CH v. Child Support Enforcement Agency. ( 2021 )


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  •  FOR PUBLICATION IN WEST'S HAWAI#I REPORTS AND PACIFIC REPORTER
    Electronically Filed
    Intermediate Court of Appeals
    CAAP-XX-XXXXXXX
    15-JUN-2021
    07:53 AM
    Dkt. 59 OP
    IN THE INTERMEDIATE COURT OF APPEALS
    OF THE STATE OF HAWAI#I
    ---o0o---
    CH, Appellant-Appellee, v.
    CHILD SUPPORT ENFORCEMENT AGENCY,
    STATE OF HAWAI#I, Appellee-Appellee,
    and SH, Appellee-Appellant
    NO. CAAP-XX-XXXXXXX
    APPEAL FROM THE FAMILY COURT OF THE FIRST CIRCUIT
    (FC-AP NO. 18-1-0003)
    JUNE 15, 2021
    GINOZA, CHIEF JUDGE, LEONARD AND HIRAOKA, JJ.
    OPINION OF THE COURT BY LEONARD, J.
    This child support case concerns an administrative
    agency decision to impute income to a father who was terminated
    from his job and unable to secure comparable work.    Income was
    imputed to him commensurate with his earnings at a prior job,
    which he had left in an attempt to advance his career.     After he
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    was abruptly fired, the father immediately sought similar
    positions, but was only able to get hired at a lower-paying job.
    We hold that pursuant to, inter alia, the 2014 Hawai#i
    Child Support Guidelines (Guidelines):   (1) either a responsible
    parent or a custodial parent may request a modification of child
    support less than three years after the prior support order, but
    the requesting parent must show proof of a substantial or
    material change in circumstances; (2) a material change of
    circumstances will be presumed if child support as calculated
    pursuant to the Guidelines is either ten percent greater or less
    than the support provided for in the outstanding order; (3) when
    a parent's change of income is the reason a request for
    modification of child support is made, that request should in the
    first instance be considered to be a request in the regular
    course, pursuant to Section IV of the Guidelines, and not as an
    exceptional circumstance; (4) the discretionary utilization of
    imputed income to calculate child support is the exception, not
    the rule, in the determination of child support under the
    Guidelines; (5) the standard method for determining child
    support, which involves completing a worksheet using the parents'
    actual monthly gross income must be the starting point in every
    case, including in cases involving a request to impute income at
    a higher amount; (6) the family court or administrative agency
    may consider what a parent is capable of earning if the parent
    attempts in good faith to secure proper employment, i.e., the
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    parent's full earning capacity; (7) in this case, the
    administrative hearing officer's findings were clearly erroneous
    in view of the reliable, probative, and substantial evidence on
    the whole record, and were affected by an erroneous view of the
    law with respect to imputed income; and (8) in the absence of
    proper consideration of the factors required in the Guidelines,
    the administrative hearing officer's imputation of income was
    arbitrary and capricious, and a clearly unwarranted exercise of
    discretion affecting the father's substantial rights.         We further
    hold that, prospectively, a decision to impute income to a parent
    based on employment below full earning capacity must be
    accompanied by findings of fact concerning:         (1) the
    determination that a parent is employed below full earning
    capacity; (2) the reasons for the limited employment; and (3) the
    factors utilized in the determination of the amount of the
    imputed income.   We affirm the judgment vacating the
    administrative order in this case.
    Appellee-Appellant-Custodial-Parent SH (Mother) appeals
    from the August 19, 2019 Notice and Judgment on Appeal
    (Judgment), which was entered in favor of Appellant-Appellee-
    Responsible-Parent CH (Father) and against Mother and the State
    of Hawai#i Child Support Enforcement Agency (CSEA), in the Family
    Court of the First Circuit (Family Court).1        Mother also
    1
    The Honorable Christine E. Kuriyama presided.
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    challenges the Family Court's August 19, 2019 Decision and Order
    Vacating Administrative Findings and Order Filed November 5, 2018
    and Remand (Decision and Order).
    I.   BACKGROUND
    On March 29, 2016, the Family Court entered a Divorce
    Decree (Decree) ending Mother and Father's marriage.2       The Decree
    ordered, inter alia, Father to pay Mother monthly child support
    of $720.50 per child, for a total support payment of $1,441 per
    month, for the parties' two minor children (Children) "[p]ursuant
    to the Child Support Guidelines Worksheet" (CSG Worksheet).        The
    CSG Worksheet supporting the child support ordered in the Decree
    was based on Father's (then) monthly gross income of $6,318 as a
    police officer with the Honolulu Police Department (HPD).
    On or about March 26, 2018, Father accepted a position
    as a Lateral Police Officer for the City of Federal Way,
    Washington, with a start date of July 1, 2018.        Father left his
    job with HPD and relocated to Washington State.       His gross
    monthly income with the Federal Way Police Department (FWPD) was
    $7,146.   However, on August 13, 2018, Father was terminated from
    FWPD, effective immediately, because he failed to pass the
    department's service pistol skills test, even after multiple
    attempts.
    2
    The Honorable Karen M. Radius presided.
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    Almost immediately thereafter, on August 14, 2018, he
    made an inquiry to CSEA, and then submitted an Application for
    Services form, which requested modification of child support due
    to his change in financial circumstances due to being unemployed.
    He submitted further forms provided by CSEA and returned them on
    or about August 20, 2018.
    On or about August 28, 2018, CSEA sent Father, inter
    alia, a Proposed Order entitled Administrative Findings and Order
    (Proposed Order).     The Proposed Order increased Father's monthly
    child support payments to $882.50 per child, for a total support
    payment of $1,765 per month – an increase of over 22% – rather
    than decreased Father's support obligation, apparently based on a
    Child Support Guidelines Worksheet (Proposed Worksheet) showing
    Father's Gross Monthly Income as $7,802.3
    On or about September 4, 2018, Father submitted a
    Request for Hearing before the State of Hawai#i Office of Child
    Support Hearings (OCSH), stating that he objected to the Proposed
    Order.   Father stated that due to his recent unemployment, he
    objected to the increased child support.
    3
    The record on appeal does not include a complete copy of the
    August 28, 2018 transmittal to Father. Nor does it include any document or
    other record relied upon to support the increased child support reflected in
    the Proposed Order. The Proposed Worksheet is unsigned and does not expressly
    indicate who prepared it; however, it appears likely that the Proposed
    Worksheet was prepared by CSEA. The only possible alternative is that it was
    prepared by Mother. The record also does not include any document or other
    evidence of Mother's apparent opposition to Father's request and Mother's
    apparent request that Father's child support payments be increased.
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    On October 25, 2018, a hearing was held before OCSH
    Hearings Officer Michael G. Wong (Hearing Officer).     Father
    appeared pro se and by telephone, Mother appeared in person
    represented by counsel, and Catherine Navor, CSEA legal assistant
    (Navor), participated.   The parties were not sworn in as
    witnesses.   The Hearing Officer began the hearing by asking Navor
    to summarize pre-hearing discussions with the parties and go over
    any exhibits she might have.   Navor presented two exhibits:     (1)
    Father's application for modification; and (2) the Divorce
    Decree.   Navor stated that the Children were on QUEST, but as of
    November 1, 2018, Mother would be adding them to her medical and
    dental plan, which would cost her approximately $34 a month, for
    which she would receive a credit on child support calculations.
    Navor noted that Mother provided exhibits showing her income and
    that there was no dispute concerning Mother's income.    Mother
    also had provided an exhibit concerning child-care costs, for
    which she would receive a credit, and Father did not dispute
    that.
    Navor described Father's income as the disputed issue.
    She said that "per the Department of Labor," Father averaged
    about $7,463 per month during the first six months of the year,
    when he was employed with HPD.   There is no evidence in the
    record supporting that statement, but Father did not contest it.
    Navor also stated that Father left that employment and moved to
    another state for employment, which did not work out.    She
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    informed the Hearing Officer that Father was currently working
    full-time, but only making $2,817 per month.           Navor said that she
    did four calculations, but CSG Worksheets for those calculations
    do not appear in the record.
    The Hearing Officer next addressed Father, telling him
    that as the person who applied for services with CSEA, Father
    bears the burden of proof and the burden of persuasion.             The
    Hearing Officer then proceeded to question Father.            He first
    asked if Navor's summary was, in Father's opinion, accurate.
    Father responded, "Yes."       The Hearing Officer acknowledged
    receiving a fax from Father and other documents, which the
    Hearing Officer announced he was going to treat as a "cover
    letter."    The Hearing Officer then said that he would mark the
    document as RP-1, but that he was "not going to necessarily treat
    it as a piece of evidence," but would make it part of the record.
    The Hearing Officer asked Mother's attorney (but not Father) if
    he had any objection to that.
    The Hearing Officer then noted receipt of the March 26,
    2018 letter of acceptance for the FWPD job, the August 13, 2018
    letter terminating Father, a letter from CSEA purportedly
    including a copy of Father's income statement,4 and what the
    Hearing Officer described as a bunch of emails.           Father
    interjected, "Applications."        The Hearing Officer said, "I assume
    4
    The document identified in the record on appeal as the income
    statement is not readable.
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    these are your attempts to try and find new employment?"    The
    Hearing Officer stated he was going to mark the documents as RP-2
    (accepted offer of employment with FWPD), RP-3 (letter
    immediately terminating Father's employment with FWPD), RP-4
    (transmittal letter and form completed by Father requesting
    modification of child support due to termination of employment),
    and RP-5 (printout of emails to and from Father concerning post-
    termination employment applications).   The Hearing Officer then
    asked Mother's attorney, "[Y]ou want to put any objections on the
    record?   Honestly, they're all over your objection."   Mother only
    objected to RP-1 (Father's letter/statement to CSEA Hearing
    Officer requesting modification of child support due to change in
    financial/employment circumstances) and RP-5.
    The Hearing Officer then turned to Mother's exhibits,
    which consisted of Mother's pay statements.   Father made no
    objection.   Mother's attorney noted that Mother's income was
    stipulated to by the parties.
    The Hearing Officer asked Mother's counsel if he had
    any questions or comments concerning what Navor said.    Counsel
    replied that he had brief argument as to Father's income.    The
    Hearing Officer stated that his understanding was that Mother is
    requesting that $7,463 be used as Father's monthly gross income
    and Mother objected to Father's request to use $2,817.    Mother's
    counsel agreed.
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    The Hearing Officer then questioned Father again,
    saying he wanted to hear the amount Father was requesting, and
    the circumstances that led Father to leave his job with HPD.
    Father stated that he left "in pursuit, sir, of something more."
    Father explained that he sought to advance his career in
    Washington State, recognizing that if he made more money he would
    be obligated to pay more, but then he was unable to pass one of
    the post-hiring requirements.   Father stated that, "It was not
    intended to lose on a job."
    The Hearing Officer continued, asking Father to confirm
    that he did not just quit his job and move to the mainland, but
    instead had something lined up.       The Hearing Officer asked
    whether the fact that Father could not pass the "gun or pistol
    proficiency" was the only reason he got terminated.       Father said
    that was correct and explained that the standards for the FWPD
    were more advanced than what he was used to qualifying for back
    in Hawai#i.   The Hearing Officer said, "I don't want to poke at
    an owie, but how long were you at HPD?"       Father responded that it
    was nearly 11 years.   The Hearing Officer requested that Father
    "help [him] through" the part of the gun test that Father had
    difficulty with.   Father explained that it was distance shooting
    and it was a little further than what he was used to.
    The Hearing Officer questioned Father on his efforts to
    get new jobs or employment in law enforcement.       Father testified
    that he applied to the Seattle Police Department and passed an
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    "oral board consideration for hire," but that the position would
    not be available until the next year.    He applied to other
    departments, as well, and went through all of the interviews.
    Father stated that for one of them, with the Auburn Police
    Department, he did not pass the oral board and was declined for
    further consideration.   The documents Father submitted also
    showed applications to police departments in the cities of Kent,
    Fife, and Des Moines, Washington, as well as applications for
    public and private sector security guard positions.    In response
    to further examination by the Hearing Officer, Father testified
    that his current job was with Emerald Queen Casino Hotels, and
    that it was a security position.     Father described it as being in
    the scope of law enforcement, but a downward position from police
    work with substantially lower income.    Father stated that he was
    embarrassed, but that he needed to get a job, so he could "just
    try to get back to provide something at least."
    Mother's counsel was then allowed to question Father,
    and elicited testimony that Father had been informed that there
    would be a probationary period and that he would have to pass a
    shooting test.   Counsel also asked whether Mother was "part of
    the decision" for Father to move.    Father responded that he had
    apprised her of his plans, but it was solely his decision, which
    he needed to make to better himself.
    The Hearing Officer then asked Father to confirm that
    he was not disputing Mother's income (he was not) and then let
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    Mother's counsel make argument.      Mother's argument was
    principally that Father had made unilateral and voluntary
    decisions that Mother had no part of and that his obligations
    should be maintained in order for the children to be properly
    supported.
    Father was given an opportunity to respond to the
    argument and stated that he had always been a responsible dad, he
    informed Mother of his plan while he was still in Hawai#i,
    including that he would be able to provide medical benefits from
    the FWPD job.   He really tried to pass the test and move forward
    with the new job and that his decrease in pay is "kind of like
    kicking me in the gut," but that was what he had to do for the
    time being.   Father represented that he was still trying to
    pursue a career in law enforcement that pays well and he thought
    it would be a "temporary lowering pay moment."
    The Hearing Officer then ruled:
    Parents which is [sic] requesting exceptional
    circumstances have the burden of providing proof of the
    exceptional circumstance, and those are determined on a
    case-by-case basis. . . .
    . . . .
    When a parent is not employed full-time or below their
    earning capacity, I need to look at -- according to Hawaii
    law and the Hawaii child support guidelines, I need to look
    at the reasons for why they're under employed or unemployed.
    In your case, your unemployment is not due to a disabled
    [sic] or an injury. It's due to choices you made and things
    didn't go well for you.
    . . . .
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    And so when a parent is earning below their earning
    capacity, according to the Hawaii child support guidelines
    and Hawaii law, income for you can be imputed. What that
    means is I would say even though you're not making this
    amount, for purposes of calculating child support, you
    should be making this amount, and in this case I looked at
    mother's pay statements, I looked at the divorce decree.
    Between the time of divorce and now, her income has
    increased 20 percent. If I look at your pay when you got
    divorced and I added 20 percent, that would be more than
    what the Department of Labor reported you made in the
    earlier part of this year. It would be $7,638. I'm not
    going to take your old pay, add 20 percent and say that's
    what you should be making. I'm going to use the Department
    of Labor number, the 4,000 -- $7,463. You're a ten-year
    veteran of -- almost eleven years of Honolulu Police
    Department.
    . . . .
    This is a career you chose. It's not like a job at 7-
    Eleven or some place. This is a year, and right now things
    aren't going for you in your career, but this is something
    you chose to do, and so for purposes of calculating your
    child support, I'll be imputing your income at $7,463. . . .
    I want to note under Hawaii child support law, even if
    you request to reduce your child support, sometimes it gets
    increased. I'm going to be preparing a written order
    consistent with what I just said. . . .
    On November 5, 2018, the Hearing Officer filed the
    Administrative Findings and Order that, inter alia, imputed
    $7,463 as Father's gross monthly income, and calculated Father's
    monthly child support obligation as $922 per child, totaling
    $1,844 per month commencing September 1, 2018.         The monthly total
    increased to $1,862, commencing November 1, 2018, as a result of
    a credit to Mother for Children's insurance coverage.           The
    Administrative Findings and Order included the following
    "Additional Findings and Order:"
    1.    In the Divorce Decree filed on March 29, 2016, the
    Family Court awarded [Mother] primary physical custody
    of the subject children with [Father] to pay child
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    support in the amount of $720.50 per child per month
    in the sum total of $1,441.00.
    2.    The child support calculation was based in part on
    [Father's] monthly-gross-income being found to be
    $6,318.00.
    3.    [Father] was employed by [HPD] at the time the Family
    Court established his child support obligation.
    4.    [Father] left his position at HPD to join the Federal
    Way Police Department ("Federal Way") in the state of
    Washington. [Father's] start date with Federal Way
    was July 1, 2018.
    5.    On August 13, 2018 [Father] was [sic] employment with
    Federal Way was terminated.
    6.    [Father] submitted an APPLICATION FOR SERVICES dated
    August 14, 2018 requesting to "change/modify the
    amount of child support" due to being "released from
    employer; unemployment."
    . . . .
    10.   Following his termination with Federal Way [Father]
    made efforts to become gainfully employed.
    11.   [Father] testified that he is currently employed
    providing security for a hotel/casino and that his
    monthly gross income is $2,817.00.
    12.   [Father] requested that for purposes of calculating
    child support that [h]is current income be used.
    [Mother] objected.
    13.   [Mother] requested that [Father's] monthly gross
    income be imputed.
    14.   CSEA reported that according to the State of Hawaii's
    Department of Labor that [Father's] monthly gross
    income for the first and second quarters of 2018 was
    $7,463.00 while he was still employed by HPD.
    15.   Income may be imputed when a parent is not employed
    full-time or is employed below full earning capacity.
    See Hawaii Child Support Guidelines ("Guidelines")
    page 20.
    16.   The reasons for a parent not being employed full-time
    or employed below full earning capacity must be
    considered. See Guidelines page 20.
    17.   [Father] testified that he left HPD and Hawaii
    voluntarily to work for Federal Way.
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    18.   [Father] was terminated by Federal Way after failing
    to successfully complete probation as a police
    officer.
    19.   [Father] testified he worked for HPD for over ten
    years and desires to continue to work in law
    enforcement as a police officer.
    20.   While [Father's] situation is disheartening it does
    not discharge [Father] from his obligation to be
    employed at his full earning capacity.
    21.   [Father's] request to calculate his child support
    obligation utilizing his current pay providing
    security is denied. [Father's] monthly gross income
    is imputed at $7,463.00, which is the amount he was
    earning while employed by HPD earlier this year.
    22.   Applying the foregoing findings to the Guidelines
    [Father's] child support increases from $1,441.00 to
    $1,844.00 from September 1, 2018 through October 31,
    2018 and then to $1,862.00 on November 1, 2018.
    (Hearing Officer's citations to supporting documents omitted).
    On December 5, 2018, Father timely filed a Notice of
    Appeal to the Family Court.     On June 25, 2019, Father filed an
    opening brief in which he argued, inter alia, that the Hearing
    Officer deviated from the Guidelines and erred in not using
    Father's actual income and that there was no basis found by OCSH
    to support imputing Father's income at an amount he previously
    earned with HPD.   Father provided that he continued employment as
    a police officer with FWPD, after leaving HPD, until he was
    involuntarily terminated by FWPD.        Father also pointed to
    evidence showing his numerous attempts to continue employment as
    a police officer, but that he had been unsuccessful in finding
    such employment after he was terminated by FWPD.          Father argued
    that it was error for the Hearing Officer to impute his income
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    because it was beyond Father's control that he could not maintain
    a police officer job despite his attempts to do so.
    On August 1, 2019, CSEA filed an answering brief in
    which it took no position.   Mother filed an answering brief,
    arguing that, under the Guidelines, the Hearing Officer did not
    err in imputing Father's income.     Father filed a brief reply.
    On August 19, 2019, the Family Court filed the Decision
    and Order.   In assessing Father's request for a modification of
    his child support obligation based upon a material change in
    circumstances and income, the Family Court emphasized that, when
    he became unemployed, Father quickly made efforts to find a
    comparable law enforcement job, and applied to multiple police
    departments, but was rejected from one position, did not receive
    official offers from three others, and had no guarantees of
    employment with another department.     The Family Court noted that
    Father was given a written offer for a full-time security guard
    position a little less than two months after he was terminated
    from FWPD, albeit at a gross monthly income of roughly $2,817.
    The Family Court cited the statutory framework mandating the
    utilization of the Guidelines in setting and modifying child
    support orders, and pointed to the principles outlined in both
    the statutes and the Guidelines that "each parent is entitled to
    keep sufficient income for his or her basic needs and to
    facilitate continued employment, each child's basic needs are met
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    before the parents retain any additional income, the basic needs
    of each child includes the cost of child care and the child's
    health insurance, and if income is available after the basic
    needs of the parents and the children are met, each child is
    entitled to share in any additional income of the parents so each
    child can benefit from both parents' higher standard of living."
    The Family Court explained that unless there are
    exceptional circumstances, the statutory framework and the
    Guidelines must be followed, and that exceptional circumstances
    may exist in a broad range of scenarios, including when a parent
    is unable to earn income or when the child support exceeds 70% of
    the parent's net income.   The Family Court stated that a
    deviation from the Guidelines' calculation based on exceptional
    circumstances is discretionary, but even then, the Guidelines
    must be used to determine the amount of child support before a
    deviation from that amount based on exceptional circumstances may
    be permitted.
    The Family Court reviewed the Guidelines' provisions
    allowing a request for modification of child support based on a
    material change in circumstances and the statutory presumption
    that a material change in circumstances exists if child support,
    as calculated pursuant to the Guidelines, is either ten percent
    greater or less than the previously-ordered support.   The Family
    Court also noted that imputed income may be used to calculate
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    child support when a parent is employed below full earning
    capacity, but that the Guidelines require consideration of the
    reasons for a parent's income falling below his or her income
    capacity in the local job market, as well as that a parent's
    total support obligation should not exceed his or her monthly net
    income.
    The Family Court concluded that the Hearing Officer
    clearly erred in calculating Father's child support obligation by
    using an imputed income for a job as a police officer that Father
    currently is unable to secure or hold.   The Family Court noted
    that the issue is whether Father being unqualified to continue
    employment in law enforcement after his move to Washington State
    was sufficient reason for the limitation on his earning capacity.
    The Family Court noted that Father had not anticipated any issue
    with meeting the standards for the FWPD position, after holding
    an equivalent position with HPD for over ten years.   The Family
    Court reiterated Father's desire and unsuccessful attempts to
    secure lateral employment and, after two months without an
    offer, he started a job that he was qualified for as a security
    guard, at a lesser salary.   The Family Court concluded that the
    Hearing Officer erred in denying Father's request to use his
    current salary, rather than imputing income based on his previous
    salary, due to the fact that Father was unqualified to perform as
    a police officer in Washington State.
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    The Family Court also noted that a child support
    obligation of greater than 70% of a parent's net income has been
    found to be an exceptional circumstance.   The Family Court found
    that Father met his burden of proof, showing the existence of an
    exceptional circumstance warranting departure from the child
    support awarded pursuant to the Decree and the Proposed Order,
    again noting Father's timely and good faith efforts to find
    another law enforcement job after his termination from FWPD.    The
    Family Court noted that the Hearing Officer set Father's child
    support obligation at roughly 171% of his net income and that
    imputing Father's income based on what he previously earned as a
    HPD officer denied him the ability to keep sufficient income for
    his basic needs.
    Finally, the Family Court found there was nothing in
    the record to show that Father was actively trying to discharge
    his responsibility and abandon his obligation to financially
    support the Children.   In other words, Father was not purposely
    underemploying himself to skirt his child support obligation, but
    was terminated from his job for being unqualified and was unable
    to get hired at a comparable job, notwithstanding timely and good
    faith efforts.
    Accordingly, the Family Court ordered that the
    Administrative Findings and Order be vacated and the case be
    remanded to OCSH for the calculation of Father's monthly child
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    support obligation using Father's current gross monthly income.
    The Judgment was also entered on August 19, 2019, and Mother
    timely filed a Notice of Appeal.
    II.   POINTS OF ERROR
    Mother raises four points of error on appeal,
    contending that the Family Court:         (1) erred in not giving
    appropriate deference to the Hearing Officer's decision regarding
    Father's income; (2) erred in vacating the Hearing Officer's
    finding that Father's income should be imputed; (3) improperly
    found that the Hearing Officer erred by not evaluating the need
    for an exceptional circumstance deviation not raised in the
    initial hearing; and (4) erred by raising sua sponte and making a
    determination on the existence of an exceptional circumstance not
    raised at the initial hearing.
    III. APPLICABLE STANDARDS OF REVIEW
    Review of a decision made by the circuit court upon
    its review of an agency's decision is a secondary appeal.
    The standard of review is one in which this court must
    determine whether the circuit court was right or wrong in
    its decision, applying the standards set forth in [Hawaii
    Revised Statutes (HRS) § 91-14(g) (2012)] to the agency's
    decision.
    Flores v. Bd. of Land & Nat. Res., 143 Hawai#i 114, 120–21, 
    424 P.3d 469
    , 475–76 (2018) (citation omitted).
    We review a decision made by the Family Court upon its
    review of an agency decision applying this same standard; in this
    secondary appeal, we must determine whether the Family Court was
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    right or wrong in its decision, applying the standards set forth
    in HRS § 91-14(g) to the agency's decision.
    HRS § 91-14(g) provides:
    § 91-14   Judicial review of contested cases.   . . .
    (g) Upon review of the record, the court may affirm
    the decision of the agency or remand the case with
    instructions for further proceedings; or it may reverse or
    modify the decision and order if the substantial rights of
    the petitioners may have been prejudiced because the
    administrative findings, conclusions, decisions, or orders
    are:
    (1)   In violation of constitutional or statutory
    provisions;
    (2)   In excess of the statutory authority or
    jurisdiction of the agency;
    (3)   Made upon unlawful procedure;
    (4)   Affected by other error of law;
    (5)   Clearly erroneous in view of the reliable,
    probative, and substantial evidence on the whole
    record; or
    (6)   Arbitrary, or capricious, or characterized by
    abuse of discretion or clearly unwarranted
    exercise of discretion.
    As the appellate courts have often articulated:
    "An agency's conclusions of law are reviewed de novo,
    while an agency's factual findings are reviewed for clear
    error[.]" Del Monte Fresh Produce (Hawaii), Inc. v. Int'l
    Longshore & Warehouse Union, Local 142, AFL–CIO, 112 Hawai #i
    489, 499, 
    146 P.3d 1066
    , 1076 (2006) (citations omitted). A
    finding of fact is clearly erroneous when "(1) the record
    lacks substantial evidence to support the finding or
    determination, or (2) despite substantial evidence to
    support the finding or determination, the appellate court is
    left with the definite and firm conviction that a mistake
    has been made." 
    Id.
     (internal quotations omitted) (quoting
    In re Water Use Permit Applications, 94 Hawai #i 97, 119, 
    9 P.3d 409
    , 431 (2000)). "Substantial evidence is credible
    evidence which is of sufficient quality and probative value
    to enable a person of reasonable caution to support a
    conclusion." Del Monte, 112 Hawai#i at 499, 
    146 P.3d at 1076
     (internal quotations omitted) (quoting In re Water Use
    Permit, 94 Hawai#i at 119, 
    9 P.3d at 431
    )).
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    Martinez v. State Bd. of Nursing, 137 Hawai#i 83, 87–88, 
    365 P.3d 1012
    , 1016–17 (App. 2016).
    It is an abuse of discretion if a family court or
    administrative agency bases its discretionary ruling on an
    erroneous view of the law or on a clearly erroneous assessment of
    the evidence.       See Jacoby v. Jacoby, 134 Hawai#i 431, 442, 
    341 P.3d 1231
    , 1242 (App. 2014).
    Decisions determining what is an exceptional
    circumstance authorizing a deviation from the Child Support
    Guidelines are conclusions of law reviewed de novo under the
    right/wrong standard of review.       Child Support Enf't Agency v.
    Doe, 104 Hawai#i 449, 455, 
    91 P.3d 1092
    , 1098 (App. 2004).
    Decisions whether to order deviations to child support, as such
    support is calculated using the Guidelines, are discretionary
    decisions reviewed under the abuse of discretion standard of
    review.    
    Id.
    IV.    DISCUSSION
    Mother argues that the Family Court erred in vacating
    the Hearing Officer's determination of Father's monthly child
    support obligation because the Family Court should have deferred
    to the Hearing Officer's finding that Father's income should be
    imputed at the amount he made during his final six months with
    HPD.    Mother further contends that the Family Court erred in
    determining that the Hearing Officer clearly erred in not
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    considering the existence of an exceptional circumstance in this
    case, i.e., that the Hearing Officer's imputation of income
    resulted in the Hearing Officer setting Father's monthly child
    support obligation at an amount which is roughly 171% of Father's
    net income (as calculated from his gross income using the
    Guidelines), thus denying Father the ability to keep sufficient
    income for his basic needs.       Mother does not challenge the Family
    Court's determination that there is nothing in the record to
    support that Father is actively trying to discharge or abandon
    his responsibility and obligation to financially support his
    children.
    A.    Father's Request to Modify Child Support
    HRS Chapter 576D establishes the CSEA, provides for the
    establishment of the Guidelines, and addresses other matters
    related to securing and enforcing child support.5           HRS § 576D-
    7(e) (2018) provides the right to petition either the Family
    Court or CSEA for a review and modification of a child support
    order:
    5
    As referenced in the beginning of this Opinion, this decision is
    based on the 2014 Child Support Guidelines, which were in effect at all
    relevant times. We recognize, however, that the 2020 Hawaii Child Support
    Guidelines (2020 Guidelines) went into effect on November 1, 2020. See Child
    Support Guidelines, https://www.courts.state.hi.us/child-support-guidelines
    (last visited June 9, 2021). While some of the provisions discussed herein
    have been amended, it appears that this Opinion can be construed as in harmony
    with the 2020 Guidelines.
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    § 576D-7   Guidelines in establishing amount of child
    support.
    . . . .
    (e) The responsible or custodial parent for which
    child support has previously been ordered shall have a right
    to petition the family court or the child support
    enforcement agency not more than once every three years for
    review and adjustment of the child support order without
    having to show a change in circumstances. The responsible
    or custodial parent shall not be precluded from petitioning
    the family court or the child support enforcement agency for
    review and adjustment of the child support order more than
    once in any three-year period if the second or subsequent
    request is supported by proof of a substantial or material
    change of circumstances.
    HRS § 576D-7(e) (2018); see also HRS § 580-47(e) (2018) (parallel
    provision in the divorce statute).
    With respect to administrative child support
    proceedings, HRS § 576E-14 (2018) provides, in relevant part:
    § 576E-14 Modification, suspension, or termination of
    court and administrative orders. (a) The responsible
    parent, the agency, or the person having custody of the
    dependent child may file a request for suspension,
    termination, or modification of the child support provisions
    of a Hawaii court or administrative order with the agency.
    Such request shall be in writing, shall set forth the
    reasons for suspension, termination, or modification,
    including the change in circumstances since the date of the
    entry of the order, and shall state the address of the
    requesting party. The agency shall thereafter commence a
    review of the order and, if appropriate, shall commence
    administrative proceedings pursuant to sections 576E-5
    through 576E-9. The need to provide for the child's health
    care needs through health insurance or other means shall be
    a basis for the agency to commence administrative
    proceedings pursuant to section 576E-5.
    (b) Only payments accruing subsequent to service of
    the request on all parties may be modified, and only upon a
    showing of a substantial and material change of
    circumstances. The agency shall not be stayed from
    enforcement of the existing order pending the outcome of the
    hearing on the request to modify.
    (c) The establishment of the guidelines or the
    adoption of any modifications made to the guidelines set
    forth in section 576D-7 may constitute a change in
    circumstances sufficient to permit review of the support
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    order. A material change of circumstances will be presumed
    if support as calculated pursuant to the guidelines is
    either ten per cent greater or less than the support amount
    in the outstanding support order. The most current
    guidelines shall be used to calculate the amount of the
    child support obligation.
    (d) The responsible parent or custodial parent shall
    have a right to petition the family court or the child
    support enforcement agency not more than once every three
    years for review and adjustment of the child support order
    without having to show a change in circumstances. The
    responsible or custodial parent shall not be precluded from
    petitioning the family court or the child support
    enforcement agency for review and adjustment of child
    support more than once in any three-year period if the
    second or subsequent request is supported by proof of a
    substantial or material change of circumstances.
    Thus, under Hawaii's statutory scheme, either the
    responsible parent or the custodial parent is entitled to a
    review and reassessment of a child support order once every three
    years, without having to show a change in circumstances.           HRS
    §§ 576D-7(e), 580-47(e), & 576E-14(d).         In addition, either the
    responsible parent or the custodial parent may request a
    modification of child support in a lesser period of time, but
    then the requesting party must show proof of a substantial or
    material change in circumstances.        Id.   As set forth in HRS
    § 576E-14(c), a material change of circumstances will be presumed
    if child support as calculated pursuant to the Guidelines is
    either ten percent greater or lesser than the support provided
    for in the outstanding order.
    Accordingly, upon receipt of a written request for
    modification of a child support order, CSEA must first determine
    whether it has been three years since the last child support
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    order.   If it has been three years or more, then the requesting
    party is entitled to petition for a review and possible
    adjustment of the existing child support order, even without a
    material change in circumstances.    See P.O. v. J.S., 139 Hawai#i
    434, 439-40, 
    393 P.3d 986
    , 991-92 (2017) (holding that an
    individual "is entitled" to child support review every three
    years without showing changed circumstances).    If three years
    have not passed since the last child support order, the
    requesting party may nevertheless request a review, but must
    demonstrate a substantial or material change in circumstances to
    support an adjustment.
    HRS § 576E-14(c) further provides that, if a party
    requesting a modification submits evidence that a calculation of
    child support pursuant to the Guidelines would result in child
    support that is either ten percent greater or lesser than the
    child support provided for in the prior order, then there is a
    presumption in favor of the requesting party that there has been
    a material change in circumstances.    Therefore, in the first
    instance, when presented with evidence of a requesting party's
    substantial decline in income, CSEA must consider whether a
    present calculation of child support under the Guidelines would
    result in child support that is either ten percent greater or
    lesser than the child support provided for in the prior order.
    CSEA is not free to ignore the statutory presumption, although
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    the presumption is not necessarily determinative of whether a
    child support modification is ultimately ordered.           If a parent
    presents evidence of income that results in a child support
    calculation that is ten percent greater or lesser than the
    support provided for in the outstanding order, then the burden of
    proof shifts to the other parent to rebut the presumption of a
    material change in circumstances.
    The statutes governing the administrative process for
    child support enforcement, set forth in HRS chapter 576E, require
    CSEA and the OCSH Hearings Officers to follow the Guidelines, as
    well as the statutory mandates.       HRS § 576E-15 (2018) states:
    § 576E-15 Guidelines to be followed. When an
    administrative order establishes or modifies the amount of
    child support required to be paid by a party, the guidelines
    established under section 576D-7 shall be applied, except
    when exceptional circumstances warrant departure. The most
    current guidelines shall be used to calculate the amount of
    the child support obligation.
    See also HRS § 576D-7(b) (2018) (providing, inter alia, that the
    Guidelines are to be applied statewide and must be considered by
    family court judges in establishing each support order).
    Section IV of the Guidelines, entitled Modifying Child
    Support, implements the above-referenced statutes.           Guidelines at
    17.   Section IV of the Guidelines states:
    A.    GENERAL CONSIDERATIONS. A request for suspension,
    termination, or modification of child support may be
    filed either with the Court or CSEA. Child support
    may increase even when the request is for a decrease,
    and it may decrease even when the request is for an
    increase. The most current Guidelines shall be used
    to calculate the modified child support obligation.
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    B.   REQUEST TO REVIEW AND POSSIBLY MODIFY. A parent has a
    right to request that the Court or CSEA review and
    possibly adjust child support not more than once every
    three (3) years without having to show a change in
    circumstances.
    C.   WHEN A REQUEST TO MODIFY MAY BE MADE.   A party may
    request modification:
    1.     When at least three years have passed since the
    existing child support order was filed;
    2.     When a change in the circumstances of the
    parties and/or the subject children is
    substantial and material enough to justify a new
    child support amount (for example, a change in
    income, a change in child custody, or a change
    in the number of children eligible for child
    support); or
    3.     When existing Guidelines are replaced or modified.
    D.   PRESUMPTIONS REGARDING MODIFICATION. The change in
    circumstances is presumed to be sufficient to modify
    child support if the new calculation is ten per cent
    (10%) higher or lower than the existing child support
    obligation.
    Id. at 17 (footnotes omitted).
    Pursuant to Section IV.C.2. of the Guidelines, the
    first example given for a substantial and material enough change
    to justify a modification to child support is a change in a
    parent's income.    Id.   Thus, the drafters of the Guidelines
    understood and anticipated that a parent's income may be subject
    to material changes that can affect their ability to pay child
    support, either positively or negatively, and set up a process
    through which an affected parent could seek to address the
    altered circumstances.     Section IV.D. reflects the statutory
    presumption that a change in circumstance is sufficient to
    warrant modifying child support if a new calculation results in
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    support that is ten percent higher or lower than the existing
    support obligation.   Id.
    In addition, before we turn to the circumstances of
    this case, it is important to note (as the Family Court did),
    that the Guidelines are expressly based on the following
    principles:
    !    Each parent is entitled to keep sufficient income for
    his or her basic needs and to facilitate continued
    employment.
    !    Each child's basic needs are met before the parents
    retain any additional income.
    !    The basic needs of each child includes the cost of
    child care and the child's health insurance.
    !    If income is available after the basic needs of the
    parents and the children are met, each child is
    entitled to share in any additional income of the
    parents so each child can benefit from both parents'
    higher standard of living.
    Guidelines at 1.
    As the Family Court recognized, these principles are
    intended to inform the family courts, the CSEA and OCSH, and the
    appellate courts of how we are all supposed to understand and
    apply the Guidelines.
    Here, it does not appear that the Hearing Officer
    properly utilized the above-referenced framework when he denied
    Father's request to decrease his support obligation due to the
    change in Father's income, and instead, increased the child
    support obligation.   Near the very beginning of the hearing, the
    Hearing Officer said to Father, who was not represented by
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    counsel at the time, "So, father, you're the person who applied
    for services with CSEA.   You bear the burden of proof, the burden
    of persuasion."   While this was not entirely wrong, it did not
    reflect the process called for in the above-referenced statutes
    and Section IV of the Guidelines.
    The Hearing Officer did not, for example, note that it
    had been less than three years since the Decree established
    Father's existing child support obligation.   Nor did the Hearing
    Officer's statement reflect that Father's burden was to establish
    a change in the circumstances that was substantial and material
    enough to justify a new child support amount.   Perhaps most
    importantly, the Hearing Officer's statement did not reflect or
    in any way acknowledge the statutory presumption that is
    addressed in Section IV.D. of the Guidelines, i.e., that "[t]he
    change in circumstances is presumed to be sufficient to modify
    child support if the new calculation is ten per cent (10%) higher
    or lower than the existing child support obligation."
    It appears from the record that, at this point, CSEA
    and the Hearing Officer had before them undisputed evidence that
    Father's gross monthly income had in fact fallen to $2,817, as
    confirmed by Navor's summary report to the Hearing Officer and
    Father's testimony, and as reflected in the Administrative
    Findings and Order.   While it appears from Navor's report that
    CSEA may have run Guidelines calculations based on Father's
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    actual income, they were not submitted as part of the record of
    the proceedings.   It is nevertheless clear from a review of the
    Guidelines that Father's change of gross monthly income from
    $6,318, at the time of the Decree, to $2,817, at the time of the
    hearing, resulted in a calculation of child support that was more
    than ten percent lower than the existing support order.   Thus,
    Father was entitled to a presumption that the change in
    circumstances was sufficient to warrant modification of child
    support.   While entitlement to a presumption does not equate with
    entitlement to a particular outcome, it should be clear from the
    record that the presumption was considered pursuant to the
    Guidelines, and the rationale for concluding that the presumption
    was rebutted should be clear as well.
    In his oral ruling, the Hearing Officer strayed even
    further from the regular process set forth in the Guidelines when
    he stated, "Parents which is [sic] requesting exceptional
    circumstances have the burden of providing proof of the
    exceptional circumstance, and those are determined on a
    case-by-case basis."   First, at no point in the CSEA/OCSH
    proceedings did Father argue that his request for relief was
    based on "exceptional circumstances."   Second, a possible
    modification of child support due to a substantial or material
    change in a parent's income is – for lack of a better word – an
    ordinary consideration; in other words, it is one that is
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    expressly contemplated in Section IV of the Guidelines, which
    states specific guidance as to what is substantial and material.
    See Guidelines (Section IV.D.) at 17.   Accordingly, when a
    parent's change of income is the reason a request for
    modification of child support is made, that request should in the
    first instance be considered to be a request in the regular
    course, pursuant to Section IV of the Guidelines.   The record is
    devoid of any explanation for the Hearing Officer's reference to
    the burden of proof for an exceptional circumstance.
    Mother argues, inter alia, that the Guidelines must be
    applied and, under the Guidelines, the Hearing Officer "had the
    authority" to impute income to Father in excess of Father's
    actual income "prior to" completing the CSG Worksheet (i.e., the
    worksheet used to calculate the parties' support obligations
    here).   This argument states three propositions, the first one
    being the axiomatic statement that the Guidelines must be
    applied.   The second proposition, that the Hearing Officer "had
    the authority" to impute income to Father in excess of Father's
    actual income, is not necessarily wrong as a matter of law, but
    requires further examination.   The final proposition, that the
    Guidelines support imputing income to a parent "prior to"
    completing a CSG Worksheet, also requires further examination.
    "Imputed income" is a term that is discussed in Section
    V.J.3. of the Guidelines, which describes when imputed income may
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    be utilized.   Guidelines at 20-21.     However, the discretionary
    utilization of imputed income to calculate child support is the
    exception, not the rule, in the determination of child support
    under the Guidelines, as well as under the statutory scheme.
    The Guidelines begin with Section I, entitled
    Introduction, which sets forth the fundamental principles (quoted
    above) that the Guidelines are designed to carry out.      Section I
    concludes with the statement that "[t]hese Guidelines provide a
    standard method for determining child support while allowing
    limited variations based on the specific circumstances of each
    family."   Guidelines at 1.   This charge stems from the
    Guidelines' enabling statute, which mandates that the Guidelines
    shall be applied statewide and drafted "[t]o simplify the
    calculations as much as practicable."      HRS § 576D-7(b)(1)&(2);
    cf. HRS § 576E-15 (exceptional circumstances warranting departure
    by administrative agency); HRS § 571-52.5 (2018) (exceptional
    circumstances warranting departure by family court).
    Section II of the Guidelines introduces the CSG
    Worksheet, and describes the steps to complete the basic
    calculations of child support, which begin with each parent's
    monthly gross income, pointing to Section V.J.1.      Guidelines at
    1.   Section V.J.1. broadly defines gross income as income from
    all sources, and sets forth a long list of sources to be included
    in gross income.   Id. at 19-20.    Section V.J.2. identifies a
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    narrow list of exclusions to gross income, which could be fairly
    described as spousal support and specific forms of government
    aid.       Id. at 20.   Section V.J.3. then described the two limited
    circumstances in which income may be imputed and how a parent's
    income will be determined in those circumstances.            Id. at 20-21.
    Accordingly, pursuant to the overarching mandate in the
    underlying statutes as well as in the Guidelines themselves, the
    standard method for determining child support, which involves
    completing a CSG Worksheet using the parents' actual monthly
    gross income should be the starting point in every case.6             As
    intended, this standardized first step provides the parents and
    the decision-maker with a baseline of calculations arising out of
    the parents' actual circumstances at the time of the calculation.
    While in limited circumstances, imputed income ultimately may be
    used to calculate support obligations, the basic calculation is
    nevertheless necessary to the decision-maker's consideration of
    the issue of imputed income.        Accord P.O. v. J.S., 139 Hawai#i at
    444, 393 P.3d at 996 (holding that the standard CSG Worksheet
    calculations must be completed prior to considering whether
    exceptional circumstances permit deviation from the result of
    those calculations).
    6
    There are permutations of the basic child support calculation,
    which are based off of the completed CSG Worksheet, including for extensive
    time-sharing, equal time-sharing, and split-custody arrangements. See
    Guidelines at 4-8. Such circumstances are not present in this case, and
    therefore, they are not discussed.
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    The basic CSG Worksheet calculation would, for example,
    inform the parties and the decision-maker of the actual parents'
    monthly net income (as calculated under the Guidelines).           We hold
    that this information, along with other information concerning
    the parents' and children's financial and other circumstances,
    must be considered in conjunction with the consideration of a
    request to impute income.     Thus, we reject Mother's argument
    that, under the Guidelines, the Hearing Officer properly imputed
    income in excess of Father's actual gross monthly income prior to
    completing or considering a CSG Worksheet based on Father's
    actual gross monthly income.
    Mother also argues that the Family Court improperly
    substituted its own evaluation of the evidence when it determined
    that the Hearing Officer clearly erred in calculating Father's
    child support obligation by using imputed income in this case.
    This argument invites a careful examination of Section V.J.3. of
    the Guidelines, which states:
    IMPUTED INCOME may be used when a parent is not employed
    full-time or is employed below full earning capacity. The
    reasons for this limitation must be considered.
    If a parent's income is limited in order to care for
    children to whom the parents owe a joint legal
    responsibility, at least one of whom is 3 years of age or
    younger, then no additional income will be imputed to that
    parent. If all of the subject children are over 3 years of
    age, and the parent who receives support is mentally and
    physically able to work, and remains at home and does not
    work, then thirty (30) hours or less of weekly earnings at
    the minimum wage may be imputed to that parent. 42
    If a parent's income is limited for any other reason, the
    parent's income will be determined according to his or her
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    income capacity in the local job market, considering both
    the reasonable needs of the children and the reasonable work
    aspirations of the parent. 43
    42
    See § 576D-7(a)(9).
    43
    Cleveland v. Cleveland, 
    1 Haw. App. 187
    , 
    616 P.2d 1014
     (1980).
    Guidelines (Section V.J.3.) at 20-21, 24 (format altered).7
    Accordingly, the consideration of imputed income has
    three parts.    The first part provides that imputed income "may"
    be used in one of two circumstances:          (1) when a parent is not
    employed full-time; or (2) when a parent is employed below "full
    earning capacity."      Id. at 20.    In both instances, imputed income
    is plainly discretionary.       The Guidelines indicate that the
    decision-maker "may" in one of these circumstances, enter a
    support order that is not based on a parent's actual income, but
    it is not a mandate.      Id.   The Guidelines further provide that
    "[t]he reasons for this limitation must be considered," echoing
    the intent of the Guidelines to apply the standard calculations
    in the vast majority of cases, and providing that even if a
    parent's employment situation falls below full earning capacity,
    the reasons for the limited employment must be considered.                 Id.
    (emphasis added).      In context, this supports the conclusion that
    7
    We note that the 2020 Guidelines, like the 2014 Guidelines,
    provide that income may be imputed only when a parent is not employed full-
    time or is employed below full earning capacity. 2020 Guidelines at 20.
    However, the 2020 Guidelines include an expanded list of special circumstances
    (factors) that must be considered. Id.
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    imputed income is the exception, not the rule, even when one of
    the two circumstances arises, and we so hold.
    The second part deals with the specific situation of a
    custodial parent staying home to care for one or more of the
    parties' children to whom they owe a joint legal responsibility.
    Id.   If there is a child 3 years of age or younger, no additional
    income will be imputed.   If the child or children are older, and
    other specified facts are demonstrated, then earnings for thirty
    hours or less, at minimum wage, may be imputed to the stay-at-
    home parent.   Id.   Although not applicable to this case, we note
    this as one of the two circumstances that may support imputed
    income, and further note that this is the only circumstance that
    is directly supported by statute.     As referenced in footnote 42
    of the Guidelines, HRS § 576D-7(a)(9) provides that the
    Guidelines may include a consideration that "[i]f any obligee
    parent (with a school age child or children in school), who is
    mentally and physically able to work, remains at home and does
    not work, thirty (or less) hours of weekly earnings at the
    minimum wage may be imputed to that parent's income."
    The third part is plainly intended to apply after a
    determination that a parent is "employed below full earning
    capacity" for any reason other than care of a joint child, and
    after the reasons for the limited employment – i.e., below full
    earning capacity – are considered.    Guidelines at 20-21.   It
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    states that in that situation, the parent's income will be
    determined – i.e., may be imputed to be an amount different than
    his or her actual income – according to three factors:             (1) the
    parent's income capacity in the local job market; (2) the
    reasonable needs of the children; and (3) the reasonable work
    aspirations of the parent.       Id. at 21.     We note that the
    authority identified in the Guidelines for this alternative basis
    for imputed income is an Intermediate Court of Appeals (ICA)
    case, Cleveland v. Cleveland, 
    1 Haw. App. 187
    , 
    616 P.2d 1014
    (1980), not a statutory provision.8
    In Cleveland, the obligor-father argued that a family
    court's child support order must be based on the payor's present
    ability to pay child support.        Id. at 191-92, 
    616 P.2d at 1017
    .
    The ICA rejected the father's argument and held:
    We hold that in ordering child support, the family
    court may consider what the payor is capable of earning if
    the payor attempts in good faith to secure proper
    employment, where the payor is temporarily unemployed or is
    engaged in work from which the payor does not receive the
    amount he or she is capable of earning in other fields of
    endeavor.
    We further hold that the court may consider the size
    of the payor's estate and his or her net worth.
    Id. at 192, 
    616 P.2d at 1017
     (citations omitted; emphasis added).
    8
    While not referenced in the Guidelines, and while not as specific
    as HRS § 576D-7(a)(9), HRS § 576D-7(a)(2) provides that the guidelines
    established by the family court may include consideration of "[t]he earning
    potential, reasonable necessities, and borrowing capacity of both parents."
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    Various aspects of the ICA's analysis in Cleveland do
    not square up with the standardized determinations of child
    support under the Guidelines, which were adopted years after the
    Cleveland decision.     Nevertheless, the drafters of the Guidelines
    expressly embraced the ICA's holding that the family court (or
    administrative agency) may consider "what the payor is capable of
    earning if the payor attempts in good faith to secure proper
    employment."    Id.   (emphasis added).   In Cleveland, although the
    father previously practiced law, he was not actively seeking
    employment as an attorney and preferred farming.     Id. at 190, 
    616 P.2d at 1016
    .
    In this case, the Hearing Officer properly recognized
    that income may be imputed when a parent is employed "below full
    earning capacity" and that the reasons for being employed below
    full earning capacity must be considered.     (Additional Findings
    15 & 16).   The Hearing Officer, however, did not find that Father
    was employed below full earning capacity or, put another way, did
    not find that Father was in fact capable of making the salary he
    formerly made, but did not attempt in good faith to secure
    "proper employment."     Cf. Cleveland, 1 Haw. App. at 192, 
    616 P.2d at 1017
    .    On the contrary, the Hearing Officer specifically found
    that Father's situation was "disheartening," obviously referring
    to Father's loss of a comparable job when he was terminated from
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    FWPD, and Father's subsequent inability to secure an equivalent
    job, notwithstanding evidence of attempts to do so.
    The Hearing Officer's oral ruling further demonstrated
    that the Hearing Officer applied a harsh standard not intended
    when the drafters of the Guidelines incorporated the "below full
    earning capacity" concept from Cleveland into the consideration
    of imputed income.      The Hearing Officer told Father, "[Y]our
    unemployment is not due to a disabled [sic] or an injury.              It's
    due to choices you made and things didn't go well for you."9               He
    continued with, "This is a career you chose.           It's not like a job
    at 7-Eleven or some place.       This is a year, and right now things
    aren't going for you in your career, but this is something you
    chose to do."     In Cleveland, the ICA defined earning capacity in
    the context of what the father in that case could make if he
    attempted in good faith to secure proper employment.             Here, the
    Hearing Officer disregarded the evidence of Father's good faith
    attempts and simply imputed an income that Father formerly was
    able to earn, without regard to whether he could still earn it.
    The Hearing Officer also disregarded the undisputed evidence that
    Father's "career choice" was to accept a lateral position at FWPD
    with a starting pay of $7,146, roughly the equivalent of his pay
    9
    We note that inability to earn income due to disability or
    incapacity is identified in the Guidelines (Section II.B.2.b.vi.) as an
    example of a possible exceptional circumstance, although the presence or
    absence of such inability would also be a reasonable consideration in
    determining a parent's full earning capacity. Guidelines at 9.
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    when he left HPD.     The Hearing Officer did not find Father's
    actions lacked good faith attempts to maintain his job as a
    police officer with FWPD or lacked good faith in his attempts to
    secure an equivalent position when he was unexpectedly terminated
    from FWPD.
    In sum, we hold that the Hearing Officer's oral and
    written findings concerning the reasons for Father's decreased
    income were clearly erroneous in view of the reliable, probative,
    and substantial evidence on the whole record, and were affected
    by the Hearing Officer's erroneous view of the law with respect
    to imputed income, which we have discussed above.            See HRS § 91-
    14(g) (standard for judicial review).         Most importantly, the
    Hearing Officer failed to consider whether Father's financial
    circumstances stemmed from a lack of good faith efforts to
    maintain his income at a higher level, which is part of the
    standard for imputed income first established in Cleveland; and,
    there is no reliable, probative or substantial evidence in the
    record to support a finding of a lack of good faith efforts.              See
    HRS § 91-14(g).     Therefore, we conclude that the Hearing Officer
    clearly erred in finding that "[Father's] situation . . . does
    not discharge [Father] from his obligation to be employed at his
    full earning capacity."10
    10
    The framing of this finding – in terms of whether Father is
    discharged from his obligation to be employed at full earning capacity – is
    (continued...)
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    In addition, even if the Hearing Officer had properly
    determined that Father was employed below full earning capacity,
    the Hearing Officer failed to comply with Section V.J.3. (Imputed
    Income) of the Guidelines because the decision is not grounded in
    the three factors required by the third part of Section V.J.3.:
    (1) Father's income capacity in the local job market;11 (2) the
    reasonable needs of the children; and (3) Father's reasonable
    work aspirations.     Absent proper consideration of these factors,
    as well as the other legal standards addressed above, the Hearing
    Officer's imputation of income to Father was arbitrary and
    capricious, and a clearly unwarranted exercise of discretion
    affecting Father's substantial rights.          See HRS § 91-14(g)(6).
    We hold that, prospectively, a decision to impute income to a
    10
    (...continued)
    inconsistent with the proper analysis of imputed income pursuant to the
    Guidelines Section V.J.3. However, this is the principle finding underlying
    the Hearing Officer's decision to impute income to Father at a level that
    substantially exceeded his actual income.
    11
    The Hearing Officer disregarded the Guidelines' direction to
    consider earning capacity in the local market. We note that Merriam-Webster's
    Collegiate Dictionary defines the adjective "local" as "of, relating to, or
    characteristic of a particular place: not general or widespread." Local,
    Merriam-Webster's Collegiate Dictionary 682 (10th ed. 1998). Black's Law
    Dictionary does not include a stand-alone definition of "local," but instead
    lists definitions for "local" plus some other word (such as "local custom");
    however, Black's defines "locality" as "a small area of a city, county, or
    state; vicinity; neighborhood; community." Locality, Black's Law Dictionary
    1125 (11th ed. 2019). In Haflich v. Haflich, 109 Hawai #i 103, 112-13, 
    123 P.3d 698
    , 707-08 (App. 2005), the ICA held that the family court erred in
    imputing the mother's hourly income because, inter alia, "[i]t is not
    reasonable to assume a person who has a job offer in Maine for $12.00 per hour
    also has a job offer in Maui, Hawai#i, for $12.00 per hour." In other words,
    the ICA held that the family court erred in failing to consider the mother's
    earning capacity where she lived, i.e., her earning capacity in her local job
    market, as opposed to what she could earn if she lived elsewhere.
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    parent based on employment below full earning capacity must be
    accompanied by findings of fact concerning:   (1) the
    determination that a parent is employed below full earning
    capacity; (2) the reasons for the limited employment; and (3) the
    factors that must be utilized in the determination of the amount
    of the imputed income – e.g., income capacity in the local job
    market, the reasonable needs of the children, and the reasonable
    work aspirations of the parent.
    For the reasons stated herein, we hold that the Family
    Court was correct in concluding that the Hearing Officer clearly
    erred and abused his discretion by using an imputed income based
    on Father's former employment with HPD.
    B.   Exceptional Circumstances
    Mother argues that the Family Court erred in finding
    that an exceptional circumstances deviation was warranted because
    (a) Father never raised the question of exceptional
    circumstances, and (b) the Hearing Officer "had no obligation to
    specifically identify each and every consideration of all
    possible exceptional circumstances in his decision."
    A family court or an administrative hearing officer may
    order child support that deviates from the Guidelines only if
    exceptional circumstances warrant such deviation.   HRS § 576E-15
    (exceptional circumstances warranting departure by administrative
    agency); HRS § 571-52.5 (exceptional circumstances warranting
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    departure by family court).     As noted above, a determination
    concerning the existence of an exceptional circumstance
    authorizing a deviation from the Guidelines child support
    calculation is a conclusion of law, but a decision whether to
    order a deviation based on the existence of an exceptional
    circumstance is an exercise of discretion.        CSEA v. Doe, 104
    Hawai#i at 455, 
    91 P.3d at 1098
    .
    Exceptional circumstances are addressed in the
    Guidelines, as part of Section II (Child Support Guidelines
    Worksheet), in Appendix C-1, which is the Exceptional
    Circumstances Form, and Appendices C-2 & C-3 (sample forms based
    on particular exceptional circumstances).        Section II of the
    Guidelines is organized into two parts:        Basic Calculations of
    Child Support; and Attachments, which is further broken down into
    two subsections explaining the Extensive Time-Sharing Worksheet
    and the Exceptional Circumstances Form.        The Exceptional
    Circumstances Form subsection (Section II.B.2 of the Guidelines)
    provides, in relevant part:
    EXCEPTIONAL CIRCUMSTANCES FORM. If exceptional
    circumstances exist, then enter an "X" on the CSG WORKSHEET
    and complete the EXCEPTIONAL CIRCUMSTANCES FORM. The
    calculation of child support using the EXCEPTIONAL
    CIRCUMSTANCES FORM (Appendix C-1) is described below. An
    automated form is available at the Judiciary's website
    (http://www.courts.state.hi.us).
    a.    GENERAL CONSIDERATIONS
    i.    Presumptive Child Support Amount. For the
    reasons stated in the Introduction to these
    Guidelines, the Court or OCSH must order the
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    amount of child support as calculated by the CSG
    WORKSHEET and/or EXTENSIVE TIME-SHARING
    WORKSHEET, unless there are exceptional
    circumstances that warrant a deviation.
    ii.    Burden of Proof for Exceptional Circumstances.
    The parent requesting the deviation has the
    burden of proving that exceptional circumstances
    exist and that the circumstances warrant a
    departure from the child support as calculated
    by the worksheets. The EXCEPTIONAL
    CIRCUMSTANCES FORM should be attached.
    iii.   Determination on a Case-by-Case Basis. The
    Court or OCSH shall determine whether
    exceptional circumstances exist on a
    case-by-case basis. The Court and OCSH have the
    discretion to determine to what extent
    exceptional circumstances, if found, will impact
    the amount of the child support.
    iv.    Required Findings. Whenever there is a
    deviation from the amount shown on the
    worksheets, the Court or OCSH shall make oral
    findings of fact on the record or prepare
    written findings of fact regarding the
    exceptional circumstances. The findings of fact
    shall include the amount of support that would
    have been required as calculated by the
    worksheets.
    b.    EXAMPLES OF POSSIBLE EXCEPTIONAL CIRCUMSTANCES include
    (without limitation) the following:
    i.     Child Support Exceeds 70% of Net Income. When
    child support is greater than 70% of the
    obligor's net income (as set forth in the Table
    of Net Incomes) (Appendix D), there may be an
    exceptional circumstance. A sample 70% of Net
    Income Request is attached as Appendix C-2.
    Guidelines at 8-9 (footnote omitted).12
    In light of the record in this case, Mother's
    assertions that (a) Father never raised the question of
    exceptional circumstances, and (b) the Hearing Officer "had no
    12
    We note that the Exceptional Circumstances Form subsection of the
    2020 Guidelines includes further specifically-required findings whenever there
    is a deviation from the presumptive amount of support under the Guidelines,
    including a required statement of the presumptive amount of support. 2020
    Guidelines at 8-9.
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    obligation to specifically identify each and every consideration
    of all possible exceptional circumstances in his decision" are
    not susceptible to an unconvoluted review.        First, we recognize
    that there is nothing in the record to indicate that Father
    himself raised the question of "exceptional circumstances," as
    such, in the CSEA and OCSH proceedings.        Yet, at the hearing on
    Father's request for modification of child support, the Hearing
    Officer's oral ruling led with the concept of exceptional
    circumstances.   The Hearing Officer stated:
    Parents which is [sic] requesting exceptional circumstances
    have the burden of providing proof of the exceptional
    circumstance, and those are determined on a case-by-case
    basis.
    It is unclear why the Hearing Officer said this, but it
    seemed to follow from his earlier admonition to Father that, as
    the requesting party, Father bore the burden of proof and the
    burden of persuasion.    It is possible that the issue of
    exceptional circumstances was somehow presented in one of the
    "four calculations" that Navor mentioned at the hearing, but did
    not make part of the record.      It is possible that the Hearing
    Officer independently recognized that his imputation of income to
    Father would cause child support obligations to (vastly) exceed
    70% of Father's net income and was attempting to communicate that
    Father nevertheless had the burden of persuading the Hearing
    Officer that the possible exceptional circumstance warranted a
    deviation from the child support calculation resulting from the
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    FOR PUBLICATION IN WEST'S HAWAI#I REPORTS AND PACIFIC REPORTER
    use of the imputed gross monthly income.   It is possible that the
    Hearing Officer misunderstood the legal framework for reviewing a
    request for modification of child support under Section IV of the
    Guidelines.   We decline to speculate as to the particular reason
    that the Hearing Officer raised the issue of exceptional
    circumstances, but he did.
    It is difficult to find error in the Family Court's
    discussion of exceptional circumstances under these
    circumstances.   The Family Court did not – as Mother's argument
    implies – conclude that the Hearing Officer had "obligation to
    specifically identify each and every consideration of all
    possible exceptional circumstances in his decision."   The Family
    Court pointed out that it had found an exceptional circumstance
    exists when a support obligation exceeds 70% of a parent's net
    income, based on the Guidelines, and that it recognizes the
    burden of proving that an exceptional circumstance warrants a
    deviation from the CSG Worksheet calculations, as well as the
    discretionary aspect of a deviation.   The Family Court concluded
    that Father had met his burden of proof to show the existence of
    an exceptional circumstance that might warrant deviation.   As
    noted, the existence of an exceptional circumstance is determined
    as a conclusion of law, which was freely reviewable.   As the
    Family Court recognized, it is the decision to deviate that is
    discretionary.
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    FOR PUBLICATION IN WEST'S HAWAI#I REPORTS AND PACIFIC REPORTER
    However, as the Family Court had already concluded that
    the Hearing Officer erred in his use of imputed income, and in
    light of the insufficiency of the OCSH record with respect to the
    issue of exceptional circumstances, we conclude that the Family
    Court's further discussion of exceptional circumstances is best
    considered as obiter dictum.    We share the Family Court's concern
    that the Hearing Officer may have improperly disregarded that
    imputing Father's income, based on a job he could not maintain or
    secure, violated one of the Guidelines first principles – i.e.,
    that each parent is entitled to keep sufficient income for his or
    her basic needs.   However, the agency record contains no oral or
    written findings of fact and/or conclusions of law on the issue
    of exceptional circumstances, and the record is otherwise
    insufficient to review the issue.      Therefore, sitting in its role
    as a reviewing court under the authority of HRS § 91-14(g), we
    conclude that the Family Court erred in directly finding that
    Father met his burden and was entitled to a deviation based on
    exceptional circumstances.     Accordingly, if it were necessary for
    the Family Court to reach the issue of exceptional circumstances,
    the proper procedure would have been to remand to the agency for
    further proceedings, including on that issue.
    V.   CONCLUSION
    For the reasons we have stated in this Opinion, the
    Family Court's August 19, 2019 Judgment, which vacated the
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    FOR PUBLICATION IN WEST'S HAWAI#I REPORTS AND PACIFIC REPORTER
    November 5, 2018 Administrative Findings and Order entered in the
    OCSH and remanded the case to OCSH, is affirmed.
    On the briefs:
    /s/ Lisa M. Ginoza
    Seth R. Harris,                     Chief Judge
    Caitlin N. Axe,
    Kaitlyn K. Mark,                    /s/ Katherine G. Leonard
    (Porter McGuire Kiakona &           Associate Judge
    Chow, LLP),
    for Appellee-Appellant.             /s/ Keith K. Hiraoka
    Associate Judge
    Gregory L. Ryan,
    Rosa Flores,
    for Appellant-Appellee.
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