Johnson v. Johnson ( 2022 )


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  •            United States Court of Appeals
    For the First Circuit
    No. 19-1719
    ALTHEA JOHNSON, individually and as Heir and Natural Guardian of
    Carlton Johnson; CARLTON JOHNSON,
    Plaintiffs, Appellants,
    v.
    HORACE JOHNSON; STATE ROAD AUTO SALES, INC.;
    ARBELLA MUTUAL INSURANCE COMPANY,
    Defendants, Appellees.
    APPEAL FROM THE UNITED STATES DISTRICT COURT
    FOR THE DISTRICT OF RHODE ISLAND
    [Hon. John J. McConnell, Jr., U.S. District Judge]
    Before
    Thompson, Stahl, and Barron,
    Circuit Judges.
    Ronald J. Resmini, with whom Law Offices of Ronald J. Resmini,
    Ltd. was on brief, for appellants.
    Thomas A. Pursley, with whom Stephen E. Navega, II and Lynch
    & Lynch were on brief, for appellee Arbella Mutual Insurance.
    Lisa De Mari, with whom Heffernan & De Mari, P.C. was on
      While this case was argued to a panel that included Judge
    Stahl, he did not participate in the issuance of this opinion. The
    remaining two panelists therefore issued this opinion pursuant to
    
    28 U.S.C. § 46
    (d).
    brief, for appellees Horace Johnson and State Road Auto Sales.
    January 19, 2022
    THOMPSON, Circuit Judge.      This case has its genesis in
    a car accident involving Horace Johnson ("Horace"), the driver,
    and   Horace's   cousin,   Carlton   Johnson   ("Carlton"),   the   sole
    passenger in the car Horace was driving.1 A lawsuit against Horace,
    his insurer, and the company from which Horace had leased the
    vehicle followed;2 Carlton and Carlton's mother, individually and
    on Carlton's behalf, sued to recover damages for the serious
    injuries Carlton sustained in the accident.3        The United States
    District Court for the District of Rhode Island granted summary
    judgment on all claims, and Carlton appealed. The case was briefed
    and argued to us in due course on February 4, 2020.           As we'll
    explain in more detail in the pages to come, a critical component
    of one of the appellate issues concerned an important and unsettled
    matter of Rhode Island law, so on March 13, 2020, we certified a
    question to the Rhode Island Supreme Court pursuant to Rule 6 of
    Rhode Island's Rules of Appellate Procedure.          See Johnson v.
    Johnson, 
    952 F.3d 376
    , 377 (1st Cir. 2020), certified question
    1For clarity, we use the parties' first names throughout our
    opinion; as always, we mean no disrespect.
    2 The case began in the Rhode Island state court system, but
    the defendants (appellees here) removed it to federal court
    pursuant to 
    28 U.S.C. §§ 1332
    , 1441.
    3 Carlton's mother, Althea (who is referred to in this record
    as both "Althea" and "Altima"), sought to recover damages in her
    individual capacity via loss of consortium and intentional
    infliction of emotional distress claims.       Those claims were
    dismissed below, but their dismissal is not challenged on appeal.
    In today's opinion, for the sake of simplicity, we refer to
    appellants collectively as "Carlton."
    - 3 -
    answered, No. 2020-105-M.P., 
    2021 WL 5996413
     (R.I. Dec. 20, 2021).
    On December 20, 2021, the Rhode Island Supreme Court supplied its
    answer.   See Johnson, 
    2021 WL 5996413
    , at *5.   Equipped with that,
    we are now in a position to render our opinion on Carlton's appeal.
    In doing so, we'll follow our customary route of laying
    out the relevant facts of the case (reproduced here based in large
    part on our Certification Order), explaining what happened below,
    then tackling the arguments     advanced   on appeal.    Here's the
    spoiler, though:   This will be an affirmance across the board.
    FACTS AND TRAVEL
    The facts in this case are not contested; regardless, we
    always recount them in the light most favorable to the nonmovant
    (here, that's Carlton), and we will "resolv[e] all reasonable
    inferences in his favor, consistent with record support."4   Brader
    v. Biogen Inc., 
    983 F.3d 39
    , 44 (1st Cir. 2020).
    On December 17, 2017, Horace, a Massachusetts resident,
    was driving in Providence, Rhode Island with Carlton, a Rhode
    Island resident who was then 28 years old, as Horace's passenger.
    The car struck a utility pole, and both Horace and Carlton were
    4 We pause to observe what, exactly, the scope of the record
    actually is here.    On appeal, Carlton submitted and refers to
    materials that were not part of the summary-judgment record below.
    We look only to the record as it appeared before the district
    court. See, e.g., CMI Cap. Mkt. Inv., LLC v. Gonzalez-Toro, 
    520 F.3d 58
    , 61 (1st Cir. 2008) (explaining that "on appeal from
    summary judgment, we consider the same record that was before the
    district court").
    - 4 -
    seriously injured.   Horace was driving a car leased to him by State
    Road Auto Sales ("State Road"), and he was insured by Arbella
    Mutual Insurance Company ("Arbella") under an automobile insurance
    policy that provided a limit of $100,000 of bodily injury coverage
    for guest occupants injured in accidents outside Massachusetts.5
    On January 25, 2018, just over a month after the December
    car accident, Carlton's counsel sent an "Asermely Demand" letter
    to Arbella demanding a settlement for his bodily injury claims at
    the $100,000 policy limit.        In the demand letter, Carlton cited
    Rhode Island's Rejected Settlement Offer Interest Statute, R.I.
    Gen. Laws §§ 27-7-2.1 & 27-7-2.2, as well as Asermely v. Allstate
    Ins. Co., 
    728 A.2d 461
     (R.I. 1999), and DeMarco v. Travelers Ins.
    Co., 
    26 A.3d 585
     (R.I. 2011), and he indicated he would accept the
    policy   limit   (assuming   it   was   indeed   the   maximum   insurance
    available under Carlton's coverage).       Arbella investigated, then,
    in a letter dated February 28, 2018, more than thirty days later,
    Arbella sent a response to Carlton's counsel in which Arbella
    accepted Carlton's demand to settle for the policy limits of
    $100,000.
    Very soon after that, though, on March 6, 2018, Carlton
    and his mother filed a complaint (initially in Rhode Island state
    court, as previously mentioned) in which they alleged three counts,
    5 We will sometimes refer to Horace, Arbella, and State Road
    collectively as "the appellees," when appropriate.
    - 5 -
    two of which are pertinent to this appeal:6               Count I pointed to
    the negligence of the appellees and sought damages for Carlton's
    "severe   personal     injuries,"    which    required      hospitalization,
    medical treatment, home health care, rehab, lost wages, loss of
    consortium, permanent injuries, and loss of earning capacity; and
    Count III alleged that Arbella disregarded Rhode Island insurance
    settlement law, and that it violated and breached various aspects
    of Massachusetts insurance settlement law, too.
    In   time,    the   appellees     moved   for   summary    judgment,
    arguing, inter alia, that Arbella and Carlton had entered into a
    binding settlement agreement, Rhode Island General Laws Section
    27-7-2.2 (which requires that a "written [settlement] offer shall
    be presumed to have been rejected if the insurer does not respond
    in writing within a period of thirty (30) days") did not apply
    because Carlton hadn't filed a civil action before the settlement
    agreement was formed, and Arbella had not engaged in any deceptive
    or unfair practices.     In his opposition, Carlton, of course, took
    the opposite stance on all of this.
    In   granting       the   summary-judgment        motion    in   the
    appellees' favor, as is relevant to our tasks today, the district
    court rejected Carlton's argument that Section 27-7-2.2 rendered
    Arbella's acceptance of the settlement offer invalid because it
    6 Count II staked out Althea's claims, but, as previously
    mentioned, the dismissal of those claims wasn't challenged here.
    - 6 -
    occurred more than the statutorily prescribed thirty days after
    the offer.    See Johnson v. Johnson, No. CV 18-212-JJM-PAS, 
    2019 WL 2929766
    , at *3 (D.R.I. July 8, 2019).          Rather, the district court
    determined that the statute's "[i]n any civil action" language
    requires that a legal proceeding in court needs to be underway to
    trigger the statute's application.           
    Id.
         Since Carlton did not
    file suit until after the settlement-offer-and-acceptance episode,
    the district court reasoned, the statute did not apply, and the
    parties had otherwise entered into a valid settlement contract for
    policy limits, meaning Carlton's Count I claims could not be
    brought in court.     
    Id.
    As to Count III's various Rhode Island and Massachusetts
    state law unfair insurance practices allegations, the district
    court was similarly unpersuaded.       There was no Rhode Island state
    law claim under Asermely, 
    728 A.2d at 464
    , the district court
    explained:       "[A]lthough   it   requires       insurance   companies   to
    'consider    seriously   a   plaintiff's     reasonable   offer   to   settle
    within the policy limits' as part of their fiduciary duty, it is
    clear here that Arbella did seriously consider Carlton's offer as
    they ultimately accepted it about two and a half months after the
    collision and thirty-two days after receiving the demand."                 
    Id.
    So, "[b]y settling with Carlton for the policy limit a few months
    after the accident date, and a month after the initial demand
    . . . ,   Arbella   engaged    in   timely    and    meaningful   settlement
    - 7 -
    negotiations and thus fulfilled their common law and statutory
    duties."     
    Id.
        Carlton's claim based on Massachusetts state law
    unfair settlement practices met a similar fate, with the district
    court reasoning that the record was devoid of the requisite pre-
    suit written demand for relief.               
    Id.
     at *4 (citing Mass. Gen. Laws
    ch. 93A, § 9(3) ("At least thirty days prior to the filing of any
    such   action,      a    written       demand    for   relief . . .      reasonably
    describing    the       unfair    or    deceptive      act   or    practice   relied
    upon . . .    shall      be   mailed     or     delivered    to    any   prospective
    respondent.")).
    Dissatisfied, Carlton timely appealed.
    STANDARD OF REVIEW
    "Our review of the district court's grant of summary
    judgment is de novo."         Brader, 983 F.3d at 53.             "A moving party is
    to be spared a trial when there is no genuine issue of any material
    fact on the record and that party is entitled to judgment as a
    matter of law."          Id. (quoting Murray v. Warren Pumps, LLC, 
    821 F.3d 77
    , 83 (1st Cir. 2016)); see also Fed. R. Civ. P. 56(a).                    "To
    avoid 'the swing of the summary judgment scythe,' the nonmoving
    party must adduce specific facts showing that a trier of fact could
    reasonably find in his favor."                  
    Id.
     (quoting Mulvihill v. Top-
    Flite Golf Co., 
    335 F.3d 15
    , 19 (1st Cir. 2003)).                    "The nonmovant
    cannot rely on 'conclusory allegations, improbable inferences, and
    - 8 -
    unsupported   speculation.'"     
    Id.
       (citing   Medina-Munoz   v.   R.J.
    Reynolds Tobacco Co., 
    896 F.2d 5
    , 8 (1st Cir. 1990)).
    DISCUSSION
    Carlton's arguments as to how the district court mis-
    stepped fall under three primary headers:        (1)   Section 27-7-2.2
    applies here, so there's no valid settlement contract and Carlton's
    claims against the appellees should proceed to trial; (2) even if
    Section 27-7-2.2 doesn't apply, there was a meeting of the minds
    between the parties that Arbella's failure to accept Carlton's
    demand within thirty days would revoke that demand; and (3)
    Carlton's claim that Arbella engaged in unfair and deceptive
    insurance and settlement practices was not procedurally barred
    because he sent the requisite notice.       We take these in turn.
    1.   R.I. Gen. Laws § 27-7-2.2
    Carlton's first argument as to why the parties aren't
    bound by a valid settlement contract succeeds or fails based on
    the applicability of Section 27-7-2.2, which reads:
    In any civil action in which the defendant is covered by
    liability insurance and in which the plaintiff makes a
    written offer to the defendant's insurer to settle the
    action in an amount equal to or less than the coverage
    limits on the liability policy in force at the time the
    action accrues, and the offer is rejected by the
    defendant's insurer, then the defendant's insurer shall
    be liable for all interest due on the judgment entered
    by the court even if the payment of the judgment and
    interest totals a sum in excess of the policy coverage
    limitation.   This written offer shall be presumed to
    have been rejected if the insurer does not respond in
    writing within a period of thirty (30) days.
    - 9 -
    R.I. Gen. Laws § 27-7-2.2. Carlton urges that the district court's
    analysis of the statute was wrong.         To Carlton's thinking, the
    parties never entered into a valid settlement contract:          Section
    27-7-2.2   applies,   and   it   renders     the   settlement   contract
    unenforceable because Arbella failed to accept his settlement
    offer within the thirty-day window the statute lays out.           Under
    Carlton's construction, the statute applies even though he hadn't
    filed a complaint because "'any civil action' means from the time
    a torts or contracts-based cause of action begins to accrue" (he
    did not propose this definition to the district court).          And he
    says the Rhode Island Supreme Court's jurisprudence has assumed
    applicability of the statute to matters like his, pointing to cases
    involving a pre-suit settlement offer, followed by an insurer's
    failure to respond in writing within the thirty-day window.         See,
    e.g., Summit Ins. Co. v. Stricklett, 
    199 A.3d 523
     (R.I. 2019);
    DeMarco, 
    26 A.3d 585
    .
    The appellees, naturally, insist that the district court
    got it right in concluding that the statute is inapplicable:         The
    statute requires that a civil action must be underway, and because
    no lawsuit had been filed at the time the parties' settlement
    correspondence was playing out, Arbella simply was not bound by
    the statute's thirty-day deadline.         According to the appellees,
    this means the offer and Arbella's acceptance were valid under
    - 10 -
    Rhode Island law, and the enforceable settlement agreement that
    resulted categorically bars Carlton from pursuing his claims in
    court.
    Plainly,      who     is     correct      about     the        statute's
    applicability comes down to the definition of "[i]n any civil
    action" as it appears in Section 27-7-2.2.                    But because Rhode
    Island's case law had not yet explicated the meaning of that phrase
    in this context, and "[b]ecause the Rhode Island Supreme Court is
    the ultimate arbiter of matters of Rhode Island law," we sought
    that court's "guidance," W. Rsrv. Life Assur. Co. of Ohio v. ADM
    Assocs., LLC, 
    737 F.3d 135
    , 136 (1st Cir. 2013); R.I. Sup. Ct. R.
    6,   by   certifying   our      definitional       question:     "What       is   the
    definition of 'civil action' in R.I.G.L. § 27-7-2.2?", Johnson,
    952 F.3d at 379.
    The Rhode Island Supreme Court's clear answer to that
    question makes short work of our analysis on Carlton's argument
    here.     Indeed,   the    Court       carefully    considered       the    parties'
    positions, surveyed Rhode Island case law, and reviewed the statute
    in   question,   Johnson,       
    2021 WL 5996413
    ,    at    *3,    *4,     before
    "answer[ing] the certified question as follows:                 The term 'civil
    action' in G.L. 1956 § 27-7-2.2 refers to a judicial proceeding
    which is commenced by the filing of a complaint and all other
    - 11 -
    required documents together with the fees prescribed by law," id.
    at *5.
    Accordingly,    Carlton   is   incorrect.   No   judicial
    proceeding -- replete with complaint-filing, other documents, and
    fees -- had been commenced at the time of Arbella's acceptance of
    the settlement offer, so Section 27-7-2.2 is inapplicable.7      We
    affirm the district court's grant of summary judgment on this
    point.
    2.   Meeting of the Minds
    Carlton has a somewhat different -- albeit cursorily
    offered -- reason   in the alternative      why the district court
    shouldn't have granted summary judgment on the issue of the
    7 Carlton acknowledges as much in a document (styled as a
    petition) he filed swiftly on the heels of the Rhode Island Supreme
    Court's opinion answering our question.
    While we're on the topic of that petition, we note that, in
    it, Carlton requested that we schedule a hearing for further
    discussion or argument. But nothing in the Rhode Island Supreme
    Court's decision is unclear, as Carlton himself seems to
    acknowledge, and we see no need for any further appellate
    proceedings or submissions on this score.
    The petition also points to a footnote in the Rhode Island
    Supreme Court's decision that observes that neither its well-known
    Asermely, 
    728 A.2d 461
    , decision nor Asermely's progeny are
    implicated in the Johnson matter. Johnson, 
    2021 WL 5996413
    , at *4
    n.6. According to Carlton, this has bearing on our de novo review
    of his appeal. To the extent he means that footnote's mention of
    Asermely has anything to do with the applicability of Section 27-
    7-2.2, he is wrong. To the extent his point is that the Court's
    mention of Asermely somehow entitles him to additional argument
    before us, we disagree. And, to the extent he is simply reminding
    us that Asermely generally is part of other arguments he advances
    on appeal, we'll get to that shortly.
    - 12 -
    existence of the valid settlement contract:     even if Section 27-
    7-2.2 doesn't apply (and, as we've said, it does not), he says
    there is a genuine issue of material fact regarding whether there
    was a meeting of the minds between Arbella and Carlton that "a
    thirty-day time limit was in effect."   Over the course of a section
    header and a few sentences in his brief to us on appeal, he says
    as much, adding that the Asermely demand letter's reference to
    Section 27-7-2.2 "activated" that thirty-day "deadline."
    It's unclear to us how a demand letter's unilateral
    mention of an inapplicable statute that happens to contemplate a
    thirty-day response period would somehow amount to a meeting of
    the minds that a thirty-day deadline was "activated."       And the
    demand did not mention a deadline (a thirty-day one or otherwise)
    for responding.   Carlton does not point us to any case law to
    support his legal theory, nor does he point to facts in the record
    before us that would allow a trier of fact to reasonably find that
    he is correct about this proposition.   See, e.g., Brader, 983 F.3d
    at 53; id. ("The nonmovant cannot rely on 'conclusory allegations,
    improbable inferences, and unsupported speculation.'" (quoting
    Medina-Munoz, 
    896 F.2d at 8
    )).
    We need not wrestle with it.        By our lights, this
    particular way of arguing "no settlement contract" is being debuted
    on appeal; we discern no clear mention of it in Carlton's papers
    - 13 -
    below or in the transcript of the summary-judgment hearing.8     "The
    Federal Reporter is brimming with opinions from us saying things
    like:    'arguments not seasonably advanced below cannot be raised
    for the first time on appeal.'"   Reyes-Colón v. United States, 
    974 F.3d 56
    , 62 (1st Cir. 2020) (quoting Eldridge v. Gordon Bros. Grp.,
    L.L.C., 
    863 F.3d 66
    , 85 (1st Cir. 2017)); see also McCoy v. Mass.
    Inst. of Tech., 
    950 F.2d 13
    , 22 (1st Cir. 1991) (collecting cases)
    ("It is hornbook law that theories not raised squarely in the
    district court cannot be surfaced for the first time on appeal.").
    "And [Carlton] ma[de] no effort to fit [his] situation
    within    the   'narrowly   configured   and   sparingly   dispensed'
    exceptions to the raise-or-waive rule (as it is known)" -- in fact,
    he doesn't acknowledge the argument's newness.      Reyes-Colon, 974
    F.3d at 62 (quoting Daigle v. Me. Med. Ctr., Inc., 
    14 F.3d 684
    ,
    688 (1st Cir. 1994)); see also B & T Masonry Const. Co. v. Pub.
    Serv. Mut. Ins. Co., 
    382 F.3d 36
    , 41 (1st Cir. 2004) (recognizing
    "that an appellate court has the authority, in its discretion, to
    consider theories not articulated below," but emphasizing "that
    exceptions of this kind . . . should be few and far between" --
    8 The summary-judgment hearing did discuss the thirty-day
    period quite a bit, but in connection to Section 27-7-2.2 and its
    applicability. Indeed, the thrust of Carlton's argument always
    had been that the statute and its thirty-day deadline applied, and
    Arbella blew that statutorily prescribed deadline. On this record,
    it's unclear where else the demand's supposed thirty-day period
    would have come from.
    - 14 -
    "[t]he typical case involves an issue that is one of paramount
    importance and holds the potential for a miscarriage of justice"
    (quotation marks and citations omitted)).
    True, the general issue of whether Arbella and Carlton
    had formed a valid settlement agreement certainly is something
    Carlton hotly contested below.            But he did not do so by advancing
    this particular argument.         See, e.g., Emps. Ins. Co. of Wausau v.
    OneBeacon    Am.   Ins.    Co.,   
    744 F.3d 25
    ,   29-30   (1st   Cir.   2014)
    (instructing that "theories not squarely presented below typically
    cannot be advanced here," and holding that "[w]hen a party places
    an   issue    as   broad   as     'contract      interpretation'      before   the
    [district] court, it does not thereby preserve every argument that
    might fall under that rubric" (citations omitted)); United States
    v. Slade, 
    980 F.2d 27
    , 31 (1st Cir. 1992) (emphasizing that "a
    party is not at liberty to articulate specific arguments for the
    first time on appeal simply because the general issue was before
    the district court").
    Thus, this argument is not properly before us, and we
    need say no more.
    Taken together, our rejection of these two appellate
    arguments prompts our affirmance of the district court's summary-
    judgment     conclusion    that    an    enforceable     settlement    agreement
    existed, Carlton is bound by it, and thus his Count I allegations
    cannot proceed.
    - 15 -
    3.   Insurer Bad Faith Claims
    Carlton's final argument on appeal concerns his insurer
    bad faith claims, raised in Count III of his complaint:       first, a
    common-law claim under Rhode Island law as set forth in Asermely;
    and second, a statutory claim under Massachusetts Chapter 93A.      He
    tells us both of these should have survived summary judgment.
    First, Carlton contends that, under Rhode Island law,
    Arbella engaged in bad faith in its handling of Carlton's demand.
    But we have no need to field this argument -- its underpinnings
    are either beyond our reach (to support his contention, Carlton
    says knowledge of insurance agents can be imputed to the insurer
    as a whole, but he's referring in part to facts beyond the summary-
    judgment and appellate record) or flawed as a matter of law (he
    premises this theory on the February 28 acceptance being untimely,
    but we've already said it wasn't).
    Second,   Carlton's    complaint   alleges   that   Arbella
    violated various unfair claim settlement practices delineated in
    sections of Massachusetts General Laws chapter 176D -- and, due to
    those violations, Carlton has a claim for unfair business practices
    under Massachusetts General Laws chapter 93A, section 9.           The
    district court concluded that Carlton was "barred from bringing a
    93A claim," though: "93A requires a prospective consumer plaintiff
    to send a written demand for relief to the business accused of
    unfair business practices at least thirty days before the filing
    - 16 -
    of the action.        Mass. Gen. Laws ch. 93A, § 9(3).          There is no
    record here of any such pre-suit communication."            Johnson, 
    2019 WL 2929766
     at *4.
    According to Carlton, that conclusion is wrong because,
    in   his   telling,   his   January   25,   2018   demand   letter   was   the
    requisite 93A demand letter and the district court was wrong to
    "disregard" it as noncompliant with 93A's prerequisites.             He urges
    that it wasn't necessary to include the phrase "93A Demand"
    anywhere in the letter, and the letter sufficiently describes
    Carlton's injuries and otherwise meets the requirements as set out
    in the statute.
    But, as best we can tell, Carlton never told the district
    court he believed his Asermely demand constituted a Chapter 93A
    letter.     Rather, this appears to be another debuted-on-appeal
    argument with no attempt made to show that it fits the raise-or-
    waive exceptions we so sparingly deploy, and this is problematic
    for the reasons we've already explained in detail supra.                   See,
    e.g., Reyes-Colón, 974 F.3d at 62; B & T Masonry Const. Co., 
    382 F.3d at 41
    .    Accordingly, we do not need to reach it.
    Even if were to assume favorably to Carlton that he did
    manage to put this squarely before the district court, our review
    would not provide him the win he seeks.              That is because the
    Asermely demand letter did not meet Chapter 93A's requirements.
    - 17 -
    In Massachusetts, a prospective defendant needs to be
    put on "warning that the claimant intends to invoke the heavy
    artillery of c. 93A, i.e., multiple damages and the imposition of
    counsel fees," and this is why 93A demand letters must meet certain
    requirements.      Cassano v. Gogos, 
    480 N.E.2d 649
    , 651 (Mass. App.
    Ct.   1985)    (enumerating   six   factors    to   be   searched   for   when
    reviewing would-be Chapter 93A demand letters:            express reference
    to 93A; express reference to the consumer protection act; an
    "assertion that the rights of the claimants as consumers have been
    violated"; an "assertion that the defendant has acted in an unfair
    or deceptive manner (G.L. c. 93A, § 2[a])"; "any reference that
    the claimants anticipate a settlement offer within thirty days";
    or an "assertion that the claimant will pursue multiple damages
    and legal expenses, should relief be denied").            The Cassano court
    was clear that, "in order to qualify as a written demand under c.
    93A, a letter must, in addition to defining the injury suffered
    and the relief sought, mention at least one of the six factors we
    have enumerated (or contain some other signal which will alert a
    reasonably perceptive recipient)."            Id.   But there, the letter
    purporting to be a Chapter 93A demand was inadequate -- it "managed
    to set forth in part the plaintiffs' grievances" and generally
    communicated "what they expected the defendant to do about them,"
    but overall it failed to "characterize[] the claim as one under
    the consumer protection statute[,]" id. at 650, and neglected to
    - 18 -
    include any one of the six enumerated factors, id. at 651.                   See
    also Passatempo v. McMenimen, 
    960 N.E.2d 275
    , 293 (Mass. 2012)
    (endorsing Cassano's test for 93A demand letters and finding that
    "the trial judge correctly dismissed the G.L. c. 93A claims" in
    part because the demand letter "failed to identify or describe any
    unfair or deceptive act or practice") (citing Cassano, 
    480 N.E.2d at 651
    ); see also Mass. Gen. Laws ch. 93A, § 9 (requiring on its
    face that the "written demand" must "reasonably describ[e] the
    unfair or deceptive act or practice relied upon and the injury
    suffered").
    Here, Carlton's demand letter similarly falls flat as a
    matter of law on the Chapter 93A front in a few ways.                 For one
    thing,   it    refers   to   Rhode   Island   law,   making   no   mention   of
    Massachusetts law.      And moreover, it makes no reference to Chapter
    93A (contrary to Carlton's assertion otherwise, stating "93A" is
    a factor here), nor does it mention a thirty-day deadline, multiple
    damages or legal fees, any alleged unfair or deceptive practice by
    Arbella, any purported violation of Mass. Gen. Laws ch. 176D, or
    any other allegation of insurer misconduct.               See Cassano, 
    480 N.E.2d at 651
    .       Rather, the letter demanded settlement for the
    $100,000 policy limits and indicated that, if the policy-limits
    demand was rejected, Rhode Island law would provide a remedy.
    The cases Carlton cites on appeal in support of the
    proposition that his demand met the requirements of a 93A demand
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    letter don't support his claim.     The demand letter in Richards v.
    Arteva Specialties S.A.R.L., for example, "explicitly alleg[ed]"
    the defendants' "unfair or deceptive act or practice" by describing
    the "details of" an alleged conspiracy.        
    850 N.E.2d 1068
    , 1075
    (Mass. App. Ct. 2006).    And, in Gore v. Arbella Mut. Ins. Co., the
    demand letter "demand[ed] that [the insurer] tender the $20,000
    policy limits within thirty days," which, as we've just observed,
    Carlton's demand letter did not do.        
    932 N.E.2d 837
    , 841 (Mass.
    App. Ct. 2010).
    And so, with no requisite Chapter 93A demand for relief
    in play, the district court was right to grant summary judgment as
    to Carlton's Chapter 93A claim as well.
    CONCLUSION
    For these reasons, we affirm the district court's entry
    of summary judgment.     Each side shall bear its own costs.
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