G. v. The Fay School , 931 F.3d 1 ( 2019 )


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  •           United States Court of Appeals
    For the First Circuit
    No. 18-1602
    G., a 12-year-old minor suing by a fictitious name for privacy
    reasons; MOTHER and FATHER, suing under fictitious names to
    protect the identity and privacy of G., their minor child,
    Plaintiffs, Appellants,
    v.
    THE FAY SCHOOL, by and through its board of trustees;
    ROBERT GUSTAVSON,
    Defendants, Appellees.
    APPEAL FROM THE UNITED STATES DISTRICT COURT
    FOR THE DISTRICT OF MASSACHUSETTS
    [Hon. Timothy S. Hillman, U.S. District Judge]
    Before
    Howard, Chief Judge,
    Lynch and Lipez, Circuit Judges.
    John J.E. Markham, II, with whom Markham & Read was on brief,
    for appellants.
    Sarah Goldsmith Schwartz, with whom Anthony L. DeProspo, Jr.
    and Schwartz Hannum PC were on brief, for appellees.
    July 17, 2019
    LIPEZ, Circuit Judge.               Appellant "G," a 12-year-old
    minor, and G's parents appeal from the entry of summary judgment
    for   the   Fay    School,    Inc.,   and    Fay's    Head       of    School,    Robert
    Gustavson.1       G, formerly a student of the Fay School, allegedly
    suffers     from       Electromagnetic       Hypersensitivity             ("EHS"),     a
    sensitivity       to   electromagnetic      fields    ("EMFs").            The    family
    brought suit against Fay after the school refused to remove
    wireless     internet       from   its     classrooms       to        accommodate     G's
    condition.        In the only claims remaining on appeal, the family
    alleges unlawful retaliation for demands for an accommodation for
    G's condition in violation of Title V of the Americans with
    Disabilities Act ("ADA"), 
    42 U.S.C. § 12203
    (a), breach of contract,
    and misrepresentation.
    We    affirm    the   district       court's    rejection       of     these
    claims, concluding (1) as an issue of first impression for our
    court, that damages (compensatory and nominal) are not an available
    remedy for a Title V retaliation claim premised upon an exercise
    of rights under Title III of the ADA; and (2) that the family has
    failed to raise triable issues of fact as to the contract and
    misrepresentation claims.
    1
    G sues under a fictitious name to protect his privacy as a
    minor. G and his parents are, hereinafter, collectively referred
    - 2 -
    I.
    We recite the facts in the light most favorable to the
    G family, "the party resisting summary judgment."                  Tropigas de
    Puerto Rico, Inc. v. Certain Underwriters at Lloyd's of London,
    
    637 F.3d 53
    , 54 (1st Cir. 2011).
    A. The Parties
    The Fay School is an independent day and boarding school
    in Southborough, Massachusetts.            It enrolls children from pre-
    kindergarten through the ninth grade, touting its ninth-grade year
    as "a capstone" year that provides its graduates "new opportunities
    for personal growth as . . . athletes, artists, and leaders."               In
    a yearly parent-student handbook, the Fay School outlines its "core
    values,"   including      "academic    excellence,"      "earnest     effort,"
    "honorable conduct," "dedicated service," and "wellness of mind,
    body and spirit."        To enroll at the school, students and their
    parents must sign an enrollment contract stating that they will
    "agree to comply with the [s]chool's policies, rules and standards
    . . . as stated in the [h]andbook."         In this contract, parents and
    students   must   also    acknowledge      that   the   handbook    "does   not
    constitute a contract between [them] and the School." The G family
    signed this enrollment contract.
    to as "the G family" or "the family."       The Fay School, Inc.
    (hereinafter, "the Fay School" or "the school") and Fay's Head of
    School, Robert Gustavson, are, hereinafter, collectively referred
    to as "Fay."
    - 3 -
    As the handbook advises, technology is "an integral part
    of    the    academic    and     residential          programs"   at       the   school.
    Classrooms are equipped with "projectors, video displays, [and]
    Apple TV."2       In or around 2009, the school installed wireless
    internet ("Wi-Fi"), with access points throughout its campus, to
    "allow[]     [for]     increased       mobility    and    flexibility       within    the
    classrooms" not possible with hardwired devices.                         The Wi-Fi is
    frequently accessed by students and teachers at the school.                          Most
    upper-level teachers use "Google Docs," an internet-based program,
    as part of classroom instruction.                 Tablet computers are provided
    by the school to younger students for in-classroom use, and the
    school      requires    that    all     seventh-,      eighth-,    and      ninth-grade
    students      bring     their      own     laptops       or   tablets       to    school
    for    computer-based tasks.             The students use these devices to
    access the Fay School's Wi-Fi.
    G was a student at the Fay School between 2009 and 2015.
    He    allegedly   suffers       from     EHS,   and    claims,    as   a    result,    to
    experience "headaches, nausea, nose bleeds, dizziness and heart
    palpitations" when exposed "for long periods of time . . . to radio
    2
    Apple TV is a digital media player that can receive digital
    data, such as music or video, from a specific source (like an
    iTunes library on a computer) and stream it to a television or
    other video display. See John-Michael Bond, Why Apple TV can't
    compete    in   2018,   The   Daily   Dot    (March   23,   2018),
    https://www.dailydot.com/debug/what-is-apple-tv-cost/.
    - 4 -
    wave radiation emitted from various types of electronic devices,
    including Wi-Fi transmissions to and from computers."
    B. Factual History
    G entered the Fay School as a first-grader in 2009.
    Several years after his enrollment, in the summer and fall of 2012,
    the school upgraded its wireless internet system to operate at a
    higher frequency band.              In October of that year, G's mother
    ("Mother")3 began expressing concerns about the harmfulness of Wi-
    Fi generally, stating in an email to the school that "there is a
    direct link to illness and wi-fi radiation." In 2014, Mother again
    expressed these concerns to various individuals at the school,
    including in an email to the school nurse in which she stated that
    she "ha[d] been working with several engineers and experts [on the
    subject of EMF exposure]," had encountered "hundreds of studies
    .   .       .   concerning   the    safety   of   using   Wi-Fi,"   and   advised
    "immediate proactive steps."             She also wrote to the head of the
    school's board of trustees ("the Board") concerning the dangers of
    Wi-Fi exposure.         She requested "immediate proactive steps" and
    expressed her "confiden[ce] that [he] [would] give [the] topic the
    attention it deserves."            Mother did not mention G or his condition
    in these communications.
    3
    G's parents sue under the fictitious names "Mother" and
    "Father" to protect the identity and privacy of their minor son.
    - 5 -
    Following Mother's communications, the Head of School,
    Robert Gustavson, and other Fay School staff members exchanged a
    series of emails regarding Mother's Wi-Fi concerns.            Some of the
    comments in those emails were dismissive or derisive:
        "It's inappropriate and presumptuous for a
    parent to contact trustees and demand that a
    topic be discussed at a Board meeting . . . .
    [S]he should not be rewarded for going around
    me [Gustavson]."
        "We are . . . in agreement that we should . . .
    try to cut this off at the pass."
        "Seems to me that meeting with them [the
    family] would open a can of worms."
        "Blahahahahahahahaha!" [in response to an
    email with the subject line "Rabbit Ears and
    Aluminum Foil]
        "Perhaps it is time to ignore her requests[.]"
    On May 15, 2014, Gustavson met with Mother and Father to
    discuss their Wi-Fi concerns.          At the meeting, Mother requested
    that the school replace its Wi-Fi with ethernet cords to connect
    to the internet.      Following the meeting, the school conducted
    independent research on the Wi-Fi issue and concluded that evidence
    of harm was insufficient to require mitigating efforts.              On May
    23,   Gustavson    informed   Mother    of   the   school's    conclusions,
    requested that all further communications concerning the issue be
    directed to him, the school's Director of Operations, or the
    school's Director of Information Technology, and asked that Mother
    "refrain   from    contacting   other     Fay   employees     or   trustees"
    concerning the issue.     Mother continued to email an array of Fay
    - 6 -
    School staff members concerning the Wi-Fi issue and requested a
    further meeting to discuss the topic.           The Fay School declined her
    request to meet.
    Around this same time, Mother brought G to his primary
    care provider complaining that her son suffered symptoms, such as
    chest pressure and stomach pain, when in proximity to Wi-Fi.                   The
    provider recorded the discussion but noted that, "at [that] time[,]
    [he] [could not] support that [Wi-Fi] [was the] cause of . . .
    [G's] stomach [and] chest issues."             Subsequently, Mother sought
    the advice of an EHS specialist, Dr. Jeanne Hubbuch, explaining
    that G experienced "[h]eadache[s], dizziness, ringing ears, chest
    pressure,    [and]    nausea"    at    school     but     that       the   symptoms
    "dissipate[d] [at] home where [they] use Ethernet."                  After meeting
    with Mother, but not G, Dr. Hubbuch "preliminarily" diagnosed G
    with "EMF sensitivity" and subsequently advised the Fay School of
    her diagnosis.   The school requested further documentation of G's
    diagnosis, which the family did not provide.
    In September 2014, after Mother and Father continued to
    contact members of the school community about the dangers of
    wireless internet, Mother was removed from her role in the Fay
    School's    Parents    Association.           According       to     the   Parents'
    Association,   Mother   was     removed   because       she    had    organized   a
    discussion on Wi-Fi safety with the Parents Independent School
    Network ("PIN") and had "strongly le[d] [PIN] to believe" that Fay
    - 7 -
    and the Parents Association "were aware and in support of this
    event," even though they were not.               The school also sent a letter
    to Mother and Father setting forth the "terms upon which [the
    family] [could] remain members of the Fay community."                  The letter
    stated in part:
    You have the opportunity and privilege, not the
    right, to send your child to Fay School.          As
    parents, you do have the right to determine for
    yourself whether the School's environment is
    appropriate for your children.         However, as
    previously indicated, we will not engage in further
    dialogue with you concerning Wi-Fi safety, and we
    will not allow you to continue to disrupt our school
    community.
    On    November    14,   2014,    Mother   and   Father    formally
    asserted, through counsel, that G suffered from EHS and requested
    that the school accommodate G by (1) providing an immediate meeting
    with the school's nurse; (2) educating all staff on the dangers of
    EMF exposure; (3) identifying and marking all EMF sources on
    campus; (4) allowing G to access the school curriculum through an
    ethernet cord; (5) engaging an independent third party to quantify
    the EMF exposure at the school and share findings with parents;
    (6) reducing the EMF emissions at school to "levels below those
    known      in        scientific     literature      to    create   biologically
    disregulating effects;" (7) "mandat[ing] that personal devices be
    turned off;" and (8) not "ostraciz[ing] or isolat[ing] children in
    any way while developing or instituting these accommodations."                   On
    December    8,       the   school   responded,    explaining    that     it   needed
    - 8 -
    additional medical documentation "to fully evaluate [the family's]
    requests."      The letter stated that "[t]he documentation [the
    family] [had] provided [was] insufficient [because] (1) it [did]
    not specify the existence of a disability or explain the need for
    any reasonable accommodation; and (2) the information d[id] not
    specify any functional limitations due to any disability."
    On February 3, 2015, Dr. Hubbuch examined G.   Although
    Dr. Hubbuch did not diagnose G with EHS, she noted that "if
    something in school was [the] cause [of G's symptoms], [she would]
    expect it to persist [the] entire day at school and it does not."
    On February 25, Mother advised Dr. Hubbuch that G's symptoms had
    worsened.     She did not tell Dr. Hubbuch that, about two weeks
    earlier, G had hit his head against a tree while sledding and had
    not been wearing a helmet at the time of that accident.     Then, on
    March 31, Dr. Hubbuch diagnosed G with EHS and recommended that he
    be accommodated in an environment with reduced exposure to EMFs.
    On April 27, 2015, Mother and Father requested, through
    counsel, that Fay allow them to "take a walk-through tour of G's
    day at school" to "learn how much exposure there is to Wi-Fi and
    EMF in each room in which G spends time."       The school refused.
    Subsequently, Fay and the family agreed that G would submit to
    "independent medical evaluation[s]" by two medical specialists.
    After the medical opinions were received, if they showed that "EHS
    is implicated," the school said that it would allow the parents to
    - 9 -
    do    a    "walk-through"       and    would   make      reasonable       attempts    to
    accommodate G.
    On June 30, 2015, an independent medical specialist
    examined G.     At the parents' request, the specialist's examination
    did not include an interview of G separate from his parents.                        After
    the       examination,     the        specialist    noted        G's     symptoms     --
    "[h]eadaches, neuralgia [nerve pain,] . . . [c]hest 'pressure' by
    parental report[,] . . . [t]innitus [ringing in the ears] by
    parental report[,] . . . [s]chool performance difficulty" -- but
    concluded,      "[t]here    is    [a]     lack     of    credible,       rigorous    and
    controlled, validated scientific data to support any relationship
    between      electromagnetic          radiation    and     G's     myriad     reported
    symptoms."      The specialist declined to diagnose G with EHS.
    On August 3, 2015, Mother and Father demanded, through
    counsel, that Fay allow them to conduct a "walk-through" of the
    school "that week."          Then, on August 12, the family filed the
    original      complaint    in    this    action    against       Fay.      The   school
    thereafter agreed to allow the family to conduct a "walk-through"
    if G completed the second independent medical exam, as earlier
    agreed upon.       On September 10, G was examined by two pediatric
    neurologists.      Neither diagnosed G with EHS.
    Between August and October 2015, the family conducted a
    series of walk-through visits at the Fay School.                       Following these
    visits, Fay agreed to install an ethernet port in each of G's
    - 10 -
    classrooms so that he could connect his laptop to the internet
    without using a wireless connection and to seat him at least six
    feet away from other laptop users.       Despite these changes, G's
    symptoms escalated.    In December 2015, he took a medical leave of
    absence.     During his leave from the school, G experienced no
    symptoms.
    When G returned to the Fay School, at the end of his
    medical leave, Mother and Father demanded that the school either
    remove all wireless internet from G's classrooms or create a
    separate, Wi-Fi-free classroom for G and his classmates.        Fay
    refused.    In January 2016, Mother and Father withdrew G from the
    Fay School in the middle of his seventh-grade year, and, in
    February, filed an amended complaint.
    Since the amended complaint was filed, G has completed
    his seventh-, eighth-, and ninth-grade years at private schools
    that operate without Wi-Fi.
    C. Procedural History
    The family filed the operative complaint on February 11,
    2016, alleging claims of disability discrimination against the Fay
    School under Titles III and V of the Americans with Disabilities
    Act    ("ADA"),    which,     respectively,   prohibit   disability
    discrimination in places of public accommodation, see 
    42 U.S.C. § 12182
     ("Title III"), and retaliation for conduct protected under
    certain provisions of the ADA, including Title III, see 42 U.S.C.
    - 11 -
    §§ 12182(a), 12203(a) ("Title V").     The family also alleged common
    law   claims   of   breach   of   contract,   misrepresentation,    and
    negligence against the Fay School and Gustavson, seeking damages
    and injunctive relief.
    Fay moved in limine to exclude the reports, opinions,
    and testimony of five of the family's expert witnesses, including
    Dr. Hubbuch.   See G v. Fay Sch., Inc. by & through its Bd. of Trs.,
    
    282 F. Supp. 3d 381
    , 389 (D. Mass. 2017).       The family sought to
    introduce the evidence of Dr. Hubbuch to establish the existence
    of EHS and to establish G's particular diagnosis. After conducting
    nine days of Daubert hearings, see Daubert v. Merrell Dow Pharm.,
    Inc., 
    509 U.S. 579
    , 592–93 (1993),4 the district court granted
    Fay's motion in part, and excluded Dr. Hubbuch's testimony.        In so
    doing, the court explained that the doctor had failed to identify
    "a scientifically reliable basis linking the constellation of
    symptoms reported by G with EHS in order to 'rule in' that
    particular diagnosis" and had "failed to document or testify to
    4"[I]t is the responsibility of the trial judge to ensure
    that an expert is sufficiently qualified to provide expert
    testimony that is relevant to the task at hand and to ensure that
    the testimony rests on a reliable basis." Beaudette v. Louisville
    Ladder, Inc., 
    462 F.3d 22
    , 25 (1st Cir. 2006).       At a Daubert
    hearing, a judge evaluates the admissibility of expert testimony
    under the factors articulated by the Supreme Court in the Daubert
    decision: (1) whether an expert's theory or technique can and has
    been tested; (2) whether it has been subjected to peer review; (3)
    its error rate; and (4) its acceptance within the relevant
    discipline. See 
    509 U.S. at
    593–94.
    - 12 -
    her efforts to identify and exclude other environmental factors at
    the [Fay] School that might cause or contribute to G's symptoms."
    G, 282 F. Supp. 3d at 391; see Fed. R. Evid. 702(d) (requiring
    that a qualified expert witness's testimony be based on reliable
    principles and methods properly applied to the facts of the case).
    Fay then moved for summary judgment. The district court,
    noting that a Title V retaliation claim "does not depend on the
    success    of   [a    plaintiff's]     disability     claim,"      denied   summary
    judgment as to that claim, finding that the family had stated a
    prima facie case of retaliation. G, 282 F. Supp. 3d at 397 (quoting
    Jones v. Walgreen Co., 
    679 F.3d 9
    , 20 (1st Cir. 2012)). It granted
    the motion as to the family's other claims, concluding that (1)
    the family had failed to create a triable issue of fact as to G's
    disability,      as     required       for   the      Title     III    disability
    discrimination claim; (2) the handbook terms that form the basis
    of   the   family's     breach    of   contract    claim     are   insufficiently
    definite to create a valid contract; (3) the record does not
    support a finding that Fay made a knowing misrepresentation to the
    family,    as    required        for   the   family     to    prevail       on   its
    misrepresentation claim; and (4) the school fulfilled its ordinary
    duty of care to G by following federally established Wi-Fi safety
    - 13 -
    limits, negating any possible claim of negligence.             
    Id.
     at 396-
    97, 400-01.5
    The family moved for reconsideration of the court's
    order as to their misrepresentation and contract claims, and the
    school   moved   for   judgment   on   the   pleadings   on   the   family's
    retaliation claim.      The school argued that the retaliation claim
    became moot when G completed his ninth-grade year at another
    private school.    The district court denied the family's motion for
    reconsideration, finding the family had failed to show "a manifest
    error of law."    It granted the school's motion for judgment on the
    pleadings because (1) it determined that damages are not an
    available remedy for a Title V retaliation claim premised upon
    opposition to violations of Title III, and (2) the passage of time
    had rendered the family's claim for equitable relief moot.               The
    family had sought an order prohibiting the school from retaliating
    against G, but G had successfully completed the ninth grade (the
    highest grade that the school offers) at another private school
    5 The district court separately concluded that it must enter
    judgment against the family on the claims against Gustavson in his
    individual capacity.    G, 282 F. Supp. 3d at 401.       It found
    insufficient evidence that Gustavson benefited in any way from his
    participation in the allegedly tortious conduct of the school, as
    required to "pierce the corporate veil."     Id. (citing Jones v.
    Experian Info. Sols., Inc., 
    141 F. Supp. 3d 159
    , 162 (D. Mass.
    2015)).    The family does not address Gustavson's individual
    liability in its brief.     The claims against Gustavson in his
    individual capacity are therefore waived.       See Rodríguez v.
    Municipality of San Juan, 
    659 F.3d 168
    , 175 (1st Cir. 2011).
    - 14 -
    and there was "no reasonable anticipation that G [would] again be
    a student at the Fay School."
    On appeal, the G family argues that judgment for the
    school on the Title V claim should be vacated.                      The family
    maintains that damages are an available remedy, and argues that,
    in any event, the claim is not moot because the family has a live
    equitable claim for nominal damages.            The family also argues that
    summary     judgment   for   Fay   on     the    breach    of     contract   and
    misrepresentation claims should be vacated.               Asserting that the
    district court erroneously concluded that select terms of the
    handbook were not a valid contract, the family argues that there
    are triable issues of fact as to these claims.                  The family does
    not press for reversal of the district court's summary judgment
    for Fay on the negligence claim.          Likewise, although the family's
    appeal initially sought review of the district court's judgment
    for the Fay School on the Title III claim, the family has since
    withdrawn its appeal as to that claim, conceding the claim's
    mootness.    The Title III claim, which was purely equitable, became
    moot when G completed his ninth-grade year, the last year offered
    by the Fay School.
    II.
    We address first the family's appeal of the judgment for
    the Fay School on the Title V retaliation claim.                   Title V, 
    42 U.S.C. § 12203
    (a), prohibits retaliation against an individual who
    - 15 -
    has opposed a practice made unlawful under Title III. The question
    at issue is what remedies are available to a plaintiff who alleges
    under Title V that he was retaliated against after opposing a
    practice made unlawful under Title III.                Our review of this
    question of statutory interpretation is de novo.
    A. Statutory Background
    The ADA is a comprehensive disability rights statute;
    its   subchapters,      known    as    "titles,"    protect   persons      with
    disabilities in a variety of settings.              See 
    42 U.S.C. § 12101
    .
    Title I protects "qualified individual[s] with [] disabilit[ies]"
    from discrimination in employment. 
    Id.
     § 12112.            As noted earlier,
    Title III prohibits disability discrimination in any place of
    public accommodation.        See id. § 12182(a).6     In contrast to Title
    I, which protects only "qualified individuals," id. § 12112(a);
    see   id.   §   12111(8)    (defining    "qualified    individual"    as   "an
    individual who, with or without reasonable accommodation, can
    perform the essential functions of the employment position that
    such individual holds or desires"), Title III applies to any
    individual with a disability, id. § 12182(a).              Moreover, "public
    accommodation"     is      expansively    defined    and   includes     twelve
    6 Titles II and IV of the ADA prohibit disability
    discrimination by public entities and in telecommunications,
    respectively. See 
    42 U.S.C. § 12132
    ; 
    47 U.S.C. § 225
    .
    - 16 -
    categories of places, ranging from "service establishment[s],"
    such as a "dry-cleaner" or "bank," to "place[s] of public display
    or collection," such as a "museum [or] library."             
    Id.
     § 12181(7).
    Of particular relevance to this case, the term includes "place[s]
    of   education,"    such    as    private     secondary      schools.      Id.
    § 12181(7)(j).
    Although Title III is expansive in its application, the
    remedies available under the title are narrow. Section 12188(a)(1)
    provides the remedial scheme for that title by incorporating the
    remedies available under Title II of the Civil Rights Act, see 
    42 U.S.C. § 12188
    (a)(1),   which    allows    a   "person    aggrieved"   to
    institute "a civil action for preventive relief, including an
    application for a permanent or temporary injunction, restraining
    order, or other order," 42 U.S.C. § 2000a–3(a).               We have stated
    that, "[b]y the plain terms of that provision, . . . damages for
    past harms are not available."       Goodwin v. C.N.J., Inc., 
    436 F.3d 44
    , 51 (1st Cir. 2006).          The only relief that is available is
    "preventive" injunctive relief.          See 
    id.
    By contrast to Titles I or III, Title V does not protect
    disabled persons in a particular setting; instead, it includes an
    anti-retaliation     provision,     
    42 U.S.C. § 12203
    (a)-(b),7   that
    7 Title V also includes technical provisions, such as a rule
    of construction, see 
    42 U.S.C. § 12201
    , and a rule of severability,
    see 
    id.
     § 12213.
    - 17 -
    protects individuals who exercise their rights under Titles I, II,
    or III from retaliation.   A Title V claim of retaliation thus must
    allege conduct protected under one of those earlier titles, and a
    retaliatory response to that protected conduct.         See Oliveras-
    Sifre v. P.R. Dep't of Health, 
    214 F.3d 23
    , 26 (1st Cir. 2000).
    Section 12203(c) specifies the remedies available under
    Title V by reference to Titles I, II, and III.   It states:
    The remedies and procedures available under
    sections 12117, 12133, and 12188 of this title
    shall be available to aggrieved persons for
    violations of subsections (a) and (b) of this
    section, with respect to subchapter I, subchapter
    II   and   subchapter   III  of   this   chapter,
    Respectively.
    
    42 U.S.C. § 12203
    (c) (emphasis added).   Sections 12117, 12133, and
    12188, in turn, provide the separate remedial schemes for Titles
    I, II, and III.   See 
    id.
     § 12117 (providing the remedial scheme
    for Title I, which concerns disability discrimination in the
    workplace); id. § 12133 (providing the remedial scheme for Title
    II, which concerns disability discrimination in public services);
    id. § 12188 (providing the remedial scheme for Title III, which
    concerns   disability   discrimination    in   places     of   public
    accommodation).
    At issue is the meaning of that remedial scheme.       The
    family argues that any remedy or procedure available under sections
    - 18 -
    12117, 12133, or 12188 is available for the retaliation claim.8
    Section 12117, Title I's enforcement provision, allows damages
    claims.    See 
    42 U.S.C. §§ 12117
    (a), 1981(a)(2).                Conversely, the
    school argues that, because the family's Title V claim is premised
    upon the family's exercise of rights under Title III, only the
    remedy    set   forth   in     section     12188   (Title   III's    enforcement
    provision, which provides only for injunctive relief) applies.
    B.   Analysis
    "Where,     as    here,   an   issue   turns    on   a   question   of
    statutory construction, 'the beginning point must be the language
    of the statute.'"            Goodwin, 
    436 F.3d at 50
     (quoting Riva v.
    Massachusetts, 
    61 F.3d 1003
    , 1007 (1st Cir. 1995)).                   "We assume
    that the words Congress chose, if not specially defined, carry
    their plain and ordinary meaning."             In re Hill, 
    562 F.3d 29
    , 32
    (1st Cir. 2009). If that meaning produces a plausible, unambiguous
    result, our inquiry is ordinarily at an end.               See United States v.
    Gordon, 
    875 F.3d 26
    , 33 (1st Cir. 2017).
    Looking to the plain language of § 12203(c), we find
    that the remedies available to the family are those set forth in
    § 12188 (the Title III remedial provision), and do not include
    8The Fay School argues that the family did not request
    damages, nominal or otherwise, in connection with the retaliation
    claim before the district court. We assume arguendo, and favorably
    to the family, that it adequately preserved the issue of damages
    and nominal damages for the retaliation claim.
    - 19 -
    those provided for in § 12117 (the Title I remedial provision), or
    § 12133 (the Title II remedial provision).                             We might conclude
    otherwise if § 12203(c) ended: "The remedies . . . under sections
    12117, 12133, and 12188 . . . shall be available to aggrieved
    persons for violations of subsections (a) and (b) of this section."
    Instead,    the   provision    continues,          "    .     .    .    with    respect     to
    subchapter I, subchapter II and subchapter III of this chapter,
    respectively."       
    42 U.S.C. § 12203
    (c)            (emphasis         added).      We
    interpret     "respectively"      in    §     12203(c)            as    it     is    commonly
    understood.       See United States v. Cortés-Cabán, 
    691 F.3d 1
    , 17
    (1st Cir. 2012). The commonly understood meaning of "respectively"
    is "in precisely the order given."                     Respectively, Random House
    Webster's     Unabridged      Dictionary        (2d          ed.       1997);       see    also
    respectively,         Macmillan             Dictionary                 (online            ed.),
    https://www.macmillandictionary.com/us/dictionary/american/respec
    tively ("used for saying that something happens separately to each
    of the people or things mentioned in the order in which they were
    mentioned").      When "respectively" is used to describe "two or more
    items" it ordinarily indicates that "each [thing] relat[es] to
    something    previously    mentioned,         in       the    same       order      as    first
    mentioned."       respectively, Cambridge English Dictionary (2019),
    - 20 -
    https://dictionary.cambridge.org/us/dictionary/english/respective
    ly.
    Applying   this    common   meaning,   the   "respectively"
    language in § 12203(c) indicates that the remedies in §§ 12117,
    12133, and 12188 apply separately and in the order stated "with
    respect to [Title] I, [Title] II and [Title] III of this chapter."
    
    42 U.S.C. § 12203
    (c).       Given this reading, a different set of
    remedies is available under Title V for retaliation depending upon
    the discriminatory practice opposed -- the remedies specified in
    § 12117 (Title I's enforcement provision) apply when the basis is
    Title I, the remedies in § 12133 (Title II's enforcement provision)
    apply when the basis is Title II, and the remedies in § 12188
    (Title III's enforcement provision) apply when the basis is Title
    III.
    Because here the underlying practice that was opposed is
    disability discrimination in a place of public accommodation,
    which is prohibited by Title III, see 
    42 U.S.C. § 12182
    (a), we
    look to Title III's enforcement provision, § 12188, to determine
    which remedies are available for the family's retaliation claim.
    See 
    42 U.S.C. § 12188
    (a)(1).    As noted, those remedies are "[t]he
    remedies and procedures set forth in section 2000a-3(a)," the
    remedies provision of Title II of the Civil Rights Act, which does
    - 21 -
    not provide for compensatory damages.       Id.; see 42 U.S.C. § 2000a-
    3(a).
    To adopt the family's interpretation that all of the
    remedies in Titles I, II, and III are available to enforce a
    retaliation claim -- including damages, regardless of the basis of
    the   retaliation,   would   render   the   "respectively"   language   in
    § 12203(c) superfluous.      Such an interpretation is at odds with
    the basic interpretive canon that a statute ought to be construed
    so that "effect [is given], if possible, to every clause and word
    of a statute" so that "no clause, sentence, or word [is made]
    superfluous, void, or insignificant."        Duncan v. Walker, 
    533 U.S. 167
    , 174 (2001) (internal quotation marks omitted).
    We also reject the family's argument that interpreting
    § 12203(c) to exclude compensatory damages as an available remedy
    for the Title V claim "would be contrary to legislative intent and
    the scheme of the ADA."9     To the contrary, Congress chose to allow
    a plaintiff to recover only injunctive relief for a discrimination
    9
    The family cites several decisions of other circuit courts
    to support its interpretation of Title V's remedies provision.
    Those cases, however, concern the availability of damages for a
    retaliation claim premised upon conduct protected under Title
    I -- not Title III. See, e.g., Salitros v. Chrysler Corp., 
    306 F.3d 562
    , 569-70 (8th Cir. 2002) (reasoning that there was
    sufficient evidence that the plaintiff engaged in protected
    activity and was retaliated against in the employment context such
    that a jury award of damages was proper).
    - 22 -
    action brought under Title III.   Goodwin, 
    436 F.3d at
    49–51; see
    also Ruth Colker, ADA Title III: A Fragile Compromise, 
    21 Berkeley J. Emp. & Lab. L. 377
    , 377–78 (2000) (explaining that "the broad
    coverage of ADA Title III came at a price . . . .     In return for
    a broad list of covered entities, civil rights advocates agreed to
    a limited set of remedies").      Interpreting Title V's remedies
    provision as providing only injunctive relief for a Title V claim
    premised upon opposition to violations of Title III is thus
    entirely consistent with the scheme of the ADA.
    Finally, the family's claim for nominal damages under
    Title V fares no better.    The applicable enforcement provision,
    § 12188, allows only forward-looking, injunctive relief.    Goodwin,
    
    436 F.3d at 51
     (concluding restitution is not an available remedy
    under Title III because it is a "retrospective remedy").     Nominal
    damages recognize a past wrong by providing plaintiffs "the moral
    satisfaction of knowing that a federal court concluded that [their]
    rights ha[ve] been violated in some unspecified way."      Farrar v.
    Hobby, 
    506 U.S. 103
    , 114 (1992). They do not "fit into the taxonomy
    of 'preventive relief,' which is the only type of relief authorized
    by section 12188(a)(1)."   Goodwin, 
    436 F.3d at 51
    .
    Accordingly, judgment for the school on the family's
    Title V claim was properly granted.    G's completion of the ninth
    - 23 -
    grade has mooted the claim for preventive injunctive relief, the
    only relief available to the family under that title.
    III.
    We now turn to the family's appeal from summary judgment
    on   the   breach   of     contract   and    misrepresentation    claims.
    Massachusetts substantive law governs these claims.          See Cloud v.
    Trs. of Bos. Univ., 
    720 F.2d 721
    , 724 (1st Cir. 1983); see also
    Erie R.R. Co. v. Tompkins, 
    304 U.S. 64
    , 78 (1938).
    We   review      a   grant       of   summary    judgment   de
    novo.   Rivera-Rivera v. Medina & Medina, Inc., 
    898 F.3d 77
    , 87
    (1st Cir. 2018).         "We do this while 'drawing all reasonable
    inferences in favor of the non-moving party.'"             Doe v. Trs. of
    Bos. Coll., 
    892 F.3d 67
    , 79 (1st Cir. 2018) (quoting Roman Catholic
    Bishop of Springfield v. City of Springfield, 
    724 F.3d 78
    , 89 (1st
    Cir. 2013)).    Summary judgment is proper only when "there is no
    genuine dispute as to any material fact and the movant is entitled
    to judgment as a matter of law."        Fed. R. Civ. P. 56(a).
    A. Breach of Contract
    The breach of contract claim is based on certain terms
    in the school's 2014/2015 handbook, which the family says formed
    a valid and binding contract between the school and G.         To prevail
    on a breach of contract claim, a plaintiff must first show "that
    the parties reached a valid and binding agreement," such that a
    contract is formed.       Coll v. PB Diagnostic Sys., Inc., 50 F.3d
    - 24 -
    1115, 1122 (1st Cir. 1995).          Such an agreement may be memorialized
    in a student handbook.        See Mangla v. Brown Univ., 
    135 F.3d 80
    , 83
    (1st Cir. 1998); Driscoll v. Bd. of Trs. of Milton Acad., 
    873 N.E.2d 1177
    , 1185 (Mass. App. Ct. 2007); see also Cloud, 
    720 F.2d at 724
     (concerning contract claims based upon a university handbook
    under Massachusetts law).        To determine whether select terms of a
    student   handbook      are   contractually     enforceable,     Massachusetts
    courts employ "the standard of 'reasonable expectation,'" that is,
    "what meaning the party making the manifestation . . . should
    reasonably expect the other party to give [the terms]."               Driscoll,
    873 N.E.2d at 1185 (alteration in original) (quoting Schaer v.
    Brandeis Univ., 
    735 N.E.2d 373
    , 378 (Mass. 2000)).                    Vague and
    generalized representations are not contractually enforceable.
    See Santoni v. Fed. Deposit Ins. Corp., 
    677 F.2d 174
    , 179 (1st
    Cir. 1982); Blair v. Cifrino, 
    247 N.E.2d 373
    , 376 (Mass. 1969).
    On appeal, the family argues that certain terms of the
    handbook constitute a sufficiently definite and certain agreement
    between the family and the school to be contractually enforceable.
    The   family   points    to   five    pages    of   the   2014/2015   handbook,
    asserting that certain statements, "when read together," form a
    contract between the family and the school.               These pages contain,
    among other things, a general statement of the Fay School's "core
    values" (e.g., "Honesty, respect, responsibility, empathy, and
    kindness inform our conduct," "Mutual respect and civility are a
    - 25 -
    central aspect of healthy communities," and "All members of the
    Fay community are committed to making a positive difference in the
    world") and aspirational diversity statements (e.g., "We expect
    all members of the community to respect the rights of others and
    to behave appropriately at all times" and "Fay seeks to serve as
    a   resource    for   understanding").         Without    diminishing      the
    importance     of   these   words,    they    are   exactly   the   sort   of
    generalized,    aspirational    statements      that   are    insufficiently
    definite to form a contract.          See Shin v. Mass. Inst. of Tech.,
    No. 020403, 
    2005 WL 1869101
    , at *7 (Mass. Super. Ct. June 27, 2005)
    (distinguishing well-defined procedures and policies, which can
    form contractual promises, from "generalized representations,"
    which cannot).
    Although acknowledging that the handbook includes some
    "aspirational statements" too indefinite to form a contractual
    promise, the family argues that select portions of the handbook
    are "sufficiently specific for reliance and thus for enforcement
    as contract promises."       Specifically, the family argues that the
    statements that the Fay School would "help," "work with," and
    "respect" students "in physical need" are sufficiently definite
    statements to form a contract. Those specific statements, however,
    do not appear in the handbook pages cited by the family.              See In
    re New Seabury Co. Ltd. P'Ship, 
    450 F.3d 24
    , 35 (1st. Cir. 2006)
    (explaining that "[c]ourts will not read language into a contract
    - 26 -
    where it does not appear").10       If the handbook did contain such
    language, a vague promise to "help" or "work with" students "in
    need" is not a "sufficiently definite promise to justify reasonable
    reliance."    Santoni, 
    677 F.2d at 179
    .    In short, the family fails
    to identify terms in the handbook that are sufficiently definite
    and certain to form a binding contract.        This understanding is
    reinforced by the enrollment contract that G's parents signed,
    which specifically states that the handbook "set forth general
    expectations regarding the Students' enrollment at the School,"
    but "does not constitute a contract between [them] and the School."
    Summary judgment on the contract claim was therefore properly
    granted.
    10   The family's brief states:
    [The family] relied upon . . . the assurance that Fay would
    help when students are "in physical need," "work with," and
    "respect" any such student. Certainly, when read together,
    these were specific enough to create [reasonable reliance].
    The family cites pages of the handbook for support. Those pages
    include scattered references to "respect." ("[R]espect . . .
    inform[s] our conduct."; "Mutual respect and civility are central
    aspects of healthy communities."; "[W]e . . . [f]oster close
    relationships based on dignity and respect."). Additionally, the
    pages contain the statement that "Fay [] students . . . [s]eek
    help when they are in . . . physical need." These statements are
    not equivalent to the specific promises alleged by the family --
    that the school will work with or help students in physical need.
    - 27 -
    B. Misrepresentation
    To prevail on the misrepresentation claim, the family
    must show that Fay made a false statement of material fact with
    knowledge of its falsity, which the family members reasonably
    relied on to their detriment.     See Eureka Broadband Corp. v.
    Wentworth Leasing Corp., 
    400 F.3d 62
    , 68 (1st Cir. 2005) (citing
    Russell v. Cooley Dickinson Hosp., Inc., 
    772 N.E.2d 1054
     (Mass.
    2002)); see also Cummings v. HPG Int'l, Inc., 
    244 F.3d 16
    , 23 (1st
    Cir. 2001) ("The issue is whether, at the time [the defendant]
    made the statements, [the defendant] knew that the statements were
    false.").11   The family bases the misrepresentation claim on the
    same 2014/2015 handbook language upon which it bases the breach of
    contract claim.   See Br. for Family at 41 (citing the language
    "quoted above" as the basis for the misrepresentation claim).   We
    agree with the district court that the family has failed to raise
    a triable issue of fact as to whether Fay knowingly made false
    statements in its handbook.
    11 The district court treated the family's misrepresentation
    claim as a claim of willful or reckless misrepresentation, which
    requires a knowing scienter. See O'Connor v. Merrimack Mut. Fire
    Ins. Co., 
    897 N.E.2d 593
    , 600 (Mass. App. Ct. 2008). By contrast,
    a claim of negligent misrepresentation requires only a showing
    that a statement was made with a failure to exercise "reasonable
    care." 
    Id.
     (quoting Nota Constr. Corp. v. Keyes Assocs., Inc.,
    
    694 N.E.2d 401
    , 405 (Mass. App. Ct. 1998)). On appeal, the family
    does not argue that its claim should be treated as a claim of
    negligent misrepresentation, and it agrees that the necessary
    scienter for the claim is "knowledge of falsity."
    - 28 -
    The     2014/2015        handbook    states,         "[R]espect,
    responsibility, empathy, and kindness inform our conduct."12             The
    family argues that the contrast between this language of "respect"
    and "kindness" and the "mocking response" of school staff members,
    see supra Section I ("Blahahahahahaha"), is so egregious that it
    is evidence that the school knew that its handbook statements were
    false when the handbook was issued.
    In context, the stray email comments, although perhaps
    dismissive or derisive, do not raise a triable issue of fact as to
    Fay's knowledge of falsity of its handbook representations.              To
    the contrary, the school demonstrated receptiveness to Mother's
    concerns by examining Wi-Fi levels, confirming their safety, and,
    even    without   receiving   full    documentation   of   G's   disability,
    altering its system of instruction and classroom orientation to
    accommodate G.
    The family also argues that the handbook's "disclaimer"
    of contract liability, see supra Section I, is a sufficient basis
    12
    We have doubts that these sorts of aspirational statements
    could support a misrepresentation claim. See Cummings, 
    244 F.3d at 21
     ("There is an important threshold determination for any
    misrepresentation claim . . . .    [O]nly statements of fact are
    actionable."); McEneaney v. Chestnut Hill Realty Corp., 
    650 N.E.2d 93
    , 96 (Mass. App. Ct. 1995) (statements concerning "matters of
    judgment" or "value" are not actionable for misrepresentation)
    (quoting Restatement (Second) of Torts § 538A (1977)). However,
    neither party argues about the nature of the language, and we
    therefore do not consider that question.
    - 29 -
    for a reasonable factfinder to conclude that Fay knew that the
    statements in its handbook were false when the handbook was issued.
    The family points to an article, written by the Fay School's lawyer
    in 2013, recommending that schools include such a disclaimer in
    their student handbooks because "carefully crafted disclaimer
    language may help your school avoid a claim that the handbook
    constitutes a contract between the school and its students."               The
    family argues that this article is evidence that the school
    included a disclaimer in its student handbook because it knew that
    the statements in the handbook were false when the handbook was
    issued.     But the family offers no evidence that anyone at the
    school    ever    saw   or   knew   about   that   article.    Moreover,   the
    document,    of    questionable     relevance,     is   unauthenticated,   and
    therefore inadmissible at the summary judgment stage.            See Carmona
    v. Toledo, 
    215 F.3d 124
    , 131 (1st Cir. 2000) ("Documents supporting
    or opposing summary judgment must be properly authenticated.").
    The family offers no further evidence of the school's motivations
    for including a legal disclaimer in its handbook.                 The family
    cannot fend off summary judgment with "conclusory allegations
    [and] unsupported speculation."             Rogan v. City of Bos., 
    267 F.3d 24
    , 27 (1st Cir. 2001).13
    13 The G family also appeals from the district court's
    exclusion of Dr. Hubbuch's testimony. See G, 282 F. Supp. 3d at
    391.    Although the family concedes the mootness of the
    accommodation claim, it argues that the testimony is not moot
    - 30 -
    IV.
    For   the   foregoing    reasons,   we   affirm   the   district
    court's entry of judgment for Fay.
    So ordered.
    because the testimony is relevant to the other claims. However,
    even if there was some relevance to that testimony before this
    appeal, the testimony is no longer relevant in light of this
    decision, affirming the entry of judgment on the family's remaining
    claims for reasons wholly unrelated to causation.
    - 31 -