Blanca Telephone Company v. FCC ( 2021 )


Menu:
  •                                                                      FILED
    United States Court of Appeals
    Tenth Circuit
    PUBLISH                     March 15, 2021
    Christopher M. Wolpert
    UNITED STATES COURT OF APPEALS                Clerk of Court
    TENTH CIRCUIT
    BLANCA TELEPHONE COMPANY,
    Petitioner,
    v.                                       Nos. 20-9510 and 20-9524
    FEDERAL COMMUNICATIONS
    COMMISSION; UNITED STATES
    OF AMERICA,
    Respondents.
    PETITION FOR REVIEW FROM
    THE FEDERAL COMMUNICATIONS COMMISSION
    (NOS. FCC 17-162 and FCC 20-28)
    Timothy E. Welch, Hill and Welch, Silver Springs, Maryland, for Petitioner.
    Scott Noveck, Counsel (Thomas M. Johnson, Jr., General Counsel, Ashley S.
    Boizelle, Deputy General Counsel, Richard K. Welch, Deputy Associate General
    Counsel, Federal Communications Commission, and Makan Delrahim, Assistant
    Attorney General, Michael F. Murray, Deputy Assistant Attorney General, and
    Robert B. Nicholson and Adam D. Chandler, Attorneys, United States Department
    of Justice, with him on the brief), Federal Communications Commission,
    Washington, D.C., for Respondents.
    Before TYMKOVICH, Chief Judge, BRISCOE, and BACHARACH, Circuit
    Judges.
    TYMKOVICH, Chief Judge.
    Blanca Telephone Company is a rural telecommunications carrier based in
    Alamosa, Colorado. Its business ensures its customers have access to a basic
    level of telephone services in rural Colorado. To make this business profitable,
    Blanca must rely in part upon subsidies from the Universal Service Fund (USF), a
    source of financial support governed by federal law and funded through fees on
    telephone customers. And in order to receive subsidies from the USF, Blanca
    must abide by a complex set of rules governing telecommunications carriers.
    The Federal Communications Commission 1 administers and enforces the
    rules governing distribution of USF support. Through an investigation begun in
    2008 by the FCC’s Office of Inspector General into Blanca’s accounting
    practices, the FCC identified overpayments Blanca had received from the USF
    between 2005 and 2010. According to the FCC, Blanca improperly claimed
    roughly $6.75 million in USF support during this period for expenses related to
    providing mobile cellular services both within and outside Blanca’s designated
    service area. As we describe in more detail below, Blanca was entitled only to
    support for “plain old telephone service,” namely land lines, and not for mobile
    telephone services. Following the investigation, the FCC issued a demand letter
    1
    We also refer to the FCC as the “agency” throughout the opinion.
    -2-
    to Blanca seeking repayment. The agency eventually used administrative offsets
    of payments owed to Blanca for new subsidies to begin collection of the debt.
    Blanca objected to the FCC’s demand letter and sought agency review of
    the debt collection determination. During agency proceedings, the FCC
    considered and rejected Blanca’s objections. Now, in its petition for review
    before this court, Blanca challenges the FCC’s demand letter and subsequent
    orders on a number of grounds. Blanca claims the FCC’s decision should be set
    aside for three reasons: (1) it was barred by the relevant statute of limitations,
    (2) it violated due process, and (3) it was arbitrary and capricious.
    On review of the agency’s record, we AFFIRM the FCC’s decision. We
    conclude the FCC’s debt collection was not barred by any statute of limitations,
    Blanca was apprised of the relevant law and afforded adequate opportunity to
    respond to the FCC’s decision, and the FCC was not arbitrary and capricious in its
    justifications for the debt collection.
    I. Background
    A. Factual Background
    1. The Regime Governing Blanca
    In this appeal we must decide whether Blanca, a local exchange carrier
    (LEC) under federal law, could receive USF support for costs associated with
    -3-
    providing mobile telephone services. 2 In order to proceed, we first describe the
    laws governing Blanca as of 2005.
    Blanca and other telecommunications carriers are governed by a vast
    regulatory scheme. As telecommunications technology has become more
    advanced and complex, the laws and regulations governing such technology have
    tried to keep pace. And as the country’s population has shifted geographically,
    with many trading rural for urban living, the laws and regulations have tried to
    account for these demographic changes as well.
    Throughout the latter-half of the twentieth century, it became less
    economically feasible for traditional phone companies to provide services to rural
    customers. Faced with rugged terrain across open expanses, telecommunications
    carriers were wary to invest in and maintain expensive infrastructure. And given
    the sparse populations of many of these areas, the limited economies of scale also
    weighed against such investments.
    The Telecommunications Act of 1996 was passed to address this shortage
    of quality telecommunications services in rural parts of the country. 
    47 U.S.C. § 254
    (b)(3) (“Consumers in all regions of the Nation, including low-income
    consumers and those in rural, insular, and high cost areas, should have access to
    2
    Throughout the opinion, we interchangeably use the terms “mobile,”
    “cellular,” and “wireless” to describe this type of service.
    -4-
    telecommunications and information services . . . reasonably comparable to those
    services provided in urban areas and that are available at rates that are reasonably
    comparable to rates charged for similar services in urban areas.”). The Act
    sought to ensure that “universal service” was available to customers, regardless of
    where they lived. 
    Id.
     Under the Act, Congress intended to incentivize carriers to
    serve rural customers by providing subsidies from the USF for services provided
    and infrastructure built in such high-cost areas. See generally WWC Holding Co.,
    Inc. v. Sopkin, 
    488 F.3d 1262
    , 1267 (10th Cir. 2007) (discussing why the USF
    was created).
    The USF is overseen by the FCC and administered by two private
    organizations. It is funded by mandatory contributions from carriers. 
    47 U.S.C. § 254
    (d); 
    47 C.F.R. § 54.706
    (a). The FCC sets the rules for distributing the
    funds. 
    47 U.S.C. § 254
    (k). The Universal Service Administrative Company
    (USAC) is an independent, non-profit corporation that is responsible for
    establishing the procedures for monitoring and distributing funds. See generally
    United States ex rel. Shupe v. Cisco Sys., Inc., 
    759 F.3d 379
    , 381 (5th Cir. 2014)
    (describing the structure and function of USAC). USAC is also responsible for
    auditing carriers and providing reports to the FCC. 
    47 C.F.R. §§ 54.707
    (a), (c).
    The National Exchange Carriers Association (NECA) is a membership
    organization of telecommunications carriers that collects and audits accounting
    -5-
    reports from carriers. See generally Farmers Tel. Co., Inc. v. FCC, 
    184 F.3d 1241
    , 1246–45 (10th Cir. 1998) (describing the structure and function of NECA).
    USAC can obtain any reports submitted to NECA. 
    47 C.F.R. § 54.707
    (b).
    As of 2005, USF funds could be distributed to eligible telecommunications
    carriers (ETCs) for certain types of expenses. See 
    47 U.S.C. § 254
    (e) (2002).
    States were given the authority to designate which carriers qualified as ETCs. 
    47 U.S.C. § 214
    (e)(2) (1997). And states also designated a service area for each
    carrier. 
    Id.
     at § 214(e)(5). 3 The service area was used to determine a carrier’s
    universal service obligations and support. Id.
    Within each service area, a state could designate one eligible carrier as the
    incumbent LEC. 
    47 C.F.R. § 51.5
     (2005); see also 
    47 U.S.C. § 153
    (26) (1997)
    (defining LECs as companies “engaged in the provision of telephone exchange
    service or exchange access,” but not “engaged in the provision of commercial
    mobile service . . . except to the extent that the Commission finds that such
    service should be included in the definition of such term”). Other carriers
    designated as ETCs by the state, but allowed to operate in an incumbent’s service
    area, were considered competitive ETCs. 
    Id.
     at § 54.5 (2005).
    3
    The area in which a rural carrier operates is also referred to as a “study
    area.” 
    47 U.S.C. § 214
    (e)(5). We use the two terms, service area and study area,
    interchangeably when discussing Blanca.
    -6-
    Congress did not intend for the USF to act as an unrestricted fund for
    eligible carriers to be distributed for any conceivable expense incurred while
    providing telecommunications services. Rather, “[a] carrier that receives such
    support shall use that support only for the provision, maintenance, and upgrading
    of facilities and services for which the support is intended.” 
    47 U.S.C. § 254
    (e)
    (2002). For instance, “[a] telecommunications carrier may not use services that
    are not competitive to subsidize services that are subject to competition.” 
    Id.
     at
    § 254(k); see also 
    47 C.F.R. § 64.901
    (c) (2002) (reiterating the same prohibition
    on cross-subsidization specifically for incumbent LECs). To ensure USF support
    was only used for its intended purposes, the FCC implemented accounting rules
    for the various types of eligible carriers. 
    47 U.S.C. § 254
    (k) (2002) (“The
    Commission . . . and the States . . . shall establish any necessary cost allocation
    rules, accounting safeguards, and guidelines to ensure that services included in
    the definition of universal service bear no more than a reasonable share of the
    joint and common costs of facilities used to provide those services.”).
    The FCC implemented one set of accounting rules for incumbent LECs.
    Under these rules, incumbent carriers had to differentiate between expenses
    related to regulated and unregulated activities in their accounting. See 
    47 C.F.R. § 32.14
     (2002). Regulated accounts would include expenses incurred for
    providing services to which a tariff filing requirement applied. 
    Id.
     at § 32.14(a).
    -7-
    And nonregulated accounts were for “[p]reemptively deregulated activities and
    activities . . . never subject to regulation.” Id. at § 32.23(a) (1999). When an
    expense involved both regulated and nonregulated activities, the carrier still had
    to allocate the costs attributable to each for accounting purposes. Id. at
    § 32.23(c); see also id. at § 64.901(a) (describing method for separating regulated
    from nonregulated costs). The incumbent carrier’s expenses were then reported to
    NECA, detailing what services it provided. Id. at § 36.611 (2001); id. at
    § 69.601(c) (1995) (requiring all incumbent carriers to certify the accuracy of
    their reports to NECA); see also In re Jurisdictional Separations and Referral to
    the Federal-State Joint Bd., 16 FCC Rcd. 11382, 11384–85 (2001) (describing the
    accounting process for incumbent carriers). From the outset, the FCC made clear
    that these “cost allocation rules are designed to prevent cross-subsidization of
    non-regulated activities.” In the Matter of Implementation of the Telecomms. Act
    of 1996: Accounting Safeguards Under the Telecomms. Act of 1996, 11 FCC Rcd.
    17539, 17565 (1996).
    By contrast, competitive ETCs were governed by different accounting rules.
    
    47 C.F.R. § 54.307
    (b) (2005). These carriers could receive identical support to
    the local incumbent for services provided in an incumbent carrier’s service area.
    And this included funding for both fixed and cellular services. 
    Id.
     at § 54.307(a);
    see also In re Federal-State Joint Bd. on Universal Serv., 16 FCC Rcd. 11244,
    -8-
    11314 (2001) (clarifying that competitive eligible telecommunications carriers
    providing mobile services could use a subscriber’s billing address for purposes of
    determining USF support); In the Matter of High-Cost Universal Serv. Support,
    23 FCC Rcd. 8834, 8843–44 (2008) (explaining that the FCC never intended
    identical support to be used to subsidize wireless services, although that was how
    most competitive carriers used it). To receive USF support, competitive carriers
    needed to report to USAC the number of customers they served in an incumbent
    LEC’s service area. 
    47 C.F.R. § 54.307
    (b) (2005). They did not need to allocate
    costs between regulated and nonregulated activities.
    As of 2005, cellular services were considered nonregulated for accounting
    purposes. See In the Matter of Amendment of the Comm’n Rule to Establish
    Competitive Serv. Safeguards for Local Exchange Carrier Provision of Com.
    Mobile Radio Servs., 12 FCC Rcd. 15668, 15691 (1997) (“The cost allocation
    rules, included in parts 32 and 64 of the Commission’s rules, provide a basic
    framework for separating costs between LEC’s regulated activities (such as
    provision of local exchange service) and nonregulated activities (such as
    provision of wireless service).”); see 
    id.
     at 15691 n.102 (“The Commission has
    chosen to forbear from rate regulation of wireless services.”). 4 As a result,
    4
    Blanca insists cellular services were regulated because they were subject
    to mandatory tariff requirements under Colorado law. The Colorado law Blanca
    (continued...)
    -9-
    incumbent LECs had to treat expenses associated with cellular services as
    nonregulated for accounting purposes. 5
    Incumbent LECs could receive USF support for one category of cellular
    services: basic exchange telecommunications radio services (BETRS). BETRS
    was a type of mobile radio service intended as a gap-filler for areas with
    particularly rough terrains. See 12 FCC Rcd. at 15710–11 (“We also believe that
    rural LECs may find it economical to use [commercial mobile radio services]
    licenses to provide fixed wireless services in remote areas as an alternative means
    of extending the local exchange network to unserved or hard to serve areas.”).
    Rather than having a wired connection, the company would use BETRS to provide
    4
    (...continued)
    cites to, 4 CCR 723-2-2122, does not transform cellular services into a regulated
    service for federal accounting purposes. To be sure, the federal regulations say
    state tariff requirements can cause an account to be treated as regulated. 
    47 C.F.R. § 32.14
    (b) (2002). But such accounts will not be treated as regulated “where such
    treatment is proscribed or otherwise excluded from the requirements pertaining to
    regulated telecommunications products and services by this Commission.” 
    Id.
    Federal law explicitly preempts state rate-regulation of cellular services. See 
    47 U.S.C. § 332
    (c) (1996). And, as the cited orders make clear, the FCC intended
    cellular services to be treated as nonregulated. 12 FCC Rcd. at 15691.
    5
    The prohibition on USF support for cellular services for incumbent LECs
    was more explicit for a subset of these carriers. Some incumbent LECs had to
    establish subsidiaries to handle their commercial mobile radio services. 12 FCC
    Rcd. at 15672. This subsidiary requirements was intended to further protect
    against cross-subsidization. 
    Id. at 15689
     (“Improper cost allocation occurs when
    a LEC subsidiary shifts costs from its [commercial mobile radio services] to its
    regulated local exchange service.”). Blanca, as a rural carrier, was exempt from
    the subsidiary requirement. 
    Id. at n.11
    . But Blanca was not exempt from the
    reporting requirements intended to prevent against such cross-subsidization.
    -10-
    a customer with basic telephone service. The FCC’s order made clear that
    BETRS was considered a fixed service and distinct from other cellular services.
    See In the Matter of Amendment of the Comm’n Rules to Permit Flexible Serv.
    Offerings in the Commercial Mobile Radio Servs., 11 FCC Rcd. 8965, 8987
    (1996) (“[W]e have determined that BETRS is a fixed service, rather than mobile
    service, and therefore BETRS providers are not subject to [commercial mobile
    radio services] regulations under Section 332.”). As a result, costs associated
    with BETRS were considered regulated for accounting purposes.
    2. Blanca’s Conduct
    Blanca is a telecommunications provider based in Alamosa, Colorado. It
    was originally incorporated in 1926. In 1997, Colorado designated Blanca as an
    incumbent LEC for parts of Alamosa and Costilla counties. Neither the FCC nor
    the state ever designated Blanca as a competitive ETC. And Blanca never
    submitted any of the reports required of a competitive ETC to claim identical
    support from the USF.
    Starting in 2005, Blanca claimed USF support for all of its services, both
    fixed and cellular. And Blanca claimed USF support for expenses incurred both
    within and outside its study area. 6
    6
    There is some inconsistency regarding whether Blanca’s services were
    BETRS. In its petition for reconsideration to the FCC, Blanca insisted that the
    (continued...)
    -11-
    Blanca submitted its costs studies from 2005 onward to NECA. In 2012,
    NECA conducted a review of Blanca’s 2011 cost study. And in 2013, NECA
    concluded that Blanca had impermissibly received USF support for costs incurred
    while providing nonregulated services, i.e., cellular service. NECA advised
    Blanca to revise the 2011 cost study and any subsequent studies in which Blanca
    had failed to allocate its costs. Blanca then hired a cost consultant to review and
    revise Blanca’s submissions from 2011 and 2012. Blanca eventually reached a
    settlement with NECA in 2013 based on overpayments identified in the revised
    cost studies. 7
    6
    (...continued)
    FCC previously “authorized Blanca’s BETRS service using cellular technology by
    rule.” R., Vol. II at 334–35 (citing In the Matter of Revision of Part 22 of the
    Commission’s Rules Governing the Mobile Servs., Report and Order, 9 FCC Rcd.
    6513, 6571 (1994)). But in its initial petition for agency review, Blanca claimed
    that it updated its previous BETRS system to new cellular technology and only
    continued using the term BETRS out of convenience. See R., Vol. I at 26
    (explaining that, for its accounting, “Blanca continued use of the BETRS name
    merely for continuity purposes.”). It also argued that “the BETRS discussion is a
    red herring” because “USF funding is available for mobile cellular services.” 
    Id.
    Blanca misunderstands the FCC’s position on BETRS. The FCC maintains
    it never authorized Blanca to treat all its cellular services as BETRS. It explains
    that Blanca improperly relied on an order that “only adopted a proposal to
    eliminate a prohibition on the offering of non-BETRS fixed service in cellular
    bands.” R., Vol. II at 405. Leading up to 2005, the FCC’s position was that
    BETRS was strictly a fixed service. See 11 FCC Rcd. at 8987.
    7
    This settlement only covered a 24-month period from 2011 to 2012. By
    contract with its members, NECA is only authorized to conduct “true-up”
    processes for up to a 24-month window.
    -12-
    3. The FCC’s Investigation into Blanca
    The FCC first began investigating Blanca’s accounting practices in 2008.
    The following year, the FCC’s Office of Inspector General issued subpoenas to
    Blanca for reports, filings, and correspondence that Blanca filed with NECA and
    USAC regarding USF support. After Blanca’s settlement with NECA, the FCC
    eventually concluded Blanca had improperly reported and received overpayments
    from the USF from 2005 to 2010. 8 In particular, Blanca claimed and received
    USF support for nonregulated services both within and outside of Blanca’s study
    area. The FCC relied on the same methodology employed by Blanca’s cost
    consultant in the NECA settlement to identify the amount of the overpayments.
    In 2016, 9 the FCC’s Office of Managing Director issued a demand letter to
    Blanca, identifying the overpayments and requesting repayment. In particular, it
    faulted Blanca for “charateriz[ing] its cellular stations as Basic Exchange
    Telephone Relay Service (BETRS) facilities in its [cost studies]” and, by
    8
    At one point, the FCC turned the case over to the Department of Justice to
    consider a possible claim under the False Claims Act. The Department never
    acted on this referral.
    9
    While we affirm the FCC’s decision, the agency has been far from
    exemplary throughout its investigation of and proceedings involving Blanca. For
    instance, the agency’s commissioners acknowledged this action came far later
    than it should have. Commissioner O’Reilly said of the action against Blanca, “I
    am concerned . . . that the troubling conduct at issue here occurred between 2005
    and 2010, was not discovered until 2012, and is only now being remedied. We
    must do better.” R., Vol. II at 317.
    -13-
    including cellular service costs in its reports, “fail[ing] to comply with Parts 64,
    36 and 69 of the FCC’s rules.” R., Vol. I at 2. These accounting practices
    “resulted in inflated disbursements to Blanca from [the USF].” 
    Id.
     Reviewing
    books and records obtained through the earlier subpoenas, the FCC determined
    Blanca owed $6,748,280 from USF overpayments. The letter also indicated that
    Blanca could challenge the finding by submitting evidence to the FCC within 14
    days of receiving the letter.
    B. Procedural Background
    Blanca petitioned the FCC for review of the Managing Director’s demand
    letter. It challenged the letter’s findings on multiple grounds. Most significantly,
    Blanca argued the FCC’s demand letter did not afford it the due process required
    under law. In 2017, the FCC issued an order in response to Blanca’s petition,
    rejecting Blanca’s claims and affirming the demand letter. Following this order,
    the FCC initiated collection of the debt from Blanca through administrative
    offsets, withholding USF support to which Blanca was otherwise entitled.
    At the end of 2017, Blanca petitioned the FCC again, this time for a
    reconsideration of the agency’s order. 10 In January of 2020, Blanca brought a
    10
    The current petition is not the first time Blanca has sought review from a
    federal court on this issue. In 2016, Blanca went to the D.C. Circuit, seeking a
    Writ of Prohibition. The D.C. Circuit denied Blanca’s petition and did not retain
    jurisdiction. Blanca then sought a mandamus order and injunction from this court
    (continued...)
    -14-
    petition for review of the FCC’s order to this court. 11 In March of 2020, the FCC
    affirmed the demand letter and order. Blanca then filed a new petition for review
    and a motion to supplement the record based on the FCC’s final order. 12
    10
    (...continued)
    in 2017 to stop the FCC’s debt collection through administrative offset. Both the
    mandamus order and injunction were denied. In 2018, Blanca then petitioned this
    court for review of the FCC’s first order. A panel of this court dismissed the
    petition on jurisdictional grounds, concluding that because the FCC was still
    considering Blanca’s petition on reconsideration, there was no final agency action
    to review. Later in 2018, the FCC petitioned this court for review again and the
    petition was again dismissed on jurisdictional grounds.
    11
    We had asked Blanca and the FCC to brief the jurisdictional issues for
    Blanca’s January 2020 petition, 20-9510. The parties completed briefing prior to
    the FCC’s final order. Most of the issues raised in 20-9510 were mooted by the
    FCC’s final order on reconsideration. See N.M. Health Connections v. U.S.
    Health and Human Servs., 
    946 F.3d 1138
    , 1158 (10th Cir. 2019) (explaining that
    when an agency eliminates the issues on which petition for review is based, those
    issues are rendered moot). In particular, Blanca had sought to compel the FCC to
    act (issue the final order) and sought review of whether the FCC acted within its
    statutory authority in its collection efforts. With the FCC’s final order and
    Blanca’s new petition, 20-9524, we now have a final agency action and a full
    record to evaluate.
    12
    We deny Blanca’s motion to supplement the record. We presume the
    agency’s record is complete absent clear evidence to the contrary. See Citizens
    for Alts. to Radioactive Dumping v. U.S. Dep’t of Energy, 
    485 F.3d 1091
    , 1097
    (10th Cir. 2007). We will allow extra-record evidence that the agency did not
    consider during proceedings in very limited circumstances, including where a
    party’s standing is at issue. U.S. Magnesium, LLC v. EPA, 
    690 F.3d 1157
    , 1165
    (10th Cir. 2012). The FCC has conceded Blanca’s standing, so it is unnecessary
    to consider Blanca’s extra-record evidence.
    -15-
    II. Standard of Review
    In evaluating the FCC’s actions, we must bear in mind two different
    standards of review.
    A. Arbitrary and Capricious Standard
    In acting, the FCC must comply with the Administrative Procedure Act
    (APA). And the APA authorizes courts to review agency action. 
    5 U.S.C. § 704
    .
    In particular, the APA directs courts to “set aside agency actions, findings
    and conclusions found to be arbitrary, capricious, an abuse of discretion, or
    otherwise not in accordance with the law.” 
    Id.
     at § 706(2)(A). Arbitrary and
    capricious review by this court is narrow. In re FCC 11-161, 
    753 F.3d 1015
    ,
    1041 (10th Cir. 2014) (citing Motor Vehicle Mfrs. Ass’n of the U.S., Inc. v. State
    Farm Mut. Auto. Ins. Co., 
    463 U.S. 29
    , 43 (1983)). We will not set aside the
    agency’s action if it “is rational, based on consideration of the relevant factors
    and within the scope of the authority delegated to the agency by the statute.” In
    re FCC 11-161, 753 F.3d at 1041(internal quotation marks omitted). We must
    uphold the agency’s decision as long as the agency’s path may “reasonably be
    discerned.” Id. (internal quotation marks omitted).
    B. De Novo Standard
    Blanca also contends the FCC violated its due process rights.
    -16-
    The APA requires us to “set aside agency actions, findings, and conclusions
    found to be . . . contrary to constitutional right.” 
    5 U.S.C. § 706
    (2)(B). We
    review de novo any constitutional issues. In re FCC 11-161, 753 F.3d at 1041.
    III. Analysis
    Blanca suggests that we can reverse the FCC on any one of three grounds:
    (1) the agency did not act within the relevant statutes of limitations, (2) it violated
    Blanca’s procedural rights established by statute and the Constitution, and (3) its
    orders were arbitrary and capricious. We address each issue in turn.
    A. Did the FCC act within the applicable statute of limitations?
    Blanca insists the FCC’s action is time-barred. It points to two statutes that
    would preclude the FCC’s action: 
    47 U.S.C. § 503
     and 
    28 U.S.C. § 2462
    .
    According to Blanca, one of these statutes governs the FCC’s action here and
    either statute would prevent the FCC from taking punitive actions against Blanca
    over a decade after the alleged violations occurred.
    We do not agree. Rather, because the FCC’s action is most properly
    characterized as debt collection, not punishment, the FCC had to comply with all
    requirements of the Debt Collection Improvement Act (DCIA), codified at 
    31 U.S.C. §§ 3711
    –17. The DCIA authorizes agencies to collect debts owed to the
    United States and contains no limitations period preventing the FCC’s debt
    collection.
    -17-
    1. Legal Standard
    Our default rule is that the government claim will not be time-barred.
    United States v. Telluride Co., 
    146 F.3d 1241
    , 1244 (10th Cir. 1998). Congress
    must expressly set a statute of limitations to overcome this default rule. 
    Id.
    When a party argues a government claim is barred by a statute of limitations, we
    must construe the statute in favor of the government. 
    Id. at 1245
    .
    The FCC and Blanca disagree about what statute should govern the
    agency’s action. The FCC suggests its interpretation of the relevant statutes, and
    the applicability of those statutes to its decision, should control based on the
    deference owed to agencies under Chevron, U.S.A. v. Natural Resource Defense
    Council, 
    467 U.S. 837
     (1984).
    To determine whether an agency’s interpretation of a statute is entitled to
    deference, we first determine whether the statute is ambiguous. Chevron, 
    467 U.S. at 842
    . If the statute is clear, we do not defer to the agency’s interpretation.
    
    Id.
     at 842–43; see also New Mexico v. U.S. Dep’t of Interior, 
    854 F.3d 1207
    , 1231
    (10th Cir. 2017) (finding a statute clear, so declining to move to step two of the
    Chevron analysis). But if it is ambiguous or silent about the relevant issue, we
    defer to the agency’s interpretation unless it is arbitrary, capricious, or manifestly
    opposed to the plain meaning of the statute. In re FCC 11-161, 753 F.3d at 1041
    (citing Chevron, 
    467 U.S. at 844
    ).
    -18-
    We also do not give any Chevron deference to an agency’s interpretation of
    statutes that are outside of the agency’s expertise. Hydro Res., Inc. v. EPA, 
    608 F.3d 1131
    , 1145 (10th Cir. 2010) (“Courts do not . . . afford the same deference
    to an agency’s interpretation of a statute lying outside the compass of its
    particular expertise and special charge to administer.”). We review such statutes
    de novo. Id.
    2. Application
    Here, Blanca and the FCC each point to different statutes that they argue
    should apply here. Blanca insists the FCC must have acted under either 
    47 U.S.C. § 503
     or 
    28 U.S.C. § 2462
     in issuing the demand letter and initiating debt
    collection. The statutes require certain types of government actions to be brought
    either within one year, see 
    47 U.S.C. § 503
    (b)(6), or five years, see 
    28 U.S.C. § 2462
    , respectively—both of which would bar the FCC’s actions toward Blanca.
    The FCC, though, says that its actions are authorized by the DCIA. And the
    DCIA contains no statute of limitations for administrative offsets. 
    31 U.S.C. § 3716
    (e)(1) (“Notwithstanding any other provision of law, regulation, or
    administrative limitation, no limitation on the period within which an offset may
    be initiated or taken pursuant to this section shall be effective.”).
    In its orders, the FCC interpreted each statute as it relates to recovering
    overpayments from Blanca. The FCC argued it was not acting under 47 U.S.C.
    -19-
    § 503. Rather, according to the orders, “[t]he commission or USAC has
    consistently sought recovery of USF funds outside of section 503 proceedings.”
    R., Vol. II at 310. This is because “[n]either the plain language of section 503 of
    the Act nor its legislative history indicates that Congress intended that section to
    govern debt determinations.” Id. The FCC also insists the collection is not
    pursuant to 
    28 U.S.C. § 2462
    , which governs penalties, not debt collection.
    We do not afford the FCC any deference in interpreting the DCIA or 
    28 U.S.C. § 2462
    , because neither statute was specifically entrusted to the FCC to
    administer. Hydro Res., Inc., 
    608 F.3d at 1146
    . Also, because 
    47 U.S.C. § 503
     is
    not ambiguous about the type of agency action it covers, we do not afford the
    FCC’s interpretation of it any deference. New Mexico v. U.S. Dep’t of Interior,
    854 F.3d at 1231. We review the statutes de novo.
    Both 
    47 U.S.C. § 503
     and 
    28 U.S.C. § 2462
     authorize agencies to impose
    penalties against regulated entities that violate the law. Section 503 states that a
    person who willfully and repeatedly fails to comply with the FCC’s rules or
    regulations “shall be liable to the United States for a forfeiture penalty.” 
    47 U.S.C. § 503
    (b). Section 503 further clarifies that “[a] forfeiture penalty under
    this subsection shall be in addition to any other penalty provided for by this
    chapter.” 
    Id.
     (emphasis added). Section 503 is used to penalize above and
    beyond other remedies.
    -20-
    Section 2462 is not specific to any agency. It authorizes suits or
    proceedings by the United States to enforce civil fines, penalties, or forfeitures.
    
    28 U.S.C. § 2462
    . The Supreme Court has made clear that § 2462 governs only
    actions that penalize. Fines, penalties, and forfeitures each “refer to something
    imposed in a punitive way for an infraction of public law.” Kokesh v. SEC, 
    137 S. Ct. 1635
    , 1643 (2017) (internal quotation marks omitted).
    The DCIA, by contrast, is aimed at pure debt collection. It authorizes
    agencies to collect “a claim of the United States government for money or
    property arising out of the activities of, or referred to, the agency.” See 
    31 U.S.C. § 3711
    (a)(1). A claim is “any amount of funds or property that has been
    determined by an appropriate official of the Federal Government to be owed to
    the United States.” 
    Id.
     at § 3701(b)(1). This includes overpayments, specifically
    “payments disallowed by audits performed by the Inspector General of the agency
    administering the program.” Id. at § 3701(b)(1)(C). If the head of an agency
    attempts to collect a claim through the methods described in § 3711 to no avail,
    the agency may collect the debt through administrative offset. Id. at § 3716(a).
    These statutes are not ambiguous. Sections 503 and 2462 apply to punitive
    agency action; the DCIA applies to debt collection of funds owed to the United
    States. In that light, we must answer two questions to determine which statute
    governs the FCC’s collection efforts and which statute of limitations applies.
    -21-
    First, do the FCC’s actions constitute a penalty? Second, if the action is not a
    penalty, are the overpayments from the USF “owed to the United States”?
    a. Penalty or Debt Collection
    The Supreme Court recently provided a framework for determining whether
    an agency action constitutes a penalty in Kokesh. See 
    137 S. Ct. 1635
    . The SEC
    had sought a disgorgement judgment against Kokesh for violations of federal law
    that occurred over an almost fifteen-year period. The district court ordered
    disgorgement of money illegally obtained during this time. On appeal, Kokesh
    argued the disgorgement operated as a penalty, so it should have been barred in
    part by the five-year statute of limitations in 
    28 U.S.C. § 2462
    . To decide
    whether the statute of limitations applied, the Court had to determine whether an
    SEC disgorgement was a penalty within the purview of § 2462.
    To determine whether the SEC’s disgorgement was punitive, the Court
    considered two guiding principles: (1) whether the agency’s action is redressing a
    wrong to the public or to a private party and (2) whether the agency’s action is
    taken for punitive purposes, e.g., to deter others from committing a similar
    violation. Id. at 1642. The Court concluded the disgorgement was a penalty. The
    disgorgement was enforced against Kokesh for a violation of public laws,
    intended to deter future violators, and not strictly compensatory. Id. at 1643–44.
    -22-
    Because the disgorgement carried the hallmark traits of a penalty, the SEC’s
    disgorgement was partially barred by the five-year statute of limitations in § 2462.
    Blanca argues the FCC’s action here is like the disgorgement in Kokesh. It
    asserts the collection effort is punitive because the violation was of a public
    accounting law and the FCC’s ultimate purpose is deterrence. Blanca points to
    the demand letter and subsequent orders as proof of the action’s true nature. The
    FCC identifies a goal of rooting out “fraud, waste, and abuse” throughout its
    orders. Opening Br. at 48. And the FCC identified the harms Blanca’s actions
    caused the public and the marketplace. 13 The FCC also described the collection
    effort as “enforcement activity” in a later order. Reply Br. at 15 (citing
    Memorandum and Opinion Order, 34 FCC Rcd. 2590, 2600 (2019)).
    In response, the FCC contends that it is not punishing Blanca. Rather, the
    debt collection is intended to do nothing more than return Blanca to “the status
    quo.” Resp. Br. at 47. The FCC insists the mere “belief the sanction is costly or
    painful does not make it punitive.” Id. (quoting Telluride, 
    146 F.3d at 1247
    ).
    We agree with the FCC that Kokesh does not compel us to conclude the
    reimbursements are a penalty.
    13
    Blanca also argues that the FCC’s referral of the matter to the
    Department of Justice in 2014 makes the action punitive. We do not agree.
    Simply because the FCC referred the matter to the Department to explore the
    possibility of an enforcement action does not make the debt collection punitive.
    -23-
    First, we have previously concluded that just because a party violated a
    public law and because an agency wants to protect the public through a
    subsequent action does not necessarily make that action a penalty. See Telluride,
    
    146 F.3d at 1246
     (“[W]e see no reason to include all wrongs to the public as
    penalties.”). The Supreme Court’s decision in Kokesh did not change that. The
    identity of the wronged party is just one guiding principle when deciding whether
    government action is punitive. The fact that Blanca’s accounting violations
    wronged the public as opposed to a discrete private party does not decide the
    issue for us.
    Looking to the second principle—the purposes underlying the FCC’s
    actions—convinces us the collection efforts are not a penalty. The FCC’s purpose
    was compensation for the overpayment. Kokesh, 137 S. Ct. at 1642 (“[A]
    pecuniary sanction operates as a penalty only if it is sought for the purpose of
    punishment . . . as opposed to compensating a victim for his loss.”) (internal
    quotation marks omitted). In the orders, the FCC sought only repayment of the
    amount overpaid out of the USF to Blanca. 14 The fact that it also identified how
    14
    Blanca has drawn our attention to the fact that the FCC has increased the
    amount owed since litigation began, adding $3.5 million to the original $6.75
    million debt. Blanca says this amount is made up of “explicit penalties.”
    Opening Br. at 49. We do not think late fees or the inclusion of interest
    transforms the FCC’s action into a penalty. The fact that the government assesses
    a late fee does not alter the underlying purpose of the FCC’s action. It is simply a
    (continued...)
    -24-
    its action might protect the public or marketplace from harm does not transform
    the underlying nature of the action. See Bennett v. Ky. Dep’t of Educ., 
    470 U.S. 656
    , 662–63 (1985) (“Although recovery of misused . . . funds clearly is intended
    to promote compliance with the requirements of the grant program, a demand for
    repayment is more in the nature of an effort to collect upon a debt than a penal
    sanction.”).
    Blanca’s arguments about the FCC’s self-description of the collection
    efforts as “enforcement activity” and as aimed at rooting out “waste, fraud, and
    abuse” are unavailing. A single, passing reference to the collection as an
    “enforcement activity” does not transform it into a penalty. And while the FCC
    used the phrase “waste, fraud, or abuse” at times to describe its justification for
    undertaking audits and investigations, it also stressed that the present action was
    solely to recover USF support improperly disbursed, not to punish for waste,
    fraud, or abuse. See, e.g., R., Vol. II at 311 (“Here the Commission is merely
    seeking to recover sums improperly paid.”).
    b. Funds Owed to the United States
    Even if the collection effort is not a penalty, we must ensure the FCC is
    collecting “funds . . . owed to the United States.” 
    31 U.S.C. § 3701
    (b)(1).
    14
    (...continued)
    recognition of the time-value of money.
    -25-
    The FCC has interpreted the DCIA to cover overpayments from the USF.
    See 
    47 C.F.R. § 1.1901
    (b). But the FCC has no particular experience in
    interpreting the DCIA, so we do not defer to the FCC’s interpretation. Rather, we
    review de novo whether overpayments from the USF fall within the DCIA.
    Blanca contends USF overpayments are not funds owed to the United
    States. According to Blanca, the DCIA does not apply here because the USF is
    funded by contributions from carriers. So, any overpayments out of the fund
    would be owed directly to the USF, not to the United States.
    Blanca points to an out-of-circuit case to bolster its argument. See United
    States ex rel. Shupe v. Cisco Sys., 
    759 F.3d 379
     (5th Cir. 2014). In Shupe, the
    Fifth Circuit had to determine whether a party had violated a previous version of
    the False Claims Act, 
    31 U.S.C. § 3729
     (2008), by lying on applications for USF
    support. A person violated the False Claims Act if he “knowingly ma[de], use[d],
    or cause[d] to be made or use[d], a false record or statement to get a false or
    fraudulent claim paid or approved by the government.” 
    31 U.S.C. § 3729
    (a)(2)
    (2008). And it defined “claim” as “any request . . . for money . . . if the United
    States Government provides any portion of the money.” 
    Id.
     at § 3729(b) (2008).
    In Shupe, the Fifth Circuit determined the United States government did not
    provide any portion of the money for the USF, so the defendant could not be
    prosecuted under the False Claims Act. In coming to this conclusion, the court
    -26-
    emphasized the control USAC exercises over the USF and the fact that the statute
    did not extend to funds overseen by such private parties. 759 F.3d at 387–88.
    The FCC’s regulatory supervision of the USF was insufficient to consider
    payments made from it as “provided by the United States.” Id. at 388.
    Shupe does not dictate our decision here. We face a different statutory
    scheme with different language. While the False Claims Act limited a claim to
    money that the United States provides any portion of, the DCIA defines claim
    more expansively. It expressly includes overpayments “disallowed by audits
    performed by the Inspector General of the agency administering the program.” 
    31 U.S.C. § 3701
    (b)(1)(c). The overpayments at issue fall within that description.
    Blanca asserts the DCIA does not apply because the FCC’s Inspector
    General did not produce a formal audit or adverse finding. It faults the FCC for
    issuing the demand letter through the Managing Director rather than the Inspector
    General. But in both the demand letter and orders, the FCC claimed to be acting
    on an audit by the Office of Inspector General. See R., Vol. I at 1–2 (“Our
    determination follows an investigation by the FCC’s Office of Inspector
    General.”); see also R., Vol. II at 299 (“Based on its investigation and review of
    documentation provided by Blanca, [the Office of Inspector General] concluded
    that Blanca had misallocated costs between its CMRS and wireline services.”).
    Here, the FCC’s Office of Inspector General conducted an investigation and
    -27-
    concluded Blanca had misallocated costs. This is enough to bring the
    overpayments within the scope of the DCIA.
    *    *     *
    The FCC’s action is not barred by a statute of limitations. While Blanca
    argues the FCC was statutorily barred from collecting the overpayments, the
    statutes on which it relies do not apply. Rather, the overpayments are covered by
    the DCIA, which has no statute of limitations for administrative offsets.
    B. Did the FCC violate Blanca’s due process rights?
    Blanca also claims the FCC did not comply with statutory and
    constitutional procedural requirements in initiating the debt collection.
    Specifically, Blanca argues the FCC engaged in a summary adjudication that gave
    Blanca insufficient notice and no meaningful opportunity to respond. In addition,
    Blanca insists that the laws, regulations, and orders in place as of 2005 failed to
    give it fair notice that its conduct was prohibited.
    Blanca fails to establish a due process violation. Although the underlying
    regime governing USF distributions is complex, Blanca had adequate notice that
    it could not receive USF funding for providing cellular services. Furthermore, in
    identifying the rules violated and starting the debt collection process, the FCC
    provided all the process required by statutes and the Constitution.
    -28-
    1. Legal Standard
    a. Statutory Process
    The APA “expressly provides for two categories of administrative hearing
    and decision: rulemaking and adjudication.” Phillips Petroleum Co. v. Federal
    Power Comm’n, 
    475 F.2d 842
    , 851 (10th Cir. 1973). And it identifies procedures
    agencies must provide for each type of action.
    Here, the FCC acted through an informal adjudication. It has very broad
    discretion to decide whether to proceed through adjudication or rulemaking when
    “interpreting and administering its statutory obligations under the
    [Telecommunications Act].” Conf. Grp., LLC v. FCC, 
    720 F.3d 957
    , 965 (D.C.
    Cir. 2013). It is appropriate for an agency to use informal adjudications in
    making individualized determinations. See Sinclair Wyo. Refining Co. v. EPA,
    
    887 F.3d 986
    , 992 (10th Cir. 2017); see also Nat’l Biodiesel Bd. v. EPA, 
    843 F.3d 1010
    , 1017–18 (D.C. Cir. 2017) (stating that adjudications characteristically are
    “highly fact-specific, case-by-case” proceedings).
    Procedurally, the APA imposes “minimal requirements” on informal
    adjudications. Pension Benefit Guar. Corp. v. LTV Corp., 
    496 U.S. 633
    , 655
    (1990). The agency must only notify a party that it is denying a petition and
    provide the grounds for denial. 
    5 U.S.C. § 555
    (e); see also Kobach v. U.S.
    Election Assistance Comm’n, 
    772 F.3d. 1183
    , 1197 (10th Cir. 2014) (“When an
    -29-
    agency undertakes an informal adjudication, we require only that the grounds
    upon which the agency acted be clearly disclosed in, and sustained by, the
    record.”) (internal quotation marks omitted and alterations incorporated).
    Beyond the APA, the DCIA also has its own procedural requirements. 15 In
    order to use administrative offsets to recover debt, the agency must give the
    debtor: (1) written notice of the type and amount of the claim, the intention to
    collect the claim by administrative offset, and an explanation of the debtor’s
    rights; (2) an opportunity to inspect and copy the agency’s records regarding the
    claim; (3) an opportunity for review by the agency of the claim decision; and (4)
    an opportunity to make a written agreement with the agency head to repay the
    claim. 
    31 U.S.C. § 3716
    (a). If an agency “previously has given a debtor any of
    15
    Blanca also insists that the FCC failed to comply with the procedural
    requirements of 
    47 U.S.C. § 503
    (b)(4). Section 503 requires the FCC to provide
    notice of apparent liability prior to imposing a forfeiture penalty. This
    requirement is inapplicable here. As previously discussed, see supra, III.A, we
    believe Blanca’s actions are governed by the DCIA, not § 503.
    This also resolves another of Blanca’s arguments: that the FCC treated it
    differently than similarly-situated telecommunications carriers, who received
    notices of apparent liability prior to FCC proceedings. Blanca is comparing
    apples and oranges. The other carriers were treated differently because they were
    subject to forfeiture proceedings under 
    47 U.S.C. § 503
    . The FCC has made clear
    that in the proceedings Blanca references, the FCC “invoked the forfeiture
    process only to seek penalties in addition to, and separate from, seeking
    repayment (and indeed after the companies at issue had already returned the
    improper payments).” Resp. Br. at 39. The differential treatment was appropriate.
    -30-
    the required notice and review opportunities with respect to a particular debt, the
    agency need not duplicate such notice and review opportunities before
    administrative offset may be initiated.” 
    31 C.F.R. § 901.3
    (b)(4)(iv). 16
    b. Constitutional Due Process
    The Fifth Amendment also requires the federal government to provide a
    baseline level of due process when depriving a person of life, liberty, or property.
    U.S. Const. amend V. Procedural due process requires fair notice that conduct is
    prohibited and, prior to a deprivation, meaningful notice and opportunity to be
    heard. We discuss the contours of each aspect of due process below.
    First, due process requires the government to “give a person of ordinary
    intelligence fair notice that his contemplated conduct is forbidden” before
    withdrawing a benefit. United States v. Richter, 
    796 F.3d 1173
    , 1188 (10th Cir.
    2015) (internal quotation marks omitted). “A fundamental principle in our legal
    16
    We note that Blanca made brief reference to another alleged procedural
    deficiency through a one-line footnote in its opening brief. Specifically, Blanca
    insists the FCC violated its own rules by beginning debt collection prior to the
    end of litigation. See Opening Br. at 34 (citing 
    47 C.F.R. § 1.1910
    (b)(3)(i)). But
    Blanca does not explain why, on its theory, § 1.1910(b)(3)(I) should even apply in
    this case. This regulation applies only to debt collection made under the DCIA.
    And Blanca has specifically maintained throughout litigation that the FCC did not
    act pursuant to the DCIA. Blanca has not argued before us, even in the
    alternative, that the DCIA applies here. Therefore, we conclude that Blanca has
    waived this argument. See Fuerschbach v. Sw. Airlines Co., 
    439 F.3d 1197
    ,
    1109–10 (10th Cir. 2006) (inadequately briefed and underdeveloped theories are
    waived).
    -31-
    system is that laws which regulate persons or entities must give fair notice of
    conduct that is forbidden or required.” FCC v. Fox Television Stations, Inc., 
    567 U.S. 239
    , 253 (2012). Due process requires fair notice for two reasons. First,
    regulated parties need to know what is required of them so they may act
    accordingly. 
    Id.
     Second, it prevents officers or agencies who enforce the law
    from acting in an arbitrary or discriminatory manner. 
    Id.
    Fair notice concerns will arise “when an agency advances a novel
    interpretation of its own regulation in the course of a civil enforcement action.”
    United States v. Magnesium Corp. of America, 
    616 F.3d 1129
    , 1144 (10th Cir.
    2010). It would be inappropriate for an agency, having long acquiesced in
    practice to one interpretation, to manufacture liability by retroactively applying a
    new interpretation. See Christopher v. SmithKline Beecham Corp., 
    567 U.S. 142
    ,
    156 (10th Cir. 2012) (“To defer to the agency’s interpretation in this circumstance
    would seriously undermine the principle that agencies should provide regulated
    parties fair warning of the conduct a regulation prohibits or requires.”) (internal
    quotation marks and brackets omitted).
    That being said, fair notice does not require an agency to publish an easily
    digestible, abridged version of its rules. Technical and complex regulations are
    often necessary to govern the conduct of parties involved in complex affairs.
    Thus, the requirements of due process are understood through the lens of parties
    -32-
    with special knowledge because we refer to “the common understanding of that
    group” to measure whether the party had fair notice. Richter, 796 F.3d at 1189.
    When regulations are addressed to such groups, “the standard is lowered and a
    court may uphold a statute which uses words or phrases having a technical or
    other special meaning, well enough known to enable those within its reach to
    correctly apply them.” Id. No one doubts the complexity of telecommunications
    regulations and the famously detailed rules that apply to carriers operating in that
    environment.
    Second, due process requires the government to provide “notice and
    opportunity for hearing appropriate to the nature of the case” prior to deprivation.
    Riggins v. Goodman, 
    572 F.3d 1101
    , 1108 (10th Cir. 2009) (internal quotation
    marks omitted). Notice and the opportunity to be heard “must be granted at a
    meaningful time and in a meaningful manner.” Fuentes v. Shevin, 
    407 U.S. 67
    ,
    80 (1972). “If the right to notice and a hearing is to serve its full purpose . . . it
    must be granted at a time when the deprivation can still be prevented.” 
    Id. at 81
    .
    But this does not mean a hearing must be held before the agency’s decision to
    deprive. See Riggins, 
    572 F.3d at 1111
     (“[D]ue process is required not before the
    initial decision or recommendation to terminate is made, but instead before the
    termination actually occurs.”).
    -33-
    2. Application
    a. Statutory Process
    The FCC complied with the relevant procedural requirements of both the
    APA and the DCIA.
    First, the FCC fulfilled the requirements for an informal adjudication by
    providing Blanca with notice of its intention to collect the repayments and
    grounds for that decision. The initial demand letter satisfied the APA by
    identifying the FCC’s decision and the reasons for that decision. The demand
    letter pointed to the relevant accounting regulations and described Blanca’s
    conduct that had violated those regulations. The FCC’s subsequent orders did the
    same.
    The FCC also fulfilled the procedural requirements of the DCIA. In the
    demand letter, the FCC informed Blanca of the type and amount of the debt and
    its intention to collect. It gave Blanca an opportunity for review and to make an
    agreement with the agency’s head on repaying the claim. While the FCC did not
    give Blanca an opportunity to review the agency record in the FCC’s possession,
    it informed Blanca it had relied only on documents Blanca itself had submitted.
    Blanca already had the entire record in its possession. Because these documents
    were in Blanca’s possession, the FCC did not need to give Blanca an additional
    opportunity to review them.
    -34-
    b. Constitutional Due Process
    Blanca also claims it did not have fair notice that its conduct was
    prohibited. And it insists the demand letter and subsequent orders did not provide
    the meaningful notice and opportunity to be heard that due process requires.
    According to Blanca, the rules, orders, and regulations in place as of 2005
    did not make clear that cellular services were ineligible for USF support. Rather,
    Blanca argues the demand letter and FCC orders were the first time the FCC
    interpreted the regulations in such a way to make Blanca’s conduct illicit. As far
    as Blanca is concerned, the FCC’s 2016 demand letter was a summary
    adjudication that in one fell swoop told Blanca its accounting practices were
    unlawful and that it was being punished for those practices. If Blanca’s
    characterization was accurate, it would squarely implicate fair notice concerns.
    But Blanca misconstrues the state of the law in 2005. The FCC’s rules and
    orders were clear about limits on USF support for cellular services. As an
    incumbent LEC, Blanca had to allocate its costs between regulated and
    nonregulated accounts. 
    47 C.F.R. § 32.14
     (2002). Cellular services were
    considered nonregulated, see 12 FCC Rcd. at 15691, so Blanca had to separate
    these costs from its other expenses. The FCC had previously explained that these
    accounting rules were intended to prevent carriers from using USF support to
    -35-
    subsidize their nonregulated services. 11 FCC Rcd. at 17565. Yet Blanca failed
    to properly allocate its regulated and nonregulated expenses.
    Furthermore, Blanca could only receive USF support for services provided
    in its designated service area. 
    47 U.S.C. § 214
    (e)(5) (2002). Competitive ETCs
    could receive identical support from the USF for providing services beyond a
    single study area. 
    47 C.F.R. § 54.307
    (a) (2005). But Blanca never separately
    made the reports required of a competitive ETC and neither the FCC nor Colorado
    ever certified Blanca as a competitive ETC. See R., Vol. II at 306.
    The statutes, regulations, and orders at issue here do not trigger fair notice
    concerns. It is undoubtedly inappropriate for agencies to create liability by
    advancing novel interpretations during administrative proceedings. See
    Magnesium Corp. of America, 616 F.3d at 1144. But, despite Blanca’s
    contentions, the FCC did not engage in summary rule adjudication here. The
    demand letter and orders did not interpret any regulations for the first time.
    Rather, through the demand letter and proceedings, the FCC indicated why debt
    collection was appropriate under the relevant rules. The FCC’s synthesis of the
    law to explain its decision to collect from Blanca does not require a separate
    adjudication or rulemaking.
    The FCC’s rules are, admittedly, labyrinthine and technical. But we
    attribute to Blanca the specialized knowledge of a telecommunications carrier.
    -36-
    Blanca should have known cellular services were considered nonregulated under
    the FCC’s orders. It should have known that the accounting guidelines had been
    put into place to prevent carriers from using support for noncompetitive services
    to support competitive services. And it should have known that it never
    submitted the reports required of a competitive ETC to receive identical support.
    Between the statutes governing the USF, the FCC’s regulations, and previous
    FCC orders, Blanca had adequate notice that it could not receive USF support for
    expenses related to cellular service either within or outside its study area.
    Blanca also argues that the demand letter and subsequent FCC review did
    not provide meaningful notice and opportunity to be heard. First, Blanca insists
    the demand letter provided inadequate notice. It suggests the demand letter
    identified a regulatory “framework” Blanca had violated without identifying an
    actual rule violation. But the FCC did identify both the legal and factual
    underpinnings of its action. It identified three sections of accounting regulations
    Blanca had violated and thoroughly described what conduct it considered
    -37-
    improper¯claiming USF support for cellular services as an incumbent carrier. 17
    This notice was sufficient.
    Blanca also argues the post-decision, pre-deprivation review the FCC
    provided Blanca was deficient. According to Blanca, the FCC should have held a
    hearing before the demand letter was issued. But our cases are clear: due process
    requires only a pre-deprivation hearing. See Riggins, 
    572 F.3d at 1110
    . And
    Blanca received such a hearing from the FCC.
    Blanca also points to the FCC’s subsequent initiation of administrative
    offsets as evidence that the post-decision review was constitutionally
    inadequate. 18 But by seeking to forestall any deprivation until the end of
    litigation, Blanca asks more than the Constitution requires. The administrative
    17
    Admittedly, the three sections of accounting regulations are extensive
    and the FCC could have identified particular provisions of the accounting rules
    Blanca violated. But due process imposes a floor, not a ceiling. The notice
    provided in the demand letter was adequate, if not exemplary. This is aside from
    the fact that Blanca had recently reached a settlement with NECA over similar
    issues. The demand letter identified the precise issues dealt with in the
    settlement. The FCC provided Blanca adequate notice of the violations.
    18
    The FCC did begin collections prior to the end of litigation. Blanca
    claims this was contrary to the FCC’s own regulations. But even if the FCC’s
    initiation of debt collection action was contrary to the FCC’s own regulations, an
    issue we take no position on, this does not make the FCC’s collection practices
    constitutionally suspect. See United States v. Caceres, 
    440 U.S. 741
    , 749–750
    (1979) (an agency’s failure to follow its own rules does not necessarily raise
    constitutional issues).
    -38-
    offsets began after the FCC provided Blanca with a hearing and considered all its
    objections. Such agency action satisfies due process.
    *    *     *
    The FCC did not deprive Blanca of either the statutory or constitutional
    process it was entitled to. The agency followed the procedures required for
    informal adjudications under the APA and for initiating administrative offsets
    under the DCIA. The law as of 2005 apprised Blanca that its conduct was
    prohibited. And the FCC’s demand letter and subsequent procedure afforded
    Blanca notice and a meaningful opportunity to be heard.
    C. Did the FCC act arbitrarily and capriciously?
    Finally, Blanca argues the FCC’s decision to collect debt was arbitrary and
    capricious. It insists the FCC’s demand letter and orders were inadequate in
    several ways. First, Blanca argues the FCC’s decision to initiate debt collection
    deprived it of the benefits of its 2013 settlement with NECA. Second, Blanca
    argues the FCC ignored statutory provisions that allowed it to receive USF
    support for cellular service. And third, Blanca argues the record as a whole
    lacked substantial evidence to support the FCC’s decision.
    We do not consider the FCC’s decisions on any of these issues to be
    arbitrary and capricious. Rather, the FCC’s analysis is “reasoned and
    reasonable.” In re FCC 11-161, 753 F.3d at 1071.
    -39-
    1. Legal Standard
    Review under the arbitrary and capricious standard is narrow. Id. at 1041.
    In making its decision, the agency must “examine the relevant data and articulate
    a satisfactory explanation for its action including a rational connection between
    the facts found and the choice made.” Renewable Fuels Ass’n v. EPA, 
    948 F.3d 1206
    , 1254 (10th Cir. 2020) (internal quotation marks omitted), cert. granted,
    HollyFrontier Cheyenne v. Renewable Fuels Ass’n, __ S. Ct. __, 
    2021 WL 77244
    (2021). The agency cannot rely on factors deemed irrelevant by Congress, fail to
    consider important aspects of a problem, or present an explanation that is either
    implausible or contrary to the evidence. Renewable Fuels, 948 F.3d at 1206. We
    will not set aside agency decisions that meet this baseline level of reasoning.
    Beyond the agency’s reasons for the decision, we are also authorized to
    evaluate the adequacy of the record supporting the decision. If the agency’s
    decision is not supported by substantial evidence in the record, we must set it
    aside as arbitrary and capricious. See Olenhouse v. Commodity Credit Corp., 
    42 F.3d 1560
    , 1575 (10th Cir. 1994). For the evidence to be “substantial,” the
    agency’s record must contain enough facts supporting the decision that a
    “reasonable mind” could accept it as “adequate to support [the] conclusion.” 
    Id. at 1581
    . The evidence is inadequate if it is overwhelmed by other evidence or
    constitutes a mere conclusion. 
    Id.
    -40-
    When determining whether the agency’s decision was arbitrary and
    capricious, review is “generally based on the full administrative record that was
    before all decision makers.” Bar MK Ranches v. Yuetter, 
    994 F.2d 735
    , 739 (10th
    Cir. 1993). We assume the agency properly designated the record absent clear
    evidence to the contrary. 
    Id. at 740
    . Even if the record is incomplete, “[t]he
    harmless error rule applies to judicial review of agency proceedings.” 
    Id.
     So,
    “errors in such administrative proceedings will not require reversal unless [the
    petitioners] can show they were prejudiced.” Id.
    2. Application
    a. The 2013 NECA Settlement
    Blanca asserts that the FCC’s decision to pursue debt collection is arbitrary
    and capricious because it failed to consider one of Blanca’s arguments: the FCC’s
    actions deprived Blanca of the benefit of its 2013 settlement with NECA. Blanca
    argues that it explicitly entered the settlement with NECA to “avoid protracted
    litigation.” Opening Br. at 30. The FCC’s orders, though, have resulted in just
    such costly and protracted litigation.
    But the FCC did address the 2013 NECA settlement in its orders. There,
    the FCC explained that “NECA is a private association of wireline carriers, not a
    government entity, and accordingly has no authority to compromise or waive any
    claims on behalf of the government.” R., Vol. II at 404. And the FCC noted that
    -41-
    under Blanca’s settlement with NECA, Blanca still had an obligation to make any
    repayments from funds received outside of NECA’s 24-month settlement window.
    In its orders, the FCC pointed to one of our cases, Farmers Tel. Co. v.
    FCC, 
    184 F.3d 1241
    , 1250 (10th Cir. 1999), as support for this conclusion. In
    Farmers, we needed to determine whether NECA’s interpretation of a regulation
    bound the FCC. We concluded that NECA “has no authority to perform any
    adjudicatory or governmental functions.” 
    Id. at 1246
    . Rather, “NECA is an agent
    of its members and has no authority to issue binding interpretations of FCC
    regulations.” 
    Id. at 1250
    . The FCC reasoned that if NECA’s interpretations of
    regulations could not control the FCC, NECA’s settlements were not binding on
    the FCC either.
    We cannot say the FCC’s decision to pursue debt collection after Blanca’s
    2013 settlement with NECA was arbitrary and capricious. In its orders, the FCC
    described NECA as a private entity, discussed the terms of the 2013 settlement
    between Blanca and NECA, and identified relevant precedent supporting its
    decision to pursue collection despite the settlement. The FCC’s reasons are clear
    and cogent.
    b. Regulations Concerning Cellular Service
    Blanca also argues the FCC ignored numerous regulations supporting
    Blanca’s position. In particular, Blanca points to a score of regulations and
    -42-
    orders dealing with treatment of cellular services. See, e.g., Opening Br. at 24–25
    (citing 
    47 C.F.R. § 54.5
     (2005) (defining “telecommunications carrier” to include
    those who provide wireless services); 
    id.
     at § 54.101 (1998) (designating support
    for voice grade access to “public switched networks” with no reference to
    delivery method); id. at § 54.307(b) (2005) (fixing the service location of a
    wireless subscriber as the subscriber’s billing address)). According to Blanca,
    these references to cellular services indicate that USF support was available for
    such services. If the FCC had ignored these various regulations in its orders, this
    would be grounds to set aside its decision as arbitrary and capricious.
    In its orders and briefing, the FCC does not dispute that numerous
    regulations and orders make USF support available for certain cellular services.
    For instance, competitive ETCs could receive identical support, regardless of the
    technology used. And BETRS, as a regulated cellular service, was also eligible
    for USF support.
    But the fact that some carriers could claim USF support for some cellular
    services did not mean all carriers could claim support for all cellular services. In
    its orders, the FCC explained that the regulations and orders about cellular
    services did not pertain to Blanca, an incumbent LEC. See R., Vol. II at 405
    n.103 (“Blanca’s many citations to rules and related orders referring to cellular
    service as an eligible service does not pertain to rate-of-return high-cost universal
    -43-
    service support, the kind of support Blanca received between 2005 and 2010.”).
    So, according to the FCC, Blanca’s reliance on these various regulations and
    orders is misplaced.
    The FCC’s treatment of these various regulations dealing with cellular
    service was not arbitrary and capricious. 19 It did not ignore the regulations and
    orders Blanca cited. Rather, the FCC considered the regulations but found them
    inapplicable.
    c. The Adequacy of the Record
    Finally, Blanca argues the FCC’s record is incomplete, making the agency’s
    reliance upon it arbitrary and capricious. 20 It identifies various documents not
    19
    Blanca also argues “[t]he FCC’s ‘regulated v. unregulated’ distinction in
    the context of ‘mobile services’ is unreasoned.” Opening Br. at 27. In its orders,
    the FCC did distinguish regulated and unregulated activities. But in doing so it
    cited a number of regulations and previous orders that explain the significance of
    the distinction. See, e.g., R., Vol. II at 305 (citing 11 FCC Rcd. at 17572). This
    distinction was not unreasoned.
    20
    We construe Blanca’s aside in its opening brief as a separate arbitrary
    and capricious argument. While discussing the inadequacy of the record, Blanca
    argues that the FCC’s refusal to give it access to the Office of Inspector General
    subpoenas of NECA records that Blanca requested “is the epitome of
    arbitrariness.” Opening Br. at 23. The FCC acknowledged this request in its
    orders. In responding to Blanca, the FCC pointed out that “Blanca did have
    access to the underlying cost data because [the Office of the Managing Director]
    explicitly based its financial accounting on the cost studies Blanca itself
    commissioned.” R., Vol. II at 313. And the FCC further noted that “Blanca does
    not state that such records request has any bearing on its ability to challenge the
    Commission’s [demand] Letter.” Id. at 314 n.152. Given that Blanca already had
    access to any of the underlying records, we cannot say that the FCC’s refusal was
    (continued...)
    -44-
    included in the record, including the subpoenas from the FCC’s Inspector
    General, Blanca’s responses to those subpoenas, reports and papers from NECA,
    and Blanca’s accounting records.
    Blanca has presented clear and convincing evidence that the record before
    us is not the full administrative record the FCC had before it throughout the
    proceedings. The FCC references documents throughout the demand letter and
    subsequent orders that it did not include in the record presented to this court. To
    be sure, the FCC erred by depriving this court of the full administrative record.
    Blanca raises only one argument regarding prejudice, though, contending
    “[t]here is nothing in the record to support the FCC’s Orders.” Opening Br. at 23.
    We disagree.
    First, the record provides an adequate factual basis for the FCC’s decision.
    The record includes evidence that Blanca claimed USF support for cellular
    services both within and beyond its designated study area. It reflects that Blanca
    did not distinguish between regulated and nonregulated activities in its
    accounting. And the record establishes that Blanca was never designated as a
    competitive ETC and never submitted the reports necessary to receive identical
    support as a competitive ETC. Blanca does not deny these facts. The subpoenas,
    20
    (...continued)
    arbitrary and capricious.
    -45-
    Blanca’s responses, and Blanca’s underlying accounting reports 21 would tell us
    little more than the record already does.
    Second, the record provides an adequate legal basis for the decision.
    Blanca insists “[t]he FCC Orders rely upon a single, non-binding, non-record
    NECA cost allocation manual to support its view that Blanca’s BETRS service is
    not eligible for USF funding.” Id. at 29. But Blanca’s characterization of the
    record is incorrect. Throughout the proceedings, the FCC provided much more
    than a single “NECA cost allocation manual” to support its view that Blanca had
    improperly received USF payments. See, e.g., R., Vol. II at 304–07 (describing
    the regulations and orders that require proper cost allocation in order to determine
    USF support). Given that the FCC provided an adequate legal basis for its
    decision, any further NECA documents that the FCC relied on for its reasoning
    are not necessary. Inclusion of such documents in the record would not change
    our understanding of the underlying regulatory scheme or our decision.
    21
    Blanca also insists the FCC’s record is deficient because it does not
    include all the underlying accounting reports it relied on in reaching its decision.
    But Blanca has never argued the FCC miscalculated the overpayments. See R.,
    Vol. II at 304 (“In reaching these conclusions, we emphasize that Blanca has
    conceded that it offered CMRS services and it has not challenged the accuracy of
    OMD’s accounting of the aggregate high-cost support attributable to Blanca’s
    inclusion of CMRS-related costs in regulated accounts between 2005 and 2010.”).
    In fact, during oral arguments, Blanca’s counsel conceded that it was not
    challenging the FCC’s calculated debt amount. Blanca contests only the fact that
    any debt exists. Because Blanca does not dispute the FCC’s calculations, Blanca
    has not convinced us that the failure to include the cost data is prejudicial.
    -46-
    Given that the administrative record supports the FCC’s decision, the
    FCC’s failure to include documents referred to in the record is harmless.
    The foregoing analysis also leads us to conclude that the FCC’s reliance on
    the record was supported by substantial evidence. The record contains undisputed
    facts about Blanca’s conduct and accounting practices between 2005 and 2010.
    And these facts establish that Blanca requested USF support for cellular services
    during this time, that the cellular services were not fixed-BETRS, and that Blanca
    never submitted the reports necessary to claim USF support as a competitive ETC.
    A reasonable mind could accept this undisputed evidence in the record as
    adequate to support the FCC’s decision.
    *    *     *
    The FCC did not act arbitrarily and capriciously. The FCC supported its
    decision to initiate debt collection with an explanation of the rules Blanca had
    violated and a calculation of the overpayments Blanca had received. And the
    record, though incomplete, is adequate to support the FCC’s actions.
    IV. Conclusion
    We DENY Blanca’s Motion to Supplement the Record. And we AFFIRM
    the FCC’s decision to collect USF overpayments to Blanca through administrative
    offsets. We remand to the FCC for any further proceedings.
    -47-