Maria Teresa Pupo v. Commissioner, Social Security Administration ( 2021 )


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  • USCA11 Case: 19-14633     Date Filed: 11/03/2021     Page: 1 of 24
    [PUBLISH]
    In the
    United States Court of Appeals
    For the Eleventh Circuit
    ____________________
    No. 19-14633
    ____________________
    MARIA TERESA PUPO,
    Plaintiff-Appellant,
    versus
    COMMISSIONER, SOCIAL SECURITY ADMINISTRATION,
    Defendant-Appellee.
    ____________________
    Appeal from the United States District Court
    for the Southern District of Florida
    D.C. Docket No. 1:17-cv-23609-JB
    ____________________
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    2                      Opinion of the Court               19-14633
    Before WILSON, ROSENBAUM, and HULL, Circuit Judges.
    WILSON, Circuit Judge:
    Maria Teresa Pupo appeals the district court’s order affirm-
    ing the Commissioner of the Social Security Administration’s
    (Commissioner) denial of her application for supplemental security
    income (SSI). Pupo raises five issues on appeal: (1) the administra-
    tive law judge (ALJ) erred by not considering whether to apply a
    higher age category, (2) the Appeals Council erred by not consid-
    ering additional medical evidence she submitted, (3) the ALJ erred
    in assessing her residual functional capacity (RFC), (4) the ALJ
    erred in not giving controlling weight to her treating doctor and
    psychiatrist, and (5) the ALJ erred in finding her mental impair-
    ments did not meet a listed impairment. We find that the Com-
    missioner’s decision is not supported by substantial evidence for
    two reasons. First, the ALJ erred by not addressing one of Pupo’s
    medical diagnoses, her incontinence, when assessing her RFC. Sec-
    ond, the Appeals Council erred by not considering the new medical
    evidence submitted by Pupo following the ALJ’s denial of her SSI
    claim. Accordingly, we reverse the district court’s decision affirm-
    ing the ALJ’s decision and remand to the Commissioner to reeval-
    uate Pupo’s claim consistent with this opinion.
    BACKGROUND
    Before turning to the facts of the case, here is a brief over-
    view of the process for obtaining social security benefits. The
    claimant applies in writing to the Social Security Administration
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    19-14633               Opinion of the Court                        3
    (SSA) and if the SSA denies the application, the claimant has sixty
    days to seek reconsideration. See 
    42 U.S.C. § 405
    (b)(1). If the SSA
    denies reconsideration, the claimant can request a hearing before
    an ALJ.
    At the hearing, the ALJ performs a five-step analysis in de-
    termining if the applicant is disabled. The steps are as follows:
    1. At Step One, the ALJ determines whether the claimant is en-
    gaged in substantial gainful activity. If the claimant is en-
    gaged in substantial gainful activity, then the claimant is not
    disabled. 
    20 C.F.R. § 416.920
    (a)(4)(i).
    2. At Step Two, the ALJ determines whether the claimant has
    a severe impairment. A claimant who does not have a se-
    vere impairment is not disabled. 
    Id.
     § 416.920(a)(4)(ii).
    3. At Step Three, the ALJ determines whether the claimant has
    an impairment that meets or equals a listed impairment. A
    claimant who meets or equals a listed impairment is disa-
    bled. Id. § 416.920(a)(4)(iii).
    4. At Step Four, the ALJ determines whether the claimant has
    any impairments that prevent her from returning to her past
    relevant work. If the claimant has a severe impairment that
    does not equal or meet the severity of the listed impairment,
    the ALJ proceeds to Step Four and assesses the claimant’s
    RFC. If the claimant can return to her past or relevant work,
    then she is not disabled. Id. § 416.920(a)(4)(iv).
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    4                      Opinion of the Court                19-14633
    5. At Step Five, the ALJ determines whether the claimant’s im-
    pairment prevents her from doing any other work. If the
    claimant can adjust to other work, she is not disabled, but if
    she cannot adjust, she is disabled. Id. § 416.920(a)(4)(v).
    The claimant may also obtain judicial review of the ALJ’s
    decision in a United States district court by commencing a civil ac-
    tion within sixty days of notice of the decision. 
    42 U.S.C. § 405
    (g).
    Pupo first applied for SSI in June 2011, alleging that she was
    unable to work due to depression, body tremors, and high blood
    pressure. Her initial application was denied, but, in June 2015, her
    case was remanded by the district court for further proceedings
    pursuant to sentence four of 
    42 U.S.C. § 405
    (g). The Appeals Coun-
    cil then vacated the Commissioner’s final decision and remanded
    the case to an ALJ for the resolution of certain issues. The ALJ is-
    sued a decision in August 2016, which is the subject of this appeal.
    I. Pupo’s Medical Evidence
    Pupo submitted medical and opinion evidence that reflects
    numerous ailments over the years. In 2009, she was struck by a
    vehicle and doctors treated her for a broken clavicle and minor in-
    juries to other parts of her body. From 2011 to 2014, she visited
    Dr. Omar Suarez routinely for physical exams with complaints of
    headaches, episodes of weakness and fatigue, back pain, depres-
    sion, and left foot pain.
    In July 2014, she began seeing Dr. Rolando E. Diaz, who,
    after treating Pupo for a year and a half, completed a physical RFC
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    19-14633                Opinion of the Court                         5
    questionnaire for Pupo, listing the following diagnoses: low back
    pain, uterine prolapse, gastroesophageal reflux disease (GERD),
    urinary incontinence, hypothyroidism, obesity, hyperlipidemia,
    and diabetes mellitus type II. Pupo had never been hospitalized for
    her medical impairments. She had several secondary side effects
    from her medicines, including nausea and dizziness, but she had
    responded to treatment as well as expected and no courses of treat-
    ment had been discontinued because of side effects or ineffective-
    ness. Her symptoms included fatigue, dizziness, and pain in her
    low back, left clavicle, and left body side. This pain often interfered
    with her attention and concentration. Despite these symptoms,
    Dr. Diaz had not placed or requested any limitations on her activity
    in the RFC questionnaire.
    When estimating Pupo’s functional limitations in a compet-
    itive work situation, Dr. Diaz stated that Pupo could not walk far
    without rest or experiencing severe pain and she could sit or stand
    for forty-five minutes at one time before needing to change posi-
    tions or walk around. Due to body pain, Pupo could rarely lift ten
    pounds in a competitive work situation, but could use her hands
    for simple grasping, pushing and pulling, and fine manipulation
    and could use her feet for repetitive movements. Dr. Diaz noted
    that Pupo’s impairments were not likely to produce “good days”
    or “bad days” because her impairments consistently limited her
    functional capacity on a day-to-day basis.
    From March 2011 to April 2016, Pupo visited several urolo-
    gists and gynecologists with complaints of urinary incontinence.
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    6                     Opinion of the Court               19-14633
    During these visits Pupo complained that she had to wear five pads
    a day, her doctors noted that she had a prolapsed bladder, and her
    symptoms were not responding well to medication.
    In addition to records on her physical impairments, Pupo
    also submitted records about her psychological impairments. In
    2011, Pupo was diagnosed with major depressive disorder after
    completing a psychiatric evaluation. From May 2011 to February
    2014, she visited a psychiatrist, Dr. Rosa Amurrio, regularly for
    treatment. Dr. Amurrio prescribed Pupo a variety of medications
    for her mental disorders. Pupo was briefly committed to inpatient
    treatment for one week after she told Dr. Amurrio that she had
    hallucinations and suicidal ideation. However, she later denied
    having had these symptoms after being discharged. During her
    regular visits, Dr. Amurrio reported that Pupo was casually
    dressed, had good eye contact and fluent speech, and was oriented.
    Her mood had improved slightly, but she still experienced forget-
    fulness, lack of energy, and anxiety. Pupo had complained of anxi-
    ety and depression after running out of her medications but re-
    ported that she had an improved mood and was doing much better
    while taking medications.
    In July 2012, Dr. Amurrio completed a psychiatric and psy-
    chosocial evaluation of Pupo. She diagnosed Pupo with major de-
    pressive disorder and severe and generalized anxiety disorder. Dr.
    Amurrio had not placed or requested any limitations on Pupo’s ac-
    tivities. Her impairments were likely to produce good and bad
    days because her decreased mood could cause bad days. She
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    19-14633                Opinion of the Court                          7
    suffered from depressive syndrome with the following clinical fea-
    tures: anhedonia; appetite disturbance with change in weight; dif-
    ficulty concentrating or difficulty thinking; hallucinations, delu-
    sions, or paranoid thinking, and feelings of guilt or worthlessness.
    Pupo’s condition did not result in a complete inability to function
    independently outside of her home.
    Next, Dr. Amurrio reported that Pupo had the following re-
    strictions for work-related mental activities: mild restrictions in car-
    rying out short, simple instructions; moderate restrictions in un-
    derstanding and remembering detailed instructions; moderate re-
    strictions in carrying out detailed instructions; and mild restrictions
    in the ability to make judgments on simple work-related decisions.
    Pupo also had mild restrictions for interacting appropriately with
    coworkers and marked restrictions for responding appropriately to
    work pressures and changes in a usual work setting.
    II. The ALJ Hearing and Decision
    Pupo had an ALJ hearing in April 2016. She testified that she
    was 54-years old and born in Cuba. She could not communicate in
    English, and could not work due to depression, pain in her left clav-
    icle and left leg, diabetes, high blood pressure, and urinary inconti-
    nence. Her only work experience was a six-month stint in 2007–08
    cleaning construction homes. She testified that she could stand or
    walk for forty-five minutes to an hour, could sit for about an hour
    before feeling increased pain, and could lift twenty pounds without
    feeling an increase in pain. She did not do any housework, had
    difficulty dressing herself because of her left arm pain, occasionally
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    8                      Opinion of the Court                19-14633
    went grocery shopping with her husband, read the Bible for ten
    minutes per day, and needed her husband to remind her to take her
    medications. A vocational expert (VE) also testified about hypo-
    thetical individuals with Pupo’s age, education, and past work ex-
    perience who could perform work at the medium exertional level
    and found that there were three jobs that she could do: industrial
    cleaner, laundry worker, and hand packager.
    The ALJ issued a decision in August 2016 which concluded
    that Pupo was not disabled. The ALJ made the following findings:
    • At Step One of the sequential analysis, Pupo had not en-
    gaged in substantial gainful activity since her application for
    benefits.
    • At Step Two, Pupo had numerous severe impairments: ma-
    jor depressive disorder, hypertension, hypothyroidism, dia-
    betes type II, and obesity.
    • At Step Three, Pupo did not have an impairment or combi-
    nation of impairments that met or medically equaled the se-
    verity of one of the listed impairments (a Listing) in 20 C.F.R
    Part 404, Subpart P, Appendix 1.
    • Pupo had the RFC to perform medium work except that she
    was limited to work that requires her to remember and im-
    plement simple instructions, have occasional contact with
    coworkers, and no contact with the general public. In mak-
    ing this determination, the ALJ noted that “the claimant’s
    statements concerning the intensity, persistence and
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    19-14633              Opinion of the Court                        9
    limiting effects of [her] symptoms are not entirely consistent
    with the medical evidence and other evidence in the rec-
    ord.”
    • At Step Four, Pupo had no past relevant work.
    • At Step Five, there were jobs that existed in significant num-
    bers in the national economy that Pupo could perform, con-
    sidering her age, education, work experience, and RFC.
    • Accordingly, the ALJ found that Pupo was “not disabled.”
    Notably, the ALJ did not identify Pupo’s stress urinary in-
    continence as one of her severe impairments at Step Two and did
    not address the effect of her stress urinary incontinence on her
    physical abilities at Step Four. The ALJ’s Step Four finding that
    Pupo had the RFC to perform “medium work” meant that she
    could, among other things, lift up to fifty pounds at a time and
    could frequently lift and carry up to twenty-five pounds. See 
    20 C.F.R. § 416.967
    (d). In making this RFC assessment, the ALJ “as-
    sign[ed] minimal weight” to the opinion of Dr. Diaz, Pupo’s treat-
    ing physician, in his RFC questionnaire. The ALJ explained that
    objective medical evidence, including Dr. Diaz’s own “relatively
    unremarkable” physical exams, did not support Dr. Diaz’s RFC
    opinion.
    In October 2016, Pupo filed with the Appeals Council writ-
    ten exceptions to the ALJ’s decision. She also submitted additional
    evidence including her treatment records between May 2016 and
    September 2016. The Appeals Council declined to assume
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    10                         Opinion of the Court                      19-14633
    jurisdiction and found that the new evidence would not change the
    outcome. Specifically, it stated “[w]e did not consider or exhibit
    this evidence.” 1
    Pupo then filed a complaint in the district court requesting
    review of the ALJ’s denial of benefits. The district court granted
    the Commissioner’s motion for summary judgment, denied Pupo’s
    motion for summary judgment, and affirmed the ALJ’s decision.
    Pupo appealed to this court.
    STANDARD OF REVIEW
    We review de novo the legal principles applied by the Com-
    missioner in social security appeals. Moore v. Barnhart, 
    405 F.3d 1208
    , 1211 (11th Cir. 2005) (per curiam). However, we review the
    resulting decision only to determine if it is supported by substantial
    1 Ordinarily, a claimant appealing an ALJ’s decision files a request for review
    with the Appeals Council. 
    20 C.F.R. §§ 416.1467
    , 416.1468. When, as here,
    the claimant appeals an ALJ’s new decision after a district court remand, the
    claimant instead files “written exceptions” to the ALJ’s new decision. 
    20 C.F.R. § 416.1484
    (a); see also SSA, Hearings, Appeals, and Litigation Law Man-
    ual (HALLEX) I-4-8-5A (2020) (explaining that when there is a district court
    remand, the claimant files written exceptions rather than a request for review).
    The Appeals Council “may assume jurisdiction” based on the claim-
    ant’s written exceptions and applies the same “standard set forth in § 416.1470”
    applicable to requests for review. 
    20 C.F.R. § 416.1484
    (a). The Appeals Coun-
    cil also considers any additional evidence from the claimant “using the same
    procedures as in request for review cases.” HALLEX I-4-8-25C. If the Appeals
    Council declines to assume jurisdiction, it “issue[s] a notice to [the claimant]
    addressing [the claimant’s exceptions] and explaining why no change in the
    [ALJ’s] hearing decision is warranted,” and the ALJ’s new decision becomes
    the final decision of the Commissioner. 
    20 C.F.R. § 416.1484
    (b)(2).
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    19-14633                  Opinion of the Court                              11
    evidence. 
    Id.
     “Substantial evidence is less than a preponderance”
    and “such relevant evidence as a reasonable person would accept
    as adequate to support a conclusion.” 
    Id.
     The individual seeking
    social security disability benefits bears the burden of proving that
    she is disabled. 
    Id.
     We will not decide the facts anew, make credi-
    bility determinations, or re-weigh the evidence. 
    Id.
    DISCUSSION
    I. Whether the ALJ Erred by Failing to Consider Using the
    Older Age Category in Assessing Pupo’s Ability to Adapt to Other
    Work.
    Pupo’s first issue on appeal involves Step Five of the ALJ’s
    analysis. After there has been a finding at Step Four that the claim-
    ant cannot return to her past relevant work, 2 the burden shifts to
    the agency to show that a significant number of jobs exist in the
    national economy that the claimant could perform. Winschel v.
    Comm’r of Soc. Sec., 
    631 F.3d 1176
    , 1180 (11th Cir. 2011). There
    are two paths that the ALJ may take to make this determination.
    First, the ALJ can turn to the Medical-Vocational Guidelines, re-
    ferred to as the grids, which will direct a finding of “disabled” or
    “not disabled.” See 20 C.F.R. Pt. 404, Subpt. P, App. 2. Second, if
    2 In thiscase, the ALJ found at Step Four that Pupo had no past relevant work,
    which means, in effect, she cannot return to any past relevant work. See 
    20 C.F.R. § 416.960
    (b) (defining “past relevant work” as work the claimant had
    “done within the past 15 years, that was substantial gainful activity, and that
    lasted long enough for [the claimant] to learn to do it”).
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    12                      Opinion of the Court                 19-14633
    the grids do not apply because a claimant does not meet all the cri-
    teria, then the grids should be used as a framework along with in-
    dependent evidence. 
    Id.
     § 200.00(d).
    The grids are comprised of a series of tables, referred to as
    rules, with each table corresponding to a different RFC (sedentary,
    light, medium). The regulations provide that “[w]here the findings
    of fact made with respect to a particular individual’s vocational fac-
    tors and residual functional capacity coincide with all of the criteria
    of a particular rule, the rule directs a conclusion as to whether the
    individual is or is not disabled.” Id. § 200.00(a). The vocational
    factors considered include the claimant’s age, education, and work
    experience. Under the regulations, “age” means a claimant’s
    “chronological age.” 
    20 C.F.R. § 416.963
    (a). A person aged 50 to
    54 is classified as “closely approaching advanced age,” and a person
    aged 55 or older is classified as “advanced age.” 
    Id.
     § 416.963(d)–
    (e).
    In a sense, the grids function like an equation, where the ALJ
    inputs the various factors, and an outcome is generated. See Gib-
    son v. Heckler, 
    762 F.2d 1516
    , 1520 (11th Cir. 1985) (per curiam)
    (describing the grids as “a series of matrices which correlate a set of
    variables” to render a finding of disabled or not disabled). While
    this method is clean and efficient, every claimant is unique and
    sometimes the criteria in the grids do not accurately reflect the true
    capabilities of a particular claimant. See 
    id.
     To ensure that the ALJ
    does not rely too heavily on the grids, we have proscribed the me-
    chanical application of the grids based on the claimant’s age in
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    19-14633               Opinion of the Court                       13
    determining whether the claimant can adapt to other work.
    Walker v. Bowen, 
    826 F.2d 996
    , 1002 (11th Cir. 1987) (per curiam).
    While the ALJ may use the claimant’s age in applying the grids, it
    will not be conclusive. Reeves v. Heckler, 
    734 F.2d 519
    , 525 (11th
    Cir. 1984) (per curiam). Before the ALJ relies on the age factor of
    the grids in making his determination, the claimant should first be
    allowed to proffer “substantial credible evidence that his ability to
    adapt is less than the level established under the grids for persons
    his age.” 
    Id.
    Relevant to this case, the grids “may not be used when the
    claimant’s non-exertional impairments are severe enough to pre-
    clude a wide range of employment at the level indicated by the ex-
    ertional impairments.” Walker, 
    826 F.2d at 1003
     (emphasis omit-
    ted). Examples of non-exertional impairments are nervousness or
    anxiety, difficulty concentrating, or difficulty remembering de-
    tailed instructions. 
    20 C.F.R. § 416
    .969a(c). The grids may still be
    used as a framework in this situation, but the ALJ will need to pro-
    vide independent evidence, preferably through VE testimony, to
    assess the impact these limitations have on the claimant’s ability to
    adapt to other work in the national economy. Wilson v. Barnhart,
    
    284 F.3d 1219
    , 1227 (11th Cir. 2002) (per curiam). For the VE’s tes-
    timony to meet the substantial evidence standard, “the ALJ must
    pose a hypothetical question which comprises all of the claimant’s
    impairments.” 
    Id.
    Pupo argues that the ALJ erred at Step Five because he did
    not consider whether the older age category should apply to Pupo.
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    14                        Opinion of the Court             19-14633
    The Commissioner responds that the ALJ did not err for two rea-
    sons: (1) Pupo did not offer any evidence that the older age cate-
    gory should apply and (2) the ALJ did not mechanically apply the
    age categories because he relied on VE testimony and only used
    the grids as a framework. On the day the ALJ issued his decision,
    Pupo was 66 days shy of her 55th birthday, which would have
    placed her in the “advanced age” category. Thus, Pupo contends
    that this case involves a borderline age situation.
    We have yet to address the borderline age situation in a pub-
    lished opinion. The relevant regulation provides that the Commis-
    sioner:
    will not apply the age categories mechanically in a
    borderline situation. If [the claimant is] within a few
    days to a few months of reaching an older age cate-
    gory, and using the older age category would result
    in a determination or decision that [the claimant is]
    disabled, [the Commissioner] will consider whether
    to use the older age category after evaluating the
    overall impact of all the factors of [the claimant’s]
    case.
    
    20 C.F.R. § 416.963
    (b).
    At the outset, we reject the Commissioner’s argument that
    Pupo was required to offer additional evidence that the older age
    category should apply in a borderline age situation. The Commis-
    sioner cites to our rule in Reeves in support of its argument.
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    19-14633                Opinion of the Court                        15
    However, Reeves is distinguishable because it did not concern a
    borderline age situation. There, the claimant was 37 and the next
    higher age category began at 50. Reeves, 
    734 F.2d at 525
    . Further-
    more, we held there that the burden is on the claimant to show
    that the grids should not be applied mechanically based on the
    claimant’s age. 
    Id.
     In contrast, § 416.963(b) does not place the bur-
    den on the claimant, but rather says the Commissioner “will con-
    sider whether to use the older age category after evaluating the
    overall impact of all the factors.” 
    20 C.F.R. § 416.963
    (b) (emphasis
    added). Thus, not only are the facts in Reeves not directly on point
    here but applying it in borderline age situations would be incon-
    sistent with the language of the regulation.
    Nevertheless, we agree with the Commissioner that the ALJ
    did not err in this case because he did not rely solely on the grids in
    making his disability determination. The whole crux of the bor-
    derline age regulation is that the Commissioner will not apply the
    age categories, i.e., the grids, mechanically. We agree that the ALJ
    could not have erred in failing to consider the borderline age situa-
    tion because he did not apply the grids mechanically in this case,
    but instead relied on VE testimony due to Pupo’s non-exertional
    limitations.
    This is consistent with other circuits that have considered
    the borderline age situation. For example, the Tenth Circuit in
    Daniels interpreted the borderline age regulation to mean that the
    Commissioner may not apply the age categories mechanically “in
    relying on the grids to determine whether a claimant is disabled.”
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    16                     Opinion of the Court                 19-14633
    Daniels v. Apfel, 
    154 F.3d 1129
    , 1136 (10th Cir. 1998) (emphasis
    added); see also Kane v. Heckler, 
    776 F.2d 1130
    , 1134 (3d Cir. 1985)
    (“Where a procrustean application of the grids results in a case that,
    but for the passage of a few days, would be decided differently, such
    an application would appear to be inappropriate.”).
    In sum, we hold that the ALJ did not mechanically apply the
    age categories here because he did not rely on the grids, but instead
    used the grids as a framework along with independent evidence
    from VE testimony. This is consistent with the regulations and our
    precedent for the proper analysis at Step Five. Accordingly, the ALJ
    did not err by not addressing the borderline age situation and sub-
    stantial evidence supports the ALJ’s decision in this regard.
    II. Whether the Additional Evidence Submitted to the Ap-
    peals Council Was “New and Material” and Warrants Remand for
    Further Consideration by the ALJ.
    Turning to the second issue on appeal, Pupo argues that the
    Appeals Council erred in not considering additional medical rec-
    ords she submitted after the ALJ issued his decision. Generally,
    claimants are permitted to present new evidence at each stage of
    their administrative process, including before the Appeals Council.
    Ingram v. Comm’r of Soc. Sec. Admin., 
    496 F.3d 1253
    , 1261 (11th
    Cir. 2007). The Appeals Council will review a case if it “receives
    additional evidence that is new, material, and relates to the period
    on or before the date of the hearing decision, and there is a reason-
    able probability that the additional evidence would change the
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    19-14633                  Opinion of the Court                             17
    outcome of the decision.” 
    20 C.F.R. § 416.1470
    (a)(5). 3 We review
    de novo the Appeals Council’s refusal to consider new evidence.
    Washington, 806 F.3d at 1320–21. “[W]hen the Appeals Council
    erroneously refuses to consider evidence, it commits legal error
    and remand is appropriate.” Id. at 1321.
    Here, the Appeals Council erred in refusing to consider
    Pupo’s new, material, and chronologically relevant evidence.
    Pupo submitted medical records showing that she had surgery be-
    cause of her stress urinary incontinence nine days before the ALJ
    issued his decision. This new evidence showed that her stress in-
    continence was in fact severe and serious enough to require sur-
    gery. At the time of the ALJ’s decision, the medical evidence in the
    record indicated that, after more conservative medication treat-
    ment for her stress incontinence had failed, Pupo’s urologist and
    3 In 2016, 
    20 C.F.R. § 416.1470
    (a)(5) was amended, effective January 17, 2017,
    but with compliance not required until May 1, 2017. See 
    81 Fed. Reg. 90987
    ,
    90996 (Dec. 16, 2016). In other words, the new regulation went into effect
    after Pupo submitted her new evidence to the Appeals Council but before the
    Appeals Council issued its decision refusing to consider it. The new version
    of § 416.1470(a)(5) added the requirement that the new evidence show a rea-
    sonable probability of a different outcome before the Appeals Council will re-
    view the new evidence. Prior to this change, our precedent interpreted the
    term “material” in § 416.1470(a)(5) to require the new evidence to show a rea-
    sonable possibility of a different outcome. See Washington v. Soc. Sec. Ad-
    min, Comm’r., 
    806 F.3d 1317
    , 1321 (11th Cir. 2015) (per curiam). Because the
    parties do not dispute that the new version of § 416.1470(a)(5) applies to
    Pupo’s new evidence, we assume, without deciding, that it does.
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    18                     Opinion of the Court               19-14633
    gynecologists began discussing with her a possible surgical treat-
    ment. However, no surgery had ever been performed.
    These new medical records showing Pupo in fact had sur-
    gery for her stress incontinence constitute new and material evi-
    dence that had a reasonable probability of changing the outcome
    of the decision. This is particularly true when considered with the
    ALJ’s findings at Step Four that Pupo had never been hospitalized
    for any of her physical impairments and that her doctors’ physical
    treatment notes had been “consistently unremarkable.” Both of
    these findings now appear to be inaccurate with respect to her
    stress incontinence when these new records are considered.
    These now-evident factual errors are compounded by the
    fact that, at Step Four, the ALJ did not adequately consider the ef-
    fects of Pupo’s stress incontinence on her ability to perform me-
    dium work, especially the lifting requirements, as discussed below.
    Considering this new objective medical evidence bearing on the
    severity of her stress incontinence, a factfinder could reasonably
    conclude that Pupo could not have lifted up to fifty pounds at a
    time or frequently lifted and carried objects weighing up to twenty-
    five pounds during the relevant time period. Moreover, the ALJ’s
    hypothetical question to the vocational expert asked only about
    medium work with no lifting restrictions. Given the foregoing, the
    Appeals Council erred in concluding that this new evidence failed
    to show a reasonable probability of a different outcome. See 
    20 C.F.R. § 416.1470
    (a)(5). Because the Appeals Council failed to
    properly consider this new evidence submitted by Pupo, we
    USCA11 Case: 19-14633       Date Filed: 11/03/2021    Page: 19 of 24
    19-14633               Opinion of the Court                       19
    remand for consideration of Pupo’s disability eligibility based on
    the total record.
    III. Whether Substantial Evidence Supports the ALJ’s As-
    sessment of Pupo’s Residual Functional Capacity (RFC).
    Pupo’s third issue concerns Step Four of the sequential anal-
    ysis, where the ALJ must determine a claimant’s RFC by consider-
    ing all relevant medical and other evidence. 
    20 C.F.R. § 416.920
    (e).
    The RFC is an assessment of a claimant’s ability to do work despite
    her impairments. 
    Id.
     § 416.945(a). The ALJ makes this determina-
    tion by considering the claimant’s ability to lift and carry weight,
    sit, stand, push, pull, walk, etc., as well as the claimant’s mental
    abilities. Id. § 416.945(b)–(c). The claimant’s RFC is then used to
    determine her capability of performing various designated levels of
    work (sedentary, light, medium, heavy, or very heavy). See id.
    § 416.967. As noted earlier, a person with the RFC to perform me-
    dium work can lift “no more than 50 pounds at a time with fre-
    quent lifting or carrying of objects weighing up to 25 pounds,” and
    can also perform any sedentary or light work. Id. § 416.967(c). The
    SSA has provided that:
    In assessing RFC, the [ALJ] must consider limitations
    and restrictions imposed by all of an individual’s im-
    pairments, even those that are not “severe.” While a
    “not severe” impairment(s) standing alone may not
    significantly limit an individual’s ability to do basic
    work activities, it may—when considered with
    USCA11 Case: 19-14633       Date Filed: 11/03/2021     Page: 20 of 24
    20                     Opinion of the Court                 19-14633
    limitations or restrictions due to other impairments—
    be critical to the outcome of a claim.
    Social Security Regulation (SSR) 96-8p, 
    61 Fed. Reg. 34474
    , 34477
    (July 2, 1996); see also Schink v. Comm’r of Soc. Sec., 
    935 F.3d 1245
    ,
    1268 (11th Cir. 2019) (per curiam) (“Consideration of all impair-
    ments, severe and non-severe, is required when assessing a claim-
    ant’s RFC.”).
    In Schink, we found that the ALJ’s decision was not sup-
    ported by substantial evidence because the ALJ did not consider the
    claimant’s mental impairments when evaluating the claimant’s
    RFC, despite the ALJ stating he “considered all symptoms.”
    Schink, 935 F.3d at 1269. Although the mental impairments were
    non-severe, the ALJ was still required to consider them when as-
    sessing the claimant’s RFC. Id. Since the ALJ provided no assess-
    ment on the claimant’s mental impairments, we found the ALJ’s
    overall assessment of the claimant’s RFC to be inadequate. Id. at
    1270.
    Similarly, here, although the ALJ stated he “considered all
    symptoms,” his decision demonstrates that he did not. The ALJ
    did not consider Pupo’s stress urinary incontinence when he con-
    ducted his RFC assessment. He noted that she had been treated for
    incontinence in his decision but did not discuss how her inconti-
    nence would impact her ability to perform work at the medium
    level, especially how it would affect her ability to lift and carry
    weight. This is particularly troubling given that the record shows
    that Pupo saw numerous gynecologists and a urologist about her
    USCA11 Case: 19-14633        Date Filed: 11/03/2021      Page: 21 of 24
    19-14633                Opinion of the Court                         21
    incontinence and uterine prolapse; she complained about inconti-
    nence to multiple providers, noting that she had to wear five pads
    a day; she was referred to have surgery in 2014 but was unable to
    receive medical clearance; she complained of incontinence when
    coughing or lifting weight; she had a positive cough test; and treat-
    ment through medication had failed.
    Like the ALJ in Schink, the ALJ here was required to con-
    sider all of Pupo’s impairments, severe or not, when evaluating her
    RFC. The ALJ did this for Pupo’s other impairments, such as back
    pain, obesity, and depression, but failed to mention any impact that
    her incontinence might have had on her RFC during the relevant
    time period.
    It is also worth noting that the ALJ did not rely on any opin-
    ion evidence from a medical doctor regarding Pupo’s physical abil-
    ities, such as sitting, standing, walking, lifting, and carrying, in de-
    termining her RFC.
    To be sure, an ALJ’s RFC assessment is an administrative
    finding based on all the relevant evidence, including both medical
    and nonmedical evidence. See 
    20 C.F.R. § 416.945
    (a)(3); SSR 96-8p,
    
    61 Fed. Reg. 34474
    , 34476–77. While medical opinion evidence as
    to a claimant’s physical abilities and limitations is not required in
    every case, it is particularly helpful in a complicated medical case
    like Pupo’s, in which the claimant has many longstanding physical
    and mental ailments. Moreover, the ALJ has a duty to “make every
    reasonable effort to ensure that the file contains sufficient evidence
    to assess RFC.” SSR 96-8p, 
    61 Fed. Reg. 34474
    , 34477; see also 20
    USCA11 Case: 19-14633       Date Filed: 11/03/2021    Page: 22 of 24
    22                     Opinion of the Court                19-
    14633 C.F.R. § 416.945
    (a)(3) (stating that the agency is “responsible for
    developing [the claimant’s] complete medical history, including ar-
    ranging for a consultative examination(s) if necessary, and making
    every reasonable effort to help [the claimant] get medical reports
    from [the claimant’s] medical sources”).
    Here, however, the record contains no opinion about
    Pupo’s physical abilities and limitations from Pupo’s urologist or
    any of her gynecologists who treated her incontinence or from a
    consulting doctor who had either reviewed her medical records or
    examined her. Further, the ALJ gave minimal weight to Dr. Diaz’s
    opinion about Pupo’s physical abilities and limitations, leaving the
    ALJ without any medical opinion on that issue at all.
    The absence of such medical opinion evidence is particularly
    concerning here because the ALJ also failed to conduct a function-
    by-function assessment of Pupo’s physical abilities and to explain
    how the non-opinion evidence in the record—both medical and
    nonmedical—supported his finding that Pupo could perform all the
    physical requirements for medium work, including lifting as much
    as fifty pounds at a time and frequently lifting up to twenty-five
    pounds. See SSR 96-8p, 
    61 Fed. Reg. 34474
    , 34477–78 (requiring
    the ALJ to perform a “function-by-function” RFC assessment to
    avoid overlooking some of the claimant’s limitations or using the
    incorrect exertional category and requiring the ALJ to include a
    “narrative discussion describing how the evidence supports each
    conclusion, citing specific medical facts (e.g., laboratory findings)
    and nonmedical evidence (e.g., daily activities, observations)”).
    USCA11 Case: 19-14633           Date Filed: 11/03/2021       Page: 23 of 24
    19-14633                  Opinion of the Court                             23
    Instead, the ALJ merely found, without explanation or citation to
    supporting evidence, that “[t]he objective evidence does not sup-
    port an RFC less than the medium exertional level.”
    Accordingly, given the combination of all these factors and
    shortcomings, we conclude that substantial evidence does not sup-
    port the ALJ’s finding that Pupo could perform medium work with
    non-exertional limits because he did not adequately consider
    Pupo’s incontinence in assessing her RFC.4
    CONCLUSION
    We reverse the order of the district court affirming the deci-
    sion of the Commissioner. We find that substantial evidence does
    not support the Commissioner’s decision because the ALJ did not
    consider Pupo’s incontinence when determining her RFC. Fur-
    ther, the Appeals Council erred in not considering the new evi-
    dence submitted by Pupo. Upon remand from the district court,
    the ALJ must consider the effects of Pupo’s incontinence on her
    RFC, including the new evidence submitted by Pupo on this con-
    dition. In remanding this case, we offer no opinion as to whether
    Pupo can ultimately establish that she is disabled within the mean-
    ing of the Social Security Act. We have determined only that the
    4 Pupo’s remaining issues on appeal challenge the ALJ’s decision to not give
    controlling weight to her doctors’ opinions and finding that her mental im-
    pairments did not meet a listed impairment. Because we remand on two of
    her other issues, we offer no opinion as to whether the ALJ erred in these re-
    gards. On remand from the district court, the ALJ is to reconsider Pupo’s
    claim based on the entire record.
    USCA11 Case: 19-14633     Date Filed: 11/03/2021   Page: 24 of 24
    24                    Opinion of the Court              19-14633
    ALJ and the Appeals Council did not adequately consider certain
    issues and therefore the Commissioner’s decision is not supported
    by substantial evidence.
    REVERSED and REMANDED.