Virginia Poindexter v. Mercedes-Benz Credit , 792 F.3d 406 ( 2015 )


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  •                              PUBLISHED
    UNITED STATES COURT OF APPEALS
    FOR THE FOURTH CIRCUIT
    No. 14-1858
    VIRGINIA M. POINDEXTER,
    Plaintiff - Appellant,
    v.
    MERCEDES-BENZ   CREDIT    CORPORATION,    a/k/a    Mercedes-Benz
    Financial,
    Defendant - Appellee.
    Appeal from the United States District Court for the Eastern
    District of Virginia, at Alexandria.    Claude M. Hilton, Senior
    District Judge. (1:13-cv-01200-CMH-TCB)
    Argued:   May 12, 2015                      Decided:   July 7, 2015
    Before WILKINSON, AGEE, and WYNN, Circuit Judges.
    Affirmed by published opinion. Judge Agee wrote the opinion, in
    which Judge Wilkinson and Judge Wynn joined.
    Joanna Lee Faust, CAMERON MCEVOY, PLLC, Fairfax, Virginia, for
    Appellant.     Frank   Joseph  Mastro, SCHLOSSBERG  &  MASTRO,
    Hagerstown, Maryland, for Appellee.
    AGEE, Circuit Judge:
    Virginia M. Poindexter appeals the district court’s grant
    of summary judgment to Mercedes-Benz Credit Corporation (“MBCC”)
    on her claims arising from MBCC’s failure to timely release a
    lien placed on her residence after she satisfied her underlying
    debt obligation.          For the reasons set forth below, we affirm the
    district court’s judgment.
    I.
    In April 2001, Poindexter purchased an Audi sedan from HBL,
    Inc., an automobile dealer in northern Virginia.                        She originally
    entered into a retail installment contract with HBL, but HBL
    then assigned the contract to MBCC.
    Soon    after      the    assignment,          MBCC   offered     Poindexter     the
    opportunity to participate in its Home Owner’s Choice program.
    Under that program, Poindexter would grant MBCC a lien against
    her Potomac Falls residence by a deed of trust as security for
    the outstanding automobile loan.                     MBCC marketed the program as a
    way   for    borrowers         to   make       the    interest   paid    on    the    loan
    deductible     for       federal    tax    purposes.          Unless     the   loan    was
    structured     as    a    mortgage      loan,        this   interest     would   not    be
    deductible.
    Poindexter voluntarily chose to participate in the program.
    In    so    doing,    she      signed      a    Servicing     Disclosure       Statement
    2
    acknowledging that the “mortgage loan” would be covered by the
    federal Real Estate Settlement Procedures Act (“RESPA”), with
    MBCC acting as “servicer.”            (J.A. 96-97.)            Consistent with this
    arrangement, Poindexter executed a Deed of Trust in favor of
    MBCC, which was properly recorded in the land records of the
    Loudoun   County,      Virginia      Circuit        Court.      The    Deed    of    Trust
    contained a covenant in which MBCC promised to release the lien
    “[u]pon payment of all sums secured by [it].”                    (J.A. 10.)
    In the spring of 2004, Poindexter traded in her Audi as
    part of a transaction with HBL to lease a Mercedes-Benz sedan.
    Her   obligation    to   make     further      payments       related    to    the   Audi
    ended at that time.          For reasons not fully explained in the
    record,     however,     MBCC     did      not       record     a     certificate      of
    satisfaction releasing the Deed of Trust.
    Poindexter    discovered        that     the    unreleased       Deed    of    Trust
    remained a lien against her residence in May 2013, when she and
    her   husband   attempted       to    refinance        their    existing       mortgage.
    Almost    immediately,      Poindexter’s            husband     and     her    attorney
    contacted    MBCC   on    her     behalf       to    demand     that    MBCC    file    a
    certificate of satisfaction to release the lien. 1                      Although MBCC
    remained in discussions with Poindexter and never refused to
    1By 2013, MBCC had been part of several mergers and its
    corporate successor was TD Auto Finance LLC.     For ease of
    reference, however, the opinion will refer to these parties
    collectively as “MBCC.”
    3
    record a certificate of satisfaction, it also did not timely
    fulfill        Poindexter’s      demand.         The   lender          Poindexter        had
    approached to refinance her home denied her application.
    Soon    thereafter,      in    September    2013,        Poindexter        filed    a
    complaint against MBCC in the United States District Court for
    the Eastern District of Virginia.                   The Complaint alleged six
    causes of action: (1) breach of contract; (2) slander of title;
    (3) violation of RESPA; (4) violation of the Virginia Consumer
    Protection Act (“VCPA”); (5) violation of Virginia Code § 55-
    66.3;    and     (6)   declaratory      judgment.          She    sought      to    have    a
    certificate       of   satisfaction      recorded      and       claimed      $95,000      in
    damages, as she alleged that MBCC’s actions had, among other
    things,    prevented       her   from    securing      a    better      interest        rate
    during her mortgage refinancing.
    Several       weeks      later,     MBCC    recorded         a    certificate         of
    satisfaction that released the lien of the Deed of Trust against
    Poindexter’s residence.           MBCC then moved for summary judgment on
    all of the claims, arguing they were time-barred.                            Furthermore,
    MBCC contended that Poindexter had, at least as to some of her
    claims, failed to demonstrate facts that would support all of
    their elements.
    As    discussed       in    greater    detail     in        context      below,    the
    district       court   granted    summary       judgment     to       MBCC    as   to   all
    claims, often providing multiple grounds for doing so.
    4
    Poindexter noted a timely appeal, and we have jurisdiction
    pursuant to 
    28 U.S.C. § 1291
    .
    II.
    We review the district court’s grant of summary judgment de
    novo, applying the same standard as the district court.                             Greater
    Balt.     Ctr.   for     Pregnancy     Concerns,        Inc.    v.   Mayor     &    City   of
    Balt., 
    721 F.3d 264
    , 283 (4th Cir. 2013) (en banc).                                 Summary
    judgment is appropriate if “there is no genuine dispute as to
    any material fact and the movant is entitled to judgment as a
    matter     of    law.”        Fed.   R.    Civ.    P.    56(a).         In    addition     to
    construing       the     evidence      in    the        light    most        favorable     to
    Poindexter,       the        non-movant,     we    also     draw     all       justifiable
    inferences       in    her    favor.       Greater      Balt.    Ctr.    for       Pregnancy
    Concerns, Inc., 721 F.3d at 283.
    III.
    We now address each of the claims raised by Poindexter in
    turn. 2
    2“[W]here a federal court addresses state law claims under
    its pendent jurisdiction,” the court must “apply state law . . .
    to those issues.” In re Merritt Dredging Co., 
    839 F.2d 203
    , 205
    (4th Cir. 1988).     Thus, we look to Virginia law to decide
    Poindexter’s Virginia-law-based claims.
    5
    A.     Breach of Contract
    In    analyzing        Poindexter’s          central      cause     of    action     for
    breach    of    contract,     the    district       court      noted    that    her     claim
    accrued under Va. Code § 8.01-230 in 2004, when the debt was
    satisfied,      but    MBCC        failed    to     record      the     certificate       of
    satisfaction.           The        district       court        thus     concluded        that
    Poindexter’s claim, which was not filed until 2013, was untimely
    under    any    of    the   possible        statutes      of    limitation,       a     point
    Poindexter concedes on appeal. 3
    Still, Poindexter contends, as she did below, that MBCC
    should be equitably estopped from pleading that the statute of
    limitations bars her claim.                 She argues that she should not be
    “held at fault for not realizing that MBCC had failed to release
    the lien” because MBCC had the duty to fulfill its contractual
    obligations under the Deed of Trust.                       (Opening Br. 19.)             This
    amounts    to    no    more    than     arguing       that      she     is    entitled    to
    equitable       estoppel      because        MBCC     breached         its     contractual
    obligations.          But     Poindexter         further       posits    that    she     was
    3 The district court did not specifically identify which
    Virginia limitations period would apply.     MBCC contends the
    general two-year limitations period in Va. Code § 8.01-248
    governs because the parties’ contract does not satisfy the
    various requirements for any of the lengthier periods set forth
    for personal actions based on contracts in § 8.01-246.     This
    issue does not ultimately matter, however, given Poindexter’s
    concession that her claim does not satisfy any possibly
    applicable limitations period.
    6
    entitled to assume that MBCC had timely recorded a certificate
    of    satisfaction,       particularly     in     light   of    her   2004    and   2008
    dealings with MBCC, which led her to believe that it had done
    so.
    Although     the    district       court    did    not     directly     address
    Poindexter’s argument, she cannot successfully invoke equitable
    estoppel in this case.            Under Virginia law, a party seeking to
    invoke equitable estoppel must prove “by clear, precise, and
    unequivocal evidence” that:
    (1) A material fact was falsely represented or
    concealed; (2) The representation or concealment was
    made with knowledge of the facts; (3) The party to
    whom the representation was made was ignorant of the
    truth of the matter; (4) The representation as made
    with the intention that the other party should act
    upon it; (5) The other party was induced to act upon
    it; and (6) The party claiming estoppel was misled to
    his injury.
    Boykins Narrow Fabrics Corp. v. Weldon Roofing & Sheet Metal,
    Inc.,    
    266 S.E.2d 887
    ,   890   (Va.     1980).         Moreover,     “‘[i]t   is
    essential      to   the   application      of     the   principles     of    equitable
    estoppel, that the party claiming to have been influenced by the
    conduct or declarations of another to his injury, was not only
    ignorant of the true state of facts, but had no convenient and
    available means of acquiring such information.’”                       
    Id.
     (quoting
    Lindsay    v.    James,     
    51 S.E.2d 326
    ,     332   (Va.    1949))     (internal
    omission omitted).
    7
    The record does not contain evidence that Poindexter lacked
    a   “convenient        and    available     means    of   acquiring”      the    actual
    information about the status of the MBCC lien against her house.
    Although         Poindexter    claims     that      she   should    not   have     been
    required to go to the Loudoun County courthouse to check whether
    MBCC had filed a certificate of satisfaction, she also admits
    that nothing prevented her from doing so. 4                  Indeed, she was not
    required to go to the courthouse to obtain a copy of the record
    at all. 5        Moreover, the record lacks any “clear, precise, and
    unequivocal evidence” to create a genuine issue of material fact
    as to whether MBCC made any false representation or tried to
    conceal anything.
    Poindexter first points to her 2004 “dealings with MBCC” as
    a basis for her belief that a certificate of satisfaction was
    filed.       But all she cites is the fact that she traded in her
    Audi       for   a   new   vehicle   that    year.        Nothing   in    the    record
    indicates an additional or new statement in 2004 by MBCC that
    had anything to do with the existing Deed of Trust or the filing
    of a certificate of satisfaction.
    4
    The Loudoun County real estate records are public records,
    open to inspection in person in the clerk’s office.       See Va.
    Code §§ 2.2-3704, 17.1-276(C).
    5 Copies of Virginia land records can be obtained via mail
    upon written request (for a nominal fee). In addition, records
    can be accessed remotely via the internet (with a paid
    subscription), see §§ 17.1-276, 17.1-294.
    8
    Similarly, Poindexter’s reliance on a March 18, 2008 MBCC
    letter does not constitute a false representation or concealment
    of a material fact.             To be sure, the letter “acknowledges [her]
    account    has       been     paid    in   full     and    [that    Mercedes-Benz         had]
    released [its] security interest in [her] vehicle.”                             (J.A. 130.)
    But the 2008 letter lists a different account number, vehicle
    identification number, and vehicle description that were not the
    relevant numbers and description for the Audi.                            Thus, the letter
    contained       an    accurate       statement      concerning       the    release    of    a
    security interest in that other vehicle, and did not purport to
    relay any information regarding the security interest for the
    Audi.     See        Boykins    Narrow       Fabrics      Corp.,    266    S.E.2d    at    890
    (rejecting plaintiff’s equitable estoppel argument where “[t]he
    record provide[d] no substantial support for [the plaintiff’s]
    claim    that    [the       defendant]       lulled    it    into    a    false    sense    of
    security through fraudulent acts” (emphasis added)).
    Having          failed    to    demonstrate       a    false    representation         or
    concealment of any material fact related to the Deed of Trust or
    certificate          of   satisfaction,         Poindexter         cannot       successfully
    invoke the principles of equitable estoppel.                             Accordingly, her
    breach    of     contract           action    is      subject       to    the     ordinarily
    applicable limitations period.
    Nonetheless,           Poindexter       also     contends      the    district    court
    granted summary judgment prematurely because she had moved for
    9
    discovery under Federal Rule of Civil Procedure 56(d) to obtain
    all documents pertaining to her account that MBCC had in its
    possession.     The district court did not rule on this motion
    before granting summary judgment.             That said, Rule 56(d) only
    “mandates that summary judgment be denied when the nonmovant
    ‘has not had the opportunity to discover information that is
    essential to his opposition.’”           Pisano v. Strach, 
    743 F.3d 927
    ,
    931 (4th Cir. 2014) (quoting Ingle ex rel. Estate of Ingle v.
    Yelton, 
    439 F.3d 191
    , 195 (4th Cir. 2006)).               Poindexter has not
    explained – nor did she show to the district court – how the
    information in her MBCC account could possibly “create a genuine
    issue of material fact sufficient for [her] to survive summary
    judgment,” or otherwise affect the court’s analysis.                   Fed. R.
    Civ. P. 56(d).         For this reason, we find no error in the
    district court’s implicit denial of her motion.
    Accordingly, we hold that the district court appropriately
    granted MBCC summary judgment on Poindexter’s breach of contract
    claim.
    B.     Slander of Title
    Poindexter     next   alleged     MBCC   committed    slander    of   title
    under    Virginia   law.        The   district   court    disagreed   for   two
    reasons, first concluding that the record did not demonstrate
    “that MBCC published false words with malice that disparaging
    10
    [Poindexter’s] title to her property,” and then observing that
    the action was untimely since it had not been brought within the
    applicable five-year limitations period.                       (J.A. 168.)
    Poindexter argues the district court erred on both grounds.
    She claims that MBCC’s failure to file a timely certificate of
    satisfaction could demonstrate the requisite gross indifference,
    recklessness, and wanton or willful disregard of her rights to
    constitute slander of title.                   In addition, she maintains that
    the limitations period did not begin until the tortious conduct
    stopped, i.e., when MBCC recorded a certificate of satisfaction.
    The district court properly granted summary judgment as to
    this    claim     because,      at     a    minimum,       the    record   contains    no
    evidence that MBCC acted with malice.                            “To prove slander of
    title, [Poindexter] must show that [MBCC] acted with malice or
    in     reckless       disregard      of      the      truth      or   falsity    of    the
    statement[.]”          Wright     v.       Castles,      
    349 S.E.2d 125
    ,   129   (Va.
    1986).     The Supreme Court of Virginia has defined malice to be
    “some    sinister       or   corrupt        motive       such    as   hatred,   revenge,
    personal spite, ill will, or desire to injure the plaintiff[; or
    a] communication . . . made with such gross indifference and
    recklessness as to amount to a wanton or willful disregard of
    the rights of the plaintiff.”                     Great Coastal Express, Inc. v.
    Ellington,      
    334 S.E.2d 846
    ,      851    n.3    (Va.    1984),   overruled    on
    other grounds by Cashion v. Smith, 
    749 S.E.2d 526
    , 532 (Va.
    11
    2013).        “Reckless      disregard,”            too,        consists    of   something
    substantially higher than ordinary negligence, akin to “willful”
    and “wanton” behavior, “in disregard to another person’s rights
    or . . . to the consequences, with the defendant aware, from his
    knowledge     of    existing      circumstances        and        conditions,    that     his
    conduct     probably    would     cause       injury       to    another.”       Giffin   v.
    Shively, 
    315 S.E.2d 210
    , 212-13 (Va. 1984); see also Richmond
    Newspapers, Inc. v. Lipscomb, 
    362 S.E.2d 32
    , 37-38 (Va. 1987).
    Contrary to Poindexter’s contention, the record lacks any
    evidence that would suggest MBCC acted with malice or reckless
    disregard.        To satisfy her burden, Poindexter points to nothing
    in the record other than the “facts” that MBCC failed to file a
    certificate of satisfaction in 2004 and failed to immediately
    file one after she contacted it in 2013.                            But MBCC explained
    that   “it    appear[ed]         to    have    been     simply       an     administrative
    oversight” and that it did “not know why [MBCC] did not release
    the Deed of Trust in 2004.”              (J.A. 157.)             At most, that evidence
    suggests     negligence,         and    Poindexter          offers     no    evidence      to
    support another motive or reason for MBCC’s conduct.                              Although
    MBCC failed to fulfill its obligation, the evidence does not
    indicate any of the qualities necessary to create a question of
    fact   as    to    malice   or    reckless         disregard       under    Virginia    law.
    Similarly, although MBCC could have (and should have) responded
    more promptly in 2013, the record similarly does not indicate
    12
    malice or reckless disregard so much as corporate incompetence,
    confusion, and other responses that fell short of immediately
    filing a certificate of satisfaction.                    Once again, this conduct
    does not rise to the level necessary for a reasonable jury to
    conclude that MBCC acted with malice or reckless disregard under
    Virginia law.       As such, the district court appropriately granted
    MBCC    summary    judgment,       and    we    need    not    address    the    parties’
    alternative arguments raised with respect to this claim.
    C.        RESPA
    Under RESPA, “any servicer of a federally related mortgage
    loan     [who]    receives     a    qualified          written    request       from     the
    borrower (or an agent of the borrower) for information relating
    to the servicing of such loan, [has a duty to] provide a written
    response       acknowledging       receipt      of     the    correspondence       .    .   .
    unless the action requested is taken within such period.”                                   
    12 U.S.C. § 2605
    (e)(1)(A).        A    “qualified          written    request”      is    a
    “written correspondence, other than notice on a payment coupon
    or     other     payment   medium        supplied        by     the     service,       that”
    “includes, or otherwise enables the servicer to identify, the
    name and account of the borrower” and “includes a statement of
    the    reasons    for   the    belief      of    the     borrower,      to   the    extent
    applicable, that the account is in error or provides sufficient
    detail to the servicer regarding other information sought by the
    13
    borrower.”        
    Id.
     § 2605(e)(1)(B).           In relevant part, the then-
    applicable version of the statute also provided that a servicer
    had to “make appropriate corrections” or “provide the borrower
    with a written explanation or clarification” within a set time
    frame     of     receiving   a    qualified      written   request.      Id.     §
    2605(e)(2). 6
    In        relevant   part,    then,    to     state   a   claim   under    §
    2605(e)(1)(B), Poindexter had to send MBCC a “qualified written
    request . . . for information relating to the servicing of such
    loan[.]”        The district court concluded Poindexter never made
    such a request and thus did not trigger any obligations by MBCC
    under RESPA.        Poindexter contends the court erred because she –
    through her husband and her attorney – made multiple requests
    that satisfy the statutory requirements.
    Several of the “requests” Poindexter relies upon do not
    satisfy the definition of a “qualified written request.”                       To
    state the obvious, oral communications are not “written.”                      Nor
    6 The district court relied on an earlier version of the
    statute that set the required time frame at sixty days.
    Poindexter contends that this was incorrect because the statute
    now requires a response within thirty days. For the reasons set
    out by the Tenth Circuit in Berneike v. CitiMortgage, Inc., 
    708 F.3d 1141
     (10th Cir. 2013), the sixty-day limit appears to
    govern this dispute.     
    Id.
     at 1145 n.3 (explaining when the
    statutory changes, which were part of the Dodd-Frank Wall Street
    Reform and Consumer Protection Act, became effective). However,
    these statutory changes have no impact on the district court’s
    analysis or ours given that our focus is on Poindexter’s failure
    to trigger a duty under RESPA in the first instance.
    14
    would a combination of oral communications alongside a faxed
    copy   of   the   Deed    of     Trust      constitute         a    “qualified    written
    request,”     since       that       statutory          term        requires     “written
    correspondence” that “includes a statement of the reasons for
    the belief of the borrower . . . that the account is in error or
    provides    sufficient     detail        to      the    servicer       regarding    other
    information sought by the borrower.”                     
    12 U.S.C. § 2605
    (e)(1)(B)
    (emphasis    added).           The   July     2013      letter       from    Poindexter’s
    attorney to MBCC references a different account number, VIN, and
    vehicle other than the Audi for which the Deed of Trust was
    recorded.         Thus,    that      letter           also    does     not     satisfy     §
    2605(e)(1)(B)’s requirements: a “qualified written request” must
    identify the “account of the borrower” that is disputed.
    Regardless, all of the “requests” Poindexter cites suffer
    from a more fundamental omission.                      RESPA triggers a duty only
    upon receipt of a “qualified written request” that “relat[es] to
    the servicing of [a RESPA-governed] loan.”                         Id. § 2605(e)(1)(A).
    Section 2605(i)(3) defines “servicing” to mean “receiving any
    scheduled    periodic     payments       from      a    borrower      pursuant     to    the
    terms of any loan, including amounts for escrow accounts . . . ,
    and making the payments of principal and interest and such other
    payments.”
    Although we have not previously opined on the parameters of
    this   component     of    §     2605(e),        we    find    the     Ninth    Circuit’s
    15
    decision in Medrano v. Flagstar Bank, FSB, 
    704 F.3d 661
     (9th
    Cir. 2012), instructive.               In that case, the court observed that
    the    “relating     to”      component     of     §    2605(e)    “ensures       that     the
    statutory duty to respond does not arise with respect to all
    inquiries or complaints from borrowers to servicers.”                                 Id. at
    666.     Instead, § 2605(i)(3)’s definition of “servicing” “does
    not    include    the     transactions       and       circumstances       surrounding        a
    loan’s origination—facts that would be relevant to a challenge
    to the validity of an underlying debt or the terms of a loan
    agreement,” which “precede the servicer’s role in receiving the
    borrower’s       payments        and   making         payments    to    the     borrower’s
    creditors.”         Id.     at    666-67.         For    these    reasons,      the     Ninth
    Circuit held that § 2605 “distinguishes between letters that
    relate to borrowers’ disputes regarding servicing, on the one
    hand,     and       those        regarding        the         borrower’s       contractual
    relationship       with     the    lender,       on     the   other.”       Id.    at      667.
    Applying these general principles to the letters at issue in the
    case, the Medrano court concluded that a letter challenging “the
    terms    of   the    loan        and   mortgage         documents,      premised      on    an
    assertion     that      the      existing    documents          [did]    not   accurately
    reflect the true agreement” and “request[ing] modification of
    those documents” did not “relate[] to servicing” and thus did
    not trigger the servicer’s RESPA obligations under § 2605(e).
    Id. at 667.
    16
    A request concerning a failure to file a certificate of
    satisfaction upon satisfaction of the loan would not fall within
    this statutory framework either.           Here, MBCC acted as both the
    originator and servicer of the loan at issue.                Accordingly, MBCC
    would be subject to § 2605’s rules governing servicers.                      
    12 U.S.C. § 2605
    (i)(2) (defining “servicer” to mean “the person
    responsible for servicing of a loan (including the person who
    makes or holds a loan if such person also services the loan)”).
    However, Poindexter’s request to MBCC does not relate to its
    “servicing” of the loan, i.e., the receiving or making of loan
    payments.     See 
    id.
     § 2605(i)(3).          Instead, as was the case in
    Medrano, Poindexter’s request relates back to “the terms of the
    loan and mortgage documents,” specifically, an obligation that
    arose after the loan was satisfied.
    Filing the certificate of satisfaction is one of the most
    elementary responsibilities of the originator (or his assignee)
    of the loan, not the loan servicer.               See Va. Code § 55-66.3
    (repeatedly   referring    to   the   lien   creditor’s       responsibilities
    vis-à-vis the certificate of satisfaction).               What is more, the
    servicer traditionally has no ability to file the certificate of
    satisfaction as a part of servicing the loan.                Instead, its role
    is generally limited to collecting payments, directing them to
    the   principal    and   interest,    providing       basic    information   on
    payoff   amounts     and    periodic       payments     to     the   borrower,
    17
    facilitating loss mitigation, and informing the originator when
    the obligation has been satisfied.                    See generally 
    12 U.S.C. § 2605
    .      Poindexter’s inquiry to MBCC – relating to the filing of
    a certificate of satisfaction – referenced an obligation MBCC
    had under the Deed of Trust as the lien creditor.                            It did not
    reference any aspect of MBCC’s “servicing” the loan.
    In     sum,   because    Poindexter’s            communications          did    not
    constitute a “qualified written request[] . . . relating to the
    servicing of” her obligation with MBCC, they did not trigger any
    obligations under § 2605(e).               Accordingly, the district court
    properly     granted   MBCC   summary      judgment        on    Poindexter’s        RESPA
    claim as well.
    D.     VCPA
    Under the VCPA, a supplier in a consumer transaction cannot
    use any “deception, fraud, false pretense, false promise, or
    misrepresentation      in   connection         with    a   consumer      transaction.”
    Va.   Code    §   59.1-200(14).          But   the     VCPA     does   not    apply    to
    “mortgage     lenders,”     which    are       defined      as    “any    person      who
    directly or indirectly originates or makes mortgage loans.”                           Va.
    Code § 59.1-199(D); id. § 6.2-1600.
    The district court granted MBCC summary judgment on this
    claim because “MBCC functioned as a mortgage lender, thus, no
    VCPA can lie against [it] as a matter of law.”                            (J.A. 169.)
    18
    Alternatively,      it   observed       that       the   applicable    limitations
    period (Va. Code § 59.1-204(A)) barred Poindexter’s claim.
    Poindexter disputes both rulings, contending that MBCC is
    not a “mortgage lender” under the relevant code sections because
    it did not “originate[] or make[]” the loan to purchase the
    Audi.   Rather, the initial car loan was between Poindexter and
    HDL; Poindexter began making payments on the loan; HDL assigned
    the loan to MBCC; and while MBCC obtained additional security
    for the loan in the form of the Deed of Trust, that process did
    not “magically transf[orm] the original loan from a vehicle loan
    to a mortgage loan.”        (Opening Br. 10.)            Poindexter also asserts
    that a reasonable jury could conclude that she timely filed her
    action since she exercised due diligence upon learning of MBCC’s
    misrepresentation        that     the    lien       would    be    released     upon
    satisfying her obligation.
    We disagree.        Poindexter misreads the VCPA’s exemption to
    require MBCC to be the originator of the underlying obligation.
    To the contrary, the statutory definition of a “mortgage lender”
    includes “any person who directly or indirectly originates or
    makes a mortgage loan.”           See Va. Code § 6.2-1600.            Although the
    vehicle loan originated with HBL and then was transferred to
    MBCC, MBCC and Poindexter entered into a “modification” of the
    vehicle-loan agreement, which converted the vehicle loan into a
    “mortgage   loan”    with       the   lien    on    Poindexter’s      real   estate.
    19
    (J.A.    96,   142.)      MBCC       thus    “directly       or    indirectly      .   .   .
    originat[ed] or ma[d]e” a “mortgage loan” for purposes of the
    VCPA exemption.
    Poindexter      also    failed       to    proffer        evidence     that     her
    arrangement with MBCC did not satisfy the VCPA definition of a
    “mortgage      loan.”      Certainly,        the     terms   used      by    the   parties
    demonstrate their intent that the arrangement be considered a
    mortgage    loan.       That    was    the    entire    purpose        of    Poindexter’s
    voluntary      application      to     participate      in    MBCC’s        Home   Owner’s
    Choice program.         Based on the record before us, it appears that
    the loan was “made to an individual [Poindexter], the proceeds
    of which [were] to be used primarily for personal . . . purposes
    [purchasing the Audi], which loan [was] secured by a . . . deed
    of trust.”      § 6.2-1600.       For years, Poindexter benefited through
    tax deductions from having the loan classified as a “mortgage
    loan” as a result of her specific agreement with MBCC (not HBL),
    and she cannot now evade its consequences.
    The district court thus did not err in holding that her
    claim failed as a matter of law or in granting MBCC summary
    judgment.       In light of this conclusion, we need not address
    whether    Poindexter’s        claim    is    also    barred      by   the    statute      of
    limtiations.
    20
    E.     Va. Code § 55-66.3
    Lastly, Poindexter argues that MBCC violated Virginia Code
    § 55-66.3, which requires secured real estate creditors to file
    certificates of satisfaction upon payment or satisfaction of the
    underlying obligation.                  She sought statutory relief for this
    violation        under     §     55-66.3(A)(1),        which        states       that   if    the
    certificate of satisfaction has not been filed “within 90 days
    after payment, . . . the lien creditor shall forfeit $ 500 to
    the lien obligor. . . . Following the 90-day period, if the
    amount    forfeited         is    not    paid    within       10    business       days      after
    written demand for payment is sent to the lien creditor . . . ,
    the   lien       creditor      shall     pay    any    court       costs     and    reasonable
    attorney’s        fees     incurred      by     the    obligor        in   collecting         the
    forfeiture.”
    The district court concluded that because Poindexter filed
    her complaint more than two years after the claim accrued, this
    claim was time-barred.                See Va. Code § 8.01-248 (setting a two-
    year limitations period for “[e]very personal action . . . for
    which no limitation is otherwise prescribed”).
    Poindexter contends the district court misread the statute
    because      a     claim       cannot     arise       until        after     a     demand     for
    satisfaction has been made and the 90- and 10-day periods have
    passed.      Under Poindexter’s reading of the statute, her claim
    21
    was timely because it was filed within two years of when she
    demanded that MBCC record a certificate of satisfaction.
    We       disagree      with     Poindexter’s          interpretation               of      §   55-
    66.3(A)(1).             The        statute       plainly     provides            that       the       $500
    forfeiture        right       arises       by    operation       of    law       when   a      creditor
    fails      to    file    a    certificate         of    satisfaction             “within       90     days
    after payment.”               Poindexter’s cause of action to collect the
    forfeiture thus arose on the ninety-first day after payment.
    Because Poindexter satisfied her obligation on the Audi in 2004,
    a   claim        filed       in     2013        falls     well        outside       the        two-year
    limitations period.
    The statutory language about a written demand for payment
    of the forfeiture does not alter this analysis.                                     That language
    does not refer to demanding that a lender file a certificate of
    satisfaction, but refers to a demand to pay the $500 forfeiture.
    Moreover, it does not affect when an obligor can collect the
    $500    forfeiture           for    failure       to    timely    file       a    certificate          of
    satisfaction, but instead refers to when an additional sum can
    also       be     collected          for        failure     to        pay    the        forfeiture.
    Consequently, the district court properly held that Poindexter’s
    claim was untimely. 7
    7
    As the statute of limitations bars Poindexter’s statutory
    forfeiture claim, there is no basis upon which Poindexter can
    (Continued)
    22
    IV.
    For these reasons, we affirm the district court’s judgment
    in favor of MBCC. 8   Nonetheless, we note the substandard nature
    of MBCC’s conduct in releasing the lien on Poindexter’s home.
    While the various statutory barriers cited negate Poindexter’s
    claims, had she acted diligently she may have had viable claims
    at least as to breach of contract and Va. Code § 55-66.3(B).
    MBCC would be well served to review its business practices to
    forestall such claims in future cases.
    AFFIRMED
    claim attorney’s fees or costs, as she has no forfeiture right
    to enforce.
    8 Poindexter’s opening brief only refers in passing to the
    district court’s denial of her declaratory judgment claim. The
    district court concluded it was moot given that it related
    solely to MBCC needing to file the certificate of satisfaction,
    an act MBCC fulfilled before the court considered the case. In
    light of Poindexter’s failure to brief any specific error
    respecting this claim, we consider any challenge waived.    See
    Fed. R. App. P. 28(a); Wahi v. Charleston Area Med. Ctr., Inc.,
    
    562 F.3d 599
    , 607 (4th Cir. 2009) (concluding an appellant’s
    “fail[ure] to raise any argument to support [a broad] claim . .
    . failed to comply with the specific dictates of Rule
    28(a)(9)(A)” and thus were waived).
    23