Mitchell v. Fortis Benefits Insurance , 163 F. App'x 183 ( 2005 )


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  •                              UNPUBLISHED
    UNITED STATES COURT OF APPEALS
    FOR THE FOURTH CIRCUIT
    No. 04-2307
    PAUL B. MITCHELL, JR.,
    Plaintiff - Appellee,
    versus
    FORTIS BENEFITS INSURANCE COMPANY,
    Defendant - Appellant,
    and
    ADVANCED  POLYMER,  INCORPORATED,  Employee
    Benefits Plan and Plan Administrator; KUNI
    NAKAMURA,
    Defendants.
    Appeal from the United States District Court for the Western
    District of North Carolina, at Statesville. Richard L. Voorhees,
    District Judge. (CA-02-5-5-V)
    Argued:   May 26, 2005                      Decided:   July 29, 2005
    Before WILKINS, Chief Judge, and WILKINSON and GREGORY, Circuit
    Judges.
    Affirmed in part, vacated in part, and remanded by unpublished per
    curiam opinion.
    Joshua Bachrach, RAWLE & HENDERSON, Philadelphia, Pennsylvania, for
    Appellant.   Bruce Merle Simpson, JAMES, MCELROY & DIEHL, P.A.,
    Charlotte, North Carolina, for Appellee.
    Unpublished opinions are not binding precedent in this circuit.
    See Local Rule 36(c).
    2
    PER CURIAM:
    This    lawsuit      involves     a   claim   for   long-term   disability
    benefits under a group plan (“the Plan”) governed by the Employee
    Retirement Income Security Act of 1974 (“ERISA”).                 Paul Mitchell
    (“Mitchell”) claims that Fortis Benefits (“Fortis”) wrongfully
    terminated his long-term disability benefits, thus abusing its
    discretion, in violation of various procedures under ERISA and
    North Carolina law.             Fortis appeals from the district court’s
    denial of its motion for summary judgment, the court’s judgment in
    Mitchell’s favor on his claim for disability benefits, and the
    awarding of attorney’s fees to Mitchell.             After careful review, we
    affirm in part, vacate in part, and remand for further proceedings
    in accordance with this opinion.
    I.
    Mitchell began working for Advanced Polymer, Inc. (“Advanced
    Polymer”)1    as    a   sales    representative    in    the   textile   chemical
    industry     on    September     1,   1997.     Mitchell’s     job   involved   a
    substantial amount of travel, driving an average of five hours a
    day, for a total of approximately 1500 to 2000 miles per week.
    According to Mitchell, he began experiencing symptoms of back pain
    in June 1998.
    1
    Advanced Polymer was originally named as a defendant along
    with Fortis, however, in July 2002 Mitchell dismissed all claims
    against Advanced Polymer.
    3
    In April 1999, Mitchell’s treating physician, Mark A. Goodson,
    M.D.2       determined      that    Mitchell       suffered        from   chronic   lumbar
    discogenic disease primarily due to degenerative changes in his
    lower       back.     Dr.     Goodson    advised         Mitchell     against    surgical
    intervention.         He did recommend a regular course of care with a
    chiropractor, physical therapy, a low impact exercise regimen, and
    anti-inflammatory medication.              He further advised Mitchell “that
    1500 miles per week in an automobile is certainly contraindicated
    for his low back problem” and would likely “advance the progression
    of his disease.”          J.A. 897.      Dr. Goodson suggested that Mitchell
    obtain a “sit down job where he would be able to stand up and walk
    around approximately every 20 minutes.”                      Id.
    By November 1999, Mitchell’s condition had worsened.                             He
    complained       to   Dr.    Goodson    that       his   back      pain   increased   with
    prolonged       sitting     or     prolonged       driving    and    that   he   found   it
    difficult to assume an erect posture after a long drive.                              Once
    again, Dr. Goodson recommended that he discontinue the extensive
    travel.        On November 16, 1999, Mitchell submitted a long-term
    disability claim based on complaints of chronic back pain.                               By
    November 17, 1999 he was no longer reporting to work.                            Mitchell
    2
    Dr. Goodson is a physiatrist with the Rehabilitation Medicine
    & Pain Center.     A physiatrist is a physician specializing in
    physical medicine and rehabilitation. Physiatrists treat acute and
    chronic pain and musculoskeletal disorders that often result in
    severe functional limitations.
    4
    underwent further testing on November 22, 1999 and radiology
    reports revealed that he suffered from mild scoliosis of the lumbar
    spine with slight retrolisthesis of L2 and L3.     Later that month,
    Mitchell requested a prescription for pain from Dr. Goodson and was
    prescribed Darvocet-N 100.
    On December 6, 1999, Mitchell reported to Dr. Goodson that his
    pain, which he described as “a burning type pain with an occasional
    ‘numb’ type pain,” had improved since he had resumed physical
    therapy and quit working.    Record on Appeal, Doc. Entry #22 at 542.
    On December 10, 1999, Mitchell saw T. Scott Ellison, M.D., an
    orthopedic specialist.   Dr. Ellison obtained x-rays of Mitchell’s
    back, which revealed a degenerative collapsing lumbar scoliotic
    pattern, apex to the left.     He noted that Mitchell’s disc spaces
    were fairly well preserved, with some narrowing of L4-5 with facet
    joint arthrosis. After reviewing Mitchell’s MRI scan from February
    16, 1999, Dr. Ellison indicated that there were degenerative disc
    signal changes at multiple levels.     Dr. Ellison advised Mitchell
    that his symptoms could be caused by the degenerative disc in his
    back, but that his lifestyle habits, namely extensive driving could
    be the cause as well.
    Mitchell’s claim was referred to Fortis’ Clinical Services
    Department (“Clinical Services”) for review on March 6, 2000.
    Based on medical and physical-therapy notes from December 22, 1999
    through February 23, 2000, Mitchell’s condition had improved -- he
    5
    showed increased range of movement and his area of pain had
    diminished.     However, Dr. Goodson determined on February 22, 2000
    that he “had suffered permanent partial impairment of his spine 5%
    relative to his lower thoracic and lumbar spine injuries requiring
    long-term     pain    management     and       likely    long-term    chiropractic
    manipulative care.”         J.A. 900.          Nevertheless, Clinical Services
    reviewed     Mitchell’s      medical    records         and   concluded     that    no
    compelling     medical     information         supported      limitations    from    a
    primarily sedentary position that allowed for position changes.
    However, Clinical Services noted it “appears pain would prevent
    claimant from performing his occupation on a full-time basis.”
    Record on Appeal, Doc. Entry #22 at 486.
    On   March    24,   2000,   Clinical       Services     conducted    a   phone
    interview of Mitchell.        Its report indicates that Fortis was aware
    that   Mitchell’s therapy was being phased out and that he was able
    to drive for 10-30 minutes at a time, but experienced significant
    pain when driving 30-45 minutes.                  Mitchell      informed Clinical
    Services that he had discussed the possibility of another sedentary
    job with his employer and that he did not know whether Advanced
    Polymer would be willing to decrease the number of miles he had to
    travel.     Clinical Services concluded that the medical information
    supported a finding that Mitchell’s physical limitations prevented
    him from returning to work in his own occupation.
    6
    On March 28, 2000, Mitchell received notification of Fortis’
    decision to grant his claim for long-term disability.                    Fortis
    considered     November   17,    1999    as   his   disability   onset    date,
    commencing benefits on February 17, 2000 (following the three
    months expiration of his qualifying period, as described in the
    Plan).    On May 11, 2000, Mitchell’s case manager from Concentra
    Managed   Care   Services,      Inc.    (“Concentra”),3   Cordeila   Bortner,
    accompanied him to his appointment with Dr. Goodson.4            Ms. Bortner
    asked about the feasibility of Mitchell returning to work with a
    decreased route, given his improvement.             Dr. Goodson prescribed a
    Functional Capacity Evaluation (“FCE”) to determine what level of
    activity Mitchell could tolerate.              The following day, Fortis
    deferred all activity pending clarification of issues surrounding
    the worker’s compensation claim filed by Mitchell, the recent
    medical records noting improvement, and their bearing on Mitchell’s
    disability.5     In May 2000, Mitchell participated in the FCE.            Both
    Dr. Goodson, claimant’s treating physician, and Dr. Craig S.
    3
    Concentra provides vocational counseling services for Fortis.
    4
    Mitchell gave his authorization to Concentra to review,
    share, discuss, and obtain copies of all his medical and vocational
    records. Record on Appeal, Doc. Entry #22 at 378.
    5
    On May 29, 2000, Mitchell indicated on a Supplementary Report
    for Benefits that he had applied for Social Security disability
    benefits, that returning to work was not indicated by his doctor,
    and that he would like to receive additional education or training.
    7
    Heligman,   from    Clinical   Services,      reviewed    the    results   and
    generally found that Mitchell would be able to do light work.
    Although, Mitchell’s low back pain continued to improve, he
    reported to Dr. Goodson that he had developed pain over his left
    hip and buttocks.    On January 19, 2001 Mitchell was diagnosed with
    moderate degenerative joint disease of the hip.           Dr. Goodson noted
    that he remained active and was not taking Darvocet, but remained
    on   Neurontin.     Dr.   Goodson   advised    his    patient    to   continue
    chiropractic care, his home exercise program, and the Neurontin.
    Mitchell continued to see Dr. Goodson on a regular basis.
    In January 2001, a nurse with Clinical Services reviewed
    Mitchell’s file and found that based upon the “available medical
    records” and multi-discipline reviews, including the peer review
    performed by Dr. Heligman, his condition had improved such that he
    had the physical capacity to perform light work demands and could
    return to his own occupation.       Record on Appeal, Doc. Entry #22 at
    275-76.   In the latter part of February 2001, Mitchell reported to
    Dr. Goodson that “his pain had significantly decreased since he
    quit working, that he shifts positions frequently, that he never
    sits for more than 20 minutes at a time, that he never drives for
    more than 60 minutes at one time without having an extended rest,
    . . . and that his hips were bothersome.”            J.A. 908.
    On March 9, 2001 Fortis advised Mitchell that he no longer met
    the requirements for long-term disability benefits under the Plan
    8
    and that benefits would cease immediately. Fortis contended in its
    letter denying further benefits that Mitchell was able to perform
    at least light-duty work with recommendations to allow for position
    changes   every   25-30    minutes.         Fortis    stated   that,     “[p]er   a
    discussion with Kuni Nakamura, of Advanced Polymer, [Mitchell] was
    allowed to take rest breaks at will.”           Record on Appeal, Doc. Entry
    #22 at 263.     The letter also stated that Mitchell’s “employment as
    a Salesman is defined as a LIGHT physical occupation by both the
    Department of Occupational Titles and the Department of Labor
    Standards, under the occupation of Network Control Operator.”                 Id.
    at 264.       Fortis’ letter concluded by stating that Mitchell’s
    records   did    not   indicate   any       medical    conditions   that    would
    physically limit him from performing his own occupation.
    Mitchell appealed Fortis’ denial of further benefits, and on
    July    11,   2001,    Fortis   arranged      for     an   independent    medical
    examination before Robert Saltzman, M.D., an orthopaedic surgeon.
    Based on his review of the medical records and his own examination,
    Dr. Saltzman concluded that Mitchell was capable of medium duty
    work, 8 hours per day in a 40 hour work week.               The only limitation
    placed on Mitchell was for him to alternate between sitting and
    standing as he felt necessary.
    On August 29, 2001, Fortis notified Mitchell that it had
    completed review of his first appeal from the claim denial and
    concluded that the decision to deny the claim was appropriate. The
    9
    letter referred to the updated medical records, the result of the
    independent   medical     examination,    and   a    labor    market    survey.
    According to Fortis, the medical records revealed no abnormal
    neurological findings, no muscle weakness or atrophy, and an
    ability to work at a light-duty level, if not higher.                 The labor
    market study, according to Fortis, identified sales positions --
    classified as light duty, in Mitchell’s geographical area that
    could accommodate his need to alternate positions, which Fortis
    asserted confirmed Mitchell’s ability to perform the material
    duties of his occupation.      Therefore, Fortis affirmed the decision
    to deny further benefits. Fortis concluded its letter by notifying
    Mitchell   that   he   had   one   further   level    of     appeal    prior   to
    exhausting his administrative reviews.
    Mitchell appealed the second denial of his claim through his
    attorney, who argued that his client was incapable of performing
    the material duties of his prior job.        On December 5, 2001, in its
    response to Mitchell’s final appeal, Fortis notified him that his
    disability claim must be based on an inability to perform the
    material duties of his occupation and not his specific job with his
    former employer.       The letter further explained that the FCE and
    independent medical examination confirmed Mitchell’s ability to
    work at least at the light duty level.               Based on this, Fortis
    upheld its decision to deny further benefits and advised Mitchell
    10
    that   he    had   exhausted      all   administrative    reviews.    Mitchell
    responded by filing this lawsuit.
    II.
    Generally, we review a district court’s order granting summary
    judgment de novo.      Buzzard v. Holland, 
    367 F.3d 263
    , 268 (4th Cir.
    2004).      However, when a plan grants discretionary authority to the
    decision maker, the deferential abuse of discretion standard of
    review applies to our review of the eligibility decision.                  
    Id.
    (citing Firestone Tire & Rubber Co. v. Bruch, 
    489 U.S. 101
    , 115
    (1989)).      Under this deferential standard of review, a fiduciary’s
    “discretionary decision will not be disturbed if reasonable, even
    if the court itself would have reached a different conclusion.”
    Smith v. Cont’l Cas. Co., 
    369 F.3d 412
    , 417 (4th Cir. 2004)
    (quoting Booth v. Wal-Mart, Inc. Assocs. Health & Welfare Plan, 
    201 F.3d 335
    , 341 (4th Cir. 2001)).
    In   this   case,    the   Plan   contains   the   following   language
    explicitly granting discretionary authority to Fortis:
    we have the sole discretionary authority to determine
    eligibility for participation or benefits and to
    interpret the terms of the Policy. All determinations
    and interpretations made by us are conclusive and binding
    on all parties.
    J.A. 121.       The Plan defines “we” and “us” as Fortis Benefits
    Insurance Company.         
    Id.
    11
    However, the deference owed to a plan fiduciary’s decision is
    tempered when the fiduciary is operating under a conflict of
    interest.      Smith, 
    369 F.3d at 417
    .         When the decision to deny
    benefits impacts the fiduciary’s financial interests, as in the
    case of a plan insurer, that conflict is weighed by the court as a
    factor in deciding whether there was an abuse of discretion.
    Bernstein v. Capitalcare Inc., 
    70 F.3d 783
    , 787 (1995).               In other
    words, if a plan administrator acts as both the fiduciary making
    claim decisions and the insurer paying claims, an inherent conflict
    of   interest     exists.    Accordingly,      deference      to     the   plan
    administrator will be lessened, but only “to the degree necessary
    to neutralize any untoward influence resulting from the conflict.”
    Doe v. Group Hospitalization and Med. Serv., 
    3 F.3d 80
    , 87 (4th
    Cir. 1993).     Under no circumstances may the court deviate entirely
    from the abuse of discretion standard.           Ellis v. Metro Life Ins.
    Co., 
    126 F.3d 228
    , 233 (4th Cir. 1997).                 Instead, the “more
    incentive for the administrator or fiduciary to benefit itself by
    a certain interpretation of benefit eligibility or other plan
    terms,   the    more   objectively    reasonable   the    administrator      or
    fiduciary’s decision must be and the more substantial the evidence
    must be to support it.”      
    Id.
        In this case it is undisputed that a
    conflict    exists,    because     Fortis   functions    as   both   the   Plan
    Administrator and the insurer, thus deference to Fortis must be
    tempered.
    12
    III.
    Fortis   contends      that   the    district        court      erred:   (1)    by
    reviewing Fortis’ claim decision de novo rather than determining if
    the decision to deny the claim was reasonable; (2) by disregarding
    the language in the policy and Fourth Circuit precedent when
    considering    Mitchell’s      specific        job    duties     rather    than      the
    “material duties” of his “regular occupation,” when concluding that
    he   was   disabled;   (3)    as    a   matter       of   law,   by    accepting     the
    inconsistent opinion of Mitchell’s treating physician over other
    substantial evidence, including the FCE, a peer review, and an
    independent medical examination, which it argues supported the
    denial of benefits; (4) by ignoring the language in the policy and
    refusing to give Fortis a credit for an overpayment, as well as
    calculating benefits to include amounts that are not allowed under
    the policy; and (5) by granting attorney’s fees to Mitchell,
    because he should not have prevailed on his claim.
    A.
    Fortis contends that the district court misapplied the abuse
    of discretion standard discussed supra.                   Fortis alleges that the
    district court substituted its own judgment for that of Fortis, the
    Plan Administrator.       Further, Fortis asserts that the court gave
    little to no deference to Fortis’ conclusions based on the court’s
    perception that Fortis’ conduct constituted “bad faith.”                       Fortis
    13
    disputes the court’s assertion that “failure to provide Plaintiff
    with any notice that termination of his disability benefits was
    being considered suggests bad faith.”6          J.A. 938.
    The    district   court   stated    that   it    had    “questions    about
    Defendant’s    own     financial   interest      as    the     insure[r]    and
    administrator [which] require this Court to hold Defendant to a
    higher standard in terms of its objective medical evidence and give
    less deference to Defendant’s discretionary acts.”               J.A. 938-39.
    Specifically, the district court discussed the standard of review
    of a Plan Administrator’s decision when it functions as both the
    insurer and the Plan Administrator.        The court also noted that:
    In determining the reasonableness of a fiduciary’s
    discretionary decision, a court applying the modified
    abuse of discretion standard may consider, but is not
    limited to, the following factors:
    (1) the language of the plan; (2) the purposes and goals
    of the plan; (3) the adequacy of the materials considered
    to make the decision and the degree to which they support
    it; (4) whether the fiduciary's interpretation was
    consistent with other provisions in the plan and with
    earlier interpretations of the plan; (5) whether the
    decision making process was reasoned and principled; (6)
    whether the decision was consistent with the procedural
    and substantive requirements of ERISA; (7) any external
    standard relevant to the exercise of discretion; and (8)
    the fiduciary's motives and any conflict of interest it
    may have. Booth v. Wal-Mart Stores, Inc., 
    201 F.3d 335
    ,
    342-343 (4th Cir. 2000) (emphasis added).
    J.A. 917.
    6
    According to Fortis, the Plan does not require prior notice
    that the Plan is considering terminating benefits and Fortis
    exceeds the review requirements of the ERISA statute. Further,
    Fortis notes that it informed Mitchell that periodically he would
    be required to update information to confirm his continued
    eligibility.
    14
    Using the above criteria, the district court reviewed Fortis’
    decision for reasonability -- determining whether the decisions and
    interpretations made by Fortis were supported by the evidence. For
    example, the district court found that it was reasonable, pursuant
    to the Plan, for Fortis to review Mitchell’s eligibility on a
    month-to-month basis.7     Therefore, Fortis was not bound to its
    original determination that Mitchell was eligible for long-term
    disability.
    A   thorough    reading   of    the   district   court’s   opinion
    demonstrates that it reviewed Fortis’ decisions by looking at its
    interpretations     and   finding   them   reasonable   when    Fortis’
    interpretations were supported by other language in the Plan or was
    consistent with other outside information upon which they purported
    to rely.8   Therefore, we find that the district court did use the
    proper modified abuse of discretion standard of review in this
    case.
    7
    The district court noted that the Plan expressly states that
    “[d]isability or disabled means that in a particular month, you
    satisfy either the Occupation Test or the Earnings Test.” Record
    on Appeal, Doc. Entry #22 at 10.
    8
    The district court’s comments that Fortis’ actions “suggested
    bad faith” and “indicate bad faith” were made at the conclusion of
    the court’s opinion and were not the standard upon which the court
    reviewed Fortis’ decisions.
    15
    B.
    To qualify for long-term disability benefits, Mitchell must
    satisfy the Plan’s Occupation Test and demonstrate that:
    during the first 36 months of a period of disability
    (including the qualifying period), an injury, sickness,
    or pregnancy requires that you be under the regular care
    and attendance of a doctor, and prevents you from
    performing at least one of the material duties of your
    regular occupation.
    Record on Appeal, Doc. Entry #22 at 10.        Therefore, to cease paying
    disability benefits, after initially finding Mitchell eligible,
    there    must   be     evidence   in   the   record   to    support   Fortis’
    determination that Mitchell could now perform all the “material
    duties” of his “regular occupation.”
    We first consider the Plan’s language.                The Plan does not
    include a definition of “your regular occupation.”              However, the
    district court agreed with Fortis that “your regular occupation”
    did not mean Mitchell’s specific job with Advanced Polymer, but
    rather referred to a position more specific to Mitchell than
    “gainful occupation”, which is the language used in the Plan to
    test when a claimant qualifies for being disabled for more than
    three years.9        J.A. 919.    We also consider the Second Circuit’s
    opinion in Kinstler v. First Reliance Standard Life Ins. Co., 181
    9
    The Plan provides in the Occupation Test definition that:
    “after 36 months of disability, an injury, sickness, or
    pregnancy prevents you from performing at least one of
    the material duties of each gainful occupation for which
    your education, training, and experience qualifies you.”
    Record on Appeal, Doc. Entry #22 at 10.
    
    16 F.3d 243
     (2nd Cir. 1999), which interpreted “regular occupation” as
    “a position of the same general character as the insured’s previous
    job,    requiring   similar      skills    and   training,   and   involving
    comparable duties.”        Id. at 252 (emphasis added).            The court
    explained that the “term is defined more narrowly than any means
    for making a living, but it is not limited to the insured’s
    particular job.”    Id.    In other words, a reasonable description of
    a claimant’s regular occupation must also take into account the
    specific nature of the claimant’s prior employment.
    On appeal, Fortis argues that extensive driving is not a
    material duty of Mitchell’s regular occupation and asserts that the
    district court substituted its own judgment for the labor market
    survey provided by Fortis.10 The Plan defines “material duties” as:
    [T]he sets of tasks or skills required generally by
    employers from those engaged in a particular occupation.
    One material duty of your regular occupation is the
    ability to work for an employer on a full-time basis as
    defined in the policy.
    Record on Appeal, Doc. Entry #22 at 11.
    Fortis   claims    that   because    it   provided    a   survey   that
    identified “numerous” sales positions in Mitchell’s geographical
    area that were suitable to Mitchell’s background, which did not
    require “extensive travel,” there was thus, substantial evidence
    10
    The survey was conducted in August 2001, five months after
    Fortis determined and informed Mitchell that he no longer qualified
    for long-term disability benefits.
    17
    that traveling approximately 1500 miles per week was not a material
    duty of Mitchell’s occupation.       Appellant’s Br. at 33.
    Fortis’ attempt to use a labor market survey to demonstrate
    that driving or traveling is not a material duty of Mitchell’s
    regular occupation is insufficient.            By using limiting criteria
    applicable to Mitchell (light-duty, no lifting over twenty pounds,
    and the ability to change positions every thirty minutes), Fortis
    guaranteed that it would find at least a few jobs that Mitchell
    could possibly engage in with his physical limitations.11 Thus, the
    labor market survey does not support Fortis’ determination that
    driving or extensive travel was not a general skill required by
    12
    employers in Mitchell’s occupation.
    Consequently, we consider objective information to determine
    if   Fortis’   determination   was    reasonable.     The   United   States
    Department of Labor in its Dictionary of Occupational Titles
    (“DOT”) defines a Chemical Sales Representative as “Light Work -
    Exerting up to 20 pounds of force occasionally, and/or up to 10
    pounds of force frequently, and/or a negligible amount of force
    11
    We note that Fortis listed fifteen jobs in the survey and
    only two jobs involved anything remotely related to chemical sales.
    J.A. 263-66.
    12
    Fortis also relies on a notation on a claim file
    recommendation form that mentions the possibility that Advanced
    Polymer may be willing to decrease Mitchell’s travel area and
    indicated that he might be able to work out of his home. Neither
    of these accommodations were officially offered to Mitchell, nor
    were they determined to be reasonable or acceptable by any medical
    professional.
    18
    constantly (Constantly: activity or condition exists 2/3 or more of
    the time) to move objects.    Physical demand requirements are in
    excess of those for Sedentary Work.”    Dictionary of Occupational
    Titles 262.357-010.   The Department of Labor, in its Occupational
    Outlook Handbook, states that “Sales representatives spend much of
    their time traveling to and visiting with prospective buyers and
    current clients.”   Bureau of Labor Statistics, U.S. Department of
    Labor Occupational Handbook 412 (2004-05). The Department of Labor
    continues, stating --
    After the sale, representatives may make followup visits
    to ensure that the equipment is functioning properly and
    may even help train customers employees to operate and
    maintain new equipment.
    . . . .
    Working Conditions
    Some sales representatives have large territories and
    travel considerably. A sales region may cover several
    States, so they may be away from home for several days or
    weeks at a time. Others work near their “home base” and
    travel mostly by automobile. Due to the nature of the
    work and the amount of travel, sales representatives may
    work more than 40 hours per week.
    Although the hours are long and often irregular, most
    sales representatives have the freedom to determine their
    own schedule. Sales representatives often are on their
    feet for long periods and may carry heavy sample
    products, which necessitates some physical stamina.
    Id. at 413.
    The Department of Labor’s in-depth explanation of the travel
    required by a sales representative supports the district court’s
    finding that driving was a material duty of Mitchell’s regular
    19
    occupation.       The   DOT’s   description   of   a   Chemical   Sales
    Representative requiring the exertion of at least “a negligible
    amount of force constantly” -- like the force necessary to drive a
    car -- further supports the district court’s finding that driving
    was a material duty.    Thus, we affirm the district court’s finding
    and conclude that it was unreasonable and an abuse of discretion
    for Fortis to find that extensive travel was not a material duty of
    Mitchell’s regular occupation.
    C.
    We now review Fortis’ determination that Mitchell was able to
    perform the material duties of his regular occupation, including
    extensive travel.       Our review, like the district court’s, is
    limited to evidence that was in the administrative file when the
    Plan Administrator rendered its decision to terminate Mitchell’s
    benefits.     Bernstein v. Capital Care, Inc., 
    70 F.3d 783
    , 788 (4th
    Cir. 1995).
    The information Fortis had prior to the March 9, 2001 decision
    to cease disability benefits to Mitchell was: (1) the FCE, which
    concluded that Mitchell was unable to sit still for any length of
    time and suffered from a burning sensation in his lower back when
    sitting and typing; (2) Dr. Heligman’s review of the FCE and his
    opinion that the “claimant has the capacity for light work and
    would be able to perform his occupation of sales representative,”
    Record on Appeal, Doc. Entry #22 at 333; (3) Dr. Heligman’s
    20
    recommendation that Mitchell limit his lifting to between 10 and 25
    pounds, and that he change his position frequently “every 30
    minutes or so,” Id.; and (4) Dr. Goodson’s review of the FCE and
    his finding that Mitchell was capable of light duty work with
    restricting his lifting to 20 pounds, changing positions every 20-
    30 minutes, and sitting no more than six hours in a 24 hour period,
    and if driving is involved –- “limit driving to a max. of 2 hours
    per 24 hours with a max. of 10 hours per. week.                  While driving he
    should stop every 30 min. and walk around the car.”                  Id. at 248.
    In addition, the record indicates that in January 2001, Dr.
    Goodson scheduled Mitchell for x-rays to investigate his complaints
    of hip pain.        Mitchell was diagnosed with moderate left hip
    degenerative joint disease.         In February 2001, after the June 2000
    FCE, but before the March 9, 2001 denial of benefits, Dr. Goodson
    opined   that    Mitchell   would       not   be   able   to    “maintain   gainful
    employment without significant increase in pain symptoms making him
    totally non-functional.”          Id. at 255.
    The medical evidence does not reasonably support Fortis’
    finding that Mitchell was capable of doing all material duties of
    his occupation.         It was unreasonable for Fortis to find that
    Mitchell could drive extensively every day if he could only drive
    a   maximum   of   30   minutes    at    a    time   with   a   significant   rest
    afterward.      It would be almost impossible, even given an extended
    work day, for Mitchell to timely attend his appointments. Further,
    21
    the facts support the district court’s finding that “the record
    demonstrates that there was never an official RTW [“return to
    work”] proposal made or rejected.”13     Id. at 923.    Finally, the
    medical evidence is not in conflict, both Dr. Heligman and Dr.
    Goodson limited Mitchell’s ability to sit or drive to 30 minutes or
    less at a time.   Therefore, we find that Mitchell was unable to
    perform a material duty of his occupation, and that even giving
    Fortis the appropriate deference it was unreasonable for Fortis to
    find otherwise on March 9, 2001.
    After the March 9, 2001 denial, Mitchell appealed and Fortis
    gathered more medical evidence, presumably to re-evaluate the
    decision denying Mitchell long-term disability benefits. In August
    2001, Dr. Saltzman conducted a physical examination, reviewed “all
    available medical records,” and found in his independent medical
    evaluation that the “objective findings are not consistent with the
    patient’s subjective symptoms.   The objective findings are minimal
    (i.e. his scoliosis compared to a subjective inability and there is
    no muscle weakness nor atrophy).”     J.A. 141.   Dr. Saltzman opined
    that Mitchell was capable of performing “medium category work level
    for an 8-hour day, 40-hour week, with the ability to sit and stand,
    13
    While the record reflects that a conversation occurred
    between   Fortis   and   Advanced  Polymer  regarding   possible
    accommodations, Fortis clearly stated that it was “not affirmed
    that the PH[“policyholder”] accommodations are reasonable.   His
    back is improving - he needs to think about accommodations and
    consult AP [“Advanced Polymer”].” J.A. 554 (emphasis added).
    22
    alternating as he feels necessary.”          Id.    Dr. Saltzman was aware
    that Mitchell’s prior position as a sales representative involved
    driving   and   frequent   sitting.        Dr.    Saltzman    also    estimated
    Mitchell’s level of ability as “there were no tasks that I think
    the claimant would be unable to perform, other than lifting more
    than 40-lb on more-than-occasional basis.”           Id.
    Dr. Saltzman indicates that he reviewed Mitchell’s medical
    records from 1998 until February 2001, however, it is also plain
    that Dr. Saltzman had incomplete medical information, for example
    “no    x-rays   were   made    available    for     review.”         J.A.   140.
    Nevertheless, Dr. Saltzman concludes that his objective findings
    were   inconsistent    with    Mitchell’s   subjective       complaints,     Dr.
    Saltzman did “recommend[], however, that updated MRI’s of the
    thoracic and lumbar spine be obtained and x-rays, plain films of
    the thoracic and lumbar spine be obtained.           It may be advantageous
    to get EMGs of the (L) lower extremity to detect and denervation to
    the muscle since clinically none are noted.”           J.A. 248.
    In contrast, both Dr. Heligman and Dr. Goodson opined that
    Mitchell had some limitations in his abilities and necessitated the
    ability to change positions every 20-30 minutes.             In addition, Dr.
    Ellison recognized that Mitchell’s extensive driving may have
    caused    (or   exacerbated)    the   degenerative     disc    in    his    back.
    Further, the FCE supported the findings and recommendations made by
    Dr. Ellison, Dr. Goodson, and Dr. Heligman.           The only evidence in
    23
    the record that clearly supports Fortis’ determination is Dr.
    Saltzman’s opinion.      With an incomplete record and without any
    further tests, Dr. Saltzman’s opinion -- that Mitchell was able to
    perform all tasks except lifting in excess of 40 pounds –- does not
    outweigh the medical opinions of Dr. Goodson, Dr. Ellison, and Dr.
    Heligman who limited Mitchell’s abilities to sit and drive to 30
    minutes.    Thus, we find that Dr. Saltzman’s opinion cannot alone
    provide    enough   reasonable   support   for    Fortis’   decision,   even
    according Fortis tempered deference.             Therefore, we affirm the
    district court’s findings on this issue.
    D.
    Next, Fortis contends that the district court erred when the
    court failed to offset for the Social Security benefits that
    Mitchell received, when it added to the benefit calculation money
    received by Mitchell as a “bonus”, and when the district court
    granted Mitchell benefits beyond what was remaining in the first
    thirty-six months.
    First, despite Fortis’ assertion to the contrary, the court
    did offset the benefits payment by the Social Security benefit
    Mitchell received. The district court awarded Mitchell $108,241.00
    for the total amount of past-due disability benefits owed under the
    terms of the Plan.14    The district court determined that $3,820.00
    14
    This amount included monthly disability benefits, plus
    $4,022.00 in costs associated with obtaining Social Security
    disability benefits under the Plan, less the difference in the
    24
    was the initial monthly benefit for the period of May 2001 until
    May 2002.    In May 2002 Mitchell began receiving Social Security
    disability benefits, thus the district court reduced the monthly
    benefit owed by Fortis to Mitchell to $2,590 per month for the
    period of May 2002 until February 16, 2004.15
    Second, Fortis does not cite to any language in the district
    court’s    opinion      to   support   its   assertion   that   a   “bonus”   was
    included    in    the   court’s   calculations     of    Mitchell’s   benefits.
    Further, the record shows that Fortis determined in an internal
    memo, dated August 22, 2001, that $4,830 was commissions and should
    be added to Mitchell’s income.           Fortis originally calculated the
    “adjusted pre-db [“pre-disability”] earnings $69,000/12 = $5,750 +
    214.80    (2,577.63/12)       =   $5,964.80    -   release   underpayment     to
    claimant.”       Record on Appeal, Doc. Entry #22 at 145.           The district
    court calculated Mitchell’s monthly disability benefits to be
    considerably lower, as described above.            Thus, the record does not
    support Fortis’ contention that the district court included a
    “bonus” in its calculation of benefits.
    disability benefit actually paid from February 17, 2000 to February
    16, 2001 and the disability benefit calculated following discovery
    of the $4,830 in commissions, at 8% interest. J.A. 1039.
    15
    According to the record, Mitchell began receiving long-term
    disability benefits on February 17, 2000, thus the end of the
    initial thirty-six months would be February 16, 2003, not 2004 as
    the district court states. If this error impacts the award, the
    district court must recalculate the award using the appropriate end
    date.
    25
    Finally, Fortis is correct in its contention that the district
    court granted Mitchell “[r]einstatement of disability benefits
    under the Plan, in the amount of $2,590 per month, from February
    17, 2004, through the present,” J.A. 1040, in the amount of
    $129,795.93” which is in direct conflict with the Plan.                 According
    to Fortis’ Plan language, “after 36 months of disability, an
    injury, sickness, or pregnancy prevents you from performing at
    least one of the material duties of each gainful occupation for
    which your education, training, and experience qualifies you.”
    Record on Appeal, Doc. Entry #22 at 10.         The district court did not
    make a finding that Mitchell satisfied the Plan’s requirement that
    he   be    unable   to   perform    a   material   duty     in    his   “gainful
    occupation”, making him eligible for disability benefits after the
    initial     thirty-six    months.        In   fact,   the    district      court
    specifically    recognized    the    difference    between       qualifying   for
    disability for the first thirty-six months and qualifying later
    after the initial thirty-six months.            Therefore, we reverse the
    district court’s grant of $129,795.93 for disability benefits after
    February 17, 2003.16
    16
    We make no finding regarding whether Mitchell meets the
    requirements for long-term disability under the Plan after the
    initial 36 months period.
    26
    E.
    Fortis argues that because Mitchell should not have prevailed
    in his claim, the district court’s grant of attorney’s fees was in
    error.       We   review    the    district     court’s   award   for    abuse   of
    discretion.       Metropolitan Life Ins. Co. v. Pettit, 
    164 F.3d 857
    ,
    865 (4th Cir. 1998).              In awarding attorney’s fees, a district
    court should use the five factors articulated in Quesinberry v.
    Life Ins. Co. of North Am., 
    987 F.2d 1017
    , 1029 (4th Cir. 1993) (en
    banc), as a guide, keeping in mind the remedial purposes of ERISA.
    The   five    factors      are:   (1)   degree    of   the   opposing    parties’
    culpability or bad faith, (2) the ability of opposing parties to
    pay fees, (3) whether the fee award would deter others similarly
    situated, (4) whether the parties requesting fees sought to benefit
    other claimants or to resolve a significant ERISA-related legal
    question, and (5) the relative merits of the parties’ positions.
    
    Id.
    Although the district court did not go into great detail about
    the basis for granting Mitchell attorney’s fees we can surmise that
    the court found that Fortis’ actions suggested bad faith and that
    the evidence Fortis purported to rely on in making its claims
    decision was not substantial and supportive of its decision to
    terminate Mitchell’s disability insurance benefits as of March
    2001.    Accordingly, granting of attorney’s fees would likely deter
    Fortis    from    making     future     hasty    and   unsupported      decisions.
    27
    Therefore, we find that attorney’s fees were properly granted to
    Mitchell.
    Fortis also disputes the district court’s calculation of
    $120,000 for attorney’s fees.   Mitchell’s counsel asserts that he
    spent approximately 542.10 hours on this case at a rate of $275 an
    hour and requested $149,077.50 in attorney’s fees.     A court may
    award, in its discretion, reasonable attorneys’ fees and costs to
    a prevailing plaintiff in a ERISA action.       See 
    29 U. S. C. § 1132
    (g)(1) (2005).   Thus, we review the amount of the award for
    abuse of discretion.    See Johnson v. Hugo’s Skateway, 
    974 F.2d 1408
    , 1418 (4th Cir. 1992).
    In calculating an award of attorneys’ fees, a court should
    usually “determine[] a ‘lodestar’ figure by multiplying the number
    of reasonable hours expended times a reasonable rate.”     Daly v.
    Hill, 
    790 F.2d 1071
    , 1077 (4th Cir. 1986).      The district court
    should generally be guided by the particular factors articulated in
    Barber v. Kimbrell’s, Inc., 
    577 F.2d 216
    , 226 n.28 (4th Cir. 1978),
    when deciding what constitutes a “reasonable”   number of hours and
    rate.    See also Brodziak v. Runyon, 
    145 F.3d 194
    , 196 (4th Cir.
    1998).   Because we have only affirmed the district court’s finding
    that Fortis wrongly denied Mitchell benefits during the initial
    thirty-six months period and the district court has given us little
    information on how it determined the amount of fees, we find that
    28
    the district court must re-calculate the amount of the award of
    attorney’s fees using the above cases as guidance.
    IV.
    Based on the foregoing, we affirm the district court’s finding
    that Fortis abused its discretion when it terminated Mitchell’s
    long-term disability benefits during the initial thirty-six months
    of disability and its finding that Mitchell was eligible to receive
    attorney’s fees in this case. We vacate the district court’s
    decision that Mitchell was eligible to receive long-term disability
    benefits after the initial thirty-six months period and we remand
    for recalculation of the amount of attorney’s fees in accordance
    with this opinion.
    AFFIRMED IN PART,
    VACATED IN PART,
    AND REMANDED
    29