Gorski v. ITT Long Term Disability Plan for Salaried Employees , 314 F. App'x 540 ( 2008 )


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  •                                UNPUBLISHED
    UNITED STATES COURT OF APPEALS
    FOR THE FOURTH CIRCUIT
    No. 07-1063
    JANET R. GORSKI,
    Plaintiff - Appellant,
    v.
    ITT LONG TERM DISABILITY PLAN FOR              SALARIED   EMPLOYEES;
    METROPOLITAN LIFE INSURANCE COMPANY,
    Defendants - Appellees.
    Appeal from the United States District Court for the Eastern
    District of North Carolina, at Greenville. James C. Dever III,
    District Judge. (7:05-cv-00150-D)
    Argued:   September 24, 2008                 Decided:   November 3, 2008
    Before MICHAEL and TRAXLER, Circuit Judges, and Richard L.
    VOORHEES, United States District Judge for the Western District
    of North Carolina, sitting by designation.
    Reversed and remanded by unpublished per curiam opinion. Judge
    Traxler wrote an opinion concurring in part and dissenting in
    part.
    ARGUED: Andrew O. Whiteman, HARTZELL & WHITEMAN, L.L.P.,
    Raleigh, North Carolina, for Appellant.  Theresa Jeszeck Baker,
    METLIFE, Long Island City, New York, for Appellees.   ON BRIEF:
    Stephen A. Dunn, EMANUEL & DUNN, P.L.L.C., Raleigh, North
    Carolina, for Appellees.
    Unpublished opinions are not binding precedent in this circuit.
    2
    PER CURIAM:
    Janet R. Gorski appeals a district court order denying her
    motion    for    summary     judgment      and       granting    summary     judgment
    against her in her action against the ITT Long Term Disability
    (“LTD”)    Plan     for      Salaried         Employees       (“the     Plan”)      and
    Metropolitan      Life     Insurance       Company          (“MetLife”),     alleging
    wrongful termination of her LTD benefits.                    We reverse and remand
    to the district court with instructions to reinstate Gorski’s
    benefit award and consider her claims for prejudgment interest
    and an award of attorney’s fees and costs.
    I.
    Gorski worked as a secretary at ITT Automotive in Auburn
    Hills,    Michigan,      until   February           1998.     While   at    ITT,   she
    participated in the Plan, which provides LTD benefits.                        MetLife
    insures    the    Plan     and   serves        as    claims     administrator      with
    “discretionary authority to interpret the terms of the Plan and
    to determine eligibility for and entitlement to Plan benefits in
    accordance with the terms of the Plan.”                     J.A. 500.      To qualify
    for LTD benefits, participants must be “Totally Disabled,” which
    the Plan defines as follows:
    1) During the six-month qualifying period plus the
    first 12 months in which you receive LTD benefits, you
    are considered Totally Disabled if you are unable to
    perform the regular duties of your occupation while
    3
    under the continuous and appropriate care of a
    licensed physician and you are not employed elsewhere.
    2) After the first 12 months in which you receive LTD
    benefits, Total Disability means you are unable to
    engage in any and every duty pertaining to any
    occupation or employment for wage or profit for which
    you are qualified, or become reasonably qualified by
    training, education or experience.
    J.A. 490.       In order to continue to receive LTD benefits under
    the Plan, participants must regularly submit proof of continued
    disability.
    In October 1997, Gorski received treatment from Dr. Young
    Seo for “severe lower back pain” that she reported as resulting
    from lifting her leg as she tried to put on her pants.                       J.A. 79.
    She claims this injury was a reaggravation of a previous injury
    that happened in early 1977 when she fell outside of ITT.                           Dr.
    Seo   diagnosed    Gorski      as     having      L5   nerve    root   irritation,    a
    bulging disc, and inflammation of the joint between L4 and L5,
    and   he   treated   her       with      spinal    injections.         Gorski   missed
    approximately     one    month      of    work,    then   returned      to   work   for
    approximately nine weeks before suffering a recurrence of her
    symptoms on February 6, 1998.               An MRI dated that day showed two
    herniated discs.         As a result, she received special injections,
    pain medication, and physical therapy.                    She did not return to
    work again.
    Gorski applied for LTD benefits on August 11, 1998.                           Dr.
    George     R.   Shell,     a    neurosurgeon,          stated     in   an    Attending
    4
    Physician Statement (“APS”) that Gorski had two herniated discs
    and was scheduled for “lumbar cage fusion” surgery on August 18,
    1998, which would render her “unable to perform any type of work
    for   at    least   6     months.”      J.A.       133-34.         Shortly   thereafter,
    MetLife approved Gorski’s claim, as of August 11, 1998.
    Nearly      two     months     after        the   surgery,      Gorski     informed
    MetLife that she was experiencing “[n]umb feet, legs & low back
    nerve spasms [with] shooting pain down both legs” and that she
    could      not   lift    more   than    two       pounds,    sit    for   more   than   30
    minutes, or walk for a very long time without “excessive pain”
    in her legs and lower back.             J.A. 136.           Dr. Schell reported that
    Gorski had been doing very well until December 1998, when during
    a bout with vomiting, she “felt something pop in her back” and
    began having pain in her right leg and back.                              J.A. 310.     On
    March 19, 1999, Dr. Schell noted that Gorski “still seems quite
    symptomatic.”           J.A. 177.      In that regard, Gorski reported that
    although her legs were feeling better, she had burning pain in
    her hips when she walked and discomfort when she sat as well.
    Gorski underwent an MRI examination on June 22, 1999.
    Meanwhile, Dr. Schell had provided MetLife in May 1999 with
    his office notes, discharge records relating to the August 1998
    surgery, and radiological reports.                      This prompted MetLife, on
    July 27, 1999, to approve a continuance of Gorski’s LTD benefits
    on the basis that she was unable to perform any occupation for
    5
    which       she    was     qualified.         Dr.       Schell     treated         Gorski     with
    epidural      injections       and    physical          therapy       until    she     moved    to
    North Carolina in December 1999.
    In    September       1999,     MetLife       arranged         for     an    independent
    medical      examination        of    Gorski       by     Dr.    Robert       S.    Levine,     an
    orthopedic surgeon.             After examining Gorski and reviewing her
    medical records, Dr. Levine diagnosed “status post laminectomy
    and anterior fusion (cages) for ruptured disc” and “chronic pain
    syndrome          with     significant        depression.”              J.A.        212.        He
    recommended that Gorski receive treatment at a multidisciplinary
    pain center offering pain management, that she participate in a
    functional          reactivation           program,        and        that      she        receive
    psychological            therapy.     He     determined         that    Gorski        should    be
    capable       of    performing       sedentary          activities       that       involve     no
    bending and do not require her to lift more than five pounds.
    He     believed       that     she    could        have     a    functional          capacities
    evaluation and noted that he “felt that there are significant
    ongoing      psychological          factors    which       would      interfere        with    her
    ability to perform and to return to gainful employment.”                                      J.A.
    212.     Responding to Dr. Levine’s opinion, Dr. Schell informed
    MetLife      that    while     he    did    not     reject      Dr.    Levine’s       treatment
    recommendations, he believed that Gorski might also need further
    surgery sometime in the future.
    6
    When Gorski subsequently moved to North Carolina, she began
    receiving treatment from Dr. George Huffmon, a neurosurgeon.                                 On
    June 15, 2000, Gorski underwent a CT scan, flexion/extension
    scan,      and     bone     scan.        Reviewing        the     results,      Dr.    Huffmon
    concluded that Gorski’s “4/5 right cage is kicked out laterally”
    and   seemed       to     be    compressing          at   least     one   nerve       root   and
    possibly two.             J.A. 348.          He recommended physical therapy and
    surgery to have “pedicle screws from 4 to S1 and attempt to get
    the cage out if we can’t clamp it down and put it back in
    position.”         J.A. 348.           He noted, though, that Gorski was “very
    reluctant”         to     undergo      another       surgery.        J.A.    347.        After
    examining        Gorski        again    on     December       28,    2000,   Dr.       Huffmon
    concluded that her pain was still preventing her from returning
    to work.         He sent her for a second opinion regarding possible
    surgery to Dr. Mark Rodger, who determined that she was not a
    good candidate for surgery and turned her care over to a primary
    care physician and pain management specialist.
    On     May     25,       2001,    MetLife       asked     Gorski    for     additional
    information concerning her treatment.                           Gorski wrote that she
    suffered from “spas[]ming in [her] low[er] back, shooting pain
    into [her] right leg, [a] numb right foot, [and] stinging pain
    in [her] toes.”            J.A. 259.         She also reported that her right leg
    was weak, she could not lift it very much, and that it would
    give out, causing her to fall if she did not have someone or
    7
    something to support her.                     She noted that, since her surgery,
    she had been depressed and suffered irritable bowel syndrome,
    increased         occurrences         of    dizziness,       and    urinary      incontinence.
    She also wrote that no accommodation would allow her to return
    to work because she could not “even clean [her] house or lift
    groceries” and that even “holding a full gallon of milk is a
    chore.”        J.A. 261.          She stated that she “ha[s] to lay down in a
    fetal    position          to     take     the     pressure    off    .    .    .     when   [she]
    stand[s] for 20-25 min[utes,] sometimes even less.”                                    J.A. 261.
    She stated that she could not “believe how everything has a tie
    to [her] lower back.”                 J.A. 261 (emphasis in original).
    As    part     of    its      ongoing       review,    MetLife         also    conducted
    videotape surveillance of Gorski.                       MetLife’s investigator filmed
    Gorski       on     August      28,    2001,       leaving    her    home,      driving      to    a
    grocery       store,        and    shopping        with   another         female      and    child
    without visible medical aides or devices, before driving home.
    Gorski’s gait appeared normal, and she did not appear to be in
    pain.        On October 9, 2001, he observed her watering plants in
    her front yard, which included her carrying gallon jugs of water
    in each hand and bending at the knees and at the waist to pour
    water        from    the     jugs,         again    without    any        apparent      pain      or
    difficulty.
    MetLife also reviewed an APS from Dr. Huffmon, dated August
    2,   2001,          diagnosing         “L4-5       radiculopathy,         post      laminectomy
    8
    syndrome” and again indicating his view that treatment should
    include “fusion [with] pedicle screws.”                    J.A. 268.         Dr. Huffmon
    concluded that Gorski was “[u]nimproved” and disabled for any
    occupation.         J.A.       269.     He     listed      restrictions           for     all
    activities       except    grasping,     handling,         finger     dexterity,          and
    concentrated visual attention.
    Dr.   William        J.   Faircloth     also    completed        an    APS    form    in
    January    2002.      Like     Dr.    Huffmon,      he    concluded        that   Gorski’s
    nerve root compression, resulting in lower back pain, right leg
    pain, and numbness, rendered her disabled for any occupation.
    He noted that even her sitting ability was limited.
    On April 16, 2002, MetLife sought clarification from Dr.
    Faircloth regarding his conclusion that Gorski’s ability to sit
    was limited, asking in particular whether Gorski could “sit for
    45 minutes, break, and resume sitting for another 45 minutes,
    through[]out an 8 hour work day” and, if she could not, to
    specify    her     sitting     capability.          J.A.       408.        Dr.    Faircloth
    responded that he was unable to make that determination.                                When
    MetLife     asked     for       clarification,           Dr.     Faircloth’s        office
    responded that he could not answer the questions because he had
    not seen Gorski often enough.              At his most recent examination of
    her, on February 13, 2002, he had noted that she was exercising
    regularly and had no new or specific complaints.
    9
    MetLife subsequently informed Gorski, via a letter dated
    June 4, 2002, that it was terminating her benefits as of that
    date since she was no longer disabled within the meaning of the
    Plan.       The    letter     referenced         Dr.    Faircloth’s          inability      to
    determine the extent of her sitting limitations, the fact that
    she   was   regularly       exercising       on    February         13,    2002,     and   the
    investigator’s        surveillance          report.            It     also     noted       her
    vocational history, including her associate degree in business
    administration       and     her    strong       background         in    administrative,
    secretarial,       and     bookkeeping       jobs.           Considering       the    skills
    needed to be an administrative assistant and that the job is
    “sedentary and require[s] lifting, carrying, pushing and pulling
    of [only] 10 pounds occasionally,” J.A. 288, MetLife concluded
    that Gorski could perform her prior job.                      The letter recommended
    that if Gorski appealed the decision, she should provide recent
    physical exam findings, recent diagnostic testing results, her
    current      treatment        plan     and        response,          restrictions          and
    limitations preventing her from working, her prognosis for when
    she     could     return    to     work,     and       any    other       information       or
    documentation that would support a finding of disability.
    Gorski appealed her benefits termination on September 19,
    2002,    submitting      additional        medical      records,         including,    among
    other things, office notes of an outpatient consultation in July
    2000 with neurosurgeon Thomas Melin, who noted that “the L4/5
    10
    cage on the right appears to be somewhat laterally displaced and
    posteriorly displaced.”       J.A. 306.    On December 4, 2002, Gorski
    sent MetLife a note from Dr. Huffmon stating that Gorski “can
    sit for 45 minutes and take a 10 minute break to lay down [and]
    then resume sitting for up to 4 hours a day—there is No Job this
    woman can perform.”      J.A. 408 (emphasis in original).              Gorski
    also sent MetLife notes from Dr. Richard Leighton regarding his
    examination of her on August 8, 2002.            He wrote that “[m]anual
    motor    strength   testing   showed   some   weakness    of    the   plantar
    flexors and dorsiflexors on the right which are 4/5.                  She has
    point tenderness over the trochanteric bursa on the left but has
    reasonable fluid ROM.”        J.A. 409.    He also reported that x-rays
    showed “a bit of posterior displacement of one of the cages.”
    J.A.    409.   He   noted,    concerning   her   history,      that   she   had
    “numbness, weakness, prior fractures, back pain, ringing in her
    ears, blood in her stool, lumps, balance problems, depression,
    sleep disorder, and easy bruising.”           J.A. 411.        He added that
    Gorski walks with a cane and has “[p]ain [that] comes and goes.”
    J.A. 411.      He described her as “[w]alk[ing] with an antalgic
    gait and slightly off balance.”        J.A. 411.
    MetLife subsequently referred Gorski’s file on December 23,
    2002, to Network Medical Review for an independent physician
    consultation review.     Dr. M. Marc Soriano reported conducting a
    “thorough review” of the medical records MetLife had provided
    11
    him.     J.A. 426.         He specifically discussed the September 13,
    1999, examination performed by Dr. Levine and the notes from Dr.
    Leighton’s August 8, 2002, examination, stating about them that
    Gorski’s      “subjective         complaints       have     remained         significant
    despite the fact that the objective exams are unremarkable.”
    J.A. 426.     Dr. Soriano concluded that Gorski’s “examinations are
    all    replete     with    subjective          complaints      but     no    significant
    objective findings . . . that would support an impairment,” J.A.
    426, and that Dr. Huffmon’s opinion that Gorski could sit for
    only    45   minutes      an    hour    for     four   hours     per    day      was   “not
    substantiated in the clinical documentation,” J.A. 427.                                  Dr.
    Soriano determined from his review that Gorski could sit, stand,
    or walk continuously for one hour and could sit, stand, and walk
    for    all   eight    hours     of     an    eight-hour   period.           In   light    of
    Gorski’s prior surgery and her continuing complaints of pain,
    Dr.    Soriano       concluded        that    Gorski   “should         be    limited      to
    sedentary     to   light       duty    positions.”        J.A.   427.         He   finally
    stated that “Gorski’s complaints remain only subjective and are
    disproportionate to any objective findings on x-rays or physical
    exam findings.”        J.A. 427.        Dr. Soriano’s report made no mention
    of the dislodged surgical hardware that several of the other
    doctors concluded was irritating her surrounding nerve tissue
    and causing her to suffer significant pain in her lower back and
    right leg.
    12
    MetLife sent Gorski’s attorney a letter dated January 20,
    2003, stating that it had denied Gorski’s appeal.                           The letter,
    relying on the Plan, Gorski’s job description, the limitations
    that   Dr.    Huffmon     and    Dr.     Faircloth        had    identified,     and    Dr.
    Soriano’s report, concluded that “the medical documentation in
    [MetLife’s] file does not support a disability, as defined in
    the plan.”         J.A. 421.
    Gorski then initiated the current action in federal court
    on   August    12,     2005,    under     
    29 U.S.C.A. § 1132
    (a)(1)(B)      (West
    1999) of the Employee Retirement Income Security Act of 1974
    (“ERISA”), for wrongful denial of benefits.                           She requested LTD
    benefits from June 4, 2002 to the judgment date, prejudgment
    interest, a determination that she is entitled to continue to
    receive      benefits    for     as    long     as    she     remains    eligible,      and
    attorney’s fees and costs.
    Considering       cross-motions              for     summary      judgment,      the
    district      court    denied        Gorski’s       motion    and     granted   MetLife’s
    motion.        The     court     applied        a    modified       abuse-of-discretion
    standard of review to MetLife’s decision in light of MetLife’s
    status as both the insurer of LTD benefits and the fiduciary
    with discretionary authority to determine benefits eligibility.
    The court concluded that despite the conclusions of Drs. Huffmon
    and Faircloth that Gorski could not return to work, MetLife’s
    decision      to    uphold     its    benefits       denial     was    reasonable      as   a
    13
    matter of law.      The court pointed out that Dr. Faircloth could
    not say that Gorski could not work throughout an eight-hour day,
    sitting 45 minutes at an interval with breaks in between, and
    that Dr. Huffmon did not explain his view that Gorski could sit
    only in 45-minute increments for a total of four hours.                            The
    court also recognized that although Gorski’s doctors identified
    objective evidence indicating Gorski would suffer chronic lower
    back pain, in the end, their opinions that she could not do her
    old   job   depended      on    the    veracity    of     Gorski’s   self-reported
    limitations.        The        court   noted      that    independent     physician
    consultant    Dr.   Levine       concluded     that      Gorski   could   engage    in
    sedentary activities following pain management therapy, and that
    Dr. Soriano concurred in that assessment.                     The district court
    finally added that the video surveillance reasonably could be
    viewed as further evidence that Gorski’s limitations were not as
    great as Drs. Huffmon and Faircloth believed.
    II.
    A.
    We review the grant of summary judgment de novo, viewing
    all of the facts in the light most favorable to the nonmovant.
    See EEOC v. Navy Fed. Credit Union, 
    424 F.3d 397
    , 405 (4th Cir.
    2005).      Summary judgment is appropriate when “the pleadings,
    depositions, answers to interrogatories, and admissions on file,
    14
    together with the affidavits, if any, show that there is no
    genuine issue as to any material fact and that the moving party
    is entitled to a judgment as a matter of law.”                                  Fed. R. Civ. P.
    56(c);      see    Celotex          Corp.    v.    Catrett,        
    477 U.S. 317
    ,     322-23
    (1986).
    In reviewing the denial of benefits under an ERISA plan, a
    district court’s first task is to consider de novo whether the
    relevant plan documents confer discretionary authority on the
    plan administrator to make a benefits-eligibility determination.
    See Johannssen v. District No. 1-Pacific Coast Dist., MEBA Pen.
    Plan, 
    292 F.3d 159
    , 168 (4th Cir. 2002).                                “When a plan by its
    terms       confers       discretion          on        the   plan’s          administrator            to
    interpret its provisions and the administrator acts reasonably
    within      the        scope    of    that    discretion,           courts          defer    to    the
    administrator’s            interpretation.”                   Colucci          v.     Agfa     Corp.
    Severance Pay Plan, 
    431 F.3d 170
    , 176 (4th Cir. 2005).                                             The
    parties agree that the Plan confers discretionary authority upon
    MetLife, as the plan administrator, to make benefit decisions
    according         to    the    terms     of     the      plan.          Under       the     abuse-of-
    discretion standard, the reviewing court will not disturb the
    plan    administrator’s              decision      as     long     as    it     was    reasonable.
    Such    a    decision          is    reasonable         “if   it    is     the       result       of   a
    deliberate, principled reasoning process and if it is supported
    by substantial evidence,” Stup v. UNUM Life Ins. Co. of Am., 390
    
    15 F.3d 301
    ,    307       (4th       Cir.     2004)         (internal         quotation           marks
    omitted), which is “evidence which a reasoning mind would accept
    as sufficient to support a particular conclusion,” LeFebre v.
    Westinghouse       Elec.      Corp.,         
    747 F.2d 197
    ,    208       (4th     Cir.       1984)
    (internal quotation marks omitted).
    However,     when         the    plan           administrator’s            own       business
    interests will be directly affected by its decision regarding
    the    benefits     claim,        a    conflict         of   interest      arises        that       “may
    operate     to     reduce        the    deference            given   to        a    discretionary
    decision of that fiduciary to the extent necessary to neutralize
    any      untoward          influence          resulting         from       that          conflict.”
    Blackshear v. Reliance Standard Life Ins. Co., 
    509 F.3d 634
    , 639
    (4th Cir. 2007) (internal quotation marks & alteration omitted).
    In effect, we use a “sliding-scale standard of review” when a
    genuine     conflict         exists:          “‘[t]he         more       incentive           for     the
    administrator          .     .     .     to        benefit      itself         by       a     certain
    interpretation         of        benefit       eligibility           .     .       .,       the     more
    objectively reasonable the administrator[’s] . . . decision must
    be and the more substantial the evidence must be to support
    it.’”     Stup, 390 F.3d at 307 (quoting Ellis v. Metro. Life Ins.
    Co., 
    126 F.3d 228
    , 233 (4th Cir. 1997)); see also Metro. Life
    Ins. Co. v. Glenn, 
    128 S. Ct. 2343
    , 2350 (2008) (explaining that
    when plan administrator both evaluates benefits claims and pays
    those    claims,     the      resulting         conflict        of   interest           “should       be
    16
    weighed as a factor in determining whether there is an abuse of
    discretion” (internal quotation marks omitted)).
    Because MetLife insures the very plan it administers, the
    district       court    concluded    that    MetLife     was    operating    under    a
    conflict of interest.           MetLife does not challenge the district
    court’s application of the modified abuse-of-discretion standard
    under    the    circumstances,       and    we   agree   that    this    standard    of
    review was appropriate.          See Stup, 390 F.3d at 307.
    B.
    With these principles in mind, we turn to the substantive
    questions.        The issue decided by MetLife and litigated before
    the     district       court   was   whether      Gorski    could       “perform    the
    sedentary duties of an administrative assistant.”                          J.A. 513.
    Resolution of this question became dependent on the legitimacy
    and extent of Gorski’s back pain.                  In this regard, Gorski has
    produced evidence clearly demonstrating that dislodged surgical
    hardware was irritating nerve tissue surrounding the hardware,
    causing her substantial pain and other problems as well.                             On
    that point, Gorski produced the report of Dr. Huffmon that a CT
    scan and flexion and extension films showed that her 4/5 cage
    was “kicked out laterally,” apparently “compressing her right 4
    nerve root and maybe even catching her right 5 nerve root as
    well,” resulting in “[l]ow back pain and right leg pain.”                          J.A.
    17
    348.        Gorski presented an APS from Dr. Faircloth essentially
    agreeing with Dr. Huffmon’s assessment.                          Dr. Leighton further
    noted       that     Gorski’s      x-rays        showed     “a     bit    of    posterior
    displacement of one of the cages.”                     J.A. 409.     Drs. Huffmon and
    Faircloth      both       concluded   that       Gorski     was    disabled      from    any
    occupation, and Dr. Faircloth specifically opined that Gorski
    “can sit for 45 minutes and take a 10 minute break to lay down
    [and] then resume sitting for up to 4 hours a day.”                             J.A. 408.
    Gorski herself represented that no accommodation could allow her
    to return to the workplace in light of the severity of her lower
    back pain.         Thus, Gorski clearly satisfied her initial burden of
    producing         substantial      evidence       that     she     was    disabled      from
    performing any job.
    In     nonetheless       upholding        its      termination      of    Gorski’s
    disability benefits, MetLife noted that Gorski’s job description
    for her previous job as sales secretary required her “to sit for
    3-4 hours, stand, walk, and climb for 1-2 hours per work shift.”
    J.A. 420.          The job also “required some repetitive use of the
    hands and the use of the neck and head” but only “occasional
    lifting or carrying up to 10 lbs.”                  J.A. 420.        MetLife concluded
    that while Drs. Faircloth and Huffmon opined that Gorski could
    not perform any job, the specific limitations that the doctors
    identified         regarding    her   functionality          did    not    preclude     her
    working      in     her    prior    job     as    an     administrative         assistant.
    18
    MetLife also relied on Dr. Soriano’s conclusions that “Gorski
    did not have any impairment based upon objective findings,” that
    she could perform sedentary work, and that Dr. Huffmon’s sitting
    restrictions of 45 minutes on, followed by 10-minute breaks, for
    up to 45 minutes were not supported by Gorski’s recent physical
    examinations.     J.A. 421.
    Gorski argues that MetLife acted unreasonably in basing its
    final     decision    to    terminate   her   benefits   on   Dr.   Soriano’s
    opinion.     MetLife does not deny that it relied on Dr. Soriano’s
    opinion, but maintains that its reliance was reasonable.                   We
    agree with Gorski.
    The crux of Dr. Soriano’s opinion is that there are no
    objective findings to support Gorski’s complaints of pain and
    that Gorski exaggerates the level of pain.               Indeed, as noted,
    Dr. Soriano went so far as to say that Gorski “does not have any
    impairment based upon objective findings.”               J.A. 426 (emphasis
    added);     see      J.A.   427   (“[S]he     has   no   obvious    objective
    impairment”).
    The problem with Dr. Soriano’s opinion is that Dr. Soriano
    never explained on what basis he doubted the veracity of Gorski,
    whom he had never examined.             To the extent that he did not
    believe that Gorski’s physical problems would cause the intense
    pain of which she complained, he never revealed why he rejected
    the view of the other doctors that dislodged surgical hardware
    19
    was      irritating        surrounding      nerve        tissue,      resulting         in
    debilitating pain for Gorski.               In fact, he never discussed at
    all the June 2000 CT scan and flexion and extension films that
    several doctors reported as depicting the dislodged hardware and
    resulting        nerve    root   impingement      and    as    supporting       Gorski’s
    claims      regarding      the   extent    of    her    pain.        Without     such    a
    discussion, Dr. Soriano’s report is simply an unreasoned and
    unexplained rejection of the objective evidence in the record,
    Gorski’s claims regarding her level of pain and functionality,
    and the opinions of Drs. Huffmon and Faircloth that she was
    totally disabled.           MetLife was not justified in rejecting the
    opinions     of    Drs.    Faircloth      and    Hoffman      as   well    as   Gorski’s
    statements on the basis of such a flawed report.                          See Stup, 390
    F.3d   at    308    (“[W]hile     an   administrator          does   not    necessarily
    abuse its discretion by resolving an evidentiary conflict to its
    advantage, the conflicting evidence on which the administrator
    relies      in   denying    coverage      must    be    ‘substantial’--especially
    when . . . the administrator has an economic incentive to deny
    benefits.”).         Thus, it cannot be said that MetLife’s decision
    was “the result of a deliberate, principled reasoning process.”
    Id. at 307; see Black & Decker Disability Plan v. Nord, 
    538 U.S. 822
    , 834 (2003) (“Plan administrators . . . may not arbitrarily
    refuse to credit a claimant’s reliable evidence, including the
    opinions of a treating physician.”); Buffonge v. Prudential Ins.
    20
    Co. of Am., 
    426 F.3d 20
    , 30-31 (1st Cir. 2005) (holding that
    denial       was    not    “reasoned”      when    it      relied     in     part     on
    fundamentally flawed medical reports).
    MetLife contends that it acted reasonably in upholding its
    termination        of   Gorski’s    benefits     because    the    record    contains
    conflicting evidence concerning whether she could perform her
    job as an administrative assistant.                     In this regard, MetLife
    argues that the functional limitations reported by Drs. Huffmon
    and Faircloth would not prevent Gorski from undertaking many of
    the duties of a secretary, and MetLife notes that Dr. Levine had
    also   concluded        that   Gorski    should    be    capable    of     doing    some
    sedentary activities.            MetLife further argues that Dr. Huffmon
    did    not    provide      any     explanation    for     his     asserted       sitting
    limitations for Gorski or even indicate that he had examined her
    in the several months preceding his assertion.                     Finally, MetLife
    points to the video surveillance as a basis for discrediting
    Gorski’s      claimed     pain     and   limitations,      on     which    the     other
    doctors’ opinions of her limitations were based.
    We conclude that MetLife’s “substantial evidence” argument
    misses the mark.            Importantly, the defect in MetLife’s final
    decision was not that the evidence before it was insufficient to
    support a hypothetical decision to deny benefits, but rather,
    that the actual decision that MetLife issued was not reasoned
    and principled.           See 
    id.
     (holding that insufficiently reasoned
    21
    decision       denying      benefits       would      be    overturned          regardless        of
    whether       substantial      evidence          could     have    supported         a    reasoned
    decision denying benefits).                      And, because we cannot conclude
    with    any    certainty       that     MetLife       would       have    reached         the   same
    decision       had     it    completed       an       appropriate         analysis         of     Dr.
    Soriano’s report and the assumptions underlying his conclusions,
    the decision terminating Gorski’s benefits must be overturned.
    See 
    id. at 31
     (suggesting that plan administrator’s reliance on
    faulty evidence might be ignored if other evidence before the
    administrator           “compelled           or        virtually          compelled”              the
    administrator to deny the claim).
    C.
    Having     determined       that      MetLife’s        decision        constituted          an
    abuse     of    discretion,        we      now    turn      to    the     question         of     the
    appropriate          remedy.       “[T]he         administration           of       benefit       and
    pension        plans    should        be    the       function       of       the        designated
    fiduciaries, not the federal courts.”                       Bernstein v. CapitalCare,
    Inc.,    
    70 F.3d 783
    ,   788      (4th      Cir.     1995).         Therefore,         it    is
    generally the case that when a plan administrator’s decision is
    overturned, a remand for a new determination is appropriate.
    See     Flinders       v.    Workforce           Stabilization           Plan       of     Phillips
    Petroleum Co., 
    491 F.3d 1180
    , 1194 (10th Cir. 2007) (explaining
    that    “[i]f     the       plan   administrator            failed       to     make      adequate
    22
    factual findings or failed to adequately explain the grounds for
    the decision, then the proper remedy is to remand the case for
    further     findings    or    additional       explanation”);      cf.    Sheppard    &
    Enoch Pratt Hosp., Inc. v. Travelers Ins. Co., 
    32 F.3d 120
    , 125
    (4th Cir. 1994) (noting that remand is appropriate if the court
    concludes     that    the    administrator       lacked   adequate       evidence    to
    make a decision); Berry v. Ciba-Geigy Corp., 
    761 F.2d 1003
    , 1007
    (4th Cir. 1985) (same).            However, “if the evidence in the record
    clearly     shows    that    the   claimant     is   entitled      to   benefits,    an
    order awarding such benefits is appropriate.”                           Flinders, 
    491 F.3d at 1194
    .
    Here, a remand to MetLife for a new determination is not
    necessary because the record reflects that Gorski was clearly
    entitled to continued benefits.                 Although Dr. Levine opined in
    late 1999 that Gorski should be capable of performing sedentary
    activities that involve no bending and do not require her to
    lift more than five pounds, both Dr. Huffmon and Dr. Faircloth,
    in   August    2001    and     January    2002,      respectively,       opined   that
    Gorski was disabled for any occupation.                   Because Dr. Soriano’s
    analysis    was     incomplete,     there      simply   was   no   basis    by    which
    MetLife could have discredited Dr. Huffmon’s and Dr. Faircloth’s
    medical opinions.           The videotape surveillance was not sufficient
    in   this    regard.         The   fact   that    it    showed     Gorski    bending,
    carrying water jugs, driving, and walking for a relatively short
    23
    time with no apparent discomfort does not cast significant doubt
    on the opinions of her physicians that she was not physically
    able to work for a sustained period of time.                        We therefore
    conclude that the only reasonable decision available to MetLife
    was   to   reverse     its   earlier    decision      discontinuing     Gorski’s
    benefits.
    III.
    In sum, we reverse the order of the district court granting
    summary     judgment    to   MetLife     and       denying   Gorski’s    summary
    judgment    motion,    and   we   remand      to   the   district    court   with
    instructions to reinstate Gorski’s benefit award and consider
    her claims for prejudgment interest and an award of attorney’s
    fees and costs.
    REVERSED AND REMANDED
    24
    TRAXLER, Circuit Judge, concurring in part and dissenting in
    part:
    I agree with the majority’s decision reversing the district
    court’s    order    granting        MetLife’s    summary    judgment      motion      and
    denying Gorski’s motion, and I concur in Parts IIA and IIB of
    the   majority      opinion.        However,     because    I    believe       that   the
    district court should remand the matter to MetLife for a new
    benefits determination, I respectfully dissent from the majority
    decision to the extent that it orders reinstatement of Gorski’s
    benefits.
    A   remand    to   MetLife      is   appropriate      in     my   view    because
    MetLife     could    have    reasonably         denied    Gorski’s       appeal       even
    without relying on Dr. Soriano’s opinion.                   The requirements for
    Gorski’s    prior     job,     as    described    by     MetLife    in    its     letter
    denying her appeal, called for Gorski to sit for only three to
    four hours per shift.           Even accepting as correct Dr. Huffmon’s
    opinion that Gorski can sit for only 45 minutes before taking a
    10-minute break from sitting, for up to four hours per day, it
    is not clear that that limitation would prevent her from meeting
    the job’s requirements.             Moreover, as the district court noted,
    Dr. Huffmon did not explain how he arrived at that limitation,
    nor did he even state that he had performed a recent examination
    on which his opinion was based.
    25
    MetLife    could        reasonably          have     deemed     the     lack     of   any
    explicit     connection       between        Dr.     Huffmon’s         asserted        sitting
    limitation and Gorski’s then-current physical condition to be
    particularly important in light of MetLife’s specific request
    for “[r]ecent physical exam findings,” J.A. 288, and in light of
    several    indications       that    Gorski’s           symptoms       may     have    either
    improved in the last year or perhaps been exaggerated in the
    first place.        Those indications include Gorski’s February 13,
    2002,     statement     to    Dr.   Faircloth           that     she     was     exercising
    regularly and had no new or specific complaints, the notes from
    Dr. Leighton’s August 8, 2002, exam not indicating any severe
    current    symptoms,     and     the    video        surveillance           of   Gorski    in
    October 2001 showing her carrying gallon water jugs, bending
    over,     walking     around,     all     with       no     apparent        hesitation      or
    discomfort.     In light of all of these factors, I believe it was
    certainly reasonable for MetLife to require Gorski to present
    proof of her then-current physical condition, and it would have
    been reasonable for MetLife to determine that she had failed to
    do that to its satisfaction.
    I would therefore reverse the order of the district court
    granting     summary     judgment       to        MetLife      and     denying      Gorski’s
    summary    judgment     motion,     and      I    would     remand     to    the      district
    court with instructions to remand to MetLife for a new benefits
    26
    determination.   I respectfully dissent from the majority opinion
    to the extent that it reaches a contrary result.
    27