Erika Bazemore v. Best Buy ( 2020 )

PUBLISHED
UNITED STATES COURT OF APPEALS
FOR THE FOURTH CIRCUIT
No. 18-2196
ERIKA BAZEMORE,
Plaintiff - Appellant,
v.
BEST BUY,
Defendant - Appellee.
Appeal from the United States District Court for the District of Maryland at Greenbelt.
Peter J. Messitte, Senior District Judge. (8:18-cv-00264-PJM)
Submitted: March 20, 2020 Decided: April 21, 2020
Before AGEE, RICHARDSON, and QUATTLEBAUM, Circuit Judges.
Affirmed by published opinion. Judge Quattlebaum wrote the opinion in which Judge
Agee and Judge Richardson joined.
Daniel S. Harawa, Spencer Bailey, Student Counsel, Jeremy Claridge, Student Counsel,
Sarah Spring, Student Counsel, Appellate Clinic, WASHINGTON UNIVERSITY
SCHOOL OF LAW, St. Louis, Missouri, for Appellant. William W. Carrier, III, Emelia
N. Hall, TYDINGS & ROSENBERG LLP, Baltimore, Maryland, for Appellee.
QUATTLEBAUM, Circuit Judge:
In this appeal, we consider the requirement of a hostile work environment claim that
unwelcomed racial and sexual conduct be imputable to an employer. Concluding that the
conduct that created the alleged hostile work environment is not imputable to the employer
here, we affirm.
I.
The case stems from an incident on February 5, 2017, at the Best Buy store in
Waldorf, Maryland, where Erika Bazemore, an African-American woman, was working as
a wireless sales consultant. 1 According to Bazemore, another Best Buy employee, Anne
Creel—a white woman and an appliance sales representative—made a “racist and sexually
charged joke” to a small group of coworkers that included Bazemore. J.A. 49. Creel, who
was eating mixed nuts, identified a Brazil nut and asked the group, “Hey, do you know
what these were called back in the day?” J.A. 49. With the group waiting for the answer,
Creel asked, “Do you promise not to call HR on me?” J.A. 49. She then looked directly at
Bazemore—the only black woman in the group—and said, “N[****r] T[*]ts!” J.A. 5. Creel
laughed while everyone else “was frozen for a few seconds.” J.A. 49. Bazemore broke the
silence by saying, “Okay” and then walked away. J.A. 49. In her position, Creel was not
1
Since we review an order dismissing Bazemore’s complaint pursuant to Rule
12(b)(6) of the Federal Rules of Civil Procedure, the facts as described herein are as alleged
by Bazemore.
2
Bazemore’s supervisor. But Creel was “best friends” with April Brewster, the store’s
general manager. J.A. 49.
Bazemore reported the incident to Best Buy’s corporate human resources
department the next day, February 6. Three days later, Colleen Hayes, from Best Buy’s
human resources department, called to tell Bazemore she was handling the matter. On
February 20, two weeks after Bazemore reported Creel’s comment, Hayes left a voicemail
for Bazemore informing her that the matter had been resolved and that the case was closed,
adding that Bazemore could call Hayes if she had further questions.
But Bazemore perceived no sign at work that anything had changed or that
management had given the incident “any real attention,” J.A. 50, so she called Hayes to
find out how the matter had been resolved. Her calls were unreturned.
Despite Hayes’ earlier voice message that the matter had been resolved, the
atmosphere in the store remained tense to Bazemore. She avoided being alone with either
Creel or Brewster. The longer Bazemore waited for a response or evidence that action had
been taken, the more “trash like” she felt. J.A. 50. In her view, Creel’s remark had been
directed at her and was humiliating. Bazemore felt coworkers looking at her breasts, and
said the joke “took me back to the days of [s]lavery,” when black women would be publicly
scrutinized before being sold.
At the end of March, having concluded that “nothing was going to [be] done about
my traumatic experience,” Bazemore filed a complaint with the Equal Employment
Opportunity Commission, claiming she had been harassed based on her race and sex, and
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that Best Buy had not taken “corrective action to resolve the incident.” J.A. 56. In its
response to the EEOC, Best Buy asserted that it promptly investigated the incident, that
Creel admitted making the offensive statement, and that she received a “final written
warning.” J.A. 59. Best Buy denied that Bazemore had been racially or sexually harassed.
The EEOC ultimately determined it could not conclude whether Best Buy had violated
Title VII and issued Bazemore a right-to-sue letter.
Bazemore sued Best Buy pro se, claiming she was harassed because of her race and
gender and subjected to a hostile work environment in violation of Title VII of the Civil
Rights Act of 1964, as amended, 42 U.S.C. §§ 2000e to 2000e-17. After Best Buy removed
the proceeding to federal court, Bazemore filed an amended complaint, also pro se, in
which she asserted—as she had in her original complaint—that Creel’s offensive statement
and its aftermath had “affected my mental state, my confidence, and my self-esteem, to the
point that it has cost me my full-time job” 2 J.A. 52. She alleged she is in therapy and taking
2
Bazemore has not provided specifics about the full-time job she lost, but she does
not appear to have lost her job at Best Buy. She asserts in her amended complaint that she
had two jobs, and that she lost her full-time job “about a month after” Creel’s harassment
occurred because “they decided to close my position, and no longer needed me.” J.A. 52.
The incident with Creel occurred on February 5, 2017, and Bazemore says she called Hayes
on February 27 to find out how the matter had been resolved. She waited for a response
until March 28, when she filed her complaint with the EEOC. In her EEOC complaint,
Bazemore stated that “I have been employed by [Best Buy] since February 2010.” J.A. 56.
Best Buy asserted in its response to the EEOC, dated May 11, 2017, that Bazemore began
working for it in February 2011, not 2010, but said she “currently holds the role of Mobile
SWAS Sales Consultant working on a part-time basis.” J.A. 58. Neither Bazemore nor Best
Buy said she went from full-time status at Best Buy to part-time status after Creel’s remark.
Furthermore, Bazemore’s amended complaint—filed in February 2018, a year after the
incident—uses the present tense to describe her working conditions at Best Buy: “I still
walk on eggshells to this day about the matter. Simple task like a trip to the bathroom
(Continued)
4
medication to treat diagnosed chronic depression, and that stress caused her weight to drop
from 113 pounds to 98 pounds.
Best Buy moved to dismiss or, alternatively, for summary judgment. Along with its
motion, Best Buy included a copy of its “Coaching and Corrective Action Guidelines” and
a copy of a “Coaching & Corrective Action Form” signed by Creel on February 18, 2017.
This form showed that she received a “Final Warning,” the last corrective action step before
termination, as a result of her remark to Bazemore.
After Bazemore filed an opposition to Best Buy’s motion, the district court granted
the motion to dismiss. In granting Best Buy’s motion, the district court did not rely on the
“Coaching and Corrective” documents submitted by Best Buy. Instead, it relied only on
Bazemore’s factual allegations. The court concluded that Bazemore failed to state a hostile
work environment claim because she had not pleaded any facts that would impute Creel’s
conduct to Best Buy. The court held that Bazemore’s allegations were not imputable to
Best Buy because she did not allege facts suggesting that Best Buy knew about the
harassment and failed to stop it. Rather, it found that the allegations in the complaint
indicated that “Best Buy responded promptly to Bazemore’s complaint and Creel’s
harassment ceased.” J.A. 133. It further found that, based on those allegations, Creel’s
requires planning, making sure I’m never caught alone with the GM (April Brewster) and
Anne Creel back there.” J.A. 51. Similarly, she uses the present tense in her opposition to
Best Buy’s motion to dismiss, filed in April 2018, asserting, for example, that “I no longer
go to the appliance department where Ms. Creel works, or near it, for any reason, and it’s
one of the largest departments. This is my unfortunate new reality.” J.A. 111–112.
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conduct could not be imputable to Best Buy because the harassment stopped after Best Buy
disciplined Creel.
The district court also considered allegations from Bazemore’s Opposition to Best
Buy’s Motion to Dismiss even though they were not made in her complaint. Specifically,
in her Opposition, Bazemore alleged that other Best Buy employees who used racial slurs
similar to the one Creel used had been terminated. The court concluded that these
allegations, lacking dates, detail and context, were too general to compare to Bazemore’s
allegations about Creel. It reached a similar conclusion with respect to allegations made
for the first time in Bazemore’s Opposition that Creel made racial slurs against “gypsies”
before and after the alleged incident. The court held that general allegations of racial slurs,
without detail, context, date or circumstances, are insufficient to establish a hostile work
environment. Thus, it granted Best Buy’s motion to dismiss, and dismissed Bazemore’s
complaint with prejudice.
After the district court denied her motion for reconsideration, Bazemore timely
appealed the initial order and the denial of reconsideration. The district court had
jurisdiction pursuant to 28 U.S.C. § 1331, and we have appellate jurisdiction pursuant to
28 U.S.C. § 1291.
II.
We review de novo the district court’s ruling on a motion to dismiss for failure to
state a claim. Stewart v. Iancu, 912 F.3d 693, 702 (4th Cir, 2019). In assessing the
sufficiency of a complaint, this Court “assume[s] as true all its well-pleaded facts and
6
draw[s] all reasonable inferences in favor of the plaintiff.” Nanni v. Aberdeen Marketplace,
Inc., 878 F.3d 447, 452 (4th Cir. 2017). If the complaint “contain[s] sufficient factual
matter, accepted as true, to ‘state a claim to relief that is plausible on its face,’” then
dismissal is improper. Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009) (quoting Bell Atl. Corp.
v. Twombly, 550 U.S. 544, 570 (2007)). To survive a motion to dismiss, a complaint must
simply contain factual allegations that “raise a right to relief above the speculative level,
thereby nudging [the] claims across the line from conceivable to plausible.” Hately v.
Watts, 917 F.3d 770, 782 (4th Cir. 2019) (quoting Aziz v. Alcolac, Inc., 658 F.3d 388, 391
(4th Cir. 2011)). Moreover, because Bazemore was pro se below, her complaint must be
“liberally construed . . . however inartfully pleaded.” Erickson v. Pardus, 551 U.S. 89, 94
(2007) (quotation omitted).
Title VII prohibits racial or sexual harassment that creates a hostile work
environment for the harassed employee. Harris v. Forklift Systems, Inc., 510 U.S. 17, 21
(1993); Boyer-Liberto v. Fontainebleau Corp., 786 F.3d 264, 276–77 (4th Cir. 2015) (en
banc). To make such a claim, Bazemore must show she was subjected to (1) unwelcome
conduct, (2) based on her race or sex, that was (3) severe or pervasive enough to make her
work environment hostile or abusive and (4) imputable to Best Buy, her employer. Boyer-
Liberto, 786 F.3d at 277.
The question presented to us relates to element four: whether Bazemore has
sufficiently alleged that Creel’s conduct is imputable to Best Buy. Importantly, the
existence of unwelcome conduct, based on an employee’s race or sex, that is severe or
pervasive enough to create a hostile work environment, is not on its own enough to hold
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an employer liable. 3 For an employer to be liable, the harassing employee’s conduct must
also be imputable to the employer. And to survive a Rule 12(b)(6) motion to dismiss, an
employee must allege sufficient facts to plausibly satisfy the imputability requirement.
Our analysis of the imputability requirement is informed by the status of the alleged
harasser. Here, Creel, according to the complaint, made the allegedly harassing remark.
But Bazemore alleges that Creel is her coworker, not her supervisor. Therefore, imputing
Creel’s harassment to Best Buy requires Bazemore to show that Best Buy knew, or should
have known, about the harassment and failed to take action reasonably calculated to stop
it. Strothers v. City of Laurel, 895 F.3d 317, 332–34 (4th Cir. 2018); Pryor v. United Air
Lines, Inc., 791 F.3d 488, 498 (4th Cir. 2015).
Applying that standard to Bazemore’s complaint, we accept, as we must, all of
Bazemore’s allegations as true. While Bazemore alleged that Best Buy knew of Creel’s
conduct by virtue of her complaint to the corporate human resources department, she does
not allege that Best Buy failed to stop it. Instead, Bazemore asserts that Hayes contacted
her three days after she reported what Creel said and within two weeks Creel received a
written warning. Importantly, she does not assert that Creel, or anyone else at Best Buy,
harassed her again. The district court correctly held that, given those assertions, Bazemore
3
Best Buy also argued in its Motion to Dismiss and on appeal that Bazemore failed
to allege sufficient facts to plausibly satisfy the requirement of a hostile work environment
claim that the conduct at issue was sufficiently severe or pervasive to make her work
environment hostile or abusive. But like the district court, we decline to address the issue
of severity and pervasiveness because Bazemore’s complaint fails to satisfy the fourth
element of a hostile work environment claim.
8
has not pled that Best Buy failed to act to stop Creel’s harassment. E.E.O.C v. Xerxes Corp.,
639 F.3d 658, 670 (4th Cir. 2011) (“A remedial action that effectively stops the harassment
will be deemed adequate as a matter of law.” (internal quotation marks omitted)).
To be sure, Bazemore’s allegations express her belief that the action taken by Best
Buy in response to her complaint was inadequate. She alleged she expected “maybe a sit
down with the General Manager, [or] maybe a store meeting reminding the staff about the
ethics policy, especially considering it happened in such a public manner on the sales floor,
and so many people knew about it.” J.A. 50. But Title VII does not prescribe specific action
for an employer to take in response to racial or sexual harassment, or require that the
harasser be fired, as Bazemore suggests should have happened to Creel. As noted above, it
is enough for an employer to take action “reasonably calculated” to stop the harassment.
Pryor, 791 F.3d at 498; Xerxes Corp., 639 F.3d at 669–72.
Our Xerxes decision illustrates this important principle. There, African-American
employees at a manufacturing facility reported to their supervisors multiple derogatory and
racially-based slurs and other conduct by several co-workers. Xerxes, 639 F.3d at 663. The
supervisors responded with disciplinary measures after which the conduct ceased for a
period of time. Id. at 663. Following a report of another incident, the employer ramped up
its discipline which, again, seemed to stop the harassing conduct. Id. at 664. But later, a
more severe incident was reported, this time carried out by an unknown perpetrator. Id.
The employer admonished the latest conduct at a plant meeting, but, despite an
investigation, was unable to identify the perpetrator. Id at 664-666. No other incidents were
reported. Id. at 666.
9
The African-American employees later filed Title VII hostile work environment
claims. Central to our Court’s analysis was evaluating whether the employer should have
taken more severe steps, such as terminating employees, to stop the harassing conduct. Id.
at 670–672. In granting summary judgment to the employer, we noted “Plaintiffs often feel
that their employer ‘could have done more to remedy the adverse effects of the employee's
conduct. But Title VII requires only that the employer take steps reasonably likely to stop
the harassment.’” Id. at 674 (quoting Knabe v. Boury Corp., 114 F.3d 407, 414 (3rd Cir.
1997)). We then held:
Here, [the employer’s] responses to each reported incident of harassment as
of February 2006 were “prompt and either effective or proportional to the
seriousness and frequency of the incidents, and therefore [they] were
reasonably calculated to end the harassment.” Adler, 144 F.3d at 677. When
harassment reoccurred, [the employer] “t[ook] increasingly progressive
measures to address [it].” Central Wholesalers, 573 F.3d at 178. . . . Holding
[the employer] “liable under these circumstances would be tantamount to
imposing strict liability on an employer . . . regardless of the employer's . . .
response,” Spicer, 66 F.3d at 711, and “would make employers insurers
against future [racial] harassment by coworkers after an initial employee
response, regardless of the nature of the response taken. This is liability
without end,” Adler, 144 F.3d at 679.
Id. at 675–676.
Although Xerxes involved an order granting summary judgment and more extensive
and severe conduct than that alleged by Bazemore, its holding applies to Bazemore’s
allegations that Best Buy should have disciplined Creel more severely. Those allegations
do not state a plausible claim because, so long as discipline is reasonably calculated to end
the behavior, the exact disciplinary actions lie within Best Buy’s discretion. See DeJarnette
v. Corning Inc., 133 F.3d 293, 299 (4th Cir. 1998) (“Particularly, this Court ‘does not sit
10
as a kind of super-personnel department weighing the prudence of employment decisions
made by firms charged with employment discrimination . . . .’”) (quoting Giannopoulos v.
Brach & Brock Confections, Inc., 109 F.3d 406, 410 (7th Cir.1997)). Bazemore’s
complaint makes clear that in response to her complaints, Best Buy took steps that were
not only reasonably calculated to end Creel’s behavior, but that did, in fact, end it. In light
of those allegations, whether or not Best Buy could have done more is irrelevant. Thus,
even construing Bazemore’s pro se allegations liberally, we agree with the district court
that Creel’s conduct is not imputable to Best Buy.
Bazemore’s allegations that Creel’s racist and sexist joke changed the environment
at work and caused her to suffer physically and psychologically do not aid her in imputing
Creel’s conduct to Best Buy. Those allegations only go to the third element of her hostile
work environment claim—that Creel’s harassment was so severe or pervasive that it made
the environment at work hostile or abusive. See Harris, 510 U.S. at 21–23; Boyer-Liberto,
786 F.3d at 277. As set forth above, we do not address whether or not Bazemore has
sufficiently pled severe and pervasive harassment because we hold today that she has not
pled facts that plausibly allege that Creel’s conduct is imputable to Best Buy. Therefore,
even accepting these allegations as true, they do not allege that Best Buy failed to stop
Creel’s conduct or even that it was negligent in responding to it.
The district court also considered two additional allegations Bazemore lodged
against Best Buy in her Opposition to Best Buy’s Motion to Dismiss even though they were
not included in her complaint. Without opining on whether these allegations were properly
before the district court, we agree that they do not sufficiently bolster Bazemore’s claim.
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Bazemore asserted in her Opposition to Best Buy’s Motion to Dismiss that other
employees have been fired for using the n-word. As the district court noted, these
allegations lack dates, detail or context. Accordingly, they are too general to be compared
to Bazemore’s allegations about Creel’s conduct. See Xerxes Corp., 639 F.3d at 677. The
court further held that even if the allegations were comparable to the present case, they do
not plausibly allege that Creel’s conduct is imputable to Best Buy because Bazemore
acknowledges in her complaint that Creel was disciplined for her conduct. See id. at 674.
We agree. Once again, it is not our role to micro-manage Best Buy’s disciplinary
procedures. As a matter of law, Best Buy is only required to discipline in a way reasonably
calculated to end the behavior. Bazemore does not allege that Best Buy failed to do this.
Similarly, Bazemore argued her in Opposition to Best Buy’s Motion to Dismiss that
Creel also called another employee as well as Best Buy customers “gypsies.” But this
argument, like the claim that other Best Buy employees had been fired for using the n-
word, lacks sufficient detail to allow a comparison with Creel’s conduct. See id. at 677.
Thus, it does not plausibly allege a claim. Additionally, Bazemore did not allege any of
these remarks were directed at her or that she, herself, heard them. Finally, Bazemore does
not assert, as the district court noted, that Best Buy knew or should have known about
Creel’s gypsy statements. See Strothers, 895 F.3d at 332–34; Pryor, 791 F.3d at 498. Thus,
like Bazemore’s allegations about the discipline imposed on other employees who used the
n-word, the allegations about Creel’s use of the word “gypsy” do not assert facts sufficient
to impute Creel’s harassment of Bazemore to Best Buy.
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III.
Our decision today should not be construed as condoning or even minimizing
Creel’s tasteless effort at a joke. Instead, our decision is limited to analyzing whether
Bazemore’s allegations plausibly state a Title VII hostile work environment claim. As
noted above, in the case of allegedly harassing comments by a co-worker, an employee
must allege plausible facts that the employer knew, or should have known, about the
harassment and failed to take action reasonably calculated to stop it. For the reasons set
forth above, Bazemore failed to do this.
We dispense with oral argument because the facts and legal contentions are
adequately presented in the materials before this court and argument would not aid in the
decisional process. Accordingly, the judgment of the district court is
AFFIRMED.
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