Jennifer Roussell v. Brinker International, Inc. ( 2011 )


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  •            IN THE UNITED STATES COURT OF APPEALS
    FOR THE FIFTH CIRCUIT United States Court of Appeals
    Fifth Circuit
    FILED
    September 14, 2011
    No. 09-20561                         Lyle W. Cayce
    c/w No. 10-20614                            Clerk
    JENNIFER ROUSSELL,
    Plaintiff - Appellee
    v.
    BRINKER INTERNATIONAL, INCORPORATED,
    Defendant - Appellant
    Appeal from the United States District Court
    for the Southern District of Texas
    USDC No. 4:05-CV-3733
    Before SMITH, SOUTHWICK, and GRAVES, Circuit Judges.
    PER CURIAM:*
    Waiters and waitresses at Chili’s Restaurants sued their employer,
    claiming they were forced to share tips with ineligible employees. Fifty-five
    plaintiffs succeeded at trial. Their employer challenges the collective action, the
    district court’s rulings, the jury’s findings, and the award of attorney’s fees. We
    AFFIRM.
    *
    Pursuant to 5TH CIR. R. 47.5, the court has determined that this opinion should not
    be published and is not precedent except under the limited circumstances set forth in 5TH CIR.
    R. 47.5.4.
    No. 09-20561
    c/w No. 10-20614
    FACTUAL AND PROCEDURAL HISTORY
    This is a collective action brought by waiters and waitresses (together,
    “servers”) of Chili’s Restaurants against their employer, Brinker International
    Payroll Company, L.P. The servers alleged that Brinker violated the Fair Labor
    Standards Act (“FLSA”) when its managers coerced servers to pay a portion of
    their tips to employees who were not entitled to tips.
    One provision of the FLSA provides for collective actions:
    An action to recover the liability prescribed in [this section] may be
    maintained against any employer (including a public agency) in any
    Federal or State court of competent jurisdiction by any one or more
    employees for and in behalf of himself or themselves and other
    employees similarly situated. No employee shall be a party plaintiff
    to any such action unless he gives his consent in writing to become
    such a party and such consent is filed in the court in which such
    action is brought.
    
    29 U.S.C. § 216
    (b). As the last sentence just quoted provides, prospective
    claimants must opt-in under the FLSA, fundamentally distinguishing these suits
    from Rule 23 class actions in which a prospective plaintiff must opt-out. Sandoz
    v. Cingular Wireless LLC, 
    553 F.3d 913
    , 916 (5th Cir. 2008). Collective actions
    bind only the opt-in plaintiffs. 
    Id.
    The FLSA permits employers to pay a sub-minimum wage to employees
    who “customarily and regularly receive tips.” 
    29 U.S.C. § 203
    (m). Employers
    may not avail themselves of the sub-minimum wage unless “all tips received by
    [a tipped] employee have been retained by the employee, except that this
    subsection shall not be construed to prohibit the pooling of tips among employees
    who customarily and regularly receive tips.” 
    Id.
     The plaintiffs alleged that they
    did not retain all of their tips because they were forced to pool their tips with
    employees who did not customarily and regularly receive tips.
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    No. 09-20561
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    The allegedly tip-ineligible employees at the heart of this case are known
    as “expediters” or “Quality Assurance” workers (“QAs”). According to Brinker’s
    corporate documents and job descriptions, QAs at Chili’s inspect completed food
    orders from the kitchen, garnish plates, and delegate to servers and bussers the
    delivery of food to customers. A central question is whether QAs “customarily
    and regularly” receive tips or are otherwise entitled to share in a tip pool.
    Brinker’s policy is that servers may voluntarily tip QAs. A company memo
    acknowledges that “QA positions (with little to no customer interaction),
    dishwashers, cooks, and janitors” were “occupations that would invalidate a tip
    pool.” The issue was instead whether Chili’s managers had a common practice
    of coercing tip-sharing.
    Early in the litigation, the parties agreed to send an opt-in notice to all
    Chili’s servers nationwide. Approximately 3,556 servers opted-in as plaintiffs.
    During discovery, the parties deposed more than 50 plaintiffs and nearly 100
    other persons, such as the deposed plaintiffs’ managers and coworkers. After
    discovery, and in a series of orders, the district court decertified the 3,556-person
    class, finding the question of coercion too individualized to be tried in one action.
    It retained 55 plaintiffs who had been deposed, though, concluding that their
    evidence showed they were similarly situated.
    The plaintiffs proposed to call 14 plaintiffs to testify as representatives of
    the 55-person class. Before trial, Brinker conceded that these 14 plaintiffs had
    been coerced by their managers into tipping QAs. The jury trial was thus
    limited to Brinker’s affirmative defense, whether QAs were otherwise entitled
    to share in a mandatory tip pool. The parties stipulated to damages.
    The jury answered two interrogatories. It found the 14 plaintiffs to be
    representative. It also found that Brinker had not proven “that QAs/Expos work
    in positions or an occupation that customarily and regularly receive tips.” The
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    court accepted these findings, denied Brinker’s post-trial motions, and awarded
    attorney’s fees. Brinker timely appealed.
    DISCUSSION
    I.     Decertification
    Brinker argues that the district court should have decertified the 55-
    person collective action. It claims there was no common evidence – no “single,
    uniform, nationwide policy or practice of coerced tip-sharing” – because each
    coercive act was carried out by a “rogue manager” at a different restaurant. A
    similar argument is made as to Brinker’s affirmative defense, which turns on a
    QA’s individualized job duties and the amount of time spent performing those
    duties. Brinker asserts the dominance of individual situations means the
    collective trial was error.1 The court also erred, Brinker argues, in going to trial
    without approving any of the plaintiffs’ proposed trial plans.
    Like several other circuits, this court has never set a legal standard for
    collective-action certification. Mooney v. Aramco Servs. Co., 
    54 F.3d 1207
    , 1216
    (5th Cir. 1995), overruled on other grounds by Desert Palace, Inc. v. Costa, 
    539 U.S. 90
     (2003); see Morgan v. Family Dollar Stores, Inc., 
    551 F.3d 1233
    , 1259-60
    & n.38 (11th Cir. 2008) (collecting cases). We have declined to choose between
    two standards, one involving a multi-factor “similarly situated” test, and the
    other akin to the standard for Rule 23 class actions. Mooney, 
    54 F.3d at
    1213-14
    & n.7. The district court in this case applied the “similarly situated” analysis.
    It considered: “(1) the disparate factual and employment settings of the
    individual plaintiffs; (2) the various defenses available to defendant which
    appear to be individual to each plaintiff; and (3) fairness and procedural
    1
    Brinker claims under this heading that the admission of a company memorandum
    interpreting the FLSA, as well as a QA job description, was erroneous and prejudicial. To the
    extent Brinker can advance an argument for review through footnotes, we reject it because the
    admission of these documents was within the district court’s discretion.
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    c/w No. 10-20614
    considerations.” See 
    id.
     at 1213 n.7. Brinker challenges only the court’s
    application of this standard. We review for abuse of discretion. 
    Id. at 1212
    .
    Brinker’s arguments for decertification were persuasive enough to remove
    approximately 3,500 plaintiffs from the class. They are unpersuasive as to the
    final 55, though, because evidence from each showed that they were similarly
    situated. All were subjected to some form of managerial coercion in tipping QAs.
    Their managers had directed them to tip QAs, collected tips for QAs, suggested
    tipping QAs, threatened to discipline them for not tipping QAs, or trained them
    to tip QAs, among other actions. Although there was no corporate policy
    mandating tip-sharing, the district court found the deposition testimony
    indicative of a pattern. This conclusion was not an abuse of discretion.
    There also was evidence that the QAs were similarly situated. The parties
    agreed that QAs consistently performed certain functions, and that there was
    one company-wide job description. Several plaintiffs and some of Brinker’s
    witnesses agreed that “QAs never leave the pass-through area or interact with
    customers only rarely.” Corporate memoranda and documents also painted a
    picture of QAs as monolithic. Brinker “exaggerates the factual differences
    among employees on various shifts and in different departments. If one zooms
    in close enough on anything, differences will abound; . . . [b]ut plaintiffs’ claims
    need to be considered at a higher level of abstraction.” Frank v. Gold’n Plump
    Poultry, Inc., No. 04-CV-1018, 
    2007 WL 2780504
    , at *4 (D. Minn. 2007). There
    is need for care in evaluating distinctions among employees, but those
    distinctions must make a difference relevant to the legal issues presented.
    We would give Brinker’s arguments more credence if this case had
    proceeded on a truly representative basis. Instead, all 55 plaintiffs presented
    individualized evidence through testimony to the jury or deposition excerpts to
    the court. The plaintiffs claim Brinker was allowed to call witnesses to rebut the
    5
    No. 09-20561
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    evidence as to all 55 plaintiffs, ensuring that the plaintiffs could not bury bad
    facts with the non-testifying plaintiffs. They further assert that after both sides
    presented their cases, the jury had heard evidence about 25 of the 55 plaintiffs,
    or 45 percent, and the court considered evidence on the remainder.
    In any event, 55 separate trials would not have been justifiable under our
    FLSA caselaw. Section 216(b) collective actions are intended “to avoid multiple
    lawsuits where numerous employees have allegedly been harmed by a claimed
    violation or violations of the FLSA by a particular employer.” Sandoz, 
    553 F.3d at 919
     (quoting Prickett v. DeKalb Cnty, 
    349 F.3d 1294
    , 1297 (11th Cir. 2003)).
    This suit validly proceeded as a collective action.
    II.   Representative Testimony
    Brinker argues that the court erred by allowing the plaintiffs to hand-pick
    14 “perfect plaintiffs” to testify, as opposed to a random sample. It contends that
    these 14 plaintiffs were unrepresentative and could not be imputed to the 41
    non-testifying plaintiffs.
    The district court had to develop a plan for this complex case. Our review
    f he plan itself is deferential because “the trial judge is in a much better position
    than an appellate court to formulate an appropriate methodology for a trial.” In
    re Chevron U.S.A., Inc., 
    109 F.3d 1016
    , 1018 (5th Cir. 1997). Any arguable
    “error is presumed harmless until shown to be prejudicial.” McClain v. Lufkin
    Indus., Inc., 
    519 F.3d 264
    , 282 (5th Cir. 2008) (citations omitted).
    Before trial, Brinker requested representative testimony. The essence of
    its argument now is that the 14 testifying plaintiffs presented an
    unrepresentative slice of the evidence. But Brinker does not explain how the
    non-testifying plaintiffs would have been different, even though it deposed them
    and witnesses from all of their restaurants.
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    No. 09-20561
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    The plaintiffs assert that the jury heard evidence regarding a total of 25
    plaintiffs. Evidence was presented to the court via deposition excerpts on the
    remaining 30. Thus, there was no In re Chevron problem of having a few
    handpicked “perfect plaintiffs” speculate as to several thousand unknown
    persons. A jury hearing evidence on 25 of 55 plaintiffs (45 percent) was
    sufficiently informed.
    Brinker also does not state what the district court should have done.
    Within a few sentences in its appellate brief, Brinker endorses “random selection
    using competent scientific or statistical analysis,” then argues that statistical
    sampling would not have been appropriate here because each server’s experience
    was different. We note that Brinker originally opposed statistical sampling.
    There was no reversible error as to this issue.
    III.   Evidence on Coercion
    Brinker argues that its due process rights were violated when it was
    prevented from presenting evidence to the jury that the non-testifying plaintiffs
    were not coerced to share tips. Although Brinker conceded that the 14 testifying
    plaintiffs had been coerced, it never conceded that the 41 non-testifying plaintiffs
    had been coerced. Brinker cites its proffer of evidence on non-coercion, and
    specifically the deposition of Ted Davis, a non-testifying plaintiff who stated that
    his managers had never told him or encouraged him to tip QAs.
    This court reviews evidentiary rulings for abuse of discretion. Lyondell
    Chem. Co. v. Occidental Chem. Corp., 
    608 F.3d 284
    , 295 (5th Cir. 2010); see
    Versai Mgmt. Corp. v. Clarendon Am. Ins. Co., 
    597 F.3d 729
    , 740 (5th Cir. 2010)
    (same for district court’s enforcement of a pretrial order).
    Before trial, Brinker conceded that the 14 testifying plaintiffs were
    “coerced” under the district court’s definition. It “concede[d] for purposes of trial
    that the fourteen opt-in plaintiffs designated to testify at trial were not ‘free
    7
    No. 09-20561
    c/w No. 10-20614
    from any coercion whatsoever.’” Brinker acknowledged that the “principal issue
    remaining for trial” would be its “QA eligibility defense.”
    Brinker did not concede that the other 41 plaintiffs had been coerced. The
    meaning of its reservation is unclear. By that point, the court had already ruled
    that the trial would proceed by representative proof. If the 14 representative
    plaintiffs did not need to present evidence of coercion at trial, it is not clear how
    the remaining 41 plaintiffs would get such evidence before the finder of fact.
    A week later, Brinker filed a motion in limine seeking the following:
    Defendant requests that the Court enter an Order to exclude and
    bar named-plaintiff Jennifer Roussell and all opt-in plaintiffs who
    are participating in this trial, as well as their counsel and all
    witnesses called on their behalf, from making any mention of, or
    conducting any interrogation regarding, or otherwise bringing
    before the jury, directly or indirectly, through documentary or
    testimonial evidence or otherwise, matters concerning Defendant
    coercing or forcing those Plaintiffs to share tips with QAs or
    involuntarily to “tip out” QAs, as that issue would no longer be part
    of this case.
    The language is vague on whether the emotion applied to non-testifying
    plaintiffs. It sought to bar plaintiffs’ counsel from presenting coercion evidence
    as to the 14 testifying plaintiffs but not the remaining 41. That result would
    defeat the purpose of proceeding on a representative basis. The motion claimed
    there was “one issue remaining to be tried -- whether Defendant’s QAs were
    eligible to participate in tip pools.” The motion was granted.
    Immediately after seating the jury, the court and the parties agreed that
    Brinker could make an offer of proof outside the presence of the jury regarding
    the non-testifying plaintiffs’ non-coercion. The purpose was apparently to allow
    the court to decide whether the 14 plaintiffs were representative of all 55
    plaintiffs. During trial, though, the court called for another discussion, finding
    misapprehension between the parties; both were objecting to each other’s
    8
    No. 09-20561
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    attempted presentation of coercion evidence. Brinker once again confirmed that
    “the only issue for the jury was going to be the QA issue.”
    Brinker’s argument on appeal is that the court erred by preventing
    evidence of non-coercion from going to the jury. But the record reveals that
    Brinker repeatedly sought to present this evidence outside the presence of the
    jury. Brinker cannot now claim this was error.
    IV.   Brinker’s Concession
    Brinker argues that the court erred in extrapolating its concession to the
    41 non-testifying plaintiffs. “There was no evidentiary basis to support a class-
    wide coercion finding, as the testifying opt-ins admitted that they had no
    knowledge of tip-sharing outside of their own restaurants.” It asserts that the
    district court ruled on coercion as a matter of law, when it should have been a
    factual matter for the jury. Brinker contends that the court’s ruling relieved the
    plaintiffs from proving “both individual causation and class-wide liability.”
    This court reviews “the district court’s findings of fact for clear error, and
    conclusions of law and mixed questions of law and fact de novo.” French v.
    Allstate Indem. Co., 
    637 F.3d 571
    , 577 (5th Cir. 2011).
    The district court was in an unenviable position. Brinker did not want to
    try the case with all 55 plaintiffs, but objected to using representative testimony.
    Brinker conceded coercion of the 14 testifying plaintiffs, but that left no avenue
    for the 41 non-testifying plaintiffs to prove coercion through live testimony. The
    finding was reasonably left to the trial court.
    The court’s resolution of this dilemma contains both factual and legal
    determinations. As a factual matter, it found Brinker’s proffer of non-coercion
    “insufficiently persuasive” to warrant reversing its previous ruling that all 55
    plaintiffs were similarly situated.     As a legal matter, it found Brinker’s
    arguments for decertification unconvincing and kept the case as a collective
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    No. 09-20561
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    action. It also upheld the jury’s factual findings that the 14 testifying plaintiffs
    were representative and that QAs were ineligible to join a mandatory tip pool.
    The court did not err. As we have described, evidence from all 55 plaintiffs
    was presented through their depositions, and controverting evidence from other
    witnesses (coworkers or managers) at their respective restaurants was also
    presented. The district court sifted through the depositions and affirmed its
    previous decision that there was a pattern of managerial coercion at Chili’s.
    Brinker’s argument that the court made a factual finding “as a matter of
    law” is illusory. The record reveals that Brinker asked the court to rule as a
    matter of law. Brinker cannot complain of an error, if any, that it invited.
    V.    QA Tip Eligibility
    Brinker claims the district court erred when it denied Brinker’s motions
    for judgment as a matter of law and a new trial on the issue of QA tip eligibility.
    It argues that its witnesses provided uncontested evidence that some QAs
    “performed customer service duties sufficient to meet or exceed any reasonable
    legal requirement to allow them to participate in mandatory tip pools.” This is
    a sufficiency-of-the-evidence challenge to the jury’s finding that QAs were not
    eligible to participate in mandatory tip pools.
    “A motion for judgment as a matter of law . . . in an action tried by jury is
    a challenge to the legal sufficiency of the evidence supporting the jury’s verdict.”
    Allstate Ins. Co. v. Receivable Fin. Co., 
    501 F.3d 398
    , 405 (5th Cir. 2007)
    (quotation marks and citation omitted). The motion should be granted “only
    when the facts and inferences point so strongly in favor of the movant that a
    rational jury could not reach a contrary verdict.” 
    Id.
     (quotation marks and
    citation omitted).    This court reviews the denial of the motion de novo,
    considering all the evidence and drawing reasonable inferences in the light most
    favorable to the verdict. 
    Id.
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    We are unconvinced that Brinker has met the high standard required of
    sufficiency challenges.   The jury could have concluded that the witnesses
    Brinker cites in its brief were outliers or unbelievable. Accepting Brinker’s
    recitation of the testimony, even if some QAs interacted with customers, they
    still might not “customarily and regularly” receive tips. 
    29 U.S.C. § 203
    (m). We
    find evidence jurors could accept to support that QAs could not participate in a
    mandatory tip pool.
    Brinker had the burden to prove it operated a legal tip pool, but failed to
    convince the jury of QAs’ eligibility. Viewing the evidence in the light most
    favorable to the verdict, Brinker’s insufficiency argument fails.
    VI.   The District Court’s Legal Interpretations
    A.    Defining “coercion” and “voluntary.”
    Brinker argues that the district court’s definition of “coercion” was overly
    broad. It asserts that the court allowed servers to prove coercion by showing any
    managerial suggestion, recommendation, facilitation, or implied remark, which
    it says permitted them to avoid causation. Brinker seeks an objective definition,
    specifically, whether a reasonable server could show that a manager “dissuaded
    him, by force or threat, from believing that tipping out a QA was voluntary.”
    The plaintiffs reframe the dispute as one about the word “voluntary,” and claim
    the court correctly defined “voluntary” as “free from any coercion whatever and
    outside of any formalized arrangement or as a condition of employment.”
    We review a district court’s legal rulings de novo. French, 
    637 F.3d at 577
    .
    The FLSA does not define either “coercion” or “voluntary.” The district court
    relied upon the Department of Labor’s “Field Operations Handbook:”
    [I]t does not appear that the Congress, even in requiring as a
    general principle that tipped employees retain all their tips,
    intended to prevent tipped employees from deciding, free from any
    coercion whatever and outside of any formalized arrangement or as
    11
    No. 09-20561
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    a condition of employment, what to do with their tips, including
    sharing them with whichever co-workers they please.
    Department of Labor Field Operations Handbook § 30d04(c) (Dec. 9, 1988),
    available at http://www.dol.gov/whd/FOH/FOH_Ch30.pdf.
    The court found the Handbook persuasive and held that servers may share
    tips as long as their choice is “free from any coercion whatever and outside any
    formalized arrangement or as a condition of employment.” It agreed with
    Brinker that this was an objective inquiry as in Title VII; only a manager’s
    actions that “might well” affect the server were actionable. See Burlington N.
    & Santa Fe Ry. Co. v. White, 
    548 U.S. 53
    , 69 (2006).
    As for specific examples of coercive actions – where the server “might well”
    be influenced to pay tips involuntarily – the court looked to Brinker’s internal
    memos. Brinker’s “General Guidelines for Tip Pooling” state that “[a] practice
    is voluntary when the employee has full control over his/her tips without any
    recommendations, suggestions, requirements, or implications by management
    or trainers.” The document used similar terms to describe when tip-pooling
    would be deemed “mandatory.”
    “[W]e construe the FLSA liberally in favor of employees . . . .” Allen v.
    McWane, Inc., 
    593 F.3d 449
    , 452 (5th Cir. 2010) (quotation marks and citation
    omitted). Applying that construction to the FLSA, the district court did not err
    in relying upon the Handbook language. In this case in particular, it is relevant
    that the court adopted Brinker’s own definitions for when a manager’s actions
    would make tipping “mandatory” and not “voluntary.”
    B.    Direct customer interaction.
    Brinker next argues that the court erred by finding “the extent of [an
    employee’s] direct customer interaction” relevant to whether she can share in
    tips. It contends that “employees who perform important customer service
    12
    No. 09-20561
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    functions are eligible to share tips regardless of whether they have direct
    customer interaction or not.” We review de novo this legal question. French, 
    637 F.3d at 577
    .
    The FLSA does not specify which employees may share in a tip pool; it
    merely authorizes tip-pooling “among employees who customarily and regularly
    receive tips.” 
    29 U.S.C. § 203
    (m). Customarily, front-of-the-house staff like
    servers and bartenders receive tips. Back-of-the-house staff like cooks and
    dishwashers do not, and thus cannot participate in a mandatory tip pool.
    Direct customer interaction is relevant because it is one of the factors
    distinguishing these two categories of workers. “One can distinguish hosts from
    restaurant employees like dishwashers, cooks, or off-hour employees like an
    overnight janitor who do not directly relate with customers at all.” Myers v.
    Copper Cellar Corp., 
    192 F.3d 546
    , 550 (6th Cir. 1999) (holding that salad
    preparers were not tip-eligible) (citation omitted).
    We conclude that the district court reasonably found direct customer
    interaction “highly relevant” to tip-eligibility. It neither made direct interaction
    a prerequsite – as claimed by amici – nor did it reject Brinker’s suggestion that
    the performance of “important customer service functions” also is relevant to tip-
    eligibility. Brinker has not advanced a compelling reason why direct customer
    interaction should not be considered.
    VII. Answering a Jury Question
    Brinker contends that the district court erroneously responded to a jury
    question. We review the district court’s answering of a jury question for abuse
    of discretion, granting the court “wide latitude” in framing an answer. United
    States v. Skelton, 
    514 F.3d 433
    , 446 (5th Cir. 2008).
    Before trial, the court found industry practice could “provide some
    evidence of the restaurant industry’s conclusion as to whether [QAs’] job duties
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    are more like servers, busboys, or service bartenders or instead are more like
    cooks, dishwashers, and laundry room attendants.” The district court permitted
    testimony about similar positions at other restaurants.         Plaintiff Roussell
    testified, over Brinker’s objection, that QAs at Applebee’s “did essentially the
    same things” as QAs at Chili’s. Other plaintiffs testified similarly.
    After retiring to deliberate, the jury asked the court whether “the
    ‘occupation’ that regular[ly] and customarily receives tips [is] specific to Chili’s
    (Brinker) or this or similar positions in other restaurants?” After a conference
    with the attorneys, the court gave an answer that included this:
    The occupation/positions of QA/Expo is not necessarily unique to
    Chili’s (Brinker). However, as you consider whether there was
    competent evidence and/or testimony presented in this case that
    relates to QA/Expo-type occupation/positions at other restaurants,
    you should factor into your consideration whether the QA/Expo-type
    occupation/positions in those other restaurants is similar or
    dissimilar – to the extent the evidence or testimony allows you to
    make that determination – to the QA/Expo occupation/positions at
    Chili’s (Brinker). . . .
    The court’s careful answer was not an abuse of discretion. Jurors were told to
    evaluate the evidence themselves. There was evidence the position of QA was
    common in the restaurant industry, even if there were differences in the tasks
    performed by QAs at other restaurants. The jury could consider Brinker’s
    impeachment of each witness who testified about other restaurants, and
    determine how important those differences were. This is not reversible error.
    VIII. The ‘Related Duties’ Defense
    Brinker asserts that the court erred by rejecting its “related duties”
    defense during summary judgment.          Brinker claimed that when a server
    occasionally worked an entire shift as a QA, the employee is a “server” for
    tipping purposes and may share in a mandatory tip pool. There was evidence
    that servers performed the work of a QA during the course of their server duties,
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    No. 09-20561
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    and therefore, Brinker argues, “the duties of the two positions were sufficiently
    related such that a Server who took a turn working a shift as a QA could be
    deemed to remain in the occupation of Server.” It asserts that this was a factual
    issue for the jury.
    Summary judgment rulings are reviewed “de novo, applying the same
    standard as the district court.” Holt v. State Farm Fire & Cas. Co., 
    627 F.3d 188
    ,
    191 (5th Cir. 2010). “Summary judgment is appropriate if there is no genuine
    issue as to any material fact and the moving party is entitled to judgment as a
    matter of law. The facts and evidence must be taken in the light most favorable
    to the non-movant.” 
    Id.
     (citation omitted).
    Federal regulations shed light on this issue:
    (e) Dual jobs. In some situations an employee is employed in a dual
    job, as for example, where a maintenance man in a hotel also serves
    as a waiter. . . . He is employed in two occupations, and no tip credit
    can be taken for his hours of employment in his occupation of
    maintenance man. Such a situation is distinguishable from that of
    a waitress who spends part of her time cleaning and setting tables,
    toasting bread, making coffee and occasionally washing dishes or
    glasses.
    
    29 C.F.R. § 531.56
    (e). We give the regulation deference. See Fast v. Applebee’s
    Int’l, Inc., 
    638 F.3d 872
    , 877, 879-81 (8th Cir. 2011) (granting both the regulation
    and the Department of Labor’s interpretations in its Field Operations Handbook
    deference, and holding the interpretations reasonable).
    A Department of Labor Opinion Letter states that a dual-job employee
    may continue to receive tips when he performs tasks incidental to his usual job,
    but may not receive tips “where there is a clear dividing line between the types
    of duties [performed in the two jobs] . . . .” U.S. Dep’t of Labor, Wage & Hour
    Div., Op. Ltr. WH-502, 
    1980 WL 141336
     (Mar. 28, 1980).
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    Undisputed facts show that the servers clocked in as QAs for an entire
    shift, under the QA job code, performed QA duties only, and were paid the full
    minimum wage. These shifts were not assigned to all servers. We agree that
    there was a clear dividing line between these jobs.
    The question remains whether the court’s determination that there is a
    “clear dividing line” between the two jobs was a legal conclusion or a factual
    determination inappropriate for summary judgment. The question initially
    appears to be a factual one. On the other hand, answering the question requires
    applying facts to a standard expressed in an Opinion Letter.
    The issue likely is better considered as a mixed question of law and fact.
    As we held in a Jones Act case, though, “summary judgment or a directed verdict
    is mandated where the facts and the law will reasonably support only one
    conclusion. Our review of such a mixed question is plenary.”            Roberts v.
    Cardinal Servs., Inc., 
    266 F.3d 368
    , 373 (5th Cir. 2001) (quotation marks and
    citations omitted). We will review this issue de novo. Williams v. Phillips Petrol.
    Co., 
    23 F.3d 930
    , 934 (5th Cir. 1994).
    The undisputed facts fit cleanly into the Department of Labor guidance.
    A server working a QA shift, making QA pay, and performing QA duties, is not
    spending “part of her time” on QA work – she is a QA for that shift. We agree
    that “even when the nontip-producing duties are related to a tipped occupation,
    if they are performed for an entire shift, the employee is not engaged in a tipped
    occupation and is not subject to the tip credit for that shift.” Fast, 
    638 F.3d at 880
    . It follows that servers working an occasional QA shift are, just like QAs,
    ineligible to participate in mandatory tip pools during those shifts. Had this
    issue gone to the jury, “the facts and the law will reasonably support only one
    conclusion.” Roberts, 
    266 F.3d at 373
    . Brinker’s inability to present this to the
    jury was harmless. See Fed. R. Civ. P. 61.
    16
    No. 09-20561
    c/w No. 10-20614
    IX.   Attorney’s Fees
    Brinker argues that the award for attorney’s fees was excessive. It
    contends that the district court failed to compare what the plaintiffs sought in
    their complaint with what they obtained at trial. Brinker asserts that the
    plaintiffs’ fees should be substantially reduced because they lost on certification
    and recovered a fraction of the money they thought the case was worth. Brinker
    does not challenge the award for costs or expenses.
    “A district court’s determination of attorneys’ fees is reviewed for abuse of
    discretion, and the findings of fact supporting the award are reviewed for clear
    error.” McClain, 
    519 F.3d at 284
    . “A district court abuses its discretion when
    it bases its decision on an erroneous legal conclusion or on a clearly erroneous
    finding of fact.” Jeter v. Astrue, 
    622 F.3d 371
    , 376 (5th Cir. 2010) (quotation
    marks and citations omitted).
    While rulings on fee awards should not “consume more paper than did the
    cases from which they arose[,] . . . the district court’s findings and reasons must
    be complete enough to assume a review which can determine whether the court
    has used proper factual criteria in exercising its discretion to fix just
    compensation.” In re High Sulfer Content Gasoline Prods. Liab. Litig., 
    517 F.3d 220
    , 228-29 (5th Cir. 2008) (quotation marks and citations omitted). “The
    essential goal in shifting fees (to either party) is to do rough justice, not to
    achieve auditing perfection,” and therefore “substantial deference” is owed the
    district court’s “overall sense of a suit.” Fox v. Vice, 
    131 S. Ct. 2205
    , 2216 (2011).
    Applying our usual method, the district court first calculates the “lodestar”
    by multiplying the reasonable hourly rate by the number of hours reasonably
    expended. McClain, 
    519 F.3d at 284
    . It then evaluates whether the lodestar
    should be adjusted based on the Johnson factors, the most important of which
    is the degree of success obtained. Abner v. Kansas City So. Ry. Co., 
    541 F.3d 17
    No. 09-20561
    c/w No. 10-20614
    372, 376-77 (5th Cir. 2008) (citing Johnson v. Ga. Highway Express, 
    488 F.2d 714
    , 717-19 (5th Cir. 1974)). The only Johnson factor relevant to this appeal is
    “[t]he amount involved and the results obtained.” Johnson, 
    488 F.2d at 718
    .
    Reasonable attorney’s fees and costs are authorized by the FLSA. 
    29 U.S.C. § 216
    (b). The parties argued the fee dispute in two stages. The first
    resolved the fees and costs incurred through a portion of the post-trial motions;
    the second resolved everything afterward. Brinker preserved its objections by
    filing notices of appeal after each award was entered.
    During the first round, the plaintiffs sought $1.81 million in attorney’s
    fees. Brinker challenged whether the claimed hours were reasonable and
    necessary given the success obtained. A hearing was held. In a detailed, 28-
    page opinion, the court sifted through the competing evidence on each part of the
    request, found that “both parties have taken rather extreme positions on” the
    degree of success factor, and reduced the plaintiffs’ bill in two ways.
    The court first reduced by 209.2 hours the time recoverable for document
    review, then broke out that reduction by occupation. On the degree of success
    factor, although the large class was ultimately decertified, the court said it “was
    a very close call,” “was not apparent from the onset of the litigation,” and
    happened “incrementally, over the course of three separate orders, and after
    much discussion and briefing by the parties.” Therefore substantial hours were
    justified, as well as entangled with the work done on the 55 plaintiffs that went
    to trial. Given that the plaintiffs’ success was “not that which was originally
    sought,” the court reduced the lodestar amount by another 20 percent beyond the
    plaintiffs’ reductions and the court’s specific reduction. The award during this
    round was approximately $1.43 million.
    During the second round of adjudication, the court awarded $90,000 for
    fees incurred after trial – much of which was spent arguing over fees.
    18
    No. 09-20561
    c/w No. 10-20614
    The court took into account the plaintiffs’ lack of success before trial. It
    considered that the plaintiffs lost on class certification and reduced their fees
    accordingly. Second, the amount sought in a plaintiff’s complaint is relevant to
    the degree of success obtained, but is ultimately only one of several factors to
    consider, in the district court’s “measured exercise of discretion.” Farrar v.
    Hobby, 
    506 U.S. 103
    , 114 (1992).
    It is important for the district court to explain its fee award with clarity,
    “carefully considering the successful and unsuccessful portions of the case as
    well as the reasonable and unreasonable fees claimed by Plaintiffs.” Abner, 541
    F.3d at 384 (quotation marks and citation omitted). The district court’s thorough
    analysis in the present case was sufficient. Its order displayed a detailed
    understanding of the successful and unsuccessful portions of this case, drawn
    from years of managing it first-hand. The district court also noted that Brinker
    never offered to settle the case; thus, the plaintiffs could not have reduced their
    costs to a level more appropriate with the results achieved.
    The award was not an abuse of discretion.
    AFFIRMED.
    19