Mark Lloyd v. P&G Disability Benefit Plan ( 2021 )

NOT RECOMMENDED FOR PUBLICATION
File Name: 21a0422n.06
No. 20-4329
UNITED STATES COURT OF APPEALS
FOR THE SIXTH CIRCUIT
MARK LLOYD, ) FILED
) Sep 03, 2021
Plaintiff-Appellant, ) DEBORAH S. HUNT, Clerk
)
v. )
) ON APPEAL FROM THE
PROCTER & GAMBLE DISABILITY BENEFIT ) UNITED STATES DISTRICT
PLAN, Plan #501; PROCTER & GAMBLE LONG ) COURT FOR THE
TERM DISABILITY ALLOWANCE POLICY ) SOUTHERN DISTRICT OF
PLAN; PROCTER & GAMBLE DISABILITY ) OHIO
COMMITTEE, )
)
Defendants-Appellees. )
Before: GRIFFIN, LARSEN, and NALBANDIAN, Circuit Judges.
LARSEN, Circuit Judge. Mark Lloyd alleges that the Procter & Gamble Disability Benefit
Plan and other defendants wrongfully denied him long-term and short-term disability benefits in
violation of the Employee Retirement Income Security Act of 1974 (ERISA), 29 U.S.C. § 1001 et
seq. The district court upheld the denial of long-term disability benefits and held that Lloyd was
entitled to short-term benefits for only a brief period. Lloyd appeals. For the reasons that follow,
we AFFIRM.
I.
From 2000 to 2017, Lloyd was an “IT Systems/Solutions Manager” at Procter & Gamble
(P&G). During his time at the company, Lloyd struggled with a range of gastrointestinal issues
and fibromyalgia. He claims that he was denied benefits due to him under the terms of P&G’s
disability plans (collectively, “the Plan”).
No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
A.
The P&G Disability Committee is the Plan’s named fiduciary and administrator. After
consulting with an outside company that assists with claim administration, a Review Board within
P&G rules on each disability claim. An applicant may appeal the Review Board’s decision to the
Disability Committee, which makes the final determination.
The Disability Committee has “discretionary authority to interpret the terms of th[e] Plan”
and to determine an applicant’s eligibility for benefits. The applicant bears the burden to show his
entitlement to benefits. To do this, he must provide objective medical evidence indicating that he
meets the Plan’s definition of “Total Disability” (for long-term benefits) or “Partial Disability”
(for short-term benefits).
“Partial Disability” is defined as
a mental or physical condition resulting from an illness or injury because of which
the Participant is receiving medical treatment and cannot perform regular duties of
his or her current job but can perform other roles at the same site or other jobs
outside of the Company. Thus, a condition of Partial Disability does not necessarily
prevent the Participant from performing useful tasks, utilizing public or private
transportation, or taking part in social or business activities outside the home.
“Total Disability” is defined as
a mental or physical condition resulting from an illness or injury which is generally
considered totally disabling by the medical profession and for which the Participant
is receiving regular recognized treatment by a qualified medical professional.
Usually, Total Disability involves a condition of such severity as to require care in
a hospital or restriction to the immediate confines of the home. The Trustees
reserve the right to determine what is considered as “regular” and “recognized
treatment.”
When a participant’s employment at P&G ends, his rights under the Plan immediately end as well.
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
B.
Lloyd was diagnosed with irritable bowel syndrome with abdominal distention in 2009.
He has undergone a variety of tests and treatments due to his abdominal pain and bloating.
In June 2014, Lloyd had his first appointment with Dr. Donald Kirby, a gastroenterologist
at the Cleveland Clinic, specializing in intestinal motility disorders and related subjects. Lloyd
reported “recurrent episodes of abdominal distention that seem[ed] to appear without reason” and
would last from one to seventeen days. (Emphasis omitted.) Tests indicated that Lloyd had
“normal gastric emptying,” “normal small bowel transit time,” and “slightly delayed colon transit
time.” Dr. Kirby concluded that Lloyd had “no bowel obstruction.” (Capitalization omitted.) His
initial impression was that Lloyd was suffering from “intermittent episodes of severe intestinal
dysmotility,” but he did not identify the exact cause.
About two months later, another doctor diagnosed Lloyd with a colon infection. Lloyd
applied for disability benefits. The P&G Review Board found Lloyd to be disabled and awarded
him benefits from September 8, 2014 to October 19, 2014. After the infection subsided, Lloyd
returned to work.
Shortly thereafter, Lloyd again applied for disability benefits, citing generalized
gastrointestinal issues with an onset date of January 23, 2015. Lloyd’s primary care physician, Dr.
Robert Hellman, said that Lloyd lacked the capacity to work “due to fatigue [and] pain.” But
Dr. Norman Gilinsky, Lloyd’s regular gastroenterologist, and Dr. Sri Koneru, Lloyd’s
rheumatologist (who was treating Lloyd’s fibromyalgia), both concluded that Lloyd was able to
work. The Review Board credited Drs. Gilinsky and Koneru and denied Lloyd’s claim. P&G then
placed Lloyd on an unpaid leave of absence because of the amount of work he had been missing.
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
Lloyd unsuccessfully appealed the Review Board’s decision. The Disability Committee
observed that the notes from Lloyd’s most recent visit to Dr. Hellman “contain[ed] no objective
information to substantiate disabling fatigue or pain.” The Disability Committee also obtained an
independent review from another gastroenterologist, Dr. Sunil Sheth. Dr. Sheth reviewed Lloyd’s
medical records and agreed with Dr. Gilinsky’s earlier assessment: Lloyd had “no functional
impairments from [his] chronic diagnosis of irritable bowel syndrome that has been present since
2009,” and “from a [gastrointestinal] standpoint, abdominal distention and bloating by itself does
not result in any restrictions or limitations.” The Disability Committee credited Dr. Sheth’s
opinion and upheld the denial of benefits on October 30, 2015.
C.
On December 1, 2015, Lloyd filed another disability claim, which is the first claim in
dispute here. Lloyd alleged that he had been disabled since November 3, 2015,1 primarily due to
gastrointestinal issues.
On January 19, 2016, the Review Board denied Lloyd’s claim. It observed that, in early
November, Lloyd’s primary care physician, Dr. Anup Kanodia, had “described [him] as appearing
well with no acute distress and with no documented clinical abnormalities.” Two rheumatologists
had also documented normal findings for Lloyd in November and December 2015 and had not
recommended taking Lloyd off work. But, in late December, Lloyd visited Dr. Kanodia again,
who, this time, concluded that he was unable to work in any capacity. The Review Board
concluded that there was no indication that Lloyd “w[as] evaluated or treated by a
gastroenterologist” during the claim period and that “there [wa]s a lack of objective medical
1
P&G’s disability plan generally required that disability claims be filed within four weeks of the
onset date. So, November 3 was the earliest date Lloyd could claim when he filed in December.
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
information to support [a finding] that [Lloyd] w[as] partially or totally disabled as defined by the
Plan beginning November 3, 2015.”
On January 29, 2016, before he appealed to the Disability Committee, Lloyd had an
appointment with Dr. Kirby. According to Dr. Kirby’s notes, Lloyd had been to the emergency
room with “abdominal distention and pain” four times since their last meeting in May 2015. Dr.
Kirby also noted that Lloyd reported “severe difficulty going to work.” “While [Lloyd] may have
had Irritable Bowel [Syndrome] at some point in the past,” Dr. Kirby concluded, Lloyd’s “motility
disorder ha[d] progressed.” Dr. Kirby diagnosed Lloyd with chronic intestinal pseudo-obstruction
(CIPO).
CIPO is a rare condition that produces symptoms similar to ordinary bowel obstruction.
However, with CIPO, the obstruction does not result from a mechanical blockage inside the
intestine. Rather, it results from a failure of intestinal muscles or nerves to move materials through
the bowels normally. Dr. Kirby is one of the few experts on this disorder. According to him, it
takes a long time to diagnose CIPO because one must test for, and rule out, other causes of the
symptoms; for example, a mechanical blockage in the intestine due to an internal lesion could be
another cause.
In February 2016, Lloyd filed his appeal with the Disability Committee, citing this new
diagnosis.2 The Committee returned to Dr. Sheth for an updated opinion. Dr. Sheth was skeptical.
First, he disagreed with Dr. Kirby’s diagnosis. Dr. Sheth explained that CIPO is an appropriate
diagnosis “when there is evidence of obstruction without true mechanical obstruction,” but Lloyd,
“on multiple occasions during acute flares, has had no evidence of bowel distention, dilated loops,
2
For purposes of all appeals, the Plan allowed Lloyd to rely on new information and records not
submitted to the Review Board.
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
or air-fluid levels”—nor did he have any “evidence of impaired motility.” Second, he faulted Dr.
Kirby for focusing too much on Lloyd’s diagnosis rather than his symptoms when deciding
whether Lloyd was disabled. In Dr. Sheth’s view, no objective medical evidence indicated a
significant change in Lloyd’s condition since the previous denials of benefits.
In April 2016, the Disability Committee upheld the denial of benefits. It reiterated Dr.
Sheth’s conclusion that “there ha[d] been no major change in” Lloyd’s symptoms and that tests
had “repeatedly resulted in negative findings with no evidence of bowel obstruction.” For
example, Lloyd’s “x-ray and lab results were normal” during his January 2016 appointment with
Dr. Kirby.
D.
We now turn to Lloyd’s second disputed denial of benefits. Lloyd obtained an additional
review from a different gastroenterologist, Dr. Prakash Gyawali. He concluded that Lloyd’s
history “could be consistent with intermittent pseudoobstruction [CIPO], but there is likely a
component of constipation predominant irritable bowel syndrome as well.” Dr. Gyawali did not
opine on whether Lloyd’s condition was disabling.
In 2016, Lloyd began taking a new prescription medication, domperidone. It seemed to
help. When “his local physician [Dr. Gilinsky] d[id] not want to [administer] it any longer” (for
unspecified reasons), Lloyd returned to Dr. Kirby in January 2017 to ask him to continue the
treatment. Dr. Kirby noted that Lloyd had not visited the emergency room in the past year, an
improvement over Lloyd’s previous experience. An x-ray revealed “a paucity of small bowel gas”
and “no air-filled dilated loops of bowel” but “extensive fecal material throughout the right colon[,]
suggest[ing] the possibility of constipation.” (Capitalization omitted.) Dr. Kirby also wrote that
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
Lloyd still “had daily abdominal pain and Fibromyalgia which continued to be a major source of
discomfort and disability.” Dr. Kirby agreed to continue administering domperidone.
A week after his visit to Dr. Kirby, Lloyd filed what would become his final disability
claim at P&G. He claimed disability beginning on January 16, 2017. On January 27, 2017, the
same day Lloyd filed his disability claim, P&G terminated his employment. Lloyd has not alleged
that he was fired because of his disability applications; the record and both parties are silent as to
why P&G decided to end Lloyd’s employment.
The Review Board denied Lloyd’s claim. Lloyd appealed, submitting a variety of
supporting materials. Among them were medical notes and two letters from Dr. Kirby; functional-
capacity forms from his primary care physicians, Drs. Hellman and Kanodia; and Social Security
disability questionnaires completed by Dr. Kanodia and by his holistic medicine specialist, Dr.
Rene Blaha.
Lloyd also included email correspondence from Dr. Thomas Abell and Dr. John Wo about
the general status of CIPO as a disabling condition. Dr. Abell opined that CIPO is “considered
totally disabl[ing] at least in [his own] center and [he] suspect[ed] [in] most motility centers.” But
Dr. Abell said that “every day” his center “battle[s]” the fact that CIPO is “not on the list of
‘approved disabilities.’” Dr. Wo wrote that CIPO can be disabling, but it “[d]epends” on the
location of the defect within the intestinal tract. Neither Dr. Abell nor Dr. Wo opined on whether
Lloyd himself was disabled.
The Disability Committee obtained an outside review from Dr. Cristina Strahotin, a
certified gastroenterologist. Dr. Strahotin concluded that Lloyd had “a partial and temporary
impairment.” She noted that Lloyd’s symptoms were consistent with CIPO but that they were also
“non-specific” and “can be encountered in other conditions such as pan intestinal dysmotility,
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
irritable bowel,” and others. Dr. Strahotin “agree[d] with Dr. Sheth,” moreover, that the important
question was “not so much what [Lloyd’s] diagnosis is, but how . . . his symptoms [can] be
managed in order to return him at least to a partial if not full meaningful employment.” She found
that Lloyd’s symptoms did not allow him to work at full capacity. But she believed that Lloyd
would be able to work with some reasonable accommodations “such as working from home,
limited hours, [fewer] responsibilities requiring maximal concentration, more lenience for those
days where he can only lay in bed, close proximity to a bathroom, and frequent bathroom breaks.”
Dr. Strahotin disagreed with Dr. Kirby’s conclusion that Lloyd was incapable of any work.
In her view, Dr. Kirby appeared to rely on Lloyd’s “extensive self-assessment diaries . . . and Dr.
Kirby’s knowledge of the natural history of [CIPO].” But Dr. Strahotin pointed out that Lloyd
consistently had unremarkable test results. She believed that the computer-focused work of his IT
position was still a possibility for him. And even though Drs. Hellman, Blaha, and Kanodia also
supported Lloyd’s total disability claim, Dr. Strahotin observed that each of them “rel[ied] heavily
on Dr. Kirby’s assessment,” despite clinical notes of their own saying that Lloyd “appear[ed] well”
or that his “symptoms [had] improved.” These discrepancies and the lack of independent analysis
undercut the other doctors’ opinions in Dr. Strahotin’s view.
Dr. Strahotin also responded to Lloyd’s personal flare-up reports. Lloyd recorded that he
spent an average of 17.5 days confined to his home each month from September 2016 to January
2017. For 8.8 days on average, Lloyd claimed to be entirely bedridden; Dr. Strahotin granted that
Lloyd’s bedridden days were the result of severe episodes that are unpredictable and unavoidable.
Another 4.4 days were spent recovering from those episodes. But Dr. Strahotin pointed out that
these recovery periods occurred in half-day intervals only. The remaining 4.3 days were due to
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
Lloyd’s weekly bowel evacuation regimen. Dr. Strahotin opined that Lloyd could schedule these
for the weekend, just like many patients do when preparing for a colonoscopy.
Dr. Strahotin also emphasized Lloyd’s improvement since he started taking domperidone.
He had maintained a stable weight and had avoided emergency room visits. In her final analysis,
she concluded that Lloyd’s “condition . . . changed from totally impaired to partially impaired in
October 2016” when he began receiving domperidone.3
The Disability Committee denied Lloyd total and partial disability benefits on October 20,
2017. For support, it looked to Dr. Strahotin’s conclusion that Lloyd could have worked with
accommodations, the lack of recent emergency room visits, Lloyd’s normal test results, statements
from Dr. Kanodia in February 2017 about how Lloyd “was in no distress and appeared well,” and
the fact that Lloyd’s symptoms were “intermittent.”
II.
Lloyd filed the present suit in federal court against the Procter & Gamble Disability Benefit
Plan, the Procter & Gamble Long Term Disability Allowance Policy Plan, and the Procter &
Gamble Disability Committee (collectively, “Defendants”). He alleged that the Plan entitled him
to long-term or, at a minimum, short-term benefits pursuant to his December 2015 and January
2017 applications, and that denying him these benefits violated ERISA. See 29 U.S.C.
§ 1132(a)(1)(B). His complaint also requested “reinstatement of [his] status as an active employee
of Procter & Gamble.”
3
Dr. Strahotin found that the domperidone treatment began in October 2016, but medical notes
from Dr. Kirby and Dr. Gyawali suggest that treatment began earlier that year—by May 2016 at
the latest. This discrepancy does not negatively affect the significance of Dr. Strahotin’s report,
however. To the contrary, the earlier start date for domperidone better supports her finding that
the drug contributed to the end of Lloyd’s emergency room visits early that year.
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
Lloyd and Defendants filed cross-motions for judgment on the administrative record. The
district court upheld most, but not all, of Defendants’ decisions. With respect to Lloyd’s December
2015 application, the court found that it was not arbitrary and capricious for Defendants to deny
Lloyd short-term or long-term benefits. With respect to Lloyd’s January 2017 application, the
court likewise upheld the denial of total disability benefits. But the court found that it was arbitrary
and capricious for Defendants not to award Lloyd partial disability benefits from January 17, 2017
through January 28, 2017. Lastly, the district court refused Lloyd’s request for “reinstatement” of
his employment status at P&G.
Lloyd timely appeals. He challenges three aspects of the district court’s decision: (1) the
denial of benefits in connection with his 2015 application, (2) the denial of total disability benefits
for his 2017 application, and (3) the refusal to grant “reinstatement” of his employee status, which
would have extended the time period of his 2017 benefits award. Defendants have not cross-
appealed and do not dispute the district court’s limited award of partial disability benefits on the
2017 application.
III.
ERISA requires the P&G Disability Committee, as the Plan’s administrator and named
fiduciary, to administer the Plan in accordance with its written provisions. 29 U.S.C.
§ 1104(a)(1)(D); Best v. Cyrus, 310 F.3d 932, 935 (6th Cir. 2002). The Plan gives the Disability
Committee discretion to interpret the Plan’s language and to determine an individual’s eligibility
for benefits. Where a fiduciary has such discretion, we review a denial of benefits using the
“extremely deferential” arbitrary and capricious standard. McClain v. Eaton Corp. Disability
Plan, 740 F.3d 1059, 1064 (6th Cir. 2014) (citation omitted); see Firestone Tire & Rubber Co. v.
Bruch, 489 U.S. 101, 115 (1989). The burden is on the claimant to show that the fiduciary’s
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
decision was arbitrary and capricious. Farhner v. United Transp. Union Discipline Income Prot.
Program, 645 F.3d 338, 343 (6th Cir. 2011). We review de novo the district court’s conclusion
that Defendants’ relevant decisions were not arbitrary and capricious.4 Davis v. Hartford Life &
Accident Ins. Co., 980 F.3d 541, 547 (6th Cir. 2020).
We have described the arbitrary and capricious standard as “the least demanding form of
judicial review.” Williams v. Int’l Paper Co., 227 F.3d 706, 712 (6th Cir. 2000). While we will
not simply “rubber stamp” Defendants’ decision, we must uphold it “if it results from a deliberate
principled reasoning process and is supported by substantial evidence.” McClain, 740 F.3d at
1064–65 (citation omitted). “Substantial evidence is more than a scintilla of evidence but less than
a preponderance; it is such relevant evidence as a reasonable mind might accept as adequate to
support a conclusion.” Davis, 980 F.3d at 549 (quoting Gen. Med., P.C. v. Azar, 963 F.3d 516,
520 (6th Cir. 2020)). “When it is possible to offer a reasoned explanation, based on the evidence,
for a particular outcome, that outcome is not arbitrary or capricious.” McClain, 740 F.3d at 1065
(quoting Shields v. Reader’s Digest Ass’n, 331 F.3d 536, 541 (6th Cir. 2003)).
A.
1.
To be eligible for benefits, Lloyd needed to satisfy the Plan’s definition of “Partial
Disability” or “Total Disability.” Lloyd argues that Defendants misinterpreted the latter.
As a reminder, the Plan defines “Total Disability” as follows:
a mental or physical condition resulting from an illness or injury which is generally
considered totally disabling by the medical profession and for which the Participant
4
Our caselaw is divided as to whether we review the district court’s underlying factual findings
de novo or only for clear error. Wallace v. Oakwood Healthcare, Inc., 954 F.3d 879, 890 (6th Cir.
2020); Hutson v. Reliance Standard Life Ins. Co., 742 F. App’x 113, 117–18 (6th Cir. 2018). We
need not determine which standard is the correct one, however. Even without deferring to any
factual findings that the district court made, Lloyd’s claims fail.
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
is receiving regular recognized treatment by a qualified medical professional.
Usually, Total Disability involves a condition of such severity as to require care in
a hospital or restriction to the immediate confines of the home. The Trustees
reserve the right to determine what is considered as “regular” and “recognized
treatment.”
According to Lloyd, this definition required him to show only that (1) CIPO is generally
considered totally disabling in the medical profession and (2) he was usually confined to his home
because of his condition.5 Therefore, Lloyd says, it is immaterial whether his particular case of
CIPO prevented him from working. In Lloyd’s view, the “Total Disability” definition is not tied
to work capacity in any way.
The Disability Committee, by contrast, focused on whether Lloyd’s personal
gastrointestinal issues rendered him unable to work. In other words, the Committee appears to
have assumed that the medical profession generally would understand the concept of “disability”
to include an assessment of one’s ability to work. The Committee also assumed that the medical
profession would assess disability with respect to each individual, rather than relying on
categorical determinations about certain diseases or conditions. The Committee made no specific
finding about whether CIPO is generally considered disabling—or, for that matter, whether Lloyd
has CIPO.
Lloyd offers a plausible alternative way to interpret the Plan’s definition of “Total
Disability,” but because the Plan gives Defendants interpretive discretion, our task is not to select
the best reading of the Plan. See Brown v. Fed. Express Corp., 610 F. App’x 498, 504 (6th Cir.
2015) (citing Jones v. Metro Life Ins. Co., 385 F.3d 654, 660 (6th Cir. 2004)). Rather, Lloyd must
persuade us that Defendants unreasonably interpreted it. See Moos v. Square D Co., 72 F.3d 39,
5
Lloyd appears to omit the requirement that the applicant be “receiving regular recognized
treatment by a qualified medical professional,” but that requirement is not in dispute here.
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
42 (6th Cir. 1995) (citing Cook v. Pension Plan for Salaried Emps. of Cyclops Corp., 801 F.2d
865, 870 (6th Cir. 1986)); Farhner, 645 F.3d at 343 (placing burden on plaintiff to show plan
administrator’s decision was arbitrary and capricious). This is not a case where the plain meaning
of the disputed language defeats Defendants’ interpretation. Cf. Brown v. United of Omaha Life
Ins. Co., 661 F. App’x 852, 857 (6th Cir. 2016) (finding that a plan administrator contradicted the
plain meaning of “elect”); Kovach v. Zurich Am. Ins. Co., 587 F.3d 323, 332–33 (6th Cir. 2009)
(reversing the denial of benefits based on the plain meaning of “accidental”).
First, consider Lloyd’s argument that work capacity is irrelevant to the “Total Disability”
definition. He points out that the definition of “Partial Disability” requires that the participant
“cannot perform regular duties of his or her current job but can perform other roles.” Meanwhile,
the “Total Disability” definition contains no direct reference to work capacity. At first, this looks
like a case crying out for application of the principle expressio unius est exclusio alterius (“the
mention of one thing implies the exclusion of another”). See First Am. Title Co. v. Devaugh, 480
F.3d 438, 453 (6th Cir. 2007). However, the “Total Disability” definition also requires that the
applicant’s condition be “considered totally disabling by the medical profession.” Lloyd never
grapples with this language. Yet it is not unreasonable to surmise—as Defendants apparently
did—that the medical profession would include a work-capacity component among the relevant
criteria. After all, our “disability” inquiry takes place in the context of a patient’s application for
benefits from his employer’s disability-insurance plan. The word “disability” indicates an
“inability” or “incapacity” to do something. See Disability, Oxford English Dictionary,
https://www.oed.com/view/Entry/53381 (last visited Aug. 30, 2021) (“Lack of ability (to
discharge any office or function); inability, incapacity; weakness.”). In the context of Lloyd’s
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
benefits application, it would be most natural for a medical examiner to assess Lloyd’s potential
inability or incapacity to work.
Moreover, the fact that the Plan’s “Partial Disability” definition refers to work capacity
does not help Lloyd as much as he thinks. The Plan describes the relevant categories as “Total”
and “Partial” disability, suggesting two categories located along a spectrum. And if “Partial
Disability” is based on work capacity, then “Total Disability” must be too (the plain language of
the Plan giving no indication to the contrary). Otherwise, it would be easier to show “Total
Disability” than “Partial Disability” in many cases. Consider, for example, a highly contagious
disease that, in the abstract, is “generally considered totally disabling.” Under Lloyd’s reading,
someone with a peculiarly mild case would categorically qualify as totally disabled. But the same
individual might be able to “perform [the] regular duties of his . . . current job,” while in quarantine
at home, meaning that he would not be partially disabled. The Plan’s language does not command
this upside-down result. The Plan’s definition of “Total Disability” incorporates the medical
profession’s general understanding of whether an illness or injury is totally disabling. It was not
unreasonable for Defendants to assume that the medical profession would evaluate work capacity
in determining whether an individual is totally disabled for purposes of an employer-sponsored
disability-insurance application. Indeed, all the doctors whom Defendants and Lloyd consulted
appear to have done just that. Therefore, we reject Lloyd’s argument that he should not have been
required to show an inability to work.
Second, and relatedly, Lloyd argues that Defendants were required to evaluate only
whether CIPO is generally considered disabling (and, presumably, whether Lloyd’s condition is
CIPO), not whether Lloyd’s personal condition was disabling. Once again, the dispute concerns
the meaning of the phrase, “an illness or injury which is generally considered totally disabling by
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
the medical profession.” And, once again, Lloyd offers a plausible reading of the text. Yet, his
interpretation is not the only acceptable one.
The simple term “illness” carries no specific level of particularity or abstraction. It can
refer to a disease generically, such as CIPO, or it can refer to an individual instance of disease,
such as Lloyd’s personal illness. Here, the Plan documents do not define “illness.” While the
disputed phrase also includes the word “generally,” it is unclear whether that modifies “illness” or
the subsequent phrase about the “medical profession.” So perhaps Defendants are right that they
needed to consider only Lloyd’s personal case of illness. Or perhaps, as Lloyd suggests,
Defendants first needed to determine Lloyd’s diagnosis and then decide whether that diagnosis, in
abstract terms, is generally disabling. But again, we must uphold Defendants’ interpretation if it
is reasonable. While Lloyd’s competing interpretation has some appeal, we must “afford[] the
plan administrator ‘great leeway’ in interpreting ambiguous terms.” Fenwick v. Hartford Life &
Accident Ins. Co., 841 F. App’x 847, 853 (6th Cir. 2021) (quoting Moos, 72 F.3d at 42).
Defendants’ interpretation is not without appeal of its own. Sometimes it would make little
sense to ask whether a disease is disabling in only the most abstract terms. Lloyd’s is one such
case. Dr. Kirby referred to CIPO as a “spectrum” of disease, suggesting that it may differ in
severity between patients or across time for a single patient. And Dr. Wo remarked that CIPO is
disabling only if it affects certain areas of the intestinal tract. It would be surprising, therefore, if
Defendants had to consider the disabling nature of CIPO in the broadest terms instead of assessing
the severity of Lloyd’s individual case. And the second sentence of the “Total Disability”
definition suggests that the Plan must consider the “severity” of an individual’s condition. We do
not read that sentence, as Lloyd does, to ask whether a claimant is usually confined to his home or
the hospital. Rather, we read it to say that qualifying illnesses or injuries usually will be of such
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
severity as to cause the individual patient to be confined to his home or the hospital. It was not
unreasonable for Defendants to assess Lloyd’s personal illness instead of focusing on CIPO in the
abstract.
Defendants implemented a permissible reading of the Plan’s ambiguous “Total Disability”
definition. We therefore defer to that interpretation and apply it throughout our analysis below.
See Jones, 385 F.3d at 661; Moos, 72 F.3d at 42.
2.
Defendants determined that Lloyd had failed to meet the Plan’s definition of either “Total”
or “Partial Disability.” Lloyd challenges that conclusion.
“Generally, when a plan administrator chooses to rely upon the medical opinion of one
doctor over that of another in determining whether a claimant is entitled to ERISA benefits, the
plan administrator’s decision cannot be said to have been arbitrary and capricious.” McDonald v.
W.S. Life Ins. Co., 347 F.3d 161, 169 (6th Cir. 2003). This is “because it would be possible to
offer a reasoned explanation, based upon the evidence, for the plan administrator’s decision.” Id.;
see Davis, 980 F.3d at 548. The same principle applies to both of Lloyd’s disputed claims.
For the 2015 claim, the Disability Committee credited Dr. Sheth and, like him, focused on
the severity of Lloyd’s individual symptoms rather than Dr. Kirby’s new CIPO diagnosis. The
Committee observed that there had been “no major change in [Lloyd’s] pattern of abdominal
disten[t]ion.” Tests from Lloyd’s ER visits had shown “no evidence of bowel obstruction.” Dr.
Kirby concluded that Lloyd’s x-ray and lab results were “normal” at his January 2016 appointment.
Despite Dr. Kirby’s new diagnosis, no new objective medical data supported a finding of total or
partial disability.
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
Thus, Lloyd’s argument that Defendants lacked sufficient reasons to reject Dr. Kirby’s
opinion is not well taken. Defendants “w[ere] not required to ‘automatically . . . accord special
weight’ to [Dr. Kirby’s] opinion simply because he was one of [Lloyd’s] treating physicians.” See
Davis, 980 F.3d at 549 (ellipsis in original) (quoting Black & Decker Disability Plan v. Nord, 538
U.S. 822, 834 (2003)). Defendants’ determination with respect to Dr. Kirby “was rational and
based on the evidence.” See id. Nothing more was required. See Balmert v. Reliance Standard
Life Ins. Co., 601 F.3d 497, 504 (6th Cir. 2010); Evans v. UnumProvident Corp., 434 F.3d 866,
877 (6th Cir. 2006).
Lloyd faults Defendants for failing to seek a second opinion after receiving Dr. Sheth’s
report. In concluding his March 2016 report, Dr. Sheth noted his “disagree[ment] with [Dr. Kirby,]
who has basically stated that [the] impairment is because of a new diagnosis rather than focusing
on the symptoms which remain unchanged;” therefore, Dr. Sheth thought, “it may not be
unreasonable, if necessary, to have a second GI reviewer comment on impairment.” Read in
context, this is not the glaring disclaimer Lloyd depicts. Dr. Sheth was emphasizing Dr. Kirby’s
decision not to focus on objective evidence of Lloyd’s symptoms. For this reason, Dr. Sheth
believed that it might be advisable to consult a second physician who would focus on that issue.
Lloyd provides no authority to support his argument that it was unreasonable for Defendants to
rely on Dr. Sheth’s assessment rather than seeking out another opinion.
The Committee also mentioned that Lloyd’s two rheumatologists had not recorded any
disabling impairments. Moreover, Lloyd’s primary care physician, Dr. Kanodia, who supported
Lloyd’s total disability claim in December 2015, had described Lloyd as “appearing well with no
acute distress” less than two months earlier. Dr. Kanodia’s notes lacked any explanation for the
change in opinion. Given the range of conflicting—and shifting—professional opinions and the
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
lack of objective data supporting a disabling condition, it was not arbitrary or capricious to deny
Lloyd total or partial disability benefits in connection with his December 2015 application.
Contrary to Lloyd’s suggestion, Defendants did not arbitrarily ignore or discount the views of his
treating physicians.
Similar reasons support the Disability Committee’s denial of long-term disability benefits
for Lloyd’s January 2017 claim. The Committee agreed with Dr. Strahotin that “Lloyd would have
been able to work with job modifications.” Lloyd appeared to have improved in recent months;
for example, he had not visited the ER since at least January 2016. Lloyd’s domperidone
prescription likely explained some of this improvement in Dr. Strahotin’s view. And treatment
notes from Drs. Kirby, Hellman, and Kanodia showed unremarkable examination results.
Substantial evidence supports the Committee’s finding that Lloyd’s intermittent symptoms would
have allowed him to work at least part-time.
Lloyd objects to Dr. Strahotin’s finding that he would have been able to work with some
modifications because, he says, similar modifications were ineffective when he tried them in early
2015, before P&G placed him on leave. Without citing any authority, Lloyd argues that it was
arbitrary and capricious for Defendants not to ask Dr. Strahotin whether Lloyd’s prior work history
would change her recommendation. We are not persuaded. Dr. Strahotin conducted a full review
of Lloyd’s medical records and made a recommendation about his ability to work during the
relevant period in January 2017. She found that Lloyd’s symptoms improved when he started
taking domperidone in 2016. Even if a plan administrator might be obliged to request clarification
in some circumstances, the relevant timeframe for Dr. Strahotin’s review and her findings about
the effectiveness of the medication make it especially clear that failure to do so was not
unreasonable in this case.
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
Next, Lloyd emphasizes Dr. Strahotin’s statement that “his condition . . . changed from
totally impaired to partially impaired in October 2016.” Because of this statement, Lloyd contends
that Defendants should have approved long-term benefits up to or through October 2016 and
partial disability benefits thereafter. This argument has several flaws. First, Dr. Strahotin offered
no express opinion on when Lloyd’s condition became totally disabling prior to October 2016, and
medical notes from Dr. Kirby and Dr. Gyawali suggest that Lloyd began receiving domperidone
earlier than Dr. Strahotin indicated. Second, and more importantly, the alleged disability onset
date for Lloyd’s final application was in January 2017. The Plan’s express terms limit disability
benefits to the relevant claims period, which generally may not begin any earlier than four weeks
before the application date. Lloyd never explains how Defendants would have had authority to
award benefits starting in, or prior to, October 2016. Third, while it is true that Lloyd’s December
2015 application had an onset date prior to October 2016, Dr. Strahotin’s report cannot render
Defendants’ denial of that application arbitrary and capricious. Her report did not exist in April
2016 when the Disability Committee rendered its final decision on that claim. We “may consider
only the evidence available to the [Plan] at the time the final decision was made.” McClain, 740
F.3d at 1064. Thus, Dr. Strahotin’s report does not support either of Lloyd’s two claims for long-
term disability benefits.
With respect to his January 2017 claim, Lloyd argues that Defendants unreasonably failed
to place greater emphasis on the report that Lloyd obtained from Dr. Gyawali, another
gastroenterologist. Dr. Gyawali agreed that Lloyd’s medical history was consistent with CIPO,
though he also opined that irritable bowel syndrome likely contributed to his symptoms. He agreed
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
with Dr. Kirby’s treatment plan6 and did not request further testing. However, Dr. Gyawali never
gave any explicit opinion on whether Lloyd’s condition was disabling. Therefore, it seems that
Dr. Gyawali’s report may have been of minimal additional value to Defendants’ decisionmaking
process. Defendants did not arbitrarily or capriciously discount or disregard that report.
The relevant decisions “result[ed] from a deliberate principled reasoning process and [are]
supported by substantial evidence.” See id. at 1064–65 (citation omitted). Defendants did not act
arbitrarily and capriciously.
3.
Lloyd advances several broad objections to Defendants’ determination, but none hits the
mark. First, Lloyd argues that neither Dr. Sheth nor Dr. Strahotin were qualified to opine on his
condition once Dr. Kirby diagnosed him with CIPO. Though he acknowledges that Sheth and
Strahotin are both board-certified gastroenterologists, he asserts that “Dr. Sheth’s main
experience . . . [is] pancreatic disease” and Dr. Strahotin’s primary focus is “the treatment of liver
disease.” Yet Lloyd concedes that, as a certified gastroenterologist, Dr. Sheth was qualified to
review his “unspecified bowel issues” prior to the CIPO diagnosis. Presumably, the same would
hold true for Dr. Strahotin. But Lloyd posits that the CIPO diagnosis changed things and required
Defendants to at least make efforts to consult with a CIPO specialist.
CIPO is a rare disorder. Dr. Strahotin said there are “only a handful of experts in the
country.” And perhaps consulting with such an expert would be good policy. But we cannot say
that ERISA demands such a course. “ERISA does not demand an examination by the narrowest
6
While Dr. Gyawali agreed with Dr. Kirby’s treatment plan, Dr. Gyawali also recommended
additional treatments beyond what Dr. Kirby had prescribed. For example, Dr. Gyawali, “also
recommend[ed] daily linaclotide (145 micrograms daily), which w[ould] help maintain a regular
bowel movement pattern (rather than [the] current regimen of bowel movements every other day).”
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
of specialists.” Okuno v. Reliance Standard Life Ins. Co., 836 F.3d 600, 610 (6th Cir. 2016); see
also Davis v. Aetna Life Ins. Co., 699 F. App’x 287, 295 (5th Cir. 2017) (per curiam) (“[A] plan
administrator does not abuse its discretion merely by selecting a reviewing physician who does
not have the exact same specialty as the claimant’s treating physician.”). Rather, ERISA requires
“consult[ation] with a health care professional who has appropriate training and experience in the
field of medicine involved in the medical judgment.” 29 C.F.R. § 2560.503–1(h)(3)(iii); Okuno,
836 F.3d at 610. Whether a medical professional “has appropriate training and experience depends
on the facts of the case.” Roebuck v. USAble Life, 992 F.3d 732, 739 (8th Cir. 2021). For example,
in Okuno, we found an administrator’s reliance on the opinions of an orthopedist and a
pulmonologist insufficient to support its denial of a claim that depended on the claimant’s
psychiatric issues. 836 F.3d at 610–11.
By contrast, Dr. Sheth and Dr. Strahotin were adequately qualified in the relevant field.
Both are experienced, board-certified gastroenterologists. Dr. Sheth is the Co-Director of the
Pancreas Center at Beth Israel Medical Center and an Assistant Professor of Medicine at Harvard
Medical School. Dr. Sheth’s bio lists “[g]eneral [g]astroenterology” and a variety of related topics
under his “clinical interests,” not just pancreatic diseases. According to Dr. Strahotin’s CV, she
has several years’ experience working as a gastroenterologist at a hospital and a range of related
clinical and academic experience. Of course, neither physician shares Dr. Kirby’s expertise
regarding CIPO. But requiring Defendants to rely exclusively on physicians with narrow expertise
would be in tension with regulations and binding caselaw that admonish us not to demand that
Defendants locate “the narrowest of specialists.” Id. at 610; see 29 C.F.R. § 2560.503–1(h)(3)(iii).
Second, Lloyd faults Defendants for never ordering a physical examination and instead
relying on the opinions of doctors who conducted only file reviews. There is “nothing inherently
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
objectionable about a file review by a qualified physician in the context of a benefits
determination,” but “the failure to conduct a physical examination—especially where the right to
do so is specifically reserved in the plan—may, in some cases, raise questions about the
thoroughness and accuracy of the benefits determination.” Helfman v. GE Grp. Life Assurance
Co., 573 F.3d 383, 393 (6th Cir. 2009) (citation omitted). But Lloyd never explains how the failure
to order a physical exam calls into doubt the thoroughness or accuracy of Defendants’ decisions
here. Both Drs. Sheth and Strahotin conducted a thorough file review, summarizing Lloyd’s
lengthy treatment history. And they responded in detail to other physicians, who believed that
Lloyd was disabled. Cf. Cook v. Prudential Ins. Co. of Am., 494 F. App’x 599, 606 (6th Cir. 2012)
(explaining that a file review may be less reliable “if the physician fails ‘to describe the data he
reviewed’” or relies on “‘credibility determinations concerning the patient’s subjective
complaints’” (quoting Smith v. Cont’l Cas. Co., 450 F.3d 253, 263 (6th Cir. 2006))); Curry v.
Eaton Corp., 400 F. App’x 51, 64, 66–67 (6th Cir. 2010) (per curiam) (upholding denial of benefits
based on reviewing physicians’ analyses of treatment notes from others).
Third, Lloyd points to the “inherent conflict of interest” that results when a plan
administrator both decides claims and would be responsible for paying benefits out of its own
funds. It is undisputed that Defendants play this “dual role” here, which does “create[] a conflict
of interest.” See Metro. Life Ins. Co. v. Glenn, 554 U.S. 105, 108 (2008). “However, this conflict
of interest does not displace the arbitrary and capricious standard of review; rather, it is a factor
that we consider when determining whether the administrator’s decision to deny benefits was
arbitrary and capricious.” Evans, 434 F.3d at 876.
Lloyd points to no evidence that this “conflict in any way influenced the plan
administrator’s decision.” Id. Yet, our caselaw “requires a plaintiff not only to show the purported
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
existence of a conflict of interest, but also to provide ‘significant evidence’ that the conflict actually
affected or motivated the decision at issue.” Cooper v. Life Ins. Co. of N. Am., 486 F.3d 157, 165
(6th Cir. 2007) (quoting Peruzzi v. Summa Med. Plan, 137 F.3d 431, 433 (6th Cir. 1998)); see
Frazier v. Life Ins. Co. of N. Am., 725 F.3d 560, 570 (6th Cir. 2013). Defendants’ general financial
incentives, on their own, are not enough to overcome our conclusion that the relevant decisions
were not arbitrary and capricious.
4.
Next, Lloyd asserts that, in addition to denying him his rightful benefits, Defendants
violated ERISA’s procedural safeguards. See 29 U.S.C. § 1133; 29 C.F.R. § 2560.503–1.
Specifically, he argues that Defendants “never provided [him] with a description of any additional
material or information that would be necessary for him to perfect his claims,” see 29 C.F.R.
§ 2560.503–1(g)(1)(iii), “never provid[ed] [him] with an adequate or meaningful explanation of
why it disagreed with the opinions [of] his treating physicians,” see id. § 2560.503–
1(g)(1)(vii)(A)(i), and denied him adequate process to support a “full and fair review” of his
claims, see 29 U.S.C. § 1133(2); 29 C.F.R. § 2560.503–1(h)(1).
Lloyd first asserted these procedural violations in his motion for judgment on the
administrative record. He did not include them in his complaint. Accordingly, these claims were
not properly before the district court. See J.H. v. Williamson County, 951 F.3d 709, 722 (6th Cir.
2020). The district court did not address them, and we will not address them on appeal. See
Huckaby v. Priest, 636 F.3d 211, 218 (6th Cir. 2011); Nicely v. McBrayer, McGinnis, Leslie &
Kirkland, 163 F.3d 376, 381 (6th Cir. 1998). We do note, however, that Defendants regularly
provided Lloyd with detailed descriptions of the types of materials that would be required to
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
support his claims. And, as explained above, Defendants gave a fair review to each of his relevant
claims.
B.
Lloyd also claims that he is entitled to “reinstatement of [his] status as an employee” at
P&G. The exact scope of Lloyd’s desired relief is unclear. At a minimum, Lloyd asks to be treated
as an employee “for purposes of ongoing benefit eligibility” beyond his date of termination. He
intimates that, because the district court awarded him partial disability benefits on his January
2017 claim, he ought to be eligible to receive those benefits on an ongoing basis. While less clear,
it appears that he also requests reinstatement of his full employment status at P&G. Cf. Griggs v.
E.I. DuPont de Nemours & Co., 237 F.3d 371, 385 (4th Cir. 2001) (construing request for
“reinstatement” in ERISA denial-of-benefits case as a request for both plan-participant status and
restoration of the plaintiff’s “position of employment”).
ERISA allows courts to grant “appropriate equitable relief” in connection with a denial-of-
benefits claim. 29 U.S.C. § 1132(a)(3); see Great-West Life & Annuity Ins. Co. v. Knudson, 534
U.S. 204, 209–10 (2002); Davis, 980 F.3d at 550. We have acknowledged that some degree of
reinstatement may be available as equitable relief in denial-of-benefits cases. See Schwartz v.
Gregori, 45 F.3d 1017, 1023 (6th Cir. 1995); see also Varity Corp. v. Howe, 516 U.S. 489, 492
(1996) (affirming reinstatement of employees as plan participants); 27 John Bourdeau, et al.,
Federal Procedure, Lawyers Edition § 61:382 (June 2021 update).
Here, however, the text of the Plan makes clear that P&G retains authority to terminate a
participant’s employment at any time for any reason permitted by law. Upon termination, the
participant’s rights under the Plan expire immediately. Thus, by awarding partial disability
benefits from the relevant disability onset date until his date of termination, the district court has
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No. 20-4329, Lloyd v. P&G Disability Benefit Plan, et al.
already afforded Lloyd the relief to which the Plan entitled him. Lloyd acknowledges the Plan’s
provisions related to termination, but he fails to offer any response to them. Indeed, Lloyd has
failed to specify any authority—whether in the Plan’s terms or in governing law—in favor of his
request for equitable relief. For instance, although ERISA makes it “unlawful for any person to
discharge . . . a participant . . . for exercising any right to which he is entitled under the provisions
of an employee benefit plan,” 29 U.S.C. § 1140, Lloyd has never alleged that he was fired for
exercising his rights. We find no error in the district court’s refusal to grant the requested equitable
relief.
***
We AFFIRM.
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