White v. Retirement Board of the Policemen's Annuity & Benefit Fund , 2014 IL App (1st) 132315 ( 2014 )


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  •               REPORTER OF DECISIONS - ILLINOIS APPELLATE COURT
    HARRIET DAVIS WHITE,
    Plaintiff-Appellee,
    v.
    THE RETIREMENT BOARD OF THE POLICEMEN'S ANNUITY AND BENEFIT FUND OF
    THE CITY OF CHICAGO,
    Defendant-Appellant.
    No. 1-13-2315
    Appellate Court of Illinois
    First District, Sixth Division
    August 29, 2014
    JUSTICE REYES delivered the judgment of the court, with opinion.
    Justice Hall concurred in the judgment and opinion.
    Justice Lampkin dissented, with opinion.
    Appeal from the Circuit Court of Cook County.
    For APPELLANT: David R. Kulger, The Retirement Board of the Policeman's Annuity and
    Benefit Fund of the City of Chicago, Chicago, Illinois.
    For APPELLEE: Law Offices of Thomas J. Pleines, Chicago, Illinois.
    
    2014 IL App (1st) 132315
    SIXTH DIVISION
    August 29, 2014
    No. 1-13-2315
    )    Appeal from the
    HARRIET DAVIS WHITE,                                             )    Circuit Court of
    )    Cook County
    Plaintiff-Appellee,                              )
    )
    v.                                                               )    No. 12 CH 26791
    )
    THE RETIREMENT BOARD OF THE POLICEMEN'S                          )
    ANNUITY AND BENEFIT FUND OF THE CITY OF                          )    Honorable
    CHICAGO,                                                         )    Neil Cohen,
    )    Judge Presiding.
    Defendant-Appellant.                             )
    JUSTICE REYES delivered the judgment of the court, with opinion.
    Justice Hall concurred in the judgment and opinion.
    Justice Lampkin dissented, with opinion.
    OPINION
    ¶1     Defendant, the Retirement Board of the Policemen's Annuity and Benefit Fund of the
    City of Chicago (Board), appeals from the circuit court of Cook County's order reversing the
    Board's denial of plaintiff Harriet Davis White's (White) petition for prior service credit for her
    previous employment with the City of Chicago. On appeal, the Board argues the circuit court
    erred in reversing the Board's determination for two reasons: (1) the amended version of section
    5-214(b) of the Illinois Pension Code (Pension Code) (40 ILCS 5/5-214(b) (West 2012))
    retroactively applied to White's claim and, therefore, White could not receive pension service
    1-13-2315
    credit for her prior employment with the office of the corporation counsel; and (2) White's
    position as an administrative assistant II/police aide (police aide) for the City of Chicago police
    department did not qualify for prior service credit pursuant to section 5-214(c) of the Pension
    Code (40 ILCS 5/5-214(c) (West 2010)) because White's duties did not constitute "investigative
    work." For the reasons that follow, the judgment of the circuit court of Cook County is affirmed
    and the cause is remanded for further proceedings consistent with this opinion.
    ¶2                                    BACKGROUND
    ¶3     On February 17, 2010, White filed a petition with the Board seeking pension credit for
    two prior service periods with the City of Chicago under sections 5-214(b) and 5-214(c) of the
    Pension Code. As of the date of the petition, White had been a police officer with the Chicago
    police department since April 1998. Attached to White's petition were documents from the City
    of Chicago which verified White's employment history. The documents established that the first
    period of her employment with the City of Chicago was with the corporation counsel's office in
    the law department beginning on November 1, 1985, and ending on August 31, 1988, as a legal
    investigator. The second period of employment was as a police aide with the City of Chicago
    police department from March 16, 1992, until April 12, 1998. 1 As a police aide, White alleged
    her duties were to conduct investigations of criminal and noncriminal offenses, to evaluate and
    classify the crime or ordinance violation, and to prepare written reports regarding those
    complaints. In addition, White asserted she conducted traffic accident investigations and
    prepared written reports for those investigations. White also stated she maintained and issued
    district vehicles and radio assignments, kept attendance and absence records, answered telephone
    1
    We note that White was sworn in as a police officer in April 1998 and she does not
    assert on appeal that she was a police officer prior to that time.
    2
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    inquiries, and assisted citizens with various city service requests. 2
    ¶4     At the time White filed her petition for prior service credit, the relevant portions of
    section 5-214 of the Code provided:
    "Any participant in this fund *** who has rendered service as a member of the police
    department of the city for a period of 3 years or more is entitled to credit for the various
    purposes of this Article for service rendered prior to becoming a member or
    subsequent thereto for the following periods:
    ***
    (b) As a temporary police officer in the city or while serving *** in the
    office of the corporation counsel ***.
    (c) While performing safety or investigative work for the county in which
    such city is principally located or for the State of Illinois or for the federal
    government, on leave of absence from the department of police, or while
    performing investigative work for the department as a civilian employee of the
    department." 40 ILCS 5/5-214 (West 2010).
    ¶5     On April 29, 2010, White appeared at the hearing on her petition for prior service credit
    pro se. The Board cautioned White that she may want to hire an attorney to represent her during
    the proceedings. Thereafter, White informed the Board that she intended to obtain counsel. The
    Board excused White without prejudice so she could obtain legal representation. The matter was
    continued generally. On February 12, 2012, an attorney filed an appearance on White's behalf
    and requested a hearing on White's pending petition.
    ¶6     On March 29, 2012, the Board conducted a hearing on White's petition. At the time of
    2
    The circuit court's June 26, 2013, order indicates there was another letter filed by White
    on February 2, 2010. That letter, however, is not included in the record on appeal.
    3
    1-13-2315
    the hearing section 5-214(b) of the Pension Code had been amended (effective January 5, 2012)
    and stated any participant in the fund who has rendered service as a member of the police
    department of the city for a period of three years or more is entitled to prior service credit for the
    period:
    "(b) As a temporary police officer in the city or while serving in the office of the
    mayor or in the office of the corporation counsel, as a member of the city council of the
    city, as an employee of the Policemen's Annuity and Benefit Fund created by this Article,
    as the head of an organization whose membership consists of members of the police
    department, the Public Vehicle License Commission and the board of election
    commissioners of the city, provided that, in each of these cases and for all periods
    specified in this item (b), including those beginning before the effective date of this
    amendatory Act of the 97th General Assembly, the police officer is on leave and
    continues to remain in sworn status, subject to the professional standards of the public
    employer or those terms established in statute." 40 ILCS 5/5-214(b) (West 2012).
    Section 5-214(c) of the Pension Code remained unchanged.
    ¶7        Initially, the Board and White's counsel discussed the effect of the amendment of section
    5-214(b) on White's claim for credit for her service with the office of the corporation counsel.
    White's attorney argued that the amended section did not apply to his client's claim because
    White's claim had been pending before the Board prior to the amendment. The Board did not
    render a determination at that time, but stated it would consider the issue of which version of the
    statute applied to White's claim.
    ¶8        At the hearing, White testified that the reason she delayed pursuing the prior service
    credit was because "some things had happened in my life and I didn't come back, and I tried to
    4
    1-13-2315
    find an attorney that I could afford. And when I did, I found my attorney here, but prior to that, I
    had some things happen in my life financially." Regarding her first period of employment with
    the office of the corporation counsel, White testified she was employed there from November
    1985 until August 1988. Her duties included investigating torts and personal injuries as well as
    serving subpoenas.
    ¶9     Regarding her second period of employment as a police aide with the City of Chicago
    police department, White testified that she was assigned to the 22nd District police station and
    "assisted citizens as they came into the station and conducted investigations." All of the
    investigations occurred inside the police station, as the "citizens entered the station seeking
    police service or police help" while she sat at a desk, dressed in her police uniform. White
    testified she would listen to the citizen and then "formulate a detailed list of questions" in order
    to "help resolve [the] situation." For example, White would inquire as to whether the complaint
    was criminal or "noncriminal." White stated she would write a report and determine what type
    of crime occurred. If she determined a follow-up investigation was necessary, White would
    inform the detective division and explain the matter to them. White further testified that
    sometimes she would have to "give a flash message over the radio" in case it was "an action
    that's [sic] needed to be taken care of immediately." White stated she would write the initial
    report before the other police officers or detectives would be assigned to conduct a further
    investigation in order to complete the report.
    ¶ 10   White also provided testimony regarding specific reports she prepared. One incident
    involved an individual making a complaint to White about five or six dogs that were constantly
    barking. White testified she asked the individual a series of detailed, follow-up questions in
    order for her to determine how she was going to "handle the situation." White formulated
    5
    1-13-2315
    questions about the dogs, and he responded that they were pit bulls and they looked
    malnourished. The answers to her questions led White to conclude that illegal dog fighting was
    occurring in that location. White testified she "conducted a follow-up investigation by initiating
    an information report, which is handled by the detective division." An illegal dog fighting ring
    was discovered and "contraband " and "a couple of guns" were retrieved from that location.
    ¶ 11   The second incident White testified about involved a frightened and hysterical child.
    White asked the mother a series of questions which led her to believe there was something
    physically wrong with the child. Through her questioning, White discovered that the child had
    been acting afraid and nervous and had been complaining of pain.
    ¶ 12   At this point in White's testimony the Board stated, "I think we've heard enough to tell
    you the truth." White was, however, able to testify that she advised an ambulance be called to
    take the child to a hospital and that it was later determined the child had been sexually assaulted.
    ¶ 13   White's counsel then requested the Board consider an affidavit of Officer Richard
    Maxwell (Officer Maxwell) who worked with White at the 22nd District police station. The
    affidavit set forth that Officer Maxwell was unable to attend the hearing because he was
    scheduled to work. Officer Maxwell's affidavit established he had personal knowledge of the
    duties performed by White from 1995 until she became a sworn police officer. Officer Maxwell
    averred that as a police aide, White's duties included conducting preliminary investigations and
    preparing confidential police reports. Officer Maxwell further stated that "a typical preliminary
    investigation would include interviewing the victims and witnesses of a criminal incident. ***
    Harriet would question the persons involved and, based upon their responses, formulated follow-
    up questions." Officer Maxwell also testified that part of White's duties consisted of conducting
    "name checks" of individuals who had been arrested for purposes of bringing the correct charges
    6
    1-13-2315
    and determining bond. Officer Maxwell explained that "Harriet would have to gather additional
    information about the actual individual in custody to determine if he or she was wanted on a
    warrant for another charge." Lastly, Officer Maxwell averred that White conducted searches of
    female arrestees for "evidence of drugs, guns and other evidence of criminal activity." Officer
    Maxwell opined that the duties performed by White were investigative duties and that she
    qualified for prior service credit. The affidavit was signed and sworn by Officer Maxwell before
    a notary public on March 26, 2012.
    ¶ 14      The Board inquired as to why Maxwell was not present. White's counsel responded,
    "[a]s he says in his affidavit, he had to work today and couldn't be here." No witnesses testified
    in opposition to White's petition.
    ¶ 15      The Board then recessed into executive session. White's petition for prior service credit
    was put to a vote. Five members voted in favor of denying White's claim for prior service credit
    for her employment with the office of the corporation counsel and one member voted in favor of
    granting it. Regarding White's claim for prior service credit for her employment as a police aide,
    four members voted in favor of denying it and two members voted in favor of granting it.
    Accordingly, White's petition for prior service credit under sections 5-214(b) and 5-214(c) was
    denied.
    ¶ 16      In its April 30, 2012, written order the Board determined it would not consider the
    affidavit of Officer Maxwell, "as there was no showing made as to why the officer could not be
    present and be examined as to the affidavit made and his credibility." The Board also rejected
    White's argument that the previous version of section 5-214(b) applied to her application. The
    Board stated the April 2010 hearing was continued based on White's decision that she should
    obtain the services of an attorney and that White elected not to present her claim during the
    7
    1-13-2315
    subsequent years. The Board also stated it is "required to follow the law in existence at the time
    of the hearing." Applying the amended version of section 5-214(b), the Board determined that
    White was not on a leave of absence while serving in the corporation counsel's office as required
    by section 5-214(b) as amended, and denied her claim for that period on that basis.
    ¶ 17   Regarding White's second period of employment as a public aide, the Board determined
    her position did not include "investigative work" as that term is used in 5-214(c). The Board
    noted that White did not conduct any follow-up investigations and that her job "is best described
    as informative, clerical, in obtaining information from citizens or officers and transmitting that
    information to others (detectives) for investigative work."
    ¶ 18   On July 16, 2012, White filed a petition for administrative review in the circuit court of
    Cook County. After the matter was fully briefed, the circuit court issued a written order
    reversing the Board's determination as to both periods of White's employment. First, the circuit
    court determined that the amended version of section 5-214(b) was inappropriately applied
    retroactively to White's claim. Accordingly, the circuit court determined White was entitled to
    credit for her service at the office of the corporation counsel. Second, the circuit court
    determined that the Board's determination that White's position as a police aide did not qualify
    for service credit under section 5-214(c) was clearly erroneous as the evidence established White
    conducted "investigative work."
    ¶ 19   This appeal timely followed.
    ¶ 20                                          ANALYSIS
    ¶ 21   On appeal, the Board argues the circuit court erred in reversing the Board's determination
    for two reasons: (1) the amended version of section 5-214(b) of the Pension Code (40 ILCS 5/5-
    214(b) (West 2012)) retroactively applied to White's petition, and, therefore, White could not
    8
    1-13-2315
    receive prior service credit for her previous employment with the office of the corporation
    counsel; and (2) White's position as an police aide for the City of Chicago police department did
    not constitute "investigative work" pursuant to section 5-214(c) of the Pension Code (40 ILCS
    5/5-214(c) (West 2012)). We consider the Board's contentions in turn.
    ¶ 22                                  Standard of Review
    ¶ 23   When a party appeals the circuit court's decision on a complaint for administrative
    review, we review the administrative decision rather than the circuit court's decision. Esquivel v.
    Retirement Board of the Policemen's Annuity & Benefit Fund, 
    2011 IL App (1st) 111010
    , ¶ 18.
    There are three types of questions that a court may encounter on administrative review of an
    agency decision: questions of fact, questions of law, and mixed questions of law and fact.
    Cinkus v. Village of Stickney Municipal Officers Electoral Board, 
    228 Ill. 2d 200
    , 210 (2008);
    Collins v. Retirement Board of the Policemen's Annuity & Benefit Fund, 
    407 Ill. App. 3d 979
    ,
    983 (2011). Consequently, "The applicable standard of review depends upon whether the
    question presented is one of fact, one of law, or a mixed question of fact and law." American
    Federation of State, County & Municipal Employees, Council 31 v. Illinois State Labor Relations
    Board, State Panel, 
    216 Ill. 2d 569
    , 577 (2005). The Administrative Review Law provides that
    judicial review of an administrative agency decision shall extend to all questions of law and fact
    presented by the entire record before the court. 735 ILCS 5/3-110 (West 2012). Further, "[t]he
    findings and conclusions of the administrative agency on questions of fact shall be held to be
    prima facie true and correct." 
    Id.
     In examining an administrative agency's findings of fact, we
    do not weigh the evidence or substitute our judgment for that of the agency. Cinkus, 
    228 Ill. 2d at 210
    . "Instead, a reviewing court is limited to ascertaining whether such findings of fact are
    against the manifest weight of the evidence." 
    Id.
     In contrast, an agency's determination on a
    9
    1-13-2315
    question of law is not binding on a reviewing court, and, thus, our review is independent and not
    deferential. 
    Id.
     Alternatively, an examination of the legal effect of a given set of facts involves a
    mixed question of law and fact with a standard of review of clearly erroneous. 
    Id. at 211
    .
    ¶ 24   In the present case, defendant asserts two arguments on appeal which require separate
    standards of review. The first is whether the Board properly applied the amended version of
    section 5-214(b) of the Pension Code retroactively to White's petition for pension service credit.
    This issue we review de novo, as it involves the meaning and effect of statutory provisions which
    is a question of law. Allegis Realty Investors v. Novak, 
    223 Ill. 2d 318
    , 330 (2006).
    ¶ 25   The second argument concerns whether the Board correctly determined that White cannot
    receive prior service credit under either section 5-214(b) or section 5-214(c) of the Pension
    Code. These issues involve a mixed question of law and fact which we consider under the
    clearly erroneous standard of review. Rosario v. Retirement Board of the Policemen's Annuity &
    Benefit Fund, 
    381 Ill. App. 3d 776
    , 780 (2008). "The clearly erroneous standard of review lies
    between the manifest weight of the evidence standard and the de novo standard, and as such, it
    grants some deference to the agency's decision." Collins, 407 Ill. App. 3d at 984. The Board's
    decision will be deemed clearly erroneous only where, upon review of the entire record, we are
    "left with the definite and firm conviction that a mistake has been committed." (Internal
    quotation marks omitted.) Id. "Nonetheless, that the clearly erroneous standard is largely
    deferential does not mean, however, that a reviewing court must blindly defer to the agency's
    decision." Esquivel, 
    2011 IL App (1st) 111010
    , ¶ 20.
    ¶ 26                           The Retroactivity of Section 5-214(b)
    ¶ 27   We first turn to consider whether the Board properly applied the correct version of
    section 5-214(b) to White's petition. As previously discussed, we review the meaning and effect
    10
    1-13-2315
    of statutory provisions de novo. Allegis Realty Investors, 
    223 Ill. 2d at 330
    . Illinois courts have
    adopted the approach set forth by the United States Supreme court in Landgraf v. USI Film
    Products, 
    511 U.S. 244
     (1994), to determine when a statute is applied retroactively. As
    explained by our supreme court:
    "In Commonwealth Edison, this court for the first time adopted the United States
    Supreme Court's retroactivity analysis, as set forth in Landgraf v. USI Film Products
    [citation]. Under the Landgraf analysis, as adopted by this court, the first question is
    whether the legislature has clearly indicated the temporal reach of an amended statute.
    [Citation.] If so, then, absent a constitutional prohibition, that expression of legislative
    intent must be given effect. [Citation.] If not, then the court must determine whether
    applying the statute would have a retroactive impact, i.e., whether it would impair rights a
    party possessed when he acted, increase a party's liability for past conduct, or impose
    new duties with respect to transactions already completed. [Citation.] If there would be
    no retroactive impact, then the amended law may be applied retroactively. [Citation.] If
    there would be a retroactive impact, however, then the court must presume that the
    legislature did not intend that it be so applied. [Citation.]" (Emphasis in original.)
    Caveney v. Bower, 
    207 Ill. 2d 82
    , 91 (2003).
    ¶ 28   Accordingly, we first consider whether the legislature has clearly indicated the temporal,
    or retroactive, reach of the amended statute. Commonwealth Edison Co. v. Will County
    Collector, 
    196 Ill. 2d 27
    , 38 (2001) (citing Landgraf, 
    511 U.S. at 280
    ). Our supreme court,
    however, has held that "in light of section 4 [of the Statute on Statutes (5 ILCS 70/4 (West
    2006))], Illinois courts need never go beyond the threshold step of the Landgraf test. That is
    because the legislature will always have clearly indicated the temporal reach of an amended
    11
    1-13-2315
    statute, either expressly in the new legislative enactment or by default in section 4 of the Statute
    on Statutes." Doe A. v. Diocese of Dallas, 
    234 Ill. 2d 393
    , 406 (2009).
    ¶ 29    Section 4, often referred to as the general savings clause of Illinois, provides:
    "No new law shall be construed to repeal a former law, whether such former law is
    expressly repealed or not, as to any offense committed against the former law, or as to
    any act done, any penalty, forfeiture or punishment incurred, or any right accrued, or
    claim arising under the former law, or in any way whatever to affect any such offense or
    act so committed or done, or any penalty, forfeiture or punishment so incurred, or any
    right accrued, or claim arising before the new law takes effect, save only that the
    proceedings thereafter shall conform, so far as practicable, to the laws in force at the time
    of such proceeding. If any penalty, forfeiture or punishment be mitigated by any
    provisions of a new law, such provision may, by the consent of the party affected, be
    applied to any judgment pronounced after the new law takes effect. This section shall
    extend to all repeals, either by express words or by implication, whether the repeal is in
    the act making any new provision upon the same subject or in any other act." 5 ILCS
    70/4 (West 2012).
    As our court has recognized, section 4 is a "clear legislative directive as to the temporal reach of
    statutory amendments and repeals when none is otherwise specified: those that are procedural
    may be applied retroactively, while those that are substantive may not." Allegis Realty Investors,
    
    223 Ill. 2d at 331
    .
    ¶ 30    In the present case, Public Act 97-651 amended section 5-214(b) of the Pension Code
    effective January 5, 2012, by adding the following language noted in italics below:
    "(b) As a temporary police officer in the city or while serving in the office of the
    12
    1-13-2315
    mayor or in the office of the corporation counsel, as a member of the city counsel of the
    city, as an employee of the Policemen's Annuity and Benefit Fund created by this Article,
    as the head of an organization whose membership consists of members of the police
    department, the Public Vehicle License Commission and the board of election
    commissioners of the city, provided that, in each of these cases and for all periods
    specified in this item (b), including those beginning before the effective date of this
    amendatory Act of the 97th General Assembly, the police officer is on leave and
    continues to remain in sworn status, subject to the professional standards of the public
    employer or those terms established in statute." (Emphasis added.) 40 ILCS 5/5-214(b)
    (West 2012).
    In a one-sentence statement, the Board asserts the amendment expressly provides that the
    amended section 5-214(b) be applied retroactively to White's petition. The Board does not
    explain its reasoning, but merely emphasizes the language of section 5-214(b) which states, "and
    for all periods specified in this item (b), including those beginning before the effective date of
    this amendatory Act." 40 ILCS 5/5-214(b) (West 2012). This one-sentence argument is
    unsupported by any specific facts, argument, or citation to authority in contravention of Illinois
    Supreme Court Rule 341(eff. Feb. 6, 2013). Failing to cite to relevant facts and authority
    violates Rule 341 and results in the party forfeiting consideration of the issue. Kic v. Bianucci,
    
    2011 IL App (1st) 100622
    , ¶ 23. Forfeiture, however, is a limit on the parties and not on the
    court. Oshana v. FCL Builders, Inc., 
    2013 IL App (1st) 120851
    , ¶ 18. Accordingly, we will
    consider whether the amended version of the statute applied retroactively to White's claim.
    ¶ 31   We conclude the amended version of section 5-214(b) does not expressly prescribe that
    the legislature intended the amendment be applied to already pending petitions. Although
    13
    1-13-2315
    section 5-214(b) states that it applies to applications seeking service credit for time periods prior
    to the amendment, it does not state that it applies to claims for prior service credit that were
    already pending before the amendment became effective. Typically, when the legislature intends
    for a statute to be given retroactive effect it includes language similar to " '[t]his Section applies
    to all causes of action that have accrued, will accrue, or are currently pending before a court of
    competent jurisdiction, including courts of review.' " Lazenby v. Mark's Construction, Inc., 
    236 Ill. 2d 83
    , 95 (2010) (quoting 425 ILCS 25/9f (West 2004)); see Doe A., 
    234 Ill. 2d at 407
    (finding the legislature clearly indicated when the relevant statute applied as the amendment
    stated it applied "to actions pending when the changes took effect on July 24, 2003, as well as to
    'actions commenced on or after that date' " (quoting 735 ILCS 5/13-202.2(e) (West 2006))).
    Express language identifying the temporal reach of the statute is absent from section 5-214(b);
    therefore, the legislature did not clearly express its intent for section 5-214(b) to be applied
    retroactively to pending petitions.
    ¶ 32   In the absence of an express provision regarding the temporal reach of section 5-214(b),
    we further examine whether the amendment is substantive or procedural in nature. If the
    amendment is substantive it may not be retroactively applied. Deicke Center-Marklund
    Children's Home v. Illinois Health Facilities Planning Board, 
    389 Ill. App. 3d 300
    , 303 (2009).
    A substantive amendment "establishes, creates or defines rights" whereas "procedure is the
    machinery for carrying on the suit." (Internal quotation marks omitted.) Id. at 303-04; see Doe
    v. University of Chicago, 
    404 Ill. App. 3d 1006
    , 1012 (2010).
    ¶ 33   In the present case, the amendment is substantive in nature, as it serves to limit pension
    service credit to police officers who are "on leave and continue[] to remain in sworn status." 40
    ILCS 5/5-214(b) (West 2012). The retroactive application of this amendment would prevent
    14
    1-13-2315
    White from being eligible for prior service credit, despite filing her petition before the effective
    date of the amendment. Because the amendment is substantive in nature, the retroactive
    application of the amendment by the Board to White's claim was improper.
    ¶ 34                   Prior Service Credit Pursuant to Section 5-214(b)
    ¶ 35   The dissent, in determining whether White is eligible for prior service credit pursuant to
    the Pension Code, considered both the 2010 and 2012 versions of section 5-214(b). It should be
    noted, however, that the Board does not argue on appeal that White is not entitled to receive
    pension service credit under the 2010 version of section 5-214(b). In fact, during the
    administrative proceedings, the Board made no findings or determinations regarding whether
    White would be entitled to pension service credit if the original 2010 version of section 5-214(b)
    applied. As a result, no arguments were raised on appeal regarding whether White should or
    should not receive pension service credit under the 2010 version of the section. Furthermore, in
    the record there is no dispute White would be entitled to service credit under section 5-214(b) in
    effect prior to January 5, 2012. The focal point of contention through each phase of this
    litigation and on appeal has been the retroactive application of the amended 2012 version of
    section 5-214(b), not whether White is eligible under the 2010 version.
    ¶ 36   The dissent also raises the issue of White's employment as a legal investigator in the
    office of the corporation counsel. The dissent determines that this position is not the equivalent
    of a temporary police officer as the term is set forth in either the 2010 or the 2012 version of
    section 5-214(b). Whether or not White is eligible for pension service credit because of the type
    of position she held in the Office of the corporation counsel was never an issue raised at any
    stage of this cause. As the circuit court noted, "[t]here is no dispute that the Record establishes
    that White served as an investigator in the office of the corporation counsel from November 1,
    15
    1-13-2315
    1985[,] to August 31, 1988." Although we review the determination of the Board and not that of
    the circuit court, it is evident from the trial court's statement that the capacity in which White
    served in the office of the corporation counsel was never an issue considered by the Board as a
    basis for denying White pension service credit. The issue has always been whether the Board
    erred in applying the amended version of section 5-214(b) retroactively to determine whether
    White was entitled to pension service credit. Accordingly, we remand the matter to the Board to
    determine whether White is entitled to pension service credit under section 5-214(b) of the
    Pension Code (40 ILCS 5/5-214(b) (West 2010)).
    ¶ 37                   Prior Service Credit Pursuant to Section 5-214(c)
    ¶ 38   The Board contends that White failed to meet her burden of proof that she provided
    "investigative work" for the City of Chicago police department during her second period of
    employment as required by section 5-214(c) of the Pension Code. 40 ILCS 5/5-214(c) (West
    2010). 3 The Board asserts White's duties amounted to taking down initial reports and then
    turning that report over to a sworn police officer who would then investigate the matter. The
    question of whether White's duties as a police aide constituted "investigative work" presents a
    mixed question of law and fact, which we review under the clearly erroneous standard. Collins,
    407 Ill. App. 3d at 983.
    ¶ 39   Section 5-214(c) provides, in relevant part:
    "Any participant in this fund *** who has rendered service as a member of the police
    department of the city for a period of 3 years or more is entitled to credit for the various
    purposes of this Article for service rendered prior to becoming a member or subsequent
    3
    Based on our determination that the 2010 version of the Pension Code applies in this
    matter, we will utilize the 2010 version of section 5-214(c) in our consideration of White's claim.
    40 ILCS 5/5-214(c) (West 2010). We note, however, that this section was not amended by
    Public Act 97-651 (eff. Jan. 5, 2012).
    16
    1-13-2315
    thereto for the following periods:
    ***
    (c) While performing safety or investigative work for the county in which
    such city is principally located or for the State of Illinois or for the federal
    government, on leave of absence from the department of police, or while
    performing investigative work for the department as a civilian employee of the
    department." 40 ILCS 5/5-214(c) (West 2010).
    ¶ 40    When construing a statute, this court's primary objective is to ascertain and give effect to
    the intent of the legislature. Taiym v. Retirement Board of the Policemen's Annuity & Benefit
    Fund, 
    2014 IL App (1st) 123769
    , ¶ 14. To determine legislative intent, we look to the language
    of the statute, as it is the best indicator of the legislature's intent. 
    Id.
     We must give the statutory
    language its plain, ordinary, and popularly understood meaning. 
    Id.
     If a word or phrase within a
    statute is undefined, it is appropriate to employ a dictionary to ascertain the meaning of the
    undefined word or phrase. Collins, 407 Ill. App. 3d at 984-85.
    ¶ 41    Section 5-101 of the Pension Code provides that the policemen's annuity and benefit fund
    "shall be created and maintained for the benefit of its policemen, their widows and children, and
    of all contributors to, participants in, and beneficiaries of any police pension fund in operation,
    by authority of law, in such city immediately prior to the effective date." 40 ILCS 5/5-101 (West
    2010). "The general assembly in passing the pension law endeavored to provide for the aged
    policemen who have served the city for a long period of time. *** It was adopted for a humane
    purpose and should be given a liberal construction." (Internal quotation marks omitted.) Saffold
    v. City of Chicago, 
    192 Ill. App. 3d 827
    , 830 (1989). Accordingly, "[t]he language of pension
    statutes must also be liberally construed in favor of the rights of the pensioner." Shields v.
    17
    1-13-2315
    Judges' Retirement System of Illinois, 
    204 Ill. 2d 488
    , 494 (2003).
    ¶ 42   The parties rely on three cases involving the interpretation of section 5-214(c): Collins,
    
    407 Ill. App. 3d 979
    ; Diedrich v. Retirement Board of the Policemen's Annuity & Benefit Fund,
    
    381 Ill. App. 3d 305
     (2008); and Esquivel, 
    2011 IL App (1st) 111010
    . The Board relies on
    Collins, asserting that White's duties as a police aide are similar to the duties the petitioner in
    Collins performed and, therefore, White does not qualify for prior service credit pursuant to
    section 5-214(c). Specifically, the Board asserts White's duties did not constitute "investigative
    work" as her job was only to write down preliminary information and pass it on to the sworn
    officers. White, however, relies on Deidrich and Esquivel. White asserts theses cases are
    directly on point, as in each case the petitioners performed duties similar to White's and received
    prior service credit under section 5-214(c).
    ¶ 43   In Collins, we considered whether the petitioner, who had been previously employed as a
    police dispatcher aide, qualified for prior service credit under section 5-214(c) of the Code.
    Collins, 407 Ill. App. 3d at 980. The petitioner, Collins, presented evidence to the Board that
    established her duties were to write down information from 911 calls and pass that information
    on to the dispatcher. Id. at 986. Collins also solicited descriptive information such as the nature
    of the complaint and location of the incident and prepared radio dispatch cards. Id. Collins did
    not follow up with police officers in the investigation. Id. Although Collins asked the callers
    specific questions, those questions involved "preliminary information: What happened? What
    location? Where is the victim? Where is the offender?" Id.
    ¶ 44   The Collins court construed the word "investigate" to mean " 'to observe or study by
    close examination and systematic inquiry,' 'to make a systematic examination,' and 'to conduct an
    official inquiry.' " Id. at 985 (quoting Webster's Ninth New Collegiate Dictionary 636 (1985)).
    18
    1-13-2315
    The reviewing court further defined "investigate" to mean " 'to inquire into (a matter)
    systematically; to make (a suspect) the subject of a criminal inquiry' and '[t]o make an official
    inquiry.' " Id. (quoting Black's Law Dictionary 830 (7th ed. 1999)).
    ¶ 45   We upheld the Board's determination that Collins' position as a police dispatcher aide did
    not constitute investigative work. Id. at 986. We reasoned that Collins' position as a police
    dispatcher aide did not require her to "make a systematic inquiry or examination to gather
    evidence of a crime; rather, she prepared an initial response card for police and on occasion
    fulfilled requests for name and license plate information or prepared requests for evidence
    technicians or police crime laboratory units to be sent to the scene of an emergency." Id. We
    further emphasized that Collins' position "was to transfer the information received from a 911
    caller to the dispatcher, who would relay that information to the investigating police officers."
    Id.
    ¶ 46   In Diedrich, we considered whether the petitioner, a Chicago police officer, could receive
    prior service credit for work performed as a Spanish translator prior to becoming a police officer.
    Diedrich, 381 Ill. App. 3d at 306. In that case, the unrebutted evidence at the hearing
    demonstrated that Diedrich "would often be the first person to speak with Spanish-speaking
    civilians who came into the station." Id. at 307. Diedrich would "gather initial information and
    determine what action to recommend to the police officers." Id. Diedrich would also question
    the civilians to further elicit details of their complaints. Id. Additionally, Diedrich would make
    follow-up telephone calls to seek additional information on pending cases. Id.
    ¶ 47   Testimony was further elicited from other police officers, which established that as
    Diedrich became a more experienced translator, "she would initiate questions, without direct
    input from the police officer she was assisting." Id. One officer testified that "[n]o investigation
    19
    1-13-2315
    involving a Spanish-speaking person could truly commence until a translator such as petitioner
    first spoke with the individual. " Id. at 308. Another officer testified that Diedrich "would not
    just translate what she was told to translate, she would formulate and ask questions on her own."
    Id.
    ¶ 48      We found that the Board omitted critical evidence regarding Diedrich's actual job duties
    in its written decision, which "included descriptions by the petitioner and police officers with
    whom she served regarding the manner in which her actual job duties exceeded those of a mere
    translator." Id. at 310. The Diedrich court concluded that "the plain and ordinary meaning of
    'investigative work' includes the activities described by petitioner and four police officers in
    unrebutted testimony at the hearing before the Board." Id. at 312. The reviewing court further
    held "that petitioner has presented unrebutted evidence which satisfies the provisions of section
    5-214(c)." Id. We specifically noted that Diedrich's duties entailed participation in "legal
    inquiries and the taking of evidence" and was "much more elaborate than mere translation." Id.
    at 310.
    ¶ 49      In Esquivel, we similarly considered whether Esquivel's position as a "civilian senior
    public safety aide/bilingual" qualified for prior service credit pursuant to section 5-214(c).
    Esquivel, 
    2011 IL App (1st) 111010
    , ¶ 1. In that case, the testimony established Esquivel
    worked at the desk of the 5th District police station and was in charge of the radios and the
    distribution of shotguns. Id. ¶ 6. Esquivel testified he would assist with station inquires and
    would be called to interpret for Spanish-speaking individuals. Id. Esquivel further assisted
    police officers after an initial arrest, including "giving Miranda rights, questioning, informing the
    individual of the bond, and letting the individual know the court date." Id. Esquivel also
    testified he would "help an officer in contacting victims of 'con games' or 'purse snatchings.' He
    20
    1-13-2315
    would try to get a description of the individuals and any other information for senior officers to
    investigate." Id. ¶ 7. He testified this information "helped the officers to set up 'stings' at
    currency exchanges." Id.
    ¶ 50   Other officers either testified at the hearing before the Board or submitted letters in
    support of Esquivel's application. Id. ¶¶ 8-13. The officers testified consistently with Esquivel's
    testimony, with one stating that he would use Esquivel to " 'pull[] out of the victim what
    happened to them so we could write our paper up.' " Id. ¶ 8. A letter from an officer in support
    of Esquivel's petition stated, " 'Officer Esquivel also initiated his own questioning that proved
    vital of [sic] the case.' " Id. ¶ 11. Another letter stated that Esquivel " 'became incredibly
    knowledgeable in his investigative skills and the district officers considered him their peer.' " Id.
    ¶ 13. The Board denied Esquivel's request for prior service credit, concluding that his work did
    not constitute investigative work. Id. ¶ 14. The circuit court reversed the Board's decision. Id. ¶
    15.
    ¶ 51   On appeal, we found the Board's determination to be clearly erroneous as the "evidence
    presented to the Board demonstrates that Esquivel did more than 'act as an interpreter and to
    hand out when needed, radios and shotguns to officers assigned to various tasks.' " Id. ¶ 35. We
    stated that Esquivel "helped to conduct official inquires by assisting in the questioning of victims
    and arrestees." Id. The testimony established that Esquivel "was able to initiate questions" and
    that his translation work "helped officers to set up sting operations and, on at least one occasion,
    to obtain a search warrant." Id.
    ¶ 52   Based on the evidence presented, including White's testimony and the affidavit of Officer
    Maxwell, we find the instant case to be closer to Diedrich and Esquivel than Collins. Here, the
    record demonstrates that White presented her own testimony to the Board, as well as an affidavit
    21
    1-13-2315
    from Officer Maxwell, which established her duties entailed investigative work within the
    meaning of section 5-214(c). Specifically, White testified she would take civilian complaints
    and "formulate a detailed list of questions" in order to "help resolve [the] situation." Part of
    White's duties also involved the identification of issues that needed immediate attention, and in
    those cases she would "give a flash message over the radio" or call an ambulance for assistance.
    ¶ 53   In addition, White's testimony regarding the discovery of the dog-fighting ring further
    established that her duties as a police aide entailed more than just passing information along to
    other officers, but in fact consisted of "investigative work" as contemplated by section 5-214(c).
    White testified that after a civilian came into the police station with a complaint of about five or
    six dogs barking, she formulated a series of detailed follow-up questions and, based on the
    responses to those questions, determined an illegal dog fighting ring may be operating in the
    location of the complaint. Based on White's investigative work, an illegal dog fighting ring was
    in fact discovered and weapons were recovered. In addition, in each situation, White would
    formulate questions that would lead to the resolution of the citizen's complaint. White's actions
    clearly involved a " 'close examination and systematic inquiry' " and, therefore, constituted
    "investigative work" under section 5-214(c). Collins, 407 Ill. App. 3d at 985 (quoting Webster's
    Ninth New Collegiate Dictionary 636 (1985)).
    ¶ 54   Moreover, as noted by the circuit court, the Board based its determination to deny White
    pension service credit for her employment as a police aide because, "White obtained and wrote
    down information from a citizen or officer and passed that information on to others to
    investigate. White took no part in any follow up [sic] investigation." The decisions of Esquivel
    and Diedrich, as discussed above, establish that conducting the follow-up portion of an
    investigation is not determinative of whether an individual has performed "investigative work"
    22
    1-13-2315
    under section 5-214(c). These decisions set forth that the facts surrounding the "participa[tion]
    in legal inquiries and the taking of evidence" by a petitioner are what establish whether a
    petitioner has conducted "investigative work" so as to receive prior service credit pursuant to
    section 5-214(c). Diedrich, 381 Ill. App. 3d at 310; see Esquivel, 
    2011 IL App (1st) 111010
    , ¶
    35.
    ¶ 55   The dissent's interpretation of what transpired at the hearing before the Board does not
    take into consideration the fact that the Board declined to consider Officer Maxwell's affidavit
    and made no finding as to his credibility. Moreover, the dissent does not take into account the
    fact that White was never allowed to complete her testimony. We acknowledge that an
    administrative hearing is not as strictly structured as a hearing in the circuit court; however,
    parties in administrative hearings are still entitled to due process of law. Abrahamson v. Illinois
    Department of Professional Regulation, 
    153 Ill. 2d 76
    , 92-93 (1992). "A fair trial before a fair
    tribunal is a basic requirement of due process, a requirement that applies to both courts and
    administrative agencies which perform adjudicatory functions." Arvia v. Madigan, 
    209 Ill. 2d 520
    , 540 (2004). It is well settled that a "fair hearing before an administrative agency includes
    the opportunity to be heard, the right to cross-examine adverse witnesses, and impartiality in
    ruling upon the evidence." Abrahamson, 
    153 Ill. 2d at 95
    . Here, White was not permitted to
    complete her testimony by a member of the Board. In addition, the Board declined to consider
    the affidavit of Officer Maxwell because "there was no showing made as to why the officer
    could not be present and be examined as to the affidavit made and his credibility." The record
    demonstrates, however, that both Officer Maxwell's affidavit and the representations of White's
    counsel established that Officer Maxwell was absent because he was at work at the time of the
    hearing. We note that Officer Maxwell's affidavit was dated March 26, 2012, three days before
    23
    1-13-2315
    the hearing occurred, and was signed and sworn by him before a notary. The Board's decision to
    disregard the affidavit "minimized the unrebutted evidence presented" regarding White's claim as
    a civilian employee. Esquivel, 
    2011 IL App (1st) 111010
    , ¶ 30.
    ¶ 56   We find that the Board's decision was clearly erroneous, and based on the entire record,
    we are left with the definite and firm conviction that a mistake has been committed. White
    presented sufficient evidence to satisfy the requirements of section 5-214(c) and should be
    awarded the applicable pension service credit.
    ¶ 57                                      CONCLUSION
    ¶ 58   For the foregoing reasons, we affirm the judgment of the circuit court of Cook County
    and remand this matter to the Board for a determination of the pension service credit for which
    White is entitled.
    ¶ 59   Affirmed and remanded with directions.
    ¶ 60   JUSTICE LAMPKIN, dissenting.
    ¶ 61   I dissent from the majority’s conclusion that White is entitled to pension service credit
    under section 5-214(b) and (c) of the Pension Code (40 ILCS 5/5-214(b), (c) (West 2010)).
    First, I would find that White’s employment as a legal investigator of tort and personal injury
    actions for the office of the corporation counsel does not qualify for service credit under either
    the 2010 or 2012 version of section 5-214(b) because she was not a temporary police officer
    while serving in the office of the corporation counsel. Second, I would find that White’s
    employment as an administrative assistant II/police aide for the City of Chicago police
    department does not qualify for service credit under section 5-214(c) because her duties did not
    constitute investigative work.
    ¶ 62   When this court reviews a final decision under the Administrative Review Law (735
    24
    1-13-2315
    ILCS 5/3-101 et seq. (West 2010)), we review the decision of the administrative agency and not
    the circuit court’s determination. Rosario, 381 Ill. App. 3d at 779-80. The issue of White’s
    eligibility for service credit under section 5-214(b) involves interpretation of the statute, which is
    a question of law subject to de novo review. City of Sandwich v. Illinois Labor Relations Board,
    State Panel, 
    406 Ill. App. 3d 1006
    , 1008 (2011). However, even where review is de novo, this
    court may afford the Board’s construction of the relevant provisions of the Pension Code some
    “deference in recognition of the fact that agencies make informed judgments on the issues based
    upon their experience and expertise and serve as an informed source for ascertaining the
    legislature’s intent.” Provena Covenant Medical Center v. Department of Revenue, 
    236 Ill. 2d 368
    , 387 n.9 (2010). Reviewing courts may give substantial weight and deference to an
    interpretation by the agency charged with the administration and enforcement of the statute only
    if the statute is ambiguous. See Abrahamson, 
    153 Ill. 2d at 97-98
    ; Illinois Consolidated
    Telephone Co. v. Illinois Commerce Comm’n, 
    95 Ill. 2d 142
    , 152 (1983). Nevertheless, an
    agency’s interpretation is not binding on the court and will be rejected when it is erroneous.
    Shields, 
    204 Ill. 2d at 492
    .
    ¶ 63   The General Assembly passed the pension law to provide for the aged police officers who
    had served the city for a long period of time. Saffold v. City of Chicago, 
    192 Ill. App. 3d 827
    ,
    830 (1989). The reviewing court must construe the provisions of the Pension Code liberally in
    favor of the rights of the pensioner. Johnson v. Retirement Board of the Policemen’s Annuity &
    Benefit Fund, 
    114 Ill. 2d 518
    , 521 (1986). The primary rule of statutory interpretation, “to which
    all other canons and rules are subordinate, is to ascertain and give effect to the intent of the
    legislature.” Wade v. City of North Chicago Police Pension Board, 
    226 Ill. 2d 485
    , 509-10
    (2007). “The language of a statute is generally considered to be the most reliable indication of
    25
    1-13-2315
    the legislature’s objectives in enacting that particular law.” 
    Id. at 511
    . “[A]ll words and phrases
    must be interpreted in light of other relevant provisions of the statute and must not be construed
    in isolation.” Brucker v. Mercola, 
    227 Ill. 2d 502
    , 514 (2007). “Each word, clause and sentence
    of the statute, if possible, must be given reasonable meaning and not rendered superfluous.” 
    Id.
    ¶ 64   Section 5-214(b) provides in relevant part as follows:
    Ҥ 5-214. Credit for other service. Any participant in this fund (other than a
    member of the fire department of the city) who has rendered service as a member of the
    police department of the city for a period of 3 years or more is entitled to credit for the
    various purposes of this Article for service rendered prior to becoming a member or
    subsequent thereto for the following periods:
    ***
    (b) As a temporary police officer in the city or while serving in the office
    of the mayor or in the office of the corporation counsel, as a member of the city
    council of the city, as an employee of the Policemen’s Annuity and Benefit Fund
    created by this Article, as the head of an organization whose membership consists
    of members of the police department, the Public Vehicle License Commission and
    the board of the election commissioners of the city, provided that, in each of these
    cases and for all periods specified in this item (b), including those beginning
    before the effective date of this amendatory Act of the 97th General Assembly, the
    police officer is on leave and continues to remain in sworn status, subject to the
    professional standards of the public employer or those terms established in
    statute.” (Emphasis added.) 40 ILCS 5/5-214 (West 2012).
    Except for the above-quoted italicized language, which was added by Public Act 97-651 and
    26
    1-13-2315
    became effective January 5, 2012, the relevant provisions of 5-214(b) were the same under the
    2010 or 2012 versions of the statute. Also applicable in this case is section 5-109 of the Pension
    Code, which defines policeman as:
    “(a) An employee in the regularly constituted police department of a city
    appointed and sworn or designated by law as a peace officer with the title of policeman,
    policewoman, chief surgeon, police surgeon, police dog catcher, police kennelman,
    police matron, and members of the police force of the police department; and
    (b) An employee as defined in sub-paragraph (a) immediately above who is
    serving in the regularly constituted police department of a city in a rank or position which
    is exempt from civil service and who, immediately prior to the time he began such
    service, was a participant in the Policemen’s Annuity and Benefit Fund Act; and
    (c) Any policeman of a park district transferred to the employment of a city under
    the ‘Exchange of Functions Act of 1957.’ ” 40 ILCS 5/5-109 (West 2010).
    ¶ 65   White argues that she is entitled to service credit under section 5-214(b) because, prior to
    becoming a police officer, she was “serving in the office of the corporation counsel” when she
    was employed full time as a legal investigator in the office of the corporation counsel.
    Essentially, White’s interpretation of section 5-214(b) seems to be that there are six situations in
    which an officer could receive pension credit for prior employment: (1) as a temporary police
    officer in the city; (2) as someone serving in the office of the mayor; (3) as someone serving in
    the office of the corporation counsel; (4) as a member of the city council; (5) as an employee of
    the Policemen’s Annuity and Benefit Fund (Policemen’s Fund); and (6) as the head of an
    organization whose membership consists of members of the police department, the Public
    Vehicle License Commission and the board of election commissioners of the city. The Board
    27
    1-13-2315
    does not seem to dispute White’s interpretation of section 5-214(b).
    ¶ 66   I, however, do not read section 5-214(b) to give service credit to any person serving in
    the corporation counsel’s office. While it could be argued that subparagraph (b) is ambiguous
    and can be read according to White’s interpretation, I believe such ambiguity is dispelled by the
    punctuation and parallelism of the four clauses that comprise subparagraph (b). Subparagraph
    (b) lists four separate categories for which a fund participant may receive service credit. Each
    clause is introduced by the phrase “as a” and is separated by commas. Moreover, each clause
    designates a particular type or status of employment, i.e., “a temporary police officer,” a
    “member,” an “employee” or “the head.”
    ¶ 67   Consequently, I read subparagraph (b) to provide service credit when a fund participant
    has rendered service: (1) as a temporary police officer in the city or while serving in the office
    of the mayor or the corporation counsel; (2) as a member of the city council; (3) as an employee
    of the Policemen’s Fund; or (4) as the head of an organization consisting of members of the
    police department, the Public Vehicle License Commission and the city’s board of election
    commissioners. I would not construe the first clause to grant service credit to any employee or
    volunteer of the mayor’s office or the corporation counsel’s office. If the legislature had meant
    to include those types of employees in the service credit provision of subparagraph (b), specific
    language to that effect would have been included in the subparagraph.
    ¶ 68   In order for White’s work at the corporation counsel’s office to qualify for service credit
    under subparagraph (b), she had to be a temporary police officer while serving at that office. She
    was not. Therefore, I would hold that the clear language of the statute establishes that White is
    not entitled to service credit for her employment as a legal investigator at the corporation
    counsel’s office prior to her employment with the city department of police.
    28
    1-13-2315
    ¶ 69   Next, White contends she is entitled to service credit under section 5-214(c) of the
    Pension Code because, when she was an administrative assistant II/police aide for the City of
    Chicago police department, she was “performing investigative work for the department as a
    civilian employee of the department.” 40 ILCS 5/5-214(c) (West 2010). I would find that the
    Board’s determination was not clearly erroneous where the Board concluded that White did not
    qualify for pension credit under section 5-214(c) because she did not show that her prior civilian
    employment duties were investigative.
    ¶ 70   According to her testimony, White assisted citizens who came to the police station
    seeking police service or help. She was stationed at the front desk and wore a uniform that was
    similar to the uniforms worn by sworn police officers. She questioned the people seeking
    assistance and would formulate follow-up questions based on their responses. Then she would
    give that information to police officers or detectives. She acknowledged that she did not
    participate in any ensuing investigations conducted by the officers or detectives. If the situation
    required an immediate response, she would give a flash message over the police radio. On one
    occasion, a man complained about barking dogs. When White questioned the man further, she
    suspected that illegal dog-fighting was taking place and forwarded that information to the
    detective division, which confirmed her suspicions, broke up the dog-fighting ring, and
    recovered guns and other contraband. On another occasion, a mother came to the station with a
    small child, who was frightened, hysterical, and in pain. White questioned the mother,
    concluded there was something physically wrong with the child and summoned an ambulance. It
    was later determined that the child had been sexually assaulted.
    ¶ 71   White also submitted the affidavit of Richard Maxwell, who averred that he was a
    “lifetime law enforcement officer in the Chicago Police Department” and had “personal
    29
    1-13-2315
    knowledge” of White’s job duties from 1995 until 1998. Maxwell stated that White’s duties
    included conducting preliminary investigations by questioning the people who came to the police
    station, writing confidential reports, interviewing victims and witnesses, running name checks of
    persons taken into custody to determine if they were wanted on a warrant, and searching female
    arrestees for weapons and contraband. Maxwell opined that the duties White performed were
    investigative duties. Maxwell stated that he could not be present for White’s hearing because he
    had to work.
    ¶ 72   Contrary to the majority’s conclusion, I would find that the facts of this case are closer to
    Collins, 
    407 Ill. App. 3d 979
    , which held that the applicant’s duties were not investigative, than
    to Diedrich, 
    381 Ill. App. 3d 305
    , and Esquivel, 
    2011 IL App (1st) 111010
    , which held that the
    applicant’s duties were investigative.
    ¶ 73   In Collins, the applicant received 911 telephone calls and questioned the callers to
    determine the appropriate police resources needed. She also translated Spanish-speaking 911
    calls to English and elicited descriptive information such as the nature of the complaint and
    location of the incident. She did not go outside on the street with other police officers as part of
    her job function. Collins, 407 Ill. App. 3d at 981. Similarly, White questioned people who came
    to the police station for assistance in order to determine the appropriate resources or course of
    action relevant to their complaint or request. Although White formulated the questions she
    asked, she was eliciting descriptive information in order to determine what police services might
    be warranted and then gave that information to police officers or detectives, who would conduct
    the police investigation. White did not accompany the police as they conducted the investigation
    and did not further participate in the investigation. Her thorough and competent performance of
    her police aide job did ultimately result in investigative police activity that stopped a dog-
    30
    1-13-2315
    fighting operation and obtained help for a sexually assaulted child, but White’s laudable job
    performance did not elevate her job duties to investigative work.
    ¶ 74   White’s job duties were not similar to duties deemed investigative by this court in
    Diedrich and Esquivel. The applicant in Diedrich had been a civilian Spanish translator for the
    police department since 1972 before she became a police officer in 1986. There were very few
    Spanish-speaking police officers in the district at that time, and Diedrich’s main function was
    interpreting at the police station both in person and on the telephone. Diedrich, 381 Ill. App. 3d
    at 306-07. This court, however, concluded that she engaged in much more elaborate work than
    mere translation because she participated in legal inquiries and the taking of evidence. Id. at
    310. Specifically, due to the language barrier, she directly participated in investigations by
    assisting the officers during the questioning of victims and offenders. When the investigating
    officer did not ask questions germane to the situation, Diedrich questioned citizens on her own
    accord, evaluated whether they were unsure or evasive in their answers, evaluated their
    credibility and forthrightness, and communicated her evaluation to the police officer. Id. at 306-
    08. Diedrich also undertook duties that entailed follow-up telephone calls to seek additional
    information on pending cases. Id. at 307. In addition, Diedrich spent approximately two months
    a year substituting for police officers on vacation in the review office. Id. In that role, she
    examined confidential case reports to determine whether patterns existed which indicated that an
    offender might have been involved in more than one crime. Id. She would then submit written
    reports of her conclusions to the department. Id.
    ¶ 75   The applicant in Esquivel was a civilian employee in the police department in 1974 until
    he entered the police academy in 1989. Esquivel, 
    2011 IL App (1st) 111010
    , ¶ 2. He sought
    service credit for his work beginning in 1980 as a senior public safety aide/bilingual. Id. ¶ 3.
    31
    1-13-2315
    His duties included speaking in front of community groups to explain the “con games” that were
    being perpetrated on elderly citizens and to address safety issues and crime prevention. Id. ¶¶ 3,
    5. Esquivel helped build a good relationship between the community and the police during
    community meetings because Hispanic people who might not want to talk directly to the police
    would tell Esquivel about problems, and Esquivel would relay that information to an officer and
    assist in the investigations that ensued. Id. ¶¶ 9, 12. Information that he received from safety
    workshops helped the officers set up “stings” at currency exchanges, and his translation of a
    couple of letters resulted in warrants for drug houses. Id. ¶ 31. There were very few Hispanic
    officers when Esquivel was hired, and he assisted as a translator with station inquiries and would
    be called to interpret for Spanish-speaking individuals and for police officers after an initial
    arrest. Id. ¶¶ 5-6. He also “assisted in giving Miranda rights, questioning, informing the
    individual of the bond,” and was subpoenaed multiple times to testify about the giving of
    Miranda rights. Id. ¶ 6. A police captain testified that he used Esquivel to translate for victims
    and arrestees during investigations, and would have Esquivel ask some questions for the officers
    after an offender was advised of his rights. Id. ¶ 8. If Esquivel was not available to assist with
    the translations, it delayed investigations considerably. Id. ¶¶ 8, 11. Esquivel assisted in the
    processing of arrestees and, being a civilian employee, would gain an arrestee’s confidence and
    learn additional information that would then be conveyed to the arresting officer. Id. ¶ 13. One
    officer noted that Esquivel “ ‘became incredibly knowledgeable in his investigative skills and the
    district officers considered him their peer.’ ” Id.
    ¶ 76   Due to a language barrier, both Diedrich and Esquivel participated in and assisted police
    officers with the questioning of victims, suspects, and arrestees during the investigation process.
    Through their testimony and the testimony of their colleagues and superiors, Diedrich and
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    Esquivel established that they went beyond their roles as translators and actively participated in
    investigations with the officers. White, however, did not participate in or help conduct police
    inquiries by assisting in the questioning of victims and arrestees with the police officers. She
    acknowledged that after she obtained preliminary information from a member of the public and
    conveyed that person’s complaint or request to an officer or a detective, she had no further role
    in the investigations that ensued.
    ¶ 77   Finally, White contends her testimony was persuasive because it was unrebutted and
    argues that the Board wrongly rejected Officer Maxwell’s affidavit testimony. I disagree. First,
    the determining factor here was the substance of White’s testimony and the evidence concerning
    her duties as a police aide, not the unrebutted nature of her testimony. Moreover, I disagree with
    the notion that White was not allowed to complete her testimony. When she testified about the
    dog-fighting incident, the Board asked her if she had any documentation to support her assertion
    that her preliminary inquiries resulted in the recovery of guns and other contraband and the
    disruption of an illegal dog-fighting ring. White admitted that she had no corroborating
    testimony or evidence. When she testified about the sexually assaulted child, the Board
    indicated that it did not need to hear any further testimony about incidents where White obtained
    preliminary information from members of the public seeking police assistance and then passed
    that information on to police officers or detectives who conducted the investigations. Aside from
    submitting Officer Maxwell’s affidavit, White did not tell the Board at the hearing that she had
    additional relevant testimony or evidence to offer, and she does not specify on appeal any further
    evidence she would have offered at the hearing. According to the record, White continued to
    talk about her prior role as a civilian employee in the police department, and the Board politely
    thanked her for her work before adjourning to consider the evidence.
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    ¶ 78   Second, the Board acted well within its authority to determine what weight, if any, to
    give Officer Maxwell’s affidavit. Officer Maxwell’s credibility was an issue, and the Board
    cannot cross-examine an affidavit. Furthermore, Officer Maxwell failed to explain why he was
    unable to obtain time off from work in order to testify at the scheduled hearing on this important
    matter involving White’s claim for approximately 10 years of pension service credit. Although
    the applicant in Esquivel submitted into evidence letters from one police captain and two police
    officers who had worked with Esquivel in support of his application for service credit, the
    Captain and one of the two officers also testified in person at Esquivel’s hearing. White’s failure
    to present any witness aside from herself left the Board with no corroborating testimony subject
    to cross-examination on the crucial issue of the alleged investigative nature of her job duties.
    Furthermore, Officer Maxwell’s opinion in his affidavit that White’s duties were investigative
    was not strongly supported with specific facts, and he did not indicate how frequently he worked
    with White or whether he was her supervisor or simply a coworker.
    ¶ 79   I believe the Board’s conclusion—that White’s duties as a police aide did not constitute
    investigative work—was not clearly erroneous. White simply questioned people who came to
    the station for assistance in order to obtain preliminary information, which she then passed on to
    police officers or detectives who would conduct the investigation. She neither participated with
    the officers as they conducted the investigation nor made a systematic inquiry or examination to
    gather evidence of a crime.
    34