Sherry DeLisle v. Sun Life Assurance Co. of Canada ( 2009 )


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  •                       RECOMMENDED FOR FULL-TEXT PUBLICATION
    Pursuant to Sixth Circuit Rule 206
    File Name: 09a0082p.06
    UNITED STATES COURT OF APPEALS
    FOR THE SIXTH CIRCUIT
    _________________
    X
    -
    SHERRY DELISLE,
    -
    Plaintiff-Appellee,
    -
    -
    No. 08-1142
    v.
    ,
    >
    -
    Defendant-Appellant. -
    SUN LIFE ASSURANCE CO. OF CANADA,
    -
    N
    Appeal from the United States District Court
    for the Eastern District of Michigan at Detroit.
    No. 06-11761—Lawrence P. Zatkoff, District Judge.
    Argued: October 31, 2008
    Decided and Filed: March 4, 2009
    Before: MARTIN, BATCHELDER, and DAUGHTREY, Circuit Judges.
    _________________
    COUNSEL
    ARGUED: Mark E. Schmidtke, OGLETREE, DEAKINS, NASH, SMOAK & STEWART,
    P.C., Chicago, Illinois, for Appellant. John J. Conway, JOHN J. CONWAY, P.C., Detroit,
    Michigan, for Appellee. ON BRIEF: Mark E. Schmidtke, OGLETREE, DEAKINS,
    NASH, SMOAK & STEWART, P.C., Chicago, Illinois, Brian D. Black, OGLETREE,
    DEAKINS, NASH, SMOAK & STEWART, P.C., Greenville, South Carolina, for Appellant.
    John J. Conway, JOHN J. CONWAY, P.C., Detroit, Michigan, for Appellee.
    MARTIN, J., delivered the opinion of the court, in which DAUGHTREY, J., joined.
    BATCHELDER, J. (pp. 11-13), delivered a separate dissenting opinion.
    _________________
    OPINION
    _________________
    BOYCE F. MARTIN, JR., Circuit Judge. Defendant Sun Life appeals the district
    court’s decision that Sun Life’s denial of long-term disability benefits to Plaintiff Sherry
    DeLisle was arbitrary and capricious. We agree with the district court that Sun Life’s
    1
    No. 08-1142         DeLisle v. Sun Life Assurance Co. of Canada                       Page 2
    determination did not result from a deliberate and principled reasoning process.
    Accordingly, we AFFIRM.
    I.
    Sidney Krandall & Sons, a retail jeweler, employed Sherry DeLisle as Director of
    Operations from January 1996 until April 2002. While at Krandall, DeLisle participated in
    its disability plan, which was funded by a group policy of long term disability insurance
    issued by Sun Life. Under the policy, disability occurred when:
    [D]uring the Elimination Period and the next 24 months, the Employee, because of
    Injury or Sickness, is unable to perform the Material and Substantial Duties of his
    Own Occupation. After Total or Partial Disability benefits combined have been paid
    for 24 months, the Employee will continue to be Totally Disabled if he is unable to
    perform with reasonable continuity any Gainful Occupation for which he is or
    becomes reasonably qualified for by education, training or experience.
    In 1998, DeLisle was involved in a car crash, suffering head, neck, and back injuries
    for which she underwent a full anterior spinal fusion. DeLisle was involved in a second car
    crash in 2000, in which she re-injured her spine and suffered a closed head injury. She
    continued working after these crashes, under the care of three healthcare providers. They
    included Dr. Ho, a neurosurgeon, Dr. Rudy, a doctor of osteopathy, and Diane Cushing, a
    licensed professional counselor who treated DeLisle for “cognitive behavioral therapy.”
    On April 17, 2002, Krandall fired DeLisle because, as it reported to Sun Life, she
    “she was not doing her job.” The record does not reveal whether DeLisle “not doing her
    job” was related to injury or sickness. DeLisle filed for state unemployment benefits, stating
    in her application that she was fired due to “lack of work.” She worked at another job for
    about two weeks, but was fired, because, as she reported to Cushing, she “held [her] ground
    about how may hours [she] would work.” In December, about eight months after she was
    fired from Krandall, DeLisle filed a claim for long-term disability benefits with Sun Life.
    She supported her claim with her medical records and five attending physician statements,
    all finding her disabled from performing her “own occupation” as of April 17—her last day
    of work at Krandall.
    In 2003, the Social Security Administration determined that DeLisle was disabled
    and eligible for Social Security Disability Insurance payments effective April 17, 2002.
    No. 08-1142          DeLisle v. Sun Life Assurance Co. of Canada                      Page 3
    Despite this, Sun Life denied DeLisle’s claim and upheld its decision on appeal, finding that
    she was “not covered” under its policy because she was not “actively at work” when her
    disability arose. DeLisle challenged this in district court under Section 502(a)(1)(B) of
    ERISA. 
    29 U.S.C. § 1132
    (a)(1)(B). The district court decided that Sun Life’s denial was
    arbitrary and capricious and set aside its decision, ordering it to determine whether DeLisle
    was disabled on the day Krandall fired her—April 17, 2002.
    On remand from the district court, Sun Life considered DeLisle’s medical evidence
    which included opinions from Dr. Ho, Cushing, and Dr. Rudy, all of whom had treated her
    in the months before her firing. She also gave Sun Life opinions about her condition from
    Dr. Noomie, a doctor of chiropractics, Dr. Kerkar, a medical doctor specializing in pain
    management, and Dr. Branca, a neuropsychologist. Those providers diagnosed her as
    suffering from: neck and low back injuries, including degenerative disc disease,
    radiculopathy (a condition resulting from nerve damage), closed head injury, chronic pain
    syndrome, post traumatic syndrome, major depressive disorder, and a Class 5 mental
    impairment, characterized by “significant loss of psychological, physiological, personal, and
    social adjustments.”
    Sun Life sent DeLisle’s medical records for review by Dr. O’Connor, a clinical
    neuropsychologist, Dr. Himber, a psychiatrist, and Dr. Sarni, an orthopedist, as well by a
    rehabilitation consultant. Sun Life denied her claim a second time, this time saying that the
    medical evidence did “not document the presence of conditions physical, psychological, or
    cognitive in nature of such severity that [DeLisle] could not continue to perform her
    occupation on April 17, 2002 or thereafter . . . .” DeLisle appealed and Sun Life sent her
    medical records to three more reviewers including Dr. Johnston, a neuropsychologist, Dr.
    Pies, a psychiatrist, and Dr. Corzatt, an orthopedic surgeon. Five of the six file reviewers
    were regular independent contractors with Sun Life. After the reviewers gave Sun Life their
    opinions, it upheld its earlier denial.
    DeLisle sued Sun Life again under ERISA Section 502(a). The district court granted
    DeLisle’s motion for judgment on the administrative record on October 12, 2007 because
    Sun Life’s denial of benefits was arbitrary and capricious. DeLisle v. Sun Life Assurance Co.
    of Can., 
    2007 WL 3013075
     (E.D. Mich. Oct. 12, 2007). The district court sent DeLisle’s
    No. 08-1142          DeLisle v. Sun Life Assurance Co. of Canada                        Page 4
    claim back to Sun Life to determine her benefit amount, and it later ordered Sun Life to pay
    her attorneys’ fees. Sun Life now appeals.
    II.
    We “review de novo the decision of a district court granting judgment in an ERISA
    disability action based on an administrative record.” Glenn v. MetLife, 
    461 F.3d 660
    , 665
    (6th Cir. 2006), aff’d, Met. Life Ins. Co. v. Glenn, 
    128 S. Ct. 2343
     (2008)). If, as here, the
    insurance plan administrator is vested with discretion to interpret the plan, we review the
    denial of benefits under the arbitrary and capricious standard. 
    Id.
     (citing Firestone Tire &
    Rubber Co. v. Burch, 
    489 U.S. 101
    , 115 (1989)). This requires “review of the quality and
    quantity of the medical evidence and the opinions on both sides of the issues.” McDonald
    v. W.-S. Life Ins. Co., 
    347 F.3d 161
    , 172 (6th Cir. 2003). The plan administrator’s decision
    should be upheld if it is “the result of a deliberate, principled reasoning process” and
    “supported by substantial evidence.” Glenn, 
    461 F.3d at 666
    .
    III.
    This Court considers several factors in reviewing a plan administrator’s decision,
    including the existence of a conflict of interest, the plan administrator’s consideration of the
    Social Security Administration determination, and the quality and quantity of medical
    evidence and opinions. 
    Id.
     Here, we also review Sun Life’s reliance on non-medical
    evidence to deny benefits.
    A. Conflict of Interest
    The Supreme Court recently held that a conflict of interest exists for ERISA purposes
    where the plan administrator evaluates and pays benefits claims, even when, as here, the
    administrator is an insurance company and not the beneficiary’s employer. Glenn, 
    128 S. Ct. at 2348-50
    . We give more weight to the conflict “where circumstances suggest a higher
    likelihood that it affected the benefits decision . . . .” 
    Id. at 2351
    . A conflict may affect a
    benefits decision in several ways. For example, although the treating physician rule does not
    apply in ERISA cases, the Supreme Court has acknowledged that “physicians repeatedly
    retained by benefits plans may have an incentive to make a finding of ‘not disabled’ in order
    to save their employers money and preserve their own consulting arrangements.” Black &
    No. 08-1142         DeLisle v. Sun Life Assurance Co. of Canada                        Page 5
    Decker Disability Plan v. Nord, 
    538 U.S. 822
    , 832 (2003). And our own Court has observed
    that when a plan administrator both decides claims and pays benefits, it has a “clear
    incentive” to contract with consultants who are “inclined to find” that a claimant is not
    entitled to benefits. Kalish v. Liberty Mutual/Liberty Life Assurance, 
    419 F.3d 501
    , 507 (6th
    Cir. 2005).
    Here, DeLisle offers more than conclusory allegations of bias. Five of the six file
    reviewers Sun Life relied on were under regular contract with Sun Life. The record reveals
    that Sun Life’s in-house attorney told at least some of its medical file reviewers that DeLisle
    was “terminated for cause.” But that is not what Krandall told Sun Life—the only
    information in the record about the reason for DeLisle’s firing is a transcribed telephone
    message taken by a Sun Life employee which reports that someone from Krandall said
    DeLisle was fired “because she was not doing her job.” There is no further documentation
    or explanation from Krandall about the circumstances surrounding the firing. Sun Life’s
    attorney’s characterization as “terminated for cause” discounts the possible conclusion that
    “she was not doing her job” because “sickness or injury” left her unable “to perform [her
    job’s] substantial and material duties.” Of course, DeLisle’s ability to perform her job was
    the very question Sun Life wanted the medical file reviewers to answer. Without more, the
    bald assertion that she was fired “for cause” gave the file reviewers incomplete and
    potentially prejudicial information, which should have been irrelevant to an impartial
    assessment of DeLisle’s ability to perform her job on a particular day. We find an increased
    risk of bias in the medical file review process when a conflicted plan administrator gives
    information to regular independent contractor-consultants that portrays the claimant in a
    negative light. These improper communications suggest “procedural unreasonableness”
    which “justifies the court in giving more weight to the conflict.” See Glenn, 
    128 S. Ct. at 2352
    . We thus properly consider evidence of the “incentive” to make a finding of “not
    disabled” in determining whether Sun Life’s decision was arbitrary and capricious. Kalish,
    
    419 F.3d at
    508 (citing Nord, 
    538 U.S. at 832
    ).
    B. Social Security Administration’s Determination of Total Disability
    A determination that a person meets the Social Security Administration’s uniform
    standards for disability benefits does not make her automatically entitled to benefits under
    No. 08-1142         DeLisle v. Sun Life Assurance Co. of Canada                         Page 6
    an ERISA plan, since the plan’s disability criteria may differ from the Social Security
    Administration’s. Whitaker v. Hartford, 
    404 F.3d 947
    , 949 (6th Cir. 2005). Nonetheless,
    the Social Security Administration’s decision “is far from meaningless.” Calvert, 409 F.3d
    at 294. Although there is no technical requirement to explicitly distinguish a favorable
    Social Security determination in every case,
    [i]f the plan administrator (1) encourages the applicant to apply for Social
    Security disability payments; (2) financially benefits from the applicant’s
    receipt of Social Security; and then (3) fails to explain why it is taking a
    position different from the SSA on the question of disability, the reviewing
    court should weigh this in favor of a finding that the decision was arbitrary
    and capricious.
    Bennett v. Kemper Nat’l Servs., 
    514 F.3d 547
    , 554 (6th Cir. 2008).
    Here, the terms of Sun Life’s plan required that DeLisle apply for Social Security
    Disability benefits and to appeal the denial “to all administrative levels Sun Life deems
    necessary.” So, she was required, not merely encouraged to apply. Sun Life also received
    a financial offset from future liability based on DeLisle receiving Social Security Disability
    benefits. And none of the three denial letters Sun Life sent DeLisle mentions her Social
    Security determination as a factor that Sun Life considered in reaching its own
    determination. Only one of Sun Life’s file reviewers even acknowledged in his report that
    he was aware of the Social Security determination. Even though Sun Life did not have the
    opinion accompanying the notice of award, it still was well aware of the uniform federal
    standard that applies to Social Security claims. Sun Life’s silence here does not make its
    denial arbitrary per se, but is among those “serious concerns” that, “taken with some degree
    of conflicting interests,” provide a proper basis for concluding that the administrator abused
    its discretion. See Glenn, 
    128 S. Ct. at 2352
    .
    C. Quality and Quantity of Medical Evidence
    In considering the medical evidence, we first address Sun Life’s argument that the
    district court impermissibly shifted the burden of proof to Sun Life to disprove DeLisle’s
    disability as of April 17. In support of its argument, Sun Life points to the district court’s
    observation that Sun Life’s file reviewers “cannot state conclusively that [DeLisle] was not
    disabled on April 17.” DeLisle, 
    2007 WL 3013075
     at *10. While Sun Life is correct that
    No. 08-1142          DeLisle v. Sun Life Assurance Co. of Canada                          Page 7
    DeLisle carries the burden of proving her disability, the district court’s observation must be
    considered in its proper context, which was at the conclusion of its survey of the medical
    evidence submitted by both sides. In context, it becomes clear that the district court’s
    observation is properly characterized as an evaluation of the quality of the reasoning process
    that Sun Life undertook and was not a burden shift. Notably, the district court’s opinion did
    not rely on any failure by Sun Life to disprove DeLisle’s disability. Rather, it concluded that
    “given the [Sun Life] consultants’ concessions, the SSA determination of total disability, and
    the inherent conflict of interest, the major factors to be considered fall in favor of Plaintiff.”
    
    Id.
    A court’s review for arbitrary and capricious decision-making “inherently includes
    some review of the quality and quantity of the medical evidence and the opinions on both
    sides of the issues.” McDonald, 
    347 F.3d at 172
    . The district court set forth general
    synopses from both sides’ medical evidence, including six opinions submitted by DeLisle
    and six by Sun Life. DeLisle, 
    2007 WL 3013075
     at *8-9.
    DeLisle’s therapy notes and medical assessments in the months leading up to her
    firing include complaints of anxiety and depression. Her primary care physician, Dr. Rudy
    noted that she was coping with “tremors,” “fatigue,” “spasms,” and “double-vision.” Her
    neurosurgeon, Dr. Ho, who treated her on a monthly basis since January 1999 had prescribed
    a full neck brace, noted an increase in neck pain in December 2001, and recorded his
    recommendation, “as soon as possible, after the holidays, she take some time to cut back on
    working and be off of her feet.” That the medical providers who were treating DeLisle
    before her firing did not explicitly include in their medical opinions statements indicating
    that she was disabled is of little consequence because DeLisle affirmatively wanted to work
    through her ailments.
    Moreover, her treating physicians from that time period—as well as other physicians
    who began treating her after she stopped working—reviewed her medical records and
    concluded, among other diagnoses that she was suffering from “major depressive disorder
    and anxiety disorder,” “memory retrogression,” “significant loss of psychological,
    physiological, personal and social adjustments of severe limitation.” In an interview with
    No. 08-1142         DeLisle v. Sun Life Assurance Co. of Canada                       Page 8
    Sun Life, Dr. Ho explained that “although the disability date is 4/17/2002, the period of
    disability could have been long before that.”
    Sun Life’s experts, including Dr. O’Connor, Dr. Himber, Dr. Pies and Dr. Sarni,
    largely agreed with the diagnoses, but discounted the effect they had on DeLisle’s ability to
    work. In addition, Dr. O’Connor and Dr. Johnston noted that DeLisle did not complain of
    neuropsychological or cognitive impairments until after she was fired. And Dr. Corzatt
    pointed out that Dr. Ho had not imposed restrictions on DeLisle’s ability to work. Although
    Sun Life does not owe special deference to the opinion of DeLisle’s treating physicians, see
    Black & Decker, 
    538 U.S. at 834
    , it may not arbitrarily ignore them. Glenn, 
    461 F.3d at 671
    .
    Notably, Sun Life’s medical professionals found support in DeLisle’s medical records for
    the disorders described above, but discredited the date of disability on the basis that the
    records did not demonstrate a change in condition around April 17. None of Sun Life’s
    reviewers confront Dr. Ho’s characterization of the “progressive nature of her medical
    conditions,” which would not manifest itself by a “significant change” on a particular date.
    And, as noted above, it is unclear whether Sun Life’s file reviewers knew of the Social
    Security determination of total disability, or were unfairly swayed by communications from
    Sun Life’s in-house attorney. On this record, we find that the entirety of the medical
    evidence available to Sun Life was not reviewed in a “deliberate” or “principled” fashion,
    which is a factor suggesting that Sun Life’s ultimate determination was arbitrary.
    D. Reliance on Non-Medical Evidence
    Finally, we consider Sun Life’s reliance on non-medical evidence, specifically the
    fact DeLisle continued to work until she was fired, and only several months later claimed to
    be disabled. This Court recently considered a similar case where an employee stopped
    working, but later claimed that he was disabled on his last day of work. Rochow v. Life Ins.
    Co. of N. Am., 
    482 F.3d 860
     (6th Cir. 2007). In Rochow, the claimant was fired in January
    because he could not perform “material duties” of his job after he began experiencing short-
    term memory loss, occasional chills, sporadic sweating and stress. He did not file a claim
    for disability benefits with his former employer until December, nearly eleven months after
    his disability coverage had lapsed. Nevertheless, he argued that he was disabled on the last
    day he was working for his employer. In affirming the district court’s decision that the
    No. 08-1142         DeLisle v. Sun Life Assurance Co. of Canada                        Page 9
    denial of benefits was arbitrary and capricious, this Court observed that “there is no ‘logical
    incompatibility between working full time and being disabled from working full time.’” 
    Id. at 865
     (quoting Hawkins v. First Union Corp. Long-Term Disability Plan, 
    326 F.3d 914
    , 918
    (7th Cir. 2003)). The same is true here.
    In further support of its denial, Sun Life points out that Cushing’s treatment notes
    state that DeLisle reported she was fired “based on personality issues vs. job performance.”
    But this report does not foreclose the possibility that DeLisle was nonetheless disabled on
    the day she was fired or that the firing was related to her sickness or injury. Sun Life also
    says that DeLisle’s two-week employment elsewhere following her firing is evidence she
    was not disabled on April 17. It is not reasonable to conclude from a brief, ultimately
    unsuccessful attempt to work, that DeLisle was not disabled from her job at Krandall on the
    day she was fired. Finally, DeLisle’s application for unemployment benefits and listing
    “lack of work” as her reason for Krandall firing her does not, in the face of the substantial
    medical evidence indicating that she was suffering from a traumatic head injury and major
    depression at the time, amount to persuasive evidence that DeLisle was able to complete the
    duties of her job on April 17. And this is especially true where the progressive nature of her
    diagnoses may have made it difficult for her to acknowledge her disability.
    CONCLUSION
    Even under the highly deferential standard of review, we cannot uphold Sun Life’s
    denial of DeLisle’s long-term disability benefits. The conflict of interest, improper
    communication from Sun Life’s attorneys to file reviewers, and failure to acknowledge the
    Social Security disability determination in the face of substantial medical evidence indicating
    the progressive nature of DeLisle’s disability show that Sun Life did not engage in a
    principled, deliberative reasoning process. We therefore conclude that Sun Life’s decision
    to deny long-term benefits was arbitrary and capricious. Accordingly, we AFFIRM the
    judgment of the district court.
    No. 08-1142         DeLisle v. Sun Life Assurance Co. of Canada                     Page 10
    __________________
    DISSENT
    __________________
    ALICE M. BATCHELDER, Circuit Judge, dissenting. I respectfully dissent,
    because I believe that the district court failed to apply the appropriate standard of review.
    “Where, as here, an insurance plan administrator is vested with discretion to interpret the
    plan, we review the denial of benefits under the arbitrary and capricious standard.” Rochow
    v. Life Ins. Co. of N. Am., 
    482 F.3d 860
    , 865 (6th Cir. 2007) (citing Firestone Tire & Rubber
    Co. v. Bruch, 
    489 U.S. 101
    , 115 (1989)). “This standard ‘is the least demanding form of
    judicial review of administrative action . . . . When it is possible to offer a reasoned
    explanation, based on the evidence, for a particular outcome, that outcome is not arbitrary
    and capricious.’” Evans v. Unumprovident Corp., 
    434 F.3d 866
    , 876 (6th Cir. 2006)
    (quoting Killian v. Healthsource Provident Adm’rs, Inc., 
    152 F.3d 514
    , 520 (6th Cir. 1998)).
    “Consequently, a decision will be upheld ‘if it is the result of a deliberate principled
    reasoning process, and if it is supported by substantial evidence.’” 
    Id.
    Although the district court acknowledged that Sun Life had presented a significant
    quantity of medical evidence in support of its finding of no disability, the court discounted
    the quality of this evidence. Specifically, the court had difficulty with the fact that Sun
    Life’s reviewing professionals conceded DeLisle’s “veritable cornucopia of afflictions” but
    nonetheless concluded that she was not disabled. In the court’s opinion, “[t]he most likely
    explanation” for DeLisle’s termination was that she had become disabled as a result of her
    deteriorating physical condition. Under the arbitrary-and-capricious standard, however, it
    is improper for a reviewing court to weigh conflicting evidence or substitute its judgement
    for that of the plan administrator. Gismondi v. United Technologies Corp., 
    408 F.3d 295
    ,
    298 (6th Cir. 2005); Whitaker v. Hartford Life & Accident Ins. Co., 
    404 F.3d 947
    , 949-50
    (6th Cir. 2005).
    Substantial evidence in the record supports Sun Life’s findings that DeLisle was
    terminated from her job at Sidney Krandall & Sons for reasons unrelated to her health and
    that she was not disabled as of April 17, 2002, the date of her termination. The same day
    Krandall terminated her employment, DeLise told her therapist, Diane Cushing, that she “got
    No. 08-1142          DeLisle v. Sun Life Assurance Co. of Canada                       Page 11
    fired.” Cushing’s session notes recite that the firing was “based on personality issues vs. job
    performance.” A Krandall representative reported to Sun Life that DeLisle “was terminated
    because she was not doing her job.” In an application for state unemployment benefits,
    DeLisle stated that she lost her job at Krandall due to “lack of work.” DeLisle secured other
    employment but was fired two weeks later over a dispute about her work hours.
    As part of its own investigation, Sun Life had three physicians and a rehabilitation
    consultant review DeLisle’s medical records. Although these professionals agreed with
    some of the diagnoses of DeLisle’s conditions, they all concurred that there was insufficient
    evidence that she was disabled as of April 17, 2002. When DeLisle appealed that
    determination, Sun Life had three additional physicians review the records. They, too,
    agreed that DeLisle’s information did not support a finding of disability. The district court
    noted that “[Sun Life’s] medical consultants found bases for many of [DeLisle’s] maladies
    but, without conducting personal examinations, discounted the effect of these maladies on
    her ability or inability to work. Had [Sun Life’s] consultants disputed the major diagnoses
    of [DeLisle’s] physicians, this case might reach a different result.” DeLisle did not file her
    claim for plan benefits until eight months after the date of her termination. At that point, Sun
    Life’s reviewing physicians had to rely on available medical records because they could not
    observe DeLisle’s physical condition as it existed on or about April 17, 2002. There is no
    reason to conclude that these professionals were less capable of reaching an opinion on
    DeLisle’s disability based on those records than they were of making independent diagnoses.
    Whatever weight we may be inclined to give Sun Life’s evidence, it was sufficient to support
    “a reasoned explanation” for Sun Life’s denial of long-term disability benefits.
    The district court also held that Sun Life failed to give due consideration to the
    Social Security Administration’s disability determination. Although a failure to consider an
    SSA determination is a factor in reviewing a claim denial, Glenn v. Metropolitan Life Ins.
    Co., 
    461 F.3d 660
    , 666 (6th Cir. 2006), aff’d, ___ U.S. ___, 
    128 S.Ct. 2343
     (2008), “an
    ERISA plan administrator is not bound by an SSA disability determination when reviewing
    a claim for benefits under an ERISA plan,” Whitaker, 
    404 F.3d at 949
    . In this case, DeLisle
    submitted only the SSA’s conclusion that she was disabled under its own eligibility criteria;
    she did not submit an accompanying opinion or anything else indicating the basis of the
    SSA’s decision. As the majority recognizes, “the plan’s disability criteria may differ from
    No. 08-1142          DeLisle v. Sun Life Assurance Co. of Canada                        Page 12
    the Social Security Administration’s.” Majority Op. at 6. For example, the SSA’s
    conclusion could have been influenced by the greater deference to treating physicians that
    applies in the SSA context but not in ERISA actions. See Black & Decker Disability Plan
    v. Nord, 
    538 U.S. 822
    , 832-33 (2003) (declining to import a treating physician rule from the
    Social Security Act to ERISA).
    Finally, the district court noted that Sun Life had a conflict of interest in that it was
    both the plan administrator and insurer and therefore had an incentive to deny DeLisle’s
    claim, especially given her young age. See Calvert v. Firstar Fin., Inc., 
    409 F.3d 286
    , 292
    (6th Cir. 2005). The Supreme Court has declined to adopt a less-deferential standard of
    review where a conflict of interest exists: the conflict is “but one factor among many that
    a reviewing judge must take into account.” Metropolitan Life Ins. Co. v. Glenn, ___ U.S.
    ___, 
    128 S.Ct. 2343
    , 2351 (2008); see also Calvert, 409 F.3d at 293 (noting that this Circuit
    has consistently viewed a conflict of interest as a factor to consider in applying the arbitrary-
    and-capricious standard). Here, Sun Life retained six, independent medical professionals
    to review DeLisle’s medical records, and all of them concluded that her evidence did not
    support a finding of disability. Even if the experts retained by Sun Life might have had an
    incentive to find no disability, DeLisle’s treating physicians likewise may have been
    motivated to find a disability. See Black & Decker, 
    538 U.S. at 832
     (“[I]f a consultant
    engaged by a plan may have an ‘incentive’ to make a finding of ‘not disabled,’ so a treating
    physician, in a close case, may favor a finding of ‘disabled.’”); see also Eastover Mining Co.
    v. Williams, 
    338 F.3d 501
    , 510 (6th Cir. 2003) (“[T]reating physicians may have strong
    pro-claimant biases and lack the expertise held by non-treating doctors.”). Sun Life, in its
    role as administrator, weighed the opinions of the experts and sided with the professionals
    it had retained. Given the substantial evidence supporting a finding of no disability, DeLisle
    has failed to show how any conflict of interest caused Sun Life to abandon a reasoned,
    decision-making process.
    Accordingly, I would REVERSE the judgment of the district court.