Nayonn Gray v. AutoZoners, LLC ( 2022 )

NOT RECOMMENDED FOR PUBLICATION
File Name: 22a0457n.06
No. 22-1069
UNITED STATES COURT OF APPEALS
FOR THE SIXTH CIRCUIT FILED
Nov 15, 2022
) DEBORAH S. HUNT, Clerk
NAYONN GRAY,
)
Plaintiff-Appellant, )
) ON APPEAL FROM THE UNITED
v. ) STATES DISTRICT COURT FOR
) THE EASTERN DISTRICT OF
AUTOZONERS, LLC, a foreign profit ) MICHIGAN
corporation; NICHOLAS ISLES, )
Defendants-Appellees. ) OPINION
)
Before: GIBBONS, GRIFFIN, and STRANCH, Circuit Judges.
PER CURIAM. Mr. Nayonn Gray, an African American man, alleges that he was
discriminated against when AutoZone assistant store manager Nicholas Isles refused to provide a
fourth exchange of a battery that was covered by a one-year warranty. Gray filed a complaint
against both Gray and AutoZoners, LLC, alleging racial discrimination under state and federal
law, and negligent supervision and intentional infliction of emotional distress in violation of
Michigan common law. The district court granted Defendants’ motion for summary judgment in
full. Gray now appeals the district court’s judgment as to his discrimination and intentional
infliction of emotional distress claims.
For the reasons below, we AFFIRM.
I. BACKGROUND
On May 9, 2020, Gray purchased a 75-VL Valucraft battery from an AutoZone location in
Lincoln Park, Michigan. The battery was protected by a one-year warranty that excluded damage
No. 22-1069, Gray v. AutoZoners, LLC, et al.
caused by “misuse, abuse, other faulty parts, improper installation or off-road, commercial or
marine use,” and did not specify the number of exchanges that a customer could request. Between
May and July, Gray returned to the store three times to request new batteries under the warranty
exchange policy. Each time, he received a new battery.
On Gray’s July 22 visit to exchange the battery for the third time, Gray was helped by
AutoZone employee Darlene Garcia, who is biracial and part African-American. Garcia tested
Gray’s battery, found that it held a charge, and advised Gray that she would not exchange the
battery because it was not defective. In response, Gray “immediately” accused Garcia of refusing
to exchange the battery because of his race; Garcia also heard Gray say that she “had a mouth on
[her],” and call her “a Mexican b****.” Another store employee who overheard the commotion
stepped in and granted Gray’s warranty exchange, providing him with a new battery.
On August 7, Gray returned to the store with his friend, Demetrius Stone, to request a
fourth warranty exchange. Gray approached Garcia for assistance, but Garcia “did not wish to
assist [Gray]” because she did not want to be harassed or “baselessly accused of race
discrimination again.” Garcia asked Isles to assist Gray instead. Isles was aware of Garcia’s
negative experience with Gray and agreed to assist Gray in her place.
After reviewing Gray’s warranty history of three exchanges in three months, Isles
explained that he would not grant an additional warranty exchange because he thought that the
history of exchanges indicated either that the battery was functional but not performing because
Gray had a different problem with his vehicle, or that the battery was defective because Gray
misused it. Isles suggested that Gray might instead have a problem with his vehicle’s alternator,
or that he might have installed an “aftermarket sound system[]” that the battery could not support.
In his deposition, Isles explained that he thought that Gray might have installed an aftermarket
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sound system because it was “pretty common” for the store’s customer base to do so. When asked
to describe the customer base, Gray characterized it as working class and largely “[B]lack and
Hispanic.”
Isles then offered to try to charge Gray’s battery and honor the warranty with a new battery
if it did not function, but Gray did not want “any type of service other than the requested
exchange.” Gray then accused Isles of discriminating against him because of his race and
AutoZone of discriminatory business practices. Isles placed the battery on the charger, and circular
argument ensued over the course of two or three hours.
Gray alleges that at some point during the argument, Isles accused Gray of using the battery
to make methamphetamines. Isles “vehemently” contests this allegation, arguing that it was in
fact either Gray or Stone who accused Isles of making meth. After this comment, Gray left the
store briefly, then returned and pulled out his phone to record his conversation with Isles, saying
that he wanted Isles on video saying that he could not return the battery. Isles responded by telling
Gray his name while pointing at his nametag, then stating: “Put me on Facebook, the white power
oppressor, man.”
Although Isles and another employee testified that the battery was fully charged when they
returned it to Gray, Gray maintains that it still did not work in his car. Gray came back the next
day, returned the battery, and bought a different type of battery and an alternator.
As part of an AutoZone investigation, Isles acknowledged that he was frustrated during his
interaction with Gray, that he “should have been calmer,” and that his recorded statement “was
combative,” but he denied that it expressed racial animus. Isles instead explained that his comment
was a “deeply sarcastic” reaction to Gray’s accusations of racism, not an admission of racism.
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Gray’s operative complaint against Defendants Isles and AutoZone alleges four claims:
(1) denial of equal rights, in violation of 42 U.S.C. § 1981; (2) denial of public accommodation,
in violation of Michigan’s Elliott-Larsen Civil Rights Act (ELCRA), Mich. Comp. Laws
§ 37.2101, et seq.; (3) negligent supervision under Michigan common law; and (4) intentional
infliction of emotional distress (IIED) under Michigan common law. Defendants separately
moved for summary judgment. The district court granted the motions in full, holding that Gray:
failed to establish a claim under § 1981 or the ELCRA; abandoned his negligent supervision claim;
and failed to establish extreme and outrageous conduct or severe emotional distress sufficient to
establish an IIED claim. Gray appeals the grant of summary judgment only as to his § 1981 claim,
ELCRA claim, and intentional infliction of emotional distress claim.
For the reasons below, we affirm the district court’s judgment in full.
II. STANDARD OF REVIEW
This court reviews a district court’s grant of summary judgment de novo, drawing all
reasonable inferences in favor of the nonmoving party. Hamad v. Woodcrest Condo. Ass’n, 328
F.3d 224, 234 (6th Cir. 2003). Summary judgment is proper “if the movant shows that there is no
genuine dispute as to any material fact and the movant is entitled to judgment as a matter of law.”
Fed. R. Civ. P. 56(a). A material fact is one “that might affect the outcome of the suit,” and a
genuine dispute exists “if the evidence is such that a reasonable jury could return a verdict for the
nonmoving party.” Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 248 (1986). “At the summary
judgment stage, the moving party bears the initial burden of identifying those parts of the record
which demonstrate the absence of any genuine issue of material fact.” Johnson v. Ford Motor Co.,
13 F.4th 493, 502 (6th Cir. 2021) (quoting White v. Baxter Healthcare Corp., 533 F.3d 381, 389-
90 (6th Cir. 2008)). Once the moving party has met its burden, the burden shifts to the non-moving
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party to demonstrate “specific facts showing that there is a genuine issue for trial,” although the
evidence need not be in a form that would be admissible at trial. Celotex Corp. v. Catrett, 477
U.S. 317, 324 (1986) (quoting Fed. R. Civ. P. 56(e) (1967) (amended 2010)).
III. ANALYSIS
A. Discrimination Claims: 42 U.S.C. § 1981 and Elliott-Larsen Civil Rights Act
“Section 1981 prohibits intentional race discrimination in the making and enforcing of
contracts with both public and private actors.” Christian v. Wal-Mart Stores, Inc., 252 F.3d 867-
68 (6th Cir. 2001). The statute specifically protects against discrimination in “the making,
performance, modification, and termination of contracts, and the enjoyment of all benefits,
privileges, terms, and conditions of the contractual relationship.” 42 U.S.C. § 1981(b). To prevail
on a § 1981 claim, a plaintiff must establish: (1) that “he belongs to an identifiable class of persons
who are subject to discrimination based on their race;” (2) that “the defendant intended to
discriminate against him based on his race;” and (3) that “the defendant’s discriminatory conduct
abridged his right to contract.” Amini v. Oberlin Coll., 440 F.3d 350, 358 (6th Cir. 2006).
Similarly, Michigan’s ELCRA provides that, except when permitted by law, a person shall not
“[d]eny an individual the full and equal enjoyment of the goods, services, facilities, privileges,
advantages, or accommodations of a place of public accommodation or public service because of
religion, race, color, national origin, age, sex, or marital status.” Mich. Comp. Laws § 37.2302(a).
This case turns on whether Gray can establish that Defendants intended to discriminate
against him. Under both statutes, this element can be established either by direct evidence or
circumstantial evidence. Amini v. Oberlin Coll., 440 F.3d at 358; In re Rodriguez, 487 F.3d 1001,
1007 (6th Cir. 2007) (citing DeBrow v. Century 21 Great Lakes, Inc., 620 N.W.2d 836, 838 (Mich.
2001) (per curiam)). When a plaintiff seeks to prove intentional discrimination through
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circumstantial evidence, courts generally evaluate § 1981 and ELCRA discrimination claims under
the same standard as Title VII of the Civil Rights Act of 1964. See Noble v. Brinker Int’l, Inc.,
391 F.3d 715, 720 (6th Cir. 2004) (1981 claims); Perry v. McGinnis, 209 F.3d 597, 602 n.3 (6th
Cir. 2000) (ELCRA claims). But unlike Title VII, § 1981 and the ELCRA both require plaintiff
to establish that race is a “but-for” cause of the injury. See Comcast Corp. v. Nat’l Ass’n of Afr.
Am.-Owned Media, 140 S. Ct. 1009, 1013 (2020); Hecht v Nat’l Heritage Acads., Inc., 886 N.W.2d
135, 146 (Mich. 2016).
1. Direct Evidence
Direct evidence is evidence that, if believed, requires the conclusion that unlawful
discrimination was the but-for cause of an adverse action. Amini, 440 F.3d 350, 359. “In other
words: ‘Direct evidence is evidence that proves the existence of a fact without requiring any
inferences.’” Scheick v. Tecumseh Pub. Schs., 766 F.3d 523, 530 (6th Cir. 2014) (quoting Rowan
v. Lockheed Martin Energy Sys., Inc., 360 F.3d 544, 548 (6th Cir. 2004)). Racially insensitive
statements constitute direct evidence of discrimination “only if they have some connection” to the
adverse action alleged. Griffin v. Finkbeiner, 689 F.3d 584, 595 (6th Cir. 2012).
Gray argues that Isles’s “white power oppressor” statement is direct evidence of racially
discriminatory intent, relying on our decisions finding direct evidence of discrimination based on
use of racial epithets and explicit expressions of discriminatory motivation. See DiCarlo v. Potter,
358 F.3d 408, 417 (6th Cir. 2004), overruled on other grounds by Gross v. FBL Fin. Servs., Inc.,
557 U.S. 167 (2009) (finding direct evidence of discrimination where the defendant called the
plaintiff a slur for Italian-Americans three weeks before terminating him from his job); Scheick,
766 F.3d at 531-32 (finding direct evidence that age discrimination was the but-for reason for
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termination where a board member told an employee that the board wanted “someone younger”
instead).
Unlike Dicarlo, however, Isles did not use racial epithets, which Gray admitted in
deposition testimony. And before Isles made the “white power oppressor” comment, he had
already stated that he would deny an exchange because the battery was either misused or not
defective and was therefore not covered by the warranty. Where statements are unconnected to
action in a particular contract, they are not direct evidence of discriminatory intent with respect to
that contract. See Spokojny v. Hampton, 589 F. App’x 774, 778 (6th Cir. 2014) (City officials’
statements in favor of awarding city contracts to minority-run businesses were not direct evidence
of discrimination against a white attorney because they were unconnected to his contract).
Isles’s comments were neither directly expressive of racial animus nor directly tied to Isles’
decision to deny the warranty exchange. Accordingly, Gray fails to establish a discrimination
claim based on direct evidence.
2. Circumstantial Evidence
To establish a § 1981 race discrimination claim relying on circumstantial evidence, a
plaintiff must meet the burden-shifting standard of proof for Title VII cases established in
McDonnell Douglas Corp. v. Green, 411 U.S. 792 (1973). Christian, 252 F.3d at 868. McDonnell
Douglas requires a plaintiff to “first establish a prima facie claim of discrimination.” Id. If Gray
can establish a prima facie case, the burden then shifts to the Defendants to produce a legitimate,
non-discriminatory reason for the adverse treatment. Id. If the Defendants satisfy this burden, the
presumption of discrimination disappears, and Gray must establish that the nondiscriminatory
reason proffered by the Defendants is a pretext for discrimination. Id. Throughout this framework,
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Gray bears the ultimate burden of proving by a preponderance of the evidence that he suffered
illegal discrimination. Id.
To establish a prima facie case of discrimination in a commercial establishment, plaintiffs
must show that: (1) they are a member of a protected class; (2) they made themselves “available
to receive and pay for services ordinarily provided by the defendant to all members of the public
in the manner in which they are ordinarily provided; and” (3) they “did not enjoy the privileges
and benefits of the contract[] . . . under factual circumstances which rationally support an inference
of unlawful discrimination.” Id. at 871 (quoting Callwood v. Dave & Buster’s, Inc., 98 F.Supp.2d
694, 705 (D.Md. 2000)). It is undisputed that Gray meets the first two prongs of the three-part
prima facie test. The pertinent question is whether Gray “did not enjoy the privileges and benefits”
of the warranty contract, under circumstances that rationally support an inference of unlawful
discrimination. A plaintiff can fulfill this element either by establishing (a) that he was deprived
of services while similarly situated persons outside the protected class were not deprived of those
services, or (b) that he received services in a “markedly hostile manner” that “a reasonable person
would find objectively discriminatory.” Id. at 872.
To prevail on a similarly situated person theory, a plaintiff must identify a comparator
person “of a different race, who was similarly situated to him, but who was treated better” by a
defendant. Smith v. City of Toledo, 13 F.4th 508, 515 (6th Cir. 2021). Alternatively, a “markedly
hostile” treatment theory “account[s] for situations in the commercial establishment context in
which a plaintiff cannot identify other similarly situated persons,” and considers factors including
whether service is so contrary to the establishment’s financial interests, so far outside of widely
acceptable business norms, and so arbitrary on its face that it supports a rational inference of
discrimination. Christian, 252 F.3d at 871.
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Gray argues that he can establish discriminatory intent under either the “similarly situated”
or the “markedly hostile treatment” standards. But both arguments raise contested claims that are
better resolved in the “pretext” stage of the McDonnell Douglas test. For the purposes of this
analysis only, therefore, we presume Gray’s prima facie case based on circumstantial evidence.
Thus, the burden shifts to the defendant to produce a legitimate, nondiscriminatory reason
for their actions. Christian, 252 F.3d at 879. Defendants assert that Gray was denied a
fourth battery exchange based on AutoZone’s warranty policy. This satisfies their burden.
The presumption of discrimination therefore disappears, and the burden shifts back to Gray to
prove by a preponderance of the evidence that the Defendants’ stated reasons are a pretext for
racial discrimination. Christian, 252 F.3d at 879. He may establish pretext by showing that
Defendants’ stated reasons have no basis in fact, are not the actual reasons, or are insufficient to
explain their actions. Id.
Gray argues that Defendants’ stated reason for denying the exchange has no basis in fact.1
He contends that: Defendants’ explanation conflicts with the warranty policy, which does not limit
the number of exchanges during the warranty period; customers “including white customers”
frequently required multiple warranty exchanges in short time periods; there were “many
occasions” when customers requested exchanges; and, store employees generally made exchanges
even when batteries tested as functional. Gray also argues that a reasonable jury could infer an
unlawful motive from the “white power oppressor” comment and Gray’s alleged statements about
drugs and aftermarket sound systems.
1
Gray also argues on appeal that Defendants’ stated reason is insufficient to explain Defendants’ actions. But Gray
did not present that argument before the district court. He therefore cannot raise it now. See Bormuth v. Cnty. of
Jackson, 870 F.3d 494, 501 (6th Cir. 2017) (en banc).
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The record includes general testimony that customers could receive more than one
exchange under the warranty, and that there was a gray area in which customers could insist on
receiving a new battery even though the battery was functional. But no record evidence shows
that any employee granted a customer of any race a fourth battery exchange within a three month
period, particularly when the current battery tested functional and could hold a charge. And
regardless of any informal policy generally allowing exchanges, the written policy guarantees
replacement of only non-functional batteries, and its plain language excludes damage caused by
misuse or abuse. Here, Isles reasonably concluded from the repeated exchanges in Gray’s warranty
history that either the battery was not the issue and something else was wrong with Gray’s car, or
that the battery was repeatedly failing because of misuse. Further, Isles’s decision to deny the
warranty exchange was in AutoZone’s financial interests: AutoZone loses money on a battery that
is returned under a warranty because exchanged batteries cannot be resold as new even if they are
not defective.
In sum, Defendants have pointed to evidence that the written policy excluded exchanges
of functional batteries or batteries damaged by misuse; that Isles had a reasonable basis for his
belief that there was something else wrong with Gray’s car or that the battery had been misused;
that the battery tested functional; and that it was in AutoZone’s financial interest not to allow a
fourth exchange of the battery. This evidence provides a factual basis for Isles’s denial of the
exchange.
Some of Isles’s comments, if true, suggest troubling stereotypes about African Americans.
But even viewing the record in the light most favorable to Gray, a reasonable jury could not find
that Defendants’ proffered reason for the warranty denial was not based in fact. At most, a
reasonable jury could conclude only that Isles would have refused to provide Gray a fourth battery
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regardless of any such stereotypes. This is insufficient to establish that race discrimination was
the “but-for” cause of Isles’s denial of the warranty exchange. The district court properly granted
Defendants summary judgment with respect to Gray’s racial discrimination claims under § 1981
and the ELCRA.
B. Intentional Infliction of Emotional Distress Claim
To establish a claim of intentional infliction of emotional distress under Michigan law, a
plaintiff must prove: (1) extreme and outrageous conduct; (2) intent or recklessness; (3) causation;
and (4) severe emotional distress. Roberts v. Auto-Owners Ins. Co., 374 N.W.2d 905, 908 (Mich.
1985). Conduct is extreme and outrageous where it is “so outrageous in character, and so extreme
in degree, as to go beyond all possible bounds of decency, and to be regarded as atrocious and
utterly intolerable in a civilized community.” Graham v. Ford, 604 N.W.2d 713, 716 (Mich. Ct.
App. 1999). “[L]iability clearly does not extend to mere insults, indignities, threats, annoyances,
petty oppressions, or other trivialities.” Roberts, 374 N.W.2d at 909 (quoting Restatement
(Second) of Torts § 46 (1965)). Gray has established that Isles’s comment was unprofessional and
inappropriate. Based on the analysis of Isles’s comments above, however, this evidence falls short
of “extreme and outrageous” conduct that is utterly intolerable in society.
Even if Gray had established extreme and outrageous conduct, moreover, the law only
intervenes when the distress inflicted is so severe that no reasonable person could be expected to
endure it. Id. at 911. Being upset or angry is insufficient—more than usual outrage is required
when a claim is based on emotional injury. Gray testified that he felt embarrassed and degraded,
and that he purchased various books to “get [his] mind off of” the incident. But Gray has not
sought psychiatric treatment or counseling and admits that he did not know what “white power
oppressor” meant at the time of the comment. The impact that Gray alleges is markedly less acute
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than distress that “no reasonable person could be expected to endure.” Gray has failed to establish
that he is experiencing “severe emotional distress” sufficient to make out a claim for intentional
infliction of emotional distress under Michigan law. The district court did not err in granting
Defendants’ motion for summary judgment as to Gray’s intentional infliction of emotional distress
claim.
IV. CONCLUSION
Even presuming that Gray sets forth a prima facie case of discrimination, he has failed to
establish that Defendants’ proffered reason for the warranty denial was pretext for race
discrimination. Gray has also failed to establish extreme and outrageous conduct and severe
emotional distress that could support a claim for intentional infliction of emotional distress. We
therefore AFFIRM the district court’s decision granting summary judgment.
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