FTC v. Bay Area Business , 423 F.3d 627 ( 2005 )


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  •                              In the
    United States Court of Appeals
    For the Seventh Circuit
    ____________
    No. 04-2173
    FEDERAL TRADE COMMISSION,
    Plaintiff-Appellee,
    v.
    BAY AREA BUSINESS COUNCIL, INC., a Florida
    Corporation, BAY AREA BUSINESS COUNCIL CUSTOMER
    SERVICE CORP., a Florida Corporation, AMERICAN
    LEISURE CARD CORP., a Florida Corporation, et al.,
    Defendants-Appellants.
    ____________
    Appeal from the United States District Court
    for the Northern District of Illinois, Eastern Division.
    No. 02-C-5762—John W. Darrah, Judge.
    ____________
    ARGUED MAY 6, 2005—DECIDED AUGUST 25, 2005
    ____________
    Before KANNE, ROVNER, and WOOD, Circuit Judges.
    ROVNER, Circuit Judge. In 2002 the Federal Trade Com-
    mission (“FTC”) initiated an action for injunctive and other
    equitable relief against several Florida corporations and
    their officers and directors. See 
    15 U.S.C. §§ 53
    (a)-(b)
    (giving FTC power to bring suit in district court and seek
    preliminary injunction), 57b (authorizing FTC to bring suit
    and seek equitable relief); 
    15 U.S.C. § 6101-08
     (Tele-
    marketing and Consumer Fraud and Abuse Prevention
    Act). The FTC alleged that the following interrelated
    corporations, run by Peter Porcelli, Bonnie Harris, and
    2                                                  No. 04-2173
    Christopher Tomasulo, engaged in deceptive trade practices
    in violation of section 5(a) of the Federal Trade Commission
    Act (“FTC Act”), 
    15 U.S.C. § 45
    (a), and the Telemarketing
    Sales Rule (“TSR”), 
    16 C.F.R. § 310.1-10.9
    : Bay Area
    Business Council, Inc. (“BABC”); Bay Area Business
    Council Customer Service Corp. (“BABC Customer Ser-
    vice”); American Leisure Card Corp. (“American Leisure”);
    Bay Memberships, Inc.; Bay Vacations, Inc.; and Sr.
    Marketing Consultants, Inc. In particular, the FTC alleged
    that the defendants misled consumers into believing that
    they would receive a credit card in exchange for a hefty
    “one-time” fee. The district court granted the FTC’s motion
    for summary judgment against all of the corporate defen-
    dants and Porcelli and Harris. The defendants appeal, and
    we affirm.
    I.
    The FTC based its action on an alleged telemarketing
    scheme run primarily out of Largo, Florida. Managing
    BABC and later American Leisure, Porcelli contracted with
    a telemarketing company in Utah1 to call consumers
    throughout the United States who had recently applied
    for and been denied consumer credit. Referring to those
    credit applications, telemarketers opened by saying, “Our
    records indicate that within the past 12 months, you filed
    an application for a credit card and you are now eligible
    to receive your MasterCard.” After answering a few short
    “verification” questions, consumers were told that they were
    “guaranteed to receive a MasterCard that does not require
    1
    Although not a named defendant in this case, the Utah
    telemarketing company, Assail, Inc., was the subject of an FTC
    action filed in the Western District of Texas. See FTC v. Assail,
    Inc., 
    410 F.3d 256
    , 259 n.1 (5th Cir. 2005) (describing tele-
    marketing “scheme” selling worthless “MasterCards”).
    No. 04-2173                                               3
    a security deposit with an initial pay as you go limit of
    $2000.”
    In addition to the “MasterCard,” consumers were prom-
    ised a “fabulous” Florida vacation and a free 30-day trial
    “BABC membership.” These offers, however, did not figure
    prominently in the script, which focused on the
    “MasterCard.” The card was offered as a way to boost
    flagging credit ratings, as demonstrated by the following
    scripted promise: “[N]othing [customer name] looks better
    on your Equifax credit report than a MasterCard.”
    This supposed opportunity, however, came at a cost.
    Telemarketers explained that “like most cards there is
    a one time processing [fee] of $174.95 plus shipping and
    handling, which covers the cost of processing the Master-
    Card order and getting the vacation package delivered to
    you on a priority basis.” In order to pay the fee, consumers
    were required to provide personal account information.
    After obtaining an account number and securing agreement
    from the consumer, telemarketers played an automated
    “disclosure” concluding with, “you agree to everything we
    spoke about over the phone today, Correct?” Within days of
    the call, BABC and American Leisure debited customer
    accounts for anywhere from $199 (including “shipping and
    handling”) to $499.
    Some time later, customers received the “MasterCard”
    and accompanying package from BABC or American
    Leisure. Instead of a credit card, the package contained an
    “acceptance form” for a “ChexCard™ MasterCard®.” The
    card stated “Bay Area Business Council” prominently across
    the top and contained a copy of the MasterCard logo in the
    lower right-hand corner. The back contained a meaningless
    painted-on black stripe in place of the customary magnetic
    strip on credit and debit cards. The explanatory material
    revealed that the card was a “stored value card” that the
    customer could receive only after mailing in a $15 activa-
    4                                               No. 04-2173
    tion fee. After the actual card arrived (four to six weeks
    later), it could only be used if a customer pre-loaded his or
    her own funds onto it.
    In addition to the inoperable “ChexCard,” customers
    received information on redeeming their free vacation (a
    time share presentation) and on their BABC “membership.”
    The “membership” supposedly entitled consumers to take
    advantage of numerous “free” goods and services, such as
    gasoline, nationwide long distance, internet access, voice
    mail, and film developing. Although this was not mentioned
    in the materials, the privilege of BABC membership cost
    the consumer $10 a month. The only notice of the fee was
    contained in the automated “disclosure” played in the initial
    sales call, where it was revealed that the $10 would be
    taken directly from the consumer’s account each month.
    Not surprisingly, BABC received a host of complaints
    from customers who thought they had been going to receive
    a credit card. Incorporated separately but doing business
    under the name Bay Area Business Council, BABC Cus-
    tomer Service handled customer’s complaints and requests
    for refunds. Special Technologies, Inc. essentially succeeded
    BABC Customer Service in July 2002. Both operated from
    a suite in Largo next to the offices of Porcelli and Harris.
    That suite received all calls placed to the toll free numbers
    for BABC, American Leisure, Sr. Marketing Consultants,
    and Bay Memberships, Inc. In addition to calls from
    disgruntled consumers, corporate records reveal that
    between November 2001 and July 2002, BABC received
    over 900 written consumer complaints forwarded from the
    Better Business Bureau, state attorney generals’ offices,
    and private lawyers.
    The remaining corporate defendants also worked in
    conjunction with BABC. Like BABC Customer Service, Sr.
    Marketing Consultants, Inc. did business under BABC’s
    name. Sr. Marketing Consultants, however, had only
    No. 04-2173                                                  5
    four employees, three of whom were related to Porcelli.
    They operated from Porcelli’s mother-in-law’s home in
    Dunedin, Florida. Sr. Marketing Consultants charged
    BABC and American Leisure for the “ChexCards,” and
    then, through a series of transactions, gave the proceeds
    to Harris, who handled most of BABC’s finances. At the end
    of July 2002, Porcelli created Bay Memberships, Inc. as a
    way to ensure that banks, which had begun refusing to
    process payments to BABC and American Leisure, would
    continue to charge customers. In the three weeks that Bay
    Memberships, Inc. operated, it processed approximately
    $200,000 in debits from customer accounts. Although it is
    not entirely clear from the record, Bay Vacations, Inc. was
    apparently another shell corporation doing business for
    BABC.
    In August 2002, the FTC filed its action alleging that
    BABC, Inc., BABC Customer Service, American Leisure,
    Porcelli, Tomasulo, and Harris violated Section 5(a) of the
    FTC Act, 
    15 U.S.C. § 45
    (a), and multiple provisions of the
    TSR by engaging in deceptive trade practices. The FTC
    later amended its complaint to name Bay Memberships,
    Inc., Bay Vacations, Inc., and Sr. Marketing Consultants,
    Inc. as defendants (collectively the “corporate defendants”).
    The FTC also secured an ex parte temporary restraining
    order with an accompanying freeze on the defendants’
    assets. On August 15, 2002, a temporary receiver, accompa-
    nied by FTC employees, entered the corporate defendants’
    premises in Largo, Florida to seize business records and
    shut down operations pursuant to the restraining order.
    After conducting extensive discovery, the FTC moved for
    summary judgment against the corporate defendants,
    Porcelli, and Harris.2 With its motion the FTC filed the
    2
    The district court later approved a stipulated settlement
    (continued...)
    6                                               No. 04-2173
    required Northern District of Illinois Local Rule 56.1(a)(3)
    statement of undisputed material facts. In response to the
    FTC’s motion, the defendants filed a document averring
    that an attached affidavit sworn by Porcelli contested “the
    vast majority of all facts listed as undisputed by the FTC.”
    The defendants also submitted affidavits from three former
    BABC employees and one former BABC Customer Service
    employee. The affidavits made the following three asser-
    tions: (1) that most BABC consumers who called asked
    about their vacation package, not about a credit card, (2)
    that BABC had a consumer refund policy, and (3) that
    Porcelli was in Canada from May 2002 until shortly after
    BABC was shut down by the FTC in August. The district
    court concluded that the defendants’ response failed to
    comply with Local Rule 56.1. It thus accepted as true all the
    facts in the FTC’s Rule 56.1 statement.
    On that record, the court granted the FTC’s motion for
    summary judgment. The court concluded that the undis-
    puted facts established that the defendants had violated
    section 5 of the FTC Act by misleading reasonable consum-
    ers into believing they would receive a credit card. See 
    15 U.S.C. § 45
    (a) (forbidding deceptive practices affecting
    commerce). This deception, the court concluded, also
    violated 
    16 C.F.R. § 310.3
    (a)(2)(iii) (prohibiting misrepre-
    sentations about any material aspect of a sales offer) and
    § 310.3(a)(4) (forbidding misleading statements to induce
    payment for goods). And the court determined that the
    defendants violated 
    16 C.F.R. § 310.3
    (a)(1)(i) by failing to
    tell consumers about the extra $15 fee required to obtain
    the “ChexCard,” 
    id.
     (requiring clear and conspicuous
    2
    (...continued)
    agreement between the FTC and the sole remaining defendant,
    Christopher Tomasulo. The agreement contemplates Tomasulo’s
    adherence to a permanent injunction that mirrors the one
    ultimately entered against the other defendants.
    No. 04-2173                                                   7
    disclosure of all costs associated with goods offered for sale).
    Finally, the district court concluded that Porcelli and Harris
    were individually liable for the corporate defendants’
    deceptive practices because both had authority to control
    the corporate defendants and knew about their deceptive
    practices. The court then entered an order permanently
    enjoining the defendants from telemarketing, promoting or
    selling credit-related products, making misleading state-
    ments to consumers, failing to comply with the TSR, or
    disclosing any information about customers except to the
    FTC. The court also held the corporate defendants, Harris,
    and Porcelli jointly and severally liable for $12.5 million in
    consumer redress. See 15 U.S.C. § 57b(b) (giving court
    jurisdiction to authorize consumer redress for a corpora-
    tion’s deceptive trade practices).
    II.
    The defendants’ primary argument on appeal concerns
    the district court’s enforcement of Northern District of
    Illinois Local Rule 56.1. That rule requires parties mov-
    ing for summary judgment to submit with their motion
    “a statement of material facts as to which the moving party
    contends there is no genuine issue and that entitle the
    moving party to a judgment as a matter of law.” N.D. Ill. R.
    56.1(a)(3). The statement must be organized by numbered
    paragraphs and refer to the “affidavits, parts of the record,
    and other supporting materials” that substantiate the listed
    facts. The party opposing summary judgment must then
    submit a response to each numbered paragraph, “including,
    in the case of any disagreement, specific references to the
    affidavits, parts of the record, and other supporting materi-
    als relied upon.” Id. 56.1(b)(3)(A). The reply must also
    contain numbered paragraphs with “any additional facts
    that require the denial of summary judgment,” supported
    by citations to the record. Id. 56.1(b)(3)(B). Finally, the rule
    8                                                No. 04-2173
    provides that “[a]ll material facts set forth in the statement
    required of the moving party will be deemed to be admitted
    unless controverted by the statement of the opposing party.”
    Concluding that the defendants’ affidavits did not comply
    with the strictures of the rule, the district court disregarded
    them. The defendants, however, maintain that the district
    court should have considered Porcelli’s thirty-three page
    affidavit, which they believe complied with Rule 56.1. They
    characterize the statements in Porcelli’s affidavit as
    “admissible evidence” and insist that he responded to the
    undisputed facts listed by the FTC. We review the district
    court’s enforcement of the local rules for an abuse of
    discretion. E.g., Ammons v. Aramark Uniform Servs., Inc.,
    
    368 F.3d 809
    , 817 (7th Cir. 2004). Because of the important
    function local rules like Rule 56.1 serve in organizing the
    evidence and identifying disputed facts, we have consis-
    tently upheld the district court’s discretion to require strict
    compliance with those rules. See Koszola v. Bd. of Educ.,
    
    385 F.3d 1104
    , 1109 (7th Cir. 2004); Ammons, 
    368 F.3d at 817
    ; Bordelon v. Chi. School Reform Bd. of Trustees, 
    233 F.3d 524
    , 527 (7th Cir. 2000); Waldridge v. Am. Hoechst
    Corp., 
    24 F.3d 918
    , 922 (7th Cir. 1994) (collecting cases).
    We are hard-pressed to see how Porcelli’s affidavit
    could constitute compliance with Rule 56.1. The defendants
    insist that Porcelli’s affidavit “specifically addressed in
    corresponding paragraph numbers” the facts in the FTC’s
    Rule 56.1 statement. This is untrue. By way of example, the
    eighth paragraph in the FTC’s Rule 56.1 statement asserts
    that American Leisure did business as “First American
    Leisure Card” or “1st American Leisure Card.” In the
    “corresponding” paragraph of his affidavit, Porcelli claims
    to “deny, to [his] knowledge” that sales representatives led
    consumers to believe that they would receive credit cards
    for an advance fee. And paragraph twelve of the FTC’s Rule
    56.1 statement says that BABC and American Leisure
    entered into contracts with a company in St. George, Utah
    No. 04-2173                                                  9
    to telemarket for them. Paragraph twelve of Porcelli’s
    affidavit, however, makes the unrelated claim that “BABC
    and [American Leisure] telemarketing scripts . . . included
    language regarding a vacation package.” As demonstrated
    by the preceding examples, Porcelli’s affidavit in no way
    constitutes “a concise response . . . to each numbered
    paragraph” in the FTC’s statement. Indeed, many portions
    bear no relationship at all to the facts set forth by the FTC.
    Moreover, with the exception of a sole reference to the
    defendants’ answer to the FTC’s amended complaint,
    Porcelli’s affidavit fails to cite a single piece of record
    evidence to support its assertions. See Bradley v. Work, 
    154 F.3d 704
    , 708 (7th Cir. 1998) (“act of specifically correlating
    evidence in the record to factual propositions” is “key” to
    system prescribed by local rules such as 56.1). In short,
    Porcelli’s affidavit utterly fails to conform with the require-
    ments of Rule 56.1, and the district court had no obligation
    to construe it as compliant. We have noted before that rules
    like 56.1 “provide[ ] the only acceptable means of disputing
    the other party’s facts and of presenting additional facts to
    the district court.” Midwest Imports, Ltd. v. Coval, 
    71 F.3d 1311
    , 1317 (7th Cir. 1995). Instead of employing those
    means, the defendants chose to submit Porcelli’s affidavit
    and the affidavits of four of his former employees. Having
    reviewed the affidavits, we concur in the district court’s
    judgment that they consist of “unsupported and irrelevant”
    conclusions. The court was thus well within its discretion to
    reject the defendants’ submissions. See Ammons, 
    368 F.3d at 817-18
     (no abuse of discretion for court to strike re-
    sponses that “simply denied an allegation and provided no
    citation whatsoever”); Bordelon, 
    233 F.3d at 528-29
     (uphold-
    ing district court’s decision to strike statement “full of
    argument, evasion, and improper denials”).
    We also reject the defendants’ related argument that
    the district court “overlooked” evidence giving rise to dis-
    puted issues of material fact. To uncover this evidence, the
    10                                              No. 04-2173
    defendants suggest the district court should have harked
    back to affidavits submitted with their answer to the FTC’s
    amended complaint and their motion in opposition to the
    preliminary injunction. But local rules such as 56.1 exist
    precisely because the district court is not “obliged . . . to
    scour the record looking for factual disputes.” Waldridge, 
    24 F.3d at 922
    . Moreover, the affidavits are unhelpful because
    many of the statements in them were subsequently discred-
    ited by deposition testimony and other evidence uncovered
    in discovery. See, e.g., Ineichen v. Ameritech, 
    410 F.3d 956
    ,
    963 (7th Cir. 2005) (reiterating rule that a party may not
    create an issue of fact with an affidavit containing conclu-
    sions that contradict depositions or other sworn testimony);
    Balderston v. Fairbanks Morse Engine Div. of Coltec Indus.,
    
    328 F.3d 309
    , 318-19 (7th Cir. 2003) (same).
    III.
    Accordingly, in our de novo review of the court’s grant of
    summary judgment, we consider only those facts in the
    FTC’s Rule 56.1 statement, which is amply supported by
    citations to the relevant record evidence. Although we
    accept as true the facts in the FTC’s Rule 56.1 statement,
    we still view them in the light most favorable to the
    defendants in determining whether there exist disputed
    issues of material fact. See Fed. R. Civ. P. 56(c); Anderson
    v. Liberty Lobby Inc., 
    477 U.S. 242
    , 255 (1986); Laborers’
    Pension Fund v. RES Env’t Servs., Inc., 
    377 F.3d 735
    , 737
    (7th Cir. 2004). Although the defendants aver generally
    that there are disputed issues of fact that make summary
    judgment improper, nothing they point to undercuts the
    FTC’s undisputed evidence that they engaged in unfair
    trade practices, see 
    15 U.S.C. § 45
    (a), and violated multiple
    provisions of the TSR, see 
    16 C.F.R. § 310.1-10.9
    .
    Section 5 of the FTC Act prohibits “unfair or deceptive
    acts or practices in or affecting commerce.” 15 U.S.C.
    No. 04-2173                                                 11
    § 45(a)(1). The FTC is empowered to initiate federal court
    actions to enforce violations of section 5 and seek appropri-
    ate equitable relief. Id. §§ 53(a)-(b), 57b. The FTC may
    establish corporate liability under section 5 with evidence
    that a corporation made material representations likely to
    mislead a reasonable consumer. See FTC v. Tashman, 
    318 F.3d 1273
    , 1277 (11th Cir. 2003); FTC v. World Travel
    Vacation Brokers, Inc., 
    861 F.2d 1020
    , 1029 (7th Cir. 1988).
    The FTC is not, however, required to prove intent to
    deceive. FTC v. Freecom Communications, Inc., 
    401 F.3d 1192
    , 1202 (10th Cir. 2005); FTC v. Amy Travel Serv., Inc.,
    
    875 F.2d 564
    , 573 (7th Cir. 1989); World Travel, 
    861 F.2d at 1029
    . Additionally, the omission of a material fact, without
    an affirmative misrepresentation, may give rise to an FTC
    Act violation. Amy Travel, 
    875 F.2d at 573
    ; World Travel,
    
    861 F.2d at 1029
    . The corporate defendants do not dispute
    the district court’s conclusion that they operated as a
    “common enterprise” such that they are jointly and sever-
    ally liable for the injuries caused by their violations of the
    FTC Act and the TSR. We thus consider them collectively
    when analyzing corporate liability.
    Throughout their brief, the defendants maintain that they
    never sold a credit card. They characterize this issue as a
    material fact in dispute. The FTC, however, does not
    dispute that the defendants did not actually sell credit
    cards. Indeed, their failure to provide a “credit card” lies at
    the heart of this case. We take the defendants at their word
    that they never sold a credit card. Unfortunately, they
    misled consumers into believing that was exactly what they
    were doing. See Freecom Communications, 
    401 F.3d at 1202
    (in analyzing whether act or practice is deceptive, principal
    inquiry is the practice’s likely effect on mind of ordinary
    consumer).
    One look at the scripts used by telemarketers for BABC
    and American Leisure confirms that the corporate defen-
    dants misled reasonable consumers into believing they
    12                                               No. 04-2173
    would receive a credit card. The script opens by referring to
    the consumer’s recent application for “a credit card.” The
    potential customer is then told, “you are now eligible to
    receive your MasterCard.” It is hard to imagine what
    consumer would not construe this as an offer for a credit
    card. Indeed, the entire script is tailored to giving consum-
    ers that impression. From calling the card a “MasterCard”
    to promising that nothing would look better on an Equifax
    credit report, telemarketers gave consumers the impression
    that they were going to receive a credit card in the mail.
    Instead, they received a useless card with a MasterCard
    logo. From that, a consumer could mail additional funds to
    receive a functional “ChexCard,” which could only be used
    when the consumer pre-loaded it with her or her own funds.
    We think it safe to say that no reasonable consumer would
    pay close to $200 for the opportunity to order this
    “ChexCard.” Any doubt that consumers were misled is
    dispelled by the number of consumer complaints. BABC
    Customer Service records reveal that in the two-month
    window from June to August 2002, over 200 consumers
    called to complain that they thought they would be getting
    a credit card. Accordingly, the corporate defendants violated
    section 5 of the FTC Act. See FTC v. World Media Brokers,
    No. 04-2721, slip op. at 7 (7th Cir. July 27, 2005).
    The evidence also establishes multiple violations of the
    TSR, 
    16 C.F.R. § 310.1-10.9
    , the FTC’s Trade Regulation
    promulgated to implement the Telemarketing and Con-
    sumer Fraud and Abuse Prevention Act, 
    15 U.S.C. § 6101
    -
    6108. The FTC alleged that the defendants violated three
    provisions of the TSR, which we consider in turn.
    Section 310.3(a)(1)(i) requires telemarketers to clearly
    and conspicuously disclose “[t]he total costs to purchase,
    receive, or use . . . any goods and services” offered for sale.
    
    16 C.F.R. § 310.3
    (a)(1)(i). Although telemarketers assured
    consumers that the “MasterCard” had a “one time” fee of
    $174.95 plus shipping and handling, that was not the case.
    No. 04-2173                                                13
    After a consumer’s checking account was debited anywhere
    from $199 up to $399, he or she received the BABC “mem-
    bership” materials in the mail. Those materials contained
    the useless “ChexCard™ MasterCard®” with an accompa-
    nying form explaining that it was not a credit card. In order
    to use the “stored value card” consumers then had to mail
    an additional, previously undisclosed $15 in certified funds
    to “SMC Bank Card Offer” (presumably Sr. Marketing
    Consultants, the four-employee operation run from
    Porcelli’s mother-in-law’s home). By failing to provide
    advance warning of the additional $15 fee, the corporate
    defendants violated § 310.3(a)(1)(i).
    Likewise, the defendants violated § 310.3(a)(2)(iii), which
    prohibits telemarketers from misrepresenting any material
    aspect of the performance of the goods or services offered for
    sale. As our discussion regarding section 5 of the FTC Act
    makes clear, the corporate defendants misled consumers
    into believing that they would receive a credit card. We
    need not linger on the obvious point that the lack of any
    available credit on the “MasterCard” qualifies as a material
    aspect of its performance subject to disclosure. Cf. World
    Media, slip op. at 7-8 (defendants’ failure to disclose
    illegality of sales offer violated related provision of TSR
    requiring disclosure of all material restrictions on goods
    or services).
    Finally, the defendants violated § 310.3(a)(4) by leading
    consumers to believe that the substantial fee charged would
    be used to secure a credit card on their behalf. Subsection
    (a)(4) forbids telemarketers from making a false or mislead-
    ing statement to induce payment for goods or services. 
    16 C.F.R. § 310.3
    (a)(4); see also World Media, slip op. at 8. In
    addition to suggesting that consumers would receive a
    credit card, the telemarketers falsely assured consumers
    that the card would boost their credit ratings. Despite the
    promise that “nothing” looked better on an “Equifax credit
    report than a MasterCard,” use of the pay-as-you go
    14                                               No. 04-2173
    “Mastercard” was not reported to credit reporting bureaus
    like Equifax. No doubt this false promise induced consum-
    ers, targeted for their poor credit histories, into paying for
    the supposed “MasterCard.”
    That leaves Porcelli and Harris. Upon establishing corpo-
    rate liability, the FTC must demonstrate that the individ-
    ual defendants either participated directly in the deceptive
    acts or practices or had authority to control them. World
    Media, slip op. at 8; Amy Travel, 
    875 F.2d at 573
    ; see also
    Freecom Communications, 
    401 F.3d at 1204
    ; FTC v. Publ’g
    Clearing House, Inc., 
    104 F.3d 1168
    , 1170 (9th Cir. 1997).
    Additionally, the FTC is obligated to show that the individ-
    ual defendants either knew or should have known about the
    deceptive practices. World Media, slip op. at 8; Amy Travel,
    
    875 F.2d at 573-74
    . It is not, however, required to prove
    subjective intent to defraud. Amy Travel, 
    875 F.2d at
    573-
    74. Instead, the FTC may fulfill the knowledge requirement
    with evidence that the individuals had “actual knowledge of
    material misrepresentations, reckless indifference to the
    truth or falsity of such misrepresentations, or an awareness
    of a high probability of fraud along with an intentional
    avoidance of the truth.” 
    Id. at 574
     (citation and internal
    quotations omitted).
    We begin with Porcelli. On appeal Porcelli never directly
    takes issue with the district court’s conclusion that he
    should be held individually liable for the corporate mis-
    representations. Instead, he makes a passing reference to
    a former BABC’s employee’s affidavit to the effect that
    Porcelli was in Canada from May 2002 until after BABC
    was closed in August 2002. Even if we were to consider the
    affidavit, it does not create a genuine issue over whether
    Porcelli had the requisite authority and knowledge to be
    individually liable. Porcelli is the owner and chief executive
    officer of every corporate defendant except Bay Vacations,
    Inc. Acting in that role he made countless decisions that
    demonstrate his authority to control the corporate defen-
    No. 04-2173                                                15
    dants. See World Media, slip op. at 9 (service as director,
    president, and secretary of multiple corporations demon-
    strated defendant’s authority to control); Amy Travel, 
    875 F.2d at 573
     (authority to control may be demonstrated by
    active participation in the corporate affairs, including
    assuming duties as a corporate officer). For example, he
    controlled decisions such as who would perform
    telemarketing for BABC and American Leisure Corp. He
    also created Bay Memberships, Inc. to secure continued
    payments from banks becoming suspicious of BABC. As the
    mastermind behind the entire scheme, there is no question
    that Porcelli had authority to control the defendant corpora-
    tions. See Amy Travel, 
    875 F.2d at 574-75
    .
    Nor does Porcelli’s stay in Canada diminish the evidence
    that he knew about the corporations’ deceptive practices. He
    testified in his deposition that while in Canada he received
    regular e-mails that kept him apprised of the corporate
    affairs. Indeed, it was from Canada that Porcelli wrote the
    following e-mail revealing his plan to keep forming new
    corporate entities to staunch the flow of consumer com-
    plaints: “[W]hen it is at the inquiry stage, where we have a
    few unhappy people, but no epidemic[,] we switch to the
    new company[.] . . . [T]he turndown of complaints will make
    [American Leisure Corp.] disappear from the radar screen
    to pursue.” Then when the newly formed company “start[s]
    to build up the sales and coml\plaints [sic] . . . we keep the
    complaints down and set up a successor even quicker in
    another state, so that the temperature never gets high.” Not
    surprisingly, Porcelli makes no attempt to explain the e-
    mail, which goes far toward establishing his knowledge of
    the corporations’ deceptive practices. See 
    id. at 574-75
    (knowledge shown in part by “high volume of consumer
    complaints”). In addition to knowing about the number of
    consumer complaints, Porcelli received a letter from the
    state of Montana instructing him to cease telemarketing
    there because the scripts misled consumers into believing
    16                                                No. 04-2173
    they would receive a credit card. This letter, as well as a
    suit by the state of North Carolina (resulting in a ban on
    sales to North Carolina), more than adequately alerted him
    to the corporations’ deceptive trade practices. See World
    Media, slip op. at 9-10.
    Harris, for her part, claims that there is a genuine issue
    of material fact over whether she was “a salaried employee
    or an officer with authority to control.” To support her
    claim, she points to her affidavit in the district court stating
    that she is not an “owner or stockholder” in any of the
    corporations and makes a salary of $1250 a week.
    In addition to being evidence that the district court properly
    disregarded, her assertion is irrelevant. Harris cites no
    authority, nor are we aware of any, to the effect that
    receiving a weekly salary is somehow inconsistent with
    having corporate control or knowledge of corporate affairs.
    The record establishes that Harris handled the corporate
    finances for American Leisure, and also transferred funds
    to pay expenses for BABC, BABC Customer Service, and
    Special Technologies. She also had signing authority on the
    corporate accounts for BABC, BABC Customer Service,
    American Leisure, Sr. Marketing Consultants, Inc., and
    Bay Memberships, Inc. and was authorized to use Porcelli’s
    signature stamp. Thus, Harris had ample authority to
    control the corporate defendants. See Publ’g Clearing
    House, 
    104 F.3d at 1170
    .
    And like Porcelli, she was aware of the near-constant
    stream of complaints from customers who thought they
    would receive a credit card in exchange for their payment.
    She also knew that banks were refusing to debit customer
    accounts for payments to BABC and American Leisure.
    In October 2001, she sent the telemarketing company an e-
    mail saying, “We have been deluged with check returns
    from our bank this week.” To claim ignorance in the face of
    the consumer complaints and returned checks amounts to,
    at the least, reckless indifference to the corporations’
    No. 04-2173                                             17
    deceptive practices. See Amy Travel, 
    875 F.2d at 574-75
    .
    Finally, nowhere do Porcelli and Harris suggest that the
    corporations’ deceptive practices did not harm consumers.
    The FTC submitted declarations from multiple consumers
    who purchased the defendants’ package, only to learn later
    that it did not contain a credit card. These consumers
    also attempted unsuccessfully to receive a refund for the
    money debited from their accounts. Thus, the FTC has
    established consumer injury, the final requirement for
    individual liability under the FTC Act. See Freecom Com-
    munications, 
    401 F.3d at 1205-06
    ; Amy Travel, 
    875 F.2d at 573
    .
    IV.
    For the foregoing reasons, we AFFIRM the district court’s
    grant of summary judgment in favor of the FTC.
    18                                        No. 04-2173
    A true Copy:
    Teste:
    ________________________________
    Clerk of the United States Court of
    Appeals for the Seventh Circuit
    USCA-02-C-0072—8-25-05