In re J.T. , 129 N.E.3d 946 ( 2019 )


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  • [Cite as In re J.T., 
    2019-Ohio-465
    .]
    IN THE COURT OF APPEALS OF OHIO
    FOURTH APPELLATE DISTRICT
    JACKSON COUNTY
    IN THE MATTER OF:                            :   Case No. 18CA9
    :
    J.T.                                         :   DECISION AND JUDGMENT
    :   ENTRY
    ALLEGED UNRULY CHILD                         :
    :   Released: 02/05/19
    APPEARANCES:
    Dana E. Gilliland, Wellston, Ohio, for Appellant.
    Timothy E. Forshey, Jackson, Ohio, for Appellee.
    McFarland, J.
    {¶1} Appellant, the child’s biological mother, appeals the trial court’s
    judgment that granted Appellee, Jackson County Department of Job and
    Family Services, permanent custody of her teenage son. Appellant raises
    two assignments of error. She first contends that the trial court deprived her
    of her parental rights without due process of law. Appellant asserts that the
    trial court did not provide her with adequate notice and a meaningful
    opportunity to be heard before the court granted Appellee permanent
    custody of her child. We agree. The trial court did not comply with the
    procedural protections developed to ensure that a parent facing termination
    of parental rights receives adequate notice of the permanent custody hearing.
    Jackson App. No. 18CA9                                                           2
    Accordingly, we sustain appellant’s first assignment of error and reverse the
    trial court’s judgment. Appellant’s second assignment of error is moot.
    I. FACTS
    {¶2} On September 15, 2017, the child’s stepmother filed a complaint
    that alleged the child is unruly. The complaint averred that the child
    currently lives with his father and stepmother. The complaint made no
    mention of Appellant, the child’s biological mother. The court later found
    “that the Summons and Notice heretofore issued have been duly served upon
    the parents of said child.”
    {¶3} At a pretrial hearing, the court explained that it learned that the
    father and stepmother had surrendered the child and stated that they could no
    longer manage the child. The court stated that it would “be changing the
    nature of the case” and entered a finding that the child is dependent. Thus,
    although the case began as an unruly child complaint, the trial court
    subsequently adjudicated the child dependent and placed the child in
    Appellee’s temporary custody.
    {¶4} About eight months later, Appellee filed a motion to modify the
    disposition to permanent custody. Appellee alleged that the child should not
    be placed with either parent. Appellee asserted that the child’s father and
    stepmother told Appellee that they no longer want the child in their home.
    Jackson App. No. 18CA9                                                         3
    Appellee claimed that the child’s biological mother, Appellant, “has been in
    contact with [the] agency once.”
    {¶5} Appellee’s motion for permanent custody included a certificate
    of service stating that Appellee served the motion upon the child’s guardian
    ad litem and upon “Josh Price, attorney for mother.” The record shows,
    however, that the court appointed “Joshua Price” as counsel for the child.
    {¶6} Appellee filed a request for service along with its permanent
    custody motion and asked the clerk to serve Appellant “with a copy of the
    motion requesting modification of temporary commitment to permanent
    commitment by personal service, at 688 Ridge Gap Road, Rockwood, TN
    37854.” The clerk’s office then sent a request for service to the Roane
    County Sheriff’s Department to personally serve Appellant with the
    “attached Summons, Motion Requesting Modification of Temporary
    Commitment to Permanent Commitment, * * * and Notice of Permanent
    Custody hearing set for September 28, 2018, at 9:00 a.m.”
    {¶7} The “Notice of Permanent Custody” states that the court issued
    the notice to the attorneys, guardian ad litem, Appellee, the father, and
    Appellant that reads: “You are hereby notified that the Court has set the
    above-captioned matter for permanent custody hearing on September 28,
    2018, at 9:00 A.M.” A deputy clerk signed the notice. The notice does not
    Jackson App. No. 18CA9                                                           4
    indicate how it was served upon the parties and does not contain any
    addresses for the parties.
    {¶8} The request to the Roane County Sheriff’s Department was
    returned with a handwritten note that reads: “Address provided is not in
    Roane County.” Another handwritten note indicates that the address is in
    Cumberland County.
    {¶9} On July 5, 2018, the clerk’s office issued a request for service to
    the Cumberland County Sheriff’s Department, and asked the Sheriff’s Office
    to make personal service upon Appellant at 688 Ridge Gap Road,
    Rockwood, TN 37854.”
    {¶10} On August 20, 2018, Appellee requested the clerk to serve
    Appellant by publication. Appellee submitted an affidavit for service by
    publication that reads:
    Tara Gilliland, * * * states that the present addresses of [the
    father and Appellant] are unknown to affiant and cannot with
    reasonable diligence be ascertained. Affiant further states that efforts
    made to learn the address of said parties include the following: the
    computer database searches available. Affiant further states that
    service of summons cannot be made * * *.
    {¶11} The clerk requested “The Telegram,” located in Jackson, Ohio,
    to publish a notice that reads as follows:
    [The father, the stepmother, and Appellant] will take notice that
    a Motion for Modification of Temporary Commitment to Permanent
    Commitment has been filed in Jackson County, Ohio Juvenile Court
    Jackson App. No. 18CA9                                                         5
    concerning the child * * * that said Motion will be set for hearing
    before the said Court in Jackson County, Ohio on the 28th day of
    September, 2018, at 9:00 a.m. at Juvenile Court, Jackson County
    Court House, 350 Portsmouth Street, Ste. 101, Jackson, Ohio 45640;
    and [the parties] are ordered to appear before said Court on said date
    and show cause why the Motion should not be granted.
    The notice also included the following statement:
    Any party is entitled to a lawyer in all proceedings in Juvenile
    Court. If a party cannot afford a lawyer and meets certain
    requirements, the Court will appoint one upon request. If you wish to
    have a lawyer, but believe you cannot afford one, call 740-286-6405
    at Juvenile Court at Jackson, Ohio between the hours of 8:00 a.m. and
    4:00 p.m. Monday through Friday.
    {¶12} The Telegram later certified that it published the notice on
    August 29, 2018.
    {¶13} On September 28, 2018, the court held a hearing to consider
    Appellee’s motion for permanent custody. At the start, Appellee’s counsel
    stated that he did not “believe the child’s mother, [Appellant], has really had
    any contact with [Appellee] other than once since the case has been going.”
    The court stated: “Well, we’ve had no contact with her from the court to ask
    for counsel or …other than… we haven’t had any contract from her, have
    we?” The court reporter responded, “No.” The court then proceeded with
    the hearing.
    {¶14} At the hearing, caseworker Tara Gilliland stated that she had
    one contact with Appellant. Gilliland explained that on May 29, 2018, she
    Jackson App. No. 18CA9                                                          6
    sent a letter to Appellant that requested Appellant to contact the caseworker
    about Appellant’s child. Gilliland stated that about one week later,
    Appellant contacted her. Gilliland indicated that when Appellant called,
    Gilliland had been preparing for a home visit and was not “able to verify any
    information at that time.” Gilliland stated that Appellant “asked what was
    happening with [the child]” and whether the father “was ok; if there was a
    reason why he didn’t have [the child], but that was about as far as the
    conversation had got.” Gilliland further explained that when she spoke with
    Appellant, Appellant did not indicate that she would like to have custody of
    the child.
    {¶15} Gilliland related that Appellant spoke with Gilliland’s
    supervisor, as well, but Appellant “refused to give us a call back number and
    said that she would call back.” Gilliland testified that she later sent
    Appellant another letter and asked Appellant to contact the agency.
    Gilliland stated that Appellant did not have any additional contact with
    Appellee.
    {¶16} On October 9, 2018, a return of personal service was filed that
    indicated that on September 25, 2018, the Cumberland County Sheriff had
    personally served Appellant.
    Jackson App. No. 18CA9                                                         7
    {¶17} On October 22, 2018, the trial court granted Appellee’s motion
    for permanent custody. The court found that Appellant “was served, but did
    not appear.” The court additionally determined that Appellant “only had
    contact with the caseworker once and has not appeared at any hearings.”
    The court further stated that “the mother has not attended any hearings, has
    only contacted children’s services once during the course of the case and
    appears to have had little, if any, contact with the child. The mother has
    shown NO interest in [the child] and has, therefore, effectively abandoned
    him * * *.” (Emphasis sic.).
    {¶18} The court determined that the child’s father and stepmother
    “decide[d] it is better to hike the Appalachian Trail than engage in case plan
    services.” The court noted that the father and stepmother informed Appellee
    that they did not want the child to return to their home. The court found that
    the child could not be placed with either parent and that it is in his best
    interest to place the child in Appellee’s permanent custody.
    {¶19} On October 23, 2018, Appellee requested the court to enter a
    reasonable efforts finding. Appellee asserted that the caseworker attempted
    to contact Appellant “by sending letters.” Appellee alleged that Appellant
    did call once, but she did not provide any contact information.
    Jackson App. No. 18CA9                                                        8
    {¶20} Two days later, the court made the reasonable efforts finding
    that Appellee requested and made its finding “effective as of September 27,
    2018.” The court found that the caseworker attempted to contact Appellant
    and that although Appellant called Appellee, the mother did not give
    Appellee any contact information.
    {¶21} On October 29, 2018, the court appointed counsel for the
    mother for purposes of appeal. This appeal followed.
    II. ASSIGNMENT OF ERROR
    {¶22} Appellant timely appealed and raises two assignments of error:
    First Assignment of Error:
    “The trial court lacked personal jurisdiction over the mother to
    proceed to trial violating the mother’s right to substantive and
    procedural due process.”
    Second Assignment of Error:
    “The trial court’s decision to terminate mother’s parental rights was
    an abuse of discretion and against the manifest weight of the evidence
    as a result of the due process violations against the mother.”
    III. ANALYSIS
    A.
    Procedural Issue
    {¶23} We first observe that the mother filed a Civ.R. 59 new trial
    motion. App.R. 4(B)(2)(b) states that a “timely and appropriate” new trial
    Jackson App. No. 18CA9                                                                                     9
    motion filed in a juvenile proceeding tolls the time for filing a notice of
    appeal until the trial court enters a judgment that disposes of the new trial
    motion. The rule further provides:
    If a party files a notice of appeal from an otherwise final
    judgment but before the trial court has resolved one or more of the
    filings listed in this division, then the court of appeals, upon
    suggestion of any of the parties, shall remand the matter to the trial
    court to resolve the post-judgment filings in question and shall stay
    appellate proceedings until the trial court has done so.
    {¶24} Here, none of the parties have suggested that we remand the
    matter to the trial court to resolve Appellant’s new trial motion and stay the
    appellate proceedings until the trial court has done so.1 We decline to do so
    sua sponte under the circumstances present in the case at bar.
    B.
    Due Process
    {¶25} In her first assignment of error, Appellant contends that the trial
    court’s permanent custody decision violates her rights to substantive and
    procedural due process. Appellant asserts that the trial court did not provide
    her with adequate notice and an opportunity to participate in the permanent
    custody proceedings. She thus asserts that the court’s permanent custody
    decision deprives her of her fundamental parental rights without due process
    1
    We observe that Appellant sought a stay of the trial court’s judgment, but she did not seek to stay the
    appellate proceedings in order to allow the trial court to rule on her motion for a new trial.
    Jackson App. No. 18CA9                                                        10
    of law. Appellant contends that the court’s permanent custody decision is
    therefore void.
    {¶26} Appellant recognizes that Appellee issued notice by
    publication, but she claims that the publication notice is defective.
    Appellant argues that Appellee first had to attempt service by certified or
    regular mail before resorting to service by publication. Appellant asserts
    that service by publication is a method of last resort.
    {¶27} Appellant additionally argues that the affidavit Appellee
    submitted to support its request for service by publication is defective. She
    points out that the affidavit avers that Appellee had been unable to locate
    Appellant’s address, but the record shows that Appellee previously
    requested personal service upon Appellant at a known address.
    {¶28} The Due Process Clause of the Fifth Amendment to the United
    States Constitution, as applicable to the states through the Fourteenth
    Amendment, provides: “No person shall * * * be deprived of life, liberty, or
    property, without due process of law.” “[P]arents’ interest in the care,
    custody, and control of their children ‘is perhaps the oldest of the
    fundamental liberty interests recognized by this Court.’ ” In re B.C., 
    141 Ohio St.3d 55
    , 2014–Ohio–4558, 
    21 N.E.3d 308
    , ¶ 19, quoting Troxel v.
    Granville, 
    530 U.S. 57
    , 65, 
    120 S.Ct. 2054
    , 
    147 L.Ed.2d 49
     (2000). Indeed,
    Jackson App. No. 18CA9                                                              11
    the right to raise one’s “child is an ‘essential’ and ‘basic’ civil right.” In re
    Murray, 
    52 Ohio St.3d 155
    , 157, 
    556 N.E.2d 1169
     (1990); accord In re
    Hayes, 
    79 Ohio St.3d 46
    , 48, 
    679 N.E.2d 680
     (1997); see Santosky v.
    Kramer, 
    455 U.S. 745
    , 753, 
    102 S.Ct. 1388
    , 
    71 L.Ed.2d 599
     (1982) (stating
    that “natural parents have a fundamental right to the care and custody of
    their children”). Thus, “parents who are ‘suitable’ have a ‘paramount’ right
    to the custody of their children.” B.C. at ¶ 19, quoting In re Perales, 
    52 Ohio St.2d 89
    , 97, 
    369 N.E.2d 1047
     (1977), citing Clark v. Bayer, 
    32 Ohio St. 299
    , 310 (1877); Murray, 52 Ohio at 157.
    {¶29} Additionally, the Ohio Supreme Court has described the
    permanent termination of parental rights as “ ‘the family law equivalent of
    the death penalty in a criminal case.’ ” Hayes, 79 Ohio St.3d at 48, quoting
    In re Smith, 
    77 Ohio App.3d 1
    , 16, 
    601 N.E.2d 45
     (6th Dist.1991).
    Consequently, courts must afford parents facing the permanent termination
    of their parental rights “ ‘every procedural and substantive protection the law
    allows.’ ” 
    Id.,
     quoting Smith at 16, 
    601 N.E.2d 45
    ; accord B.C. at ¶ 19.
    Thus, because parents possess a fundamental liberty interest in the care and
    custody of their children, the state may not deprive parents of their parental
    rights without due process of law. In re James, 
    113 Ohio St.3d 420
    , 2007–
    Ohio–2335, 
    866 N.E.2d 467
    , ¶ 16; e.g., In re A.G., 4th Dist. Athens No.
    Jackson App. No. 18CA9                                                       12
    14CA28, 
    2014-Ohio-5014
    , 
    2014 WL 5812193
    , ¶ 12; In re M.H., 4th Dist.
    Vinton No. 11CA683, 2011–Ohio–5140, ¶¶ 49–50. Moreover, a parent’s
    right to due process “does not evaporate simply because” that parent has
    “not been [a] model parent[] or [has] lost temporary custody of their child to
    the State.” Santosky, 
    455 U.S. at 753
    .
    {¶30} Although “due process” lacks precise definition, courts have
    long held that due process requires both notice and an opportunity to be
    heard. In re Thompkins, 
    115 Ohio St.3d 409
    , 2007–Ohio–5238, 
    875 N.E.2d 582
    , ¶ 12, citing Hagar v. Reclamation Dist. No. 108, 
    111 U.S. 701
    , 708, 
    4 S.Ct. 663
    , 
    28 L.Ed. 569
     (1884); Caldwell v. Carthage, 
    49 Ohio St. 334
    , 348,
    
    31 N.E. 602
     (1892). “An elementary and fundamental requirement of due
    process in any proceeding which is to be accorded finality is notice
    reasonably calculated, under all the circumstances, to apprise interested
    parties of the pendency of the action and afford them an opportunity to
    present their objections.” Mullane v. Cent. Hanover Bank & Trust Co., 
    339 U.S. 306
    , 314, 
    70 S.Ct. 652
    , 
    94 L.Ed. 865
     (1950); accord In re Thompkins at
    ¶ 13.
    {¶31} Moreover, given the importance of the parent-child bond, “a
    Juvenile Court cannot make a valid order changing temporary commitment
    of a dependent child to a permanent one without a service of notice upon the
    Jackson App. No. 18CA9                                                        13
    parent of the child, strictly in accordance with the law.” In re Frizl, 
    152 Ohio St. 164
    , 173, 
    87 N.E.2d 583
     (1949); accord In re S.S., 9th Dist. Wayne No.
    10CA0010, 
    2010-Ohio-6374
    , 
    2010 WL 5541112
    , ¶ 43, quoting In re
    Cowling, 
    72 Ohio App.3d 299
    , 500–501, 
    595 N.E.2d 470
     (9th Dist.1991).
    Accordingly, if a court fails to serve a summons to a parent in compliance
    with the procedural rules, then it lacks personal jurisdiction over the parent.
    In re Z.H., 2013–Ohio–3904, 
    995 N.E.2d 295
    , ¶ 14 (9th Dist.). “ ‘It is
    rudimentary that in order to render a valid personal judgment, a court must
    have personal jurisdiction over the defendant.” ’ State ex rel. Doe v. Capper,
    
    132 Ohio St.3d 365
    , 2012–Ohio–2686, 972 N.E .2d 553, ¶ 13, quoting
    Maryhew v. Yova, 
    11 Ohio St.3d 154
    , 156, 
    464 N.E.2d 538
     (1984). “ ‘[A]
    judgment rendered without proper service or entry of appearance is a nullity
    and void.’ ” State ex rel. Ballard v. O'Donnell, 
    50 Ohio St.3d 182
    , 183–184,
    
    553 N.E.2d 650
     (1990), quoting Lincoln Tavern, Inc. v. Snader, 
    165 Ohio St. 61
    , 64, 
    133 N.E.2d 606
     (1956); e.g., Knickerbocker Properties, Inc. XLII v.
    Delaware Cty. Bod. of Revision, 
    119 Ohio St.3d 233
    , 2008–Ohio–3192, 
    893 N.E.2d 457
    , ¶ 20; Cincinnati School Dist. Bd. of Edn. v. Hamilton Cty. Bd.
    of Revision, 
    87 Ohio St.3d 363
    , 366–367, 
    721 N.E.2d 40
     (2000). “Thus, a
    valid court judgment requires both proper service under the applicable Ohio
    rules and adequate notice under the Due Process Clause.” In re A.G., 4th
    Jackson App. No. 18CA9                                                         14
    Dist. Athens No. 14CA28, 
    2014-Ohio-5014
    , 
    2014 WL 5812193
    , ¶ 14, citing
    Sampson Sales, Inc. v. Honeywell, Inc., 
    66 Ohio St.3d 290
    , 293, 
    421 N.E.2d 522
     (1981).
    {¶32} When the state seeks to interfere with a parent’s liberty interest
    in the care, custody, and management of his or her child, the Due Process
    Clause requires the state to “attempt to provide actual notice” to the parents.
    Thompkins at ¶ 14 (emphasis sic.), citing Dusenbery v. United States, 
    534 U.S. 161
    , 170, 
    122 S.Ct. 694
    , 
    151 L.Ed.2d 597
     (2002). Due process does
    not, however, require the state to undertake “‘heroic efforts’” to provide
    actual notice. 
    Id.,
     quoting Dusenbery, 
    534 U.S. at 170
    . Additionally, due
    process does not require that a parent receives actual notice before the state
    may permanently sever the parent-child relationship. 
    Id.
     Instead, the state
    satisfies its due process obligation to provide notice and an opportunity to be
    heard if the state employs means that are “reasonably calculated” to inform
    the parent of the proceeding involving his or her child. In re A.G., 
    139 Ohio St.3d 572
    , 
    2014-Ohio-2597
    , 
    13 N.E.3d 1146
    , 
    2014 WL 2766200
    , ¶ 64.
    Furthermore, the state must exercise “reasonable diligence in attempting to
    notify [parents] that [their] parental rights [are] subject to termination.”
    Thompkins at ¶ 15; In re S.S., 9th Dist. Wayne No. 10CA0010, 2010-Ohio-
    6374, 
    2010 WL 5541112
    , ¶ 49.
    Jackson App. No. 18CA9                                                        15
    {¶33} In general, “reasonable diligence” means “ ‘[a] fair, proper and
    due degree of care and activity, measured with reference to the particular
    circumstances; such diligence, care, or attention as might be expected from a
    man of ordinary prudence and activity.’ ” Thompkins at ¶ 25, quoting
    Sizemore v. Smith, 
    6 Ohio St.3d 330
    , 332, 
    453 N.E.2d 632
     (1983), quoting
    Black’s Law Dictionary (5 Ed.1979), 412. “[W]hat constitutes reasonable
    diligence will depend on the facts and circumstances of each particular
    case.” Sizemore, 6 Ohio St.3d at 332. Essentially, however, “ ‘[r]easonable
    diligence requires taking steps which an individual of ordinary prudence
    would reasonably expect to be successful in locating a defendant’s
    address.’ ” Thompkins at ¶ 25, quoting Sizemore at 332. “ ‘Minimal efforts
    do not constitute ‘reasonable diligence;’ rather it is demonstrated by such
    diligence, care, or attention as might be expected from a person of ordinary
    prudence and activity.’ ” S.S. at ¶ 49, quoting Cowling, 72 Ohio App.3d at
    502.
    {¶34} “[S]teps taken in the effort to exercise reasonable diligence
    might include consulting a city directory, examining government records, or
    making inquiries of possible acquaintances of the person sought.”
    Thompkins at ¶ 26, citing Sizemore at 332. These steps are not, however,
    “mandatory.” Instead, the steps “exemplify that reasonable diligence
    Jackson App. No. 18CA9                                                           16
    requires [the use of] common and readily available sources” in the search.
    Id.
    {¶35} As a general matter, R.C. Chapter 2151 adequately protects the
    due process rights of parents facing the termination of their parental rights.
    In re B.C., 
    141 Ohio St.3d 55
    , 
    2014-Ohio-4558
    , 
    21 N.E.3d 308
    , ¶¶ 25-27
    (rejecting claim that due process requires delayed appeal in permanent
    custody proceedings and instead holding that “statutory protections already
    ensure that a parent faced with termination of parental rights has the
    opportunity to participate in the proceedings fully, with notice,
    representation, and the remedy of an appeal”). R.C. 2151.414 governs the
    procedure upon the filing of a permanent custody motion. The statute states
    that upon the filing of a permanent custody motion, “the court shall schedule
    a hearing and give notice of the filing of the motion and of the hearing, in
    accordance with section 2151.29 of the Revised Code, to all parties to the
    action.” R.C. 2151.414(A)(1). The statute additionally requires the notice
    to contain a full explanation that the granting of permanent custody
    permanently divests the parents of their parental rights, a full explanation of
    their right to be represented by counsel and to have counsel appointed
    pursuant to Chapter 120. of the Revised Code if they are indigent, and the
    name and telephone number of the court employee designated by the court
    Jackson App. No. 18CA9                                                      17
    pursuant to section 2151.314 of the Revised Code to arrange for the prompt
    appointment of counsel for indigent persons. 
    Id.
    {¶36} We begin our analysis by examining the requirement set forth
    in R.C. 2151.414(A)(1) that the trial court give notice of the permanent
    custody motion and hearing in accordance with R.C. 2151.29.
    {¶37} R.C. 2151.29 states:
    Service of summons, notices, and subpoenas, prescribed by
    section 2151.28 of the Revised Code, shall be made by delivering a
    copy to the person summoned, notified, or subpoenaed, or by leaving
    a copy at the person’s usual place of residence. If the juvenile judge
    is satisfied that such service is impracticable, the juvenile judge may
    order service by registered or certified mail. If the person to be served
    is without the state but the person can be found or the person’s
    address is known, or the person’s whereabouts or address can with
    reasonable diligence be ascertained, service of the summons may be
    made by delivering a copy to the person personally or mailing a copy
    to the person by registered or certified mail.
    Whenever it appears by affidavit that after reasonable effort the
    person to be served with summons cannot be found or the person’s
    post-office address ascertained, whether the person is within or
    without a state, the clerk shall publish such summons once in a
    newspaper of general circulation throughout the county. The
    summons shall state the substance and the time and place of the
    hearing, which shall be held at least one week later than the date of
    the publication. A copy of the summons and the complaint,
    indictment, or information shall be sent by registered or certified mail
    to the last known address of the person summoned unless it is shown
    by affidavit that a reasonable effort has been made, without success,
    to obtain such address.
    A copy of the advertisement, the summons, and the complaint,
    indictment, or information, accompanied by the certificate of the clerk
    that such publication has been made and that the summons and the
    complaint, indictment, or information have been mailed as required by
    this section, is sufficient evidence of publication and mailing. When a
    Jackson App. No. 18CA9                                                            18
    period of one week from the time of publication has elapsed, the
    juvenile court shall have full jurisdiction to deal with such child as
    provided by sections 2151.01 to 2151.99 of the Revised Code.
    {¶38} R.C. 2151.29 specifically addresses the situation when, as here,
    the parent to be served does not live in the State of Ohio.2 R.C. 2151.29
    permits service upon an out-of-state parent to be made personally or by
    registered or certified mail, so long as “the person’s address is known, or the
    person’s whereabouts or address can with reasonable diligence be
    ascertained.” Service may be by publication “[w]henever it appears by
    affidavit that after reasonable effort the person to be served with summons
    cannot be found or the person’s post-office address ascertained.” 
    Id.
     Service
    by publication thus “is reserved for those cases in which the residence of the
    parent is unknown and is not ascertainable with reasonable diligence.” In re
    R.P., 9th Dist. Summit No. 26271, 2012–Ohio–4799, ¶ 18; accord In re
    R.L.P., 12th Dist. Butler No. CA2017-01-012, 
    2017-Ohio-7359
    , 
    2017 WL 3701165
    , ¶ 19. Service by publication essentially “is a method of last
    resort.” Yeomans and Salvador, Ohio Juvenile Law, Section 13:4 (footnote
    omitted); In re Miller, 
    33 Ohio App.3d 224
    , 226, 
    515 N.E.2d 635
     (1986).
    {¶39} Accordingly, in the case at bar, serving Appellant by
    publication was a valid means of service if the state (Appellee and the trial
    2
    We note that the Juvenile Rules of Procedure contain similar provisions.
    Jackson App. No. 18CA9                                                                     19
    court)3 made reasonable efforts to locate Appellant or her post-office address
    but could not. That is, serving Appellant by publication was a valid means
    of notifying Appellant that her parental rights were subject to termination if
    the state did not know Appellant’s address and could not ascertain it by
    exercising reasonable diligence.
    {¶40} Service by publication is a valid means of notifying a parent of
    a permanent custody proceeding when a children services agency attempts
    certified mail and the postal service returns the mailing as, “Attempted Not
    Known.” Thompkins at ¶ 2. Therefore, when the postal service returns the
    mailing as, “Attempted Not Known,” reasonable diligence does not require
    an agency to attempt to serve a parent by ordinary mail before resorting to
    service by publication.
    {¶41} In Thompkins, the court held that the agency exercised
    reasonable diligence in attempting to serve the parent even though the
    agency had not attempted to serve the parent by ordinary mail before
    resorting to service by publication. 
    Id.
     The record in Thompkins established
    that the agency first attempted to personally serve the parent at a Dayton
    address. Id. at ¶ 4. The process server was not successful and reported that
    the parent had not lived at the Dayton address for nearly one year. Id. The
    3
    We observe that R.C. 2151.414(A)(1) requires the trial court to give the parties notice of
    Jackson App. No. 18CA9                                                         20
    agency then filed an affidavit for service by publication. Id. The agency
    alleged that the parent could not be served by summons because his address
    was unknown and the agency could not ascertain it with reasonable
    diligence. Id. A newspaper of general circulation subsequently published a
    notice of the upcoming hearing. Id.
    {¶42} The agency also tried to serve the parent by certified mail sent
    to a Columbus address. Id. at ¶ 5. The postmaster returned the certified
    letter as “Attempted Not Known.” Id.
    {¶43} Although the parent had not been located, the trial court
    appointed counsel to represent the parent. Id. at ¶ 6. Counsel appeared at the
    permanent custody hearing and asserted that the trial court lacked personal
    jurisdiction over the parent due to a failure of service. Id. A magistrate
    determined that the agency properly served the parent by publication and
    proceeded with the permanent custody hearing. Id.
    {¶44} After the court granted the agency permanent custody of the
    child, the parent’s counsel objected to the magistrate’s decision. Id. Counsel
    alleged that the court lacked personal jurisdiction over the parent. Id. The
    trial court disagreed and adopted the magistrate’s decision. Id. The parent’s
    counsel then filed a notice of appeal.
    the filing of the motion and hearing.
    Jackson App. No. 18CA9                                                        21
    {¶45} On appeal, the appellate court agreed that the trial court lacked
    jurisdiction over the parent. Id. at ¶ 7. The court noted that when a children
    services agency seeks to terminate parental rights, Juv.R. 16 requires the
    agency to exercise reasonable diligence when attempting to serve the
    parents. Id. The appellate court concluded that reasonable diligence requires
    the agency to attempt to serve the parents in accordance with Civ.R. 4(A),
    (C), and (D), 4.1, 4.2, 4.3, 4.5, and 4.6 before resorting to service by
    publication. Id. The court determined that the “Attempted Not Known”
    notation on the certified mail envelope required the agency to attempt
    service by ordinary mail. Id. at ¶ 8. The court thus concluded that because
    the agency did not attempt service by ordinary mail, the agency did not
    exercise reasonable diligence in attempting to serve the parent before
    resorting to service by publication. Id. The appellate court therefore
    determined that service by publication was insufficient and that the trial
    court lacked personal jurisdiction over the parent. Id.
    {¶46} On further appeal to the Supreme Court of Ohio, counsel for the
    parent again argued that the trial court lacked personal jurisdiction over the
    parent. The Supreme Court disagreed. The court instead examined the
    Juvenile and Civil Rules of Procedure, as well as R.C. 2151.29, and
    concluded that service by publication satisfies due process when the agency
    Jackson App. No. 18CA9                                                        22
    first attempts certified mail and the post office returns the mail as,
    “Attempted Not Known.” The court explained:
    When a postal return reads “Attempted Not Known,” no
    purpose would be served by a follow-up ordinary mail letter sent to
    the same address. The “Unclaimed” designation implies that the
    person may in fact reside or receive mail at the designated address but
    for whatever reason has chosen not to sign for the certified mail. In
    that situation, a follow-up communication by ordinary mail is
    reasonably calculated to provide the interested party with notice and
    an opportunity to be heard. Such a communication, not returned,
    bears a strong inference that the intended recipient received the letter.
    This is not so, however, with ordinary mail following the return of a
    certified letter with the endorsement “Attempted Not Known.” The
    inference then is that the intended recipient does not reside or receive
    mail at the designated address and is not known to the residents there.
    A follow-up letter in these circumstances would not permit a similar
    inference of receipt. Id. at ¶ 23.
    {¶47} The Thompkins court thus concluded that the agency complied
    with the rules by attempting to personally serve the parent, by attempting to
    serve the parent by certified mail, and by publishing a notice in a newspaper
    of general circulation. Id. at ¶ 24. The court disagreed that “the Due Process
    Clause required the board to attempt service * * * by ordinary mail” before
    it could obtain service by publication. Id. The court observed that the
    endorsement on the returned certified letter, “Attempted Not Known,”
    “clearly demonstrated that [the parent] did not reside and was not known at
    the [listed] address.” Id. The court thus concluded that “any ordinary mail
    addressed to him at that address could not be reasonably calculated to give
    Jackson App. No. 18CA9                                                         23
    him notice and an opportunity to be heard at the permanent-custody
    proceeding.” Id. The court hence reversed the appellate court’s judgment.
    {¶48} Here, we do not believe that serving Appellant by publication
    complied with the due process requirement that service be reasonably
    calculated to provide her with notice and an opportunity to be heard at the
    permanent custody hearing. Moreover, Appellee did not exercise reasonable
    diligence in attempting to serve Appellant with notice that she faced the
    termination of her parental rights. First, unlike the situation in Thompkins
    where a returned certified mailing showed that the address for the parent was
    “Attempted Not Known,” here the record does not contain any evidence that
    Appellant’s address was attempted and not known. The first attempt to
    personally serve Appellant was returned, not with a notation that the address
    was unknown, but rather, with a notation that the clerk’s office sent the
    request to the wrong county in Tennessee. The clerk’s office immediately
    sent another request for personal service to the correct county in Tennessee.
    {¶49} After approximately forty-five days, the second request for
    service had not been returned. Appellee then requested service by
    publication. Appellee submitted the caseworkers’ affidavit in support of its
    request. The caseworker’s affidavit for service by publication avers that
    Appellant’s address is “unknown to affiant and cannot with reasonable
    Jackson App. No. 18CA9                                                          24
    diligence be ascertained.” It continues: “Affiant further states that efforts
    made to learn the address of said parties include the following: the computer
    database searches available.” The affidavit also asserted “that service of
    summons cannot be made.”
    {¶50} We do not think Appellee showed that Appellant’s address
    could not with reasonable diligence be ascertained. First, although the
    caseworker indicated in her affidavit for service by publication that
    Appellant’s address was unknown, the caseworker testified at the permanent
    custody hearing that on May 29, 2018, she sent Appellant a letter. The
    caseworker stated that eight days later, Appellant called the caseworker in
    response. The caseworker gave no indication that the letter was returned due
    to an unknown address. This evidence suggests that the address where the
    caseworker sent the letter was a valid post-office address. Thus, the
    caseworker’s testimony shows that Appellee could reasonably ascertain, and
    did in fact ascertain, Appellant’s post-office address. Because Appellee had
    in fact ascertained Appellant’s address, R.C. 2151.29 required the state to
    serve Appellant either personally or by registered or certified mail.
    {¶51} Under R.C. 2151.29, service by publication is proper
    “[w]henever it appears by affidavit that after reasonable effort the person to
    be served with summons cannot be found or the person’s post-office address
    Jackson App. No. 18CA9                                                           25
    ascertained.” Because the evidence shows that Appellant’s post-office
    address not only could, but was, ascertained, we do not think the agency
    properly invoked the service-by-publication rule. Dragich v. Dragich, 10th
    Dist. No. 86AP–178, 
    1986 WL 10409
    , at *1 (“Service by publication based
    upon a false affidavit is defective.”); see generally PHH Mtge. Corp. v.
    Prater, 
    133 Ohio St.3d 91
    , 
    2012-Ohio-3931
    , 
    975 N.E.2d 1008
    , ¶ 12, quoting
    Cent. Trust Co., N.A. v. Jensen, 
    67 Ohio St.3d 140
    , 143, 
    616 N.E.2d 873
    (1993) (stating that “ ‘[w]hen a party’s address is known or easily
    ascertainable and the cost of notice is little more than that of a first-class
    stamp, the balance will almost always favor notice by mail over
    publication’ ”); Cent. Trust (holding that notice by publication to a person
    with a property interest in a proceeding is insufficient when that person’s
    address is known or easily ascertainable). Instead, according to Thompkins,
    the agency first should have attempted service by certified mail. Service by
    registered or certified mail would have been reasonably calculated to
    provide Appellant notice of the permanent custody motion and hearing.
    Moreover, when a children services agency has not received notice from the
    process server or the post office that the address attempted is unknown,
    ordinary prudence would seem to dictate that the agency attempt service by
    registered or certified mail before serving by publication.
    Jackson App. No. 18CA9                                                          26
    {¶52} We observe that on September 25, 2018, appellant was
    personally served with notice of the permanent custody proceedings.
    Unfortunately, the return was not filed with the clerk’s office until October
    9, 2018, eleven days after the permanent custody hearing had concluded.
    A requirement that notice be served of the time and place of
    hearing in reference to a permanent commitment means a notice
    reasonably in advance of such time so that the parent notified may
    have ample opportunity to secure counsel and prepare to resist the
    application to make the temporary commitment permanent.
    In re Frinzl, 
    152 Ohio St. 164
    , 172–73, 
    87 N.E.2d 583
    , 587–88, 
    39 O.O. 456
    (1949) (concluding that one-hour notice insufficient). We question whether
    three days’ notice to a parent who lives in Tennessee constitutes adequate
    time to allow the parent to have ample opportunity to secure counsel and
    prepare to resist the permanent custody motion. Nevertheless, even if we
    overlook the timing of the personal service, more fundamentally, the notice
    personally served did not comply with R.C. 2151.414(A)(1).
    {¶53} As we stated earlier, R.C. 2151.414(A)(1) requires the court to
    include in its notice each of the following: (1) “a full explanation that the
    granting of permanent custody permanently divests the parents of their
    parental rights,” (2) “a full explanation of their right to be represented by
    counsel and to have counsel appointed pursuant to Chapter 120. of the
    Revised Code if they are indigent,” and (3) “the name and telephone number
    Jackson App. No. 18CA9                                                        27
    of the court employee designated by the court pursuant to section 2151.314
    of the Revised Code to arrange for the prompt appointment of counsel for
    indigent persons.” The record does not reveal that the notice personally
    served upon Appellant contained any of the above information. The notice
    that the court issued with its request for personal service states simply: “You
    are hereby notified that the Court has set the above-captioned matter for
    Permanent Custody Hearing on September 28, 2018, at 9:00 a.m.” The
    notice is printed on the court’s letterhead, which contains a phone number,
    but the notice does not advise Appellant of the legal effect of granting
    permanent custody, of her right to counsel, or the name of an employee
    designated to assist indigent parents.
    {¶54} Moreover, although the request for service indicates that the
    documents to be served included a summons, the record submitted on appeal
    does not contain a copy of a “summons.” Additionally, none of the other
    documents requested to be served upon Appellant appear to be a
    “summons.” See Juv.R. 15(B) (describing contents of a summons). We thus
    are unable to determine whether the summons contained any of the above
    information.
    {¶55} Thus, even if we presumed that three days’ advance notice of a
    permanent custody hearing to an out-of-state parent constituted sufficient
    Jackson App. No. 18CA9                                                           28
    notice, the notice actually served upon Appellant did not contain the
    information that R.C. 2151.414(A)(1) requires. It therefore was deficient.
    {¶56} Any claim that Appellant had adequate notice of the permanent
    custody proceeding due to the caseworker’s one phone call with Appellant is
    without merit. First, the phone call occurred before Appellee filed its
    permanent custody motion. Second, even if the caseworker had informed
    Appellant that Appellee intended to seek permanent custody of the child (no
    evidence suggests that the caseworker did), “[n]otice by telephone or
    conversation is not sufficient” to comply with the due process protections
    afforded parents facing the termination of their parental rights. In re Frizl,
    
    152 Ohio St. at 172
    ; accord In re S.S., 9th Dist. Wayne No. 10CA0010,
    
    2010-Ohio-6374
    , 
    2010 WL 5541112
    , ¶ 47 (citing Frizl and concluding that
    caseworker’s testimony that caseworker told parent about permanent
    custody hearing does not comply with due-process notice requirement).
    {¶57} Consequently, we agree with Appellant that the trial court’s
    decision placing the child in Appellee’s permanent custody deprives her of
    due process of law. Even if Appellant has not been a model parent, she had
    a constitutionally protected right to due process of law before the state
    forever terminated her parental rights: “It is a mere truism to remark that
    ordinarily there is no more sacred relationship than that between a mother
    Jackson App. No. 18CA9                                                         29
    and her child; and that even though a mother may have been grievously at
    fault at one time in her life, she has the right to have her character and fitness
    judged as of the time of any hearing concerning her and her child.” In re
    Frizl, 
    152 Ohio St. at 172
    . The failure to exercise reasonable diligence to
    serve Appellant deprived her of her fundamental right to maintain a
    relationship with her child. As such, we agree with Appellant that she did
    not receive constitutionally sufficient notice of the permanent custody
    hearing. We must reverse the trial court’s judgment granting Appellee
    permanent custody.
    {¶58} Accordingly, based upon the foregoing reasons, we sustain
    Appellant’s first assignment of error and reverse the trial court’s judgment.
    Appellant’s second assignment of error is moot, and we do not address it.
    App.R. 12(A)(1)(c).
    JUDGMENT REVERSED.
    Jackson App. No. 18CA9                                                          30
    JUDGMENT ENTRY
    It is ordered that the JUDGMENT BE REVERSED and that costs be
    assessed to Appellee.
    The Court finds there were reasonable grounds for this appeal.
    It is ordered that a special mandate issue out of this Court directing
    the Jackson County Common Pleas Court, Juvenile Division, to carry this
    judgment into execution.
    Any stay previously granted by this Court is hereby terminated as of
    the date of this entry.
    A certified copy of this entry shall constitute the mandate pursuant to
    Rule 27 of the Rules of Appellate Procedure.
    Harsha, J. & Hoover, J.: Concur in Judgment Only.
    For the Court,
    BY: ______________________________
    Matthew W. McFarland, Judge
    NOTICE TO COUNSEL
    Pursuant to Local Rule No. 14, this document constitutes a final
    judgment entry and the time period for further appeal commences from
    the date of filing with the clerk.