Corey Skelton v. Reliance Standard Life Ins Co ( 2022 )


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  •                 United States Court of Appeals
    For the Eighth Circuit
    ___________________________
    No. 21-2641
    ___________________________
    Corey Skelton, individually and as Trustee for the next of kin of Decedent Beth
    Michelle Skelton
    Plaintiff - Appellee
    v.
    Radisson Hotel Bloomington; Water Park of America
    Defendants
    Reliance Standard Life Insurance Company, a Member of the Tokio Marine Group
    Defendant - Appellant
    Marc L. Messina
    Defendant
    ------------------------------
    Department of Labor
    Amicus on Behalf of Appellee(s)
    ____________
    Appeal from United States District Court
    for the District of Minnesota
    ____________
    Submitted: March 16, 2022
    Filed: May 6, 2022
    ____________
    Before GRUENDER, BENTON, and ERICKSON, Circuit Judges.
    ____________
    BENTON, Circuit Judge.
    Corey Skelton sued Reliance Standard Life Insurance Company for
    mishandling his wife’s enrollment for supplemental life insurance and then declaring
    her ineligible for it after she died. The district court1 granted him summary
    judgment, finding the company violated the Employee Retirement Income Security
    Act of 1974, 
    29 U.S.C. §§ 1001
     et seq. Having jurisdiction under 
    28 U.S.C. § 1291
    ,
    this Court affirms.
    I.
    Corey Skelton was married to Beth M. Skelton (“Skelton”), a corporate group
    sales manager at Davidson Hotels LLC.
    Davidson operated a welfare benefits plan (“Plan”) that provided dental,
    health, life and long-term disability benefits for employees. Davidson’s documents
    identified it as the “Plan Administrator” with general “discretionary authority to
    interpret the Plan,” and determine eligibility for coverage and eligibility for claims.
    Davidson entered a policy contract (“Policy”) with Reliance Standard Life
    Insurance Company to provide life insurance for the Plan. Reliance “serve[d] as the
    claims review fiduciary with respect to the [life] insurance policy and the Plan.” The
    Policy granted it “final and binding” “discretionary authority to interpret the Plan
    . . . and to determine eligibility for benefits.”
    1
    The Honorable Michael J. Davis, United States District Judge for the District
    of Minnesota.
    -2-
    Reliance also had sole discretion to determine eligibility for supplemental life
    insurance under various circumstances, including when an employee sought it more
    than 31 days after starting employment. In this circumstance, the employee was
    required to submit an Evidence of Insurability (“EOI”), demonstrating “proof of
    good health.” Insurance would not become effective until Reliance “approve[d]
    [that] required proof of good health.”
    However, if an applicant for supplemental life insurance was changing
    coverage amounts within 31 days of “a life event change (such as marriage, birth, or
    specific changes in employment status),” then the applicant was not required to
    submit an EOI and receive Reliance’s approval.
    Davidson collected premiums from employees and remitted them to Reliance
    in one monthly check for all the premiums due, along with a worksheet listing only
    the total number of employees insured. This is called “bulk billing.” Reliance’s
    system did not collect information that would allow it to assess whether Davidson
    sent mistakenly billed premiums to Reliance.
    When Skelton began work at Davidson in April 2013, she was automatically
    enrolled in a $100,000 basic life insurance policy under the Plan, but she did not
    select supplemental insurance. When Skelton’s husband regained custody of his
    son—her stepson—in November 2013, she asked Davidson’s Human Resources
    Director if changing custody of her stepson qualified as a life event that allowed her
    to elect supplemental life insurance. The Director told her it did (although Reliance
    now avers that it does not unless the employee adopts the child). On November 22,
    2013, Skelton applied for the maximum supplemental life insurance available,
    $238,000, for herself.
    In response, Reliance sent Skelton a document, titled “Important Team
    Member Instructions,” stating that Skelton “enrolled in coverage . . . that requires
    proof of good health,” requiring Skelton “prove Evidence of Insurability.”
    Instructions, DCD 168-1 at 55. The document’s letterhead had both Reliance’s and
    -3-
    Davidson’s logos. It said, “The completed EOI should be returned directly to
    Reliance” at its mailing address. It stated, “If there is required information missing
    from the form, Reliance . . . will return it to you for completion.” The document
    explained:
    Until your application . . . is approved by the Medical
    Underwriting Department, the amount of your . . .
    Supplemental Life Insurance coverage that is subject to
    evidence of insurability will not go into effect. You will
    not be charged premiums for amounts subject to evidence
    of insurability until the approval is granted. . . . If you have
    any questions regarding the EOI form . . . please contact
    Reliance[’s] Customer Care Team.
    
    Id.
     (emphasis added). The parties dispute whether Skelton submitted the EOI to
    Reliance. But she never received any notice that the form had or had not been
    received during her time at Davidson.
    Instead, Skelton received a “Benefit Verification / Deduction Authorization”
    document listing her as having “Supplemental Term Life” insurance under the
    “Reliance Voluntary Life” option, effective January 1, 2014. “Regain[ing] custody
    of dependent child” was listed as the “Reason for Completing Form.”
    In February 2014, Skelton went on medical leave and began receiving
    disability benefits. Davidson notified her that she was required to pay premiums to
    maintain her benefits while on disability. Skelton paid premiums from February
    through May 2014. In July 2014, Davidson informed Skelton she was past due on
    her premiums for May 24, 2014, through July 20, 2014.
    In March 2015, Reliance sent Skelton a notice that she might be eligible to
    have the premiums waived based on her disability. Skelton applied for and received
    a waiver of her premiums, retroactive to March 1, 2014.
    -4-
    On December 6, 2015, Skelton died. Her husband, Plaintiff-Appellee Corey
    Skelton, contacted both Davidson and Reliance about her supplemental life
    insurance. On March 28, 2016, Davidson replied that Skelton’s supplemental life
    insurance had been “in a pending status” ever since she applied because, “per
    Reliance Standard, there are no records that the completed EOI form was ever
    received.” Davidson acknowledged it sent letters “incorrectly” listing “pending
    premiums” that “should not have been requested until coverage was actually
    approved by Reliance Standard’s Medical Underwriting Department.” Davidson
    enclosed a check for $133.12, the “maximum amount” of premiums that could have
    been incorrectly charged to Skelton between February and August 2014.
    Corey Skelton sued Davidson, Reliance, and other parties. Count II of his
    Second Amended Complaint alleged that Davidson and Reliance violated ERISA by
    mishandling his wife’s supplemental life insurance enrollment. Davidson settled
    with him, paying $250,000, with $175,000 for the ERISA claim. He and Reliance
    then filed cross-motions for summary judgment. The district court denied Reliance’s
    motion and granted his, finding Reliance breached its fiduciary “duty to ensure its
    system of administration did not allow it to collect premiums until coverage was
    actually” effective. The district court subtracted the amount Davidson paid for the
    supplemental life insurance claim, and ordered Reliance to pay damages of $63,000,
    plus pre- and post-judgment interest. Reliance appeals.
    This Court reviews de novo a grant of summary judgment, including whether
    a breach of ERISA fiduciary duty occurred. See Torgerson v. City of Rochester,
    
    643 F.3d 1031
    , 1042 (8th Cir. 2011) (en banc); Herman v. Mercantile Bank, N.A.,
    
    137 F.3d 584
    , 586 (8th Cir. 1998).
    II.
    Reliance had a fiduciary role in Skelton’s attempt to seek supplemental life
    insurance.
    -5-
    Corey Skelton sued under 
    29 U.S.C. § 1132
    (a)(1)(B), which allows an
    ERISA-plan participant or beneficiary to recover benefits due under the plan, and
    under § 1132(a)(3), which allows a participant to obtain “appropriate equitable
    relief” to redress ERISA fiduciary violations. See id. § 1132(a). The parties agree
    that ERISA applies to the Plan. However, Reliance argues that it did not have a
    fiduciary duty relevant to this dispute because Davidson collected the premiums
    before forwarding them. Reliance is wrong.
    Under ERISA, an entity “is a fiduciary with respect to a plan” if it “has any
    discretionary authority or discretionary responsibility in the administration of such
    plan.” 
    29 U.S.C. § 1002
    (21)(A); see Maniace v. Com. Bank of Kansas City, 
    40 F.3d 264
    , 267 (8th Cir. 1994) (“[D]iscretion is the benchmark for fiduciary status.”).
    However, “‘[f]iduciary status . . . is not an all or nothing concept. A court
    must ask whether a[n] [entity] is a fiduciary with respect to the particular activity in
    question.’” Maniace, 
    40 F.3d at 267
     (cleaned up), quoting Kerns v. Benefit Tr. Life
    Ins. Co., 
    992 F.2d 214
    , 217 (8th Cir. 1993). “[A]n insurer who is not the plan
    administrator has no ERISA fiduciary duty” for a particular activity “unless the
    policy documents or the insurer’s past practices have created [such] an obligation.”
    Kerns, 
    992 F.2d at 217
    .
    The Policy makes Reliance a fiduciary for Skelton’s eligibility and enrollment
    in supplemental life insurance.
    The Policy designated Reliance as the “claims review fiduciary,” with “final
    and binding” “discretionary authority to interpret the Plan and the insurance policy
    and to determine eligibility for benefits.” Policy at 11.0, DCD 168-1 at 25; see
    Prudential Ins. Co. of Am. v. Doe, 
    140 F.3d 785
    , 789-90 (8th Cir. 1998) (holding
    insurer was fiduciary where it “interpreted the language of the plan and reviewed
    and decided” the claim at issue); Kerns, 
    992 F.2d at 216-17
     (recognizing an
    insurance company is a fiduciary where it performs a claims “review function”);
    Silva v. Metro. Life Ins. Co., 
    762 F.3d 711
    , 716-17 & n.5, 720-24 (8th Cir. 2014)
    -6-
    (holding insurer, with “discretionary authority to interpret the terms of the Plan and
    to determine eligibility” for benefits, was “a plan fiduciary” such that plaintiff should
    be allowed to bring § 1132(a)(3) claims for breaches of fiduciary duties).
    Reliance also had exclusive discretion to determine eligibility for
    supplemental life insurance when an employee sought it more than 31 days after first
    becoming eligible, as Reliance contends Skelton did. See Policy at 1.1, 4.0, DCD
    168-1 at 11, 16 (requiring applicants for insurance who “pay[] part of the premium”
    must “apply in writing for the insurance to go into effect,” and stating that it would
    not become effective until Reliance “approve[d] any required” EOI “proof of good
    health”); see also Plan Administrator’s Guidance at 3, DCD 190-1 (stating that
    whether “employees are eligible to enroll” is “subject to final determination by
    Reliance”). The “Important Team Member Instructions” confirmed Reliance’s
    exclusive discretion—and status as a fiduciary—by stating she sought “coverage . . .
    that requires proof of good health” and her coverage would not be effective until her
    application was “approved by [Reliance’s] Medical Underwriting Department.”
    The ability to determine Skelton’s eligibility for supplemental insurance made
    Reliance a fiduciary for Skelton’s application process. See Aetna Health Inc. v.
    Davila, 
    542 U.S. 200
    , 220 (2004) (stating entities responsible for “mak[ing]
    discretionary decisions regarding eligibility for plan benefits . . . must be treated as
    fiduciaries”); Fink v. Union Cent. Life Ins. Co., 
    94 F.3d 489
    , 492 (8th Cir. 1996)
    (finding employer, not insurer, was relevant fiduciary where it alone “was
    responsible for determining employee eligibility”).
    Reliance, however, tries to distinguish enrollment versus eligibility and claims
    determinations, arguing it had “fiduciary responsibilities [for] eligibility and claims
    decision-making” but not for “enrollment.” Reliance’s own documents show this is
    a false dichotomy. The Policy defines an “Insured” as “a person who meets the
    eligibility requirements of the Policy and is enrolled for this insurance”—but never
    defines “enroll.” Instead, the Policy states that a person in Skelton’s situation “will
    become insured” “the first of the month following the date [Reliance] approve[s]
    -7-
    [the] required proof of good health.” Id. at 4.0. This means enrollment occurs
    automatically as a result of Reliance’s eligibility decision. Thus, by the Policy’s
    own terms, Davidson had a minimal role in effecting Skelton’s enrollment, and
    Reliance was the relevant fiduciary. Reliance’s own guidance shows that it managed
    enrollment. See Plan Administrator’s Guide at 7, DCD 190-1 (stating,
    “Employees who are applying for amounts subject to our approval must provide
    proof of good health,” and may do so “by logging onto Reliance Standard’s online
    enrollment system” (emphasis added)); id. at 8 (“[E]nrollment material for late
    applicants, or applications for amounts in excess of the [guaranteed issue] amount
    . . . can be mailed or . . . emailed to . . . Reliance.” (emphasis added)).
    Reliance provides no evidence that Davidson, not it, was the enrollment
    fiduciary. Reliance points to the “Records Maintained” language of the Policy:
    “[Davidson] must maintain records of all Insureds. Such records must show the
    essential data of the insurance, including new persons, terminations, changes, etc.
    This information must be reported to us regularly.” Id. at 3.0 (emphasis added).
    However, this provision applies only to “Insureds.” As explained above, Reliance
    determined enrollment for employees in Skelton’s position. Until it found the
    employee eligible, she was not enrolled and not an “Insured”—as Reliance itself
    implies in arguing that Skelton is not eligible for benefits. Thus, the entire “Records
    Maintained” provision does not apply here because Skelton was not an “Insured” for
    supplemental life insurance. Similarly, Reliance instructed that Davidson was
    responsible for “[e]nrolling newly eligible employees into the plan.” Plan
    Administrator’s Guide at 7, DCD 190-1 (emphasis added). But this also does not
    apply: Skelton was not “newly eligible” because, as Reliance asserts, stepson
    custody was not a qualifying event that made her newly eligible and able to enroll
    in supplemental life insurance without EOI approval by Reliance. Moreover, the
    record does not suggest that the parties deviated in practice from these Policy-
    assigned roles.
    To be sure, mere receipt of bulk-billing payments or “[c]ustody of plan assets”
    does not automatically make an insurer a fiduciary. See Gordon v. CIGNA Corp.,
    -8-
    
    890 F.3d 463
    , 472-73, 476 (4th Cir. 2018) (quotations omitted). Instead, the plan
    documents and the insurer’s acts determine whether it is a fiduciary for the relevant
    function. See Kerns, 
    992 F.2d at 217
    . Here, the Policy and Reliance’s practices
    make it a relevant fiduciary.
    This is not the run-of-the-mill case where the plan’s assigned roles and an
    insurer’s minimal interaction with a participant produce no fiduciary role. See
    Sullivan-Mestecky v. Verizon Commc’ns Inc., 
    961 F.3d 91
    , 103-04 (2d Cir. 2020)
    (finding insurer not fiduciary where plan did not assign it the role of “assessing
    [applicant’s] eligibility for and enrolling” her in plan, and the insurer had minimal
    interaction with her); Kerns, 
    992 F.2d at 217
     (finding insurer not fiduciary for
    particular function where plan documents assigned no such role and it took any
    relevant action); Coleman, 969 F.2d at 62-63 (finding insurer not fiduciary where
    problem “resulted not from any fault of [the insurer], but from the failure of [the]
    employer to fulfill its obligations”). Nor is this a case where the insurer never
    completed the condition precedent that would trigger its fiduciary duty. See Shields
    v. United of Omaha Life Ins. Co., 
    527 F. Supp. 3d 22
    , 37 (D. Me. Mar. 16, 2021)
    (concluding plaintiff failed to establish fiduciary duty because insurer never made
    the requisite “insurability determination”), appeal docketed No. 21-1290 (1st Cir.
    April 20, 2021); 
    id.
     (rejecting plaintiff’s attempt to distinguish district-court cases
    “where responsibility for the faulty enrollment [also wa]s not tied to the insurer”).
    Reliance had a fiduciary role as the entity that determined eligibility and
    conducted enrollment.
    III.
    Reliance breached its fiduciary duties of prudence and loyalty by failing to
    maintain an effective enrollment system.
    -9-
    ERISA provides that a fiduciary must:
    discharge [its] duties with respect to a plan solely in the
    interest of the participants and beneficiaries . . .
    (B) with the care, skill, prudence, and diligence under the
    circumstances then prevailing that a prudent man acting in
    a like capacity and familiar with such matters would use
    in the conduct of an enterprise of a like character and with
    like aims . . . .
    
    29 U.S.C. §1104
    (a)(1). These express terms do not limit the duties of an ERISA
    fiduciary; instead, “the common law of trusts . . . define[s] the general scope their
    authority and responsibility.” Cent. States, Se. & Sw. Areas Pension Fund v. Cent.
    Transp., Inc., 
    472 U.S. 559
    , 570 (1985); see also Firestone Tire & Rubber Co. v.
    Bruch, 
    489 U.S. 101
    , 110 (1989) (“[C]ourts are to develop a federal common law
    of rights and obligations under ERISA-regulated plans.” (quotations omitted)).
    First, ERISA fiduciaries have a duty of prudence—to exercise “care and skill
    as a man of ordinary prudence would.” Restatement (Second) of Trusts § 174
    (1959); see also 
    28 U.S.C. § 1104
    (a)(1)(B) (requiring fiduciary act “with the care,
    skill, prudence, and diligence . . . that a prudent man acting in a like capacity and
    familiar with such matters would use”); Dormani v. Target Corp., 
    970 F.3d 910
    ,
    913 (8th Cir. 2020) (“[Section 1104(a)(1)] import[s] the fiduciary duties of prudence
    and loyalty from the common law of trusts.”).
    Reliance had a duty of prudence in its administration of Skelton’s eligibility
    and enrollment process. A reasonably prudent insurer—assigned the fiduciary roles
    for determining eligibility and enrollment—would use a system that avoids the
    employer and insurer having different lists of eligible, enrolled participants. See,
    e.g., Lanpher v. Metro. Life Ins. Co., 
    50 F. Supp. 3d 1122
    , 1125-26 (D. Minn. 2014)
    (stating insurer maintained a triple-safeguard system for enrollment, including
    “sending a monthly spreadsheet with the list of employees approved and for which
    -10-
    insurance plan” to employer, and “carbon copying [employer] on approval letters to
    participants”).
    Reliance, however, maintained a haphazard system of ships passing in the
    night. It sent Davidson a monthly status report listing pending applications, but the
    report tracked only “employees who submitted EOI requests,” and not those seeking
    enrollment. Reply Br. at 10. As a result, Reliance did not communicate to Davidson
    which employees sought coverage but still needed to submit an EOI. Moreover,
    Reliance did not provide a list of employees it deemed eligible and enrolled. Thus,
    Davidson had no way to know if an employee who might qualify for enrollment
    without an EOI—as Skelton would if stepson custody were a qualifying event—had
    been declined for a separate reason or still needed to submit an EOI.
    Davidson, meanwhile, completed a worksheet listing the total number of
    employees being insured and remitted a bulk check, but never provided a list of the
    employees whom it thought were enrolled for what coverage, or from whom it
    received premiums. See Reliance MSJ Br. at 6, DCD 184 (explaining worksheet).
    Thus, neither entity ever learned which employees the other one thought were or
    were not enrolled.
    This ineffective system violated Reliance’s duty of prudence. See Phillips v.
    Kennedy, 
    542 F.2d 52
    , 55 n.8 (8th Cir. 1976) (rejecting, in pre-ERISA trust pension
    case, that estoppel required fund to pay ineligible pensioner merely because he
    previously made contributions—but stating, “[I]t is the duty of the trustees to verify
    on a regular basis the eligibility of those for whom contributions are being made.
    The breach of that duty might well expose the trustees to personal liability in an
    appropriate case” (emphasis added)); Frye v. Metro. Life Ins. Co., No. 3:17-CV-31-
    DPM, 
    2018 WL 1569485
    , at *3 (E.D. Ark. Mar. 30, 2018) (finding breach of duty
    where insurer’s “procedures had a structural administrative defect” that “allowed
    employees like [the plaintiff] to pay for coverage for dependents who either are
    ineligible or become ineligible”).
    -11-
    Second, as a fiduciary for determining eligibility and enrolling eligible
    individuals—while ultimately receiving employees’ premiums—Reliance had a
    duty of loyalty to verify that those premiums came only from eligible, enrolled
    employees. “ERISA fiduciaries must comply with the common law duty of loyalty,
    which includes the obligation to deal fairly and honestly with all plan members.”
    Shea v. Esensten, 
    107 F.3d 625
    , 628 (8th Cir. 1997). This also includes the “duty
    not to profit at the expense of the beneficiary.” Restatement (Second) of Trusts §
    170 cmt. a.
    Reliance violated this duty. The record shows that Skelton paid premiums for
    supplemental life insurance and Davidson received those payments. See HR Letter,
    DCD 179-10 (stating Skelton was incorrectly charged premiums for supplemental
    life insurance); 4/14/14 Premiums Due Letter at 2, DCD 179-1 (listing total
    premiums due as $821.97, including premiums for supplemental life insurance);
    Check, DCD 168-2 at 26 (paying $821.97 for “Skelton Insurance Premium” to the
    order of Davidson); Corey Skelton Aff. ¶ 4, DCD 178-3 (stating Skelton “paid the
    premiums for the supplemental life insurance by personal check” while on disability
    before she received the waiver).
    There is no genuine issue of material fact that Reliance then received
    Skelton’s premiums from Davidson. In its own interrogatory responses, Reliance
    stated that Davidson calculated premiums “based on an agreed upon rate” and sent
    the premium payments by “check” to Reliance. Reliance Interrog. Resp. ¶ 4, DCD
    168-1 at 41; id. ¶ 5 (“Premiums were remitted through the employer.”). This process
    was conducted “[o]n a monthly basis.” Reliance MSJ Br. at 6, DCD 184. Reliance
    further admitted that it did not know if it received Skelton’s supplemental life
    insurance premium payments because “the names of individual participants are not
    included with the premium payments.” Reliance Interrog. Resp. ¶ 16; see also
    Reliance MSJ Br. at 6, DCD 184 (acknowledging that due to the “limited
    information” produced by Reliance’s system with Davidson, Reliance “would not
    know for whom premiums were being sent or whether it was erroneously calculated
    by Davidson”).
    -12-
    Reliance argues it did not receive Skelton’s improper premiums, quoting the
    district court’s statement that “[w]hat is lacking in the record . . . is whether the
    amounts mistakenly billed and paid for by [Skelton] . . . were forwarded to
    Reliance.” However, the district court did not try to resolve this question. See Mem.
    Op. at 17-19, DCD 245 (finding Reliance used a “flawed” “system” that caused
    Skelton “to pay premiums for insurance coverage for which she was never
    approved,” so “Reliance breached its fiduciary duty” regardless of whether it
    received her premiums).
    The record establishes that: (1) Skelton paid her premiums, (2) Davidson
    received them, (3) Davidson remitted all employee premiums to Reliance through a
    monthly check, and (4) Reliance had no way to tell if Skelton’s payments were not
    remitted. Reliance presented no evidence that Davidson withheld Skelton’s
    payments or that it did not receive some employees’ premiums. The only reasonable
    inference is that Reliance received Skelton’s supplemental life insurance premiums
    in Davidson’s monthly check. Where one party presents circumstantial evidence
    supporting only one reasonable inference, the opponent cannot establish a genuine
    issue of material fact simply by demanding more evidence. Cf. United States v.
    Hirani, 
    824 F.3d 741
    , 747 (8th Cir. 2016) (rejecting argument that “it was error to
    consider circumstantial evidence” and not require direct evidence for “clear,
    unequivocal, and convincing” denaturalization standard at summary judgment).
    By receiving Skelton’s premiums without giving her a corresponding benefit
    of coverage—while serving as a fiduciary for her eligibility and enrollment—
    Reliance profited at her expense because it avoided any financial risk of having to
    pay coverage for her. Thus, Reliance breached it duty of loyalty. See Restatement
    (Second) of Trusts § 170 cmt. a (stating the duty of loyalty includes the “duty not
    to profit at the expense of the beneficiary”); Silva, 762 F.3d at 723 (“It was arguably
    fraudulent for [insurer] to collect premiums from a[n] employee who, [it] now
    argues, never had an approved policy.”); cf. Varity Corp. v. Howe, 
    516 U.S. 489
    ,
    506 (1996) (finding fiduciary violated duty of loyalty by “deceiving [the] plan’s
    -13-
    beneficiaries in order to save the employer money at the beneficiaries’ expense”
    (emphasis added)).
    This conclusion hinges on the fact that the Policy and Reliance’s own acts
    assigned it a fiduciary duty, which it breached; Reliance did not become a fiduciary
    merely by receiving premiums from an ineligible employee. See Gordon, 890 F.3d
    at 476 (finding insurer—which conducted only back-end claims review, had no
    further document-assigned fiduciary role, and did not assume one through any acts—
    was not a fiduciary for notifying employee of outstanding EOI despite receiving his
    improper premiums).
    Most importantly, Reliance told Skelton she would not pay premiums until it
    approved her application, but then took her premiums without approving her
    application—profiting on its broken promise. See Instructions, DCD 168-1 at 55
    (“Until your application for . . . Supplemental Life Insurance coverage is approved
    by [Reliance’s] Medical Underwriting Department . . . [y]ou will not be charged
    premiums for amounts subject to [EOI].”). Misleading an ERISA-plan participant
    has consequences. See, e.g., Varity, 
    516 U.S. at 506
     (“[L]ying is inconsistent with
    the duty of loyalty owed by all fiduciaries and codified in section 404(a)(1) of
    ERISA.” (quotations omitted)).
    Reliance cannot insulate itself by failing to communicate with Davidson about
    enrollment—which Reliance controlled—while having Davidson remit ill-gotten
    premiums. ERISA seeks “to protect . . . the interests of participants in employee
    benefit plans and their beneficiaries” and to “increase the likelihood that [they]
    receive their full benefits.” 
    29 U.S.C. §§ 1001
    (b), 1001b(c)(3). This Circuit has
    emphasized that allowing plaintiffs to seek full recovery for breach of fiduciary duty
    “is so important” because this eliminates the “‘perverse incentive[]’” for fiduciaries
    to “‘enjoy essentially risk-free windfall profits from employees who paid premiums
    on non-existent benefits but who never filed a claim for those benefits.’” Silva, 762
    F.3d at 725, quoting McCravy v. Metro. Life Ins. Co., 
    690 F.3d 176
    , 183 (4th Cir.
    2012)). Allowing an insurer to use “a compartmentalized system to escape
    -14-
    responsibility” would undermine ERISA’s purposes. See Salyers v. Metro. Life Ins.
    Co., 
    871 F.3d 934
    , 940 (9th Cir. 2017) (quotations omitted).
    Indeed, allowing a fiduciary to escape liability because it designed an
    enrollment system that ensured it would not know it was collecting “premiums on
    non-existent benefits” would endorse willful blindness—and the exact “perverse
    incentive” this Circuit has decried. See generally Patterson v. Reliance Standard
    Life Ins. Co., 
    986 F. Supp. 2d 1140
    , 1150 (C.D. Cal. 2013) (“Reliance Standard did
    not conduct any such investigation and only investigated the eligibility of Ms.
    Dietrich for supplemental life insurance coverage after her death.”); Cho v. First
    Reliance Standard Life Ins. Co., 
    852 Fed. Appx. 304
    , 305 (9th Cir. 2021) (holding
    Reliance liable where employer erroneously collected premiums from ineligible
    person for over a year despite unsubmitted EOI); cf. Chao v. Merino, 
    452 F.3d 174
    ,
    182 (2d Cir. 2006) (stating, in ERISA breach-of-fiduciary-duty case, that under the
    duty of prudence, “If a fiduciary was aware of a risk to the fund, he may be held
    liable for failing to investigate fully the means of protecting the fund from that risk”).
    In sum, Reliance had fiduciary roles, duties to Skelton stemming from those
    roles, and it breached those duties. The district court properly granted summary
    judgment to Plaintiff Corey Skelton, holding Reliance liable for the supplemental
    life insurance claim. Because Davidson paid $175,000 to settle that claim against it,
    the district court properly calculated that Reliance owes $63,000—the difference
    between the total $238,000 policy amount Skelton had sought and the amount
    Davidson already paid.
    IV.
    Separate from recovery under § 1132(a)(3) for breach of fiduciary duty, Corey
    Skelton also seeks recovery under 
    29 U.S.C. § 1132
    (a)(1)(B). This relief requires
    that Reliance owe him benefits, which in turn requires Skelton to have been enrolled
    in the supplemental life insurance. In support of his argument, he asserts Skelton
    -15-
    should have automatically received approval and did not have to submit an EOI
    because he had regained custody of his stepson.
    However, § 1132(a)(1)(B) requires claimants exhaust by appealing internal
    decisions, and the district court found that Corey Skelton failed to demonstrate
    exhaustion in the summary judgment record. On appeal, he identifies no evidence
    to challenge that finding. This Court need not address the merits of his argument.
    See Mem. Op. at 11-12, DCD 245; Chorosevic v. MetLife Choices, 
    600 F.3d 934
    ,
    941 (8th Cir. 2010).
    *******
    The judgment is affirmed.
    ______________________________
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