David Updike v. Multnomah County , 870 F.3d 939 ( 2017 )


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  •                 FOR PUBLICATION
    UNITED STATES COURT OF APPEALS
    FOR THE NINTH CIRCUIT
    DAVID UPDIKE,                            No. 15-35254
    Plaintiff-Appellant,
    D.C. No.
    v.                      3:13-cv-01619-
    SI
    MULTNOMAH COUNTY, a municipal
    corporation; STATE OF OREGON,
    Defendants-Appellees,       OPINION
    and
    CITY OF GRESHAM,
    Defendant.
    Appeal from the United States District Court
    for the District of Oregon
    Michael H. Simon, District Judge, Presiding
    Argued and Submitted June 7, 2017
    Portland, Oregon
    Filed August 31, 2017
    Before: A. Wallace Tashima, Ronald M. Gould,
    and Johnnie B. Rawlinson, Circuit Judges.
    Opinion by Judge Gould
    2              UPDIKE V. MULTNOMAH COUNTY
    SUMMARY *
    Americans With Disabilities Act / Rehabilitation Act
    The panel affirmed in part and reversed in part the
    district court’s summary judgment orders, and remanded, in
    a case in which David Updike, who has been deaf since birth,
    alleged that the State of Oregon and Multnomah County did
    not provide him with an American Sign Language interpreter
    at his arraignment on criminal charges, and that the County
    did not provide him with an ASL interpreter and other
    auxiliary aids in order for Updike to effectively
    communicate while he was in pretrial detainment and under
    pretrial supervision, in violation of Title II of the Americans
    with Disabilities Act and § 504 of the Rehabilitation Act.
    The panel held that Updike lacks standing to pursue his
    claims for injunctive relief against the State because it is no
    more than speculation and conjecture that the State will not
    provide an ASL interpreter and auxiliary aids if Updike
    makes an appearance as a pretrial detainee again, and lacks
    standing to pursue his claims for injunctive relief against the
    County because the possibility of recurring injury remains
    speculative.
    The panel affirmed the district court’s summary
    judgment in favor of the State on Updike’s claims under the
    ADA and § 504 because there is no evidence that the State’s
    failure to provide an ASL interpreter was the result of
    deliberate indifference.
    *
    This summary constitutes no part of the opinion of the court. It
    has been prepared by court staff for the convenience of the reader.
    UPDIKE V. MULTNOMAH COUNTY                    3
    The panel reversed the district court’s summary
    judgment in favor of the County on Updike’s ADA and
    § 504 claims for damages. The panel held that a reasonable
    jury could find that the County was deliberately indifferent
    and violated Title II and § 504 when it did not conduct an
    informed assessment of Updike’s accommodation needs and
    did not give primary deference to Updike’s requests or
    context-specific consideration to his requests; and when
    County employees failed to provide Updike with an ASL
    interpreter in a multitude of interactions with County
    employees, did not offer use of a TTD, and did not turn on
    closed captioning.
    COUNSEL
    Carl L. Post (argued), John Burgess, and Daniel Snyder, Law
    Offices of Daniel J. Snyder, Portland, Oregon, for Plaintiff-
    Appellant.
    Jacqueline Kamins (argued), Assistant County Attorney;
    David N. Blankfeld, Multnomah County Attorney; Office
    of Multnomah County Attorney, Portland, Oregon; for
    Defendant-Appellee Multnomah County.
    Peenesh Shah (argued), Assistant Attorney General;
    Benjamin Gutman, Solicitor General; Ellen F. Rosenblum,
    Attorney General; Oregon Department of Justice, Salem,
    Oregon; for Defendant-Appellee State of Oregon.
    4             UPDIKE V. MULTNOMAH COUNTY
    OPINION
    GOULD, Circuit Judge:
    David Updike, who has been deaf since birth, uses
    American Sign Language (“ASL”) as his primary language.
    He brings this action against Defendants the State of Oregon
    (“State”) and Multnomah County (“County”), alleging that
    the State and the County did not provide him with an ASL
    interpreter at his arraignment on criminal charges, and that
    the County did not provide him with an ASL interpreter and
    other auxiliary aids in order for Updike to effectively
    communicate while he was in pretrial detainment and under
    pretrial supervision. Updike brings claims for violations of
    Title II of the Americans with Disabilities Act (“ADA”),
    
    42 U.S.C. §§ 12101
    –12213, and § 504 of the Rehabilitation
    Act, 
    42 U.S.C. §§ 701
    –796I, negligence, and false arrest.
    Updike appeals the district court’s grant of summary
    judgment to Defendants on all claims. We affirm in part,
    reverse in part, and remand this case for further proceedings.
    I
    A
    David Updike has been deaf since birth and
    communicates primarily through ASL, which is his native
    language and preferred method of communication. Updike
    does not consider himself to be bilingual in English and does
    not read or speak English well. Updike is not proficient at
    reading lips because he has never heard English words—in
    these circumstances, it is difficult to know the shape that lips
    make to produce certain words. All of Updike’s friends are
    deaf and Updike’s ex-wife is deaf. Updike explains that he
    “live[s] in the deaf world.”
    UPDIKE V. MULTNOMAH COUNTY                            5
    In the early afternoon of January 14, 2013, officers from
    the Gresham Police Department arrived at Updike’s home to
    respond to a 911 call reporting a disturbance. The 911 caller
    told the operator that the disturbance 1 involved deaf
    individuals, but the officers did not bring an ASL interpreter
    with them. The officers arrested Updike and took him to
    Multnomah County Detention Center (“MCDC”) for
    booking.
    MCDC has a telecommunications device for the deaf
    (“TDD”) available. MCDC staff, including corrections
    deputies and medical providers, can request an ASL
    interpreter as needed. The County has a contract with
    Columbia Language Services, Inc. to provide interpreting
    services, including “Interpretation for the Deaf,”
    “Interpretation    for     the     Deaf/After     Hours,”
    “Remote/Electronic       Interpretation,”     “Interpreter
    [Services]/Normal      Hours/ASL,”      and   “Interpreter
    Services/After Hours/ASL.”
    At MCDC, Updike signed for an ASL interpreter and a
    teletypewriter (“TTY”) 2 and tried to speak the word
    “interpreter,” but was denied these requests. Instead, Officer
    Ozeroff showed Updike statements written by the other
    person involved in the disturbance and a witness, and wrote
    Updike a note asking Updike to write down what happened.
    Updike had trouble writing down what happened because
    written English is not his preferred form of communication.
    No ASL interpreter was provided.
    1
    Updike explains that a deaf guest in his home assaulted him after
    he refused to give the guest money.
    2
    TDD and TTY are used interchangeably by Updike and throughout
    this opinion.
    6            UPDIKE V. MULTNOMAH COUNTY
    At booking, a female corrections office removed
    Updike’s handcuffs and spoke to Updike. Updike tried to
    read her lips and could not understand her statements.
    Deputy Kessinger, a booking deputy, completed Updike’s
    intake. Updike was also photographed and fingerprinted.
    Updike requested an ASL interpreter during the booking
    process but was not given one.
    After booking, Updike was placed in a holding room.
    Updike saw other inmates making telephone phone calls,
    and he wanted to call an attorney and his mother. He asked
    a corrections officer for a TTY, by saying “TTY,” and
    motioned his hand to his ear to mime a telephone. The
    officer instructed Updike to sit down and gestured for
    Updike to sit down. Updike stated and signed “I need an
    interpreter,” but the officer did not respond to this request.
    Updike then spoke the word “paper” and made a writing
    gesture. The officer denied the request for paper and a
    writing instrument, and told Updike to sit down.
    After the booking process, Updike again asked to use a
    TTY by gesturing typing and by making a verbal request to
    a different corrections officer. The officer denied the
    requests and instructed Updike to sit down and wait.
    Still at MCDC, Updike met with Nurse Nielsen and
    asked for an ASL interpreter.            Updike wanted to
    communicate that officers hurt his neck and back during the
    course of his arrest, but the nurse did not request or provide
    an interpreter despite his request. The nurse pointed to
    questions on a health intake form, but Updike could not read
    the form very well and used body language to answer the
    questions the best he could. The nurse did not examine his
    neck and back, and Updike could not communicate that
    those areas hurt.
    UPDIKE V. MULTNOMAH COUNTY                     7
    Updike met with Recognizance Officer Iwamoto from
    Multnomah County Pretrial Services Program. Updike had
    trouble reading the officer’s lips and requested an ASL
    interpreter. The officer did not provide one. Updike also
    requested a TTY, but was not given one. Updike then
    learned that he would be held overnight and would appear in
    court the next day. Officer Iwamoto assured Updike that
    Iwamoto would notify the court that Updike would require
    an interpreter at his arraignment.
    Officer Iwamoto’s practice is to communicate with deaf
    people in custody by writing notes. Officer Iwamoto
    testified that if Updike was again arrested, he would likely
    not be given an ASL interpreter for his recognizance
    interview, and that he believed this practice needed to
    change.       Iwamoto stated that he felt that written
    communication was sufficient to complete Updike’s
    recognizance interview in order to make a release
    determination. Iwamoto’s summary of his interview with
    Updike noted that the interview was conducted by writing,
    but that Updike would “need a sign language interpreter for
    court.” This information became part of the court’s records,
    and went to the judge, the district attorney’s office, and the
    defense attorney. The information was also made available
    to pretrial release services. Iwamoto stated that he made this
    determination because arraignment occurred by video
    conference, and not because he himself had difficulties
    communicating with Updike by writing during the
    recognizance interview.
    While at MCDC, Updike also met with Deputy
    Waggoner, a classification deputy. Waggoner’s notes said
    that Updike was deaf; this notation was made so corrections
    staff could give Updike accommodations, including getting
    the TTD machine for Updike to make phone calls. However,
    8             UPDIKE V. MULTNOMAH COUNTY
    Deputy Waggoner did not call for an ASL interpreter during
    his triage interview with Updike because Waggoner did not
    think that Updike needed one and felt that Updike
    communicated fine using written English. Waggoner has
    never been trained on the necessary steps to obtain an
    interpreter for a deaf person during booking, and does not
    know how to get an ASL interpreter if he had trouble with a
    deaf inmate during a triage interview. Waggoner indicated
    in the Classification Summary Report that he believed
    Updike read fine, but also noted that Updike answered “yes”
    to the question asking whether Updike had a disability that
    would impact his ability to understand instructions while
    detained.
    During Updike’s time at MCDC, he was not given access
    to an ASL interpreter, a computer, a TTY, video relay
    services, or pen and paper. He could not call a lawyer or his
    family members without a TTY device. He was not able to
    watch television because there was no video relay service
    and no closed captioning.
    On the evening of January 14, 2013, Updike was
    transferred to Multnomah County Inverness Jail (“MCIJ”).
    At MCIJ, an officer gave Updike a toothbrush, toothpaste, a
    comb, some blank paper and a pen, and a copy of MCIJ’s
    Inmate Manual. Updike wrote to the officer that his neck
    and back hurt, and he requested pain medication, but no
    medical provider examined Updike.
    Updike remained at MCIJ from January 14 through
    January 16, 2013. He made many requests for a TTY so he
    could make phone calls, as he saw that other inmates were
    freely able to use telephones during their free time. He was
    denied these requests. Updike also wrote a note requesting
    that an officer turn on closed captioning, but that request was
    not honored. MCIJ uses a loudspeaker system to address
    UPDIKE V. MULTNOMAH COUNTY                     9
    inmates, but Updike did not hear any of the announcements
    made while at MCIJ.
    On January 15, 2013, Updike appeared at his
    arraignment by video. MCIJ arranges arraignment by video,
    and inmates are not transported to court. During the
    arraignment, Updike could see but not read Judge Kathleen
    Dailey’s lips and noticed that an interpreter was not in the
    courtroom. Upon learning that Updike was deaf, Judge
    Dailey postponed Updike’s arraignment to the following day
    when an ASL interpreter would be available. Updike was
    thus held for another night at MCIJ.
    The County’s Pretrial Release Office conducts pretrial
    release interviews, including an assessment of the language
    needs of an individual, such as whether an individual needs
    an ASL interpreter, or whether the individual requires some
    other accommodation for hearing loss. This information is
    transmitted to the staff of the Oregon Judicial Department
    (“OJD”) prior to arraignment. Updike’s pretrial release
    documents received by OJD employees noted that Updike
    required an ASL interpreter. If staff do not determine
    whether an interpreter is required, the issue is not addressed
    until the court appearance. Typically, OJD staff prepare for
    arraignments by looking only at the booking register and not
    by reviewing the pretrial release report. But if a booking
    register notes a need for an accommodation, OJD staff would
    take appropriate action. At some time after Updike’s
    arraignment, the County modified the format of the booking
    register so that the booking register notifies the court of a
    need for an accommodation. As a result of this change, OJD
    staff are now alerted that a person needs an ASL interpreter
    or a foreign language interpreter through the booking
    register.
    10              UPDIKE V. MULTNOMAH COUNTY
    On January 16, 2013, Updike again appeared in court by
    videoconference. An ASL interpreter was provided for
    Updike, and Updike was released that day. Updike again
    requested a corrections officer to supply him with a TTY so
    he could call for his daughter to pick him. He received a
    TTY for the first time, and left jail late that evening.
    On January 17, 2013, Updike reported to pretrial
    supervision as ordered by Judge Dailey. Updike met with
    Michale Sacomano, a case manager for the Multnomah
    County Department of Community Justice’s Pretrial
    Services Program. Sacomano conducted intake by written
    communication, despite the fact that Updike did not agree to
    conduct intake by writing and had requested—by both
    signing and speaking—an ASL interpreter and signed
    requesting an ASL interpreter. Sacomano denied the
    request, and explained that Updike should write all of his
    requests. 3 Updike had a series of miscommunications with
    Sacomano, and felt that Sacomano believed Updike used his
    hearing impairment as an excuse to violate conditions of his
    pretrial release. 4
    3
    Sacomano disputes whether Updike requested an ASL interpreter
    at this meeting. Because this is an appeal from the grant of summary
    judgment to Defendants, we construe the facts in the light most favorable
    to Updike as the non-moving party. See Olsen v. Idaho State Bd. of Med.,
    
    363 F.3d 916
    , 922 (9th Cir. 2004).
    4
    Sacomano’s log entries noted that Updike’s case was dismissed,
    that Updike had poor reporting during his time with pretrial services, that
    Updike used his hearing impairment as the reason for not complying with
    the conditions of supervision, and that their interactions were
    challenging because Updike “argued” everything. The “hearing
    impaired, learning impaired, and developmentally disabled individuals
    engage in a range of coping mechanisms that can give the false
    impression of uncooperative behavior or lack of remorse.” Armstrong v.
    UPDIKE V. MULTNOMAH COUNTY                           11
    The trial on Updike’s criminal charge was postponed
    until April 22, 2013. After the jury was impaneled, the
    district attorney moved for dismissal.
    B
    On September 13, 2013, Updike filed his complaint,
    alleging claims against the City of Gresham, Multnomah
    County, and the State of Oregon. In early 2014, the City of
    Gresham settled. On June 1, 2014, Updike filed his first
    amended complaint. Updike brought several claims: ADA
    discrimination claims against the State and the County,
    violations of § 504 of the Rehabilitation Act against the State
    and the County, common law negligence against the State
    and the County, and false arrest against the County. He
    sought compensatory damages, injunctive relief, and
    attorneys’ fees and costs.
    The State filed its motion for summary judgment on
    April 23, 2014, which the district court granted on October
    15, 2014. The County filed its motion for summary
    judgment on November 26, 2014, which the district court
    granted on March 24, 2015. The district entered final
    judgment on March 24, 2015.
    Updike timely appealed. He does not challenge the grant
    of summary judgment on his negligence and false arrest
    claims.
    Davis, 
    275 F.3d 849
    , 867 (9th Cir. 2001), abrogated on other grounds
    by Johnson v. California, 
    543 U.S. 499
    , 504–05 (2005). As a result, it is
    likely that such individuals may have difficulty interacting with
    personnel who supervise them. 
    Id.
     This is one basis that may explain
    why the interactions between Sacomano and Updike were challenging.
    12           UPDIKE V. MULTNOMAH COUNTY
    II
    We have jurisdiction under 
    28 U.S.C. § 1291
    . We
    review de novo a district court’s grant of summary judgment.
    Gonzales v. CarMax Auto Superstores, LLC, 
    840 F.3d 644
    ,
    648 (9th Cir. 2016). On review, we determine—viewing the
    evidence in the light most favorable to Updike, the non-
    moving party—whether there are any genuine issues of
    material fact and whether the district court correctly applied
    the relevant substantive law. Olsen v. Idaho State Bd. of
    Med., 
    363 F.3d 916
    , 922 (9th Cir. 2004); see Fed. R. Civ. P.
    56. “Summary judgment is improper if ‘there are any
    genuine factual issues that properly can be resolved only by
    a finder of fact because they may reasonably be resolved in
    favor of either party.’” Simo v. Union of Needletrades,
    Indus. & Textile Emps., 
    322 F.3d 602
    , 610 (9th Cir. 2003)
    (quoting Anderson v. Liberty Lobby, Inc., 
    477 U.S. 242
    , 250
    (1986)). We review de novo the district court’s decision
    regarding standing. Fair Hous. of Marin v. Combs, 
    285 F.3d 899
    , 902 (9th Cir. 2002).
    III
    Article III of the Constitution limits federal courts to
    hearing only cases and controversies. To establish standing
    to sue, a plaintiff must show: (1) an injury that is concrete
    and particularized and actual or imminent; (2) a causal
    connection between the injury and defendant’s challenged
    action; and (3) redressability. Lujan v. Defs. of Wildlife,
    
    504 U.S. 555
    , 560–61 (1992). Apart from this, standing for
    injunctive relief requires that a plaintiff show a “real and
    immediate threat of repeated injury.” O’Shea v. Littleton,
    
    414 U.S. 488
    , 496 (1974); see also City of Los Angeles v.
    Lyons, 
    461 U.S. 95
    , 107–08 (1983).
    UPDIKE V. MULTNOMAH COUNTY                            13
    The parties do not dispute that Updike satisfies the
    general standing requirements of Article III, 5 but instead
    dispute whether Updike has shown a real and immediate
    threat that the injury will be repeated—which is necessary
    for standing to seek injunctive relief.
    A
    Updike offers no evidence of a “real or immediate
    threat” that he would be “wronged again” by way of the
    State’s failure to provide an ASL interpreter at future court
    appearances. Lyons, 
    461 U.S. at 111
    . Evidence in the record
    further indicates that this wrongful conduct will likely not
    occur again, given that information about necessary
    accommodations are now noted in the booking registers—
    the documents relied upon by OJD to set hearing dates—
    rather than the pretrial release reports.
    Updike has not met his burden of showing that the
    State’s allegedly wrongful behavior will likely recur.
    Moreover, Updike’s evidence is insufficient to establish that
    any such wrongful behavior is likely to recur against him,
    i.e., that he is likely again to be a pretrial detainee. Updike
    lacks standing to pursue his claims for injunctive relief
    against the State because it is no more than speculation and
    conjecture that the State will not provide an ASL interpreter
    5
    Nor could the County or State really dispute this: The State and
    County’s alleged failure to provide Updike with an ASL interpreter or
    the use of auxiliary services constitute concrete and particularized
    injuries sufficient to satisfy Article III. Further, Updike’s inability to
    effectively communicate with corrections staff or even communicate at
    all with his lawyer or family was caused by the Defendants’ failure to
    provide him with accommodation and meaningful access. Finally, a
    decision favorable to Updike would redress his injuries. See Lujan,
    605 U.S. at 560–61.
    14            UPDIKE V. MULTNOMAH COUNTY
    and auxiliary aids if Updike makes an appearance as a
    pretrial detainee again. See id. at 103, 107–08.
    B
    Although certain facts slightly alter our calculus in
    considering the threat of future harm from the County, we
    also hold that the possibility of recurring injury remains
    speculative such that Updike also lacks standing to pursue
    injunctive relief against the County.
    Updike has been booked at MCDC on five previous
    occasions, and avers that he had been held overnight in a
    Multnomah County detention facility before and was then
    denied an ASL interpreter and a TTY although he requested
    auxiliary aids and services. Record evidence also shows that
    a County officer had communicated with other deaf people
    in custody by writing notes, and that another County officer
    admitted to now knowing how to get an ASL interpreter if
    he had difficulties communicating with a deaf inmate.
    Although “past wrongs are evidence bearing on whether
    there is a real and immediate threat of repeated injury,”
    O’Shea, 
    414 U.S. at 496
    , “past wrongs do not in themselves
    amount to [a] real and immediate threat of injury necessary
    to make out a case or controversy,” Lyons, 
    461 U.S. at 103
    .
    Updike’s past injury is insufficient to establish that the risk
    of recurring injury is more than speculative. He has not
    identified specific County policies and practices that would
    subject Updike to a realistic possibility that the County
    would subject him to the injurious acts again in the future.
    Compare 
    id.
     at 108–110 (holding that the plaintiff did not
    have standing because it was no more than conjecture that
    he would be subject to another unconstitutional chokehold
    in the future), with Armstrong v. Davis, 
    275 F.3d 849
    , 864
    (9th Cir. 2001) (explaining that the California Board of
    UPDIKE V. MULTNOMAH COUNTY                   15
    Prison Term’s consistent practice of denying appropriate
    accommodations warranted holding that the plaintiff class
    established standing), abrogated on other grounds by
    Johnson v. California, 
    543 U.S. 499
    , 504–05 (2005).
    Further counseling against standing for injunctive relief is
    the assumption that Updike will likely conform his activities
    within the law such that he would not be arrested and
    detained in the future. See O’Shea, 
    414 U.S. at 497
     (“We
    assume that respondents will conduct their activities within
    the law and so avoid prosecution and conviction as well as
    exposure to the challenged course of conduct said to be
    followed by petitioners.”). Updike has not shown “there is
    ‘sufficient immediacy and reality’ to [his] allegations of
    future injury to warrant invocation” of jurisdiction. 
    Id.
    In sum, Updike does not have standing to pursue his
    claims for injunctive relief against the State and County. We
    turn next to the merits of his claims for compensatory
    damages.
    IV
    A
    Updike challenges the district court’s grant of summary
    judgment in favor of the State and the County on his ADA
    and § 504 claims.
    The ADA was enacted “to provide a clear and
    comprehensive national mandate for the elimination of
    discrimination against individuals with disabilities” and “to
    provide clear, strong, consistent, enforceable standards
    addressing discrimination against individuals with
    disabilities.” 
    42 U.S.C. § 12101
    (b)(1)&(2). Title II of the
    ADA provides:
    16            UPDIKE V. MULTNOMAH COUNTY
    [N]o qualified individual with a disability
    shall, by reason of such disability, be
    excluded from participation in or be denied
    the benefits of the services, programs, or
    activities of a public entity, or be subjected to
    discrimination by any such entity.
    
    Id.
     § 12132. To prove that a public program or service
    violated Title II of the ADA, Updike must show that: “(1) he
    is a ‘qualified individual with a disability’; (2) he was either
    excluded from participation in or denied the benefits of a
    public entity’s services, programs, or activities, or was
    otherwise discriminated against by the public entity; and
    (3) such exclusion, denial of benefits, or discrimination was
    by reason of his disability.” Duvall v. Cty. of Kitsap, 
    260 F.3d 1124
    , 1135 (9th Cir. 2001), as amended on denial of
    reh’g en banc (Oct. 11, 2001). This provision extends to
    discrimination against inmates detained in a county jail. See
    Penn. Dep’t of Corr. v. Yeskey, 
    524 U.S. 206
    , 210 (1998)
    (concluding that “[s]tate prisons fall squarely within the
    statutory definition of ‘public entity,’ which includes ‘any
    department, agency, special purpose district, or other
    instrumentality of a State or States or local government.’”
    (quoting 
    42 U.S.C. § 12131
    (1)(B))).
    “Title II of the ADA was expressly modeled after § 504
    of the Rehabilitation Act.” Duvall, 
    260 F.3d at 1135
    .
    Section 504 of the Rehabilitation Act provides:
    No otherwise qualified individual with a
    disability . . . shall, solely by reason of her or
    his disability, be excluded from the
    participation in, be denied the benefits of, or
    be subjected to discrimination under any
    UPDIKE V. MULTNOMAH COUNTY                     17
    program or activity receiving           Federal
    financial assistance . . . .
    
    29 U.S.C. § 794
    . To bring a § 504 claim, Updike must show
    that “(1) he is an individual with a disability; (2) he is
    otherwise qualified to receive the benefit; (3) he was denied
    the benefits of the program solely by reason of his disability;
    and (4) the program receives federal financial assistance.”
    Duvall, 
    260 F.3d at 1135
    .
    Title II and § 504 include an affirmative obligation for
    public entities to make benefits, services, and programs
    accessible to people with disabilities. See id. at 1136; Pierce
    v. District of Columbia, 
    128 F. Supp. 3d 250
    , 266–67
    (D.D.C. 2015) (citing 
    42 U.S.C. § 12131
    (2) and 
    28 C.F.R. § 35.130
    (b)(1)(ii)), reconsideration denied, 
    146 F. Supp. 3d 197
     (D.D.C. 2015).
    As to persons with a hearing disability, implementing
    regulations for Title II provide that a public entity must “take
    appropriate steps to ensure that communications” with
    disabled persons “are as effective as communications with
    others.” 
    28 C.F.R. § 35.160
    (a). These regulations, squarely
    on point here, provide:
    (b) (1) A public entity shall furnish
    appropriate auxiliary aids and services where
    necessary to afford individuals with
    disabilities,      including        applicants,
    participants, companions, and members of
    the public, an equal opportunity to participate
    in, and enjoy the benefits of, a service,
    program, or activity of a public entity.
    (2) The type of auxiliary aid or service
    necessary to ensure effective communication
    18          UPDIKE V. MULTNOMAH COUNTY
    will vary in accordance with the method of
    communication used by the individual; the
    nature, length, and complexity of the
    communication involved; and the context in
    which the communication is taking place. In
    determining what types of auxiliary aids and
    services are necessary, a public entity shall
    give primary consideration to the requests of
    individuals with disabilities. In order to be
    effective, auxiliary aids and services must be
    provided in accessible formats, in a timely
    manner, and in such a way as to protect the
    privacy and independence of the individual
    with a disability.
    
    Id.
     § 35.160(b). For deaf and hearing-impaired persons,
    auxiliary aids and services include:
    Qualified interpreters on-site or through
    video remote interpreting (VRI) services;
    notetakers;     real-time      computer-aided
    transcription services; written materials;
    exchange of written notes; telephone handset
    amplifiers; assistive listening devices;
    assistive listening systems; telephones
    compatible with hearing aids; closed caption
    decoders; open and closed captioning,
    including real-time captioning; voice, text,
    and      video-based      telecommunications
    products and systems, including text
    telephones (TTYs), videophones, and
    captioned telephones, or equally effective
    telecommunications devices; videotext
    displays;    accessible      electronic   and
    information technology; or other effective
    UPDIKE V. MULTNOMAH COUNTY                    19
    methods of making aurally delivered
    information available to individuals who are
    deaf or hard of hearing[.]
    Id. § 35.104(1).
    The Appendix to the ADA regulations also makes clear
    that the public entity has a duty to ensure effective
    communications and establishes a required deference that
    must normally be given to a disabled person’s personal
    choice of aid and service:
    The public entity shall honor the choice [of
    the individual with a disability] unless it can
    demonstrate that another effective means of
    communication exists or that use of the
    means chosen would not be required under
    § 35.164. Deference to the request of the
    individual with a disability is desirable
    because of the range of disabilities, the
    variety of auxiliary aids and services, and
    different circumstances requiring effective
    communication.
    Id. pt. 35, App. A (alteration in original) (quoting 28 C.F.R.
    pt. 35, App. A (2009)). The Appendix goes on to explain
    that “the type of auxiliary aid or service necessary to ensure
    effective communication will vary with the situation.” Id.
    These regulations “require effective communication in
    courts, jails, prisons, and with law enforcement officers.” Id.
    One limitation on this duty, however, provides that a
    public entity is not required “to take any action that it can
    demonstrate would result in a fundamental alteration in the
    nature of a service, program, or activity or in undue financial
    and administrative burdens.” Id. § 35.164; see also id. pt.
    20            UPDIKE V. MULTNOMAH COUNTY
    35, App. A. Yet the mere payment for an ASL interpreter
    and the payment for a TTY or similar device cannot be
    considered an undue burden.
    Under both Title II of the ADA and § 504 of the
    Rehabilitation Act, Updike must show that he was excluded
    from participating in or denied the benefits of a program’s
    services      or     otherwise        discriminated     against.
    “[C]ompensatory damages are not available under Title II or
    § 504 absent a showing of discriminatory intent.” Ferguson
    v. City of Phoenix, 
    157 F.3d 668
    , 674 (9th Cir. 1998), as
    amended (Oct. 8, 1998); see Duvall, 
    260 F.3d at 1138
    . To
    show intentional discrimination, this circuit requires that the
    plaintiff show that a defendant acted with “deliberate
    indifference,” which requires “both knowledge that a harm
    to a federally protected right is substantially likely, and a
    failure to act upon that . . . likelihood.” Duvall, 
    260 F.3d at 1139
    . “When the plaintiff has alerted the public entity to his
    need for accommodation (or where the need for
    accommodation is obvious, or required by statute or
    regulation), the public entity is on notice that an
    accommodation is required, and the plaintiff has satisfied the
    first element of the deliberate indifference test.” 
    Id.
     To meet
    the second prong, the entity’s failure to act “must be a result
    of conduct that is more than negligent, and involves an
    element of deliberateness.” 
    Id.
    A public entity may be liable for damages under Title II
    of the ADA or § 504 of the Rehabilitation Act “if it
    intentionally or with deliberate indifference fails to provide
    meaningful access or reasonable accommodation to disabled
    persons.” Mark H. v. Lemahieu, 
    513 F.3d 922
    , 937–38 (9th
    Cir. 2008).       The “failure to provide reasonable
    accommodation can constitute discrimination.” Vinson v.
    Thomas, 
    288 F.3d 1145
    , 1154 (9th Cir. 2002). A public
    UPDIKE V. MULTNOMAH COUNTY                     21
    entity may not disregard the plight and distress of a disabled
    individual.
    The parties do not dispute that Updike is a qualified
    individual with a disability and that, as a detainee at the
    detention facility, he was otherwise qualified to receive the
    services and benefits of the public entity. Instead, the parties
    dispute whether Updike was intentionally discriminated
    against when his requested accommodations were denied or
    when accommodation was not provided. Because Updike’s
    ADA and § 504 claims do not differ in any respect relevant
    to resolving this appeal, and no party asserts that any
    distinctions are material, we address the ADA and § 504
    claims together. See Duvall, 
    260 F.3d at
    1135–36.
    B
    The thrust of Updike’s allegations against the State is
    that the State failed to arrange for an ASL interpreter at
    Updike’s first criminal court appearance. As a result,
    Updike had to stay at MCIJ for an additional evening, and
    he complains that he could have been released earlier if an
    ASL interpreter had been provided on January 15, 2013, the
    date of his first arraignment hearing. The district court
    concluded that Updike did not show that the State acted with
    deliberate indifference. The State gave evidence that in
    setting Updike’s arraignment, it reviewed the booking
    register, which did not note his need for an interpreter, but
    not the pretrial release report, which did note Updike’s need
    for an interpreter.
    Updike relies on Robertson v. Las Animas County
    Sheriff’s Department, 
    500 F.3d 1185
    , 1199 (10th Cir. 2007)
    and Chisolm v. McManimon, 
    275 F.3d 315
    , 330 (3d Cir.
    2001) to argue that he was denied the ability to participate at
    the January 15, 2013 arraignment. Both cases involved deaf
    22             UPDIKE V. MULTNOMAH COUNTY
    or hearing impaired individuals who made court appearances
    without ASL interpreters. But neither out-of-circuit case
    discussed our circuit’s heightened requirement for a plaintiff
    to establish that the discrimination was committed with
    deliberate indifference in order to recover monetary
    damages under the ADA or § 504. See Duvall, 
    260 F.3d at
    1138–39. We have explained deliberate indifference as
    follows:
    Because in some instances events may be
    attributable to bureaucratic slippage that
    constitutes negligence rather than deliberate
    action or inaction, we have stated that
    deliberate indifference does not occur where
    a duty to act may simply have been
    overlooked, or a complaint may reasonably
    have been deemed to result from events
    taking their normal course. Rather, in order
    to meet the second element of the deliberate
    indifference test, a failure to act must be a
    result of conduct that is more than negligent,
    and involves an element of deliberateness.
    
    Id. at 1139
    .
    We conclude that the district court correctly granted
    summary judgment for the State on this issue. This case
    reflects an absence of effective communication and
    coordination between the County’s pretrial services and
    employees at OJD about the need for an interpreter at
    Updike’s arraignment. While it is regrettable that it appears
    that Updike spent an extra night in jail that he likely would
    not have had to spend had he been provided an ASL
    interpreter the first time he appeared before Judge Dailey,
    there is no evidence that the State deliberately failed to order
    UPDIKE V. MULTNOMAH COUNTY                     23
    an interpreter at the January 15, 2013 arraignment. Instead,
    the evidence shows “bureaucratic slippage that constitutes
    negligence rather than deliberate action or inaction.” 
    Id.
    Since Updike’s first arraignment, the County and State have
    reviewed their procedures and taken the appropriate
    corrective action, such that this “bureaucratic slippage” is
    likely to be avoided in the future. Similarly, pretrial services
    has modified their procedures such that the booking register
    now provides the necessary notice for accommodations.
    There is no evidence that the State’s failure to provide an
    ASL interpreter was the result of deliberate indifference. We
    accordingly affirm the district court’s holding that summary
    judgment in favor of the State is appropriate on Updike’s
    claims under the ADA and § 504.
    C
    Along with alleging that the County failed to arrange for
    an ASL interpreter at Updike’s arraignment, Updike alleges
    that the County did not provide him with an ASL interpreter
    and other auxiliary aids in order to effectively communicate
    while he was in pretrial detainment and under pretrial
    supervision. The district court held that Updike could have,
    but did not, provide the County notice of this conduct that
    allegedly violated the ADA and § 504 and that summary
    judgment was warranted on this ground. The district court,
    however, went on to review Updike’s allegations and found
    that there was no evidence in the record creating a genuine
    issue as to whether the County intentionally violated the
    ADA or the Rehabilitation Act. As to Updike’s ADA and
    § 504 claims for damages against the County, we reverse.
    24            UPDIKE V. MULTNOMAH COUNTY
    1
    “Federal Rule of Civil Procedure 8(a)(2) requires that the
    allegations in the complaint ‘give the defendant fair notice
    of what the plaintiff’s claim is and the grounds upon which
    it rests.’” Pickern v. Pier 1 Imports (U.S.), Inc., 
    457 F.3d 963
    , 968 (9th Cir. 2006) (quoting Swierkiewicz v. Sorema
    N.A., 
    534 U.S. 506
    , 512, (2002)). “[S]ummary judgment is
    not a procedural second chance to flesh out inadequate
    pleadings.” Wasco Prods., Inc. v. Southwall Techs., Inc.,
    
    435 F.3d 989
    , 992 (9th Cir. 2006).
    The district court found that Updike raised several
    specific factual allegations in his declaration opposing the
    County’s motion for summary judgment, submitted after the
    close of discovery, that were not previously raised in his
    complaint, including:
    Plaintiff’s requests: (1) for an auxiliary aid to
    make telephone calls; (2) for an ASL
    interpreter to speak with Nurse Julie Nielson;
    (3) for closed captioning to be turned on for
    the [j]ail televisions; and (4) for an ASL
    interpreter for his meetings with pre-trial
    services.
    The district court concluded that Updike’s failure to provide
    the County with adequate notice of additional allegations
    warranted summary judgment on Updike’s ADA and § 504
    claims on these allegations.
    We disagree. Although the primary focus of Updike’s
    complaint was on the ASL interpreter that was not provided
    at his arraignment on January 15, 2013, Updike’s complaint
    gave sufficient factual allegations describing the County’s
    failure to provide auxiliary aids and services while Updike
    UPDIKE V. MULTNOMAH COUNTY                    25
    was detained and under pretrial supervision to put the
    County on notice that those inactions would be at issue. For
    example, Updike’s complaint stated that while Updike was
    at MCDC he requested an ASL interpreter and a TTY but
    neither was provided. He further alleged that he was
    directed to write a statement without the accommodations of
    a TTY or an ASL interpreter. The complaint went on to
    allege that the County did not provide Updike with an ASL
    interpreter while he was held at MCIJ.
    His complaint also alleged that while he awaited trial, he
    was under the supervision of employees of the County. He
    had requested an ASL interpreter to aid his communication,
    but the County did not accommodate this request. Updike
    repeated these allegations throughout his complaint:
    Defendant County denied Plaintiff the
    benefits of Defendant’s services and
    programs through failure to provide an ASL
    interpreter and failure to promptly provide a
    TTD while Plaintiff was in custody.
    Defendant County also failed to provide an
    ASL interpreter during Plaintiff’s pretrial
    release while he was under the supervision of
    Defendant County’s employees.
    The complaint specifically alleged that the County
    denied Updike “effective communication by refusing to
    provide him with a qualified interpreter in circumstances
    involving the following types of communication which
    would be normal in criminal investigations and the arrest of
    a suspect.” These circumstances included:
    explaining to the police the details of the
    incident and the alleged crime; discussing
    injuries; discussing damage to and loss of
    26           UPDIKE V. MULTNOMAH COUNTY
    personal      property;      conveying       and
    understanding one’s rights as a crime victim;
    conveying and understanding one’s rights as
    an arrestee and pretrial detainee; asserting the
    right to effective communication during
    booking and being held by a jail or
    correctional facility; asserting the right to an
    ASL interpreter for appearances in court; and
    asserting     the     right     to     effective
    communication with supervising County
    employees during pretrial release.
    Updike complied with the notice pleading requirement
    of Federal Rule of Civil Procedure 8. Updike alleged
    sufficient facts that the County did not accommodate his
    requests for an auxiliary aid to make telephone calls or for
    an ASL interpreter while in custody, such that the County
    should have been “on notice of the evidence it need[ed] to
    adduce in order to defend against [Updike’s] allegations.”
    Coleman v. Quaker Oats Co., 
    232 F.3d 1271
    , 1292 (9th Cir.
    2000). Coupled with Updike’s deposition testimony, the
    County was put on notice of the evidence it would need to
    defend against Updike’s ADA and Rehabilitation Act
    claims. See 
    id.
    2
    The district court also granted summary judgment on the
    alternative ground that there was insufficient evidence of
    intentional discrimination by the County against Updike.
    The County argues that not providing Updike with his
    preferred form of communication is not, by itself, a violation
    of the ADA or the Rehabilitation Act. The County
    emphasizes that each of the County employees believed
    Updike could effectively communicate without the use of an
    UPDIKE V. MULTNOMAH COUNTY                     27
    ASL interpreter or TTD/TTY device. Whether Updike
    could effectively communicate in English is disputed as
    Updike avers that ASL is his primary language, he does not
    consider himself to be bilingual in English, he does not read
    or speak English well, and he is not proficient at reading lips.
    He contends that he was not able to communicate effectively
    with correctional staff because they did not provide
    appropriate accommodations. Other disputes central to this
    case include whether the County undertook “a fact-specific
    investigation to determine what constitutes a reasonable
    accommodation,” Duvall, 
    260 F.3d at 1139
    , and gave
    “primary consideration” to Updike’s requests, 
    28 C.F.R. § 35.160
    (b)(2).
    It is well-settled that Title II and § 504 “create a duty to
    gather sufficient information from the [disabled individual]
    and qualified experts as needed to determine what
    accommodations are necessary.” Duvall, 
    260 F.3d at 1139
    (alteration in original) (quoting Wong v. Regents of the Univ.
    of Cal., 
    192 F.3d 807
    , 818 (9th Cir. 1999)). Thus, a public
    entity “must consider the particular individual’s need when
    conducting its investigation into what accommodations are
    reasonable.” 
    Id.
     As explained above, to meet the deliberate
    indifference test for compensatory damages, the public
    entity must be on notice that an accommodation is required,
    and that the entity’s failure to act involved an element of
    deliberateness. 
    Id.
     A denial of a request without
    investigation is sufficient to survive summary judgment on
    the question of deliberate indifference. See id. at 1140
    (“[Plaintiff] provided sufficient evidence to create a triable
    issue as to whether [defendants] . . . had notice of his need
    for the accommodation involved and that they failed despite
    repeated requests to take the necessary action.”). Here, there
    is no dispute that County employees were aware of Updike’s
    disability. There is also no record evidence that the County
    28              UPDIKE V. MULTNOMAH COUNTY
    properly investigated Updike’s need for accommodation.
    We reverse the district court’s grant of summary judgment
    on the ground that the County’s failure to provide
    accommodations proceeded without conducting an adequate
    investigation of Updike’s disability and the efficacy of other
    ways to communicate.
    We also reverse the district court’s grant of summary
    judgment on the ground that there are disputed issues of
    material fact as to whether, at each of Updike’s requests for
    accommodation, the County’s failure to provide an
    accommodation was done with deliberate indifference,
    rather than merely negligence. 6
    These are the individual bases for Updike’s ADA and
    § 504 claims:
    Failure to provide an ASL interpreter or TTY during
    the booking process: During the booking process, Updike
    requested an ASL interpreter and also requested a TTY
    device so he could make phone calls to his attorney and his
    mother. The district court dismissed this aspect of Updike’s
    6
    Updike also contends that an inmate with a communication-related
    disability “often lacks the ability to communicate his need for
    accommodation.” See, e.g., Pierce, 128 F. Supp. 3d at 269 (“[Defendant]
    does not explain how inmates with known communications-related
    difficulties (such as [Plaintiff]) are supposed to communicate a need for
    accommodations, or, for that matter, why the protections of Section 504
    and Title II should be construed to be unavailable to such disabled
    persons unless they somehow manage to overcome their
    communications-related disability sufficiently enough to convey their
    need for accommodations effectively.”). Our case law is clear on this
    point: there may be situations where a public entity’s duty to look into
    and provide a reasonable accommodation may be triggered when “the
    need for accommodation is obvious,” and the public entity is on notice
    about a need for accommodation. Duvall, 
    260 F.3d at 1139
    .
    UPDIKE V. MULTNOMAH COUNTY                    29
    claim, explaining that Updike did not explain how the
    booking process would have been different in any material
    respect had he been provided with his preferred
    accommodation. This analysis, however, disregards the
    County’s affirmative obligations to provide reasonable
    accommodations. Employees for the County were aware
    that Updike was deaf, and that Updike had requested an ASL
    interpreter and other auxiliary services. Furthermore, the
    County has a contract with Columbia Language Services for
    interpreting services. Taken together, a reasonable trier of
    fact could conclude that the County acted with deliberate
    indifference in denying a reasonable accommodation. See
    
    id. at 1136
    ; Wong, 
    192 F.3d at 819
     (explaining that the denial
    of a request for accommodation “without consulting
    [plaintiff] or any person at the University whose job it was
    to formulate appropriate accommodations” was “a
    conspicuous failure to carry out the obligation
    ‘conscientiously’ to explore possible accommodations”). A
    reasonable jury could conclude that an accommodation, such
    as an ASL interpreter or use of a TTY, was necessary for
    effective communication during the booking process.
    Failure to provide a TTD to make phone calls: Updike
    made many requests for corrections staff to provide him with
    a TTD or TTY device so he could call his mother or an
    attorney but avers that no such aid was ever provided. As
    the district court noted, the parties do not dispute that a TTY
    machine was available for inmates to use for telephone calls,
    and that Updike was never provided with a TTY machine
    until after the January 16, 2013 arraignment when he was
    released from custody. The district court reasoned that
    Updike failed to present any evidence that the County
    actually refused to provide him with a TTY machine. We
    disagree with the district court’s conclusion that the County
    did not act with deliberate indifference in denying the
    30            UPDIKE V. MULTNOMAH COUNTY
    request for a TTD or TTY. That Updike repeatedly
    requested a TTD, which was physically available at the jail,
    but was never provided such a device to assist making phone
    calls is evidence that the County denied him use of a TTD,
    creating a genuine issue of material fact on this issue. A trier
    of fact could conclude that the County acted with deliberate
    indifference in denying direct requests for this
    accommodation, which would permit Updike to use
    telephones, a service routinely made available to non-deaf
    inmates.
    Failure to turn on closed captioning on jail
    televisions: Updike asked MCDC officials to turn on closed
    captioning several times while in the custody of the County,
    but avers this request was not accommodated. Although the
    district court attributed this to an “unintentional oversight,”
    Updike has introduced evidence that County jail employees
    were aware of Updike’s disability, yet ignored his repeated
    requests to turn on closed captioning. Again, there is a
    genuine factual dispute on deliberate indifference.
    Failure to provide an ASL interpreter during his
    medical evaluation: Under Updike’s evidence, which
    should be credited on summary judgment, Updike requested
    an ASL interpreter while meeting with Nurse Nielsen, and
    could not convey that he had neck and back pain because of
    an inability to communicate. He also explained that he could
    not read well the form the nurse used and that he could not
    respond or give input. Although the County asserts that
    Updike was very literate, and that an accommodation
    through writing was sufficient to comply with the ADA, the
    County has not put forth evidence showing that it looked into
    whether his request for accommodation could be granted
    without undue burden. Further, Updike disputes that the
    method of communication through writing was effective.
    UPDIKE V. MULTNOMAH COUNTY                    31
    The district court dismissed this claim because there was
    no evidence in the record that Updike was denied any
    specific benefit or service that is regularly offered to other
    inmates. The lack of an ASL translator, however, may have
    denied Updike the opportunity to communicate effectively
    during the medical evaluation provided by the County.
    Medical evaluations often will be the type of complex and
    lengthy situation in which an ASL interpreter should be
    provided. See Duffy v. Riveland, 
    98 F.3d 447
    , 456 (9th Cir.
    1996) (“[A] qualified interpreter may be necessary when the
    information being communicated is complex, or is
    exchanged for a lengthy period of time.” (quoting 28 C.F.R.
    pt. 35, App.); 
    28 C.F.R. § 35.160
    (b)(2) (“The type of
    auxiliary aid or service necessary to ensure effective
    communication will vary in accordance with the method of
    communication used by the individual; the nature, length,
    and complexity of the communication involved; and the
    context in which the communication is taking place.”). A
    trier of fact can weigh these factors in deciding whether
    written communication, rather than an ASL translator, was
    an appropriate accommodation.
    Failure to provide an ASL interpreter during the
    recognizance interview: During Updike’s recognizance
    interview, he requested an ASL interpreter and a TTY
    device, was not given either, and Updike said that he had
    difficulty reading the officer’s lips. Officer Iwamoto
    disputed this, believing that he was able to communicate
    effectively with Updike through written English and that
    Updike communicated clearly through written notes. But
    again, the County introduced no evidence that it ascertained
    what accommodations might be needed, and instead relies
    on self-serving observations that its employees believed they
    were effectively communicating with Updike. Whether the
    County’s accommodation was sufficient requires sifting
    32            UPDIKE V. MULTNOMAH COUNTY
    through a number of facts. See 
    28 C.F.R. § 35.160
    (b)(2).
    And here too, a reasonable jury could conclude that written
    communication was not adequate to ensure that Updike
    could communicate as effectively as non-hearing-impaired
    individuals or that the County provided the appropriate
    accommodation.
    Failure to provide an ASL interpreter and other
    auxiliary aids during interactions with pretrial services:
    Updike and Sacomano dispute whether Updike requested an
    interpreter. Although the record shows that Sacomano was
    aware that Updike is deaf, the County did not put forward
    evidence that she looked into providing Updike with an ASL
    interpreter during their meetings. The district court focused
    on whether Updike was actually denied services or whether
    his interactions “actually caused him harm” in dismissing
    this aspect of Updike’s claim. The district court should have
    instead focused on whether Updike could effectively
    communicate with Sacomano while under supervision of the
    County and whether the County gave Updike reasonable
    accommodations. Considering the evidence in the light most
    favorable to Updike, a reasonable jury could conclude that
    Sacomano did not adequately address Updike’s need for
    accommodation.
    Failure to timely arrange for an ASL interpreter at
    arraignment: Updike inquired with County staff whether
    an ASL interpreter would be available at arraignment, yet no
    interpreter appeared at his January 15, 2013 arraignment.
    The County, however, timely communicated Updike’s need
    for an ASL interpreter before his January 15 arraignment by
    noting it in his pretrial release report. That OJD staff looked
    at the booking register but not the pretrial release report in
    setting calendar, does not show that the County was
    deliberately indifferent to Updike’s need for an ASL
    UPDIKE V. MULTNOMAH COUNTY                    33
    interpreter. As discussed earlier, this sequence of events
    shows “bureaucratic slippage that constitutes negligence
    rather than deliberate action or inaction.” Duvall, 
    260 F.3d at 1139
    . Summary judgment was appropriate on this facet
    of Updike’s claim.
    *   *    *
    The County’s employees knew that Updike was deaf but
    did not provide Updike with an ASL interpreter, TTY
    device, or closed captioning for television, despite his
    repeated requests for these accommodations. Updike put
    forth evidence that he made repeated requests for an ASL
    translator and other auxiliary services with respect to various
    aspects of his time in custody and under pretrial supervision.
    The County was also on notice that Updike believed that his
    disability would impact his ability to understand instructions
    while detained. Updike contends that the County’s failure
    to provide auxiliary aids and services limited his ability to
    communicate effectively, speak with his attorney and family
    members, and enjoy other programs and services on par with
    non-hearing impaired inmates.
    Updike disputes the County’s assertion that he was able
    to communicate fine using pen and paper, and instead
    contends that communication between him and corrections
    staff during the course of his detention and supervision were
    ineffective. Even if a jury ultimately determines that the
    County is correct—a matter that must be left to the jury
    where, as here, there are disputes of material fact—summary
    judgment was improper because the County never
    meaningfully assessed Updike’s limitations and
    comprehension abilities. At no time was Updike assessed to
    determine to what extent he would need accommodation to
    ensure that he could communicate effectively with others
    during his time in custody and under pretrial supervision.
    34             UPDIKE V. MULTNOMAH COUNTY
    Yet “[w]hen an entity is on notice of the need for
    accommodation, it ‘is required to undertake a fact-specific
    investigation to determine what constitutes a reasonable
    accommodation.’” A.G. v. Paradise Valley Unified Sch.
    Dist. No. 69, 
    815 F.3d 1195
    , 1207 (9th Cir. 2016) (quoting
    Duvall, 
    260 F.3d at 1139
    ). Nor did the County present
    evidence that it engaged in any inquiry as to why an ASL
    interpreter or TTY would be unreasonable or could not be
    accommodated. 7 The record sets forth that it was not until
    his January 16, 2013 arraignment that Updike was provided
    with an ASL interpreter, and that it was not until Updike was
    released from custody that he was provided with a TTD. For
    these reasons, the district court erred in granting summary
    judgment in favor of the County on Updike’s ADA and
    § 504 claims.
    The district court, in granting summary judgment in
    favor of the County, concluded that Updike was not actually
    excluded from services that similarly-situated non-deaf
    individuals also accessed. We emphasize, however, that a
    public entity can be liable for damages under Title II and
    § 504 if it intentionally or with deliberate indifferences does
    not provide a reasonable accommodation to a deaf or
    hearing-impaired person. See Duvall, 
    260 F.3d 1138
    –39;
    Mark H., 
    513 F.3d at 938
    .
    In reversing the grant of summary judgment in favor of
    the County on Updike’s claims for damages, we do not hold
    that Updike necessarily was entitled to have an ASL
    7
    The County makes no argument that providing Updike with an
    interpreter or providing other auxiliary services, such as a TTD, would
    have been unduly burdensome. Nor would this argument have much
    weight, given their existing contract with Columbia Language Services
    to provide those in custody with ASL interpreter services.
    UPDIKE V. MULTNOMAH COUNTY                     35
    interpreter as a matter of course to achieve effective
    communication with County employees or that the County
    should be subject to liability for failing to provide one.
    However, whether the County provided appropriate
    auxiliary aids where necessary is a fact-intensive exercise.
    Upon notice of the need for an accommodation, a public
    entity must investigate what constitutes a reasonable
    accommodation. See Duvall, 
    260 F.3d at 1139
    . Regulations
    require that public entities give primary consideration to the
    requests of the deaf individual with respect to auxiliary aid
    requests and give deference to such requests. 
    28 C.F.R. § 35.160
    (b)(2). And the type of auxiliary aid or service that
    will be appropriate should take into account the context in
    which the communication is taking place. 
    Id.
     If the public
    entity does not defer to the deaf individual’s request, then the
    burden is on the entity to demonstrate that another effective
    means of communication exists or that the requested
    auxiliary aid would otherwise not be required. See 28 C.F.R.
    pt. 35, App. A. A public entity must “take appropriate steps
    to ensure that communications” with a person with a
    disability is “as effective as communications with others.”
    
    Id.
     § 35.160(a)(1). To deny a deaf person an ASL
    interpreter, when ASL is their primary language, is akin to
    denying a Spanish interpreter to a person who speaks
    Spanish as their primary language. An ASL interpreter will
    often be necessary to ensure communication with a deaf
    person who has become enmeshed in the criminal justice
    system. At a minimum, officials must conduct an adequate
    investigation into what accommodations may be necessary
    to permit effective communication of the deaf while
    incarcerated.
    In this case, a reasonable jury could find that the County
    was deliberately indifferent and violated Title II and § 504
    when it did not conduct an informed assessment of Updike’s
    36           UPDIKE V. MULTNOMAH COUNTY
    accommodation needs, when it did not give primary
    deference to Updike’s requests or context-specific
    consideration to his requests, when County employees failed
    to provide Updike with an ASL interpreter in a multitude of
    interactions with County employees, when County
    employees did not offer use of a TTD, and when County
    employees did not turn on closed captioning. Thus, we
    reverse the district court’s holding that no evidence in the
    record created a genuine issue of material fact on whether
    the County violated the ADA or the Rehabilitation Act by
    inaction and conduct undertaken with deliberate indifference
    to Updike’s legitimate needs as a deaf individual. Stated
    another way, the County may not turn a blind eye to a deaf
    ear. Whether it has done so here cannot be resolved at this
    stage of the proceedings before the consideration of relevant
    testimony and other evidence that may be offered at trial, and
    before a jury or the district court has made findings of fact
    based on trial proceedings. We reverse the grant of summary
    judgment in favor of the County on Updike’s compensatory
    claims under Title II of the ADA and § 504 of the
    Rehabilitation Act. On the genuine factual disputes that we
    have identified, the case should proceed to trial.
    V
    We affirm in part and reverse in part the district court’s
    summary judgment orders. We affirm the district court’s
    grant of summary judgment in favor of the State. We also
    affirm the district court’s conclusion that Updike lacks
    standing to pursue his claims for injunctive relief. We
    reverse the district court’s grant of summary judgment in
    favor of the County on Updike’s ADA and § 504 claims for
    compensatory damages. We remand the case for further
    proceedings consistent with this opinion.
    UPDIKE V. MULTNOMAH COUNTY                  37
    AFFIRMED in part; REVERSED in part; and
    REMANDED. Each party shall bear its own costs on appeal
    of the summary judgment order entered in favor of the State.
    We award costs to Updike on appeal of the summary
    judgment order entered in favor of the County.
    

Document Info

Docket Number: 15-35254

Citation Numbers: 870 F.3d 939

Filed Date: 8/31/2017

Precedential Status: Precedential

Modified Date: 1/12/2023

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