Sai v. Transportation Security Administration ( 2018 )


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  •                               UNITED STATES DISTRICT COURT
    FOR THE DISTRICT OF COLUMBIA
    SAI,
    Plaintiff,
    v.
    Civil Action No. 14-403 (RDM)
    TRANSPORTATION SECURITY
    ADMINISTRATION,
    Defendant.
    AMENDED MEMORANDUM OPINION AND ORDER
    This case is one of a series of cases that Plaintiff, who suffers from a neurological
    disorder, has brought arising out of alleged mistreatment by Transportation Security
    Administration (“TSA”) employees at various airport security checkpoints. This Court
    previously resolved one of those cases, which Plaintiff brought against the TSA under the
    Rehabilitation Act seeking to compel the agency to respond to Plaintiff’s complaints of
    mistreatment. See Sai v. Dep’t of Homeland Sec., 
    149 F. Supp. 3d 99
    (D.D.C. 2015). Other
    cases, seeking damages and declaratory and injunctive relief relating to the alleged mistreatment
    and the TSA’s policies more generally, remain pending before at least two other federal courts.
    See Sai v. Covenant Aviation Sec., No. 16-1024 (N.D. Cal); Sai v. Pekoske, No. 15-2356 (1st
    Cir.).
    In this action, Plaintiff alleges that the TSA has failed adequately to respond to six
    requests under the Freedom of Information Act (“FOIA”), 5 U.S.C. § 552, and the Privacy Act
    (“PA”), 5 U.S.C. § 552a. The first of these requests sought surveillance video and reports
    relating to an incident that occurred at Boston’s Logan International Airport (“BOS”), as well
    any other complaints against the TSA employees involved in the incident and any similar
    complaints against the TSA, airport police, or airport agents. Plaintiff subsequently expanded
    this request also to seek records relating to incidents at New York LaGuardia Airport (“LGA”)
    and Chicago O’Hare International Airport (“ORD”). The second request sought “any
    contract/agreement with other agencies regarding surveillance, or maintenance of surveillance
    footage, at Logan Airport.” Dkt. 99-3 at 78 (McCoy Decl. Ex. I). The third request followed an
    incident at San Francisco International Airport (“SFO”) and sought records like those Plaintiff
    sought relating to the BOS incident. The fourth—and by far the most expansive request—sought
    all policies and procedures that the TSA has ever issued that are not already available in the
    TSA’s “electronic reading room.” Finally, the fifth and sixth requests sought any additional
    records regarding the BOS and SFO incidents created after Plaintiff’s original requests.
    After Plaintiff filed suit, the TSA responded to each of the six pending FOIA requests and
    eventually released almost 4,000 pages of records (some with redactions) and three closed circuit
    television videos. The TSA has now moved for summary judgment, arguing that it reasonably
    construed (and, where necessary, narrowed) Plaintiff’s requests; that it thoroughly searched for
    responsive records; and that it released all responsive, non-exempt records. Plaintiff opposes the
    TSA’s motion and, with two minor exceptions, challenges virtually every aspect of the TSA’s
    multiple searches and productions. Plaintiff contends that, as to each of the six requests, the
    TSA failed to conduct an adequate search; failed to produce segregable portions of records;
    withheld metadata and failed to release records in their “native,” electronic format or in “fully
    digital, non-“rasterized” PDFs; improperly designated records as Sensitive Security Information
    (“SSI”); and improperly invoked FOIA Exemptions 3, 6, and 7. Plaintiff alleges, in addition,
    that the TSA withheld records that had been previously released; made false or misleading
    2
    statements in its Vaughn indices; violated the Privacy Act by maintaining records relating to
    Plaintiff’s “protected First [A]mendment speech,” Dkt. 111-2 at 33–34; destroyed records in
    violation of a “clear[] . . . evidence preservation demand,” 
    id. at 34;
    withheld records so as to
    commit “felony obstruction of justice,” 
    id. at 39;
    and, more generally, “maintained numerous
    unlawful policies, practices, and procedures . . . and willful violation[s] of the APA, FOIA,
    Rehabilitation Act, Privacy Act, and SSI statutes.” Dkt. 111 at 3.
    As explained below, many of these contentions are not properly before the Court; others
    are not developed with sufficient clarity to survive summary judgment; and yet others lack legal
    or factual merit. But there is some wheat among this abundance of chaff. The Court will,
    accordingly, GRANT in part and DENY in part the TSA’s motion.
    I. BACKGROUND
    The wide-ranging history of this matter is recounted in this Court’s numerous prior
    opinions and orders. See Dkt. 34 (denying motion for preliminary injunction and motion for
    sanctions); Dkt. 42 (denying motion to expedite); Dkt. 43 (granting defendant’s motion for
    protective order); Dkt. 47 (denying motion for reconsideration regarding sanctions); Dkt. 48
    (denying motion to compel); Dkt. 49 (denying motion for leave to amend); Dkt. 74 (denying
    motions for reconsideration, for clarification, and to strike); Dkt. 93 (denying motion to compel
    service of Section 46105(b) orders and for declaratory relief regarding Section 46110(a)
    deadline, denying plaintiff’s motion for attorney fees and costs, and denying leave to file
    supplemental pleading); see also Sai v. TSA, No. 16-5004 (D.C. Cir. June 6, 2016) (order
    dismissing interlocutory appeal seeking initial hearing en banc); Sai v. TSA, No. 16-1065 (U.S.
    Sup. Ct. June 5, 2017) (denying petition for writ of certiorari). For present purposes, the Court
    3
    need not repeat that history in its entirety, but simply recounts the allegations and procedural
    history relevant to the pending motion.
    A.     FOIA Requests
    The subject of this suit are six FOIA and Privacy Act requests for records that Plaintiff,
    whose full name is Sai, 1 sent to the TSA in 2013.
    Sai submitted the first of these requests on January 28, 2013, 2 requesting information
    relating to an incident at a security checkpoint at Boston Logan International Airport (“BOS
    Request”). This request initially sought “reports,” “notes, correspondence, communications, . . .
    relating to the incident,” “any and all records related to [Sai];” “copies of [Sai’s] [travel]
    documents that were made at the scene;” “all history of complaints” against the TSA agents with
    whom Sai came into contact and “similar complaints” against the TSA; and “documents and
    communication related to responding to this request.” Dkt. 99-3 at 50–51 (McCoy Decl. Ex. A).
    After the TSA requested additional information regarding the request on February 15, 2013, Sai
    expanded the request to include “all records related to” prior security incidents that occurred at
    New York LaGuardia Airport on June 27, 2012, and Chicago O’Hare International Airport on
    December 25, 2010. 
    Id. at 55
    (McCoy Decl. Ex. B). TSA failed to respond to the expanded
    BOS Request within the 20-day period specified by FOIA. See 
    id. at 8
    (McCoy Decl. ¶ 25); 
    id. at 59
    (McCoy Decl. Ex. D). On August 8, 2014, the agency provided an interim response
    releasing seven pages of records, with some redactions. 
    Id. at 8
    (McCoy Decl. ¶ 25). It
    1
    Sai has indicated a preference not to be referenced using gendered pronouns, and, in this
    amended opinion, the Court has endeavored to respect that request.
    2
    The declaration of Regina McCoy states that Sai’s request was executed on January 21, 2013.
    The request, however, is dated January 28, 2013 and states that Sai sought records pertaining to
    an incident that occurred on January 21, 2013. Dkt. 99-3 at 52 (McCoy Decl. Ex. A). This
    minor error in the McCoy declaration is immaterial to the pending motion.
    4
    supplemented this response on October 3, 2014 with the release of an additional 229 pages of
    records and video of the BOS incident. 
    Id. at 9
    (McCoy Decl. ¶ 27).
    On February 22, 2013, Sai submitted a second FOIA request (“CCTV Request”) to TSA
    by email, requesting “any contract/agreement with other agencies regarding surveillance, or
    maintenance of surveillance footage, at Logan airport.” 
    Id. at 78
    (McCoy Decl. Ex. I). The TSA
    did not respond to Sai’s request until August 8, 2014, when it released 16 pages of responsive
    records in full. 
    Id. at 18
    (McCoy Decl. ¶ 56); 
    id. at 8
    0 (McCoy Decl. Ex. J).
    Sai submitted the third request at issue, relating to an incident that took place at San
    Francisco International Airport (“SFO Request”), by email on March 15, 2013. 
    Id. at 8
    5–86
    (McCoy Decl. Ex. L). Like the BOS Request, the SFO Request sought “reports,” “notes,
    correspondence, [and] communications, . . . relating to the incident;” “any and all records related
    to [Sai];” “all history of complaints” against the TSA agents with whom Sai came into contact
    and “similar complaints” against the TSA; and “documents and communication related to
    responding to this request.” 
    Id. (McCoy Decl.
    Ex. L). The TSA initially responded to the
    request on August 8, 2014, “releasing 72 pages of responsive records in full as well as two
    CCTV videos.” 
    Id. at 22
    (McCoy Decl. ¶ 71); 
    id. at 93
    (McCoy Decl. Ex. N). The agency
    supplemented that response on October 3, 2014 with an additional 427 pages of responsive
    records. 
    Id. at 23
    (McCoy Decl. ¶ 73).
    The fourth request, which sought TSA policies and procedures (“Policies Request”), is by
    far the most expansive. Sai submitted that request on March 16, 2013. It sought (1) “[a]ll TSA
    policy and/or procedures documents which are not already included in the TSA’s ‘Electronic
    Reading Room,’ including all Management Directives, Standard Operating Procedures,
    Operations Directives, Security Directives, Emergency Amendments, Information Circulars,
    5
    Memoranda, Handbooks, Letters, Bulletins, and Guidance ever issued, including both old [and]
    current versions;” (2) the “TSA’s policies regarding screening procedures, both now and . . . at
    any point in the past;” (3) the “TSA’s policies regarding the treatment of passengers with
    disabilities, both now and in the past;” (4) the “TSA’s policies regarding the enforcement of its
    policies when TSA personnel . . . refuse to comply with TSA policy in a way that infringes on
    the rights of travelers;” (5) the “TSA’s policies regarding cooperation with local airports and
    police;” (6) the “TSA’s policies regarding when checkpoint video may be released;” (7) the
    “TSA’s policies regarding ‘no fly[,’] ‘selectee[,’] and any similar lists;” (8) “legal justification
    for the TSA’s public claims that passengers may not revoke consent to administrative search”
    including “formal agency legal memoranda, policy statements that include specific legal
    foundation arguments, court filings in which relevant arguments were advanced . . . , any court
    opinions, appeals, or the like in which a court responded negatively to those arguments;” and (9)
    “all Behavior Detection Officer training materials, and any studies investigating their efficacy.”
    
    Id. at 125–28
    (McCoy Decl. Ex. S).
    On March 25, 2017, the TSA sent Sai a letter explaining that the request was “too broad
    in scope or did not specifically identify the records” sought, and it invited Sai to “resubmit [the]
    request containing a reasonable description of the records [he was] seeking.” 
    Id. at 30
    (McCoy
    Decl. ¶ 91); 
    id. at 132
    (McCoy Decl. Ex. T). Because Sai did not respond, the TSA
    “administratively closed” the request on May 9, 2013. 
    Id. at 30
    (McCoy Decl. ¶ 92). About a
    year later, however, after Sai brought the present suit, the TSA “in its discretion, re-opened the
    request and initiated a search for responsive records to the extent the items sought in the request
    could be reasonably discerned based on the title provided or other information that was
    reasonably clear from the initial request.” 
    Id. at 31
    (McCoy Decl. ¶ 93). The TSA directed that
    6
    fifteen different offices, including, for example, the Disability Branch of TSA’s Office of Civil
    Rights and Liberties, Ombudsman & Traveler Engagement Division, “conduct a reasonable
    search for responsive records.” 
    Id. (McCoy Decl.
    ¶ 94). On July 30, 2015, the TSA made an
    initial release of 1,416 pages of responsive records, some of which were redacted in part. 
    Id. at 35–36
    (McCoy Decl. ¶ 109). Although releasing these records, the TSA reminded Sai that it
    had previously concluded that the “request was too broad” and that it had requested that Sai
    “resubmit [his] request with a reasonable description of the records” sought. 
    Id. (McCoy Decl.
    ¶ 109); 
    id. at 138
    (McCoy Decl. Ex. U). Notwithstanding Sai’s failure to respond, the agency
    explained, it had decided—in its discretion—to process the request “to the extent records [could]
    be reasonably identified.” 
    Id. at 138
    (McCoy Decl. Ex. U). Subsequently, on August 20, 2015
    and October 30, 2015, the TSA released an additional 1,294 pages and 329 pages of responsive
    records, respectively, some of which were again redacted in part. 
    Id. at 36
    (McCoy Decl. ¶ 110);
    
    id. at 145
    (McCoy Decl. Ex. V). Finally, on February 29, 2016, the TSA notified Sai that it had
    located an additional collection of records, which the agency was withholding in full. 
    Id. at 37
    (McCoy Decl. ¶ 112); 
    id. at 158
    (McCoy Decl. Ex. X).
    Sai’s fifth and sixth requests cover the same ground covered by the BOS and SFO
    requests, but seek records created or obtained after those requests were filed (“BOS and SFO Re-
    Requests”). See Dkt. 28-3 at 11. Sai originally submitted the BOS and SFO Re-Requests on
    November 23, 2013. See 
    id. That email
    was addressed to the TSA’s FOIA division and read, in
    relevant part, “I hereby demand that you send me *all* documents, records, statements,
    surveillance video, external and internal correspondence, etc. that are currently or have ever been
    in the TSA’s possession which relate to either of the two incidents I reported wherein the TSA
    violated my rights.” 
    Id. TSA initially
    viewed this email as duplicative of the SFO and BOS
    7
    requests and did not respond. Dkt. 99-3 at 43 (McCoy Decl. ¶ 123). In an earlier opinion in this
    case, however, the Court held that the November 23 email was in fact more expansive than Sai’s
    earlier requests because it “also covered records created during the interval between the
    requests.” Dkt. 74 at 15. Complying with that decision, the TSA acknowledged receipt of the
    BOS and SFO Re-Requests in September and October 2015, Dkt. 99-3 at 43–44 (McCoy Decl.
    ¶ 124–25, 127); 
    id. at 178
    (McCoy Decl. Ex. AA); 
    id. at 180
    (McCoy Decl. Ex. BB); 
    id. at 185
    (McCoy Decl. Ex. CC); “tasked those offices that it deemed most likely to have records related
    to the SFO and BOS incidents with searching for non-duplicative responsive records,” 
    id. at 46
    (McCoy Decl. ¶ 133), and subsequently notified Sai that it found no non-duplicative records
    responsive to the requests, 
    id. at 46
    –47 (McCoy Decl. ¶¶ 135, 138).
    B.     Procedural History
    Because the TSA failed to respond within the 20-day period specified by FOIA, 5 U.S.C.
    § 552(a)(6)(A)(i), Sai was deemed, as a matter of law, to have exhausted administrative
    remedies, 5 U.S.C. § 552(a)(6)(C), and, having cleared that threshold requirement, Sai brought
    this suit, Dkt. 5. After filing suit, Sai moved both for a preliminary injunction and to expedite
    the action. Dkt. 8; Dkt. 18. The Court denied both motions. Minute Order (Apr. 17, 2014); Dkt.
    34; Dkt. 42. Sai also moved to impose sanctions on the government, which the Court denied,
    Dkt. 30; Dkt. 32, and for reconsideration of the Court’s denial, Dkt. 38, which the Court also
    denied, Dkt. 47. In addition, Sai unsuccessfully sought to amend the complaint, see Dkt. 49, and
    unsuccessfully sought reconsideration of that decision, Dkt. 50; Dkt. 74. The TSA, for its part,
    moved to dismiss in part and to strike portions of Sai’s complaint, Dkt. 51, which the Court also
    denied, Dkt. 74. Sai then moved to “compel service of [Section] 46105(b) orders,” Dkt. 77, for
    attorney fees and costs, Dkt. 85, and to file a supplemental pleading, Dkt. 86, all of which the
    Court denied, Dkt. 93.
    8
    The TSA has now moved for summary judgment, submitting that it has conducted a
    reasonable and adequate search and that its withholdings are appropriate under both FOIA and
    the Privacy Act. Dkt. 99. The TSA supports its motion with the declarations of Regina McCoy,
    the agency’s FOIA officer, Dkt. 99-3 at 1 (McCoy Decl. ¶ 2), and Douglas Blair, Chief of the
    Sensitive Security Information Program in the agency’s Office of Law Enforcement & Federal
    Air Marshal Service, Dkt. 99-4 at 1 (Blair Decl. ¶ 1); Dkt. 105 at 17 (Supp. Blair Decl. ¶ 1).
    Sai’s opposition brief is only five pages long and merely lists—without analysis or support—
    sixteen ways in which the TSA has allegedly violated the law; as Sai puts it, the “TSA has
    violated nearly all the law[s] it could.” Dkt. 111 at 2. Sai also requests that the Court order that
    the TSA supplement its Vaughn index, order “full civil discovery,” and order the TSA “to
    provide [the] Court with an in camera copy of [its] entire production[] . . . without redactions.”
    
    Id. at 4–5.
    Standing alone, Sai’s opposition brief provides little analysis or argument. Sai has
    also filed a forty-page affidavit, however, which contains more extensive legal and factual
    argument. Dkt. 111-2. Because the Court must liberally construe pro se pleadings, see Erickson
    v. Pardus, 
    551 U.S. 89
    , 94 (2007), and because the Court must, in any event, assess the legal
    sufficiency of a motion for summary judgment, see Winston & Strawn, LLP v. McLean, 
    843 F.3d 503
    , 507–08 (D.C. Cir. 2016), and must consider sua sponte whether any portions of the
    withheld records are reasonably segregable, see Morley v. CIA, 
    508 F.3d 1108
    , 1123 (D.C. Cir.
    2007), the Court will treat Sai’s affidavit as a brief in opposition and will also consider the
    adequacy of the TSA’s legal contentions sua sponte. The Court will also consider the various
    supplemental briefs and filings that the parties have submitted.
    9
    II. LEGAL STANDARD
    The Freedom of Information Act is premised on the notion that “an informed citizenry is
    “vital to the functioning of a democratic society . . . [and] needed to check against corruption and
    to hold the governors accountable to the governed.” NLRB v. Robbins Tire & Rubber Co., 
    437 U.S. 214
    , 242 (1978). The Act embodies a “general philosophy of full agency disclosure.” U.S.
    Dep’t of Def. v. Fed. Labor Relations Auth., 
    510 U.S. 487
    , 494 (1994) (quoting Dep’t of Air
    Force v. Rose, 
    425 U.S. 352
    , 360 (1976)). It thus mandates that an agency disclose records on
    request unless they fall within one of nine exemptions. “These exemptions are ‘explicitly made
    exclusive’ and must be ‘narrowly construed.’” Milner v. Dep’t of Navy, 
    562 U.S. 562
    , 565
    (2011) (quoting EPA v. Mink, 
    410 U.S. 73
    , 79 (1973), and FBI v. Abramson, 
    456 U.S. 615
    , 630
    (1982)).
    FOIA cases are typically resolved on motions for summary judgment under Federal Rule
    of Civil Procedure 56. See Beltranena v. U.S. Dep’t of State, 
    821 F. Supp. 2d 167
    , 175 (D.D.C.
    2011). To prevail on a summary judgment motion, the moving party must demonstrate that there
    are no genuine issues of material fact and that he or she is entitled to judgment as a matter of
    law. See Celotex Corp. v. Catrett, 
    477 U.S. 317
    , 322–23 (1986). In a FOIA action, the agency
    may meet its burden by submitting “relatively detailed and non-conclusory” affidavits or
    declarations, SafeCard Servs., Inc. v. SEC, 
    926 F.2d 1197
    , 1200 (D.C. Cir. 1991), and an index
    of the information withheld, Vaughn v. Rosen, 
    484 F.2d 820
    , 827–28 (D.C. Cir. 1973); Summers
    v. Dep’t of Justice, 
    140 F.3d 1077
    , 1080 (D.C. Cir. 1998). An agency “is entitled to summary
    judgment if no material facts are in dispute and if it demonstrates ‘that each document that falls
    within the class requested either has been produced . . . or is wholly exempt from the [FOIA’s]
    inspection requirements.’” Students Against Genocide v. Dep’t of State, 
    257 F.3d 828
    , 833 (D.C.
    10
    Cir. 2001) (quoting Goland v. CIA, 
    607 F.2d 339
    , 352 (D.C. Cir. 1978)). The Court reviews the
    agency’s decision de novo, and the agency bears the burden of sustaining its action. 5 U.S.C.
    § 552(a)(4)(B).
    III. ANALYSIS
    Sai’s arguments in opposition to the TSA’s motion for summary judgment fall into three
    broad categories. Specifically, Sai challenges (1) the format of the records the TSA produced
    pursuant to FOIA and the Privacy Act; (2) the adequacy of the TSA’s search for records
    responsive to the FOIA requests; and (3) the TSA’s withholding of portions of the records it
    released pursuant to FOIA and the Privacy Act. In addition, Sai raises various allegations of
    misconduct by the TSA and requests the opportunity to conduct “full civil discovery.” The
    Court will consider each set of arguments in turn.
    A.     Format
    1.      Rehabilitation Act
    Sai first argues that the TSA violated the Rehabilitation Act, 29 U.S.C. § 794d, and E-
    FOIA, 5 U.S.C. § 552(a)(3)(B), (C), by failing to release the requested records in a “native,
    electronic, or § 508 accessible format” and by failing to provide a copy of the agency’s Vaughn
    index in a “spreadsheet format” that would permit “basic operations like copying the
    spreadsheets into Google Spreadsheets.” Dkt. 111-2 at 1–2 (emphasis omitted). Sai argues that
    the format used by the TSA prevented access to “metadata” and “significantly impaired [Sai’s]
    ability to use the documents, distribute the documents to [Sai’s] audience in a format that would
    be accessible to them (which includes other people with disabilities),” and asserts that the “TSA
    uses DHS-wide FOIA processing software and methods that take documents that are originally
    [in a] native electronic [format] . . . and output paper or rasterized PDF[s].” 
    Id. at 2–4.
    Finally,
    Sai maintains that records were not produced in discrete files (which Sai refers to as an absence
    11
    of “discretization”) and were not produced in a “cogent” order. 
    Id. at 2.
    As explained below, the
    Court is unpersuaded by these arguments.
    To start, this is not a Rehabilitation Act case. The complaint does not invoke the
    Rehabilitation Act and, indeed, it expressly asserts that “[t]his suit is solely under FOIA and [the
    Privacy Act].” Dkt. 5 at 2 (Compl. ¶ 5). To be sure, Sai filed the complaint before the TSA
    released any records, and thus Sai did not know what format the agency would use. But Sai
    posits that the TSA, in general, uses software that does not result in the release of “native”
    format records, Dkt. 111-2 at 4, and, more importantly, despite filing multiple motions for leave
    to amend, see Dkt. 9; Dkt. 21, Sai has never sought to amend the complaint to assert a claim
    under the Rehabilitation Act. Although pro se litigants are entitled to some leeway, they must
    comply with the Federal Rules of Civil Procedure, Jarrell v. Tisch, 
    656 F. Supp. 237
    , 239
    (D.D.C. 1987), and a plaintiff—even a pro se plaintiff—may not amend the complaint by raising
    an issue for the first time in a brief in opposition to a motion for summary judgment, see Manna
    v. U.S. Dep’t of Justice, 
    106 F. Supp. 3d 16
    , 19 (D.D.C. 2015) (“[A plaintiff] cannot expand the
    scope of this litigation by merely referring to other requests in his opposition to Defendants’
    motion.”); Wright v. U.S. Dep’t Justice, 
    121 F. Supp. 3d 171
    , 183 n.7 (D.D.C. 2015) (“[I]t is
    inappropriate for a Court to consider new claims raised for the first time in a brief in opposition
    to a motion for summary judgment.”); Arbitraje Casa de Cambio, S.A. de C.V. v. U.S. Postal
    Serv., 
    297 F. Supp. 2d 165
    , 170 (D.D.C. 2003) (“It is axiomatic that a complaint may not be
    amended by the briefs in opposition . . . .” (citation omitted)). Because Sai has not alleged a
    claim under the Rehabilitation Act, Sai’s first argument fails as a matter of law.
    But, even if the Court were to treat Sai’s affidavit as a proposed amendment to the
    complaint—and, to be clear, the Court is not doing so—it would deny that motion as futile. See
    12
    In re Interbank Funding Corp. Sec. Litig., 
    629 F.3d 213
    , 215 (D.C. Cir. 2010) (“[A] district court
    has discretion to deny a motion to amend on grounds of futility where the proposed pleading
    would not survive a motion to dismiss.”) (quoting Nat’l Wrestling Coaches Ass’n v. Dep’t of
    Educ., 
    366 F.3d 930
    , 945 (D.C. Cir. 2004)). To survive a motion to dismiss, a complaint must
    contain “sufficient factual matter, accepted as true, to ‘state a claim to relief that is plausible on
    its face.’” Ashcroft v. Iqbal, 
    556 U.S. 662
    , 678 (2009) (quoting Bell Atl. Corp. v. Twombly, 
    550 U.S. 544
    , 570 (2007)). This standard demands more than “labels and conclusions,” 
    Twombly, 550 U.S. at 55
    , and more than “legal conclusions” unsupported by “factual allegations,” 
    Iqbal, 556 U.S. at 678
    . It follows, moreover, that a motion for leave to file an amended complaint is
    futile, and thus should be rejected, if the proposed pleading lacks factual allegations sufficient to
    clear the “plausibility” hurdle. See Clark-Williams v. WMATA, No. 14-99, 
    2016 WL 4186810
    , at
    *3 (D.D.C. Feb. 16, 2016). Even if construed as a proposed, amended complaint, Sai’s affidavit
    does not clear that hurdle.
    Subject to certain limitations, Section 508 of the Rehabilitation Act requires that federal
    agencies like the TSA ensure that “individuals with disabilities who are members of the public
    seeking information . . . have access to and use of information and data that is comparable to the
    access to and use of the information and data by such members of the public who are not
    individuals with disabilities.” 29 U.S.C. § 794d(a)(1)(A)(ii). Here, Sai complains that the TSA
    released records with “no discretization,” without “metadata,” and without “spreadsheet
    structure.” Dkt. 111-2 at 2. “The format of [the] TSA’s FOIA production,” according to Sai,
    “has significantly impaired [his] ability to use the documents” and to “distribute [them] to [his]
    audience in a format that would be accessible to them (which includes other people with
    disabilities).” 
    Id. at 3.
    It is not explained, however, how Sai’s disability and the format in which
    13
    the records were released have prevented the access and use of the information and data in a
    manner that is comparable to those without disabilities. Sai at least hints at an explanation for
    why blind people may need “embedded metadata to assist navigation by screen readers,” 
    id. at 4,
    but the complaint does not allege that Sai is blind or that this same technology is necessary to
    accommodate Sai’s disability. Nor does Sai have standing to assert the interests of members of
    Sai’s “audience,” including those who themselves have disabilities. See Gettman v. DEA, 
    290 F.3d 430
    , 435–36 (D.C. Cir. 2002) (concluding that magazine lacked standing to bring suit on
    behalf of readers). In short, Sai offers nothing more than “labels and conclusions,” 
    Iqbal, 556 U.S. at 678
    , in support of the contention that the format in which the TSA released the relevant
    records violated Sai’s rights under Section 508. Accordingly, even if Sai’s affidavit were treated
    as a proposed, amended complaint, the Court would deny leave to amend on grounds of futility.
    2.      E-FOIA
    Sai’s contention that E-FOIA required the TSA to release the relevant records in their
    “native, electronic” format (with “embedded metadata”) is more persuasive, although the
    argument produces mixed results when applied to the relevant facts. In 1996, Congress enacted
    the Electronic Freedom of Information Act Amendments to FOIA—or “E-FOIA” for short—to
    “improve public access to agency records and information” and to “maximize the usefulness of
    agency records and information collected, maintained, used, retained, and disseminated by the
    Federal Government.” Pub. L. No. 104-231, § 2, 110 Stat. 3048 (1996). Under those
    amendments, when responding to a FOIA request, an agency must “provide the [requested]
    record[s] in any form or format requested by the [FOIA requester] if the record is readily
    reproducible by the agency in that form or format.” 5 U.S.C. § 552(a)(3)(B). “Each agency,”
    moreover, is required to “make reasonable efforts to maintain its records in forms or formats that
    are reproducible for purposes of” E-FOIA. 
    Id. Courts, however,
    must “accord substantial
    14
    weight to an affidavit of an agency concerning the agency’s determination as to . . .
    reproducibility under” E-FOIA. 5 U.S.C. § 552(a)(4)(B).
    Much of Sai’s argument is misdirected. Sai asserts, for example, that “TSA’s Vaughn
    declarations and exhibits are . . . partially rasterized PDFs,” that the agency’s “Vaughn indices
    are spreadsheets embedded in PDF format, severely hampering [his] ability to do basic
    operations like copying the spreadsheets into Google Spreadsheets,” and that the TSA’s refusal
    to provide “spreadsheet format versions of the Vaughn indices” has hampered Sai’s ability to
    litigate this case. Dkt. 111-2 at 2–3. E-FOIA, however, applies only to records released
    pursuant to FOIA; it has no bearing on the form or format of declarations, indices, and exhibits
    filed with the Court, or served on the opposing party, in the course of litigating a FOIA suit.
    Three of Sai’s FOIA requests, moreover, do not actually request that the TSA release the records
    in any format other than “electronic[]” or “digital.” Dkt. 99-3 at 50–51, (McCoy Decl. Ex. A)
    (BOS Request) (requesting a “digital copy of all related materials” and “demand[ing] that this
    request be serviced electronically to the maximum extent possible”); 
    id. at 8
    5–86 (McCoy Decl.
    Ex. L) (SFO Request) (requesting a “digital copy of all Related Material” and “demand[ing] that
    this request be serviced electronically to the maximum extent possible”); 
    id. at 78
    (McCoy Decl.
    Ex. I) (CCTV Request) (requesting “any contract/agreement with other agencies regarding
    surveillance, or maintenance . . . footage, at Logan airport” without specifying the format of
    production). All of the requested records, however, were produced in an electronic format to
    Sai, Dkt. 118-1 at 2 (3d Supp. McCoy Decl. ¶ 7), and Sai agrees that responses provided in PDF
    format “fulfill the absolute minimum requirements of being electronically accessible,” Dkt. 111-
    2 at 4. Accordingly, as to Sai’s BOS, SFO, and CCTV Requests, the format of TSA’s responses
    met the requirements of E-FOIA. See 5 U.S.C. § 552(a)(3)(B).
    15
    Turning to Sai’s Policies Request, Sai once again did not request that the TSA provide
    the responsive records in a “native” format with embedded metadata. Rather, Sai asked that the
    TSA release the records “in an electronic, machine-processable, accessible, open, and well-
    structured format to the maximum extent possible.” Dkt. 99-3 at 129 (McCoy Decl. Ex. S).
    Presumably recognizing the ambiguity of that request, Sai further explained that, “[t]his means,”
    for example: “individual PDFs per distinct document,” “fully digital text PDFs rather than scans
    or rasterizations,” “digital redactions rather than black marker,” “lists and structured data as
    machine-processable spreadsheets,” and “scans rather than paper copies.” 
    Id. (McCoy Decl.
    Ex.
    S).
    In opposing the TSA’s motion for summary judgment, Sai raises three objections that are
    arguably relevant to this request: first, that each record was not released in a distinct,
    “discretiz[ed]” file; second, that spreadsheets were not released in a “useable, machine-
    processible format;” and, third, that the records were released as “rasterized PDF[s].” Dkt. 111-2
    at 2, 4–5. The TSA, for its part, does not directly respond to the first of these objections.
    Although the agency stresses the limitations imposed by the software that it used to process
    FOIA requests at the relevant times, Dkt. 118 at 7–10; Dkt. 118-1 at 2–4 (3d Supp. McCoy Decl.
    ¶¶ 7–16), it fails to explain whether or why that software would have prevented the agency from
    generating separate PDF files for each discrete record, and it fails to argue that, as a matter of
    law, “discretization” does not constitute a “form or format” for purposes of 5 U.S.C.
    § 552(a)(3)(B). Based on this limited record, the Court cannot determine whether the TSA is
    entitled to summary judgment with respect to the “discretization” of the records released in
    response to Sai’s Policies Request.
    16
    As to the second objection—that the TSA released spreadsheets in an unusable format—
    it is Sai that drops the ball. Although Sai asserts, generally, that the TSA FOIA response process
    is flawed because the agency does not release spreadsheets in a usable format, Dkt. 111-2 at 5,
    and although Sai contends, specifically, that the TSA’s Vaughn index was produced in a format
    that did not permit “basic operations like copying the spreadsheet into Google Spreadsheets,” 
    id. at 2,
    Sai fails to assert that the TSA released any spreadsheets in response to the Policies
    Request. Absent some reason to conclude that Sai’s general objection to the manner in which
    the TSA releases spreadsheets has any bearing on the Policies Request, the Court cannot opine
    on that question. Simply put, “[t]he judicial power does not extend to the determination of
    abstract questions.” Ashwander v. Tenn. Valley Auth., 
    297 U.S. 288
    , 324 (1936). Because this
    decision will require further litigation of a handful of specified issues, however, the Court will
    provide Sai with the opportunity to demonstrate that the TSA released spreadsheets in response
    to the Policies Request.
    Although not crystal clear, Sai does adequately raise the final objection—that the records
    responsive to the Policies Request were released in a “rasterized” format, and not as “fully digital
    text PDFs”—and the TSA at least indirectly responds to that objection. Sai explains that “[b]y
    ‘rasterized PDF,’ [Sai] mean[s] the kind that is produced by scanning paper documents . . . or
    irreversibly rendering text into image format,” Dkt. 111-2 at 4 n.10, and that understanding
    comports with the dictionary definition, see Rasterize, v., Oxford English Dictionary (2018) (“To
    convert (an image) into . . . points or pixels on a grid”). 3 The question, then, is whether Sai was
    3
    Available at http://www.oed.com/view/Entry/247452.
    17
    entitled to receive records responsive to the Policies Request in the “fully digital” (non-
    rasterized) text PDF format sought. See 5 U.S.C. § 552(a)(3)(B).
    The answer to that question overlaps with the sole question presented by Sai’s final set of
    requests, the BOS and SFO Re-Requests. In those requests, Sai asked that the TSA release the
    relevant records “in their original electronic format or as a scan of any documents that are
    originally paper.” Dkt. 28-3 at 11–12. The second of these alternatives does not present an issue
    here; Sai requested scanned copies of original, paper records, and that is what Sai received. The
    first alternative, however, might reasonably be construed to seek the requested non-paper files in
    their “native” format—for example, in “Word, Excel, or electronic PDF.” Dkt. 111-2 at 4. 4 So,
    taken together, the final question posed by Sai’s Policies Request and BOS and SFO Re-
    Requests is whether the records that Sai sought were “readily reproducible” by the TSA at the
    relevant time in the format that Sai requested: Word, Excel, electronic PDF, or the like. 5 U.S.C.
    § 552(a)(3)(B).
    The TSA contends that the answer to this question is “no,” and in support of that
    contention it once again relies on a declaration from Regina McCoy. According to McCoy, at all
    relevant times, the TSA used a FOIA processing software called FOIAXpress. Dkt. 118-1 at 2
    (3d Supp. McCoy Decl. ¶ 8). That software, however, did not “have the capability to process
    records in their native formats,” and, instead, records were “processed and prepared for release
    . . . in [a] PDF format.” 
    Id. at 2–3
    (3d Supp. McCoy Decl. ¶ 8). Likewise, records that contained
    possible sensitive security information (“SSI”) were provided to the SSI Program Office in a
    4
    It is far less clear that this request can plausibly be construed to reach “metadata” that is not
    necessary to read or use the record in that format, nor is it clear that Sai would be entitled to such
    “metadata.” See Citizens for Responsibility & Ethics in Wash. v. U.S. Dep’t of Educ., 905 F.
    Supp. 2d 161, 172 (D.D.C. 2012) (rejecting the argument that “a government agency must
    produce electronic copies and/or metadata to comply with FOIA”).
    18
    PDF format; were reviewed, sanitized, and returned to the FOIA Branch as PDFs; and were then
    entered into the FOIAXpress system and prepared for release as PDFs. 
    Id. at 3
    (3d Supp. McCoy
    Decl. ¶¶ 9–11). Against this backdrop, the TSA argues that the records responsive to Sai’s
    requests were not “readily reproducible” in their native format because, without the availability
    of the FOIAXpress system, the agency would have been required
    to create a separate tracking system unique to Plaintiff’s . . . requests for purposes
    of keeping accurate documentation of the request itself and correspondence with
    the requester, the tasking to various offices within the agency and follow-up
    correspondence with those offices, responsive records back from assigned offices,
    exemptions and redactions applied to the records and the various layers of review
    that each record underwent.
    
    Id. at 3
    –4 (3d Supp. McCoy Decl. ¶ 13). On top of this, the TSA adds, “without FOIAXpress,
    the FOIA Branch would have had to identify and procure an alternative method for applying
    redactions,” and, “[a]t all relevant times, [it] did not have the knowledge, training, or capability
    ready to apply such redactions to records in formats such as Excel (e.g., .xls); Outlook (e.g.,
    .msg), or Word (e.g., .doc).” 
    Id. at 4
    (3d Supp. McCoy Decl. ¶ 14).
    At least on the present record, the Court is unconvinced that these justifications satisfy
    the requirements of 5 U.S.C. § 552(a)(3)(B). In order to prevail on this issue, the TSA must
    show that the records that Sai sought were not “readily reproducible” in their original electronic
    format. 
    Id. “Relatively few
    cases discuss the application of the . . . ‘readily reproducible’
    requirement,” Scudder v. CIA, 
    25 F. Supp. 3d 19
    , 31 (D.D.C. 2014), however, and neither party
    has briefed the issue in any detail. The only D.C. Circuit precedent addressing the “readily
    reproducible” requirement, moreover, deals with the distinct question whether an agency may
    consider the “characteristics of the requester”—in that case, a prison inmate who was not
    permitted to possess electronic media—in applying the standard. See Sample v. Bureau of
    Prisons, 
    466 F.3d 1086
    , 1088 (D.C. Cir. 2006).
    19
    Congress enacted the “readily reproducible” requirement to overrule this Court’s decision
    in Dismukes v. Department of the Interior, 
    603 F. Supp. 760
    (D.D.C. 1984), holding that a FOIA
    requester was not entitled “to obtain a copy of a computer tape listing [the] name[s] and
    address[es] [of] participants in” bimonthly Bureau of Land Management oil and gas lease
    lotteries, 
    id. at 760–61.
    See H.R. Rep. No. 104-795, at 21 (1996). The Bureau rejected the
    plaintiff’s request, advising him that the lists were made available to the public on microfiche
    and that they would be provided to him in that format. 
    Dismukes, 603 F. Supp. at 761
    . This
    decision was justified, according to the Bureau, by the fact that “microfiche [was] the format
    more likely to be readily readable by the largest number of requesters,” even though the
    computer tape provided a less costly option for those “who need[ed] to obtain a . . . copy of the
    information for further study.” 
    Id. at 762–63.
    The Court agreed, holding that even if “computer
    tape [might] offer[] the least expensive, most convenient means of access to the” data for “this
    particular requester,” agencies have “no obligation under FOIA to accommodate” every
    requester’s preferences; agencies “need only provide responsive, nonexempt information in a
    reasonably accessible form.” 
    Id. at 763.
    In rejecting this holding, Congress did not mandate that agencies comply with every
    request for release of records in every conceivable format. Instead, E-FOIA merely requires that
    an agency comply with a format request if the relevant record is “readily” reproducible in that
    format. That determination requires that the Court consider the “technical feasibility” of the
    request, and courts must “accord substantial weight to an affidavit of an agency concerning the
    agency’s determination as to technical feasibility.” 5 U.S.C. § 552(a)(4)(B). But “technically
    feasibile” is not “synonymous” with “readily reproducible,” and the Court must also “consider
    the burden on the defendant” in producing records in a format that, although “technically
    20
    feasible,” is not “readily” achieved. 
    Scudder, 25 F. Supp. 3d at 38
    ; see also Long v. ICE, 149 F.
    Supp. 3d 39, 55 (D.D.C. 2015). Assessing both the “technical feasibility” of a proposed format
    and the burden that would be imposed on the agency is necessarily a fact-dependent inquiry.
    
    Scudder, 25 F. Supp. 3d at 31
    .
    The present context adds a slight twist on this inquiry. In one sense, Sai is not asking that
    the TSA reproduce the relevant records in a new format; Sai is asking that it produce them in
    their original format. That context, of course, is not entirely alien to 5 U.S.C. § 552(a)(3)(B). As
    recounted above, Congress enacted the “readily reproducible” requirement in response to a
    judicial decision that involved a similar scenario. In Dismukes, the Bureau of Land Management
    kept data on computer tapes, yet it reproduced that information on microfiche for public
    
    disclosure. 603 F. Supp. at 760
    . Congress adopted the “readily reproducible” requirement in
    response, leaving little doubt that the “readily reproducible” requirement applies both to records
    that require conversion to a new format and to records, like those at issue here, that are sought in
    their original format, notwithstanding the fact that the agency can more easily release the records
    in a different format.
    This Court’s decision in Scudder provides helpful guidance. In that case, the CIA
    declined to release records in an electronic format, explaining that, due to security measures
    needed to protect classified materials, it could only produce the requested records as “paper
    printouts.” 
    25 F. Supp. 3d
    . at 22. The district court rejected the contention that the CIA “is de
    facto exempt from the requirements of 5 U.S.C. § 552(a)(3)(B),” 
    id. (emphasis omitted),
    and,
    instead, applied a fact-intensive approach, 
    id. at 31.
    In doing so, the court adopted the test first
    articulated by the Court of Appeals for the Ninth Circuit in TPS, Inc. v. United States
    Department of Defense, 
    330 F.3d 1191
    (9th Cir. 2003): “When an agency already creates or
    21
    converts documents in a certain format—be it for FOIA requestors, under a contract, or in the
    ordinary course of business—requiring that it provide documents in that format to others does
    not impose an unnecessarily harsh burden, absent specific, compelling evidence as to significant
    interference or burden.” 
    Id. at 1195;
    see also Scudder, 
    25 F. Supp. 3d
    at 32.
    Applying that standard here, the Court concludes that the TSA has not—at least on the
    present record—carried its burden of demonstrating that it could not have “readily” produced the
    relevant electronic records in their original format as requested. There is no question that the
    TSA had the technical capacity to format the records in the manner requested; indeed, that is
    how the records were originally formatted and used by the agency. For obvious reasons, the
    TSA does not contest this point. Rather, the agency argues that releasing records under FOIA in
    their original format would be unduly burdensome because its FOIA processing software, and its
    SSI review process, require reformatting the records as PDF files, and because it lacked the
    technical sophistication to redact files in their original formats. See Dkt. 118 at 8–10; Dkt. 118-1
    at 3–4 (3d Supp. McCoy Decl. ¶¶ 12–16).
    The TSA may be able to show that Sai’s request that the agency release the records in
    their original format posed a burden on the agency of sufficient magnitude to justify its rejection
    of that request. It may be able to show, for example, that it could not have, at the time, “readily”
    ensured that redactions were not countermanded. It has yet to do so, however, and the TSA’s
    primary contention that the request was incompatible with the agency’s then-existing FOIA
    processing software is in tension with the language and purpose of the E-FOIA amendments.
    The statute asks whether the record at issue “is readily reproducible by the agency in” the
    requested format, 5 U.S.C. § 552(a)(3)(B), and not whether reproducing the file in that format
    would complicate the agency’s FOIA review process. Even more significantly, the next sentence
    22
    of the statute demands that agencies “make reasonable efforts to maintain . . . records in forms or
    formats that are reproducible for purposes of” E-FOIA. 
    Id. And perhaps
    most significantly,
    Congress’s goals of “improv[ing] public access to agency records,” Pub. L. No. 104-231, § 2,
    110 Stat. 3048 (1996), and “maximiz[ing] the usefulness of agency records,” 
    id., would be
    easily
    frustrated if an agency could reject a request to release records in a particular format simply on
    the ground that releasing the records in that format would make the FOIA review process more
    difficult. Because the TSA has yet to show that Sai’s format request posed a “significant
    interference or burden” beyond increased FOIA-processing costs, and because it has yet to show
    that administrative costs of that type constitute a legally sufficient basis for rejecting a format
    request, the TSA is not entitled to summary judgment with respect to the format of the records
    released in response to Sai’s Policies Request and BOS and SFO Re-Requests. TSA has
    similarly failed to carry its burden of demonstrating that it could not have “readily” produced the
    records responsive to the Policies Request in “fully digital,” non-“rasterized” “text PDFs” as
    requested.
    3.      Legibility
    Finally, Sai argues that the TSA’s response to the BOS and SFO Requests were deficient
    because six pages of records that the agency released were “completely illegible.” Dkt. 111-2 at
    2 (listing “2013-TSPA-00368 Bates 003-004, 006-007; 2013-TSFO-01096 Bates 009-010”).
    These records include a handwritten “Incident/Event Reporting Form” in response to Sai’s SFO
    Request, Dkt. 143-2 at 6–7; scans of Sai’s passport and boarding pass in response to the SFO
    Request, 
    id. at 3;
    see also Dkt. 57-5 at 3, and a spreadsheet in response to Sai’s BOS Request,
    Dkt. 141-2 at 9–10. Upon review of those documents, the Court agrees that the records are
    illegible. FOIA requesters are entitled to a legible copies of responsive agency records. Cleary,
    Gottlieb, Steen & Hamilton v. Dep’t of Health & Human Servs., 
    844 F. Supp. 770
    , 779 (D.D.C.
    23
    1993) (“Without question, a FOIA respondent has a duty to release legible, complete records.”).
    Accordingly, the Court must also deny summary judgment as to these six pages: Dkt. 143-2 at 3,
    6–7; Dkt. 141-2 at 9–10.
    *   *    *
    In sum: many of Sai’s objections regarding the format of responsive records are
    meritless. With respect to the following objections, however, the Court concludes that the TSA
    has yet to carry its burden on summary judgment: First, as to the Policies Request, the TSA has
    failed to explain why it could not “readily” have released the records as distinct PDFs or in “fully
    digital,” non-“rasterized” “text PDFs.” Second, as to the BOS and SFO Re-Requests, the TSA
    has failed to explain why it could not have “readily” released the records in their original Word,
    Excel, electronic PDF, or like format. Third, with respect to six pages of records, the agency has
    failed to explain why it could not have released legible copies. Finally, with respect to the
    Policies Request, the Court will provide Sai with the opportunity to identify any spreadsheets
    that Sai received in a format that was not useful. In all other respects, the TSA is entitled to
    summary judgment on the format issues.
    B.     Adequacy of Searches
    Sai also argues that the searches that the TSA conducted in response to Sai’s FOIA/PA
    requests were inadequate. Dkt. 111-2 at 5–19. The adequacy of an agency’s search for records
    “is analyzed under the same standard” for purposes of both FOIA and the Privacy Act.
    Thompson v. U.S. Dep’t of Justice, 
    146 F. Supp. 3d 72
    , 82 (D.D.C. 2015). Under both statutes,
    the adequacy of the “search is generally determined not by the fruits of the search, but by the
    appropriateness of the methods used to carry [it] out.” Iturralde v. Comptroller of Currency, 
    315 F.3d 311
    , 315 (D.C. Cir. 2003). The agency “cannot limit its search to only one record system if
    there are others that are likely to turn up the information requested,” but, at the same time, it
    24
    need not “search every record system.” Oglesby v. U.S. Dep’t of Army, 
    920 F.2d 57
    , 68 (D.C.
    Cir. 1990). Similarly, the agency need not deploy every conceivable search term or permit the
    FOIA requester to dictate the search terms in the course of litigation, but it must use terms
    reasonably calculated to locate responsive records. See Agility Public Warehousing Co. K.S.C. v.
    NSA, 
    113 F. Supp. 3d 313
    , 339 (D.D.C. 2015) (“Where the search terms are reasonably
    calculated to lead to responsive documents, the Court should not ‘micro manage’ the agency’s
    search.”); see also Physicians for Human Rights v. U.S. Dep’t of Def., 
    675 F. Supp. 2d 149
    , 164
    (D.D.C. 2009) (“[Agencies have] discretion in crafting lists of search terms that they believe[] to
    be reasonably tailored to uncover documents responsive to the FOIA request.”).
    The “agency fulfills its obligations under FOIA” and the Privacy Act “if it can
    demonstrate beyond material doubt that its search was ‘reasonably calculated to uncover all
    relevant documents.’” Valencia-Lucena v. U.S. Coast Guard, 
    180 F.3d 321
    , 325 (D.C. Cir.
    1999) (quoting Truitt v. Dep’t of State, 
    897 F.2d 540
    , 542 (D.C. Cir. 1990)). To prevail on
    summary judgment, the agency must submit affidavits (or declarations) that “‘denote which files
    were searched,’ [and] by whom those files were searched, and [that] reflect a ‘systematic
    approach to document location.’” Liberation Newspaper v. U.S. Dep’t of State, 
    80 F. Supp. 3d 137
    , 144 (D.D.C. 2015) (quoting Weisberg v. U.S. Dep’t of Justice, 
    627 F.2d 365
    , 371 (D.C. Cir.
    1980)); see also Baker & Hostetler LLP v. U.S. Dep’t of Commerce, 
    473 F.3d 312
    , 318 (D.C.
    Cir. 2006); 
    Oglesby, 920 F.2d at 68
    . Those affidavits (or declarations) “are accorded a
    presumption of good faith, which cannot be rebutted by ‘purely speculative claims about the
    existence and discoverability of other documents.’” SafeCard 
    Servs., 926 F.2d at 1200
    (quoting
    Ground Saucer Watch, Inc. v. CIA, 
    692 F.2d 770
    , 771 (D.C. Cir. 1981)). But where “a review of
    the record raises substantial doubt, particularly in view of ‘well defined requests and positive
    25
    indications of overlooked materials,’ summary judgment is inappropriate.” 
    Valencia-Lucena, 180 F.3d at 326
    (citation omitted).
    1.      BOS and SFO Requests and Re-Requests
    Sai raises three challenges to the adequacy of the TSA’s search for records responsive to
    the BOS and SFO Requests and Re-Requests. Sai contends that the TSA (a) failed to search all
    offices that might have responsive records; (b) failed “to adequately document the timing,” and
    thus the cut-off dates, for the relevant searches; and (c) failed adequately to document the
    “keywords” used and the “database indices” searched. Dkt. 111 at 2. The Court will consider
    each of these contentions in turn.
    (a)     Offices Searched
    Sai first asserts that the TSA did not search the following offices “for records, such as
    emails, in relation to [Sai’s] complaints” of mistreatment at the TSA checkpoints: the Office of
    Security Operations (“OSO”), the Office of Strategic Communications and Public Affairs
    (“OPA”), the Office of Civil Rights and Liberties, the office of Ombudsman and Traveler
    Engagement (“OCR&L”), the SFO field office, Covenant Aviation Security, the TSA FOIA
    Branch, the BOS field office, the TSA Contact Center (“TCC”), the Office of Chief Counsel
    (“OCC”), the Office of the Executive Secretariat, the Office of Legislative Affairs (“OLA”), the
    Department of Homeland Security (“DHS”), and the DHS Office for Civil Rights and Liberties.
    Dkt. 111-2 at 5–6.
    As explained in the McCoy declaration, the TSA has 39 program offices and operates at
    over 450 airports, and it “does not maintain a central index of records sorted by individuals to
    whom they relate.” Dkt. 99-3 at 5 (McCoy Decl. ¶ 12). The TSA was not required to search
    every office or location for potentially responsive records, 
    Oglesby, 920 F.2d at 68
    , but, rather,
    was merely required to engage in a search that was reasonably calculated to find the relevant
    26
    records, 
    Valencia-Lucena, 180 F.3d at 325
    . In an effort to do so, the TSA searched numerous
    offices, including several of the offices that Sai claims went unsearched.
    McCoy attests that, in response to the BOS Request, the TSA’s FOIA Branch tasked the
    field offices for the Logan, LaGuardia, and O’Hare Airports with searching for responsive
    records. Dkt. 99-3 at 5 (McCoy Decl. ¶ 13). Those field offices are part of the OSO, one of the
    offices that Sai says the TSA neglected to search. 
    Id. (McCoy Decl.
    ¶ 14). The TSA also tasked
    the TSOC, which is part of the OLE/FAMS, with conducting a search, 
    id. at 6
    (McCoy Decl. ¶
    18), and OLE/FAMS searched its Logan Airport “office for responsive records, including those
    maintained by the Special Agent in Charge[] and the TSOC,” 
    id. at 7
    (McCoy Decl. ¶ 20).
    Finally, the TSA tasked the TCC with searching for responsive records. 
    Id. at 7
    (McCoy Decl.
    ¶¶ 21–23). Significantly, the “TCC is part of the Customer Service Branch of [the] TSA’s Office
    of Civil Rights and Liberties, Ombudsman & Traveler Engagement Division” and “is responsible
    for fielding and providing timely responses to the traveling public via telephone and email to
    answer questions, provide guidance, and facilitate problem resolution.” 
    Id. (McCoy Decl.
    ¶ 22).
    In responding to the SFO Request, the TSA tasked the TSA’s field office at the San
    Francisco Airport and TCC with searching for responsive records. 
    Id. at 20
    (McCoy Decl. ¶ 62,
    64). The TSA also searched the Disability Branch of the Office of Civil Rights and Liberties,
    Ombudsman and Traveler Engagement, which is the “primary point of contact within TSA for
    supporting the DHS disability policy agenda.” 
    Id. at 21
    (McCoy Decl. ¶¶ 67–68). The
    Disability Branch searched for all records relating to Sai (not just records relating to the SFO
    incident), which located emails, deliberative drafts, and Sai’s administrative complaints. 
    Id. (McCoy Decl.
    ¶ 69).
    27
    Finally, in response to the BOS and SFO Re-Requests, the TSA tasked the Logan and
    San Francisco Airport field offices, the TCC, and OLE/FAMS with searching for records that
    post-dated those found in the earlier search. 
    Id. at 4
    4 (McCoy Decl. ¶ 127). TSA found no
    responsive records to these requests that were not already included in the productions for the
    BOS and SFO Requests. 
    Id. at 4
    7 (McCoy Decl. ¶¶ 136, 139).
    The McCoy declaration must be accorded a presumption of good faith, see SafeCard
    
    Servs., 926 F.2d at 1200
    , and it demonstrates that much of Sai’s concern about the scope of the
    TSA’s search is incorrect or overstated. Despite Sai’s assertions to the contrary, the
    uncontroverted record demonstrates that relevant portions of the Logan, LaGuardia, O’Hare, and
    San Francisco Airport field offices were searched, along with relevant portions of the Office of
    Security Operations, Office of Civil Rights and Liberties, and the TSA Contact Center. The lone
    response that Sai offers to McCoy’s declaration is that the only email released was from the
    Disability Branch, Dkt. 111-2 at 6−7, but failure to uncover records does not mean that the
    search was inadequate, see 
    Iturralde, 315 F.3d at 315
    (“[T]he adequacy of a FOIA search is
    generally determined not by the fruits of the search, but by the appropriateness of the methods
    used to carry out the search.”); 
    Boyd, 475 F.3d at 391
    (“[T]he fact that a particular document was
    not found does not demonstrate the inadequacy of a search.”). Moreover, the fact that the
    Disability Branch may have been copied on responsive emails does not indicate that those emails
    were not obtained from the offices from which they originated.
    A number of the other offices that Sai claims the TSA should have searched lie beyond
    the TSA’s purview or beyond the scope of Sai’s request and this litigation. As Sai recognizes,
    Covenant Aviation Security is a private contractor, Dkt. 111-2 at 6 n.13, and thus is not subject
    to FOIA, Roman v. Dep’t of the Air Force, 
    952 F. Supp. 2d 166
    , 175 (D.D.C. 2013) (citing U.S.
    28
    Dep’t of Justice v. Tax Analysts, 
    492 U.S. 136
    , 144–45 (1989)). Similarly, Sai contends that the
    TSA failed to search the Department of Homeland Security or the DHS Office of Civil Rights
    and Liberties for responsive records, but Sai submitted the FOIA/PA requests only to the TSA,
    and the DHS FOIA regulations require that a requester “write directly to the Department
    component that maintains [the] records” sought. 6 C.F.R. § 5.3(a) (2003) (superseded 2016); see
    also 6 C.F.R § 5.1(b) (defining “component” to mean “each separate bureau, office, division,
    commission, service, center, or administration”). “As a result, only the component to which the
    FOIA request is directed has an obligation to conduct a search.” Ewell v. U.S. Dep’t Justice, 
    153 F. Supp. 3d 294
    , 302 (D.D.C. 2016) (interpreting analogous Department of Justice regulation).
    The Court is not convinced on the current record, however, that the TSA has carried its
    burden with respect to four offices that Sai contends were not, but should have been, searched.
    First, Sai faults the TSA for failing to conduct a search of the agency’s FOIA Branch for
    responsive records. Dkt. 111-2 at 6. The TSA, for its part, offers no relevant response. It
    merely asserts that Sai’s request for all records “related to [him] held by any relevant parties”
    was overly broad, Dkt. 99-3 at 5 (McCoy Decl. ¶ 12), requiring the agency to focus its search on
    specific offices “based on the particular subject matters described in correspondence with [Sai]
    related to [his] request[s],” 
    Id. (McCoy Decl.
    ¶ 13), or “[b]ased on the particular information
    reasonably described in the request,” 
    id. at 20
    (McCoy Decl. ¶ 62). The TSA is correct that it
    was not required to conduct “an unreasonably burdensome search,” 
    Goland, 607 F.2d at 353
    , and
    was not required to search every TSA office and every TSA file system for records “related to”
    Sai. But the agency seems to concede, as it must, that it was required to conduct a search
    reasonably calculated to find records “reasonably described in the request.” That much seems
    settled. What the TSA fails to acknowledge, however, is that both the BOS and SFO Requests
    29
    expressly sought “all documents and communication[s] related to or responding to” the requests,
    “whether internal or external.” Dkt. 99-3 at 51 (McCoy Decl. Ex. A) (BOS Request); 
    id. at 59
    (McCoy Decl. Ex. D) (interim response confirming request for same); 
    id. at 6
    7 (final release
    confirming request for same); 
    id. at 8
    6 (McCoy Decl. Ex. L) (SFO Request); 
    id. at 8
    9 (McCoy
    Decl. Ex. M) (confirmation of receipt of request for same); 
    id. at 92
    (McCoy Decl. Ex. N)
    (interim response confirming request for same); 
    id. at 99
    (McCoy Decl. Ex. P) (final release
    confirming request for same). Those requests can only reasonably be construed to encompass
    FOIA processing records, and, as this Court has previously recognized, FOIA is applicable to the
    FOIA process itself. See Shapiro v. U.S. Dep’t of Justice, 
    153 F. Supp. 3d 253
    , 276 (D.D.C.
    2016). Because the TSA offers no meaningful explanation for why it did not search its FOIA
    Branch for records “related to responding to” Sai’s FOIA requests, the TSA is not entitled to
    summary judgment with respect to this portion of Sai’s claims.
    Although less clear, the Court is also unconvinced based on the current record that the
    TSA correctly declined to search for responsive records held by its Office of Legislative Affairs.
    To be sure, Sai did not specifically request records from the Office of Legislative Affairs, and
    that office does not leap to mind when asked where records relating to incidents that occurred at
    various airport security checkpoints might be found. But correspondence from and to Speaker
    Pelosi’s office relating to the incident evidently came to the TSA’s attention in the course of
    responding to Sai’s FOIA requests, see, e.g., Dkt. 145-2 at 123, and that correspondence should
    have caused the agency to inquire whether the Office of Legislative Affairs possessed other,
    potentially responsive records. See Campbell v. U.S. Dep’t of Justice, 
    164 F.3d 20
    , 28 (D.C. Cir.
    1998) (“An agency . . . must revise its assessment of what is [a] “reasonable” [search] in a
    particular case to account for leads that emerge during its inquiry.”).
    30
    Finally, the Court is not convinced that TSA correctly declined to search for responsive
    records held by its Office of Chief Counsel and Office of the Executive Secretariat. Email
    correspondence released to Sai indicates that individuals in those offices had some involvement,
    even if only minimal, in addressing Sai’s complaints, see Dkt. 145-2 at 61, 123, 143; Dkt. 144-3
    at 58–62, 73, and the TSA has acknowledged that it did not search those offices for records
    responsive to Sai’s SFO request, see Dkt. 99-3 at 20–21 (McCoy ¶¶ 63, 66–68). This
    correspondence indicates that these offices may have possessed records responsive to the SFO
    Request, and, on the current record, the Court is unable to conclude that TSA conducted a search
    “reasonably calculated to uncover all relevant documents” with respect to those offices. See
    
    Valencia-Lucena, 180 F.3d at 325
    .
    In sum: the Court agrees, with the four exceptions described above, that the TSA
    searched those offices that were likely to have records responsive to Sai’s BOS and SFO
    Requests and Re-Requests. The exceptions are the TSA’s FOIA Branch, its Office of Legislative
    Affairs, its Office of Chief Counsel, and its Office of the Executive Secretariat. For present
    purposes, the Court holds only that the TSA has yet to carry its burden with respect to those four
    offices.
    (b)     Time Frame for the Search
    Sai also argues that the TSA has failed to demonstrate that it searched for records
    covering the relevant time frame. The Court agrees.
    The governing DHS FOIA regulations at the time of Sai’s request provided that, “[i]n
    determining which records are responsive to a [FOIA/PA] request, a component,” like the TSA,
    should “ordinarily . . . include only records in its possession as of the date that it begins its
    search.” 6 C.F.R. § 5.4(a) (2003) (superseded 2016) (FOIA); 6 C.F.R. § 5.22(a) (Privacy Act).
    31
    If a different date is used, the component is required to “inform the requester of that date.” 6
    C.F.R. § 5.4(a) (2003); 6 C.F.R. § 5.22(a). The DHS regulations comport, moreover, with the
    D.C. Circuit’s admonition that, absent a specific justification, agencies should respond to
    requests seeking records created or obtained up to the date of search. See Pub. Citizen v. Dep’t
    of State, 
    276 F.3d 634
    , 644 (D.C. Cir. 2002); see also Defs. of Wildlife v. U.S. Dep’t of Interior,
    
    314 F. Supp. 2d 1
    , 12 n.10 (D.D.C. 2004).
    The problem here is that the TSA has not submitted evidence sufficient for the Court to
    determine when it commenced each of the relevant searches. Sai asserts, without contradiction
    from the TSA, that the most recent e-mail released in response to Sai’s FOIA/PA requests was
    dated July 7, 2014, and that Sai did not receive responses to some of the requests until 2016.
    Dkt. 111-2 at 7; see also Dkt. 99-3 at 187 (McCoy Decl. Ex. DD). From this and the fact that the
    TSA continued to review Sai’s administrative Rehabilitation Act complaints in the interval
    between July 7, 2014, and January 6, 2016, when Sai received the final response to the BOS and
    SFO Re-Requests, Sai infers that the TSA’s search could not have encompassed the entire,
    relevant timeframe. Dkt. 111-2 at 7; see also Dkt. 99-3 at 187 (McCoy Decl. Ex. DD) (final
    response to BOS and SFO Re-Requests).
    In response, the TSA notes that the July 7, 2014 email was dated “just weeks” after it
    issued its “interim and final releases in the BOS and SFO Requests” and that “[i]t is not
    unreasonable for an agency to take time after the completion of a FOIA search to review and
    process the responsive records.” Dkt. 118 at 12. That response, however, ignores the BOS and
    SFO Re-Requests, which were not processed until much later. Indeed, the TSA acknowledges
    that it did not initially treat the Re-Requests as distinct FOIA/PA requests and that was not until
    September 21, 2015 that the agency sent Sai “an acknowledgement letter” for those requests.
    32
    Dkt. 99-3 at 43 (McCoy Decl. ¶¶ 123–24). Although the TSA correctly observes that Sai’s
    objection is premised on the “speculat[ion] as to the dates that [the relevant] searches ended,”
    Dkt. 118 at 13, that speculation is a product of the fact that the TSA, which has sole access to the
    relevant information, has not revealed when the search occurred and what cut-off date that the
    agency applied. 5
    Finally, the TSA argues that because the BOS and SFO Re-Requests “sought records
    related to two incidents that occurred in 2013, and because the agency had already conducted
    adequate, reasonable searches for responsive records,” it is “unsurprising” that “no new records
    were uncovered” in response to those requests. Dkt. 118 at 14. That may be so, but there is
    reason to believe that new records were created after the date of the original requests in the
    course of the TSA’s consideration of Sai’s Rehabilitation Act complaints, and, without evidence
    regarding the temporal scope of the TSA’s search, it is impossible to know whether the search
    was adequate. Under these circumstances, the Court, accordingly, cannot conclude that the TSA
    has carried its burden on this issue for purposes of summary judgment.
    One last, related issue bears note, however. The TSA is correct that the BOS and SFO
    Re-Requests required the agency to search only for records relating to the original BOS and SFO
    incidents, which occurred in early 2013. That is what Sai sought when Sai made the re-requests
    in November 2013, Dkt. 28-3 at 11–12, and, as the TSA correctly observes, a FOIA requester
    cannot, years later and after a dispute is in litigation, expand the scope of a request by merely
    asserting, as Sai did, that “due to the [the agency’s] delay,” the request “now also encompasses
    records relating to” events that occurred long after the original request. Dkt. 99-3 at 182 (McCoy
    5
    Although the TSA asserts that Sai has speculated about when the “searches ended,” it is
    actually the date the searches started that matters under the governing regulations. See 6 C.F.R.
    § 5.4(a) (2003) (superseded 2016); 6 C.F.R. § 5.22(a).
    33
    Decl. Ex. BB); see Houser v. Church, 
    271 F. Supp. 3d 197
    , 204 (D.D.C. 2017); Donoghue v.
    Office of Info. Policy, U.S. Dep’t of Justice, 
    157 F. Supp. 3d 21
    , 23 n.2 (D.D.C. 2016); Coss v.
    U.S. Dep’t of Justice, 
    98 F. Supp. 3d 28
    , 34 (D.D.C. 2015). Even if later-created records might
    fall within the scope of an open-ended request, the BOS and SFO Re-Requests were not open-
    ended: they sought only records relating to “the two incidents” that occurred at the Logan and
    San Francisco Airports in early 2013. Dkt. 28-3 at 11. To the extent Sai seeks records relating
    to other incidents, Sai must submit a new FOIA request. See Kowalczyk v. Dep’t of Justice, 
    73 F.3d 386
    , 389 (D.C. Cir. 1996).
    (c)     Adequacy of the Searches
    Sai further contends that the TSA “failed to provide adequate record evidence . . .
    document[ing]” the “keywords” and “database indices” searched. Dkt. 111 at 2. The Court
    agrees that the TSA has failed to meet its burden with respect to some of the offices searched.
    “To establish that it has conducted an adequate FOIA search, [an agency] must provide a
    ‘reasonably detailed’ affidavit containing ‘search terms and the type of search performed, and
    averring that all files likely to contain responsive materials . . . were searched . . . to allow the
    district court to determine if the search was adequate in order to grant summary judgment.’”
    Anderson v. U.S. Dep’t of State, 
    661 F. Supp. 2d 6
    , 10 (D.D.C. 2009) (quoting 
    Oglesby, 920 F.2d at 68
    ). “Affidavits that include search methods, locations of specific files searched, descriptions
    of searches of all files likely to contain responsive documents, and names of agency personnel
    conducting the search are considered sufficient.” Ferranti v. Bureau of Alcohol, Tobacco &
    Firearms, 
    177 F. Supp. 2d 41
    , 47 (D.D.C. 2001) (citing 
    Weisberg, 705 F.2d at 1348
    ). In
    contrast, in the absence of other indicia of a thorough search, a declaration that “fail[s] to
    document the search terms used” in an electronic search will not provide the Court with
    34
    sufficient basis to grant summary judgment in favor of the agency. 
    Anderson, 661 F. Supp. 2d at 11
    (quoting Aguirre v. SEC, 
    551 F. Supp. 2d 33
    , 60 (D.D.C. 2008)); see also Friends of
    
    Blackwater, 391 F. Supp. 2d at 120
    (explaining that the agency’s failure to “enumerate any
    specific search terms used in examining the agency’s electronic files” raised doubts as to the
    adequacy of the search); see also Judicial Watch, Inc. v. U.S. Dep’t of Justice, 
    185 F. Supp. 2d 54
    , 64 (D.D.C. 2002) (“The . . . declaration fails to explain whether key words were used and if
    so which key words were used to search for responsive documents. Without knowing these
    details regarding defendant’s search, the Court cannot determine whether defendant’s efforts
    were ‘reasonably calculated’ to recover the responsive records.”).
    With respect to the databases searched, the McCoy declaration describes in sufficient
    detail the locations and databases within each office searched in response to the BOS and SFO
    Requests, see Dkt. 99-3 at 6–8 (McCoy Decl. ¶¶ 15–17, 20, 23) (BOS Request); 
    id. at 20
    –21
    (McCoy Decl. ¶¶ 63, 65–66, 69) (SFO Request). In response to the BOS and SFO Re-Requests,
    however, the TSA merely states that the FOIA Branch tasked the SFO, BOS, TCC, and
    Disability Branch offices to search for responsive records, but does not explain which databases
    or locations were searched within those offices. 
    Id. at 4
    6, 47 (McCoy Decl. ¶¶ 134, 137).
    Although the Court assumes that the TSA searched the same databases and locations as it did in
    response to the BOS and SFO Requests, the agency must describe its searches in greater detail to
    meet its burden on summary judgment.
    With respect to the search terms used, the McCoy declaration provides an accounting of
    the terms used for the majority of the offices searched. In response to the BOS Request, for
    example, the McCoy declaration reports that the BOS field office searched electronic records
    “using Plaintiff’s name as a search term,” Dkt. 99-3 at 6 (McCoy Decl. ¶ 15); the LGA field
    35
    office searched “using Plaintiff’s name” as well as “the date of the LGA incident,” 
    id. (McCoy Decl.
    ¶ 16); and the TCC office “electronically searched its centralized database for records
    containing Plaintiff’s name, phone number, and email address” as well as “the date and flight
    number of Plaintiff’s scheduled travel on the day of the BOS incident, for complaints related to
    the TSA employees involved in the BOS incident, and for complaints referencing the BOS
    airport agents or police,” 
    id. at 7
    –8 (McCoy Decl. ¶ 23). Similarly, in response to the SFO
    Request, the McCoy declaration explains that the TSA searched the TCC office “for records
    containing Plaintiff’s name, the names and badge numbers of the TSA and CAS employees . . . ,
    for complaints using the search terms ‘carry-on liquids’ and ‘San Francisco Airport (SFO).’” 
    Id. at 21
    (McCoy Decl. ¶ 65). As to the McCoy declaration’s description of its search of these
    offices, the Court finds that it has provided “necessary details . . . about the scope or methods of
    the searches conducted,” Defs. of Wildlife v. U.S. Border Patrol, 
    623 F. Supp. 2d 83
    , 91–92
    (D.D.C. 2009), and meet its burden of showing that the search was adequate.
    The TSA has failed, however, adequately to describe the searches it conducted for
    records in the following offices: the ORD field office and OLE/FAMS office in response to the
    BOS Request; the SFO field office and Disability Branch office in response to the SFO Request;
    and the BOS, SFO, TCC, and Disability Branch offices in response to the Re-Requests. For
    those offices, the TSA does not identify the search terms it used, instead merely stating that it
    searched “for responsive records,” Dkt. 99-3 at 6–7, 20–21, 46–47 (McCoy Decl. ¶¶ 17, 20, 63,
    66, 69, 134, 137), or “records related to Plaintiff,” 
    id. at 21
    (McCoy Decl. ¶ 69). Without
    knowing the search terms the TSA used, the Court cannot determine whether its efforts were
    “reasonably calculated” to locate responsive records in those offices.
    36
    In sum: the Court concludes that the TSA has failed to carry its burden of showing that its
    searches for the records Sai requested in the BOS and SFO Requests and Re-Requests covered
    the relevant timeframe—from the date of the relevant incident to the date the search commenced.
    The Court also concludes that the TSA has failed to carry its burden of showing that it conducted
    a search “reasonably calculated” to recover responsive records with respect to the databases
    searched in response to the BOS and SFO Re-Requests and with respect to the search terms used
    to search the ORD and OLE/FAMS offices in response to the BOS Request; the SFO and
    Disability Branch offices in response to the SFO Request; and the BOS, SFO, TCC, and
    Disability Branch offices in response to the Re-Requests.
    2.      Policies Request
    The scope of the TSA’s search for records responsive to Sai’s Policies Request raises a
    distinct set of issues. The parties agree about two things: First, Sai requested “[a]ll TSA policy
    and/or procedures documents” that were “not already” available through the agency’s electronic
    reading room, “including both old [and] current versions” of those documents. Dkt. 99-3 at 125
    (McCoy Decl. Ex. S); Dkt. 118 at 15. Second, the TSA did not search for—and, thus, did not
    release—“all” such records. Dkt. 111-2 at 8; Dkt. 118 at 15. At that point, however, the parties’
    agreement ends. Sai lists dozens of policies that Sai contends the TSA released in response to
    third-party FOIA requests, that the TSA identified in other litigation, or that “confidential
    source(s)” brought to Sai’s attention. Dkt. 111-2 at 8–10, 17; Dkt. 116-1 at 1–3. Those policies,
    which the TSA failed to release in response to Sai’s request, run the gamut from the TSA’s
    “Checked Baggage,” “Advanced Imaging Technology,” “Colorimetric,” “Expedited Screening,”
    “Travel Document Checkpoint,” and “K9” Standard Operating Procedures (“SOPs”), Dkt. 111-2
    at 8–10, to various reports relating to the TSA’s “Screening Passengers Through Observations
    Techniques” (“SPOT”) program, Dkt. 116 at 1; Dkt. 116-1 at 1–3. The TSA, for its part, does
    37
    not engage on whether these records exist, but rather argues that Sai’s request for “all” TSA
    policies and procedures—past and present—not already available through the agency’s
    electronic reading room was vastly overbroad and that all that the agency could do was make a
    reasonable effort to respond to what it perceived to be the core of Sai’s request. Dkt. 118 at 16–
    17.
    The Court agrees with the TSA. An agency is required to respond to a FOIA request only
    if the request “reasonably describes” the records sought. 5 U.S.C. § 552(a)(3)(A). More
    importantly for present purposes, “[a]n agency need not honor a [FOIA or Privacy Act] request
    that requires ‘an unreasonably burdensome search.’” Am. Fed’n of Gov’t Emps., Local 2782 v.
    U.S. Dep’t of Commerce, 
    907 F.2d 203
    , 208–09 (D.C. Cir. 1990) (quoting 
    Goland, 607 F.2d at 353
    ). As a result, “it is the requester’s responsibility to frame [his or her request[] with sufficient
    particularity to ensure that searches are not unreasonably burdensome, and to enable the
    searching agency to determine precisely what records are being requested.” Assassination
    Archives & Research Ctr. Inc. v. CIA, 
    720 F. Supp. 217
    , 219 (D.D.C. 1989); see also Bloeser v.
    U.S. Dep’t of Justice, 
    811 F. Supp. 2d 316
    , 321 (D.D.C. 2011). A description is sufficient if it
    would enable “a professional employee of the agency who [is] familiar with the subject area of
    the request to locate the record with a reasonable amount of effort.” Dale v. IRS, 
    238 F. Supp. 2d 99
    , 104 (D.D.C. 2002) (quoting Marks v. United States, 
    578 F.2d 261
    , 263 (9th Cir. 1978)). In
    contrast, “[b]road sweeping requests lacking specificity are not sufficient.” Id.; see also Pinson
    v. U.S. Dep’t of Justice, 
    245 F. Supp. 3d 225
    , 244 (D.D.C. 2017) (same); Tereshchuk v. Bureau
    of Prisons, 
    67 F. Supp. 3d 441
    , 454 (D.D.C. 2014) (same); Sack v. CIA, 
    53 F. Supp. 3d 154
    , 164
    (D.D.C. 2014) (same); Am. Fed’n of Gov’t Emps. v. Dep’t of Commerce, 
    632 F. Supp. 1272
    ,
    1277–78 (D.D.C. 1986) (same).
    38
    Measured against this standard, there is little doubt that the Policies Request did not
    “reasonably describe” a class of documents subject to disclosure. Am. Fed’n of Gov’t 
    Emps., 907 F.2d at 209
    . Indeed, it is difficult to imagine how the TSA could have complied with Sai’s
    request for all “policy and/or procedures documents,” past and present, including all
    “Management Directives, Standard Operating Procedures, Operations Directives, Security
    Directives, Emergency Amendments, Information Circulars, Memoranda, Handbooks, Letters,
    Bulletins, and Guidance,” Dkt. 99-3 at 125 (McCoy Decl. Ex. S), short of searching virtually
    every file at the agency and then guessing what Sai actually hoped to receive. Nor did Sai’s nine
    more specific requests, and twenty-seven non-exclusive subparts, add the required specificity.
    They sought all TSO polices, past and present, dealing with “screening procedures,” “the
    treatment of passengers with disabilities,” violations by TSA personnel of policies “in a way that
    infringes on the rights of travelers,” “cooperation with local airports and police,” “when
    checkpoint video may be released,” the TSA’s “no fly” list and “any similar lists,” “legal
    justification for” declining to allow passengers to “revoke consent to administrative search once
    they have entered a screening area,” and “Behavior Detection Officer training materials” and
    “any studies investigating their efficacy.” Dkt. 99-3 at 125–27 (McCoy Decl. Ex. S).
    The TSA, moreover, provided Sai with ample opportunity to refine the request. Shortly
    after Sai submitted the request, the TSA wrote to Sai, explaining: “After careful review of your
    FOIA request, we [have] determined that the request is too broad in scope or [does] not
    specifically identify the records [that] you are seeking.” Dkt. 99-3 at 132 (McCoy Decl. Ex. T).
    The TSA, accordingly, invited Sai to “resubmit [the] request containing a reasonable description
    of the records [sought]” and cautioned that the “request [would] not be entered into [the
    agency’s] processing queue until [it] receive[d] clarification.” 
    Id. (McCoy Decl.
    Ex. S). Sai did
    39
    not respond to this invitation, and the agency therefore “administratively closed” the request on
    May 9, 2013. 
    Id. at 30
    (McCoy Decl. ¶ 92).
    Although the TSA did, in an exercise of “discretion,” subsequently process Sai’s request
    “to the extent” it was able “reasonably” to identify responsive records, 
    id. at 31
    (McCoy Decl.
    ¶ 93), it never agreed to search for “[a]ll TSA policy and/or procedures documents,” past and
    present, Dkt. 118-1 at 5 (3d Supp. McCoy Decl. ¶ 17); Dkt. 118 at 16–17, nor—for the reasons
    explained above—was it required to do so. It is thus both unsurprising and unavailing that Sai
    has been able to identify “policy and procedures documents” that Sai says the TSA failed to
    release. The TSA represents that complying in full with Sai’s request “would have created an
    extreme burden on and undue hardship for the entire agency and, in particular, the FOIA
    Branch.” Dkt. 118-1 at 6 (3d Supp. McCoy Decl. ¶ 19). That assertion is entitled to a
    presumption of good faith, SafeCard 
    Servs., 926 F.2d at 1200
    , and it is convincing given the
    breadth of Sai’s request.
    Even though the TSA was not required to respond to Sai’s unrefined Policies Request, it
    nonetheless made a good faith effort to provide at least a partial response. The FOIA Branch
    tasked—and, on occasion, re-tasked—fifteen offices with searching for the records that the
    agency reasonably believed lay at the heart of Sai’s request. Dkt. 99-3 at 31, 31–35 (McCoy
    Decl. ¶¶ 94–107). The McCoy declaration provides a detailed account of the efforts of each of
    these offices to locate potentially responsive records, while necessarily construing and limiting
    Sai’s request to avoid the “unreasonable burden” that a full response would have entailed. Am.
    Fed’n of Gov’t 
    Emps., 907 F.2d at 209
    . All told, the TSA released over 3,000 pages of records
    responsive to Sai’s Policies Request, and it reviewed approximately 900 additional pages of
    records that were withheld for reasons discussed below. Dkt. 99-3 at 35–37 (McCoy Decl.
    40
    ¶¶ 109–12).
    Sai’s opposition ignores the fact that the TSA reasonably, and lawfully, concluded that
    the request was overbroad and that the agency would have acted well within its rights had it
    simply declined to conduct any search until Sai accepted its invitation to clarify and narrow the
    request. See Dkt. 111-2 at 8–19. Apparently, in Sai’s view, having provided some response, the
    TSA was obligated to provide a full response. That contention, however, is at odds with FOIA’s
    “dominant objective” of disclosure. 
    Rose, 425 U.S. at 361
    . If that nothing-or-all approach were
    to prevail, agencies would have a strong incentive to reject wildly overbroad FOIA requests, like
    Sai’s Policies Request, and to refuse to make any effort to provide what they reasonably can.
    Nothing in FOIA or the governing law requires that agencies or the courts adopt such a
    counterproductive approach. Sai had the opportunity to refine the Policies Request, and Sai
    remains free to submit further requests that “reasonably describe[]” the records sought, 5 U.S.C.
    § 552(a)(3)(A), and that do not require that the agency engage in “an unreasonably burdensome
    search,” Am. Fed’n of Gov’t 
    Emps., 907 F.2d at 209
    (quoting 
    Goland, 607 F.2d at 353
    ). Having
    failed to frame the request with sufficient specificity, Sai cannot now fault the TSA for
    conducting an onerous, but not exhaustive, search based on its best assessment of what records
    were most important to Sai.
    C.     Withholdings
    Sai also challenges the TSA’s reliance of FOIA Exemptions 3, 5, 6, and 7(C) to withhold
    or to redact certain records. The Court will address each exemption in turn.
    1.      Exemption 3
    FOIA Exemption 3 shields from disclosure materials that are “specifically exempted
    from disclosure by statute” so long as that statute “establishes particular criteria for withholding
    or refers to particular types of matters to be withheld.” 5 U.S.C. § 552(b)(3)(A)(ii). 49 U.S.C.
    41
    § 114(r) creates such a specific, statutory exemption to disclosure. It provides, in relevant part,
    that notwithstanding FOIA, the TSA “shall prescribe regulations prohibiting the disclosure of
    information obtained or developed in carrying out security under authority of the Aviation and
    Transportation Security Act, Pub. L. No. 107-71, or under chapter 449 of [title 49 of the U.S.
    Code] if the [TSA] decides that disclosing the information would (A) be an unwarranted invasion
    of personal privacy; (B) reveal a trade secret or privileged or confidential commercial or
    financial information; or (C) be detrimental to the security of transportation.” 6 49 U.S.C.
    § 114(r)(1). The SSI implementing regulations, in turn, specify a number of categories of
    information and records constituting SSI, including records relating to “[s]ecurity programs and
    contingency plans,” “airport operator” security or security contingency plans, “security incident
    response plan[s],” various “[s]ecurity [d]irectives,” notices issued by DHS or the Department of
    Transportation “regarding a threat to aviation . . . transportation,” “performance specification[s]
    and any description of a test object or test procedure,” “vulnerability assessment[s],” “[d]etails of
    any security inspection or investigation of an alleged violation of aviation . . . transportation
    security,” threat information, “[s]ecurity measures . . . recommended by the Federal
    government,” and “information regarding security screening under aviation . . . transportation
    security requirements of Federal law.” 49 C.F.R. § 1520.5. Those permitted access to SSI are
    prohibited from disclosing “or otherwise provid[ing] access to[] SSI” to anyone other than
    authorized recipients with a “need to know.” 49 C.F.R. § 1520.9(a)(2). Moreover, and of
    6
    Although the text of 49 U.S.C. § 114(r) refers to the “Under Secretary of Transportation for
    Security,” who served as the head of the TSA at the time the agency was created, see Aviation
    and Transportation Security Act, Pub. L. No. 107-71, § 101 (2001), Congress transferred the
    TSA from the Department of Transportation to the Department of Homeland Security as part of
    the Homeland Security Act of 2002, Pub. L. No. 107-296, § 403. “In conjunction with the
    transfer of TSA to DHS, the Under Secretary . . . adopted the new title of Administrator.” 69
    Fed. Reg. 28,066, 28,068 (May 18, 2004).
    42
    particular relevance here, the governing regulations specify that, “notwithstanding the Freedom
    of Information Act, (5 U.S.C. § 552), the Privacy Act, (5 U.S.C. § 552a), and other laws, records
    containing SSI are not available for public inspection or copying, nor does [the] TSA . . . release
    such records to persons without a need to know.” 49 C.F.R. § 1520.15(a).
    Sai does not dispute that properly designated SSI is exempt from disclosure under both
    FOIA and the Privacy Act and, instead, argues that the TSA acted “without authority” in
    designating certain records as SSI. Dkt. 111-2 at 25. As Sai correctly observes, 49 U.S.C.
    § 114(r)(4) precludes the TSA from designating information as SSI for certain purposes; in
    particular, the TSA lacks authority to designate information as SSI “(A) to conceal a violation of
    law, inefficiency, or administrative error; (B) to prevent embarrassment to a person,
    organization, or agency; (C) to restrain competition; or (D) to prevent or delay the release of
    information that does not require protection in the interest of transportation security, including
    basic scientific research information not clearly related to transportation security.” Sai further
    contends that Congress, the DHS Inspector General, and others have criticized the TSA for, at
    times, improperly designating such information as SSI, Dkt. 111-2 at 26–28, and that the TSA
    has engaged in such improper designation here, 
    id. at 21
    , 28. Before reaching the merits of that
    contention, however, the Court must determine whether it has jurisdiction to do so. It is at this
    threshold point that Sai’s challenge founders.
    This is not the first time that this Court has addressed whether it has jurisdiction to
    consider the contention that the TSA exceeded its authority in designating records that Sai sought
    as SSI. Shortly after Sai filed this action, the TSA moved to strike the complaint to the extent it
    sought to challenge the TSA’s designation of information as SSI. Dkt. 51 at 9. Such a
    challenge, the TSA argued, must be brought—if at all—in the Court of Appeals. 
    Id. For the
    43
    most part, the Court agreed. As the TSA correctly observed, 49 U.S.C. § 46110(a) provides that
    “a person disclosing a substantial interest in an order issued . . . in whole or in part under [49
    U.S.C. § 114(r)] may apply for review of the order by filing a petition for review in the United
    States Court of Appeals for the District of Columbia Circuit or in the court of appeals of the
    United States for the circuit in which the person resides or has its principal place of business.” 7
    That grant of jurisdiction in the courts of appeals, moreover, is exclusive, leaving the federal
    district courts with no authority to review SSI orders issued pursuant to 49 U.S.C. § 114(r). See
    Lacson v. U.S. Dep’t of Homeland Sec., 
    726 F.3d 170
    , 173–77 (D.C. Cir. 2013) (discussing grant
    of exclusive jurisdiction to the courts of appeals to review orders issued by the TSA under
    § 114(r)); Nat’l Fed’n of the Blind v. U.S. Dep’t of Transp., 
    827 F.3d 51
    , 57 (D.C. Cir. 2016)
    (“[S]ection 46110(a)’s direct-review provision removes the Rule from the purview of the district
    court and places it within our exclusive jurisdiction.”); Standing Rock Sioux Tribe v. U.S. Army
    Corps of Eng’rs, 
    249 F. Supp. 3d 516
    , 519 (D.D.C. 2017) (“[F]ederal circuit courts have
    exclusive jurisdiction to review TSA’s SSI determinations.”); see also Telecomms. Research &
    Action Ctr. v. FCC, 
    750 F.2d 70
    , 77 (D.C. Cir. 1984) (“[E]ven where Congress has not expressly
    stated that statutory jurisdiction is ‘exclusive,’ . . . a statute which vests jurisdiction in a
    particular court cuts off original jurisdiction in other courts in all cases covered by that statute.”).
    Although the Court, accordingly, agreed with the TSA that it lacks jurisdiction to review SSI
    orders, it concluded that it was “premature to dismiss Plaintiff’s claims that documents were
    improperly withheld on this ground” because the TSA had “yet to [produce] a Vaughn index or a
    7
    Although the statute refers to § 114(s), that section was redesigated as § 114(r) in 2008. See
    Consolidated Appropriations Act of 2008, Pub. L. No. 110-161, § 568(a).
    44
    fully developed record with respect to what materials were withheld on what grounds.” Dkt. 74
    at 13.
    In returning to this issue, Sai now argues that the TSA improperly designated certain
    information as SSI in violation of 49 U.S.C. § 114(r)(4) and that “[a]ny designation of SSI in
    contradiction to [§]114(r)(4) is ultra vires, and cannot constitute an ‘order’ under 49 U.S.C. [§]
    46110(a).” Dkt. 111-2 at 26. In other words, the exclusive jurisdiction of the courts of appeals
    to review “orders” issued under 49 U.S.C. § 114(r) does not, in Sai’s view, extend to challenges
    to SSI designations premised on the anti-abuse provisions of § 114(r)(4). As Sai candidly
    concedes, no court has ever embraced—or even considered—parsing the jurisdictional rule set
    forth in § 46110(a) in this manner. Hrg. Tr. Mar. 13, 2018 (Rough at 11:48); Hrg Tr. Apr. 5,
    2018 (Rough at 12:00). Nor can the Court perceive any textual or other reason to accept Sai’s
    invitation to do so.
    To start, the language of § 46110(a) draws no distinction between review of SSI
    determinations based on § 114(r)(1)—which defines the circumstances under which an SSI
    designation is proper—and those based on § 114(r)(4)—which defines the circumstances under
    which such a designation is improper. Compare 49 U.S.C. § 114(r)(1), with 49 U.S.C. §
    114(r)(4). To the contrary, the statutory language is categorical: a person seeking to challenge an
    SSI order issued by the TSA under “subsection . . . (s) [now, subsection (r)] of section 114” must
    file a petition in the appropriate court of appeals. 49 U.S.C. § 46110(a).
    The statute does not distinguish between the subparagraphs of § 114(r); rather, the courts
    of appeals have exclusive jurisdiction over all challenges to orders premised on § 114(r). Sai
    argues that the distinction Sai proposes can be found in Congress’s use of the word “order.” See
    Dkt. 111-2 at 26. Although some SSI designations constitute “orders,” those that are ultra vires
    45
    are not “orders” and thus not subject to § 46110(a). 
    Id. That contention,
    however, suffers from
    two flaws. First, Sai does not—and cannot—explain why the same logic does not apply to a
    challenge premised on § 114(r)(1). An action taken without authority—that is, under
    circumstances not covered by the grant of authority in § 114(r)(1)—is every bit as much ultra
    vires as an action taken in contravention of a limitation on the agency’s authority—that is, under
    circumstances precluded by § 114(r)(4). Second, Sai ignores D.C. Circuit precedent holding that
    the term “order” in § 46110(a) “should be read expansively” and includes final agency
    determinations of “rights or obligations” or final agency action giving “rise to legal
    consequences.” Safe Extensions, Inc. v. FAA, 
    509 F.3d 593
    , 598 (D.C. Cir. 2007); see also Nat’l
    Fed’n of the 
    Blind, 827 F.3d at 55
    (holding the term “order” in § 46110(a) is “not . . . limited by
    the APA definition of ‘order’”). As the D.C. Circuit has explained, the “broad[] constru[ction]”
    that it has accorded “the word ‘order’ as used in section 46110(a)” is intended to facilitate
    “judicial review” of agency action. Avia Dynamics, Inc. v. FAA, 
    641 F.3d 515
    , 520 (D.C. Cir.
    2011). That purpose, of course, is particularly weighty in cases in which the aggrieved party
    contends that the agency’s action was ultra vires.
    Finally, Sai suggests that, in responding to a separate FOIA request submitted by the
    ACLU, the TSA publicly disclosed portions of the information that it claimed in Sai’s case were
    exempt from disclosure as SSI. Dkt. 116-1 at 1 (records released to Sai contained “more SSI
    redaction[s] than made” to records released to the ACLU). To the extent Sai intends to invoke
    the “official acknowledgement” doctrine, a three-part showing is required: “First, the
    information [Sai] requested must be as specific as the information previously released. Second,
    the information requested must match the information previously disclosed . . . . Third, . . . the
    information requested must already have been made public through an official and documented
    46
    disclosure.” Fitzgibbon v. CIA, 
    911 F.2d 755
    , 765 (D.C. Cir. 1990); see also Wolf v. CIA, 
    473 F.3d 370
    , 378 (D.C. Cir. 2007); 
    Shapiro, 153 F. Supp. 3d at 285
    .
    The TSA does not dispute that the ACLU may have received information that was
    withheld from Sai as SSI, but urges the Court to reject Sai’s “official acknowledgement”
    argument for three reasons. First, it argues that because Sai has evidently already obtained the
    withheld material from the ACLU website, Sai’s claim is now “moot.” Dkt. 118 at 29–30. In
    support of this contention the TSA cites to the D.C. Circuit’s decision in Crooker v. U.S. State
    Department, 
    628 F.2d 9
    (D.C. Cir. 1980) (per curiam), in which the court held, “[w]here the
    records have already been furnished, it is abusive and a dissipation of agency and court resources
    to make and process a second claim,” 
    id. at 10.
    That case differs from the present case, however,
    in one critical respect: in Crooker, the plaintiff sought the release of records that he had already
    obtained from another agency, 
    id., while in
    the present case, Sai contends that the government
    did not provide the relevant material. See Dkt. 116-1 at 1 n.1. The fact that the government has
    released records to a third party, which has then made those records public, does not obviate the
    government’s obligation to respond fully to an otherwise proper FOIA request. See Tax
    
    Analysts, 492 U.S. at 152
    (“It is one thing to say that an agency need not disclose materials that it
    has previously released; it is quite another to say that an agency need not disclose materials that
    some other person or group may have previously released.”).
    The TSA also returns to the theme that Sai’s Policies Request was vastly overbroad and
    that, as a result, it cannot be faulted for failing to find and release every responsive record. The
    ACLU’s request, the TSA contends, was “comparatively tailored” in seeking records relating to
    the “TSA’s behavior detection programs” and thus, unsurprisingly, resulted in a more complete
    production of those records. Dkt. 118 at 31. That argument is, as noted above, persuasive as far
    47
    as it goes. It fails to explain, however, why the TSA redacted SSI from records released to Sai,
    but, according to Sai, did not in every instance redact the same purported SSI from the records
    released to the ACLU. Dkt. 116-1 at 1–2. The TSA’s excessive burden argument has no
    application in this context.
    This, then, leaves the TSA’s final argument, which is more promising but remains
    incomplete. As the TSA explains, after it released records to Sai in response to the Policies
    Request in 2015, see Dkt. 99-3 at 35–37 (McCoy Decl. ¶¶ 109–11), the ACLU—in pressing its
    own FOIA request—convinced the TSA to “withdr[a]w some of the identified redactions” the
    agency had previously made, and the TSA “re-released” the relevant records. Dkt. 118-1 at 6–7
    (3d Supp. McCoy Decl. ¶ 23). To the extent the TSA revisited its SSI determinations after it
    released the responsive records to Sai, the TSA is correct that it did not have an obligation to
    “update or supplement [its] prior response.” See James v. U.S. Secret Serv., 
    811 F. Supp. 2d 351
    ,
    358 (D.D.C. 2011) (“The FOIA does not require an agency to update or supplement a prior
    response to a request for records.”), aff’d, No. 11-5299, 
    2012 WL 1935828
    (D.C. Cir. May 11,
    2012). The “official disclosure” doctrine applies to information that was, at the relevant time,
    “already” public. 
    Fitzgibbon, 911 F.2d at 765
    . It does not—and could not reasonably—apply to
    information that was confidential at the time the agency responded to the plaintiff’s FOIA
    request and was only subsequently officially released; applying the doctrine retroactively would
    be administratively unmanageable and would violate the cardinal rule of administrative law that
    courts evaluate agency action based on the record as it existed at the time the agency acted. See
    Bonner v. U.S. Dep’t of State, 
    928 F.2d 1148
    , 1152 (D.C. Cir. 1991) (“To require an agency to
    adjust or modify its FOIA responses based on post-response occurrences could create an endless
    cycle of judicially mandated reprocessing.”); Nat’l Sec. Counselors v. CIA, 
    206 F. Supp. 3d 241
    ,
    48
    256 (D.D.C. 2016) (“[J]udicial review of agency responses to FOIA requests ‘properly focuses
    on the time the determination to withhold [was] made.’” (quoting 
    Bonner, 928 F.2d at 1152
    )).
    On the present record, however, the Court cannot determine with any certainty whether
    the TSA released information to the ACLU prior to responding to Sai’s FOIA request, while
    withholding that same information from Sai. For present purposes, the TSA merely asserts that
    it “made a diligent, good-faith effort to ensure consistency with respect to the information
    withheld.” Dkt. 118-1 at 6 (3d Supp. McCoy Decl. ¶ 22). Ultimately, Sai will bear the burden of
    demonstrating that the TSA officially released information to the ACLU and, then, later
    withheld that same information from Sai based on Exemption 3. See Cottone v. Reno, 
    193 F.3d 550
    , 554 (D.C. Cir. 1999) (explaining that “the party advocating disclosure bears the initial
    burden of production” when invoking the official acknowledgement doctrine). To prevail on
    summary judgment, however, the TSA must demonstrate that it is entitled to prevail as a matter
    of law. Celotex 
    Corp., 477 U.S. at 322
    –23. Because the current record is incomplete on this
    issue, the Court must defer resolving it.
    2.      Exemption 5
    Exemption 5 protects “inter-agency or intra-agency memorandums or letters that would
    not be available by law to a party other than an agency in litigation with the agency.” 5 U.S.C.
    § 552(b)(5). This exemption shields “those documents . . . normally privileged in the civil
    discovery context.” NLRB v. Sears, Roebuck & Co., 
    421 U.S. 132
    , 149 (1975). Courts have,
    accordingly, incorporated the three traditional civil discovery privileges under Exemption 5: “(1)
    the attorney work-product privilege; (2) the deliberative process privilege; and (3) the attorney-
    client privilege.” 
    Wright, 121 F. Supp. 3d at 184
    . Sai’s opposition appears to challenge only the
    TSA’s invocation of the deliberative process privilege. See Dkt. 111-2 at 24–25.
    49
    The deliberative process privilege protects “documents ‘reflecting advisory opinions,
    recommendations and deliberations comprising part of a process by which governmental
    decisions and policies are formulated.’” Sears, Roebuck & 
    Co., 421 U.S. at 150
    (quoting Carl
    Zeiss Stiftung v. V.E.B. Carl Zeiss, Jena, 
    40 F.R.D. 318
    , 324 (D.D.C. 1966)). The “privilege
    rests on the obvious realization that officials will not communicate candidly among themselves if
    each remark is a potential item of discovery and front page news, and its object is to enhance ‘the
    quality of agency decisions,’ . . . by protecting open and frank discussion among those who make
    them within the Government.” Dep’t of Interior v. Klamath Water Users Protective Ass’n, 
    532 U.S. 1
    , 8–9 (2001) (citations omitted). “Manifestly, the ultimate purpose of this long-recognized
    privilege is to prevent injury to the quality of agency decisions.” Sears, Roebuck & 
    Co., 421 U.S. at 151
    .
    “To qualify for withholding under Exemption 5’s executive privilege, information must
    be both ‘predecisional’ and ‘deliberative.’” Petroleum Info. Corp. v. U.S. Dep’t of Interior, 
    976 F.2d 1429
    , 1434 (D.C. Cir. 1992); see also Nat’l Sec. Archive v. CIA, 
    752 F.3d 460
    , 463 (D.C.
    Cir. 2014); Pub. Citizen, Inc. v. OMB, 
    598 F.3d 865
    , 874 (D.C. Cir. 2010); Judicial Watch, Inc.
    v. FDA, 
    449 F.3d 141
    , 151 (D.C. Cir. 2006). A record “is predecisional if it was ‘prepared in
    order to assist an agency decisionmaker in arriving at his decision, rather than to support a
    decision already made,” and it is “deliberative if it ‘reflects the give-and-take of the consultative
    process.’” Petroleum Info. 
    Corp., 976 F.2d at 1434
    (citations omitted). The agency asserting the
    privilege bears the burden of establishing that the information is exempt. Fed. Open Mkt. Comm.
    of the Fed. Reserve Sys. v. Merrill, 
    443 U.S. 340
    , 352 (1979); EPA v. Mink, 
    410 U.S. 73
    , 93
    (1973); Public Citizen, 
    Inc., 598 F.3d at 360
    ; Elec. Frontier Found. v. U.S. Dep’t of Justice, 
    739 F.3d 1
    , 7 (D.C. Cir. 2014). “Summary judgment is warranted when the agency’s affidavits
    50
    ‘describe the justifications for nondisclosure with reasonably specific detail, demonstrate that the
    information withheld logically falls within the claimed exemption, and are not controverted by
    either contrary evidence in the record nor by evidence of agency bad faith.’” Elec. Frontier
    
    Found., 739 F.3d at 7
    (quoting Miller v. Casey, 
    730 F.2d 773
    , 776 (D.C. Cir. 1984)); see also
    Senate of the Commonwealth of P.R. v. U.S. Dep’t of Justice, 
    823 F.2d 574
    , 585 (D.C. Cir.
    1987). To meet this burden, an “agency must establish ‘what deliberative process is involved,
    and the role played by the documents in issue in the course of that process.’” Senate of the
    Commonwealth of 
    P.R., 823 F.2d at 585
    –86 (citation omitted).
    The McCoy declaration offers explanations for each of the TSA’s invocations of the
    deliberative process privilege. She attests that, in responding to the BOS Request, the agency
    withheld information on two pages that was both predecisional—the records “were generated
    before the agency had reached a decision regarding” how to respond to “complaints alleging a
    disability-related civil rights violation”—and deliberative—the records “reflect the open
    consultative process between program offices” considering “how to respond” to the complaints.
    Dkt. 99-3 at 13 (McCoy Decl. ¶ 39). Similarly, in responding to the SFO Request, the TSA once
    again invoked Exemption 5 to withhold information that was both predecisional—the
    information pertained to “prospective agency action”—and deliberative—it reflected
    deliberations involving agency counsel regarding how the agency should respond to
    “administrative complaints against [the] TSA.” 
    Id. at 26
    (McCoy Decl. ¶ 83(c)). It reached the
    same conclusion with respect to other predecisional deliberations regarding (1) the Disability
    Branch’s assessment of how to handle Sai’s “administrative complaint[s],” (2) the investigation,
    collection, and analysis of information relating to Sai’s “administrative complaints,” (3)
    “hypothetical checkpoint screening scenarios involving medically exempt liquids,” and (4) “a
    51
    draft . . . letter . . . to Congresswoman Nancy Pelosi’s office regarding [Sai’s] administrative
    complaint.” 
    Id. at 26
    –28 (McCoy Decl. ¶¶ 84–85). Finally, in responding to the Policies
    Request, the TSA withheld “a memorandum and a PowerPoint presentation . . . prepared in
    anticipation of a briefing to the Secretary of DHS regarding airport security measures,” which
    “reflect proposals and recommendations regarding agency action.” 
    Id. at 4
    0 (McCoy Decl.
    ¶ 118(b)).
    Sai challenges the TSA’s reliance on the deliberative process privilege on five grounds:
    First, Sai contends that information that the TSA shared with Corbin Stewart in an email falls
    beyond the privilege because “a simple Google search” and the email format (i.e. the
    capitalization of Stewart’s name) demonstrate that Stewart was not a TSA or DHS employee. 8
    Dkt. 111-2 at 24. Even if Stewart was not a TSA or DHS employee, the deliberative process
    privilege might still apply. See, e.g., Competitive Enter. Inst. v. EPA, 
    232 F. Supp. 3d 172
    , 184–
    85 (D.D.C. 2017) (describing “consultant exemption”). The Court need not determine whether
    Stewart’s employment status matters here, however, because McCoy has attested under the
    penalty of perjury that Stewart “is—and was at the time of the [relevant] email record”—“a TSA
    employee within the Civil Rights and Liberties-Office of Traveler Engagement.” Dkt. 118-1 at 6
    (3d Supp. McCoy Decl. ¶ 20). That declaration is entitled to a presumption of good faith,
    SafeCard 
    Servs., 926 F.2d at 1200
    , and Sai has failed to offer any evidence that would permit a
    reasonable factfinder to question its veracity, Dkt. 111-2 at 24. See 
    Bloeser, 811 F. Supp. 2d at 322
    (“[S]peculative and conclusory assertions do not amount to ‘contradictory evidence in the
    record . . . of agency bad faith.’” (quoting Judicial Watch, Inc. v. Bd. of Governors of Fed.
    8
    Sai spells the name “Stewart,” Dkt. 111-2 at 24, while the TSA spells it “Stuart,” Dkt. 118 at
    21. Nothing, of course, turns on this.
    52
    Reserve Sys., 
    773 F. Supp. 2d 57
    , 60 (D.D.C. 2011))). Nor is the Court convinced that Sai is
    entitled to take discovery on whether Stewart was a TSA employee. Even if some discovery
    were permitted, Sai could not reasonably expect more than the testimony of a TSA official under
    the penalty of perjury. Sai has that, and far more than Sai has offered would be necessary to cast
    aside the presumption of good faith and to open the door to more extensive discovery. See
    Justice v. I.R.S., 
    798 F. Supp. 2d 43
    , 47 (D.D.C. 2011) (“Courts permit discovery in FOIA cases
    where a ‘plaintiff has made a sufficient showing that the agency acted in bad faith.’” (quoting
    Voinche v. FBI, 
    412 F. Supp. 2d 60
    , 72 (D.D.C. 2006))); Schrecker v. U.S. Dep’t of Justice, 
    217 F. Supp. 2d 29
    , 35 (D.D.C. 2002) (“Discovery in FOIA is rare and should be denied where an
    agency’s declarations are reasonably detailed [and] submitted in good faith and [where] the court
    is satisfied that no factual dispute remains.”).
    Second, Sai argues that portions of the withheld information responsive to the SFO
    Request reflect facts, not deliberations. Dkt. 111-2 at 24−25. The TSA counters that this
    contention is “without any substantive or logical support.” Dkt. 118 at 22. It is the TSA,
    however, that bears the burden of establishing that the deliberative privilege was properly
    invoked, Senate of the Commonwealth of 
    P.R., 823 F.2d at 585
    , and its explanation of the bases
    for withholding certain information in response to the SFO Request admits of some ambiguity,
    see Dkt. 99-3 at 26−27 (McCoy Decl. ¶ 84). McCoy attests, for example, that the TSA withheld
    emails “discussing the . . . collection . . . of information related to administrative complaints.”
    
    Id. at 27
    (McCoy Decl. ¶ 84). Sai, to be sure, overstates the law when categorically asserting
    that “[f]acts are not exempt under” Exemption 5. Dkt. 111-2 at 25. But, by the same token, Sai
    is correct that facts “generally must be disclosed.” Nat’l Ass’n of Home Builders v. Norton, 
    309 F.3d 26
    , 39 (D.C. Cir. 2002) (citation omitted). The relevant question is whether “‘the disclosure
    53
    of even purely factual material may so expose the deliberative process within an agency’ that the
    material is appropriately held privileged.” Petroleum Info. 
    Corp., 976 F.2d at 1434
    ; see also
    Quarles v. Dep’t of Navy, 
    893 F.2d 390
    , 392 (D.C. Cir. 1990) (even when requested material is
    factual, it is still exempt when disclosure “would expose an agency’s decisionmaking process in
    such a way as to discourage candid discussion within the agency and thereby undermine the
    agency’s ability to perform its functions” (quoting Dudman Commc’ns Corp. v. Dep’t of the Air
    Force, 
    815 F.2d 1565
    , 1568 (D.C. Cir. 1987))). The Court must, accordingly, ask whether
    disclosure of the withheld information would “reveal an agency’s or official’s mode of
    formulating or exercising policy-implicating judgment.” Nat’l Ass’n of Home 
    Builders, 309 F.3d at 39
    (citation omitted); see also In re Sealed Case, 
    121 F.3d 729
    , 737 (D.C. Cir. 1997) (asking
    whether the factual information is “inextricably intertwined with the deliberative” information);
    Playboy Enters., Inc. v. U.S. Dep’t of Justice, 
    677 F.2d 931
    , 936 (D.C. Cir. 1982) (asking
    whether the factual information was prepared to “assist[] the [agency official] [in] mak[ing] a
    complex decision,” or whether the information “was prepared only to inform the [agency
    official] of facts which he in turn would make available”). On the present record, the Court
    cannot determine whether or how the TSA applied this test to the information that it gathered in
    responding to the SFO Request. As a result, the TSA has yet to carry its burden with respect to
    the assertion of the deliberative privilege regarding this limited set of records.
    Third, Sai maintains that one document uses the phrase “we decided,” demonstrating in
    Sai’s view that the document is post-decisional; that a second document contains a “post-
    decisional response and re-training;” and, more generally, that “policies, memoranda of law, and
    similar documents” are “post-decisional” and thus not protected by the privilege. Dkt. 111-2 at
    25. Sai’s first contention—that the use of past-tense “we decided” indicates that the document is
    54
    post-decisional—has little force. The mere fact that a document uses the past tense does not
    resolve whether it falls within Exemption 5. The unredacted portions of the document do not
    indicate that the redacted portions are anything other than what TSA says: “internal predecisional
    discussions regarding prospective agency action.” Dkt. 99-3 at 116 (McCoy Decl. Ex. Q). The
    document in question reads: “We decided to hold-off on sending Sai and [redacted, citing
    Exemption 6] to DHS. With Sai, we are [redacted, citing Exemption 5].” See Dkt. 145-2 at 77.
    Significantly, the TSA disclosed what had been decided—not to “send[] Sai”—and only redacted
    other information that the TSA attests was predecisional. The same is true with respect to the
    document Sai characterizes as containing “post-decisional response and re-training.” Dkt. 111-2
    at 25. Although the redacted record is part of an email chain that discusses training on how to
    screen medical liquids, Dkt. 144-3 at 197, it is not evident that the redacted information relates to
    the Disability Branch’s review of Sai’s Rehabilitation Act complaints, 
    id. at 197,
    and there is no
    reason to question the TSA’s representation that its review was ongoing, Dkt. 99-3 at 111
    (McCoy Decl. Ex. Q). Finally, with respect to Sai’s contention that “policies, memoranda of
    law, and similar documents” are “post-decisional” and thus not protected by the deliberative
    process privilege, this attack is far too amorphous to defeat TSA’s motion for summary
    judgment. Sai does not identify what documents were improperly redacted or withheld, and fails
    to develop the contention with sufficient detail (or, indeed, any detail) to permit the Court to
    consider it on the merits.
    Fourth, Sai contends that the “TSA made inconsistent redactions of identical information,
    demonstrating the arbitrary and capricious nature of its” invocation of Exemption 5. Dkt. 111-2
    at 22 (citing “2013-TSPA-00339 Bates 266 (unredacted) vs[.] 428, 431 (redacted); 106
    (unredacted) vs[.] 294, 295, 300 (redacted); 214 (unredacted) vs[.] 287 (redacted)”). Sai is
    55
    correct that the TSA redacted slightly more information on three pages of materials than it did on
    duplicate copies of those same materials. The Court has reviewed those minor inconsistencies
    and concludes that they do not demonstrate a lack of good faith or a failure of the TSA to release
    reasonably segregable materials; rather, they reflect nothing more than modest differences
    regarding the precise line between deliberative and background material. Sai has already
    received the less-substantially redacted versions, moreover, and thus has no basis to complain
    about the more substantial redactions made to duplicate copies. See 
    Crooker, 628 F.2d at 10
    (“Once the records are produced the substance of the controversy disappears and becomes moot
    since the disclosure which the suit seeks has already been made.”); see also Williams & Connolly
    v. SEC, 
    662 F.3d 1240
    , 1243–44 (D.C. Cir. 2011) (“Once the documents are released to the
    requesting party, there no longer is any case or controversy.”).
    Finally, Sai argues that “all of TSA’s privilege claims”—including the deliberative, work
    product, and attorney-client privilege—“are void” because the “TSA deliberately obstructed the
    processing of” Sai’s FOIA request and administrative complaints. Dkt. 111-2 at 37, 39–40. For
    support, Sai cites to email correspondence suggesting that TSA officials decided to “hold-off” on
    processing Sai’s Rehabilitation Act complaints. 
    Id. at 37
    –41. “Taken together,” Sai argues, the
    email correspondence demonstrates that the TSA was engaged in a “deliberate cover-up[]” of
    “felony obstruction of justice in refusing to process, delaying the processing, and refusing to
    release the results of two former federal civil rights investigations.” 
    Id. at 3
    9. From this, Sai
    then posits that the crime-fraud exception—or some similar doctrine—precludes the TSA from
    relying on any common-law privilege. 
    Id. This imaginative
    contention merits only cursory discussion. As the D.C. Circuit has
    explained:
    56
    To establish the [crime-fraud] exception to the attorney-client privilege, the court
    must consider whether the client “made or received the otherwise privileged
    communication with the intent to further an unlawful or fraudulent act,” and
    establish that the client actually “carried out the crime or fraud.” In re Sealed Case,
    
    107 F.3d 46
    , 49 (D.C. Cir. 1997). To establish the exception to the work-product
    privilege, courts ask a slightly different question, focusing on the client’s general
    purpose in consulting the lawyer rather than on his intent regarding the particular
    communication: “Did the client consult the lawyer or use the material for the
    purpose of committing a crime or fraud?” 
    Id. at 51.
    In re Sealed Case, 
    223 F.3d 775
    , 778 (D.C. Cir. 2000). The D.C. Circuit has, likewise, observed
    that the deliberative process privilege is a qualified privilege, which “disappears altogether when
    there is any reason to believe government misconduct occurred.” In re Sealed 
    Case, 121 F.3d at 746
    . The problem with this argument is that Sai has not come close to carrying the burden of
    “mak[ing] a prima facie showing of a violation sufficiently serious to defeat” any of these
    privileges. In re Sealed Case, 
    754 F.2d 395
    , 399 (D.C. Cir. 1985). Sai merely argues that the
    TSA delayed processing the administrative complaints under the Rehabilitation Act, Dkt. 111-2
    at 37−38. That conclusion is a far cry from “felony obstruction of justice,” 
    id. at 39,
    and it is a
    far cry from the type of serious misconduct necessary to abrogate any of the privileges at issue.
    3.      Exemptions 6 & 7(C)
    FOIA Exemptions 6 and 7(C) protect personal privacy. The two exemptions protect
    similar interests, but they differ in scope. Exemption 6 shields “personnel and medical files and
    similar files the disclosure of which would constitute a clearly unwarranted invasion of personal
    privacy.” 5 U.S.C. § 552(b)(6). “[T]he mere fact that an agency file or record contains personal,
    identifying information,” however, “is not enough to invoke Exemption 6;” in addition, the
    information must be “of such a nature that its disclosure would constitute a clearly unwarranted
    privacy invasion.” Judicial Watch, Inc. v. U.S. Dep’t of State, 
    282 F. Supp. 3d 36
    , 49–50
    (D.D.C. 2017) (quoting Nat’l Ass’n of Home 
    Builders, 309 F.3d at 32
    ). This, in turn, requires a
    two-part analysis. See Edelman v. SEC, 
    302 F. Supp. 3d 421
    , 425 (D.D.C. 2018). The Court
    57
    must first determine whether “disclosure would compromise a substantial, as opposed to a de
    minimis, privacy interest.” Nat’l Ass’n of Retired Fed. Emps. v. Horner, 
    879 F.2d 873
    , 874 (D.C.
    Cir. 1989). If the agency clears that first hurdle, the Court must then “balance the privacy
    interest in non-disclosure against the public interest” in disclosure. Consumers’ Checkbook Ctr.
    for the Study of Servs. v. U.S. Dep’t of Health & Human Servs., 
    554 F.3d 1046
    , 1050 (D.C. Cir.
    2009); see also Judicial Watch, 
    Inc., 282 F. Supp. 3d at 49
    −50.
    Exemption 7(C) applies to a narrower category of records than Exemption 6, but it offers
    more robust protection of those records. See Tracy v. U.S. Dep’t of Justice, 
    191 F. Supp. 3d 83
    ,
    95 (D.D.C. 2016). Thus, while Exemption 6 applies broadly to all “‘[g]overnment records on an
    individual which can be identified as applying to that individual,’” U.S. Dep’t of State v. Wash.
    Post Co., 
    456 U.S. 595
    , 601–02 (1982) (quoting H.R. Rep. No. 1497, 89th Cong., 2d Sess. at 11,
    reprinted in 1966 U.S.C.C.A.N. 2428), Exemption 7 applies only to “records . . . compiled for
    law enforcement purposes,” 5 U.S.C. § 552(b)(7)(C). But, with respect to that narrower category
    of records, “‘Exemption 7(C) is more protective of privacy than Exemption 6’ and thus
    establishes a lower bar for withholding material.” ACLU v. U.S. Dep’t of Justice, 
    655 F.3d 1
    , 6
    (D.C. Cir. 2011) (quoting U.S. Dep’t of Defense v. FLRA, 
    510 U.S. 487
    , 496 n.6 (1994)). Like
    Exemption 6, Exemption 7(C) requires courts to balance the asserted privacy interest against the
    public interest in releasing the record. For two reasons, however, it is easier for an agency to tip
    the scale in its favor under Exemption 7. First, while Exemption 6 requires the agency to
    demonstrate that disclosure would constitute a “clearly unwarranted invasion of personal
    privacy,” 5 U.S.C. § 552(b)(6), Exemption 7(C) “omits the adverb ‘clearly,’” 100Reporters LLC
    v. U.S. Dep’t of Justice, 
    248 F. Supp. 3d 115
    , 159 (D.D.C. 2017). Second, while Exemption 6
    asks whether the disclosure “would” constitute such an invasion of privacy, 5 U.S.C. §
    58
    552(b)(6), Exemption 7(C) merely asks whether the disclosure “could reasonably be expected”
    to do so, 5 U.S.C. § 552(b)(7)(C).
    Here, the TSA invoked Exemption 6 in support of each of the redactions that it made on
    privacy grounds. It also relied on Exemption 7(C) with respect to one narrow subset of
    redactions—those designed to protect the identities of local law enforcement officers. Because
    Exemption 7(C) is more protective than Exemption 6, the Court will apply the Exemption 7(C)
    standard to this one subset of redactions, but will otherwise apply the Exemption 6 standard.
    Before applying these standards, however, the Court first addresses Sai’s threshold contentions
    that the TSA’s privacy redactions were improper because (1) disclosure was required under 5
    C.F.R. § 293.311; (2) the redacted names and contact information were already known to Sai;
    and (3) “[i]n other cases,” similar information was not redacted. Dkt. 111-2 at 22–23.
    Sai’s first argument is a nonstarter. Sai is correct that 5 C.F.R. § 293.311(a) provides that
    information disclosing a federal employee’s name and present and past positions is generally
    “available to the public.” That provision, however, applies only to information contained in
    “official personnel folder[s],” “performance file system folders,” “their automated equivalent
    records,” and other “personnel record files . . . which are under the control of the Office” of
    Personnel Management (“OPM”). 
    Id. Here, however,
    by Sai’s own account, “[t]he files . . .
    from which these names have been redacted are not ‘personnel’” or “similar files.” Dkt. 111-2 at
    23. Nor are any of the files “under the control of” OPM. See 5 C.F.R. § 293.311(a). But, even
    putting those difficulties aside, Sai disregards the very next subsection of the regulation. That
    subsection provides that “an agency will generally not disclose” employee information that
    “[w]ould otherwise be protected from mandatory disclosure under an exemption of the FOIA.” 5
    59
    C.F.R. § 293.311(b)(2). The relevant regulation accordingly, by its own terms, does not disarm
    an otherwise available FOIA exemption.
    Sai’s second contention—the redacted private information is already known to Sai—is
    equally unavailing. Agencies releasing records pursuant to FOIA requests must be mindful that
    “[d]ocuments released in a FOIA action must be made available to the public as a whole.”
    Stonehill v. IRS, 
    558 F.3d 534
    , 539 (D.C. Cir. 2009); see also Clay v. U.S. Dep’t Justice, 680 F.
    Supp. 2d 239, 248 (D.D.C. 2010) (“The FOIA’s . . . exemptions are designed to protect those
    ‘legitimate governmental and private interests’ that might be ‘harmed by release of certain types
    of information’ to the public at large.” (quoting August v. FBI, 
    328 F.3d 697
    , 699 (D.C. Cir.
    2003))). In releasing private information, an agency must operate on the assumption—confirmed
    in this case, see Dkt. 99-3 at 14, 28, 41 (McCoy Decl. ¶¶ 42, 86, 119)—that the recipient will
    further distribute the information, or that others will seek the same information and reasonably
    expect similar treatment by the FOIA office. Accordingly, Sai’s purported knowledge of the
    redacted information does not call into question the TSA’s withholding of the information
    pursuant to Exemption 6.
    Third, Sai’s contention that similar information was not redacted “in other cases” is also
    unpersuasive. It is unclear what Sai means by this. To the extent Sai means that the TSA
    disclosed the names or contact information of agency employees to other FOIA requesters
    involved in other litigation, that contention does not undercut the TSA’s reliance on Exemptions
    6 and 7(C) here. The “standards for invoking the [official-acknowledgement] doctrine are high.”
    
    Shapiro, 153 F. Supp. 3d at 285
    . “Prior disclosure of similar information does not suffice;
    instead, the specific information sought by the plaintiff must already be in the public domain by
    official disclosure.” 
    Wolf, 473 F.3d at 378
    . Nor does a prior disclosure of “similar” information
    60
    suffice to show that the asserted privacy interest is not real. As the D.C. Circuit has recognized,
    the appropriate balance between “the privacy interest in non-disclosure [and] the public interest
    in the release of the records” necessarily varies from case to case. See Lepelletier v. FDIC, 
    164 F.3d 37
    , 47 (D.C. Cir. 1999) (internal quotation marks omitted). And, to the extent Sai contends
    that the TSA released precisely the same record to Sai with fewer redactions in response to one
    of the FOIA requests, Sai has already received the less-substantially redacted record and thus the
    challenge is moot. See 
    Crooker, 628 F.2d at 10
    .
    Finally, Sai contends that “[t]he official contact information of federal officials has no
    relation to their ‘personal privacy’” and that “[t]he disclosure of the identities of officials
    involved in [Sai’s] Rehabilitation Act complaints is not ‘clearly unwarranted.’” Dkt. 111-2 at 23
    (emphasis removed). As the TSA’s Vaughn index and the redacted documents show, the TSA
    redacted the following information, which Sai now seeks: (1) the names and contact information
    for non-TSA employees, including local law enforcement officers, see Dkt. 99-3 at 74–75
    (McCoy Decl. Ex. H); Dkt. 143-2 at 1–2, Dkt. 146-2 at 4–7, 10, 13–14, 16; contract employees,
    see Dkt. 99-3 at 103 (McCoy Decl. Ex. Q); Dkt. 144-3 at 41, 139, 182; Dkt. 145-1 at 7, 12; and a
    congressional staffer, see Dkt. 99-3 at 117 (McCoy Decl. Ex. Q); Dkt. 145-2 at 84; (2) TSA
    employees’ non-work-related personal information, compare Dkt. 99-3 at 105, 108 (McCoy
    Decl. Ex. Q), with Dkt. 144-3 at 63, 142; (3) email addresses and telephone numbers for a DHS
    employee working in the Office of Chief Counsel and a TSA employee working in the agency’s
    Disability Branch, Dkt. 144-3 at 109, Dkt. 145-2 at 84; and (4) names and contact information
    for TSA employees found in policy documents prepared for internal use, see Dkt. 99-3 at 170–
    71, 174 (McCoy Decl. Ex. Y); Dkt. 133-2 at 29–30, 33, 35, 93; Dkt. 134-1 at 6, 43.
    61
    The TSA explains that release of the “personal identifying information” in the redacted
    records “could expose [the government officers] to unnecessary unofficial questioning,
    harassment, and stigmatization.” Dkt. 99-3 at 14 (McCoy Decl. ¶ 42). This concern is a
    reasonable one, TSA asserts, because “the personal identifying information in these records
    would necessarily identify the individual” as “having played a particular role in an incident, or
    complaining about a particular incident” and would reveal the locations where the individuals
    work and how to contact them. 
    Id. (McCoy Decl.
    ¶ 42). In addition, the TSA explains, this risk
    of harassment is “real and substantial” in this case because Sai “has publicized responses to his
    FOIA requests on his website.” 
    Id. (McCoy Decl.
    ¶ 42).
    Starting with the privacy interest of the local law enforcement officers in preventing
    disclosure of their identity, the Court has no basis to question the TSA’s good-faith
    representation that these records were compiled for law enforcement purposes, nor does Sai
    argue to the contrary. The Court must, accordingly, apply the Exemption 7(C) standard to assess
    whether the TSA has met its burden of showing that the redactions were proper. The D.C.
    Circuit has “adopted a categorical rule permitting an agency to withhold information identifying
    private citizens mentioned in law enforcement records, unless disclosure is ‘necessary in order to
    confirm or refute compelling evidence that the agency is engaged in illegal activity.’” Schrecker
    v. U.S. Dep’t of Justice, 
    349 F.3d 657
    , 661 (D.C. Cir. 2003) (citation omitted). To be sure, “[i]n
    their capacity as public officials,” law enforcement officers “may not have as great a claim to
    privacy as that afforded to ordinary private citizens.” Lesar v. U.S. Dep’t of Justice, 
    636 F.2d 472
    , 487 (D.C. Cir. 1980). But, several courts have nonetheless recognized that law enforcement
    officers “have a legitimate interest in preserving the secrecy of matters that conceivably could
    subject them to annoyance or harassment in either their official or private lives.” 
    Id. Here, the
    62
    Court cannot discern any significant public interest would be advanced by exposing local law
    enforcement officers to that potential for “annoyance or harassment.” See 
    id. The Court,
    accordingly, concludes that the TSA properly redacted the identifying information for the local
    law enforcement officials.
    Although assessed under the Exemption 6 standard, the Court reaches a similar
    conclusion with respect to the “personal information” regarding two TSA employees that the
    agency redacted from the responsive records. In both cases, moreover, there is no discernible
    public interest in the redacted information. All that the public would learn in one case is who
    Zachary Bromer, a TSA employee, hoped “enjoyed herself today,” Dkt. 144-3 at 63 (“I hope
    [redacted] enjoyed herself today”), and why, in another case, another TSA employee was
    unavailable “to provide a statement,” 
    id. at 142.
    Such information “reveals little or nothing
    about an agency’s own conduct” and therefore “does not further the statutory purpose” and “the
    public has no cognizable interest in [its] release.” Beck v. U.S. Dep’t of Justice, 
    997 F.2d 1498
    ,
    1493 (D.C. Cir. 1993) (quoting U.S. Dep’t of Justice v. Reporters Comm. for Freedom of the
    Press, 
    489 U.S. 749
    , 773 (1989)); see also Elec. Privacy Info. Ctr. v. Dep’t of Homeland Sec.,
    
    384 F. Supp. 2d 100
    , 117 (D.D.C. 2005) (“[T]he public interest in learning the names of these
    lower-echelon employees is small.”). Because on balance “something . . . outweighs nothing
    every time,” 
    Horner, 879 F.2d at 879
    , the TSA properly withheld the personal information of its
    employees, see Dkt. 144-3 at 63, 142.
    The TSA has not, however, met its burden of showing a “substantial privacy interest”
    with respect to other identifying and contact information withheld pursuant to Exemption 6. The
    disclosure of names and contact information “is not inherently and always a significant threat to
    63
    . . . privacy,” 
    Horner, 879 F.2d at 877
    , yet the TSA has offered little more than conclusory
    assertions applicable to each redaction, without regard to the position held by the relevant
    employee, the role played by that employee, the substance of the underlying agency action, or
    the nature of the agency record at issue. The TSA has failed to explain, for example, how the
    release of contact information for the TSA and contract employees that handled Sai’s complaint
    would constitute a “clearly unwarranted” invasion of their privacy. It has not explained—nor is
    it obvious from the face of the documents—that TSA contract employees, the DHS Office of
    Chief Counsel employee, or the TSA Disability Branch employee played “a particular role in an
    incident” or “complain[ed] about a particular incident” such that the release of their information
    would subject them to a real risk of annoyance or harassment. See Dkt. 99-3 at 14 (McCoy Decl.
    ¶ 42). And, it has not explained why TSA employee names and professional contact information
    contained in the policy documents implicate a substantial privacy interest. A substantial privacy
    interest may well be at stake but, on the current record, the TSA has not met its burden with
    respect to the following redactions: Dkt. 133-2 at 29–30, 33, 35, 93 (2015-TSLI-00004 Bates
    2267–68, 2271, 2273, 2331); Dkt. 134-1 at 6, 43 (2015-TSLI-00004 Bates 2355, 2392); Dkt.
    144-3 at 109 (2013-TSPA-00339 Bates 181); Dkt. 144-3 at 41, 139, 182 (2013-TSPA-00339
    Bates 113, 211, 254); Dkt. 145-1 at 7, 12 (2013-TSPA-00339 Bates 279, 284); and Dkt. 145-2 at
    84 (2013-TSPA-00339 Bates 481).
    D.     Segregability
    Sai also challenges TSA’s assertion that it released all reasonably segregable records in
    response to the Policies Request. See Dkt. 111-2 at 20. FOIA requires that “[a]ny reasonably
    segregable portion of a record shall be provided to any person requesting such record after
    deletion of the portions [that] are exempt.” 5 U.S.C. § 552(b). “While the segregability
    requirement applies to all documents and all exemptions in the FOIA,” the courts have
    64
    recognized that “segregation is not required where the ‘exempt and nonexempt information are
    inextricably intertwined, such that the excision of exempt information would impose significant
    costs on the agency and produce an edited document with little informational value.’” Covington
    v. McLeod, 
    646 F. Supp. 2d 66
    , 72 (D.D.C. 2009) (quoting Mays v. Drug Enf’t Admin., 
    234 F.3d 1324
    , 1327 (D.C. Cir. 2000)) (first citation omitted). The government bears “the burden of
    justifying nondisclosure,” Mead Data Cent., Inc. v. U.S. Dep’t of the Air Force, 
    566 F.2d 242
    ,
    260 (D.C. Cir. 1977), and must “show with reasonable specificity why the documents cannot be
    further segregated,” Armstrong v. Exec. Office of the President, 
    97 F.3d 575
    , 578 (D.C. Cir.
    1996) (internal quotation marks omitted). To carry this burden, the government must provide a
    “‘detailed justification’ for [withheld records’] non-segregability.” Johnson v. Exec. Office for
    U.S. Attorneys, 
    310 F.3d 771
    , 776 (D.C. Cir. 2002) (quoting 
    Mead, 566 F.2d at 261
    ).
    Sai presses two arguments related to segregability, both of which turn on arguments
    considered, and rejected, above. Sai first argues that the TSA improperly failed to release
    various Standard Operating Procedures (“SOPs”)—or alternative versions of SOPs—that Sai
    sought in the Policies Request. But, as discussed above, the request was defectively overbroad,
    and the fact that the TSA made an effort to answer the request in part did not obligate the agency
    to release every policy or procedure document that it had ever created, and was not already
    available in the TSA’s electronic reading room. 
    See supra
    Part III.B.2. Sai’s assertions learned
    from “confidential source(s),” mistakenly released records, and documents posted by third
    parties that purport to represent “authentic” copies of TSA documents, Dkt. 111-2 at 19–21, does
    not change that conclusion. Second, Sai contends that inconsistencies in the TSA’s redactions
    under the deliberative process privilege show that the agency has not released certain segregable
    material. 
    Id. at 22
    . But, as also discussed above, those minor inconsistencies do not establish a
    65
    lack of good faith, and, in any event, Sai has already received copies of the less thoroughly
    redacted records. 
    See supra
    Part III.C.2.
    More generally, Sai fails to identify any evidence that the TSA withheld records in whole
    based on a valid FOIA exemption, where a portion of those records were reasonably segregable
    and could have been released without disclosing the exempt information. The Court, moreover,
    has reviewed the various Vaughn indices that the TSA has submitted in support of its motion, see
    Dkt. 99-3 at 73–76 (McCoy Decl. Ex. H); 
    id. at 102–20
    (McCoy Decl. Ex. Q); 
    id. at 160–74
    (McCoy Decl. Ex. Y), and those indices demonstrate that the agency redacted the exempt
    portions of otherwise responsive records where possible. The Court, accordingly, concludes that
    with respect to records that the TSA released, it has met its obligation to release reasonably
    segregable portions.
    E.     Allegations of Bad Faith and Misconduct
    The remainder of Sai’s opposition contains a variety of other accusations that the TSA
    has engaged in misconduct. Construed liberally, these allegations may present an argument—
    albeit a flawed one—that the TSA acted in bad faith in responding to the requests and that, in
    light of this bad faith, Sai should be allowed to conduct discovery regarding the TSA’s actions.
    Among these claims, Sai argues that TSA despoiled CCTV video of the Logan Airport incident.
    Dkt. 111-2 at 34–36. In support of this contention, Sai posits that (1) TSA policy requires 15
    “[c]amera views” of each passenger during screening and requires that the surveillance video be
    maintained for 30 days; (2) Sai submitted a FOIA request seeking the Logan Airport surveillance
    video within that 30-day window; (3) the TSA released only one video showing Sai’s screening
    at Logan Airport and informed Sai that no other video exists; and (4) “the only possible
    conclusion is that TSA and BOS committed spoliation.” 
    Id. at 35–36
    .
    66
    That theory, however, cannot be squared with McCoy’s declaration, submitted under the
    penalty of perjury, which recounts that “BOS searched for responsive records including closed
    circuit television (CCTV)” and located “one CCTV video of the incident.” Dkt. 99-3 at 6
    (McCoy Decl. ¶ 15). As this Court has explained, agency declarations, like McCoy’s, “are
    accorded a presumption of good faith,” and that presumption “cannot be rebutted by ‘purely
    speculative claims about the existence and discoverability of other documents.’” SafeCard
    
    Servs., 926 F.2d at 1200
    . To be sure, TSA policy may have required additional “views,” and it
    may have required that video records be maintained for thirty days. Dkt. 111-2 at 35–36. But
    that does not mean that the videos Sai sought, in fact, existed at the time Sai filed the FOIA
    request, and it certainly does not mean that the TSA destroyed some (but not all) of the videos
    Sai sought in order to avoid its obligation of production. Far more than Sai has offered is
    necessary to give rise to a disputed issue of fact regarding an agency’s good faith; indeed, if a
    FOIA requester’s reasonable belief that other records should have been found were sufficient,
    discovery would likely be the norm, rather than exception, in FOIA cases. See Cole v. Rochford,
    
    285 F. Supp. 3d 73
    , 76 (D.D.C. 2018) (“[I]n the FOIA context, courts have permitted discovery
    only in exceptional circumstances where a plaintiff raises a sufficient question as to the agency’s
    good faith in searching for or processing documents.”); see also Baker & Hostetler 
    LLP, 473 F.3d at 318
    (concluding that the district court properly denied discovery request where the
    plaintiff “offered no evidence of bad faith to justify additional discovery”).
    Sai also argues that TSA violated Sai’s rights under the Privacy Act by documenting
    “protected First Amendment speech” at checkpoints, including documentation of the “parody
    DHS” t-shirt Sai was wearing while going through the Logan Airport screening and Sai’s act of
    partially disrobing at the O’Hare Airport screening. Dkt. 111-2 at 33–34. For support, Sai cites
    67
    to 5 U.S.C. § 552a(e)(7), which provides that “[e]ach agency that maintains a system of records
    shall . . . maintain no record describing how any individual exercises rights guaranteed by the
    First Amendment unless expressly authorized by statute or by the individual about whom the
    record is maintained or unless pertinent to and within the scope of an authorized law
    enforcement activity.” This argument, however, is not properly before the Court because Sai
    brought this suit to “challeng[e] the failure of [the TSA] to respond to plaintiff Sai’s multiple
    requests for records,” Dkt. 5 at 1 (Compl. ¶ 1), not to challenge the content of those records. 9
    Finally, Sai argues that the TSA deliberately delayed processing the Logan and San
    Francisco Airport Rehabilitation Act complaints. Dkt. 111-2 at 37–40. Those contentions,
    however, also have nothing to do with the present action. Indeed, this Court has previously
    resolved Sai’s separate lawsuit raising just that issue. See 
    Sai, 149 F. Supp. 3d at 99
    . Sai offers
    no basis to conclude that the TSA’s delay in processing the Rehabilitation Act complaints shows
    that it improperly withheld records responsive to Sai’s FOIA requests. Cf. House v. U.S. Dep’t
    Justice, 
    197 F. Supp. 3d 192
    , 203–04 (D.D.C. 2016) (explaining that allegations of misconduct
    unrelated to the processing of the plaintiff’s FOIA/PA requests or the suit “failed to rebut the
    presumption of good faith”).
    The Court, accordingly, concludes that Sai has failed to rebut the presumption of good
    faith applicable to the TSA’s explication of its search efforts and has failed to show that
    discovery is warranted in this FOIA/Privacy Act action.
    CONCLUSION
    9
    Similarly, to the extent that Sai is asserting First Amendment claims against TSA, those claims
    are foreclosed because they are not raised in the complaint. See 
    Wright, 121 F. Supp. 3d at 183
    n.7.
    68
    For these reasons, the Court will GRANT in part and will DENY in part the TSA’s
    motion for summary judgment. In particular, the motion is granted, except as to the following
    issues, which will require further development: (1) Did the TSA fail to comply with E-FOIA
    notwithstanding its failure to release the electronic records sought in Sai’s BOS and SFO Re-
    Requests in their original format and its failure to release records responsive to the Policies
    Request in “discretized,” “fully digital,” non-“rasterized” text PDFs; (2) Did the TSA release any
    spreadsheets in response to the Policies Request; (3) Does the TSA possess legible copies of Dkt.
    143-2 at 3, 6–7 (2013-TSPA-00368 Bates 003–004, 006–007); Dkt. 141-2 at 9–10 (2013-TSFO-
    01096 Bates 009–010); (4) Is the TSA required to search its FOIA Branch, Office of Legislative
    Affairs, Office of Chief Counsel, and Office of the Executive Secretariat for records responsive
    to Sai’s BOS and SFO Requests and Re-Requests; (5) Did the TSA’s searches for records
    responsive to the BOS and SFO Requests and Re-Requests cover the relevant timeframe, that is,
    from the date of the relevant incident to the date the relevant search commenced; (6) Did the
    TSA conduct a search reasonably calculated to locate responsive records with respect to the
    databases searched in response to the BOS and SFO Re-Requests and with respect to the search
    terms used to search the offices described in Part II.B.2 in response to the BOS and SFO
    Requests and Re-Requests; (7) Did the TSA redact information pursuant to Exemption 3 that was
    previously released to the ACLU prior to responding to Sai’s Policies Request; (8) Did the TSA
    properly redact factual information responsive to Sai’s SFO Request pursuant to Exemption 5;
    (9) Does the redacted contact information for TSA contract employees, a DHS Office of Chief
    Counsel employee, and a TSA Disability Branch employee implicate a “substantial privacy
    interest” under Exemption 6; and (10) Does the redacted contact information of TSA employees
    contained in policy documents implicate a “substantial privacy interest” under Exemption 6.
    69
    Finally, the Court further concludes that Sai has failed to demonstrate that discovery is
    warranted in this FOIA/PA action.
    The Court will set a briefing schedule in a separate order for the parties to address these
    (and only these) remaining issues.
    SO ORDERED.
    /s/ Randolph D. Moss
    RANDOLPH D. MOSS
    United States District Judge
    Date: September 25, 2018
    70
    

Document Info

Docket Number: Civil Action No. 2014-0403

Judges: Judge Randolph D. Moss

Filed Date: 9/25/2018

Precedential Status: Precedential

Modified Date: 9/25/2018

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