Jose Fierro v. Keith Smith ( 2022 )


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  •                 FOR PUBLICATION
    UNITED STATES COURT OF APPEALS
    FOR THE NINTH CIRCUIT
    JOSE ABEL FIERRO,                      No. 19-16786
    Plaintiff-Appellant,
    D.C. No.
    v.                    2:13-cv-02173-
    JJT
    KEITH SMITH, Security Operations
    Administrator at Phoenix Division
    Director’s Office; MARLENE               OPINION
    COFFEY; PRUETT, D.W.; L.
    FORESTER, D.W.; ROSE SANDERS;
    PANANN DAYS; RYAN W. BROWER,
    P.A.; NASH; ZORAN VUKCEVIC,
    Defendants-Appellees,
    and
    CHARLES L. RYAN; GREG FIZER,
    Deputy Warden at Florence Central
    Unit; JULI JACKSON; PHILLIS
    WIGGIN, Correctional Officer (C.O.)
    IV / Classification Administrator at
    Florence Complex; M. ESPINOZA,
    C.O. IV/ Grievance Coordinator at
    Central Unit - Florence; S.
    ANDERSON, C.O. IV/ Grievance
    Coordinator at Central Unit -
    Florence; M. STEPHAN, #2360/ C.O.
    III at Central Unit - Florence;
    THOMAS CHARLES HORNE, Attorney
    2                   FIERRO V. SMITH
    General; MICHAEL THOMPSON,
    Medical Doctor at Central Unit -
    Florence; GHETTS, Nursing
    Supervisor at Central Unit - Florence
    Complex; ETTA THURMAN, Medical
    Records Librarian/ Custodian at
    Central Unit - Florence; RICHARD
    PRATT, Director, Division of Health
    Services; BADILLA, # 4389/ C.O. III;
    MICHAEL MCCARVILLE, Deputy
    Warden/ Rast Unit – Lewis
    Complex; HOUZE, C.O. II; MOLERA,
    C.O. II; PIOTROWSKY, Sergeant; M.
    BARRERA, Grievance Coordinator/
    C.O. IV; STACEY CRABTREE; CAREY
    TUCKER, Physician Assistant;
    MORALES, Nursing Supervisor;
    THEODORE, G.C./ C.O. IV; B.
    RAJAS, Facility Health
    Administrator/ Corizon; MERCHANT,
    Medical Doctor; CENTRAL OFFICE
    PAIN MANAGEMENT COMMITTEE,
    including Doe defendants 1–4;
    STARK, C.O. III; MILLER, N.S.
    Medical; ELSIE STOWELL, F.H.A.
    Corizon; GENE GREELEY, F.H.A.; M.
    THOMPSON, M.D.; J. MATTOS, G.C./
    C.O. IV; M. HARVEY, F.H.A.;
    LUNDBERG, D.W.; ZORAN
    VUKCOVIC; EAST; QUINTERO; LUEN;
    MALACHINSKI; RIOOCHI; SHRUFF;
    BROWN; LACRONE; SHUSTER; B.
    OCHOA, Deputy Warden,
    Defendants.
    FIERRO V. SMITH                             3
    Appeal from the United States District Court
    for the District of Arizona
    John Joseph Tuchi, District Judge, Presiding
    Argued and Submitted January 13, 2022
    Pasadena, California
    Filed July 5, 2022
    Before: J. Clifford Wallace and Michelle T. Friedland,
    Circuit Judges, and Robert S. Lasnik, * District Judge.
    Opinion by Judge Friedland
    SUMMARY **
    Prisoner Civil Rights
    The panel vacated the district court’s judgment entered
    following a jury verdict in favor of prison officials in an
    action brought pursuant to 
    42 U.S.C. § 1983
     alleging that
    defendants failed to protect plaintiff from violence by other
    prisoners.
    Between 2011 and 2013, plaintiff made six requests to
    be placed into protective custody, insisting that he was at risk
    of harm because he had received threats from the Border
    *
    The Honorable Robert S. Lasnik, United States District Judge for
    the Western District of Washington, sitting by designation.
    **
    This summary constitutes no part of the opinion of the court. It
    has been prepared by court staff for the convenience of the reader.
    4                      FIERRO V. SMITH
    Brothers, a gang active throughout Arizona’s prisons. All
    six times, defendants denied plaintiff’s requests for
    protective custody. After his sixth request was denied,
    plaintiff was physically assaulted in the prison yard by two
    other prisoners, at least one of whom was a suspected
    member of the Border Brothers. Plaintiff brought suit and
    after a four-day trial, the district court instructed the jury to
    “give deference to prison officials in the adoption and
    execution of policies and practices that, in their judgment,
    are needed to preserve discipline and to maintain internal
    security in a prison.”
    The panel held that because the evidence at trial reflected
    a genuine dispute whether the decisions to deny plaintiff’s
    requests for protective custody were made pursuant to a
    security-based policy, and, if so, whether the decisions were
    an unnecessary, unjustified, or exaggerated response to
    security concerns, the district court’s deference instruction
    was erroneous. That error may have affected the verdict.
    Accordingly, the panel vacated and remanded for a new trial.
    The panel addressed plaintiff’s challenges to the district
    court’s pretrial decisions in a concurrently filed
    memorandum disposition.
    FIERRO V. SMITH                       5
    COUNSEL
    Jeremy Girton (argued), Meaghan VerGow, and Rachel A.
    Chung, O’Melveny & Myers LLP, Washington, D.C.; Craig
    McAllister, O’Melveny & Myers LLP, New York, New
    York; Melissa C. Cassell, O’Melveny & Myers LLP, San
    Francisco, California; for Plaintiff-Appellant.
    Joseph E. Dylo (argued), Assistant Attorney General; Mark
    Brnovich, Attorney General; Office of the Attorney General,
    Phoenix, Arizona; for State Defendants-Appellees.
    Patrick Nish Arndt (argued), Nall & Miller LLP, Atlanta,
    Georgia; J. Scott Conlon, Renaud Cook Drury Mesaros PA,
    Phoenix, Arizona; for Defendants-Appellees Ryan W.
    Brower and Zoran Vukcevic.
    OPINION
    FRIEDLAND, Circuit Judge:
    Jose Abel Fierro, a prisoner in his sixties with numerous
    chronic health conditions, appeals from a judgment
    following an adverse jury verdict on his claim that six
    employees of the Arizona Department of Corrections
    (collectively, “Defendants”) violated the Eighth
    Amendment by failing to protect him from violence by other
    prisoners. Between 2011 and 2013, Fierro made six requests
    to be placed into protective custody, insisting that he was at
    risk of harm because he had received threats from the Border
    Brothers, a gang active throughout Arizona’s prisons. All
    six times, Defendants denied Fierro’s requests for protective
    custody. After his sixth request was denied, Fierro was
    physically assaulted in the prison yard by two other
    6                        FIERRO V. SMITH
    prisoners, at least one of whom was a suspected member of
    the Border Brothers.
    Fierro sued under 
    42 U.S.C. § 1983
    . After a four-day
    trial, the district court instructed the jury to “give deference
    to prison officials in the adoption and execution of policies
    and practices that, in their judgment, are needed to preserve
    discipline and to maintain internal security in a prison.”
    Fierro argues on appeal that this jury instruction should not
    have been given and that the jury might not have ruled
    against him in its absence. 1 We agree. Because the evidence
    at trial reflected a genuine dispute whether the decisions to
    deny Fierro’s requests for protective custody were made
    pursuant to a security-based policy, and, if so, whether the
    decisions were an unnecessary, unjustified, or exaggerated
    response to security concerns, we hold that this instruction
    was erroneous. That error may have affected the verdict, so
    we vacate and remand for a new trial.
    I.
    A.
    Protective custody is the highest form of protection
    available to Arizona prisoners. Those in protective custody
    are removed from the general population and housed only
    with prisoners granted the same protective custody status.
    When an Arizona prisoner requests protective custody,
    the request triggers a multi-step review procedure. Each step
    is documented in a protective custody file for that prisoner.
    Upon receipt of the prisoner’s initial request, a shift
    1
    Fierro also challenges various pretrial decisions by the district
    court. We address those challenges in a memorandum disposition filed
    concurrently with this opinion.
    FIERRO V. SMITH                        7
    commander immediately isolates the prisoner in a secure
    area and interviews him about his need for protection. The
    deputy warden in charge of the prison unit then assesses
    whether further investigation is required. If the deputy
    warden orders additional investigation, a “correctional
    officer IV” works with a special security unit to review the
    file, gather additional facts, and complete a report indicating
    whether certain risk factors are present. The deputy warden
    reviews this report along with the full file and recommends
    denial or approval of protective custody. If the deputy
    warden recommends denial, she may recommend a lesser
    form of protection, such as transferring the prisoner to
    another unit or adding a fellow inmate to a “do-not-house-
    with” list. A protective custody administrator or committee
    then reviews the file, decides whether protective custody is
    warranted, and provides a written explanation if the decision
    differs from the deputy warden’s recommendation. The
    prisoner may appeal that decision to the security operations
    administrator, who reviews the case and issues a written
    response.
    B.
    Fierro made his first request for protective custody in
    response to a fight with his cellmate, a suspected member of
    the Border Brothers, at the Lewis-Rast Unit in Buckeye,
    Arizona. According to Fierro, his problems at that unit
    began when another inmate came to his cell and divulged
    that a correctional officer had told several inmates to “keep
    an eye on” Fierro, leading the inmates to infer that Fierro
    was a “snitch.” Fierro’s cellmate accused Fierro of being a
    “rat,” the two got into a fist fight, and Fierro accidentally
    8                         FIERRO V. SMITH
    punched a wall and broke his hand. 2 Fierro was not
    forthcoming in his protective custody interview, stating only
    that “it would be best if he got off the yard.” The
    correctional officer IV determined that Fierro’s concern was
    not gang-related and that his injuries were self-inflicted. The
    deputy warden recommended an alternative placement in
    lieu of protective custody, and Fierro was transferred to the
    Cimarron Unit in Tucson.
    Fierro requested protective custody a second time. He
    reported that he had a scuffle with his new cellmate—a
    suspected Border Brothers leader—and that, later,
    unidentified inmates entered his cell, hit him, and took his
    legal papers and address book. Fierro explained in his
    protective custody interview that the inmates accused him of
    being a snitch and that he feared the Border Brothers were
    targeting him. Fierro’s request for protective custody was
    forwarded to a correctional officer IV, who concluded that
    none of Fierro’s claims were substantiated. The acting
    deputy warden, Defendant Pannan Days, agreed, concluding
    that there was no evidence to suggest a gang-related threat
    and that Fierro had given no reason why he might be
    perceived as a “snitch.” Days recommended an alternative
    placement and added the cellmate to Fierro’s do-not-house-
    with list. Fierro appealed, but Defendant Keith Smith denied
    the appeal because, among other reasons, there was no
    2
    Fierro later received a disciplinary violation for false reporting
    because he had stated in a letter that his hand was injured in a fight,
    whereas he told the protective custody investigator that he had broken
    his hand by hitting a wall. It is unclear why these two stories are
    inconsistent; the record suggests that Fierro was fighting with his
    cellmate when he swung, missed, and accidentally hit the wall, breaking
    his hand. The disciplinary report was apparently included in Fierro’s
    protective custody file, but the violation was later dismissed and deleted
    from Fierro’s record.
    FIERRO V. SMITH                        9
    evidence of “a state-wide threat” and Fierro’s claims were
    “self-reported and unsubstantiated.” Fierro was then
    transferred to the Lewis-Morey Unit in Buckeye.
    Fierro requested protective custody a third time. He
    reported that, the day he arrived at the Lewis-Morey Unit, a
    note was passed under his cell door that told him to “leave
    the yard or get stuck.” Fierro said he believed the note was
    related to his fight with his former cellmate at the Cimarron
    Unit and said he feared for his life in the general population.
    A correctional officer IV documented Fierro’s claims and
    confirmed that Fierro’s former cellmate at the Cimarron Unit
    was indeed a suspected Border Brothers member. This time,
    Deputy Warden Douglas Schuster reviewed the file and
    recommended that protective custody be granted. But
    Defendant Marlene Coffey, the protective custody
    administrator, concluded that there was no threat against
    Fierro and overruled Schuster’s recommendation. Fierro
    was subsequently transferred to the Dakota Unit in Yuma.
    In his fourth request for protective custody, Fierro
    reported that he was “told to leave the yard” by the Border
    Brothers, and that he had overheard one inmate tell another
    to wait until later to beat Fierro up. Fierro stated that he was
    being threatened by the gang for having previously requested
    protective custody. The deputy warden, Defendant Rose
    Sanders, recommended denial of the request for protective
    custody because, among other reasons, Fierro had previously
    made three similar requests and had not been assaulted at the
    Dakota Unit. Defendant Coffey agreed. Defendant Smith
    rejected Fierro’s subsequent appeal, stating that Fierro’s
    allegations were self-reported and unsubstantiated. Fierro
    was then transferred to the Kaibab Unit in Winslow.
    Fierro made his fifth request for protective custody at the
    Kaibab Unit, reporting that he had received a note saying,
    10                       FIERRO V. SMITH
    “Now if you wanna fix your problem you’re going to have
    to run with the raza [gang] & put in some work by stabbing
    and killing whoever we tell you to.” A correctional officer
    IV reported that Fierro said he had had issues with the
    Border Brothers in the past and that he had thought about
    taking the offer presented in the note because his requests for
    protective custody kept being denied. The deputy warden,
    Defendant Heather Pruett, recommended denying Fierro’s
    request because, among other reasons, Fierro’s claims were
    self-reported and he had not been assaulted. Pruett further
    stated that Fierro appeared to be “manipulating the . . .
    process to get him[self] off the yard,” and that he had “other
    placement options available to him where he c[ould] house
    successfully.” Defendant Coffey agreed. Fierro appealed
    unsuccessfully to Defendant Smith, who reiterated that
    Fierro’s allegations were self-reported and unsubstantiated.
    Fierro was transferred to the Central Unit in Florence, where
    he did not make any requests for protective custody. 3 Nearly
    a year later, he was transferred back to the Cimarron Unit.
    While at the Cimarron Unit, Fierro filed his sixth request
    for protective custody after an inmate reportedly told him to
    leave the yard. Fierro explained that he had previously been
    assaulted at the Cimarron Unit and that the inmates there
    knew about his “issues” and his past requests for protective
    custody. A correctional officer from the special security unit
    ran Fierro’s name through several “hit list” databases and
    found no evidence that Fierro faced a gang-related threat.
    The deputy warden, Defendant Linda Forester,
    3
    Fierro was in maximum custody at the Florence Unit, and it is not
    clear from the record why he was placed there or why he was eventually
    transferred out. At trial, Fierro testified that he had no roommate and
    minimal interaction with the general population at the Florence Unit—it
    was “24/7 lockdown and controlled movement.”
    FIERRO V. SMITH                        11
    recommended an alternative placement because, among
    other reasons, the special security unit had found no
    evidence of a statewide threat or any gang-related issues.
    Defendants Coffey and Smith agreed. In denying Fierro’s
    appeal, Defendant Smith explained: “Investigation reveals
    that there is no evidence to support [gang]-related issues.
    Investigation reveals that there is no evidence to support the
    existence of a state-wide threat. Your allegations are self-
    reported and unsubstantiated. You were not threatened.
    You were not assaulted.”
    After his sixth request was denied, Fierro was transferred
    back to the Lewis-Morey Unit, where Deputy Warden
    Schuster had previously recommended protective custody.
    Within fifteen minutes of his arrival, Fierro was assaulted by
    two inmates, at least one of whom was a suspected Border
    Brothers member. Fierro fell to the ground and assumed the
    fetal position as his assailants repeatedly punched and kicked
    him. The nurse who treated Fierro recalled that Fierro was
    walking with a limp and suffered “bumps, bruises, and
    contusions.”      Fierro later contended that the attack
    exacerbated his preexisting health conditions and caused
    him months of severe physical and mental suffering, though
    Defendants disputed this.
    After the attack at the Lewis-Morey Unit, Fierro’s
    seventh request for protective custody was granted.
    C.
    Deputy Warden Schuster, who had recommended
    granting Fierro protective custody, testified at trial in support
    of Fierro. All six Defendants took the stand to defend
    themselves.
    12                        FIERRO V. SMITH
    Deputy Warden Schuster testified that when Fierro had
    first been housed at the Lewis-Morey Unit and made his
    third request for protective custody, it had been “crystal
    clear” that Fierro needed protection because Fierro was the
    target of an “identified gang threat from a well-established
    very functioning gang.” Schuster told the jury, “It was very
    important as a Deputy Warden [that Fierro be placed in
    protective custody] because I didn’t want another assault
    occurring on my yard and for his protection.” He explained
    that his team of officers had informed him that Fierro needed
    protection or Fierro was “going to get hit.” A high-ranking
    Border Brothers member who was working as a confidential
    informant for Schuster’s team had corroborated the threat
    against Fierro. But Schuster also told the jury that the
    informant’s tip was only “the icing on the cake,” because it
    was clear from the records in Fierro’s protective custody file
    that he needed protection.
    In their testimony, Defendants largely reiterated the
    rationale for denying protective custody that they had
    recorded in Fierro’s protective custody file: Fierro’s claims
    were self-reported and unsubstantiated, and there was no
    evidence of a statewide or gang-related threat. When
    questioned at trial, most Defendants admitted that they knew
    Deputy Warden Schuster had recommended protective
    custody on Fierro’s third request, but some of them
    explained that there was nothing in the file to indicate that
    Schuster had relied on a confidential informant, so there was
    no reason for them to investigate further. 4
    4
    Schuster explained at trial why he did not record anything about
    the confidential informant in Fierro’s file: “You generally don’t refer to
    specifics regarding informants because any little bit of information that
    you provide can lead ultimately to the identification of that informant.”
    FIERRO V. SMITH                             13
    Defendants also gave some explanations that they had
    not documented in Fierro’s protective custody file.
    Defendant Pruett said she was concerned by a report in his
    file that Fierro had considered complying with an order from
    gang members to stab someone to appease them because he
    could not get protection from the prison. She also stated that
    as part of her review, she “look[s] at the disciplinary record,”
    but she never referenced any aspect of Fierro’s disciplinary
    record. Defendant Sanders also testified that she would
    normally look at an inmate’s disciplinary history before
    recommending protective custody, and she said that “in this
    case, what you would see is you’re going to see multiple
    disciplinaries.” 5 But she did not state that she actually relied
    on Fierro’s disciplinary history when she recommended
    denial of his request for protective custody. Defendants also
    described general concerns motivating the protective
    custody review process, such as the safety of prisoners
    already in protective custody and the need to protect them
    from gang members or “predator[s]” who might infiltrate the
    system, the need to limit the population in protective custody
    given the high volume of requests, and the availability of
    better programs and opportunities for rehabilitation in the
    general population because the protective custody
    programming is restricted.
    5
    It is not clear what “multiple disciplinaries” Sanders was
    referencing in her testimony. Of the five disciplinary reports Defendants
    sought to introduce at trial, only one predated Pruett’s and Sanders’s
    recommendations that Fierro be denied protective custody. As discussed
    above, that single disciplinary report stated that Fierro had lied about a
    hand injury, but the violation was later dismissed and deleted from
    Fierro’s record. See supra n.2. Whether it was dismissed before or after
    Pruett and Sanders reviewed Fierro’s protective custody file is not
    evident from the record before us.
    14                     FIERRO V. SMITH
    D.
    After the third day of trial, the district court heard
    argument on the parties’ proposed jury instructions. Fierro’s
    counsel objected to a proposed instruction that the jury
    “should give deference to prison officials in the adoption and
    execution of policies and practices that, in their judgment,
    are needed to preserve discipline and to maintain internal
    security in a prison.” This so-called “deference instruction”
    came from the Ninth Circuit’s then-current model jury
    instructions for “Convicted Prisoner’s Claim of Failure to
    Protect,” Ninth Cir. Model Civ. Jury Instr. § 9.28 (2017 ed.).
    The district court held that the instruction was required under
    Ninth Circuit precedent and gave the instruction to the jury.
    The jury found all Defendants not liable, and judgment
    was entered. Fierro timely filed this appeal.
    II.
    Where, as here, an objection to jury instructions was
    timely raised in the district court, “[w]e review de novo
    whether a district court’s jury instructions accurately state[d]
    the law.” Coston v. Nangalama, 
    13 F.4th 729
    , 732 (9th Cir.
    2021) (quoting Hung Lam v. City of San Jose, 
    869 F.3d 1077
    , 1085 (9th Cir. 2017)). “Use of a model jury
    instruction does not preclude a finding of error.” United
    States v. Warren, 
    984 F.2d 325
    , 327 n.3 (9th Cir. 1993).
    “But if any error relating to the jury instructions was
    harmless, we do not reverse.” Coston, 13 F.4th at 732
    (quoting Spencer v. Peters, 
    857 F.3d 789
    , 797 (9th Cir.
    2017)).
    FIERRO V. SMITH                      15
    III.
    A.
    The concept of deference to prison officials conveyed in
    the challenged jury instruction originated in a line of cases
    in which the Supreme Court discussed how courts should
    evaluate challenges to prison policies. The Supreme Court
    instructed that, because “problems that arise in the day-to-
    day operation of a corrections facility are not susceptible of
    easy solutions,” prison administrators “should be accorded
    wide-ranging deference in the adoption and execution of
    policies and practices that in their judgment are needed to
    preserve internal order and discipline and to maintain
    institutional security.” Bell v. Wolfish, 
    441 U.S. 520
    , 547
    (1979); see also Whitley v. Albers, 
    475 U.S. 312
    , 321–22
    (1986). But the Supreme Court also emphasized that the
    deference principle “does not insulate from review actions
    taken in bad faith and for no legitimate purpose,” Whitley,
    
    475 U.S. at 322
    , and that courts may not “abdicate their
    constitutional responsibility to delineate and protect
    fundamental liberties,” Pell v. Procunier, 
    417 U.S. 817
    , 827
    (1974). Thus, courts should defer to the judgment of prison
    officials “unless the record contains substantial evidence
    showing [that] their policies are an unnecessary or
    unjustified response to problems of jail security,” Florence
    v. Bd. of Chosen Freeholders, 
    566 U.S. 318
    , 322–23 (2012),
    or that the officials have “exaggerated their response to
    [security] considerations,” Pell, 
    417 U.S. at 827
    .
    The Supreme Court did not discuss jury instructions in
    any of those cases. In interpreting them, we have grappled
    with whether and when a district court should instruct a jury
    to “give deference to prison officials in the adoption and
    execution of policies and practices that in their judgment are
    needed to preserve discipline and to maintain internal
    16                        FIERRO V. SMITH
    security.” See, e.g., Norwood v. Vance, 
    591 F.3d 1062
    ,
    1066, 1069 (9th Cir. 2010); Chess v. Dovey, 
    790 F.3d 961
    ,
    972 (9th Cir. 2015).
    Our decisions establish two conditions that inform
    whether the deference instruction should be given when
    prisoners assert Eighth Amendment claims challenging their
    treatment in prison. 6 Those conditions are whether the
    treatment the prisoner challenges (1) was provided pursuant
    to a security-based policy or practice, and, if so, (2) was a
    necessary, justified, and non-exaggerated response to
    security needs. Depending on whether those two conditions
    are satisfied, three situations can arise. First, in cases where
    there is no genuine dispute that both conditions are met, the
    deference instruction must be given. See Norwood, 591 F.3d
    at 1066, 1069. Second, in cases where there is no genuine
    dispute that either condition is not met (including when it is
    undisputed that both are not met), the deference instruction
    may not be given—in fact, the jury instructions should say
    nothing about deference to prison officials. See Chess,
    790 F.3d at 972; Shorter, 895 F.3d at 1189. Third, in the
    remainder, the deference instruction may not be given, but it
    might be appropriate to instruct the jury that “whether to give
    deference to prison officials [is] left to the jury to decide.”
    Coston v. Nangalama, 
    13 F.4th 729
    , 735 (9th Cir. 2021).
    6
    This framework also applies to pretrial detainees challenging their
    conditions of confinement under the Fourteenth Amendment. “Although
    claims by pretrial detainees arise under the Fourteenth Amendment and
    claims by convicted prisoners arise under the Eighth Amendment, our
    cases do not distinguish among pretrial and post-conviction detainees for
    purposes of the excessive force, conditions of confinement, and medical
    care deference instructions.” Shorter v. Baca, 
    895 F.3d 1176
    , 1182 n.4
    (9th Cir. 2018).
    FIERRO V. SMITH                        17
    Norwood is an example of the first type of case. In
    Norwood, a prisoner alleged that his Eighth Amendment
    rights were violated when he was denied outdoor exercise
    during a series of prolonged prison lockdowns imposed after
    several attempted murders of correctional officers. 591 F.3d
    at 1065–66. At trial, the defendant prison officials requested
    an instruction that would have told the jury to “give
    deference to prison officials in the adoption and execution of
    policies and practices that in their judgment are needed to
    preserve discipline and to maintain internal security in a
    prison.” Id. at 1066. Concerned that the instruction would
    confuse the jury, the district court rejected the proposed
    instruction, id. at 1067, and the jury returned a verdict for the
    plaintiff, id. at 1066. We reversed, holding that the district
    court had erred in failing to give the requested instruction.
    Id. at 1067. “Norwood [involved] an unusual and highly
    volatile set of security-related concerns,” as to which we
    concluded that deference to prison officials’ security-based
    judgments was warranted as a matter of law. Shorter,
    895 F.3d at 1186.
    Chess and Coston are examples of the second type of
    case. In both Chess and Coston, it was undisputed that the
    first condition was not met. The plaintiffs in both cases
    challenged the sudden discontinuation of their pain
    medication, without tapering, by prison medical staff. In
    Chess, the prison had a policy prohibiting inmates in the
    general population from receiving certain narcotics, but the
    defendants did not invoke the policy to defend their
    decision—and the plaintiff had not even been in the general
    population at the time his methadone was cut off. 790 F.3d
    at 965, 974–75. We therefore held that there was no
    connection between the narcotics policy and the decision at
    issue. Id. at 975. In Coston, the prison staff failed to follow
    their own requirement to observe the distribution of
    18                    FIERRO V. SMITH
    medication, discovered that the plaintiff was collecting pills,
    and terminated the plaintiff’s morphine prescription.
    13 F.4th at 734. We held that the defendants’ breach of
    protocol “br[oke] any plausible connection between a
    security-based policy or practice and the medical decision
    being challenged.” Id. In both cases, the district court had
    instructed the jury to “give deference to prison officials in
    the adoption and execution of policies and practices that, in
    their judgment, are needed to preserve discipline and to
    maintain internal security.” Id.; Chess, 790 F.3d at 969. We
    held that, although each prison had a narcotics policy
    motivated by institutional security concerns, it was
    undisputed that the challenged medical decision was not
    made pursuant to that policy—and thus it was error to give
    the deference instruction. Chess, 790 F.3d at 974; Coston,
    13 F.4th at 734.
    Shorter is also an example of the second type of case,
    and it reflects a situation in which the second condition was
    not met. The plaintiff challenged a practice in a women’s
    jail of leaving inmates chained to their cell doors for hours,
    mostly unclothed and without access to food, water, or a
    toilet, if they did not comply with strip-search procedures.
    Shorter, 895 F.3d at 1179. The district court had given a
    deference instruction identical to the one given in Chess and
    Coston. Id. at 1182. We reversed, explaining that although
    the searches may have been conducted for security reasons,
    it was undisputed that the manner in which they were
    conducted was unnecessarily humiliating and abusive. Id.
    at 1189. At trial, jail officials acknowledged that there was
    no legitimate reason to leave detainees unclothed after their
    clothing had already been searched, and the watch
    commander testified that the practice of chaining detainees
    to their cell doors “shouldn’t happen.” Id. at 1188. The
    county had in fact abandoned and disavowed the practice by
    FIERRO V. SMITH                              19
    the time of trial. Id. at 1189. In light of these concessions,
    we held that the jail officials “as a matter of law” were not
    entitled to deference—and thus the jury should not have
    been given any deference instruction. Id.
    In Coston, we discussed the third type of case—in other
    words, what happens when it is not resolvable as a matter of
    law whether the prison officials are entitled to deference. As
    explained above, it was undisputed in Coston that the
    decision by prison medical staff to cut off the plaintiff’s pain
    medication was unconnected to any security-based policy.
    13 F.4th at 734. The defendants as a matter of law were not
    entitled to deference on that record. But we explained that,
    if the defendants could “show at retrial a genuine dispute of
    material fact over whether [their] actions were (1) taken
    because of a security-based policy or practice and
    (2) necessary, justified, and not exaggerated,” then either no
    instruction about deference should be given, or the jury
    “must be explicitly instructed” that “whether to give
    deference to prison officials [is] left to the jury to decide.”
    Id. at 735. We will refer to this latter instruction as a “jury’s
    choice” instruction. 7
    7
    The “jury’s choice” instruction could risk confusion without much
    added benefit. Cf. David J. Barron & Elena Kagan, Chevron’s
    Nondelegation Doctrine, 
    2001 Sup. Ct. Rev. 201
    , 227 n.98 (2001)
    (suggesting that Skidmore deference amounts to nothing “more than a
    court saying ‘we will defer to the agency if we believe the agency is
    right’”). Accordingly, the “jury’s choice” instruction is not necessary in
    all cases of this third type. But when factual disputes have made whether
    to defer unclear—for example, if prison officials have presented expert
    testimony supporting the officials’ contested judgments—it may be
    important to instruct the jurors that it is ultimately up to them to decide
    whether to defer to the prison’s choices.
    20                         FIERRO V. SMITH
    To summarize, in each of the above types of cases, the
    relevant question is whether there is a genuine dispute about
    jail officials’ entitlement to deference. Only if the evidence
    compels the conclusion that both conditions for deference
    are met—or that either condition is not met—is the
    deference question resolvable as a matter of law. In the first
    type of case, deference is warranted, and the court should
    instruct the jury to defer; in the second type, deference is not
    warranted, and the court should not include any deference
    instruction. If there is a genuine dispute whether deference
    is appropriate, a court has the option either to give no
    deference instruction at all or to explain to the jurors that it
    is their choice whether to give deference.
    B.
    Applying this framework, we hold that the deference
    instruction given to Fierro’s jury was erroneous. 8
    We first consider whether there was a genuine dispute as
    to whether Defendants denied Fierro’s protective custody
    requests pursuant to a security-based policy or practice. We
    conclude that there was. Defendants raised institutional
    security concerns at trial, explaining that they had a duty
    under the protective custody procedures to protect all
    prisoners, especially those already in protective custody. 9
    We observe that Coston was decided after the trial in this case, so
    8
    the district court did not have the benefit of its guidance when
    formulating the jury instructions.
    9
    Fierro suggests that “post hoc rationales offered at trial” should be
    given less weight than Defendants’ contemporaneous justifications for
    denying Fierro’s requests. The relative weight of Defendants’ written
    explanations and their later testimony is a question for the jury. If the
    jury were to conclude that the security concerns articulated after the fact
    FIERRO V. SMITH                            21
    But those explanations are in tension with Defendants’
    contemporaneous rationales for denying protective custody,
    which did not cite security concerns and instead focused on
    their view that Fierro’s claims were “self-reported and
    unsubstantiated.” The security justification was also
    contested by Deputy Warden Schuster’s testimony. As
    mentioned above, Schuster urged that a genuine concern for
    security would have resulted in putting Fierro in protective
    custody. That Fierro was assaulted within fifteen minutes of
    his arrival at the Lewis-Morey Unit supports Schuster’s view
    that Fierro faced a clear threat. This genuine dispute takes
    this case out of the first category in the framework above, so
    the deference instruction should not have been given.
    Even if it had been undisputed that Defendants’
    decisions were made pursuant to a security-based policy, the
    deference instruction still would have been erroneous
    because there was a genuine dispute whether their actions
    were necessary, justified, and not exaggerated. Defendants
    testified about the need to limit access to protective
    custody—and to keep gang members or “predators” out—
    for the security of those already in protective custody. It is
    unclear, however, whether those broader concerns had any
    bearing on the denials of protective custody in Fierro’s case.
    Only two Defendants suggested at trial that Fierro’s conduct
    in prison informed their decisions: Both Sanders and Pruett
    mentioned Fierro’s disciplinary history, and Pruett also said
    she was concerned that Fierro had apparently considered
    complying with the order from gang members to stab
    someone. If those concerns did motivate the denials, there
    was at least a dispute whether they were exaggerated or
    unjustified. The only disciplinary report for Fierro that was
    were not true reasons for the decision, that could “break[] any plausible
    connection [to] a security-based policy.” Coston, 13 F.4th at 734.
    22                    FIERRO V. SMITH
    admitted at trial and could have informed their decisions was
    the one alleging that Fierro had lied about how he had broken
    his hand, which appears to have been unsupported. See
    supra n.2. Moreover, the testimony about the threatening
    order from the gang could be interpreted to show that Fierro
    really needed protection, not that he was dangerous, making
    Pruett’s response unjustified.
    On the record as a whole, we hold that there was “a
    genuine dispute of material fact over whether [Defendants’]
    actions were (1) taken because of a security-based policy or
    practice and (2) necessary, justified, and not exaggerated.”
    Coston, 13 F.4th at 735. In other words, this case fell into
    the third category in the framework described above. The
    jury therefore should not have been instructed that it was
    required to defer to Defendants’ security-based judgments—
    at most, it should have been given a “jury’s choice”
    instruction.
    C.
    An error in a jury instruction is harmless if the
    defendants demonstrate that “it is more probable than not
    that the jury would have reached the same verdict had it been
    properly instructed.” Clem v. Lomeli, 
    566 F.3d 1177
    , 1182
    (9th Cir. 2009) (quoting Dang v. Cross, 
    422 F.3d 800
    , 811
    (9th Cir. 2005)). Defendants have not met their burden of
    proving harmlessness here. We have repeatedly recognized
    that the deference instruction deals a “devastating blow” to
    a plaintiff’s constitutional claims and may amount to a
    “command to direct a verdict in favor of the government.”
    Shorter, 895 F.3d at 1190 (first quoting Harrington v.
    Scribner, 
    785 F.3d 1299
    , 1307 (9th Cir. 2015), then quoting
    Norwood, 591 F.3d at 1072 (Thomas, J., dissenting)).
    Because Defendants persistently denied Fierro’s pleas for
    protection despite evidence that he faced a serious threat, the
    FIERRO V. SMITH                       23
    jury might well have returned a verdict in his favor if not for
    the deference instruction.
    Accordingly, we vacate and remand for a new trial.
    VACATED AND REMANDED.