Robert Radcliffe v. Experian Information Solutions , 492 B.R. 668 ( 2013 )


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  •                  FOR PUBLICATION
    UNITED STATES COURT OF APPEALS
    FOR THE NINTH CIRCUIT
    ROBERT RADCLIFFE; CHESTER                No. 11-56376
    CARTER ; MARIA FALCON ; CLIFTON
    C. SEALE, III; ARNOLD LOVELL, JR.,          D.C. No.
    Plaintiffs-Appellants,   8:05-cv-01070-
    DOC-MLG
    CHRISTY DRIVER ; IVONNE
    MARTINEZ; KELLY J. PORTER ; LISA
    BRISBANE; BRENDA MELENDEZ;
    RALPH MICHAEL PORTER ,
    Objectors-Appellants,
    and
    KATHRYN PIKE ; BERTRAM ROBISON ;
    ROBERT RANDALL; JOSE
    HERNANDEZ,
    Plaintiffs,
    WALTER ELLINGWOOD , NANCY
    SEGARRA ; MARIA L. BORBON ;
    MARCIA GREEN ; JIMMY GREEN ;
    THOMAS A. CARDER; GLENDA W.
    SCHILLECI; STEVEN C. SINGER ;
    NAOMI SANDRES,
    Objectors,
    v.
    EXPERIAN INFORMATION SOLUTIONS
    INC.; TRANSUNION , LLC; EQUIFAX
    2      RADCLIFFE V . EXPERIAN INFO . SOLUTIONS
    INFORMATION SERVICES LLC,
    Defendants-Appellees.
    MARIA L. BORBON ,                       No. 11-56387
    Objector-Appellant,
    D.C. No.
    v.                    8:05-cv-01070-
    DOC-MLG
    JOSE HERNANDEZ; KATHRYN PIKE ;
    ROBERT RANDALL; BERTRAM
    ROBISON ,
    Plaintiffs-Appellees,
    and
    EXPERIAN INFORMATION SOLUTIONS
    INC.; TRANSUNION , LLC; EQUIFAX
    INFORMATION SERVICES LLC,
    Defendants-Appellees.
    TERRI N. WHITE,                         No. 11-56389
    Plaintiff,
    D.C. No.
    JOSE HERNANDEZ; ROBERT                  8:05-cv-01070-
    RANDALL; BERTRAM ROBISON ;                DOC-MLG
    KATHRYN PIKE ,
    Plaintiffs-Appellees,
    and
    RADCLIFFE V . EXPERIAN INFO . SOLUTIONS           3
    EXPERIAN INFORMATION SOLUTIONS
    INC.; TRANSUNION , LLC; EQUIFAX
    INFORMATION SERVICES LLC,
    Defendants-Appellees,
    v.
    GLENDA W. SCHILLECI; THOMAS A.
    CARDER,
    Objectors-Appellants.
    TERRI N. WHITE,                         No. 11-56397
    Plaintiff,
    D.C. No.
    JOSE HERNANDEZ; ROBERT                  8:05-cv-01070-
    RANDALL; BERTRAM ROBISON ;                DOC-MLG
    KATHRYN PIKE ,
    Plaintiffs-Appellees,
    and
    EXPERIAN INFORMATION SOLUTIONS
    INC.; TRANSUNION , LLC; EQUIFAX
    INFORMATION SERVICES LLC,
    Defendants-Appellees,
    v.
    CHARLES JUNTIKKA , Esquire,
    Objector-Appellant.
    4      RADCLIFFE V . EXPERIAN INFO . SOLUTIONS
    TERRI N. WHITE,                          No. 11-56400
    Plaintiff,
    D.C. No.
    JOSE HERNANDEZ; ROBERT                   8:05-cv-01070-
    RANDALL; BERTRAM ROBISON ;                 DOC-MLG
    KATHRYN PIKE ,
    Plaintiffs-Appellees,
    and
    EXPERIAN INFORMATION SOLUTIONS
    INC.; TRANSUNION , LLC; EQUIFAX
    INFORMATION SERVICES LLC,
    Defendants-Appellees,
    v.
    STEVEN C. SIGNER ,
    Objector-Appellant.
    ROBERT RADCLIFFE; CHESTER                No. 11-56440
    CARTER ; ARNOLD LOVELL, JR.;
    MARIA FALCON ; CLIFTON C. SEALE,            D.C. No.
    III; JOSE HERNANDEZ; ROBERT              8:05-cv-01070-
    RANDALL; BERTRAM ROBISON ;                 DOC-MLG
    KATHRYN PIKE ,
    Plaintiffs-Appellees,
    and
    EXPERIAN INFORMATION
    SOLUTIONS, INC.; TRANSUNION ,
    RADCLIFFE V . EXPERIAN INFO . SOLUTIONS           5
    LLC; EQUIFAX INFORMATION
    SERVICES LLC,
    Defendants-Appellees,
    v.
    WALTER ELLINGWOOD ,
    Objector-Appellant.
    TERRI N. WHITE,                         No. 11-56482
    Plaintiff,
    D.C. No.
    ROBERT RADCLIFFE; CHESTER               8:05-cv-01070-
    CARTER ; ARNOLD LOVELL, JR.; JOSE         DOC-MLG
    HERNANDEZ; CLIFTON C. SEALE, III;
    MARIA FALCON ; ROBERT RANDALL;
    BERTRAM ROBISON ; KATHRYN PIKE ,        ORDER AND
    Plaintiffs-Appellees,     AMENDED
    OPINION
    and
    EXPERIAN INFORMATION
    SOLUTIONS, INC.; TRANSUNION ,
    LLC; EQUIFAX INFORMATION
    SERVICES LLC,
    Defendants-Appellees,
    v.
    MARCIA GREEN ; JIMMY GREEN ,
    Objectors-Appellants.
    6            RADCLIFFE V . EXPERIAN INFO . SOLUTIONS
    Appeal from the United States District Court
    for the Central District of California
    David O. Carter, District Judge, Presiding
    Argued and Submitted
    March 4, 2013—Pasadena, California
    Filed April 22, 2013
    Amended May 2, 2013
    Before: Kim McLane Wardlaw and Ronald M. Gould,
    Circuit Judges, and Sam E. Haddon, District Judge.*
    Order;
    Opinion by Judge Gould;
    Concurrence by Judge Haddon
    SUMMARY**
    Class Action Settlement
    The panel reversed the district court’s approval of the
    settlement of a class action against credit reporting agencies
    under the Fair Credit Reporting Act because the class
    representatives and class counsel did not adequately represent
    absent class members.
    *
    The Honorable Sam E. Haddon, District Judge for the U.S. District
    Court for the District of Montana, sitting by designation.
    **
    This summary constitutes no part of the opinion of the court. It has
    been prepared by court staff for the convenience of the reader.
    RADCLIFFE V . EXPERIAN INFO . SOLUTIONS          7
    The panel concluded that the settlement agreement
    created a divergence of interests between the named
    representatives and the class where incentive awards were
    conditioned on the class representatives’ support for the
    settlement and significantly exceeded in amount what absent
    class members could expect to get upon settlement approval.
    Concurring, District Judge Haddon joined in Judge
    Gould’s opinion but would disqualify class counsel from
    participation in any fee award ultimately approved by the
    district court upon resolution of the case on the merits.
    COUNSEL
    George F. Carpinello (argued) and Adam R. Shaw, Boies,
    Schiller & Flexner LLP, Albany, New York; Daniel Wolf,
    Daniel Wolf Law Offices, Washington, D.C.; Charles
    Juntikka, Charles Juntikka & Associates LLP, New York,
    New York, for Plaintiffs-Appellants Robert Radcliffe,
    Chester Carter, Maria Falcon, Clifton C. Seale, III, and
    Arnold E. Lovell and Objectors-Appellants Christy Driver,
    Ivonne Martinez, Kelly J. Porter, Lisa Brisbane, Brenda
    Melendez, and Ralph Michael Porter.
    Steven A. Miller, Steven A. Miller, PC, Denver, Colorado,
    for Objector-Appellant Steven C. Singer.
    Joseph Darrell Palmer, Darrell Palmer Law Offices, Solana
    Beach, California, for Objector-Appellant Maria L. Borbon.
    8        RADCLIFFE V . EXPERIAN INFO . SOLUTIONS
    Charles M. Thompson, Charles M. Thompson, PC,
    Birmingham, Alabama; R. Stephen Griffis, R. Stephen Griffis
    Law Offices, Hoover, Alabama, for Objectors-Appellants
    Thomas A. Carder and Glenda Schilleci.
    John William Davis, John W. Davis Law Offices, San Diego,
    California; Steven F. Helfand, Helfand Law Offices, San
    Francisco, California, for Objector-Appellant Walter
    Ellingwood.
    C. Benjamin Nutley and James Garrett Kendrick, Kendrick &
    Nutley, Pasadena, California, for Objectors-Appellants
    Marcia Green and Jimmy Green.
    Gregory A. Beck and Scott L. Nelson, Public Citizen
    Litigation Group, Washington, D.C., for Appellant Charles
    Juntikka.
    Michael A. Caddell (argued) and Cynthia Chapman, Caddell
    & Chapman, Houston, Texas; Michael W. Sobol, Lieff
    Cabraser Heimann & Bernstein LLP, San Francisco,
    California; Stuart T. Rossman and Charles M. Delbaum,
    National Consumer Law Center, Boston, Massachusetts;
    Leonard A. Bennett and Matthew Erausquin, Consumer
    Litigation Associates, P.C., Newport News, Virginia; Lee A.
    Sherman, Callahan, Thompson, Sherman & Caudill, LLP,
    Irvine, California; Mitchell A. Toups, Weller, Green, Toups
    & Terrell, L.L.P., Beaumont, Texas, for Plaintiffs-Appellees.
    Daniel J. McLoon (argued) and Michael G. Morgan, Jones
    Day, Los Angeles, California, for Defendant-Appellee
    Experian Information Solutions, Inc.
    RADCLIFFE V . EXPERIAN INFO . SOLUTIONS           9
    Cindy D. Hanson, Kilpatrick Townsend & Stockton LLP,
    Atlanta, Georgia, for Defendant-Appellee Equifax
    Information Services LLC.
    Julia B. Strickland, Stephen J. Newman, Brian C. Frontino,
    and Catherine Huang, Stroock & Stroock & Lavan LLP, Los
    Angeles, California, for Defendant-Appellee TransUnion
    LLC.
    ORDER
    The opinion filed on April 22, 2013, and published at
    __ F.3d __, 
    2013 WL 1715422
    , is amended as follows:
    At slip opinion page 23, lines 17–19, replace  with the following:
    Conflicted representation provides an
    independent ground for reversing the
    settlement. Cf. id. (citing Fed. R. Civ. P.
    23(a)(4), (g)(4)). Because we reverse the
    settlement, we must also reverse the awards of
    attorneys’ fees and costs. See In re Bluetooth,
    654 F.3d at 940. Additionally, we reverse the
    awards because the district court abused its
    discretion by not considering “whether class
    counsel has properly discharged its duty of
    loyalty to absent class members” in its award
    10       RADCLIFFE V . EXPERIAN INFO . SOLUTIONS
    of attorneys’ fees and costs.5 Cf. Rodriguez II,
    688 F.3d at 655.
    The text of footnote 5 is unchanged.
    At slip opinion page 23, line 24 to page 24, line 2, replace
     with the following:
    On remand, the district court should
    determine when the conflict arose and if the
    conflict continues under any future settlement
    agreement. Should the district court approve
    such an agreement, it may then exercise its
    discretion in deciding whether, and to what
    extent, class counsel are entitled to fees under
    the common-fund doctrine.6 See Rodriguez II,
    688 F.3d at 657; Rodriguez I, 563 F.3d at
    967–68.
    The call number for footnote 6 should be moved to follow
    , as shown above.
    At slip opinion page 24, footnote 6, replace the text of the
    footnote with the following:
    Because we reverse the settlement and the
    awards of fees and costs based on the
    conditional incentive awards, we do not reach
    the issue of whether the subset of class
    counsel who brought the Acosta and Pike
    RADCLIFFE V . EXPERIAN INFO . SOLUTIONS            11
    suits, which were consolidated with this case,
    faced an independent conflict of interest
    because of the fee-sharing agreement they
    executed with the rest of class counsel. The
    district court should revisit that issue in light
    of our holding.
    An amended opinion is filed concurrently with this order.
    In light of these amendments, any petition for panel
    rehearing or rehearing en banc shall be filed within fourteen
    days from the date of this order.
    IT IS SO ORDERED.
    OPINION
    GOULD, Circuit Judge:
    Several named plaintiffs and objectors appeal the district
    court’s approval of a class-action settlement. The settlement
    agreement, like others we have approved in the past, granted
    incentive awards to the class representatives for their service
    to the class. But unlike the incentive awards that we have
    approved before, these awards were conditioned on the class
    representatives’ support for the settlement. These conditional
    incentive awards caused the interests of the class
    representatives to diverge from the interests of the class
    because the settlement agreement told class representatives
    that they would not receive incentive awards unless they
    supported the settlement. Moreover, the conditional incentive
    awards significantly exceeded in amount what absent class
    12       RADCLIFFE V . EXPERIAN INFO . SOLUTIONS
    members could expect to get upon settlement approval.
    Because these circumstances created a patent divergence of
    interests between the named representatives and the class, we
    conclude that the class representatives and class counsel did
    not adequately represent the absent class members, and for
    this reason the district court should not have approved the
    class-action settlement. We have jurisdiction under 
    28 U.S.C. § 1291
    , and we reverse the district court’s approval of the
    settlement.
    I
    The plaintiffs below—consumers who have been through
    bankruptcy—allege that Defendants Experian Information
    Systems, Inc., TransUnion LLC, and Equifax Information
    Services LLC issued consumer credit reports with negative
    entries for debts already discharged in bankruptcy. In other
    words, Defendants allegedly issued credit reports that stated
    that the plaintiffs were delinquent in making payments on
    debts that had been extinguished in bankruptcy. A smaller
    subset of the plaintiffs also contends that the credit-reporting
    agencies did not investigate these errors, even after the
    plaintiffs had notified the agencies of the errors on their
    reports. Defendants allegedly violated the Fair Credit
    Reporting Act and its California state-law counterparts
    because (1) they did not use “reasonable procedures to assure
    maximum possible accuracy” in reporting debts discharged
    in bankruptcy, 15 U.S.C. § 1681e(b), and (2) after being
    informed of the credit-report errors, Defendants did not
    “conduct a reasonable reinvestigation to determine whether
    the disputed information [was] inaccurate,” 15 U.S.C.
    § 1681i(a). See also 
    Cal. Civ. Code §§ 1785.14
    (b), 1785.16;
    
    Cal. Bus. & Prof. Code § 17200
    .
    RADCLIFFE V . EXPERIAN INFO . SOLUTIONS                     13
    The cases began as multiple lawsuits filed in 2005 and
    2006.1 The district court consolidated the suits, which raised
    similar claims, and the parties began mediation. In April
    2008, the parties reached a settlement for injunctive relief,
    which the district court approved in August 2008. As part of
    that settlement, Defendants agreed to implement procedures
    that would presume the discharge of certain pre-bankruptcy
    debts. No appellant challenges this settlement.
    In February 2009, the parties reached an agreement for
    monetary relief. The monetary settlement creates a common
    fund of $45 million, $15 million contributed by each of the
    three defendants. After the costs of settlement administration
    are deducted, the rest of the fund will be distributed as
    follows: First, the settlement fund will pay “actual-damage
    awards” to class members who demonstrate that they were
    actually harmed by Defendants’ conduct. Class members
    denied employment will receive $750, those denied a
    mortgage or housing rental will receive $500, and those
    denied credit or auto loans will receive $150. About 15,000
    class members claimed actual-damage awards. Second, the
    settlement fund will pay the class representatives and class
    counsel for their service in prosecuting the suit. The
    agreement provides for incentive awards:
    On or before October 19, 2009, Proposed
    23(b)(3) Settlement Class Counsel shall file
    an application or applications to the Court for
    an incentive award, to each of the Named
    1
    The procedural history of the litigation is complex but not relevant for
    our purposes because we reach only one issue raised in this consolidated
    appeal— the effect of the conditional incentive awards to class
    representatives.
    14       RADCLIFFE V . EXPERIAN INFO . SOLUTIONS
    Plaintiffs serving as class representatives in
    support of the Settlement, and each such
    award not to exceed $5,000.00.
    The agreement also states that class counsel should petition
    the court for an award of attorneys’ fees and costs, to be paid
    out of the monetary-settlement fund. The agreement does not
    specify the amount of such fees and costs. Third, the
    remainder of the fund will be distributed to the rest of the
    class as “convenience awards.” Claimants simply need to
    attest that they qualify as class members to receive
    convenience awards. Approximately 755,000 class members
    submitted these claims. Each claimant will receive about
    $26.
    The court preliminarily approved the settlement and
    provisionally certified the settlement class on May 7, 2009.
    After two rounds of notice to the class, the district court held
    a series of fairness hearings on the settlement. Several named
    plaintiffs—formerly class representatives—and objectors
    (collectively “Objecting Plaintiffs”) challenged the
    settlement. The district court considered but rejected their
    objections and found that the settlement was fair, reasonable,
    and adequate. The court issued an order granting final
    approval of the monetary-relief settlement on July 15, 2011.
    White v. Experian Info. Solutions, Inc., 
    803 F. Supp. 2d 1086
    (C.D. Cal. 2011). The court also awarded attorneys’ fees and
    costs to class counsel. Objecting Plaintiffs appealed.
    On appeal, Objecting Plaintiffs give several arguments as
    to why the settlement was not fair, reasonable, and adequate.
    But we only reach the issue of whether class representatives
    and class counsel are adequate where the settlement
    RADCLIFFE V . EXPERIAN INFO . SOLUTIONS                15
    agreement conditions payment of incentive awards on the
    class representatives’ support for the settlement.
    II
    We review the district court’s approval of a class-action
    settlement for abuse of discretion. Rodriguez v. W. Pub.
    Corp. (Rodriguez I), 
    563 F.3d 948
     (9th Cir. 2009). Under
    abuse-of-discretion review we “must affirm unless the district
    court applied the wrong legal standard or its findings of fact
    were illogical, implausible, or without support in the record.”
    Rodriguez v. Disner (Rodriguez II), 
    688 F.3d 645
    , 653 (9th
    Cir. 2012) (citing United States v. Hinkson, 
    585 F.3d 1247
    ,
    1262 (9th Cir. 2009) (en banc)).
    III
    Objecting Plaintiffs contend that the settlement
    agreement, which provides for incentive awards to named
    plaintiffs “in support of the [s]ettlement,” created a conflict
    of interest between the class representatives and the class.
    Objecting Plaintiffs also assert that, as a result of this conflict,
    class counsel engaged in conflicted representation by
    continuing to represent the settling class representatives
    (“Settling Plaintiffs” or “class representatives”) and the class
    at large after the two groups developed divergent interests.
    Objecting Plaintiffs thus contend that the class representatives
    and class counsel were inadequate to represent the absent
    class members. See Fed. R. Civ. P. 23(a)(4), 23(g)(1)(B).
    Upon review of the record and reflection on our precedents,
    we agree.
    16       RADCLIFFE V . EXPERIAN INFO . SOLUTIONS
    A
    Incentive awards are payments to class representatives for
    their service to the class in bringing the lawsuit. See
    Rodriguez I, 
    563 F.3d at
    958–59; see also 2 McLaughlin on
    Class Actions § 6:28 (9th ed. 2012). In cases where the class
    receives a monetary settlement, the awards are often taken
    from the class’s recovery. See id. Although we have
    approved incentive awards for class representatives in some
    cases, we have told district courts to scrutinize carefully the
    awards so that they do not undermine the adequacy of the
    class representatives. See Staton v. Boeing Co., 
    327 F.3d 938
    ,
    977 (9th Cir. 2003). Settling Plaintiffs misinterpret the scope
    of our precedent about incentive awards, so we begin by
    reviewing that precedent.
    In Staton v. Boeing Company, 
    327 F.3d at
    975–78, we
    reversed the district court’s approval of a class-action
    settlement because the settlement provided for
    disproportionately large payments to class representatives.
    The settlement awarded the 29 class representatives up to
    $50,000 each. We noted that in some cases incentive awards
    may be proper but cautioned that awarding them should not
    become routine practice: “[i]f class representatives expect
    routinely to receive special awards in addition to their share
    of the recovery, they may be tempted to accept suboptimal
    settlements at the expense of the class members whose
    interests they are appointed to guard.” 
    Id. at 975
     (alteration
    in original) (quoting Weseley v. Spear, Leeds & Kellogg,
    
    711 F. Supp. 713
    , 720 (E.D.N.Y. 1989)). The settlement in
    Staton magnified the risks associated with incentive awards
    because the awards there were much larger than the payments
    to individual class members, “eliminat[ing] a critical check
    on the fairness of the settlement for the class as a whole.” 
    Id.
    RADCLIFFE V . EXPERIAN INFO . SOLUTIONS             17
    at 977. Where a class representative supports the settlement
    and is treated equally by the settlement, “the likelihood that
    the settlement is forwarding the class’s interest to the
    maximum degree practically possible increases.” 
    Id.
     But if
    “such members of the class are provided with special
    ‘incentives’ in the settlement agreement, they may be more
    concerned with maximizing those incentives than with
    judging the adequacy of the settlement as it applies to class
    members at large.” 
    Id.
     We held that the awards in Staton
    were so disproportionate to the class’s recovery that the
    district court abused its discretion in finding that the
    settlement agreement was fair, adequate, and reasonable. Id.
    at 978.
    In Rodriguez I, we again confronted improper incentive
    awards. At the start of the litigation, several class
    representatives signed retainer agreements that required class
    counsel to request incentive awards that increased on a
    sliding scale as the class’s monetary recovery increased.
    Rodriguez I, 
    563 F.3d at 957
    . The awards maxed out at
    $75,000 if the total settlement amount was $10 million or
    more. 
    Id.
     “We expressed disapproval of these incentive
    agreements, and stated that [the agreements] ‘created an
    unacceptable disconnect between the interests of the
    contracting representatives and class counsel, on the one
    hand, and members of the class on the other.’” Rodriguez II,
    688 F.3d at 651 (quoting Rodriguez I, 
    563 F.3d at 960
    ). The
    named plaintiffs had no incentive to settle for anything other
    than monetary relief of $10 million, and they had no incentive
    to go to trial and risk their incentive awards, even if going to
    trial was best for the class. More than a “typical” incentive
    award, the provisions in the retainer agreements “ma[de] the
    contracting class representatives’ interests actually different
    from the class’s interests.” Rodriguez I, 
    563 F.3d at 959
    . The
    18         RADCLIFFE V . EXPERIAN INFO . SOLUTIONS
    class representatives thus did not adequately represent the
    class. Rodriguez II, 688 F.3d at 656–67. Moreover, we held
    that the retainer agreements “implicate[d] California ethics
    rules that prohibit representation of clients with conflicting
    interests.” See Rodriguez I, 
    563 F.3d 948
    , 960; see also
    Rodriguez II, 688 F.3d at 656–60.2
    B
    As in Staton and Rodriguez I, the incentive awards here
    corrupt the settlement by undermining the adequacy of the
    class representatives and class counsel. In approving the
    settlement agreement, the district court misapprehended the
    scope of our prior precedents. We once again reiterate that
    district courts must be vigilant in scrutinizing all incentive
    awards to determine whether they destroy the adequacy of the
    class representatives. The conditional incentive awards in
    this settlement run afoul of our precedents by making the
    settling class representatives inadequate representatives of the
    class.
    The settlement agreement explicitly conditions the
    incentive awards on the class representatives’ support for the
    2
    In Rodriguez I, we remanded “for the district court to consider whether
    counsel could represent both the class representatives with whom there
    was an incentive agreement, and absentee class members, without
    affecting the entitlement to fees.” Rodriguez I, 
    563 F.3d at 968
    . In
    Rodriguez II, the case returned to us after the district court, relying on
    Rodriguez I, found “that the incentive agreements gave rise to a conflict
    of interest between the class representatives and the other members of the
    class that tainted [class counsel’s] representation, and . . . [therefore
    denied] attorneys’ fees.” Rodriguez II, 688 F.3d at 652 (internal quotation
    marks omitted). W e affirmed. Id. at 960. The district court here did not
    have the benefit of our decision in Rodriguez II.
    RADCLIFFE V . EXPERIAN INFO . SOLUTIONS                     19
    settlement. This interpretation is clear from the language of
    the agreement.3 Settling Plaintiffs contend that the settlement
    agreement did not explicitly condition the incentive awards
    on support of the settlement but was merely descriptive of
    those named representatives who were seeking judicial
    approval of the agreement. We disagree that the language is
    susceptible to this interpretation. But if there were any doubt,
    the conduct and communications of class counsel confirmed
    this interpretation. Counsel told a plaintiff below that he
    would “not be entitled to anything” and that he would
    “jeopardize the $5,000 [he] would receive [under the
    settlement]” if he did not support the settlement. Class
    counsel also told the district court that they had told other
    plaintiffs that they “don’t see a way for people who don’t
    support the settlement to receive an incentive award.” On
    appeal, Settling Plaintiffs’ argument for an alternative
    interpretation is unpersuasive.
    With the prospect of receiving $5,000 incentive awards
    only if they supported the settlement, Settling Plaintiffs had
    very different interests than the rest of the class. Like the
    agreements in Rodriguez, the conditional incentive awards
    changed the motivations for the class representatives. Instead
    of being solely concerned about the adequacy of the
    settlement for the absent class members, the class
    representatives now had a $5,000 incentive to support the
    settlement regardless of its fairness and a promise of no
    3
    W e must presume that Settling Plaintiffs knew the contents of the
    settlement agreement that they supported in the district court. See
    Bingham v. Holder, 
    637 F.3d 1040
    , 1045 (9th Cir. 2011) (“[A] party who
    signs a written contract ‘in the absence of fraud or other wrongful act on
    the part of another contracting party, is conclusively presumed to know its
    contents and to assent to them.’” (quoting 27 Richard A. Lord, Williston
    on Contracts § 70:113 (4th ed. 2009))).
    20       RADCLIFFE V . EXPERIAN INFO . SOLUTIONS
    reward if they opposed the settlement. The conditional
    incentive awards removed a critical check on the fairness of
    the class-action settlement, which rests on the unbiased
    judgment of class representatives similarly situated to absent
    class members.
    Although the conditional incentive awards themselves are
    sufficient to invalidate this settlement, the significant
    disparity between the incentive awards and the payments to
    the rest of the class members further exacerbated the conflict
    of interest caused by the conditional incentive awards. As the
    district court below noted, “[c]oncerns over potential
    conflicts may be especially pressing where, as here, the
    proposed service fees greatly exceed the payments to absent
    class members.” White, 803 F. Supp. 2d at 1112. There is a
    serious question whether class representatives could be
    expected to fairly evaluate whether awards ranging from $26
    to $750 is a fair settlement value when they would receive
    $5,000 incentive awards. Under the agreement, if the class
    representatives had concerns about the settlement’s fairness,
    they could either remain silent and accept the $5,000 awards
    or object to the settlement and risk getting as little as $26 if
    the district court approved the settlement over their
    objections. The conditional incentive awards at issue here,
    like the disproportionately large awards in Staton, fatally alter
    the calculus for the class representatives, pushing them to be
    “more concerned with maximizing [their own gain] than with
    judging the adequacy of the settlement as it applies to class
    members at large.” Staton, 
    327 F.3d at 977
    .
    The class representatives’ divergent interests, as a result
    of the conditional incentive payments, undermined their
    ability to “fairly and adequately protect the interests of the
    class.” Fed. R. Civ. P. 23(a)(4). This requirement is rooted
    RADCLIFFE V . EXPERIAN INFO . SOLUTIONS              21
    in due-process concerns—“absent class members must be
    afforded adequate representation before entry of a judgment
    which binds them.” Hanlon v. Chrysler Corp., 
    150 F.3d 1011
    , 1020 (9th Cir. 1998).
    Adequate representation depends upon “an absence of
    antagonism [and] a sharing of interests between
    representatives and absentees.” Molski v. Gleich, 
    318 F.3d 937
    , 955 (9th Cir. 2003), overruled on other grounds by
    Dukes v. Wal–Mart Stores, Inc., 
    603 F.3d 571
     (9th Cir. 2010).
    Where, as here, the class representatives face significantly
    different financial incentives than the rest of the class because
    of the conditional incentive awards that are built into the
    structure of the settlement, we cannot say that the
    representatives are adequate. See Amchem Prods., Inc. v.
    Windsor, 
    521 U.S. 591
    , 627 (1997) (“The settling parties, in
    sum, achieved a global compromise with no structural
    assurance of fair and adequate representation . . . .”).
    Settling Plaintiffs counter this analysis through three
    arguments, but we reject each of these arguments. First,
    Settling Plaintiffs claim that incentive awards for named
    plaintiffs are typical, so any distortion in the interest of
    Settling Plaintiffs is common to all class actions. Although
    incentive awards may be common, see Rodriguez I, 
    563 F.3d at 958
    , explicitly conditioning incentive awards to named
    representatives on their support for the settlement is not at all
    typical. Professor William Rubenstein, a class-action expert,
    testified before the district court that in his experience such
    provisions are “not common” and that his research revealed
    “not one” settlement agreement that “contain[ed] a restriction
    on an incentive award like the one here that permits incentive
    awards be sought only for those representatives ‘in support of
    the settlement.’” Brad Seligman, another expert witness,
    22       RADCLIFFE V . EXPERIAN INFO . SOLUTIONS
    testified that he had “reviewed literally hundreds of class
    actions settlements” but could “not recall ever seeing a class
    settlement that expressly states only that class representatives
    who support the settlement are entitled to an incentive
    payment.” Thus, we are not confronted with run-of-the-mill
    incentive awards, but rather a settlement provision that
    weighs on the class representatives’ independent judgment on
    whether to support the settlement by calling for the denial of
    incentive awards if they do not support it.
    Second, Settling Plaintiffs point out that the district
    court—not the settlement agreement—determines who
    receives incentive awards and in what amount and that
    Objecting Plaintiffs could have sought their own incentive
    awards from the district court. They therefore contend that
    the provision in the settlement agreement is irrelevant. But
    this argument misapprehends the nature of the adequacy
    inquiry. That Objecting Plaintiffs could have petitioned for
    incentive awards is irrelevant to the conflict created by the
    settlement agreement.        We are concerned about the
    destruction of the “shar[ed] . . . interests between the
    representatives and absentee[]” class members as a result of
    the conditional incentive awards. Rodriguez I, 
    563 F.3d at 960
     (quoting Molski, 
    318 F.3d at 955
    ). We examine the class
    representatives’ incentives based on both the settlement
    agreement and the final awards approved by the district court.
    Here, our analysis focuses on the agreement. There is a lack
    of congruent interests between Settling Plaintiffs and the
    class at large because the class representatives would be
    expected to support the settlement so that class counsel would
    request awards on their behalf. See 
    id.
     That the award
    ultimately must come from the district court is of no moment
    because the district court may want to rely on the judgment
    RADCLIFFE V . EXPERIAN INFO . SOLUTIONS            23
    of the class representatives supporting a settlement. See
    Staton, 
    327 F.3d at 977
    .
    Third, Settling Plaintiffs contend that even if the
    conditional incentive awards created a potential conflict of
    interest with the class, no actual conflict developed. To
    support this assertion, Settling Plaintiffs point to their own
    testimony that their decisions to support the settlement were
    not influenced by the prospect of incentive awards. Again,
    Settling Plaintiffs misapprehend our holding in Rodriguez I.
    Our inquiry in Rodriguez I was not whether there was an
    actual injury to the class in the form of a lower settlement
    amount because of the improper incentive-awards
    agreements. See Rodriguez I, 
    563 F.3d at 960
    ; see also
    Rodriguez II, 688 F.3d at 658. Rather, the adequacy of the
    Rodriguez plaintiffs’ representation was undermined by the
    presence of the agreements that created the conflict of
    interest. In fact, the settlement in Rodriguez I—$49
    million—was much larger than the amount that would
    maximize the incentive awards under the incentive-awards
    agreements—$10 million. See id. at 956–57. But that did not
    change the fact that the incentive agreements themselves
    created a conflict of interest by tying the incentive awards to
    the settlement amount. That the ultimate settlement amount
    was $49 million instead of $10 million did not eliminate the
    conflict of interest. The same is true here. The conditional-
    incentive-awards provision in the settlement agreement made
    the interests of the class representatives actually different
    than those of the rest of the class.
    In Rodriguez I, after holding that the retainer agreements
    created a conflict of interest, we “conclude[d] that the
    presence of conflicted representatives was harmless” because
    two other class representatives had retainer agreements that
    24        RADCLIFFE V . EXPERIAN INFO . SOLUTIONS
    did not contain the incentive-awards agreements that created
    the conflict. Rodriguez I, 
    563 F.3d at 961
    . Here, however,
    the conflict created by the conditional incentive awards in the
    settlement is not harmless.           It affected all class
    representatives who supported the settlement. We conclude
    that the settlement must be reversed because the interests of
    class representatives who would get incentive awards
    diverged from the interests of the absent class members. We
    reverse the district court’s approval of the monetary-relief
    settlement.4 Because we reverse the settlement, we also
    reverse the awards of attorneys’ fees and costs. See In re
    Bluetooth Headset Prods. Liab. Litig., 
    654 F.3d 935
    , 940 (9th
    Cir. 2011).
    C
    Having determined that Settling Plaintiffs did not
    adequately represent the class, we now turn to the question of
    whether the class representatives’ lack of adequacy—based
    on the conditional incentive awards—also made class counsel
    inadequate to represent the class. We hold that it did.
    Class counsel has a fiduciary duty to the class as a whole
    “and it includes reporting potential conflict issues” to the
    district court. Rodriguez I, 
    563 F.3d at 948
    ; see also 
    id. at 968
     (“The responsibility of class counsel to absent class
    members whose control over their attorneys is limited does
    4
    Because we reverse based on the conditional incentive awards, we
    express no opinion on the reasonableness and adequacy of the $45 million
    settlement presented.
    RADCLIFFE V . EXPERIAN INFO . SOLUTIONS             25
    not permit even the appearance of divided loyalties of
    counsel.” (quoting Kayes v. Pac. Lumber Co., 
    51 F.3d 1449
    ,
    1465 (9th Cir. 1995))). Under the district court’s local rules,
    California law governs whether an ethical violation has
    occurred. See C.D. Cal. R. 83–3.1.2; see also Rodriguez II,
    688 F.3d at 656. California Rule of Professional Conduct
    3–310(C) prohibits the representation of clients with actual or
    potential conflicts of interest absent an express waiver. See
    Rodriguez II, 688 F.3d at 656–57 (collecting California
    cases); see also Image Tech. Serv., Inc. v. Eastman Kodak
    Co., 
    136 F.3d 1354
    , 1358 (9th Cir. 1998) (noting that
    “[s]imultaneous representation of clients with conflicting
    interests (and without informed written consent) is an
    automatic ethics violation in California”); Flatt v. Superior
    Court, 
    885 P.2d 950
    , 955 (Cal. 1994).
    As soon as the conditional-incentive-awards provision
    divorced the interests of the class representatives from those
    of the absent class members, class counsel was
    simultaneously representing clients with conflicting interests.
    See Rodriguez I, 
    563 F.3d at 959
    ; Rodriguez II, 688 F.3d at
    656. Class counsel made no attempt to obtain a waiver for
    the conflict or to contain the conflict by alerting the district
    court. See Rodriguez I, 
    563 F.3d at 959
    . Instead, class
    counsel took the position that a conflict did not even exist.
    Moreover, the conditional-incentive-awards provision
    affected all settling class counsel. Cf. Rodriguez I, 
    563 F.3d at 961
    . Class counsel thus was not adequate and could not
    settle the case on behalf of the absent class members.
    Conflicted representation provides an independent ground for
    reversing the settlement. Cf. 
    id.
     (citing Fed. R. Civ. P.
    23(a)(4), (g)(4)). Because we reverse the settlement, we must
    also reverse the awards of attorneys’ fees and costs. See In re
    Bluetooth, 
    654 F.3d at 940
    . Additionally, we reverse the
    26         RADCLIFFE V . EXPERIAN INFO . SOLUTIONS
    awards because the district court abused its discretion by not
    considering “whether class counsel has properly discharged
    its duty of loyalty to absent class members” in its award of
    attorneys’ fees and costs.5 Cf. Rodriguez II, 688 F.3d at 655.
    But this case is different than Rodriguez I and Rodriguez
    II because the conditional incentive awards at issue here did
    not create a conflict “from day one.” Rodriguez I, 
    563 F.3d at 959
    . Rather, the conflict developed late in the course of
    representation. On remand, the district court should
    determine when the conflict arose and if the conflict
    continues under any future settlement agreement. Should the
    district court approve such an agreement, it may then exercise
    its discretion in deciding whether, and to what extent, class
    counsel are entitled to fees under the common-fund doctrine.6
    See Rodriguez II, 688 F.3d at 657; Rodriguez I, 
    563 F.3d at
    967–68.
    IV
    In sum, we hold that the district court abused its
    discretion in approving this settlement where the class
    representatives and class counsel did not adequately represent
    5
    To be clear, we reverse both awards of attorneys’ fees and both awards
    of costs.
    6
    Because we reverse the settlement and the awards of fees and costs
    based on the conditional incentive awards, we do not reach the issue of
    whether the subset of class counsel who brought the Acosta and Pike suits,
    which were consolidated with this case, faced an independent conflict of
    interest because of the fee-sharing agreement they executed with the rest
    of class counsel. The district court should revisit that issue in light of our
    holding.
    RADCLIFFE V . EXPERIAN INFO . SOLUTIONS                        27
    the interests of the class. We must be vigilant in guarding
    against conflicts of interest in class-action settlements
    because of the “unique due process concerns for absent class
    members” who are bound by the court’s judgments. In re
    Bluetooth, 
    654 F.3d at 946
     (quoting Hanlon, 
    150 F.3d at 1026
    ). And where, as here, the “settlement agreement is
    negotiated prior to formal class certification . . . , there is an
    even greater potential for a breach of fiduciary duty owed the
    class.” 
    Id.
     “Accordingly, such agreements must withstand an
    even higher level of scrutiny for evidence of collusion or
    other conflicts of interest than is ordinarily required under
    Rule 23(e) before securing the court’s approval as fair.” 
    Id.
    We hold that the settlement at issue here cannot withstand
    this scrutiny, and it was therefore an abuse of discretion for
    the district court to approve the settlement.7 Although this
    case does not go back to square one, the settlement cannot be
    approved. The case is remanded for further proceedings
    consistent with this opinion.
    REVERSED AND REMANDED.
    7
    Because we reverse the settlement and the award of attorneys’ fees and
    costs on account of the conditional incentive awards, we do not reach the
    other arguments raised in this appeal. In particular, we decline to review
    Attorney-Appellant Charles Juntikka’s challenge to the district court’s
    order restricting his ability to contact his former clients. The issue is moot
    because we reverse the order approving the settlement that Juntikka
    opposes and the issue may not arise again on remand. If it does, the
    district court should address whether any new restrictions on speech
    comply with Gulf Oil Co. v. Bernard, 
    452 U.S. 89
     (1981), and Domingo
    v. New England Fish Co., 
    727 F.2d 1429
    , 1439–42, modified, 
    742 F.2d 520
     (9th Cir. 1984).
    28          RADCLIFFE V . EXPERIAN INFO . SOLUTIONS
    HADDON, District Judge, concurring:
    I join in the decision to reverse approval of the settlement
    for the reasons clearly stated in Judge Gould’s well-written
    opinion. However, class counsels’ actions in orchestrating
    and advocating the disparate incentive award scenario
    without any concern for, or even recognition of, the obvious
    conflicts presented underscore, in my opinion, that class
    counsel were singularly committed to doing whatever was
    expedient to hold together an offer of settlement that might
    yield, as it did, an allowance of over $16 million in lawyers’
    fees.1
    Such adherence to self-interest, coupled with the obvious
    fundamental disregard of responsibilities to all class
    members—members who had little or no real voice or
    influence in the process—should not find favor or be
    rewarded at any level. Although within the discretion of the
    district court in the first instance, I conclude that class
    counsel should be disqualified from participation in any fee
    award ultimately approved by the district court upon
    resolution of the case on the merits.
    1
    The total fees approved were $16,747,147.68.