Info-Hold, Inc. v. Muzak LLC , 783 F.3d 1365 ( 2015 )


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  •   United States Court of Appeals
    for the Federal Circuit
    ______________________
    INFO-HOLD, INC.,
    Plaintiff-Appellant
    v.
    MUZAK LLC,
    Defendant-Appellee
    ______________________
    2014-1167
    ______________________
    Appeal from the United States District Court for the
    Southern District of Ohio in No. 1:11-cv-00283, Judge
    Timothy S. Black.
    ______________________
    Decided: April 24, 2015
    ______________________
    DANIEL JOSEPH WOOD, Info-Hold, Inc., Cincinnati,
    OH, JAMES L. KWAK, Standley Law Group LLP, Dublin,
    OH, argued for plaintiff-appellant.
    BARRY EASTBURN BRETSCHNEIDER, Baker & Hostetler
    LLP, Washington, DC, argued for defendant-appellee.
    Also represented by MICHAEL EDWARD ANDERSON,
    BRIDGET SPRINGER MERRITT; JOHN FRANK MURPHY, Phila-
    delphia, PA; KEVIN W. KIRSCH, Cincinnati, OH.
    ______________________
    Before REYNA, WALLACH, and TARANTO, Circuit Judges.
    2                              INFO-HOLD, INC.   v. MUZAK LLC
    REYNA, Circuit Judge.
    This case comes before us on appeal of numerous rul-
    ings unfavorable to Info-Hold, Inc. (“Info-Hold”), owner of
    
    U.S. Patent No. 5,991,374
     (the “’374 patent”), the sole
    patent in the dispute. Info-Hold asserted the ’374 patent
    against Muzak LLC (“Muzak”) and Applied Media Tech-
    nologies Corporation (“AMTC”) in separate lawsuits
    before the same judge in the United States District Court
    for the Southern District of Ohio. Those suits led to
    separate appeals, which were argued on the same day
    before the same panel. We address the issues raised in
    Info-Hold’s appeal in the AMTC suit in a separate opin-
    ion.
    Following claim construction, the district court grant-
    ed summary judgment to Muzak that, notwithstanding
    infringement, Info-Hold was not entitled to reasonable
    royalty damages, and that Muzak did not induce in-
    fringement of the ’374 patent. For the reasons set forth
    below, we reverse the grant of summary judgment of no
    damages for infringement, we vacate the summary judg-
    ment of no induced infringement, and we affirm the
    district court’s construction of the sole claim term in
    dispute.
    BACKGROUND
    The ’374 patent is directed to systems, apparatuses,
    and methods for playing music and messages (e.g., adver-
    tisements) through telephones and public speaker sys-
    tems. Playback order of the music and message tracks is
    set on a remote server. The remote server generates and
    sends control signals to message playback devices, telling
    them to access and play back tracks in a specified order.
    One use of the disclosed technology involves directing the
    output of the message playback devices to a public ad-
    dress system at retail stores, so customers can hear the
    music and advertisements while shopping. The output of
    the message playback device can also be directed to a
    INFO-HOLD, INC.   v. MUZAK LLC                            3
    music-on-hold (“MOH”) system, which plays the tracks
    over the telephone to callers who are on hold. The inven-
    tor of the patent, Joey C. Hazenfield, assigned the patent
    to Info-Hold in exchange for a 5 percent royalty on sales of
    products embodying the patent’s technology. (“Hazenfield
    Assignment”).
    Prior to the filing of the suit against Muzak, a third-
    party requester initiated an ex parte reexamination of the
    ’374 patent. To overcome prior art during reexamination,
    Info-Hold amended several independent claims by adding
    the limitation “when a caller is placed on hold” to specify
    the timing of track playback. Info-Hold argued to the
    examiner that, after the addition of the limitation “when
    a caller is placed on hold,” the claims were patentable
    because the prior art “fails to teach, or even suggest, a
    music-on-hold-compatible telephone system or playing
    messages or generating signals when callers are placed on
    hold . . . .” J.A. 473. The examiner allowed the claims on
    the basis of Info-Hold’s argument. J.A. 361. Independent
    claim 7 is representative of the technology claimed in the
    ’374 patent and recites:
    7. A programmable message delivery system for
    playing messages on message playback devic-
    es at one or more remote sites comprising:
    a communication link;
    a plurality of message playback devic-
    es, each of said message playback de-
    vices communicating with a respective
    telephone system and comprising a
    storage device for storing messages
    and for playing selected ones of said
    messages through an output of said
    message playback device when a caller
    is placed on hold; and
    4                              INFO-HOLD, INC.   v. MUZAK LLC
    a computer remotely located from said
    plurality of message playback devices
    and operable to generate and transmit
    control signals via said communication
    link for controlling at least one of said
    plurality of message playback devices;
    each of said plurality of message playback devices
    being adapted to receive said control signals
    via said communication link and being pro-
    grammable to access at least one of said mes-
    sages from said storage device and to provide
    said accessed message to said output in ac-
    cordance with said control signals when a
    caller is placed on hold;
    wherein said computer comprises a display device
    and is programmable to generate screens on
    said display device that include user se-
    lectable menu items for selection by an opera-
    tor to define relationships between said
    plurality of message playback devices and
    said messages, the screens guiding an opera-
    tor to make choices selected from the group
    consisting of which of said messages are to be
    played, which of said plurality of message
    playback devices are to play said selected
    messages, a time of day when said control
    signals are to be transmitted to said message
    playback devices, a date on which said control
    signals are to be transmitted to said message
    playback devices, a sequence in which said se-
    lected messages are to be played, and how
    many times to repeat at least one of said se-
    lected messages in said sequence, and to gen-
    erate said control signals to implement said
    choices via said message playback devices.
    INFO-HOLD, INC.   v. MUZAK LLC                           5
    ’374 patent reexamination certificate, col. 1 ll. 28-67
    (emphasis added).
    The parties in this case make and sell MOH systems.
    Info-Hold sells a product called “Info-Link” that purport-
    edly embodies the features of the ’374 patent, including
    remote programming capabilities and the ability to select
    messages for playback at particular locations. Muzak
    makes and sells two music and messaging delivery devic-
    es, the Encompass LE 2 and the Encompass MV, which
    Info-Hold alleges infringe the ’374 patent.
    LITIGATION HISTORY
    In 2006, Info-Hold contacted Muzak on at least two
    occasions regarding the possibility that Muzak’s products
    infringe the ’374 patent. On February 21, 2006, Info-
    Hold’s in-house counsel, Daniel Wood, sent a letter to
    Muzak’s General Counsel, Michael Zendan, drawing
    attention to the ’374 patent and asking whether any of
    Muzak’s products might practice the patented technology.
    Mr. Wood specifically requested to be informed of the
    results of any “detailed analysis of the ’374 patent” al-
    ready conducted by Muzak. Mr. Wood also requested that
    Muzak conduct such an analysis. J.A. 2890. Muzak did
    not respond to Info-Hold’s letter.
    Mr. Wood called Mr. Zendan in June 2006. In that
    conversation, Mr. Wood explained the technology alleged
    to be covered by the ’374 patent. Mr. Wood inquired
    whether Muzak’s products included the ability to control
    music and/or message playback at one or more other
    locations from a single, remotely located computer. See,
    e.g., J.A. 2815, 6:17-21; 2816, 13:14-22. During the course
    of the conversation, Mr. Zendan expressed surprise upon
    learning that the ’374 patent covered the playback of
    music as opposed to only messages. Mr. Zendan stated,
    “We’re talking about the music, how they control their
    music. . . . Well . . . yeah, we have a system where there
    probably is some control of the music.” J.A. 2817, 14:1-7.
    6                               INFO-HOLD, INC.   v. MUZAK LLC
    In light of this fact, Mr. Zendan told Mr. Wood that he
    would take another look at the ’374 patent in relationship
    to Muzak’s products. 
    Id. at 14:17-22
    . Mr. Zendan asked
    whether Info-Hold wanted Muzak to “look at our technol-
    ogy from the standpoint of . . . music that you would hear
    in a store . . .” 
    Id. at 15:22-16:5
    . Mr. Wood replied, “Yes.”
    
    Id. at 16:6
    .
    Info-Hold filed suit in May 2011, alleging that Muzak
    infringed the ’374 patent through the manufacture and
    sale of Muzak’s Encompass LE 2 and Encompass MV
    products. Info-Hold also alleged that Muzak induced and
    contributed to the infringement of the ’374 patent. Muzak
    answered, seeking a declaratory judgment that the ’374
    patent was invalid and that it did not indirectly infringe
    the patent.
    During the Markman phase of the litigation, the par-
    ties requested construction of several terms, including the
    term “when a caller is placed on hold.” The parties’
    dispute focused on whether “when” meant at the moment
    the caller was placed on hold (Muzak’s position) or during
    the period the caller was on hold (Info-Hold’s position).
    The district court construed this term to mean “at the
    moment a caller is placed on hold.” Based on the district
    court’s construction, the parties stipulated to non-
    infringement of the asserted independent claims of the
    ’374 patent containing the phrase “when a caller is placed
    on hold,” and all claims depending from those independ-
    ent claims.
    On the issue of damages, the parties disagreed about
    the royalty to which Info-Hold would be entitled if in-
    fringement were found. Info-Hold attempted to base its
    damages case on the report and testimony of its expert,
    Robert White, who performed tax and audit work for Info-
    Hold for fifteen years prior to the suit. Mr. White em-
    ployed the entire market value rule, though his report
    was silent on whether the patented features drove de-
    INFO-HOLD, INC.   v. MUZAK LLC                               7
    mand for the accused products. As part of the reasonable
    royalty analysis, Mr. White considered a license of the
    ’374 patent to Trusonic, Inc. (“Trusonic License”), entered
    into as part of a litigation settlement, and the Hazenfield
    Assignment. Mr. White’s royalty calculation relied on the
    25-percent rule of thumb. Muzak introduced the report of
    its expert, David Paris. Mr. Paris considered the Trusonic
    License, the Hazenfield Assignment, a settlement agree-
    ment between Muzak and a third party for use of patents
    comparable to the ’374 patent, the license of several Info-
    Hold patents to a third party related to MOH systems,
    and the financial data of Info-Hold and Muzak during the
    relevant period. Based on these sources of information,
    Mr. Paris determined that a royalty between 1 and 2
    percent was reasonable, if infringement were established.
    The parties filed numerous summary judgment mo-
    tions. Those that are relevant to this appeal are Muzak’s
    motions for summary judgment that (1) Muzak did not
    induce infringement of the ’374 patent; (2) Info-Hold is
    not entitled to lost profits; and (3) Info-Hold is not entitled
    to reasonable royalty damages. The district court granted
    each of these motions. The district court granted Muzak’s
    motion that it did not induce infringement on the basis
    that Muzak did not possess actual knowledge that the
    acts it allegedly induced constituted infringement of the
    ’374 patent. Further, no pre-suit communication between
    Mr. Wood and Mr. Zendan identified which claims were
    allegedly infringed or which products were allegedly
    infringing. J.A. 59-60. The court granted Muzak’s motion
    that Info-Hold was not entitled to lost profits because
    Info-Hold never introduced evidence of the profits it
    earned from solely the patented technology. J.A. 65-67.
    Muzak’s summary judgment motion related to rea-
    sonable royalty damages was combined with a motion to
    strike the expert report of Mr. White, Info-Hold’s damages
    witness, and to preclude his testimony. Because Mr.
    White was not qualified to aid the understanding of the
    8                              INFO-HOLD, INC.   v. MUZAK LLC
    trier of fact on the issue of damages, and because he based
    the royalty rate in his report upon the 25-percent rule of
    thumb, which this court discredited in Uniloc USA, Inc. v.
    Microsoft Corp., 
    632 F.3d 1292
     (Fed. Cir. 2011), the
    district court struck the report and precluded his testimo-
    ny. J.A. 81-87. Turning to Muzak’s motion on reasonable
    royalties, the district court explained that Info-Hold did
    not disclose any other expert witness, and Info-Hold’s lay
    witnesses were not qualified to testify on the issue of
    damages. According to the district court, this left Info-
    Hold without any evidence to make a prima facie case
    regarding reasonable royalty damages. J.A. 88-89. Thus,
    the court granted summary judgment to Muzak on the
    issue of reasonable royalty damages. J.A. 89.
    Muzak also filed a motion for summary judgment of
    non-infringement on all asserted claims and that all
    asserted claims are invalid for lacking enablement. Info-
    Hold filed a motion for summary judgment on the issue of
    infringement. Before ruling on these motions, the district
    court ordered Info-Hold to show cause why final judgment
    should not be entered against Info-Hold in light of its
    inability to prove lost profits or reasonable royalty dam-
    ages. In its order ruling on Info-Hold’s show cause memo-
    randum, the court reasoned that after the exclusion of the
    evidence from Mr. White, Info-Hold had “not demonstrat-
    ed that it [wa]s entitled to any measurable remedy,”
    including a reasonable royalty. J.A. 98-99. Thus, the
    court entered final judgment against Info-Hold and dis-
    missed the case.
    Info-Hold appeals (1) the propriety of the district
    court’s entry of summary judgment against it, and subse-
    quent dismissal, based on a purported inability to prove
    any reasonable royalty damages; (2) the construction of
    the term “when a caller is placed on hold”; and (3) the
    grant of summary judgment of no induced infringement
    based on supposed lack of evidence of knowledge or willful
    INFO-HOLD, INC.   v. MUZAK LLC                             9
    blindness.    We have jurisdiction under 
    28 U.S.C. § 1295
    (a)(1).
    DISCUSSION
    I.   DAMAGES
    Info-Hold argues that the district court is required to
    award some amount of damages when infringement is
    proven. An award is necessary, it argues, even when
    there is little or no satisfactory evidence as to the amount
    of the reasonable royalty, because the court must still
    employ the Georgia-Pacific factors, sua sponte, to deter-
    mine the royalty rate. Info-Hold contends that the dis-
    trict court’s dismissal on summary judgment for alleged
    lack of evidence of a reasonable royalty is erroneous
    because the court failed to invoke a Georgia-Pacific analy-
    sis.
    According to Info-Hold, there were numerous pieces of
    evidence properly admitted to the record from which the
    district court could determine a reasonable royalty. Info-
    Hold points to evidence it cited to the district court in its
    opposition to Muzak’s motion for summary judgment that
    Info-Hold was not entitled to a reasonable royalty, includ-
    ing the Hazenfield Assignment, the Trusonic License, and
    documents relied upon by both experts in forming their
    opinions. Info-Hold also points to evidence of record that
    was not cited in its opposition, including a declaration by
    Mr. Hazenfield and the deposition transcripts of Mr.
    Hazenfield and Mr. Paris. Thus, even without Info-Hold’s
    expert’s report, Info-Hold contends that there were nu-
    merous pieces of record evidence from which a reasonable
    royalty could be determined.
    Muzak responds that the district court correctly
    struck Mr. White’s expert report, leaving Info-Hold with
    no evidence upon which a reasonable royalty determina-
    tion could be made. Addressing the evidence Info-Hold
    alleges was of record, Muzak points out that Mr. White
    10                              INFO-HOLD, INC.   v. MUZAK LLC
    testified that the Hazenfield Assignment and Trusonic
    License were not overly relevant to a reasonable royalty
    determination. Muzak argues that the documents relied
    upon by Mr. Paris in his expert report are not admissible
    because they cannot be authenticated. According to
    Muzak, the Sixth Circuit prevents one party from calling
    another party’s expert, even if the latter party does not
    intend to use the expert. Without the ability to call Mr.
    Paris as a witness, Muzak argues that Info-Hold would
    have no one to authenticate the documents on which he
    relied.
    A. The District Court’s Decision To Strike Mr. White’s
    Report And Preclude His Testimony
    For issues not unique to patent law, we apply the law
    of the regional circuit. Allergan, Inc. v. Athena Cosmetics,
    Inc., 
    738 F.3d 1350
    , 1354 (Fed. Cir. 2013). The Sixth
    Circuit reviews a district court’s evidentiary rulings,
    including the grant of a motion to strike and the decision
    to exclude expert testimony, for an abuse of discretion.
    Andler v. Clear Channel Broadcasting, Inc., 
    670 F.3d 717
    ,
    722 (6th Cir. 2012); Seay v. Tenn. Valley Authority, 
    339 F.3d 454
    , 480 (6th Cir. 2003). “A district court abuses its
    discretion if it bases its ruling on an erroneous view of the
    law or a clearly erroneous assessment of the evidence.”
    Newell Rubbermaid, Inc. v. Raymond Corp., 
    676 F.3d 521
    ,
    527 (6th Cir. 2012) (internal quotation marks and citation
    omitted).
    The district court did not abuse its discretion in strik-
    ing Mr. White’s expert report. The district court stated
    that Info-Hold’s reliance on the entire market value rule,
    without presenting evidence that the patented features
    drove customer demand, was “improper” and itself suffi-
    cient to strike Mr. White’s evidence. J.A. 92; cf. J.A. 85.
    Info-Hold has not appealed this basis for striking the
    report. Mr. White’s damages analysis was also deficient
    because he relied on the 25-percent rule, which this court
    INFO-HOLD, INC.   v. MUZAK LLC                           11
    discredited as “fundamentally flawed” in Uniloc. 
    632 F.3d at 1315
     (deeming evidence relying on the 25-percent rule
    as inadmissible for failing to tie the royalty base to evi-
    dence in the case). We therefore affirm the striking of Mr.
    White’s evidence.
    B. The District Court’s Grant Of Summary Judgment
    For A Purported Lack Of Damages Evidence
    The Sixth Circuit reviews a grant of summary judg-
    ment de novo. Loyd v. St. Joseph Mercy Oakland, 
    766 F.3d 580
    , 588 (6th Cir. 2014). Summary judgment is
    appropriate when there is no genuine issue of material
    fact for trial and the moving party is entitled to judgment
    as a matter of law. Fed. R. Civ. P. 56(a); Kalich v. AT&T
    Mobility, LLC, 
    679 F.3d 464
    , 469 (6th Cir. 2012). A
    genuine issue of material fact exists when there is evi-
    dence sufficient to allow a jury to return a verdict for the
    nonmoving party. Loyd, 766 F.3d at 588 (quoting Ander-
    son v. Liberty Lobby, Inc., 
    477 U.S. 242
    , 249 (1986)). In
    reviewing a grant of summary judgment, the Sixth Circuit
    accepts all of the nonmovant’s evidence as true and draws
    all reasonable inferences in the nonmovant’s favor. 
    Id.
    (citing Liberty Lobby, 
    477 U.S. at 255
    ).
    In Apple Inc. v. Motorola, Inc., 
    757 F.3d 1286
    , 1328
    (Fed. Cir. 2014), we explained that at “summary judg-
    ment . . . a judge may only award a zero royalty . . . if
    there is no genuine issue of material fact that zero is the
    only reasonable royalty.” Therefore, if there exists a
    factual issue regarding whether the patentee is due any
    non-zero royalty, the district court must deny summary
    judgment. 
    Id.
     Where the patentee’s proof is weak, the
    court may award nominal damages. 
    Id.
     Moreover, we
    explained that a patentee’s failure to show that its royalty
    estimate is correct is insufficient grounds for awarding a
    royalty of zero. 
    Id.
     By extension, the exclusion of the
    patentee’s damages evidence is not sufficient to justify
    granting summary judgment. As we made clear in Dow
    12                             INFO-HOLD, INC.   v. MUZAK LLC
    Chemical Co. v. Mee Indus., Inc., 
    341 F.3d 1370
    , 1381
    (Fed. Cir. 2003), 
    35 U.S.C. § 284
     requires the district
    court to award damages “in an amount no less than a
    reasonable royalty” even if the plaintiff’s has no evidence
    to proffer. We explained that, in such a case, the district
    court should consider the Georgia-Pacific factors “in
    detail, and award such reasonable royalties as the record
    evidence will support.” 
    Id. at 1382
     (footnote omitted).
    Here, as in Apple, the issue of infringement has not
    been decided. The district court granted summary judg-
    ment to Muzak on the issue of reasonable royalty damag-
    es because, after striking its expert’s report and
    precluding him from testifying, Info-Hold was unable to
    make a prima facie case as to any reasonable royalty rate.
    There was other record evidence which the district court
    could use as a basis for determining a reasonable royalty,
    even after the exclusion of Mr. White’s report and testi-
    mony. In his deposition, Mr. Paris affirmed that reasona-
    ble royalty rates for Muzak’s Encompass LE 2 and
    Encompass MV systems would be 1 and 2 percent, respec-
    tively. He also discussed the Trusonic License, the royal-
    ty paid to Mr. Hazenfield under his assignment of the
    patent to Info-Hold, the profitability of the accused sys-
    tems, and more.
    The Federal Rules of Civil Procedure allow the use of
    deposition testimony for any purpose allowed by the
    Federal Rules of Evidence. Fed. R. Civ. P. 32(a)(2). An
    Advisory Committee Note to Rule 32(a) explains that the
    rule was updated to make “clear that the rules of evidence
    are to be applied to the depositions offered at trial as
    though the deponent were then present and testifying at
    trial” so as to eliminate “certain technical hearsay objec-
    tions” based on the deponent’s “absence from court.”
    Here, Muzak has not specifically objected to the admissi-
    bility of Mr. Paris’ deposition testimony. We leave to the
    district court to decide whether the deposition may be
    considered in determining the reasonable royalty rate. In
    INFO-HOLD, INC.   v. MUZAK LLC                             13
    any case, there is other record evidence to demonstrate
    the existence of a genuine issue of material fact as to
    whether zero is a reasonable royalty rate.
    In light of the foregoing, we reverse the district court’s
    grant of summary judgment because there was no evi-
    dence of record supporting a zero royalty and the evidence
    of record which could be used to determine a non-zero
    royalty was ignored. We further remand the case to the
    district court for further proceedings consistent with this
    opinion.
    II. INDUCED INFRINGEMENT
    To prove inducement of infringement, the patentee
    must “show that the accused inducer took an affirmative
    act to encourage infringement with the knowledge that
    the induced acts constitute patent infringement.” Mi-
    crosoft Corp. v. DataTern, Inc., 
    755 F.3d 899
    , 904 (Fed.
    Cir. 2014) (citing Global-Tech Appliances, Inc. v. SEB
    S.A., 
    131 S. Ct. 2060
    , 2068 (2011)). The inducement
    knowledge requirement may be satisfied by a showing of
    actual knowledge or willful blindness. Commil USA, LLC
    v. Cisco Sys., Inc., 
    720 F.3d 1361
    , 1366 (Fed. Cir. 2013),
    cert. granted on other grounds, 
    135 S. Ct. 752
     (2014).
    Willful blindness is a high standard, requiring that the
    alleged inducer (1) subjectively believe that there is a
    high probability that a fact exists and (2) take deliberate
    actions to avoid learning of that fact. Global-Tech, 
    131 S. Ct. at 2070
    .
    Issues of material fact remain as to whether Muzak
    acted with knowledge that its actions constituted in-
    fringement of the ’374 patent. The record shows that
    Info-Hold repeatedly contacted Muzak in an effort to put
    Muzak on notice of the ’374 patent and Muzak’s patent
    infringement. During the conversation between Mr. Wood
    and Mr. Zendan, Mr. Zendan raised questions about the
    specific functionality alleged to be covered by the ’374
    patent. See J.A. 2817, 14:1-3. Mr. Zendan admitted that
    14                             INFO-HOLD, INC.   v. MUZAK LLC
    Muzak had a system where there was probably some
    control of the music. Id. at 14:5-7. Mr. Zendan told Mr.
    Wood he would “look again at [Info-Hold’s] patent.” Id. at
    14:19-20. Despite Mr. Wood’s letter requesting that Mr.
    Zendan honor his statement to look into whether Muzak’s
    systems infringed the ’374 patent, there is no evidence
    that Muzak did so.
    This record raises issues of material fact as to wheth-
    er Muzak may have subjectively believed there was a high
    probability it infringed the ’374 patent and took deliberate
    actions to avoid learning whether it actually did. In other
    words, the record raises the issue of whether Muzak
    willfully blinded itself to whether it acted to induce in-
    fringement after becoming aware of the existence and
    alleged functionality of the ’374 patent. See Global-Tech,
    
    131 S. Ct. at 2070
    .
    Therefore, we vacate the district court’s grant of
    summary judgment of no induced infringement and
    remand for further consideration on the issue of Muzak’s
    willful blindness.
    III. CONSTRUCTION OF “WHEN A CALLER
    IS PLACED ON HOLD”
    During claim construction, the parties sought compet-
    ing constructions of the term “when a caller is placed on
    hold,” as that term influenced whether music or message
    playback had to begin at the time the caller was placed on
    hold, or could begin at some time prior to, and independ-
    ent of, when a caller was placed on hold. As used in this
    term, the word “when” could either mean during a period
    of time (e.g., she played sports when she was in high
    school) or at one moment of time (e.g., the lights go on
    when you flip the switch). The district court construed
    the term to mean “at the moment a caller is placed on
    hold.”
    INFO-HOLD, INC.   v. MUZAK LLC                             15
    Our review of a district court’s claim construction
    based solely on the patent’s intrinsic record is de novo.
    Teva Pharm. USA, Inc. v. Sandoz, Inc., 
    135 S. Ct. 831
    ,
    841 (2015). The words of a claim are generally given their
    ordinary and customary meaning, as understood by one of
    ordinary skill in the art reading the claims in the context
    of the specification and prosecution history. Thorner v.
    Sony Computer Entm’t Am. LLC, 
    669 F.3d 1362
    , 1365
    (Fed. Cir. 2012). “Claims must be interpreted with an eye
    toward giving effect to all terms in the claim.” Becton,
    Dickinson & Co. v. Tyco Healthcare Grp., LP, 
    616 F.3d 1249
    , 1257 (Fed. Cir. 2010) (citation and internal quota-
    tion marks omitted).
    We hold that the district court’s construction remains
    faithful to our principles of construction and is supported
    by the intrinsic evidence. Claims of the ’374 patent cover
    actions such as accessing messages from a storage device,
    providing the accessed messages to the playback device,
    and playing the messages on the playback device, each
    occurring “when” the caller is “placed on hold.” See, e.g.,
    ’374 patent, claims 7, 17 (’374 patent reexamination
    certificate, col. 1 ll. 37 & 48-49; col. 2 l. 61). There is no
    disclosure that any of these actions, or any other action,
    occurs before or while the caller is on hold. Every in-
    stance of the words “on hold” in the ’374 patent is preced-
    ed by the word “placed.” Thus, to construe this term to
    not require that playback starts at the time the caller is
    placed on hold, as Info-Hold asks us to do, would be to
    read the word “placed” out of the claims of the patent.
    Our precedent prohibits us from adopting such a con-
    struction. See Becton, Dickinson, 
    616 F.3d at 1257
    .
    Here, the intrinsic evidence supports the district
    court’s construction determinations. During reexamina-
    tion of the ’374 patent, Info-Hold amended the claims by
    adding the limitation “when a caller is placed on hold” to
    avoid anticipation by the prior art. Info-Hold argued that
    the addition of this limitation overcame the prior art
    16                              INFO-HOLD, INC.   v. MUZAK LLC
    because the prior art did “not teach, or even suggest . . .
    playing messages or generating signals when callers are
    placed on hold.” J.A. 473. As claim 7 shows, the generat-
    ed signals “control” the message playback devices by
    directing them to access messages and play them back
    through the output. If the signals themselves are gener-
    ated “when callers are placed on hold,” as Info-Hold
    argued during reexamination, then the playback resulting
    from the control signal must also occur at that time, not
    before the caller is placed on hold. Thus, both the prose-
    cution history and the claim language support a construc-
    tion of the term “when a caller is placed on hold” to mean
    “at the moment the caller is placed on hold.”
    For these reasons, we affirm the district court’s con-
    struction of the term “when a caller is placed on hold.”
    CONCLUSION
    Because record evidence exists upon which the district
    court can base a reasonable royalty analysis, we reverse
    the grant of summary judgment that Info-Hold cannot
    prove damages. We vacate the grant of summary judg-
    ment that Muzak did not induce infringement on the
    basis that there is a genuine issue of material fact as to
    Muzak’s subjective belief regarding its infringement of the
    ’374 patent. Finally, because the district court’s construc-
    tion of the term “when a caller is placed on hold” gives
    meaning to all claim terms and is supported by the intrin-
    sic record, we affirm the district court’s construction. We
    remand the case for further proceedings consistent with
    this opinion.
    AFFIRMED-IN-PART, REVERSED-IN-PART,
    VACATED-IN-PART AND REMANDED
    COSTS
    Each party shall bear its own costs.