Malone v. Superior Court , 226 Cal. App. 4th 1551 ( 2014 )

Filed 6/17/14
CERTIFIED FOR PUBLICATION
IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA
SECOND APPELLATE DISTRICT
DIVISION THREE
KEEYA MALONE, B253891
Plaintiff and Petitioner, (Los Angeles County
Super. Ct. No. BC502002)
v.
SUPERIOR COURT OF THE
STATE OF CALIFORNIA, COUNTY OF
LOS ANGELES,
Respondent;
CALIFORNIA BANK & TRUST,
Defendant and Real Party in
Interest.
ORIGINAL PROCEEDINGS in mandate. William F. Highberger, Judge.
Petition denied.
R. Rex Parris Law Firm, R. Rex Parris, Alexander R. Wheeler, Kitty Szeto and
John M. Bickford; Lawyers for Justice and Edwin Aiwazian for Plaintiff and Petitioner.
No appearance for Respondent.
Reed Smith, Thomas E. Hill and Mara Matheke for Defendant and Real Party in
Interest.
_______________________________________
Plaintiff and petitioner Keeya Malone brought the instant wage and hour action
against her former employer, defendant and real party in interest California Bank &
Trust (CB&T).1 CB&T moved to compel arbitration, pursuant to a clause in its
employee handbook. Malone opposed the petition arguing, inter alia, that the
arbitration agreement was unconscionable. CB&T responded that the arbitration
agreement contained a so-called “delegation clause,” providing that issues relating to
the enforceability of the arbitration agreement were themselves delegated to the
arbitrator for resolution. The dispute in this case then turned to the issue of whether the
delegation clause itself was unconscionable. Malone relied exclusively on three cases
which held such clauses to be unenforceable: Murphy v. Check ‘N Go of California,
Inc. (2007) 156 Cal.App.4th 138 (Murphy); Bruni v. Didion (2008) 160 Cal.App.4th
1272 (Bruni); and Ontiveros v. DHL Express (USA), Inc. (2008) 164 Cal.App.4th 494(Ontiveros).
The trial court, however, concluded that Murphy, Bruni, and Ontiveros were no
longer good law after the United States Supreme Court’s subsequent resolution of
AT&T Mobility LLC v. Concepcion (2011) ___ U.S. ___ [131 S.Ct. 1740] (Concepcion),
which had overruled a line of California authority considered impermissibly hostile to
arbitration. The trial court therefore held the delegation clause enforceable, and granted
1
CB&T takes the position that it was not actually Malone’s employer, and that she
was instead employed by Zions Management Services Company, a wholly owned
subsidiary of a parent corporation which also owned CB&T. The precise identity of
Malone’s employer is not at issue in this writ proceeding.
2
the petition to compel arbitration – leaving it to the arbitrator to resolve Malone’s claim
that the arbitration agreement (as a whole) was unconscionable.
Malone filed a petition for writ of mandate and we issued an order to show cause,
in order to address the issue of the continuing viability of Murphy, Bruni, and
Ontiveros. We conclude that a portion of the rationale underlying these cases is no
longer viable, and that what remains of the cases is an insufficient basis on which to
establish unconscionability of the delegation clause in the instant matter. We therefore
deny Malone’s petition.
FACTUAL AND PROCEDURAL BACKGROUND
Malone’s employment with defendant, as a “wires specialist,” began in
July 2007. A 2007 employee handbook, which Malone allegedly accepted, contains an
arbitration clause. It provides for mandatory binding arbitration of “[a]ny legal
controversy or claim arising out of” Malone’s employment. Only five types of claims
are excepted: (1) claims for workers’ compensation benefits; (2) claims for
unemployment insurance payments; (3) claims by employees who have executed
a separate agreement subjecting their claims to arbitration by the National Association
of Securities Dealers; (4) claims against an employee that require CB&T to file
a criminal reference form after which the government can prosecute the employee; and
(5) claims that have previously been resolved by the parties, as evidenced by the parties
executing and acting upon a separation agreement and/or release.2
2
We note, in passing, that CB&T suggested that Malone intentionally named
CB&T as a defendant, rather than her employer, Zions Management Services Company,
3
The arbitration agreement specifically stated that it was made pursuant to, and
was governed by, the Federal Arbitration Act (FAA). Further, the arbitration agreement
included a delegation clause, providing: “The arbitrator has exclusive authority to
resolve any dispute relating to the interpretation, applicability, or enforceability of this
binding arbitration agreement.”3
Malone’s employment with CB&T terminated in November 2010. On March 1,
2013, she brought the instant wage and hour action against CB&T, alleging ten causes
of action for violation of the Labor Code and unfair business practices. Malone sought
to pursue a class action on behalf of similarly situated employees who worked for
CB&T at any time during the four years preceding the filing of her complaint.
CB&T moved to compel arbitration, relying on the arbitration agreement in its
employee handbook. As that agreement provided that there would be no class
arbitration, CB&T moved to compel Malone to arbitrate her claims alone, in an
individual arbitration proceeding.
because she had entered into a severance agreement and full release of all claims with
the latter entity when her employment terminated. The parties made no argument,
however, that such a release would have any effect on the arbitrability of Malone’s
claims in the instant action.
3
Strictly speaking, this was not the agreement’s sole delegation clause. The
agreement also provided that the parties would arbitrate “pursuant to . . . the code of
procedures of the American Arbitration Association (AAA).” The AAA’s Employment
Arbitration Rules and Mediation Procedures include the provision that, “[t]he arbitrator
shall have the power to rule on his or her own jurisdiction, including any objections
with respect to the existence, scope or validity of the arbitration agreement.” Thus, it
appears that a second delegation clause was incorporated into the agreement by
reference to the applicable AAA rules.
4
Malone opposed the motion to compel arbitration on several bases, including that
the arbitration agreement was unconscionable and therefore unenforceable. Malone
argued that four elements of the arbitration agreement, specifically including the
delegation clause, rendered it unconscionable.4
The motion to compel arbitration was fully briefed. At a hearing on August 9,
2013, the trial court indicated that its tentative opinion was to grant the motion and
compel arbitration. Malone argued that the trial court was required to consider her
argument that the delegation clause itself was unconscionable before enforcing the
agreement and delegating the other issues of enforceability to the arbitrator. The court,
which had not specifically focused on that issue, agreed and asked Malone for the
relevant standard to apply in determining whether the delegation clause was
unconscionable; Malone’s counsel relied on Murphy, Bruni, and Ontiveros. The court
noted that all three of those cases predated Concepcion, “so they have to be approached
guardedly,” but indicated an intention to review them. The court sought additional
briefing on the issue of whether those cases survived Concepcion.
4
As we shall discuss, there is a distinction between a claim that a delegation
clause is unconscionable and a claim that the entire contract is unconscionable. In this
case, Malone made both claims; that is, she argued: (1) the delegation clause was
unconscionable and (2) the delegation clause’s unconscionability combined with other
unconscionable clauses to render the entire agreement unconscionable. At one point,
CB&T argued that Malone could only pursue an unconscionability challenge to the
delegation clause if that argument was “analytically distinct” from her unconscionability
challenge to the agreement as a whole, and suggested that Malone had not made such
a distinct challenge. We disagree. Malone argued that the delegation clause was
unconscionable based on Murphy, Bruni, and Ontiveros. While Malone argued that the
arbitration agreement contained several other substantively unconscionable clauses, her
challenge to the delegation clause also stood alone.
5
After the supplemental briefs were filed, the California Supreme Court decided
Sonic-Calabasas A, Inc. v. Moreno (2013) 57 Cal.4th 1109 (Sonic-Calabasas), the first
California Supreme Court case to discuss the impact of Concepcion on California
arbitration law. The parties were invited to file further supplemental briefs discussing
the effect, if any, of Sonic-Calabasas on the issue. In her supplemental briefing,
Malone continued to argue that Murphy, Bruni, and Ontiveros governed. She
emphasized, however, that she was not arguing that all delegation clauses are per se
unconscionable. Instead, she was arguing that the delegation clause in this case was
unconscionable, in light of the totality of the circumstances. She suggested that
a delegation clause could be enforceable if, for example, it had been negotiated at arm’s
length. Similarly, she took the position that a delegation clause might not be
unconscionable if it delegated the decisionmaking on issues of enforceability to
a different arbitrator than the one who would be deciding the merits of the dispute.
Further argument was held. The trial court concluded that Sonic-Calabasas held
that per se unconscionability rules were preempted by the FAA; unconscionability
arguments could only succeed on a case-specific basis. Malone did not disagree, but
argued that Murphy, Bruni, and Ontiveros controlled the result in this case because the
facts in those cases were substantially similar to the facts in the instant matter.5
5
Interestingly, Malone argued that the facts in Murphy, Bruni, and Ontiveros
would be substantially similar to the facts in “any other case with this boiler[]plate
delegation clause.” Malone made no arguments specific to the facts of this case; she did
not attempt to make a factual showing that enforcing the delegation clause in this case
would result in unfairness to her. In other words, while Malone expressly stated that
she was not arguing for a categorical rule against delegation clauses, Malone appeared
6
Thereafter, the trial court issued its ruling enforcing the delegation clause and
compelling arbitration. The court clarified that it was addressing, and rejecting,
Malone’s unconscionability argument only to the extent it applied to the delegation
clause. The arbitrator was to address Malone’s argument that the arbitration agreement
was unconscionable as a whole, and any other challenges to the agreement’s existence
and enforceability. At Malone’s request, the court certified its order for interlocutory
review. (Code Civ. Proc., § 166.1.)
Malone filed a petition for writ of mandate challenging the court’s order. We
issued an order to show cause.
ISSUE IN THE INSTANT WRIT PROCEEDING
The sole issue before us is whether the trial court erred in enforcing the
delegation clause in the arbitration agreement, and thus granting the motion to compel
arbitration. The only basis for non-enforcement of the delegation clause pursued by
Malone is that such clause is itself unconscionable; the trial court concluded that it was
not. We will first discuss the application of unconscionability law to delegation clauses
in California; second, we will turn to the issue of whether this application of the
unconscionability doctrine is preempted by the FAA.
to be arguing for a categorical rule against boilerplate delegation clauses similar to this
one.
7
DISCUSSION
1. Delegation Clauses
a. Severability
A delegation clause requires issues of interpretation and enforceability of an
arbitration agreement to be resolved by the arbitrator. Delegation clauses have the
potential to create problems of circularity. For example, suppose an arbitration
agreement delegates the issue of enforceability to the arbitrator. If the arbitrator
concludes that the arbitration agreement is, in fact, not enforceable, this would mean
that the entire agreement, including the delegation clause, is unenforceable – a finding
that would undermine the arbitrator’s jurisdiction to make that finding in the first place.
For this reason, courts have treated the delegation clause as a separate agreement to
arbitrate solely the issues of enforceability. In other words, courts have separately
enforced an enforceable delegation clause; thus, it has been held that whether the
arbitration agreement as a whole is ultimately held to be unenforceable will have no
bearing on the enforcement of the delegation clause itself. (Bruni, supra,
160 Cal.App.4th at p. 1287.)
For this reason, when a party is claiming that an arbitration agreement is
unenforceable, it is important to determine whether the party is making a specific
challenge to the enforceability of the delegation clause or is simply arguing that the
agreement as a whole is unenforceable. If the party’s challenge is directed to the
agreement as a whole – even if it applies equally to the delegation clause – the
delegation clause is severed out and enforced; thus, the arbitrator, not the court, will
8
determine whether the agreement is enforceable. In contrast, if the party is making
a specific challenge to the delegation clause, the court must determine whether the
delegation clause itself may be enforced (and can only delegate the general issue of
enforceability to the arbitrator if it first determines the delegation clause is enforceable).
(Rent-A-Center, West, Inc. v. Jackson (2010) 561 U.S. 63, ___ [130 S.Ct. 2772, 2778].)
In the instant case, Malone argued both that the arbitration agreement was
unconscionable generally, and that the delegation clause was unconscionable under
Murphy, Bruni, and Ontiveros. As Malone made a specific challenge to the delegation
clause, the trial court was required to resolve the merits of that challenge. The trial
court did so, following appropriate procedure.
b. Clear and Unmistakable
Both the United States Supreme Court and California courts agree that, in order
for a delegation clause to be enforceable, it must be clear and unmistakable. (First
Options of Chicago, Inc. v. Kaplan (1995) 514 U.S. 938, 944-945; Chin v. Advanced
Fresh Concepts Franchise Corp. (2011) 194 Cal.App.4th 704, 709.) The reason for this
is that the issue of who (arbitrator or court) should decide arbitrability “is rather arcane.
A party often might not focus upon that question or upon the significance of having
arbitrators decide the scope of their own powers. [Citations.] And, given the principle
that a party can be forced to arbitrate only those issues it specifically has agreed to
submit to arbitration, one can understand why courts might hesitate to interpret silence
or ambiguity on the ‘who should decide arbitrability’ point as giving arbitrators that
power, for doing so might too often force unwilling parties to arbitrate a matter they
9
reasonably would have thought a judge, not an arbitrator, would decide.” (First Options
of Chicago, Inc. v. Kaplan, supra, 514 U.S. at p. 945.)
In the instant case, the delegation clause provided, “The arbitrator has exclusive
authority to resolve any dispute relating to the interpretation, applicability, or
enforceability of this binding arbitration agreement.” There is no suggestion that this
language was not sufficiently clear and unmistakable. Thus, the delegation clause was
enforceable, unless it was unconscionable.
c. Unconscionability
Before addressing the application of unconscionability law to delegation clauses
specifically, an overview of the doctrine of unconscionability is helpful.
(1) Overview
“Unconscionability consists of both procedural and substantive elements. The
procedural element addresses the circumstances of contract negotiation and formation,
focusing on oppression or surprise due to unequal bargaining power. [Citations.]”
(Pinnacle Museum Tower Assn. v. Pinnacle Market Development (US), LLC (2012)
55 Cal.4th 223, 246.) “ ‘ “Oppression occurs where a contract involves lack of
negotiation and meaningful choice, surprise where the allegedly unconscionable
provision is hidden within a prolix printed form.” ’ [Citation.]” (Id. at p. 247.) When
the contract is a contract of adhesion imposed and drafted by the party with superior
bargaining power, the adhesive nature of the contract is “evidence of some degree of
procedural unconscionability.” (Sanchez v. Carmax Auto Superstores California, LLC
10
(2014) 224 Cal.App.4th 398, 403.) However, the fact that an agreement is adhesive is
not, alone, sufficient to render it unconscionable. (Id. at p. 402.)
“Substantive unconscionability pertains to the fairness of an agreement’s actual
terms and to assessments of whether they are overly harsh or one-sided. [Citations.]
A contract term is not substantively unconscionable when it merely gives one side
a greater benefit; rather, the term must be ‘so one-sided as to “shock the conscience.” ’
[Citation.]” (Pinnacle Museum Tower Assn. v. Pinnacle Market Development (US),
LLC, supra, 55 Cal.4th at p. 246.)
“The party resisting arbitration bears the burden of proving unconscionability.
[Citations.] Both procedural unconscionability and substantive unconscionability must
be shown, but ‘they need not be present in the same degree’ and are evaluated on
‘ “a sliding scale.” ’ [Citation.] ‘[T]he more substantively oppressive the contract term,
the less evidence of procedural unconscionability is required to come to the conclusion
that the term is unenforceable, and vice versa.’ [Citation.]” (Pinnacle Museum Tower
Assn. v. Pinnacle Market Development (US), LLC, supra, 55 Cal.4th at p. 247.) “Where
there is no other indication of oppression or surprise, the degree of procedural
unconscionability of an adhesion agreement is low, and the agreement will be
enforceable unless the degree of substantive unconscionability is high.” (Ajamian v.
CantorCO2e, L.P. (2012) 203 Cal.App.4th 771, 796.)
“All of these [unconscionability] formulations point to the central idea that
unconscionability doctrine is concerned not with ‘a simple old-fashioned bad bargain’
[citation], but with terms that are ‘unreasonably favorable to the more powerful party’
11
[citation]. These include ‘terms that impair the integrity of the bargaining process or
otherwise contravene the public interest or public policy; terms (usually of an adhesion
or boilerplate nature) that attempt to alter in an impermissible manner fundamental
duties otherwise imposed by the law, fine-print terms, or provisions that seek to negate
the reasonable expectations of the nondrafting party, or unreasonably and unexpectedly
harsh terms having to do with price or other central aspects of the transaction.’
[Citation.]”6 (Sonic-Calabasas, supra, 57 Cal.4th at p. 1145.)
“Unconscionability is ultimately a question of law, which we review de novo
when no meaningful factual disputes exist as to the evidence.” (Chin v. Advanced Fresh
Concepts Franchise Corp., supra, 194 Cal.App.4th at p. 708.) In this case, the parties
agree that there are no factual disputes regarding the delegation clause and de novo
review therefore applies.7
(2) Unconscionability of Delegation Clauses
Malone relies heavily on Murphy, Bruni, and Ontiveros for her argument that the
delegation clause is unconscionable. We briefly discuss each case separately.
6
In a concurring opinion in Sonic-Calabasas, Justice Corrigan suggested that the
court should better articulate the unconscionability standard. (Sonic-Calabasas, supra,
57 Cal.4th at p. 1172.) The majority concluded that the issue had not been presented by
the case, but took the position that there was no distinction between the “ ‘shock the
conscience’ ” formulation and the “ ‘unreasonably one-sided’ ” one. (Id. at
pp. 1159-1160.)
7
CB&T argued for the application of substantial evidence review to the issue of
whether Malone actually consented to the arbitration agreement. Although Malone
opposed the motion to compel on the basis that she had not consented, she did not raise
the issue in her writ petition.
12
In Murphy, the delegation clause specifically provided that arbitrable claims
included “ ‘any assertion by you or us that this Agreement is substantively or
procedurally unconscionable.’ ” (Murphy, supra, 156 Cal.App.4th at p. 142.) In a very
brief discussion, the Murphy court found this clause to be unconscionable. First, it
noted that the clause appeared in a contract of adhesion, and that it was outside the
reasonable expectation of the parties, as parties would not ordinarily expect an arbitrator
to determine his or her own jurisdiction. (Id. at p. 145.) Second, the Murphy court
concluded that the delegation clause was not bilateral. It explained, “The agreement is
facially mutual insofar as it covers assertions of unconscionability by ‘you or us’ but, as
plaintiff points out, the provision is entirely one sided because defendant cannot be
expected to claim that it drafted an unconscionable agreement.” (Ibid.)
The next case to address an argument that a delegation clause was
unconscionable was Bruni.8 In Bruni, the delegation clause did not refer exclusively to
claims of unconscionability as did the clause in Murphy; instead, the clause provided,
“ ‘Any disputes concerning the interpretation or the enforceability of this arbitration
agreement, including[,] without limitation, its revocability or voidability for any cause,
the scope of arbitrable issues, and any defense based upon waiver, estoppel or laches,
8
Strictly speaking, Bruni was not focused on the potential unconscionability of
a delegation clause. Instead, Bruni addressed whether the court could determine the
unconscionability of the agreement as a whole, despite the existence of a delegation
clause, when the plaintiffs argued that they had never knowingly agreed to arbitrate
anything. The court concluded that this was an inquiry for the court, not the arbitrator.
(Bruni, supra, 160 Cal.App.4th at pp. 1290-1291.) The court’s subsequent
unconscionability analysis focused on the entirety of the arbitration provision, not
merely the delegation clause. (Id. at pp. 1294-1295.)
13
shall be decided by the arbitrator.’ ” (Bruni, supra, 160 Cal.App.4th at p. 1281.) The
Bruni court concluded that, as the contract was a contract of adhesion, and the
delegation clause was beyond the plaintiffs’ reasonable expectations, the clause was
unconscionable. (Id. at p. 1295.)
The third case to discuss the issue is Ontiveros.9 In Ontiveros, the arbitration
clause provided that the arbitrator had exclusive authority to resolve any dispute
regarding “ ‘interpretation, applicability, enforceability or formation of this Agreement,
including but not limited to any claim that all or part of this Agreement is void or
voidable.’ ” (Ontiveros, supra, 164 Cal.App.4th at p. 500.) The Ontiveros court
concluded the clause was unconscionable. First, it noted the contract was a contract of
adhesion. (Id. at p. 505.) It then followed Murphy and explained: “We have a genuine
concern about the potential for the inequitable use of such arbitration provisions in
areas, such as employment, where the parties are not at arm’s length and do not have
equal bargaining power. In such situations, in which one party tends to be a repeat
player, the arbitrator has a unique self-interest in deciding that a dispute is arbitrable.”
(Ibid.) The court further explained, “Indeed, an arbitrator who finds an arbitration
agreement unconscionable would not only have nothing further to arbitrate, but could
9
Ontiveros is not the final California case to address the matter, although it may
be the most comprehensive. Several subsequent cases have reached the same issue, and
have simply followed, or adopted the reasoning of, Murphy, Bruni, and Ontiveros.
(See, e.g., Ajamian v. CantorCO2e, L.P., supra, 203 Cal.App.4th 771, 794-795, fn. 11;
Chin v. Advanced Fresh Concepts Franchise Corp., supra, 194 Cal.App.4th 704,
710-711.) More recently, Tiri v. Lucky Chances, Inc. (May 15, 2014, A136675)
___ Cal.App.4th ___ [2014 D.A.R. 6103] concluded, as we do, that Murphy and
Ontiveros have been undermined by more recent authority.
14
also reasonably expect to obtain less business in the future, at least from the provider in
question.” (Id. at pp. 506-507.)
Considered together, Murphy, Bruni, and Ontiveros rely on three purported
qualities of delegation clauses for their conclusion that the clauses are substantively
unconscionable: (1) a delegation clause is outside the reasonable expectation of the
parties; (2) delegation clauses are not bilateral; and (3) the arbitrator has a self-interest
in finding the agreement arbitrable – both so that the arbitrator can be compensated for
arbitrating the dispute on the merits, and so that the arbitrator will be considered for
further arbitration assignments. As we shall now discuss, these three grounds do not
lead to the conclusion that the delegation clause in the instant matter is unconscionable.
Taken in reverse order, the third ground (the arbitrator’s financial self-interest) is
preempted by the FAA; the second ground (the delegation clause lacks bilaterality) is
simply inapplicable to the delegation clause in the instant case; and the first ground (the
delegation clause is outside the reasonable expectation of the parties), standing alone, is
not sufficient to render the clause unconscionable.
Because our discussion of FAA preemption is necessarily lengthy, we begin with
the second ground: that the delegation clause lacks bilaterality. This factor was first
discussed in Murphy, where the delegation clause specifically provided that it applied to
“ ‘any assertion by you or us that this Agreement is substantively or procedurally
unconscionable.’ ” (Murphy, supra, 156 Cal.App.4th at p. 142.) The Murphy court
concluded that, despite the fact that this clause referred to assertions of
unconscionability by both parties, the clause was, in effect, unilateral, as the party
15
which drafted an agreement would not assert that it had drafted an unconscionable one.
Yet, this factor is not present in the delegation clause at issue in this case. CB&T’s
delegation clause does not delegate only the issue of unconscionability; it delegates all
issues of interpretation, applicability, and enforceability of the agreement. No argument
can be made that only an employee would raise an issue of “interpretation, applicability,
or enforceability.”10 Perhaps CB&T would wish to argue that the instant matter is
excepted from arbitration because Malone previously executed a settlement agreement.
(See fn. 2, ante.) This issue would be delegated to the arbitrator. Thus, it is clear that
the delegation clause is not one-sided, and it is therefore not substantively
unconscionable due to a lack of bilaterality.11
We next turn to the issue of FAA preemption. Specifically, the FAA poses limits
on the application of state contractual defenses, such as unconscionability. We must
consider whether the FAA preempts a finding that a delegation clause is substantively
unconscionable due to the purported fact that the clause gives rise to an inference of
biased decision-making by arbitrators acting in their own financial interests.12
10
In the instant case, Malone argues only that the delegation clause is one-sided
because “only an employee would challenge the arbitration agreement as being
unconscionable.” But the delegation clause in the instant case is not limited to
unconscionability; indeed, it does not even mention unconscionability.
11
The Ontiveros court adopted the rationale of Murphy on this issue (Ontiveros,
supra, 164 Cal.App.4th at pp. 504-505), without ever considering the issue that the
language of the Ontiveros delegation clause was not limited to unconscionability, and
therefore would have required a different result on the issue of bilaterality.
12
We note that the parties, and the trial court, approached this issue as the question
of whether Murphy, Bruni, and Ontiveros have been impliedly overruled by
16
d. FAA Preemption of State Unconscionability Law
The FAA was enacted in 1925. (Gilmer v. Interstate/Johnson Lane Corp. (1991)
500 U.S. 20, 24.) “Its purpose was to reverse the longstanding judicial hostility to
arbitration agreements that had existed at English common law and had been adopted by
American courts, and to place arbitration agreements upon the same footing as other
contracts.” (Ibid.)
Under section 2 of the FAA, “A written provision in any . . . contract evidencing
a transaction involving commerce[13] to settle by arbitration a controversy thereafter
arising out of such contract or transaction . . . shall be valid, irrevocable, and
enforceable, save upon such grounds as exist at law or in equity for the revocation of
any contract.” (9 U.S.C. § 2.) The United States Supreme Court explained:
“ ‘Section 2 is a congressional declaration of a liberal federal policy favoring arbitration
agreements, notwithstanding any state substantive or procedural policies to the contrary.
The effect of the section is to create a body of federal substantive law of arbitrability,
applicable to any arbitration agreement within the coverage of the Act.’ [Citation.]
Concepcion. This is not entirely accurate. Murphy, Bruni, and Ontiveros did not rely
on a potentially-outdated view of FAA preemption; the three cases never even
considered the issue of FAA preemption. As the issue of FAA preemption was not
raised in those cases, the courts did not have an opportunity to discuss whether it barred
their application of the unconscionability doctrine.
13
The United States Supreme Court has taken a broad view of the “commerce”
language defining the scope of the FAA, concluding that its reach is as broad as the
commerce clause allows. (Allied-Bruce Terminix Companies, Inc. v. Dobson (1995)
513 U.S. 265, 268.) The arbitration agreement in the instant case provided that it was
governed by the FAA because “employment with [CB&T] involves interstate
commerce.” There is no suggestion that this is untrue.
17
Enacted pursuant to the Commerce Clause [citation], this body of substantive law is
enforceable in both state and federal courts. [Citation.] As we stated in [citation], ‘[i]n
enacting § 2 of the federal Act, Congress declared a national policy favoring arbitration
and withdrew the power of the states to require a judicial forum for the resolution of
claims which the contracting parties agreed to resolve by arbitration.’ [Citation.]
‘Congress intended to foreclose state legislative attempts to undercut the enforceability
of arbitration agreements.’ [Citation.]” (Perry v. Thomas (1987) 482 U.S. 483, 489.)
Section 2 of the FAA contains a “saving clause” which “permits agreements to
arbitrate to be invalidated by ‘generally applicable contract defenses, such as fraud,
duress, or unconscionability,’ but not defenses that apply only to arbitration or that
derive their meaning from the fact that an agreement to arbitrate is at issue. [Citation.]”
(Concepcion, supra, 131 S.Ct. at p. 1746.) Section 2 “gives States a method for
protecting consumers against unfair pressure to agree to a contract with an unwanted
arbitration provision. States may regulate contracts, including arbitration clauses, under
general contract law principles and they may invalidate an arbitration clause ‘upon such
grounds as exist at law or in equity for the revocation of any contract.’ [Citation.]
What States may not do is decide that a contract is fair enough to enforce all its basic
terms (price, service, credit), but not fair enough to enforce its arbitration clause. The
Act makes any such state policy unlawful, for that kind of policy would place
arbitration clauses on an unequal ‘footing,’ directly contrary to the Act’s language and
Congress’ intent.” (Allied-Bruce Terminix Companies, Inc. v. Dobson, supra, 513 U.S.
at p. 281.)
18
Thus, the United States Supreme Court has held that the FAA preempts state
statutes which provide that certain actions may be maintained in court regardless of any
arbitration agreements to the contrary. (Perry v. Thomas, supra, 482 U.S. at pp. 484,
490 [FAA preempts California statute providing wage collection actions may be
maintained without regard to existence of arbitration agreements to the contrary].)
Moreover, the FAA preempts state common law which, based on public policy,
similarly purports to ban predispute arbitration agreements relating to specific types of
disputes. (Marmet Health Care Center, Inc. v. Brown (2012) ___ U.S. ___, ___
[132 S.Ct. 1201, 1202-1203] [FAA preempts West Virginia Supreme Court decision
that public policy prohibits enforceability of all predispute arbitration agreements that
apply to claims alleging personal injury or wrongful death against nursing homes].)
In short, the section 2 saving clause of the FAA permits state law to bar the
enforcement of an arbitration agreement only if “that law arose to govern issues
concerning the validity, revocability, and enforceability of contracts generally.
A state-law principle that takes its meaning precisely from the fact that a contract to
arbitrate is at issue does not comport with this requirement of § 2.” (Perry v. Thomas,
supra, 482 U.S. at p. 492, fn. 9.)
It is easy to address the situation of a state statute or common law rule which
prohibits the arbitration of a particular type of claim – the United States Supreme Court
has held that such state law is preempted by the FAA. It is equally easy to address the
situation of a contract defense when its application to an arbitration agreement bears no
relation to the fact that the agreement at issue is an arbitration agreement, such as an
19
assertion that the party to be bound lacked the capacity to contract – such a rule would
not be preempted by the FAA. The more difficult question arises when it is argued that
a generally applicable doctrine has been applied in a fashion that is hostile to arbitration.
In Discover Bank v. Superior Court (2005) 36 Cal.4th 148 (Discover Bank), the
California Supreme Court was asked to apply the doctrine of unconscionability to
invalidate a clause in an arbitration agreement prohibiting class arbitration. The
California Supreme Court held that, in some arbitration agreements, the class action
waivers were unconscionable under California law.14 (Id. at p. 160.) More importantly,
the California Supreme Court held that this application of the unconscionability doctrine
was not preempted by the FAA. (Id. at p. 166.) The California Supreme Court
explained that unconscionability is “a principle of California law that does not
specifically apply to arbitration agreements, but to contracts generally. In other words,
it applies equally to class action litigation waivers in contracts without arbitration
agreements as it does to class arbitration waivers in contracts with such agreements.
[Citation.]” (Id. at pp. 165-166.) As this application of the unconscionability doctrine
did not discriminate against arbitration agreements, but applied to class action waivers
generally, the California Supreme Court held that there was no federal preemption. (Id.
at p. 167.)
14
Specifically, the court held that when a class action waiver was found in
a consumer contract of adhesion, in a setting in which disputes predictably involve
small amounts of damages, and it is alleged that the party with superior bargaining
power deliberately carried out a scheme to cheat large numbers of consumers out of
individually small amounts of money, a class action waiver operates as an improper
exculpatory clause and is therefore unconscionable. (Discover Bank, supra, 36 Cal.4th
at pp. 162-163.)
20
In 2011, the United States Supreme Court overruled Discover Bank in
Concepcion. (Concepcion, supra, 131 S.Ct. at p. 1753.) In that case, the United States
Supreme Court explained that FAA preemption is not limited to situations in which the
state law expressly discriminates against arbitration. When a state law rule “ ‘stands as
an obstacle to the accomplishment and execution of the full purposes and objectives of
Congress’ ” in enacting the FAA, the rule is preempted by the FAA, even if it is not
expressly hostile to arbitration. (Id. at p. 1753.) In considering the Discover Bank rule,
the United States Supreme Court explained that forcing the parties to arbitrate on a class
basis when they had not agreed to do so sacrificed many of the advantages of
arbitration. Class arbitration, when compared to individual arbitration, requires formal
procedures, greater cost, and a longer duration. (Concepcion, supra, 131 S.Ct. at
pp. 1751-1752.) As such, the Discover Bank rule “interferes with fundamental
attributes of arbitration and thus creates a scheme inconsistent with the FAA.”
(Concepcion, supra, 131 S.Ct. at p. 1748.)
Concepcion is notable not solely for its overruling of Discover Bank. The
United States Supreme Court’s language in Concepcion emphasized the court’s
commitment to treating arbitration agreements as no less than any other contracts. The
court stated that, in accordance with the FAA, “courts must place arbitration agreements
on an equal footing with other contracts [citation], and enforce them according to their
terms [citation].”15 (Concepcion, supra, 131 S.Ct. at pp. 1745-1746.) The court
15
In light of Concepcion, the 10th Circuit concluded that the FAA preempted
New Mexico common law providing that an arbitration provision is unconscionable if it
21
acknowledged that “the judicial hostility towards arbitration that prompted the FAA had
manifested itself in ‘a great variety’ of ‘devices and formulas’ declaring arbitration
against public policy.” (Id. at p. 1747.) The court affirmed that it would not construe
the saving clause of section 2 of the FAA to allow “a common law right, the continued
existence of which would be absolutely inconsistent with the provisions of” the FAA.
(Id. at p. 1748.)
The California Supreme Court addressed Concepcion in Sonic-Calabasas. The
California Supreme Court reaffirmed that the defense of unconscionability was still
a viable defense to arbitration agreements, but the FAA imposed limitations on that
doctrine. The court inferred two limits the FAA places on unconscionability rules as
they pertain to arbitration agreements: first, “such rules must not facially discriminate
against arbitration and must be enforced evenhandedly” (Sonic-Calabasas, supra,
applies only, or primarily, to claims that just one party is likely to bring. (THI of
New Mexico at Hobbs Center, LLC v. Patton (10th Cir. 2014) 741 F.3d 1162, 1164.) In
other words, the 10th Circuit considered a contract in which one party’s claims must be
arbitrated while the other party’s were to be litigated. The court stated, “the only way
the arrangement can be deemed unfair or unconscionable is by assuming the inferiority
of arbitration to litigation.” (Id. at p. 1169.) The 10th Circuit concluded that this was
impermissible, as the FAA preempted finding an agreement unfair “based on
a perceived inferiority of arbitration to litigation as a means of vindicating one’s rights.”
(Ibid.) CB&T relies heavily on this opinion. We are not bound by federal circuit court
authority. In any event, we question the 10th Circuit’s conclusion as too simplistic.
While we would not, as a general rule, take issue with a forum selection clause choosing
Alaska courts to resolve disputes under a contract, we would look with skepticism at
a clause providing that a California employee’s claims against its Alaskan employer
must be brought in Alaska court, while the employer’s claims against its employee must
be brought in California court. That the two fora are courts of equal dignity cannot be
denied; however, the application of the clause would clearly be unfair to a California
employee who cannot easily go to a distant forum to pursue his or her claims.
Similarly, while arbitration is not inferior to litigation in the abstract, an agreement with
an arbitration clause that does not operate bilaterally may be unfair in its application.
22
57 Cal.4th at p. 1143); and second, “such rules, even when facially nondiscriminatory,
must not disfavor arbitration as applied by imposing procedural requirements that
‘interfere[] with fundamental attributes of arbitration,’ . . . . ”16 (Ibid.)
As we explained above, this case raises the issue of whether the application of
the unconscionability doctrine to delegation clauses in Murphy, Bruni, and Ontiveros is
preempted by the FAA.17 We are specifically concerned with that part of the analysis of
those cases which concluded that delegation clauses are substantively unconscionable
due to the financial interest of the arbitrators who would be deciding the delegated
issues. That conclusion is based on a belief that an arbitrator would be more likely to
rule in favor of enforceability, so that the arbitrator would then be paid to resolve the
dispute on the merits. It is further based on a belief that an arbitrator would be more
likely to rule on enforceability issues in favor of a “repeat player” who would have
further business for an arbitrator who rules that its contract is enforceable. This analysis
is nothing more than an expression of a judicial hostility to arbitration, based on the
assumption that a paid decisionmaker cannot be unbiased, and it, therefore, is wholly
barred by the FAA. Indeed, taken to its logical conclusion, this analysis of bias
16
Malone’s argument before this court emphasizes the second Sonic-Calabasas
limitation; she argues that the conclusion that a delegation clause is unconscionable
does not impose procedural requirements that interfere with the fundamental attributes
of arbitration. We need not reach the issue; the doctrine of Murphy, Bruni and
Ontiveros cannot survive the first limitation discussed in Sonic-Calabasas.
17
To the extent Murphy, Bruni, and Ontiveros can be interpreted as establishing
a per se rule that delegation clauses are unconscionable, the cases would simply be
establishing a rule that certain issues (e.g., enforceability) can never be arbitrated,
despite agreements to do so. This would clearly be barred by the FAA and, in fact,
Malone expressly disclaims such an argument.
23
questions the objectivity of arbitrators as a whole, as the very same argument can be
made that an arbitrator will tend to rule on the merits in favor of an employer who is
a “repeat player,” as opposed to an employee who is not.18 It is not merely that we
disagree with this negative view of arbitrators’ ability to set aside their financial
interests and resolve cases without bias;19 the FAA prevents us from accepting that
view, without any evidence that the specific arbitrator to whom the decisionmaking is
delegated is biased. The analysis discriminates against arbitration, putting agreements
to arbitrate on a lesser footing than agreements to select any judicial forum for dispute
resolution, and it is therefore preempted.
2. The Delegation Clause in the Instant Case Is Not Unconscionable
As we have discussed, Murphy, Bruni, and Ontiveros relied on three factors to
conclude that the delegation clauses at issue were substantively unconscionable:
(1) they were outside the reasonable expectations of the parties; (2) they were not
bilateral; and (3) they provided for decisionmaking by arbitrators who would be biased
18
Indeed, the Ontiveros court did just that. The court quoted a law review note
which concluded, “ ‘In the final analysis, common sense requires that we question the
possibility of an arbitrator that is truly neutral. As long as there exists little
accountability for arbitrators—or while “repeaters” are involved—and if one or the
other of the parties is directly paying the fees for the arbitrator, actual neutrality should
not be counted upon.’ ” (Ontiveros, supra, 164 Cal.App.4th at p. 506, fn. 6.) This sort
of broad hostility to arbitration, “question[ing] the possibility of an arbitrator that is
truly neutral,” is exactly what the FAA was intended to prevent. Without any evidence
that the specific arbitrator at issue may be biased, there is no place for baseless
assertions that arbitrators cannot be neutral.
19
A less pessimistic view would take the position that an arbitrator with
a reputation for bias would have a short career indeed; arbitrators with reputations for
fair resolution of disputes regardless of their own short-term financial interests would be
in greater demand in the long run.
24
by their financial self-interest. We have concluded that the second factor is simply not
present with the delegation clause at issue in the instant case, and the third factor is
preempted by the FAA. What remains of Malone’s claim of substantive
unconscionability is that the clause is not within the reasonable expectation of the
parties.
The only evidence of procedural unconscionability in the instant case is that the
arbitration agreement was in a contract of adhesion. This is some evidence of
procedural unconscionability, which must be accompanied by a high showing of
substantive unconscionability in order to result in the conclusion that the delegation
clause is unenforceable. The only evidence of substantive unconscionability is that the
clause is outside the reasonable expectation of the parties. Even if this is true,20 it is not
20
We have substantial concerns regarding the factual basis for making such an
assumption. Murphy and Bruni both reached the conclusion in light of language to that
effect in the United States Supreme Court’s opinion in First Options of Chicago, Inc. v.
Kaplan, supra, 514 U.S. at p. 945. (Murphy, supra, 156 Cal.App.4th at p. 145; Bruni,
supra, 160 Cal.App.4th at p. 1295.) But the United States Supreme Court made these
observations in 1995. In the interim, delegation of the decisionmaking on decisions of
interpretation and enforceability has become much less uncommon. The AAA adopted
a rule providing the arbitrators have the power to rule on their own jurisdiction –
including issues regarding the existence, scope, and validity of the agreement – in 2000.
(Gilbert Street Developers, LLC v. La Quinta Homes, LLC (2009) 174 Cal.App.4th
1185, 1188 & fn. 2.) Similarly, JAMS Employment Arbitration Rules, Rule 11(c)
provides that “Jurisdictional and arbitrability disputes, including disputes over the
formation, existence, validity, interpretation or scope of the agreement under which
Arbitration is sought, and who are proper Parties to the Arbitration, shall be submitted
to and ruled on by the Arbitrator.” This rule has been in existence since at least 2003.
(See JAMS Employment Arbitration Rules, rev. 2003, Rule 9(c).) Thus, while it may
have been true in 1995 that arbitrator resolution of enforceability was generally outside
the reasonable expectation of the parties, by the mid-2000s, it appears to have been the
default position of two major nationwide arbitration providers, and therefore, perhaps,
more likely to be within the reasonable expectation of the parties.
25
sufficient to establish unconscionability in the instant case. The delegation clause is not
inherently unfair – it is not unilateral; it does not provide for a biased decisionmaker.
Moreover, the clause is clear and unmistakable; and it is not hidden in fine print in
a prolix form. We are simply concerned with a clause which may have been outside the
reasonable expectations of the party signing a contract of adhesion. This is not overly
harsh or so one-sided as to shock the conscience. The delegation clause is not
unconscionable, and the trial court therefore did not err in granting the motion to
compel arbitration, to permit the arbitrator to resolve Malone’s challenges to the validity
and enforceability of the arbitration agreement as a whole.
26
DISPOSITION
The petition for writ of mandate is denied. CB&T shall recover its costs in
connection with this writ proceeding.
CERTIFIED FOR PUBLICATION
CROSKEY, Acting P. J.
WE CONCUR:
KITCHING, J.
ALDRICH, J.
27