Sachs v. San Diego Center for Children CA4/1 ( 2014 )


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  • Filed 6/9/14 Sachs v. San Diego Center for Children CA4/1
    NOT TO BE PUBLISHED IN OFFICIAL REPORTS
    California Rules of Court, rule 8.1115(a), prohibits courts and parties from citing or relying on opinions not certified for
    publication or ordered published, except as specified by rule 8.1115(b). This opinion has not been certified for publication
    or ordered published for purposes of rule 8.1115.
    COURT OF APPEAL, FOURTH APPELLATE DISTRICT
    DIVISION ONE
    STATE OF CALIFORNIA
    JEANINE SACHS,                                                      D063245
    Plaintiff and Appellant,
    v.                                                         (Super. Ct. No. 37-2010-00093951-
    CU-DF-CTL)
    SAN DIEGO CENTER FOR CHILDREN
    et al.,
    Defendants and Respondents.
    APPEAL from a judgment of the Superior Court of San Diego County, Steven R.
    Denton, Judge. Affirmed; motion and cross-motion for sanctions denied.
    Kramer Law Office and Melody A. Kramer for Plaintiff and Appellant.
    Seltzer Caplan McMahon Vitek and Tracy Anne Warren, Kathryn B. Gray for
    Defendants and Respondents.
    Plaintiff and appellant Jeanine Sachs appeals from a summary judgment entered in
    favor of her former employer, San Diego Center for Children (Center), and Center
    employees Rachel Powers, Tara Davis, Danielle Domingue and Amanda Bates on Sachs's
    first amended complaint for defamation, inducing breach of contract, intentional
    interference with prospective economic advantage, and breach of the covenant of good
    faith and fair dealing. In part, the trial court ruled that e-mails Sachs had alleged were
    defamatory fell within the common-interest privilege of Civil Code1 section 47,
    subdivision (c), and Sachs's evidence, including evidence that she had previously
    disciplined some of the individual defendants, did not demonstrate malice on their part so
    as to defeat that privilege. Sachs contends she presented "significant" evidence of malice
    and otherwise raised triable issues of material fact preventing summary judgment on her
    remaining causes of action. We disagree and affirm the judgment.
    FACTUAL AND PROCEDURAL BACKGROUND
    We set out the undisputed facts from the parties' separate statements and evidence
    supporting their moving and opposing papers, and view other facts in the light most
    favorable to Sachs as the party opposing summary judgment. (Code Civ. Proc., § 437c,
    subd. (c); Neilsen v. Beck (2007) 
    157 Cal.App.4th 1041
    , 1044, fn. 1; see Guz v. Bechtel
    National, Inc. (2000) 
    24 Cal.4th 317
    , 335, fn. 7 (Guz).)
    Center provides mental health, educational and social services to troubled and
    adolescent children in San Diego County. In August 2006, Sachs was hired as a program
    manager at Center's Discovery Hills Day Treatment Program (Discovery Hills), which
    provides a daily school environment in a support-based community setting for children
    1      Statutory references are to the Civil Code unless otherwise specified.
    2
    ages 6 through 12. At that time, Sachs reviewed and signed Center's employee handbook
    as well as an employee statement indicating her employment was at will. Sachs's
    program manager duties included overseeing the program; counseling individuals, groups
    and families; attending meetings; supervising staff; overseeing the completion of charts;
    and fiscal oversight, including creating and overseeing a budget for Discovery Hills.
    Program managers were required to be on campus a minimum of eighty percent of the
    time.
    From March 2008 to August 2010, Powers was the program manager for another
    Center program serving adolescents, Discovery Valley Adolescent Day Treatment
    Program (Discovery Valley), which occupies the same buildings and campus as
    Discovery Hills. Sachs supervised Powers, who did not have the required license. Misty
    Wilkerson-Howard was a quality assurance manager in Center's clinical support division.
    Domingue was the administrative assistant for the Discovery Hills and Discovery Valley
    programs from June 2007 to September 2010, and she was present almost daily with
    Sachs, her supervisor. Sachs also supervised Bates, who as of December 2006 was
    Discovery Hills' lead child development counselor, as well as Davis, who was a lead
    child development counselor for Discovery Valley from 2009 to January 2011.
    The Discovery Hills and Discovery Valley programs receive funding from the
    state of California after the submission of a request for proposal (RFP) through which
    Center provides detailed information to San Diego County. All of the program managers
    worked with quality assurance personnel, staff and grant writers to compile information
    3
    for RFPs, and Sachs, Powers and Wilkerson-Howard were responsible for RFP content in
    2010.
    In May 2008, Sachs received a report that Powers had engaged in inappropriate
    and unprofessional behavior of a sexual nature in the workplace. Sachs counseled
    Powers about the matter in May 2008.
    In July 2008, five staff members, including two friends of Powers and Domingue,
    wrote a letter expressing their concern about Sachs's performance as a manager and the
    direction of the Discovery Hills program under her management. Powers, Bates and
    Davis were not among the employees making the July 2008 complaint. Sachs knew
    about the complaints but viewed the situation differently. Wilkerson-Howard and
    Center's executive director, Marty Giffin, investigated the complaints and concluded
    some of the complaining individuals were not credible; Wilkerson-Howard additionally
    felt all of the issues with Sachs's management could be corrected. Nevertheless, Center
    wrote a "team building action plan" for Sachs, which Sachs signed.2
    In August 2008, Sachs counseled Powers again about her inappropriate behavior,
    and Powers received and signed a notice of written disciplinary action concerning the
    2      Sachs purported to assert below and repeats on appeal that in July 2008 she had
    recommended to Giffin, who supervised both Sachs and Powers, that Powers be replaced
    with a licensed program manager due to Powers's lack of judgment and self-control, but
    her request was denied. However, the evidence cited in Sachs's separate statement,
    paragraph 8 of Sachs's declaration, does not support that proposition. At that portion of
    her declaration, Sachs states, "In November 2009, [Bates] was written up by me for
    insubordination due to failure to follow [my] directive. [Center's] Human Resources
    Manager, Anette Nelson, backed me up. However, [Bates] continued to complain behind
    my back."
    4
    incidents. Giffin, Sachs, and Center's human resources representative, Anette Nelson,
    also signed the report. By June 2009, Powers had completed a performance improvement
    plan related to those incidents.
    In November 2009, Dave McCaslin, Center's chief executive officer, became
    Sachs's direct supervisor. About that time, Bates had expressed concern to Giffin,
    Nelson, Wilkerson-Howard and McCaslin about Sachs's hostile treatment of staff, and
    neglect of staff and clients creating a safety risk. Giffin related the complaint to
    McCaslin. Thereafter, Sachs started to write Bates up for insubordination, but Sachs did
    not follow Center's procedures for that process. Bates contacted Nelson herself about the
    incident. Bates had been documenting her concerns about Sachs's management and
    actions since late October 2009.
    In mid-November 2009, Bates spoke with McCaslin and Nelson about Sachs's
    mismanagement, unprofessional conduct and absenteeism, and expressed concern about
    the safety of the Discovery Hills program. McCaslin believed Bates and eventually
    spoke with Powers about Bates's complaints. He instructed Nelson to draft a
    performance improvement plan for Sachs. McCaslin decided to wait until Center had
    submitted its RFP at the end of January 2010 to deliver the plan to Sachs.
    In late December 2009, Center began its RFP process for which Sachs and Powers
    were required to collect and submit program information to Wilkerson-Howard. Though
    Sachs was responsible for the Discovery Hills portion of the RFP, she sought help from
    two employees and also from her domestic partner, who was not a Center employee.
    Wilkerson-Howard, who worked directly with Sachs, found Sachs's work on the RFP to
    5
    be unsatisfactory and Sachs's information unusable. In early January 2010, Wilkerson-
    Howard told McCaslin about her concerns over Sachs's lack of knowledge and poor work
    quality.
    During January 2010, McCaslin received e-mails from Domingue, Wilkerson-
    Howard, Powers and Davis, who each expressed concerns about Sachs's treatment of
    children and Center staff, as well as her work performance. Specifically, on January 15,
    2010, Domingue reported to McCaslin, Nelson and Wilkerson-Howard that Sachs had
    used a therapist and Bates to help her with her RFP instead of allowing them to do their
    jobs, and had used profanity in front of clients. Domingue additionally informed
    McCaslin about an incident occurring on January 14, 2010, in which Sachs had instructed
    Bates and another staff member to turn off their radios while they worked on the RFP,
    resulting in a safety issue. Dominque stated she did not want the incident to negatively
    impact the program and that she felt it was important to pass the information on to
    management.
    On January 20, 2010, Wilkerson-Howard reported to Nelson and McCaslin that
    she had received a call from a Center staff member complaining about the way Sachs
    treated him or her, but who did not want to be involved in any formal complaint. In part,
    Wilkerson-Howard stated: "I'm really worried that due to the stress [Sachs] appears to be
    causing staff, it is certainly going to effect [sic] the quality of care we are providing to
    those students, and apparently already has (per the most recent complaint). [¶] . . . I'm
    afraid we could be dealing with a serious situation if we don't resolve some of the issues
    6
    up there soon. Just wanted to add my two cents and my concern for the program, both
    staff and students."
    On January 29, 2010, Davis reported in an e-mail to McCaslin and Nelson that
    Sachs had engaged in an "unsupportive interaction" with a child new to Discovery
    Valley. Davis stated that she felt Sachs's comments were unfounded, unsolicited and
    intentionally put the client down. She pointed out the client was still nervous about his
    new surroundings, and he had been trying to be appropriate and follow the program.
    That same day, Powers e-mailed McCaslin, Nelson, and Pam Hanson, Center's director of
    children's residential program, stating she could not ignore what she felt were Sachs's
    violations of policies, procedures, ethical guidelines and good practice. Powers described
    instances in late 2009 or early 2010 of Sachs's absences, neglect or poor handling of job
    responsibilities and inappropriate treatment of clients and staff.3 Powers's report had
    expressed concern over nearly the same issues regarding Sachs from 2008.
    3       As for Sachs's treatment of clients, Powers reported that on January 8, 2010, and
    January 29, 2010, she witnessed Sachs curse in front of clients; on January 22, 2010, she
    witnessed Sachs "allowing a parent to verbally abuse a client and not step in and stop the
    assault"; in November 2009 she witnessed Sachs "failing to intervene when a client's
    uncle literally pulled the client up and out of his seat by his long hair in front of other
    clients and staff to which I and John Laidlaw had to intervene and file the [child
    protective services] report"; and on December 11, 2009, January 20, 2010, and January
    28, 2010, Sachs "yell[ed] at clients" and told them to "Stop it," when they were acting
    out. Powers also reported that Sachs "instigates clients who are already escalated and
    does not follow proper de-escalation procedures"; specifically that "a client was cursing
    at [Sachs] and trying to attack her and she continued to engage in a power struggle with
    the client and yelled at him." Powers stated that Sachs did not attend certain treatment or
    individual education plan meetings, and due to her lack of participation, clients, parents
    and professionals did not know who she was or her role.
    7
    McCaslin decided to terminate Sachs, and did so on February 1, 2010. In
    terminating Sachs, he did not mention any of the January 2010 e-mails.
    Sachs sued Center, Powers, Davis, Domingue and Bates, and eventually filed a
    first amended complaint alleging defamation against Powers, Davis, Domingue and
    Center (first through fourth causes of action), as well as inducing breach of contract (fifth
    cause of action) and intentional interference with prospective economic advantage (sixth
    cause of action) as to the individual defendants. Sachs also alleged Center breached the
    implied covenant of good faith and fair dealing (seventh cause of action). In part, Sachs
    alleged that the individual defendants made specified false statements "in the course and
    scope of [their] employment at [Center]" in communications to Sachs's supervisors and
    others. Sachs also alleged the individual defendants published the statements with malice
    in that they knew the statements were false and made with intent that Sachs lose her
    employment with Center, and Center "ratified" the e-mails by using them as grounds for
    terminating her employment.
    Center and the individual defendants moved for summary judgment or
    alternatively summary adjudication of issues. They maintained McCaslin decided to
    terminate Sachs before the individual defendants sent their e-mails, that the information
    in the e-mails was truthful, and that the e-mails were privileged under section 47,
    subdivision (c) as sent to those having a common interest. Defendants filed sworn
    declarations from each individual defendant, as well as from McCaslin, Wilkerson-
    Howard, and senior program manager Lori Barnes. The individual defendants stated that
    they made their comments to Center management concerning Sachs's performance in
    8
    good faith for the purpose of advancing the children's interests, without any malice,
    hatred or ill will toward Sachs.
    McCaslin averred that by November 2009 Sachs reported directly to him, and in
    2008 he knew that the majority of Sachs's staff had written a letter concerning Sachs's
    neglect of her duties, employees and jobs. He also knew that many of her staff had
    resigned due to the discordant work environment she created as well as her ineffective
    management style, among other concerns. He stated he had come to the conclusion that
    Sachs was not right for the program manager position based on information he had
    received in late December 2009 and early January 2010.
    McCaslin averred that on January 14, 2010, he made the decision to terminate
    Sachs once Center had submitted its request for proposal to the county on January 29,
    2010. According to McCaslin, he told Wilkerson-Howard of his decision that day.
    McCaslin stated that afterwards he received the e-mail from Dominque concerning the
    January 14, 2010 incident and the other e-mails from Davis and Powers expressing their
    concern about Sachs's neglect of children, Center employees and her program manager
    duties. McCaslin averred that by that time he had already told human resources to start
    preparing Sachs's termination paperwork.
    Sachs opposed the defendants' motion. She identified the triable issues of material
    fact as (1) "why [Sachs] was terminated from her employment at [Center]," and (2) "the
    reasons why Defendants choose [sic] to make false and defamatory statements about . . .
    Sachs to her superiors." Sachs argued that McCaslin's reasons for her termination had
    changed, and that he and others tried to "hide their intent to remove [Sachs] as Program
    9
    Manager of the Discovery Hills program to enhance their funding request to the County
    of San Diego." Pointing out Domingue, Davis and Powers were "mandated reporters of
    suspected child neglect," Sachs argued their e-mails accused Sachs of a crime—
    neglecting children—without using care to determine the truth of that accusation, and she
    claimed Domingue, Davis and Powers later recanted their accusations. Sachs argued
    Center defamed her by designating her termination as being based on poor performance
    and child neglect, which it assertedly later disavowed. As for the section 47, subdivision
    (c) qualified privilege, Sachs argued Center's sole evidence in support of its motion was
    of the individuals' own state of mind denying malice, which the court could reject as
    evidence of a material fact under Code of Civil Procedure section 437c, subdivision (e).
    With respect to her contract-related claims against Center and the individuals,
    Sachs argued Center had admitted the existence of a contract with Sachs; the individuals
    knew about that contract because they had similar arrangements; the individuals'
    declarations as to their state of mind were insufficient to disprove their intent to disrupt
    the performance of Sachs's contract; the individuals did not act to resolve problems with
    Sachs but with intent to have Sachs terminated; McCaslin testified he received the e-
    mails and terminated Sachs as a result of her neglect of children; and Center breached the
    covenant of good faith and fair dealing by accepting the e-mails at face value without
    investigating the truth or falsity of their contents.
    In reply, defendants pointed out that several of Sachs's opposing summary
    judgment papers were served and filed late, as well as procedurally deficient, requiring
    that the court disregard them or grant summary judgment. Defendants also responded to
    10
    Sachs's evidence and her separate statement of material undisputed facts with numerous
    evidentiary objections. In part, they asserted the court could not take judicial notice of
    the truth of the contents of declarations submitted in support of defendants' prior Code of
    Civil Procedure section 425.16 motion to strike.
    Overruling all of defendants' evidentiary objections, the trial court tentatively
    granted summary judgment. In a lengthy order, it ruled that as to the first through fourth
    defamation causes of action, defendants' conduct was privileged under section 47,
    subdivision (c), and Sachs's evidence was either insufficient to prove the sort of malice
    necessary to overcome that privilege, or constituted inadmissible double hearsay. As to
    the fifth and seventh causes of action for interference with contract and breach of the
    implied covenant of good faith and fair dealing, it ruled Center provided undisputed
    evidence that Sachs's employment was at will, and Sachs provided no evidence of an
    employment contract. With regard to the sixth cause of action for intentional interference
    with economic relations, it ruled the absence of evidence of malice was fatal to the claims
    against Powers, Davis and Domingue, and that Bates's 2009 write-up likewise did not
    constitute evidence of malice.
    On October 29, 2012, the court entered judgment in defendants' favor. At some
    point, Sachs moved for reconsideration of the court's summary judgment ruling. She
    argued reconsideration was justified by new documents including a "serious incident
    report" assertedly produced by defendants after she had filed her summary judgment
    opposition, newly acquired testimony from witnesses Frances Edwards and Jennifer
    Maley, and newly acquired evidence consisting of a "team building plan" and
    11
    Domingue's e-mail comments about that plan. The court heard and denied the motion on
    November 9, 2012, on grounds the court was divested of jurisdiction to reconsider its
    ruling on defendants' motion following entry of the judgment.
    Sachs appeals from the October 29, 2012 judgment.4
    DISCUSSION
    I. Defendants' Request to Strike Sachs's Opening Brief
    Defendants ask us to strike or treat as waived portions of Sachs's opening brief for
    noncompliance with California Rules of Court and her failure to support arguments and
    factual assertions with citations to authority or the record. They also maintain Sachs has
    not complied with the requirement of a summary judgment separate statement. We deny
    defendants' request to strike significant portions of Sachs's opening brief, notwithstanding
    the fact the brief contains factual assertions without citation to the record in violation of
    California Rules of Court, rule 8.204(a)(1)(C). When an appellate brief contains
    references to matters not supported by the record on appeal, we can simply ignore these
    references rather than strike them. (Cal. Rules of Court, rule 8.204(e)(2)(C); Connecticut
    4       Sachs does not separately identify in her notice of appeal the court's postjudgment
    November 9, 2012 order denying reconsideration. This precludes her from raising
    arguments concerning her reconsideration motion, including by pointing to the assertedly
    new evidence submitted with that motion to challenge the court's entry of summary
    judgment. (Sangster v. Paetkau (1998) 
    68 Cal.App.4th 151
    , 163 [appellate court may
    consider only those facts before the trial court].) " ' "[W]here several judgments and/or
    orders occurring close in time are separately appealable . . . , each appealable judgment
    and order must be expressly specified—in either a single notice of appeal or multiple
    notices of appeal—in order to be reviewable on appeal." ' [Citations.] The policy of
    liberally construing a notice of appeal in favor of its sufficiency [Citation] does not apply
    if the notice is so specific it cannot be read as reaching a judgment or order not
    mentioned at all." (Filbin v. Fitzgerald (2012) 
    211 Cal.App.4th 154
    , 173.)
    12
    Indemnity Co. v. Superior Court (2000) 
    23 Cal.4th 807
    , 813, fn. 2.) We will disregard
    assertions unsupported by admissible evidence or legal authority and address the
    propriety of the summary judgment in defendants' favor.
    II. Summary Judgment was Properly Granted
    A. Standard of Review
    Summary judgment is appropriate "if all the papers submitted show that there is no
    triable issue as to any material fact and that the moving party is entitled to a judgment as
    a matter of law." (Code Civ. Proc., § 437c, subd. (c).) A defendant who moves for
    summary judgment or summary adjudication bears the initial burden to show that the
    cause of action has no merit—that is, "that one or more elements of the cause of action,
    even if not separately pleaded, cannot be established, or that there is a complete defense
    to that cause of action." (Code Civ. Proc., § 437c, subds. (a) & (p)(2).)
    If the defendant carries that burden, "the opposing party is then subjected to a
    burden of production of his own to make a prima facie showing of the existence of a
    triable issue of material fact." (Aguilar v. Atlantic Richfield Co. (2001) 
    25 Cal.4th 826
    ,
    850 (Aguilar).) A triable issue of material fact exists " 'if, and only if, the evidence
    would allow a reasonable trier of fact to find the underlying fact in favor of the party
    opposing the motion in accordance with the applicable standard of proof.' [Citation.]
    Thus, a party 'cannot avoid summary [adjudication] by asserting facts based on mere
    speculation and conjecture, but instead must produce admissible evidence raising a triable
    issue of fact.' " (Dollinger DeAnza Associates v. Chicago Title Ins. Co. (2011) 
    199 Cal.App.4th 1132
    , 1144-1145.)
    13
    On review of a summary judgment, we take the facts from the record before the
    trial court when it ruled on the motion (Yanowitz v. L'Oreal USA, Inc. (2005) 
    36 Cal.4th 1028
    , 1037), disregarding evidence to which objections were made and sustained. (Code
    Civ. Proc., § 437c, subd. (c); Guz, 
    supra,
     24 Cal.4th at p. 334.) "We review the record
    and the determination of the trial court de novo." (Kahn v. East Side Union High School
    Dist. (2003) 
    31 Cal.4th 990
    , 1003.) "In performing our de novo review, we must view
    the evidence in a light favorable to plaintiff as the losing party [citation], liberally
    construing [the plaintiff's] evidentiary submission while strictly scrutinizing defendants'
    own showing, and resolving any evidentiary doubts or ambiguities in plaintiff's favor."
    (Saelzler v. Advanced Group 400 (2001) 
    25 Cal.4th 763
    , 768.)
    B. Sachs's First through Fourth Causes of Action for Defamation are Barred by the
    Qualified Privilege for Communications Between Interested Persons
    "The tort of defamation 'involves (a) a publication that is (b) false, (c) defamatory,
    and (d) unprivileged, and that (e) has a natural tendency to injure or that causes special
    damage.' " (Taus v. Loftus (2007) 
    40 Cal.4th 683
    , 720; see Hui v. Sturbaum (2014) 
    222 Cal.App.4th 1109
    , 1118.) In this case, we need not address the first, second, third and
    fifth elements of the tort, as defendants have met their threshold summary judgment
    burden to establish the communications alleged to be defamatory fall within the qualified
    common-interest privilege of section 47, subdivision (c), and Sachs has not met her
    responsive burden to present facts from which a reasonable trier of fact may conclude or
    infer defendants acted with malice, so as to preclude the privilege's application.
    14
    1. The Common-Interest Privilege of Section 47, Subdivision (c)
    Section 47, subdivision (c) provides that a privileged publication or broadcast is
    one made "[i]n a communication, without malice, to a person interested therein, (1) by
    one who is also interested, or (2) by one who stands in such a relation to the person
    interested as to afford a reasonable ground for supposing the motive for the
    communication to be innocent, or (3) who is requested by the person interested to give
    the information." This provision "extends a conditional privilege against defamation to
    statements made without malice on subjects of mutual interest[ ]. [Citations.] This
    privilege is 'recognized where the communicator and the recipient have a common
    interest and the communication is of a kind reasonably calculated to protect or further
    that interest.' [Citation.] The 'interest' must be something other than mere general or idle
    curiosity, such as where the parties to the communication share a contractual, business or
    similar relationship or the defendant is protecting his own pecuniary interest. [Citation.]
    Rather, it is restricted to 'proprietary or narrow private interests.' " (Hawran v. Hixson
    (2012) 
    209 Cal.App.4th 256
    , 287.)
    Thus, the common interest privilege "has been determined to apply to statements
    by management and coworkers to other coworkers explaining why an employer
    disciplined an employee." (McGrory v. Applied Signal Technology, Inc. (2013) 
    212 Cal.App.4th 1510
    , 1538, citing Deaile v. General Telephone Co. of California (1974) 
    40 Cal.App.3d 841
    , 846 & King v. United Parcel Service, Inc. (2007) 
    152 Cal.App.4th 426
    ,
    440; see Noel v. River Hills Wilsons, Inc. (2003) 
    113 Cal.App.4th 1363
    , 1369 ["Courts
    have consistently interpreted section 47, subdivision (c) to apply in the employment
    15
    context."]; Cruey v. Gannett Co. (1998) 
    64 Cal.App.4th 356
    , 369 [manager's complaint to
    department of human resources about workplace harassment is conditionally privileged];
    Cuenca v. Safeway San Francisco Employees Fed. Credit Union (1986) 
    180 Cal.App.3d 985
    , 995.) " 'Clearly, an employer is privileged in pursuing its own economic interests
    and that of its employees to ascertain whether an employee has breached his
    responsibilities of employment and if so, to communicate, in good faith, that fact to
    others within its employ so that (1) appropriate action may be taken against the
    employee; (2) the danger of such breaches occurring in the future may be minimized; and
    (3) present employees may not develop misconceptions that affect their employment with
    respect to certain conduct that was undertaken in the past.' " (McGrory v. Applied Signal
    Technology, Inc., at p. 1538.)
    The privilege will not arise, however, where the plaintiff establishes the
    communication at issue was made with actual malice, i.e., " ' "a state of mind arising
    from hatred or ill will, evidencing a willingness to vex, annoy or injure another
    person." ' " (Kashian v. Harriman (2002) 
    98 Cal.App.4th 892
    , 914; see also Taus v.
    Loftus, supra, 40 Cal.4th at p. 721; Brown v. Kelly Broadcasting Co. (1989) 
    48 Cal.3d 711
    , 723, fn. 7 ["[I]f malice is shown, the [section 47, subdivision (c)] privilege is not
    merely overcome; it never arises in the first instance."].) The sort of malice required to
    defeat a qualified privilege may also be established " ' "by a showing that the defendant
    lacked reasonable ground for belief in the truth of the publication and therefore acted in
    reckless disregard of the plaintiff's rights." ' " (Taus v. Loftus, at p. 721.)
    16
    Whether the privilege arises is ordinarily a question of law. (Mann v. Quality Old
    Time Service, Inc. (2004) 
    120 Cal.App.4th 90
    , 108; Hui v. Sturbaum, supra, 222
    Cal.App.4th at p. 1119.) Defendants have the initial burden of showing the allegedly
    defamatory statements were made on a privileged occasion and thereafter the burden
    shifts to Sachs to establish defendants made the statements with malice. (Taus v. Loftus,
    supra, 40 Cal.4th at p. 721.)
    2. Defendants Met Their Burden to Show Each of the Individual Defendants'
    Allegedly Defamatory Communications Are Conditionally Privileged
    Sachs does not challenge whether defendants met their threshold summary
    judgment burden to show the privileged nature of the individual defendants' January 2010
    e-mail communications. The evidence shows the January 2010 e-mails were made
    internally within Center solely for the purpose of reporting concerns with Sachs's work
    performance. Sachs has not identified any external, non-Center-affiliated third parties to
    whom those statements were communicated and who might have understood them to
    have a defamatory meaning. Indeed, in her deposition, Sachs admitted the e-mails were
    sent only to other Center employees, and that she had no knowledge they were sent to
    other persons. Sachs has not shown any statements made about her arose on an occasion
    falling outside the scope of the common interest privilege. Thus, there appears to be no
    dispute that the e-mail statements of Domingue, Powers and Davis "were of a kind
    reasonably calculated to protect or further a common interest of both the communicator
    and the recipient." (Deaile v. General Telephone Co. of California, supra, 40 Cal.App.3d
    at p. 847; see King v. United Parcel Service, Inc., 
    supra,
     152 Cal.App.4th at p. 440
    17
    ["[p]arties in a business . . . relationship have the requisite 'common interest' for the
    privilege to apply"].)
    The substance and context alone renders the statements subject to the common
    interest privilege in the absence of any evidence to suggest they were made maliciously.
    We conclude defendants met their burden to show those e-mail communications, which
    Sachs alleges were made "in the course and scope of [their] employment at [Center]" in
    communications to Sachs's supervisors and other managers, fall within the common-
    interest privilege.
    3. Summary Judgment is Proper if There is No Triable Issue of Material Fact as
    to Malice for Purposes of Defeating the Section 47, Subdivision (c) Privilege
    Citing McMann v. Wadler (1961) 
    189 Cal.App.2d 124
     and Cruey v. Gannett Co.,
    supra, 
    64 Cal.App.4th 356
    , Sachs argues that the issue of malice for purposes of a
    qualified privilege "is a question of fact for a jury as a matter of law." According to
    Sachs, "a summary judgment issued on this question is grounds for reversal on appeal."
    To the extent Sachs is arguing that summary judgment is never appropriate when
    the viability of a defamation cause of action turns on the presence or absence of malice to
    defeat the section 47, subdivision (c) privilege, she is incorrect. If a summary judgment
    opponent's facts are insufficient to prove or infer malice, a defendant may obtain
    summary judgment on the qualified privilege as long as it has demonstrated the
    communications were made on a privileged occasion. McMann v. Wadler, supra, 
    189 Cal.App.2d 124
     does not stand for Sachs's proposition. Indeed, in McMann, involving a
    jury's implied finding of malice, the appellate court pointed out malice does not
    18
    automatically result in a jury question; holding the evidence supported the jury's finding,
    it observed "the evidence of prior defamation of similar import in this case was sufficient
    to justify submission of the question to the jury." (McMann v. Wadler, at pp. 126, 129.)
    Nor is Sachs's contention supported by Cruey v. Gannett Co. There, the appellate court
    held under the specific facts of that case the plaintiff had raised a triable issue of fact as to
    whether his former supervisor had acted with malice in making a written complaint about
    the plaintiff to their employer. (Cruey v. Gannett Co., supra, 64 Cal.App.4th at pp. 369-
    370 & fns. 16, 17.) Cruey does not purport to make a general statement concerning the
    propriety of summary judgment when malice is at issue. (Accord, Noel v. River Hills
    Wilsons, Inc., 
    supra,
     113 Cal.App.4th at p. 1372 [rejecting contention based on Cruey
    that summary judgment is unavailable when conditional privilege is at issue and granting
    summary judgment on defamation claims based on the common interest privilege].)
    4. Sachs Has Not Presented Evidence Raising a Triable Issue for the Jury as to
    the Individual Defendants' Malice in Making Their Communications
    As stated, the common interest privilege does not arise when a communication is
    made with malice. (Brown v. Kelly Broadcasting Co., supra, 48 Cal.3d at p. 723, fn. 7.)
    Sachs contends she has presented sufficient evidence to prove or infer that Powers,
    Domingue and Davis acted with malice in sending their e-mails, thus raising a triable
    issue of material fact to defeat summary judgment. Specifically, she argues all of the
    individual defendants had prior disputes, grudges or ill feelings toward her. She argues
    Powers, Domingue and Bates had accused her of violating the law—abusing or
    neglecting children—without reasonably believing it to be true or knowing it was false.
    19
    Sachs maintains they did so with the intent to smear her reputation and damage her
    relationship with Center. Sachs further argues the defendants failed to verify facts,
    investigate, or interview pertinent witnesses to confirm or disprove the reported incidents,
    including the January 14, 2010 incident and Bates's claim that Sachs "threw a table at
    her."
    There are several flaws in Sachs's arguments concerning the individual defendants'
    actions and behavior. First, Sachs's arguments in the trial court did not address these
    details. On the question of malice, Sachs argued below the defendants' evidence as to the
    lack of malice was "insufficient to support a summary judgment motion." Pointing to the
    fact defendants should have reported instances of child neglect to law enforcement, she
    argued none of the defendants "stood in relation to the recipients as to afford a reasonable
    ground for supposing the motive of communications to be innocent." This was the extent
    of her arguments below, and we need not consider new allegations or theories raised for
    the first time on appeal. (Dicola v. White Bros. Performance Products, Inc. (2008) 
    158 Cal.App.4th 666
    , 676.) To permit Sachs to do so " 'would not only be unfair to the trial
    court, but manifestly unjust to the opposing litigant.' " (Ibid.)
    Further, most of Sachs's factual assertions in the argument sections of her brief are
    not accompanied by citations to the record. This failing would force us to review Sachs's
    factual background for the record evidence on which she presumably relies for each
    assertion, which we need not do. (Lona v. Citibank, N.A. (2011) 
    202 Cal.App.4th 89
    , 98,
    fn. 2 ["Each and every statement in a brief regarding matters that are in the record on
    appeal, whether factual or procedural, must be supported by a citation to the record"; this
    20
    rule applies "regardless of where the reference occurs in the brief"]; Doppes v. Bentley
    Motors, Inc. (2009) 
    174 Cal.App.4th 967
    , 990; City of Lincoln v. Barringer (2002) 
    102 Cal.App.4th 1211
    , 1239, fn. 16.) We may deem unsupported contentions forfeited. (In
    re S.C. (2006) 
    138 Cal.App.4th 396
    , 406-407 [appellate court can deem a contention
    unsupported by a record citation to be without foundation and thus forfeited]; Cal. Rules
    of Court, rule 8.204(a)(1)(C) ["Each brief must . . . [¶] . . . [¶] . . . [s]upport any
    reference to a matter in the record by a citation to the record."].) These deficiencies alone
    entitle us to disregard her arguments.
    Additionally, Sachs points to the assertedly new evidence submitted in connection
    with her reconsideration motion as "undermin[ing]" defendants' claims. We consider
    only the evidence submitted to the trial court with the parties' summary judgment papers.
    (E.g., Brosterhous v. State Bar (1995) 
    12 Cal.4th 315
    , 325 [reviewing court generally
    only looks to record made in trial court]; DiCola v. White Bros. Performance Products,
    Inc., 
    supra,
     158 Cal.App.4th at p. 676 [possible theories not fully developed or factually
    presented to the trial court cannot create a triable issue of fact on appeal of a summary
    judgment]; Lewis v. City of Benicia (2014) 
    224 Cal.App.4th 1519
    , 1532.) " 'A party is
    not permitted to change his position and adopt a new and different theory on appeal. To
    permit him to do so would not only be unfair to the trial court, but manifestly unjust to
    the opposing litigant.' " (DiCola, at p. 676.) We accordingly disregard any evidence
    presented in support of Sachs's failed request for reconsideration.
    We likewise disregard evidence excluded by the trial court without challenge by
    Sachs on appeal. (See Code Civ. Proc., § 437c, subd. (c) [appellate court considers all of
    21
    the evidence except that to which objections have been made and sustained by the trial
    court]; Guz, 
    supra,
     24 Cal.4th at p. 334.) In particular, Sachs purports to claim she
    presented evidence that Powers exhibited hostility toward her in that Powers told another
    staffer she was going to "bring [Sachs] down" before leaving for school. But the trial
    court excluded this evidence on various grounds, including as inadmissible double
    hearsay.5 Sachs ignores this ruling on appeal and presents no argument or authority
    suggesting it was an abuse of discretion. (DiCola v. White Bros. Performance Products,
    Inc., 
    supra,
     158 Cal.App.4th at p. 679 [appellate court reviews evidentiary rulings on
    summary judgment for abuse of discretion, which opposing party has the burden to
    establish].) We do not consider this purported evidence in deciding whether Sachs met
    her responsive summary judgment burden to establish malice. (Loggins v. Kaiser
    Permanente Intern (2007) 
    151 Cal.App.4th 1102
    , 1108, fn. 5.)
    Finally, in arguing the issue of malice, Sachs repeatedly sets forth general legal
    principles about the sort of conduct that may amount to malice, without relating them to
    the purported facts of this case or admissible evidence. We are entitled to disregard
    5       The trial court's order states: "Plaintiff's responsive fact, number 1031[,] refers to
    an incident in which defendant Powers informed another staff member that she was going
    to 'bring [plaintiff] down.' The evidence supporting this statement is plaintiff's own
    deposition wherein she states that this incident was 'told to me,' presumably by another
    staff member. Plaintiff's statement constitutes inadmissible double hearsay. Though
    defendant's statement could be considered an admission, there is no exception for the
    statement made by the other, unnamed staff member. Even if this evidence was
    admissible, it is conclusory and no context is provided. It is not stated when this occurred
    and what Powers meant or intended."
    22
    points made in this manner. (See DiCola v. White Bros. Performance Products, Inc.,
    
    supra,
     158 Cal.App.4th at p. 682.)
    a. The Evidence Does Not Permit an Inference of Malice by Reason of Ill
    Will, Hostility or Prior Disputes
    Sachs has not shown the evidence gives rise to malice by reason of the individual
    defendants' ill will, hostility or prior disputes. As to Powers, Sachs argues: "Powers had
    received multiple reprimands regarding her inappropriate conduct on the job from
    [Sachs] over the year and a half prior to the defamatory e-mail. In fact, [Sachs] had
    recommended Powers be replaced. Powers was not happy. Her hostility towards [Sachs]
    was apparent to coworkers, including Jennifer Maley. Powers also promised to take
    Appellant down. Powers' [sic] unhappiness with the reprimands and request that she be
    replaced was reflected in letters produced in discovery."
    This argument suffers from all of the flaws outlined above. With the exception of
    the latter sentence, which we disregard as improperly citing to evidence presented on
    Sachs's reconsideration motion, Sachs provides no record support. Where we have found
    the portions of the record to which Sachs refers (e.g., purporting to show Sachs
    recommended Powers be replaced), the record does not support the assertion (see
    footnote 2, ante). Powers stated under oath that she sent her e-mail in good faith out of
    concern for Center's children and not out of malice, hatred or ill will; Sachs's arguments
    do not raise a meaningful dispute on that point or suggest Powers acted out of ill will and
    as a result of prior grudges or disputes.
    23
    The evidence as to Domingue, Bates, and Davis is similarly deficient. Sachs
    claims Domingue had a "documented" history of a grudge due to her July 2008
    complaints, and that she felt " 'punished and her job was threatened.' " But our review of
    the record shows the latter point is supported only by evidence presented on
    reconsideration, and thus we do not consider it. Sachs points to Bates's 2009 reprimand
    and ensuing communication about it to McCaslin and Nelson. As for Davis, Sachs
    asserts only that she was "good friends" with the other defendants, who had hostility and
    ill will toward her.
    Sachs's evidence of Domingue's or Bates's prior discipline, without more, does not
    give rise to an inference of personal hatred, ill will, or willingness to injure Sachs (see
    White v. State of California (1971) 
    17 Cal.App.3d 621
    , 629, quoting Hearne v. DeYoung
    (1901) 
    132 Cal. 357
    , 361-362) sufficient to raise a jury question concerning whether the
    individual defendants' communications concerning Sachs's work performance were made
    in good faith or out of malice. Sachs suggests her evidence is like that found sufficient to
    support malice in Larrick v. Gilloon (1959) 
    176 Cal.App.2d 408
    , disapproved of in Field
    Research Corp. v. Superior Court (1969) 
    71 Cal.2d 110
    , 113, and Cruey v. Gannett Co.,
    supra, 
    64 Cal.App.4th 356
    . But in Cruey, the court found evidence sufficient to
    overcome summary judgment where it showed the defendant accused of defamation
    reacted angrily when the plaintiff confronted her with negative job evaluations, telling
    him she "would not allow [him] to threaten her job and her family" and screaming that
    she "knew how to protect her job." (Cruey, at pp. 369-370 & fn. 17.) She then filed her
    written complaint with their employer the next day, accusing the plaintiff of, among other
    24
    things, performing oral sex on a prostitute at a company party and organizing a visit to a
    strip club. (Id. at pp. 369-370 & fn. 16.) And Larrick involves an entirely different
    context, where a jury found the defendant's press releases and advertisements published
    in newspapers accusing the plaintiff managers and directors of an irrigation district of
    conspiracies, collusion, bad faith and dishonesty, imposing " 'phony service charges,' "
    and engaging in a " 'land grab,' " among other conduct. (Larrick v. Gilloon, 176
    Cal.App.2d at pp. 411-412.) The defendant had asserted he could give the grand jury
    information that would bring about the plaintiffs' indictments and removal from office.
    (Id. at pp. 411, 415.) The court rejected the defendant's argument that his publications
    were mere expressions of opinion, and found the record contained substantial evidence to
    support an inference that his statements were not mere expressions of opinions, and that
    he did not honestly hold such opinions. (Id. at pp. 415-416.)
    Here, the instances of prior discipline are remote, and there is no evidence that
    either Domingue or Bates reacted harshly to Sachs or harbored negative feelings toward
    her that continued into 2010. Sachs's unsupported assertions concerning Davis's
    friendship with the other defendants simply do not give rise to any reasonable inference
    of malice. Inferences based on speculation, guesswork or conjecture cannot defeat
    summary judgment. (Horn v. Cushman & Wakefield Western, Inc. (1999) 
    72 Cal.App.4th 798
    , 807; Joseph E. DiLoreto, Inc. v. O'Neill (1991) 
    1 Cal.App.4th 149
    ,
    161.) We conclude the evidence does not raise a reasonable inference of malice based on
    ill will or prior disputes so to preclude summary judgment.
    25
    b. The Evidence Does Not Permit an Inference of Malice Arising from
    Improper Motives or Knowledge of Falsity
    Sachs argues she presented evidence the defendants acted out of improper
    motivations; that if they truly believed Sachs was neglecting children she (or the persons
    receiving the e-mails) would have reported the matter to law enforcement or the County
    of San Diego, and if they were handling a workplace dispute, they would have followed
    Center procedures contained in the employee handbook. She asserts this permits a
    reasonable inference the defendants did not reasonably believe the truth of their
    accusations. Sachs also argues all of the defendants "recanted" their accusations in their
    depositions. The latter assertion is not supported by record citations, or, for that matter,
    the summary judgment record.6
    The question is whether Sachs's evidence raises a triable issue of fact for the jury
    that the defendants "lacked reasonable grounds for belief in the truth of [their]
    publication[s] and therefore acted in reckless disregard of [Sachs's] rights." (Roemer v.
    Retail Credit Co. (1975) 
    44 Cal.App.3d 926
    , 936; in part citing MacLeod v. Tribune
    6       Sachs refers to the deposition of Bates, which is not included in the record.
    Though excepts from Nelson's deposition are in the record, Sachs's cited to pages that are
    not included. As for Wilkerson-Howard, she did not purport to recant her prior
    statements in her deposition. Rather, Wilkerson-Howard explained she was complaining
    about the indirect neglect of children resulting from Sachs's poor treatment of Center staff
    and its consequences. Powers asserted in her deposition that she had not seen Sachs
    neglect children within the meaning of the Penal Code. But Powers also explained she
    had never reported that Sachs had neglected children in the first place. In fact, none of
    the statements made in Powers's January 29, 2010 e-mail concerning Center's clients (see
    footnote 3, ante) suggest Sachs was committing neglect as that term is defined within the
    Penal Code (see footnote 7, post).
    26
    Publishing Co. (1959) 
    52 Cal.2d 536
    , 552; see also McGrory v. Applied Signal
    Technology, Inc., 
    supra,
     212 Cal.App.4th at p. 1540.) The premise of Sachs's argument
    concerning the individual defendants' unreasonable belief in the truth of their complaints
    is that each defendant failed to report a claim of suspected child abuse or neglect in
    violation of asserted obligations under Penal Code section 11165.7. But neglect for
    purposes of that law is particularly defined,7 and the defendants' complaints, viewed in
    the context of their e-mails and in light of Sachs's job duties, are not reasonably construed
    as complaints of severe or general neglect within the meaning of that law. And, as
    stated, each individual defendant disavowed any improper motive or falsity in sending
    her e-mail communications about Sachs to Center's management. (Accord, Cuenca v.
    Safeway San Francisco Employees Fed. Credit Union, 
    supra,
     180 Cal.App.3d at p. 998.)
    Even viewing the admissible evidence in the light most favorable to Sachs, we conclude a
    trier of fact cannot reasonably infer defendants' complaints were made recklessly or
    without reasonable belief in their truth.
    7       Penal Code section 11165.2 provides that " 'neglect' means the negligent treatment
    or the maltreatment of a child by a person responsible for the child's welfare under
    circumstances indicating harm or threatened harm to the child's health or welfare" and
    includes both acts and omissions. (Pen. Code, § 11165.2.) The statute defines both
    severe and general neglect. (Id. at subds. (a) & (b).) Severe neglect is "the negligent
    failure of a person having the care or custody of a child to protect the child from severe
    malnutrition or medically diagnosed nonorganic failure to thrive" and "those situations of
    neglect where any person having the care or custody of a child willfully causes or permits
    the person or health of the child to be placed in a situation such that his or her person or
    health is endangered . . . including the intentional failure to provide adequate food,
    clothing, shelter, or medical care." (Pen. Code, § 11165.2, subd. (a).) General neglect is
    "the negligent failure of a child care provider to provide adequate food, clothing, shelter,
    medical care or supervision where no physical injury to the child has occurred." (Pen.
    Code, § 11165.2, subd. (b); see also Cal. Code Regs., tit. 11, § 930.30, subd. (b)(1).)
    27
    c. Claim of Failure to Reasonably Investigate
    Sachs contends she has raised a triable issue of fact as to malice stemming from
    the individual defendants' failure to verify facts before sending their e-mails, and Center's
    failure to interview "obvious witnesses" or consult "relevant documentary sources," as
    well as its reliance on sources "knowingly hostile" to her in deciding to terminate her.
    She maintains there are numerous examples of these failures. According to Sachs,
    McCaslin and Nelson should have been suspicious of the complaints because of the
    individuals' prior discipline by Sachs, but rather than following Center's internal policies
    regarding complaints by employees, McCaslin summarily terminated her.
    Sachs relies on evidence, including the serious incident reports, that was not
    before the trial court when it considered defendants' summary judgment motion. Indeed,
    with the exception of one unhelpful reference to a bates stamp, all of her assertions are
    made without record support. For that reason alone, Sachs has not demonstrated a triable
    issue of fact as to malice on a theory of any particular defendant's insufficient
    investigation.
    Sachs's claims are unavailing on the merits in any event. The law is clear,
    including by Sachs's own cited authorities, that "failure to investigate will not alone
    support a finding of actual malice . . . ." (Harte-Hanks Communications, Inc. v.
    Connaughton (1989) 
    491 U.S. 657
    , 692; and see Annette F. v. Sharon S. (2004) 
    119 Cal.App.4th 1146
    , 1169 [mere failure to investigate the truthfulness of a statement, even
    when a reasonably prudent person would have done so, is insufficient to demonstrate
    actual malice].) There must be some showing of "purposeful avoidance of the truth" or a
    28
    party's inaction "was a product of a deliberate decision not to acquire knowledge of facts
    that might confirm the probable falsity of [the] charges." (Harte-Hanks, at p. 692;
    Antonovich v. Superior Court (1991) 
    234 Cal.App.3d 1041
    , 1048; see also Rosenaur v.
    Scherer (2001) 
    88 Cal.App.4th 260
    , 277.) When a case involves the republication of a
    third party's defamatory falsehoods, " 'failure to investigate before publishing, even when
    a reasonably prudent person would have done so, is not sufficient.' " (Khawar v. Globe
    Intern., Inc. (1998) 
    19 Cal.4th 254
    , 275-276.)
    Here, defendants presented evidence that McCaslin did in fact investigate the
    claims against Sachs; he visited the Discovery Hills campus in November 2009 and
    observed Sachs's hostile treatment of staff. He spoke with Bates and met personally with
    Powers. Bates's claim concerning Sachs pushing a table at her was documented in
    Bates's own contemporaneous handwritten notes, which cover incidents occurring over
    the course of three months in late 2010 through early 2011. Nothing in McCaslin's July
    2010 declaration, relied upon by Sachs as somehow establishing different reasons for his
    termination decision, contradicts this evidence.8 In any event, McCaslin gave an
    independent reason for Sachs's termination, which was Sachs's incompetent performance
    of her job duties particularly in preparing RFPs, and lack of knowledge about her own
    8      In his July 2010 declaration, McCaslin states: "I, along with . . . Nelson conducted
    an investigation into Ms. Sachs' [sic] treatment of children, employees and attention to
    her duties. We reviewed employee letters, e-mails, and spoke with employees. Our
    investigation revealed that Ms. Sachs, for over two years, had been neglecting children,
    employees and her [Center] duties."
    29
    program, all of which was personally observed and attested to by Wilkerson-Howard in
    support of the motion.
    Unlike the cases Sachs relies on for her general propositions, Sachs does not
    explain what about these circumstances should have suggested to McCaslin or any other
    center employee that "obvious" witnesses or documents would have confirmed or
    disproved the e-mails' allegations or Bates's claims. (See, e.g., Harte-Hanks
    Communications, Inc. v. Connaughton, supra, 491 U.S. at pp. 682, 692 [defendant
    newspaper instructed reporters to interview all witnesses to an alleged defamatory
    conversation except Patsy Stephens, who the defendant knew was a "key witness," "the
    one witness who was most likely to confirm [the publisher's] account of the events," and
    whose denial "would quickly put an end to the story"; defendant also decided not to listen
    to tapes of Stephens's interview which would have verified or disproved what the
    publisher said about the interview]; Khawar v. Globe Intern., Inc., supra, 19 Cal.4th at p.
    277 [defendant's editors did not contact eyewitnesses to Robert Kennedy assassination
    about which defamatory accusations were made, including "prominent individuals who
    could easily have been located"; nor did anyone review the voluminous public records of
    the government investigation, and defendant's managing editor "conceded . . . that Globe
    made no attempt to independently investigate the truth of any of the statements in the . . .
    book"].) The information obtained by McCaslin and Nelson was consistent with earlier
    2008 complaints about Sachs's conduct and supported by personal observations of
    Powers, Domingue, Davis and Bates, and other sources within Center who Sachs could
    identify via discovery. In their summary judgment declarations, each defendant stated
    30
    they personally interacted with Sachs, and their observations of her mismanagement and
    behavior were based on their personal knowledge.9 As for Powers's listing of events, she
    stated they were based primarily on her personal observations, and otherwise were based
    on credible and verified reports from staff who had reported the matter to her. Sachs has
    not demonstrated that the information was based on unverifiable anonymous sources, nor
    has she presented evidence allowing some inference that their stories could have been
    contradicted by a particular person or document. There is no evidence similar to the
    authorities cited by Sachs either supporting a jury finding, or permitting an inference, of
    malice.
    Accordingly, we cannot reasonably infer that McCaslin or any other Center
    employee ignored information that would have rebutted the January 2010 e-mails or
    Bates's complaints. The evidence as a whole, even circumstantially, does not allow an
    inference that there were " 'obvious reasons to doubt the veracity of [the statements of
    Bates, Davis, Domingue and Powers] or the accuracy of [their] reports . . .' " (Khawar v.
    Globe Intern., Inc., supra, 19 Cal.4th at p. 276.)
    9       Bates states she "personally interacted with [Sachs] on a daily basis"; "observed
    Ms. Sachs delegate many of her program manager responsibilities to me including
    helping to prepare the Discovery Hills Program request for proposal"; and all of her notes
    regarding Sachs "were true and based on my personal observations in good faith . . ."
    Davis states: "I wrote an email and sent it only to . . . Nelson and . . . McCaslin
    concerning a January 27, 2010 incident I personally witnessed involving . . . Sachs and a
    client." Domingue states that the "content of my email was entirely true as I personally
    observed Ms Sachs' [sic] conduct." Powers states she "personally observed Ms. Sachs
    [sic] lack of supervision for both the children's program . . . and the adolescents'
    program"; "personally observed Ms. Sachs' [sic] neglect of children clients, families,
    employees and her [Center] duties"; and "personally observed Ms. Sachs' [sic] violate
    company policy and procedures on numerous occasions."
    31
    d. Failure to Disclose "Exculpatory" Evidence
    Citing Parrott v. Bank of America Nat. Trust & Savings Assn. (1950) 
    97 Cal.App.2d 14
     and Stationers Corp. v. Dun & Bradstreet (1965) 
    62 Cal.2d 412
    , 420-421
    (Stationers Corp.), Sachs contends malice should be inferred from defendants' failure to
    disclose exculpatory information—the serious incident reports—or their refusal to
    disclose the sources of defamatory information.
    We disregard Sachs's references to the serious incident reports submitted in
    connection with her reconsideration motion. Otherwise, Sachs maintains Center "failed
    to disclose the fact that McCaslin claims to have told Wilkerson well in advance of the
    firing that he wanted to get rid of [Sachs], but they both wanted to keep her on staff long
    enough to deceive the County . . . in approving their $5M funding request." She argues
    Wilkerson-Howard did not disclose the statements made in her January 20, 2010 e-mail,
    which Center did not include in her employment file. Sachs finally argues both Powers
    and Domingue did not disclose the sources of their information in their e-mails.
    The sole matter cited by Sachs for her claim about McCaslin is a snippet from this
    court's prior decision concerning defendants' section 425.16 anti-SLAPP motion, in
    which we summarized defendant's arguments about the January 2010 e-mails being
    matters of public concern. (Sachs v. San Diego Center for Children (Dec. 2, 2011,
    D058477) [nonpub. opn.].) Nothing in those few sentences from our prior opinion
    supports Sachs's assertion. To the extent Sachs is claiming that McCaslin withheld his
    true reasons for her termination, Sachs and her counsel had possession of his July 2010
    declaration from which she apparently gleans that conclusion. As for Powers and
    32
    Domingue, as we have pointed out, each stated under oath the observations about Sachs
    contained in their e-mails were true and based either entirely or primarily on their
    personal observations.
    Sachs's cited authorities are irrelevant, inapposite and do not stand for her asserted
    proposition. In Parrott v. Bank of America Nat. Trust & Savings Assn., supra, 
    97 Cal.App.2d 14
     a jury awarded the plaintiff damages on her claim of false imprisonment
    and wrongful discharge after she was wrongly accused of stealing a deposit. (Id. at p.
    16.) At the page cited by Sachs, the appellant bank claimed the court erred by admitting
    evidence as to posttermination acts suggesting oppression, fraud or malice for purposes
    of a jury award of punitive damages; the appellate court held the jury could reasonably
    infer malice from the letters sent by the bank and bank's other actions in dealing with the
    plaintiff after her employment was terminated. (Id. at p. 25.) The case does not involve
    the section 47, subdivision (c) privilege or contain any discussion concerning
    nondisclosure of exculpatory information as permitting an inference of malice.
    Stationers Corp., 
    supra,
     
    62 Cal.2d 412
    , turns on its unique facts. There, plaintiffs
    sued a merchantile agency for defamation, libel and negligence stemming from a report
    and letter issued by the defendants describing litigation filed against the plaintiff. The
    report stated the action had alleged the managers fraudulently appropriated corporate
    assets, and stated there were "authorities" who opined the suit had "considerable merit"
    and potential to bring about the removal of a top manager. (Id. at pp. 414-416.) The
    defendant moved for summary judgment on grounds the publications were privileged
    under section 47, subdivision (c) and submitted declarations from three employees, one
    33
    of whom stated he had spoken with and relied in good faith on the statements of four
    unidentified credit managers who he believed to be reliable and truthful. (Id. at pp. 417-
    419.) In a counter declaration, the plaintiff stated he could not deny or offer evidence
    rebutting those assertions without the identities of the credit managers, which he had tried
    to obtain from the defendant. (Id. at p. 419.) Liberally construing the plaintiff's
    declaration, the California Supreme Court stated the plaintiff "in effect claimed that
    defendants' refusal to disclose the names prevented plaintiffs from contravening [the
    declarant's] assertion of good faith reliance on the statements of the credit managers."
    (Id. at p. 421.) Thus, the court held that under settled principles summary judgment had
    been improperly granted; defendants had made an "ipse dixit assertion of good faith" and
    it would be unjust for a defendant to raise the qualified privilege without requiring him to
    disclose information in his possession necessary to determine whether the statements
    were made without malice. (Id. at pp. 420-421.) The court further rejected the
    defendants' argument that their declarations were uncontroverted: "Defendants cannot
    assert with propriety that the declarations opposing the motion are insufficient, when the
    insufficiency is compelled by their own evasion." (Id. at p. 421.)
    Stationers Corp., supra, 
    62 Cal.2d 412
    , addresses the respective moving and
    opposing summary judgment burdens, it does not hold that malice, for purposes of the
    section 47, subdivision (c) privilege, may be inferred by the failure to disclose
    information. More importantly, unlike the plaintiff in Stationers Corp., Sachs does not
    claim she was unable to meaningfully oppose defendants' summary judgment motion, or
    that she had tried, but was unable, to ascertain the identity of any complaining person
    34
    during discovery. Indeed, Sachs disputes the truth of the January 2010 e-mails in her
    declaration opposing the motion. The evidence shows the individual defendants either
    complained about Sachs's own conduct from their own firsthand knowledge or relied on
    reports of other Center employees with whom Sachs interacted. Thus, the circumstances
    are entirely unlike those in Stationers Corp., because the complaints pertain to Sachs's
    own conduct, which she is capable of admitting or denying.
    C. Cause of Action Against Center for Breach of the Covenant of Good Faith and Fair
    Dealing
    Sachs contends Center was not entitled to summary judgment on her cause of
    action for breach of the implied covenant of good faith and fair dealing; that she has
    demonstrated the existence of triable issues of material fact as to whether Center
    breached the implied covenant. Specifically, Sachs argues Center admitted that a
    contract existed and that she "performed all of the significant things that the contract
    required and received acknowledgement of this in all contemporaneous official business
    documentation, employment reviews, and SDCC funding requests to third parties." She
    argues Center "unfairly interfered with her continued employ without following the
    procedures set forth in the Employment Manual, without advising her of three
    complaining e-mails sent within the last two weeks before her summary firing, and by
    failing to investigate complaints about her conduct." She further argues Center "unfairly
    interfered with [her] right to receive the benefits of the contract" by accepting defendants'
    e-mails at face value and not investigating their truth. Sachs argues Center's breach
    harmed her in that she lost her job and associated income, was unable to find replacement
    35
    work because Center did not provide a reference letter, and had her credentials used
    "unwittingly" so that Center could obtain funding. As with Sachs's other arguments, her
    assertions are not supported by any citation to the record, and on the latter point, Sachs
    refers us to other sections of her brief to find the details of these failings.
    We nevertheless conclude Sachs has not demonstrated the existence of triable
    issues of material fact as to whether Center breached the implied covenant of good faith
    and fair dealing. A covenant of good faith and fair dealing is implied in every contract
    " ' " 'that neither party will do anything [that] will injure the right of the other to receive
    the benefits of the agreement.' " ' " (Agosta v. Astor (2004) 
    120 Cal.App.4th 596
    , 607-
    608.) The implied covenant of good faith and fair dealing cannot, however, "impose
    substantive terms and conditions beyond those to which the contract parties actually
    agreed." (Guz, 
    supra,
     24 Cal.4th at pp. 349.) It "exists merely to prevent one contracting
    party from unfairly frustrating the other party's right to receive the benefits of the
    agreement actually made." (Ibid; see also Racine & Laramie, Ltd. v. Department of
    Parks & Recreation (1992) 
    11 Cal.App.4th 1026
    , 1032 [there is no obligation to deal
    fairly or in good faith absent an existing contract].) "Thus if the employer's termination
    decisions, however arbitrary, do not breach . . . a substantive contract provision, they are
    not precluded by the covenant." (Guz, at p. 350.)
    Sachs's conclusory and unsupported assertions make clear that her complaint is
    that Center wrongfully or in bad faith terminated her employment. We observe that in
    the statement of facts section of her brief, Sachs states she "worked under contract with
    [Center] for almost four years" and that all of the individual defendants were aware of
    36
    this contract. As support, Sachs cites to Center's response to a form interrogatory asking
    whether Sachs's employment relationship was governed by any written, oral or implied
    agreement, to which Center answered yes, and stated that Sachs had "agreed to abide by
    various policies which were contained in [her] employment file" and she "signed
    acknowledging her employment relationship with [Center] was 'at will' and could be
    terminated by herself or [Center], at any time, for any reason, so long as the reason was
    not unlawful." Sachs's evidence merely shows that Center admitted in discovery that
    Sachs's employment was expressly at will.
    An express agreement for at will employment precludes a claim for breach of the
    covenant of good faith and fair dealing, as well as any other breach of implied contract.
    (Guz, supra, 24 Cal.4th at pp. 340 & fn. 10, 350-352; Agosta v. Astor, supra, 120
    Cal.App.4th at pp. 604 [express at will contract by definition allows an employer to sever
    the employment relationship with or without cause], 607-608; Starzynski v. Capital
    Public Radio, Inc. (2001) 
    88 Cal.App.4th 33
    , 38-39; see also Cruey v. Gannett Co.,
    supra, 64 Cal.App.4th at p. 365 ["Cruey's failure to generate a triable issue as to an
    implied-in-fact agreement not to terminate except for good cause, which is sufficient to
    overcome a contrary express provision, moots any need to examine whether Gannett
    acted in good faith when it terminated Cruey."].)
    In her summary judgment opposition, Sachs did not dispute the fact she signed
    documents expressly acknowledging and agreeing her employment was at will. Sachs
    testified in her deposition she understood her employment was terminable at will. Her
    claims are largely identical to those made by the plaintiff and rejected in Guz, who
    37
    asserted his former employer "violated its established personnel policies when it
    terminated him without a prior opportunity to improve his 'unsatisfactory' performance"
    and that, even if his employment was at will, the implied covenant "precluded [his
    employer] from 'unfairly' denying him the contract's benefits by failing to follow its own
    termination policies." (Guz, 
    supra,
     24 Cal.4th at pp. 348-349.) Any other possible
    remedy arising from Center's personnel policies and practices may be contractual (id. at
    pp. 352-353), but Sachs does not assert a claim for breach of contract. Thus, the
    undisputed nature of Sachs's at will employment defeats Sachs's cause of action,
    warranting summary judgment on this claim.
    D. Cause of Action for Intentional Interference with Contract Against the Individual
    Defendants
    In order to prevail on a claim for intentional interference with contract, Sachs must
    prove the existence of a valid, enforceable contract between her and Center. (Hahn v.
    Diaz-Barba (2011) 
    194 Cal.App.4th 1177
    , 1196; Tuchscher v. Development Enterprises,
    Inc. v. San Diego Unified Port Dist. (2003) 
    106 Cal.App.4th 1219
    , 1239; Bed, Bath &
    Beyond of La Jolla, Inc. v. La Jolla Village Square Venture Partners (1997) 
    52 Cal.App.4th 867
    , 879.) In addressing this cause of action, Sachs acknowledges, as she
    must, that her agreement with Center was for at will employment. Citing Pacific Gas &
    Electric Co. v. Bear Stearns & Co. (1990) 
    50 Cal.3d 1118
    , she argues that interference
    with an at-will contract is actionable interference "on the theory that a contract ' "at the
    will of the parties, respectively does not make it one at the will of others." ' " (Id. at p.
    1127.) She maintains that "[c]ircumstantial evidence demonstrates that [defendants']
    38
    actions were not directed towards resolution of problems with Appellant, but rather to
    disrupt her employment relationship with [Center]."
    Having reviewed the summary judgment evidence, we have not found anything
    rebutting each of the individual defendants' sworn statements that they were not aware
    any contract existed between Sachs and Center, and did not intend to breach any contract.
    Sachs's evidence (Center's discovery admission) does not establish an underlying
    enforceable contract of employment, it merely shows she and Center had an at will
    employment arrangement. Where "the undisputed facts negate the existence . . . of the
    contract claimed, summary judgment is proper." (Guz, supra, 24 Cal.4th at p. 337.)10
    10      There is another reason why Sachs's claim fails. Even presuming the existence of
    some contract of employment, the California Supreme Court has rejected claims for
    alleged interference of an employment contract by managers and coemployees acting
    within the course and scope of their employment to protect the employer's interest. "It is
    . . . well established that corporate agents and employees acting for and on behalf of a
    corporation cannot be held liable for inducing a breach of the corporation's contract."
    (Shoemaker v. Myers (1990) 
    52 Cal.3d 1
    , 24; Mintz v. Blue Cross of California (2009)
    
    172 Cal.App.4th 1594
    , 1604). In Shoemaker v. Myers, a terminated public employee
    sought to claim wrongful interference with a business relationship and wrongful
    inducement of breach of contract against various directors and officers of the department
    for which he worked. (Id. at pp. 7-11 & fn 2.) The supervisors were authorized to
    terminate his employment and were acting on the employer's behalf. (Id. at p. 25.)
    Although Shoemaker did not have a contract of employment to be breached because he
    was a public employee (id. at pp. 23-24), the court concluded that the department's
    officers stood "in the place of the employer" and the department could not "act except
    through such agents," thus there was "no viable 'inducement of breach of contract' or
    'interference with economic advantage' that [was] distinguishable from a cause of action
    for breach of contract." (Id. at p. 25.) Here, Sachs has not claimed any of the individual
    defendants were acting outside the scope of their duties or employment, or that they were
    not authorized to communicate their complaints concerning Sachs. She does not rebut
    their claims that they were acting in the interests of Center's clients.
    39
    E. Cause of Action for Intentional Interference with Prospective Economic Relations
    Sachs contends she raised evidence showing she had an economic relationship
    with Center, and that the individual defendants were attempting to disrupt the
    relationship. She claims Bates "secretly went outside of proper procedures to secretly
    complain to McCaslin about [Sachs]" and the other defendants "secretly sent emails to
    [Sachs's] superiors also outside of proper procedures and without notifying [Sachs]." She
    states defendants "intended to disrupt, if not terminate, Appellant relationship [sic] with
    [Center], and succeeded."
    To prevail on a cause of action for interference with prospective economic
    advantage, Sachs has the burden of proving not only that defendants knowingly or
    negligently interfered with an economic relationship, but that they engaged in conduct
    that was wrongful by some legal measure other than the fact of interference itself.
    (Tuchscher Development Enterprises, Inc. v. San Diego Unified Port Dist., 
    supra,
     106
    Cal.App.4th at p. 1242.)
    Sachs does not explain with any authority or reasoned analysis how any of the
    asserted interference she describes was wrongful by some legal measure. And she has
    described no "prospective economic advantage" other than the continuation of the
    employment relationship. (Accord, Shoemaker v. Myers, supra, 52 Cal.3d at p. 24.)
    Sachs makes clear that the gravamen of this cause of action is defendants' interference
    causing the disruption or termination of her employment with Center. Thus, the claim is
    identical in substance to her claim for inducing breach of contract, on which she has
    shown no triable issue of material fact that would defeat summary judgment.
    40
    III. Motion and Cross-Motion for Sanctions
    Defendants and Sachs have each moved for sanctions. Defendants point to the
    procedural and other deficiencies in Sachs's briefing, as well as the trial court's prior
    imposition of sanctions against Sachs for her refusal to withdraw various subpoenas her
    counsel issued. They argue Sachs's appeal is frivolous and taken to delay her payment of
    over $20,000 in prevailing party costs, and they request monetary sanctions of $43,115 in
    attorney fees and costs to respond to Sachs's opening brief. Alternatively, they ask for an
    award of $11,305 for extra work performed stemming from Sachs's rule of court
    violations.
    For her part, Sachs seeks $9,510 in sanctions for her counsel's 31.7 hours spent in
    opposing defendants' sanctions motion. She argues defendant's motion is a frivolous
    attempt to "extort settlement terms" and, because it repeats their claims about her
    procedural violations, constitutes an impermissible surreply brief. She asserts defendants
    have improperly introduced new matter into the record (the motion regarding subpoenas)
    that is not reasonably material to the appeal's determination. In a sworn declaration
    supporting the motion, Sachs's counsel summarizes e-mails and letters pertaining to the
    parties' settlement discussions, and claims defendants' counsel threatened to file their
    sanctions motion in the event Sachs did not agree to newly inserted settlement terms.
    Sachs's counsel's declaration is argumentative, and purports to set out facts (such as
    testimony occurring in pending litigation) about which she has not shown personal
    knowledge. Defendants oppose Sachs's sanctions motion in part on grounds it was not
    timely filed within 10 days after her reply brief was due (Cal. Rules of Court, rule
    41
    8.276(b)(2)) and is based on inadmissible mediation and settlement communications.
    (Evid. Code, §§ 1119, 1126, 1152, 1154).
    We decline to award sanctions. An appeal should be deemed frivolous " 'only
    when it is prosecuted for an improper motive—to harass the respondent or delay the
    effect of an adverse judgment—or when it indisputably has no merit—when any
    reasonable attorney would agree that the appeal is totally and completely without
    merit.' " (In re Reno (2012) 
    55 Cal.4th 428
    , 513, italics omitted; In re Marriage of
    Flaherty (1982) 
    31 Cal.3d 637
    , 650.) " '[A]ny definition [of a frivolous appeal] must be
    read so as to avoid a serious chilling effect on the assertion of litigants' rights on appeal.
    Counsel and their clients have a right to present issues that are arguably correct, even if it
    is extremely unlikely that they will win on appeal. An appeal that is simply without merit
    is not by definition frivolous and should not incur sanctions. Counsel should not be
    deterred from filing such appeals out of a fear of reprisals. . . . In reviewing the dangers
    inherent in any attempt to define frivolous appeals, . . . courts cannot be "blind to the
    obvious: the borderline between a frivolous appeal and one which simply has no merit is
    vague indeed . . . . The difficulty of drawing the line simply points up an essential
    corollary to the power to dismiss frivolous appeals: that in all but the clearest cases it
    should not be used." [Citation.] The same may be said about the power to punish
    attorneys for prosecuting frivolous appeals: the punishment should be used most
    sparingly to deter only the most egregious conduct.' " (In re Reno, at p. 513.)
    Though Sachs's briefing was far from a model of good appellate practice, we
    cannot say every position taken by her was so wrong that any reasonable attorney would
    42
    agree her appeal is indisputably without merit. Defendants have not presented evidence
    that Sachs has taken this appeal for an improper purpose, i.e., to delay some order
    requiring her to pay money to defendants. The sanctions order to which they refer, issued
    in July 2012, required Sachs to pay $2,400 in sanctions "within two weeks of this
    hearing." There is no evidence Sachs failed to satisfy this order or it was somehow
    stayed by this appeal. Indeed, in response, Sachs's counsel states under oath that those
    sanctions "have long ago been paid." Further, defendants' assertions concerning the
    approximately $20,000 cost award are not addressed in the attorney declaration
    supporting their sanctions motion.
    As for Sachs's cross-motion for sanctions, we conclude, regardless of its
    timeliness, she has not shown with admissible evidence that defendants' sanctions motion
    was brought for improper motives. Nor, in view of Sachs's procedural and substantive
    failings, including her reliance upon evidence outside the summary judgment record, has
    she demonstrated the motion is totally without merit. We accordingly deny the parties'
    sanctions motions.
    43
    DISPOSITION
    The judgment is affirmed. The motions for sanctions are denied. The parties are
    to bear their own costs on appeal.
    O'ROURKE, J.
    WE CONCUR:
    HUFFMAN, Acting P. J.
    McDONALD, J.
    44