Obillo v. Arvest Bank Group CA4/1 ( 2016 )


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  • Filed 6/28/16 Obillo v. Arvest Bank Group CA4/1
    NOT TO BE PUBLISHED IN OFFICIAL REPORTS
    California Rules of Court, rule 8.1115(a), prohibits courts and parties from citing or relying on opinions not certified for
    publication or ordered published, except as specified by rule 8.1115(b). This opinion has not been certified for publication
    or ordered published for purposes of rule 8.1115.
    COURT OF APPEAL, FOURTH APPELLATE DISTRICT
    DIVISION ONE
    STATE OF CALIFORNIA
    FLORENCIO I. OBILLO,                                                D068364
    Plaintiff and Appellant,
    v.                                                         (Super. Ct. No. 37-2014-00025791-
    CU-BC-CTL)
    ARVEST BANK GROUP, INC. et al.,
    Defendants and Respondents.
    APPEAL from a judgment of the Superior Court of San Diego County, Joel M.
    Pressman, Judge. Affirmed.
    Florencio I. Obillo, in pro. per., for Plaintiff and Appellant.
    Malcolm Cisneros, William G. Malcolm and Brian S. Thomley, for Defendant and
    Respondent.
    Florencio I. Obillo appeals from a judgment of dismissal following the sustaining
    of a demurrer to his second amended complaint (SAC) without leave to amend. Obillo
    filed this lawsuit after he defaulted on his home mortgage and the bank sold the home in
    a non-judicial foreclosure sale. In his SAC, Obillo alleged seven causes of action against
    defendants Arvest Bank Group, Inc. (Arvest) and Central Mortgage Company (Central)
    and an eighth cause of action against Arvest, Central and Deutsche Bank National Trust
    Company (DB). All of the causes of action pertain to the foreclosure.
    The trial court entered a judgment in favor of defendants after concluding a
    settlement agreement in a previous unlawful detainer action barred Obillo's claims and
    the SAC failed to state a claim for any cause of action in any event. We conclude the
    settlement agreement results in a more limited issue preclusion bar but agree the SAC
    nonetheless failed to state a claim for any cause of action and, therefore, affirm the
    judgment.
    I. FACTUAL AND PROCEDURAL BACKGROUND
    Because this appeal arises from the sustaining of a demurrer, we summarize the
    underlying facts stated in the SAC, accepting as true the properly pleaded factual
    allegations and judicially noticed facts.1 (See Debrunner v. Deutsche Bank National
    Trust Co. (2012) 
    204 Cal. App. 4th 433
    , 435-36.)
    1      The trial court granted the parties' requests for judicial notice—the record does not
    indicate either were opposed—and took notice of a number of documents as requested.
    (See Fontenot v. Wells Fargo Bank, N.A. (2011) 
    198 Cal. App. 4th 256
    , 264 [courts
    may take judicial notice of the existence and recordation of real property records,
    including deeds of trust, and legally operative documents] disapproved on other ground
    in Yvanova v. New Century Mortgage Corporation (2016) 
    62 Cal. 4th 919
    .) Neither party
    disputes the judicial notice ruling on appeal.
    2
    A.    Original Mortgage and Deed of Trust, Modification and Default
    In 2004, Obillo obtained a home mortgage from Downey Savings and Loan
    Association, which later assigned the mortgage and deed of trust to Central. In 2008,
    Obillo had an unpaid principal balance in excess of the original loan amount and entered
    into a loan modification agreement with Central, which amended and supplemented the
    deed of trust. Obillo fell behind on his payments under the modification agreement and,
    in June 2010, Central recorded a notice of default and election to sell under the deed of
    trust.
    B.    Request for a Further Modification
    Obillo subsequently filed for bankruptcy protection. In October 2012, Central
    wrote to Obillo's bankruptcy counsel and offered to provide information regarding loss
    mitigation alternatives, including a potential loan modification. The letter stated Central
    was not agreeing Obillo qualified for assistance and Central was under no obligation to
    provide any such assistance, even if Obillo provided all the information requested for
    evaluation. In April 2013, Obillo's bankruptcy counsel authorized Central to discuss
    alternatives directly with Obillo. Shortly thereafter, Obillo submitted a loan modification
    application and requested that Central evaluate him under the Home Affordable
    Modification Program (HAMP).2 On May 7, 2013, Central acknowledged timely receipt
    of Obillo's application and informed him it needed additional information and
    documentation by May 22.
    2        We describe HAMP, post, in the discussion section of this opinion.
    3
    On May 13, 2013, Obillo dismissed his bankruptcy. The following day, he
    submitted additional documents regarding the loan modification to Central. On May 23,
    2013, Central advised Obillo that Central had not received a number of the documents it
    had requested and that Obillo was not eligible for any alternative to foreclosure. The
    letter also described the process for appeal and notified Obillo that Central had assigned
    him a sole point of contact (SPOC), Kimberly Spencer.
    On June 14, 2013, Central recorded a Notice of Trustee Sale, stating the property
    would be sold on July 10, 2013. On July 1, Spencer informed Obillo his file had been
    submitted to a loss mitigation specialist.3 On July 3, she notified him that the foreclosure
    sale was postponed to August 12, 2013. On July 9, Central sent Obillo a letter stating he
    was not eligible for any alternative to foreclosure because Central had determined it was
    unable to offer a modified payment that would be more affordable than Obillo's current
    payment.
    C.     Foreclosure Sale
    Central proceeded with the nonjudicial foreclosure sale on October 1, 2013, and an
    assignment of deed of trust and deed upon sale were recorded shortly thereafter.
    D.     Unlawful Detainer Action
    After the sale, DB filed an unlawful detainer action against Obillo pursuant to
    Code of Civil Procedure section 1161a, subdivision (b)(3), which permits a party to bring
    an unlawful detainer action where the property has been sold in a nonjudicial foreclosure
    3      The record does not indicate why Central continued to consider Obillo for an
    alternative to foreclosure after the May 23, 2013 denial letter.
    4
    sale. The parties settled and stipulated to a dismissal with prejudice. Pursuant to the
    settlement agreement, Obillo released "Deutsche Bank, its agents . . . affiliates, assigns
    and successors in interest from any and all claims, demands, charges, debts, defenses,
    actions, obligations, damages, complaints, controversies and liabilities whatsoever
    which . . . were or could have been brought in or as part of the UD Action."
    E.     Current Action
    Obillo then filed the present lawsuit against Arvest, Central and DB (collectively,
    Defendants). Following an initial demurrer, Obillo filed the SAC, which alleges the
    following causes of action against Arvest and Central: (1) Breach of Implied Covenant
    of Good Faith and Fair Dealing; (2) Rosenthal Violations; (3) Fraud and Deceit or
    Concealment; (4) Unfair Business Practices pursuant to Business and Professional Code
    sections 17200, 17203, 17500; (5) Promissory Estoppel; (6) Breach of Written Contract;
    (7) Wrongful Foreclosure and Quiet Title; (8) Disability, Medical Conditions and Source
    of Income Discrimination pursuant to Government Code section 12955, subsections (e)
    and (i). The SAC asserts Arvest is the parent of Central and, thereafter, does not
    distinguish between the two, referring to them collectively as Central. The SAC also
    asserts the cause of action for wrongful foreclosure and quiet title, but no others, against
    DB.
    Defendants demurred to the SAC and the court granted the demurrer, reasoning
    the release in the settlement agreement barred all of the asserted claims in the SAC and,
    in any event, the SAC failed to allege facts sufficient to state a cause of action for any of
    the asserted claims. The court denied leave to amend because Obillo still had not alleged
    5
    any fact sufficient to state a valid cause of action and, subsequently, entered judgment
    against Obillo.
    II. DISCUSSION
    On appeal, Obillo argues the settlement agreement does not bar the presently
    asserted claims and the SAC pleads facts sufficient to support each claim. As we explain,
    we conclude the settlement agreement bars Obillo from asserting any deficiencies in title
    or failure to comply with the requirements of Civil Code section 2924, and the SAC fails
    to allege additional facts sufficient to support any other claim.
    A.     Standard of Review
    We review a judgment of dismissal based on an order sustaining a demurrer
    without leave to amend de novo, exercising our own independent judgment to determine
    whether the complaint states sufficient facts to constitute a cause of action or a right to
    the relief requested. (Los Altos El Granada Investors v. City of Capitola (2006) 
    139 Cal. App. 4th 629
    , 648; Blank v. Kirwan (1985) 
    39 Cal. 3d 311
    , 318 (Blank).) We read the
    pleading as a whole and assume the truth of the facts properly pleaded by the plaintiff, as
    well as those that are judicially noticeable. (Blank, at p. 318.) We also consider
    evidentiary facts found in exhibits attached to a pleading (Frantz v. Blackwell (1987) 
    189 Cal. App. 3d 91
    , 94), and facts found in any attached written instrument control over
    inconsistent allegations made in the pleadings. (Fundin v. Chicago Pneumatic Tool Co.
    (1984) 
    152 Cal. App. 3d 951
    , 955.) However, we do not consider plaintiff's contentions,
    deductions or conclusions of law or fact. (Blank, at p. 318.) We may affirm the
    6
    judgment on any ground apparent from the record, regardless of the grounds upon which
    the trial court sustained the demurrer. (Carman v. Alvord (1982) 
    31 Cal. 3d 318
    , 324.)
    Where, as here, a demurrer is sustained without leave to amend, the trial court has
    abused its discretion if "there is a reasonable possibility that the defect can be cured by
    amendment." 
    (Blank, supra
    , 39 Cal.3d at p. 318.) The plaintiff may establish such a
    reasonable possibility for the first time on appeal but the burden of doing so falls squarely
    on the plaintiff. (Gomes v. Countrywide Home Loans, Inc. (2011) 
    192 Cal. App. 4th 1149
    ,
    1153.)
    B.    Issue Preclusion Bars Claims Related to Title and the Conduct of the
    Nonjudicial Foreclosure Sale
    1.     Applicable Law
    A judgment in an unlawful detainer action typically has limited res judicata effect,
    but where the unlawful detainer action is brought in accordance with Code of Civil
    Procedure section 1161a, subdivision (b)(3), subsequent claims related to questions of
    title or conduct directly related to the nonjudicial foreclosure sale are typically barred.
    (Vella v. Hudgins (1977) 
    20 Cal. 3d 251
    , 255 (Vella); see Orcilla v. Big Sur, Inc. (2016)
    
    244 Cal. App. 4th 982
    , 1010-1011 (Orcilla) [applying Vella to find res judicata bars
    action for quiet title in this context]; Malkoskie v. Option One Mortgage Corp. (2010)
    
    188 Cal. App. 4th 968
    , 976 (Malkoskie) [applying Vella to find res judicata bars multiple
    causes of action in this context].) Code of Civil Procedure section 1161a, subdivision
    (b)(3) permits the purchaser of property in a nonjudicial foreclosure sale to bring an
    unlawful detainer action to remove a person that has held over after the sale. In order to
    7
    do so, the purchaser of the property must show it acquired the property at a regularly
    conducted sale in accordance with Civil Code section 2924, which sets forth a
    comprehensive framework for the regulation of nonjudicial foreclosure sales, including
    establishing duly perfected title. (See Melendrez v. D&I Investment, Inc. (2005) 
    127 Cal. App. 4th 1238
    , 1249.) A judgment in an unlawful detainer action brought under
    Code of Civil Procedure section 1161a, subdivision (b)(3) is therefore conclusive as to
    issues regarding the title and any associated irregularities in the conduct of the trustee's
    sale necessarily determined in accordance with Civil Code section 2924. (Vella, 
    20 Cal. 3d
    at p. 255; Malkoskie, 188 Cal.App.4th at p. 973.)
    Vella, and the subsequent cases relying on Vella, use the more general term res
    judicata without specifying whether they are referring to the doctrine of claim preclusion
    or issue preclusion, a practice that has caused some confusion in California case law.
    (See DKN Holdings LLC v. Faerber (2015) 
    61 Cal. 4th 813
    , 823-824 [discussing
    differences between issue preclusion and claim preclusion].) Issue preclusion, or
    collateral estoppel, bars a party from relitigating a previously decided issue and does not
    require the party asserting preclusion to be a party to the prior litigation or to be in privity
    with such a party. (Id. at p. 824-825) It is issue preclusion, and not claim preclusion, that
    bars relitigation of issues related to compliance with Civil Code section 2925 and
    perfected title following an unlawful detainer action pursuant to Code of Civil Procedure
    section 1161a, subdivision (b)(3). (See 
    Malkoskie, supra
    , 188 Cal.App.4th at p. 976
    ["[another party] is also entitled to use the judgment as a shield, despite not having been a
    8
    party to the unlawful detainer, to prevent plaintiffs from relitigating the issue of the
    alleged defects in title."].)
    This issue preclusion bar also applies where the party agrees to entry of a
    stipulated judgment in the unlawful detainer action. (
    Malkoskie, supra
    , 188 Cal.App.4th
    at p. 973; Needelman v. DeWolf Realty Co., Inc. (2015) 
    239 Cal. App. 4th 750
    , 759
    ["Under California law, a 'judgment entered without contest, by consent or stipulation, is
    usually as conclusive a merger or bar as a judgment rendered after trial.' "].) Issue
    preclusion in this context does not, however, bar claims related to activities not directly
    connected with question of title or the conduct of the nonjudicial foreclosure sale. 
    (Vella, supra
    , 
    20 Cal. 3d
    at p. 256.)
    2.      Discussion
    Here, Obillo had an opportunity to litigate any questions related to title and any
    purported failures to comply with Civil Code section 2924 in the unlawful detainer action
    but instead agreed to a release of his claims in exchange for a dismissal with prejudice by
    Deutsche. The court determined the release barred all of Obillo's claims in the SAC.
    We agree the release bars Obillo from asserting claims related to the validity of DB's title
    or any failure to comply with the requirements of Civil Code section 2924 in the present
    case. In particular, the release bars the cause of action for wrongful foreclosure and quiet
    title, the only cause of action asserted against DB. However, the release does not bar the
    remaining claims as they include allegations that do not relate directly to the conduct of
    the nonjudicial foreclosure sale. 
    (Vella, supra
    , 
    20 Cal. 3d
    at p. 256; see also 
    Orcilla, supra
    , 244 Cal.App.4th at p. 1011 [concluding res judicata bars action for quiet title but
    9
    not equitable cause of action based on unconscionability or cause of action for unfair
    business practices].)
    Obillo's arguments against application of the settlement agreement are
    unpersuasive. First, Obillo argues the settlement agreement bars only claims against DB
    because the release is specific to DB. Respondents contend the release extends to Central
    and Arvest because they are in privity with DB, but the bar here arises from issue
    preclusion and, therefore, applies regardless of whether privity exists. Issue preclusion
    bars Obillo from asserting questions regarding issues of title, including irregularities in
    the conduct of the nonjudicial foreclosure sale, against any other party—including
    Central and Arvest. (See 
    Malkoskie, supra
    , 188 Cal.App.4th at p. 976 ["[another party] is
    also entitled to use the judgment as a shield, despite not having been a party to the
    unlawful detainer, to prevent plaintiffs from relitigating the issue of the alleged defects in
    title."].)
    Second, although his argument is not clear, Obillo appears to argue he could not
    have brought certain claims related to title in the unlawful detainer action because it was
    a limited civil action. However, the trial court had the fundamental jurisdiction to decide
    issues related to title in the unlawful detainer action under Code of Civil Procedure
    section 1161a, subdivision (b)(3). (See 
    Orcilla, supra
    , 244 Cal.App.4th at p. 1011-1012
    [superior court is a court of general jurisdiction with the power to adjudicate issues of
    title].) Obillo was required to bring any claims regarding title in that action. As Obillo
    instead stipulated to the dismissal of the unlawful detainer action, he cannot now
    relitigate such issues by questioning the jurisdiction of the court.
    10
    C. The Remaining Allegations in the SAC Do Not State a Valid Cause of Action
    1.     HAMP, HBOR and NMS Provide No Relief
    Before turning to the individual causes of action, we address Obillo's assertion that
    he has relief available under the federal HAMP law, California Homeowner Bill of
    Rights (HBOR), and the National Mortgage Settlement (NMS), as he includes allegations
    regarding all three throughout the SAC's general allegations and individual causes of
    actions. We conclude none afford Obillo relief.
    a.     HAMP
    Obillo generally alleges that Central failed to follow one or more HAMP
    guidelines in evaluating him for a loan modification. Relevant here, a borrower typically
    has no private right of action under HAMP, as the servicer's obligation to follow the
    HAMP guidelines arises only out of Servicer Participation Agreements (SPAs) contracts
    to which the borrower is not a party. (West v. JP Morgan Chase Bank, N.A. (2013) 
    214 Cal. App. 4th 780
    , 787-788, 799 (West).) SPAs are entered into between the Secretary of
    Treasury and the mortgage servicers pursuant to a federal program aimed at reducing
    foreclosures by offering incentives to the servicers in exchange for their agreement to
    offer loan modifications in accordance with HAMP guidelines. (Majd v. Bank of
    America N.A. (2015) 
    243 Cal. App. 4th 1293
    , 1301 (Majd).)
    The only recognized exception we are aware of is where the borrower asserts a
    cause of action for breach of a Trial Period Plan (TPP) Agreement, to which the borrower
    is a party, implicitly incorporating the HAMP guidelines. 
    (Majd, supra
    , 243 Cal.App.4th
    at p. 1302.) Under the HAMP guidelines, a servicer first enters into a TPP agreement
    11
    with the borrower and, if the borrower complies with all terms of the TPP, the servicer
    offers the borrower a permanent loan modification. (Ibid.)
    Here, the SAC contains no factual allegations indicating Obillo entered into a TPP
    Agreement, and he does not allege he did so on appeal. As a result, allegations in the
    SAC regarding violations of the HAMP guidelines cannot support any cause of action.
    b.     HBOR
    Obillo also alleges Central violated various provisions of the HBOR. The HBOR,
    codified at Civil Code section 2920 et seq., became effective January 1, 2013, and
    requires servicers to provide borrowers with certain notices regarding loan modifications
    and potential foreclosures. (Lueras v. BAC Home Loans Servicing, LP (2013) 
    221 Cal. App. 4th 49
    , 86, fn. 14.) Specifically, the HBOR prohibits a servicer from proceeding
    with a foreclosure while the borrower's application for a loan modification is under
    review—a practice commonly referred to as dual tracking, requires a single point of
    contact, and includes the framework for a nonjudicial foreclosure set out in Civil Code
    section 2924, among other things. (Ibid.) None of the allegations in the SAC regarding
    purported violations of the HBOR support relief here.
    As an initial matter, we have already concluded issue preclusion bars Obillo from
    relitigating issues related to Central's compliance with Civil Code section 2924. Further,
    the HBOR is not retroactive and, therefore, does not apply to actions taken before 2013,
    including Central's recording of the notice of default in 2010. (See Rockridge Trust v.
    Wells Fargo, N.A. (N.D.Cal. 2013) 
    985 F. Supp. 2d 1110
    , 1153.)
    12
    The SAC alleges Central violated the HBOR by recording of the Notice of Sale
    on June 13, 2013, less than 30 days after the May 23, 2013 denial letter and before the
    July 9, 2013 denial letter. The HBOR precludes a servicer from recording a notice of
    sale or conducting a sale while a loan modification request is under review, but
    provides an exception where the borrower has accepted and subsequently defaulted on a
    previous written first lien loan modification. (Civ. Code, § 2923.6, subd. (c)(3).) This
    exception applies here as Obillo previously accepted and defaulted on a written first
    lien loan modification in 2010.
    Next, the SAC alleges Central failed to provide the reasons for denying his request
    for a second loan modification and failed to give him instructions on how to appeal. The
    HBOR requires a loan servicer that denies an application for a workout plan or loan
    modification to advise the borrower of the reasons for the denial and instructions on
    how to appeal. (Civ. Code, § 2923.6, subd. (f).) However, the exception in section
    2923.6, subdivision (c)(3) applies here as well. Further, the SAC indicates Central
    complied with these notification provisions in any event. The May 23 letter from
    Central, attached as an exhibit to the SAC, explained Obillo was not eligible for any
    foreclosure alternatives because he had not provided all of the necessary documentation
    and included information regarding the appeal process. The July 9 letter explained that
    Central was unable to offer a more affordable modified payment. Although the portion
    of this letter attached to the complaint does not include instructions for appeal, it is
    missing pages and, in any event, Central previously provided the necessary information.
    13
    The SAC also alleges Central and Arvest refused or failed to provide Obillo with
    net present value (NPV) data. Although HBOR does contain certain requirements
    regarding NPV data (§ 2923.6, subd. (f)(3)), Central's denial was based on the
    affordability of a modification, and these requirements therefore were not applicable.
    Finally, the SAC alleges Central failed to designate an effective SPOC. Obillo
    does not dispute Central assigned an SPOC, but contends the SPOC was not sufficient
    because he is not fluent in English, the SPOC could not communicate with him in his
    native language, and the SPOC refused to accept his wife or daughter as a translator or
    process information from them. The HBOR does require a single point of contact, but it
    does not require the servicer to provide a contact person able to communicate in the
    borrower's primary language. (Civ. Code, § 2923.7.) Further, the SAC indicates the
    SPOC communicated with Obillo over e-mail, such that Obillo could have utilized family
    members to translate his e-mails to and from the SPOC.
    c.     NMS
    Obillo also alleges Central failed to comply with the NMS. The SAC does not
    include any allegations indicating, and Obillo does not allege on appeal, Central was a
    party to the NMS or otherwise required to comply with it. Regardless, individual
    borrowers such as Obillo have no standing to enforce the NMS. (Graham v. Bank of
    America, N.A. (2014) 
    226 Cal. App. 4th 594
    , 615-616.)
    14
    2.     Obillo Has Not Adequately Alleged Facts Sufficient to State a Cause
    of Action
    We now turn to the individual causes of action, concluding Obillo has not
    adequately alleged facts sufficient to state a cause of action.
    a.    Obillo Has Not Adequately Alleged a Cause of Action for
    Breach of Contract or Breach of Implied Covenant of Good Faith
    and Fair Dealing
    Obillo alleges Central breached the deed of trust, or the implied covenant of good
    faith and fair dealing implicit in the deed of trust, by failing to properly evaluate him for a
    loan modification.
    In order to state a claim for breach of contract, the plaintiff must allege: (1) the
    existence of a contract; (2) plaintiff's performance or excuse for nonperformance; (3)
    breach; and (4) the breach caused the plaintiff harm. (Wall Street Networks Ltd. v. New
    York Times Co. (2008) 
    164 Cal. App. 4th 1171
    , 1178 (Wall Street Networks).) "The
    covenant of good faith and fair dealing, implied by law in every contract, exists merely to
    prevent one contracting party from unfairly frustrating the other party's right to receive
    the benefits of the agreement actually made." (Guz v. Bechtel National, Inc. (2000) 
    24 Cal. 4th 317
    , 349 (Guz).) In order to state a cause of action for breach of implied
    covenant of good faith and fair dealing, the plaintiff must also identify the particular
    contractual provision that was frustrated by the defendant's conduct, even if not
    technically breached. (Ibid.) The facts alleged here cannot support either cause of
    action.
    15
    First, Obillo does not deny or provide any justification for his own default on the
    2010 loan modification, which modified and amended the original deed. His
    nonperformance therefore precludes him from establishing the second element of a cause
    of action for breach of contract. (See Wall Street 
    Networks, supra
    , 164 Cal.App.4th at
    p. 1178; Lewis Publishing Co. v. Henderson (1930) 
    103 Cal. App. 425
    , 429 ["it is
    elementary that one party to a contract cannot compel another to perform while he
    himself is in default"].) Further, Central had no duty of good faith to delay or forego
    foreclosure by providing a loan modification it was not otherwise contractually required
    to provide in light of Obillo's default. (See Price v. Wells Fargo Bank (1989) 
    213 Cal. App. 3d 465
    , 479, overruled on other grounds in Riverisland Cold Storage, Inc. v.
    Fresno-Madera Production Credit Assn. (2013) 
    55 Cal. 4th 1169
    , 1176-1182.)
    Second, Obillo fails to identify any specific contractual obligation that required
    Central to evaluate him for a second loan modification, much less offer him one. Obillo
    directs us to a reference regarding "Applicable Law" in the original deed and argues it
    somehow incorporates HAMP, HOBR and other statutes into the deed. However, the
    plain meaning of the language belies Obillo's assertion. (See Waller v. Truck Ins.
    Exchange, Inc. (1995) 
    11 Cal. 4th 1
    , 18 [courts look first to the plain meaning of the
    contract language].) The reference appears in a section of the deed concerning the
    borrower's right to reinstate after acceleration and describes the timing of such
    reinstatement and states: "Borrower shall have the right to have enforcement of this
    Security Instrument discontinued at any time prior to the earliest of [among other
    conditions] . . . such other period as Applicable Law might specify." Neither the section
    16
    nor the reference to Applicable Laws therein addresses loan modifications or any of the
    laws on which Obillo seeks to rely.
    We therefore conclude Obillo has not adequately alleged a cause of action for
    breach of contract or breach of the implied warranty of good faith and fair dealing.
    b.    Obillo Has Not Adequately Alleged a Cause of Action for
    Rosenthal Violations
    The SAC alleges Central engaged in "unfair, misleading, fraudulent and wrongful
    collection activities" in violation of the Rosenthal Fair Debt Collection Practices Act
    (Rosenthal Act). The trial court concluded foreclosure does not constitute debt collection
    under the Rosenthal Act. On appeal, Obillo argues Central and Arvest are "debt
    collectors" as defined by the Rosenthal Act, but fails to address whether they engaged in
    debt collection activities beyond the scope of an ordinary foreclosure and in violation of
    the act.
    Federal courts have explained conduct associated with a nonjudicial foreclosure
    typically does not constitute a "debt collection activity" giving rise to a cause of action
    under the Rosenthal Act. (Sipe v. Countrywide Bank (E.D.Cal. 2010) 
    690 F. Supp. 2d 1141
    , 1151; Rosal v. First Fed. Bank of Cal. (N.D.Cal. 2009) 
    671 F. Supp. 2d 1111
    , 1135;
    Izenberg v. ETS Services, LLC (C.D.Cal. 2008) 
    589 F. Supp. 2d 1193
    , 1199; cf. In re
    Ganas (Bankr. E.D.Cal. 2014) 
    513 B.R. 394
    , 401.) Further, Civil Code section 2924,
    subdivision (b) expressly states a trustee who issues a notice of default is not subject to
    the Rosenthal Act. (Civ. Code, § 2924, subd. (b); Pfeifer v. Countrywide Home Loans,
    Inc. (2012) 
    211 Cal. App. 4th 1250
    , 1261-1264.)
    17
    We recognize there is a limited exception by which debt collection activities by a
    mortgage servicer acting beyond the scope of the ordinary foreclosure process may give
    rise to a valid Rosenthal Act cause of action. (See Walters v. Fidelity Mortgage of Cal.,
    Inc. (E.D.Cal. 2010) 
    730 F. Supp. 2d 1185
    , 1203.) In Walters, for example, the borrower
    alleged the servicer knowingly claimed the borrower owed fees she did not owe and,
    therefore, attempted to collect a debt using false or misleading information in violation of
    the Rosenthal Act. (Ibid.) Here, Obillo does not allege Central made false or misleading
    statements about the debt he did owe or that Central otherwise engaged in false,
    misleading or harassing debt collection activities outside the scope of foreclosure. He
    also has not provided any authority indicating the allegations he does make give rise to a
    cause of action under the Rosenthal Act, nor are we aware of any.
    We therefore conclude Obillo has not alleged facts sufficient to state a cause of
    action for violations of the Rosenthal Act.
    c.   Obillo Has Not Adequately Alleged a Cause of Action for
    Wrongful Foreclosure or Quiet Title
    Obillo argues the SAC states a claim for wrongful foreclosure and quiet title based
    on allegations regarding irregularities in title and violations of HAMP, HOBR and NMS.
    As discussed above, Obillo cannot support any cause of action based on violations of
    HAMP, HOBR or NMS and issue preclusion bars Obillo from asserting claims regarding
    irregularities in title or the conduct of the nonjudicial foreclosure sale.
    Further, even absent issue preclusion, Obillo concedes the settlement agreement
    released DB from claims that could have been brought in the unlawful detainer action,
    18
    which includes issues of title. (See ante, section II.B.2.) Obillo cannot assert quiet title
    against the remaining parties as it requires adverse claims to the title against which one
    seeks a determination. 
    (West, supra
    , 214 Cal.App.4th at p. 803.)
    As such, Obillo has not adequately alleged a cause of action for wrongful
    foreclosure or quiet title.
    d.    Obillo Has Not Adequately Alleged a Cause of Action for
    Fraud and Deceit or Concealment
    Obillo alleges Central falsely represented that it would evaluate him for a loan
    under the HAMP guidelines or, alternatively, concealed that it was not following the
    HAMP guidelines, and that Central solicited him to dismiss his bankruptcy in order to
    pursue loan modification.
    To state a cause of action for fraud, or deceit, one must plead facts sufficient to
    show: (1) a misrepresentation, such as a false representation, concealment, or
    nondisclosure; (2) knowledge of falsity; (3) an intent to induce reliance on the
    misrepresentation; (4) actual and justifiable reliance; and (5) resulting damage. (Lazar v.
    Superior Court (1996) 
    12 Cal. 4th 631
    , 638 (Lazar).) Concealment is a species of fraud
    or deceit. (Blickman Turkus, LP v. MF Downtown Sunnyvale, LLC (2008) 
    162 Cal. App. 4th 858
    , 868.) To allege concealment, one must plead facts establishing: (1)
    suppression of a material fact; (2) a duty to disclose the suppressed fact; (3) an intent to
    defraud; (4) lack of knowledge of the suppressed fact by plaintiff; (5) action or inaction
    taken by plaintiff as a result of the suppressed fact; and (6) resulting damage. (Ibid.)
    Heightened pleading standards apply to fraud claims and require the plaintiff to set forth
    19
    specifically how, when, where, to whom and by what means the defendant made the
    underlying false representations. 
    (Lazar, supra
    , 12 Cal.4th at p. 645.)
    Obillo fails to plead facts with the requisite particularity to establish Central
    fraudulently misrepresented or concealed the criteria with which it intended to evaluate
    Obillo for a loan modification program. The SAC does not allege any particular
    statements made by Central, or a representative thereof, indicating Central would follow
    the HAMP guidelines, or otherwise misrepresenting Central's loan modification criteria.
    Further, none of the communications from Central to Obillo referenced in or attached to
    the SAC even mention HAMP or the HAMP guidelines. Obillo alleges his attorney sent
    Central a letter on April 2, 2013, requesting Central structure a loan modification
    pursuant to HAMP but the attached letter of the same date also makes no mention of
    HAMP. The SAC also alleges Central "inferred" it had used the federal HAMP/HAFA
    guidelines—or concealed that it had not done so—by stating it was unable to offer a loan
    modification "based on the guidelines provided us," in its July 9, 2013 denial letter. But
    this statement also makes no reference to HAMP and is not sufficient to establish fraud or
    concealment.
    Obillo also argues he dismissed his bankruptcy at Central's request and in reliance
    on Central's promise to evaluate him for a loan modification. We have already concluded
    the SAC fails to plead facts sufficient to establish Central agreed to comply with the
    HAMP guidelines. With respect to the bankruptcy, the only communications alleged in
    the SAC mentioning it are the communications between Central and Obillo's bankruptcy
    counsel in which Central offered to provide information regarding foreclosure
    20
    alternatives, and Obillo's counsel permitted Central to communicate directly with Obillo.
    There are no factual allegations in the SAC indicating Central did or said anything to
    Obillo or his counsel requesting or requiring he dismiss his bankruptcy claim in order to
    pursue a loan modification.
    Finally, the SAC does not adequately allege Obillo relied on Central's alleged
    representations or omissions to his detriment. The SAC simply states in a conclusory
    fashion, Central's misrepresentations caused him "to forego other remedies, cures or
    alternatives including protective litigation, more efficient disposition options, sale, lease,
    obtain[ment of] equity or credit co-owner, or to continue bankruptcy." However, this is
    inadequate for pleading purposes, as he was already in default on his first loan
    modification and does not allege any facts indicating that he was actually harmed as a
    result of foregoing any of these options or that any were actually viable alternatives. (See
    Beckwith v. Dahl (2012) 
    205 Cal. App. 4th 1039
    , 1062-1063 [plaintiff must allege
    damages caused by the reliance and no liability attaches if the damages sustained were
    otherwise inevitable].)
    Based on the foregoing, we conclude Obillo has not met the pleading requirements
    to state a cause of action for fraud or concealment.
    e.    Obillo Has Not Adequately Alleged a Cause of Action for
    Promissory Estoppel
    Obillo also asserts a claim for promissory estoppel alleging, similarly to his fraud
    cause of action, Central promised to evaluate him for a loan modification under the
    HAMP guidelines.
    21
    A cause of action for promissory estoppel requires facts sufficient to show: 1) a
    promise that is clear and unambiguous in its terms; 2) foreseeability the plaintiff would
    rely on the promise; 3) actual and reasonable reliance on the promise by the plaintiff; and
    4) injury as a result. (Jones v. Wachovia Bank (2014) 
    230 Cal. App. 4th 935
    , 945.) As
    with fraud, promissory estoppel must be specifically plead. (Smith v. City and County of
    San Francisco (1990) 
    225 Cal. App. 3d 38
    , 48.) In particular, the promise must be " 'clear
    and unambiguous in its terms' " and cannot be derived from preliminary discussions and
    negotiations. (Garcia v. World Savings, FSB (2010) 
    183 Cal. App. 4th 1031
    , 1044.)
    Here, the SAC does not articulate a clear and unambiguous promise. The SAC
    contends Central "made clear, definite and certain promises to Plaintiff to properly and
    honestly process and evaluate Plaintiff for the 'Making Home Affordable program' " but
    the SAC does not allege a single reference to HAMP, let alone any particular promise,
    made by Central, or a representative thereof. The SAC therefore fails to adequately
    allege a promise. (See Garcia v. World Savings, 
    FSB, supra
    , 183 Cal.App.4th at
    p. 1044.) Further, even if there were such a promise, Obillo also cannot establish injury
    resulting from reliance on that promise, for the same reasons discussed ante with respect
    to his fraud claim.
    On appeal, Obillo argues, more generally, that Central failed to properly evaluate
    him for a modification or solution. To the extent Obillo intends to argue he dismissed his
    bankruptcy based on—or otherwise detrimentally relied on—a promise by Central to
    simply evaluate him for a loan modification under any guidelines, the claim must fail
    because Central did evaluate him for a loan modification. Further, as we conclude herein
    22
    with respect to HAMP, HBOR, NMS and the unfair business practices cause of action,
    the SAC does not adequately allege Central conducted the evaluation in an unlawful or
    unfair manner.
    Based on the foregoing, we conclude Obillo has not met the pleading requirements
    to state a cause of action for promissory estoppel.
    f.    Obillo Has Not Adequately Alleged a Cause of Action for
    Unfair Business Practices
    Next, Obillo asserts a claim for unfair business practices based on the alleged
    violations of HAMP, HBOR, NMS and the Rosenthal Act. A cause of action for unfair
    business practices under the Unfair Competition Law (UCL) may be predicated on any
    unlawful, unfair or fraudulent business act or practice (Kiwkset Corp. v. Superior Court
    (2011) 
    51 Cal. 4th 310
    , 320.) Here, we have already concluded Central's actions were not
    unlawful with respect to HAMP, HBOR, NMS or the Rosenthal Act.
    However, courts have concluded certain actions, such as dual tracking, may
    nevertheless amount to unfair business practices where the statutory laws are instructive
    of fair practices, even if not legally enforceable due to the specific facts of the case. (See
    Jolley v. Chase Home Finance, LLC (2013) 
    213 Cal. App. 4th 872
    , 907-908 [concluding
    the practice of dual tracking was unfair even where HAMP was not at issue and section
    2923.6 was not yet in effect]; Lueras v. BAC Home Loans Servicing, LP (2013) 
    221 Cal. App. 4th 49
    , 84-85 (Lueras) [concluding the sale of a home in foreclosure within 30
    days of a written denial of modification was an unfair practice under the UCL even
    though HBOR was not effective at the time].) Here, Central either complied with the
    23
    statutory requirements or was not required to comply based on an exception in the statute
    itself. (Civ. Code § 2923.6, subd. (c)(3).) Further, it does not appear Central engaged
    in unfair dual tracking as Obillo's home was not sold in foreclosure until October, 2013,
    three months after the July 9, 2013 denial letter.
    Based on the foregoing, we conclude Obillo has not alleged facts sufficient to state
    a cause of action for unfair business practices.
    g.    Obillo Has Not Adequately Alleged a Cause of Action for
    Discrimination Under FEHA or the Unruh Act
    In his final cause of action, Obillo alleges Central discriminated against him based
    on his disability and source of income in violation of the Fair Employment and Housing
    Act (FEHA) (Govt. Code, § 12955) and the Unruh Civil Rights Act (Civ. Code, § 51 et
    seq.). The trial court concluded FEHA, subdivision (e) does not include protections for
    loan modifications. On appeal, Obillo does not address subdivision (e), instead arguing
    he states a claim under the Unruh Act and subdivision (i) of FEHA.4
    The Unruh Act generally prohibits business establishments from arbitrarily
    discriminating against customers on a number of grounds, including disability and
    occupational status. (Angelucci v. Century Supper Club (2007) 
    41 Cal. 4th 160
    , 167;
    4       We note at least one court has held subdivision (e) of FEHA does precludes
    discrimination on the basis of source of income by a mortgage lender. (Govt. Code, §
    12955 subd. (e).) (See Sisemore v. Master Financial, Inc. (2007) 
    151 Cal. App. 4th 1386
    ,
    1416 (Sisemore).) However, we need not decide whether subdivision (e) permits a claim
    against Central here because Obillo does not argue subdivision (e) on appeal. (Kelly v.
    CB&I Constructors, Inc. (2009) 
    179 Cal. App. 4th 442
    , 452 ["point not raised in opening
    brief will not be considered"].) Further, as discussed herein, Obillo fails to state a claim
    for discrimination in any event.
    24
    
    Sisemore, supra
    , 151 Cal.App.4th at pp. 1404-1406.) Subdivision (i) of FEHA makes it
    illegal for "any person or other organization or entity whose business involves real estate-
    related transactions to discriminate against any person in making available a transaction,
    or in the terms and conditions of a transaction, because of…source of income…[or]
    disability." (Govt. Code, § 12955, subd. (i).) Obillo does not provide any legal authority
    indicating a loan modification is a real estate-related transaction under FEHA, nor are we
    aware of any. Regardless, Obillo fails to state a claim under either FEHA or the Unruh
    Act because he has not adequately alleged discrimination.
    Generally, there are two types of illegal discrimination, disparate treatment and
    disparate impact. (Heard v. Lockheed Missiles & Space Co. (1996) 
    44 Cal. App. 4th 1735
    ,
    1748.) Disparate treatment is intentional discrimination against one or more persons in a
    protected class. 
    (Guz, supra
    , 24 Cal.4th at p. 354, fn. 20.) A cause of action for
    discrimination based on disparate treatment requires factual allegations indicating one or
    more members of a protected class were treated differently than similarly situated
    individuals and evidence of discriminatory motive. (Dept. of Fair Employment &
    Housing v. Superior Court (2002) 
    99 Cal. App. 4th 896
    , 902; Internat. Brotherhood of
    Teamsters v. United States (1977) 
    431 U.S. 324
    , 335, fn. 15.) A cause of action for
    discrimination based on disparate impact requires factual allegations indicating facially
    neutral treatment of different groups in fact resulted in a protected group being treated
    more harshly than another. (Internat. Brotherhood of Teamsters, at p. 336, fn. 15; Guz, at
    p. 354, fn. 20.)
    25
    Here, the SAC does not allege, and Obillo does not argue on appeal, any facts
    indicating Central refused to provide him a loan modification—or took any other
    action—because of his disability or source of income, any other evidence of
    discriminatory motive, or that any other similarly situated individuals were treated
    differently. The SAC contends Central "directly, indirectly, or in effect, precluded
    Plaintiff's VA Navy 'disability income' as a 'source of income.' " Even if true, this
    allegation, alone, is not sufficient to establish discrimination as it does not indicate
    Central did so because of Obillo's disability or source of income—as opposed to some
    other reason such as his failure to provide the proper documentation. On appeal, Obillo
    simply asserts Central discriminated against him on the basis of disability or source of
    income by, essentially, failing to properly evaluate him for a loan modification. This
    conclusory assertion is insufficient to state a cause of action.
    D.     Leave to Amend
    Obillo has already amended his complaint twice and does not assert on appeal that
    he could amend it further to allege any additional facts. Obillo has not met his burden
    with respect to leave to amend and we conclude the trial court did not abuse its discretion
    in sustaining the demurrer without leave to amend.
    26
    DISPOSITION
    The judgment is affirmed.
    IRION, J.
    WE CONCUR:
    BENKE, Acting P. J.
    O'ROURKE, J.
    27