Slagel v. Liberty Mutual Insurance Company CA2/1 ( 2023 )


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  • Filed 6/13/23 Slagel v. Liberty Mutual Insurance Company CA2/1
    NOT TO BE PUBLISHED IN THE OFFICIAL REPORTS
    California Rules of Court, rule 8.1115(a), prohib its courts and parties from citing or relying on
    opinions not certified for publication or ordered published, except as specified by rule
    8.1115(b). This opinion has not been certified for publication or ordered published for
    purposes of rule 8.1115.
    IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA
    SECOND APPELLATE DISTRICT
    DIVISION ONE
    JOY SLAGEL,                                                      B310132, B312788, B316017
    (Los Angeles County
    Plaintiff and Appellant,                                Super. Ct. No. BC648246)
    v.
    LIBERTY MUTUAL INSURANCE
    COMPANY et al.,
    Defendants and Respondents.
    APPEALS from a judgment and orders of the Superior
    Court of Los Angeles County, Jon R. Takasugi, Judge. Reversed
    in part and affirmed in part.
    Shegerian & Associates, Carney R. Shegerian and Anthony
    Nguyen for Plaintiff and Appellant.
    Jackson Lewis, Yvonne Arvanitis Fossati, Thomas G.
    Mackey, Dorothy L. Black, and Dylan B. Carp for Defendants and
    Respondents.
    ___________________________________
    In this wrongful termination action, employee Joy Slagel
    appeals from a judgment and post-judgment orders entered after
    the trial court granted the motions by her employer, Liberty
    Mutual Insurance Company (Liberty), and two supervisors, for
    summary judgment. We reverse in part and affirm in part.
    BACKGROUND
    I.     Employment
    A.    Liberty’s Supervisory Structure
    Liberty provides insurance services, including Worker’s
    Compensation insurance. From 2012, Liberty employed Ariam
    Alemseghed to oversee its Glendale Claims Department as a
    Regional Claims Manager. From 2013, Liberty employed Leann
    Lo in its Glendale department as a Claims Manager.
    In 2012, Ariam Alemseghed was promoted to Regional
    Claims Manager, overseeing Liberty’s Glendale claims
    department.
    Alemseghed lacked the authority to terminate an employee
    for misconduct, and could terminate someone for
    underperformance only with internal approvals.
    B.    Slagel’s Duties and Complaints
    Liberty employed Slagel from 1985 to June 30, 2016, most
    recently as Senior Case Manager in its Glendale claims
    department. For 30 years, she received consistently positive
    reviews from supervisors, colleagues and clients.
    From 2012 to April 24, 2015, Slagel reported directly to
    Team Manager Craig Ballard.
    From April 2015 until her termination, Slagel reported
    directly to Team Manager Melanie Krikorian, who in turn
    reported to Leann Lo, who reported to Alemseghed.
    2
    Liberty’s Employee Handbook and Code of Business Ethics
    and Conduct, of which Slagel was aware, prohibited employees
    from making untruthful statements in company communications
    and provided that a violation of the policy could lead to
    termination.
    In February 2015, Slagel went on disability leave due to
    stress and anxiety. After returning in March 2015, Alemseghed
    instructed Ballard, Slagel’s immediate supervisor, to rate Slagel
    as “needs improvement” on her performance assessment. When
    Slagel asked Ballard why she received this rating, he told her he
    had not wanted to give it but Alemseghed instructed him to do so.
    When Slagel complained to Alemseghed about the rating,
    Alemseghed stated that because of her “tenure,” Slagel would be
    held to “higher expectations.”
    On March 4, 2015, Slagel wrote to Glenn Shapiro, Liberty’s
    Vice President/Chief Claim Officer, complaining that Alemseghed
    mistreated her and several other long-term employees “in a
    manner that lacked dignity and respect,” and she feared
    retaliation because Alemseghed had a close relationship with
    Virginia Bennett, Liberty’s Human Resources Generalist. Slagel
    received no response.
    In June 2015, Slagel told Human Resources (HR) Manager
    Michael Polk that 15 people had left in the last 12 months, and
    Alemseghed wanted long-term employees to leave so she could
    hire recent college graduates. Nothing was done.
    In November 2015, Slagel received a Customer Service
    Award for her handling of claims for one of Liberty’s accounts.
    Alemseghed told her, “You just got lucky, it will never happen
    again.”
    3
    In January 2016, Lo became Slagel’s Claims Manager.
    Shortly thereafter, Lo accused Slagel of speaking negatively
    about Liberty, and said, “I am warning you!”
    Lo and Alemseghed thereafter inundated Slagel with work
    and shunned and ostracized her.
    C.    Disney’s Complaint Against Slagel Regarding a
    Social Media Report
    In 2014, Slagel was assigned Liberty’s Disney account.
    Part of her duties included attending litigation review
    meetings (sometimes called “claims review” meetings) between
    Disney, Disney’s legal counsel, and Liberty claims managers to
    discuss workers’ compensation claims pending against Disney.
    If requested to do so, Slagel was required to conduct a
    social media “check” on a workers’ compensation claimant. A
    social media check consists of searching for whether the claimant
    has a social media presence and whether there are any red flags,
    i.e., bases for an articulable suspicion that the claimant was
    defrauding his or her employer. The check was typically
    performed by searching multiple social media outlets to see
    whether the claimant was engaging in activities outside his or
    her medical restrictions.
    A social media check would typically be done either by the
    claims manager or handling adjustor, but if further investigation
    was required it would be assigned to a field investigator. If the
    investigators were too busy, Liberty would retain an outside
    vendor to pursue further investigation. Once a check has been
    performed, the investigator would place a note in the claimant’s
    file reporting the findings.
    In April 2015, at a claims review meeting that included
    Slagel, Ballard and Stephanie Conner, who works for Disney
    4
    (apparently in its risk management department), Conner
    requested that Ballard perform a social media check on a
    workers’ compensation claimant. Ballard got on his laptop “on
    the spot” and used his personal subscriptions to Intelius, a public
    records search service, and Spokeo, a people search Web site, to
    determine that nothing indicated the claimant was “doing
    anything outside of her [medical] restrictions.” Ballard also
    looked up the claimant on Facebook and found no “ ‘articulable
    suspicion’ of possible fraud” such as would justify more
    formalized surveillance. He verbally reported, “Nothing of
    interest here,” and, “Doesn’t look like the person is active,” but
    failed to make a note of his findings in the claimant’s file.
    Slagel did not know that Ballard failed to note his findings
    in the claimant’s file.
    In August 2015, Conner requested a social media check for
    the same claimant as had been the subject of Ballard’s April 2015
    search. Slagel reminded Conner that Ballard had performed the
    social media search in April 2015, and it was negative.
    On March 24, 2016, Slagel attended a litigation review
    meeting at which Conner was present. Conner again requested a
    social media check on the same claimant, and Slagel again
    informed her that it had already been conducted by Ballard in
    April 2015. Slagel told Conner she would get a copy of the report
    and send it to her.
    Thirty minutes after the meeting, Slagel for the first time
    formally requested a social media report on that claimant, doing
    so under a Liberty system category called “Medical,” which a
    client such as Disney could not access through Risktrac, Liberty’s
    claims tracking program on its Web site, instead of a category
    called “Investigation,” which the client could access.
    5
    The next day, March 25, 2016, Conner emailed Slagel,
    “Please send me a copy of the social media background check that
    we discussed at the review yesterday.” Slagel replied, “I do
    remember the Social Media Search previously came back
    negative but I could not locate the report. I have requested a
    copy of the report. I will forward you a copy once received.”
    The second social media check was performed on the
    claimant and came up negative. On April 8, 2016, Slagel
    forwarded the report to Conner.
    That same day, April 8, 2016, Conner emailed Krikorian,
    stating, “This is the case we discussed shortly after the lit review.
    I saw your [note] stating that the social media check had not been
    completed. I asked [Slagel] during the review and she stated it
    was completed, but there were no findings. I asked for a copy of
    the report . . . and received the attached . . . report dated 4/8/16.
    There are obviously findings on this report. I checked Risktrac
    and see that the referral was made 3/24/16 (the day of the
    litigation review). I understand that to do items or activities slip
    through the cracks, but my concern is that [Slagel] was trying to
    hide the fact that it was not completed. She continued to tell me
    that the second copy was requested (we just spoke yesterday),
    when in fact this was an initial referral with a report completed
    today. . . . This is concerning because this appears to be an
    obvious attempt for her to hide information from Risk Mgmt and
    I hope there aren’t other claims with this type of action. This was
    not a major point or factor in this case, and she could have easily
    said she forgot and would complete ASAP.”
    Krikorian forwarded Conner’s concerns to Lo, who
    forwarded them to Virginia Bennett (Liberty’s Principal HR
    Generalist).
    6
    Bennett interviewed Slagel by telephone. Slagel told
    Bennett that Ballard had already conducted Disney’s requested
    social media search during a prior claims review meeting in April
    2015 and had advised Conner of the negative results. Slagel
    suggested that Ballard be contacted to confirm that the April
    2015 social media search had been completed, but Bennett
    refused to contact Ballard and forbade Slagel from doing so.
    When asked why she had posted her request for a social
    media report under the “medical” topic rather than
    “investigation,” Slagel replied, “Because the customer can’t see it.
    I just assumed I should post it under medical because they can’t
    see it. Medical information they cannot see.” When asked
    whether she felt this was medical information, Slagel replied,
    “Not sure, maybe I should post it under investigation?”
    On April 15, 2016, Conner called Krikorian, who
    memorialized the conversation as follows:
    “[Conner] gave Joy several opportunities to come clean
    about what happened and Joy continued to deceive her on that
    particular file. She followed up on 3/25 after the lit review asking
    for the report and Joy continued to say she would get a copy. She
    called her on 4/7 and verbally asked her and Joy again said she
    would get the copy. Not once did Joy tell Stephanie that there
    was no prior [social media] check and that this was the first
    request.
    “[Conner] specifically told me that she informed [a Disney
    employee] and [she] was pretty upset after hearing that [Slagel]
    lied about this social media check. Disney wants to set aside 30
    minutes after the claims review on 4/19 to discuss these issues
    and discuss Joy. They want us to disclose some information to
    them to assist them in making a decision about Joy on the
    7
    account. [Conner] said they would have to evaluate this
    internally as well. When I asked [her] if there were other issues
    she went on to say that Joy is not proactive, that [Conner] has to
    follow up with her on several claims, that [another Liberty
    employee] calls [Conner] everyday to discuss claims and their
    progress but [Slagel] doesn’t. The level of customer service
    provided is not adequate and they feel that [Slagel] is ‘skating’ by
    and only doing minimal work on their account.
    “[Conner] also said that if [the other Liberty employee]
    made this same mistake it would be out of character for [her] but
    knowing that [Slagel] did it, it doesn’t surprise them because they
    already question her integrity.
    “At the end of the day, [Conner] questions [Slagel’s]
    integrity on the claims handling and wants to know if she is also
    covering up on other claims or not being truthful about actions
    taken or not taken on their files.”
    On April 15 and 18, 2016, Slagel complained to Bennett
    and Lo that she was being targeted because she was a 30-year
    employee whom Alemseghed wanted to replace.
    On April 19, 2016, Slagel sought medical care for
    hypertension, coronary artery disease, hyperlipidemia, and panic
    attacks related to work-related stress and depression, and
    subsequently applied for short-term disability leave.
    While Slagel was on leave, Bennett analyzed her failure to
    obtain a social media report for Disney and noted that Slagel
    thought she was being set up because she was a 30-year
    employee. Bennett resolved Slagel’s complaint with no
    investigation because he believed she was a “negative influence
    in the Glendale office.”
    8
    On June 10, 2016, Bennett emailed a report of her
    examination, titled “Situation Analysis,” to Gabriel Williams,
    Liberty’s Employee Relations Consultant, who could authorize
    terminating an employee. Bennett recommended that Slagel be
    terminated.
    Williams, who was also an attorney, approved Slagel’s
    termination for cause because she had falsified company records,
    as she admitted during her telephone interview with Bennett
    that she placed the Disney request for a social media report
    under the “medical” category because Disney would be unable to
    see it.
    Lo terminated Slagel on June 30, 2016, the day she
    returned from leave.
    II.     Lawsuit
    A.     Complaint
    Slagel filed a complaint against Liberty, Alemseghed, and
    Lo, alleging causes of action for:
    (1) age-based discrimination;
    (2) age-based harassment;
    (3) retaliation in violation of the California Fair
    Employment and Housing Act (Gov. Code, § 12900, et seq.;
    FEHA)1;
    (4) discrimination on the basis of taking disability leave;
    (5) retaliation for taking disability leave;
    (6) failure to provide reasonable accommodation;
    (7) failure to engage in the interactive process in violation
    of FEHA;
    1
    Undesignated statutory references will be to the
    Government Code.
    9
    (8) breach of express oral contract not to terminate
    employment without good cause;
    (9) breach of implied-in-fact contract not to terminate
    employment without good cause;
    (10) wrongful termination in violation of public policy;
    (11) violation of Labor Code section 1102.5; and
    2
    (12) intentional infliction of emotional distress (IIED)).
    Slagel basically alleged that Alemseghed and Lo, with the
    assistance of Conner, their protégé, conspired to terminate Slagel
    due to her age. They did so by inducing Conner to feign confusion
    over a Disney social media report, then leverage Conner’s false
    complaint to Liberty about Slagel into a violation of company
    policy.
    B.     Discovery
    1.    Williams Deposition
    During discovery, Slagel attempted to depose Williams
    concerning his decision to approve Slagel’s termination. During
    the deposition Williams, an attorney, was unable to understand
    several basic questions. As a sampling:
    “Q: Is there any company policy against using personal
    e-mail for Liberty Mutual business?
    2
    Slagel makes no attempt on appeal to support her 6th,
    7th, 8th, 9th, or 11th causes of action, respectively failure to
    provide reasonable accommodation or to engage in the interactive
    process in violation of FEHA, breach of express or implied
    contract, and violation of Labor Code section 1102.5. We will
    therefore affirm as to them. (Telish v. State Personnel Board
    (2015) 
    234 Cal.App.4th 1479
    , 1487, fn. 4.)
    10
    “A: Can you be more specific? I don’t understand the
    question. . . . I don’t think your question is specific enough for me
    to answer. . . . I can’t answer—I just can’t answer that
    question. I just don’t understand it well enough to answer.”
    “Q: Do you happen to recall the type of cases that you were
    deposed for?
    “A: I’m not sure what you mean by ‘type of case . . . .’ ”
    “Q: Do you happen to recall the nature of that cause of
    action?
    “A: I’m not sure what you mean by ‘nature . . . .’ ”
    “Q: Outside of your conversations with counsel, did you
    speak with anybody about this deposition?
    “A: What do you mean by ‘speak’ with someone? I’m
    thinking it has multiple definitions.”
    “Q: Did you have to undergo any training for the position?
    “A: What do you mean by ‘have to?’ ”
    “Q: Do you recall whether you used material to conduct
    that training?
    “A: What do you mean by material?”
    “Q: Did you conduct that training from memory?
    “A: Entirely? . . . Did I conduct any part from memory. I
    remember my name, so I mentioned my name. . . .”
    Williams claimed attorney client privilege regarding any
    conversation he had with Bennett, stating that if any such
    conversation occurred, it “involve[d] counsel.” He testified he did
    not recall “much, if anything” about Bennett’s situation analysis,
    upon which he depended to approve Slagel’s termination, because
    he had not “reviewed it in a long time.”
    Williams avoided the entire line of questioning pertaining
    to Slagel’s termination:
    11
    “Q: In your department, what role does your department
    play in the hiring and firing of employees?
    “[Counsel]: Lacks foundation, assumes facts not in
    evidence, vague and ambiguous both as to time and overbroad as
    to scope.
    “A: You’re talking about the current department I’m in?
    “Q: Correct.
    “[Counsel]: Not reasonably calculated to lead to the
    discovery of admissible evidence.
    “A: I actually don’t know the title of the direct department
    I am in.
    “Q: When you say the department that you’re currently in,
    were you in this same department at the time that Ms. Slagel
    was terminated?
    “A: I don’t know the official title of the department I’m
    directly in. So because of that I can’t answer that question.
    “Q: Does your department have any role in the hiring of
    employees?
    “[Counsel]: Vague and ambiguous, lacks foundation with
    regards to the department.
    “A: I would need to know what department I’m in to
    answer that question. What was the question?”
    “Q: In the event that you felt that termination was not
    appropriate, what would then be the result?
    “[Counsel]: Objection, incomplete hypothetical, lacks
    foundation, assumes facts not in evidence, calls for speculation,
    vague and ambiguous and unintelligible.
    “A: If I thought that termination was not appropriate, of
    what, when, who, where?
    12
    “Q: If you felt that Ms. Slagel’s termination was not
    appropriate at the time that it was escalated to you, what then
    would have occurred?
    “[Counsel]: Objection, calls for speculation. Incomplete
    hypothetical, lacks foundation, assumes facts not in evidence,
    calls for speculation. I would need to know more about that
    hypothetical before I could answer your question.
    “Q: Just to note, you’re unable to answer this question
    right now, is that correct?
    “A: Based upon how you asked it, that is correct.”
    On January 9, 2019, Slagel moved to compel further
    responses from Williams, arguing he avoided entire lines of
    questioning through “patently evasive nonsense.” The court
    denied the motion, finding that “Defendant’s counsel asserted
    proper objections and . . . the deponent gave substantive
    answers.” The court stated, “[t]he fact that deponent asked for
    clarification and Plaintiff’s counsel was forced to repeat questions
    is not harassing and to be expected with a telephonic, out-of-state
    deposition.”
    2.     Polk Deposition
    On March 4, 2020, Slagel deposed Liberty’s HR Manager,
    Michael Polk. Polk testified that he interviewed employees,
    including Alemseghed, following Slagel’s discrimination
    complaint to Shapiro, and took notes of these interviews.
    However, he was instructed not to answer questions regarding
    anyone interviewed other than Slagel, and the deposition was
    suspended because neither his notes nor information related to
    his interviews were produced.
    On May 1, 2020, the trial court granted Slagel’s ex parte
    application to compel Polk’s further deposition, but defendants
    13
    withheld, based on privilege, an email from Polk to Bennett
    regarding Polk’s interviews and failed to produce Polk’s complete
    interview notes. During the subsequent deposition, Polk could
    not explain why his notes were not produced.
    III. Summary Judgment
    A.    Arguments and Evidence
    Defendants filed motions for summary judgment, arguing
    no triable existed as to whether they harbored a discriminatory
    motive for Slagel’s discharge.
    1.     Request for a Continuance
    Slagel sought to continue the summary judgment hearing
    to complete discovery regarding Polk’s interviews, including the
    notes and an interview chart (exhibit 17) he had not produced.
    The court denied Slagel’s request, stating Polk’s notes “no longer
    exist and thus cannot support Plaintiff’s opposition to the Motion
    for Summary Judgment.”
    Slagel also requested time to depose Latecia Flemming,
    explaining Flemming would testify about her discussions with
    Polk in response to an anonymous complaint Slagel had made
    and a subsequent investigation into the work environment in
    Liberty’s Glendale claims department. Slagel further requested
    time to depose Dan Karnovsky, who controlled the investigatory
    reports and notes generated during the investigation into Slagel’s
    anonymous complaint of discrimination and harassment
    committed by Alemseghed. The court denied these requests.
    2.     Defendants’ Evidence
    Defendants argued that Slagel was terminated for
    misconduct, including falsifying records. It argued that on March
    24, 2016, Slagel (1) falsely told Conner at Disney that the social
    media report Conner requested in August 2015 had been
    14
    completed by Ballard in April 2015, and (2) made a false entry
    into Risktrac about her April 2016 request for a social media
    investigation, attempting to hide from Disney the fact that this
    was the first time an investigation was requested.
    In support of the motions, Bennett testified that she
    recommended to Williams that Slagel be terminated, but the
    decision to terminate was Williams.
    Williams declared that he approved Slagel’s termination
    because of her “admission during her interview [with Bennett]
    that she placed the request for a Social Media Report under the
    ‘Medical’ category because the client would be unable to see the
    Request.”
    Alemseghed and Lo declared they had no authority to
    terminate an employee for misconduct.
    3.    Slagel’s Evidence
    In opposition to the motions, Slagel denied trying to deceive
    Disney, argued the social media check issue was “trivial,” and
    argued that Liberty violated its own policies in terminating her.
    In support of the opposition, Slagel declared that Ballard
    could have cleared up the misunderstanding with Disney, but
    Bennett refused to contact him.
    Ballard declared that Alemseghed became supervisor in
    2013, after which many long-term employees, including himself,
    either resigned or were terminated, including Tony Beliso, a 30-
    plus-year employee who was in his 50s or 60s, Beronica Herrera,
    a 15-year employee in her 40s, Helen Adoian, a 15-plus-year
    employee in her 40s, and adjusters Ana Lopez, Kimberly Gruner,
    Kathy Garcia, Karine Srapyan, and Regina Ghaussi. Ballard
    declared Alemseghed made his “work environment very difficult
    and unbearable.”
    15
    Ballard declared that around 2013 to 2014, Disney asked
    that Slagel be dedicated exclusively to Disney accounts.
    Ballard declared that during the April 2015 claims review
    meeting, Conner asked whether a “social media check” had been
    done on one of Disney’s workers’ compensation claimants. A
    social media check consisted of searching for whether a claimant
    had a social media presence and whether there were any red
    flags, or, articulable suspicions, that the claimant was defrauding
    the workers’ compensation system. For example, he could
    perform a search by looking across multiple social media outlets
    to see whether there was anything showing the claimant was
    physically active, working, or engaging in activities outside of his
    or her medical restrictions. He would place a note in the
    claimant’s file based on his findings. Ballard declared there were
    different ways to perform a social media check, but typically they
    were done either internally by the handling adjustor, or if the
    check called for further investigation an internal field
    investigator would be assigned. If Liberty’s internal
    investigators were overwhelmed, Liberty would then look to
    outside vendors to pursue further investigation.
    In response to Conner’s query, Ballard “performed a social
    media check through [his] laptop on the spot, by searching
    through [his] regular system, Intelius, and Spokeo,” applications
    he used as part of his outside employment. He found nothing
    leading him to believe the claimant was doing anything outside of
    her workers’ compensation restrictions. Ballard also looked up
    the claimant on Facebook to see if there was any articulable
    suspicion of possible fraud that would justify “formalized
    surveillance,” but found nothing. Ballard said aloud during the
    meeting, in Slagel’s and Conner’s presence, “something to the
    16
    effect of, ‘Nothing of interest here’ and ‘Doesn’t look like the
    person is active.’ ” Ballard did not recall whether he placed a
    note to that effect in the claimant’s file.
    Slagel declared that on April 18, 2016, Lo advised her she
    would be excluded from a two-day claims review with Disney, and
    that “Jumana, a less senior employee who notably was in her 30s
    at the time,” would take her place. Slagel declared she
    “complained to Lo that this is age discrimination, and Liberty
    Mutual is attempting to use this to get rid of [her, and] . . .
    Liberty Mutual has been getting rid of people [her] age.
    However, this complaint was disregarded.”
    Christina Restrepo, a former Liberty employee, declared
    that Liberty had a culture of “terminating older employees, or in
    the alternative, unjustifiably increas[ing] their workload,
    claim[ing] that other employees complained about them, issu[ing]
    them baseless warnings in an effort to create a paper trail, and
    subsequently terminat[ing] them.” Liberty would replace older
    employees with younger, underqualified ones, and demote older
    employees while promoting younger, underqualified ones.
    Slagel presented Williams’s deposition testimony, in which
    he stated he communicated only with Bennett concerning Slagel.
    He did not recall the content of any discussion with Bennett but
    testified that in approving Slagel’s termination he relied on the
    situation analysis Bennett authored.
    Slagel presented evidence concerning her age and
    disability, qualifications for the job, the demographics in Liberty’s
    Glendale office, and the timing of her complaints and adverse
    employment actions. She received “glowing” reviews during her
    30-year employment; Alemseghed subjected employees over 40 to
    unreasonable workloads and looked for mistakes to justify
    17
    terminating employees over 40; Alemseghed scolded Slagel in
    2013 for performing too well on the Disney account, exclaiming,
    “You set the bar too high, and now we have to jump through
    hoops because of you!”; Slagel complained to Liberty that
    Alemseghed continued to treat her and several other long-term
    employees in a manner that lacked dignity and respect”; Slagel
    reported to Liberty that Alemseghed “rarely gives older
    employees ‘kudos,’ while often giving them to younger
    employees,” and gives “swift and severe reprimands to older
    employees”; Lo falsely accused Slagel of speaking negatively
    about Liberty; and Slagel complained to Bennett that she felt Lo
    and Alemseghed were overreacting to the Social Media Report
    because “she is a 30-year employee,” and Slagel believed she was
    being “set up.”
    Slagel also presented the situation analysis that Bennett
    sent to Williams. Bennett emailed the situation analysis to
    Williams at 5:19 p.m. on June 10, 2016. The situation analysis
    noted Slagel’s age, the fact that she was “currently on leave of
    absence,” and the fact that Slagel “believes the company is
    setting her up because she is a 30-year employee.” Bennett
    stated in the email, “we do not plan to implement the termination
    until the employee return[s] to work,” and asked Williams to
    “[p]lease advise if you have any questions or need any additional
    information.” Nowhere in the email or analysis did Bennett
    expressly request permission to terminate Slagel. Williams
    replied to Bennett half an hour later, at 5:51 p.m., “Termination
    for cause approved.”
    Slagel argued that Bennett and Williams were not the sole
    decisionmakers in the decision to terminate her employment
    because Bennett relied on her discussions with Lo and
    18
    Alemseghed when reporting to Williams, and Williams relied
    exclusively on Bennett’s situation analysis. Slagel argued that
    Alemseghed and Lo’s animus thus contaminated Williams’s
    decision to terminate her.
    4.     Ruling and Judgment
    The trial court found that Slagel submitted evidence of a
    discriminatory motive on the part of Alemseghed, but no triable
    issue existed as to whether Liberty’s reason for terminating
    Slagel was pretextual because the evidence showed that she
    failed to order a requested social media report, told Disney that it
    had been ordered when it had not, and attempted to conceal her
    error by filing a newly ordered report under a “Medical” rather
    than “Investigation” category.
    “More importantly,” the court found, Slagel “simply has not
    submitted evidence to show how Alemseghed’s age bias caused
    her termination when Alemseghed was not responsible for her
    termination, and when the proffered reason for Plaintiff’s
    termination, i.e., the social media report incident, actually did
    occur.”
    The court thus found it to be undisputed that Bennett and
    Williams, as opposed to Alemseghed, were responsible for Slagel’s
    termination, and found it “crucial” that Slagel submitted no
    evidence to suggest Bennett or Williams possessed a
    discriminatory motive. The court found that Slagel’s claim that
    Bennett participated in Alemseghed’s and Lo’s “plan to rid
    themselves of [her was] entirely unsupported speculation,”
    insufficient to raise a triable issue.
    The court acknowledged Slagel’s argument that the Disney
    report incident was “trivial,” but reasoned that Liberty’s burden
    19
    was not to show that its decision to terminate Slagel was wise,
    only that it was nondiscriminatory.
    Accordingly, the court granted summary judgment in
    defendants’ favor and entered judgment. It awarded Liberty and
    Alemseghed jointly $26,917.61 in costs as prevailing parties,
    allocated to Slagel’s non-FEHA claims.
    IV. Lo’s Sanctions Motion
    On June 12, 2020, Lo sought sanctions pursuant to Code of
    Civil Procedure section 128.7 against Slagel and her counsel on
    the ground that Slagel’s allegations against Lo lacked factual
    support. The court found that the only conduct alleged against
    Lo constituted either personnel management actions or conduct
    that cannot reasonably be said to show harassment. The court
    reasoned that Slagel’s allegations that Lo’s conduct was
    motivated by Slagel’s age were unsupported by any evidence, and
    Slagel attributed to Lo wrongdoing that was allegedly committed
    by Alemseghed.
    The court awarded Lo $70,058.15 in attorney’s fees and
    $15,418.96 in costs.
    DISCUSSION
    Slagel contends the court erred in denying her motion to
    compel the further deposition of Williams, in denying her motion
    for a continuance, in finding no triable issue as to whether
    Liberty’s justification for terminating her was pretextual, and in
    finding her allegations against Lo were in bad faith.
    I.     Summary Judgment
    In Slagel’s surviving causes of action—for age-based
    discrimination and harassment, discrimination and harassment
    on the basis of disability, wrongful termination, and IIED—she
    alleges she was terminated due to her age, disability, and
    20
    complaints about age-based discrimination. Liberty does not
    dispute Slagel’s membership in protected categories, nor that she
    made complaints about age-based discrimination and was
    thereafter terminated. The trial court granted summary
    judgment on the sole ground that no triable issue exists as to
    whether Liberty’s justification for terminating Slagel was
    pretextual.
    Slagel contends this was error. We agree.
    A.    General Legal Principles Regarding
    Discrimination Claims and Summary Judgment
    Both federal and state law prohibit employers from
    discriminating against employees on the basis of age or disability.
    (§§ 12940, subd. (a) & 12941; 42 U.S.C. § 2000e et seq.; 
    29 U.S.C. § 621
     et seq.) “Because of the similarity between state and
    federal employment discrimination laws, California courts look to
    pertinent federal precedent when applying our own statutes.”
    (Guz v. Bechtel National, Inc. (2000) 
    24 Cal.4th 317
    , 354 (Guz).)
    An employee alleging age or disability discrimination or
    retaliation must be over 40 years old and/or suffer from a
    disability, and must “ultimately prove that [an] adverse
    employment action taken was based on his or her age” or
    disability and/or her complaints about her treatment. (Hersant v.
    Department of Social Services (1997) 
    57 Cal.App.4th 997
    , 1002
    (Hersant); accord, Guz, 
    supra,
     24 Cal.4th at pp. 354-355.) “Since
    direct evidence of such motivation is seldom available, the courts
    use a system of shifting burdens as an aid to the presentation
    and resolution of age discrimination cases.” (Hersant, at p. 1002.)
    Specifically, “California has adopted the three-stage . . . [¶] . . .
    McDonnell Douglas [Corp. v. Green (1973) 
    411 U.S. 792
    ] test,”
    which “reflects the principle that direct evidence of intentional
    21
    discrimination is rare, and that such claims must usually be
    proved circumstantially. . . . [B]y successive steps of increasingly
    narrow focus, the test allows discrimination to be inferred from
    facts that create a reasonable likelihood of bias and are not
    satisfactorily explained.” (Guz, at p. 354.)
    At trial, this burden-shifting system requires the employee
    first establish a prima facie case of age or disability
    discrimination or retaliation. If the employee does so, the
    employer is required to offer a legitimate non-discriminatory or
    non-retaliatory reason for the adverse employment action. “If it
    does not, then the employee prevails. [Citations.] [¶] Given the
    varying nature of the problem, it is impossible to make an exact,
    all-inclusive statement of the elements of a prima facie age
    discrimination case applicable in all situations. [Citations.] The
    general requirement is that the employee offer circumstantial
    evidence such that a reasonable inference of age discrimination
    arises. The requirement is not an onerous one. [Citation.]
    [¶] . . . [¶] When the employee has made this showing, the
    burden shifts to the employer to go forward with evidence that
    the adverse action was based on considerations other than age
    discrimination. When the employer offers evidence justifying the
    adverse action on a basis other than age, the burden shifts back
    to the employee to meet his ultimate obligation of proving that
    the reason for the adverse action was age discrimination. This
    ultimate issue is decided on all the evidence.” (Hersant, supra, 57
    Cal.App.4th at pp. 1002-1003.)
    “The McDonnell Douglas framework is modified in the
    summary judgment context.” (Serri v. Santa Clara University
    (2014) 
    226 Cal.App.4th 830
    , 861.) On a summary judgment
    motion “[i]n an employment discrimination case, . . . [t]he
    22
    ‘employer, as the moving party, has the initial burden to present
    admissible evidence showing either that one or more elements of
    plaintiff’s prima facie case is lacking or that the adverse
    employment action was based upon legitimate, nondiscriminatory
    factors.’ ” (Zamora v. Security Industry Specialists, Inc. (2021) 
    71 Cal.App.5th 1
    , 32; see Code Civ. Proc., § 437c, subds. (c) & (p)(2).)
    If the defendant meets its burden, the burden then shifts to
    the plaintiff to produce substantial evidence that the employer’s
    showing was untrue or pretextual by raising at least an inference
    of discrimination or retaliation. (Hersant, supra, 57 Cal.App.4th
    at pp. 1004-1005.)
    “Pretext may . . . be inferred from the timing of the
    company’s termination decision, by the identity of the person
    making the decision, and by the terminated employee’s job
    performance before termination.” (Sada v. Robert F. Kennedy
    Med. Center (1997) 
    56 Cal.App.4th 138
    , 156.) “[E]vidence that
    the employer’s claimed reason is false—such as that it conflicts
    with other evidence, or appears to have been contrived after the
    fact—will tend to suggest that the employer seeks to conceal the
    real reason for its actions, and this in turn may support an
    inference that the real reason was unlawful.” (Mamou v.
    Trendwest Resorts, Inc. (2008) 
    165 Cal.App.4th 686
    , 715.)
    To show pretext, the employee may not “simply deny the
    credibility of the employer’s witnesses or . . . speculate as to [its]
    motive.” (Serri v. Santa Clara University, supra, 226 Cal.App.4th
    at p. 862.) Nor is it enough to show that the employer’s reasons
    were unsound, wrong, or mistaken. (Hersant, supra, 57
    Cal.App.4th at p. 1005.) Rather, the employee “ ‘must
    demonstrate such weaknesses, implausibilities, inconsistencies,
    incoherencies, or contradictions in the employer’s proffered
    23
    legitimate reasons for its action that a reasonable factfinder
    could rationally find them “unworthy of credence,” [citation], and
    hence infer “that the employer did not act for” ’ ” the asserted
    reasons. (Ibid.) If, considering the employer’s innocent
    explanation for its actions, the evidence as a whole is insufficient
    to permit a rational inference that the employer violated public
    policy, the employer is entitled to summary judgment. (See Guz,
    
    supra,
     24 Cal.4th at p. 361.)
    “In short, by applying McDonnell Douglas’s shifting
    burdens of production in the context of a motion for summary
    judgment, ‘the judge [will] determine whether the litigants have
    created an issue of fact to be decided by the jury.’ ” (Caldwell v.
    Paramount Unified School Dist. (1995) 
    41 Cal.App.4th 189
    , 203
    (Caldwell).)
    Whether such an issue exists presents a question of law for
    the court, which we review de novo. (Caldwell, supra, 41
    Cal.App.4th at p. 201.) In so doing, we view the evidence in the
    light most favorable to the employee as the party opposing the
    motion. (Lonicki v. Sutter Health Central (2008) 
    43 Cal.4th 201
    ,
    206.)
    Claims, theories, subjective conjecture, and speculation are
    insufficient to avoid summary judgment. (Wiz Technology, Inc. v.
    Coopers & Lybrand (2003) 
    106 Cal.App.4th 1
    , 11 [an opposition to
    summary judgment is insufficient when it is essentially
    conclusionary, argumentative or based on conjecture and
    speculation].)
    An analogous procedure applies to a claim for wrongful
    discharge. (See Swanson v. Morongo Unified School Dist. (2014)
    
    232 Cal.App.4th 954
    , 966.)
    24
    B.     Application
    Here, Liberty offered evidence of a legitimate, non-
    retaliatory reason for discharging Slagel: She violated company
    policy by lying to Disney and by falsifying company records by
    filing a social media request under “medical” rather than
    “investigation” in order to conceal her misrepresentation. Liberty
    supported its showing with records of communications from
    Conner, Disney’s representative, in which she complained about
    Slagel’s failure to produce a social media report on a workers’
    compensation claimant.
    1.    Triable Issues Exist as to Pretext
    This evidence shifted the burden to Slagel to establish a
    triable issue of material fact as to whether Liberty’s proffered
    rationale for terminating her was pretextual.
    She did so. Slagel and Ballard testified and declared that
    the issue with Disney concerning its request for a social media
    investigation was a misunderstanding. Ballard conducted a
    social media check on Disney’s workers’ compensation claimant
    in April 2015, in Conner’s presence. When Conner asked for a
    report of the investigation in August 2015 and April 2016, Slagel
    did not know that Ballard had failed to make a report of his April
    2015 social media check. She said she would obtain “the report,”
    but instead of doing so commissioned another investigation,
    logging this new request under the topic “medical” in Liberty’s
    records rather than “investigation” for the admitted purpose of
    preventing Disney from learning about it. Slagel stated in her
    interview with Bennett that she did not know whether logging
    the request under “medical” was improper.
    This evidence supported two conflicting inferences about
    two different issues.
    25
    First, it supported Liberty’s inference that Slagel lied to
    Disney and tried to conceal the lie by falsifying Liberty records.
    However, the evidence also supported Slagel’s inference
    that this was a misunderstanding based on Slagel’s thinking that
    Conner simply forgot about Ballard’s investigation.
    Although Liberty argues at length about the difference
    between a social media “check” and a social media “report,”
    reasoning that Slagel could not mistake Conner’s request for the
    latter as having been satisfied by Ballard’s performance of the
    former, in truth the parties throughout this case have used both
    terms interchangeably. For example, although Ballard declared
    he conducted a social media “check,” he also admits he cannot
    remember whether he turned that check into a “report” by
    making a note of it in the claimant’s file.
    Liberty argues that a “report” is a “concrete piece of paper”
    as opposed to an informal “check,” but that characterization
    appears nowhere except Slagel’s own deposition testimony, who
    did not think the difference was important, and was contradicted
    by Ballard’s declaration that a “report” consisted of an online
    annotation in a client’s file. Liberty argues that a social media
    “report” is the result of an investigation conducted by a third
    party, but Ballard declared that social media investigations were
    conducted by third parties only when informal checks raised “red
    flags,” and even then only when internal investigators were too
    busy to conduct the investigation.
    In sum, a trier of fact could reasonably conclude that Slagel
    believed that Disney’s August 2015 and April 2016 requests for a
    social media investigation had already been fulfilled, and ordered
    a second investigation only out of an abundance of caution to
    keep the client happy. The trier of fact could also reasonably
    26
    conclude that Slagel did not know it would be improper to conceal
    the second request from Disney until such time as it was
    reported, which it inevitably would be.
    The evidence supported two conflicting inferences about a
    second issue as well: How important was this dispute to Liberty?
    On the one hand, a trier of fact could reasonably conclude
    Liberty felt this was important enough to fire Slagel because
    Conner complained about Slagel’s honesty.
    On the other hand, Slagel had been an exemplary employee
    for several decades. “Pretext may . . . be inferred . . . [from] the
    terminated employee’s job performance before termination.”
    (Flait v. North American Watch Corporation (1992) 
    3 Cal.App.4th 467
    , 479; Colarossi v. Coty US Inc., (2002) 
    97 Cal.App.4th 1142
    ,
    1153.) Firing a highly rated employee for a minor offense is
    evidence of pretext. (Flait, at p. 479; Shager v. Upjohn Co. (7th
    Cir. 1990) 
    913 F.2d 398
    , 401.)
    And the Disney incident involved only one client’s request
    for only one social media investigation, which was performed
    twice, with negative results both times. Pretext may be shown
    where the severity of an employer’s punishment does not fit the
    putative issue. (Stalter v. Wal-Mart Stores, Inc. (7th Cir. 1999)
    
    195 F.3d 285
    , 290 [“More compelling is the severity of the
    punishment in relation to the alleged offense. . . . This strikes us
    as swatting a fly with a sledge hammer. That Wal-Mart felt
    compelled to terminate Stalter for this offense does not pass the
    straight-face test”].)
    In addition, Slagel told Bennett that the social media
    check/report misunderstanding could be cleared up if only
    Bennett would call Ballard. Ballard supported this
    representation in his declaration, in which he stated he
    27
    conducted a social media check on Disney’s claimant but failed to
    make a report of it. An employer’s failure to adequately
    investigate matters relating to its employee is evidence of
    pretext. (Mendoza v. West. Med. Cent. Santa Ana (2014) 
    222 Cal.App.4th 1334
    , 1344 [lack of a rigorous investigation is
    evidence suggesting that defendants did not value discovery of
    the truth so much as a way to clean up an uncovered mess]; Silva
    v. Lucky Stores, Inc. (1998) 
    65 Cal.App.4th 256
    , 262-263 [“ ‘the
    question critical to defendants’ liability is . . . whether at the time
    the decision to terminate his employment . . . defendants, acting
    in good faith and following an investigation that was appropriate
    under the circumstances, had reasonable grounds for believing
    plaintiff had done so’ ”]; Reeves v. Safeway Stores, Inc. (2004) 
    121 Cal.App.4th 95
    , 121.) “[F]ailure to interview witnesses for
    potentially exculpatory information evidences pretext.” (Nazir v.
    United Airlines, Inc. (2009) 
    178 Cal.App.4th 243
    , 280.)
    2.    Triable Issues Exist as to Liberty’s
    Discriminatory Motive
    The trial court found that Slagel “submitted evidence to
    suggest a discriminatory motive by Alemseghed.”
    However, the court found no triable issue as to whether
    Alemseghed’s age bias caused Slagel’s termination because
    “Alemseghed was not responsible for her termination.” On the
    contrary, the court found, Bennett and Williams were responsible
    for Slagel’s termination, and no evidence suggested they
    possessed a discriminatory motive.
    We reject this conclusion for three reasons.
    First, as discussed above, substantial evidence suggested
    that Bennett directly participated in Alemseghed’s plan to rid
    Liberty of Slagel on the basis of her age: Slagel was an
    28
    exemplary employee; her offense against Disney was arguably
    minor and immaterial; the offense was a misunderstanding that
    Bennett could have cleared up with a reasonable and appropriate
    investigation, including an interview of Ballard, but failed to do
    so; and the punishment Bennett recommended was overly severe
    in relation to the offense.
    Second, although the court found that Williams was
    responsible for Slagel’s termination, its earlier discovery ruling
    prevented Slagel from fully investigating whether this was true.
    Williams, an attorney, testified he did not recall “much, if
    anything” about Bennett’s situation analysis, upon which he
    purportedly depended to approve Slagel’s termination, because he
    had not “reviewed it in a long time.” Assisted by harassing
    objections from Liberty’s counsel, Williams professed not to know
    what department he was in, whether it was the same department
    he was in when Slagel was terminated, or what would have
    happened had he failed to approve the termination. (The
    deposition transcript is, frankly, painful to read.)
    Slagel moved to compel further responses, arguing
    Williams had avoided entire lines of questioning through
    “patently evasive nonsense,” but the court found that Liberty’s
    “counsel asserted proper objections” and “Williams gave
    substantive answers” in a manner “to be expected with a
    telephonic, out-of-state deposition.”
    We disagree. Liberty’s objections were obstructionist,
    Williams’s answers obfuscatory, and the conduct of the deposition
    far below the standard to be expected, telephonic or not.
    More importantly for our purposes, Liberty’s discovery
    abuse prevented Slagel from potentially obtaining the very
    evidence upon which it now relies. The court found that no
    29
    triable issue existed as to Liberty’s discriminatory motive
    because no evidence suggested anyone but Williams, who did not
    know Slagel, made the ultimate decision to fire her. But even
    Williams himself purported not to know his role in the
    termination. Liberty cannot hide Williams’s role during
    discovery then rely on it on summary judgment.
    Finally, even if neither Bennett nor Williams harbored
    discriminatory animus toward Slagel, a triable issue exists as to
    whether Alemseghed’s animus may be attributed to them.
    “ ‘ “[A]n individual employment decision should not be
    treated as a . . . [‘]watertight compartment, with discriminatory
    statements in the course of one decision somehow sealed off from
    . . . every other decision. . . .[’] ” ’ ” (Morgan v. Regents of
    University of California (2000) 
    88 Cal.App.4th 52
    , 74.) “Thus,
    showing that a significant participant in an employment decision
    exhibited discriminatory animus is enough to raise an inference
    that the employment decision itself was discriminatory, even
    absent evidence that others in the process harbored such animus.
    (DeJung v. Superior Court (2008) 
    169 Cal.App.4th 533
    , 551.)
    An employer is “responsible where discriminatory or
    retaliatory actions by supervisory personnel bring about adverse
    employment actions through the instrumentality or conduit of
    other corporate actors who may be entirely innocent of
    discriminatory or retaliatory animus.” (Reeves v. Safeway Stores,
    
    supra,
     121 Cal.App.4th at p. 116.) “To establish an entitlement
    to judgment as a matter of law, it is not enough to show that one
    actor acted for lawful reasons when that actor may be found to
    have operated as a mere instrumentality or conduit for others
    who acted out of discriminatory or retaliatory animus, and whose
    actions were a but-for cause of the challenged employment action.
    30
    If a supervisor makes another his tool for carrying out a
    discriminatory action, the original actor’s purpose will be
    imputed to the tool, or through the tool to their common
    employer.” (Id. at p. 113.)
    Judge Posner explained this concept in Shager v. Upjohn
    Co., 
    supra,
     
    913 F.2d 398
    . There, the district court granted the
    employer’s motion for summary judgment, in part because the
    plaintiff had been discharged by decision of a “Career Path
    Committee,” whose members did not appear to have acted with
    discriminatory animus. In reversing, Judge Posner wrote that
    the committee’s decision to fire the plaintiff did not necessarily
    insulate the employer from the age-related animus exhibited by
    the plaintiff’s supervisor Lehnst; rather the decision “was tainted
    by Lehnst’s prejudice” because he “not only set up Shager to fail
    by assigning him an unpromising territory but influenced the
    committee’s deliberations by portraying Shager’s performance to
    the committee in the worst possible light.” (Id. at p. 405.)
    In language with distinct parallels to the facts a jury might
    find here, Judge Posner explained further: “Lehnst’s influence
    may well have been decisive. The committee’s deliberations . . .
    were brief, perhaps perfunctory; no member who was deposed
    could remember having considered the issue. A committee of this
    sort, even if it is not just a liability shield invented by lawyers, is
    apt to defer to the judgment of the man on the spot. Lehnst was
    the district manager; he presented plausible evidence that one of
    his sales representatives should be discharged; the committee
    was not conversant with the possible age animus that may have
    motivated Lehnst’s recommendation. If it acted as the conduit of
    Lehnst’s prejudice—his cat’s-paw—the innocence of its members
    would not spare the company from liability. For it would then be
    31
    a case where Lehnst, acting within (even if at the same time
    abusing) his authority as district manager to evaluate and make
    recommendations concerning his subordinates, had procured
    Shager’s discharge because of his age. Lehnst would have
    violated the statute, and his violation would be imputed to [the
    employer]. The committee would be out of the picture.” (Shager
    v. Upjohn Co., 
    supra,
     913 F.2d at p. 405; see id. at p. 406 [triable
    issue existed as to whether the committee was a “mere rubber
    stamp,” or “made an independent decision”].)
    Here, triable issues exist as to whether Williams’s decision
    to approve Slagel’s termination was tainted by Alemseghed’s
    bias. Alemseghed influenced Bennett’s and Williams’s
    deliberations by portraying Slagel’s performance in the worst
    possible light. This influence may well have been decisive.
    Williams’s deliberations were brief, perhaps perfunctory, taking
    only about half an hour. Williams testified in deposition that he
    could not remember having considered the issue. Having no
    personal knowledge of the facts, Williams, who was not
    conversant with the possible age animus that may have
    motivated Alemseghed’s recommendations (as filtered through
    Bennett), was apt to defer to Bennett’s and Alemseghed’s
    judgment. If Williams acted as the conduit of Alemseghed’s bias,
    his innocence would not spare Liberty from liability for
    Alemseghed’s procuring Slagel’s discharge because of her age.
    3.    Conclusion
    Admittedly, a trier of fact could reasonably draw inferences
    in Liberty’s favor from all this evidence. However, it could also
    draw reasonable inferences in Slagel’s favor. On summary
    judgment, inferences must be drawn in favor of the opposing
    party.
    32
    Here, the trial court should have but failed to draw several
    inferences in Slagel’s favor. Therefore, summary judgment was
    improper.
    C.    Harassment and IIED
    Discrimination in the workplace can constitute “extreme
    and outrageous” conduct for purposes of IIED. (Renteria v.
    County of Orange (1978) 
    82 Cal.App.3d 833
    , 834.) “When the
    workplace is permeated with discriminatory intimidation,
    ridicule and insult that is ‘ “sufficiently severe or pervasive to
    alter the conditions of the victim’s employment and create an
    abusive working environment,” ’ the law is violated.” (Kelly-
    Zurian v. Wohl Shoe Co. (1994) 
    22 Cal.App.4th 397
    , 409; Harris
    v. Forklift Systems, Inc. (1993) 
    510 U.S. 17
    , 23.)
    The trial court acknowledged that Slagel raised a triable
    issue regarding “a discriminatory motive by Alemseghed,” but
    found that she “failed to disclose a triable issue of fact as to
    whether she was exposed to discriminatory, retaliatory, or
    harassing conduct.”
    Given the discussion above, triable issues existed as to
    Liberty’s justification for terminating Slagel. It follows that
    triable issues exist as to whether Slagel was subjected to
    discriminatory or retaliatory harassment. Therefore, summary
    judgment was improper as to her claims for harassment and
    IIED.
    II.    Lo’s Sanctions Motion
    Slagel alleges that Lo abused her power as supervisor by
    subjecting Slagel and other employees over the age of 40 to
    heavier workloads and harsher performance-based standards
    than younger employees, and to more stringent repercussions for
    33
    adverse performance than those to which counterparts under age
    40 were subjected.
    Lo moved for sanctions under subdivision (b)(3) of Code of
    Civil Procedure section 128.7 (a party must abandon unsupported
    claims). The trial court found Slagel’s action against Lo lacked
    support because the only conduct alleged against Lo constituted
    either personnel management actions or conduct that could not
    reasonably be said to show harassment, such as that Lo joked
    and talked with other employees on Slagel’s team more than with
    her, “micromanaged her,” and once called her into her office to
    ask if she was talking “bad about the company.” The court also
    reasoned that Slagel’s allegations that Lo was motivated by
    Slagel’s age, and that Lo singled out employees over the age of
    40, were speculative and unsupported by any evidence. It
    therefore granted Lo’s motion.
    Slagel argues this was error. We agree.
    An attorney who presents a pleading, motion or similar
    paper to the court makes an implied certification to its legal and
    factual merit. (Code Civ. Proc., § 128.7, subd. (b).) Specifically,
    the attorney certifies that the “allegations and other factual
    contentions have evidentiary support or, if specifically so
    identified, are likely to have evidentiary support after a
    reasonable opportunity for further investigation or discovery.”
    (Id. at subd. (b)(3).) If the court determines, after notice and a
    reasonable chance to respond, that the attorney improperly
    certified the document, it may impose an appropriate sanction
    upon the attorney or party responsible for the violation. (Id. at
    subd. (c).) A court may impose these sanctions if it concludes the
    pleading was indisputably without factual merit. (Peake v.
    Underwood (2014) 
    227 Cal.App.4th 428
    , 440.) To obtain
    34
    sanctions, the moving party must show that the party’s conduct
    in asserting the claim was objectively unreasonable, meaning
    “any reasonable attorney would agree that [the claim] is totally
    and completely without merit.” (In re Marriage of Flaherty (1982)
    
    31 Cal.3d 637
    , 650; Peake, at p. 444.)
    We review a trial court’s decision to award attorney’s fees
    and costs under Code of Civil Procedure section 128.7 for an
    abuse of discretion. (Peake v. Underwood, supra, 227 Cal.App.4th
    at p. 441.) We infer all findings necessary to support the order,
    “presume the trial court’s order is correct[,] and do not substitute
    our judgment for that of the trial court.” (Ibid.)
    The trial court made preliminary and final findings about
    these allegations, set forth in three paragraphs in the minute
    order comprising its statement of decision.
    The first two paragraphs concern the court’s preliminary
    findings, the first setting forth its findings as to the legal
    sufficiency of Slagel’s claims against Lo and the second setting
    forth its evidentiary findings.
    With respect to the claims’ legal sufficiency, the court
    preliminarily found that Slagel’s decision to pursue a claim
    against Lo was “objectively unreasonable.” This was so, the court
    explained, because “[b]eing more jovial and conversational with
    certain employees over others falls very short of the severe and
    pervasive conduct needed to state a claim for harassment.”
    “Similarly,” the court found, evidence of being ‘micromanaged’ or
    questioned if you were maligning the company to others squarely
    falls into managerial conduct.”
    Regarding the evidentiary sufficiency of Slagel’s claims, the
    court found that Slagel admitted in deposition that she had no
    basis for her opinion that Lo micromanaged her due to her age,
    35
    “because she had no evidence of how Defendant Lo was managing
    other claims adjusters.” The court found that Slagel’s allegation
    that Lo disfavored older employees “was purely speculative, and
    no basis for this belief was forthcoming. Subjective opinion,
    unsupported, is not a basis for reasonable belief.” “Put simply,”
    the court found, “there is no reasonable way Plaintiff or counsel
    could have believed there was a tenable claim against Defendant
    Lo in light of the available evidence,” nor that “the evidence
    available could show malicious, oppressive, or fraudulent conduct
    by Defendant Lo, or conduct ‘. . . so extreme as to exceed all
    bounds of that usually tolerated by a civilized community.’ ”
    The court followed these preliminary findings with a third
    paragraph, setting forth its final finding:
    “Accordingly, the Court finds that Defendant Lo has
    submitted sufficient evidence to show that Plaintiff violated CCP
    section 128.7(b) by pursuing a claim against Defendant Lo.
    Specifically, Plaintiff failed to meet the substantive requirement
    that the allegations and other factual contentions argued ‘have
    evidentiary support or, if specifically so identified, are likely to
    have evidentiary support after a reasonable opportunity for
    further investigation or discovery,’ ” citing subdivision (b)(3) of
    section 128.7 of the Code of Civil Procedure.
    By using the words “accordingly” and “specifically” in its
    final finding, the trial court evinced its intent to summarize the
    findings set forth in the first two paragraphs of the order.
    However, the summary concerns only the evidentiary sufficiency
    of Slagel’s claims, not their legal sufficiency.
    We therefore conclude that the court arguably found only
    that Slagel’s claims lacked evidentiary support, not that they
    36
    would have been legally insufficient even if supported by
    evidence.
    To avoid sanctions under subdivision (b)(3) of Code of Civil
    Procedure section 128.7, “ ‘the issue is not merely whether the
    party would prevail on the underlying factual or legal argument,’
    but rather whether any reasonable attorney would agree that the
    claim is totally and completely without merit.” (Kumar v.
    Ramsey (2021) 
    71 Cal.App.5th 1110
    , 1126.) Hence, the
    evidentiary burden to escape sanctions under section 128.7 is
    light. (Kumar, at p. 1126.) Slagel “must make a sufficient
    evidentiary showing to demonstrate that [s]he made a reasonable
    inquiry into the facts and entertained a good faith belief in the
    merits of the claim.” (Ibid.) She need not amass even enough
    evidence to create a triable issue of fact as would be required if
    defendants had brought a motion for summary judgment, or
    allege a valid cause of action, as required to overcome a
    demurrer. (Ibid.)
    As noted, the court found that Slagel had no evidence that
    Lo disfavored older employees or micromanaged her due to her
    age, “because she had no evidence of how Defendant Lo was
    managing other claims adjusters.”
    But Slagel also alleged that after Lo became her direct
    supervisor, she subjected Slagel to unfair criticism and
    threatened her. Slagel complained of discrimination to Lo, but Lo
    did nothing to address her concerns. Instead, Lo participated in
    a sham investigation despite learning of exculpatory evidence
    from Slagel, resulting in Slagel’s termination. Slagel alleged that
    Lo’s conduct rose to the level of discrimination and harassment
    prohibited by FEHA.
    37
    We will assume for the purposes of argument that the trial
    court’s finding is not wholly contained in the summary paragraph
    setting forth its evidentiary findings, but also includes its legal
    findings—that Lo’s “[b]eing more jovial and conversational with
    certain employees over others” fell short of harassment, and her
    micromanagement and hostile questioning fells within legally
    acceptable managerial conduct.
    We will further assume for the purposes of argument that
    the trial court’s evidentiary finding was correct—that Slagel had
    no evidence that Lo disfavored older employees or micromanaged
    her due to her age.
    These two findings would still not answer Slagel’s
    allegations that Lo disregarded evidence that would have
    exonerated Slagel, and participated in a sham investigation in
    order to see her fired due to her age.
    These allegations were supported by Slagel’s declaration
    that Lo disregarded her complaint that Liberty was
    discriminating against her due to her age, trying “to get rid of”
    her, and “getting rid of people [her] age.” They were also
    supported by Bennett’s report, which stated that Lo participated
    in Bennett’s investigation, specifically in the interview during
    which Slagel told Bennett the claim’s report matter could be
    cleared up if they would only consult Ballard, which Bennett
    refused to do. The trial court made no findings as to either the
    legal sufficiency of these allegations or their evidentiary support.
    Because the trial court found only that a subset of Slagel’s
    allegations lacked legal and evidentiary support, and because
    some of her allegations against Lo actually did have evidentiary
    support, sanctions were improper.
    38
    III. Discovery Issues, Requests for a Continuance, and
    Costs
    Slagel argues that the trial court abused its discretion in
    denying her motion to compel the further deposition of Williams,
    which she needed in order to support her opposition to summary
    judgment, and in denying a continuance to seek other discovery.
    She also argues the court erred in awarding defendants costs.
    Given the above discussion, and our partial reversal of
    summary judgment, these issues are moot.
    DISPOSITION
    The judgment is reversed as to Slagel’s first through fifth
    and tenth and twelfth cause of action. The costs and sanctions
    awards are vacated. The judgment is otherwise affirmed. Each
    party is to bear its own costs on appeal.
    NOT TO BE PUBLISHED
    CHANEY, J.
    We concur:
    ROTHSCHILD, P. J.
    WEINGART, J.
    39