Ivan R. Sellers v. Eric K. Shinseki , 25 Vet. App. 265 ( 2012 )


Menu:
  •             UNITED STATES COURT OF APPEALS FOR VETERANS CLAIMS
    NO. 08-1758
    IVAN R. SELLERS, APPELLANT,
    V.
    ERIC K. SHINSEKI,
    SECRETARY OF VETERANS AFFAIRS, APPELLEE.
    On Appeal from the Board of Veterans' Appeals
    (Argued November 9, 2011                                                       Decided June 26, 2012)
    Douglas J. Rosinski, of Columbia, South Carolina, with whom James E. Swiger, of
    Centreville, Virginia, was on the brief for the appellant.
    James B. Cowden, with whom Will A. Gunn, General Counsel; R. Randall Campbell,
    Assistant General Counsel; and Richard Mayerick, Deputy Assistant General Counsel, all of
    Washington, D.C., were on the brief for the appellee.
    Before KASOLD, Chief Judge, and HAGEL and SCHOELEN, Judges.
    SCHOELEN, Judge, filed the opinion of the Court. KASOLD, Chief Judge, filed an opinion
    concurring in the result.
    SCHOELEN, Judge: The appellant, Ivan R. Sellers, through counsel, appeals an April 2,
    2008, Board of Veterans' Appeals (Board or BVA) decision in which the Board determined that a
    July 14, 1988, rating decision did not contain clear and unmistakable error (CUE). Record (R.) at
    18. The Board also confirmed that the appellant was not entitled to an effective date earlier than
    February 5, 2004, for service connection for retinitis pigmentosa (RP),1 as found by the January 31,
    2005, Houston VA regional office (RO) decision. Id. Both parties filed briefs, and the appellant
    filed a reply brief. It was later revealed that a June 1, 2004, rating decision had found CUE in the
    July 1988 rating decision and awarded a March 25, 1988, effective date for service connection for
    1
    "Retinitis Pigmentosa" is "a group of diseases, frequently hereditary, marked by
    progressive loss of retinal response . . . , retinal atrophy, attenuation of the retinal vessels, and
    clumping of the pigment, with contraction of the field of vision." DORLAND'S ILLUSTRATED
    MEDICAL DICTIONARY 1634 (32d ed. 2012) [hereinafter DORLAND'S].
    RP. R. at 287-93. A limited remand from this Court to the Board resulted in a June 29, 2011,
    supplemental Board decision in which the Board determined that the June 2004 rating decision was
    authentic, but only a draft decision. See Ivan Sellers, BVA 08-1758, at 10, 12 (June 29, 2011).
    Thereafter, the parties filed supplemental briefs. This appeal is timely, and the Court has jurisdiction
    to review the Board's decision pursuant to 
    38 U.S.C. §§ 7252
    (a) and 7266(a). Because the Court
    finds that the June 2004 RO decision binds VA and the January 2005 RO decision is void ab initio,
    the Court will set aside the Board's April 2008 decision and reverse in part and affirm in part the
    Board's June 29, 2011, supplemental decision.
    I. FACTS
    A. Claim for Entitlement to Service Connection for RP
    The appellant served on active duty in the U.S. Army from January 1966 to October 1973.
    R. at 304. In his November 1965 medical history report, the appellant attested that he had a history
    of eye trouble and that he wore eyeglasses. R. at 466-67, 481. The enlistment examination report
    observed that the appellant's visual acuity, refraction, pupil equality and reaction, and ocular motility
    all appeared in normal condition. R. at 484. These impressions were confirmed in the appellant's
    September 1973 separation examination, which concluded that all visual functions were normal.
    R. at 454.
    Nine days after the appellant's separation examination, an ophthalmology examination was
    conducted because he complained of flashing lights in his left temporal field and a restricted field
    of vision. R. at 456. The examiner observed that the appellant had suffered visual field contraction
    and retinal pigment epithelium (RPE) "defects."2 
    Id.
     The examiner concluded, however, that "no
    pathology" existed. R. at 456.
    In June 1982, a private physician diagnosed the appellant with RP. R. at 500. The physician
    described the condition as "a collection of disorders which are characterized by night blindness,
    peripheral visual loss, and, in the later stages of the disease, central vision problems, color vision
    problems, and reading difficulties." 
    Id.
     The physician advised that the condition is almost always
    2
    RPE is the outer pigmented layer of the optical part of the retina that extends from the
    entrance of the optic nerve to the pupillary margins of the iris. See DORLAND'S at 1781.
    2
    hereditary, but that the appellant had "no specific evidence of similar problems in other members of
    [his] family." 
    Id.
    In March 1988, the appellant filed a claim for entitlement to disability compensation for RP
    with cataracts. R. at 488-94. In July 1988, the RO issued a rating decision denying the claim. R.
    at 451-52. The RO explained the relevant facts as follows:
    On separation exam[ination], [the veteran] complained of decreased peripheral vision
    and decreased night vision, and op[h]thalmological evaluation also showed
    complaints of flashing lights in the left temporal field. No definite pathology was
    found. [Private physician] reports show [the veteran] has progressive bilateral
    retinitis pigm[e]ntosa and has undergone bilateral catara[c]t extraction. There is no
    evidence of eye trauma in service.
    R. at 452. The RO concluded that the appellant's condition was a constitutional or developmental
    abnormality (CDA) and that it was not aggravated in service. 
    Id.
     The September 1988 Statement
    of the Case (SOC) explained that the appellant's RP was a CDA, and CDAs "can only be service-
    connected by aggravation."3 R. at 447. To establish service connection by aggravation, the RO
    continued,
    [i]t must be actively shown that the condition was made worse by some specific
    portion of the veteran's military service and made worse at a rate faster than the
    normal progression of the condition. There is no evidence that the veteran's
    condition was in any way aggravated by his military service or caused to progress
    faster than his normal progression by that military service.
    Id. The appellant failed to perfect an appeal and the decision thus became final.
    In February 2004, the appellant filed a statement arguing that the July 1988 RO decision was
    premised upon CUE. R. at 410-11. VA construed the appellant's filing as both a request to reopen
    his claim and a request to revise the July 1988 RO decision because of CUE. R. at 15, 346.
    B. The Houston RO's Claim Processing: February 2004 to September 2004
    The appellant states that on June 14, 2004, he received a phone call from RO official Cynthia
    Canady, who told him that (1) the RO had made a decision on his request to revise the July 1988 RO
    3
    Our concurring colleague briefly questions whether the VA determination that RP is a
    congenital condition, and thus not compensable via in-service incurrence, may stand against the
    congressionally mandated presumption of soundness. We do not address this question as it was
    not raised by the parties and is not necessary to our decision.
    3
    decision based on CUE; (2) CUE was found in the July 1988 RO decision; (3) he would receive a
    July 1988 effective date with a "one time car allowance"; and (4) he would receive "a letter in about
    a week to ten days stating this award."4 R. at 320. A week later, on June 21, 2004, Ms. Canady e-
    mailed the appellant's representative and advised him that "VA has made a decision on Mr.
    Sellers['s] claim." R. at 540. She asked for an address to which to send "a copy of the rating
    decision and notification letter." Id.
    That same day, according to a VA report of contact prepared by Ms. Canady, she spoke with
    the appellant's wife to "verify dependent information in [the] claim folders." R. at 390. On June 23,
    2004, the appellant's representative responded to Ms. Canady's June 21, 2004, e-mail and provided
    a Denver, Colorado, street address for the Blinded Veterans Association. R. at 540.
    About a week later, the appellant phoned Ms. Canady to ask why he hadn't yet received his
    notification letter. R. at 320. She responded that it might take a month to receive the letter, but that
    she had completed the payment tabulation. Id. She quoted the appellant a total award figure of
    $495,963.03, but she stated that the figure could change because it needed to be reviewed by two
    other officials. Id.
    In late July 2004, the appellant called Ms. Canady again to check on the status of the
    notification letter, but she said that she could not explain why it had been delayed since her
    tabulations had been "corrected and verified." Id. Ms. Canady advised that his total award would
    be $534,233.33 plus an $11,000 one-time car allowance. Id.
    During the second week of September 2004, the appellant again called Ms. Canady to inquire
    into the status of the notification letter. Id. Upon investigation, Ms. Canady found that the file had
    been with "the rating board" since August 23, 2004, despite the fact that it bore two of the three
    signatures needed for disbursement. Id. Ms. Canady said that she could not explain why
    transmission had been delayed and that she could not help the appellant any further. Id.
    After again inquiring about the status of the letter that same week, the appellant was directed
    4
    This account comes from a January 11, 2005, letter submitted to VA on behalf of the
    appellant by U.S. Senator John Cornyn's office (January 2005 Cornyn Inquiry Letter), which
    contains the appellant's typewritten account of his interactions with the Houston RO from June
    14, 2004, through December 2004. R. at 319-21.
    4
    to the Visual Impairment Services Team (VIST) coordinator at the Houston RO. R. at 320-21. The
    appellant phoned the VIST coordinator who advised that an issue had arisen regarding the appellant's
    effective date and that he would look into it. R. at 321. There is no evidence that any followup was
    conducted.
    C. The Houston RO's Claim Processing: October 2004 to February 2005
    On October 28, 2004, RO Decision Review Officer (DRO) Beverly Cole sought advice from
    the VA regional counsel, based in New Orleans, Louisiana, regarding the July 1988 RO decision.
    R. at 294-95. In particular, Ms. Cole sought guidance on whether a March 1985 unpublished
    General Counsel (GC) opinion was binding and whether it would require the July 1988 RO decision
    to be revised based on a finding of CUE. R. at 294.
    A regional counsel staff attorney responded to Ms. Cole's request on December 7, 2004,
    prefacing her response with the statement that she could not opine on whether the GC opinion would
    determine whether the July 1988 RO opinion contained CUE, but explaining that she could "advise
    on portions" of the request. R. at 295. The staff attorney also noted that the "claims folder contains
    a rating decision dated June 1, 2004." R. at 296. The staff attorney did not, however, comment on
    the significance of the June 2004 RO decision's presence in the claims file.
    On November 14, 2004, the appellant submitted a letter to the RO in which he stated:
    Please allow me to explain some concerns I have about my claim. Having my initial
    claim and its appeal denied in 1988 and now having been told my recent appeal was
    approved, you can imagine the excitement my family and I have felt . . . . I must
    admit my excitement is waning as the months pass by and my phone calls to [the
    Houston RO VIST coordinator] haven't been returned.
    * * * *
    I have been informed that my claim is with the Rating Board. I also understand it's
    with the Decision Review Offices. What I don't understand is why my claim received
    two of the three necessary signatures and yet it is back to more review . . . . Why the
    long delay?
    * * * *
    I want you to please write me a letter detailing where my claim actually is and how
    much longer I should expect [to wait] before my claim is finalized.
    R. at 386. There is no record evidence showing that any RO official responded to the appellant's
    letter. During the first week of December 2004, the appellant again contacted the RO and, several
    5
    days later, an RO official advised the appellant that his file had been sent to New Orleans for a legal
    opinion. R. at 321. The official explained that there was a legal question whether the effective date
    would be 1988 or 1989, and that legal counsel recommended "us[ing] the earlier date," but that VA
    nevertheless owed the appellant money and that they would pay him. Id. In the second week of
    December 2004, the appellant visited the RO in person and was advised that the effective date for
    his evaluation would be February 5, 2004, the date of his CUE request to revise the July 1988 RO
    decision. Id.
    On December 14, 2004, an RO rating specialist solicited an eye examination from the VA
    medical center as to the "[e]tiology/onset" of the appellant's RP. R. at 293, 377-79. At the January
    14, 2005, examination, the examiner concluded that the appellant suffered from advanced RP "with
    very significant loss of peripheral vision [in] both eyes and small islands of vision remaining [in]
    both eyes." R. at 325. The physician concluded that it was
    at least as likely as not that the retinitis pigmentosa began to manifest while the
    patient was in military service. This is based not only on his own anecdotal
    experiences of reduced peripheral and night vision while actively engaged in his
    military duties but also based on viewing records of eye exams when he was
    separated from military service in September of 1973 during which time he made
    similar complaints . . . . As for whether the retinitis pigmentosa was aggravated by
    the patient[']s military service, I cannot resolve that issue without resort to mere
    speculation.
    Id.
    On January 31, 2005, the RO issued a decision granting service connection for RP effective
    February 5, 2004, but denying the appellant's request to find that the July 1988 RO decision
    contained CUE. R. at 352-71. The decision also awarded the appellant entitlement to special
    monthly compensation, adapted housing, and automobile and adaptive equipment. R. at 366, 371.
    The January 2005 RO decision was signed by two officials: (1) Susan Durkin, and (2) Beverly Cole,
    the DRO who had sought an opinion from the VA regional counsel in October 2004. R. at 294, 371.
    D. The Appellant's Notice of Disagreement and Subsequent RO Actions
    On March 11, 2005, the appellant, through his representative, filed his NOD with the January
    2005 RO decision. R. at 332. On May 3, 2005, the appellant filed a statement setting forth more
    fully the reasons he disagreed with the RO's denial of his request to revise the July 1988 RO decision
    6
    based on CUE.5 R. at 286. In particular, the appellant stated:
    I am [] submitting a copy of [an] undated VARO letter with rating decision dated
    June 1, 2004, as evidence that my effective date should be March 25, 1988, as this
    previous decision established. I contend this effective date is based on a Clear and
    Unmistakable Error (CUE) . . . .
    Id. The June 2004 RO decision that the appellant attached to his correspondence found CUE in the
    July 1988 RO decision and granted entitlement to service connection for RP at a 100% evaluation,
    effective March 25, 1988. R. at 289, 292. The June 2004 RO decision set forth the reasons for the
    decision and a summary of the evidence. R. at 290-91. The June 2004 RO decision also granted
    special monthly compensation and entitlement to automobile and adaptive equipment. R. at 292-93.
    That decision contained the signatures of three officials: (1) Susan Durkin, who also signed the
    January 2005 decision; (2) "L. Spurlock"; and (3) the illegible signature of an official purporting to
    sign "for" Paul Black, Chief of the Houston RO.6 R. at 293.
    The cover letter that the appellant submitted with the June 2004 RO decision was addressed
    to the appellant's representative in Denver, Colorado. R. at 287. The letter is undated, but contains
    the stamped signature of Houston RO Chief Paul Black. R. at 287-88. Unlike the June 2004 RO
    decision, the cover letter refers only to the appellant's entitlement to automobile and adaptive
    equipment.7 R. at 287-88.
    However, the letter's "Enclosure(s)" line contains three entries: (1) "VA Form 4107"; (2) "VA
    Form 21-4502;" and (3) "Rating Decision." R. at 288 (emphasis added). The letter further explains
    "[t]he enclosed VA Form 4107, 'Your Rights to Appeal Our Decision,' explains your right to appeal."
    Id. The letter also notes that VA Form 21-4502 is the "Application for Automobile or Other
    Conveyance and Adaptive Equipment." R. at 287. The record is not clear as to when or how the
    appellant obtained the notification letter or the June 2004 RO decision.
    5
    The May 2005 statement was received by the RO on June 6, 2005. R. at 286.
    6
    In its June 29, 2011, supplemental decision, the Board found that the third signer was a
    "coach," who "sign[ed] on behalf of the Chief, Veteran's Service Center." See Ivan Sellers, BVA
    08-1758, at 5.
    7
    The record does not contain any rating decision decided prior to the June 2004 RO
    decision that granted entitlement to automobile and adaptive equipment.
    7
    On August 22, 2005, the RO issued an SOC in response to the appellant's March 2005 NOD,
    reiterating its January 2005 finding that the July 1988 RO decision did not contain CUE. R. at 200-
    25, 249-76. The August 2005 SOC neither mentioned nor acknowledged receipt of the appellant's
    May 2005 statement discussing the attached June 2004 RO decision.
    On October 14, 2005, the appellant, through his representative, submitted his Substantive
    Appeal to the Board. R. at 177-88. This document appealed the August 2005 SOC. The Substantive
    Appeal does not mention the May 2005 statement or the June 2004 RO decision. In response to the
    appellant's Substantive Appeal, the RO issued a Supplemental Statement of the Case (SSOC) on
    April 10, 2006. R. at 173-76. The April 2006 SSOC does not mention the May 2005 statement or
    the June 2004 RO decision. R. at 173.
    On June 22, 2006, the appellant requested a hearing in connection with his "pending appeal
    for effective date and Clear and Unmistakable Error (CUE) for retinitis pigmentosa." R. at 154. At
    the December 18, 2006, hearing held at the RO by DRO Marian Peters, the appellant testified that
    he had received a call on June 14, 2004, advising him that his request to revise the July 1988 RO
    decision based on CUE had been granted and that he would receive a check "for the retroactive
    payback of [sic] March 1988." R. at 81. The appellant explained that subsequent attempts to obtain
    the retroactive payment based upon the June 2004 RO decision were unfruitful. R. at 81-82. In
    response, DRO Peters stated that
    we've had the person in our front office [] look at this case; like you were saying you
    were called [and told] that it had been approved; that is true. We tried to grant the
    benefit from our perspective, but the front office said No! This is an incorrect
    decision. As a DRO I cannot overrule what the front office says; however, I am
    going to wait until I get your transcript back with everything that you have said in this
    hearing today. When I get that transcript back, I'm going to go and see if I can talk
    to some people that are in the front office to see if they will listen and see . . . if they
    will listen and read what you have told me concerning the law that we should apply
    . . . but I as a Decision Review Officer cannot overrule what the front office says
    because a decision review officer prior to me was the one that signed off on the rating
    granting, saying it was a clear and unmistakable error . . . . I cannot promise you
    anything.
    R. at 83 (emphasis added).
    On June 21, 2007, the RO issued a second SSOC, signed by DRO Dexter Leavitt, in which
    it reaffirmed its January 2005 finding that the July 1988 RO decision did not contain CUE. R. at 66-
    8
    72. The appellant appealed this RO decision. R. at 57.
    E. Proceedings Before the Board
    On December 17, 2007, the Board conducted a hearing at which the appellant testified as to
    his failed attempts to obtain the disability compensation award dictated by the June 2004 RO
    decision. R. at 29-30. With respect to the June 2004 RO decision, the appellant stated: "I have a
    copy of it, I have the signed signatures and when I showed it to someone [] in the regional office they
    were surprised that I had signatures because I'm not supposed to have . . . [the] decision . . . ." R. at
    29. The appellant continued that he "was never told why [the June 2004 RO decision] was not
    allowed," and that was why he had a "bad taste in [his] mouth." R. at 29-30.
    On April 2, 2008, the Board issued a decision denying the appellant's motion to revise the
    July 1988 RO decision based on CUE, but failed to acknowledge or discuss the June 2004 RO
    decision. R. at 2-18. Instead, the decision focused on the merits of the appellant's motion for
    revision based on CUE and earlier-effective-date argument. R. at 4-16.
    F. Procedural History on Appeal: The June 2004 RO Decision Revelation
    On June 9, 2008, the appellant filed his Notice of Appeal to this Court. The appellant's initial
    and reply briefs, prepared by his attorney at the time, failed to mention the June 2004 RO decision.
    The record did not include the June 2004 RO decision or any related documents, and it lacked
    several documents critical to the appeal, including the August 2005 SOC and the complete January
    2005 RO decision.
    On January 25, 2011, the Court issued a memorandum decision affirming the Board's April
    2, 2008, decision that the July 1988 RO decision did not contain CUE. See Sellers v. Shinseki, No.
    08-1758, 
    2011 WL 219905
     (Jan. 25, 2011). On February 10, 2011, the appellant's counsel moved
    to withdraw citing the appellant's instruction, and the Court granted his motion 15 days later. The
    next day, the appellant filed a motion for panel review pro se, attaching the June 2004 RO decision
    as evidence that he was entitled to a March 1988 effective date pursuant to MacKlem v. Shinseki,
    
    24 Vet.App. 63
     (2010). See Motion for Panel Review at 3-5, 8-12.
    On May 27, 2011, the Court granted the appellant's motion for panel review, withdrew the
    January 25, 2011, memorandum decision, and remanded the matter to the Board for the limited
    purpose of determining (1) whether the June 2004 RO decision was an authentic document; and (2)
    9
    whether it was the subject of the Extraordinary Award Procedure (EAP), invalidated by the U.S.
    Court of Appeals for the Federal Circuit (Federal Circuit) in Military Order of the Purple Heart v.
    Secretary of Veterans Affairs, 
    580 F.3d 1293
     (Fed. Cir. 2009) (Purple Heart).
    On remand, the same Board member who presided over the appellant's December 2007 Board
    hearing and who produced the April 2008 Board decision began by making the following
    observations:
    [T]he Board notes that the June 2004 document was not of record at the time of the
    Board's April 2008 decision. This document was first submitted by the Veteran in
    June 2005. This document appears to be a document created by the RO, and shows
    that it was signed by three RO personnel (a rating specialist, a decision review
    officer, and a "coach" (signing on behalf of the Chief, Veteran's Service Center)),
    who determined that the July 1988 decision, which denied service connection for
    retinitis pigmentosa, was CUE.
    Ivan Sellers, BVA 08-1758, at 5. The Board ultimately concluded that the June 2004 RO decision
    was authentic. Id. at 6.
    The Board next found that the June 2004 RO decision was not promulgated pursuant to the
    EAP. Id. at 9. The Board first explained that the EAP at issue in MacKlem and Purple Heart was
    not in effect at the time the June 2004 RO decision was revised. Id. at 10. The Board also found that
    nothing indicated that the June 2004 RO decision was subject to an "EAP-like" process. Id. The
    Board further observed that there was no basis to show that the RO sought and obtained a
    determination from the Compensation and Pension Service or other decisionmaker outside the RO.
    Id. at 11. On the contrary, according to the Board:
    The evidence shows that the Veteran's claim was adjudicated only by RO personnel,
    specifically, the January 2005 grant of his claim was signed by two RO personnel.
    He is therefore not shown to have been denied "in person" interaction with the
    deciding officials, as required by 
    38 C.F.R. § 3.103
    (c)(2).
    
    Id.
    The Board also found that the June 2004 RO decision was not received "in the regular course
    of business" by the appellant:
    This document does not bear a date stamp, or any other indication, to show that it
    was ever mailed to the Veteran, nor does the Veteran contend[] that he received this
    document in the regular course of business as a decisional document. See 
    38 U.S.C.A. § 5104
    . This document is not accompanied by a cover letter, nor does it
    10
    contain any indication that it notified the Veteran of his appellate rights. See 
    38 C.F.R. § 19.25
     (2010). In short, there is nothing to show that this document was
    provided to the appellant in the regular course of business as a decisional document.
    In this regard, the Veteran has stated that he was advised that his claim had been
    granted during telephone conversations with RO personnel in June 2004. See
    Veteran's letters, received in January 2005 and August 2010. In his January 2005
    letter to his Congressman, he clearly expressed frustration that an award letter had
    not been received. The fact that VA did not transmit the June 2004 provisional
    document to the Veteran in the normal course of business is a clear indication that
    VA did not intend the June 2004 document to be a final decision.
    
    Id. at 10
    .
    The Board ultimately concluded that the June 2004 RO decision "was apparently written up
    as a . . . draft decisional document," and was subject to further review, including review informed
    by advisory legal and medical opinions. 
    Id. at 11
     (emphasis in original). The Board also noted that
    receipt of incorrect information from RO personnel alone is not a basis upon which to award
    benefits. 
    Id. at 12
    .
    G. Procedural History on Appeal: Supplemental Briefing on the June 2004 RO Decision
    In September 2011, the Court required the parties to submit supplemental briefing on two
    jurisdictional questions raised by the supplemental Board decision. First, the parties were required
    to articulate what transmission from VA to a claimant is considered a "decision" that binds VA field
    offices and to discuss whether the June 2004 RO decision constitutes such a decision. September
    2011 Briefing Order at 1. Second, the parties were ordered to address whether the presumption of
    regularity attached to the manner in which the June 2004 RO decision was approved and transmitted
    to the appellant. 
    Id.
     The parties were also ordered to be prepared to discuss at oral argument
    whether an August 2011 revision to 
    38 C.F.R. § 3.103
    (c)(1) (2010) would have an impermissible
    retroactive effect as applied in this case. 
    Id. at 2
    .
    II. ANALYSIS
    A. A Binding RO Decision as Jurisdictional Prerequisite
    1. Introduction
    This Court's ability to hear and decide cases is predicated upon the parties' timely adherence
    to procedural requirements imposed by statute and regulation. See Best v. Brown, 
    10 Vet.App. 322
    ,
    11
    325 (1997); see also Henderson ex rel. Henderson v. Shinseki, 
    131 S. Ct. 1197
    , 1201-06 (2011). The
    requirement that the Court may only review Board decisions over which the Board had jurisdiction,
    is the touchstone of the Court's own jurisdiction. See 
    38 U.S.C. §§ 7104
    (a) (jurisdiction of the
    Board), 7252(a) (jurisdiction of the Court), 7266(a) (Notice of Appeal); see also Jarrell v.
    Nicholson, 
    20 Vet.App. 326
    , 334 (2006) (en banc). In this vein, the Board is unable to act on a
    "matter" absent an appealable, binding RO decision that is adverse to the claimant. 
    38 U.S.C. §§ 511
    (a) (decisions of the Secretary), 7104(a); see also Godfrey v. Brown, 
    7 Vet.App. 398
    , 409-10
    (1995); Bernard v. Brown, 
    4 Vet.App. 384
    , 391 (1993).
    For an RO decision to be effective, the RO must provide notice in accordance with section
    5104(a). See 
    38 C.F.R. § 3.104
    (a) (2011) ("A decision of a duly constituted rating agency . . . shall
    be final and binding on all field offices of the Department of Veterans Affairs as to conclusions
    based on the evidence on file at the time VA issues written notification in accordance with 38 U.S.C.
    [§] 5104." (emphasis added)). Such notice must, among other things,8 be "provide[d]" to the
    claimant and the claimant's representative and include "an explanation of the procedure for obtaining
    review of the decision." 
    38 U.S.C. § 5104
    (a).
    Once notice has been issued pursuant to section 5104(a), the RO may not effect any revisions
    to its decision, sua sponte, on the same factual basis,9 without a finding of CUE. 38 U.S.C.
    § 5109A(a); 
    38 C.F.R. §§ 3.104
    (a), 3.105(a) (revision of decisions) (2011). Binding the RO at the
    time section 5104(a) notice is issued serves to "preclude repetitive and belated readjudication of
    veterans' benefit[s] claims." Cook v. Principi, 
    318 F.3d 1334
    , 1339 (Fed. Cir. 2002). Binding the
    RO at such time also activates a claimant's ability to accept its decision or appeal the decision to the
    Board. 
    38 U.S.C. § 7105
    (a)-(c).
    Exercise of this Court's jurisdiction is thus dictated by the RO issuing a binding decision, in
    accordance with section 5104(a), which a claimant may appeal. See 
    38 U.S.C. §§ 7104
    (a), (b), (c),
    8
    See section II.A.3, infra, for a full discussion of these requirements.
    9
    Revisions to final decisions made on different facts must be made pursuant to a finding
    of new and material evidence, and because the adjudication is based on a new set of facts it is, in
    effect, an adjudication of a new claim. 
    38 U.S.C. § 5108
    . There is no dispute that no such
    finding was made at any point in this case.
    12
    7252(a), 7266(a). Any question, therefore, whether the Board improperly acted upon a nonbinding,
    unappealable RO decision invokes the Court's independent obligation to police its own jurisdiction:
    [J]urisdiction[al] [questions] alter[] the normal operation of our adversarial system.
    Under that system, Courts are generally limited to addressing the claims and
    arguments advanced by the parties. Courts do not usually raise claims or arguments
    on their own. But federal courts have an independent obligation to ensure that they
    do not exceed the scope of their jurisdiction, and therefore they must raise and decide
    jurisdictional questions that the parties either overlook or elect not to press.
    Henderson, 
    131 S. Ct. at 1202
     (citation omitted); see also Barnett v. Brown, 
    83 F.3d 1380
    , 1383
    (Fed. Cir. 1996) (stating that it is a "well-established judicial doctrine that any statutory tribunal must
    ensure that it has jurisdiction over each case before adjudicating the merits, that a potential
    jurisdictional defect may be raised by the court or tribunal, sua sponte or by any party, at any stage
    in the proceedings, and, once apparent, must be adjudicated" (emphasis added)). The Court is
    therefore compelled to resolve all jurisdictional questions before proceeding to the merits of an
    appeal.
    2. The Jurisdictional Issue Before the Court
    This appeal began as a dispute over whether the Board erred in finding that there was no
    CUE in the July 1988 RO decision (a determination first made by the RO in a January 2005
    decision), but the introduction of the June 2004 RO decision calls into question whether the January
    2005 RO decision itself was improperly promulgated. If the June 2004 RO decision is the operative
    RO decision, then the Board lacked jurisdiction to entertain the appeal of the January 2005 RO
    decision, and, in turn, this Court lacks jurisdiction to review the merits of the April 2008 Board
    decision. Cf. Jarrell, 20 Vet.App. at 334; see also Bernard, 4 Vet.App. at 391.
    There is no dispute that the January 2005 RO decision did not find, pursuant to § 3.105(a),
    that the June 2004 RO decision contained CUE. There is also no dispute that the June 2004 RO
    decision is authentic, Ivan Sellers, BVA 08-1758, at 6, and there is no allegation of fraud.
    However, the Secretary argues that the June 2004 RO decision is merely provisional because
    it lacks indicia of a binding RO decision, including clear evidence that the RO provided the appellant
    notice of the decision in accordance with 
    38 U.S.C. § 5104
    (a). Secretary's Supplemental (Supp.)
    Brief (Br.) at 5-7. The appellant responds that the June 2004 RO decision is binding upon VA
    because the record evidence requires the Court to presume that the Houston RO transmitted the
    13
    decision to the appellant and his representative. Appellant's Supp. Br. at 7-8. The Secretary
    maintains, however, that, irrespective of how the appellant received the June 2004 RO decision, an
    additional layer of review and authorization was required before it could be released so as to bind
    VA. Secretary's Supp. Br. at 10-11.
    The Court must determine whether the RO provided section 5104(a) notice of the June 2004
    RO decision to the appellant and his representative such that it became a final, binding decision
    pursuant to § 3.104(a). The Court will also examine whether the June 2004 RO decision was
    promulgated and authorized consistent with RO procedure set forth in VA Adjudication Procedures
    Manual M21-1 (M21-1) and whether the June 2004 RO decision retains features of a typical RO
    decision.10 In so doing, the Court is empowered to make any finding of fact "crucial to the proper
    determination of whether this Court has jurisdiction." Stokes v. Derwinski, 
    1 Vet.App. 201
    , 203-04
    (1991); see also Evans v. Shinseki, 
    25 Vet.App. 7
    , 10 (2011).
    3. The Provision of Notice
    On remand, the Board found that, although the June 2004 RO decision was authentic, it was
    a "draft" decision. Ivan Sellers, BVA 08-1758, at 6, 11. First, the Board explained that the June
    2004 RO decision was not accompanied by a cover letter or notice of appellate rights. 
    Id. at 10
    . The
    Board further observed that "VA did not transmit the June 2004 provisional document to the Veteran
    in the normal course of business" and this fact "is a clear indication that VA did not intend the June
    2004 document to be a final decision." 
    Id.
     The Secretary echoes the Board's conclusion,
    emphasizing that, "[t]o the extent [the] [a]ppellant came into possession of [the June 2004 RO
    decision and notification letter] by means other than direct receipt from VA, they would not be in
    conformance with the requirements of [section 5104(a)]." Secretary's Supp. Br. at 5-6 (emphasis
    added).
    The Board and the Secretary misunderstand the facts of this case and the minimum
    10
    For purposes of this matter, it is unnecessary to determine whether M21-1 provisions
    serve as nonbinding guidance for VA adjudicators, see Guerra v. Shinseki, 
    642 F.3d 1046
    , 1050-
    51 (Fed. Cir. 2011), or whether they have the force and effect of law. See Cohen v. Brown, 
    10 Vet.App. 128
    , 139 (1997); Fugere v. Derwinski, 
    1 Vet.App. 103
    , 107 (1990); see also Morton v.
    Ruiz, 
    415 U.S. 199
    , 235 (1974); 
    38 C.F.R. § 19.5
     (2011). Therefore, the Court will not reach this
    issue.
    14
    requirements for the content and effective transmission of decisional notice. First, the notice
    requirements codified in section 5104(a) and enumerated in 
    38 C.F.R. § 3.103
    (b)(1), (f) dictate that
    notice of an RO decision shall be "provide[d] to the claimant and to the claimant's representative"
    and such notification shall be "in writing." Section 3.103(f) elaborates that
    [a]ll notifications will advise the claimant of the reason for the decision; the date the
    decision will be effective; the right to a hearing subject to paragraph (c) of this
    section; the right to initiate an appeal by filing a Notice of Disagreement which will
    entitle the individual to a Statement of the Case for assistance in perfecting an appeal;
    and the periods in which an appeal must be initiated and perfected (See part 20 of this
    chapter, on appeals).
    
    38 C.F.R. § 3.103
    (f) (2011); see also 
    38 C.F.R. § 3.103
    (b)(1) (adding that notice shall include advice
    of the right to representation).
    Second, the Board fails to appreciate that the June 2004 RO decision, as submitted with the
    appellant's May 2005 statement, was "[e]nclos[ed]" with a notification letter. R. at 287-92. The
    notification letter also provided that VA's "Form 4107" was enclosed with the letter, which indicates
    that the appellant received notice of his appellate rights as required by § 3.103(b)(1), (f).11 R. at 288;
    see, e.g., Butler v. Principi, 
    244 F.3d 1337
    , 1340 (Fed. Cir. 2001) (holding that the Court did not err
    "by applying the presumption of regularity to the mailing of a copy of a notice of appeal rights . . .
    particularly in light of the [notification letter] which was present in the record"). Thus, the Board's
    finding that there was "[no] indication" that the appellant was notified of his appellate rights was
    erroneous. Ivan Sellers, BVA 08-1758, at 10; see Pentecost v. Principi, 
    16 Vet.App. 124
    , 129
    (2002) ("Reversal is the appropriate remedy when there is absolutely no plausible basis for the
    BVA's decision and where that decision is clearly erroneous in light of the uncontroverted evidence
    in appellant's favor" (citation omitted)).12
    11
    The notification letter's effectiveness is not undermined because it only mentions the
    appellant's entitlement to automobile and adaptive equipment. See R. at 287-88. There is no RO
    practice to list all findings in a notification letter where, as here, the rating decision is provided
    with the notification letter. See R. at 288-93; M21-1, pt. III, ch. 11, para. 11.09(a)(1). There is
    also no evidence of an RO decision prior to June 2004 granting the appellant's entitlement to
    automobile and adaptive equipment.
    12
    The appellant maintains that a written notice of appellate rights is unnecessary where,
    as here, a claimant receives a favorable decision. Appellant's Supp. Br. at 12. The inclusion of
    15
    In addition, our caselaw makes clear that defects of decisional notice are cured when the
    record demonstrates that the claimant and his representative actually received notice of the
    decision.13 See Clark v. Principi, 
    15 Vet.App. 61
    , 62-64 (2001) (holding that Board's "mailing defect
    was cured by the appellant's actual receipt of a copy of the June 1999 Board decision in January
    2000"); cf. Hauck v. Brown, 
    6 Vet.App. 518
    , 519 (1994) (stating that notice defects are not overcome
    where there is no evidence of actual receipt). Contrary to the Secretary's view, the issue whether VA
    directly transmitted decisional notice to the claimant is moot where actual receipt is established. See
    Ashley v. Derwinski, 
    2 Vet.App. 62
    , 65-67 (1992). Indeed, actual receipt serves to establish finality
    for purposes of appeal to this Court. See 
    id. at 67
     (holding that the date of actual receipt was the date
    on which the 120-day period of section 7266(a) began to run); cf. Tablazon v. Brown, 
    8 Vet.App. 359
    , 361 (1995) (holding that, "where VA has failed to procedurally comply with statutorily
    mandated requirements, a claim does not become final for purposes of appeal to the Court" and thus,
    "there is no final Board decision before us for review").
    In Ashley, the Board mailed its decision to the claimant consistent with section 7104(e), but
    the Board failed to mail its decision to the appellant's representative. Ashley, 2 Vet.App. at 67.
    Rather, a third party – a "State Veterans Claims Agent" – relayed to the representative a copy of the
    decision previously mailed to the claimant. Id. at 65. The Court in Ashley held that the defective
    transmission of the Board decision to the representative via a third party was irrelevant because the
    record established that the representative in fact received the decision. Id. at 67 ("There is no need
    for us to decide what the result would have been had [the claimant's representative] never received
    the decision."). Similarly, where a claimant demonstrates actual receipt of an RO decision and notice
    from either the RO or his representative, there is no question whether such notice is effective and
    binding on VA pursuant to section 5104(a) and § 3.104(a).
    VA's written notice of appellate rights form with the notification letter moots the appellant's
    argument; therefore, the Court need not resolve this issue.
    13
    The Secretary argues that the notification letter bears inconsistencies with RO
    procedures for the dating and filing of final correspondence. Secretary's Supp. Br. at 5; see also
    M21-1, pt. III, ch. 11, para. 11.06. As explained above, however, these inconsistencies are
    irrelevant where it is established that the claimant and his representative have received notice.
    16
    In this case, the record at bar provides ample evidence that the appellant and his
    representative received the June 2004 RO decision and notification letter, as submitted with the
    appellant's May 2005 statement.14 On June 14, 2004, an RO official advised the appellant that a
    decision had been rendered and that written notice was forthcoming. R. at 320. In an email to the
    appellant's representative on June 21, 2004, an RO official confirmed that a decision had been
    rendered and asked that the representative provide a mailing address to which to send a copy of the
    "rating decision and notification letter." R. at 540. In response, the representative provided the
    Denver, Colorado, street address for his service organization. Id. RO officials prepared a
    notification letter, secured the RO Chief's signature, and affixed the Denver, Colorado, street address
    to the notification letter. R. at 287-88. In his May 2005 statement to the RO, the appellant
    "[e]nclos[ed]" the June 2004 RO decision with the notification letter bearing the Denver, Colorado,
    street address provided by the representative. R. at 286-92. The appellant asserted that the June
    2004 RO decision and accompanying notification letter demonstrated that the July 1988 RO decision
    was "based on a Clear and Unmistakable Error." R. at 286.
    Thus, we need not decide how the appellant received the June 2004 RO decision directly
    from the RO or from his representative because the facts of this case establish that VA provided
    14
    The Secretary also speculates that the appellant's representative obtained possession of
    these documents during a period of review sanctioned by M21-1, pt. VI, ch. 2, para. 2.05.
    Secretary's Supp. Br. at 6. However, the record provides no basis for this theory. As the
    Secretary posits, RO procedure permits a claimant's representative to review a rating decision and
    discuss any outstanding issues with a rating official at the RO or, with permission from the Chief
    of the RO, outside the RO. See M21-1, pt. VI, ch. 2, para. 2.05. The Secretary ignores, however,
    the RO's practice, consistent with regulation, of preparing notification letters only at the time of
    issuing binding decisions, not when providing for a representative's review of a draft rating
    decision. See M21-1, pt. III, ch. 11, para. 11.09(a); 
    38 C.F.R. §§ 3.103
    (b)(1), (f), 3.104(a); cf.
    M21-1, pt. VI, ch. 2, para. 2.05. Thus, the fact that the RO expressed its intent to send a
    notification letter to the appellant's representative 20 days after the rating decision was approved
    (R. at 289, 540), and that the notification letter is addressed to the representative (R. at 540), is
    clear evidence that he did not obtain the June 2004 RO decision during a period of
    prepromulgation review. Moreover, there is no record evidence suggesting that the appellant's
    representative traveled from his location in Denver, Colorado, to the RO in Houston, Texas, to
    conduct the in-person review contemplated by RO procedure or that the representative was
    granted an exemption from the Chief of the RO for offsite review. See M21-1, pt. VI, ch. 2, para.
    2.05. The Secretary's speculation must, therefore, be rejected.
    17
    notice of the June 2004 RO decision in accordance with section 5104(a) and § 3.103(b)(1), (f).
    Accordingly, the Secretary's arguments must be rejected and the Board's findings on this issue must
    be reversed.
    4. The Adjudicative Process and Rating Decision Content
    The Secretary also argues that the June 2004 RO decision is not a final, binding decision
    because it was not promulgated consistent with RO decision-authorization procedure. The Secretary
    repeatedly refers to an additional layer of review, which should have occurred after the designee of
    the Chief of the RO signed the June 2004 RO decision, which was required to render the decision
    binding, rather than merely "provisional[]." Secretary's Supp. Br. at 10. Specifically, citing to M21-
    1 provisions, the Secretary maintains that a "post-determination team" was required to review the
    June 2004 RO decision and calculate an "award" (a schedule of payments) before it could be released
    to the appellant and bind VA. Secretary's Supp. Br. at 9. In other words, the Secretary asserts that
    the appellant and his representative could not be notified until after postdetermination review.
    However, even assuming that the M21-1 provisions cited by the Secretary dictated the RO's
    conduct here, such provisions do not explicitly establish the sequence in which RO adjudicative tasks
    are performed, nor do they demonstrate that an "award" letter must be generated before a "rating
    decision" can be transmitted to a claimant and bind VA. Rather, the cited M21-1 provisions merely
    (1) describe the organization of RO adjudicative functions; (2) identify the procedures to approve
    "rating decisions" granting entitlement to large retroactive awards; (3) discuss the procedures to
    authorize "awards" generally; and (4) list requirements for notifying claimants of RO decisions,
    including those provided by § 3.103(b), (f).15 These provisions fail to establish that rating decisions
    must be delayed at the behest of producing RO "award" letters.
    By contrast, the record demonstrates that the decisional content stipulations set forth in M21-
    1, pt. VI, ch. 3, paras. 3.08-3.30 are met by the June 2004 RO decision, including the following:
    (1) The organization of the decision into "narrative" and "codesheet" sections; (2) inclusion of
    "Introduction," "Decision," "Evidence," "Reasons for Decision," and "References" subsections; and
    (3) specific evaluation and effective date. R. at 287-93. Moreover, consistent with M21-1, pt. VI,
    15
    See M21-1, pt. I, ch. 2, paras. 2.01-2.03; M21-1, pt. III, ch. 11, para. 11.09(a); M21-1,
    pt. V, ch. 9, para. 9.01; M21-1, pt. VI, ch. 3, para. 3.07.
    18
    ch. 3, para. 2.04(c), the June 2004 RO decision itself contains two signatures from rating specialists,
    and a third from the designee of the Chief of the Veterans Service Center, in accordance with M21-1,
    pt. VI, ch. 3, para. 3.07. R. at 293.
    5. The Binding June 2004 RO Decision and 
    38 C.F.R. § 3.105
    (a)
    As discussed above, the June 2004 RO decision is an authentic product of the RO
    adjudicative process, it contains content typical of RO rating decisions, and the RO provided notice
    of the June 2004 RO decision to the appellant and his representative consistent with section 5104(a)
    and § 3.103(b)(1), (f). In light of these facts, the Court must hold that VA is bound by the June 2004
    RO decision. See 
    38 C.F.R. § 3.104
    (a).
    It follows, therefore, that the January 2005 RO decision is void ab initio.16 The January 2005
    RO decision is not based on a finding of new and material evidence, see 
    38 U.S.C. § 5108
    , nor is it
    predicated on a finding of CUE in the June 2004 RO decision, see 
    38 C.F.R. § 3.105
    (a), nor did the
    RO follow the established procedures for revoking a prior decision. See 
    38 C.F.R. § 3.105
    (e). The
    RO thus lacked authority to render a decision on the same factual basis as the June 2004 RO
    decision, see 
    38 C.F.R. § 3.104
    (a), and the Board's exercise of jurisdiction over the January 2005 RO
    decision was likewise in excess of statutory authority. 
    38 U.S.C. §§ 7104
    (a), (b), (c); see also
    Jarrell, 20 Vet.App. at 334; Bernard, 4 Vet.App. at 391.
    B. The Applicability of Purple Heart
    1. Introduction
    The peculiar facts of this case raise an issue that provides an alternative basis upon which to
    hold that the Board lacked jurisdiction to entertain the merits of the January 2005 RO decision:
    Namely, whether the process by which the RO revised its June 2004 RO decision violates the
    appellant's procedural rights, thus rendering the January 2005 RO decision void ab initio. See
    MacKlem, 24 Vet.App. at 71 (finding that where an RO decision was revised pursuant to the invalid
    EAP, the resulting decision was void ab initio); Purple Heart, 
    580 F.3d at 1297-98
    .
    The principle announced in Purple Heart and enforced in MacKlem holds that policies that
    impinge upon the "veteran's right to participate and respond" while VA revises a decision on the
    16
    The Secretary's attempt to apply the presumption of regularity to the January 2005
    decision must, therefore, fail. Secretary's Supp. Br. at 8.
    19
    veteran's claims violate 
    38 C.F.R. § 3.103
    (c), among other regulations. Purple Heart, 
    580 F.3d at 1297
    . To be sure, as the Board determined, the EAP at issue in Purple Heart is not implicated in
    this case – the EAP was first instituted in August 2007, more than two years after review of the June
    2004 RO decision. Ivan Sellers, BVA 08-1758, at 10. However, the question before the Court, as
    the Board recognized, is whether the RO engaged in an "EAP-like" procedure in its review of the
    June 2004 RO decision, which, too, would run afoul of the principle announced in Purple Heart.
    Ivan Sellers, BVA 08-1758, at 10. Such a question of law is one the Court reviews de novo, without
    deference to the Board's conclusions of law. See Butts v. Brown, 
    5 Vet.App. 532
    , 539 (1993) (en
    banc).
    2. Law
    At the time of the Purple Heart decision, a claimant's "right to participate and respond" was
    principally protected by provisions of § 3.103, which stated:
    § 3.103(a) Statement of policy. Every claimant has the right to written notice of the
    decision made on his or her claim, the right to a hearing, and the right to
    representation . . . and it is the obligation of the VA to assist a claimant in developing
    the facts pertinent to the claim . . . . The provisions of this section apply to all claims
    for benefits and relief, and decision thereon, within the purview of this part 3.
    *       *       * *
    § 3.103(c)(1). Upon request, a claimant is entitled to a hearing at any time on any
    issue involved in a claim . . . . VA will provide one or more employees who have
    original determinative authority of such issues to conduct the hearing and be
    responsible for establishment and preservation of the hearing record.
    *       *       * *
    § 3.103(c)(2). The purpose of a hearing is to permit the claimant to introduce into the
    record, in person, any available evidence which he or she considers material and any
    arguments or contentions with respect to the facts and applicable law which he or she
    may consider pertinent . . . . It is the responsibility of the employee or employees
    conducting the hearings to explain fully the issues and suggest the submission of
    evidence which the claimant may have overlooked and which would be of advantage
    to the claimant's position.
    Purple Heart, 
    580 F.3d at
    1296-97 (citing 
    38 C.F.R. § 3.103
    (a), (c)). The Federal Circuit in Purple
    Heart also cited § 3.105, under which, in the event of a proposed reduction in granted benefits, the
    RO must give the beneficiary "60 days for the presentation of additional evidence to show that [the]
    benefits should be continued at their present level." Id. (citing 
    38 C.F.R. § 3.105
    (e), (f), (g)). The
    Federal Circuit observed that these procedural protections were threatened by the EAP:
    20
    [B]y the new procedure the veteran does not have a hearing in the presence of the
    persons who now have final decisional authority for [RO] decisions. It is not disputed
    that there is no opportunity to provide additional evidence "which would be of
    advantage," § 3.103(c)(2), and that the veteran is not told when the [RO] makes an
    award that meets the criteria of this new C & P procedure. The [EAP] instructs the
    [RO]: "Do not offer these [large award] rating decisions to any veteran's
    representative for review until the C & P Service makes a final determination
    regarding the propriety of the decision."
    The new procedure does not provide the "in person" interaction provided by §
    3.103(c)(2), and no opportunity to respond to the concerns of the deciding official,
    whose decisional authority is removed from the [RO]. See Fast Letter 07-19, at 2 ("If
    the C & P determines the decision is improper, it will provide specific corrective
    action."); Fast Letter 08-24, at 3 ("C & P instructions are considered part of the
    pre-decisional process and are not to be included in the permanent record . . . .
    [R]epresentatives will be permitted the opportunity to review the draft rating
    decision, but only after the file is returned from C & P Service and corrections, if
    necessary, are made to it."). The C & P Service's determination is then issued in the
    name of the [RO], and the veteran has no way of knowing what persuaded an
    unidentified decision-maker to reduce the award that was made by the persons before
    whom the hearing was held.
    Purple Heart, 
    580 F.3d at 1297
    . The Federal Circuit, accordingly, held the EAP invalid. 
    Id. at 1297-98
    .
    3. The Retroactive Effect of 
    38 C.F.R. § 3.103
    (c)(1) (2011)
    Since Purple Heart and MacKlem were decided, § 3.103(c)(1) was amended. Effective
    August 23, 2011, § 3.103(c)(1) no longer guaranteed a hearing before "one or more employees who
    have original determinative authority" over the issues to be decided at the hearing. Instead, claimants
    were only entitled to a hearing before "one or more employees of the VA office having original
    jurisdiction over the claim to conduct the hearing and to be responsible for establishment and
    preservation of the hearing record." Compare 
    38 C.F.R. § 3.103
    (c)(1) (2011), with 
    38 C.F.R. § 3.103
    (c)(1) (2010).17 The regulatory provision was amended while the appellant's claim was
    17
    VA claimed that "[t]his language [was] consistent with other portions of §
    3.103(c)(1)." Rules Governing Hearings Before the Agency of Original Jurisdiction, 
    76 Fed. Reg. 52,572
    -01, 52,573 (Aug. 23, 2011) (to be codified at 38 C.F.R. pts. 3, 20). VA undertook
    this amendment as part of a host of amendments to "reflect VA's intent" to "clearly distinguish
    hearings before [agencies of original jurisdiction] from hearings before the Board, including the
    duties of the respective VA personnel conducting the hearing." 
    Id.
    21
    pending before this Court.      See Rules Governing Hearings Before the Agency of Original
    Jurisdiction, 76 Fed. Reg. at 52,572-73.
    At oral argument, the Secretary conceded that the amendment did not alter the RO's
    responsibilities with respect to the conduct of hearings. Given this concession, the Court need not
    inquire into whether VA's amendment "would impair rights a party possessed when he acted," thus
    having "an impermissible retroactive effect."18 Ervin v. Shinseki, 
    24 Vet.App. 318
    , 322 (2011)
    (citing Landgraf v. USI Film Prods., 
    511 U.S. 244
    , 272 (1994)).
    4. The Purple Heart Doctrine Applied to this Case
    The Board found that the January 2005 RO decision was not produced pursuant to an EAP-
    like procedure. Ivan Sellers, BVA 08-1758, at 11. The Board explained that the RO did not abdicate
    decisionmaking authority to an outside decisionmaker and that the appellant's claim was adjudicated
    by RO personnel. 
    Id.
     As such, the Board reasoned that the appellant was not denied "in[-] person
    interaction with the deciding officials, as required by 
    38 C.F.R. § 3.103
    (c)(2)." 
    Id.
     At oral
    argument, the Secretary echoed the Board's position.
    However, both the Board and the Secretary neglect key facts that demonstrate that the
    appellant's rights to participate and respond were violated here. As in MacKlem, 24 Vet.App. at 66,
    71, the appellant was advised of a decision on his claim authorized by RO officials, but, unlike
    MacKlem, this case involves an RO that surreptitiously commenced review and revision of that
    decision despite the fact that it had issued final and binding decisional notice to the appellant and
    his representative pursuant to section 5104(a) and § 3.103(b)(1), (f). Cf. id. at 67, 71 (referring to
    decision as a "proposal"); see also R. at 320-21.
    Furthermore, between June 2004 and December 2004, the appellant attempted at least seven
    times to learn of the status of his decision – including sending a letter to the Chief of the RO – but
    18
    Effective June 18, 2012, VA's August 23, 2011, revision to § 3.103(c)(1) is rescinded.
    VA took this action because the prior amendment failed to adhere to notice-and-comment
    procedures required by the Administrative Procedure Act (APA). See Rules Governing Hearings
    Before the Agency of Original Jurisdiction and the Board of Veterans' Appeals; Repeal of Prior
    Rule Change, 
    77 Fed. Reg. 23,128
    -01 (Apr. 18, 2012) (codified at 38 C.F.R. pt. 3, 20).
    22
    was given neither an adequate explanation, nor an audience by a final decisionmaker. R. at 320-21,
    386. Even more peculiarly, after the appellant formally requested a hearing in June 2006, DRO
    Marian Peters confessed that (1) the hearing would not be held by persons with final decisionmaking
    authority; (2) even though she did not initially approve the June 2004 RO decision (R. at 293), she
    worked to prevent revision of it; and (3) an unidentified entity known as "the front office" exercised
    final decisional authority and secured revision of the June 2004 RO decision without the appellant's
    knowledge or participation. R. at 82-83, 154.
    Contrary to the Board and the Secretary's position, the fact that the revision of the June 2004
    RO decision never left the RO is of no moment. The Federal Circuit in Purple Heart noted that the
    EAP removed decisional authority from the RO, but central to the court's ruling was the undisputed
    fact that the EAP prevented "a hearing in the presence of the persons who . . . have final decisional
    authority for [RO] decisions," refused an "opportunity to respond to the concerns of the deciding
    official," and resulted in a diminution of benefits that would have otherwise been conferred upon the
    veteran. 
    580 F.3d at 1297
    . That final decisional authority was removed from the RO was merely
    incidental to the dictates of the EAP, and its relevance to this matter is limited in light of the fact that
    the RO bound itself to the dictates of the June 2004 RO decision pursuant to § 3.104(a).19
    The Court cannot tolerate a similarly opaque, obfuscatory revision process in this case merely
    because VA saw fit to confine its conduct to the agency of original jurisdiction. Indeed, the right to
    a hearing before persons with "original determinative authority" guaranteed in § 3.103(c)(1), a right
    on which the Federal Circuit in Purple Heart explicitly relied, 
    580 F.3d at 1296
    , is not limited to
    cases in which the decisionmaker operates outside the RO. To read § 3.103(c)(1) as the Board and
    Secretary insist would invite subversion.
    As the Court in MacKlem observed, 24 Vet.App. at 72, VA is encouraged to implement
    efficiency and efficacy measures in the adjudication process, such as supervisory review of front-line
    adjudicators. The Court's holding today is no impediment to such innovations. Indeed, the record
    19
    The EAP was challenged pursuant to 
    38 U.S.C. § 502
    , which provides for direct
    review of actions of the Secretary. Purple Heart, 
    580 F.3d at
    1294 n.1 ("An action of the
    Secretary to which section 552(a)(1) or 553 of title 5 (or both) refers is subject to judicial review.
    Such review shall be in accordance with chapter 7 of title 5 and may be sought only in the United
    States Court of Appeals for the Federal Circuit.").
    23
    demonstrates that the June 2004 RO decision was authorized by rating specialist "Durkin," DRO
    "Spurlock," and, consistent with the review procedures for rating decisions granting entitlement to
    large retroactive awards, a designee of the Chief of the RO. R. at 293; see also M21-1, pt. VI, ch.
    3, para. 3.07. If further review was required, the RO was empowered to undertake such review
    pursuant to § 3.105(a), but it was not permitted to introduce "a secret adjudication [in]to a non-
    adversarial system." MacKlem, 24 Vet.App. at 72.
    This case presents a disturbing encroachment upon the appellant's rights to participate and
    respond codified at 
    38 C.F.R. § 3.103
    (c)(1) and vindicated in Purple Heart. Accordingly, consistent
    with MacKlem, 24 Vet.App. at 71-72, the January 2005 RO decision is void ab initio and the April
    2008 Board decision relying on the January 2005 RO decision must be set aside as "not in
    accordance with law." Id. (citing Brown v. Brown, 
    5 Vet.App. 413
    , 422 (1993)); cf. Schafrath v.
    Derwinski, 
    1 Vet.App. 589
    , 595-96 (1991) (An "ultra vires action of [the Board] Chairman 'must
    be treated as though it had never been taken.'" (emphasis in original) (citing In Re Fee Agreement
    of Smith, 
    1 Vet.App. 492
    , 496 (1991) (per curiam))). On remand, the appellant must therefore be
    placed in receipt of the favorable and effective June 2004 RO decision. See MacKlem, 24 Vet.App.
    at 71 ("[T]he proper remedy is to place the appellant in the position he was in before the EAP, in
    receipt of a favorable decision, even if that position is erroneous."). The Board must proceed
    expeditiously, in accordance with 
    38 U.S.C. § 7112
     (requiring Secretary to provide for "expeditious
    treatment" of claims remanded by the Court).
    III. CONCLUSION
    After consideration of the appellant's and the Secretary's pleadings, and a review of the
    record, the Court holds that (1) the June 2004 RO decision is binding upon VA; and (2) the April
    2, 2008, Board decision is set aside. The Court also reverses the findings of the Board's June 29,
    2011, supplemental decision relating to the draft status of the June 2004 RO decision and whether
    that decision was accompanied by a notice of appellate rights. Accordingly, the Board's April 2,
    2008, decision is SET ASIDE and the Board's June 29, 2011, supplemental decision is REVERSED
    IN PART and AFFIRMED IN PART, and the matter is REMANDED for action consistent with this
    opinion.
    24
    KASOLD, Chief Judge, concurring in the result: I agree with my colleagues that Mr. Sellers
    is entitled to an effective date for benefits for his RP disease earlier than February 5, 2004, albeit for
    different reasons.
    Specifically, I cannot agree with the majority's holding that the Board clearly erred in its
    supplemental 2011 finding20 that the June 2004 RO decision was not binding because it was not
    issued to Mr. Sellers in the normal course of business. The majority hold that, because Mr. Sellers
    and his representative actually received the June 2004 RO decision and a notification letter, that
    decision was binding regardless of how he received it. But, the "notification letter" cited by the
    majority is not addressed to Mr. Sellers, is undated, purportedly awards Mr. Sellers financial
    assistance in purchasing an automobile, and does not mention an award of benefits based on CUE.
    Moreover, the claims file only contains the copy sent by Mr. Sellers. There is no indication that this
    notification was ever issued by the Secretary or that it related to the June 2004 RO decision denying
    CUE.
    Succinctly stated, the Board's finding that the June 2004 RO decision was not final because
    it was not issued in the normal course of business is plausible based on the record of proceedings and
    I do not have a "firm conviction" that the Board erred in that finding. See 
    38 U.S.C. § 7261
    (a)(4);
    Gilbert v. Derwinski, 
    1 Vet.App. 49
    , 52 (1990) ("'A finding is "clearly erroneous" when . . . the
    reviewing court on the entire evidence is left with the definite and firm conviction that a mistake has
    been committed.'" (quoting United States v. U.S. Gypsum Co., 
    333 U.S. 364
    , 395 (1948))).
    I also disagree with the majority's views that only actual receipt – no matter how transmitted
    or obtained – matters in determining whether a decision has been issued and is binding. Not only
    does this view open a pandora's box of mistakenly released or fraudulently acquired drafts, especially
    under the Secretary's current provision that representatives may review decisions before their release,
    see M21-1, pt. VI, ch. 2, para. 2.05, but the cases cited in support of the majority's view are
    inapposite. More specifically, Ashley and Clark found defects in transmission irrelevant to veterans'
    assertions that their Notices of Appeal were untimely; they do not find that a decision never
    transmitted in the normal course of business is binding. See Ashley v. Derwinski, 
    2 Vet.App. 62
    , 65
    20
    The Board's 2011 supplemental decision was rendered at the request of the Court and
    focuses on the processing of Mr. Sellers's request for revision.
    25
    (1992) (claimant arguing that "the 120-day filing period . . . did not begin to run . . . , because the
    B[oard] failed to meet its statutory obligation to mail a copy of the decision to her representative");
    see also Clark v. Principi, 
    15 Vet.App. 61
    , 63 (2001) (claimant arguing that his Notice of Appeal
    was timely because the Board decision was sent to the wrong address).
    Accordingly, I would affirm the 2011 supplemental finding of the Board that the 2004 RO
    decision was not issued in the normal course of business and therefore is not binding on the
    Secretary.
    On the other hand, because the facts found by the Board do not support its 2008 decision that
    the 1988 RO decision did not contain CUE, I would reverse the 2008 Board decision. Specifically,
    the Board found that Mr. Sellers entered service with no indication that he had RP. Although Mr.
    Sellers's separation examination also did not reflect that he had RP, the Board noted that he was
    referred for an optometry consultation examination because of complaints of decreased vision. As
    the Board found, that in-service eye examination report reflects that (1) Mr. Sellers complained of
    flashing lights and constricted field of vision, (2) Mr. Sellers had retinal pigment epithelial (RPE)
    defects, and (3) no pathology was found.21 The 2008 Board also noted that a 1982 medical report
    diagnosed Mr. Sellers with RP and explained that RP is characterized by, inter alia, peripheral visual
    loss and changes in the back wall of the eye. Despite recognizing this record evidence, the Board
    inexplicably and summarily concluded that the evidence at the time of the 1988 RO decision
    reflected no competent evidence that RP manifested during service.
    The Board further found no evidence of a specific, in-service diagnosis of RP, but it failed
    to recognize that there is no requirement that a veteran be diagnosed in service for a disease to be
    service connected. Indeed, the Board's focus on the timing of the diagnosis – rather than the
    manifestation of the symptoms – contravenes precedent. See DeLisio v. Shinseki, 
    25 Vet.App. 45
    ,
    56 (2011) ("[E]ntitlement to benefits for a disability or disease does not arise with a medical
    diagnosis of the condition, but with the manifestation of the condition . . . .").
    21
    As the majority note, RPE defects are defects of "a layer of pigmented epithelium that is
    the outer of the two parts of the optic part of the retina . . . extending from the entrance of the optic
    nerve to the pupillary margin of the iris," and RP is "a group of diseases, frequently hereditary,
    marked by progressive loss of retinal response . . . , retinal atrophy, attenuation of the retinal vessels,
    and clumping of the pigment, with contraction of the field of vision." DORLAND'S at 1781, 1634.
    26
    Moreover, the record reflects that the 1988 RO did not deny benefits because Mr. Sellers did
    not have RP.     Rather, the RO denied benefits because Mr. Sellers's RP was considered a
    constitutional or developmental abnormality (CDA) that was inherited and not aggravated in service.
    See R. at 452 (1988 RO decision stating: "Vet's [RP] is a CDA, not aggravated in service."). This
    view – that Mr. Sellers's RP was a CDA – was consistent with the Secretary's view at the time that
    RP was presumed to be hereditary if there was no evidence otherwise. See R. at 107 (VA Office of
    General Counsel Opinion 1-85 (Mar. 5, 1985) (reissued as VA Gen. Coun. Prec. 82-90 (July 18,
    1990)), stating that "VA adjudicators ordinarily are justified in finding that [a congenital,
    developmental or familial in origin] disease, by its very nature, preexisted the claimant's military
    service"), 122 (VA Gen. Coun. Prec. 11-1999 (Sept. 2, 1999), noting that the M21-1, ch. 50, para.
    50.09(d) (Jan. 3, 1986), instructed that "[i]f no other cause is shown for [RP], consider it to be
    hereditary, and determine service connection on whether or not there has been aggravation of this
    preexisting condition during service."); cf. 
    38 U.S.C. § 7104
    (c) (Board is bound by General Counsel
    opinions).
    However, although the Secretary's presumption that RP is hereditary might be appropriate
    for many purposes, it cannot be used to defeat the congressionally mandated presumption of
    soundness. See 
    38 U.S.C. § 1111
    . Otherwise stated, because Mr. Sellers entered service without
    any notation that he had RP, his in-service manifestation of RP is presumed service connected unless
    it is shown by clear and unmistakable evidence that RP existed prior to service and was not
    aggravated by service. 
    Id.
     Here, the Board found no evidence, and the record of proceedings reflects
    no clear and unmistakable evidence, that RP manifested prior to service, and the only medical
    evidence before the 1988 RO on whether Mr. Sellers had a family history of RP found "no specific
    evidence of similar problems in other members of your family." R. at 500 (1982 medical report).
    In sum, Mr. Sellers would have been awarded service connection in 1988 but for the RO's
    presumption that RP was hereditary. Accordingly, I find the Board's 2008 determination that the
    1988 RO decision did not contain CUE to be arbitrary, capricious, an abuse of discretion, or
    otherwise not in accordance with law, and I would reverse it – which is the basis for my concurring
    in the result of the majority's decision. See Joyce v. Nicholson, 
    19 Vet.App. 36
    , 42-43 (2005) (Board
    decisions on CUE motions are reviewed under the "arbitrary, capricious, an abuse of discretion, or
    27
    otherwise not in accordance with law" standard); Fugo v. Brown, 
    6 Vet.App. 40
    , 43-44 (1993)
    (demonstrating CUE requires showing that the outcome would have been manifestly different but
    for the error); see also Gutierrez v. Principi, 
    19 Vet.App. 1
    , 10 (2004) ("[R]eversal is the appropriate
    remedy when the only permissible view of the evidence is contrary to the Board's decision.").22
    22
    One differentiating effect of a Board reversal and remand based on CUE in the 1988
    RO decision as opposed to a Board reversal and reinstatement of the 2004 RO decision is that
    reversal by the Court predicated on CUE in an earlier decision does not permit further revision of
    that earlier decision by the Secretary. Compare Winsett v. Principi, 
    341 F.3d 1329
    , 1331
    (Fed.Cir.2003) (holding that CUE may not be brought after an underlying issue has been
    adjudicated by a court and noting that permitting such action "would allow a lower tribunal to
    review the decision of a higher tribunal") with 
    38 C.F.R. §§ 3.104
    (a), 3.105(a) (permitting
    revision of final RO decisions based on CUE).
    28