Electrical Contractors, Inc. v. Ins. Co. of the State of Pennsylvania ( 2014 )


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    ELECTRICAL CONTRACTORS, INC. v. INSURANCE
    COMPANY OF THE STATE OF PENNSYLVANIA
    (SC 19105)
    Palmer, Zarella, Eveleigh, McDonald, Espinosa and Robinson, Js.
    Argued January 9—officially released December 16, 2014
    Steven B. Kaplan, with whom was Paul R. Fitzgerald,
    for the appellant (plaintiff).
    Todd R. Regan, for the appellee (defendant).
    Matthew M. Horowitz and Susan Evan Jones filed
    a brief for the Surety and Fidelity Association of
    America as amicus curiae.
    Opinion
    PALMER, J. Under General Statutes §§ 49-41 through
    49-43, popularly known as the ‘‘Little Miller Act’’ (act),1
    a general contractor on a public works construction
    project must provide a payment bond with surety to
    the state or governmental subdivision guaranteeing pay-
    ment to those who supply labor and materials to the
    project, and any person who has performed work or
    supplied materials for the project, but has not been
    paid for such materials or work, may enforce his right
    to payment under the payment bond. The dispositive
    issue in this case, which comes to us upon our accep-
    tance of certified questions from the United States Dis-
    trict Court for the District of Connecticut pursuant to
    General Statutes § 51-199b (d),2 is whether a surety on
    a public construction project, which fails either to pay
    or to deny a notice of claim within ninety days, as
    required by General Statutes § 49-42 (a),3 thereby
    waives any substantive defenses and becomes automat-
    ically liable for the full amount of the claim. We answer
    that question in the negative.
    The record certified by the District Court contains
    the following undisputed facts and procedural history.
    The Morganti Group, Inc., was the general contractor on
    the Newtown High School renovations and expansion
    project. Morganti entered into a subcontract with the
    plaintiff, Electrical Contractors, Inc., for the latter to
    provide labor, equipment, and materials relating to the
    electrical work for the project. In July, 2009, pursuant
    to § 49-41 (a),4 Morganti, as principal, obtained from
    the defendant, Insurance Company of the State of Penn-
    sylvania, a $33.7 million labor and materials payment
    surety bond on the project.
    In April, 2011, the plaintiff submitted to Morganti a
    request for equitable adjustment to the subcontract
    price in the amount of $751,190.63 to recoup additional
    costs allegedly incurred as a result of Morganti’s defi-
    cient performance. In May, 2011, the plaintiff updated
    and adjusted its claim to $746,300.25. Morganti did not
    respond substantively to these claims.
    On June 3, 2011, the plaintiff sent the defendant notice
    of its claim via certified mail, pursuant to § 49-42 (a).
    The defendant received the notice of claim on June 10,
    2011. On June 13, 2011, the defendant wrote to the
    plaintiff acknowledging receipt of the claim and
    requesting additional information to substantiate the
    claim. By letter dated July 1, 2011, the plaintiff
    responded to this request and provided the requested
    documentation, notwithstanding its stated belief that it
    had already fully complied with the statutory notice
    requirements of § 49-42. The defendant responded by
    letter dated July 6, 2011, acknowledging receipt of the
    plaintiff’s further documentation. In that letter, the
    defendant indicated that it was immediately taking the
    matter up with Morganti to ascertain the latter’s posi-
    tion on the claim, and that it would be in contact with
    the plaintiff in due course.
    On September 16, 2011, the plaintiff commenced an
    action in the United States District Court for the District
    of Connecticut, claiming, inter alia, that: (1) the defen-
    dant was obligated to pay the full sum of $746,300.25
    allegedly due under the payment bond; and (2) the
    defendant, acting in bad faith and without legal basis,
    had failed to (a) make any payment under the surety
    bond, (b) assert a good faith dispute, or (c) serve notice
    on the plaintiff denying liability for the unpaid portions
    of the claim. The parties subsequently filed cross
    motions for summary judgment. In its motion, the plain-
    tiff alleged that because the defendant had failed to
    make payment, dispute the claim in good faith, or deny
    liability on the claim within the ninety day notice period
    provided by § 49-42 (a), the defendant had waived any
    substantive defenses and the plaintiff was therefore
    entitled to judgment in the full amount of the claim.
    The defendant disagreed with this interpretation of the
    statute, contending instead that a surety’s failure to
    satisfy the ninety day deadline imposed by § 49-42 (a)
    should merely be deemed an exhaustion of remedies
    entitling a claimant to bring an action on its claim.5
    The District Court determined that the proper resolu-
    tion of the parties’ claims turns on the correct interpre-
    tation of § 49-42 (a). The District Court further observed
    that the question of law presented by the parties’
    motions involves a matter of public interest for which
    there is no controlling appellate decision, constitutional
    provision, or state statute. Accordingly, the District
    Court certified the following two questions of law to
    this court, which we accepted: ‘‘(1) (a) Is a surety’s
    failure to meet the [ninety] day deadline under [§] 49-
    42 deemed to be an exhaustion of remedies entitling
    claimants to bring suit for an adjudication of their claim
    or (b) [d]oes the failure to meet the [ninety] day deadline
    operate as a waiver of a surety’s defenses directing the
    [c]ourt to enter judgment for the claimant in the full
    amount of the claim?’’ and ‘‘(2) Does a surety’s request
    for further information to substantiate a claim consti-
    tute: (a) a ‘denial’ of the claim under [§] 49-42, or (b)
    a ‘good faith dispute’ of the claim under [§] 49-42?’’ The
    parties suggest, and we agree, that our analysis should
    begin with part (1) (b) of the certified question, because
    the crux of their dispute is whether a surety’s failure
    to satisfy its notice requirements under § 49-42 (a) con-
    stitutes a waiver of its substantive defenses and a forfei-
    ture of its right to contest a surety bond claim.6 We
    conclude that a surety’s failure to make payment on or
    serve notice denying liability on a claim under § 49-
    42 (a), within that provision’s ninety day deadline, is
    tantamount to a denial of the claim and does not consti-
    tute a waiver of the surety’s right to defend the claim
    on the merits. We therefore answer part (b) of the
    first question in the negative and, accordingly, need not
    address the remaining questions certified by the District
    Court, except insofar as those matters bear on our reso-
    lution of question (1) (b).
    Resolution of this question involves an issue of statu-
    tory interpretation over which we exercise plenary
    review. Parrot v. Guardian Life Ins. Co. of America,
    
    273 Conn. 12
    , 18, 
    866 A.2d 1273
    (2005). We therefore
    begin our analysis with the language of § 49-42 (a);
    see 
    id., 19; General
    Statutes § 1-2z;7 which provides in
    relevant part: ‘‘Any person who performed work or sup-
    plied materials for which a requisition was submitted
    to . . . the awarding authority and who does not
    receive full payment for such work or materials within
    sixty days of the applicable payment date provided for
    in subsection (a) of section 49-41a . . . may enforce
    such person’s right to payment under the bond by serv-
    ing a notice of claim on the surety that issued the bond
    and a copy of such notice to the contractor named as
    principal in the bond not later than one hundred eighty
    days after the last date any such materials were supplied
    or any such work was performed by the claimant. . . .
    Not later than ninety days after service of the notice
    of claim, the surety shall make payment under the
    bond and satisfy the claim, or any portion of the claim
    which is not subject to a good faith dispute, and shall
    serve a notice on the claimant denying liability for
    any unpaid portion of the claim. . . . If the surety
    denies liability on the claim, or any portion thereof, the
    claimant may bring action upon the payment bond in
    the Superior Court for such sums and prosecute the
    action to final execution and judgment. . . .’’ (Empha-
    sis added.) General Statutes § 49-42 (a).
    On its face, the statute contains no default provision
    and nowhere provides that a surety waives its right to
    raise substantive defenses or is subject to automatic
    forfeiture if it fails to satisfy the ninety day response
    requirement. Indeed, § 49-42 (a) does not expressly
    impose any penalty in the event of a surety’s noncompli-
    ance. Nevertheless, the plaintiff maintains that the legis-
    lature’s repeated use of the term ‘‘shall’’ indicates that
    the duty of the surety to timely pay or deny a claim is
    mandatory in nature, and hence that failure to do so
    necessarily renders a subsequent denial null and void.
    The defendant, by contrast, asserts that the relevant
    statutory language is merely directory,8 and therefore
    that failure to deny a claim within ninety days does
    not automatically result in waiver or forfeiture. The
    defendant further contends that it would be inappropri-
    ate for the courts to read into the act a penalty provision
    that the legislature declined to impose expressly. See
    Ghent v. Planning Commission, 
    219 Conn. 511
    , 515,
    
    594 A.2d 5
    (1991) (court may not ‘‘read into clearly
    expressed legislation provisions which do not find
    expression in its words’’ [internal quotation marks omit-
    ted]). We agree with the defendant’s construction of
    the statute.
    Although ‘‘we generally will not look for interpreta-
    tive guidance beyond the language of the statute when
    the words of that statute are plain and unambiguous
    . . . our past decisions have indicated that the use of
    the word shall, though significant, does not invariably
    create a mandatory duty.’’9 (Internal quotation marks
    omitted.) State v. Trahan, 
    45 Conn. App. 722
    , 730, 
    697 A.2d 1153
    , cert. denied, 
    243 Conn. 924
    , 
    701 A.2d 660
    (1997). Indeed, we frequently have found statutory
    duties to be directory, notwithstanding the legislature’s
    use of facially obligatory language such as ‘‘shall’’ or
    ‘‘must.’’ See, e.g., Weems v. Citigroup, Inc., 
    289 Conn. 769
    , 788–94, 
    961 A.2d 349
    (2008) (employer’s use of
    improper form did not invalidate wage deductions);
    United Illuminating Co. v. New Haven, 
    240 Conn. 422
    ,
    462–67, 
    692 A.2d 742
    (1997) (assessor’s failure to pro-
    vide notice within thirty days of hearing did not invali-
    date assessment); Metropolitan District Commission
    v. AFSCME, Council 4, Local 184, 
    237 Conn. 114
    , 122,
    
    676 A.2d 825
    (1996) (failure to hold executive session
    did not require that arbitrators’ award be vacated); Katz
    v. Commissioner of Revenue Services, 
    234 Conn. 614
    ,
    617, 
    662 A.2d 762
    (1995) (commissioner’s failure to act
    on refund claim within ninety days did not preclude
    denial of claim); Leo Fedus & Sons Construction Co.
    v. Zoning Board of Appeals, 
    225 Conn. 432
    , 446, 
    623 A.2d 1007
    (1993) (zoning board of appeals not subject
    to automatic approval doctrine on basis of its failure
    to hold public hearing within statutory time limit); Jones
    v. Mansfield Training School, 
    220 Conn. 721
    , 726–28,
    
    601 A.2d 507
    (1992) (use of word ‘‘shall’’ was directory
    and did not create exclusive remedy for injured
    worker); Ghent v. Planning 
    Commission, supra
    , 
    219 Conn. 516
    and n.4 (commission’s failure to file tran-
    script of hearing with court did not invalidate appeal);
    Tramontano v. Dilieto, 
    192 Conn. 426
    , 433, 
    472 A.2d 768
    (1984) (acts of public official performed at time
    beyond limit prescribed are nonetheless effective);
    Broadriver, Inc. v. Stamford, 
    158 Conn. 522
    , 529–30,
    
    265 A.2d 75
    (1969) (redevelopment agency’s failure to
    file return within ninety days of notice to property
    owner did not invalidate statutory taking), cert. denied,
    
    398 U.S. 938
    , 
    90 S. Ct. 1841
    , 
    26 L. Ed. 2d 270
    (1970);
    Gallup v. Smith, 
    59 Conn. 354
    , 356–58, 
    22 A. 334
    (1890)
    (that judge of adjoining district was cited in by disquali-
    fied judge, rather than by clerk, did not invalidate subse-
    quent appointment of trustee); see also J. Evans,
    ‘‘Mandatory and Directory Rules,’’ 1 Legal Stud. 227,
    252–53 (1981) (arguing for presumption in favor of treat-
    ing ambiguous rules as directory because legislature
    always has option to expressly identify rules as manda-
    tory and holding rules directory provides courts greater
    flexibility in deciding consequences of breach). We
    therefore look to other relevant considerations, beyond
    the legislature’s use of the term ‘‘shall,’’ to ascertain
    the meaning of the statute.
    Our prior cases have looked to a number of factors
    in determining whether such requirements are manda-
    tory or directory. These include: (1) whether the statute
    expressly invalidates actions that fail to comply with
    its requirements or, in the alternative, whether the stat-
    ute by its terms imposes a different penalty; (2) whether
    the requirement is stated in affirmative terms, unaccom-
    panied by negative language; (3) whether the require-
    ment at issue relates to a matter of substance or one
    of convenience; (4) whether the legislative history, the
    circumstances surrounding the statute’s enactment and
    amendment, and the full legislative scheme evince an
    intent to impose a mandatory requirement; (5) whether
    holding the requirement to be mandatory would result
    in an unjust windfall for the party seeking to enforce
    the duty or, in the alternative, whether holding it to be
    directory would deprive that party of any legal recourse;
    and (6) whether compliance is reasonably within the
    control of the party that bears the obligation, or whether
    the opposing party can stymie such compliance.10 See,
    e.g., Weems v. Citigroup, 
    Inc., supra
    , 
    289 Conn. 790
    –91;
    Teresa T. v. Ragaglia, 
    272 Conn. 734
    , 744, 746, 
    865 A.2d 428
    (2005); Katz v. Commissioner of Revenue 
    Services, supra
    , 
    234 Conn. 617
    –19; Broadriver, Inc. v. 
    Stamford, supra
    , 
    158 Conn. 529
    –31; Kindl v. Dept. of Social Ser-
    vices, 
    69 Conn. App. 563
    , 568, 
    795 A.2d 622
    (2002). Each
    of these factors supports the defendant’s interpretation
    of the statute.
    The first two factors are addressed to the statutory
    text. ‘‘A reliable guide in determining whether a statu-
    tory provision is . . . mandatory is whether the provi-
    sion is accompanied by language that expressly
    invalidates any action taken after noncompliance with
    the provision.’’ Katz v. Commissioner of Revenue Ser-
    
    vices, supra
    , 
    234 Conn. 617
    . By contrast, where a statute
    by its terms imposes some other specific penalty, it is
    reasonable to assume that the legislature contemplated
    that there would be instances of noncompliance and
    did not intend to invalidate such actions. 
    Id., 618; Ghent
    v. Planning 
    Commission, supra
    , 
    219 Conn. 515
    –16.
    ‘‘Furthermore, a requirement stated in affirmative terms
    unaccompanied by negative words . . . generally is
    not viewed as mandatory.’’ Teresa T. v. 
    Ragaglia, supra
    ,
    
    272 Conn. 744
    .
    In the present case, the statute does not provide any
    express penalty for a surety that fails to comply with
    the ninety day response requirement. This ‘‘lack of a
    penalty provision or invalidation of an action as a conse-
    quence for failure to comply with the statutory directive
    is a significant indication that the statute is directory.’’
    Weems v. Citigroup, 
    Inc., supra
    , 
    289 Conn. 791
    . That
    conclusion is bolstered here by the fact that § 49-42 (a),
    which imposes the ninety day response requirement,
    does include several express penalty provisions. The
    statute (1) awards costs to the prevailing party in a
    legal action, (2) allows interest upon any amount recov-
    ered, and (3) permits the court to award attorney’s fees
    if it appears that any claim, denial, or defense is without
    substantial basis in fact or law. General Statutes § 49-
    42 (a). The fact that the legislature provided for such
    penalties, but did not elect to impose any express pen-
    alty on a surety that fails to comply with the ninety day
    response requirement, counsels against reading such a
    draconian penalty as a judicial default provision into
    the statute. Moreover, although the language in § 49-42
    establishing the surety’s response requirement begins
    with the phrase ‘‘[n]ot later than ninety days after ser-
    vice of the notice of claim,’’ the duty of the surety to
    pay or to deny a claim prior to the statutory deadline
    is otherwise framed solely in affirmative terms, with
    no language expressly prohibiting a surety from denying
    a claim after ninety days have passed. The text and
    structure of the statute, then, strongly suggest that the
    legislature intended the response requirement to be
    directory.
    The next factor we consider ‘‘in determining whether
    a statute is mandatory or directory is whether the pre-
    scribed mode of action is the essence of the thing to
    be accomplished, or in other words, whether it relates
    to a matter of substance [as opposed to] a matter of
    convenience. . . . If it is a matter of substance, the
    statutory provision is [generally held to be] mandatory.
    If, however, the legislative provision is designed to
    secure order, system and dispatch in the proceedings,
    it is generally held to be directory . . . .’’ (Internal quo-
    tation marks omitted.) Metropolitan District Commis-
    sion v. AFSCME, Council 4, Local 
    184, supra
    , 
    237 Conn. 120
    . In the present case, the defendant contends that
    the purpose of the ninety day response period is simply
    to create order and facilitate the claim process by pro-
    viding a brief opportunity for a surety to evaluate and
    potentially resolve a claim prior to the initiation of
    litigation. The plaintiff, on the other hand, maintains
    that the ninety day response deadline is substantive,
    and hence mandatory, because, in its view, an essential
    purpose of the act is to guarantee that subcontractors
    who perform work on public construction projects in
    Connecticut receive prompt payment for their labor
    and materials. We agree with the defendant.
    We acknowledge that where the legislature has
    imposed a statutory deadline we may assume that it
    intends for the action in question to be accomplished
    expeditiously. Nevertheless, the inclusion of a relatively
    brief deadline does not necessarily imply that expedi-
    ency is an essential purpose of the statute. Indeed, in
    a number of cases, both this court and the Appellate
    Court have concluded that such statutory deadlines are
    directory where there is no express legislative guidance
    to the contrary and no indication that the legislature
    intended the deadline to be jurisdictional. Compare
    United Illuminating Co. v. New 
    Haven, supra
    , 
    240 Conn. 463
    (requirement that assessor provide notice of
    assessment within thirty days of hearing held direc-
    tory), Katz v. Commissioner of Revenue 
    Services, supra
    , 
    234 Conn. 617
    (requirement that commissioner
    act on tax refund claim within ninety days held direc-
    tory), Leo Fedus & Sons Construction Co. v. Zoning
    Board of 
    Appeals, supra
    , 
    225 Conn. 446
    (zoning board
    of appeals not subject to automatic approval doctrine
    on basis of its failure to hold public hearing within
    statutory time limit), Broadriver, Inc. v. 
    Stamford, supra
    , 
    158 Conn. 529
    –30 (requirement that redevelop-
    ment agency return notice of proposed taking to clerk
    of Superior Court within ninety days held directory),
    and In re Adrien C., 
    9 Conn. App. 506
    , 509, 512, 
    519 A.2d 1241
    (requirement that commissioner file petition
    to terminate parental rights at least ninety days prior
    to expiration of child’s commitment held directory),
    cert. denied, 
    203 Conn. 802
    , 
    522 A.2d 292
    (1987), with
    Vartuli v. Sotire, 
    192 Conn. 353
    , 359, 
    472 A.2d 336
    (1984)
    (compliance with sixty-five day decision requirement
    held mandatory where statute provided that approval
    would be presumed in absence of timely commission
    decision to contrary).
    The legislative history of the act is instructive in this
    regard. Prior to 1987, § 49-42 (a) provided in relevant
    part: ‘‘Every person who has furnished labor or material
    in the prosecution of the work provided for in such
    contract . . . and who has not been paid in full there-
    for before the expiration of a period of ninety days after
    the day on which the last of the labor was done or
    performed by him or material was furnished or supplied
    by him for which the claim is made, has the right to
    sue on the payment bond [required under § 49-41] for
    the amount . . . unpaid . . . and to prosecute the
    action to final execution and judgment for the sum or
    sums justly due him. . . .’’ (Emphasis added.) General
    Statutes (Rev. to 1985) § 49-42 (a). The essential pur-
    pose of the act, then, was to provide a remedy at law
    for subcontractors and suppliers on public construction
    contracts who cannot avail themselves of mechanic’s
    liens to obtain payments improperly withheld. Blakeslee
    Arpaia Chapman, Inc. v. EI Constructors, Inc., 
    239 Conn. 708
    , 714, 
    687 A.2d 506
    (1997); R. Robinson, ‘‘Con-
    necticut’s Little Miller Act: A Primer,’’ Connecticut Law-
    yer, Vol. 13, No. 5 (February 2003), p. 22.
    The 1987 amendments to the act did nothing to alter
    this legal remedy. See Public Acts 1987, No. 87-345
    (P.A. 87-345). The amendments merely extended the
    prematurity period during which the parties may
    resolve the dispute among themselves prior to the com-
    mencement of litigation, and imposed a formal struc-
    ture for this process: adding the requirement that the
    claimant provide the surety with notice of the claim
    and a detailed description of the project, and that the
    surety in turn notify the claimant of its response. Noth-
    ing in the legislative history suggests that the legislature
    viewed the new ninety day response requirement as an
    essential, substantive component of the act, as
    amended, or that it intended to impose thereby a judicial
    default provision.11 If anything, the 1987 amendments
    support the opposite conclusion, as the legislature at
    that time elected to impose various other penalty provi-
    sions designed to encourage parties to resolve their
    disputes promptly, without the need for litigation, but
    did not impose the penalty that the plaintiff seeks. In
    fact, in 2006, the legislature rejected proposed language
    that would have amended § 49-42 to provide expressly
    that ‘‘[f]ailure of the surety to either pay or identify the
    portion of the claim that is subject to a good faith
    dispute within such ninety-day period shall operate as
    a waiver of such surety’s defenses to the entire claim.’’
    Raised Senate Bill No. 493, 2006 Sess. That the ‘‘compro-
    mise’’ amendment the legislature ultimately adopted
    omitted the proposed penalty provision; see 49 H.R.
    Proc., Pt. 15, 2006 Sess., p. 4680, remarks of Representa-
    tive Christopher R. Stone; provides further support for
    the defendant’s contention that the legislature has never
    viewed the surety’s duty to respond within ninety days
    as an essential component of the act.
    We next consider whether holding a requirement to
    be mandatory would result in an unjust windfall for the
    party seeking to enforce the duty or, in the alternative,
    whether holding it to be directory would deprive that
    party of any legal recourse. Compare Weems v. Citi-
    group, 
    Inc., supra
    , 
    289 Conn. 794
    (treating rule requiring
    use of authorized forms for payroll deductions as man-
    datory would result in unwarranted windfall for employ-
    ees), with Angelsea Productions, Inc. v. Commission
    on Human Rights & Opportunities, 
    236 Conn. 681
    ,
    692–93, 
    674 A.2d 1300
    (1996) (time limits held manda-
    tory where neither party could take further legal action
    until commission had made finding of reasonable cause
    or no reasonable cause); see also J. 
    Evans, supra
    ,1 Legal
    Stud. 245 (purpose of mandatory/directory distinction
    is to avoid injustice and honor purposes of statute while
    not imposing unreasonably harsh consequences for triv-
    ial breaches). In the present case, we agree with the
    defendant and the amicus supporting the defendant’s
    position that this balancing weighs heavily in favor of
    treating the ninety day response period as directory.
    At oral argument, the plaintiff conceded that when
    a surety first receives notice of a claim under a payment
    bond, the surety may have little, if any, familiarity with
    the specifics of the project, and in particular is likely
    to be ignorant as to the details and history of the dispute
    between its principal and the claimant. Moreover, the
    statute itself requires only that the claimant provide the
    surety with a ‘‘notice of claim [stating] with substantial
    accuracy the amount claimed and the name of the party
    for whom the work was performed or to whom the
    materials were supplied, and [providing] a detailed
    description of the bonded project for which the work
    or materials were provided.’’ General Statutes § 49-42
    (a). There is no requirement, for example, that the
    claimant provide with its notice of claim any relevant
    bids, quotes, estimates, project specifications, take-off
    sheets, labor records, purchase orders, invoices, job
    diaries, cost reports, or other documentation of the
    dispute.
    Accordingly, upon receiving notice, the surety has
    just ninety days to educate itself as to the particulars
    of the project, investigate the claim, collect all relevant
    documentation, and then determine which portions of
    the claim to pay and which to deny. To accomplish
    these tasks, the surety is heavily dependent on the expe-
    ditious cooperation of its principal and the claimant,
    who will typically possess most, if not all, of the relevant
    information and documentation. Furthermore, if a
    surety were to prematurely deny a claim without having
    completed a thorough and adequate investigation, it
    could be found to have acted ‘‘without substantial basis
    in fact or law,’’ thereby incurring liability for the claim-
    ant’s attorney’s fees. General Statutes § 49-42 (a). Under
    these circumstances, it would be unreasonable to hold
    that a surety that engages in a good faith investigation,
    but is unable to reach an educated conclusion before
    ninety days have elapsed, necessarily waives any sub-
    stantive defenses to the claim and becomes obligated
    to pay it in full, regardless of how exaggerated, baseless,
    or even fraudulent it may be. We perceive no legislative
    intent to afford claimants that sort of undeserved
    windfall.
    On the other side of the scale, we also perceive no
    prejudice to a claimant who, at the end of the ninety
    day response period, receives neither a yea nor a nay
    from the surety. As we have noted, the notice procedure
    that the legislature created in the 1987 amendments to
    the act; P.A. 87-345; did not replace or supplant the
    primary remedy available to the claimant, which is the
    right to ‘‘bring action upon the payment bond in the
    Superior Court . . . and prosecute the action to final
    execution and judgment.’’ General Statutes § 49-42 (a).
    Rather, the ninety days simply provide a brief window
    during which the parties have an opportunity and are
    encouraged to try to resolve the claim without the need
    for litigation. If the surety has not agreed to pay the
    claim within that time period—whether the surety
    expressly denies the claim or, as in the present case,
    simply does not respond substantively to the claim—
    this window of opportunity has closed, and the position
    of the claimant is exactly the same in either case: it
    is free to proceed with litigation in order to enforce
    its rights.12
    Finally, our conclusion that the equities favor treating
    the response requirement in § 49-42 (a) as directory
    rather than mandatory is bolstered by the fact that
    prompt compliance may not be within the complete
    control of the surety. As the amicus explains, the surety
    is caught in the middle between the claimant and the
    principal; it cannot compel either party to provide the
    information and documentation it needs to determine
    the relevant facts, resolve the dispute, and evaluate the
    validity of the claim. Moreover, the surety may need to
    solicit additional information from third parties such
    as the project owner, the architect, or other contractors
    and vendors associated with a project. Their coopera-
    tion also may not be timely forthcoming.
    At the same time, the claimant may be in a position
    to stymie the ability of the surety to investigate its claim
    expeditiously. In the present case, for instance, the
    defendant contends that the plaintiff repeatedly failed
    to provide full documentation of its allegations. That
    factual dispute is not before us, and, in any event it is
    not material to the purely legal questions the District
    Court has certified. As a general matter, however, a
    claimant subcontractor will often be the party best posi-
    tioned to document the work and materials that it con-
    tributed to a project, as well as any losses it allegedly
    suffered as a result of the principal’s misconduct.
    Accordingly, to hold that a claimant is automatically
    entitled to full payment on all of its bond claims when-
    ever a surety is unable to fully assess those claims
    within ninety days would create a strong incentive for
    claimants to withhold key information and otherwise
    fail to cooperate with the surety. We do not believe
    that the legislature intended to open the door to that
    sort of mischief. See Broadriver, Inc. v. 
    Stamford, supra
    , 
    158 Conn. 530
    –31 (reasoning that treating ninety
    day deadline for statutory taking as mandatory would
    allow property owner to defeat taking through dilatory
    legal tactics).
    Considering all of the relevant factors, then, including
    the text, legislative history, and purpose of the act,
    we conclude that the ninety day response requirement
    contained in § 49-42 (a) is directory, rather than manda-
    tory, and that the legislature did not intend that a surety
    that fails to pay or to deny a claim by the statutory
    deadline thereby waives any substantive defenses and
    forfeits its right to contest the merits of the claim. We
    next consider the three additional arguments the plain-
    tiff makes in support of its interpretation of § 49-42 (a),
    none of which we find persuasive.13
    First, the plaintiff contends that it would be unfair
    to hold that a surety’s duty to respond to a claim under
    § 49-42 is merely directory when the claimant’s corres-
    ponding obligations under that statute, to provide
    notice of a claim and to file an action in a timely manner,
    have been held to be mandatory. See Millgard Corp. v.
    White Oak Corp., 
    224 F. Supp. 2d 425
    , 429–32 (D. Conn.
    2002) (granting summary judgment for surety on basis
    of claimant’s failure to comply with 180 day notice
    requirement of § 49-42 [a]);14 American Masons’ Supply
    Co. v. F. W. Brown Co., 
    174 Conn. 219
    , 224, 
    384 A.2d 378
    (1978) (action brought after one year limitations
    period established by § 49-42 [b] was time barred);
    Wickes Mfg. Co. v. Currier Electric Co., 
    25 Conn. App. 751
    , 759, 
    596 A.2d 1331
    (1991) (same). Although the
    plaintiff’s suggestion that claimants and sureties should
    be treated alike with regard to their respective statutory
    deadlines is facially appealing, it overlooks the signifi-
    cant distinction between statutes of limitations, which
    govern when a legal action may be brought, and dead-
    lines of other sorts. See Federal Deposit Ins. Corp. v.
    Hillcrest Associates, 
    233 Conn. 153
    , 172–73, 
    659 A.2d 138
    (1995). The purpose of a statute of limitations is
    to prevent stale claims and unnecessary delays in the
    presentation of issues. Austin-Casares v. Safeco Ins.
    Co. of America, 
    310 Conn. 640
    , 658, 
    81 A.3d 200
    (2013).
    A plaintiff’s timely filed action provides notice to the
    defendant and ensures that the defendant does not find
    itself ‘‘in a situation where, because of the lapse of time,
    [the defendant] is unable to gather facts, evidence, and
    witnesses necessary to afford . . . a fair defense.’’
    (Internal quotation marks omitted.) Nichols v. Light-
    house Restaurant, Inc., 
    246 Conn. 156
    , 166, 
    716 A.2d 71
    (1998); see also Russell v. Mystic Seaport Museum,
    Inc., 
    252 Conn. 596
    , 616, 
    748 A.2d 278
    (2000) (purpose
    of notice requirement is to allow defendant to conduct
    timely investigation of claim). Statutes of limitations
    also allow persons, ‘‘after the lapse of a reasonable
    time, to plan their affairs with a reasonable degree of
    certainty, free from the disruptive burden of protracted
    and unknown potential liability . . . .’’ (Internal quota-
    tion marks omitted.) St. Paul Travelers Cos. v. Kuehl,
    
    299 Conn. 800
    , 809–10, 
    12 A.3d 852
    (2011). The one year
    statute of limitations set forth in the act also has a
    distinct importance, as insurance policies issued pursu-
    ant to an owner-controlled insurance program under
    the statute must provide coverage for work performed
    and materials furnished from the completion of the
    work until the date that all causes of action are barred
    under any applicable statute of limitations. General
    Statutes § 49-41 (e) (3) (A). None of these rationales
    applies to the duty of a surety to either pay or deny a
    bond claim within ninety days.
    The plaintiff’s argument also overlooks a number of
    relevant distinctions between the surety’s response
    requirement and the claimant’s duty to provide timely
    notice. The claimant, which has 180 days to serve notice
    of a claim, need only present its own version of the
    dispute in order to comply with the statutory deadline.
    It will presumably already be intimately familiar with
    the project, as well as the history and nature of its
    dispute with the principal, and will have access to many
    of the relevant documents. Indeed, the claimant may
    have begun to prepare and document a potential claim
    long before the statutory notice period ever begins to
    run. Under those circumstances, we are hard pressed
    to imagine why nearly one half of a year would not
    afford adequate time for a claimant, acting diligently,
    to prepare and present such a claim.
    As we have described previously herein, the surety,
    by contrast, may have little familiarity with the details
    of the project and no knowledge of the dispute giving
    rise to the claim prior to receiving notice from the
    claimant. At that point, the surety has just ninety days—
    one half of the time allotted to the claimant—to educate
    itself about the project, obtain all relevant documents
    and accounts of the dispute from the claimant, the prin-
    cipal, and various third parties (all of whose timely
    assistance may not be forthcoming), and make a deter-
    mination as to which portions of the claim, if any, are
    properly payable. However it decides, the surety must
    anticipate that it may ultimately be drawn into litigation
    involving one or more parties to the dispute. If it is
    later found to have denied a claim in bad faith, the
    surety also will be liable for the claimant’s attorney’s
    fees. Under those circumstances, it does not strike us
    as unreasonable to conclude that a surety, acting dili-
    gently, may not always be able to determine fully the
    merits of a claim, in good faith, within ninety days of
    notice. Accordingly, because the claimant and the
    surety are not similarly situated with regard to their
    statutory obligations, we do not believe it unreasonable
    or unfair that the legislature would have imposed a
    mandatory duty on the one and a directory duty on
    the other.
    The plaintiff’s second argument is that because the
    act is a remedial statute; Blakeslee Arpaia Chapman,
    Inc. v. EI Constructors, 
    Inc., supra
    , 
    239 Conn. 716
    ; it
    should be construed broadly in favor of protecting the
    interests of claimants. We have indicated that the act
    is to be liberally construed with regard to whether a
    particular class of subcontractors or suppliers is eligible
    for statutory protection. Okee Industries, Inc. v.
    National Grange Mutual Ins. Co., 
    225 Conn. 367
    , 373–
    74, 
    623 A.2d 483
    (1993). We do not, however, construe
    remedial statutes so liberally as to provide windfalls
    for technical violations. Weems v. Citigroup, 
    Inc., supra
    , 
    289 Conn. 794
    . The purpose of the act is to ensure
    that subcontractors and suppliers on state projects have
    an adequate remedy at law should the principal contrac-
    tor fail to pay them moneys properly due. There is no
    indication that the legislature, in protecting the legiti-
    mate interest of these groups in being paid for their
    work, intended that they would automatically prevail
    on any claim, no matter how lacking in merit, simply
    because of a surety’s nonprejudicial delay in evaluating
    such claim.
    The plaintiff’s third argument is that if the ninety day
    response requirement is deemed to be merely directory,
    there will be no penalty for noncompliance and sureties
    will have no incentive to satisfy their statutory obliga-
    tions. We disagree. Section 49-42 (a) provides that a
    court may award reasonable attorney’s fees to the
    claimant if the surety’s denial of liability or the defense
    interposed to the claim is found to be ‘‘without substan-
    tial basis in fact or law.’’ As we have indicated, a surety
    that fails to respond substantively to a notice of claim
    within ninety days has effectively denied the claim;
    see Fisher Skylights, Inc. v. CFC Construction Ltd.
    Partnership, 
    79 F.3d 9
    , 11 (2d Cir. 1996) (claimant must
    treat surety’s silence as denial of claim and file action
    prior to running of statute of limitations); such that the
    claimant may bring an action at that time. 
    Id. If the
    surety is later determined to have demonstrated bad
    faith in failing to respond within ninety days, it may be
    liable for the claimant’s resulting attorney’s fees.15 We
    believe that this provision of the act provides sufficient
    incentive for a surety to promptly and diligently investi-
    gate any claims against its principal.
    For the foregoing reasons, we conclude that the
    answer to part (b) of the first certified question is: No.
    With regard to part (a) of the first certified question,
    we hold that, assuming, without deciding, that § 49-42
    establishes an ‘‘exhaustion requirement’’ by which a
    claimant may not file an action unless and until a surety
    has denied part or all of its claim, the surety’s failure
    to pay or to deny the claim by the ninety day response
    deadline is to be treated as a denial for that purpose.16
    Because we answer part (b) of the first certified ques-
    tion in the negative, we need not address in depth the
    second certified question, which asks, in essence,
    whether a surety’s request for further information satis-
    fies its obligations under the act’s response require-
    ment. We simply observe that where a surety fails to
    pay or to deny a claim within ninety days and the claim-
    ant later prevails on the merits, whether the surety made
    a timely, sincere, and warranted request for additional
    information during the response period is one factor
    to be considered by the court in assessing whether to
    hold the surety liable for the claimant’s attorney’s fees.
    Part (b) of the first certified question is answered in
    the negative. Guidance is provided as to the remaining
    certified questions.
    In this opinion the other justices concurred.
    1
    The act was patterned after the federal Miller Act, 40 U.S.C. § 3131 et
    seq. (2012) (formerly 40 U.S.C. § 270a et seq.). See Blakeslee Arpaia Chap-
    man, Inc. v. EI Constructors, Inc., 
    239 Conn. 708
    , 716, 
    687 A.2d 506
    (1997).
    2
    General Statutes § 51-199b (d) provides in relevant part: ‘‘The Supreme
    Court may answer a question of law certified to it by a court of the United
    States . . . if the answer may be determinative of an issue in pending
    litigation in the certifying court and if there is no controlling appellate
    decision, constitutional provision or statute of this state.’’
    3
    General Statutes § 49-42 (a) provides in relevant part: ‘‘Any person who
    performed work or supplied materials for which a requisition was submitted
    to, or for which an estimate was prepared by, the awarding authority and
    who does not receive full payment for such work or materials within sixty
    days of the applicable payment date provided for in subsection (a) of section
    49-41a, or any person who supplied materials or performed subcontracting
    work not included on a requisition or estimate who has not received full
    payment for such materials or work within sixty days after the date such
    materials were supplied or such work was performed, may enforce such
    person’s right to payment under the bond by serving a notice of claim on
    the surety that issued the bond and a copy of such notice to the contractor
    named as principal in the bond not later than one hundred eighty days
    after the last date any such materials were supplied or any such work was
    performed by the claimant. . . . The notice of claim shall state with substan-
    tial accuracy the amount claimed and the name of the party for whom the
    work was performed or to whom the materials were supplied, and shall
    provide a detailed description of the bonded project for which the work or
    materials were provided. . . . Not later than ninety days after service of
    the notice of claim, the surety shall make payment under the bond and
    satisfy the claim, or any portion of the claim which is not subject to a good
    faith dispute, and shall serve a notice on the claimant denying liability for
    any unpaid portion of the claim. . . . If the surety denies liability on the
    claim, or any portion thereof, the claimant may bring action upon the pay-
    ment bond in the Superior Court for such sums and prosecute the action
    to final execution and judgment. An action to recover on a payment bond
    under this section shall be privileged with respect to assignment for trial.
    . . . In any such proceeding, the court judgment shall award the prevailing
    party the costs for bringing such proceeding and allow interest at the rate
    of interest specified in the labor or materials contract under which the claim
    arises or, if no such interest rate is specified, at the rate of interest as
    provided in section 37-3a upon the amount recovered, computed from the
    date of service of the notice of claim, provided, for any portion of the claim
    which the court finds was due and payable after the date of service of the
    notice of claim, such interest shall be computed from the date such portion
    became due and payable. The court judgment may award reasonable attor-
    neys fees to either party if upon reviewing the entire record, it appears that
    either the original claim, the surety’s denial of liability, or the defense
    interposed to the claim is without substantial basis in fact or law. . . .’’
    4
    General Statutes § 49-41 (a) provides in relevant part: ‘‘Each contract
    exceeding one hundred thousand dollars in amount for the construction,
    alteration or repair of any public building or public work of the state or a
    municipality shall include a provision that the person to perform the contract
    shall furnish to the state or municipality on or before the award date, a
    bond in the amount of the contract which shall be binding upon the award
    of the contract to that person, with a surety or sureties satisfactory to the
    officer awarding the contract, for the protection of persons supplying labor
    or materials in the prosecution of the work provided for in the contract for
    the use of each such person . . . . Any such bond furnished shall have as
    principal the name of the person awarded the contract.’’
    5
    In support of its motion for summary judgment, the defendant claimed
    that it is entitled to judgment as a matter of law because § 49-42 (a) contains
    no penalty provision.
    6
    The amicus, Surety and Fidelity Association of America, similarly
    restricts its argument to part (b) of the first certified question.
    7
    General Statutes § 1-2z provides: ‘‘The meaning of a statute shall, in the
    first instance, be ascertained from the text of the statute itself and its
    relationship to other statutes. If, after examining such text and considering
    such relationship, the meaning of such text is plain and unambiguous and
    does not yield absurd or unworkable results, extratextual evidence of the
    meaning of the statute shall not be considered.’’
    8
    ‘‘A statutory provision that is directory prescribes what shall be done
    but does not automatically invalidate action upon a failure to comply.’’
    (Internal quotation marks omitted.) Hall Manor Owner’s Assn. v. West
    Haven, 
    212 Conn. 147
    , 153, 
    561 A.2d 1373
    (1989).
    9
    See footnote 7 of this opinion.
    10
    Although we have referred to some of these considerations as ‘‘tests,’’
    we generally have not treated any one consideration as dispositive, and in
    most cases we have evaluated the relevant language, structure, history,
    and purpose of the statute in determining whether the duty at issue was
    mandatory or directory. See, e.g., United Illuminating Co. v. New 
    Haven, supra
    , 
    240 Conn. 465
    –66; Katz v. Commissioner of Revenue 
    Services, supra
    ,
    
    234 Conn. 618
    –19. Accordingly, such considerations are more accurately
    identified as factors.
    11
    See 30 S. Proc., Pt. 4, 1987 Sess., p. 1468, remarks of Senator James
    Maloney (‘‘The amendment [to § 49-42] revises the procedures for claims
    under materialmen’s bonds. What it does is in effect require that non-disputed
    claims be paid, and only the contested portion of a claim would go to
    litigation. This will . . . eliminate a number of cases that otherwise might
    be brought . . . [a]nd will generally improve the orderliness of the material-
    men’s bonds procedure.’’).
    12
    The present case is, thus, readily distinguishable from Angelsea Produc-
    tions, Inc. v. Commission on Human Rights & 
    Opportunities, supra
    , 
    236 Conn. 681
    . In that case, neither party could take further action on the
    employee’s complaint until the Commission on Human Rights and Opportuni-
    ties complied with its statutory obligations to complete an investigation
    within nine months, make a written finding of reasonable cause or no
    reasonable cause, and hold a hearing not later than ninety days after finding
    reasonable cause. 
    Id., 689, 697.
       13
    The plaintiff also directs our attention to several Superior Court deci-
    sions concluding that the relevant statutory language is mandatory. See
    Barreira Landscaping & Masonry v. Frontier Ins. Co., 
    47 Conn. Supp. 99
    ,
    110, 
    779 A.2d 244
    (2000); Acoustics, Inc. v. Travelers Ins. Co., Superior
    Court, judicial district of New Britain, Docket No. CV-03-0519565-S (January
    13, 2004) (
    36 Conn. L. Rptr. 476
    , 479); Elwell v. United States Fidelity &
    Guaranty Co., Docket No. 99527, 
    1993 WL 407974
    , *1 (Conn. Super. October
    1, 1993). For the reasons discussed herein, we are not persuaded by the
    reasoning of those decisions.
    14
    We express no view on the determination of the federal District Court
    in Millgard Corp. that the requirement in § 49-42 (a) that a claimant notify
    the surety of any potential claims within 180 days is mandatory rather
    than directory.
    15
    That is not to say that a surety’s failure to resolve a claim within ninety
    days necessarily subjects the surety to liability for a bad faith denial of the
    claim. Even if it ultimately becomes clear that there was no substantial
    basis in law or fact for denying a claim, a surety does not subject itself to
    liability for the claimant’s attorney’s fees if, after a diligent and good faith
    effort to document and evaluate the claims, ninety days do not prove suffi-
    cient time for the surety to draw an informed conclusion. A surety’s failure
    to promptly and diligently investigate a claim, however, may justify an award
    of fees should the claimant ultimately prevail on the merits.
    In addition, we do not foreclose the possibility that judicial default could
    be an appropriate remedy in a situation in which the surety’s failure to meet
    the ninety day response deadline results in substantial prejudice to the
    claimant. See United Illuminating Co. v. New 
    Haven, supra
    , 
    240 Conn. 467
    (assessor’s failure to comply with statutory notice requirement did not entitle
    taxpayer to relief in absence of showing of prejudice); J. 
    Evans, supra
    , 1
    Legal Stud. 254–55 (actions taken pursuant to breach of directory duties
    may be voidable upon demonstration of prejudice). As we have noted,
    however, in most cases it will be difficult, if not impossible, for a claimant
    to establish that a surety’s failure to respond within ninety days placed it
    in any worse position than the claimant would have found itself had the
    surety simply denied the claim on the ninetieth day.
    16
    The dispute between the parties does not require that we resolve the
    question whether there is in fact such an exhaustion requirement, and
    whether, for example, a claimant may file an action under § 49-42 during
    the ninety day response period, without first waiting for the surety’s
    response. See Fisher Skylights, Inc. v. CFC Construction Ltd. 
    Partnership, supra
    , 
    79 F.3d 11
    .