Salazar v. Dc , 177 F. Supp. 3d 418 ( 2016 )


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  •                           UNITED STATES DISTRICT COURT
    FOR THE DISTRICT OF COLUMBIA
    OSCAR SALAZAR, et al.,
    Plaintiffs,
    v.                                           Civil Action No. 93-452 (GK)
    DISTRICT OF COLUMBIA, et al.,
    Defendants.
    MEMORANDUM OPINION
    I.      INTRODUCTION
    The     District     of       Columbia       ("the   District,"        "D. C."   or
    "Defendants")        manages     a    large Medicaid program,          see 42       u.s.c.
    §    1396 et    ~'     which provides healthcare benefits for eligible
    children and adults. In 1993, Plaintiffs filed a Complaint alleging
    various statutory and constitutional violations in the course of
    the    District's      provision        of    these     much-needed    benefits         for
    children and low income adults.
    In 1996, following a bench trial, the Court found the District
    liable      for violations       of    statutory provisions       of     the Medicaid
    statute and other federal law:                (1)    the District did not process
    and    decide      applications       for    Medicaid eligibility        in     a   timely
    manner;      (2)   the District did not provide adequate advance notice
    before suspending or terminating benefits; (3) the District failed
    to provide early and periodic screening, diagnostic and treatment
    ( "EPSDT")     services      for     children        under   21   years     of    age   when
    requested; and (4) the District did not adequately notify eligible
    families regarding the availability of EPSDT services. See Salazar
    v. District of Columbia, 
    954 F. Supp. 278
    , 324-34 (D.D.C. 1996).
    On January 25, 1999, the Parties' negotiated, and the Court
    entered,      a      Settlement       Order         memorializing     the        District's
    I
    obligations to remedy these violations.                      See Order Modifying the
    i
    Amended Remedial Order of May 6,                    1997 and Vacating the Order of
    March 27,      1997     [Dkt.   No.    663)     (referred to        throughout as         the
    "Settlement Order"). Some elements of that Settlement Order remain
    in place today.
    On      March    23,    2010,     President        Obama     signed    the     Patient
    Protection and Affordable Care Act of 2010, Pub. L. No. 111-148,
    
    124 Stat. 119
    ,        et~'         ("ACA"), ushering in major reforms in many
    different areas of the American health care system, including far-
    reaching changes to the District's Medicaid program.
    The      Court     predicted      that     "implementation           [of    the    ACA's
    reforms]     w [ould]    undoubtedly be both rocky and fairly long in
    coming." Amended Memorandum Opinion and Order of Oct.                             17,    2013
    at 6 [Dkt. No. 1886). That prediction has been borne out, but no
    one -- neither the Parties nor the Court -- anticipated the scope
    and difficulty of           the problems        that have arisen.           Although the
    District has devoted huge amounts of staff time and other resources
    to, essentially,        rewrite the Medicaid program to comply with the
    -2-
    ACA,     Plaintiffs have identified severe technical and logistical
    problems in the processing of initial Medicaid applications and in
    the    Medicaid       benefits     renewal       process.    These    problems           have
    affected thousands of Medicaid beneficiaries and have deprived
    many District residents of necessary medical care to which they
    are entitled.
    In light of the severe backlogs in the processing of Medicaid
    applications, delays in the Medicaid renewal process, and a number
    of     computer      glitches     caused     by    ACA-related       changes        to    the
    District's         administration    of    the    Medicaid program,           Plaintiffs
    filed,      on December 22, 2015, a Motion for Preliminary Injunction
    Concerning District of Columbia Medicaid Applications and Renewals
    ("Pls.' Mot. for P.I.")          [Dkt. No. 2070), seeking preliminary relief
    on behalf of Medicaid applicants and recipients in the District
    who    may    be    prejudiced     by     these    implementation          difficulties.
    Plaintiffs' Motion seeks a two-pronged order requiring
    1)    that [the District] shall provisionally approve all
    Medicaid applications pending over 45 days until a
    final determination can be made; [and]
    2)    that [the District] shall continue the eligibility
    of all Medicaid recipients due      [to have their
    Medicaid benefits] renewed or recertified[.]
    See    Proposed       Order     accompanying       Pls.'    Mot.     for     P.I.        [Dkt.
    No. 2070-1).
    -3-
    On January 15,         2016,    the District filed its Opposition to
    Plaintiffs' Motion for a Preliminary Injunction ("Defs.' Opp'n to
    P.I.")    [Dkt. No. 2077], and on January 29, 2016, Plaintiffs filed
    their Reply in Support of their Motion ("Pls.' Reply in Support of
    P.I.")    [Dkt. No. 2083].
    On February 9,         2016,    Plaintiffs chose to supplement their
    request for preliminary relief with a Motion for Modification of
    the Settlement Order ("Pls.' Mot. for Mod.")           [Dkt. No. 2093], which
    seeks relief on a permanent basis that is nearly identical to the
    relief    requested    in    their    Motion   for   Preliminary   Injunction.
    Compare Proposed Order accompanying Pls.' Mot. for P.I.              [Dkt. No.
    2070-1] with Proposed Order Accompanying Pls.' Mot. for Mod.                 [Dkt.
    No. 2093-5]. Plaintiffs' requests for relief are identical except
    that the Proposed Order accompanying their Motion for Modification
    adds one additional duty:           "that during the time this Order is in
    effect,   [D]efendants shall report monthly on their compliance with
    its terms." Proposed Order Accompanying Pls.' Mot. for Mod. at 2.
    On February 26,        2016,    the District filed its Opposition to
    Plaintiffs'    Motion for Modification          ( "Defs.'   Opp' n to Mot.     for
    Mod.")    [Dkt. No.   2097]. On March 9, 2016,        Plaintiffs filed their
    Reply in Support of their Motion for Modification ("Pls.' Reply in
    -4-
    Support of Mot. for Mod.")             [Dkt. No. 2102]. On March 28, 2016, the
    District filed its Surreply [Dkt. No. 2108]                   .1
    Before    Plaintiffs'        second        Motion   was    fully     briefed,   on
    February 19, 2016, the Court held an on-the-record teleconference
    with    the     Parties     to    discuss     how    best    to    resolve    Plaintiffs'
    Motions. Both Parties agreed with the Court that the two Motions
    are deeply intertwined and best resolved concurrently. 2
    Thus,    on February 19,           2016, with the Parties'           consent,   the
    Court     decided      to        resolve     the    two     Motions    simultaneously.
    Plaintiffs and the District rely to a large extent on the same
    factual and legal arguments in support of their positions on the
    Motion for Preliminary Injunction as they do with respect to the
    Motion for Modification of the Settlement Order. See Pls.' Mot.
    for Mod.        at 2   (incorporating         into Motion for Modification all
    1 On March 14, 2016, the District filed a Motion to Strike New
    Evidence Submitted in Plaintiffs' Reply Brief in Support of Their
    Motion for Modification of the Settlement Order [Dkt. No. 2103].
    The Court denied that Motion, and instead, permitted the District
    to file a Surreply. See Order [Dkt. No. 2104].
    2 Federal Rule of Civil Procedure 65(a), which governs preliminary
    injunction motions, supports consolidated consideration of the
    merits and a request for preliminary injunction. See Fed. R. Civ.
    P. 65 (a) (2) ("Before or after beginning the hearing on a motion
    for a preliminary injunction, the court may advance the trial on
    the merits and consolidate it with the hearing."); see also United
    States v. W. Elec. Co., 
    46 F.3d 1198
    , 1207 n.7 (D.C. Cir. 1995)
    (" [A] trial court has inherent power to control the sequence in
    which it hears matters on its calendar and to decide whether to
    consolidate the proceedings on motions.").
    -5-
    "briefing and evidence submitted in connection with [] Motion for
    a Preliminary Injunction"); Defs.' Opp'n to Mod.                     for Mod. at 1.
    Additionally,        Plaintiffs       request    precisely the      same    relief    in
    their Motion for Preliminary Injunction and in their Motion for
    Modification        (with the one exception of a             request for monthly
    reports     from    the    District,     which    appears    only    in    the   latter
    Motion). Because Plaintiffs' two Motions rest on the same factual
    and legal foundations and call for nearly identical relief, it is
    clear     that     the    merits     question    presented   by     the    Motion    for
    Preliminary Injunction is the same as the question presented by
    the Motion for Modification.
    Although the District has made substantial progress since
    Plaintiffs' initial filing on December 22, 2015, in addressing the
    problems caused by changes in its administration of the Medicaid
    program to comply with the ACA,                  it is clear from the Parties'
    submissions      that     significant obstacles        remain.      These obstacles
    stand between Medicaid eligible individuals and the healthcare to
    which they are           entitled.    For that     reason,   as     well   as    others,
    Plaintiffs' Motion for Modification of the Settlement Order shall
    be granted with certain modifications to the requested relief, and
    -6-
    Plaintiffs' Motion for Preliminary Injunction shall be denied as
    moot. 3
    II.    BACKGROUND
    A.         Prior Relevant Orders in This Case
    In 1993, when Plaintiffs filed this class action the Plaintiff
    class ultimately certified consisted of "a collection of several
    sub-classes, with each sub-class consisting of Medicaid applicants
    and recipients with a particular set of claims." Memorandum Opinion
    at 2      [Dkt.    No.   2046]. At the time of trial,   the following sub-
    classes remained:
    All persons who have applied, have attempted to apply,
    or will apply in the future during the pendency of this
    litigation, for medical assistance pursuant to Title 19
    of the Social Security Act ("Medicaid"), and all persons
    who have received, are receiving, or will receive in the
    future during the pendency of this litigation, Medicaid
    in the District of Columbia with respect to the following
    claims:
    Any claims for declaratory, injunctive, or other relief
    premised on an alleged delay in excess of 45 days in the
    processing of Medicaid applications [Sub-class III]
    Any claims for declaratory, injunctive, or other relief
    premised on an alleged lack of advance notice of the
    discontinuance, suspension or obligation to recertify
    Medicaid benefits, after being found eligible [Sub-
    class IV]
    Any claims for declaratory, injunctive, or other relief
    premised on an alleged lack of effective notice of the
    3 The   Court  notes  that both Parties      submitted extremely
    well-written briefs, which made its job a trifle easier.
    -7-
    availability of early and periodic screening, diagnostic
    and treatment ("EPSDT") services for children under 21
    years of age, and/or an alleged lack of EPSDT services
    for eligible children under 21 years of age [Sub-
    class V] . 4
    Order at 1-2 [Dkt. No. 100]        (brackets in original) . ,
    After years of litigation and some successful negotiation by
    the   Parties,   on October 16,      1996,        the     Court       issued a          58-page
    Opinion setting forth extensive findings of fact and conclusions
    of law. See Salazar, 
    954 F. Supp. 278
    . "In particular, the Court
    ruled that Defendants had failed to process Medicaid applications
    for    non-disabled,    non-foster          care         [non-public             assistance]
    applicants within 45 days,         had terminated or suspended eligible
    persons' benefits without adequate notice, had failed to provide
    EPSDT services to eligible families, and had failed to notify those
    eligible   families    about   the    availability               of       such     services."
    Memorandum Opinion     of   December        28,     1998    at        2    [Dkt.    No.      653]
    (summarizing findings detailed in Salazar, 
    954 F. Supp. 278
    ).
    In order to remedy these violations of the law and to avoid
    further litigation, the Parties crafted and agreed upon the terms
    of a Settlement Order, which the Court entered on January 25, 1999.
    See   Settlement   Order at    1    [Dkt.     No.       663] .    Section          II   of    the
    Settlement Order detailed steps the District was to take to redress
    problems related to the timely processing of initial applications
    4 Claims corresponding to Sub-classes I and II were resolved before
    trial. See Memorandum Opinion at 4 n.2 [Dkt. No. 2046].
    -8-
    for Medicaid on behalf of members of Sub-class III.                          Settlement
    Order ,, 6-16.          In general,    Section II required the District to
    decide    Medicaid       applications       and   notify   beneficiaries        of   its
    decision within 45 days of receiving an application. 
    Id.
     , 6(a).
    The   Settlement         Order      also    provided     that    if    the     District
    demonstrated compliance over three consecutive years, Section II
    of the Order would terminate. 
    Id.
     , 74.
    On February 24, 2009, the District notified the Court that it
    had satisfied the exit criteria for. Section II and represented
    that Plaintiffs were in agreement with that position. See Consent
    Motion to Vacate Sections II and IV of the Settlement Order of
    January    22,     1999     [Dkt.     No.    1443] . 5   The    District      therefore
    requested,       with     Plaintiffs'       consent,     that    the   Court     vacate
    Section II. 
    Id.
     The Court granted the District's Motion to Vacate
    that same day. See Minute Order of Feb. 24, 2009.
    Section III of         the     Settlement Order concerned the annual
    recertification 6 of Medicaid benefits on behalf of Sub-class IV.
    5 Section IV of the Settlement Order concerned the Eligibility
    Verification System by which the District determined the Medicaid
    eligibility of District residents. That Section was also vacated.
    See Minute Order of February 24, 2009.
    6 As Plaintiffs note, "recertification" of Medicaid benefits is
    now generally referred to as "renewal." It is the process by which
    Medicaid beneficiaries are annually subject to review of their
    continued eligibility for Medicaid benefits based on income,
    family status, and other factors. See Pls.' Ex. 23 at 009-010 [Dkt.
    No. 2070-21]. This Memorandum Opinion uses "recertification" and
    "renewal" interchangeably.
    -9-
    See Settlement Order            ~~   17-28. At the time the Settlement Order
    was    issued,     Medicaid      required       the    District     to      provide    annual
    recertification forms to beneficiaries that they were required to
    complete in order to retain their Medicaid benefits. Section III
    required the District to mail recertification forms and various
    notices to advise beneficiaries of their recertification status.
    
    Id.
     ~ 17. Section III's requirements were specific, setting forth
    a    schedule     which   the      District     was    required        to   adhere    to   and
    language that the District was required to use. 
    Id.
    Passage of the ACA in March of 2010 ushered in a host of
    changes      to     the     Medicaid          program,          including      significant
    modifications       to the Medicaid re certification process.                         The ACA
    requires the District to move to a "passive renewal" model in which
    beneficiaries' eligibility is determined to the extent possible on
    the basis of reliable information available to the District, such
    as    data   available      through       the        IRS   or    the     Social      Security
    Administration.       See     
    42 C.F.R. § 435.916
    .     Section      III    of   the
    Settlement Order does not rest on the ACA's passive renewal model.
    Instead,     it assumes       that Medicaid beneficiaries would have                        to
    actively renew their benefits on an annual basis.
    In light of the ACA' s            October 1,        2013 effective date for
    .significant changes to the Medicaid renewal process, see Amended
    Memorandum and Order at 2 [Dkt. No. 1886], on September 20, 2013,
    the District filed a Motion to Modify the Settlement Order [Dkt.
    -10-
    No. 1870]     pursuant to Federal Rule of Civil Procedure 60(b) (5).
    The District asked the Court to relieve it from complying with
    Section III entirely, contending that it could not implement the
    ACA's passive renewal system while still bound by the conflicting
    provisions of Section III. Motion to Modify the Settlement Order
    at   1.    Plaintiffs   opposed     the    District's   Motion,    arguing     that
    limited modifications to Section III could address any apparent
    conflicts between the ACA and Section III.              Plaintiffs' Brief in
    Opp'n at 1-2 [Dkt. No. 1876].
    On October 17, 2013, the Court granted the District's Motion.
    See Amended Memorandum Opinion and Order [Dkt. No. 1886]. The Court
    found that "[t]here is simply no comparison between the statutory
    framework that existed at the time this Court made its factual
    findings in 1996 and what implementation of the ACA envisions[.]"
    Moreover,     many of   the ACA' s    renewal provisions          "are in direct
    conflict with the         renewal process        in Section III."      Id.    at   6.
    Accordingly,    the Court "conclude[d], pursuant to Fed. R. Civ. P.
    60 (b) (5), that passage of the ACA has created a 'significant change
    in circumstances' that justifies termination of the provisions of
    Section III of the Consent Order." Id. at 5. Notably, Plaintiffs
    declined to appeal the Court's termination of Section III.
    Thus, following the termination of Section II.I, no provisions
    of   the     Settlement     Order    relating      to   Medicaid     application
    processing     or   benefits   renewal       remained   in   effect.    The    only
    -11-
    portions of the Settlement Order affecting programmatic elements
    of the District's Medicaid program that remained in force related
    to the delivery of EPSDT services. See Settlement Order Sections
    V   &   VI.
    Sections V & VI of the Settlement Order resolve the claims of
    Sub-class V, which were premised on the lack of effective notice
    of the availability of EPSDT services for children under 21 years
    of age and the failure to provide those services.                         Order at 1-2
    [Dkt.     No.    100] .   Section V sets         forth    detailed procedures          for
    providing and tracking the provision of EPSDT services through
    entities that participate in the District's Medicaid program. See
    Settlement       Order    Section    V.   Section        VI   sets    forth     similarly
    detailed procedures          for    providing     notice      to     eligible   Medicaid
    beneficiaries        regarding      the   availability        and     nature    of   EPSDT
    services. See id. Section VI.
    In 2014,    the District reported to the Centers for Medicare
    and Medicaid Services ("CMS")             that there were 98,350 children in
    the District eligible for EPSDT services under Medicaid. Form CMS-
    416, line la [Dkt. No. 2039-1]. As of October 2014, there were a
    total of        247, 850 District residents on Medicaid.                 Pls.    Ex.   61,
    column 1 [Dkt. No. 2102-1]           (figure reflects subtraction of certain
    non-Medicaid beneficiaries included in the District's data). Thus,
    children eligible for EPSDT services constitute a large portion of
    the District's Medicaid population.
    -12-
    B.        ACA Implementation
    Beginning on October 1, 2013, the District began processing
    Medicaid            applications     pursuant        to       new     eligibility          rules
    established by the ACA and its implementing regulations. See 42
    U.S.C.     §   1396a(e) (14); 
    42 C.F.R. §§ 435.603
    , 457.315(a). In order
    to facilitate implementation of the ACA's new rules, the District
    took steps           to build a     new,   automated Medicaid application and
    eligibility           determination    system        called     the    DC    Access        System
    ( "DCAS") ,      which is intended to eventually entirely replace the
    District's legacy system, called the Automated Client Eligibility
    Determination System            ( "ACEDS") . Schlosberg Deel.                ~~    14-15     [Dkt.
    No. 2077-1] .
    As required by ACA regulations, the District also implemented
    a "no wrong door" approach to applications under which individuals
    may apply for Medicaid benefits online through DCAS, on paper, by
    telephone,          or   in person at      D. C.     Department       of     Human Services
    ("DHS")        Economic Security Administration ("ESA")                     Service Centers
    ("Service Centers").            See 42.     C.F.R.        §   435.907(a).         Finally,     the
    District took steps to establish a system for processing "passive
    renewals"        of      Medicaid   benefits,      as     required      by     the   ACA.      See
    
    42 C.F.R. § 435.916
    .
    These changes did not go smoothly. The Parties disagree as to
    the scope of the problems that developed;                           however,      it is clear
    that thousands of Medicaid beneficiaries were affected by (1) the
    -13-
    District's failure to process Medicaid applications within 45 days
    in violation of 
    42 C.F.R. § 435.912
    (c) (3) and D.C. Code§ 4-205.26
    (2014); and (2)           the District's failure to timely renew Medicaid
    benefits or to provide adequate                  notice   to Medicaid recipients
    before 'terminating their benefits in violation of federal law.
    The roots of these failures are technical in nature, but the
    facts below demonstrate the deeply personal calamity that befell
    many Medicaid applicants and beneficiaries when they and their
    children were unable to get the care to which they were entitled.
    The   number     and        narratives      of   affected        District        residents
    demonstrate     the       gravity   of   the     situation,       as     the     following
    information shows.
    1.        Initial Processing
    The District of Columbia is required to make an eligibility
    determination        on    all   Medicaid    applications        within     45    days   of
    submission.     
    42 C.F.R. § 435.912
    (c) (3);        
    D.C. Code § 4-205.26
    . 7
    During 2015 and the beginning of 2016,                    the District failed to
    comply with this duty.
    Around March or April 2015, the District became aware that as
    many as 12,000 applications were listed as pending in the DCAS
    system for 45 days or more. Pl. Ex. 1 at 3 [Dkt. No. 2070-2]. The
    7 The one exception is for applicants who apply for Medicaid on
    the basis of disability, whose applications must be adjudicated
    within 90 days. 
    42 C.F.R. § 435.912
    (c) (3) (i).
    -14-
    District had previously been unaware of this backlog until staff-
    members ran new queries as part of their backlog reports. 
    Id.
    The    District       states   that     the    12,000        application        figure
    overstates the number of District residents who had actually been
    denied       Medicaid    coverage.       For    instance,       of    the       approximately
    12,000 cases appearing on the report,                       around 15 percent already
    had active        Medicaid      coverage.      Schlosberg Deel.             ~    69.   Another
    quarter of these cases were applications that had been determined
    to be ineligible, but the system simply had not closed them out.
    
    Id.
         Even    if    these    figures    are      accurate,     approximately           7,000
    applications - and people -- were affected.
    In August 2015, the District reported that there were still
    5,263 applications 8 that had been pending in DCAS for more than 45
    days.    Pl.    Ex.    2 at DHCF 32         [Dkt.     No.    2070-3].       District staff
    "work[ed]       overtime to resolve these cases as soon as possible,"
    but as        of November 23,      2015,       there were       still       5, 215 Medicaid
    applications in_DCAS pending over 45 days.                       Pl.    Ex.      21 Response
    5 (c) &(d)     [Dkt. No.      2070-19]. By December 2015,              the District had
    reduced the number of pending applications to 4,497. See Pl. Ex.
    8 A household with several members will sometimes submit a single
    application, Pl. Ex. 21 Response 5(b) [Dkt. No. 2070-19]; thus,
    the number of individuals affected by the backlog may be larger
    than the application backlog figures.     ·
    -15-
    1   at    3      [Dkt.     No.     2070-2]      (figure     combines      pending      and
    stuck/malformed applications) .
    The backlog of applications can be divided into two main
    groups,       based on the source of the problem.9 The first group of
    backlogged applications, the "stuck/malformed" group, consisted of
    approximately 1,970 cases as of December 2015.                     "A malformed case
    is a case that did not generate all the information to create a
    fully formed case when it was entered into the system [case worker
    portal] because of a technical system issue." See Pl. Ex. 23 at 6
    [Dkt. No. 2070-21]. As the District of Columbia Department of Human
    Services explains, "[w]hat this means .                       [is that]    [t]here are
    individuals who are not get ting Medicaid that should be. " Pl. Ex. 2
    at DHCF 34.
    The    second      group   of    backlogged       applications,       the     "case
    processing backlog," consisted of 2,527 individuals as of December
    2015.    Pl. Ex. 1 at 3. The case processing backlog is a catch-all
    category,       which      consists     of   applications       that   have     not    been
    processed       due   to    the    District's       inability    to    verify       income,
    residency, or some other type of required verification or due to
    other "[computer] system performance issues." 
    Id.
    9 In addition to the serious backlog of applications in the DCAS
    system, as of August 2015, "there [wa] s a paper application
    backlog" as well. Pl. Ex. 2 at DHCF 35 [Dkt. No. 2070-3]. However,
    the Parties have not indicated the size of the paper application
    ·backlog.
    -16-
    As     of    August    2015,      over     1,500          applicants          in    the     case
    processing backlog had not been notified that their applications
    could not be processed because of                     the District's inability to
    verify some piece of information. Pl. Ex. 2 at DHCF 32. Plaintiffs
    point out that since the backlog was discovered in March or April
    of 2015, it is possible that, as of late December, 2015, many of
    the backlogged applications had been pending for nine months or
    longer.
    In addition to the serious application backlogs, Plaintiffs
    also describe significant hurdles facing Medicaid applicants as
    they attempt to file their initial applications. Plaintiffs cite
    evidence     that    documents       scanned         into       the     District's         document
    management        system    cannot      always       be     found       and        must   often     be
    resubmitted.        See    Pls.   Ex.    42     at    20        [Dkt.    No.        2070-40].      The
    testimony of Medicaid advocates who assist Medicaid beneficiaries
    on a daily basis demonstrates that lost or misplaced paperwork is
    a substantial problem. See, ~,                       Loubier Deel.,                Pl. Ex. 27 ~ 9
    [Dkt. No. 2070-25]; Bread for the City Deel., Pl. Ex. 24 ~ 11 [Dkt.
    No.   2070-22];      Legal Aid Deel.,           Pl.       Ex.     26    ~~    5,    17    [Dkt.    No.
    2070-24] .
    A    review     of    DHS   Service        Centers          conducted          by    Medicaid
    advocates     in    February      2015    observed          widespread              problems      with
    document processing. See Legal Aid Deel., Pl. Ex. 26 ~~ 2(b)-(c),
    7-15, 18. As part of this review, Medicaid advocacy organizations,
    -17-
    including Plaintiffs' counsel, made 12 visits to three DHS service
    centers in February 2015 and spoke with approximately 309 people
    in line.    
    Id.
        ~   7.    In March 2015,          the DC Fiscai Policy Institute
    and the Legal Aid Society of the District of Columbia provided
    testimony to the District of Columbia City Council's Committee on
    Health and Human Services that analyzed the data from these visits.
    They testified that consumers were often required to "make return
    trips to Service Centers to correct improper benefits terminations
    and denials caused by ESA failing to process their paperwork." Pl.
    Ex. 8 at 2 [Dkt. No. 2070-9].
    Subsequent visits by these same organizations to the service
    centers in June 2015 again found numerous individuals standing in
    line to resubmit documentation they had already provided, many now
    facing denial or termination of benefits due to Defendants' failure
    to process     the paperwork in the                  first   instance.     See Legal Aid
    Deel., Pl. Ex. 26           ~~   13 (a),   (c),   (d),    (e),   (g),   (h); 15 (a),   (c).
    After        Plaintiffs          filed       their      Motion     for   Preliminary
    Injunction on December 22, 2015, the District continued its efforts
    to reduce the two backlog groups. It made impressive progress. "As
    of February 24, 2016, zero individuals were in the case processing
    backlog (down from 1,247 individuals on January 11, 2016), and as
    of February 23, 2016,                  . 67 initial applications were affected
    by the     [stuck/malformed]           issue      (down from 1,408 on January 11,
    -18-
    2016) ."     Defs.'          Opp'n    to    Mot.     for    Mod.       at     3    (citing      Second
    Schlosberg Deel.             ~~    4-5 [Dkt. No. 2097-1]).
    The District has attempted to make whole applicants who were
    eventually             determined      to       be   Medicaid          eligible:          "Where        a
    beneficiary            was    determined        eligible        but     had       not    received       a
    determination,               the     individual         was      notified           and        approved
    retroactively to the date of the initial application along with
    instructions on how to request reimbursement for any eligible out-
    of-pocket expenses." Defs.' Opp'n to P.I. at 14 (citing Schlosberg
    Deel.    ~   70)   ~
    The District also represents that many of the "root causes of
    problems have been identified and will be resolved in an upcoming
    update to DCAS," and that "in the meantime caseworkers have been
    provided additional training and guidance to navigate any new or
    remaining          [stuck/malformed]            cases      while       managers         continue        to
    receive reports to track pending cases." Defs.' Opp'n to Mot. for
    Mod. at 3 (citing Second Scholsberg Deel.                          ~   6). "In addition, the
    District has also implemented automated batch processes through
    which initial applications                  [that do not require the verification
    of additional information]                  . . . are automatically activated with
    Medicaid coverage." 
    Id.
                    (citing Second Scholsberg Deel.                     ~    7).
    Finally, to provide a sense of scale, the District notes that
    "[s]ince October 2013, over 33,000 new electronic applications for
    Medicaid      were       process~d         in   DCAS       on   the     same       day    they        were
    -19-
    submitted." Gov't's Opp'n to Mot. for P.I. at 7 (citing Schlosberg
    Deel.     ~   99).
    While        the   District's     progre.ss    in   reducing   the   Medicaid
    application          backlogs    is     laudable,     Plaintiffs   argue     that   the
    District has not "put in place a durable remedy to ensure that
    Medicaid applications will be decided within 45 days." Pls.' Reply
    in Support of Mot.            for Mod. at 13. They note that "four of the
    root causes           for the stuck/malformed defect           in the District of
    Columbia computer system remain unresolved and that several new
    applications are still affected by those defects every day." 
    Id.
    (citing Second Schlosberg Deel.              ~   6; Defs.' Opp'n to Mot. for Mod.
    at 3) .
    Moreover, Plaintiffs contend that the issues of long Service
    Center wait times, paperwork loss, and processing delays have not
    been remedied. They set forth a particularly enlightening example
    to sharpen their point:
    On November 24,     2015,   Ms.  [Nurian]  Flores Rivas
    submitted an application for Medicaid benefits for her
    two minor children and [received] a receipt for the
    visit. [] Pl. Ex. 62 ~ 8 [Dkt. No. 2102-2] . . . . Over
    three months later, she ha[d] received no written
    decision. Even with the assistance of a Legal Aid lawyer,
    Ms. Flores Rivas has received conflicting information
    about the status of her application. [DCAS] Customer
    Service found a record of application only for her son
    and not for her daughter and also found an approval for
    her son. The ESA Customer Service [representative], whom
    she was told to contact next, saw no record of any
    application for either her daughter or her son and no
    record of any approval for her son. 
    Id.
     ~ 8(e). [As of
    March 9, 2016, after the date the District represented
    -20-
    that it had eliminated the application backlogs], Ms.
    Flores Rivas ha[d] not received a notice of DHS's
    determination concerning her children's application[,]
    and they [could not] access Medicaid benefits. 
    Id.
     ~
    8 ( g) .
    Pls.' Reply in Support of Mot. for Mod. at 15.
    The        District         responds        to     this     particular      example      by
    contending           that    individualized mistakes,              rather     than     systemic
    problems led the Flores Rivas children's loss of coverage.                                   See
    Defs.' Surreply at 6. It notes that "ESA records indicate that a
    caseworker erroneously labeled the application [submitted by Ms.
    Flores Rivas on November 24, 2015] as a                        recertific~tion     instead of
    an application.                        Ms.     Flores Riva's       son was approved for
    Medicaid but the daughter was not approved because her application
    was mislabeled." 
    Id.
    The District's attempt to separate the mistakes of individual
    District employees from the systemic issue plaguing the Medicaid
    system is unconvincing.                  The two are         interrelated.       Just as the
    complexity of the system increases the opportunity for individual
    errors, individual errors combine to form systemic problems.
    Accordingly,              it   is       clear    that     despite    its     substantial
    progress,        the        District     has    still    not     been    able    to    entirely
    remediate the problems that Plaintiffs document.
    2.      Benefit Renewals
    In     the       1996     merits     Opinion,       the    Court    held    that    "[t] he
    District    of        Columbia      is    required,      under     federal      law,    to   give
    -21-
    Medicaid recipients timely and adequate notice of proposed action
    to terminate,    discontinue,        or suspend their eligibility and to
    provide an opportunity for a hearing if it takes such action."
    Salazar, 
    954 F. Supp. at 326
     (internal brackets and quotation marks
    omitted).
    Under the ACA' s    implementing regulations,           the District is
    required to "passively" renew 10 the Medicaid benefits of Medicaid
    beneficiaries    "if able      to do so based on reliable              information
    contained in the individual's account" or if such information is
    otherwise   available     to   the    agency   through       federal    and    local
    databases and other sources.           See 
    42 C.F.R. § 435.916
    (a) (2).     If
    sufficient information is available to the agency to permit an
    eligibility     determination,       the   Medicaid    recipient        cannot    be
    required to take any action. 
    Id.
     If sufficient information is not
    available to passively renew an individual, the agency must mail
    a    form that contains     the   information already available               to the
    agency and ask the Medicaid recipient to complete                      the missing
    portions and return the form by telephone, e-mail, online, or in
    person. 
    42 C.F.R. § 435.916
     (a) (3). The latter process is referred
    to as "manual" renewal.
    10 The "passive renewal" occurs when a Medicaid recipient's
    benefits are renewed without the recipient having to provide any
    additional information to the District.
    -22-
    •.
    Ordinarily, if the information available to the District is
    insufficient            to       establish          ongoing    Medicaid         eligibility,      the
    beneficiary is sent a                    form 60 days prior to the renewal date.
    Scholsberg Deel.             ~   33. The form instructs the beneficiary to return
    the      form     after          adding       the     needed    information.          
    Id.
        If   the
    beneficiary does not return the form, the beneficiary is provided
    30 days'         notice that benefits will terminate if the form is not
    returned before the renewal date. Id.; see also MAGI 30-day Notice,
    Def s.     Ex.    D     [Dkt.      No.    2 077-4] .     Recipients        of    this notice. are
    advised of their appellate rights. Schlosberg Deel. at                                  ~   33; Defs.
    Ex.   D.    However,         when an individual fails to provide the needed
    information on time, the District extends a 90-day grace period,
    meaning          that      benefits           will     terminate     at         the   end    of   the
    certification period as                       required by law,        but if a         beneficiary
    returns         the     completed            form     late,    benefits         can   be     restored
    retroactive           to     the       date    of     termination     if        the   beneficiary's
    information             establishes            that     he     or   she     remains         eligible.
    Schlosberg Deel. at                ~   33.
    Another serious problem occurs because during the ongoing
    transition from the District's legacy ACEDS system to the new DCAS
    system,      renewals cannot be done through DCAS directly.                                  Instead,
    -23-
    data must be transferred from DCAS to ACEDS.          These large-scale
    data transfers did not perform as the District hoped. 11
    In April 2015, the District began receiving reports from the
    managed care organizations ("MCOs") that their enrollment numbers
    were declining by the thousands, even when beneficiaries received
    a passive renewal approval letter or timely returned the renewal
    form. See Pls. Ex. 12 at DHCF 12 [Dkt. No. 2070-11]. The District
    investigated the problem over the next several months and, by June,
    it had identified 1,149 cases in which the information in DCAS was
    not automatically transferring to ACEDS,        meaning that Medicaid
    recipients were listed as receiving benefits in DCAS and yet were
    not actually receiving benefits in ACEDS. See Pl. Ex. 13 at 6 [Dkt.
    No. 2070-12].
    However, the people who were affected had to wait six months
    for any benefits.     The District contends that the MCOs' specific
    concerns about declining enrollment were unfounded -- in fact, MCO
    enrollment has increased by approximately 9% since the District
    started   using   DCAS.   Schlosberg    Deel.   ~   98.   However,   the
    11 Technological and organizational failures in the District's
    administration of the Medicaid program have affected different
    populations in disparate ways. For example, Medicaid beneficiaries
    who are eligible on the basis of disability face different
    obstacles than beneficiaries eligible on the basis of income. See
    Pls.' Mot. for P.I. at 5-9; Defs.' Opp'n to Mot. for P.I. at 8-9.
    However, these distinctions are not material to the outcome of
    Plaintiffs' Motion or the relief Plaintiffs seek.
    -24-
    investigation that the MCOs'                  inquiry launched gave the District
    the opportunity to find serious problems in the renewal system
    that had developed and were unknown to the District.
    In early October 2015,                the District discovered that due to
    the same stuck/malformed technological defect affecting initial
    applications          in DCAS,        many   renewal     "cases       were    not    populated
    correctly in the             [DCAS]    system and thus lost coverage." See Pls.
    Ex. 21 Response No. 2(d). As of October 26, 2015, the District had
    identified 86 renewal cases that had lost coverage at the time of
    renewal due to this defect and had only restored coverage to a
    subset      of    these        cases.     See     
    id.
        Response          2(c)     (indicating
    restoration of coverage to only 68 individuals) . Data provided at
    a D. C.     Medical Care Advisory Committee meeting on December 10,
    2015, indicates that this defect affected 361 renewal cases (and
    likely more individuals, as a case may include multiple members of
    a household).          Pl.    Ex.     1 at 3.    By December 10,            2015,    131 cases
    remained     to       be   reviewed     to determine,          in    the    first    instance,
    whether coverage had been lost. Pl. Ex. 1 at 3.
    Of    course,        the   long lines and wait                times    at   ESA Service
    Centers add difficulty to an already trying process.                                See,   ~,
    Pl.   Ex.   25    ~    8   [Dkt. No.     2070-23]       ("We   [Whitman Walker Health]
    hear from consumers that they must line up as early as 4 am for an
    opening time of            7: 45 am or 8 am in order to be seen                        .
    -25-
    Consumers reported to me .               . that they wait for many (often more
    than 4) hours to meet with a case worker to get help.").
    Further technological errors have plagued what is supposed to
    be    an   automatic      renewal      process.        In   May    2014,      the   District
    discovered that DCAS had erroneously denied an unknown number of
    individuals who had been granted asylum in the United States (who
    are Medicaid eligible)            the coverage to which they were entitled.
    See Pl.     Ex.   15 at 2,       5.    However,     the District points out that
    technical problems that led to the error regarding asylum status
    were fixed by November 2014. Schlosberg Deel.                      ~    31.
    Additionally,       DCAS       system    defects      led   to     the    failure      to
    automatically account for certain life changes that can af feet
    Medicaid coverage, such as the birth of a baby. The District has
    recognized DCAS's "inability to accurately redetermine eligibility
    once a life event has been reported due to system defects." E-mail
    Communications between CMS and DHCF, January 2015, Pl. Ex. 16 at
    DHCF 1850 [Dkt. No. 2070-15]; see also 
    id.
     at DHCF 1955 ("We are
    having     major     challenges          with     processing           change       [sic]     in
    circumstances       for    all    reported        changes.") .      The       District      must
    "manually add[]      newborns and additional household members to the
    case by using [its] old legacy system" to avoid a loss of coverage.
    
    Id.
       at DHCF 1850.        As of August 2015,               the District reported "a
    significant       backlog    in                 life    event      processing."        E-mail
    Communications Between DHS and DHCF, August to September 2015, Pl.
    -26-
    Ex. 17 at DHCF 51 [Dkt. No. 2070-16]. The District maintains that
    because it has been manually processing life event changes "[n]o
    individual has lost coverage due to such issues." Defs.' Opp'n to
    Mot. for P.I. at 26 (citing Schlosberg Deel.                 ~    94).
    In addition to these technical errors, the District's failure
    to   process   renewal       paperwork    in    a   timely       manner   has     led    to
    confusion and the loss of coverage by Medicaid beneficiaries. Email
    exchanges between the District and the Centers for Medicare and
    Medicaid   Services      ("CMS")   in     January    2015,       indicate       that    the
    District was regularly taking 90 days to process renewals, which
    CMS considered too long. Pl. Ex. 16 at DHCF 1847-1849; id. at 1849
    ("The agency should be working to process the returned form as
    expeditiously as possible and .                 . the whole process ordinarily
    should not take 90 days . . . . "); see also Pl. Ex. 17 at DHCF 47-
    48   (referring   to     a     "backlog    renewal").        Individual         examples
    provided by several of the District of Columbia's most reliable
    and experienced legal aid and public heal th organizations help
    convey the severity of the problem:
    One client [of the D.C. Legal Aid Society], a mother of
    seven with severe disabilities, submitted her Medicaid
    renewal form in January 2015. She got a notice in late
    February stating that the form had not been received.
    She then got a notice in early March stating that the
    form had been received. She went to a [S]ervice [C]enter
    in April to renew her SNAP benefits and was told that
    there was nothing more that she needed to do to renew
    her Medicaid. Then she received another notice in April
    telling her that she needed to verify District residency
    for herself and one of her children. The client had not
    -27-
    recently moved, and all of her children live with her.
    After Legal Aid got involved, the client's benefits were
    restored in May 2015. The client and her son -- who both
    have serious health conditions -- were unable to receive
    needed treatment during the weeks that they went without
    coverage.
    Legal Aid Deel., Pl. Ex. 26           ~   6 (e)   [Dkt. No. 2070-24].
    [Bread for the City] Patient I, a Spanish speaker who
    managed to submit a timely renewal form, despite it being
    sent in English,      received verbal confirmation of
    receipt, but was terminated in October 31, 2015, and [as
    of December 22, 2015] remain[ed] without coverage[.]
    Pls.' Mot. for P.I. at 23 (citing Pl. Ex. 24                  ~   19).
    [Bread for the City] Patient J, who is incontinent,
    completed and timely submitted her renewal form, but
    nevertheless experienced a temporary loss in coverage
    resulting in her going without needed incontinence
    supplies, limiting her ability to fully function[.]
    Pls.' Mot. for P.I. at 23 (citing Pl. Ex. 24                  ~   20).
    [Bread for the City] Patient K, who suffers from prostate
    cancer, submitted his renewal form and proofs twice, but
    was left to cope with a demeaning situation because he
    could not afford to pay for incontinence supplies out-
    of-pocket during the lapse in coverage[.]
    Pls.'    Mot.   for P.I.   at    23   (citing Pl.       Ex.   24    ~    21)   (internal
    quotation marks omitted)        .12
    Lest the reader be getting exhausted reading all these numbers
    and examples,     s/he must constantly keep in mind that these are
    12 See also Whitman-Walker Deel., Pl. Ex. 25 ~ 9 (a) (A Whitman-
    Walker patient was informed by ESA staff that his form had been
    received, yet his coverage was still terminated.); id. ~ 9(b) (A
    Whitman-Walker   patient  was   unable   to   access  life-saving
    medications after coverage was terminated following completion of
    form at service center.).
    -28-
    real people -- poor and sick people and their children -- who are
    being denied the health care and the dignity of receiving health
    care to which they are entitled by law.
    Plaintiffs'   counsel    represents   that    s/he   also   encounters
    these types of improper terminations with some frequency among the
    individuals that are represented. For example, the District failed
    to renew the Medicaid coverage of Terri Jackson and her family,
    despite the fact that they timely submitted a renewal form first
    online and then at a service center. Accordingly, Ms. Jackson and
    her family lost their Medicaid coverage.
    Among other problems, this resulted in Ms. Jackson's Medicare
    Part B premiums being withheld from her Social Security check for
    six months. Jackson Deel., Pl. Ex. 32,     ~~   1-3, 8-12 [Dkt. No. 2070-
    30]. Ms. Jackson's husband and son, who suffer from chronic health
    conditions,   also lost coverage,    forcing Ms.     Jackson to purchase
    medications out-of-pocket for them and causing the family a great
    deal of stress. Id.   ~~   6, 12; see also Declaration of Vera Edmonds
    ("Edmonds Deel."), Pl. Ex. 48     [Dkt. No. 2070-46] (Ms. Edmonds, who
    timely mailed renewal forms for her family, found out her coverage
    had lapsed when she went to the doctor following a car accident;
    as a result, she has been unable to attend rehabilitation therapy
    or pay for needed medication) .
    For its part,    the District states that it has reviewed each
    of the foregoing individual cases, that all of them were resolved
    -29-
    in the first half of 2015. Defs.' Opp'n to Mot.                for P.I. at 29.
    The District also states that it reported the resolution of each
    case to the relevant legal services providers in June of 2015. Id.
    Moreover,       the District claims that most of these cases were the
    result of systemic problems that had already been fixed by the
    time the legal service providers became involved. Schlosberg Deel.
    ~~    90-91. The others were the result of routine processing errors
    that are not indicative of systemic issues within DCAS. Id.
    While the District is clearly doing its best to rectify errors
    and to provide retroactive status to those who lost coverage, the
    end result is that a significant number of very sick people, or
    elderly people,         or parents of children,      are suffering from the
    time their benefits lapse erroneously until the District can fix
    the error and make benefits retroactive.              In the interim,        those
    people may not be able             to buy their cancer medicine,           receive
    necessary mammograms, or continue necessary physical therapy.
    Plaintiffs next point out that the District often terminates
    the    Medicaid    coverage     of   beneficiaries   who,     despite     becoming
    ineligible on one basis, remain eligible on another. Legal Counsel
    for    the   Elderly     reports     recurring   issues     with   the    District
    terminating Medicaid coverage based on recipients' slight change
    in    income,    even    when   these   same   recipients    are    eligible   for
    Medicaid under another coverage category. See Pl.                  Ex.   30 ~~ 5-8
    [Dkt. No.       2070-28]. When these individuals experience a loss of
    -30-
    coverage, they are unable to access needed medical care, such as
    personal       care aide     services,      and are at     an     increased risk of
    institutionalization. Id.         ~   6.
    For example, when Fonda Carroll's husband died and she became
    eligible for a widow's benefit,                 she lost her Medicaid coverage,
    which    she    had    obtained due        to   a   disability,    because         she   was
    considered over-income. Carroll Deel., Pl. Ex. 31                      ~~    1-6, 9 [Dkt.
    No. 2070-29]. Although Ms. Carroll was eligible for Medicaid under
    a different category (as a childless adult under 65) despite her
    income increase, she was not screened for eligibility under that
    category       prior    to    termination.          Instead,     her        coverage     was
    terminated and she was informed that she should re-apply through
    DCAS.    Id.   ~~   10-11. As of December 22,            2015,    she had a pending
    Medicaid application, but while waiting for a determination, she
    could    not    obtain needed      doctor's         appointments       or    her   Chronic
    obstructive pulmonary disease medication because she cannot afford
    the hundreds of dollars to pay for even a single inhaler.                                Id.,
    ~~   12-13.
    The District responds to this particular example, noting that
    it had insufficient information to establish that this individual
    was eligible for a different coverage category. Schlosberg Deel.
    ~    97. On April 8,     2015, Ms. Carroll received a 30-day notice to
    terminate her Medicaid benefits because she was over income. Id.
    In addition, Ms. Carroll received general correspondence from the
    -31-
    District specifically advising her to file an application through
    DCAS so that she could be considered for eligibility under other
    Medicaid coverage groups and informing her that she could apply in
    person, on line and over the telephone. Schlosberg Deel. at                        ~   97.
    According to the District's records in ACEDS, Ms. Carroll received
    a total of three such communications. Id. Eventually, she did file
    the correct application, and her Medicaid coverage in the childless
    adults category began on December 1, 2015. Id.
    Additionally,    the    District     claims   that   it    does    consider
    whether individuals who lose their Medicaid eligibility on one
    basis might still be eligible on another. The problem, it contends,
    is     that     the    District    often     lacks   sufficient      information        to
    automatically grant benefits                on new grounds.       Schlosberg Deel.
    ~    95.    In such cases,      the District requests that the beneficiary
    submit any missing information needed to establish eligibility.
    Id.    If     the    information is       received prior to the beneficiary's
    renewal date,          and the information establishes eligibility in a
    different coverage group,                the beneficiary will not experience a
    lapse       in coverage.     If not,       the beneficiary will       lose coverage
    (although        benefits   may     be    restored   retroactively     to    the       date
    coverage was lost during the 90-day grace period) . Id.
    As noted above, " [t] he District of Columbia is required, under
    federal       law,    to give     [Medicaid]   recipients timely and adequate
    notice of proposed action to terminate,                  discontinue,       or suspend
    -32-
    their eligibility and to provide an opportunity for a hearing if
    it takes such action."           Salazar,            
    954 F. Supp. at 326
               (internal
    quotation marks and citation omitted). However, Plaintiffs respond
    that    the   District has       failed        to     send renewal            forms       notifying
    recipients of the need to renew.13
    Bread for the City's medical director, Dr. Randi Abramson,
    explains that "DHS frequently terminates Medicaid coverage without
    providing recipients with any notice that they are required to
    renew    their       coverage"      and       recounts        the    stories         of     several
    individuals who had their Medicaid coverage terminated without
    receiving any advance notice of the need to renew.                                   Pl.    Ex.   24,
    ~~   13-14    [Dkt.    No.   2070-22]     i    
    id.
         ~    15   (Patient       F,     who    never
    received a       renewal     form    and       found       out   her     coverage          had been
    terminated      at    doctor's      office,          was    unable       to   receive        needed
    13 Plaintiffs also contend that the District fails to send
    appropriate notices upon a lapse in coverage, but the District
    notes that it does in fact send notice of its intent to terminate
    30 days prior to the scheduled termination date. Pls.' Mot. for
    P.I. at 30; Defs.' Opp'n to P.I. at 29. ACA implementing
    regulations require that the District provide "timely and adequate
    notice of proposed action to terminate, discontinue, or suspend
    their eligibility"    at least 10 days before the proposed
    termination. 
    42 C.F.R. § 435.919
    (a). Thus, the 30-day notice
    complies with these regulations.
    Plaintiffs point out that if a beneficiary returns a renewal
    form but loses coverage because of the District's failure to timely
    process the form, then the beneficiary has not received adequate
    notice of termination. The real problem faced by the hypothetical
    Medicaid   beneficiary   Plaintiffs   describe   is  the   unlawful
    termination of Medicaid coverage, not the concomitant lack of
    notice.
    -33-
    •.
    mammogram) i. 
    id.
     ~ 16 (Patient G, who never received a renewal form,
    had coverage terminated and could not obtain needed orthopedic
    care); 
    id.
     ~ 17 (Patient H, who never received a renewal for~ for
    herself and her son, found out their coverage was terminated when
    she attempted to obtain medication) .
    In October 2015,      the District discovered a       computer error
    that garbled the mailing addresses of Medicaid recipients from May
    to October 2015,      preventing many recipients from receiving the
    renewal form. Pl. Ex. 1 at 3. The renewal forms that the District
    is supposed to send to each Medicaid beneficiary in advance of
    termination have unique codes that must be provided during the
    renewal process. Thus,        if a Medicaid recipient cannot access the
    renewal code because they never received the renewal form on which
    it appeared, they must go to great lengths to obtain a replacement
    form or face an indefinite period without coverage. See Pl. Ex. 24
    ~    15 (Patient F was only able to activate coverage after visiting
    a service center twice to obtain her existing renewal form) ; 
    id.
    ~    16 (Patient G is still unable to renew because he cannot obtain
    his renewal code);      
    id.
        ~   17   (Patient H remains without coverage
    because she is unable to reach DCAS to obtain the necessary renewal
    form and code) .
    As with the initial application backlogs discussed above, the
    District has made substantial progress with respect to the issue
    of    passive   renewals.     In February 2016,     the   District processed
    -34-
    benefits     renewals   for   approximately       7, 000   Medicaid   recipients
    whose eligibility is determined by their income.                 Of those,   the
    District was able to passively renew 59% of the beneficiaries.
    Second Schlosberg Deel.       ~   12. Moreover, as of February 26, 2016,
    the District had reduced the number of renewals affected by the
    stuck/malformed issue to zero and was               "not aware of any issue
    causing a backlog of renewals,            nor   [wa] s   it aware of any issue
    that is impeding the processing or mailing of notices." Def s. '
    Opp'n to Mot. for Mod. at 3-4           (citing Second Schlosberg Deel.       ~~
    13, 16).
    The   District    also     notes    that     the    response   rate   for
    beneficiaries who received renewal notices in 2015 was 86.3%, which
    compares favorably to a historical rate of 60%. Schlosberg Deel.
    ~   100. Finally, the District notes that
    [s]ince August 2015, in addition to tracking notices,
    [it] has implemented an enhanced quality oversight
    protocol. On a daily basis, [the District] receives a
    sample from the daily batch of notices from [DCAS] prior
    to mailing. Each sample is reviewed for accuracy,
    correct   notice   logic,   and  adherence   to   policy
    guidelines. If there are issues, the notice in question
    is put on hold until the technical issues are resolved.
    If there are no issues, the batch of notices is released
    and the notices are sent to the recipients.
    Second Schlosberg Deel.       ~   17.
    However, Plaintiffs point out that even the District's recent
    numbers reflect that some Medicaid beneficiaries are still losing
    coverage at the renewal stage. Plaintiffs also point out that the
    -35-
    District cannot currently accept renewals submitted on-line, which
    will    lead       to     additional            loss   of   Medicaid         coverage.      Second
    Schlosberg Deel.             ~   12. Some Medicaid recipients have had difficulty
    renewing their benefits over the telephone.                                See Whitman-Walker
    Deel. Pl. Ex.           25       ~   10    [Dkt. No. 2070-23]        ("ESA Customer Service
    Line Staff indicate that they are not authorized to complete the
    renewal process over the phone but customers must walk into a
    service center"); Declaration of Albert Tillman, March 4,                                      2016,
    Pl. Ex.      66    ~    6; L. Jackson Deel.,             Pl.   Ex.    71     ~~    5-.7. Thus,   the
    long    lines      at     service centers and paperwork processing                          issues
    already discussed are likely to lead to future losses in coverage.
    Plaintiffs again provide a wealth of individual narratives to
    demonstrate ongoing barriers that Medicaid beneficiaries face in
    renewing          their          coverage.      Several     of       these        narratives     are
    consistent with the District's story of progress -- that is, issues
    affecting the individuals described were, in fact, resolved by the
    date of the District's Opposition, February 26, 2016.
    For example, the Declaration of Jocelyn Blier describes the
    situation         of    one          Medicaid   beneficiary       who      sent     her   Medicaid
    recertification form to the District in December of 2015.                                      Pls.'
    Ex. 64. In early February, she received a notice that the District
    had    not    received               her   recertification       form.       
    Id.
        According     to
    Plaintiffs'        counsel,            when asked about this,            the District stated
    that the processing backlog had prevented timely processing of the
    -36-
    beneficiary's form; however, by the end of February, the District
    had succeeded in processing the form and the beneficiary never
    experienced a loss of coverage. 
    Id.
    With respect to this particular case,                the District states
    that it never received a recertification form in December 2015,
    and   denies   that     this    individual     was   affected    by   any    renewal
    backlog. Defs.' Surreply at 9-10. The District states that when it
    did not receive a        renewal      form in December 2015,          it sent the
    appropriate 30-day notice on January 29,                2015.   
    Id.
     The District
    .1
    agrees with Plaintiffs that this individual never experienced a
    loss of coverage. 
    Id.
    Other    narratives,       however,      demonstrate      the   presence      of
    renewal issues beyond February 26,              2016,   the date at which the
    District   believed      that    it   had   rectified    the    lion's      share   of
    systemic renewal problems.
    Larry Campbell, who suffers from liver disease,                    high blood
    pressure, and diabetes, received notice from the District that he
    needed to submit additional information by February 14,                      2016 or
    risk termination of his Medicaid benefits on February 28,                      2016.
    Declaration of Larry Campbell, March 7, 2016, Pl. Ex. 70 ~~ 3-6.
    Mr. Campbell submitted a renewal form before the due date. 
    Id.
     Yet
    on March 2,     2016,    he received a notice informing him that his
    Medicaid coverage will be terminated in April 2016,                    leaving him
    -37-
    without access to needed medical care.                    
    Id.
       However,       the notice
    provided no reason for the termination. 
    Id.
    The District claims that although Mr. Campbell submitted the
    proper renewal form, he failed to also submit a "required Medical
    Examination Report at that time.                /1
    Defs.' ·Surreply at 11. After
    being informed that his benefits would be terminated on April 1,
    2016,      "Mr.   Campbell then submitted the completed form,                       and his
    coverage       has    been   extended    through        September      2O16 . /1    
    Id.
        The
    District does not address Plaintiffs' assertion that the notice of
    termination failed to provide a reason for the termination.
    In late January,        Leslie Jackson received multiple notices
    warning that her Medicaid benefits as well as the benefits of her
    minor son, who suffers from a severe form of epilepsy, would be
    terminated. L. Jackson Deel., Pl. Ex. 71 , , 3-9, 15. The multiple
    forms contained inconsistent information concerning the date the
    renewal form was due. 
    Id.
     On February 5, 2016, Ms. Jackson renewed
    her son's coverage over the phone, and on February 8,                              2016,   she
    confirmed that         coverage had been renewed.               
    Id.
        ,,   5-6.     Yet on
    February 9, 2016, Ms. Jackson received a termination notice from
    the District stating that her son's coverage would end at the end
    of   the      month   for    failure    to    submit     information        required       for
    renewal. 
    Id.
     , 7.
    Ms.    Jackson had a      number of          additional       interactions with
    District personnel that left her unsure of whether she and her son
    -38-
    would continue to obtain their Medicaid benefits. 
    Id.
                         ~   8-14. As
    late as March 8, 2016, the District continued to provide inaccurate
    information that appears          to be the product of either computer
    errors, processing backlogs,           or both. On that date,           Ms. Jackson
    received yet another termination notice from the District stating
    that her son's Medicaid coverage would be terminated on March 21,
    2016 for failure to return a form with information necessary for
    renewal. 
    Id.
       ~   15.
    With respect        to Ms.      Jackson's    own benefits,        the District
    states that she is,       in fact, no longer Medicaid eligible. Defs.'
    Surreply at 8.     "When the District attempted to re-determine Ms.
    Jackson's    eligibility       in      February    2016,    available          records
    suggested that she remained over income and that her coverage might
    terminate    unless      she   was      eligible    under       another       coverage
    category." 
    Id.
     The District sent her notice of its findings and
    asked her to complete a questionnaire to determine her eligibility
    under non-income-based categories. 
    Id.
     Based on her responses, Ms.
    Jackson was found to be ineligible for Medicaid but was eligible
    for a cost-sharing program called Qualified Medicare Beneficiary.
    
    Id.
     Thus,   the District concludes,            "the system has functioned for
    [Ms. Jackson] as it should." 
    Id.
    The    situation     of   Ms.    Jackson's    son,    on    the   other     hand,
    resulted from the District's mistakes. The multiple notices that
    Ms. Jackson received about her son's Medicaid benefits "were the
    -39-
    result of an error by a caseworker who [mistakenly]                  . opened
    a new case for the son" rather than adding him to Ms. Jackson's
    case, "resulting in two cases for the same individual." Id. at 7.
    On February 9, 2016, the son's renewal of benefits was recorded in
    only one of the two duplicate cases, and a termination notice was
    automatically generated for the case that was not renewed. Id. at
    7-8.
    The District construes what happened to Ms. Jackson's son as
    another individualized error that does not signal system problems.
    However, as noted at the conclusion of the previous section, it is
    impossible      to   separate   individual   mistakes   from   the   systemic
    problems facing the District's Medicaid beneficiaries.           The bottom
    line is that whether it is an "individualized error" or a "system
    problem," it is the beneficiary who is suffering
    On the basis of the facts stated above,          it is clear that a
    significant number of Medicaid beneficiaries have been harmed by
    the District's failure to efficiently send and process benefits
    renewal forms.
    C.     Relief Requested
    In light of the forgoing facts,       Plaintiffs request that the
    Court modify the Settlement Order so that
    •    [the  District]   shall provisionally approve  all
    Medicaid applications pending over 45 days until a
    final determination can be made; .
    -40-
    •    [the District] shall continue the eligibility of all
    Medicaid recipients due to be renewed or recertified;
    •    these remedies shall remain in place until [the
    District] demonstrate[s]   to the Court, based on
    substantial evidence,   that   [its]  technology and
    business   processing  systems   for   making   timely
    eligibility determinations on applications[]       and
    providing adequate notice to Medicaid recipients and
    applicants   of   the  decisions   on   renewals   and
    applications are functioning as required to ensure
    and protect the rights of Medicaid recipients and
    applicants under the Due Process Clause of the Fifth
    Amendment of the United States Constitution, Title
    XIX of the Social Security Act, 42 u.s.c. 1395, et
    ~' and accompanying regulations, 42 C.F.R. 430, et
    seq., and the Patient Protection and Affordable Care
    Act of 2010, Pub. L. No. 111-148, 
    124 Stat. 119
    , et
    ~ ( "ACA") , and its implementing regulations; . . .
    •    [the District] may move to terminate [these remedies]
    anytime [it] can make the demonstration [] described
    [above] ; and . .
    •    during the time [these remedies are] in effect, [the
    District] shall report monthly on [its] compliance
    with [their] terms.
    Proposed Order Accompanying Pls.' Mot. for Mod. at 1-2.
    III. STANDARD OF REVIEW
    Plaintiffs'     Motion for Modification of Settlement Order is
    governed by Federal Rule of Civil Procedure 60(b). As Plaintiffs
    point       out   several   times   in tp.eir briefs,         Paragraph 71     of   the
    Settlement Order provides that "either party shall have the right
    to move the Court for a modification of this Order at any time for
    any reason." Settlement Order              ~    71. The Settlement Order's very
    next    paragraph clarifies         that       " [i] n   determining motions    for a
    -41-
    modification of this Order under paragraphs 70 and 71 above, the
    general body of federal law governing motions to modify orders in
    contested matters pursuant to Rule 60(b) of the Federal Rules of
    Civil Procedure shall apply." Settlement Order , 72.
    Plaintiffs    rest     their     Motion     for      Modification      upon   Rule
    60 (b) 's fifth subsection,             which provides in relevant part that
    "the court may relieve a party or its legal representative from a
    final    judgment,    order,      or proceeding        [when]                 applying it
    prospectively is no longer equitable [.]" Fed. R. Civ. P. 60 (b) (5).
    The District claims that Rule               60 (b)   (5)    is inapplicable to
    Plaintiffs' Motion because Plaintiffs seek to modify provisions of
    the Settlement Order that are not prospectively applicable.                              See
    Twelve John Does v. District of Columbia, 
    841 F.2d 1133
    , 1138 (D.C.
    Cir.    1988).    ("an order or judgment may be modified under .
    Rule    60(b) (5)    only    to    the     extent    that      it     has     'prospective
    application. '") .
    In the District's view,           Plaintiffs' Motion for Modification
    seeks to reinvigorate Sections II & III of the Settlement Order,
    which were terminated by this Court's Orders of February 24, 2009
    and October 18, 2013. Thus, the Government contends, Plaintiffs'
    Motion seeks relief from those termination Orders, which have no
    prospective application.           "[A]n order or judgment has prospective
    application within the meaning of Rule 60 (b) (5)                       [only if]     it is
    executory    or     involves      the    supervision      of       changing    conduct    or
    -42-
    conditions."      
    Id. at 1139
            (internal        quotation    marks    omitted)
    (emphasis added).       The Government argues that the Court's Orders
    terminating Sections II & III of the Settlement Order are neither
    executory nor      involve        the     supervision of           changing   conduct   or
    conditions. In fact, termination of Section II & III meant the end
    of the Court's supervision of conduct related to those Sections.
    Contrary to the District's assertions,                      however,     Plaintiffs
    disclaim that they are seeking to revive Sections II & III of the
    Settlement Order,       and       "[i] nstead,        []   seek modification of         the
    Settlement Order, granting additional injunctive relief, based on
    the new factual circumstances." Pls.' Reply in Support of Mod. for
    Mod.   at 3.    They note that the Settlement Order has prospective
    application, and thus may be modified under Rule 60(b) (5), because
    sections of the Settlement Order relating to early and periodic
    screening,      and diagnostic and treatment services                    ( "EPSDT")   very
    clearly require the supervision of changing conduct or conditions.
    
    Id.
        (citing Settlement Order            ~~   36,    41,   47,   79); see also Pls.'
    Mot. for Mod. at 17, 18. The modifications Plaintiffs propose are
    within    the    sphere      of     the     Settlement        Order's     prospectively
    applicable EPSDT provisions because "it is common sense that a
    child cannot obtain any EPSDT service when he or she lacks Medicaid
    eligibility." Pls.' Reply in Support of Mod. for Mod. at 9-10.
    Courts applying Rule 60(b)               "must strike a         'delicate balance
    between the sanctity of final judgments                               and the incessant
    -43-
    command of a court's conscience that justice be done in light of
    all the facts.'" Twelve John Does, 
    841 F.2d at 1138
     (quoting Good
    Luck Nursing Home,            Inc. v. Harris,           
    636 F.2d 572
    ,      577   (D.C.    Cir.
    1980)).
    As our Court of Appeals has stated,                    "[t]he power of a court
    of equity to modify a decree of injunctive relief .                              . is long-
    established, broad, and flexible." United States v. W. Elec. Co.,
    
    46 F.3d 1198
    ,      1202     (D.C.     Cir.    1995)    (internal    citations       and
    quotation marks omitted)                 (quoting New York State Ass'n for Retarded
    Children, Inc. v. Carey, 
    706 F.2d 956
    , 967                        (2d Cir. 1983), cert.
    denied,       4 
    64 U.S. 915
        ( 1983)      (Friendly,   J.) ) .   "At the request of
    the party who sought the equitable relief, a court may tighten the
    decree in order to accomplish its intended result." 
    Id.
                                 (citing
    United States v. United Shoe Machinery Corp.,                          
    391 U.S. 244
    ,    252
    (1968)).       Thus,      Rule 60 (b) (5)        is merely     "a codification of          the
    universally recognized principle that a court has continuing power
    to modify or vacate a final decree[.]" 
    Id.
                           (quoting 11 Charles A.
    Wright, et al., Federal Practice & Procedure§ 2961 (1994)).
    "A consent decree[,]" such as the Settlement Order at issue
    here,    "no doubt embodies an agreement of the parties and thus in
    some respects is contractual in nature." Rufo v. Inmates of Suffolk
    Cty.    Jail,    
    502 U.S. 367
    ,    378    (1992).   However,     the Supreme Court
    has made clear that agreements embodied in a consent decree remain
    "subject to the rules generally applicable to other judgments and
    -44-
    decrees."      
    Id.
       "A consent decree,        in other words,        is subject to
    modification to the same extent as if it had been entered as a
    final judgment after a full trial." W. Elec. Co., 
    46 F.3d at 1205
    .
    In Rufo·, the Supreme Court set forth the test for determining
    whether modification of a consent decree is warranted under Rule
    60(b) (5). 
    502 U.S. at 383
    . Emphasizing the flexibility provided by
    Rule 60(b) (5),      the Court held that "a party seeking modification
    of    a    consent   decree    bears   the   burden    of    establishing      that   a
    significant      change    in    circumstances     warrants         revision   of   the
    decree." 
    Id. at 383
    .
    "Ordinarily,          . modification should not be granted where
    a party relies upon events that actually were anticipated at the
    time it entered into a decree." 
    Id. at 385
    . However, "Rule 60(b) (5)
    does not foreclose modifications based on developments that,                          in
    hindsight,      were things that       'could'   happen.             . The focus of
    Rule 60(b) (5) is not on what was possible, but on what the parties
    and the court reasonably anticipated."                w.    Elec.   Co.,   
    46 F.3d at 1205
    .
    "Once a moving party has met its burden of establishing either
    a    change    in fact    or    law warranting modification of             a   consent
    decree,      the District Court should determine whether the proposed
    -45-
    modification is suitably tailored to the changed circumstance."
    Rufo, 
    502 U.S. at 391
    . 14
    IV.    ANALYSIS
    A.     Significant Change in Circumstances
    Based on the extensive evidence submitted by Plaintiffs, it
    is clear that circumstances have changed significantly since entry
    of    the    Settlement   Order.   Given    the   numerous    case   histories
    presented by Plaintiffs,        there is no question that many of the
    class members are being irreparably harmed by their inability to
    obtain Medicaid benefits, even though the District is acting with
    the best of intentions to comply with the ACA.
    The   narratives   set   forth   above     clearly    demonstrate   that
    numerous Medicaid-eligible residents of the District were denied
    benefits to which they were entitled due the District's failure to
    timely process initial applications,          failure to deliver adequate
    and timely renewal notices,        and failure to efficiently process
    14 In the alternative, Plaintiffs put forth Rule 60 (b) (6) as grounds
    for their Motion. Rule 60(b) (6) is a catch-all provision, which
    permits relief "from a final judgment, order, or proceeding for
    . . . any other reason that justifies~relief." Subsection (6) is
    only applicable when .none of the five other grounds for relief
    under Rule 60(b) are available. Salazar v. District of Columbia,
    
    633 F.3d 1110
    , 1116 (D.C. Cir. 2011). The Supreme Court has held
    that relief under 60 (b) (6) may be granted only under "extraordinary
    circumstances," Ackermann v. United States, 
    340 U.S. 193
    , 199, 202
    (1950), and our Court of Appeals has noted "that a more compelling
    showing of inequity or hardship is necessary to warrant relief
    under subsection ( 6) than under subsection ( 5) [,]" Twelve John
    Does, 
    841 F.2d at 1140
    .
    -46-
    renewal requests. These changed circumstances, which violate the
    Constitution and the ACA, affect members of the Plaintiff class.
    See Salazar v. D.C., 
    954 F. Supp. 278
    , 326 (D.D.C. 1996); 42 C.F.R.
    435.912(c)(3);      Order   at     1-2     [Dkt.      No.   100].     Accordingly,
    modification of the Settlement Order to address these violations
    is warranted.
    The     District's    significant        progress      in     reducing      the
    processing time for the backlogs and stuck/malformed errors in the
    month of February 2016 does not change the conclusion that changed
    circumstances warrant relief. Before Plaintiffs filed their Motion
    for Preliminary Injunction,            the District had made only moderate
    progress in reducing the application backlogs between April of
    2015, when they were first discovered, Schlosberg Deel.                 ~   66 [Dkt.
    No.   2077-1],   and December 2015.        At the end of this nine-month
    period, there were still close to 5,000 Medicaid applications in
    the backlog. Pl. Ex. 1 at 6 [Dkt. No. 2070-2].
    Since the filing of Plaintiffs'              initial Motion on December
    22,   2015,   the   District     has    been   able    to   resolve   all    of   the
    thousands of remaining cases in just over one month's time.                    While
    the District's progress is commendable, the timing of it suggests
    that Court oversight has been a boon rather than a                      hindrance.
    Moreover, the Court has no assurance that the significant problems
    (and violations of the law) that arose will not arise again.
    -47-
    In order for relief to be proper under Rule 60 (b) ( 5) ,                        the
    cited change       in circumstances cannot have been anticipated or
    foreseen by the parties.            See Agostini v.          Felton,     
    521 U.S. 203
    ,
    215-216      (1997).      The     District        contends     that      the     troubled
    implementation of         the ACA' s       reforms were      foreseen by both the
    Parties and the Court. See,            ~,         Amended Memorandum Opinion and
    Order of Oct.       17,    2013   at   6    [Dkt.   No.    1886]    (predicting that
    "implementation [of the ACA's reforms] w[ould] undoubtedly be both
    rocky and fairly long in coming").
    However,   despite      the District's contentions,               no one could
    have predicted the magnitude of the problems that attended the
    ACA's     implementation.         Indeed,     the    Memorandum          Opinion      cited
    immediately above related only to portions of the Settlement Order
    dealing with Medicaid benefits renewal procedures, but as is now
    clear,    the   problems     facing    Medicaid-eligible           residents       go    far
    beyond renewal procedures and affect initial applications, as well
    as the basic administration of the program.
    More importantly,       the relevant inquiry with respect to the
    foreseeability of changed circumstances is not whether the Parties
    or the Court anticipated the changes at any point, but instead,
    whether the circumstances "actually were anticipated at the time
    [the    Parties]   entered into a           decree."      Rufo,    
    502 U.S. at 385
    .
    Needless to say,       no one did or could have anticipated,                       in 1999
    -48-
    when the Settlement Order was entered, the passage of the ACA, no
    less its complexity and its reforms to our health care system.
    The District claims that the relief Plaintiffs request would
    essentially reinstate Sections II and III of the Settlement Order.
    This,    the    District       contends,    would       deprive      it     of    the    sunset
    provisions that it had negotiated in Section II and substitute for
    a   foregone     appeal       with   respect      to   Section       III.        See    EEOC    v.
    Local 40,      
    76 F.3d 76
    ,      81   (2d Cir. 1996)         ("If we were to enforce
    this    consent    decree       against    Local       40   twelve    years        after       its
    expiration, we would be depriving the union of the benefit of its
    bargain."); cf. Twelve John Does, ·
    841 F.2d at 1141
     ("Indeed, it is
    a commonplace that Rule 60(b) (6) may not be used as a substitute
    for an appeal not taken.") . Additionally,                    the District contends
    that the Court lacks jurisdiction to restore terminated portions
    of a consent decree.
    Plaintiffs      have    expressly      disclaimed         that      they        seek     to
    reinstate Sections II and III of the Settlement Order. As they put
    it, "Plaintiffs do not seek to relitigate terminated provisions of
    the settlement order." Pls.' Reply in Support of Mod. for Mod. at
    2    (capitalized        in     original).        "Instead,          [P]laintiffs              seek
    modification       of     the     Settlement       Order,      granting            additional
    injunctive relief, based on the new factual circumstances." Id. at
    3 (emphasis added). Accordingly, the District's concerns regarding
    -49-
    reinstatement of terminated provisions of the Settlement Order are
    misplaced .1s
    The District also notes that courts overseeing institutional
    reform consent decrees must interpret Rule 60(b) in a manner that
    ensures    that     "'responsibility         for    discharging       the   State's
    obligations is returned promptly to the State and its officials'
    when the circumstances warrant.         11
    Horne v.   Flores,      
    557 U.S. 433
    ,
    450   (2009)    (quoting Frew v. Hawkins,          
    540 U.S. 431
    ,    442   (2004)).
    The District objects that         the modifications Plaintiffs propose
    would further hamstring its efforts to run its Medicaid program
    and   would     delay   the   prompt   return      of   authority     to    District
    officials.
    However,    Plaintiffs' proposed relief itself makes provision
    for allowing the District to be free of the proposed remedy as
    15Before disclaiming, in their Reply, any reliance on Sections II
    and III, Plaintiffs asserted in their Motion for Modification that
    a footnote in the 2013 Order terminating Section III indicates the
    Court's intention to retain broad jurisdiction over the District's
    processing of Medicaid applications and renewals. See Salazar v.
    D.C., 
    991 F. Supp. 2d 34
    , 38 (D.D.C. 2013) ("members of the
    plaintiff class can also contact Plaintiffs' counsel, as they have
    been doing over the years, to obtain legal assistance"). Plaintiffs
    read too much into this footnote. As the District points out, the
    footnote mentions no further oversight role for the Court in these
    areas. The footnote only serve to reaffirm the right of Plaintiffs'
    counsel to represent residents of the District who are inquiring
    about their Medicaid eligibility, as counsel has done admirably
    for many years. Thus, the jurisdictional foundation of Plaintiffs'
    Motion must rest upon the grounds confirmed in their Reply: the
    Settlement Order's prospectively applicable EPSDT provisions.
    -50-
    soon as      it    "demonstrate [s]     to the Court,        based on substantial
    evidence, that [the District's]" systems and processes will comply
    with applicable law. 16 Proposed Order Accompanying Pls.' Mot. for
    Mod.    at   1-2.    The proposed relief         further     provides      that    "[the
    District] may move to terminate [these remedies] anytime [it] can
    make the demonstration          []    described       [above.] "   
    Id.
       Accordingly,
    Plaintiffs'         proposed   relief    is     consistent     with      the   goal    of
    restoring         responsibility      over    local    management        functions     as
    quickly as possible.
    Finally,      the   District     contends      that   modification         of   the
    Settlement Order is unwarranted because the changed circumstances
    are unrelated to the remaining portions of the Settlement Order,
    which relate to the delivery of EPSDT services to children:
    16   The full provision reads as follows:
    [T]hese remedies shall remain in place until defendants
    demonstrate to the Court, based on substantial evidence,
    that defendants' technology and business processing
    systems for making timely eligibility determinations on
    applications, and providing adequate notice to Medicaid
    recipients and applicants of the decisions on renewals
    and applications are functioning as required to ensure
    and protect the rights of Medicaid recipients and
    applicants under the Due Process Clause of the Fifth
    Amendment of the United States Constit~tion, Title XIX
    of the Social Security Act, 42 u.s.c. 1395, et~, and
    accompanying regulations, 42 C.F.R. 430, et ~, and
    the Patient Protection and Affordable Care Act of 2010,
    Pub. L. No. 111-148, 
    124 Stat. 119
    , et~ ("ACA"), and
    its implementing regulations; . .
    Proposed Order Accompanying Pls.' Mot. for Mod. at 1-2.
    -51-
    •.
    [W]hether an initial application for Medicaid benefits
    is processed within 45· days has no bearing on the
    District's ability to achieve an adequate participant
    ratio for well-child visits, to advise children or their
    caretakers regarding the need for and importance of
    EPSDT services, to train providers of EPSDT services, or
    its ability to offer transportation and scheduling
    assistance as required by Sections V and VI of the
    Settlement Order.    Nor can plaintiffs advance any
    reasonable argument that the District's compliance with
    its EPSDT obligations is frustrated by an alleged lack
    of advance notice before terminating Medicaid benefits
    in the context of renewal.
    Defs.' Opp'n to Mot. for Mod. at 8.
    Plaintiffs, however, provide a simple and convincing response
    to this argument:   ~[I]t   is common sense that a child cannot obtain
    any EPSDT service when he or she lacks Medicaid eligibility." Pls.'
    Reply in Support of Mod. for Mod. at 9-10. Moreover, children make
    up a substantial proportion of the District's Medicaid population.
    In 2014,   there were 98,350 children eligible for Medicaid,      Form
    CMS-416, line la [Dkt. No. 2039-1], and as of October 2014, there
    were a total of 247,850 people on DC Medicaid, Pl. Ex. 61, column
    1   [Dkt. No. 2102-1]. Thus,    issues affecting initial applications
    and renewals are clearly related to portions of the Settlement
    Order concerning EPSDT services.
    For all of these reasons,     significant changes in facts and
    law warrant modification of the Settlement Order.
    B.   Suitably Tailored Relief
    Once a court has determined that .a change in circumstances
    warrants revisions to a consent decree, it must consider whether
    -52-
    the relief requested is suitably tailored to those changes. Rufo,
    
    502 U.S. at 391
    . "A change in circumstances is not a free pass to
    rewrite a consent decree; rather 'the focus should be on whether
    the proposed modification is                     tailored to resolve                  the problems
    created by the change in circumstances.'" Keepseagle v. Vilsack,
    
    118 F. Supp. 3d 98
    , 127 (D.D.C. 2015)                         (quoting Rufo, 
    502 U.S. at
    3 91) .
    The District contends that the relief Plaintiffs seek is not
    suitably         tailored          because      it   would         provide       assistance        to
    individuals beyond the population that receives EPSDT benefits.
    Defs.' Opp'n to Mot. for Mod. at 8 n.3. The District's argument
    construes the Court's power to amend consent orders too narrowly.
    The    Supreme       Court     has    stated    that       "[o] nee         a   court   has
    determined that changed circumstances warrant a modification in a
    consent         decr~e,      the    focus      should    be    on    whether      the       proposed
    modification is tailored to resolve the problems created by the
    change in circumstances." Rufo,                      
    502 U.S. at 391
    .       The "problems
    created         by    the    change      in    circumstances"             that   brought        about
    Plaintiffs'           Motion       are   not    limited       to    the    delivery        of   EPSDT
    services.            True,     Plaintiffs        rely     exclusively            on       the   EPSDT
    provisions of the Settlement Order to demonstrate that the Order
    itself has prospective application, but the "problems created" by
    the District's implementation of the ACA's provisions include the
    denial of coverage to eligible adults as well as children. It is
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    in the public interest to ensure that those children and adults do
    not lose the vital services provided by Medicaid coverage under
    the ACA.
    Put     differently,        Plaintiffs        have     shown       that     changed
    circumstances have led the District to violate its obligations to
    adjudicate       Medicaid     applications          within    45   days    and    to    renew
    Medicaid        benefits    in     accordance       with     the   ACA's    implementing
    regulations and due process. The general thrust of the remedies
    that Plaintiffs propose are suitably tailored to resolve those
    problems. That is what Rufo requires. That is all Plaintiffs ask
    for.
    The     District     also    contends        that     because      it     has   made
    significant progress in resolving the problems that led Plaintiffs
    to     file   their Motions         (by eliminating all            known backlogs         and
    reducing the number of stuck/malformed applications to 67),                               the
    relief requested is unnecessary.
    However,    the first prong of relief Plaintiffs request does
    nothing more than address the systemic problems that arose during
    the District's implementation of the ACA and may well arise again.
    The     first    prong     would    simply    require       provisional      approval      of
    Medicaid applications pending longer than 45 days until a final
    determination can be made. If the District complies with the law
    by reaching f irial determinations within 45 days                      (as it claims to
    have done in the month for February 2016), this relief will impose
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    no additional burden at all. It is, accordingly, suitably tailored
    to respond to the District's failure to timely process Medicaid
    applications.
    By   contrast,     the    second      prong        of   relief     requested      by
    Plaintiffs, which would indefinitely continue the benefits of all
    Medicaid recipients due to be renewed or recertified, does indeed
    sweep too broadly. See Proposed Order Accompanying Pls.' Mot. for
    Mod. at 1-2 ("[the District] shall continue the eligibility of all
    Medicaid recipients due to be renewed or recertified").
    The narratives detail that many Medicaid beneficiaries lost
    access to benefits to which they were entitled because of the
    District's       failure   to     send      appropriate         renewal    forms    or     to
    efficiently process renewals.               However,       the District notes            that
    Plaintiffs'      request    to    continue         the   benefits    of    all    Medicaid
    recipients due to be renewed or recertified contains no end date
    or provision for terminating the benefits of                       M~dicaid   recipients
    whose ongoing eligibility cannot be verified or who are simply no
    longer eligible for Medicaid.               Thus,    the requested relief "would
    virtually eliminate the District's ability to terminate coverage
    for   individuals     who are         not   eligible       or entitled to Medicaid
    benefits at heavy costs to the District's taxpayers." Defs.' Opp'n
    to Mot. for Mod. at 16.
    Although the situation faced by many beneficiaries due to
    renew    their    benefits       is    indeed      dire,    that    does    not    justify
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    obligating    the    District    to    indefinitely continue       the     Medicaid
    benefits of individuals who may no longer be eligible to receive
    them. Simply put, if the Court were to impose the second prong of
    Plaintiffs'    requested remedy,         the District would be required to
    continue providing benefits to individuals required to recertify
    even if it knew that such individuals no longer qualified for
    Medicaid. Such a result cannot be justified, and thus, it is clear
    that   the   second prong       of    Plaintiffs'     requested   relief    is   not
    suitably tailored to resolve the problems discussed above.
    However,   despite the unsuitability of the second prong as
    requested,    a     slight   modification      will    provide    the    necessary
    tailoring. The second prong of relief shall read as follows:
    [The District] shall continue the eligibility of all
    Medicaid recipients due to be renewed or recertified for
    90    days   after   each    recipient's   renewal    or
    recertification deadline unless [the District] ha[s]
    affirmatively determined that the recipient is no longer
    eligible for Medicaid[.]
    Order Accompanying This Memorandum Opinion at 2.
    As modified by the Court, this relief will adequately remedy
    the problem of Medicaid recipients             losing benefits due          to the
    District's failure to effectively provide and efficiently process
    renewal forms. Medicaid recipients will maintain the full value of
    their benefits during the 90-day grace period,                rather than lose
    their access to health care for reasons beyond their control. At
    the same time,      the District -- and by extension,             the District's
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    taxpayers -- will not be saddled with the burden of indefinitely
    furnishing benefits to individuals who may no longer be Medicaid
    eligible.
    The   final      provisions     of    Plaintiffs'        request   enhance      the
    suitability       of     the    foregoing     remedies.         The   proposed    relief
    provides that the substantive remedies shall remain in place until
    the    District        demonstrates    by     substantial         evidence     that    its
    processes will ensure the rights of Medicaid eligible residents of
    the District. Proposed Order Accompanying Pls.' Mot. for Mod. at
    1-2. The Proposed Order also provides that the District may move
    to terminate the imposed relief any time it can make the required
    demonstration of          non-eligibility.         
    Id.
        All   of    these   provisions
    combine to ensure that the relief imposed will last no longer than
    is    necessary    to    cure    the   "problems         created by     the   change    in
    circumstances." Rufo, 
    502 U.S. at 391
    . 17
    The District contends that Plaintiffs'                    requested relief is
    likely to lead to waste and abuse of Medicaid resources. The Court
    recognizes that there may be some instances of fraud and abuse of
    the system.    However,         there is no way to know the scope of such
    incidents. Moreover, the modification of the second prong of relief
    17Plaintiffs request that the Court order the District to submit
    monthly reports regarding its compliance with the remedies
    imposed. Such reports would be unnecessarily burdensome and shall
    not be required.
    -57-
    discussed above will significantly reduce any likelihood of fraud
    or abuse by limiting the period that the District must provide
    benefits   to   individuals   whose    ongoing eligibility is    unknown.
    Finally, the equities -- balancing the District's concerns about
    wasted resources    against   the needs      of   children and low-income
    adults for medical care to which they are entitled -- clearly favor
    granting the relief which will be ordered.
    For all of these reasons, the Court concludes that Plaintiffs'
    proposed amendments to the Settlement Order -- incorporating the
    Court's alterations      are "suitably tailored." 1 8
    18  In its Opposition to Plaintiffs' Motion for Preliminary
    Injunction, the District argues that the Preliminary Injunction
    should not be granted because the United States is a necessary
    party to the present controversy because the relief requested would
    necessarily bind the United States as well as the District. See
    Fed. R. Civ. P. 65(d) (2) (injunction issued by federal court may
    bind only the parties, their agents, servants, employees and
    attorneys, and other persons who are in active concert or
    participation with any of the aforementioned) ; see also Fed. R.
    Civ. P. 19. This, the District argues, is because federal funds
    may be available to the District under 42 C.F.R. 250(b) (2) or 42
    C.F.R. 435.1002(c) to offset the costs of compliance with the
    injunction.
    The District makes no reference to this particular argument in
    its briefs on the Motion for Modification, which leaves unclear
    whether it meant to preserve the argument. In any case, Plaintiffs
    have a satisfactory answer: " [P] laintif f s seek relief only from
    [The District], not from CMS or any other party." Pls.' Reply in
    Support of P.I. at 6. The fact that the District may eventually be
    reimbursed for its costs of complying with this Court's Order does
    not automatically make the federal reimbursing agency, CMS, a
    necessary party to this proceeding. The District offers no
    authority to the contrary.
    -58-
    V.   CONCLUSION
    For the forgoing reasons, Plaintiffs' Motion for Modification
    of the Settlement Order shall be granted. An Order shall accompany
    this Memorandum Opinion.
    April 4, 2015                         Glay~ler
    United States District Judge
    Copies to: attorneys on record via ECF
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