Stephanie D. Crawford v. Texas Heart Hospital of the Southwest LLP D/B/A the Heart Hospital of Baylor Plano ( 2019 )

AFFIRMED and Opinion Filed July 11, 2019
S In The
Court of Appeals
Fifth District of Texas at Dallas
No. 05-18-00501-CV
STEPHANIE D. CRAWFORD, Appellant
V.
TEXAS HEART HOSPITAL OF THE SOUTHWEST LLP D/B/A THE HEART
HOSPITAL OF BAYLOR PLANO, Appellee
On Appeal from the 95th District Court
Dallas County, Texas
Trial Court Cause No. DC-16-14418
MEMORANDUM OPINION
Before Justices Whitehill, Partida-Kipness, and Pedersen, III
Opinion by Justice Whitehill
Stephanie Crawford sued Texas Heart Hospital for retaliation after the Hospital terminated
her employment as an operating room nurse. Following a bench trial, the trial court entered a final,
take-nothing judgment against Crawford. In two issues, Crawford argues that the trial court’s
judgment was in error because (i) she proved her retaliation case and (ii) she established disparate
treatment because another similarly situated employee was not disciplined.
A pivotal question is whether undisputed evidence that, despite several prior warnings, the
nurse on several occasions violated hospital policies is factually sufficient to support the trial
court’s finding that the hospital terminated the nurse for reasons other than her reporting alleged
poor practices at the hospital. Stated differently, considering the evidence as a whole, does the
record show that the trial court’s fact findings were clearly wrong and manifestly unjust?
We do not re-weigh the factfinder’s credibility determinations. Instead, we conclude that a
reasonable factfinder on this record could have reasonably found that there was no retaliation in
this case. We thus affirm the trial court’s judgment.
I. BACKGROUND
Crawford, an operating room nurse, sued the Hospital for retaliation under the Nurse
Protection Act following her termination. See TEX. OCC. CODE ANN. §§ 301.413(b), 301.4025(b).
According to Crawford, the Hospital retaliated against her because she reported safety concerns.
The Hospital denied Crawford’s allegations and argued that her termination resulted from several
policy violations impacting patient safety.
Following a bench trial, the trial court dismissed Crawford’s claims with prejudice and
entered a take–nothing judgment against her. This appeal followed.
II. ANALYSIS
A. First Issue: Did the trial court err by determining that Crawford did not meet her
burden to establish retaliation?
1. Standard of Review
Crawford’s complaint about the take-nothing judgment is essentially a challenge to the
factual sufficiency of the evidence. We review a trial court’s fact findings under the same legal
and factual sufficiency of the evidence standards used when determining if sufficient evidence
exists to support an answer to a jury question. See Catalina v. Blasdel, 881 S.W.2d 295, 297 (Tex.
1994).
When an appellant with the burden of proof challenges the factual sufficiency of the
evidence on an issue, we consider all the evidence supporting and contradicting the judgment.
Plas–Tex, Inc. v. U.S. Steel Corp., 772 S.W.2d 442, 445 (Tex. 1989). We set aside the finding for
factual insufficiency only if the finding is so contrary to the evidence as to be clearly wrong and
manifestly unjust. Cain v. Bain, 709 S.W.2d 175, 176 (Tex. 1986) (per curiam).
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In a bench trial, the trial court, as factfinder, is the sole judge of the witnesses’ credibility.
Wyde v. Francesconi, 566 S.W.3d 890, 894 (Tex. App.—Dallas 2018, no pet.). As long as the
evidence falls “within the zone of reasonable disagreement,” we will not substitute our judgment
for the factfinder’s decisions. City of Keller v. Wilson, 168 S.W.3d 802, 822 (Tex. 2005).
When, as here, the trial court does not file express findings of fact and conclusions of law,
we presume the trial court made all necessary findings to support the judgment. See Pulley v.
Milberger, 198 S.W.3d 418, 427 (Tex. App.—Dallas 2006, pet. denied).
Consequently, if the trial court’s implied findings are supported by the evidence, we must
uphold the judgment on any theory of law applicable to the case. Sink v. Sink, 364 S.W.3d 340,
344–345 (Tex. App.—Dallas 2012, no pet.).
2. Applicable Law
The Nurse Practice Act provides that:
A nurse may report to the nurse’s employer or another entity at which the nurse is
authorized to practice any situation that the nurse has reasonable cause to believe
exposes a patient to substantial risk of harm as a result of a failure to provide patient
care that conforms to minimum standards of acceptable and prevailing professional
practice or to statutory, regulatory, or accreditation standards . . . . .
TEX. OCC. CODE § 301.4025(b). A report is made in good faith if the reporting nurse believed that
the report was required or authorized and there was a reasonable factual or legal basis for that
belief. Id. §301.4011.
The act further provides that, “A nurse’s employer may not “suspend, terminate, or
otherwise discipline, discriminate against, or retaliate against a person . . . who reports in good
faith.” Id. §301.413(b)(1).
A person bringing an action under this subsection has the burden of proof. Id. §301.413(e).
If a plaintiff is terminated within sixty days of making a report, there is a rebuttable
presumption that the employer retaliated against the plaintiff. Id. But that presumption applies
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only if the plaintiff asserts his or her claim within sixty days of being terminated and other factors
exist. Id. § 301.413(e).
To establish retaliation, a plaintiff must show that: (i) she engaged in a protected activity;
(ii) an adverse employment action occurred; and (iii) a causal link existed between the protected
activity and the adverse action. See McCoy v. Texas Inst., Inc., 183 S.W.3d 548, 555 (Tex. App.—
Dallas 2006, no pet.). Although not explicitly stated in the statute, to establish a retaliation claim
under the Texas Occupations Code, a plaintiff must show that her “protected behavior was the
cause of the employer’s decision to . . . terminate [her] employment . . . when it did.” Almeida v.
Bio-Medical Applications of Texas, Inc., No. EP-16-CV-263-DB, 2017 WL 3841929, at *6 (W.D.
Tex. 2017).
If a plaintiff establishes a prima facie case of retaliation, the burden shifts to the defendant-
employer to articulate a legitimate, nondiscriminatory purpose for the adverse employment action.
Dias v. Goodman Mfg. Co., L.P., 214 S.W.3d 672, 676 (Tex. App.—Houston [14th Dist.] 2007,
pet. denied); see also McCoy, 183 S.W.3d at 555 (retaliation uses the same burden shifting analysis
as race discrimination claims).
After the employer articulates legitimate, nondiscriminatory reasons, the burden shifts back
to the plaintiff to provide that the employer’s articulated reasons are a mere pretext. See Herbert
v. City of Forrest Hill, 189 S.W.3d 369, 375 (Tex. App.—Fort Worth 2006, no pet.).
3. The Evidence Adduced at Trial
Here, there is no initial presumption of retaliation because Crawford does not assert, nor
does the record reflect that, she asserted her complaints within sixty days of her termination. See
TEX. OCC. CODE §301.413(e).
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Crawford worked for the Hospital as a surgical nurse from September 8, 2014 to March 8,
2016 (when she was terminated). She reported to Erin Glanz, the surgery and recovery room
manager. Courtney Yost was her training manager.
During her tenure at the Hospital, Crawford made several process improvement
suggestions to Glanz and Yost. These suggestions, made via email, generally concerned: (i)
running out of supplies (November 2014), (ii) issues with the evening shift (January 21, 2015),
(iii) preliminary counting and documentation (April 22, 2015), (iv) timeout difficulties (May 1,
2015), (v) when operating room damp dusting should occur (June 18, 2015), (v) a scrub nurse
failing to count concurrently (September 18, 2015), and (iv) comingling clean and dirty surgical
items on the surgical cart (October 26, 2015). Glanz said that she encouraged employees to come
to her with ideas or concerns, addressed all of Crawford’s ideas, and often used Crawford’s
suggestions as a source of topics for staff training meetings.
Crawford testified about these concerns in detail. She acknowledged, however, that Glanz
told her to enter reports frequently and whenever she felt like it.1 According to Crawford, Glanz
responded to her concerns, her “door was always open,” and she was always available to talk.
Crawford said that she never had any issues with Glanz and they had a good working relationship.
Glanz was a good manager, very supportive of her, accommodated some attendance issues
Crawford had, and was one of the best managers Crawford ever had.
Crawford also said she did not believe that Glanz retaliated against her. But she changed
her mind after she heard Glanz’s trial testimony, because Glanz “labeled [her] an unsafe nurse”
and “presented a whole different attitude to [Crawford] than she did to the court.”
1
The parties refer to these as MIDAS reports. MIDAS is the electronic system used to generate reports at the Hospital, including audits and
incident reports. Anyone who works for the Hospital can enter a MIDAS.
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Crawford’s first warning, in the spring of 2015, was oral and concerned her use of social
media. Glanz was not in then, but Crawford was counseled by the Hospital’s director of surgical
services, Larry Pierce. Crawford described the incident as hearing a doctor tell a funny joke that
she hen posted on Facebook. Pierce told her not to post those types of things again.
In November 2015, Crawford, at a doctor’s request, administered a deep sedative drug,
Propofol, to a surgical patient in violation of Hospital policy and the Nursing Practices Act.
Crawford admitted that Hospital policy prohibited nurses from administering deep sedation
medication, without exception. After the Propofol was administered, the patient’s heart stopped
beating for three minutes and Crawford had to do chest compressions to save his life. The patient
had to be admitted to the ICU and have his surgical procedure rescheduled. Nonetheless, Crawford
insisted the patient was not harmed because “he didn’t die.”
Then, during a shift-break, Crawford posted about the chest compressions on Facebook.
Crawford admitted that she had been warned about posting on social media and that posting about
patient care takes away from a patient’s dignity. Crawford also admitted that she was aware of the
Hospital’s social media policy and that it applied to her.
Although she was aware that she was required to document in the nursing record that she
had administered the anesthesia, Crawford did not do so. Later, Glanz learned about the incident
after Crawford entered a MIDAS report and heard from the charge nurse and supervisor.
Glanz described the Propofol incident as a “safety issue,” but she did not terminate
Crawford at that time because she wanted to give her a second chance. After consulting with Larry
Pierce, on November 20, 2015, Glanz issued Crawford a final warning for administering the
Propofol, posting on Facebook, and failing to document the administration of the Propofol in the
nursing record. The warning said, among other things, that: “[f]ailure to exhibit immediate and
sustained improvement in all areas outlined above or any other unacceptable conduct or
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performance may result in further corrective action up to and including separation from
employment.” Crawford signed the warning and understood that further infractions could lead to
her termination.
Crawford said she did not believe that the final warning was retaliatory. In fact, on January
22, she sent Glanz an email saying that Glanz was the best manager ever and she did not blame
Glanz for the warning.
Crawford subsequently had two additional policy violations concerning patient safety. The
first occurred on February 29, 2015 when Crawford mislabeled a patient specimen.
Then, on March 1, 2016, Crawford failed to accurately account for all of the items for
which she was responsible during a patient surgery. The patient’s chest was closed and it was then
discovered that the count was incorrect. The missing item was found in the patient’s chest via x-
ray. Thus, the patient had to be re-opened to remove that item, which removal required additional
operating room and anesthesia time for the patient.
Crawford acknowledged that she had been trained on all of the surgical count competencies
expected of a circulating nurse. Although she was required to visualize every item as it was
counted, Crawford admitted that she had just relied on what the scrub nurse had told her. Glanz
also verified that as the circulating nurse, Crawford was responsible for keeping the count correct.2
Consequently, because Crawford made multiple errors that harmed patients and did not
follow Hospital policy and procedures, Glanz decided to terminate Crawford. According to Glanz,
Crawford’s prior process improvement suggestions did not factor into Glanz’s decision. Instead,
she decided to terminate Crawford because she thought Crawford was a risk to patients.
2
Crawford’s version of events varied. She said she left the room and returned and was not sure the count was correct. She also said the she
became distracted from the count and she it was correct even though she was not sure that it was. Regardless, there is no dispute that Hospital
counting policy was not followed.
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Likewise, Larry Pierce did not recall Crawford’s process improvement suggestions and
said Crawford was terminated because of “a multitude of patient safety incidents.” He did not
retaliate against Crawford and has no reason to believe that anyone else did so.
Crawford offered various excuses for her policy violations, but she never disputed that they
occurred. And she failed to establish that “but for” her process improvement suggestions she
would not have been terminated. Indeed, there is no evidence that anyone involved had a negative
attitude about the process improvement suggestions. Thus, the evidence supports the trial court’s
implied finding that Crawford did not meet her burden to prove retaliation. Moreover, the evidence
supports the trial court’s implied finding that the Hospital established legitimate, non-retaliatory
terminating Crawford. See Dias, 214 S.W.3d at 676.
We thus resolve Crawford’s first issue against her.3
B. Second Issue: Did the court use a proper comparator?
Crawford’s second issue argues that the trial court erred because she proved that similarly
situated employees received disparate treatment. See Ysleta Indep. Sch. Dist. v. Monarrez, 177
S.W.3d 915, 917–18 (Tex. 2005). Employees are similarly situated if their circumstances are
comparable in all material respects, including similar standards, supervisors, and conduct. Id.
“The situations and conduct of the employees in question must be nearly identical.” Exxon Mobil
Corp. v. Rincones, 520 S.W.3d 572, 584 (Tex. 2017). Thus, “[e]mployees with different
responsibilities, supervisors, capabilities, work rule violations, or disciplinary records are not
considered nearly identical.” AutoZone, Inc. v. Reyes, 272 S.W.3d 588, 594 (Tex. 2008).
3
We need not reach the Hospital’s alternative argument that the judgment should be affirmed because Crawford’s suit is time-barred. TEX.
R. APP. P. 47.1.
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Crawford argues that the Hospital treated Alphane McKinney, who was also involved in
the improper counting incident, differently than it did her. But the record reflects that McKinney
was not similarly situated to Crawford for several reasons.
First, Crawford and McKinney had different jobs and responsibilities. McKinney was a
non-employee scrub nurse provided to the Hospital through an agency. Crawford, however, was
a circulating nurse employed by the Hospital. Scrub technicians earn about half as much as a
circulating nurse. A scrub technician’s job is to assist the surgeon on the sterile field; a technician
is not capable of doing anything on the unsterile field. On the other hand, a circulating nurse is to
remain on the unsterile field and verify and document that all surgical items have been accounted
for. The circulating nurse is in charge of maintaining the correct count.
Next, McKinney and Crawford also have different disciplinary histories. Crawford had
received a verbal warning and a final warning before the incidents leading to the termination,
whereas McKinney had no disciplinary action during the six years she was assigned to the hospital.
Finally, McKinney did not engage in conduct of comparable seriousness. McKinney
counted the sponges with Crawford during the incident in question and admitted that the count
was not correct. But Crawford was responsible for and in charge of maintaining the correct count.
And for Crawford, this incident occurred in addition to her repeated policy violations.
Under these circumstances, we conclude that the evidence supports the trial court’s implied
finding that McKinney was not similarly situated to Crawford. Crawford’s second issue is
resolved against her.
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III. CONCLUSION
Having resolved all of Crawford’s issues against her, we affirm the trial court’s judgment.
/Bill Whitehill/
BILL WHITEHILL
JUSTICE
180501F.P05
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S
Court of Appeals
Fifth District of Texas at Dallas
JUDGMENT
STEPHANIE D. CRAWFORD, Appellant On Appeal from the 95th District Court,
Dallas County, Texas
No. 05-18-00501-CV V. Trial Court Cause No. DC-16-14418.
Opinion delivered by Justice Whitehill.
TEXAS HEART HOSPITAL OF THE Justices Partida-Kipness and Pedersen, III
SOUTHWEST LLP D/B/A THE HEART participating.
HOSPITAL OF BAYLOR PLANO,
Appellee
In accordance with this Court’s opinion of this date, the judgment of the trial court is
AFFIRMED.
It is ORDERED that appellee TEXAS HEART HOSPITAL OF THE SOUTHWEST
LLP D/B/A THE HEART HOSPITAL OF BAYLOR PLANO recover its costs of this appeal
from appellant STEPHANIE D. CRAWFORD.
Judgment entered July 11, 2019
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