Idlibi v. State Dental Commission ( 2022 )


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    AMMAR A. IDLIBI v. CONNECTICUT
    STATE DENTAL COMMISSION
    (AC 44331)
    Prescott, Alexander and Harper, Js.
    Syllabus
    The plaintiff dentist appealed from the judgment of the trial court dismissing
    his administrative appeal from the final decision of the defendant Con-
    necticut State Dental Commission. The plaintiff had treated a minor
    patient under general anesthesia for the placement of stainless steel
    crowns in the patient’s mouth. Initially, the patient’s mother was told
    that the treatment plan required the placement of only one steel crown
    and that additional teeth may need fillings, but that such treatment plan
    could not be finalized until after X-rays were taken during the procedure.
    Thereafter, the plaintiff placed eight crowns in the patient’s mouth,
    without the knowledge or informed consent of the patient’s mother.
    Subsequently, she filed a complaint with the Department of Public
    Health, which brought a statement of charges against the plaintiff, alleg-
    ing that his dental license was subject to disciplinary action pursuant
    to statute (§ 20-114 (a)). The commission found, inter alia, that the
    plaintiff failed to meet the applicable standard of care in treating the
    patient. On the plaintiff’s appeal to this court, held:
    1. The commission’s claim that the trial court lacked subject matter jurisdic-
    tion to hear the plaintiff’s administrative appeal was unavailing; although
    the plaintiff sent the appeal via certified mail to the department, rather
    than to the commission, as required by statute (§ 4-183), the record
    demonstrated that the address for both the department and the commis-
    sion was essentially the same but for the name of the agency to which
    the mail was addressed, the commission did not claim that the appeal
    was untimely, that it did not have actual notice or that it was prejudiced
    by the plaintiff’s error, the commission filed a timely appearance, and,
    on these bases, the plaintiff’s failure to properly serve the commission
    was akin to a defect in the service of process, rather than a total failure
    to serve the agency.
    2. The trial court properly determined that the commission may rely on its
    own expertise in assessing the evidence and reaching its conclusion
    that the plaintiff had breached the applicable standard of care, as the
    commission was granted broad discretion, pursuant to its statutory
    (§ 20-103a) authority, in determining the appropriate standard of care
    in an administrative, licensing procedure: the record revealed that the
    commission relied on the informed consent requirements of the Ameri-
    can Academy of Pediatric Dentistry, testimony from various witnesses
    including the plaintiff, as well as its own expertise, technical compe-
    tence, and specialized knowledge; moreover, the plaintiff did not cite
    any support for his claim that the members of the commission were
    required to have expertise in the specialized field of pediatric dentistry,
    there was no separate and distinct commission authorized to handle
    licensing matters concerning pediatric dentistry, and the statute (§ 52-
    184c) that defines what constitutes a health care expert in a particular
    field in medical malpractice actions was not applicable to qualifying the
    witnesses as experts in an administrative licensing procedure governed
    by statute (§ 4-178); furthermore, the court did not err in concluding
    that the commission properly permitted expert testimony from a dentist
    who was not board certified, as the credibility of the expert was for the
    commission to consider in its determination of the applicable standard
    of care in the proceedings.
    3. The plaintiff could not prevail on his claim that the trial court improperly
    dismissed his challenge to the commission’s findings that he breached
    the standard of care by failing to obtain informed consent for placing
    more than one crown on the patient’s teeth, as the record contained
    substantial evidence to support the commission’s findings; although the
    patient’s mother signed a standard consent form on the day of the
    procedure consenting to treating unforeseen conditions, she had
    requested to speak with the plaintiff after X-rays were taken and, because
    he failed to do so, his actions exceeded the consent he received from
    the standard written form, the commission’s determination was based
    on its assessment of the credibility of the witnesses, and the commission
    was authorized to ascertain the standard of care, which meant determin-
    ing the proper standard by which to obtain informed consent.
    4. The commission did not act in excess of its statutory (§ 20-114 (a) (2))
    authority in ordering disciplinary sanctions as a remedy for the plaintiff’s
    violation of the standard of care; the plaintiff’s claim that § 20-114 (a)
    (2) did not grant the commission authority to discipline him because
    the department did not, inter alia, allege negligence or incompetence
    in its charges was unavailing, as it is within the commission’s authority
    to determine the meanings of the terms within § 20-114 (a) (2) relevant
    to the practice of dentistry, and the commission may take disciplinary
    action on the basis of a dentist falling below a standard of care, which
    was equivalent to a finding of incompetence or negligence under § 20-
    114 (a) (2).
    5. The plaintiff could not prevail on his claim that the record did not support
    the commission’s finding that the plaintiff failed to adequately chart
    caries and decalcifications, as the record contained substantial evidence,
    including the plaintiff’s operative note made during his treatment of the
    patient, multiple X-rays of the patient, and witness testimony concerning
    the patient’s charting; although the court misstated the commission’s
    conclusion regarding the adequacy of the charting for the placement of
    additional crowns, any such error was harmless.
    6. The plaintiff could not prevail on his claim that there were unresolved
    inconsistencies in the commission’s decision, as the commission was
    within its authority to find that the department proved some of the
    charges alleged against the plaintiff, while finding that the department
    had failed to prove other charges, and the six charges against the plaintiff
    were not dependent on each other.
    7. This court declined to review the plaintiff’s unpreserved claim under State
    v. Golding (
    213 Conn. 233
    ) that the trial court’s decision to dismiss his
    appeal violated his right to fundamental fairness, the plaintiff having
    failed to explain what part of the proceedings allegedly constituted a
    violation of any constitutional right.
    Argued January 12—officially released May 17, 2022
    Procedural History
    Appeal from the decision of the defendant concluding
    that the plaintiff failed to meet the applicable standard
    of care while treating a patient and ordering disciplinary
    sanctions with respect to the plaintiff’s dental license,
    brought to the Superior Court in the judicial district of
    New Britain and tried to the court, Hon. Henry S. Cohn,
    judge trial referee; judgment dismissing the appeal,
    from which the plaintiff appealed to this court. Affirmed.
    Ammar A. Idlibi, self-represented, the appellant (plain-
    tiff).
    Shawn L. Rutchick, assistant attorney general, with
    whom, on the brief, were William Tong, attorney gen-
    eral, and Clare Kindall, solicitor general, for the appel-
    lee (defendant).
    Opinion
    HARPER, J. The self-represented plaintiff, Ammar A.
    Idlibi, appeals from the judgment of the Superior Court
    dismissing his administrative appeal from the decision
    of the defendant, the Connecticut State Dental Commis-
    sion (commission), finding that the plaintiff had failed
    to meet the applicable standard of care while treating
    a three year old patient and ordering disciplinary sanc-
    tions with respect to the plaintiff’s dental license. On
    appeal, the plaintiff claims that the court improperly
    dismissed his administrative appeal. Specifically, the
    plaintiff claims that the court improperly (1) determined
    that it was proper for the commission to rely on its
    own expertise in reaching its conclusion that he had
    breached the applicable standard of care by failing to
    obtain adequate informed consent; (2) concluded that
    the commission properly permitted certain expert testi-
    mony from a witness who was not board-certified and,
    as such, lacked knowledge as to the prevailing standard
    of care; (3) rejected his challenge to the commission’s
    finding that he breached the standard of care by failing
    to obtain informed consent to place more than one
    stainless steel crown in the patient’s mouth because
    (a) he did obtain informed consent and (b) the commis-
    sion, in finding a deviation from the standard of care,
    acted in excess of its statutory authority; (4) determined
    that the evidence in the record supports the commis-
    sion’s finding that he failed to chart caries1 and decalcifi-
    cations adequately in violation of the standard of care;
    (5) left unresolved inconsistences in the commission’s
    decision; and (6) violated his right to fundamental fair-
    ness.2 The commission contends that the court lacked
    subject matter jurisdiction because the plaintiff served
    his administrative appeal on the Department of Public
    Health (department) rather than on the commission.3
    We affirm the judgment of the Superior Court dismiss-
    ing the plaintiff’s appeal.
    The following facts and procedural history are rele-
    vant to this appeal. The plaintiff is a licensed, board-
    certified pediatric dentist and has been a member of the
    American Academy of Pediatric Dentistry (AAPD) since
    1990. The plaintiff provides specialized care for children
    under general anesthesia at the Connecticut Children’s
    Medical Center (hospital), where he has had privileges
    since 2004.
    After the patient was referred to the plaintiff’s office
    by a general dentist, an associate dentist at the office,
    Joseph Guzzardi, first attempted to treat the patient on
    January 11, 2016. At that appointment, Guzzardi was not
    able to take X-rays of the patient but was able to observe
    the patient’s teeth. On the basis of his observations, he
    indicated to the patient’s mother that the patient would
    require one crown on tooth S and that two more teeth
    may need fillings. The mother signed multiple consent
    forms authorizing ‘‘treatment of diseased or injured teeth
    with dental restoration (filling or caps) . . . treatment
    as may be advisable to preserve health and life,’’ and
    treatment of unforeseen conditions. She also signed a
    form consenting to the use of stainless steel crowns.
    On January 21, 2016, the patient’s mother called Guz-
    zardi to express concern with the idea of placing a
    stainless steel crown on her child’s tooth. Guzzardi testi-
    fied that, during this phone call, he explained to her that
    tooth S absolutely needed a crown and that the patient
    may need multiple crowns. At an appointment on April
    8, 2016, the mother again signed a consent form con-
    senting to the treatment of unforeseen conditions. At that
    appointment, Guzzardi attempted to treat the patient
    in his office with the use of general anesthesia but was
    unsuccessful because the attending anesthesiologist
    was not comfortable going forward with the procedure
    given the patient’s negative reaction to the general anes-
    thesia.
    The patient subsequently was placed on the plaintiff’s
    schedule for treatment at the hospital. The day of the
    procedure was the first time that the patient and her
    mother had ever met the plaintiff, as they previously had
    communicated with, and the patient received treatment
    from, Guzzardi. On April 26, 2016, the plaintiff provided
    care to the three year old patient under general anesthe-
    sia. During the course of the procedure, the plaintiff
    placed eight stainless steel crowns in the patient’s mouth.
    The patient’s mother subsequently filed a complaint with
    the department.4
    On September 7, 2017, the department presented the
    commission,5 as the relevant governing board, with a
    statement of charges against the plaintiff. The charges
    alleged that the plaintiff’s license was subject to disci-
    plinary action pursuant to General Statutes § 20-114 (a)6
    on the ground that the care provided to the three year
    old patient failed to meet the standard of care. Specifi-
    cally, the department alleged that the plaintiff (1) failed
    to obtain adequate informed consent for placing eight
    stainless steel crowns in the patient’s mouth, (2) placed
    one or more crowns without adequate justification, or
    without adequate documentation of such, (3) failed to
    make adequate attempts at treatment without general
    anesthesia or failed to document those attempts ade-
    quately, (4) failed to chart findings of cervical decalcifi-
    cation7 adequately, (5) failed to attempt treatment of
    cervical decalcification other than by placement of
    crowns, and (6) failed to adequately chart caries or other
    dental disease for one or more of the teeth that he
    crowned.
    The parties were notified that hearings would be held
    before a duly authorized panel of commissioners (panel)
    comprised of Steven G. Reiss, a doctor of dental sur-
    gery; Deborah Dodenhoff, a registered nurse; and Ana-
    toliy Ravin, also a doctor of dental surgery. The hearings
    took place on January 11 and 16, 2018.8 Both the plaintiff
    and the department presented evidence, conducted
    cross-examination of witnesses, and provided argu-
    ment. At the hearing, the department called Jenny Fed-
    erman, a pediatric dentist, to testify as an expert. After
    extensive direct and cross-examination, the panel quali-
    fied Federman to testify as an expert. During the hear-
    ing, Federman testified extensively about her opinion
    concerning the X-rays of the patient. She stated that
    ‘‘[the patient] had one cavity on X-ray and came out with
    eight crowns.’’ She testified that the informed consent
    in this case was not adequate because the patient’s
    mother ‘‘made it very clear she didn’t want eight stain-
    less steel [crowns]. She didn’t even want one, and she
    asked [the plaintiff] to come out after he took the X-
    rays. . . . It’s ultimately the parent’s decision.’’ When
    asked whether the consent form or the conversations
    between the dentist and the patient to which the witness
    testified governed informed consent, she stated: ‘‘In my
    opinion, it would be the conversations.’’
    The plaintiff called Donald Kohn, a board-certified
    pediatric dentist, to testify as an expert witness. Kohn
    testified that informed consent should be understood
    ‘‘[f]rom the patient’s point of view.’’ He also testified that
    communicating from the operating room to a patient’s
    parent is a practice he does ‘‘frequently’’ to ‘‘reassure
    [the parent] . . . [and] when there’s really been a dra-
    matic change . . . in the treatment plan . . . .’’ Kohn
    also testified that ‘‘the standard is, what does mom
    understand? And we have to start to think about what
    is the consent giver’s appreciation of what I’m going to
    do? And again, we really have to stress, when you go
    to the operating room the conundrum is you don’t know
    what you’re going to find there and so when you get
    something that’s so drastically different from what you
    initially did, at what point do you do it?’’ He further
    testified: ‘‘I would say that anything that you can do to
    make sure that the parent knows the range of—and
    appreciates the range of outcomes is going to strengthen
    your informed consent.’’ In response to a question regard-
    ing possible preventative measures, Kohn testified that
    if ‘‘all you’re seeing is decalcification . . . there are some
    things you can do. . . . [W]e have . . . some other
    approaches that we didn’t have even a few years ago.’’
    In addition to those expert witnesses, the patient’s
    mother, Guzzardi, and the plaintiff testified. The patient’s
    mother testified emphatically that she had discussed
    and agreed to placing a crown on only one tooth, tooth
    S, and that ‘‘[n]ever, ever was there any other discussion
    about [any] other tooth or [other] stainless steel crowns
    . . . .’’ She also testified that she and the plaintiff had
    agreed that, before he did anything to the patient, he
    would come out of the operating room and let her know
    what the X-rays and the examination showed. She stated:
    ‘‘From my understanding, I couldn’t agree or say any-
    thing until [the plaintiff] came out and let me know
    what my child needed.’’
    Guzzardi testified that ‘‘[t]he last agreement that I
    had with [the patient’s] mom when we walked into the
    room for using general anesthesia was that . . . tooth
    S definitely needs a crown. There may be further cavit-
    ies. I will do my best capabilities in invasive procedure,
    such as a filling, but there may need to be more crowns.
    I will not know until I have X-rays.’’ When asked by the
    department’s counsel what his understanding was at
    the appointment that occurred on April 8, 2018, of what
    the patient’s mother had consented to, he stated that
    ‘‘[she] consented to definitely needing a crown on [tooth]
    S and having the potential to need crowns on other
    teeth, based on the X-rays and what they reveal[ed].’’
    When asked if, at any time, the mother consented to eight
    crowns, Guzzardi answered, ‘‘[n]o, not specifically eight.’’
    On July 24, 2018, the panel issued a proposed final
    decision,9 which the plaintiff opposed. On September
    5, 2018, the commission issued a final decision finding
    that the plaintiff had failed to meet the standard of care.
    Specifically, the commission found that the plaintiff (1)
    failed to obtain adequate informed consent from the
    patient’s mother to place crowns on eight of the patient’s
    teeth, (2) placed one or more crowns without adequate
    justification,(3) failed to chart findings of cervical decal-
    cification adequately, (4) failed to attempt treatment of
    the cervical decalcification by other means, and (5)
    failed to chart caries or other dental disease adequately
    for one or more of the teeth that was crowned. The only
    charge that the commission did not find against the
    plaintiff was the allegation that the plaintiff had failed
    to make adequate attempts at treatment without general
    anesthesia, as the commission determined there was
    insufficient evidence to support that charge. Subse-
    quently, the commission ordered sanctions against the
    plaintiff, including the payment of a $10,000 civil pen-
    alty, placement of a reprimand on his license, and a
    three year probationary period during which his license
    would be subject to conditions.
    On September 10, 2018, the plaintiff appealed to the
    Superior Court. On appeal he contended that (1) the
    commission’s findings regarding the standard of care
    were not permitted under § 20-114 (a) (2); (2) the com-
    mission’s findings on informed consent and the failure
    to chart were not permitted by § 20-114 (a) (2); (3) the
    commission erred in permitting Federman, a pediatric
    dentist who is not board-certified, to testify as an expert;
    (4) the commission erroneously relied on its own exper-
    tise in reaching its conclusions; (5) the chairman of the
    panel should have been disqualified to hear the matter;
    and (6) the commission improperly restricted his cross-
    examination at the hearing. After briefing by the parties
    and oral argument, on January 7, 2020, the court issued
    an order remanding the final decision for clarification
    of finding number twenty-six,10 concerning whether the
    plaintiff’s treatment violated the AAPD standards. The
    panel heard this issue on remand and issued a new
    proposed final decision, finding, inter alia, that ‘‘the use
    of stainless steel crowns was not justified, and [that
    the plaintiff] practiced below the standard of care in
    using eight stainless steel crowns.’’ The commission
    subsequently considered the panel’s proposed final
    decision and, this time, disagreed with the panel and
    voted to change the new proposed decision with respect
    to finding number twenty-six. On June 16, 2020, the
    commission issued a second final decision, this time
    determining that it was not a violation of the standard of
    care to place eight stainless steel crowns in the patient’s
    mouth, but that the disciplinary orders contained in the
    initial decision were still appropriate on the basis of
    the other findings concerning the allegations against
    the plaintiff.
    On August 10, 2020, the court issued a second remand
    order related to the same charge. Specifically, the court
    ordered the commission to reconcile an inconsistency
    between the finding of fact that the plaintiff ‘‘did not
    practice below the standard of care with respect to
    the placement of the stainless steel crowns’’ with a
    statement in its decision that ‘‘the [department] sus-
    tained its burden of proof’’ with respect to this charge.
    The court stated, ‘‘[i]f the plaintiff was admittedly not
    liable at all on this charge per finding of fact [number
    twenty-six], and did not fall below the standard of care,
    the statement . . . finding that the department’s bur-
    den of proof was sustained regarding lack of justifica-
    tion cannot stand. . . . [T]he penalty chosen by the
    commission must not be based on inconsistencies, leav-
    ing open questions of interpretation.’’ (Internal quota-
    tion marks omitted.) On September 16, 2020, the com-
    mission issued a third and final decision, which is the
    operative decision on appeal. The final decision stated
    that, ‘‘[w]ith regard to the allegations . . . of the
    charges that [the plaintiff] placed one or more crowns
    without adequate justification . . . the department did
    not sustain its burden of proof.’’ In addition, finding
    number twenty-six was amended to include further
    explanation of the AAPD guidelines.11
    On October 13, 2020, the court issued a written deci-
    sion dismissing the plaintiff’s appeal. The court con-
    cluded, inter alia, that the commission properly relied
    on its own expertise in establishing the applicable stan-
    dard of care and in assessing the evidence in order to
    determine whether the plaintiff had met that standard.
    The plaintiff filed a motion to reargue, which the court
    denied. This appeal followed. Additional facts will be
    set forth as necessary.
    I
    Because subject matter jurisdiction is a threshold issue,
    we first address the commission’s claim that the court
    lacked subject matter jurisdiction to hear the plaintiff’s
    administrative appeal. The commission claims that the
    court improperly concluded that the plaintiff did, in fact,
    serve the commission in accordance with the service
    requirements of General Statutes § 4-183. The commis-
    sion further argues that the ‘‘[p]laintiff’s failure to timely
    serve any appeal papers on the [commission] as required
    by [§ 4-183] deprived the Superior Court of subject mat-
    ter jurisdiction. . . . Failure to serve the [commission]
    as the agency that rendered the decision implicates the
    court’s subject matter jurisdiction . . . .’’ The plaintiff
    responds in his reply brief that the court did have juris-
    diction over this matter. We agree with the plaintiff and
    conclude that the court had subject matter jurisdiction
    over the plaintiff’s administrative appeal.
    The following additional facts are necessary to our
    resolution of this claim. On November 5, 2018, the com-
    mission filed a motion to dismiss challenging the court’s
    subject matter jurisdiction. Specifically, the commis-
    sion argued that the plaintiff did not serve the appeal
    on the commission as the agency that issued the final
    decision. On November 6, 2018, the plaintiff filed an
    objection. On January 15, 2019, the court held a hearing
    on the commission’s motion to dismiss. After hearing
    argument from both parties, the court stated, ‘‘I’m going
    to deny the motion. And let me tell you, there is this
    case, [Redding v. Connecticut Siting Council, 
    45 Conn. App. 620
    , 
    697 A.2d 698
    , cert. denied, 
    243 Conn. 920
    , 
    701 A.2d 343
     (1997)]. In that case, the Department of Public
    Safety was served but not . . . the Connecticut Siting
    Council. The holding was that they were . . . totally
    separate agencies, [they] wanted nothing to do with the
    other. There was no record at all of the service being
    made on the Connecticut Siting Council and that would
    . . . [mean that] they do not have . . . subject matter
    jurisdiction.
    ‘‘When you have an agency like [the department] that
    sends out a notice, this is a decision of the [commission]
    and it’s signed by the [department], and the [commis-
    sion] is part of the [department], even though they’re
    not the—they don’t render decisions, they prosecute
    and there’s this line between what they can do and what
    they can’t do. I cited . . . [Gould v. Freedom of Infor-
    mation Commission, 
    314 Conn. 802
    , 
    104 A.3d 727
    (2014)]. There’s enough of a mixture here that I think
    a confusion could have come about and I would cite
    [Tolly v. Dept. of Human Resources, 
    225 Conn. 13
    , 
    621 A.2d 719
     (1993)]. . . . Here the fellow had his secretary
    serve the paper and . . . we’re going to . . . find that
    there was sufficiently no prejudice here . . . . [See
    also Kindl v. Dept. of Social Services, 
    69 Conn. App. 563
    , 
    795 A.2d 622
     (2002)].’’
    On February 4, 2019, the commission filed a motion
    to reargue, which was denied by the court. On February
    16, 2021, the commission filed a motion to dismiss the
    plaintiff’s appeal with this court, raising the same juris-
    dictional issues as its initial motion. This court denied
    that motion on March 31, 2021. The commission did not
    file a cross appeal from the Superior Court’s decision to
    deny its motion to dismiss. On appeal, the commission
    argues that the service that was made on the depart-
    ment, but not on the commission, was improper and
    thus deprived the court of subject matter jurisdiction
    over the plaintiff’s administrative appeal.
    Our standard of review for this claim is well estab-
    lished. ‘‘[Our Supreme Court has] long held that because
    [a] determination regarding a trial court’s subject matter
    jurisdiction is a question of law, our review is plenary.
    . . . In ruling on a motion to dismiss for lack of subject
    matter jurisdiction, a court must consider the allega-
    tions of the complaint in their most favorable light. . . .
    In this regard, a court must take the facts to be those
    alleged in the complaint, including those facts necessar-
    ily implied from the allegations, construing them in a
    manner most favorable to the pleader. . . . In under-
    taking this review, we are mindful of the well estab-
    lished notion that, in determining whether a court has
    subject matter jurisdiction, every presumption favoring
    jurisdiction should be indulged. . . . There is no abso-
    lute right of appeal to the courts from a decision of an
    administrative agency. . . . Appeals to the courts from
    administrative [agencies] exist only under statutory
    authority . . . . Appellate jurisdiction is derived from
    the . . . statutory provisions by which it is created,
    and can be acquired and exercised only in the manner
    prescribed.’’ (Citations omitted; internal quotation
    marks omitted.) Markley v. State Elections Enforce-
    ment Commission, 
    339 Conn. 96
    , 106, 
    259 A.3d 1064
    (2021).
    Section 4-183 provides in relevant part: ‘‘(a) A person
    who has exhausted all administrative remedies avail-
    able within the agency and who is aggrieved by a final
    decision may appeal to the Superior Court as provided
    in this section. . . . (c) (1) Within forty-five days after
    mailing of the final decision . . . a person appealing
    as provided in this section shall serve a copy of the
    appeal on the agency that rendered the final decision
    at its office or at the office of the Attorney General in
    Hartford . . . . Within that time, the person appealing
    shall also serve a copy of the appeal on each party
    listed in the final decision at the address shown in the
    decision, provided failure to make such service within
    forty-five days on parties other than the agency that
    rendered the final decision shall not deprive the court
    of jurisdiction over the appeal. . . .’’
    Our Supreme Court in Tolly v. Dept. of Human
    Resources, supra, 
    225 Conn. 28
    –29, articulated an
    important distinction between a total failure to serve
    the agency and a defect in service upon the agency,
    stating: ‘‘If there is no service at all on the agency within
    the forty-five day period, the court lacks subject matter
    jurisdiction over the appeal . . . . If, however . . .
    there is an arguable defect in the process that was
    timely served on the agency . . . rather than a failure
    to make service at all within the applicable time period,
    the court does not lack subject matter jurisdiction over
    the appeal. Under those circumstances, § 4-183 (d)
    applies, and the appeal is dismissible only upon a find-
    ing of prejudice to the agency.’’ (Citation omitted.)
    At the January 15, 2019 hearing, the plaintiff conceded
    that he sent the appeal via certified mail to the depart-
    ment, rather than to the commission. The record shows,
    however, that the address for both the department and
    the commission is the same, 410 Capitol Avenue, and
    that the only practical difference was the name of the
    agency to which the mail was addressed. At the hearing,
    the court, in a colloquy with the plaintiff, stated: ‘‘All
    you had to do is put the [commission] on there and you
    would have been all set.’’ The memorandum of decision
    issued by the commission was signed by Jeffrey A.
    Kardys, and his signature block indicated that he was
    an employee of the department, rather than of the com-
    mission. Additionally, the commission filed an appear-
    ance with the court within forty days, which was well
    within the statutory period of the forty-five days to
    make service. Thus, the commission does not claim
    that it did not have actual notice of the appeal, or that
    it was untimely. Nor does it claim that it was prejudiced
    by the plaintiff’s error in addressing the appeal to the
    department rather than to the commission. On this
    basis, we conclude that the present situation is akin to
    a defect in the service of process, rather than a total
    failure to serve the agency. Accordingly, the court had
    subject matter jurisdiction over the plaintiff’s adminis-
    trative appeal.
    II
    We now address the plaintiff’s claims on appeal chal-
    lenging the court’s dismissal of his administrative
    appeal. Our standard of review in such cases is well
    settled. The plaintiff’s appeal to the Superior Court was
    brought pursuant to the Uniform Administrative Proce-
    dure Act (UAPA), General Statutes § 4-166 et seq. Judi-
    cial review of an administrative decision in an appeal
    under the UAPA is limited. See Nussbaum v. Dept. of
    Energy & Environmental Protection, 
    206 Conn. App. 734
    , 739, 
    261 A.3d 1182
    , cert. denied, 
    339 Conn. 915
    ,
    
    262 A.3d 134
     (2021). ‘‘[R]eview of an administrative
    agency decision requires a court to determine whether
    there is substantial evidence in the administrative
    record to support the agency’s findings of basic fact
    and whether the conclusions drawn from those facts
    are reasonable. . . . Neither [the appellate] court nor
    the trial court may retry the case or substitute its own
    judgment for that of the administrative agency on the
    weight of the evidence or questions of fact. . . . Our
    ultimate duty is to determine, in view of all the evidence,
    whether the agency, in issuing its order, acted unreason-
    ably, arbitrarily, illegally or in abuse of its discretion.’’
    (Internal quotation marks omitted.) 
    Id.
    ‘‘It is fundamental that a plaintiff has the burden of
    proving that the [agency], on the facts before [it], acted
    contrary to law and in abuse of [its] discretion . . . .
    In addition, although we have noted that [a]n agency’s
    factual and discretionary determinations are to be
    accorded considerable weight by the courts . . . we
    have maintained that [c]ases that present pure ques-
    tions of law . . . invoke a broader standard of review
    than is ordinarily involved in deciding whether, in light
    of the evidence, the agency has acted unreasonably,
    arbitrarily, illegally or in abuse of its discretion.’’ (Cita-
    tion omitted; internal quotation marks omitted.) Miller
    v. Dept. of Agriculture, 
    168 Conn. App. 255
    , 266, 
    145 A.3d 393
    , cert. denied, 
    323 Conn. 936
    , 
    151 A.3d 386
    (2016).
    ‘‘The substantial evidence rule governs judicial review
    of administrative fact-finding under the UAPA. . . . An
    administrative finding is supported by substantial evi-
    dence if the record affords a substantial basis of fact
    from which the fact in issue can be reasonably inferred.
    . . . The substantial evidence rule imposes an
    important limitation on the power of the courts to over-
    turn a decision of an administrative agency . . . .’’
    (Internal quotation marks omitted.) Towing & Recovery
    Professionals of Connecticut, Inc. v. Dept. of Motor
    Vehicles, 
    205 Conn. App. 368
    , 371, 
    257 A.3d 978
    , cert.
    denied, 
    338 Conn. 910
    , 
    258 A.3d 1279
     (2021).
    ‘‘It is well established that it is the exclusive province
    of the trier of fact to make determinations of credibility,
    crediting some, all, or none of a given witness’ testi-
    mony. . . . [A]n administrative agency is not required
    to believe any witness, even an expert. . . . Nor is an
    agency required to use in any particular fashion any of
    the materials presented to it as long as the conduct of
    the hearing is fundamentally fair. . . . Questions of
    whether to believe or to disbelieve a competent witness
    are beyond our review. As a reviewing court, we may
    not retry the case or pass on the credibility of witnesses.
    . . . We must defer to the trier of fact’s assessment of
    the credibility of the witnesses that is made on the basis
    of its firsthand observation of their conduct, demeanor
    and attitude.’’ (Citations omitted; internal quotation
    marks omitted.) Goldstar Medical Services, Inc. v. Dept.
    of Social Services, 
    288 Conn. 790
    , 830, 
    955 A.2d 15
    (2008).
    A
    The plaintiff first challenges the court’s determina-
    tion that it was proper for the commission to rely on
    its own expertise in assessing the evidence and in reach-
    ing its conclusion that the plaintiff had breached the
    applicable standard of care. The plaintiff’s claim that
    such a finding is improper is premised on his assertion
    that none of the members of the commission ‘‘is an
    expert in the field involved in the case, which is the
    field of pediatric dentistry.’’ We disagree.
    Our case law makes clear that a governing medical
    board is granted broad discretion, pursuant to its statu-
    tory authority, in determining the appropriate standard
    of care in an administrative, licensing procedure. Our
    Supreme Court has held that ‘‘[a]s long as the board
    hearing and deciding a licensing matter is composed
    of at least a majority of experts in the field involved in
    the case, the board may rely on its own expertise in
    evaluating charges against persons licensed by the
    board and the requisite standard of care by which to
    judge such cases.’’ Levinson v. Board of Chiropractic
    Examiners, 
    211 Conn. 508
    , 525, 
    560 A.2d 403
     (1989);
    see also General Statutes § 4-178 (8) (administrative
    ‘‘agency’s experience, technical competence, and spe-
    cialized knowledge may be used in the evaluation of
    the evidence’’).
    ‘‘[M]edical examining boards have expertise in the
    standards of care in their professions because they are
    comprised of practicing members of the profession.
    . . . It is to be presumed that the members of the . . .
    board, as composed under the statute, are qualified to
    pass upon questions of professional conduct and com-
    petence. . . . [E]xpert testimony on standards of care
    is not required in disciplinary hearings before medical
    examining boards. . . . If medical examining boards
    can rely on their own expertise on standards of care
    in disciplinary hearings, then they need not promulgate
    administrative regulations governing the standard of care.
    The UAPA provides that any agency may use its experi-
    ence, technical competence and specialized knowledge
    in the evaluation of evidence in contested cases.’’ (Cita-
    tions omitted; internal quotation marks omitted.) Fleisch-
    man v. Board of Examiners in Podiatry, 
    22 Conn. App. 181
    , 188–89, 
    576 A.2d 1302
     (1990).
    In Pet v. Dept. of Health Services, 
    228 Conn. 651
    , 665,
    
    638 A.2d 6
     (1994), the plaintiff argued on appeal, inter
    alia, that the medical examining board improperly relied
    on its own expertise in assessing the charges against
    him. Specifically, the plaintiff argued that ‘‘the board
    . . . reached unsubstantiated conclusions regarding
    the appropriate standard of care, contrary to the expert
    authority he had presented to the panel.’’ Id., 666. Although
    ‘‘a person charged with professional misconduct has
    the right to offer expert opinions at the hearing before
    the [medical examining] board’’; (internal quotation marks
    omitted) id., 666; our Supreme Court in Pet upheld the
    trial court’s determination that there was no abuse of
    discretion by the board as to the standard of care
    employed in its determination and concluded: ‘‘It was
    not improper for the board to utilize its own expertise
    in reaching its conclusions regarding the plaintiff’s
    professional conduct.’’ (Emphasis added.) Id., 667.
    Applying the facts of the present case to the governing
    law, we agree with the court’s conclusion that it was
    proper for the commission to rely on its own expertise
    in assessing the evidence and in reaching its determina-
    tion that the plaintiff had breached the applicable stan-
    dard of care. In the present case, the record reveals
    that the commission relied on the informed consent
    requirements of the AAPD, testimony from multiple
    witnesses—including Kohn, Federman, Guzzardi, the
    patient’s mother, and the plaintiff—as well as its own
    expertise in the practice of dentistry. Notwithstanding
    the other evidence considered, the commission prop-
    erly relied on its own expertise, technical competence,
    and specialized knowledge in concluding that the gen-
    eral consent form that the plaintiff had obtained from
    the patient’s mother was insufficient to meet the appro-
    priate standard of care.
    The plaintiff’s reliance on Jutkowitz v. Dept. of Health
    Services, 
    220 Conn. 86
    , 
    596 A.2d 374
     (1991), to the
    contrary, is misplaced. In Jutkowitz, the court found
    that the board was not composed of a majority of
    experts where it was composed of one public member
    and one chiropractor. See 
    id.,
     109–12. Jutkowitz simply
    reaffirmed the rule articulated in Levinson. See Levin-
    son v. Board of Chiropractic Examiners, supra, 
    211 Conn. 525
    . We already have concluded, and the plaintiff
    does not dispute, that the commission in the present
    case was composed of a majority of experts in the field
    of dentistry.
    Rather, the plaintiff argues that the relevant field of
    expertise is not dentistry, but more precisely, the field
    of pediatric dentistry. The plaintiff cites no support for
    the contention that expertise in the specialized field of
    pediatric dentistry was required for the commission
    members to rely on their own expertise to determine
    the applicable standard of care. Indeed, there is no
    separate and distinct commission in the state of Con-
    necticut authorized to handle licensing matters con-
    cerning pediatric dentistry. The commission is com-
    prised of three public members and six practitioners
    in dentistry. See General Statutes § 20-103a. The com-
    mission, as well as the panel of three of those members
    that conducted the hearings, was comprised of a major-
    ity of experts in the field of dentistry. ‘‘Every member
    of a profession is presumed to know the governing
    standards of practice.’’ Breiner v. State Dental Com-
    mission, 
    57 Conn. App. 700
    , 708, 
    750 A.2d 1111
     (2000).
    Thus, pursuant to our governing law, the commission
    was well within its statutory authority to rely on its
    own expertise in assessing the evidence and reaching
    its conclusion that the plaintiff had breached the appli-
    cable standard of care.
    Additionally, the plaintiff argues that General Stat-
    utes § 52-184c is the relevant provision that legally
    defines what constitutes a health care expert in a partic-
    ular field. Section 52-184c (a) applies only to ‘‘any civil
    action to recover damages resulting from personal
    injury or wrongful death . . . result[ing] from the neg-
    ligence of a health care provider . . . .’’ It is part and
    parcel of a broader statutory scheme applicable to civil,
    medical malpractice actions and is not applicable to
    the present case, an administrative licensing procedure,
    which is governed by § 4-178. Thus, the statutory defini-
    tion provided in § 52-184c is not applicable to this case.
    B
    The plaintiff next claims that the court erred in con-
    cluding that the commission properly permitted Feder-
    man to testify as an expert when Federman was not
    board certified and lacked knowledge concerning the
    prevailing standard of care. According to the plaintiff,
    Federman’s testimony was inadmissible as to the stan-
    dard of care, her opinions were ‘‘unreliable and inadmis-
    sible,’’ and the admission of Federman’s ‘‘testimony
    against [the] plaintiff’s objection [was] unlawful.’’ We
    are not persuaded.
    In its memorandum of decision, the court stated:
    ‘‘Federman, an experienced pediatric dentist for over
    twenty years, had been assigned review responsibilities
    of various complaints by the commission for five years.
    Under the case law, the commission did not err in
    allowing her to testify as the commission’s expert. See
    Weaver v. McKnight, 
    313 Conn. 393
    , 405, 
    97 A.3d 920
    (2014). Under Weaver, the commission had broad dis-
    cretion to qualify Federman as a witness. She had infor-
    mation not known to the public in general and offered
    to provide the commission with her helpful knowledge.
    The plaintiff also called . . . Kohn as his expert, and
    the commission made use of Kohn’s testimony in its
    final decision as well. . . . It should be borne in mind
    that the commission had the authority to judge the
    credibility of the witnesses, and participants at the hear-
    ing, including Federman [and] Kohn . . . .’’
    In Fleischman v. Board of Examiners in Podiatry,
    supra, 
    22 Conn. App. 189
    , which involved a professional
    licensure proceeding, the plaintiff challenged the expert
    testimony presented concerning the standards of care
    in podiatry. Specifically, the plaintiff argued that the
    expert testimony presented to the board was so general
    that it was ‘‘virtually irrelevant.’’ (Internal quotation
    marks omitted.) Id., 189. This court stated: ‘‘The proba-
    tive value of the evidence was for the board to deter-
    mine in the first instance, and that determination will
    not be disturbed on appeal unless it was arbitrary or
    an abuse of discretion. . . . Moreover, even supposing
    that [the expert’s] testimony was completely irrelevant,
    the board was not required to hear expert testimony
    on standards of care in the first place.’’ (Citation omit-
    ted.) Id. Accordingly, the credibility of Federman’s testi-
    mony was for the commission to consider in its determi-
    nation of the applicable standard of care in this
    professional licensure proceeding.
    The plaintiff further claims that Federman ‘‘must be
    board certified as the plaintiff is, in order to testify on
    the prevailing standard of care,’’ and that because she
    is not board certified, she is not a ‘‘ ‘similar health care
    provider’ ’’ as defined pursuant to § 52-184c (c). As we
    stated previously in this opinion, § 52-184c is part of
    the statutory scheme that relates to medical malpractice
    actions and is inapplicable to our resolution of the pres-
    ent case. The plaintiff’s claims as to Federman’s testi-
    mony, therefore, fail.
    C
    The plaintiff next claims that the court improperly
    rejected his challenge to the commission’s finding that
    he breached the standard of care by failing to obtain
    informed consent for placing more than one stainless
    steel crown on the patient’s teeth because (1) he did
    obtain informed consent for the dental work performed
    and (2) the commission, in finding a deviation from
    the standard of care, acted in excess of its statutory
    authority.
    1
    With respect to the plaintiff’s claim that he obtained
    informed consent for the dental work performed, the
    plaintiff argues that ‘‘[t]he [patient’s] mother consented
    to the use of multiple crowns as needed, and to treating
    unforeseen conditions.’’ We disagree.
    Our review of this claim is governed by the substantial
    evidence rule. See Nussbaum v. Dept. of Energy &
    Environmental Protection, supra, 
    206 Conn. App. 739
    (‘‘[r]eview of an administrative agency decision requires
    a court to determine whether there is substantial evi-
    dence in the administrative record to support the
    agency’s findings of basic fact and whether the conclu-
    sions drawn from those facts are reasonable’’ (internal
    quotation marks omitted)).
    In support of his contention that he did obtain informed
    consent for the dental work performed on the patient,
    the plaintiff relies on the standard consent form that
    the patient’s mother signed on the day of the proce-
    dure.12 The commission, however, specifically found
    that ‘‘[t]he plaintiff’s standard form of consent, [which
    was] silent on the mother’s understanding of the proce-
    dure, [did] not govern,’’ as the mother, at the time of
    signing that form, specifically had told the plaintiff that
    she expected to hear from him during the operation on
    the patient. Moreover, the commission concluded, on
    the basis of the testimony from the patient’s mother,
    which it found credible, and Guzzardi, that the patient’s
    mother had not given her consent to place the crowns
    but, rather, had requested that the plaintiff speak with
    her after obtaining X-rays. The plaintiff’s expert, Kohn,
    even testified that if the testimony of the patient’s
    mother was true concerning her request to speak with
    the plaintiff after X-rays were taken, then the plaintiff’s
    conduct violated the standard of care because his actions
    exceeded the consent he received from the standard
    written form. The commission’s determination was based
    on its assessment of the credibility of the witnesses,
    which is not for this court or the trial court to second-
    guess. See Goldstar Medical Services, Inc. v. Dept. of
    Social Services, 
    supra,
     
    288 Conn. 830
     (‘‘[i]t is well estab-
    lished that it is the exclusive province of the trier of fact
    to make determinations of credibility, crediting some,
    all, or none of a given witness’ testimony’’). Because
    the record contains substantial evidence to support the
    commission’s finding that the plaintiff violated the stan-
    dard of care by not obtaining informed consent, the
    plaintiff’s claim fails.
    The plaintiff further argues that, ‘‘[e]ven if the moth-
    er’s claim is true and credible, [his failure] to entertain
    her request [was] legally insufficient to support a claim
    of lack of informed consent.’’ The plaintiff, again, relies
    on a medical malpractice case in support of this con-
    tention. As we already have noted, in administrative
    licensing proceedings, the relevant medical board is
    authorized to ascertain the standard of care, which, in
    the present case, meant determining the proper stan-
    dard by which to obtain informed consent. See Levin-
    son v. Board of Chiropractic Examiners, supra, 
    211 Conn. 525
    . The plaintiff’s claim, thus, lacks merit.
    2
    The plaintiff next claims that the commission acted
    in excess of its statutory authority under § 20-114 (a)
    (2) by ordering disciplinary sanctions as a remedy for
    his alleged violation of the standard of care for failing
    to obtain informed consent.13 We are not persuaded.
    Section 20-114 (a) (2) provides in relevant part that
    the commission may impose sanctions when there is
    ‘‘proof that a practitioner has become unfit or incompe-
    tent or has been guilty of cruelty, incompetence, negli-
    gence or indecent conduct toward patients . . . .’’ The
    plaintiff claims that the language in the statute does
    not grant the commission the authority to discipline
    him in this case because the department did not allege
    negligence or incompetence in its charges, and the com-
    mission’s finding of lack of informed consent is not the
    same as a finding that he was incompetent or unskillful.
    In Altholtz v. Dental Commission, 
    4 Conn. App. 307
    ,
    310, 
    493 A.2d 917
     (1985), this court affirmed the trial
    court’s dismissal of the plaintiff dentist’s administrative
    appeal. On appeal, the plaintiff in Altholtz claimed, inter
    alia, that § 20-114 was unconstitutionally vague. This
    court concluded that the statute was not vague, stating:
    ‘‘Terms associated with the trade or business with
    which a given statute is concerned should be accorded
    the meaning which they would convey to an informed
    person in that trade or business. . . . We presume that
    members of a professional health licensing board are
    competent to decide on the basis of such terms whether
    certain conduct is in derogation of professional stan-
    dards. . . . It is also our view that what constitutes
    ‘unprofessional conduct’ and what renders a profes-
    sional ‘unfit’ or ‘incompetent’ are to be determined ‘by
    those standards which are commonly accepted by those
    practicing the same profession in the same territory.
    . . . These standards are part of the ethics of the pro-
    fession, and every member of the profession should be
    regarded as an expert with regard to the determination
    of their meaning.’’ (Citations omitted.) Id., 314–15. Thus,
    in light of this court’s decision in Altholtz, it was well
    within the commission’s authority to determine the
    meaning of the terms in § 20-114 (a) (2) relevant to the
    practice of dentistry.
    In the present case, the commission determined that
    the plaintiff’s failure to provide the patient’s mother
    with informed consent fell below the standard of care
    and, as a result, it imposed disciplinary measures against
    the plaintiff. The court concluded that § 20-114 (a) (2)
    ‘‘allows the commission to take disciplinary action when
    there is ‘proof that a practitioner has become unfit or
    incompetent or has been guilty of cruelty, incompe-
    tence, negligence or indecent conduct towards patients.’
    However, both [Altholz v. Dental Commission, supra,
    
    4 Conn. App. 307
    , and Macko v. State Dental Commis-
    sion, Superior Court, judicial district of New Britain,
    Docket No. CV-XX-XXXXXXX (January 26, 2010)] allow
    the commission to take disciplinary action based on a
    dentist falling below a standard of care. These cases
    find [that] the use of incompetence and/or negligence
    in § 20-114 (a) (2) [is] equivalent to ‘standard of care.’
    This has been in our law in the discipline of medical
    professionals since at least 1949. See Jaffe v. Dept. of
    Health, 
    135 Conn. 339
    , 351, 
    64 A.2d 330
     (1949).’’ We
    agree with the court. Accordingly, we conclude that
    the commission acted within its statutory authority to
    discipline the plaintiff as it did in this case.
    D
    The plaintiff next challenges the court’s determina-
    tion that the evidence in the record supports the com-
    mission’s finding that he failed to adequately chart car-
    ies and decalcifications in violation of the standard of
    care. The plaintiff alleges, in effect, that the record does
    not contain substantial evidence to support this finding.
    We do not agree.
    In its final decision, the commission concluded that
    the department did not sustain its burden of proof as
    to the charges that the plaintiff ‘‘placed one or more
    crowns without adequate justification, or without ade-
    quately documented justification . . . .’’ In its memo-
    randum of decision, the court concluded that ‘‘the
    record permitted the commission to find . . . that the
    plaintiff failed to provide the required full details for
    his decision to place the additional crowns.’’ On appeal,
    the defendant points to this purported discrepancy
    between the court’s conclusion and the commission’s
    finding as to the adequacy of the charting for the place-
    ment of additional crowns. Although we agree that the
    court misstated the commission’s conclusion, any error
    was harmless given that the plaintiff was not disciplined
    for failing to adequately chart the placement of the
    additional crowns and given that substantial evidence
    in the record existed to support the commission’s actual
    finding of inadequate charting of caries and decalcifica-
    tions, for which, in part, the disciplinary action was
    imposed.
    In the present case, the commission concluded that
    the plaintiff had failed to meet the standard of care due
    to his inadequate charting. In making that finding, the
    commission relied on ample evidence, including the
    plaintiff’s operative note made during his treatment of
    the patient, multiple X-rays of the patient, and witness
    testimony concerning the plaintiff’s charting. In its final
    decision, in support of this finding, the commission
    explained: ‘‘Kohn testified that cervical decalcification
    of teeth is part of the cavities process and the initial
    lesion of tooth decay or infection of the tooth. . . . It
    has a chalky white appearance and is the first sign of
    clinical tooth decay. . . . Kohn also testified that,
    when an operative note makes a notation for multisur-
    face caries, it could mean decalcification, part of a
    continuum of tooth decay. It can include decalcified
    lesions that are really soft and chalky, which can be
    just scraped away. It can also include a decalcification
    that is not soft, and which amounts to an actual cavity
    . . . . Lastly . . . Kohn testified that based on the
    quality of the X-ray images he could not discern any
    interproximal decay on the teeth except, possibly, on
    the distal side of tooth L and the distal side of tooth S.
    . . . Federman testified that she did not see any decay
    on the X-rays provided that warranted a crown.’’
    ‘‘The [commission] agrees with . . . Federman’s tes-
    timony that the X-rays fail to show cervical decalcifica-
    tions on [various teeth] that require crowns. The [com-
    mission] also finds that the [plaintiff’s] operative note
    fails to adequately describe the cervical decalcification
    that the [plaintiff] found in his examination. The [plain-
    tiff’s] operative note does not describe whether the
    cervical decalcification was at the initial chalky white
    stage that could be scraped away or whether it amount
    to a cavity and therefore warranted more aggressive
    treatment.’’
    On the basis of this evidence, the commission con-
    cluded that the ‘‘[d]epartment has sufficiently estab-
    lished . . . that the [plaintiff] failed to adequately chart
    findings of cervical decalcification in violation of the
    standard of care.’’ We agree and conclude that the
    defendant’s challenge to the sufficiency of the evidence
    in the record to support that finding is unavailing.
    E
    The plaintiff’s next claim is that there are unresolved
    inconsistences in the commission’s decision. Specifi-
    cally, the plaintiff argues that ‘‘the final finding that
    the treatment provided was justified according to the
    record . . . is inconsistent with the finding that [the]
    plaintiff’s charting to justify the crowns is inadequate.’’
    (Footnote omitted.)We are not persuaded.
    In its final decision, the commission found that the
    department did not meet its burden of proving the
    charge that the plaintiff placed one or more crowns
    without adequate justification, or without adequately
    documented justification. The commission did find,
    however, as it had in its initial decision, that the depart-
    ment did meet its burden to prove the charges that the
    plaintiff failed to adequately chart findings of cervical
    decalcification and that the plaintiff failed to adequately
    chart caries or other dental disease for one or more of
    the teeth that he crowned. The six charges that the
    department alleged against the plaintiff are not depen-
    dent on one another. The commission was well within
    its authority to find that the department proved some
    of the charges alleged against the plaintiff, while finding
    that the department had failed to prove other charges.
    See Wolf v. Commissioner of Motor Vehicles, 
    70 Conn. App. 76
    , 83, 
    797 A.2d 567
     (2002) (‘‘the existence of
    contradictory evidence and the possibility of drawing
    two inconsistent conclusions from the evidence does
    not preclude an administrative agency’s finding from
    being supported by substantial evidence’’). Accordingly,
    this claim fails.
    F
    The plaintiff’s final claim is that the court’s decision
    violates his right to fundamental fairness. We decline
    to review this claim.
    The plaintiff acknowledges that his constitutional
    claim is unpreserved and seeks review of it pursuant
    to State v. Golding, 
    213 Conn. 233
    , 239–40, 
    567 A.2d 823
     (1989), as modified by In re Yasiel R., 
    317 Conn. 773
    , 781, 
    120 A.3d 1188
     (2015). His claim is predicated
    on his assertion that informed consent was obtained
    properly. In making that assertion, the plaintiff appears
    to be challenging the commission’s assessment of the
    credibility of the witnesses, as well as its findings that
    he deviated from the standard of care by charting inade-
    quately and failing to obtain informed consent, which
    we already have addressed and have determined are
    not improper. The plaintiff argues in conclusory fashion
    that his constitutional right to fundamental fairness was
    violated; however, his claim, essentially, is another chal-
    lenge to the sufficiency of the evidence to support the
    finding that he deviated from the standard of care.
    Because the plaintiff has failed to explain what part of
    the proceedings allegedly constituted a violation of any
    constitutional right, the claim is inadequately briefed
    and we decline to review it. See State v. Henderson,
    
    47 Conn. App. 542
    , 558, 
    706 A.2d 480
     (‘‘[a]nalysis, rather
    than mere abstract assertion, is required in order to
    avoid abandoning an issue by failure to brief the issue
    properly’’ (internal quotation marks omitted)), cert.
    denied, 
    244 Conn. 908
    , 
    713 A.2d 8298
     (1998). Moreover,
    our Supreme Court repeatedly has held that ‘‘the proce-
    dures required by the UAPA exceed the minimal proce-
    dural safeguards mandated by the due process clause.’’
    (Internal quotation marks omitted.) Pet v. Dept. of
    Health Services, 
    supra,
     
    228 Conn. 661
    .
    The judgment is affirmed.
    In this opinion the other judges concurred.
    1
    Dental caries are defined as ‘‘a destructive disease of the teeth that starts
    at the external surface [and] is followed . . . with subsequent cavitation
    and direct bacterial invasion . . . .’’ Stedman’s Medical Dictionary (28th
    Ed. 2006) p. 316.
    2
    We note that, in his principal appellate brief, the plaintiff sets forth
    eleven separate issues on appeal. For judicial convenience, we have distilled
    the plaintiff’s arguments to the aforementioned claims.
    3
    We note that the commission did not raise the issue of subject matter
    jurisdiction as an alternative ground for affirmance pursuant to Practice
    Book § 63-4 (a) (1) or file a cross appeal from the Superior Court’s ruling
    pursuant to Practice Book § 61-8. ‘‘Nevertheless, we consider this issue on
    its merits because it implicates our subject matter jurisdiction and, therefore,
    may be raised at any time. See, e.g., Office of the Governor v. Select Commit-
    tee of Inquiry, 
    271 Conn. 540
    , 569, 
    858 A.2d 709
     (2004). Moreover, the
    [plaintiff has] not been prejudiced by the [commission’s] late raising of the
    . . . issue on appeal because that question was argued extensively before
    the [Superior Court] . . . .’’ Connecticut Coalition for Justice in Education
    Funding, Inc. v. Rell, 
    295 Conn. 240
    , 253 n.17, 
    990 A.2d 206
     (2010).
    4
    The department investigates complaints concerning the competency of
    licensed health care professionals pursuant to General Statutes §§ 19a-14
    (b) (4) and 20-103a. If the department’s investigation determines that proba-
    ble cause exists, it issues a statement of charges regarding the alleged
    improper conduct to the appropriate board.
    Moreover, we note that, although subsection (b) of § 19a-14 has been the
    subject of an amendment since the events underlying this appeal; see Public
    Acts 2018, No. 18-48, § 4; that amendment has no bearing on this appeal,
    and, therefore, we refer to the current revision of the statute.
    5
    The commission’s enabling act, General Statutes § 20-103a, provides in
    relevant part: ‘‘(a) The State Dental Commission shall consist of nine mem-
    bers . . . six of whom shall be practitioners in dentistry residing in this
    state who are in good standing in their profession and three of whom shall
    be public members. . . .
    (b) . . . Said commission shall (1) hear and decide matters concerning
    suspension or revocation of licensure, (2) adjudicate complaints filed against
    practitioners and (3) impose sanctions where appropriate.’’
    6
    General Statutes § 20-114 (a) provides in relevant part: ‘‘The Dental
    Commission may take any of the actions set forth in section 19a-17 for any
    of the following causes . . . (2) proof that a practitioner has become unfit
    or incompetent or has been guilty of cruelty, incompetence, negligence or
    indecent conduct toward patients . . . .’’
    Although § 20-114 (a) has been the subject of an amendment since the
    events underlying this appeal; see Public Acts 2016, No. 16-66, § 12; that
    amendment has no bearing on this appeal, and, therefore, we refer to the
    current revision of the statute.
    7
    The commission explained in its final decision: ‘‘Decalcification of teeth
    is part of the cavities process and the initial lesion of teeth decay or infection
    of the tooth. It is a clinical sign of tooth decay.’’
    8
    The panel conducted the hearing in accordance with General Statutes
    § 4-166 et seq., and § 19a-9-1 et seq. of the Regulations of Connecticut
    State Agencies.
    9
    Section 19a-9-25 of the Regulations of Connecticut State Agencies pro-
    vides in relevant part: ‘‘If a hearing is held before less than a majority of
    the members of a board who are authorized by law to render a final decision,
    a majority of the members of a board shall review all rulings on dispositive
    motions and shall render the final decision. . . .’’
    10
    Finding number twenty-six of the commission’s initial decision stated:
    ‘‘In accordance with the [AAPD] [g]uidelines, stainless steel crowns are an
    appropriate treatment for interproximal multi-surface caries in primary
    teeth.’’
    11
    The amended finding number twenty-six in the commission’s final deci-
    sion provides in relevant part: ‘‘The AAPD guideline does not establish the
    standard of care. It makes recommendations if certain circumstances are
    present based upon clinical presentation. . . . In this case, based upon the
    commission’s review of all of the evidence, including the X-rays, and includ-
    ing the testimony of [Federman], the commission concludes that [the plain-
    tiff] did not practice below the standard of care with respect to the placement
    of the stainless steel crowns.’’
    12
    Specifically, the plaintiff relies on the following language in the consent
    form: ‘‘I understand that my child’s doctor may find or discover additional
    conditions which in his professional judgment make it advisable to perform
    additional or different procedures than those planned. I authorize my doctor
    and his assistants, and other healthcare providers to perform such other
    procedures which they deem advisable in their professional judgment.’’
    13
    The plaintiff also claims that the court improperly rejected his argument
    that the commission’s order placing him on probation was arbitrary and
    unreasonable. The plaintiff has failed to brief this claim adequately, and,
    thus, we decline to review it. See Canner v. Governor’s Ridge Assn., Inc.,
    
    210 Conn. App. 632
    , 653, 
    270 A.3d 694
     (2022) (‘‘[W]e are not required to
    review issues that have been improperly presented to this court through an
    inadequate brief. . . . Analysis, rather than [mere] abstract assertion, is
    required in order to avoid abandoning an issue by failure to brief the issue
    properly.’’ (Internal quotation marks omitted.)).