Bagent v. Blessing Care Corporation ( 2007 )


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  •                          Docket No. 102430.
    IN THE
    SUPREME COURT
    OF
    THE STATE OF ILLINOIS
    SUZANNE BAGENT, Appellee, v. BLESSING CARE
    CORPORATION, d/b/a Illini Community Hospital, et al., Appellants.
    Opinion filed January 19, 2007.
    JUSTICE FREEMAN delivered the judgment of the court, with
    opinion.
    Chief Justice Thomas and Justices Fitzgerald, Kilbride, Garman,
    Karmeier, and Burke concurred in the judgment and opinion.
    OPINION
    Plaintiff, Suzanne Bagent, filed a complaint in the circuit court of
    Pike County against defendants, Misty Young and her former
    employer, Blessing Care Corporation, doing business as Illini
    Community Hospital (Illini Hospital or hospital), under a theory of
    respondeat superior. The circuit court entered summary judgment in
    favor of Illini Hospital. A divided panel of the appellate court reversed
    the judgment. 
    363 Ill. App. 3d 916
    . We allowed Illini Hospital’s
    petition for leave to appeal. 210 Ill. 2d R. 315(a). We now reverse the
    judgment of the appellate court, and remand the cause to the circuit
    court for further proceedings.
    I. BACKGROUND
    The record, which includes Young’s deposition testimony,
    contains the following pertinent evidence. In August 2001, Illini
    Hospital hired Young as a phlebotomist, i.e., a person trained in
    drawing blood. In February 2003, the hospital required employees,
    including Young, to attend a training session regarding the Health
    Insurance Portability and Accountability Act of 1996 (HIPAA) (Pub.
    L. No. 104–191, 
    110 Stat. 1936
    ) and its privacy provisions. Young
    attended the session and signed the hospital’s confidentiality policy
    and code of conduct, acknowledging in each document that she
    understood and accepted its terms. Attendees at the training session
    received a motto to remember: “What you see here, and what you
    hear here, remains here.”
    Young understood the hospital’s confidentiality rules to mean that
    you “[b]asically don’t say anything. Everything is private.” She
    understood that the only persons to whom she could give confidential
    information were “[d]octors, nurses directly involved with that
    patient’s care.” She additionally understood that members of a
    patient’s family were not so authorized. Rather, she was “supposed to
    tell the family members to get in contact with a nurse that’s taking
    care of that patient.”
    Young received a fax from a facility that performs tests for Illini
    Hospital. The fax contained results of plaintiff’s blood test, which
    indicated to Young that plaintiff was pregnant. Young made two
    copies, one for plaintiff’s physician and one for hospital records.
    On a subsequent weekend night, Young and several of her friends
    visited a local tavern. Plaintiff’s sister, Sarah Bagent, was a waitress
    there and happened to be one of Young’s best friends. According to
    Young’s deposition: “I didn’t plan on going into the bar and trying to
    find Sarah, you know. The only thing I was thinking at the moment is,
    hi, Sarah, how are you, how is your sister doing?” Young further
    recounted her conversation with Sarah as follows:
    “Little chitchat here and there, hi, how are you, what’s
    going on, how have you been, who are you seeing, stuff like
    that. And then how is your sister, Suzanne, and how is she
    feeling? And she’s [Sarah] like what do you mean? I’m like I
    thought she was pregnant, you know. And she’s like no. And
    -2-
    from there on out, I told her, I said I’m really sorry. Actually,
    I told her I was sorry. I said please don’t tell Suzanne I said
    that I told you. Because she told me she’s like how did you
    find this out? And she was just asking me more and more
    questions. And I’m like, well, I seen her result. I said that I
    could get fired for this, I’m really sorry, I didn’t realize that
    you didn’t know. I just assumed. And she’s like, no, its okay,
    it’s all right. She’s like Suzanne won’t care, blah, blah, blah.”
    Young explained that, as soon as she said it, she “instantly knew” that
    she had made a mistake.
    Further, Young explained her disclosure as follows:
    “[T]he only reason why I said something that evening was
    because [Sarah] was a friend of mine, and I was assuming that,
    one of my best friends and her twin and being sisters, that they
    would speak to each other about this. And I just assumed.
    And assuming makes an ass out of me.”
    That was the only conversation Young had with Sarah. Young
    testified in her deposition that they had subsequently avoided each
    other.
    On October 13, 2003, plaintiff telephoned Connie Schroeder, chief
    executive officer of Illini Hospital, to complain that plaintiff’s patient
    confidentiality had been violated. Upon investigation, Schroeder
    learned that Young had disclosed the information. On December 14,
    2003, Young accepted the hospital’s offer of resignation in lieu of
    termination.
    Plaintiff timely filed a complaint, in which she pled separate counts
    not only against Young, but also against Illini Hospital under a theory
    of respondeat superior. Plaintiff alleged breach of health-care
    practitioner/patient confidentiality, invasion of privacy, negligent
    infliction of emotional distress and, against Young alone, intentional
    infliction of emotional distress, all based on a violation of the Hospital
    Licensing Act (210 ILCS 85/1 et seq. (West 2004)), the Managed
    Care Reform and Patient Rights Act (215 ILCS 134/1 et seq. (West
    2004)), and article I, section 12, of the Illinois Constitution (Ill. Const.
    1970, art. I, §12). Plaintiff also pled common law negligent infliction
    of emotional distress and, against Young alone, common law
    intentional infliction of emotional distress.
    -3-
    In its answer, Illini Hospital admitted that Young discovered
    certain information about plaintiff from reviewing plaintiff’s medical
    records and revealed that information to plaintiff’s sister at a tavern.
    Illini Hospital further alleged, however, that when Young revealed the
    information, she was acting outside the scope of her employment with
    the hospital.
    In her answer, Young alleged as follows. At the time the lawsuit
    arose, she was an employee of Illini Hospital. Young admitted that, in
    the course of her duties, she saw certain medical records pertaining to
    plaintiff. Young further admitted that she inadvertently revealed one
    of plaintiff’s test results in a private conversation with plaintiff’s twin
    sister when asking the sister how plaintiff was feeling.
    Discovery adduced the above-recited evidence in the form of
    depositions and affidavits with attached documents. Illini Hospital
    moved for summary judgment against plaintiff. The hospital
    contended, inter alia: that the Illinois Constitution and statutes do not
    authorize a private right of action; and that the hospital was not
    vicariously liable for Young’s actions because, when Young breached
    plaintiff’s confidentiality, she was acting outside the scope of her
    employment. Young filed a motion for summary judgment, in which
    she joined in the hospital’s summary judgment motion as it pertained
    to those counts pled against her. Also, plaintiff moved for partial
    summary judgment against Young only on the issue of liability, leaving
    the issue of damages for trial.
    Following a hearing, the circuit court ruled as follows. The court
    entered summary judgment in favor of Illini Hospital and Young on
    those counts alleging statutory causes of action, ruling that those
    statutes do not authorize a private right of action. Nonetheless, the
    court found that a common law right of privacy exists to allow
    plaintiff to bring an action against Young for violation of plaintiff’s
    common law right to privacy. The court granted plaintiff’s motion for
    partial summary judgment against Young regarding whether Young
    improperly revealed plaintiff’s confidential information, but the court
    ruled that issues as to negligent or intentional infliction of emotional
    distress and damages were to be determined at trial.
    Further, the circuit court entered summary judgment in favor of
    Illini Hospital. The court found that Young’s disclosure to plaintiff’s
    sister was not made in the course of or within the scope of Young’s
    -4-
    employment, and that no jury could find that Young made the
    disclosure to serve the purposes of Young’s employer, i.e., the
    hospital. In its ruling, the circuit court expressly observed that plaintiff
    did not claim that the hospital was directly liable based on any
    allegations of negligent hiring or training but, rather, plaintiff claimed
    that the hospital was vicariously liable under a theory of respondeat
    superior. The court observed that although there could be a cause of
    action for negligent hiring or negligent training, by its ruling it was not
    addressing or deciding that issue. Also, the court noted that its ruling
    would not prohibit or preclude plaintiff from refiling her complaint to
    include allegations of negligent hiring or training. The circuit court
    expressly found that this was a final judgment as to Illini Hospital, and
    that there was no just reason to delay enforcement or appeal of the
    judgment. See 210 Ill. 2d R. 304(a).
    Plaintiff’s sole contention before the appellate court was that the
    circuit court erred in granting summary judgment in favor of Illini
    Hospital. Plaintiff argued that the hospital was vicariously liable for
    Young’s violation of plaintiff’s common law right to privacy under a
    theory of respondeat superior. A divided panel of the appellate court
    reversed the summary judgment in favor of the hospital. 
    363 Ill. App. 3d 916
    . The appellate court concluded that the disclosure of plaintiff’s
    medical information was not the kind of conduct that Young was
    employed to perform and that Young was not working as a
    phlebotomist at the time of her improper disclosure. 363 Ill. App. 3d
    at 923. However, the appellate court concluded that a question of
    fact, precluding summary judgment, existed as to whether the purpose
    of Young’s disclosure was motivated, at least in part, by a purpose to
    serve the hospital. 363 Ill. App. 3d at 923-24. The appellate court
    remanded the cause for further proceedings.
    Presiding Justice Turner dissented. He opined that no purpose was
    served when Young told plaintiff’s sister about plaintiff’s pregnancy.
    The dissent opined: “No reasonable jury could find Young’s actions
    were even partly motivated by a purpose to serve Illini Hospital.” 363
    Ill. App. 3d at 926 (Turner, P.J., dissenting). The dissent reasoned
    that, because Young’s conduct was outside the scope of her
    employment, Illini Hospital could not be held vicariously liable. 363
    Ill. App. 3d at 926 (Turner, P.J., dissenting).
    This court allowed Illini Hospital’s petition for leave to appeal.
    -5-
    210 Ill. 2d R. 315(a). We subsequently granted Cook County and the
    Illinois Association of Defense Trial Counsel leave to submit amicus
    curiae briefs in support of Illini Hospital. We also granted the Illinois
    Trial Lawyers Association leave to submit an amicus curiae brief in
    support of plaintiff. 155 Ill. 2d R. 345. We will refer to additional
    pertinent background in the context of our analysis of the issues.
    II. ANALYSIS
    This matter is before us on the grant of summary judgment in
    favor of Illini Hospital. The purpose of summary judgment is not to
    try a question of fact, but rather to determine whether a genuine
    question of material fact exists. Adams v. Northern Illinois Gas Co.,
    
    211 Ill. 2d 32
    , 42-43 (2004); Gilbert v. Sycamore Municipal Hospital,
    
    156 Ill. 2d 511
    , 517 (1993). Summary judgment is appropriate only
    where “the pleadings, depositions, and admissions on file, together
    with the affidavits, if any, show that there is no genuine issue as to any
    material fact and that the moving party is entitled to a judgment as a
    matter of law.” 735 ILCS 5/2–1005(c) (West 2004).
    In determining whether a genuine issue as to any material fact
    exists, a court must construe the pleadings, depositions, admissions,
    and affidavits strictly against the movant and liberally in favor of the
    opponent. A triable issue precluding summary judgment exists where
    the material facts are disputed or where, the material facts being
    undisputed, reasonable persons might draw different inferences from
    the undisputed facts. Although summary judgment can aid in the
    expeditious disposition of a lawsuit, it remains a drastic means of
    disposing of litigation and, therefore, should be allowed only where
    the right of the moving party is clear and free from doubt. Adams, 
    211 Ill. 2d at 43
     (and cases cited therein). If the plaintiff fails to establish
    any element of the cause of action, summary judgment for the
    defendant is proper. Governmental Interinsurance Exchange v.
    Judge, 
    221 Ill. 2d 195
    , 215 (2006); Espinoza v. Elgin, Joliet &
    Eastern Ry. Co., 
    165 Ill. 2d 107
    , 114 (1995). In appeals from
    summary judgment rulings, review is de novo. Adams, 
    211 Ill. 2d at 43
    ; Espinoza, 
    165 Ill. 2d at 113
    .
    In the present case, the circuit court ruled that plaintiff could
    proceed against Young for violation of plaintiff’s common law right
    -6-
    to privacy, negligent infliction of emotional distress and, which
    plaintiff pled only against Young, intentional infliction of emotional
    distress. The appellate court held that a genuine issue of material fact
    exists whether Illini Hospital is vicariously liable on plaintiff’s
    surviving theories.
    The general rule is that a person injured by the negligence of
    another must seek his or her remedy from the person who caused the
    injury. The relation of employer and employee is an exception to this
    general rule. Darner v. Colby, 
    375 Ill. 558
    , 560 (1941); Metzler v.
    Layton, 
    373 Ill. 88
    , 91 (1939). Under the theory of respondeat
    superior, an employer can be liable for the torts of an employee, but
    only for those torts that are committed within the scope of the
    employment. Wright v. City of Danville, 
    174 Ill. 2d 391
    , 405 (1996);
    Pyne v. Witmer, 
    129 Ill. 2d 351
    , 359 (1989). Indeed, the employer’s
    vicarious liability extends to the negligent, willful, malicious, or even
    criminal acts of its employees when such acts are committed within
    the scope of the employment. See Mitchell v. Norman James
    Construction Co., 
    291 Ill. App. 3d 927
    , 932 (1997); Randi F. v. High
    Ridge YMCA, 
    170 Ill. App. 3d 962
    , 964 (1988); Webb v. Jewel Cos.,
    
    137 Ill. App. 3d 1004
    , 1006 (1985).
    The term “scope of the employment,” used interchangeably with
    “in the course of the employment,” refers to a “bare formula,” whose
    “very vagueness has been of value in permitting a desirable degree of
    flexibility in decisions.” W. Keeton, Prosser & Keeton on Torts §70,
    at 502 (5th ed. 1984). The Second Restatement of Agency has
    identified three general criteria in determining whether an employee’s
    acts are within the scope of employment.
    “(1) Conduct of a servant is within the scope of
    employment if, but only if:
    (a) it is of the kind he is employed to perform;
    (b) it occurs substantially within the authorized time
    and space limits;
    (c) it is actuated, at least in part, by a purpose to serve
    the master ***[.]
    ***
    (2) Conduct of a servant is not within the scope of
    employment if it is different in kind from that authorized, far
    -7-
    beyond the authorized time or space limits, or too little
    actuated by a purpose to serve the master.’ (Restatement
    (Second) of Agency §228 (1958).)” Pyne, 
    129 Ill. 2d at 360
    .
    These three criteria are generally recognized (see, e.g., 1 J. Lee & B.
    Lindahl, Modern Tort Law §7:7, at 7-11, 7-12 (2d ed. 2002); W.
    Keeton, Prosser & Keeton on Torts §70, at 502 (5th ed. 1984)), and
    Illinois courts look thereto for guidance. Pyne, 
    129 Ill. 2d at 360
    . The
    Restatement labels section 228 as a “General Statement.” Subsequent
    sections elaborate these three criteria. Pyne, 
    129 Ill. 2d at 360
    ; see
    Restatement (Second) of Agency §228, Comment a, at 505 (1958)
    (“Sections 229-236 state the circumstances which determine whether
    acts can be considered to be within the scope of employment”).
    Whether an employee was acting within the course of the
    employment depends on the employment contract and the nature of
    the relationship, which must exist at the time of and in respect to the
    particular facts out of which the injury arose. Plaintiff has the burden
    of showing the contemporaneous relationship between the tortious act
    and the scope of employment. Pyne, 
    129 Ill. 2d at 360
    .
    We observe that the parties disagree as to whether the absence of
    any one section 228 criterion obviates consideration of the remaining
    two. Section 228 lists its three criteria conjunctively in determining
    whether conduct is within the scope of employment, but disjunctively
    in determining whether conduct is outside of the scope of
    employment, both of which suggests that the lack of any one criterion
    takes the conduct out of the scope of employment. Further, scholars
    have described the three section 228 criteria as requirements, all of
    which must be met to conclude that an employee was acting within the
    scope of employment. 1 J. Lee & B. Lindahl, Modern Tort Law §7:7,
    at 7-11 (2d ed. 2002); W. Keeton, Prosser & Keeton on Torts §70, at
    502 (5th ed. 1984). We hold that all three criteria of section 228 of the
    Second Restatement of Agency must be met to conclude that an
    employee was acting within the scope of employment. To make this
    conclusion, a court must consider all of the surrounding
    circumstances. Each case must depend on its own facts.
    Also, it is well settled that summary judgment “is generally
    inappropriate when scope of employment is at issue. [Citations.] Only
    if no reasonable person could conclude from the evidence that an
    employee was acting within the course of employment should a court
    -8-
    hold as a matter of law that the employee was not so acting.” Pyne,
    
    129 Ill. 2d at 359
    ; accord Restatement (Second) of Agency §228,
    Comment d, at 505 (1958) (“The question whether or not the act done
    is so different from the act authorized that it is not within the scope of
    the employment is decided by the court if the answer is clearly
    indicated; otherwise, it is decided by the jury”).
    In the present case, the appellate court analyzed Illini Hospital’s
    vicarious liability by way of the three criteria of section 228 of the
    Second Restatement of Agency. Regarding the first criterion, the
    appellate court concluded that Young’s disclosure of plaintiff’s
    medical records was not the kind of conduct Young was employed to
    perform. 363 Ill. App. 3d at 922-23. Although Illini Hospital agrees
    with this conclusion, plaintiff disagrees, contending that genuine issues
    of fact preclude this conclusion.
    Plaintiff relies on section 229 of the Second Restatement of
    Agency, which elaborates the first criterion of section 228, i.e.,
    whether the employee’s complained-of conduct is of the kind he or
    she is employed to perform. Section 229 instructs a court to consider
    the following factual matters in determining whether the complained-
    of act of the employee, although not authorized by the employer, is
    nevertheless so similar or incidental to employer-authorized conduct
    as to be within the scope of employment. Pertinent matters include:
    whether the act is one commonly done by such employees; the time,
    place, and purpose of the act; the previous relations between the
    employer and the employee; whether the act is outside the enterprise
    of the employer or, if within the enterprise, has not been entrusted to
    any employee; whether the employer has reason to expect that such
    an act will be done; the similarity in quality of the act done to the act
    authorized; whether the employer furnished to the employee the
    instrumentality by which the harm is done; and the extent of departure
    from the normal method of accomplishing an authorized result.
    Restatement (Second) of Agency §229(2) (1958).1 These factors refer
    primarily to the “physical activities” of employees. Since the phrase
    1
    Plaintiff concedes that two additional matters are not involved in this
    case: the extent to which the business of the employer is apportioned between
    different employees; and whether the act is seriously criminal.
    -9-
    “scope of employment” is used to determine the liability of the
    employer for the conduct of the employee, the ultimate question is
    whether or not the loss resulting from the employee’s acts should
    justly be considered as one of the normal risks to be borne by the
    employer. Restatement (Second) of Agency §229, Comment a, at 507
    (1958).
    The uncontradicted evidence in this case establishes that Young’s
    disclosure of plaintiff’s medical record was not the kind of conduct
    Young was employed to perform. Young’s discovery deposition and
    an affidavit from Kathy Hull, who oriented, trained, and supervised
    Young at Illini Hospital, prove that Young’s training as a phebotomist
    included drawing blood and keeping records. In a typical day, Young
    would draw blood, perform drug screens, conduct filing and billing,
    and deliver medical records to physicians’ mail boxes. Young was not
    employed to divulge confidential patient information while off duty
    and after hours in a tavern. See, e.g., Hargan v. Southwestern Electric
    Cooperative, Inc., 
    311 Ill. App. 3d 1029
    , 1033 (2000) (holding that
    any acts in which employee engaged with intent to woo plaintiff’s wife
    away from him during business meetings and trips simply had no
    connection to business of employer).
    The fact that Illini Hospital expressly forbade Young to reveal
    patient information bolsters our conclusion that Young’s disclosure of
    plaintiff’s medical records was not the kind of conduct she was
    employed to perform. Of course, an act of an employee, although
    forbidden, may be within the scope of employment. An employer
    cannot avoid vicarious liability for the misconduct of an employee by
    telling the employee to act carefully. Restatement (Second) of Agency
    §230, Comment c, at 512 (1958). However, it must be remembered
    that an act is outside of the scope of employment if it has no
    connection with the conduct the employee is required to perform.
    Prohibition to perform acts, except those of a certain category, may
    indicate that the scope of employment extends only to acts of that
    category. Furthermore, the employer’s prohibition may be a factor in
    determining, in an otherwise doubtful case, whether the act of the
    employee is incidental to the employment. The employer’s prohibition
    accentuates the limits of the employee’s permissible action and, hence,
    supports a finding that the prohibited act is entirely beyond the scope
    of employment. Restatement (Second) of Agency §230, Comment c,
    -10-
    at 512 (1958).
    In the present case, not only was Young’s disclosure of plaintiff’s
    medical records not incidental to Young’s employment, but the
    hospital plainly forbade Young from so doing. No reasonable person
    could conclude that Young’s conduct was the kind she was employed
    to perform.
    The second broad criterion of whether Young’s disclosure of
    plaintiff’s medical information was within the scope of her
    employment is whether the disclosure occurred substantially within the
    authorized time and space limits. Restatement (Second) of Agency
    §228 (1958). The appellate court noted the fact that Young was not
    working as a phlebotomist at the time of her improper disclosure.
    However, the court ultimately concluded that Young had a continuing
    duty to maintain patient confidentiality. The appellate court reasoned:
    “The hospital’s training of its employees did not limit the duty
    of the employee to maintain confidentiality of patients’
    medical information only during working hours. Rather, that
    duty, imposed by the hospital in the execution of its duties,
    was, according to its own training, to extend to all times and
    to all places. In effect, for purposes of patient confidentiality,
    Young was on duty 24 hours a day, 7 days a week.” 363 Ill.
    App. 3d at 923.
    The appellate court then concluded: “An employee entrusted with
    confidential information in the course of his or her employment has a
    duty not to disclose the information–without limitation as to time or
    space.” 363 Ill. App. 3d at 924.
    After considering all of the circumstances, it is clear that the first
    and third criteria of section 228 of the Second Restatement of Agency
    are absent from this case. Accordingly, we need not discuss the
    second criterion and do not express an opinion on the correctness of
    the appellate court’s analysis with respect thereto.
    The third criterion of whether Young’s disclosure of plaintiff’s
    medical information was within the scope of her employment is
    whether the disclosure was actuated, at least partially, by a purpose to
    serve the hospital. Restatement (Second) of Agency §228 (1958). The
    appellate court did not, and based on this record could not, hold that
    Young’s disclosure was motivated by any conceivable purpose of
    -11-
    serving the hospital. Rather, the appellate court’s only reference to the
    actuation criterion was the following italicized observation: “An
    employee entrusted with confidential information in the course of his
    or her employment has a duty not to disclose the information–without
    limitation as to time or space. The duty not to do so is actuated by the
    needs and requirements of the employer.” (Emphasis added.) 363 Ill.
    App. 3d at 924.
    The appellate court clearly misapprehended the import of the third
    criterion of section 228 of the Second Restatement of Agency.
    Elaborating on this criterion, section 235 of the Restatement provides
    that an act of an employee, i.e., the particular act of the employee that
    is at issue, is not within the scope of employment if it is done with no
    intention to perform it as part of or incident to a service on account of
    which he or she is employed. Restatement (Second) of Agency §235
    (1958). Section 235 explains that, rather than “the needs and
    requirements of the employer” (363 Ill. App. 3d at 924), it is the state
    of mind of the employee that is material. See, e.g., 1 J. Lee & B.
    Lindahl, Modern Tort Law §7:7, at 7-12 (2d ed. 2002) (describing
    criterion as follows: “The employee was motivated, at least partially,
    by a purpose to serve the employer” (emphasis added)). However, it
    is only from the manifestations of the employee and the surrounding
    circumstances that, ordinarily, the employee’s intent can be
    determined. Restatement (Second) of Agency §235, Comment a, at
    520-21 (1958).
    Applying the correct legal standard to this case, there is no
    genuine issue of material fact as to Young’s motivation for disclosing
    plaintiff’s medical record. By her own candid admission, Young
    disclosed plaintiff’s pregnancy to Sarah, plaintiff’s sister, because
    Sarah was both plaintiff’s sister and Young’s friend. Young assumed,
    albeit incorrectly, that plaintiff had already related the information to
    Sarah. Young was in no way motivated to serve the hospital. As the
    dissent correctly reasoned, “nothing in the record supports an
    inference that Young was attempting to benefit or serve her employer
    when she divulged plaintiff’s medical records. In fact, such disclosure
    was in direct contravention to the confidentiality agreements and did
    nothing to further the business of Illini Hospital.” 363 Ill. App. 3d at
    925 (Turner, P.J., dissenting). We agree and so hold. See, e.g.,
    Hentges v. Thomford, 
    569 N.W.2d 424
    , 427-29 (Minn. App. 1997)
    -12-
    (holding that employee-minister was not motivated by purpose to
    serve employer-congregation when he accidentally shot parishioner
    during deer hunting).
    Although summary judgment is generally inappropriate when
    scope of employment is at issue, when no reasonable person could
    conclude from the evidence that an employee was acting within the
    scope of employment, a court should hold as a matter of law that the
    employee was not so acting. Pyne, 
    129 Ill. 2d at 359
    ; Torrence v.
    DeFrates, 
    56 Ill. App. 3d 118
    , 120 (1978), quoting Boehmer v.
    Norton, 
    328 Ill. App. 17
    , 24 (1946); see, e.g., Murphy v. Urso, 
    88 Ill. 2d 444
    , 464-65 (1981) (upholding grant of summary judgment in
    favor of employer where employee acted outside of scope of
    employment).
    In the present case, after considering the three criteria of section
    228 of the Second Restatement of Agency, we uphold the circuit
    court’s grant of summary judgment in favor of Illini Hospital. Clearly,
    there was no dispute as to the pertinent facts. Regardless of whether
    Young was required to maintain patient confidentiality at all times and
    places, such that an improper disclosure would occur “within the
    authorized time and space” (Restatement (Second) of Agency
    §228(1)(b) (1958)), the evidence would still be insufficient to establish
    the hospital’s liability. The evidence would not permit any jury to find
    that Young’s disclosure of plaintiff’s pregnancy to plaintiff’s sister
    was in any way actuated by a purpose to serve the hospital. The only
    reasonable inference from the undisputed facts was that Young was
    in the tavern for purely personal reasons, unexpectedly met her friend
    Sarah, began speaking with Sarah and, in violation of the hospital’s
    prohibition, revealed plaintiff’s medical condition. Regardless of
    whether Young’s disclosure occurred that night in the tavern, or
    during Young’s work hours on hospital property, it cannot be fairly
    said that Young was motivated to serve the hospital when she made
    the disclosure. We agree with the dissenting justice in the appellate
    court that no reasonable jury could so find. 363 Ill. App. 3d at 926
    (Turner, P.J., dissenting).
    Also, there was no evidence to show that Young’s disclosure was
    even incident to the performance of the duties that the hospital
    entrusted to her. The only reasonable inference from the undisputed
    facts is that Young’s motivation was solely and exclusively personal
    -13-
    and not related to her position as an employee of Illini Hospital. See,
    e.g., Rusnack v. Giant Food, Inc., 
    26 Md. App. 250
    , 
    337 A.2d 445
    (1975) (upholding summary judgment in favor of employer, court
    discussed all three section 228 criteria, and concluded that employee’s
    acts not motivated by purpose of serving employer); Snilsberg v. Lake
    Washington Club, 
    614 N.W.2d 738
     (Minn. App. 2000) (same).
    III. CONCLUSION
    For the foregoing reasons, the judgment of the appellate court is
    reversed, the judgment of the circuit court of Pike County is affirmed,
    and the cause is remanded to the circuit court for further proceedings.
    Appellate court judgment reversed;
    circuit court judgment affirmed;
    cause remanded.
    -14-