Gruby v. The Department of Public Health , 2015 IL App (2d) 140790 ( 2015 )


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    2015 IL App (2d) 140790
                                      No. 2-14-0790
    Opinion filed March 26, 2015
    Modified Upon Denial of Rehearing June 17, 2015
    _____________________________________________________________________________
    IN THE
    APPELLATE COURT OF ILLINOIS
    SECOND DISTRICT
    ______________________________________________________________________________
    MARVIN GRUBY,                              ) Appeal from the Circuit Court
    ) of Lake County.
    Plaintiff-Appellant,                )
    )
    v.                                         ) No. 14-MR-0354
    )
    THE DEPARTMENT OF PUBLIC HEALTH, )
    LAMAR HASBROUCK, in His Official           )
    Capacity as Director of Public Health, and )
    MANORCARE HEALTH AND                       )
    REHABILITATION SERVICES, d/b/a             )
    Manorcare Highland Park,                   ) Honorable
    ) Christopher C. Starck,
    Defendants-Appellees.               ) Judge, Presiding.
    ______________________________________________________________________________
    JUSTICE ZENOFF delivered the judgment of the court, with opinion.
    Justices Hutchinson and Spence concurred in the judgment and opinion.
    OPINION
    ¶1     In this administrative review action, plaintiff, Marvin Gruby, contends that defendant the
    Illinois Department of Public Health (Department) violated provisions of the Illinois Nursing
    Home Care Act (Act or Nursing Home Care Act) (210 ILCS 45/1-101 et seq. (West 2012)) and
    the federal Nursing Home Reform Amendments (Pub. L. No. 100-203, §§ 4201-4218, 101 Stat.
    1330 (1987) (codified as amended in scattered sections of 42 U.S.C.)). He maintains that the
    violation occurred when the Department declined to complete a hearing on his involuntary
    
    2015 IL App (2d) 140790
    transfer or discharge from a nursing facility owned by defendant Manorcare Health and
    Rehabilitation Services, d/b/a Manorcare Highland Park (Manorcare). According to plaintiff, he
    had a right to a hearing even though Manorcare had withdrawn its notice of involuntary transfer
    or discharge, because Manorcare simultaneously refused to readmit him to the facility following
    a brief hospitalization. For the following reasons, we affirm.
    ¶2                                     I. BACKGROUND
    ¶3     Plaintiff became a resident of Manorcare’s Highland Park facility in August 2012. On
    October 7, 2013, Manorcare delivered to plaintiff a notice of involuntary transfer or discharge, as
    contemplated by section 3-402 of the Act (210 ILCS 45/3-402 (West 2012)) and by 42 U.S.C.
    § 1396r (42 U.S.C. § 1396r(c)(2)(B) (2012)).       The notice was on a Department form and
    indicated that Manorcare sought to transfer or discharge plaintiff because “the safety of
    individuals in this facility is endangered” (see 42 U.S.C. § 1396r(c)(2)(A)(iii) (2012)) and
    because “the health of individuals in the facility would otherwise be endangered, as documented
    by a physician in [plaintiff’s] clinical record” (see 42 U.S.C. § 1396r(c)(2)(A)(iv) (2012)).
    Pursuant to section 3-410 of the Act (210 ILCS 45/3-410 (West 2012)), plaintiff timely filed a
    request for a hearing with the Department.
    ¶4     A hearing commenced but was continued for various reasons. On February 9, 2014,
    before the hearing was completed, plaintiff entered Northwestern Memorial Hospital for a
    preplanned surgical procedure. Two days later, Manorcare informed plaintiff that it would not
    allow him to return to the facility upon his discharge from the hospital. Plaintiff’s counsel
    e-mailed Manorcare’s counsel, asserting that plaintiff was entitled to a 10-day bed hold during
    his hospitalization, pursuant to section 3-401.1 of the Act (210 ILCS 45/3-401.1 (West 2012)).
    Manorcare’s counsel responded that the facility administrator had “discussed the situation at
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    2015 IL App (2d) 140790
    length” with Manorcare’s corporate legal department and had “determined that the liability the
    facility face[d] for allowing [plaintiff] back into the facility [was] greater than any sanction they
    may incur from the [Department].” Counsel for Manorcare indicated that withdrawal of the
    notice of involuntary transfer or discharge would “be forthcoming shortly.” Counsel further
    represented that Manorcare had located another facility that was willing to admit plaintiff.
    ¶5     Manorcare then notified the Department via a certified letter that it was “formally
    withdraw[ing]” its notice of involuntary transfer or discharge, and it asked the Department to
    “close this file with your office.” In an e-mail to the Department’s administrative law judge
    (ALJ) assigned to the matter, plaintiff requested that his hearing continue, arguing that it was
    “illegal and inappropriate for the facility to discharge [him] *** in the middle of his involuntary
    discharge hearing.” Plaintiff further argued that Manorcare violated the Act’s bed-hold provision
    by refusing to readmit him following his hospitalization.
    ¶6     On February 18, 2014, the ALJ issued a written report and recommendation, finding that
    Manorcare had “sent a letter of withdrawal” and that “[t]he Notice of Involuntary Transfer or
    Discharge would no longer be necessary.” On February 24, 2014, the Department accepted the
    ALJ’s recommendation and entered a final order “dismissing” Manorcare’s notice of involuntary
    transfer or discharge and closing the matter without completing plaintiff’s hearing.
    ¶7     Plaintiff timely filed a complaint for administrative review in the circuit court of Lake
    County. On the Department’s motion, the court dismissed the complaint with prejudice on the
    ground that the controversy became moot when Manorcare withdrew its notice of involuntary
    transfer or discharge. Plaintiff timely appeals.
    ¶8                                        II. ANALYSIS
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    2015 IL App (2d) 140790
    ¶9      Plaintiff contends that this appeal presents “a narrow legal issue that has significant
    public policy implications.” He frames the issue as follows: “[C]an a State and Federally
    regulated nursing home facility eliminate a resident’s statutorily protected right to an involuntary
    discharge hearing by simply withdrawing its notice of discharge but simultaneously refusing to
    allow the resident to return to *** the facility after hospitalization?”
    ¶ 10                           A. Motion to Strike Manorcare’s Brief
    ¶ 11    As an initial matter, we address plaintiff’s request that we strike Manorcare’s brief for
    violations of Illinois Supreme Court Rule 341 (eff. Feb. 6, 2013). Plaintiff correctly points out
    that the brief does not contain any citation of authority or the record, in violation of the
    requirement that an appellee’s brief contain argument “with citation of the authorities and the
    pages of the record relied on.” Ill. S. Ct. R. 341(h)(7), (i) (eff. Feb. 6, 2013).
    ¶ 12    A party’s brief that fails to substantially conform to the pertinent supreme court rules may
    justifiably be stricken. Hall v. Naper Gold Hospitality LLC, 
    2012 IL App (2d) 111151
    , ¶ 7. The
    purpose of the rules is to require parties to present clear and orderly arguments, supported by
    citations of authority and the record, so that this court can properly ascertain and dispose of the
    issues involved. Hall, 
    2012 IL App (2d) 111151
    , ¶ 7. Striking a party’s brief, in whole or in
    part, is a harsh sanction and is appropriate only when the violations hinder our review. Hall,
    
    2012 IL App (2d) 111151
    , ¶ 15.
    ¶ 13    We conclude that Manorcare’s glaring rule violations warrant striking its brief. Not only
    has Manorcare failed to cite a single authority or the record, but also it has provided only one
    page of argument, in which it offers nothing of substance to assist us in resolving the issues on
    appeal. In fact, Manorcare contends that “the sole issue” before this court is “whether or not the
    trial court erred in granting [the Department’s] motion to dismiss.”             However, it is well
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    2015 IL App (2d) 140790
    established that in an administrative review action the appellate court reviews the agency’s
    decision, not the trial court’s decision. Lambert v. Downers Grove Fire Department Pension
    Board, 
    2013 IL App (2d) 110824
    , ¶ 23. Because Manorcare’s rule violations hinder our review,
    we strike its brief. We will consider only plaintiff’s and the Department’s briefs.
    ¶ 14                                   B. Statutory Background
    ¶ 15      Before we reach the merits of the appeal, it is helpful to outline the applicable federal and
    state statutes and regulations, which we group into two categories: (1) those governing the
    transfer or discharge of residents from nursing homes; and (2) those governing the reservation of
    beds for residents who leave nursing facilities for temporary hospitalizations.
    ¶ 16                 1. Statutes and Regulations Governing Transfer or Discharge
    ¶ 17      As part of the Omnibus Budget Reconciliation Act of 1987, Congress enacted
    amendments to the Social Security Act that comprehensively revised and strengthened the
    statutory provisions applicable to nursing facilities that participate in Medicare or Medicaid.
    Pub. L. No. 100-203, §§ 4201-4218, 101 Stat. 1330 (1987) (codified as amended in scattered
    sections of 42 U.S.C.). The amendments are commonly known as the “Federal Nursing Home
    Reform Amendments” (FNHRA).                See Eric C. Surette, Annotation, Construction and
    Application of Federal Nursing Home Reform Amendments (FNHRA), 55 A.L.R. Fed. 2d 195
    (2011).
    ¶ 18      Pertinent here, FNHRA requires each state participating in the Medicaid program to
    ensure that Medicaid-certified nursing facilities in the state comply with certain federal statutory
    requirements. 42 U.S.C. § 1396a(a)(28)(A) (2012). Among the requirements, which are listed in
    subsections (b) through (d) of 42 U.S.C. § 1396r, are provisions relating to residents’ rights. 42
    U.S.C. § 1396r(c) (2012). They provide, among other things, that a nursing facility may transfer
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    2015 IL App (2d) 140790
    or discharge a resident from the facility in only six circumstances, including when “the safety of
    individuals in the facility is endangered” or when “the health of individuals in the facility would
    otherwise be endangered.” 42 U.S.C. § 1396r(c)(2)(A)(iii), (iv) (2012). They further state that,
    at least 30 days prior to a transfer or discharge, a nursing facility must provide a resident with
    notice of the transfer or discharge and the reasons therefor. 42 U.S.C. § 1396r(c)(2)(B) (2012).
    When the health or safety of individuals in the facility is endangered, however, a facility must
    provide notice only “as many days before the date of the transfer or discharge as is practicable.”
    42 U.S.C. § 1396r(c)(2)(B)(ii) (2012). The notice must include, among other things, notice of
    the resident’s right to appeal the transfer or discharge. 42 U.S.C. § 1396r(c)(2)(B)(iii) (2012).
    ¶ 19   FNHRA further provides that, as a condition of participating in Medicaid, a state must
    provide an appeals process for transfers or discharges of residents from nursing facilities. 42
    U.S.C. § 1396r(e)(3) (2012). The appeals process must be a “fair mechanism” that meets certain
    minimum standards. 42 U.S.C. § 1396r(e)(3), (f)(3) (2012). Those standards are established by
    the Centers for Medicare and Medicaid Services (CMS) and are outlined in sections 431.200 to
    431.250 of Title 42 of the Code of Federal Regulations. 42 C.F.R. §§ 431.200 to 431.250
    (2012). They require a state to grant an opportunity for a hearing to, among other individuals,
    “[a]ny resident who requests it because he or she believes a skilled nursing facility or nursing
    facility has erroneously determined that he or she must be transferred or discharged.” 42 C.F.R.
    § 431.220(a)(3) (2012). The state’s hearing system must meet the due process standards set forth
    in Goldberg v. Kelly, 
    397 U.S. 254
    (1970) (42 C.F.R. § 431.205(d) (2012)), and other specified
    standards. See 42 C.F.R. §§ 431.205 to 431.246 (2012).
    ¶ 20   Although FNHRA does not define “transfer” or “discharge,” CMS has defined the terms
    in its regulations. “Transfer” is defined, in pertinent part, as “movement from an entity that
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    2015 IL App (2d) 140790
    participates *** in Medicaid as a nursing facility *** to another institutional setting when the
    legal responsibility for the care of the resident changes from the transferring facility to the
    receiving facility.” 42 C.F.R. § 483.202 (2012). “Discharge” is defined, in pertinent part, as
    “movement from an entity that participates *** in Medicaid as a nursing facility *** to a
    noninstitutional setting when the discharging facility ceases to be legally responsible for the care
    of the resident.” 42 C.F.R. § 483.202 (2012).
    ¶ 21      By enacting the Nursing Home Care Act, Illinois has implemented standards for nursing
    facilities, consistent with FNHRA. The Act provides that “[a] facility may involuntarily transfer
    or discharge a resident only for one or more of the following reasons: (a) for medical reasons; (b)
    for the resident’s physical safety; (c) for the physical safety of other residents, the facility staff or
    facility visitors; or (d) for either late payment or nonpayment for the resident’s stay.” 210 ILCS
    45/3-401 (West 2012). The Act defines “discharge” as “the full release of any resident from a
    facility” (210 ILCS 45/1-111 (West 2012)) and defines “transfer” as “a change in status of a
    resident’s living arrangements from one facility to another facility” (210 ILCS 45/1-128 (West
    2012)).
    ¶ 22      Consistent with the federal statute, the Act requires a nursing facility to give written
    notice to a resident prior to an involuntary transfer or discharge. 210 ILCS 45/3-402 (West
    2012). However, Illinois requires that the notice be given only 21 days prior to the proposed
    action. 1 210 ILCS 45/3-402 (West 2012). No written notice is required when a transfer or
    1
    At least one commentator has pointed out that Illinois’s 21-day notice requirement is
    inconsistent with the federal requirement of 30 days’ notice. Kathleen Knepper, Involuntary
    Transfers and Discharges of Nursing Home Residents Under Federal and State Law, 17 J. Legal
    Med. 215, 228 (1996). We merely note the discrepancy.
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    2015 IL App (2d) 140790
    discharge is ordered by the resident’s attending physician due to the resident’s health-care needs
    (210 ILCS 45/3-402(a) (West 2012)) or mandated by the physical safety of other residents, the
    facility staff, or facility visitors, as documented in the resident’s clinical record (210 ILCS 45/3-
    402(b) (West 2012)). When a transfer or discharge occurs for reasons of physical safety, the
    Department is required to “immediately offer” transfer or discharge and relocation assistance.
    210 ILCS 45/3-402 (West 2012).
    ¶ 23   The written notice required under section 3-403 of the Act must contain, among other
    things, a notification of the resident’s right to request a hearing before the Department on the
    issue of transfer or discharge. 210 ILCS 45/3-403(c) (West 2012). Following receipt of the
    notice, a resident has 10 days to file a request for a hearing with the Department. 210 ILCS
    45/3-410 (West 2012). If a resident requests a hearing, the transfer or discharge is stayed, unless
    a circumstance described under paragraphs (a) and (b) of section 3-402 arises in the interim. 210
    ILCS 45/3-404 (West 2012). The Department must hold a hearing “not later than 10 days” after
    a hearing request is filed and render a decision within 14 days of the filing of the hearing
    request. 2 210 ILCS 45/3-411 (West 2012). At the hearing, the burden of proof rests on the
    entity requesting the transfer or discharge. 210 ILCS 45/3-412 (West 2012).
    ¶ 24   The Department’s administrative regulations implementing the transfer and discharge
    provisions of the Act are found in section 300.330 of Title 77 of the Illinois Administrative Code
    (77 Ill. Adm. Code 300.330 (2011)) and are consistent with the Act’s provisions. Likewise, the
    Department’s definitions of “transfer” and “discharge” are identical to the Act’s definitions. 77
    Ill. Adm. Code 300.330 (2011).
    2
    These deadlines were not met in this case; however, the parties have not addressed this
    issue, and we decline to address it sua sponte.
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    2015 IL App (2d) 140790
    ¶ 25                    2. Statutes and Regulations Governing Bed Holds
    ¶ 26    FNHRA also requires any nursing facility participating in Medicaid to provide a written
    notice of its bed-hold policy to a resident who is transferred to a hospital.            42 U.S.C.
    § 1396r(c)(2)(D)(i), (ii) (2012). The notice must also be given to an immediate family member
    or legal representative. 42 U.S.C. § 1396r(c)(2)(D)(i), (ii) (2012). It must contain any applicable
    state provisions regarding readmission of the resident following the hospitalization, as well as the
    facility’s written policy regarding readmission. 42 U.S.C. § 1396r(c)(2)(D)(i) (2012). The
    facility’s written policy must, at a minimum, permit the resident to be readmitted “immediately
    upon the first availability of a bed in a semiprivate room in the facility,” as long as the resident
    requires the facility’s services and remains eligible for Medicaid. 42 U.S.C. § 1396r(c)(2)(D)(i),
    (iii) (2012).
    ¶ 27    The only provision under Illinois law regarding readmission of nursing-facility residents
    following hospitalizations is contained in section 3-401.1 of the Act. That section provides that a
    nursing facility participating in Medicaid “is prohibited from failing or refusing to retain as a
    resident any person because he or she is a recipient of or an applicant for [Medicaid].” 210 ILCS
    45/3-401.1(a) (West 2012). It further provides that, for purposes of section 3-401.1, “a recipient
    or applicant shall be considered a resident in the facility during any hospital stay totaling 10 days
    or less following a hospital admission.” 210 ILCS 45/3-401.1(a-10) (West 2012). Thus, a
    nursing facility cannot refuse to readmit a resident following a hospitalization of 10 days or less
    on the basis that the resident is a recipient of or an applicant for Medicaid. This provision is
    significant because, following the enactment of the Save Medicaid Access and Resources
    Together Act (Pub. Act 97-0689 (eff. June 14, 2012)), the Department no longer pays for the cost
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    2015 IL App (2d) 140790
    of reserving a bed in a nursing facility during a resident’s hospitalization. See 305 ILCS 5/5-
    5e(a)(2) (West 2012).
    ¶ 28          C. Plaintiff’s Right to an Involuntary Transfer or Discharge Hearing
    ¶ 29   With the applicable statutory and regulatory background in place, we now turn to the
    merits. Plaintiff argues that the Department erred in declining to complete the hearing on his
    involuntary transfer or discharge from Manorcare. He contends that, even after Manorcare
    withdrew its notice of involuntary transfer or discharge, the Department retained authority to
    continue the hearing. In support of this contention, he maintains that he remained a resident of
    the facility during his hospitalization at Northwestern Memorial Hospital, pursuant to section
    3-401.1(a-10) of the Act. He further contends that the Department’s failure to conduct a full
    administrative hearing violated his right to procedural due process.
    ¶ 30   The Department responds that a hearing on a planned involuntary transfer or discharge
    provides a facility with an opportunity to prove to the Department that the transfer or discharge is
    authorized under the Act. The Department contends that, following Manorcare’s withdrawal of
    its notice, Manorcare was no longer seeking the Department’s approval of an involuntary transfer
    or discharge. Thus, the Department argues, it no longer had the statutory authority to conduct a
    hearing. The Department further points out that, if plaintiff believed that Manorcare violated the
    Act when it failed to readmit him to the facility, he could have filed a complaint pursuant to
    section 3-702 of the Act (210 ILCS 45/3-702 (West 2012)), which authorizes any person who
    believes that the Act has been violated to request an investigation.
    ¶ 31   As noted above, in an administrative review action, this court reviews the agency’s
    decision, not the trial court’s decision. Lambert, 
    2013 IL App (2d) 110824
    , ¶ 23. The applicable
    standard of review depends upon whether the issue presents a question of law, a question of fact,
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    2015 IL App (2d) 140790
    or a mixed question of fact and law. American Federation of State, County & Municipal
    Employees, Council 31 v. Illinois State Labor Relations Board, State Panel, 
    216 Ill. 2d 569
    , 577
    (2005). When an appeal presents a question of law, as this appeal does, our review is de novo.
    American Federation of State, County & Municipal Employees, Council 
    31, 216 Ill. 2d at 577
    ;
    see also Slepicka v. Illinois Department of Public Health, 
    2014 IL 116927
    , ¶ 13 (an issue of
    statutory construction presents a question of law, reviewed de novo).
    ¶ 32   In construing a statute, our primary aim is to ascertain and give effect to the legislature’s
    intent. Slepicka, 
    2014 IL 116927
    , ¶ 14. The best indicator of legislative intent is the language of
    the statute, which must be given its plain, ordinary, and popularly understood meaning.
    Slepicka, 
    2014 IL 116927
    , ¶ 14. A court should not read language in isolation but must consider
    it in the context of the entire statute. Slepicka, 
    2014 IL 116927
    , ¶ 14. “Each word, clause and
    sentence of a statute must be given a reasonable construction, if possible, and should not be
    rendered superfluous.” Slepicka, 
    2014 IL 116927
    , ¶ 14. “Clear and unambiguous language will
    be enforced as written.” Slepicka, 
    2014 IL 116927
    , ¶ 14.
    ¶ 33   The parties frame the issue on appeal as pertaining to the Department’s statutory
    authority to conduct a hearing after Manorcare withdrew its notice of involuntary transfer or
    discharge. Plaintiff contends that the Department had the authority to conduct a hearing as long
    as Manorcare planned to transfer or discharge him, regardless of whether Manorcare had
    withdrawn its notice. The Department contends that a notice of transfer or discharge is akin to a
    complaint in a civil suit, such that Manorcare’s withdrawal of the notice deprived the
    Department of the authority to conduct a hearing. While the parties’ characterization of the issue
    on appeal might not be improper, we resolve the appeal on slightly different grounds.
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    2015 IL App (2d) 140790
    ¶ 34   Plaintiff’s claim of error on appeal depends upon the proposition that, when Manorcare
    informed him that it would not readmit him to the facility following his hospitalization, he was
    entitled to the continuation of his discharge hearing to address this matter. However, after
    reviewing the language of FNHRA and the Act, we conclude that this proposition is incorrect.
    ¶ 35   We first address the language of FNHRA and the federal regulations promulgated to
    implement it. FNHRA provides that any resident who is the subject of a planned transfer or
    discharge is entitled to notice and a hearing. 42 U.S.C. § 1396r(c)(2)(B), (e)(3) (2012). As
    noted, although FNHRA does not define “transfer” or “discharge,” CMS has defined those terms
    in its regulations. “Transfer” is defined, in relevant part, as movement from a nursing facility to
    another institutional setting, and “discharge” is defined, in relevant part, as movement from a
    nursing facility to a noninstitutional setting. 42 C.F.R. § 483.202 (2012). Notably, neither of
    those definitions contains language relating to a resident’s readmission to a nursing facility
    following a hospitalization. While a resident’s movement to a hospital from a nursing facility
    could fall within CMS’s definition of “transfer,” a resident’s movement from a hospital to a
    nursing facility could not. Nor would a nursing facility’s refusal to readmit a resident following
    a hospitalization fall within the ambit of “transfer” or “discharge,” because both of those terms
    are defined as “movement from a nursing facility” to another setting. Once a resident is in a
    hospital, he or she cannot be “moved from” the nursing facility.
    ¶ 36   Rather, a resident’s readmission to a nursing facility following a hospitalization is
    governed by separate provisions of FNHRA. Specifically, again, when a resident is transferred
    to a hospital, a nursing facility must provide written notice to the resident and an immediate
    family member or legal representative of any applicable state provisions and of the facility’s
    written policy regarding readmission following a hospitalization. 42 U.S.C. § 1396r(c)(2)(D)
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    2015 IL App (2d) 140790
    (2012). The written policy must, at a minimum, permit a resident to be readmitted “immediately
    upon the first availability of a bed in a semiprivate room in the facility,” as long as the resident
    requires the facility’s services and remains eligible for Medicaid. 42 U.S.C. § 1396r(c)(2)(D)(i),
    (iii) (2012).
    ¶ 37    Reading the language of FNHRA’s provisions together, the clear and unambiguous
    meaning is that a nursing-facility resident is entitled to notice of and a hearing on a transfer or
    discharge, but not on a refusal of readmission following a hospitalization. Although FNHRA
    requires a nursing facility to readmit a resident upon the first availability of a bed, it does not
    contemplate a hearing if a resident is denied readmission. Indeed, FNHRA requires each state
    participating in Medicaid to provide an appeals process for “transfers and discharges” of
    residents from nursing facilities. 42 U.S.C. § 1396r(e)(3) (2012). The appeals process must
    meet the standards established by CMS, which require a state to grant a hearing to, among other
    individuals, “[a]ny resident who requests it because he or she believes a skilled nursing facility
    or nursing facility has erroneously determined that he or she must be transferred or discharged.”
    42 C.F.R. § 431.220(a)(3) (2012).       No appeals process is mandated for residents denied
    readmission.
    ¶ 38    We reach the same conclusion with respect to the Act. Relying on section 3-401.1(a-10)
    of the Act, plaintiff contends that he remained a “resident” of Manorcare during his
    hospitalization.   However, section 3-401.1(a-10) provides that, “[f]or the purposes of this
    Section, a recipient or applicant shall be considered a resident in the facility during any hospital
    stay totaling 10 days or less following a hospital admission.” (Emphasis added.) 210 ILCS
    45/3-401.1(a-10) (West 2012). Thus, it is only for purposes of section 3-401.1 that an individual
    is considered a “resident” of a nursing facility during any hospital stay of 10 days or less. This is
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    2015 IL App (2d) 140790
    significant, because it means that an individual is not considered a resident of a nursing facility
    during a hospital stay of 10 days or less for purposes of any other section of the Act. In other
    words, a hospitalized individual is not a resident for purposes of section 3-410 of the Act, which
    provides that “[a] resident subject to involuntary transfer or discharge from a facility” is entitled
    to a hearing before the Department (210 ILCS 45/3-410 (West 2012)). Likewise, a hospitalized
    individual is not a resident for purposes of sections 1-111 and 1-128 of the Act, which define
    “discharge” as “the full release of any resident from a facility” (210 ILCS 45/1-111 (West 2012))
    and “transfer” as “a change in status of a resident’s living arrangements from one facility to
    another facility” (210 ILCS 45/1-128 (West 2012)). 3
    ¶ 39   Based on the foregoing, we reject plaintiff’s contention that the Department erred in
    failing to complete the hearing on his involuntary transfer or discharge. The hearing commenced
    after Manorcare provided plaintiff with a notice of involuntary transfer or discharge and plaintiff
    requested a hearing before the Department. However, plaintiff then voluntarily left Manorcare
    for a preplanned surgical procedure at Northwestern Memorial Hospital. According to plaintiff,
    he remained a resident of Manorcare during this time, such that its refusal to readmit him
    constituted an involuntary discharge from the facility. As explained above, however, plaintiff
    was considered to be a resident during his hospitalization only for purposes of section 3-401.1 of
    the Act. Accordingly, when Manorcare withdrew its notice, there was no longer a planned
    transfer or discharge—as those terms are defined in the Act—requiring the Department’s
    authorization.    Likewise, for the reasons explained above, Manorcare’s refusal to readmit
    plaintiff following his hospitalization did not trigger any right to a hearing under FNHRA or the
    CMS regulations.
    3
    “Facility” does not include a hospital. See 210 ILCS 45/1-113 (West 2012).
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    2015 IL App (2d) 140790
    ¶ 40   Our conclusion in this case is not unprecedented. A similar issue arose in Massachusetts,
    and the Medicaid agency of that state ultimately revised the applicable state regulations to
    provide a right to a hearing for any resident who is denied readmission to a nursing facility
    following a brief hospitalization. Although both are unpublished cases, Short v. Department of
    Public Health, No. CA922568B, 
    1995 WL 809557
    (Mass. Super. Mar. 13, 1995), and Brunelle
    v. Commissioner of the Division of Medical Assistance, No. 01-P-1113, 
    2003 WL 21556941
    (Mass. App. Ct. July 10, 2003), are helpful because they outline this background. See Nulle v.
    Krewer, 
    374 Ill. App. 3d 802
    , 806 n.2 (2007) (this court is free to use the reasoning in an
    unpublished opinion from another state).
    ¶ 41   In Short, a group of nursing-home residents brought a class action suit against the
    Massachusetts Medicaid agency, seeking to compel it to comply with FNHRA’s transfer and
    discharge notice and appeal provisions. Short, No. CA922568B, 
    1995 WL 809557
    , at *1. The
    plaintiffs moved for summary judgment on the issue of whether the agency had violated “their
    rights as nursing home residents to notice and an opportunity to appeal: (1) transfers from
    nursing homes to hospitals or other institutions; and (2) refusals to be readmitted to nursing
    home facilities following hospitalization.” Short, No. CA922568B, 
    1995 WL 809557
    , at *1.
    The superior court concluded that the plaintiffs were entitled to notice and a hearing when
    transferred from a facility to a hospital. Short, No. CA922568B, 
    1995 WL 809557
    , at *3.
    However, the court concluded that the plaintiffs were not entitled to notice and a hearing when
    they were denied readmission following a hospitalization. Short, No. CA922568B, 
    1995 WL 809557
    , at *4. The court reasoned, as we did above, that there was no provision in FNHRA or
    the federal regulations for notice and a hearing for an individual who was denied readmission
    following a hospitalization. Short, No. CA922568B, 
    1995 WL 809557
    , at *4.
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    2015 IL App (2d) 140790
    ¶ 42   A similar issue arose in Brunelle. In that case, the Medicaid agency ruled that a resident
    who had been denied readmission to a nursing facility following a hospitalization was not
    entitled to a hearing, because the facility’s refusal to readmit the resident was neither a “transfer”
    nor a “discharge.” Brunelle, No. 01-P-1113, 
    2003 WL 21556941
    , at *1. The resident appealed
    the decision, and, while the appeal was pending, the agency acknowledged the “gap” in the law
    and amended its regulations to close the gap. Brunelle, No. 01-P-1113, 
    2003 WL 21556941
    , at
    *1. As the court explained:
    “The [agency] *** recognized that the lack of any procedural mechanism in the
    then-applicable Federal regulations to grant a hearing where a nursing facility denied a
    patient readmission following a brief hospitalization was a gap in the law that could
    adversely affect nursing facility patients, and it amended the Massachusetts regulations,
    effective April 1, 2002. The amendment created a right to a hearing in circumstances
    where a patient, such as Brunelle, is hospitalized on a short-term basis and, upon
    discharge, is later denied readmittance to a nursing facility.” Brunelle, No. 01-P-1113,
    
    2003 WL 21556941
    , at *1.
    Acknowledging that the new regulations resolved the controversy before it, the court then
    dismissed the appeal as moot. Brunelle, No. 01-P-1113, 
    2003 WL 21556941
    , at *1-2.
    ¶ 43   The experience of Massachusetts provides helpful guidance. It supports our conclusion
    that neither FNHRA nor CMS’s regulations provide a right to a hearing for an individual who is
    denied readmission to a nursing facility following a hospitalization. In addition, it shows that the
    responsibility for effecting any change in the law falls to the legislature or the Department, not
    this court. The amended regulations in Massachusetts explicitly define a nursing facility’s
    failure to readmit a resident following a hospitalization as both a “transfer” and a “discharge.”
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    2015 IL App (2d) 140790
    Brunelle, No. 01-P-1113, 
    2003 WL 21556941
    , at *1 n.1. It is up to the legislature or the
    Department to determine if a similar revision to the Act or to the Department’s regulations is
    appropriate in Illinois.
    ¶ 44                       D. Plaintiff’s Right to Procedural Due Process
    ¶ 45    Plaintiff also contends that the Department’s failure to conduct a full administrative
    hearing violated his right to procedural due process. However, the only argument plaintiff offers
    in support of this contention is that, when an agency fails to follow established internal
    guidelines, the failure can constitute a violation of procedural due process.
    ¶ 46    As we determined above, the Department did not violate FNHRA, the federal regulations,
    the Act, or the Department’s regulations when it declined to complete plaintiff’s hearing.
    Accordingly, plaintiff’s argument that the Department failed to follow established internal
    guidelines requiring notice and a hearing fails.
    ¶ 47    We further point out, as the Department does, that plaintiff could have submitted to the
    Department a request for an investigation pursuant to section 3-702 of the Act. That section
    permits any person who believes that the Act or a rule promulgated under the Act has been
    violated to request an investigation. 210 ILCS 45/3-702(a) (West 2012). The Department must
    then determine whether any violation has occurred. 210 ILCS 45/3-702(a) (West 2012). A
    complainant who is dissatisfied with the Department’s determination may request a hearing
    before the Department under section 3-703 of the Act. 210 ILCS 45/3-702(g) (West 2012). ).
    ¶ 48                            III. PETITION FOR REHEARING
    ¶ 49    After we filed our original opinion on March 26, 2015, plaintiff filed a petition for
    rehearing pursuant to Illinois Supreme Court Rule 367 (eff. Jan. 1, 2015). In his petition, he
    indicates that, on March 1, 2015, he was discharged from his nursing facility into the community
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    2015 IL App (2d) 140790
    and no longer requires skilled nursing care. He states that this appeal “may be moot,” citing In
    re Tekela, 
    202 Ill. 2d 282
    (2002).
    ¶ 50   In Tekela, which was a termination-of-parental-rights case, the supreme court held that
    the appellate court should have vacated its opinion when it learned, after filing its opinion, that
    the children had been adopted while the appeal was pending. 
    Tekela, 202 Ill. 2d at 292
    . The
    court explained that, even though the appellate court was unaware of the adoption when it filed
    its opinion, the adoption rendered the appeal moot. 
    Tekela, 202 Ill. 2d at 292
    , 297.
    ¶ 51   Notably, in the section of his original appellant’s brief addressing the trial court’s
    determination that the matter became moot when Manorcare withdrew its notice of involuntary
    transfer or discharge, plaintiff argued that the public-interest exception to the mootness doctrine
    applied to this case. We agree. Thus, even assuming arguendo that this appeal became moot on
    March 1, 2015, we need not vacate our opinion.
    ¶ 52   The public-interest exception applies when: (1) the question presented is of a substantial
    public nature; (2) there is a need for an authoritative determination for the future guidance of
    public officers; and (3) the question is likely to recur. Felzak v. Hruby, 
    226 Ill. 2d 382
    , 393
    (2007). The first criterion “is only satisfied when it has been clearly established that the issue is
    of ‘sufficient breadth, or has a significant effect on the public as a whole.’ ” In re Marriage of
    Eckersall, 
    2015 IL 117922
    , ¶ 15 (quoting 
    Felzak, 226 Ill. 2d at 393
    ). Our legislature considers
    compliance with the Act to be of such public significance that it has deemed the operation of a
    nursing facility in violation of the Act to be “a public nuisance inimical to the public welfare.”
    210 ILCS 45/3-701 (West 2012). Therefore, we conclude that the first criterion is satisfied.
    ¶ 53   The second and third criteria are also satisfied. The failure to readmit a resident to a
    nursing facility following a temporary hospitalization occurs with enough regularity that a term
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    2015 IL App (2d) 140790
    has been coined to describe the occurrence. See William Pipal, You Don’t Have to Go Home But
    You Can’t Stay Here: The Current State of Federal Nursing Home Involuntary Discharge Laws,
    20 Elder L.J. 235, 236 n.2 (2012) (citing a news article discussing the increasing prevalence of
    “hospital dumping”). Our determination that neither FNHRA nor the Act provides residents
    facing this situation with the right to a hearing provides important guidance to public officials.
    The experience of Massachusetts, where awareness of this issue prompted an amendment of the
    definitions of “transfer” and “discharge” to include the failure to readmit a resident following a
    temporary hospitalization, supports this conclusion. Therefore, we hold that the public-interest
    exception to the mootness doctrine applies in this case.
    ¶ 54   Also in his petition for rehearing, plaintiff contends that we ignored that FNHRA and the
    Act provided him the right to readmission to Manorcare following his hospitalization. We
    clarify that nothing in this opinion addresses plaintiff’s right to readmission following his
    hospitalization. Our holding is limited to the conclusion that plaintiff did not have the right to a
    hearing upon Manorcare’s refusal to readmit him following his hospitalization. As we said, in
    order to challenge Manorcare’s failure to readmit him, plaintiff needed to file a complaint with
    IDHP, as section 3-702 of the Act permitted him to do.
    ¶ 55                                   IV. CONCLUSION
    ¶ 56   For the foregoing reasons, we affirm the Department’s decision and the judgment of the
    circuit court of Lake County.
    ¶ 57   Affirmed.
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