In re Mikayla M. , 2023 IL App (5th) 220820-U ( 2023 )


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    2023 IL App (5th) 220820-U
    NOTICE
    NOTICE
    Decision filed 05/12/23. The
    This order was filed under
    text of this decision may be       NOS. 5-22-0820, 5-22-0821 cons.
    Supreme Court Rule 23 and is
    changed or corrected prior to
    not precedent except in the
    the filing of a Petition for                  IN THE                        limited circumstances allowed
    Rehearing or the disposition of
    under Rule 23(e)(1).
    the same.
    APPELLATE COURT OF ILLINOIS
    FIFTH DISTRICT
    ______________________________________________________________________________
    In re MIKAYLA M. and SHYLA D., Minors     )     Appeal from the
    )     Circuit Court of
    (The People of the State of Illinois,     )     Coles County.
    )
    Petitioner-Appellee,               )
    )
    v.                                        )     Nos. 21-JA-29, 21-JA-30
    )
    Shannon D.,                               )     Honorable
    )     Jonathan T. Braden,
    Respondent-Appellant).             )     Judge, presiding.
    ______________________________________________________________________________
    JUSTICE VAUGHAN delivered the judgment of the court.
    Justices Welch and McHaney concurred in the judgment.
    ORDER
    ¶1       Held: The circuit court’s finding of unfitness is reversed where neither respondent’s
    service plan nor the agency’s dispositional report was ever filed with the court,
    the court’s dispositional order failed to set forth respondent’s services, the first
    filing of respondent’s required services was six months into the nine-month
    period utilized by the State to claim unfitness, and the circuit court’s findings
    regarding respondent’s reasonable progress and reasonable efforts were against
    the manifest weight of the evidence.
    ¶2       The respondent, Shannon D., appeals the judgment of the Coles County circuit court
    finding her unfit pursuant to sections 1(D)(m)(i) and 1(D)(m)(ii) of the Adoption Act (750 ILCS
    50/1(D)(m)(i), (ii) (West 2020)). She further appeals the circuit court’s order that found it was in
    the best interest of the minor children to terminate her parental rights. On appeal, she argues the
    1
    circuit court’s findings were against the manifest weight of the evidence. We agree and, for the
    following reasons, reverse the circuit court’s findings and orders.
    ¶3                                   I. BACKGROUND
    ¶4     Shannon is the biological mother of Shyla D. (born November 25, 2006) and Mikayla M.
    (born March 27, 2019). On May 11, 2021, Mikayla was seen near the road and the Department of
    Children and Family Services (DCFS) was called. The caller stated they picked up Mikayla,
    walked to the nearest house, and were told the child did not reside there but to try the neighbor’s
    house. A male child, who appeared to be approximately 11 years old, said “there you are” and took
    the child from the people in the car. DCFS went to Shannon’s house to investigate the incident.
    Shannon told them she fell asleep watching a movie and Mikayla was only outside for about five
    minutes. She advised the agency that she was a prior heroin addict. The agency required Shannon
    to perform an oral drug test which revealed positive results for methamphetamine, amphetamine,
    and THC.
    ¶5     On May 17, 2021, the State filed petitions for adjudication of wardship for both children
    alleging neglect in that the minors were not receiving proper or necessary support (705 ILCS
    405/2-3(1)(a) (West 2020)) and were in an environment injurious to the minors’ welfare (id. § 2-
    3(1)(b)), due to Shannon’s abuse of illegal substances while in a caretaker role and failure to
    adequately supervise the children. Shannon appeared at the shelter care hearing and admitted
    neglect. The court found probable cause of neglect. A parent-child visitation plan was also filed
    on May 17, 2021, which provided Shannon one visitation period a month. Shannon was required
    to provide 24-hour notice of any cancellation or rescheduled arrangement. The plan set the dates,
    times, and locations as “TBA.”
    2
    ¶6     The adjudicatory hearing was held on June 11, 2021. Shannon provided a partial admission
    that conceded she abused an illegal substance. The court accepted the admission and set the
    dispositional hearing for July 9, 2021.
    ¶7     On June 29, 2021, Court Appointed Special Advocates (CASA) submitted a report stating
    Shyla had a very strong bond with her mother and did not like her biological father. Shyla stated
    that her father exposed himself to her and made inappropriate comments. She was mentally in a
    “bad spot” and received counseling prior to moving to Illinois. Shyla and Mikayla were placed
    with fictive kin. Mikayla had an abrasion between her eyes from jumping off a swing. She did not
    say any clear words but did make gestures to make her needs known and was able to follow simple
    directions. The report indicated Shannon had weekly one-hour supervised visits with the children
    that went well and stated Shannon had “an emotional bond with her children.” The report
    recommendations stated Shannon should “cooperate and communicate with One Hope United and
    engage in services such as mental health counseling, substance abuse treatment and domestic
    violence treatment to correct the conditions that brought her children into care.” On July 8, 2021,
    CASA was appointed as guardian ad litem for the children.
    ¶8     The dispositional hearing was held on July 9, 2021. Shannon was present. The State asked
    the court to adopt the findings in the One Hope United 1 (OHU) dispositional report; however, the
    court stated it only had the CASA report and was advised the dispositional report was emailed
    directly to the trial judge.2 The service plan recommendations found therein were not read into the
    record. The court stated it would enter an order consistent with the recommendations contained in
    1
    DCFS contracted with OHU for this case.
    2
    The record contains no copy of the OHU dispositional report.
    3
    the dispositional report; however, the circuit court’s order only referenced the report. The order
    did not list any of Shannon’s required services or include a copy of the OHU dispositional report.
    ¶9     On January 7, 2022, OHU and CASA’s separate permanency reports were filed with the
    court. Information from those reports revealed that Shannon was receiving Social Security
    Insurance (SSI) but was seeking employment. The author of the OHU report, Tessa Cochrane,
    noted that she only recently obtained the case. She stated the record was unclear whether Shannon
    had been assessed and the previous caseworker had no information either. Shannon’s listed
    services included: substance abuse assessment and treatment, drug screens, mental health,
    parenting education, and visitation. The report stated, “At this time, this worker cannot confirm or
    deny that the assessment was completed or that [Shannon] is engaged in any substance use
    services.” The report indicated that the agency had no signed consents, so verification of
    information was not available. Shannon’s drug testing revealed a failure to appear on July 8, 2021,
    and November 24, 2021. Testing on October 27, 2021, and December 6, 2021, was positive for
    amphetamine, methamphetamine, and THC. The report stated that Shannon was not engaged in
    mental health counseling because she was dropped due to nonattendance. She completed her
    parenting classes in November 2021. Her supervised visitation continued to go well. However, she
    needed to engage in substance abuse and attend mental health counseling. Ms. Cochrane requested
    a permanency hearing in three months, stating she was “very recently assigned this case and would
    like further time to gather information on parent’s progress or lack thereof as well as further
    information on this case in general.” The recommendations included a return home in 12 months
    goal and requested findings that included, inter alia, Shannon had not made reasonable and
    substantial efforts towards the return of the children.
    4
    ¶ 10   The reports further indicated that the children were moved into traditional foster care in
    November 2021 after Shyla missed 19 of 35 school days due to sleeping on a couch with two
    children under the age of three sleeping next to her on the floor. The report stated that Shyla alleged
    molestation by her biological father. The father advised the agency that a return home to him was
    not an option. Shyla originally attended Cumberland High School but was transferred to Bridges,
    an alternative school, after behavior and vaping incidents. She informed a teacher at Bridges that
    she “hates foster care[,] and her life is terrible.” CASA stated that “Shyla is struggling with being
    in foster care and wanting to return to her mother” but classified the mother-daughter relationship
    as “toxic.” Shyla was on a waiting list for counseling but was taking antidepressant medication.
    Mikayla was doing well. She was very active and had to be monitored closely because she was a
    climber and tended to want to escape from the indoors. She presented to the new foster family
    needing to be treated for head lice and exhibiting sexual behaviors and profane language.
    ¶ 11   The permanency hearing was held on March 18, 2022. Shannon’s counsel agreed with the
    recommendation of return home for the suggested goal and the findings regarding Shannon’s
    efforts and progress. The court entered an order adopting the recommendations contained in the
    permanency report and set the case for hearing in three months.
    ¶ 12   On June 13, 2022, CASA and OHU filed their permanency reports. Shannon remained
    unemployed but had suitable housing. She completed a substance abuse assessment and started
    treatment but was unsuccessfully discharged due to a lack of attendance on May 10, 2022. Shannon
    told OHU that she was in treatment at Life Links, but that information was not confirmed.
    Shannon’s drug testing revealed THC and amphetamines, but the worker stated it was likely the
    latter finding was from Shannon’s ADHD prescription. The OHU report listed Shannon’s services
    as “parenting classes, substance abuse assessment and treatment, mental health assessment and
    5
    treatment, cooperate and communicate with the agency, get suitable housing, and have a legal
    source of income.” The report stated Shannon completed the parenting classes, was cooperative
    and communicative, and had suitable housing.
    ¶ 13   The children were placed with a new foster family on April 28, 2022, after Shyla ran away
    from the prior foster family home. The prior foster family sent a picture of a positive at-home drug
    test administered on Shyla. Shyla was now in counseling and was prescribed Zoloft. Mikayla
    continued to present with intermittent sexual behavior and profane language which the prior foster
    family stated mostly occurred after visits with Shannon. The reports further noted that Mikayla
    liked to escape from the house, so the foster parents installed bells on the doors to alert them and
    keep her safe. The CASA report recommended Shannon cooperate with OHU, complete services,
    and correct the conditions that brought the children into care or risk CASA requesting a goal
    change to substitute care and termination of her parental rights at the next hearing. CASA requested
    the next permanency hearing be set in three months. OHU also recommended a setting for the next
    permanency hearing in three months and stated, “if services are not satisfactory at that time, the
    case should proceed to legal screen.”
    ¶ 14   The case proceeded to a permanency hearing on June 17, 2022. None of the parties objected
    to the permanency recommendations. The court advised Shannon that if she were not making
    substantial effort and progress at that time, it was likely the case would proceed to legal screening
    by DCFS to determine if termination of her parental rights should occur. The court admonished
    Shannon that she was “running out of time.” Shannon acknowledged the court’s statement. The
    order found Shannon made reasonable efforts toward returning the children home but had not made
    reasonable and substantial progress. The court scheduled the next hearing for September 23, 2022.
    6
    ¶ 15   On September 12, 2022, OHU filed a permanency report stating Shannon was evicted from
    her residence and was staying with a friend in Neoga, Illinois. Shannon advised the caseworker
    she was employed but the caseworker had not confirmed the employment. Shannon was reassessed
    for substance abuse counseling on August 11, 2022, but failed to show for the in-person assessment
    and medical screen on August 22, 2022. Her alleged mental health treatment at Life Links had not
    been confirmed. She was scheduled for random drug testing on six occasions but only completed
    testing on one date. That test was positive for amphetamines due to her ADHD medication. The
    CASA report indicated the children were moved from the second foster family and placed with
    fictive kin on September 11, 2022. The report indicated that Shyla was taken to the emergency
    room for mental health trouble after she told the foster parent that she felt her only option was
    suicide or at least hurting herself so her mother would stop blaming her. She was transferred to
    Lincoln Prairie and released on July 13, 2022. The CASA report also indicated that the prior foster
    parent stated Shyla broke every house rule including drinking a case of alcohol in June, smoking
    illegal substances in July, and sneaking vapes. They stated she refused to do chores, was frequently
    irritable with Mikayla, was verbally abusive to the other foster children, and would threaten the
    children and then laugh. The foster parent stated the children were afraid. Shyla was not engaged
    in mental health services and stated she did not want to return to her mother but wanted to keep a
    relationship with her. Mikayla continued to present with intermittent sexual behaviors and profane
    language. She was lagging in education and did not know colors, numbers, or letters. CASA did
    not know if Mikayla was currently in preschool or therapy. The foster family sent a communication
    to CASA stating, “Due to the deteriorating situation and lack of support from the caseworker, we
    have sent a letter discontinuing care as of September 3. Shannon knows where we live and both
    Shannon and Shyla are acting very neurotic at times now and we no longer feel comfortable.”
    7
    Recommendations for Shyla included, inter alia, reengaging in mental health services, a referral
    for a psychological or psychiatric evaluation, and an evaluation of the efficacy of her medication.
    ¶ 16    The permanency hearing was held on September 23, 2022. The State advised the court that
    it filed a motion for termination of parental rights earlier in the day. The petition alleged that
    Shannon failed to maintain a reasonable degree of interest, concern, or responsibility as to the
    minors’ welfare pursuant to section 1(D)(b) of the Adoption Act (750 ILCS 50/1(D)(b) (West
    2020)), failed to make reasonable efforts to correct the conditions that were the basis of the
    children’s removal during the period from December 21, 2021, through September 21, 2022,
    pursuant to section 1(D)(m)(i) of the Adoption Act (id. § 1(D)(m)(i)), and failed to make
    reasonable progress toward the return of the children during the same period pursuant to section
    1(D)(m)(ii) of the Adoption Act (id. § 1(D)(m)(ii)). The petition requested a finding of unfitness
    and the termination of Shannon’s parental rights. The court advised Shannon of the petition and
    the allegations of unfitness. Shannon’s counsel denied the allegations and requested a hearing. The
    matter was set for hearing on November 10, 2022.
    ¶ 17    On November 10, 2022, OHU filed a termination hearing report indicating that Shannon
    was still looking for a place to live and her employment at MARS was verified. She was scheduled
    for five random drug screens and attended one, but the test was unable to be completed due to a
    facility malfunction. Most of the three-hour visits did not last the entire time. The report stated that
    Shyla and Mikayla were moved to a different foster home on October 24, 2022. Shyla was now in
    Charleston High School which was bigger than she was used to and posed some obstacles. She
    was doing very well in school when she was in attendance. She was struggling with her mental
    health, and due to consents, it was a struggle to get her proper medication. Mikayla was in Head
    8
    Start and was also in play therapy due to her behaviors. She was also referred to Sexual Assault
    Counseling and Information Services (SACIS) due to sexualized behaviors.
    ¶ 18   The CASA report indicated that Shyla had her own room at the new foster home but had a
    hard time waking up and missed several days of school. A student at the school threatened to fight
    her. She was not currently engaging in mental health counseling or taking her prescribed
    medications because the caseworker was struggling with the insurance company about consent.
    Shyla stated that she did not want to return home to her mother but wanted to keep a relationship
    with her. Visitation was inconsistent due to Shannon’s mandatory overtime. Shyla stated she no
    longer wished to attend visitation. Mikayla had trouble falling asleep and took melatonin at night.
    She struggled with disruptive behavior at Head Start and the foster parents were often called to
    retrieve her. CASA recommended a goal change to substitute care pending determination of
    parental rights.
    ¶ 19   The State’s motion to terminate proceeded to hearing on November 23, 2022. The State
    procured testimony from Tessa Cochrane, a caseworker at OHU, who testified that she was
    assigned to the case on January 5, 2022. She reviewed the notes of the prior caseworkers when she
    took over the case. She stated no integrated assessment was ever performed on Shannon. Ms.
    Cochrane had no idea how the service plan was developed for the case since no integrated
    assessment was performed. She stated the goals were rated as unsatisfactory when she was given
    the case, but she was unsure how the goals were set without the integrated assessment. She testified
    that she never reviewed the service plan goals with Shannon and had no contact with her during
    the two months she was on the case. She attempted to call Shannon multiple times but eventually
    determined she was using an incorrect telephone number. She also tried to reach Shannon on a
    different number but could not recall if that number had voicemail. Ms. Cochrane did make an
    9
    unannounced visit to the house and left a note for Shannon but could not recall the address of the
    house. She believed the visit occurred in either late February or early March 2022. After two
    months, she handed the case off to Lindsey Spitz. The only document Ms. Cochrane received was
    a parenting completion document. She had no evidence that Shannon was making reasonable
    efforts towards the goals during the two months she was involved with the case. On cross-
    examination, Ms. Cochrane confirmed the integrated assessment was never done and stated it was
    usually performed in the first 45 days of the case. She did not know why it was not completed or
    if Shannon was ever asked to participate in an integrated assessment.
    ¶ 20    The State next called Lindsey Spitz, an OHU caseworker, who took the case from Ms.
    Cochrane in late February 2022. When she took the case from Ms. Cochrane, they discussed the
    service plan, where the kids were placed, and tried to go to Shannon’s house on February 28, 2022.
    She stated the information indicated that not many services were completed. The only service
    completed was the parenting class. Ms. Spitz stated that Shannon was sent a letter by mail to the
    house in Mattoon. She initially stated it was sent after the attempted visit but later stated it was
    sent before the visit.
    ¶ 21    Ms. Spitz stated that Shannon eventually contacted and provided her with a telephone
    number on March 11, 2022. She testified that she continued to talk to Shannon in March 2022,
    mostly getting to know her. In April 2022, they continued to converse and discussed the different
    services, specifically the drug screens. Ms. Spitz testified that Shannon came into the office on
    March 17, 2022, received her service plan, and signed it. At that time, she advised Shannon of her
    obligations which included: parenting classes, substance abuse assessment and any subsequent
    treatment, and mental health assessment and recommended treatment. Shannon was to engage with
    Central East Alcoholism and Drug Council (CEAD). Ms. Spitz could not recall if Shannon
    10
    provided any proof that she had engaged and was not certain if she asked Shannon why she had
    not completed anything. She stated that she advised Shannon of the services and nothing else was
    mentioned, stating the purpose of the March 17, 2022, meeting “was to have Shannon sign the
    service plan.”
    ¶ 22   Ms. Spitz testified that her later communications with Shannon involved providing a
    reference to HOPE of East Central Illinois for personal matters and providing her with information
    for housing from the Department of Human Services. She stated that by the time she found a grant
    to help Shannon with her rent, Shannon had already been evicted.
    ¶ 23   Ms. Spitz stated that while she was the caseworker, Shannon never had stable housing, but
    she did become employed at the end of May 2022 at Bimbo Bakeries. She believed Shannon was
    evicted in either April or May 2022. Shannon mentioned getting an apartment in Sullivan but
    eventually moved in with a friend in Neoga. She stated that Shannon enrolled in CEAD for
    substance abuse evaluation and treatment but was discharged for lack of attendance in May 2022.
    Since then, Shannon reengaged and was wondering how to reenroll. She had an appointment on
    November 2, 2022, with another appointment scheduled for November 10, 2022.
    ¶ 24   Ms. Spitz confirmed Shannon did not successfully complete substance abuse treatment.
    She stated that a substance abuse assessment was also scheduled in August, but Shannon did not
    attend. Ms. Spitz testified that she spoke with Life Links, and they confirmed Shannon was a
    patient there. She stated they did not get into “the extent of that,” but Shannon was seeing a
    counselor at that facility. Ms. Spitz confirmed that she had a signed release from Shannon for that
    facility, but she was not provided with any other documentation or clarification regarding
    Shannon’s treatment. She stated that Shannon made reasonable efforts toward the mental health
    goal by attending counseling and stated that she was satisfactory for that goal, but Shannon did not
    11
    make reasonable effort or substantial progress toward obtaining an evaluation and treatment for
    substance abuse. She stated Shannon’s drug screen attendance was haphazard. From March 2022
    to November 2022, she missed seven tests and attended five. The five tests attended were positive
    for THC and amphetamine, but Ms. Spitz explained that Shannon’s prescription medication could
    cause the positive test for amphetamine. The most recent testing was scheduled a week prior to the
    hearing. Shannon could not attend so the testing was performed at her workplace. She stated that
    Shannon was now receiving testing at Help at Home in Charleston.
    ¶ 25   Ms. Spitz testified that the only remaining service was visitation and Shannon’s overall
    cooperation with the agency. She stated Shannon had regular visits. After the integrated assessment
    was completed, she was given eight hours of visitation which was to be supervised by the foster
    parents, but the foster parents were not comfortable with the arrangement, so Shannon’s time was
    reduced to three hours with agency supervision. Ms. Spitz had no information regarding the foster
    parent visitation because no notes were taken. Once the visitation became supervised by the
    agency, Shannon failed to confirm prior to the visits, so there were scheduling issues. She stated
    there was no visitation by Shannon from February 2022 to May 2022. From May 2022 to
    November 2022, there were less than 10 visits for the weekly three-hour visits. Most of the time,
    this was due to Shannon failing to call and confirm the day before. When she observed the visits,
    the caseworker stated, “For the most part, I would say that it goes well.” Many visits were cut short
    due to the location not necessarily working out because the girls had vastly different interests due
    to the differences in their ages. Ms. Spitz described her communication with Shannon as sporadic
    but when they did communicate Shannon was very informative, would let her know what was
    going on, and would talk with her about the kids. Aside from the service plan, Ms. Spitz had no
    other concerns that might prevent the children from returning home.
    12
    ¶ 26   On cross-examination, Ms. Spitz stated that an integrated assessment was completed before
    she was the caseworker. She did not have the date it was completed and stated it was in the
    computer system. As to substance abuse, Ms. Spitz stated that Shannon advised her that she was
    reaching out to ABBCON Counseling Corporation for substance abuse treatment but to her
    knowledge it was unsuccessful because Shannon reenrolled at CEAD on November 3, 2022. As
    to the positive tests, Ms. Spitz stated that all were positive for THC and two also had amphetamine.
    She was aware that Shannon had medical treatment but did not ask for releases to obtain those
    records. As to visitation, Ms. Spitz explained that one visitation was at a library; there was not
    much for Shyla to do, and Mikayla was rambunctious. She stated the supervisor’s notes indicated
    that Shannon spent time with both girls during the visits and demonstrated that she cared about
    them. Thereafter, the State rested.
    ¶ 27   The defense called Shannon to testify. She was currently renting a room in Mattoon and
    had been doing so for two months. She did not consider it a permanent residence. She stated she
    was employed at MARS Pet Care and had been working there since July 2022. She was working
    full time at that job and was also attending online classes at Post University, which she started in
    August 2022. She was taking business management classes.
    ¶ 28   Shannon testified that she had her own residence until she was evicted in July 2022. She
    then moved into her car for about a month. She was in contact with Ms. Spitz during that time and
    begged her for assistance but received no response for a month and a half. Shannon stated that she
    attempted to get started with substance abuse treatment at ABBCON counseling after the last court
    date. She was currently engaged in CEAD. Her next appointment was December 10, 2022. She
    stated she completed the substance abuse assessment three times. Her current recommendation
    was for group and individual counseling. She continued to work with CEAD until she could get
    13
    into ABBCON. She explained that she could not get into ABBCON because the facility could not
    pull her name up in the insurance bank. She tried for weeks to get through to the insurance
    company but then went back to CEAD because she wanted her children to come home.
    ¶ 29   Shannon testified that she never participated in the integrated assessment and was never
    asked to participate in one. She stated she was doing her mental health counseling at Life Links
    and her counselor’s name was Tammy. She had meetings every other week. During her homeless
    period, she would participate in counseling by phone in her car. Her sessions were supposed to be
    an hour, but they usually lasted two hours. She also received mental health treatment at Life Links
    with Dr. Rowjee, who prescribed her medication. She was on two mood stabilizing anxiety pills
    and Adderall. She stated she was compliant with her medications.
    ¶ 30   With regard to visitation, Shannon agreed there were problems. Shannon testified that she
    tried to make the kids comfortable and happy during the visits and she suffered not seeing the
    children for as long as possible but stated the children came first. If they had to leave, they had to
    leave. She stated that she stopped one of the visits because Mikayla was running in the street and
    DCFS was chasing her down the road. “She was three years old, so we had to stop the visit. I didn’t
    want to. I wanted to see my kids.” That was the same visit that Ms. Spitz attended. At another visit,
    Shyla had an anxiety attack at the library, so that visit was stopped too. She stated she did have
    video visits, in addition to the in-person visits. The video visits with Mikayla were supervised, but
    the video visits with Shyla were not.
    ¶ 31   Shannon explained that it was not her fault that she missed the drug testing stating she
    “never refused to get a test.” She stated that she tried methamphetamine when the girls were taken
    away and went off the deep end but got sober three months later. She had been sober ever since.
    She admitted to smoking THC and stated it did not interfere with her work. She stated that her
    14
    attendance was not good at work when she was sleeping in her car, but the company worked with
    her because they knew she was homeless. She also stated that her telephone was not always in
    service because she could not afford it.
    ¶ 32   Shannon testified that the only caseworker who helped her was Rami, whom she had at the
    beginning. Shannon stated that she responded to Ms. Cochrane’s note, but by that time, Ms.
    Cochrane was already off the case. Shannon stated that her only face-to-face meeting with Ms.
    Spitz was when she went to the office and begged her for the service plan on March 17, 2022. The
    only other time she saw her was during one visit with the children. Most of her communication
    with Ms. Spitz was via text message. She only called Ms. Spitz once and that was following Shyla’s
    hospitalization in July 2022. Ms. Spitz did not answer or respond to her call.
    ¶ 33   On cross-examination, Shannon explained that Shyla did not like to go to visitation because
    Mikayla would act up. Every visit was disrupted because Shyla did not want to be there because
    the baby was annoying her. She wanted to be with her friends. Shannon stated that she was allowed
    to video visit with the kids every night when they went to bed. Shyla did not like to attend those,
    so they were mostly with Mikayla. Shannon and Shyla would video visit every day. She explained
    that the issue was just that Shyla did not like to attend with Mikayla. Shannon was also asked for
    more specificity about her current living arrangements. She stated that she worked at MARS and
    a person there introduced her to Chad. She did not know him and did not live with him in a normal
    way. She just rented a room from him. She did not really talk to him or anything. She agreed Chad
    also lived in the home she was renting from him. She stated that she contacted Ms. Spitz prior to
    being evicted and asked her for resources or a way to help her not lose her home. She did not get
    a response for over a month and by then she was living in her car. At that time, Ms. Spitz told her
    15
    she could come to the office, fill out paperwork, and get help to pay the back rent, but by then it
    was too late.
    ¶ 34   Shannon was also questioned as to why it was not her fault that she did not attend drug
    testing. Shannon explained that Ms. Spitz switched the drug testing to Sarah Bush. When Shannon
    went to Sarah Bush she was not allowed to test because she did not have an ID. Ms. Spitz kept
    sending her to test at that facility although she knew Shannon did not have an ID that would allow
    her to test at that facility. Ms. Spitz finally moved her back to testing in Charleston. When she
    returned to the Charleston facility, they could not test that day and she went to her employer’s
    testing and was tested. The State asked why she did not have an ID, and she stated that the DMV
    will not provide one without a home address that can receive mail, which she did not have.
    ¶ 35   Shannon admitted to testing positive for cannabis and stated the finding of amphetamine
    was due to Adderall, which she took three times a day to help her focus and calm down. However,
    she did not believe it was working.
    ¶ 36   She stated she had Rami as her first caseworker for approximately three months. Rami told
    her OHU was going to make her a service plan, that she would receive the service plan and would
    have to abide by it. She had a bunch of caseworkers after that. She confirmed that she never sat
    for an integrated assessment. When asked how she knew to take the parenting class, she stated that
    Rami directed her to take it. She knew she needed a mental health evaluation and substance abuse
    evaluation, but she never received “a clear form that this is your service plan, this is what you need
    to be doing. Rami’s suggestions were all I was running on.” She stated that she never had a copy
    of what she was supposed to do until March 17, 2022, when she requested a copy from Ms. Spitz.
    ¶ 37   Following closing arguments, the circuit court found the State failed to show that Shannon
    failed to maintain a reasonable degree of interest, concern, or responsibility as to the minors’
    16
    welfare. The court noted the case was 18 months old and that Shannon did make some effort and
    some progress. The court noted her completion of parenting classes and the two years of ongoing
    mental health treatment but found the latter “inconclusive,” stating:
    “The Court didn’t receive any information *** related to that treatment as to whether or
    not it’s effective or whether—aside from [Shannon] feeling it has a positive impact on her
    life, but there’s no prognosis given as to [Shannon’s] ongoing mental health, so it’s difficult
    for the Court to draw a conclusion either way as to whether the progress made related to
    [Shannon’s] mental health was substantial.”
    ¶ 38   The court found Shannon’s cooperation in the case sporadic but noted there were at least
    three different caseworkers which made it difficult for any parent to have any consistent
    communication with a caseworker when they changed so often. The court balanced this with the
    fact that the burden regarding contact was on the parent and the lack of contact fell on Shannon.
    ¶ 39   With regard to visitation, the court stated the shortened visits were Shannon’s fault and she
    could have enforced the time limits. The court expressed concern about what Shannon would do
    if there were no supervisors or caseworkers to hand the children off to. While the court stated it
    would balance the agency supervised visitation evidence with the newly obtained information
    revealing that Shannon had frequent video visitation with Mikayla, no conclusion regarding
    visitation was provided.
    ¶ 40   The court stated it had “serious questions regarding stable housing beyond the eviction”
    including the missed rents before then. As to Shannon’s current housing, the court noted it was “a
    single bedroom in another individual’s home” that Shannon did not know very well and was
    “[c]ertainly not suitable for children. Certainly not suitable for reasonable progress to correcting
    these conditions.” The court further questioned Shannon’s financial struggles when she was
    17
    employed full time at a factory, stating, “It’s difficult for me to understand why there is this
    ongoing financial issues when [Shannon] is employed full-time.”
    ¶ 41   The court noted multiple missed drug screens and that every single test taken was positive
    for THC. The court noted that it was a legal substance but stated:
    “[T]he bottom line is someone with a substance abuse issue shouldn’t be engaging in any
    substances. I wouldn’t be comfortable with an alcoholic coming in court and telling me, I
    drink alcohol every day. And I’m not comfortable with someone who admittedly has a
    substance abuse issue taking substance, mood-altering substances, but when I consider the
    totality of the circumstances, there has just been too much time to pass and not nearly
    enough progress made for the Court to find that the conditions are even close to being
    corrected in this case, and based on that I’m going to find the State has proven by clear and
    convincing evidence that [Shannon] has failed to make reasonable efforts or progress
    towards the return of the children to her care during the nine-month period; specifically
    December 21st of 2021, through September 21st of 2022.”
    ¶ 42   Thereafter, the court proceeded with the best interest hearing. The State called Ms. Spitz
    who stated the children were first placed with fictive kin and moved in with a foster family on
    October 25, 2022. She stated the foster family lived in a three-bedroom apartment and Mikayla
    and Shyla had their own rooms. Since that time, two additional foster children were added to the
    home. Ms. Spitz testified that the current foster parents expressed interest in adopting Mikayla.
    When asked their position regarding Shyla, Ms. Spitz stated Shyla was old enough to decide which
    route she wanted to go, so she talked to Shyla about the options of independence and adoption.
    She stated the foster family wanted to adopt Mikayla, but she could not confirm they wanted to
    18
    adopt Shyla. She stated that she witnessed the children in this home and described it as a loving
    home.
    ¶ 43    Shannon stated, “I got to go. I can’t take this anymore.” A brief recess was taken and upon
    Shannon’s return, the hearing resumed. Ms. Spitz testified that Mikayla was excited in the foster
    house and loved to play, talk to people, and run around. Ms. Spitz stated Shyla was asleep when
    she visited and after Mikayla woke her up, she was unhappy. She stated that both Shyla and
    Mikayla appeared well-groomed and healthy. The only issue that had arisen since Shyla was at the
    house involved issues with her medication. The caseworker stated that neither child expressed
    concerns, malcontent, or gave her red flags as to their safety, health, or well-being. She observed
    the children with the foster parents, and stated they had a loving relationship.
    ¶ 44    On cross-examination, Ms. Spitz stated the girls had always been placed together except
    once and admitted they had been through five placements. She was unsure why they were moved
    from the first place and stated they were moved from the second and third places due to behavioral
    reasons. After that “we just struggled to find somewhere willing to take both of them because we
    didn’t want to split them up” so “they were in *** three temporary placements.” She stated the
    behavioral issues involved both girls. She agreed the girls had been in their current placement less
    than a month but stated they were handling the transition pretty well. She further admitted that she
    had not witnessed Shyla and Mikayla with the two additional children that recently moved in. She
    stated the new children included a 3-year-old girl and an 11-year-old boy. She stated Shyla wished
    to maintain contact with her mother and the caseworker believed “this was likely to happen.” Shyla
    wanted a goal of independence the last time they spoke. She saw Shyla and Mikayla three times
    in their current residence and did not observe any behavioral issues with either child while she was
    there. She also confirmed that she did not see any behavioral issues when the girls were with
    19
    Shannon either. She stated the behavioral issues were observed when the caseworker was moving
    the children or taking them somewhere they needed to be. She stated Shyla had not expressed any
    opinion recently as to whether she wanted to be returned to Shannon and agreed Shyla “went back
    and forth on that issue.”
    ¶ 45    Closing arguments were waived by the State and Shannon’s attorney. CASA argued that it
    would be in the best interests of the children to terminate Shannon’s parental rights because “they
    are with a foster family that appears to be able to deal with any behavioral issues that have
    previously started in any previous placements, and I would ask that the Court give them a chance
    to be a part of this foster family life.”
    ¶ 46    Thereafter, the court stated:
    “All right, this is a somewhat unusual situation for [a] best interest hearing. The
    testimony is that, first of all, the girls have switched placements five times, which is a very
    unusual amount of time for the kids to be in any single placement. Five changes [are] a lot.
    The other concern the Court has is the most recent placement *** hasn’t even been
    a month yet. *** [T]he only testimony the Court has heard today is that the children are
    well taken care of, well groomed. They have their own rooms. The environment that they
    are living in is a loving environment, but it’s frankly, a limited amount of information for
    the Court to rely on, and now there’s the added change with the household *** [with] two
    new potential foster children that have been placed in the home.
    So I think it’s a tougher decision than typically necessary on a best interest hearing,
    but considering the only evidence that I have presented, I think the State has proven by a
    preponderance of the evidence that it is in the best interest today that this motion be granted.
    20
    So I will enter an Order today. I am going to hold off on setting an immediate
    permanency hearing because the evidence today presented is inconsistent at least as to
    Shyla as to whether or not the goal in this case is going to be an adoption or a goal of
    independence, so I want to give the parties an opportunity to prepare a report and to make
    recommendations and present evidence, if necessary, to the Court.”
    ¶ 47   On December 2, 2022, CASA submitted a permanency report. Shyla was 16 years old and
    remained in the foster family home, continued to attend high school, missed several days in the
    last few weeks, and had not consistently seen her counselor at Life Links during the reporting
    period. She was scheduled for a psychological evaluation on December 9, 2022. After the last
    hearing, Shyla “stated emphatically to this CASA that she desires a goal of independence.” Five
    days later, Shyla advised her that she still did not have all her prescribed medication. She had the
    sertraline, but still needed prazosin and trazodone. Following a call to the caseworker, the
    insurance issue was resolved, and the medications were available for pickup that day. The foster
    family stated that Shyla had not yet been fingerprinted but planned to get it done. The reporter
    stated, “This CASA observes Shyla to be a personable, intelligent young person who feels she’s
    ready to take care of herself. Shyla appears to be resourceful, self-sufficient, and mindful of her
    circumstances. This CASA further observes Shyla to struggle between making better choices for
    herself and resorting to choices she’s made under the influence of her mother.”
    ¶ 48   With regard to Mikayla, the foster family reported no profane language or sexual behavior.
    OHU made a referral to SACIS, but the facility required the current foster parents to reach out to
    them before treatment would be started. Mikayla struggled with disruptive behaviors in school,
    and the foster parents were often called to retrieve her. Her most recent behaviors involved hitting
    21
    and biting her teacher along with spitting on her classmates. She was also diagnosed with reactive
    attachment disorder (RAD).
    ¶ 49   The OHU report, filed December 15, 2022, stated that Shyla was not consistently attending
    Charleston High School and informed the foster family that she wanted to transfer back to
    Cumberland High School. The caseworker was trying to work out a plan to ensure Shyla could
    attend the school where she felt more comfortable. Shyla was struggling with her mental health,
    and due to consents, it was a struggle to get her proper medication. She recently got all her needed
    medication, but due to the lapse and inconsistency with taking it, Shyla had a mental health crisis.
    She agreed to go to Sarah Bush Lincoln Emergency Room, and it was deemed necessary for her
    to be transferred to The Pavilion Foundation in Champaign, Illinois. Shyla was currently
    hospitalized to get proper medication and treatment.
    ¶ 50   Mikayla was struggling with her behavior at school and her best days were considered
    “decent” behavior. There was a meeting scheduled for December 13, 2022, to discuss her
    education. She was participating in play therapy due to her behaviors. She also demonstrated
    sexual behaviors, so she was referred to SACIS.
    ¶ 51   The report also addressed Shannon and stated the following:
    “Throughout Shyla’s mental health crisis, Shannon was allowed to visit with Shyla
    before she was taken to the hospital. Shannon was supportive and concerned about Shyla
    and her safety and was a help in calming Shyla down while she was in the ER. However,
    this worker was informed that Shyla and Shannon had visits prior to this that were not
    approved by the foster parent or caseworker. This worker would like to see this not continue
    and for visits to be approved before they occurred.”
    22
    ¶ 52   OHU recommended Mikayla’s permanency goal be changed to adoption. The agency
    recommended that Shyla’s permanency goal be changed to independence.
    ¶ 53   The permanency hearing was held on December 16, 2022. At that hearing, Shannon
    advised the court that she wished to appeal the court’s prior rulings and counsel was appointed.
    After Shannon left, the court stated that it believed the recommendation for goals was adoption for
    Mikayla and independence for Shyla. It stated, “I think my CASA report agrees with those
    recommendations.” CASA and the State joined in those recommendations. Thereafter, the court
    entered a permanency order changing Mikayla’s goal to adoption and Shyla’s goal to
    independence. The trial court’s order stated the reason for the goal change as, “Parental [r]ights
    have been terminated and Shyla is of age and desires to be independent.”
    ¶ 54                                   II. ANALYSIS
    ¶ 55   Termination of parental rights proceedings are governed by the Juvenile Court Act of 1987
    (705 ILCS 405/1-1 et seq. (West 2020)) and the Adoption Act (750 ILCS 50/0.01 et seq. (West
    2020)). After a petition for involuntary termination is filed under the Juvenile Court Act, a two-
    step process is required for parental rights termination. See 705 ILCS 405/2-29(2) (West 2020).
    Our courts have recognized that parental rights and responsibilities are of deep importance and
    should not be terminated lightly. In re C.P., 
    191 Ill. App. 3d 237
    , 244 (1989). As such, the State
    must first establish, by clear and convincing evidence, that a parent is unfit under one of the
    grounds set forth in section 1(D) of the Adoption Act (750 ILCS 50/1(D) (West 2020)). In re
    Tiffany M., 
    353 Ill. App. 3d 883
    , 889 (2004). “If the court makes a finding of unfitness, the court
    then considers whether it is in the best interests of the child that parental rights be terminated.”
    In re C.W., 
    199 Ill. 2d 198
    , 210 (2002).
    23
    ¶ 56    On appeal, Shannon argues that the trial court’s findings of unfitness pursuant to sections
    1(D)(m)(i) and 1(D)(m)(ii) of the Adoption Act (750 ILCS 50/1(D)(m)(i), (ii) (West 2020)) were
    against the manifest weight of the evidence. She further argues that the trial court’s finding that it
    was in the children’s best interest to terminate her parental rights was against the manifest weight
    of the evidence. In the alternative, Shannon argues that her trial counsel was ineffective.
    ¶ 57                                      A. Unfitness
    ¶ 58    The circuit court found Shannon was unfit on two grounds alleged by the State. In a
    proceeding to terminate parental rights, “[a] parent’s rights may be terminated if even a single
    alleged ground for unfitness is supported by clear and convincing evidence.” In re Gwynne P., 
    215 Ill. 2d 340
    , 349 (2005). “This means that, on review, if there is sufficient evidence to satisfy any
    one statutory ground we need not consider other findings of parental unfitness.” In re M.J., 
    314 Ill. App. 3d 649
    , 655 (2000).
    ¶ 59                                 1. Reasonable Progress
    ¶ 60    “The overriding purpose of the Juvenile Court Act is to ensure that the best interest of the
    minor, the minor’s family, and the community are served.” In re C.N., 
    196 Ill. 2d 181
    , 209 (2001).
    The Act provides “the procedures to be followed in cases, such as the present one, including
    abused, neglected or dependent minors.” 
    Id.
     “ ‘Progress’ ordinarily denotes movement or
    advancement toward a goal.” 
    Id. at 211
    . Our supreme court held that the benchmark for measuring
    reasonable progress “encompasses the parent’s compliance with the service plans and the court’s
    directives, in light of the condition which gave rise to the removal of the child, and in light of other
    conditions which later become known and which would prevent the court from returning custody
    of the child to the parent.” 
    Id. at 216-17
    . In reaching this conclusion, the court noted that
    24
    “in light of the ‘deep human importance’ of parental rights and responsibilities [citation],
    and the fundamental liberty interest at stake [citation], courts must take care to ensure that
    the statutory requirements for service plans are met in every case, and that the overall focus
    in evaluating a parent’s progress toward the return of the child remains, at all times, on the
    fitness of the parent in relation to the needs of the child.” 
    Id. at 216
    .
    ¶ 61   On appeal, Shannon argues that the trial court’s finding of unfitness was against the
    manifest weight of the evidence, given the “inefficiencies of One Hope’s efforts in this case.” On
    review, we will find the circuit court’s findings are “against the manifest weight of the evidence
    only where the opposite conclusion is clearly apparent.” In re N.G., 
    2018 IL 121939
    , ¶ 29.
    Shannon’s arguments address the numerous caseworkers involved in this matter, the agency’s
    failure to perform an integrative assessment, the agency’s failure to file the dispositional report
    with the court, the agency’s failure to provide Shannon with a copy of the service plan until she
    “begged” for it on March 17, 2022, and the agency’s failure to provide timely communicative
    responses when Shannon reached out to the agency. Shannon also argues that the trial court shifted
    the burden from the State to her in making two of its findings.
    ¶ 62   A “ ‘[s]ervice plan’ means a written plan on a form prescribed by [DCFS] in the plan
    toward the permanency goal for the children required by 42 USC 675(5), 325 ILCS 5/8.2, and 89
    Ill. Adm. Code 315 (Permanency Planning).” 89 Ill. Adm. Code 301.20 (eff. May 3, 2019). In
    order for a state to receive federal funding, the service plan must include, inter alia, a “plan for
    assuring that the child receives safe and proper care and that services are provided to the parents,
    child, and foster parents in order to improve the conditions in the parents’ home, facilitate return
    of the child to his own safe home or the permanent placement of the child ***.” 
    42 U.S.C. § 675
    (1)(B) (2018). A service plan is “designed to stabilize the family situation” and includes
    25
    alternative situations including keeping the family together, reunification when safe and
    appropriate, or moving the child toward a different and permanent legal status. 20 ILCS 505/6a(a)
    (West 2020). The service plan is to be prepared and filed with the court within 45 days after the
    minor is placed in shelter care. 705 ILCS 405/2-10.1 (West 2020). The agency must also “file with
    the court and serve on the parties a parent-child visiting plan, within 10 days” of its appointment
    as the executive temporary custodian of the child. 
    Id.
     § 2-10(2). That plan sets out, inter alia, “the
    time and place of visits, the frequency of visits, the length of visits, who shall be present at the
    visits,” and may provide other means of communication between the parent and child. Id.
    ¶ 63    In order to determine whether the trial court’s finding of unfitness for failure to make
    reasonable progress was against the manifest weight of the evidence, we consider Shannon’s
    service plan and the court’s directives. Upon review of the record, no court directive setting forth
    Shannon’s services was ever issued, and no service plan is contained in the record. 3 Considering
    the testimony, in conjunction with the State’s closing arguments at the fitness hearing, it is also
    questionable as to whether Shannon’s integrated assessment was ever performed. As explained by
    Ms. Cochrane, the integrated assessment is used to determine what services are required by the
    parent as well as the parent’s progress in reaching the goal of completion on the service plan.
    ¶ 64    We note that despite the statute’s use of the word “shall” regarding the preparation and
    filing of a service plan, Illinois courts have classified the statutory filing requirement for a service
    plan as “directory” as opposed to “mandatory.” In re L.O., 
    2016 IL App (3d) 150083
    , ¶ 21. In L.O.,
    the service plan was not filed with the court. 
    Id. ¶ 7
    . However, a dispositional report, one
    addendum, and an integrated assessment report were filed. 
    Id. ¶ 6
    . After finding the respondent
    3
    We also note that the visitation plan, although filed with the court, provided none of the required
    statutory information.
    26
    unfit, “the trial court ordered respondent to complete several tasks *** designed to correct the
    conditions that led to the adjudication and removal” of the child. 
    Id. ¶ 10
    . The specific tasks recited
    by the court included: cooperation with the agency, drug and alcohol assessments, psychological
    examinations and compliance with any recommended treatment, drug testing, individual
    counseling, a parenting course, a domestic violence course, obtain and maintain stable housing,
    visitation, participate in an undated integrated assessment interview, and abstain from alcohol and
    drugs not prescribed by a physician. 
    Id.
     The issue on appeal was whether the trial court had
    authority to order respondent to perform certain services in the absence of an agency-filed service
    plan as required by statute. 
    Id. ¶ 19
    . After finding no particular consequences stemmed from the
    agency’s failure to timely file the service plan, the court found the statute directory, and the trial
    court’s authority to provide the service directives was proper. 
    Id. ¶ 21
    .
    ¶ 65   Here, unlike L.O., the record contains no integrated assessment or dispositional order and
    there was no recitation from the trial court as to what services Shannon was to perform—in
    addition to no service plan being filed with the court. The State claims these absences are
    acceptable because “there is no doubt what the requirements of respondent’s service plan were or
    that respondent knew what she needed to do.” The State relies on the June 29, 2021, CASA report
    and Shannon’s testimony that her initial caseworker advised her as to what some of her expected
    services might be. As to the latter, we find the mere suggestion of what might be encompassed in
    the service plan an insufficient substitute for an actual service plan.
    ¶ 66   The State’s reliance on the CASA report is equally unwarranted. The report was filed prior
    to CASA entering its appearance as the guardian ad litem (GAL) in the matter. A GAL represents
    the best interest of the minor and presents recommendations to the court consistent with that duty
    after meeting with the minor, assessing the circumstances, and determining what disposition might
    27
    be in the minor’s best interest. People v. Austin M., 
    2012 IL 111194
    , ¶ 69. While the GAL report
    contained a list of recommendations that included a statement that Shannon “was to communicate
    and cooperate with One Hope United and engage in services such as mental health counseling,
    substance abuse treatment and domestic violence treatment,” no basis for the recommended
    services was provided in the report. Further, the State cites no authority allowing a GAL to prepare
    a parent’s service plan, which is not surprising considering the statute requires DCFS or its
    assignee (here OHU) to prepare the plan. 705 ILCS 405/2-10.1 (West 2020).
    ¶ 67   Reliance on CASA’s recommendation is further undermined by the January 7, 2022, OHU
    permanency report filed nine months after the CASA report. The OHU document listed Shannon’s
    services as substance abuse assessment and treatment, drug screens, mental health, parenting
    education, and visitation. There is no mention of the domestic violence service previously listed
    by CASA. The agency report also listed services not included in CASA’s report. The agency’s
    June 14, 2022, permanency report listed three additional services not found in the January 2022
    report. This report stated, as “[p]er the service plan,” Shannon was to “complete parenting classes,
    substance abuse assessment and treatment, mental health assessment and treatment, cooperate and
    communicate with the agency, get suitable housing, and have a legal source of income.” These
    service requirements are the same as those listed in the agency’s November 10, 2022, termination
    hearing report. As such, we believe these are the accurate requirements; however, Shannon’s
    argument regarding the agency’s failure to timely provide her with the necessary information
    regarding her service plan, or how to complete the requisite services, must also be considered in
    the analysis.
    ¶ 68   The period of unfitness alleged in the State’s petition was from December 21, 2021,
    through September 21, 2022. Accordingly, we consider Shannon’s progress with these services
    28
    solely for the period listed, remaining mindful that Shannon was not provided with her service
    plan until she was three months into the period alleged by the State and the first written record of
    her service requirements was not filed with the court until June 14, 2022, nearly six months into
    the period alleged by the State. There is no dispute that Shannon completed the parenting classes
    and the court recognized Shannon’s achievement of this goal.
    ¶ 69    The second requirement was substance abuse and treatment. The record reveals Shannon
    performed the substance abuse assessment three times at CEAD, the facility preferred by OHU.
    The record further revealed that Shannon attempted to get into ABBCON, in August 2022, but
    was unsuccessful due to insurance issues. There is no dispute that Shannon failed to complete any
    substance abuse program. What remains unclear however, is whether the service plan requirements
    stemming from the first substance abuse assessment were ever relayed to Shannon.
    ¶ 70    In addition to substance abuse and treatment, Shannon was required to submit to drug
    testing. The initial testing performed prior to removal of the children revealed positive tests for
    methamphetamine, amphetamine, and THC. The State’s petition alleged neglect based on
    Shannon’s use of illegal drugs. Drug testing prior to the alleged period revealed positive tests for
    methamphetamine, amphetamine, 4 and THC. 5 Testing performed during the alleged period
    revealed a positive test for THC on March 24, 2022. Testing on April 7, 2022, and April 15, 2022,
    was positive for THC and amphetamines. Testing performed on April 27, 2022, May 5, 2022, and
    May 13, 2022, was positive for THC. Testing performed on May 18, 2022, was positive for THC
    and amphetamines. Testing performed on June 9, 2022, was positive for amphetamines. Shannon
    4
    It is undisputed that Shannon was prescribed Adderall for ADHD, and the prescription can result
    in a positive finding for amphetamine.
    5
    THC is short for tetrahydrocannabinol, which is the chemical associated with cannabis and
    marijuana. THC is legal in Illinois. Cannabis Regulation and Tax Act (Pub. Act 101-27 (eff. June 25,
    2019)).
    29
    did not complete testing on May 26, 2022, June 3, 2022, June 15, 2022, July 1, 2022, or August
    31, 2022.
    ¶ 71    The November 10, 2022, agency termination report indicated that five additional random
    tests were scheduled; however, no comments regarding whether any of those dates were within the
    State’s prescribed period or reasons for nonattendance, if applicable, were provided. At the
    hearing, Ms. Spitz testified that “in some instances there’s been errors on our end with scheduling
    and things like that.” Shannon explained that Ms. Spitz sent her for drug testing at Sarah Bush, but
    she could not obtain testing at that facility due to her lack of a valid identification card. She further
    testified that she advised Ms. Spitz of this issue but Ms. Spitz continued to send her to Sarah Bush
    and only recently returned her drug testing to Help at Home in Charleston. Here, we find the
    agency’s dilatory response to Shannon’s inability to perform drug testing at Sarah Bush gives
    further credence to Shannon’s claims of agency ineffectiveness and undermines reliance on the
    presumption that a parent’s failure to perform drug testing will be treated as a positive test result.
    ¶ 72    With regard to the services related to substance abuse and drug testing, the trial court stated:
    “[T]here were multiple drug screens missed, and every single drug screen that was taken
    showed positive for THC, and while that is a legal substance, the bottom line is someone
    with a substance abuse issue shouldn’t be engaging in any substances. I wouldn’t be
    comfortable with an alcoholic coming in court and telling me, I drink alcohol every day.
    And I’m not comfortable with someone who admittedly has a substance abuse issue taking
    substances, mood-altering substance.”
    ¶ 73    While the court’s position is understandable, the position is untenable due to the lack of
    any directive issued by the court that required Shannon to abstain from smoking marijuana. The
    State contends the court issued a directive to Shannon regarding the use of marijuana at the shelter
    30
    care hearing. However, the record does not support the claim. The issue at the shelter care hearing
    was whether the children should be removed. The basis of the removal was the positive finding
    for methamphetamine classified as “illegal drugs” by the State. The court stated, “Even though
    marijuana is legal in the State, if it prevents somebody from paying attention to or caring for their
    child, that could be a problem just as alcohol can be, or in excess alcohol.” Nothing in that
    statement directed Shannon to abstain from marijuana. At most, the statement only indicated that
    Shannon should limit her marijuana use to levels that would not affect her ability to care for her
    children.
    ¶ 74   Nor is there any evidence that the agency directed Shannon to abstain from marijuana. “[I]t
    is improper to terminate a parent’s rights on grounds not alleged in a petition to terminate.” In re
    D.W., 
    214 Ill. 2d 289
    , 308 (2005). Here, the State’s petition to terminate claimed Shannon “failed
    to make reasonable progress toward the return of the child to the parent.” The State’s petition of
    neglect, which was the basis of the children’s removal, alleged Shannon “abuses illegal substances
    while in a caretaker role of minor.” The children were removed due to Shannon’s use of illegal
    drugs. However, the record is devoid of any finding that Shannon used illegal drugs at any time
    during the State’s alleged period.
    ¶ 75   While the State claims, “Patently, [Shannon] abysmally failed to deal with her substance
    abuse problem,” we disagree. It was undisputed that Shannon’s positive result for amphetamine
    was based on her ADHD prescription and, as noted above as well as by the trial court, marijuana
    is legal in Illinois. While Shannon tested positive for amphetamine, reliance on those tests for a
    finding of illegal drug use is suspect given the testimony that Shannon’s prescriptions could have
    caused those results. As such, the lack of finding by the trial court of any illegal drug use is
    evidence of reasonable progress especially given Shannon’s lack of structured treatment.
    31
    ¶ 76   “[I]n assessing substantial fulfillment of the parent’s obligations, the court must
    ‘recogniz[e] that compliance with DCFS service plans is a means to a desired end, not the end in
    itself ***. A parent might succeed at reaching a goal envisioned by DCFS without following
    DCFS’ specific directives.’ ” In re F.S., 
    322 Ill. App. 3d 486
    , 492 (2001) (quoting In re S.J., 
    233 Ill. App. 3d 88
    , 120 (1992)). For these reasons, the trial court’s finding that the State proved by
    clear and convincing evidence that Shannon failed to make reasonable progress regarding the
    substance abuse is not supported by the record and therefore is against the manifest weight of the
    evidence.
    ¶ 77   The third service requirement was for Shannon to have a mental health assessment and
    engage in any recommended treatment. The record revealed that Shannon was in counseling during
    the period at issue. The agency reports indicated that Shannon repeatedly advised them of her
    participation; however, the agency, which admitted it had the necessary executed consents from
    Shannon, failed to confirm her attendance until the termination hearing. OHU also failed to obtain
    Shannon’s records, or any statement of progress from either her counselor or her physician. Such
    omission is relevant because the court specifically noted it did not receive any information “related
    to that treatment as to whether or not it’s effective or whether—aside from [Shannon] feeling it
    has positive impact on her life, but there’s no prognosis given as to [her] ongoing mental health.”
    The court found it “difficult *** to draw a conclusion either way” as to whether Shannon made
    substantial progress with her mental health.
    ¶ 78   On appeal, Shannon argued that the trial court shifted the burden of proof. No argument on
    this issue was provided by the State. Given the court’s conclusion, or lack of conclusion, we cannot
    disagree. The State always bears the burden of proof at the fitness portion of the termination
    hearing and must present “clear and convincing” evidence of unfitness. In re M.D., 2022 IL App
    32
    (4th) 210288, ¶ 75. Here, the State’s failure to present evidence supporting its claim that Shannon
    failed to make reasonable progress regarding her mental health service requirements, cannot result
    in “difficult[y] *** to draw a conclusion either way.” The court’s inability to reach a conclusion
    is the equivalent of pronouncing that the State failed to support its allegation on this issue with
    clear and convincing evidence. Although no definitive ruling was issued by the trial court
    regarding Shannon’s progress for this service, the lack of any ruling is erroneous given the State’s
    burden. The error is further exemplified by Ms. Spitz’s testimony that Shannon would be
    satisfactory for the mental health goal. As such, the trial court’s failure to find reasonable progress
    for this service is against the manifest weight of the evidence.
    ¶ 79   The fourth service requirement was cooperation and communication with the agency. The
    reports issued by OHU during the applicable period were dated January 7, 2022, June 14, 2022,
    and September 12, 2022. The January 7, 2022, report, which did not even list this as a service
    requirement, stated Shannon “continues to remain cooperative with One Hope United” but noted
    difficulty in communicating with Shannon. We note, however, the report was prepared by Ms.
    Cochrane who was only on the case two days before issuing the report. The second report stated,
    “It has been reported that [Shannon] *** has been cooperative and communicative.” The third
    report made no mention of Shannon’s progress with this goal although it would appear some
    communication occurred because the caseworker was aware of Shannon’s employment and
    additional visitation with the children at church.
    ¶ 80   Ms. Cochrane testified to difficulty in communicating with Shannon during her two-month
    tenure as the caseworker; however, the testimony also revealed that she had the wrong telephone
    number to contact Shannon and her only attempt to meet Shannon in person came when she was
    transferring her duties to Ms. Spitz. Ms. Spitz testified that she sent a letter to Shannon on February
    33
    23, 2022, and Shannon responded on March 11, 2022, by providing her with her telephone number.
    Ms. Spitz continued to communicate with Shannon in March just “getting to know her.” Later,
    they started talking about doing the different services, specifically the drug screens. Those
    conversations began in April 2022. Ms. Spitz mentioned even later communications involving a
    referral and assistance when Shannon was getting evicted. In sum, Ms. Spitz described the
    communication between her and Shannon as sporadic but when she did answer Shannon was very
    informative and would let her know what was going on and talked about the kids.
    ¶ 81   It was Shannon who complained about the lack of communication from the agency. She
    testified to her repeated requests for assistance before she was evicted and the agency’s failure to
    respond for over a month, stating that by the time the agency responded, she had already been
    evicted. Ms. Spitz confirmed that by the time she received the grant, Shannon had already been
    evicted. Shannon also testified that she only received a copy of her service plan because she went
    to the agency and begged for a copy of it. Ms. Spitz confirmed that Shannon came in on March
    17, 2022, to receive and sign the service agreement. Finally, Shannon also testified about calling
    Ms. Spitz, but receiving no response, when Shyla was hospitalized for her mental health issues.
    ¶ 82   After hearing all the evidence, the court acknowledged that numerous caseworkers were
    associated with Shannon’s case, and the difficulty in maintaining communication due to the
    inconsistencies associated with changing caseworkers. The court balanced that with Ms.
    Cochrane’s testimony of having no communication during her two-month tenure, albeit the court
    did not address the fact that Ms. Cochrane was using the wrong telephone number. The court then
    noted that Ms. Spitz’s first contact was on March 11 and stated, “but the Court is aware there were
    months that went by that [Shannon] had no contact and that falls on her.” The court stated Shannon
    could have gone to One Hope United or DCFS; she could have called or gone in person, “done
    34
    something.” The court stated, “There’s just, frankly, no explanation or valid excuse how you could
    go that long without having any contact with anybody in this case, especially when you’re
    represented by an attorney.”
    ¶ 83   Given the evidence and testimony in this case, we can only assume the court is referencing
    the two months during Ms. Cochrane’s tenure, as there are no other periods when Shannon was
    out of communication with the agency. On appeal, Shannon also argues that the trial court shifted
    the burden of proof on her. We disagree. The court’s statements were not about the burden of
    proof, and we agree with the State that it was Shannon’s responsibility to maintain contact with
    either OHU or DCFS during that period. See In re Sheltanya S., 
    309 Ill. App. 3d 941
    , 958 (1999);
    In re T.D., 
    268 Ill. App. 3d 239
    , 249 (1994). However, the agency’s failure to diligently respond
    to Shannon’s communications is concerning and again adds credence to Shannon’s claims of
    agency ineffectiveness.
    ¶ 84   We also share the trial court’s concern with the number of caseworkers involved. There
    was no evidence presented that Shannon was ever aware of Ms. Cochrane’s services in January
    and February 2022, as by Ms. Cochrane’s own admission, she was using the wrong telephone
    number to contact Shannon. Nor was there any evidence submitted that Shannon was advised of
    who took over after her initial three months with her caseworker, Rami, prior to Ms. Cochrane’s
    entrance in January 2022. Regardless, even if we presume the lack of communication in January
    and February 2022 was solely due to Shannon’s failure to contact the agency, the months thereafter
    revealed Shannon repeatedly attempted to communicate with the agency; however, the agency
    failed to timely respond regarding Shyla’s hospitalization, Shannon’s eviction, or her inability to
    perform the drug testing at Sarah Bush.
    35
    ¶ 85   While the court suggested Shannon could have gone in person to the agency, the undisputed
    evidence revealed that Shannon did present to the agency on March 17, 2022, in order to obtain a
    copy of her service plan so she would know what she needed to complete. The evidence revealed
    Shannon went from having no communication in January and February 2022, to communicating
    with the agency thereafter. While the State claims Shannon “dismally failed to cooperate and
    communicate,” its arguments were centered on the trial court’s statement regarding the two months
    without contact which was at the beginning of the period. Despite the State’s claims of “dismal
    failure,” its brief confirms communication between Ms. Spitz and Shannon from March 2022 to
    September 2022, which shows reasonable progress from Shannon’s complete lack of
    communication in January and February 2022. As such, any finding that Shannon failed to make
    reasonable progress with this service requirement is against the manifest weight of the evidence,
    as an opposite conclusion is clearly evident.
    ¶ 86   The fifth service requirement was to obtain and maintain suitable housing. Notably,
    Shannon’s housing was not in issue prior to her eviction. While Ms. Spitz alleged Shannon’s
    eviction occurred in May, Shannon clarified that her eviction was in July 2022, which was the
    seventh month into the State’s alleged nine-month period. It is undisputed that thereafter, with no
    assistance from the agency, Shannon obtained housing and was no longer homeless and living in
    her car.
    ¶ 87   The State argues this is clear evidence of Shannon’s failure to make reasonable progress.
    In support, the State lists Shannon’s eviction date as either “late spring or early summer, 2022,”
    and notes that thereafter Shannon lived in her car for about six weeks and was now renting a room
    from a guy she did not even know. The State then states that Shannon “lives this way despite the
    fact that Ms. Spitz got [Shannon] a grant to help pay for her rent and [Shannon] got a job in May
    36
    2022.” The State notes the court’s concerns with Shannon’s financial issues given her full-time
    employment and states, “Apparently, though, [Shannon] had money to buy cannabis. In any case,
    a car or a single bedroom in a stranger’s house is not suitable housing for a woman with two
    children.”
    ¶ 88   First, the time frame for Shannon’s eviction is relevant. As the court noted, the eviction
    was in July 2022, seven months into the period alleged by the State; as such, Ms. Spitz’s testimony
    that Shannon “never had stable housing” while she was the caseworker was erroneous. Second,
    contrary to the State’s contention, there was no evidence presented to support its claim that OHU’s
    grant money was available after Shannon was evicted or how Shannon obtained marijuana. Given
    the agency’s failure to obtain either Shannon’s medical or mental health records, it is possible that
    Shannon’s marijuana was prescribed. However, even if Shannon was buying her marijuana, the
    drug testing did not reveal a positive test for THC on June 9, 2022, the month prior to Shannon’s
    eviction.
    ¶ 89   We also consider the court’s comments regarding Shannon’s transition from living in her
    car to renting a room at a coworker’s house. The court stated, “[I]t’s a one-bedroom rental in
    someone else’s—a single bedroom in another individual’s home that [Shannon] doesn’t know very
    well. Certainly not suitable for children. Certainly not suitable for a reasonable progress to
    correcting these conditions.” While we agree her current residence may not be considered suitable
    until a background check is performed on the homeowner, we disagree that Shannon’s actions fail
    to show progress as her situation improved from homelessness to having a place to live funded by
    her own income. We further note this improvement occurred in less than two months.
    ¶ 90   There is no dispute that Shannon’s eviction and descent into homelessness reveals a
    regression of progress. However, Shannon’s ability to find housing after being homeless moved
    37
    her closer to the goal of reunification. Reasonable progress requires the parent to make, at a
    minimum, demonstrable movement toward the goal of reunification. In re K.P., 
    305 Ill. App. 3d 175
    , 180 (1999). Here, Shannon’s steps from homelessness to having a place to live funded by her
    own income is a demonstrable step toward reunification, especially in light of the time frame at
    issue, and therefore, we hold that the court’s findings on this issue were against the manifest weight
    of the evidence.
    ¶ 91    The sixth service requirement was to have a legal source of income. The court questioned
    Shannon’s finances in relation to her eviction, stating, “As it relates to income, *** it’s ***
    difficult for me to understand why there is this ongoing financial issues when [Shannon] is
    employed full-time.” Again, the evidence is important. Shannon had no job and was receiving SSI
    when the case began. She obtained two jobs, one at Casey’s and one at a bakery, during the
    pendency of the case. However, Shannon did not obtain full-time employment at MARS until July
    2022, the same month as her eviction. The service requirement was to obtain a legal source of
    income, which Shannon obtained. Accordingly, any finding that reasonable progress was not
    shown for this service was against the manifest weight of the evidence.
    ¶ 92    Finally, visitation was also considered by the court. Ms. Spitz testified that there was no
    visitation from February to May 2022 and from May 2022 to November 2022, there were less than
    10 visits, mostly due to Shannon failing to call and confirm the appointment the day before. When
    visitation occurred, it went well, but many visits were cut short due to location not necessarily
    working out because the girls had vastly different interests due to their different ages. The
    caseworker also noted that some visitations were canceled due to Shannon’s mandatory overtime
    at her job.
    38
    ¶ 93    Shannon testified that she spoke with Shyla on FaceTime nearly every day and had
    supervised video visitation with Mikayla every night. She also addressed the issues that arose
    during visitations stating that one ended early because Mikayla was running down the street with
    DCFS chasing her and another ended early because Shyla was having an anxiety attack. She also
    stated the children had other activities they wanted to attend. While she would have preferred to
    have them the full time, she understood if the children needed to leave. Shannon explained that
    Mikayla would act up during the public visitations and those actions embarrassed Shyla, who
    preferred spending time with her friends over sitting in the library with Shannon while her little
    sister clamored for Shannon’s attention.
    ¶ 94    After hearing the testimony, the court stated that “visitation was pretty poor” and blamed
    the shortened visits on Shannon’s inability to handle the behavioral issues that arose during
    visitation. The court also expressed concern with Shannon’s ability to manage her children when
    she could not just return them to DCFS. Thereafter, the court stated it would balance the visitation
    evidence with Shannon’s testimony regarding her “frequent video visitation with Mikayla that the
    Court was not aware of.” However, no determination on this issue was provided by the court. As
    such, we have no ruling to address on this issue.
    ¶ 95    We note, however, that Ms. Spitz’s testimony claiming a lack of visitation from February
    2022 to May 2022 was clearly erroneous. The June 13, 2022, agency report indicated that the third
    party who was supposed to be supervising the visitation during that period failed to document the
    visits and, therefore, the visits could not be verified. An inability to verify is not the same as having
    no visitation. Further, the failure to verify was a failure of the agency, not a fault by Shannon. We
    also note that the agency report specifically stated Shannon had visitation the entire weekend of
    March 18, 2022, at the foster family’s home.
    39
    ¶ 96    Considering the totality of circumstances, including the fact that Shannon had at least three
    caseworkers during the pendency of this matter, it is questionable as to whether any integrated
    assessment was performed, no service plan was ever filed with the court, no dispositional report
    was filed by the agency, the trial court’s dispositional order failed to set forth any requirements of
    the service plan, respondent did not receive a copy of her service plan until three months into the
    State’s alleged period of unfitness, and there was no court filing setting forth the service goals until
    nearly six months into the nine-month period alleged by the State, we hold that the trial court’s
    finding that Shannon failed to make reasonable progress towards her service goals is against the
    manifest weight of the evidence. Even without considering the procedural deficiencies, opposite
    conclusions were clearly evident; one ruling was based on an erroneous shifting of the burden of
    proof and other service requirements had no ruling at all. As such, we reverse the trial court’s
    finding that the State proved by clear and convincing evidence that Shannon failed to make
    reasonable progress toward the return of her children.
    ¶ 97                                  2. Reasonable Efforts
    ¶ 98    “Reasonable efforts relate to the goal of correcting the conditions that caused the removal
    of the child from the parent ***.” In re Daphnie E., 
    368 Ill. App. 3d 1052
    , 1066-67 (2006). The
    efforts “are judged by a subjective standard based upon the amount of effort that is reasonable for
    that particular person.” 
    Id.
     “Parental deficiencies collateral to the conditions that were the basis for
    the child’s removal, even if serious enough to prevent the return of the child, are outside the scope
    of this inquiry and are therefore not relevant.” In re J.A., 
    316 Ill. App. 3d 553
    , 565 (2000) (citing
    In re C.M., 
    305 Ill. App. 3d 154
    , 164 (1999)).
    ¶ 99    The courts have repeatedly held that it is imperative for the trial court to take steps to ensure
    the parties are aware of the deficiencies requiring removal of their children and what steps need to
    40
    be taken to achieve a reconciliation and reunification of the family unit. See In re L.L.S., 
    218 Ill. App. 3d 444
    , 465 (1991); In re C.M., 305 Ill. App. 3d at 165-66. As noted above, the latter
    requirement was not established as statutorily required documents were never filed and the court’s
    dispositional order failed to contain detailed steps for reunification. Further, it was undisputed that
    Shannon did not receive a copy of her service plan for nearly a year and the specific requirements
    to achieve reconciliation were not filed with the court until nearly a year after the dispositional
    hearing. These uncontested facts play heavily in Shannon’s favor when considering whether her
    effort in rectifying the reason for her children’s removal was reasonable.
    ¶ 100 The petition for adjudication of wardship alleged two counts of neglect in that the minors
    were not receiving proper or necessary support (705 ILCS 405/2-3(1)(a) (West 2020)) and were
    in an environment injurious to the minor’s welfare (id. § 2-3(1)(b)). Both allegations were based
    on Shannon’s failure to “adequately supervise the minor and minor’s siblings” and her abuse of
    “illegal substances while in a caretaker role of [a] minor,” and these were the bases of the children’s
    removal.
    ¶ 101 As to the claim of adequate supervision, we note that nearly every report from either OHU
    or CASA revealed that in nearly every placement there were instances of Mikayla continuously
    attempting to escape the homes. Shannon admitted that Mikayla escaped from her house because
    the door was unlatched. After Mikayla’s removal the reports indicated that Mikayla would climb
    objects to escape, and one family found it necessary to put bells on the door to alert them if Mikayla
    tried to run. Further evidence revealed that when DCFS brought Mikayla to a supervised visitation
    with Shannon, Mikayla escaped from their care and was running down the road. This issue
    remained prevalent throughout this case regardless of who was supervising the child. While no
    service specifically addressed this issue, Shannon did complete the parenting class which
    41
    potentially provided some insight in addressing this issue. As such, we find no evidence in the
    record to support a finding that Shannon failed to make reasonable efforts to correct this condition
    for which the children were removed.
    ¶ 102 The second basis for removal involved Shannon’s illegal drug abuse. Here, the trial court’s
    finding of unfitness noted that Shannon’s marijuana use was legal but found her use was
    unacceptable. At no time did the court rely on the finding of amphetamine, which the testimony
    revealed was likely due to Shannon’s prescription, to claim an illegal substance was found during
    drug testing in the period alleged by the State.
    ¶ 103 While there is no dispute that Shannon missed some of the scheduled drug testing, for the
    reasons set forth above, the presumption of a positive test due to a failure to appear for testing is
    inapplicable. The evidence revealed that Shannon presented for the testing, which is indicative of
    reasonable effort. Here, the results for the drug testing that was performed revealed that Shannon
    ceased taking illegal drugs and repeatedly presented for drug testing. As such, the trial court’s
    finding that the State proved by clear and convincing evidence that Shannon failed to make
    reasonable efforts to correct the conditions that were the basis of the children’s removal was
    against the manifest weight of the evidence. As such, we reverse the finding.
    ¶ 104                         B. Termination of Parental Rights
    ¶ 105 A termination of parental rights is proper only if a finding of unfitness is made. Here,
    because we have found the trial court’s findings of unfitness were against the manifest weight of
    the evidence, the trial court’s order terminating Shannon’s parental rights is also reversed. While
    unnecessary, we are compelled to address the court’s order on this issue. As noted by our supreme
    court, the issue is “whether, in light of the child’s needs, parental rights should be terminated.”
    (Emphasis in original.) In re D.T., 
    212 Ill. 2d 347
    , 364 (2004).
    42
    ¶ 106 The statute provides factors for the trial court’s decision in making the best interest
    determination. 705 ILCS 405/1-3(4.05) (West 2020). These factors include (1) the physical safety
    and welfare of the child, (2) the development of the child’s identity, (3) the child’s background
    and ties, (4) the child’s sense of attachments, (5) the child’s wishes, (6) the child’s community ties,
    (7) the child’s need for permanence, (8) the uniqueness of every family and child, (9) the risks
    attendant to entering and being in substitute care, and (10) the preferences of the people available
    to care for the child. 
    Id.
     “The court may also consider the nature and length of the child’s
    relationship with his present caretaker and the effect that a change in placement would have upon
    his or her emotional and psychological well-being.” In re Ca. B., 
    2019 IL App (1st) 181024
    , ¶ 30.
    ¶ 107 While it is unnecessary for a court to address each statutory factor (In re Z.J., 
    2020 IL App (2d) 190824
    , ¶ 74), the relevant factors for each case must be addressed. Here, the children were
    placed in over five different homes during the pendency of this case and had been in their current
    placement less than a month at the time of the hearing. Further, the testimony regarding the current
    placement did not have any information as to how the children had assimilated into the family after
    the foster family brought two additional foster children into the home. The foster family lived in a
    three-bedroom apartment and the girls had their own rooms when they were placed with this
    family. Indeed, the agency report specifically noted that Shyla was happy to have her own room.
    However, no information was provided as to the rooming assignments after the two additional
    foster children were brought into the home.
    ¶ 108 The court was cognizant of the unique situation it faced, stating “it’s a tougher decision
    than typically necessary.” However, instead of addressing the statutory factors to determine
    whether termination was in the best interest of the children, the court resigned itself to granting
    the petition to terminate. Such conclusion has no basis in these proceedings as the State is the only
    43
    party with a burden of proof. More important, however, is the trial court’s failure to address any
    of the relevant statutory factors in this case.
    ¶ 109 Notably, the State makes no argument regarding the statutory factors on appeal. Instead,
    the State focuses on CASA’s statements at the permanency hearing on December 16, 2022, at
    which time CASA advised the court Shyla “emphatically *** desires a goal of independence” and
    CASA’s recommendation to terminate parental rights at the November termination hearing.
    However, neither the State nor CASA addressed Shyla’s mental health issues at the best interest
    hearing. This is especially concerning when the first statutory factor is the “physical safety and
    welfare of the child” and the undisputed evidence revealed that Shyla’s mental health issues, a
    mere four months prior to the best interest hearing, included a claim of self-harm and required a
    three-week admission at Lincoln Prairie Behavior Health Center.
    ¶ 110 Nor do we find the State’s reliance on CASA’s statements at the December 16, 2022,
    permanency hearing urging that Shyla’s goal should be changed to independence to be of any
    merit. First, the State is considering evidence that was not before the trial court when the best
    interest finding was made three weeks earlier. Further, even if we were to consider the evidence
    and the State’s claim that a GAL should function as the “eyes and ears of the court” (In re Mark
    W., 
    228 Ill. 2d 365
    , 374 (2008)), such function did not occur in this case.
    ¶ 111 Here, CASA did not address Shyla’s mental health issues, or Mikayla’s sexualized
    behavior issues, at the best interest hearing despite the physical safety and welfare of the child
    being the first factor for consideration at that hearing. Further, neither CASA, nor the State, advised
    the trial court at the subsequent permanency hearing (referenced by the State on appeal) of Shyla’s
    second mental health event following the termination of Shannon’s parental rights. Nor did CASA
    or the State advise the court during the permanency hearing that Shyla was taken to the Sarah Bush
    44
    Lincoln Emergency Room, transferred to The Pavilion Foundation in Champaign, Illinois, or that
    she remained hospitalized at the Pavilion as of December 15, 2022. 6
    ¶ 112 Equally concerning is CASA’s failure to advise the court at the December 16, 2022,
    permanency hearing that Mikayla was diagnosed with reactive attachment disorder or that her
    disruptive behavior was escalating at school to include hitting and biting the teacher as well as
    spitting on her classmates. Instead of addressing the obvious mental health issues enveloping the
    children, the State argued, and CASA recommended, the trial court change Mikayla’s goal to
    adoption with a family she had only been with for seven weeks and Shyla’s goal to independence.
    ¶ 113 Nor do we find any merit in the State’s claim that “respondent was unfit and had little, if
    anything, to offer the children.” Following Shyla’s second mental health event, the caseworker
    stated the following:
    “Throughout Shyla’s mental health crisis, Shannon was allowed to visit with Shyla
    before she was taken to the hospital. Shannon was supportive and concerned about Shyla
    and her safety and was a help in calming Shyla down while she was in the ER.”
    ¶ 114 “Parental rights and responsibilities are of deep human importance and will not be lightly
    terminated.” In re Paul, 
    101 Ill. 2d 345
    , 351-52 (1984). The statutory factors provide guidance to
    the trial court in determining whether termination of parental rights is in the best interest of the
    minor child. Here, the trial court expressed concern over the five placements of the children during
    the pendency of this case as well as the fact that the current placement was less than a month. The
    only evidence relied on by the court was Ms. Spitz’s testimony that the children were well taken
    care of, well groomed, had their own rooms, and were living in a loving environment. Even the
    6
    It is equally difficult to find CASA was fulfilling the duty as the “eyes and ears of the court” or
    representing the best interest of the children when CASA did not even include Shyla’s second mental health
    event in its report; the only mention of Shyla’s second mental health event is contained in the OHU report.
    45
    court recognized that it was a “limited amount of information for the Court to rely on” especially
    with the change in the household to include “two new potential foster children.” Of the four pieces
    of evidence provided, one was diminished by the fact that it was unlikely the girls would retain
    their own rooms when the foster family was living in a three-bedroom apartment.
    ¶ 115 Further, and not noted by the court, was the fact that no testimony or information was
    provided regarding how Shyla and Mikayla adjusted to or interacted with the two new foster
    children brought into the home. Here, it is apparent the State failed to provide the trial court with
    sufficient evidence to address any of the statutory factors. As such, even if the finding of unfitness
    had not been reversed, the trial court’s finding that it was in the best interest of the children to
    terminate Shannon’s parental rights would require reversal.
    ¶ 116     Finally, Shannon argues, in the alternative, that her trial counsel was ineffective by failing
    to present evidence or argument at the best interest hearing. Given our disposition, it is unnecessary
    to address this issue.
    ¶ 117                                  III. CONCLUSION
    ¶ 118 For the reasons stated herein, we reverse the trial court’s findings of unfitness and its
    order finding it was in the best interest of Shyla and Mikayla to terminate Shannon’s parental
    rights.
    ¶ 119 Reversed.
    46