Turner v. Seterus, Inc. ( 2018 )


Menu:
  • Filed 9/24/18
    CERTIFIED FOR PARTIAL PUBLICATION*
    IN THE COURT OF APPEAL OF THE STATE OF CALIFORNIA
    THIRD APPELLATE DISTRICT
    (Sacramento)
    ----
    AMY ARLENE TURNER et al.,                                         C079613
    Plaintiffs and Appellants,                     (Super. Ct. No.
    34201400162567CUORGDS)
    v.
    SETERUS, INC.,
    Defendant and Respondent.
    APPEAL from a judgment of the Superior Court of Sacramento County, David I.
    Brown, Judge. Reversed with directions.
    United Law Center, Danny A. Barak and Stephen J. Foondos for Plaintiffs and
    Appellants.
    The Ryan Firm, Timothy M. Ryan, Michael W. Stolzman, Jr. for Defendant and
    Respondent.
    * Pursuant to California Rules of Court, rules 8.1105 and 8.1110, this opinion is certified
    for publication with the exception of .parts I, IV, VI, VII and IX of the Discussion.
    1
    In this wrongful foreclosure case, plaintiffs Amy Arlene Turner and Joseph Zeleny
    sought damages from defendant Seterus, Inc. (Seterus) on the theory that Seterus had
    “frustrated [their] lawful attempt, pursuant to [Civil] Code [section] 2924c, to cure their
    default more than five days prior to the noticed foreclosure sale.” The trial court
    sustained Seterus’s demurrer to their third amended complaint without leave to amend.
    On appeal, plaintiffs contend the trial court erred. We agree in part and reverse
    the judgment with instructions to the trial court to vacate its order sustaining Seterus’s
    demurrer to the third amended complaint in its entirety without leave to amend and to
    instead enter a new order sustaining the demurrer without leave to amend as to the causes
    of action for intentional infliction of emotional distress and breach of contract, and
    overruling the demurrer as to the causes of action for intentional and negligent
    misrepresentation, negligence, wrongful foreclosure, and unlawful business practices.
    FACTUAL AND PROCEDURAL BACKGROUND
    With respect to Seterus,1 the third amended complaint (as supplemented by
    material Seterus asked the trial court to take judicial notice of) alleges as follows:
    Turner acquired title to the property that is the subject of this proceeding in 2001
    as an unmarried woman. She married Zeleny in approximately 2003.
    In 2006, Turner refinanced the loan on the property, taking out a new loan for
    $260,000. Turner was the sole borrower on the note, and only she is listed on the deed of
    trust. However, both plaintiffs contributed financially to the monthly payments on the
    loan.
    1      Plaintiffs also sued the original loan servicer, beneficiary, and trustee of the loan
    for various causes of action. The claims against those defendants are not implicated in
    this appeal.
    2
    After Turner lost her job in 2009, plaintiffs began having difficulty making the
    monthly loan payments. Plaintiffs obtained a loan modification in 2010; however, the
    loan servicer (at that time, Bank of America) repeatedly sent plaintiffs billing statements
    for greater amounts than provided for under the modification agreement, which plaintiffs
    could not afford. As a result, plaintiffs fell behind on the loan.
    In October 2011, Seterus became the loan servicer. On February 9, 2012, a notice
    of default and election to sell under deed of trust was recorded against the property. The
    notice stated that the amount necessary to cure the default was $21,139.25. The notice
    further stated as follows: “you may have the legal right to bring your account in good
    standing by paying all of your past due payments plus permitted costs and expenses
    within the time permitted by law for reinstatement of your account, which is normally
    five business days prior to the date set for the sale of your property.” The notice
    identified Seterus as the entity to contact to arrange for payment to stop the foreclosure
    and provided a mailing address and phone number “[t]o find out the amount you must
    pay, or to arrange for payment to stop the foreclosure, or if your property is in foreclosure
    for any other reason.”
    On October 3, 2012, a notice of trustee’s sale was recorded against the property.
    The notice stated that the property would be sold at auction on October 23.
    On or about October 13, 2012, Zeleny called Seterus and inquired as to the amount
    plaintiffs were in default. He spoke with an agent for Seterus, who would only identify
    herself as “Stacey.” Before Stacey would speak with Zeleny, however, she required
    Turner to authorize Zeleny to speak on Turner’s behalf. Turner got on the phone and told
    Stacey that Zeleny was authorized to speak for her.
    Stacey informed Zeleny that plaintiffs were in default in the amount of $30,800.
    Plaintiffs had recently deposited $30,000 into their bank account, so Zeleny informed
    Stacey that he would like to pay off the entire amount of the default. Stacey told him that
    Seterus would not accept that amount to cure the default because plaintiffs were allowed
    3
    to cure the default only if they were in the modification process, and since plaintiffs had
    already been reviewed for a modification in the past five years, they could not receive a
    modification. Zeleny pleaded with Stacey and tried to explain that all he wanted to do
    was cure the default, but Stacey refused to accept payment.
    With the trustee’s sale looming, and left with no other option, Turner filed for
    chapter 7 bankruptcy. In the months following Turner’s bankruptcy discharge, Seterus
    refused to work with plaintiffs on a foreclosure prevention solution. Ultimately, on
    April 29, 2013, Fannie Mae (which at that time held the beneficial interest under the deed
    of trust) purchased the property at the foreclosure sale.
    On April 28, 2014, plaintiffs commenced this action against various defendants,
    including Seterus. In August 2014, plaintiffs filed a first amended complaint. Seterus
    demurred to that complaint. Before Seterus’s demurrer was heard, however, plaintiffs
    filed a second amended complaint in response to the trial court’s ruling on a demurrer to
    the first amended complaint filed by two other defendants (Bank of America and Fannie
    Mae). As a result, plaintiffs did not oppose Seterus’s demurrer to the first amended
    complaint, and the trial court sustained that demurrer with leave to amend.
    Following the trial court’s ruling, plaintiffs filed a third amended complaint that
    alleged 10 causes of action. Eight of those causes of action were directed at Seterus:
    (1) intentional misrepresentation (second cause of action); (2) negligent
    misrepresentation (third cause of action); (3) negligence (fourth cause of action);
    (4) negligence per se (fifth cause of action); (5) intentional infliction of emotional distress
    (sixth cause of action); (6) breach of contract (eighth cause of action); (7) wrongful
    foreclosure (ninth cause of action); and (8) unlawful, unfair, and fraudulent business
    practices in violation of Business and Professions Code section 17200 et seq. (tenth cause
    of action). Plaintiffs also attached the following exhibits to their third amended
    complaint: (1) written modification agreement; (2) corporate assignment of deed of trust;
    and (3) notice of default and declaration of contract and due diligence.
    4
    Seterus demurred to the third amended complaint in January 2015. Plaintiffs
    opposed the demurrer. In March 2015, the trial court sustained Seterus’s demurrer
    without leave to amend.
    As to Zeleny, the court concluded that he lacked standing to pursue any of the
    causes of action in the third amended complaint because Turner was the only person
    listed on the note and deed of trust on the property. The court then concluded that neither
    plaintiff could pursue any of the causes of action in the complaint because the complaint
    did not allege that either or both of them unconditionally tendered the full amount due
    and owing on the loan. The court further concluded that it was “apparent . . . that [Turner
    did not have] the ability to [tender the full amount owed], as she filed for bankruptcy.”
    With respect to the individual causes of action alleged against Seterus (which
    excluded only the first and seventh causes of action), the court offered the following
    reasoning:
    (1) The court sustained Seterus’s demurrer to the second cause of action (for
    intentional misrepresentation) and the third cause of action (for negligent
    misrepresentation) because plaintiffs failed to allege causation of their damages because
    they failed to allege tender.
    (2) The court sustained Seterus’s demurrer to the fourth and fifth causes of action
    (for negligence and negligence per se) because Seterus, as servicer of the loan, did not
    owe any duty beyond that of a conventional lender of money, and “[a]s a general rule, a
    financial institution owes no duty of care to a borrower when the institution’s
    involvement in the loan transaction does not exceed the scope of its conventional role as
    a mere lender of money.”2
    2      The court further sustained Seterus’s demurrer to the fifth cause of action (for
    negligence per se) because plaintiffs failed to allege tender of the entire indebtedness.
    5
    (3) The court sustained Seterus’s demurrer to the sixth cause of action (for
    intentional infliction of emotional distress) because “[t]he act of foreclosing on a home
    (absent other circumstances) is not the kind of extreme conduct that supports [such a]
    claim” and because Turner did not allege facts demonstrating that she suffered severe
    emotional distress.
    (4) The court sustained Seterus’s demurrer to the eighth cause of action (for
    breach of contract) because plaintiffs did not allege “that they performed by tendering the
    full accelerated amount due.”
    (5) The court sustained Seterus’s demurrer to the ninth cause of action (for
    wrongful foreclosure) because plaintiffs failed to allege tender.
    (6) The court sustained Seterus’s demurrer to the tenth cause of action (for
    unlawful, unfair, and fraudulent business practices in violation of Business and
    Professions Code section 17200 et seq.) without further explanation.
    The court subsequently entered judgment in favor of Seterus on April 24, 2015.
    Plaintiffs timely appealed.
    DISCUSSION
    I
    Standard Of Review
    “ ‘In reviewing the sufficiency of a complaint against a general demurrer, we are
    guided by long-settled rules. “We treat the demurrer as admitting all material facts
    properly pleaded, but not contentions, deductions or conclusions of fact or law.
    [Citation.] We also consider matters which may be judicially noticed.” [Citation.]
    Further, we give the complaint a reasonable interpretation, reading it as a whole and its
    parts in their context. [Citation.] When a demurrer is sustained, we determine whether
    the complaint states facts sufficient to constitute a cause of action.’ ” (Blumhorst v.
    Jewish Family Services of Los Angeles (2005) 
    126 Cal.App.4th 993
    , 999.) We may
    6
    affirm a trial court judgment on any basis presented by the record whether relied upon by
    the trial court. (Ibid.)
    II
    Zeleny’s Standing
    The trial court concluded that Zeleny lacked standing to pursue any of the causes
    of action in the third amended complaint because Turner was the only person listed on
    the note and deed of trust on the property. On appeal, plaintiffs contend the court erred in
    this ruling because: (1) the property, although titled in Turner’s name only, was a
    community asset because both plaintiffs contributed to the monthly payments on the loan;
    and (2) plaintiffs intended the note and deed of trust to be in both of their names and
    asked their broker to make that happen but did not realize until years later that the broker
    did not make the change as promised. At most, plaintiffs contend, Zeleny might not have
    standing to sue for breach of contract (because he was not a party to the loan, even
    though they intended him to be), but the fact that the property was a community asset
    gives him standing to pursue all of the tort causes of action in the third amended
    complaint.
    In response, Seterus argues that the property was not a community asset, but was
    Turner’s separate property because she acquired it prior to the parties’ marriage. In their
    reply brief, plaintiffs do not dispute that Turner acquired the property before her marriage
    to Zeleny; instead, they contend the community had an interest in the property anyway
    because community funds were used during the marriage to make payments on the loan.
    And because the community had an interest in the property, Zeleny had an interest in the
    property sufficient to give him standing in this action (with the possible exception of the
    breach of contract cause of action).
    We agree with plaintiffs that the allegations of the third amended complaint are
    sufficient to establish that the community had an interest in the property. The complaint
    alleges that “both Plaintiffs contributed financially to the monthly payments on the
    7
    Subject Loan.” Construed liberally, we take this allegation to mean that both parties
    contributed their community property earnings during the marriage to payments on the
    loan principal, which, under California community property law, gave the community an
    interest in what was otherwise Turner’s separate property. (See, e.g., Bono v. Clark
    (2002) 
    103 Cal.App.4th 1409
    , 1421-1422 [“[w]hen community property is used to reduce
    the principal balance of a mortgage on one spouse’s separate property, the community
    acquires a pro tanto interest in the property”].)
    Because, under the allegations of the third amended complaint, the community had
    an interest in the property, at the very least Zeleny, as a member of the community, had
    standing to pursue the tort causes of action asserted in the complaint to the extent those
    causes of action alleged that Seterus’s conduct resulted in the loss of the property -- and,
    as a result, the community’s interest therein. “ ‘Every action must be prosecuted in the
    name of the real party in interest, except as otherwise provided by statute.’ (Code Civ.
    Proc., § 367.) The real party in interest has ‘ “an actual and substantial interest in the
    subject matter of the action,” and stands to be “benefited or injured” by a judgment in the
    action.’ [Citation.] ‘Plaintiffs have standing to sue if they or someone they represent
    have either suffered or are threatened with an injury of sufficient magnitude to reasonably
    assure the relevant facts and issues will be adequately presented.’ ” (Fladeboe v.
    American Isuzu Motors Inc. (2007) 
    150 Cal.App.4th 42
    , 54-55.) As a member of the
    community, which had an interest in the property, Zeleny has an actual and substantial
    interest in recovering tort damages for the loss of that property and stands to be benefitted
    by a judgment in this action. Accordingly, the fact that Zeleny was not a party to the note
    and deed of trust on the property does not deprive him of standing in this action, and the
    trial court erred in concluding otherwise.
    8
    III
    The Tender Rule And Wrongful Foreclosure
    Wrongful foreclosure is a common law tort claim. “The elements of a wrongful
    foreclosure cause of action are: ‘ “(1) [T]he trustee or mortgagee caused an illegal,
    fraudulent, or willfully oppressive sale of real property pursuant to a power of sale in a
    mortgage or deed of trust; (2) the party attacking the sale (usually but not always the
    trustor or mortgagor) was prejudiced or harmed; and (3) in cases where the trustor or
    mortgagor challenges the sale, the trustor or mortgagor tendered the amount of the
    secured indebtedness or was excused from tendering.” ’ ” (Sciarratta v. U.S. Bank
    National Assn. (2016) 
    247 Cal.App.4th 552
    , 561-562; Crossroads Investors, L.P. v.
    Federal National Mortgage Assn. (2017) 
    13 Cal.App.5th 757
    , 782.)
    The third element is commonly known as the tender rule. Where tendering is
    required and not excused, a plaintiff seeking to set aside an irregular sale must allege
    tender of the full amount of the loan to maintain any cause of action that either is based
    on the wrongful foreclosure allegations or seeks redress from that foreclosure. (Abdallah
    v. United Savings Bank (1996) 
    43 Cal.App.4th 1101
    , 1109; Arnolds Management Corp.
    v. Eischen (1984) 
    158 Cal.App.3d 575
    , 579.)
    Courts have applied equitable exceptions to the tender rule, such as: “(1) where
    the borrower’s action attacks the validity of the underlying debt, tender is not required
    since it would constitute affirmation of the debt; [citations] (2) when the person who
    seeks to set aside the trustee’s sale has a counter-claim or set-off against the beneficiary,
    the tender and the counter-claim offset each other and if the offset is greater than or equal
    to the amount due, tender is not required; [citations] (3) a tender may not be required if it
    would be ‘inequitable’ to impose such a condition on the party challenging the sale;
    [citations] (4) tender is not required where the trustor’s attack is based not on principles
    of equity but on the basis that the trustee’s deed is void on its face (such as where the
    original trustee had been substituted out before the sale occurred)[;] [citations] [(5)] when
    9
    the loan was made in violation of substantive law, or in breach of the loan agreement or
    an agreement to modify the loan[;] [citations] [and (6)] when the borrower is not in
    default and there is no basis for the foreclosure [citations].” (5 Miller & Starr, Cal. Real
    Estate (4th ed. 2017) § 13:256, pp. 13-1101-1102.)
    The trial court concluded that each cause of action in the third amended complaint
    failed because plaintiffs did not allege actual and unconditional tender of the entire
    amount of the indebtedness under the loan. Citing to Karlsen v. American Sav. & Loan
    Assn. (1971) 
    15 Cal.App.3d 112
    , 117, the court stated, “[a] valid and viable tender of
    payment of the indebtedness owing is essential to an action to cancel a voidable sale
    under a deed of trust.” The court found “[t]his failure to do equity, despite asking for
    equitable relief related to the foreclosure, bars all of the claims” in the third amended
    complaint. Thus, it appears the trial court found the plaintiffs were not excused from
    tendering the entire loan amount to maintain their wrongful foreclosure cause of action
    and, because the other causes of action arose from the same allegations and sought
    redress from that foreclosure, those “implicitly integrated” causes of action failed as well.
    (Karlsen, at p. 121.)
    Plaintiffs contend the trial court committed three errors in applying the tender rule
    to their causes of action. “First, the trial court conflated an offer to tender with a
    requirement of an actual physical payment.” “Second, the trial court improperly
    concluded that the fact that . . . Turner filed for bankruptcy must have meant that
    [plaintiffs] could not afford to cure any amount due, the default sum or the entire sum.”
    Third, “the trial court erroneously assumed that [Civil Code section] 2924c requires a full
    tender of the entire indebtedness under the loan.” We agree the trial court erred.
    We address the third claim of error first. Seterus argues the trial court’s ruling is
    consistent with a long line of cases requiring the tender to be the full amount due under
    the loan (or note) for which the property was security, as stated in Arnolds Management
    Corp. v. Eischen, supra, 
    158 Cal.App.3d 575
    ; Karlsen v. American Sav. & Loan Assn.,
    10
    supra, 
    15 Cal.App.3d 112
    ; Lona v. Citibank, N.A. (2011) 
    202 Cal.App.4th 89
    ; Mendoza
    v. JPMorgan Chase Bank, N.A. (2014) 
    228 Cal.App.4th 1020
    ; and Gaffney v. Downey
    Savings & Loan Assn. (1988) 
    200 Cal.App.3d 1154
    . Those cases, however, arose in
    circumstances where the borrowers sought to redeem the properties, not where they were
    trying to reinstate their loans as provided under Civil Code section 2924c. Context is
    important.
    The Legislature has provided “a comprehensive framework for the regulation of a
    nonjudicial foreclosure sale pursuant to a power of sale contained in a deed of trust.
    [(Civ. Code, § 2924 et seq.)] The purposes of this comprehensive scheme are threefold:
    (1) to provide the creditor/beneficiary with a quick, inexpensive and efficient remedy
    against a defaulting debtor/trustor; (2) to protect the debtor/trustor from a wrongful loss
    of the property; and (3) to ensure that a properly conducted sale is final between the
    parties and conclusive as to a bona fide purchaser.” (Moeller v. Lien (1994) 
    25 Cal.App.4th 822
    , 830.) This statutory framework provides specific procedures in the
    nonjudicial foreclosure sale process.
    For example, “[d]uring the foreclosure process, the debtor/trustor is given several
    opportunities to cure the default and avoid the loss of the property. First, the trustor is
    entitled to a period of reinstatement to make the back payments and reinstate the terms of
    the loan.” (Moeller v. Lien, supra, 25 Cal.App.4th at p. 830.) Specifically, the
    debtor/trustor may reinstate the loan by tendering “the entire amount due, at the time
    payment is tendered, with respect to (A) all amounts of principal, interest, taxes,
    assessments, insurance premiums, or advances actually known by the beneficiary to be,
    and that are, in default and shown in the notice of default, under the terms of the deed of
    trust or mortgage and the obligation secured thereby, (B) all amounts in default on
    recurring obligations not shown in the notice of default, and (C) all reasonable costs and
    expenses [as provided], other than the portion of principal as would not then be due had
    no default occurred.” (Civ. Code, § 2924c, subd. (a)(1).) Such tender “cure[s] the
    11
    default theretofore existing, and thereupon, all proceedings theretofore had or instituted
    shall be dismissed or discontinued and the obligation and deed of trust or mortgage shall
    be reinstated and shall be and remain in force and effect, the same as if the acceleration
    had not occurred.” (Ibid.) “Th[e] period of reinstatement continues until five business
    days prior to the date of the sale, including any postponement.” (Moeller, at p. 830.) “In
    addition to the right of reinstatement, the trustor also possesses an equity of redemption,
    which permits the trustor to pay all sums due [on the note] prior to the sale of the
    property at foreclosure and thus avoid the sale.” (Ibid.)
    The requirements to exercise each of these rights -- the right to reinstatement and
    the right to redemption -- are proportional to the value of the relief secured, and are not
    interchangeable. (See 5 Miller & Starr, Cal. Real Estate, supra, at § 13:230, pp. 13-939-
    13-940 [“A tender of the entire amount owing to the beneficiary . . . is called a
    redemption . . . however, this does not ‘reinstate’ the loan but rather pays the debt in full
    and requires a release of the deed of trust or mortgage.” In contrast, a “reinstatement,” on
    “tender of the amount required for a cure of the default,” reinstates the obligation
    “according to the original terms as if no default had occurred.”], fn. omitted.)
    The tender rule arose in the context of redemption cases where the plaintiffs
    sought to set aside the trustee’s sale for irregularities in the foreclosure sale notice or
    procedure. (See, e.g., Arnolds Management Corp. v. Eischen, supra, 
    158 Cal.App.3d 575
    [defect in notice of sale]; Karlsen v. American Sav. & Loan Assn., supra, 
    15 Cal.App.3d 112
     [trustee sold property to corporation in which trustee was financially interested].)
    “ ‘The rationale behind the [tender] rule is that if [the borrower] could not have redeemed
    the property had the sale procedures been proper, any irregularities in the sale did not
    result in damages to the [borrower].’ ” (Lona v. Citibank, N.A., supra, 202 Cal.App.4th
    at p. 112.) “Allowing [borrowers] to recoup the property without full tender would give
    them an inequitable windfall, allowing them to evade their lawful debt.” (Stebley v.
    Litton Loan Servicing, LLP (2011) 
    202 Cal.App.4th 522
    , 526.) Thus, the tender rule “is
    12
    based on the theory that one who is relying upon equity in overcoming a voidable sale
    must show that he is able to perform his obligations under the contract so that equity will
    not have been employed for an idle purpose.” (Dimock v. Emerald Properties (2000) 
    81 Cal.App.4th 868
    , 878; Arnolds Management Corp., at pp. 578-579 [court of equity will
    not order performance of a “useless act”].)
    The plaintiffs’ wrongful foreclosure cause of action does not arise from the right
    to redeem the property based on an irregularity in the notice or procedure of the sale.
    Rather, plaintiffs’ cause of action arises from their right to reinstate Turner’s loan and
    their allegation that, but for Seterus’s failure to accept Zeleny’s tender of the $30,800,
    Turner would have cured the default, which would have entitled Turner to reinstate the
    loan and extinguished the basis for the trustee’s sale. The basis for plaintiffs’ wrongful
    foreclosure cause of action is thus wholly different from the basis for redemption.
    For similar reasons, the cases cited by the trial court and Seterus to support the
    requirement of tender of the full amount of the loan do not apply to plaintiffs here. All
    these cases involve different circumstances and do not address the statutory analysis that
    governs this issue. In Chavez v. Indymac Mortgage Services (2013) 
    219 Cal.App.4th 1052
    , the homeowner alleged the lender mailed her a loan modification agreement under
    the Home Affordable Modification Program, and she signed, returned, and performed
    under that agreement. The lender, however, never mailed the homeowner a signed copy
    of the loan modification agreement. The homeowner learned the property had been sold
    at auction even though she never received a notice of default or notice of trustee sale.
    (Id. at pp. 1055-1056.) The homeowner was forced from her home and filed an action for
    breach of contract and wrongful foreclosure. (Id. at p. 1056.) The trial court sustained
    the defendants’ demurrer without leave to amend. (Ibid.) The court of appeal reversed.
    (Id. at p. 1055.)
    Pertinent to our discussion, the court explained the homeowner was not required to
    allege tender because she properly alleged a cause of action for breach of contract of the
    13
    modification agreement. (Chavez v. Indymac Mortgage Services, supra, 219 Cal.App.4th
    at p. 1062.) She alleged the existence of an enforceable agreement and that defendants
    breached the agreement by refusing payment. Thus, she “sufficiently alleged an
    exception to the tender rule that the foreclosure sale was void because Defendants lacked
    a contractual basis to exercise the power of sale as [her] original loan had been modified
    under the [agreement] and [she] fully performed under the [agreement] until Defendants
    breached the agreement by refusing payment.” (Id. at p. 1063.) Although the
    homeowner also alleged improper notice of the trustee’s sale, which would otherwise be
    subject to the tender requirement, the allegation did “not invalidate the remainder of th[e]
    properly pled cause of action.” (Ibid.)
    The court in Chavez cited to Bank of America v. La Jolla Group II (2005) 
    129 Cal.App.4th 706
     in reaching its decision. In Bank of America, the beneficiary accepted
    the homeowners’ tendered default payment on the loan but failed to notify the trustee that
    the loan had been reinstated, and the foreclosure sale went forward. (Bank of America, at
    p. 709.) The beneficiary bank sued the party that successfully bid on the property at the
    foreclosure sale, seeking to cancel the sale. The Bank of America court found “the
    homeowners and the beneficiary bank had entered into an agreement to cure the default.
    It followed that the beneficiary bank had no right to sell after that agreement and the
    foreclosure sale was invalid.” (Barroso v. Ocwen Loan Servicing LLC (2012) 
    208 Cal.App.4th 1001
    , 1017.)
    The court in Barroso v. Ocwen Loan Servicing LLC, supra, 
    208 Cal.App.4th 1001
    also applied the principle in Bank of America. In Barroso, the homeowner alleged she
    had an enforceable loan modification agreement with the beneficiary and that she made
    all subsequent payments when they were due. (Barroso, at p. 1017.) The loan servicer
    accepted the homeowners’ payments under the modification agreement, but nonetheless
    proceeded with the foreclosure sale. (Id. at pp. 1004-1006.) The homeowner sued for,
    among other things, wrongful foreclosure, alleging she was not in default under the
    14
    modification agreement. (Id. at pp. 1006-1007.) The defendants demurred to the
    complaint, arguing the homeowner failed to allege tender of the amounts due under the
    mortgage. (Id. at p. 1007.)
    The court found that, “[b]ased on [her] allegations, [the homeowner] ha[d] alleged
    a basis for wrongful foreclosure under the principles applied in Bank of America v. La
    Jolla Group II, supra, 129 Cal.App.4th at page 712. It was not necessary for [the
    homeowner] to tender any amount to [the loan servicer] to forestall the foreclosure sale
    because there was no default under the terms of the [agreement].” (Barroso v. Ocwen
    Loan Servicing LLC, supra, 208 Cal.App.4th at p. 1017.) In other words, because the
    homeowner alleged an enforceable agreement and that she performed in accordance with
    her contractual obligations, the loan servicer had no contractual right to sell the property
    and, therefore, the homeowner did not have to tender the full loan amount to maintain her
    wrongful foreclosure cause of action.
    Here, plaintiffs allege that Seterus, acting through its representative, Stacey,
    wrongfully refused Zeleny’s tender of the amount necessary to cure the default on
    Turner’s loan. Under Civil Code section 2924c, Turner had a statutory right, up to five
    days before the noticed foreclosure sale, to stop the sale by tendering the amount due as
    specified in subdivision (a)(1). A tender compliant with Civil Code section 2924c,
    subdivision (a)(1) “cure[s] the default” such that all default proceedings “shall be
    dismissed or discontinued and the obligation and deed of trust or mortgage shall be
    reinstated and shall be and remain in force and effect, the same as if the acceleration had
    not occurred.” (Civ. Code, § 2924c, subd. (a)(1), italics added.) Because the Legislature
    used the words “shall” and “may” in close proximity to one another in the statute, we
    may infer the Legislature intended the use of “shall” to be mandatory. (In re Richard E.
    (1978) 
    21 Cal.3d 349
    , 353-354.)
    Civil Code section 2924c thus limits the beneficiary’s contractual power of sale by
    giving the trustor a right to cure a default and reinstate the loan within the stated time,
    15
    even if the beneficiary does not voluntarily agree. (Bank of America v. La Jolla Group II,
    supra, 129 Cal.App.4th at p. 712.) “ ‘The law does not require plaintiff to tender the
    purchase price to a trustee who has no right to sell the property at all.’ ” (Alvarez v. BAC
    Home Loans Servicing, L.P. (2014) 
    228 Cal.App.4th 941
    , 951.) To adequately plead a
    cause of action for wrongful foreclosure, all plaintiffs had to allege was that they met
    their statutory obligation by timely tendering the amount required by Civil Code
    section 2924c to stop the foreclosure sale, but Seterus refused that tender and thus
    allowed the foreclosure sale to go forward when Seterus should have accepted their
    tender and canceled the sale. Plaintiffs did so. If Seterus had accepted the tender, which
    Stacey stated was sufficient to cure the default, a rescission of the foreclosure sale and
    reinstatement of the loan was mandatory, and the subsequent sale was without legal basis
    and void, similar to the unlawful sales in Chavez and Barroso.
    Under the circumstances alleged, tender of the full amount of the loan is
    unnecessary. It would be nonsensical to require plaintiffs to tender the full amount of the
    loan to maintain a wrongful foreclosure cause of action based on Seterus’s refusal to
    accept the timely tender of the amount required under Civil Code section 2924c.
    (Munger v. Moore (1970) 
    11 Cal.App.3d 1
    , 7-8 [failure to accept timely tender of amount
    due to cure default may constitute wrongful foreclosure allowing a plaintiff to bring an
    action for damages for the illegal sale resulting from the failure to accept the timely
    tender].) Such a requirement would thwart the statutory intent of Civil Code
    section 2924c by failing to “protect the debtor/trustor from a wrongful loss of the
    property.” (Moeller v. Lien, supra, 25 Cal.App.4th at p. 830.) Accordingly, we find the
    tender rule does not bar any of plaintiffs’ causes of action.
    This conclusion leaves a few loose ends to wrap up regarding the wrongful
    foreclosure cause of action. First, Seterus suggests that even if plaintiffs did not have to
    tender the full amount of the indebtedness, they had to do more than offer to pay the
    amount required to cure the default. In Seterus’s view, Civil Code section 2924c
    16
    obligated plaintiffs “to actually submit a payment to [Seterus], which they concede they
    did not.”
    We disagree that actual submission of a payment was necessary here for plaintiffs
    to state a cause of action for wrongful foreclosure. As the trial court itself noted, “[a]
    tender is an offer of performance . . . .” (Italics added.) (See Civ. Code, § 1485 [“[a]n
    obligation is extinguished by an offer of performance, made in conformity to the rules
    herein prescribed, and with intent to extinguish the obligation”].) Subdivision (a)(1) of
    Civil Code section 2924c provides in pertinent part that “[w]henever all or a portion of
    the principal sum of any obligation secured by deed of trust . . . has . . . been declared due
    by reason of default in payment of interest or of any installment of principal . . . , the
    trustor . . . may pay to the beneficiary . . . the entire amount due, at the time payment is
    tendered . . . other than the portion of principal as would not then be due had no default
    occurred, and thereby cure the default theretofore existing, and thereupon, all proceedings
    theretofore had or instituted shall be dismissed or discontinued and the obligation and
    deed of trust . . . shall be reinstated and shall be and remain in force and effect . . . .”
    Here, for purposes of Civil Code section 2924c, Zeleny effectively tendered payment of
    the amount then due when he told Stacey that he would like to pay off the entire amount
    of the default. Actual submission of a payment was not required.
    This conclusion is bolstered by the legal maxim that “[n]o one can take advantage
    of his own wrong.” (Civ. Code, § 3517.) On the facts alleged here, the only reason
    plaintiffs did not make an actual payment of the entire amount of the default was because
    Seterus’s representative, Stacey, told Zeleny that Seterus would not accept that amount to
    cure the default because plaintiffs were not in the loan modification process. Seterus
    cannot defeat the wrongful foreclosure cause of action by relying on its representative’s
    wrongful refusal of the offer to pay the amount required under Civil Code section 2924c
    to stop the foreclosure sale by arguing that plaintiffs never made an actual payment.
    17
    Consequently, Seterus’s argument that actual submission of a payment was required here
    is without merit.
    Seterus next argues that even if an offer of payment was sufficient, plaintiffs’
    tender was ineffective because they judicially admitted that they did not have the ability
    to cure the default, and they are judicially estopped from arguing otherwise. (See Civ.
    Code, § 1495 [“[a]n offer of performance is of no effect if the person making it is not
    able and willing to perform according to the offer”].) These arguments are also without
    merit.
    As the basis for its judicial admission argument, Seterus relies on the fact that in
    her bankruptcy petition, filed fewer than 10 days after Zeleny offered to cure the default
    in the sum of $30,800, Turner reported having only $23,245 in the bank.3 But even if the
    schedule in Turner’s bankruptcy petition is treated as an admission that there was less
    than $24,000 in plaintiffs’ bank accounts on October 22, 2012, that admission does not
    establish that plaintiffs did not have $30,800 in their bank accounts approximately nine
    days earlier, on or about October 13, 2012, when Zeleny talked to Stacey and offered to
    pay the entire amount in default. Accordingly, Seterus’s judicial admission argument has
    no merit.
    Seterus’s judicial estoppel argument, which is also based on Turner’s bankruptcy
    schedule, fares no better.4 Seterus admits that for judicial estoppel to apply, the party to
    3      Seterus asks us to take judicial notice of the Voluntary Petition filed by Turner in
    the United States Bankruptcy Court for the Eastern District of California on October 22,
    2012, and the Discharge of Debtor issued by that court on February 5, 2013. We deny
    the request for judicial notice because the documents are irrelevant to this appeal, as we
    explain.
    4      Turner asks us to take judicial notice of the original complaint filed in this action,
    Seterus’s demurrer to that complaint, and her Ex Parte Motion to Reopen Case filed in
    the United States Bankruptcy Court for the Eastern District of California on April 22,
    2014. We deny the request for judicial notice because the documents are irrelevant to
    18
    be estopped must have taken two positions that are “totally inconsistent.” (Aguilar v.
    Lerner (2004) 
    32 Cal.4th 974
    , 986.) That element is not satisfied here because Turner’s
    assertion that plaintiffs had less than $24,000 in their bank accounts on October 22, 2012,
    is not necessarily inconsistent with Zeleny’s assertion that plaintiffs had at least $30,800
    in the bank approximately nine days earlier. Consequently, Seterus’s judicial estoppel
    argument also has no merit.5
    Seterus next argues that, even if an offer of payment was sufficient and even if
    plaintiffs had the ability to cure the default, Zeleny was not within the class of persons
    entitled to reinstate the loan, and therefore his tender of the payment was of no legal
    significance. This argument, too, is without merit. The third amended complaint
    specifically alleges that before Stacey would speak with Zeleny, she required Turner to
    authorize Zeleny to speak on Turner’s behalf, and Turner took the phone and told Stacey
    that Zeleny was authorized to speak for her. When Zeleny informed Stacey that he would
    like to pay off the entire amount of the default, he was therefore speaking for Turner --
    the trustor under the deed of trust -- who even Seterus admits had the right to reinstate the
    loan under Civil Code section 2924c. Accordingly, the fact that the offer of payment was
    made by Zeleny does not defeat plaintiffs’ cause of action for wrongful foreclosure.
    this appeal dealing with the demurrer to plaintiffs’ third amended complaint. Plaintiffs
    sought judicial notice of these documents in response to Seterus’s judicial estoppel
    argument; however, as we explain, Seterus’s argument has no merit.
    5       To the extent Seterus argues that plaintiffs are judicially estopped from pursuing
    the causes of action asserted in the third amended complaint because Turner did not
    originally list those causes of action as assets of her bankruptcy estate -- even though she
    later reopened her bankruptcy proceeding, amended her schedules, and then obtained an
    order from the bankruptcy trustee abandoning those causes of action as assets of the
    bankruptcy estate -- we decline to address that argument as it is limited to a footnote, not
    supported by adequate citations to the record on appeal, and not adequately developed.
    (See California Rules of Court, rule 8.204(a)(1)(B), (C).)
    19
    Having considered all of the arguments offered by Seterus on the point, we
    conclude that plaintiffs have stated a viable cause of action for wrongful foreclosure and
    the trial court erred in sustaining Seterus’s demurrer to that cause of action. We now turn
    to the remaining causes of action in the third amended complaint that apply to Seterus.
    IV
    Intentional And Negligent Misrepresentation
    The trial court sustained Seterus’s demurrer to the second cause of action (for
    intentional misrepresentation) and the third cause of action (for negligent
    misrepresentation) based on the conclusion that “in the absence of allegations of actual
    tender, plaintiffs have failed to allege causation of their damages.” In addressing the
    wrongful foreclosure cause of action, we have already explained why plaintiffs’ failure to
    tender the full amount of Turner’s loan does not preclude them from maintaining these
    causes of action. Accordingly, the sustaining of the demurrer as to the misrepresentation
    causes of action cannot be upheld based on the reason the trial court gave for its ruling.
    Seterus argues, however, that there are several other reasons why the third amended
    complaint does not state viable causes of action for intentional or negligent
    misrepresentation.
    “The essential elements of a count for intentional misrepresentation are (1) a
    misrepresentation, (2) knowledge of falsity, (3) intent to induce reliance, (4) actual and
    justifiable reliance, and (5) resulting damage. [Citations.] The essential elements of a
    count for negligent misrepresentation are the same except that it does not require
    knowledge of falsity but instead requires a misrepresentation of fact by a person who has
    no reasonable grounds for believing it to be true.” (Chapman v. Skype, Inc. (2013) 
    220 Cal.App.4th 217
    , 230-231.) “Each element in a cause of action for fraud or negligent
    misrepresentation must be factually and specifically alleged. [Citation.] The policy of
    liberal construction of pleadings is not generally invoked to sustain a misrepresentation
    pleading defective in any material respect.” (Cadlo v. Owens-Illinois, Inc. (2004) 125
    
    20 Cal.App.4th 513
    , 519.) The allegations must be sufficiently specific “to allow defendant
    to understand fully the nature of the charge made.” (Roberts v. Ball, Hunt, Hart, Brown
    & Baerwitz (1976) 
    57 Cal.App.3d 104
    , 109.)
    Seterus argues the elements have not been met because plaintiffs did not properly
    allege an actionable misrepresentation, that Stacey’s statement was false, that Stacey
    knew the statement was false or that she had no reasonable basis for believing the
    statement to be true, or how plaintiffs relied on the misrepresentation. These arguments
    are unavailing.
    To set the stage for the analysis, we note that, reading the complaint as a whole
    (Blumhorst v. Jewish Family Services of Los Angeles, supra, 126 Cal.App.4th at p. 999),
    plaintiffs allege Stacey’s representation -- that Seterus would not accept $30,800 to cure
    the default on the loan because plaintiffs could cure the default only if they were in the
    modification process, and since plaintiffs had already been reviewed for a modification in
    the past five years, they could not receive a modification -- was a knowing or reckless
    misrepresentation, or one made without a reasonable basis for believing it was true,
    whether it was based on Seterus’s alleged policy or the law, entitling them to relief.
    Seterus first argues Stacey’s statement is not actionable because it is a statement of
    “opinion or law,” not fact, and, even if it was a representation of fact, it was not material.
    Plaintiffs contend that what Stacey misrepresented to Zeleny was her “understanding of
    [Seterus’s] policy, not her understanding of the law. The law simply demonstrates why
    this representation was false.” Plaintiffs further argue Stacey’s representation that
    Seterus would not accept plaintiffs’ payment was material because, but for her
    representation, plaintiffs would have remitted payment and the loan would have been
    reinstated. We focus on the actual allegations in the third amended complaint.
    Addressing the first portion of Seterus’s argument, we note it is true that,
    “[g]enerally, an actionable misrepresentation must be made as to past or existing facts”
    (Borba v. Thomas (1977) 
    70 Cal.App.3d 144
    , 152) and, “absent special circumstances,
    21
    misrepresentations of law do not amount to actionable fraud” (Bledsoe v. Watson (1973)
    
    30 Cal.App.3d 105
    , 110). The problem with Seterus’s argument is that it
    mischaracterizes the nature of the representation.
    Seterus argues “the representation at issue . . . solely concerns whether [Seterus]
    accurately represented its understanding of its obligations under [Civil Code]
    section 2924c.” In actuality, however, plaintiffs expressly identify the misrepresentation
    as Stacey’s statement to Zeleny that Seterus would not accept $30,800 to cure the default
    on the loan because plaintiffs could cure the default only if they were in the modification
    process, and since plaintiffs had already been reviewed for a modification in the past five
    years, they could not receive a modification. That alleged statement is not a statement of
    opinion or law, but a statement of fact, i.e., Seterus will not accept your tender because
    you are not in the modification process, nor can you be. This statement does not express
    an opinion on whether Seterus was legally obligated to accept the tender or whether
    plaintiffs had the legal ability or right to reinstate the loan, as Seterus contends.
    Plaintiffs’ allegations relating to Civil Code section 2924c go to the falsity of the
    statement, as we explain below.
    As to Seterus’s second portion of the argument regarding the alleged immateriality
    of the statement, it argues plaintiffs “failed to allege facts or provide argument as to why
    the specific reason(s) given by [Seterus] as to why it allegedly would not accept the
    alleged reinstatement was important or affected the transaction at issue.” It further states,
    “[p]lainly, the only relevant consideration for [plaintiffs] was that the alleged
    reinstatement was not being accepted, regardless of the reasons for same.” Plaintiffs
    respond they adequately alleged that, “but for ‘Stacey’s’ representation that [Seterus]
    could not accept [plaintiffs’] offer to reinstate the loan based on a bogus and likely non-
    existent modification policy, [plaintiffs] would have remitted payment and the loan
    would have been brought current.” We again focus on the allegations in the third
    amended complaint. Plaintiffs alleged that, but for Stacey’s statement, they “would have
    22
    transferred the required $30,800.00 to cure their default.” This is sufficient to establish
    the materiality of the alleged misrepresentation at the pleading stage in light of the
    statutory duties and obligations set forth in Civil Code section 2924c.
    Seterus next contends plaintiffs failed to allege facts demonstrating Stacey’s
    statement was false, “i.e., that [Stacey’s] statements were not in accord with [Seterus’s]
    own policies.” It argues plaintiffs merely alleged that the statement was false because it
    was not in accord with Civil Code section 2924c, which is insufficient. These allegations
    are sufficient to support plaintiffs’ allegation that Stacey’s statement was false because
    plaintiffs had a legal right to cure the default despite not being in the loan modification
    process, contrary to what Stacey said. Further, plaintiffs alleged Seterus cited “non-
    existent rules regarding the ability to cure a default only when one is in modification
    review” when it refused plaintiffs’ tender because its “main aim” was to foreclose on the
    property. Plaintiffs reiterate, “Plaintiffs are informed and believe and thereon allege that
    there is no such rule.” Thus, plaintiffs alleged that Stacey’s statement was false to the
    extent she was purporting to base her statement on an internal policy because no such
    policy existed. These allegations are sufficient to allow Seterus to fully understand the
    nature of the charge being made against it. (Roberts v. Ball, Hunt, Hart, Brown &
    Baerwitz, supra, 57 Cal.App.3d at p. 109.)
    Seterus also contends that plaintiffs failed to adequately allege that Stacey knew or
    should have known of the falsity, or that she had no reasonable basis for believing her
    statement. Plaintiffs’ allegations that no such policy existed and that Civil Code
    section 2924c expressly provided plaintiffs with the ability to cure the default regardless
    of whether they were participating in a loan modification review are sufficient to satisfy
    this element.
    Seterus’s final argument is that plaintiffs “failed to plead specific facts indicating
    how they relied on [Seterus’s] statement as to why it was purportedly rejecting . . .
    Zeleny’s alleged offer to reinstate the loan.” It is unclear why Seterus believes plaintiffs
    23
    were required to specifically allege how it relied on the reason why Seterus rejected the
    tender as opposed to reliance on the very fact that Seterus rejected the tender, and it cites
    no authority for this proposition. In the third amended complaint, plaintiffs alleged that,
    but for Stacey’s representation, they “would have transferred the required $30,800.00 to
    cure their default.” This is sufficient.
    For the foregoing reasons, we conclude plaintiffs stated viable causes of action for
    intentional and negligent misrepresentation and that the trial court erred in sustaining
    Seterus’s demurrer to those causes of action.
    V
    Negligence And Negligence Per Se
    The trial court sustained Seterus’s demurrer to the fourth and fifth causes of action
    (for negligence and negligence per se) based on the conclusion that Seterus, as servicer of
    the loan, did not owe any duty beyond that of a conventional lender of money, and “[a]s a
    general rule, a financial institution owes no duty of care to a borrower when the
    institution’s involvement in the loan transaction does not exceed the scope of its
    conventional role as a mere lender of money.”
    Before we proceed further, we note that “the doctrine of negligence per se is not a
    separate cause of action, but creates an evidentiary presumption that affects the standard
    of care in a cause of action for negligence.” (Millard v. Biosources, Inc. (2007) 
    156 Cal.App.4th 1338
    , 1353, fn. 2.) Accordingly, we treat plaintiffs’ fourth and fifth causes
    of action as alleging a single cause of action for negligence.
    “Whether a duty of care exists is a question of law to be determined on a case-by-
    case basis.” (Lueras v. BAC Home Loans Servicing, LP (2013) 
    221 Cal.App.4th 49
    , 62.)
    The question here is whether Seterus owed a duty of care to plaintiffs that would support
    a cause of action for negligence based on Seterus’s alleged rejection of Zeleny’s timely
    attempt to pay the amount necessary to cure the default. The alleged duty supporting the
    24
    negligence claims is the statutory duty under Civil Code section 2924c to accept
    plaintiffs’ full tender of the amount in default.
    Seterus contends no duty can be found, relying on the same general rule offered by
    the trial court -- that “a financial institution owes no duty of care to a borrower when the
    institution’s involvement in the loan transaction does not exceed the scope of its
    conventional role as a mere lender of money.” (Nymark v. Heart Fed. Savings & Loan
    Assn. (1991) 
    231 Cal.App.3d 1089
    , 1096.) Plaintiffs respond the question of duty in a
    specific case must be determined by applying the factors set forth in Biakanja v. Irving
    (1958) 
    49 Cal.2d 647
    , as we did in Nymark. (Nymark, at pp. 1098-1100.) They further
    argue that, although the courts are split over whether a lender owes a duty of care in
    negotiating or processing a loan modification (see Lueras v. BAC Home Loans Servicing,
    supra, 221 Cal.App.4th at p. 67; Alvarez v. BAC Home Loans Servicing, LP, supra, 228
    Cal.App.4th at p. 951), this case does not involve a loan modification. We agree that we
    need not address the split relating to loan modification cases, but we also need not apply
    the Biakanja factors because plaintiffs’ negligence claims arise from Seterus’s statutory
    duty, not from an asserted common law duty.
    “Statutes may be borrowed in the negligence context for one of two purposes:
    (1) to establish a duty of care, or (2) to establish a standard of care.” (Elsner v. Uveges
    (2004) 
    34 Cal.4th 915
    , 927-928, fn. 8; see also Evid. Code, § 669.) We note that our
    Supreme Court, in I. E. Associates v. Safeco Title Ins. Co. (1985) 
    39 Cal.3d 281
    ,
    explained that “the Legislature intended to cover the entire subject area of nonjudicial
    foreclosures by statute” to define the duties among and between the pertinent parties.
    (Diediker v. Peelle Financial Corp. (1997) 
    60 Cal.App.4th 288
    , 295.) Accordingly, to
    the extent a negligence cause of action arises from a statutory duty under the nonjudicial
    foreclosure statutes (Civ. Code, § 2924 et seq.), we believe the duty is sufficient to
    support a negligence cause of action.
    25
    Here, plaintiffs allege they timely tendered an amount sufficient to cure the default
    to Seterus, as provided under Civil Code section 2924c. Civil Code section 2924c,
    subdivision (a)(1) provides that upon such timely and appropriate tender “all proceedings
    theretofore had or instituted shall be dismissed or discontinued and the obligation and
    deed of trust . . . shall be reinstated and shall be and remain in force and effect . . . .” As
    explained above, the use of the word “shall” denotes a mandatory obligation.
    Accordingly, plaintiffs alleged sufficient facts to establish a statutory duty of care to
    support their negligence claims.
    VI
    Intentional Infliction Of Emotional Distress
    The trial court sustained Seterus’s demurrer to the sixth cause of action (for
    intentional infliction of emotional distress) because “[t]he act of foreclosing on a home
    (absent other circumstances) is not the kind of extreme conduct that supports [such a]
    claim” and because Turner did not allege facts demonstrating that she suffered severe
    emotional distress. On appeal, plaintiffs contend the trial court erred on both of these
    points. We agree with Seterus that plaintiffs did not allege facts sufficient to support an
    intentional infliction of emotional distress cause of action.
    “The elements of a cause of action for intentional infliction of emotional distress
    are (1) the defendant engages in extreme and outrageous conduct with the intent to cause,
    or with reckless disregard for the probability of causing, emotional distress; (2) the
    plaintiff suffers extreme or severe emotional distress; and (3) the defendant’s extreme and
    outrageous conduct was the actual and proximate cause of the plaintiff’s extreme or
    severe emotional distress.” (Ragland v. U.S. Bank National Assn. (2012) 
    209 Cal.App.4th 182
    , 204.) “[T]he alleged conduct . . . ‘ “must be so extreme as to exceed all
    bounds . . . usually tolerated in a civilized community.” ’ ” (Cochran v. Cochran (1998)
    
    65 Cal.App.4th 488
    , 494.) Further, the requisite severe emotional distress must be such
    that “no reasonable [person] in civilized society should be expected to endure it” and the
    26
    defendant’s conduct must be “ ‘ “intended to inflict injury or engaged in with the
    realization that injury will result.” ’ ” (Potter v. Firestone Tire & Rubber Co. (1993) 
    6 Cal.4th 965
    , 1001, 1004.)
    We look to case law to define conduct which is sufficiently outrageous to satisfy
    that particular element of the tort of intentional infliction of emotional distress. (See,
    e.g., Sanchez-Corea v. Bank of America (1985) 
    38 Cal.3d 892
    , 908-909 [bank’s conduct
    was sufficiently outrageous where it made misrepresentations to induce plaintiffs to
    assign all past, present and future accounts receivable to the bank, then refused further
    loans and forced plaintiffs to execute excessive guarantees and security agreements,
    while bank employees publicly ridiculed plaintiffs, including the use of profanities];
    compare Wilson v. Hynek (2012) 
    207 Cal.App.4th 999
    , 1009 [conduct not sufficiently
    outrageous where foreclosing lenders breached oral agreement to foreclose on a vacant
    property first where there were no allegations that lenders “threatened, insulted, abused or
    humiliated” the plaintiffs].)
    Plaintiffs rely on one case -- Ragland -- to support their claim, arguing that,
    “[m]uch like in Ragland, in which Downey Savings proceeded with foreclosure despite
    violating 
    Cal. Civ. Code §2924
    (d), [Seterus] in the instant action proceeded with
    foreclosure despite violating Cal. Civ. Code §2924c. Under Ragland, such conduct
    would be sufficient.” The problem with plaintiffs’ argument is that any statutory
    violation would give rise to a claim for intentional infliction of emotional distress, which
    is a proposal we cannot endorse. The plaintiffs would have to allege that the violation
    was done in an extreme or outrageous manner as to go beyond all bounds of decency and
    to be regarded as atrocious and utterly intolerable in civilized community. (Cochran v.
    Cochran, supra, 65 Cal.App.4th at pp. 494-495.)
    Here, plaintiffs alleged that in response to Zeleny’s offer to cure the default on
    Turner’s loan, Seterus “refused to accept the offer, citing non-existent rules regarding the
    ability to cure a default only when one is in modification review.” In addition, plaintiffs
    27
    alleged that Seterus’s refusal of the offer to cure the default “was pre-textual, as
    SETERUS had already decided that it wished to benefit from a foreclosure of the Subject
    Property regardless of Plaintiffs[’] legal right to cure their default and regardless of the
    emotional distress Plaintiffs would suffer from losing the home in which they raised their
    children.” These allegations are distinguishable from those in Ragland and do not give
    rise to the outrageous and extreme conduct necessary to support an intentional infliction
    of emotional distress claim.
    The factual distinctions between the allegations in the two cases do make a
    difference. Accordingly, we conclude the trial court appropriately sustained the demurrer
    to the cause of action for intentional infliction of emotional distress.
    VII
    Breach Of Contract
    The trial court sustained Seterus’s demurrer to the eighth cause of action (for
    breach of contract) because plaintiffs did not allege “that they performed by tendering the
    full accelerated amount due.” On appeal, not even Seterus attempts to defend the trial
    court’s reasoning. Instead, Seterus argues that: (1) it was not a party to the loan
    agreement and thus cannot be held liable for breaching that agreement; and (2) plaintiffs
    did not allege that Turner performed her obligations under the loan agreement and
    therefore Seterus had no duty to perform. Seterus also argues that Zeleny was not a party
    to the loan agreement.
    The gist of plaintiffs’ breach of contract cause of action against Seterus was that
    “when [Seterus] refused to accept Plaintiffs’ offer to cure their default, and then when it
    foreclosed on the Subject Property, [Seterus] breached the original agreement between
    Plaintiffs and the lender of the Subject Loan.” The problem is plaintiffs did not allege
    that Seterus was a party to “the original agreement between [Turner] and the lender.” As
    the loan servicer, Seterus may have been an agent of the original lender or its successor,
    but “an agent cannot be held liable for breach of a duty which flows from a contract to
    28
    which he is not a party.” (Filippo Industries, Inc. v. Sun Ins. Co. (1999) 
    74 Cal.App.4th 1429
    , 1442-1443.)
    In their reply brief, plaintiffs “do not deny that [Seterus] is correct on this point.”
    They argue, however, that there is a provision in the deed of trust under which “any
    obligations set forth in the note and Deed of Trust subsequent to Fannie Mae’s purchase
    of the loan are assumed by the successor loan servicer,” i.e., Seterus. That provision
    states: “If the Note is sold and thereafter the Loan is serviced by a Loan Servicer other
    than the purchaser of the Note, the mortgage loan servicing obligations to Borrower will
    remain with the Loan Servicer or be transferred to a successor Loan Servicer and are not
    assumed by the Note purchaser unless otherwise provided by the Note purchaser.” By
    itself, however, this provision is not sufficient to show that Seterus, at any time, became a
    party to “the original agreement between Plaintiffs and the lender.” Rather, it is
    consistent with the idea that the loan servicer, acting as an agent of the lender (or the
    lender’s successor), is responsible for performing the lender’s mortgage loan servicing
    obligations to the borrower under the agency contract between the loan servicer and the
    lender. This provision does not make the loan servicer a party to the agreement between
    borrower and lender.
    Because Seterus was not a party to the loan agreement, the trial court correctly
    sustained Seterus’s demurrer to the cause of action for breach of contract.
    VIII
    Unlawful Business Practices
    The trial court sustained Seterus’s demurrer to the tenth cause of action (for
    unlawful, unfair, and fraudulent business practices in violation of Business and
    Professions Code section 17200 et seq.) without explanation. Nevertheless, the court’s
    likely basis for its ruling is not difficult to divine.
    29
    In their third amended complaint, plaintiffs alleged that “the unlawful acts and
    practices of Defendants alleged herein constitute unlawful, unfair or fraudulent business
    practices within the meaning of” Business and Professions Code section 17200. In
    support of its demurrer to the tenth cause of action, Seterus argued that this cause of
    action was “base[d] . . . on the legal theories asserted in the preceding claims. However,
    as those causes of action fail, they cannot be utilized to state a claim under [Business and
    Professions Code] section 17200. [I]f a predicate claim fails, so does the [Business and
    Professions Code] section 17200 claim.” Given this argument, the trial court likely
    sustained Seterus’s demurrer to this cause of action because the court had already
    sustained the demurrer as to all of plaintiffs’ other causes of action. We conclude this
    was error.
    “ ‘Unlawful business activity’ proscribed under [Business and Professions Code]
    section 17200 includes ‘ “anything that can properly be called a business practice and that
    at the same time is forbidden by law.” ’ ” (Farmers Ins. Exchange v. Superior Court
    (1992) 
    2 Cal.4th 377
    , 383.) “ ‘[A]n action based on Business and Professions Code
    section 17200 to redress an unlawful business practice “borrows” violations of other laws
    and treats these violations, when committed pursuant to business activity, as unlawful
    practices independently actionable under [Business and Professions Code] section 17200
    et seq. and subject to the distinct remedies provided thereunder.’ ” (Ibid.)
    We have concluded that plaintiffs’ third amended complaint adequately states
    causes of action for intentional and negligent misrepresentation, wrongful foreclosure and
    negligence. Based on that conclusion, we likewise conclude that plaintiffs have stated a
    cause of action under Business and Professions Code section 17200 et seq. Paraphrasing
    Seterus’s argument, because some of plaintiffs’ predicate claims are valid, their Business
    and Professions Code section 17200 claim is valid. Accordingly, the trial court erred in
    sustaining Seterus’s demurrer to the cause of action under Business and Professions Code
    section 17200 et seq.
    30
    IX
    Leave To Amend
    Plaintiffs contend the trial court abused its discretion by denying them leave to
    amend their third amended complaint. Because we reverse the trial court’s order with
    respect to the causes of action for intentional and negligent misrepresentation,
    negligence, wrongful foreclosure, and unlawful business practices, we only consider
    whether plaintiffs showed that they could amend the complaint to state valid causes of
    action for intentional infliction of emotional distress and breach of contract -- those
    causes of action to which the demurrer was properly sustained. In making this argument,
    however, plaintiffs do not say how they would amend their complaint as to these two
    causes of action. This omission is fatal. “To meet the plaintiff’s burden of showing
    abuse of discretion, the plaintiff must show how the complaint can be amended to state a
    cause of action.” (Careau & Co. v. Security Pacific Business Credit, Inc. (1990) 
    222 Cal.App.3d 1371
    , 1386.) Having not attempted such a showing here, plaintiffs have
    failed to show any abuse of discretion by the trial court.
    DISPOSITION
    The judgment is reversed, and the case is remanded to the trial court with
    instructions to vacate its order sustaining Seterus’s demurrer to the third amended
    complaint in its entirety without leave to amend and to instead enter a new order
    sustaining the demurrer without leave to amend as to the causes of action for intentional
    infliction of emotional distress and breach of contract, and overruling the demurrer as to
    the causes of action for intentional and negligent misrepresentation, negligence, wrongful
    31
    foreclosure, and unlawful business practices. Plaintiffs shall recover their costs on
    appeal. (Cal. Rules of Court, rule 8.278(a)(1), (3), (5).)
    /s/                         ,
    Robie, Acting P. J.
    We concur:
    /s/
    Hoch, J.
    /s/
    Renner, J.
    32
    

Document Info

Docket Number: C079613

Filed Date: 9/24/2018

Precedential Status: Precedential

Modified Date: 9/24/2018