Iowa Supreme Court Attorney Disciplinary Board v. Sheree L. Smith , 885 N.W.2d 185 ( 2016 )


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  •                IN THE SUPREME COURT OF IOWA
    No. 16–0111
    Filed September 9, 2016
    IOWA SUPREME COURT ATTORNEY DISCIPLINARY BOARD,
    Complainant,
    vs.
    SHEREE L. SMITH,
    Respondent.
    On review of the report of the Grievance Commission of the
    Supreme Court of Iowa.
    The grievance commission reports an attorney violated several
    rules of professional conduct and recommends a suspension. LICENSE
    SUSPENDED.
    Tara van Brederode and Wendell J. Harms, Des Moines, for
    complainant.
    Sheree L. Smith, Cedar Rapids, pro se.
    2
    HECHT, Justice.
    The Iowa Supreme Court Attorney Disciplinary Board (Board)
    charged attorney Sheree L. Smith with violating multiple rules of
    professional conduct.     Smith entered a stipulation conceding that her
    conduct violated several rules.       See Iowa Ct. R. 36.16 (permitting
    stipulations in attorney disciplinary matters); see also Iowa Supreme Ct.
    Att’y Disciplinary Bd. v. Haskovec, 
    869 N.W.2d 554
    , 562–63 (Iowa 2015)
    (establishing parameters for stipulations in disciplinary matters but
    cautioning that stipulations do not bind the court as to whether an
    ethical violation has occurred). After a hearing, the Iowa Supreme Court
    Grievance    Commission     (commission)     recommended     suspension    of
    Smith’s license for sixty days.        We agree with the commission’s
    recommendation and suspend Smith’s license with no possibility of
    reinstatement for sixty days.
    I. Background Facts and Proceedings.
    Smith became an Iowa lawyer in 1998. She initially worked as a
    clinician   with   a   behavioral   health   organization   and,   with   the
    organization’s approval, utilized her law license to represent defendants
    in some court-appointed criminal matters.        The organization filed for
    bankruptcy in 2002, and Smith then became a sole practitioner.
    This disciplinary proceeding arises out of Smith’s representation of
    a client in a family law matter and an audit of Smith’s trust account.
    Smith stipulated to some facts, which we consider established for the
    purposes of this proceeding.        See 
    Haskovec, 869 N.W.2d at 557
    (“Stipulations of facts are . . . binding on the parties.”). We supplement
    the stipulated facts with our own de novo factual findings.
    A. Jill Hopkins Matter.        In February 2012, the district court
    entered a decree dissolving Jill Hopkins’s marriage.          Smith did not
    3
    represent Hopkins in the dissolution, but in June, Hopkins hired Smith
    to represent her in seeking a postdecree injunction and paid Smith a
    retainer of $1185.    Smith deposited the retainer in her client trust
    account and sent Hopkins a letter establishing billing rates for her work
    and her assistant’s work.
    In July, Smith filed an application for temporary injunction. The
    court granted a temporary injunction and set a hearing. At that hearing,
    Smith requested a continuance of the matter for an indefinite period.
    Thereafter, Smith withdrew the retainer from her client trust account but
    did not send Hopkins a bill or itemization of her services.
    Hopkins hired new counsel in October.         Her new counsel sent
    Smith a letter asking her to withdraw from the case and requesting that
    she forward the remainder of Hopkins’s retainer. Smith did not respond
    to the letter or forward any funds to Hopkins’s new attorney.
    Hopkins filed a complaint with the Board. When Smith responded
    to the Board’s inquiry, she claimed she did not respond to Hopkins’s new
    counsel or forward any portion of Hopkins’s retainer because she had
    exhausted the retainer and in fact had billed additional time for which
    Hopkins had not paid. Smith asserted she “completed all work” Hopkins
    hired her to perform but Hopkins was frustrated because “the result was
    not what she expected.”     Smith did not respond to subsequent Board
    inquiries asking her to provide copies of records accounting for funds
    drawn against Hopkins’s retainer.
    B. Trust Account Audits. In 2007, a Client Security Commission
    auditor performed an audit of Smith’s client trust account. The auditor
    noted a few minor deficiencies in Smith’s trust account practices but
    acknowledged Smith had recently adjusted her document retention
    policies and was maintaining appropriate ledgers.
    4
    The same auditor performed another audit in 2012.            He did not
    note any specific deficiencies in Smith’s recordkeeping at that time. He
    also did not note, however, whether Smith had preserved her client trust
    account records for the length of time required by our rules.
    Nonetheless, the auditor concluded Smith’s trust account reconciled with
    each bank statement he examined and with the check register.
    Following the complaint lodged by Hopkins, the same auditor
    performed another audit in 2014.           The auditor wrote to Smith and
    requested documents evidencing her trust account activity since January
    2011, including bank statements, canceled checks, deposit slips,
    transaction registers, reconciliations, and monthly balance sheets that
    included individual subaccount balances.           Smith responded that the
    computer    on    which   she   kept       these   records   had   irretrievably
    malfunctioned in February 2014, and so had her electronic backup
    storage.   Smith further reported she had not kept a checkbook record
    since 2008 and did not have copies of canceled checks or deposit tickets
    because her bank did not return them. Smith eventually produced some
    documents, but the auditor considered them incomplete and insufficient
    to demonstrate Smith’s compliance with the court rules governing client
    trust accounts.   Smith asserted she had always kept minimal records
    and assumed her recordkeeping was permissible because neither of her
    prior audits resulted in referral to the Board or recommended changes in
    her trust account practices.
    After Smith produced more documents in piecemeal fashion—but
    still not all the documents the auditor had requested—the auditor
    reviewed them and prepared a memorandum concluding Smith’s trust
    account practices violated our rules in several particulars.
    5
    C. Disciplinary Proceedings.          After Hopkins’s complaint to the
    Board and the Client Security Commission audit, the Board opened an
    investigation.    Eventually   it   filed   a   formal   complaint   with   the
    commission, alleging Smith violated numerous provisions of the Iowa
    Rules of Professional Conduct and Client Trust Account Rules, including
    32:1.15(a) and 45.2(3)(a) (not maintaining trust account records for six
    years following termination of the representation); 32:1.15(b) and 45.1
    (commingling personal funds and trust account funds); 32:1.15(c) and
    45.7(3) (not depositing advance fees in a trust account and withdrawing
    them only when fees are earned or expenses incurred); 32:1.5(d) and
    45.2(2) (not promptly delivering funds or other property to which the
    client is entitled); 32:1.15(f) (violating the court rules governing trust
    accounts); 32:1.16(d) (not returning papers, property, and any unearned
    advance payments that the client is entitled to receive); and 32:8.1(b)
    (knowingly failing to respond to a lawful demand for information from the
    Board).
    “[A] violation of an attorney’s obligations under chapter 45 [of the
    Iowa Court Rules] also constitutes a violation of rule 32:1.15(f).” Iowa
    Supreme Ct. Att’y Disciplinary Bd. v. Eslick, 
    859 N.W.2d 198
    , 201 (Iowa
    2015).    The Board also alleged some additional trust account rule
    violations under chapter 45, as incorporated by rule 32:1.15(f). Those
    alleged violations included violations of rules 45.2(3)(b)(2) (not keeping
    sufficiently detailed records of deposits); 45.2(3)(b)(3) (withdrawing funds
    from a trust account payable to cash); 45.2(3)(c) (failing to ensure the
    lawyer’s own access to and ability to produce relevant records), and
    45.7(4) (failing to provide a client written notice “of the time, amount, and
    purpose of any withdrawal” from the client’s trust account).
    6
    Smith and the Board entered a stipulation in which the parties
    agreed on undisputed facts, agreed Smith’s conduct violated the specified
    rules, and jointly recommended a sanction—a suspension lasting thirty
    days—to the commission. Although the stipulation binds the parties as
    to the stipulated facts, it does not bind the court in determining whether
    rules were violated or in imposing the appropriate sanction. Iowa Ct. R.
    36.16(2)–(3); Iowa Supreme Ct. Att’y Disciplinary Bd. v. Lubinus, 
    869 N.W.2d 546
    , 549 (Iowa 2015).            Nonetheless, the parties’ stipulation is
    “helpful in narrowing the issues and highlighting the facts supporting a
    violation or sanction.” 
    Haskovec, 869 N.W.2d at 562
    .
    The commission held a hearing to consider the stipulation,
    evaluate whether the record demonstrated a factual basis for it, and ask
    additional questions.          See Iowa Ct. R. 36.16(1) (“The grievance
    commission may . . . accept the stipulation but conduct a limited hearing
    to elicit such additional evidence as the grievance commission may deem
    necessary . . . .”). 1     At the hearing, Smith described her accounting
    1Days before the hearing, Smith filed a motion to continue, asserting she “did
    not receive notice of the request for hearing by the commission” until five days before
    the scheduled hearing time and therefore did not receive due process or adequate time
    to prepare. Smith’s motion stated her subjective expectation “that the stipulated
    agreement . . . would cancel all hearings.” Smith also filed a statement with this court
    regarding the commission’s recommendation.          See Iowa Ct. R. 36.21(1) (“[T]he
    parties . . . may file written statements with the supreme court in support of or in
    opposition to the discipline the grievance commission recommends.”).            In that
    statement, she renews her assertion that she “was not afforded appropriate notice and
    time to prepare for the evidentiary hearing.”
    We reject Smith’s claim that she did not receive adequate notice of the
    commission hearing. Her expectation that the stipulation would cancel all hearings was
    unreasonable given the language of the rule, which expressly allows the commission to
    accept the stipulation but still conduct a hearing.        See Iowa Ct. R. 36.16(1).
    Furthermore, after reviewing the record, we conclude Smith had plenty of time to
    prepare. The commission entered a scheduling order on April 13, 2015—before the
    parties ever began negotiating a stipulation—that scheduled the hearing for October.
    Thus, Smith had roughly six months to prepare. She also signed a joint motion to
    continue that the parties filed on October 9, and the commission filed an order granting
    that motion on October 12. The October 12 order continues the hearing “until . . .
    7
    procedure or system as an unsophisticated one that made sense to her
    even if it did not make sense to anyone else.              She testified the 2014
    computer malfunction prevented her from refuting some of the Board’s
    allegations, especially regarding her failure to keep adequate records, but
    insisted “from day one of practicing law,” she had always properly
    deposited fees and reconciled her trust account.             She further asserted
    some documents falling into the required six-year retention period were
    destroyed in a 2008 flood. However, she also acknowledged she utilized
    her trust account as an operating account for over a decade. See Comm.
    on Prof’l Ethics & Conduct v. Kraschel, 
    260 Iowa 187
    , 192–93, 
    148 N.W.2d 621
    , 625 (1967) (concluding an attorney commingled funds when
    he “maintained one account . . . for all funds for the operation of his
    office and funds belonging to his clients”).
    Smith filed a “statement of mitigating circumstances” with the
    commission and contended the circumstances she identified in the
    statement should either excuse any violations the commission found or
    reduce the sanction the commission would otherwise recommend. These
    included the 2014 computer malfunction, the 2008 flood and ensuing
    postal difficulties, and a complicated caseload.               Additionally, Smith
    raised what is effectively an estoppel argument.                She asserted that
    because the 2007 and 2012 audits did not result in disciplinary action or
    criticism of her accounting practices, she reasonably believed her
    recordkeeping complied with the rules and it should not subject her to
    discipline now.       As Smith put it in a different filing before the
    commission, “I have maintained the same records for all audits and I
    ___________________________
    October 26.” The order about which Smith complains, which the commission filed on
    October 20, merely confirms that “the hearing previously scheduled . . . will proceed.”
    The record simply does not support Smith’s assertion that the Board or commission
    blindsided her by first announcing a hearing with less than a week to prepare.
    8
    have never had a corrective action. Those same records and processes
    cannot now be found to be non-compliant.”
    The commission concluded the record contained a factual basis
    supporting the stipulation Smith and the Board entered, with one
    exception: The commission did not find a convincing preponderance of
    evidence indicating Smith violated rule 32:1.15(c) or rule 45.7(3) by
    withdrawing fees before earning them.       It considered as aggravating
    circumstances Smith’s prior admonishment for failing to respond to a
    Board inquiry, her intransigence during the disciplinary process, and its
    perception—based on Smith’s testimony—that she “attempts to place
    blame on everyone but herself” for the events generating this proceeding.
    See Iowa Supreme Ct. Att’y Disciplinary Bd. v. Lett, 
    674 N.W.2d 139
    , 146
    (Iowa 2004) (finding it “troubling that [an attorney] . . . continually
    shifted the blame for her misdeeds” to other people and events, including
    “the terrorist attacks of September 11, 2001”); Comm. on Prof’l Ethics &
    Conduct v. Steele, 
    414 N.W.2d 108
    , 111 (Iowa 1987) (en banc) (“In each
    instance where production of . . . evidence could support Steele’s version
    of the events, some factor ostensibly outside her control purportedly
    prevented her from doing so.”).    In mitigation, the commission noted
    Smith’s violations “do not appear to be the result of any malicious
    conduct.” However, because the violations spanned years of practice, the
    commission ultimately recommended that Smith be suspended from
    practicing law for sixty days.
    II. Scope of Review.
    We review attorney disciplinary matters de novo.       Iowa Ct. R.
    36.21(1).   “The Board must prove each rule violation by a convincing
    preponderance of the evidence—a standard higher than in most civil
    cases but lower than the criminal burden of proof beyond a reasonable
    9
    doubt.” Iowa Supreme Ct. Att’y Disciplinary Bd. v. Kingery, 
    871 N.W.2d 109
    , 117 (Iowa 2015).            “We respectfully consider the commission’s
    recommendations, but they are not binding upon us.” Iowa Supreme Ct.
    Att’y Disciplinary Bd. v. Morris, 
    847 N.W.2d 428
    , 433 (Iowa 2014).
    III. Rule Violations.
    “A party’s stipulation as to a violation of the Iowa Rules of
    Professional Conduct does not bind us.” 
    Haskovec, 869 N.W.2d at 557
    .
    If the parties enter a stipulation that “concedes a rule violation, we will
    only find a violation if the facts are sufficient to support the stipulated
    violation.” Iowa Supreme Ct. Att’y Disciplinary Bd. v. Wright, 
    857 N.W.2d 510
    , 514 (Iowa 2014). Accordingly, we address each stipulated violation
    in turn to determine “whether the Board carried its burden of proof.”
    
    Kingery, 871 N.W.2d at 117
    (quoting Iowa Supreme Ct. Att’y Disciplinary
    Bd. v. Hedgecoth, 
    862 N.W.2d 354
    , 360 (Iowa 2015)).
    A. Document Retention, Preservation, Adequacy, and Access.
    Several of the Board’s allegations fall into this category.                “Complete
    records of [trust] account funds and other property shall be kept by the
    lawyer and shall be preserved for a period of six years after termination
    of the representation.” Iowa R. Prof’l Conduct 32:1.15(a); see also Iowa
    Ct. R. 45.2(3)(a) (listing specific kinds of records lawyers must
    “retain . . . for   a   period    of   six       years   after   termination   of   the
    representation”). These must include “records of deposit . . . sufficiently
    detailed to identify each item.”         Iowa Ct. R. 45.2(3)(b)(2).       The lawyer
    must ensure their own access to the records and maintain them in a
    format such that “printed copies can be produced.” 
    Id. r. 45.2(3)(c).
    Smith did not preserve and could not produce upon request
    adequately detailed trust account records regarding her representation of
    Hopkins less than six years ago.                  We conclude that constitutes a
    10
    violation. See Iowa Supreme Ct. Att’y Disciplinary Bd. v. Nelissen, 
    871 N.W.2d 694
    , 699 (Iowa 2015) (concluding an attorney committed a
    violation “by failing to retain for six years billing and trust account
    records relating to [a particular] representation”). Although we have no
    doubt the severe 2008 flood greatly affected Smith’s practice, her
    representation of Hopkins did not begin until 2012.       Thus, the flood
    could not have affected Smith’s recordkeeping regarding Hopkins.
    Smith failed to produce for the auditor sufficient records with
    adequate detail that would permit an effective trust account audit. “The
    bank records [s]he made available . . . evidenced numerous deposits and
    disbursements that could not be attributed to specific clients . . . .”
    
    Morris, 847 N.W.2d at 430
    .      The auditor testified that during some
    audits, minor deficiencies in lawyers’ recordkeeping still permit auditors
    to “figure it out from the other elements of the records.”         However,
    Smith’s records were so minimal or even nonexistent that the auditor
    could not do so in this case. Consequently, when disbursing funds from
    the trust account, Smith’s records frequently did not identify the client
    whose funds were disbursed.      While we are sympathetic to the plight
    Smith faced in dealing with both natural and electronic disasters, we
    conclude the catastrophic events do not undermine the convincing
    preponderance of evidence establishing Smith violated these document
    preservation and retention rules.   Even after the flood, Smith failed to
    minimally follow trust account requirements.         Her numerous and
    persistent violations of rules contained in chapter 45 constitute
    violations of rule 32:1.15(f). See 
    Eslick, 859 N.W.2d at 201
    –02.
    B. Commingling Personal Funds.         “A lawyer may deposit the
    lawyer’s own funds in a client trust account for the sole purpose of
    paying bank service charges on that account, but only in an amount
    11
    necessary for that purpose.” Iowa R. Prof’l Conduct 32:1.15(b); see also
    Iowa Ct. R. 45.1(1) (similar).    We have concluded an attorney who
    deposited an operating loan from her father into her trust account
    violated rule 32:1.15(b).   
    Eslick, 859 N.W.2d at 201
    .       Similarly, we
    concluded an attorney violated the precursor to rule 32:1.15(b) when he
    “deposited the proceeds from a personal loan into the trust account, and
    then periodically used the account to pay a variety of business and
    personal obligations.”   Iowa Supreme Ct. Att’y Disciplinary Bd. v. Hall,
    
    728 N.W.2d 383
    , 385, 387 (Iowa 2007); see also Comm. on Prof’l Ethics &
    Conduct v. O’Callaghan, 
    436 N.W.2d 51
    , 52 (Iowa 1989) (noting it was
    “not disputed” a lawyer violated rules prohibiting commingling when he
    “began using his office trust account for personal deposits and
    expenditures”).
    Smith testified “[e]verything was related to [her] practice that went
    in” her trust account.   However, Smith’s testimony, the bank records,
    and the parties’ stipulation in this case reveal Smith deposited her
    personal income tax refunds and proceeds from a personal insurance
    claim into the trust account. The evidence reveals that Smith had one
    personal and business bank account for several years—and it was the
    trust account.
    Some funds are inappropriate for deposit in a trust account, even if
    they are related to a lawyer’s practice.   For example, Smith deposited
    earned fees from court-appointed work—which she had earned by the
    time the state paid them and which were therefore personal funds—into
    the trust account. See Iowa Supreme Ct. Bd. of Prof’l Ethics & Conduct v.
    Sunleaf, 
    588 N.W.2d 126
    , 126–27 (Iowa 1999) (concluding an attorney
    violated the precursor to rule 32:1.15(b) when he “used his trust account
    for the deposit of earned fees”). Smith acknowledged at the commission
    12
    hearing that depositing earned fees from court-appointed work into her
    trust account was “a mistake,” conceded she did so “from the beginning”
    of her solo practice, and offered no explanation apart from “I just always
    did.” We conclude Smith violated the rules prohibiting commingling. 2
    C. Withdrawing Fees Before Earned.              Once a lawyer deposits
    client funds in the trust account, the lawyer may not withdraw such
    funds for the payment of an attorney fee until he or she earns it. Iowa R.
    Prof’l Conduct 32:1.15(c); Iowa Ct. R. 45.7(3).                 The commission
    concluded the Board had not shown by a convincing preponderance of
    the evidence that Smith withdrew fees from her trust account before she
    earned them for services rendered to Hopkins. We agree.
    Smith claimed she earned the entirety of Hopkins’s retainer.
    Because the parties entered a stipulation, the Board presented no
    additional evidence refuting Smith’s assertion.             At the commission
    hearing, the Board noted it was “living within the confines of the
    stipulation.” Thus, it did not call Hopkins as a witness to testify about
    the various tasks Smith completed for her or examine Smith about the
    work she performed for Hopkins.              While Smith’s poor recordkeeping
    certainly “made it difficult . . . to trace funds to confirm” she did not
    withdraw fees before earning them, Iowa Supreme Ct. Att’y Disciplinary
    Bd. v. Santiago, 
    869 N.W.2d 172
    , 182 (Iowa 2015), we conclude the
    Board did not prove by a convincing preponderance of evidence that she
    did.
    2Although  commingling funds and paying personal expenses from the trust
    account may result in misappropriation of clients’ funds, the Board did not assert
    Smith committed theft or misappropriation. Accordingly, we do not address whether
    her conduct constituted theft or misappropriation. See Iowa Ct. R. 36.8(1) (“If the
    [Board] intends to assert that a respondent misappropriated or converted client or
    third-party funds . . . , the [Board] must specifically allege in its complaint the
    misappropriation or conversion for personal use without a colorable future claim.”).
    13
    D. Prompt Delivery of Client Property. Rule 32:1.15(d) requires
    lawyers to deliver promptly “any funds or other property that [a] client or
    third person is entitled to receive.”     Iowa R. Prof’l Conduct 32:1.15(d).
    Rule 32:1.16(d) addresses conduct after representation ends; it requires
    lawyers to surrender “papers and property to which the client is entitled”
    and refund “any advance payment of fee or expense that has not been
    earned or incurred.” 
    Id. r. 32:1.16(d).
    We have concluded an attorney violated these rules when he did
    not return client files and records after the client (or the client’s
    subsequent attorney) specifically requested their return. Iowa Supreme
    Ct. Att’y Disciplinary Bd. v. Baldwin, 
    857 N.W.2d 195
    , 203–04, 209–10
    (Iowa 2014); Iowa Supreme Ct. Att’y Disciplinary Bd. v. Mendez, 
    855 N.W.2d 156
    , 162, 170 (Iowa 2014).          Similarly, we have concluded an
    attorney committed an ethical violation by not returning any portion of a
    retainer after the attorney–client relationship ended even though he had
    done no work on the case.      Iowa Supreme Ct. Att’y Disciplinary Bd. v.
    Ireland, 
    748 N.W.2d 498
    , 502 (Iowa 2008).
    There are some factual differences here, partially due to the
    stipulation. Hopkins’s successor counsel asked Smith to withdraw and
    forward any unearned portion of the retainer—but did not request that
    Smith forward any files she possessed.          And unlike Ireland, Smith
    performed at least some work for Hopkins by meeting with her, drafting
    and filing an application for an injunction, and attending the hearing.
    See 
    id. at 502.
    Smith claimed she earned the entire retainer, and the
    Board presented no evidence refuting that. In other words, Hopkins may
    not have been “entitled to receive” anything from Smith because the fees
    charged by her may have been earned. We conclude the Board did not
    prove by a convincing preponderance that Smith violated these two rules
    14
    demanding prompt return of property and funds to which the client is
    entitled.
    E. Other Trust Account Rules.
    1. Withdrawing cash. Trust account “[w]ithdrawals shall be made
    only by check payable to a named payee and not to cash.” Iowa Ct. R.
    45.2(3)(b)(3). At the commission hearing, Smith admitted she made cash
    withdrawals on more than one occasion. This conduct violated the rule.
    See 
    Wright, 857 N.W.2d at 517
    .
    2. Notification to client when withdrawing trust account funds. “A
    lawyer accepting advance fee or expense payments must notify the client
    in writing of the time, amount, and purpose of any withdrawal of the fee
    or expense . . . .” Iowa Ct. R. 45.7(4). The available records in this case
    reflect that Smith rarely if ever provided her clients with the required
    written notice and accounting. In particular, although she sent Hopkins
    a letter prospectively disclosing the hourly rate for legal services, she
    never sent Hopkins an actual bill detailing the services rendered and the
    time spent rendering them and notifying Hopkins of the withdrawal from
    the trust account. We find Smith violated rule 45.7(4). See 
    Nelissen, 871 N.W.2d at 699
    (“Nelissen never communicated to [her client] that
    withdrawals were being made from the initial . . . retainer.”).
    F. Failing to Respond to a Board Inquiry. A lawyer shall not
    “knowingly fail to respond to a lawful demand for information from
    [a] . . . disciplinary authority.” Iowa R. Prof’l Conduct 32:8.1(b). The rule
    reflects our expectation that “[a]ttorneys must be responsive to the
    Board’s inquiries.” Iowa Supreme Ct. Att’y Disciplinary Bd. v. Silich, 
    872 N.W.2d 181
    , 191 (Iowa 2015). Smith ignored at least three letters from
    the Board seeking records showing Smith’s handling and use of
    Hopkins’s retainer.   We find she violated the rule.     See Nelissen, 
    871 15 N.W.2d at 700
    (concluding an attorney violated this rule when “the Board
    sent a series of letters . . . , as to which it received no response”); Iowa
    Supreme Ct. Att’y Disciplinary Bd. v. Humphrey, 
    812 N.W.2d 659
    , 665
    (Iowa 2012) (concluding an attorney violated this rule when he
    disregarded a letter from the Board seeking information and “also failed
    to reply to a second Board letter sent three months later seeking the
    same . . . information”).
    IV. Sanction.
    When we review disciplinary matters, we “may impose a lesser or
    greater   sanction   than    the   discipline    the   grievance    commission
    recommends.” Iowa Ct. R. 36.21(1). “When determining a sanction, we
    consider the type of violation, a deterrent purpose for other lawyers, the
    need to protect the public, and the need to maintain our profession’s
    reputation.   We     also   consider    any     aggravating   and    mitigating
    circumstances.” 
    Eslick, 859 N.W.2d at 202
    (citation omitted).
    “The range of discipline imposed for substantial failures to keep
    and maintain records of trust account transactions ranges from a public
    reprimand to a suspension of several months’ duration.”             
    Morris, 847 N.W.2d at 436
    (citation omitted).           “When an attorney’s minor trust
    account violations are the result of sloppiness or lack of oversight, we
    have levied a public reprimand rather than a suspension.” 
    Lubinus, 869 N.W.2d at 550
    . “On the other hand, when an attorney has committed
    multiple or more systematic trust account violations, we have imposed
    suspensions . . . .” 
    Id. at 551.
    We issued thirty-day suspensions in several recent cases in which
    attorneys violated rules pertaining to lawyer trust accounts. In Lubinus,
    we suspended an attorney for thirty days because he “had a series of
    incidents involving misuse of his trust account” but “did not demonstrate
    16
    a total, long-term disregard for the trust account rules.” 
    Id. at 553–54.
    In Eslick, we suspended an attorney for thirty days when “[h]er trust
    account deficiencies were not an isolated 
    incident.” 859 N.W.2d at 203
    .
    In Iowa Supreme Court Attorney Disciplinary Board v. Kersenbrock, we
    suspended an attorney for thirty days in part because she “had no
    electronic record keeping system, and she prepared only minimal manual
    records over a period of several years.” 
    821 N.W.2d 415
    , 420, 422 (Iowa
    2012). In Iowa Supreme Court Attorney Disciplinary Board v. Boles, we
    suspended an attorney for thirty days after “his flagrant, multiyear
    disregard for the billing and accounting requirements of our profession.”
    
    808 N.W.2d 431
    , 441–43 (Iowa 2012). Finally, in Santiago, we imposed a
    suspension of thirty days for numerous violations of our rules governing
    trust account record keeping and management that persisted even after
    an earlier audit revealed 
    deficiencies. 869 N.W.2d at 183
    –85.
    We have also issued a sixty-day suspension for violations
    consisting primarily of trust account deficiencies. Iowa Supreme Ct. Att’y
    Disciplinary Bd. v. Parrish, 
    801 N.W.2d 580
    , 585–88, 590 (Iowa 2011).
    We selected sixty days in part due to aggravating circumstances—
    particularly the fact that the attorney had “six private admonitions
    dating back” ten years for related conduct and had failed to return funds
    to which a client was entitled for almost five years. 
    Id. at 589.
    But sixty days is not the upper limit. In 2014, we suspended an
    attorney for three months after he failed to maintain proper records and
    commingled funds. Iowa Supreme Ct. Att’y Disciplinary Bd. v. Ricklefs,
    
    844 N.W.2d 689
    , 702 (Iowa 2014).          We focused in particular on the
    attorney’s “refusal to correct his trust account practices for years [even]
    after he was informed of his deficient recordkeeping.” 
    Id. Furthermore, we
    considered as an aggravating factor the attorney’s effort “to delay and
    17
    deflect the investigation of his trust account practices virtually up until
    the . . . disciplinary hearing.” 
    Id. We conclude
    “the recurring pattern of conduct in this case
    warrants a . . . suspension.”      
    Parrish, 801 N.W.2d at 590
    .     Smith’s
    “record-keeping . . . deficits were severe and they persisted over a long
    period of time.”    
    Morris, 847 N.W.2d at 436
    .     Indeed, her wholesale
    violations of rules pertaining to the proper use and maintenance of trust
    accounts persisted for years, like the attorneys’ violations in Kersenbrock
    and Boles. See 
    Kersenbrock, 821 N.W.2d at 420
    ; 
    Boles, 808 N.W.2d at 441
    .   However, before determining the length of suspension, we first
    address aggravating and mitigating circumstances. 
    Morris, 847 N.W.2d at 435
    –36.
    The Board has privately admonished Smith on three prior
    occasions. In 2011, she received an admonishment after neglecting two
    postconviction-relief cases. In 2012, she received an admonishment after
    failing to cooperate with a Board investigation, in violation of rule
    32:8.1(b). Finally, in 2013, she received an admonishment after ignoring
    a client’s inquiries about his case for seven months.     “While ‘[p]rivate
    reprimands are not discipline,’ they provide notice of deficiencies
    [regarding] particular ethical requirements . . . .” Iowa Supreme Ct. Att’y
    Disciplinary Bd. v. Said, 
    869 N.W.2d 185
    , 194 (Iowa 2015) (first alteration
    in original) (quoting Iowa Supreme Ct. Att’y Disciplinary Bd. v.
    Van Ginkel, 
    809 N.W.2d 96
    , 110 (Iowa 2012)). This is especially so when
    the conduct for which the attorney was admonished or reprimanded
    resembles the conduct currently at issue. See Van 
    Ginkel, 809 N.W.2d at 110
    (“[T]wo prior admonitions for conduct similar to that in this case [i]s
    an aggravating factor on the question of appropriate sanction.”).
    Although the Board did not allege Smith neglected the matters at issue in
    18
    this case, we consider all three prior admonishments to be aggravating
    factors. Her inaction both when faced with a request from Hopkins’s new
    counsel and when faced with a request from the Board closely matches
    the type of unresponsive conduct she should have known by then to
    avoid.
    Another     aggravating   circumstance   is     the    fact   that   Smith’s
    “persistent        failure   to    keep    appropriate         records”   effectively
    “prevent[ed] . . . review of [her] accounting practices.” 
    Kersenbrock, 821 N.W.2d at 422
    . Furthermore, Smith has been practicing for over fifteen
    years; her experience is another aggravating factor. See Iowa Supreme
    Ct. Bd. of Prof’l Ethics & Conduct v. Wagner, 
    599 N.W.2d 721
    , 730 (Iowa
    1999) (“Sixteen years in the practice . . . tell us that Wagner should have
    known better.”); cf. In re De Caro, 
    220 Iowa 176
    , 185, 
    262 N.W. 132
    , 137
    (1935) (noting “[w]hat we might say or do with an attorney of larger
    experience, mature years, is not necessarily what would be just” for a
    less experienced attorney).
    We reject Smith’s assertion that because prior audits occurred
    without a disciplinary referral, her trust account practices were
    presumptively permissible.           Lawyers always bear responsibility for
    knowing and following the applicable rules. “[I]gnorance of [one’s] ethical
    obligation is no defense.”         Iowa Supreme Ct. Att’y Disciplinary Bd. v.
    Howe, 
    706 N.W.2d 360
    , 370 (Iowa 2005). At the commission hearing,
    one member of the panel asked a specific question about this principle,
    and Smith’s answer is revealing:
    Q. As lawyers, we don’t do anything without
    consulting the rules. If you’re going to court, you know, the
    rules of court or the rules of civil procedure, or with any
    criminal proceeding, you had to know those rules to practice.
    How is it you weren’t aware of the rules regarding your
    records? A. Well, I’m going to acknowledge that I’m not—I
    19
    was not aware of—you know, I should have been, but was
    not.
    We acknowledge one mitigating factor: Smith’s work on behalf of
    clients with modest means. See Iowa Supreme Ct. Att’y Disciplinary Bd.
    v. Taylor, 
    814 N.W.2d 259
    , 268 (Iowa 2012) (considering as a mitigating
    factor the fact that an attorney “allows persons with modest means to
    obtain representation” and “provides her clients with access to the courts
    for an affordable fee”).
    The commission recommended a sixty-day suspension. We agree
    with that recommendation. Smith is more experienced than the attorney
    in Eslick, and while “Eslick’s trust account was . . . ‘out of whack’ for
    months,” Smith’s was noncompliant for 
    years. 859 N.W.2d at 199
    , 203.
    The aggravating factor of additional experience and a comparably
    lengthier noncompliance period here lead us toward a longer suspension
    than the one we imposed in Eslick. See 
    id. at 203–04
    (imposing a thirty-
    day suspension). Smith demonstrated “a total, long-term disregard for
    the trust account rules.” 
    Lubinus, 869 N.W.2d at 553
    . We also conclude
    a suspension of sixty days—rather than a suspension of thirty days like
    the one imposed in 
    Santiago, 869 N.W.2d at 185
    —is appropriate in this
    case because Smith has a disciplinary history including three prior
    admonitions.
    Although we reject Smith’s argument that her prior uneventful
    audits estop the Board from disciplining her now, we contrast these facts
    with Ricklefs, where the attorney refused “to correct his trust account
    practices for years after he was informed of his deficient 
    recordkeeping.” 844 N.W.2d at 702
    (emphasis added); see also 
    Morris, 847 N.W.2d at 436
    (“Morris’s record-keeping and management deficits were severe and they
    persisted over a long period of time even after the Client Security
    20
    Commission intervened with an audit and provided information that
    should have facilitated compliance . . . .”).   In Morris and Ricklefs, the
    attorneys’ failures to correct their trust account practices after knowing
    they were deficient justified longer suspensions. See 
    Morris, 847 N.W.2d at 436
    ; 
    Ricklefs, 844 N.W.2d at 702
    .       Smith had no similar express
    “informational roadmap,” 
    Morris, 847 N.W.2d at 435
    , from the Client
    Security Commission. While that does not prevent a suspension because
    Smith remained responsible for knowing and following the applicable
    rules, it also does not constitute an aggravating factor justifying more
    severe discipline. Accordingly, we suspend Smith’s license for sixty days.
    V. Conclusion.
    We suspend Smith’s license to practice law in this state with no
    possibility of reinstatement for sixty days from the date this opinion is
    filed.   The suspension applies to “all facets of ordinary law practice.”
    Iowa Ct. R. 34.23(3). Unless the Board files an objection, Smith will be
    automatically reinstated after the suspension period on the condition
    that she has paid all costs.    
    Id. r. 34.23(2).
      We tax the costs of this
    action to Smith. 
    Id. r. 36.24(1).
    LICENSE SUSPENDED.