L.B. v. Chief Justice of the Probate and Family Court Department , 474 Mass. 231 ( 2016 )


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    SJC-11892
    L.B. & another1      vs. CHIEF JUSTICE OF THE PROBATE AND FAMILY
    COURT DEPARTMENT & others.2
    Suffolk.       October 5, 2015. - May 4, 2016.
    Present:     Spina, Cordy, Botsford, Duffly, Lenk, & Hines, JJ.
    Probate Court, Guardian. Due Process of Law, Assistance of
    counsel. Constitutional Law, Assistance of counsel.
    Practice, Civil, Assistance of counsel.
    Civil action commenced in the Supreme Judicial Court for
    the county of Suffolk on May 6, 2015.
    The case was reported by Botsford, J.
    Laura Williams Gal (Christina L. Paradiso with her) for
    L.B. & another.
    Norah E. Kane for the minor children of L.B.
    Jo Ann Shotwell Kaplan, Assistant Attorney General, for
    Chief Justice of the Probate and Family Court Department.
    Deborah W. Kirchwey for the minor child of C.L.
    Jamie Ann Sabino, Susan R. Elsen, Mary K. Ryan, & Melanie
    V. Woodward, for Massachusetts Law Reform Institute, Inc., &
    others, amici curiae, submitted a brief.
    1
    C.L.
    2
    Justices of the Worcester County and Hampden County
    Divisions of the Probate and Family Court Department, the three
    minor children of L.B., and the minor child of C.L.
    2
    Andrew L. Cohen, Committee for Public Counsel Services, for
    Committee for Public Counsel Services, amicus curiae, submitted
    a brief.
    Susan M. Finnegan, Sandra J. Badin, & Geoffrey A. Friedman,
    for S.D., amicus curiae, submitted a brief.
    Richard M. Page, Jr., for Boston Bar Association, amicus
    curiae, joined in a brief.
    SPINA, J.   In Guardianship of V.V., 
    470 Mass. 590
    (2015),
    we held that a parent whose minor child is the subject of a
    guardianship petition pursuant to G. L. c. 190B, § 5-206, and
    who cannot afford counsel has a right to have counsel appointed
    and to be so informed.    The issue in this case is whether a
    parent also has a right to counsel if and when the parent
    petitions to have the guardian removed or to have the terms of
    the guardianship modified.    We conclude that a parent does have
    a right to counsel for certain of those types of petitions.     We
    also offer some guidance to the Probate and Family Court, where
    these private guardianships occur, for the development of rules
    and policies to implement this right to counsel.
    Procedural history.      The plaintiffs, L.B. and C.L., are the
    mothers of minor children for whom guardians were appointed, in
    2012 and 2013 respectively, pursuant to G. L. c. 190B, § 5-206.
    They commenced this action in the county court in 2015,
    challenging a written policy of the Chief Justice of the Probate
    and Family Court Department (Chief Justice) concerning the
    appointment of counsel in cases involving guardianships of
    3
    minors under G. L. c. 190B.    Specifically, they challenged a
    portion of a memorandum that the Chief Justice issued to the
    judges of the Probate and Family Court and to court personnel on
    February 20, 2015, shortly after we released our opinion in
    Guardianship of 
    V.V., supra
    .   The memorandum addressed our
    decision and identified a number of steps that the Probate and
    Family Court was taking to implement our holding.   The portion
    of the memorandum challenged by the plaintiffs is a single
    sentence that, in speaking of Guardianship of V.V., states:
    "Based on the holding in this case, the right to counsel for
    indigent parents only applies in a Petition to Appoint a
    Guardian of a Minor."   By this sentence, the Chief Justice
    essentially informed the probate judges and court personnel
    that, in her view, the right to counsel recognized in
    Guardianship of V.V. applies only to proceedings on the initial
    petition for appointment of a guardian for a minor, and,
    conversely, does not apply in subsequent proceedings such as
    petitions to remove a guardian after he or she has been
    appointed or to modify the terms of the guardianship.     The
    plaintiffs, as described below, were engaged in the latter types
    of proceedings in the Probate and Family Court at the time they
    commenced this action, and their requests for counsel were
    denied.
    4
    The plaintiffs alleged in their complaint that the Chief
    Justice's policy, by limiting the right to counsel to
    proceedings for the initial appointment of guardians,
    contravened our decision in Guardianship of V.V. and violated
    their right to due process.   A single justice of this court
    reserved and reported the plaintiffs' complaint to the full
    court.3
    Facts.4   As stated, the plaintiffs are the mothers of minor
    children for whom guardians were appointed pursuant to G. L.
    3
    We acknowledge the amicus brief submitted by the Committee
    for Public Counsel Services and the amicus brief submitted
    jointly by the Massachusetts Law Reform Institute, Women's Bar
    Association of Massachusetts, Greater Boston Legal Services,
    Justice Center of Southeast Massachusetts LLC, Community Legal
    Aid Services and Counseling Center, Harvard Legal Aid Bureau,
    Northeast Legal Aid, Mental Health Legal Advisors Committee, and
    Center for Public Representation. The Boston Bar Association
    also submitted a letter stating that it endorsed the latter
    brief.
    In addition, the single justice indicated in her
    reservation and report that the children and guardians in the
    underlying cases could be heard on the question whether they
    have standing to address the issue of appointment of counsel for
    the parents. The guardians have not submitted briefs. Both
    plaintiffs' children have submitted briefs arguing that they do
    have standing on that issue (although they take different
    positions on the substantive merits of the issue). No party or
    amicus argues otherwise, so we shall assume without deciding
    that the children do have standing, and, accordingly, we
    consider their arguments on the issue as well.
    4
    These facts are drawn principally from the materials in
    the record before the single justice.
    5
    c. 190B, § 5-206.5   Each guardianship proceeding began, and each
    appointment occurred, well before our decision in Guardianship
    of V.V., so it was not established at the time of those
    proceedings that parents whose minor children were the subject
    of guardianship petitions had a right to counsel.   It appears
    that neither L.B. nor C.L. was represented by counsel at the
    time the guardians were appointed.   The guardianship decree for
    each child specified that the guardianship was to extend to the
    child's eighteenth birthday, unless terminated sooner by order
    of the court.6,7
    5
    The statute provides in relevant part: "A minor
    [fourteen] or more years of age or any person interested in the
    welfare of the minor may petition for appointment of a
    guardian." G. L. c. 190B, § 5-206 (a).
    6
    Specifically, in April, 2012, L.B.'s parents petitioned to
    have themselves appointed as guardians for her three minor
    children. Their petitions were granted in October, 2012. There
    was one guardianship petition, and one decree issued, for each
    child. Each decree indicated that L.B. had been given proper
    notice of the petition and did not object to the appointment of
    guardians. Each decree also stated that the guardians were
    prohibited from permanently removing the child from
    Massachusetts without a court order, and that the guardians were
    required to notify the court of any change of address for the
    guardians or the child. Those were the only restrictions on the
    rights of the guardians expressly contained in the decrees.
    None of the decrees contained any provision for visitation by
    L.B. with her children or for any other type of contact or
    communication between her and them.
    7
    In September, 2012, C.L.'s mother and stepfather
    petitioned to have themselves appointed as guardians for C.L.'s
    minor child. Their petition was granted in February, 2013. The
    decree stated that, after a hearing, C.L. was found to be unfit
    to parent her child. The decree also contained provisions
    6
    In December, 2014, L.B. filed three petitions in the trial
    court pursuant to G. L. c. 190B, § 5-212,8 one with respect to
    each of her children, seeking to remove the guardians.   She
    alleged that she was able to "resume parental responsibilities."
    She stated that she "no longer consents to the guardianship[s]
    because [she] has appropriate housing and supportive services,"
    that "she has played an active role in [her children's lives]
    during the guardianship[s]," and that "she is fit to resume
    primary responsibility for, and care of, her [children]."
    In February, 2015, C.L. filed a petition in the trial court
    seeking to modify the terms of her visitation with her child.9
    She alleged, among other things, that she was living in a stable
    environment, had income, and was attending college, and that she
    had "done what has been asked of [her]," presumably by the terms
    similar to the decrees for L.B.'s children concerning removal or
    relocation of the child. The decree further specified certain
    days and times that C.L. would be permitted to visit with the
    child; that additional visits could occur by agreement of the
    parties; that the visitation would be unsupervised; and that
    there was to be no contact during the visits between the child
    and C.L.'s boy friend.
    8
    The statute provides in relevant part: "Any person
    interested in the welfare of a ward or the ward, if [fourteen]
    or more years of age, may petition for removal of a guardian on
    the ground that removal would be in the best interest of the
    ward or for any other order that is in the best interest of the
    ward." G. L. c. 190B, § 5-212 (a).
    9
    The pleading was entitled "general probate petition." It
    was, in essence, a petition to modify the guardianship pursuant
    to G. L. c. 190B, § 5-212 (a). See note 
    8, supra
    .
    7
    of the guardianship and by the guardians.     She requested more
    visitation, and on different terms, than had been prescribed in
    the guardianship decree, specifically, overnight visitation on
    weekends and during vacations.
    In March, 2015, L.B. filed an application for the
    appointment of counsel to represent her in each of the three
    cases involving her, and C.L. similarly moved for appointment of
    counsel in the case involving her.   By that time, we had decided
    Guardianship of V.V. and the Chief Justice had issued her
    memorandum indicating her position that the holding in that case
    did not extend to situations like L.B.'s and C.L.'s.     Their
    requests for counsel were therefore denied.    Consistent with the
    Chief Justice's stated policy, the judge in L.B.'s cases denied
    her requests on the ground that a "petition for removal of [a]
    guardian does not qualify [for] appointment of parent's
    counsel," and the judge in C.L.'s case denied her motion because
    her pending petition to modify the guardianship was "not an
    initial petition" for appointment of a guardian.    Shortly
    thereafter, they commenced this action in the county court.10
    10
    After the case was reported by the single justice to the
    full court, L.B. resolved the matters involving her three
    children in the Probate and Family Court. Consequently, her
    present claims are moot. Nevertheless, we address her principal
    claim -- concerning a parent's due process right to counsel on a
    petition to remove a guardian -- because it is fully briefed, is
    likely to arise in many other cases, is of considerable public
    importance, and is something that can easily evade appellate
    8
    Discussion.    1.   The holding in Guardianship of V.V.     The
    plaintiffs maintain that our decision in Guardianship of V.V.
    already resolves the questions that are now before us.     That is
    incorrect.   That case involved a petition for the initial
    appointment of a guardian under G. L. c. 190B, § 5-206.        The
    sole question was whether the mother was entitled to counsel on
    that particular type of petition.    Guardianship of 
    V.V., 470 Mass. at 590-591
    .    Significantly, while the appeal was pending,
    the case proceeded to trial in the Probate and Family Court on
    the mother's petition to remove the guardian, and on that
    petition the mother was represented by counsel.     
    Id. at 591
    n.2.
    The appeal therefore did not concern, and the court did not
    address, any question of a parent's right to counsel on a
    petition to remove the guardian or to modify the terms of the
    guardianship.
    To support their argument, the plaintiffs rely on two
    excerpts from Guardianship of V.V.     First, they cite a footnote
    near the beginning of the opinion that concerned mootness.11         The
    review otherwise. See Guardianship of V.V., 
    470 Mass. 590
    , 591-
    592 (2015); Care & Protection of Erin, 
    443 Mass. 567
    , 568
    (2005), and cases cited.
    11
    "That the mother was represented by counsel at the trial
    on her petition to remove the guardian would not render the
    appointment of counsel issue moot. The fact remains that the
    mother was not represented by counsel at the outset of the
    guardianship proceedings, and our concern regarding whether a
    9
    plaintiffs read too much into the footnote.   It was meant only
    to explain that the presence of counsel on the petition to
    remove the guardian did not obviate the need to answer the
    question whether the mother was entitled to counsel on the
    petition for appointment of the guardian in the first place.
    Having counsel at one phase of a guardianship proceeding clearly
    does not suffice for due process purposes if the parent is also
    entitled to have counsel at another phase.    The additional
    statement in the footnote, that "our concern regarding whether a
    parent is entitled to counsel applies to all proceedings related
    to guardianship," was not a holding that the right to counsel
    does in fact apply to all such proceedings.   It was a
    recognition that the important question whether a parent has a
    right to counsel applies equally to all phases of the
    proceedings.
    The plaintiffs also rely on a sentence in which we said:
    "Because of the impact of a guardianship on the parent-child
    relationship, and the particular nature of the fundamental
    rights at stake, an indigent parent whose child is the subject
    of a guardianship proceeding is entitled to, and must be
    furnished with, counsel in the same manner as an indigent parent
    whose parental rights are at stake in a termination proceeding
    parent is entitled to counsel applies to all proceedings related
    to guardianship." Guardianship of 
    V.V., 470 Mass. at 591
    n.2.
    10
    or, similarly, in a care and protection proceeding."
    Guardianship of 
    V.V., 470 Mass. at 592-593
    .    Read in context,
    that sentence refers only to the phase of the guardianship
    proceeding that was actually at issue in that case, namely, the
    initial petition to appoint a guardian.   It was not intended as
    a holding with respect to other phases of a guardianship
    proceeding that were not at issue.
    2.    Due process claim.   We next turn to the plaintiffs'
    main claim, that due process requires the appointment of counsel
    for indigent parents who petition to remove guardians for their
    children or to modify the terms of the guardianships.    The Chief
    Justice now acknowledges that counsel may be required
    constitutionally on a petition to remove a guardian; she argues,
    however, that the parent must first make a credible threshold
    showing of "substantial and relevant changed circumstances"
    since the guardian was appointed.    She also argues that there is
    no right to counsel when a parent petitions only to modify the
    terms of the guardianship.
    a.    Removal petitions.   It is well settled that "parents
    have a fundamental liberty interest in the care, custody, and
    management of their children," Matter of Hilary, 
    450 Mass. 491
    ,
    496 (2008), and that "[d]ue process requirements must be met
    where a parent is deprived of the right to raise his or her
    child."   Care & Protection of Erin, 
    443 Mass. 567
    , 571 (2005).
    11
    See Department of Pub. Welfare v. J.K.B., 
    379 Mass. 1
    , 3 (1979).
    "In determining what process is due . . . this court 'must
    balance the interests of the individual affected, the risk of
    erroneous deprivation of those interests and the government's
    interest in the efficient and economic administration of its
    affairs.'"   Commonwealth v. Barboza, 
    387 Mass. 105
    , 112, cert.
    denied, 
    459 U.S. 1020
    (1982), quoting Thompson v. Commonwealth,
    
    386 Mass. 811
    , 817 (1982).   See Care & Protection of Robert, 
    408 Mass. 52
    , 58-59 (1990).    When balancing the interests, we bear
    in mind that "[t]he requirements of procedural due process are
    pragmatic and flexible, not rigid or hypertechnical."      Roe v.
    Attorney Gen., 
    434 Mass. 418
    , 427 (2001).   Due process "calls
    for such procedural protections as the particular situation
    demands."    
    Id., quoting Morrissey
    v. Brewer, 
    408 U.S. 471
    , 481
    (1972).
    i.    Individual interests.   The interest of parents in their
    relationship with their children is substantial.    "Our
    decisions, and those of the United States Supreme Court, leave
    no doubt that '[t]he rights to conceive and raise one's
    children' are 'essential . . . basic civil rights of man . . .
    far more precious . . . than property rights.'"    Department of
    Pub. Welfare v. 
    J.K.B., 379 Mass. at 3
    , quoting Stanley v.
    Illinois, 
    405 U.S. 645
    , 651 (1972).    Fundamental rights and
    interests of parents are implicated not only at the stage when a
    12
    guardian is first appointed for a minor child, as in
    Guardianship of V.V., but also when a parent subsequently
    petitions to regain custody by removing the guardian.12    This is
    so because the appointment of a guardian only displaces the
    parent's rights and responsibilities for the duration of the
    guardianship (except as provided in the decree or otherwise by
    law); it does not terminate them.   Guardianship of 
    V.V., 470 Mass. at 592
    .   The parent is free to attempt to reactivate those
    rights by removing the guardian and putting an end to the
    guardianship.   It would be incongruous to recognize the
    significance of the parent's rights for due process purposes at
    the time those rights are first displaced, as we did in
    Guardianship of V.V., but not to do so at the time the parent
    seeks to regain them.   The deprivation at the former stage and
    the continued deprivation at the latter stage are equally real
    and significant.   Cf. Care & Protection of 
    Erin, 443 Mass. at 571
    (describing review and redetermination proceeding in care
    12
    In the Probate and Family Court, L.B.'s cases involved
    petitions to remove guardians in order to put an end to the
    guardianships and restore the parent's right to custody. The
    custody of the children was thus directly at stake. The same
    rights and interests might not be implicated when a parent seeks
    to remove a guardian in circumstances that would not lead to the
    child returning to the parent, e.g., where the petition seeks
    merely to remove one guardian and replace him or her with
    another. See G. L. c. 190B, § 5-212 (a) (authorizing petitions
    for removal of guardian and petitions by guardian for permission
    to resign; "A petition for removal or for permission to resign
    may, but need not, include a request for appointment of a
    successor guardian").
    13
    and protection case as "a readjudication" of initial custody
    order; "[a]s such, it implicates the same liberty interests that
    exist at an initial determination that a child is in need of
    care and protection.   In a review and redetermination
    proceeding, the judge is deciding simply whether to maintain the
    separation of parent from child").
    ii.   Risk of erroneous deprivation.   The risk of
    erroneously adjudicating these fundamental rights and interests
    of parents is no less real at the guardian removal stage than at
    the appointment stage.   Judges at both stages may be called on
    to make complex determinations that consider numerous factors
    regarding the child's best interest and the parent's fitness.13
    13
    The provision for removal of a guardian, G. L. c. 190B,
    § 5-212 (a), speaks of removal when it is in "the best interest
    of the [child]." Unlike the provision that states the bases for
    appointment of guardians initially, see G. L. c. 190B, § 5-
    204 (a), it does not expressly mention parental fitness. Our
    cases have made clear, however, that consideration of parental
    fitness, when parental fitness is at issue, will be highly
    relevant to a determination of a child's best interest. See,
    e.g., R.D. v. A.H., 
    454 Mass. 706
    , 715 (2009) ("In the context
    of a custody determination, . . . it is essential to recognize
    that the determination whether a parent is 'unfit' is closely
    intertwined with a consideration of the best interests of the
    child"); Bezio v. Patenaude, 
    381 Mass. 563
    , 576 (1980) ("Neither
    the 'parental fitness' test nor the 'best interests of the
    child' test is properly applied to the exclusion of the other"),
    citing Petition of the New England Home for Little Wanderers to
    Dispense with Consent to Adoption, 
    367 Mass. 631
    , 641 (1975)
    (stating that "the tests . . . reflect different degrees of
    emphasis on that same factors" and "are not separate and
    distinct but cognate and connected"). Judges hearing removal
    petitions will thus inevitably hear evidence, and be asked to
    make determinations, concerning parental fitness.
    14
    Questions, often difficult ones, about the child's physical and
    psychological well-being must be answered; questions about a
    parent's mental and physical health, addictions, history of
    abuse or neglect, and the impact of these things on the parent's
    ability to meet the needs of the child are also often in play.
    Additionally, as the plaintiffs and amici point out, judges
    hearing removal petitions may be called on to consider evidence,
    and make difficult determinations, on the child's bonding with
    the guardian during the guardianship, and the potential effect
    on the child of being removed from the guardian's care and
    returned to the parent's custody.   See, e.g., Guardianship of
    Cheyenne, 
    77 Mass. App. Ct. 826
    , 830-831 (2010); Guardianship of
    Estelle, 
    70 Mass. App. Ct. 575
    , 581-582 (2007), and cases cited.
    With the complexity of the legal and factual issues comes
    an increased risk that a judge might incorrectly decide those
    issues, especially in the absence of counsel to present and
    defend the positions of the parent, and hence an increased risk
    that an unrepresented parent will suffer an erroneous
    deprivation of his or her rights.   Cf. Department of Pub.
    Welfare v. 
    J.K.B., 379 Mass. at 4
    (noting complexity of issues
    in adjudicating petitions to dispense with consent to adoption
    as consideration in finding right to counsel).   The presence of
    counsel for a parent will both help to protect the parent's
    rights and interests in this regard and assist a judge to ensure
    15
    accuracy and fairness in his or her adjudications.    
    Id. (noting benefits
    of counsel both for parents and for judges).
    iii.   Government interests.   Finally, we must consider the
    Commonwealth's interest in the efficient and economic operation
    of its affairs.   Although the Commonwealth is not a party per se
    in a private guardianship proceeding under G. L. c. 190B,14 it
    nevertheless has interests that are affected and must be
    weighed.    It has an interest in ensuring that the children of
    the Commonwealth are protected adequately and, toward that end,
    that accurate and fair adjudications are made by judges in these
    cases.    Care & Protection of 
    Robert, 408 Mass. at 65-66
    , and
    cases cited.    Significantly, it also has an interest in seeing
    that State resources are not used irresponsibly.    There is no
    need, for example, to require the State to incur the cost and
    administrative burden of providing counsel for removal petitions
    that have no hope of prevailing.    The risk of erroneously
    depriving a parent of his or her interests on such a petition
    would be negligible, the presence of counsel would add little of
    value, and an expenditure of State resources for an attorney to
    14
    Many of the private guardianship cases in the Probate and
    Family Court do, however, concern children who have been
    involved with the Department of Children and Families. See
    V. Weisz & B. Kaban, Children's Law Center of Massachusetts,
    Protecting Children: A Study of the Nature and Management of
    Guardianship of Minor Cases in Massachusetts Probate and Family
    Court, at 22 (2008). See also Annie E. Casey Foundation, The
    Kinship Diversion Debate: Policy and Practice Implications for
    Children, Families and Child Welfare Agencies (2013).
    16
    pursue such a petition would therefore be unnecessary.     See Roe
    v. Attorney 
    Gen., 434 Mass. at 427
    , quoting Mathews v. Eldridge,
    
    424 U.S. 319
    , 335 (1976) (referring to "the risk of an erroneous
    deprivation of such interest through the procedures used, and
    the probable value, if any, of additional or substitute
    procedural safeguards" [emphasis added]).
    iv.   Balancing of interests.   The most pragmatic way to
    balance all three due process considerations -- the parental
    interests, the risk of erroneous adjudication of those
    interests, and the government interests -- is to require that
    counsel be made available for those petitions that present a
    colorable claim for removal, but not for petitions that are
    obviously meritless.   Requiring a parent to make a modest yet
    meaningful preliminary showing that he or she has a colorable
    case for removal of the guardian, before counsel is appointed to
    prosecute such a petition, will help to guard against an
    unnecessary and irresponsible expenditure of State resources
    and, we hope, will discourage, and thereby help to keep the
    courts free of, patently meritless attempts at removal.
    The Chief Justice contends that the parent should be
    required to make an initial showing that there have been
    "substantial and relevant changed circumstances" since the
    guardian was appointed.   She analogizes to review and
    redetermination proceedings in care and protection cases, see
    17
    G. L. c. 119, § 26,15 and relies heavily on the analysis in Care
    & Protection of 
    Erin, 443 Mass. at 570-572
    .   This court held in
    that case that the ultimate burden of proof on review and
    redetermination is on the Department of Children and Families
    (then the Department of Social Services) (department) to prove
    that a parent remains unfit to further the best interests of the
    child and that the child, therefore, is still in need of care
    and protection.   
    Id. at 572.
      The court also held that the
    parent petitioning for review and redetermination bears a
    preliminary burden to produce some credible evidence of changed
    circumstances since the initial determination, and it is then
    and only then that the department is put to its burden of proof.
    
    Id. It is
    the latter kind of burden that the Chief Justice
    argues is applicable by analogy here.
    The Chief Justice's analogy is not perfect, but, as stated,
    we agree in general that there should be some threshold
    assessment of the claim for removal before the right to counsel
    materializes.   We are concerned, however, that her formulation
    of what is required -- a demonstration of "substantial and
    15
    The statute provides in relevant part: "On any petition
    filed in any court under this section, the [Department of
    Children and Families] or the parents, person having legal
    custody, probation officer or guardian of a child or the counsel
    or guardian ad litem for a child may petition the court not more
    than once every [six] months for a review and redetermination of
    the current needs of such child whose case has come before the
    court. . . ." G. L. c. 119, § 26 (c).
    18
    relevant changed circumstances"16 -- will set the bar too high
    for an unrepresented litigant before the right to counsel is
    triggered.    "Substantial," "relevant," "material," and
    "significant" all suggest that a parent's burden would be to
    show that circumstances have changed in a legally significant
    manner and to a legally cognizable degree.    It would be unusual
    and potentially unfair to require a litigant unaided by counsel
    to make that kind of a legal demonstration before the right to
    counsel arises.    A more appropriate threshold showing would be
    for the parent simply to satisfy the judge that he or she has a
    colorable or "meritorious" claim in the sense that it is worthy
    of being presented to and considered by the court.    See General
    Motors Corp., petitioner, 
    344 Mass. 481
    , 482 (1962) ("A
    meritorious case is one that is worthy of presentation to a
    court, not one which is sure of success").    This is a lighter,
    less technical burden than the one proposed by the Chief
    Justice, and something that will be more manageable for an
    unrepresented litigant with fundamental liberty interests at
    stake.    "Meritorious" is a familiar concept that has been
    16
    The brief of the Chief Justice of the Probate and Family
    Court Department (Chief Justice) also describes the proposed
    burden as a showing that "circumstances have materially and
    significantly changed since due process procedures were afforded
    or available last (i.e., at the time of the original appointment
    or the most recent review of the appointment pursuant to a
    petition to remove the guardian)."
    19
    applied in a variety of circumstances.17     It is not an onerous
    standard.
    In sum, we hold that when an indigent, unrepresented parent
    seeks, pursuant to G. L. c. 190B, § 5-212, to remove a guardian
    for a minor child and thereby regain custody of the child, the
    parent has a due process right to counsel to prosecute the
    petition, and to be so informed, provided the parent presents a
    meritorious claim for removal.
    b.     Modification petitions.   Petitions to modify the terms
    of a guardianship, like petitions to remove a guardian and
    regain custody of a child, can also affect the fundamental
    rights and interests of a parent.     A petition such as C.L.'s,
    17
    See, e.g., Commonwealth v. Gunter, 
    459 Mass. 480
    , 487,
    cert. denied, 
    132 S. Ct. 218
    (2011) (gatekeeper proceeding
    pursuant to G. L. c. 278, § 33E; when determining whether new
    issue is "substantial," "[t]he bar . . . is not high. It must
    only be a meritorious issue in the sense of being worthy of
    consideration by an appellate court"); Lovell v. Lovell, 
    276 Mass. 10
    , 11-12 (1931) (petition to remove default decree
    requires some showing that petitioner has meritorious claim or
    defense to assert -- "one which is worthy of judicial inquiry");
    Jones v. Manns, 
    33 Mass. App. Ct. 485
    , 492-493 & n.9 (1992)
    (transfer of appeal filed in wrong court; case "involves
    meritorious issues, in the usual sense of that phrase in
    appellate practice," i.e., "worthy of presentation to a court"
    [citation omitted]); Levin v. Levin, 
    7 Mass. App. Ct. 501
    , 503-
    504 (1979) (stay of execution of sentence pending appeal;
    discussing "meritorious" standard and concluding that it
    connotes opposite of "frivolous"); Tisei v. Building Inspector
    of Marlborough, 
    3 Mass. App. Ct. 377
    , 379 (1975) (motion for
    leave to docket appeal late; moving party must show "a case
    meritorious or substantial in the sense of presenting a question
    of law deserving judicial investigation and discussion"
    [citation omitted]).
    20
    which seeks a significant change in the terms of visitation
    based on changed circumstances since the appointment of the
    guardian, is such a case.18    Visitation, like custody, is at the
    core of a parent's relationship with a child; being physically
    present in a child's life, sharing time and experiences, and
    providing personal support are among the most intimate aspects
    of a parent-child relationship.    For a parent who has lost (or
    willingly yielded) custody of a child temporarily to a guardian,
    visitation can be especially critical because it provides an
    opportunity to maintain a physical, emotional, and psychological
    bond with the child during the guardianship period, if that is
    in the child's best interest; and in cases where the parent
    aspires to regain custody at some point, it provides an
    opportunity to demonstrate the ability to properly care for the
    child.    See generally L. Edwards, Reasonable Efforts:    A
    Judicial Perspective, at 41-47 (2014); M. Smariga, American Bar
    Association Center on Children and the Law & ZERO TO THREE
    Policy Center, Visitation with Infants and Toddlers in Foster
    Care:     What Judges and Attorneys Need to Know (2007).
    18
    In the Probate and Family Court, C.L.'s case involved a
    petition to modify the guardianship by changing the terms of the
    visitation. Obviously, not all modification petitions concern
    visitation. Petitions that seek other changes to the
    guardianship -- for example, changes in child support or other
    strictly financial matters -- will not necessarily implicate the
    same core parent-child concerns.
    21
    For these reasons, and considering the due process factors
    discussed above, we hold that an indigent parent who petitions
    to modify the terms of a guardianship by seeking a substantial
    change in the provisions for visitation, like a parent
    petitioning to remove a guardian and regain custody, is entitled
    as a matter of due process to counsel, and to be so informed,
    provided the parent presents a meritorious claim.
    3.   Other issues.   The plaintiffs and amici raise a host of
    additional issues that go well beyond the issues raised by the
    plaintiffs' complaint.   For example, the plaintiffs argue, in
    addition to their due process claim, that they have a right to
    counsel based on equal protection principles; they also ask us
    to "issue a directive" definitively resolving certain questions
    concerning the burden of proof and the elements of proof on
    petitions to remove a guardian under G. L. c. 190B, § 5-212.
    The children, who filed no pleadings of their own in the county
    court, and who were brought into the case for the limited
    purpose of addressing a question of standing on their right to
    be heard on the plaintiffs' claims, see note 
    3, supra
    , argue
    that they have their own right to counsel in cases like this.
    And the amicus Committee for Public Counsel Services asks us to
    decide a number of other issues in order to "clarify the
    parameters of the right to counsel for indigent parents in
    guardianship cases."
    22
    These matters are not properly before us, and we therefore
    decline to address them.   Some of these questions will
    undoubtedly need to be resolved in future cases where they are
    properly raised and preserved in the trial court and fully
    briefed on appeal,19 and where the records for deciding them are
    fully developed.   Others might appropriately be addressed by
    court rules and policies established by the Probate and Family
    Court or by amendments to the governing statutes.
    4.   Development of court rules and policies.    Our decision
    in Guardianship of V.V., decided approximately fifteen months
    ago, recognized a parent's due process right to counsel in
    guardianship of minor cases where none previously existed, on
    the initial petition for appointment of a guardian.     The Probate
    and Family Court has taken a number of steps since then to
    implement that right.   Our decision today establishes a right to
    counsel beyond that, on a parent's petition to remove a guardian
    and regain custody of the child or to modify the guardianship in
    order to make a significant change in visitation.     Recognizing
    19
    We note, for example, that no guardian has submitted a
    brief in the case before us. Some of the other issues we are
    asked to decide would clearly affect a guardian's rights and
    interests.
    23
    that additional steps will be needed to implement these rights,
    we offer a few thoughts and suggestions.20
    a.   The Probate and Family Court can facilitate the process
    for unrepresented parents by creating forms that will help the
    parent to articulate -- in plain, nonlegal terms -- the reasons
    why he or she believes the guardian should be removed or the
    visitation modified, and the facts on which he or she relies to
    support that claim.   Forms that promote a clear and sufficiently
    detailed statement from the parent will also help judges to
    evaluate whether the parent has stated a meritorious claim as we
    have described that term, such that the parent may have an
    attorney if he or she would like one.21
    b.   We leave it to the Probate and Family Court to consider
    in the first instance whether an indigent, unrepresented parent
    must actually file a pro se petition to remove the guardian or
    20
    A working group of experienced probate judges, child
    advocates, guardians ad litem, representatives of guardian and
    parent interests, and others concerned may be helpful to explore
    these suggestions (and other possibilities) in depth. The Chief
    Justice may wish to consider convening such a group if none
    already exists.
    21
    Nothing we have said requires that counsel actually be
    appointed for every indigent parent who presents a meritorious
    claim. Parents must be fairly informed of the right to counsel
    and of the procedure for requesting counsel, but due process in
    these circumstances only requires that counsel actually be
    appointed if the parent so requests. A parent who has been
    informed of the right to counsel and the procedure for
    requesting counsel will always have the prerogative to opt to
    proceed without counsel.
    24
    modify the guardianship before an attorney is appointed.
    Another approach might be for the parent to be allowed first to
    apply for counsel, and be required to state on an application
    for counsel form the meritorious reasons why he or she is
    seeking removal or modification.   The judge would then be in a
    position to assess whether appointment of counsel is called for
    before the actual petition is filed.    The Probate and Family
    Court is better equipped than this court to weigh the pros and
    cons of each approach initially.   It would appear that either
    approach provides due process.
    c.   General Laws c. 190B, § 5-212, places no express
    limitation on how often a parent may file a petition to remove a
    guardian or to modify a guardianship.    The Probate and Family
    Court might consider whether it is feasible and wise to create
    guidelines designed to discourage the filing of unnecessarily
    frequent petitions.   For example, the court may be able to
    identify different classes of petitions according to what relief
    is being sought (e.g., removal or modification) and the bases on
    which the guardianships were established initially (e.g.,
    consent, various reasons for unavailability or unfitness, etc.),
    and indicate frequencies with which petitions in the different
    classes might reasonably be expected to be filed.    Petitions
    filed at more frequent intervals than provided by the guidelines
    presumptively would not merit the appointment of counsel.     These
    25
    guidelines and presumptions would not be binding, since the
    statute appears to permit the filing of a removal or
    modification petition at any time, each case is different, and
    counsel should always be appointed for a meritorious case, but
    they may help to create realistic expectations for unrepresented
    parents as to how often, at most, they should file.22
    d.   In deciding both Guardianship of V.V. and this case, we
    have found it useful to draw certain comparisons between the
    guardianship process under G. L. c. 190B and the care and
    protection process under G. L. c. 119.   We have not held,
    however, that all of the procedures and protections provided by
    statute in care and protection cases must necessarily be
    incorporated into private guardianship proceedings under the
    rubric of due process.   The two types of proceedings, while
    similar in some respects, are not identical.   What process is
    constitutionally due in guardianship cases must continue to be
    decided by applying the factors discussed above.
    e.   Although we do not decide the question of a child's
    constitutional right to counsel in this case, we note the
    provisions of G. L. c. 190B, § 5-106 (a).   "After filing of a
    petition for appointment of a guardian . . . if the ward . . .
    22
    Likewise, it may be possible in some situations for the
    judge, at the time the guardianship is created, to indicate when
    or on what conditions the parent might realistically expect to
    petition for removal or modification.
    26
    or someone on his behalf requests appointment of counsel; or if
    the court determines at any time in the proceeding that the
    interests of the ward . . . are or may be inadequately
    represented, the court shall appoint an attorney to represent
    the person."   
    Id. The court
    may also appoint a "guardian ad
    litem . . . to investigate the condition of the ward . . . and
    make appropriate recommendations to the court."    G. L. c. 190B,
    § 5-106 (b).   We trust that judges of the Probate and Family
    Court will consider exercising one or both of these prerogatives
    in appropriate cases, especially where counsel is appointed for
    a petitioning parent but the judge is concerned that the
    petition might not be in the child's best interest.     Guardians
    faced with removal or modification claims should also be fairly
    informed that they may request counsel for the child.
    Conclusion.      A judgment shall enter in the county court
    declaring that (a) when an indigent parent seeks, pursuant to
    G. L. c. 190B, § 5-212, to remove a guardian for a minor child
    and thereby regain custody of the child, the parent has a due
    process right to counsel to prosecute the petition, and to be so
    informed, provided the parent presents a meritorious claim for
    removal; and (b) similarly, when an indigent parent seeks to
    modify the terms of a guardianship by substantially changing the
    terms of visitation with the minor child, the parent also has a
    27
    due process right to counsel, and to be so informed, provided
    the parent presents a meritorious claim for modification.
    So ordered.