Bridgwood v. A.J. Wood Construction, Inc. , 480 Mass. 349 ( 2018 )


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    SJC-12352
    TERRY BRIDGWOOD     vs.   A.J. WOOD CONSTRUCTION, INC.,1 & others.2
    Essex.     January 8, 2018. - August 29, 2018.
    Present:     Gants, C.J., Lenk, Gaziano, Lowy, Budd, Cypher,
    & Kafker, JJ.
    Home Improvement Contractors. Consumer Protection Act, Unfair
    or deceptive act. Repose, Statute of. Practice, Civil,
    Consumer protection case, Claim barred by statute of
    repose.
    Civil action commenced in the Superior Court Department on
    January 22, 2016.
    A motion to dismiss was heard by James F. Lang, J.
    The Supreme Judicial Court on its own initiative
    transferred the case from the Appeals Court.
    Roy D. Toulan, Jr., for the plaintiff.
    Lili K. Geller for A.J. Wood Construction, Inc., & another.
    Mark C. Darling for Anthony Caggiano.
    The following submitted briefs for amici curiae:
    Martin J. Rooney for Massachusetts Defense Lawyers
    Association.
    1   Also known as A.J. Wood Construction.
    2   Richard Smith and Anthony Caggiano.
    2
    Ryan D. Sullivan for Eastern Massachusetts Chapter of the
    National Association of the Remodeling Industry.
    John Pagliaro & Martin J. Newhouse for New England Legal
    Foundation, amicus curiae.
    CYPHER, J.   At issue in this case is whether a claim
    alleging that a building contractor committed an unfair or
    deceptive act under G. L. c. 93A, §§ 2 and 9, by violating G. L.
    c. 142A, § 17 (10), is subject to the six-year statute of repose
    set forth in G. L. c. 260, § 2B.    The plaintiff, Terry
    Bridgwood, commenced this action in 2016, alleging that
    renovations performed in 2000 and 2001 by the defendants, A.J.
    Wood Construction, Inc. (A.J. Wood); its principal, Richard
    Smith; and its subcontractor, Anthony Caggiano, caused a fire in
    her home in 2012.    On the defendants' motions, a judge in the
    Superior Court dismissed the complaint as untimely under the
    statute of repose.   Bridgwood appeals, and we transferred the
    case to this court on our own motion.3   Because we agree that
    this case is within the ambit of the statute of repose, we
    affirm.4
    3 Terry Bridgwood filed a notice of appeal as to Caggiano
    and a separate notice of appeal as to A.J. Wood Construction,
    Inc., and Smith. We consolidated the two appeals when we
    transferred them.
    4 We acknowledge amicus briefs submitted by Massachusetts
    Defense Lawyers Association, Eastern Massachusetts Chapter of
    the National Association of the Remodeling Industry, and New
    England Legal Foundation.
    3
    Facts.     The defendants filed what was styled a motion to
    dismiss pursuant to Mass. R. Civ. P. 12 (c), 
    365 Mass. 754
    (1974) and Mass. R. Civ. P. 12 (b) (6), 
    365 Mass. 754
    (1975).
    Under either rule, we accept as true all facts pleaded by
    Bridgwood in her amended complaint.    See Jarosz v. Palmer, 
    436 Mass. 526
    , 530 (2002);     Warner-Lambert Co. v. Execuquest Corp.,
    
    427 Mass. 46
    , 47 (1998).     See Jarosz, supra at 529, quoting
    J.W. Smith & H.B. Zobel, Rules Practice § 12.16 (1974) (motion
    pursuant to rule 12 [c] is "actually a motion to dismiss . . .
    [that] argues that the complaint fails to state a claim upon
    which relief can be granted").
    On October 30, 2000, the city of Newburyport, through its
    housing rehabilitation program, awarded A.J. Wood and Smith a
    contract for the rehabilitation of Bridgwood's home in
    Newburyport.    Smith and A.J. Wood retained Caggiano as the
    electrical subcontractor for the rehabilitation of the premises.
    Newburyport's contractor agreement for the housing program
    provided that Smith and A.J. Wood were to be responsible for the
    performance of the specified rehabilitation work in accordance
    with certain standards, including that all rehabilitation,
    alterations, repairs, or extensions be in compliance with all
    applicable Federal, State, and local codes; before commencing
    work, contractors or subcontractors obtain all necessary
    permits; the contractor and subcontractor must personally
    4
    inspect the premises and give full attention to any and all
    areas of their involvement; the contractor certify compliance
    with all Federal, State, and local regulations including G. L.
    c. 142A, the home improvement contractor law; the contractor
    take all responsibility for the work done under the contract,
    for the protection of the work, and for preventing injuries to
    persons and damage to property and utilities on or about the
    work; and all work performed meet or exceed all building and
    fire codes of Newburyport.   Bridgwood relied on these specific
    covenants promised by the defendants in authorizing the work to
    be performed in her premises.
    None of the defendants obtained a permit to replace or
    repair certain ceiling light fixtures in the premises.    None of
    the defendants gave proper notice to the Newburyport inspector,
    or arranged or provided for an inspection by the inspector, of
    the electrical wires used by Caggiano to replace or repair the
    ceiling light fixtures before the wires were concealed.    The
    electrical rehabilitation work with respect to the ceiling light
    fixtures was not performed in compliance with any applicable
    Federal, State, or local codes with respect to such work, as
    required by the contractor agreement.   Bridgwood was not aware
    of this compliance failure until the concealed wiring work done
    by Caggiano caused a substantial fire in and damage to her home
    on January 31, 2012, causing in excess of $40,000 in damage and
    5
    significant emotional and physical distress to Bridgwood.      The
    amended complaint does not state when the work was performed,
    but Bridgwood concedes that it was completed in January, 2001.
    This action was commenced in January, 2016, about fifteen years
    later.
    Discussion.    Bridgwood alleges that the defendants violated
    G. L. c. 93A by violating G. L. c. 142A, § 17 (10).   General
    Laws c. 142A, § 17 (10), prohibits contractors and
    subcontractors from "violat[ing] the building laws of the
    commonwealth or of any political subdivision thereof."      Section
    17 also provides that "[v]iolations of any of the provisions of
    this chapter shall constitute an unfair or deceptive act under
    the provision of [G. L. c. 93A]."   Bridgwood claims that the
    defendants failed to perform the electrical work in compliance
    with those standards and, therefore, committed unfair or
    deceptive acts.   The defendants argue that the claim is barred
    by the statute of repose set forth in G. L. c. 260, § 2B.
    According to Bridgwood, however, the statute of repose does not
    apply to consumer protection claims under G. L. c. 93A.
    Statutes of repose and statutes of limitations are
    different kinds of limitations on actions.   A statute of
    limitations specifies the time limit for commencing an action
    after the cause of action has accrued, but a statute of repose
    is an absolute limitation which prevents a cause of action from
    6
    accruing after a certain period which begins to run upon
    occurrence of a specified event.    See Rudenauer v. Zafiropoulos,
    
    445 Mass. 353
    , 358 (2005).     A statute of repose eliminates a
    cause of action at a specified time, regardless of whether an
    injury has occurred or a cause of action has accrued as of that
    date.   See 
    id. Statutes of
    limitations have been described as a
    "procedural defense" to a legal claim, whereas statutes of
    repose have been described as providing a "substantive right to
    be free from liability after a given period of time has elapsed
    from a defined event."    Bain, Determining the Preemptive Effect
    of Federal Law on State Statutes of Repose, 43 U. Balt. L. Rev.
    119, 125 (2014).    The statutes are independent of one another
    and they do not affect each other directly as they are triggered
    by entirely distinct events.    Moore v. Liberty Nat'l Life Ins.
    Co., 
    267 F.3d 1209
    , 1218 (11th Cir. 2001), quoting First United
    Methodist Church of Hyattsville v. United States Gypsum Co., 
    882 F.2d 862
    , 865-866 (4th Cir. 1989), cert. denied, 
    493 U.S. 1070
    (1990).   See Rosenberg v. North Bergen, 
    61 N.J. 190
    , 199 (1972)
    ("The function of [a] statute [of repose] is thus rather to
    define substantive rights than to alter or modify a remedy");
    Cronin v. Howe, 
    906 S.W.2d 910
    , 913 (Tenn. 1995) ("[The]
    distinction has prompted courts to hold that statutes of repose
    are substantive and extinguish both the right and the remedy,
    7
    while statutes of limitation are merely procedural,
    extinguishing only the remedy").   See 
    Bain, supra
    .
    General Laws c. 260, § 5A, which establishes the
    limitations period for G. L. c. 93A claims, provides that
    "[a]ctions arising on account of violations of any law intended
    for the protection of consumers, including but not limited to
    . . . [G. L. c. 93A] . . . whether for damages, penalties or
    other relief and brought by any person, including the attorney
    general, shall be commenced only within four years next after
    the cause of action accrues."   Section 5A is solely a statute of
    limitation; it contains no statute of repose.
    The statute of repose contained in G. L. c. 260, § 2B,
    provides in relevant part:
    "Actions of tort for damages arising out of any deficiency
    or neglect in the design, planning, construction or general
    administration of an improvement to real property . . .
    shall be commenced only within three years next after the
    cause of action accrues; provided, however, that in no
    event shall such actions be commenced more than six years
    after the earlier of the dates of: (1) the opening of the
    improvement to use; or (2) substantial completion of the
    improvement and the taking of possession for occupancy by
    the owner" (emphasis added).
    "Like all statutes of repose, '[t]he effect . . . is to place an
    absolute time limit on the liability of those within [its]
    protection and to abolish a plaintiff's cause of action
    thereafter, even if the plaintiff's injury does not occur, or is
    not discovered, until after the statute's time limit has
    8
    expired.'"   Nett v. Bellucci, 
    437 Mass. 630
    , 635 (2002), quoting
    McGuinness v. Cotter, 
    412 Mass. 617
    , 622 (1992).
    As we discussed in Klein v. Catalano, 
    386 Mass. 701
    , 708
    (1982), the repose statute at issue there "was enacted in
    response to case law abolishing the rule that once an architect
    or builder had completed his work and it had been accepted by
    the owner, absent privity with the owner, there was no liability
    as a matter of law."   The abolition of that rule exposed "those
    involved in construction . . . to possible liability throughout
    their professional lives and into retirement."     
    Id. at 708-709.
    The Legislature therefore "placed an absolute outer limit on the
    duration of this liability."5   
    Id. at 709.
      The statute thus
    protects contractors from claims arising long after the
    completion of their work.   We recognized in Klein that limiting
    the duration of liability is a legitimate public purpose, and we
    5 Statutes of repose were a legislative response to the
    expanded liability faced by the building industry. One such
    change involved the concept of privity. Daugherty & Flora,
    Survey of Recent Developments in Real Property Law, 
    46 Ind. L
    .
    Rev. 1199, 1231-1232 (2013). The liability of building
    professionals had been strictly limited based on English common-
    law rules of privity, which were based on contract and
    terminated upon completion of the improvements. 
    Id. at 1231.
    In the early Twentieth Century, courts began to abolish the
    privity requirement. 
    Id. Another change
    was the adoption of
    the discovery rule of accrual in numerous jurisdictions. Bain,
    Determining the Preemptive Effect of Federal Law on State
    Statutes of Repose, 43 U. Balt. L. Rev. 119, 126 (2014). As a
    result, statutes of repose were adopted in forty-seven States
    and the District of Columbia. Daugherty & Flora, supra at 1231-
    1232.
    9
    upheld G. L. c. 260, § 2B, over a constitutional challenge, even
    though it abolishes a plaintiff's cause of action without
    providing any alternative remedy.    Klein, supra at 709-713.
    Since deciding Klein, we have consistently enforced
    statutes of repose according to their plain terms, despite the
    hardship they may impose on plaintiffs.    "Unlike statutes of
    limitation, statutes of repose cannot be 'tolled' for any
    reason."   
    Nett, 437 Mass. at 635
    .   For example, although G. L.
    c. 260, § 7, tolls any applicable statute of limitations until a
    minor plaintiff reaches majority, it does not toll the statute
    of repose.   Tindol v. Boston Hous. Auth., 
    396 Mass. 515
    , 517-518
    (1986).    The statute of repose eliminates a plaintiff's cause of
    action even in cases of fraudulent concealment.    Sullivan v.
    Iantosca, 
    409 Mass. 796
    , 798 (1991).    See Joslyn v. Chang, 
    445 Mass. 344
    , 350-351 (2005) (statute of repose for medical
    malpractice, G. L. c. 260, § 4, not subject to equitable
    estoppel or tolling due to fraudulent concealment).    In
    addition, the statute of repose is not subject to the "relation
    back" concept that permits adding a defendant by amending the
    complaint after the expiration of the repose period.    Tindol,
    supra at 518-519.    "Simply put, after six years, [G. L. c. 260,
    § 2B,] completely eliminates a cause of action against certain
    persons in the construction industry."    
    Klein, 386 Mass. at 702
    .
    10
    Where a claim does not obviously sound in tort, we have
    examined the nature of the underlying action to determine
    whether a statute of repose applies.   See Anthony's Pier Four,
    Inc. v Crandall Dry Dock Eng'rs, Inc., 
    396 Mass. 818
    , 823 (1986)
    (court must look to "gist of the action" to determine whether
    claim is based in contract or tort [citation omitted]);
    McDonough v. Marr Scaffolding Co., 
    412 Mass. 636
    , 639 (1992)
    (breach of warranty claims that sound in tort, not contract, are
    barred by statute of repose); Dighton v. Federal Pac. Elec. Co.,
    
    399 Mass. 687
    , 691 n.6, cert. denied, 
    484 U.S. 953
    (1987) (claim
    for breach of warranty states cause of action which sounds, like
    negligence, in tort and not in contract); 
    Klein, 386 Mass. at 719
    (warranty claim alleged only that defendant promised to
    "exercise [the] standard of reasonable care required of members
    of his profession" therefore negligence and warranty claims
    essentially alleged same elements); Coca-Cola Bottling Co. of
    Cape Cod v. Weston & Sampson Eng'rs, Inc., 
    45 Mass. App. Ct. 120
    , 124 (1998) (statute of repose applies where implied
    warranty claim based in tort).
    Bridgwood argues, relying on Kattar v. Demoulas, 
    433 Mass. 1
    (2000), that because the relief available under G. L. c. 93A
    is "sui generis," neither wholly tortious nor wholly contractual
    in nature, the statute of repose does not apply.   
    Id. at 17,
    quoting Greenfield Country Estates Tenants Ass'n, Inc. v. Deep,
    11
    
    423 Mass. 81
    , 88 (1996).     Bridgwood also argues that a violation
    of G. L. c. 142A, § 17 (10), constitutes a per se violation of
    G. L. c. 93A and, as such, it is not precluded by the statue of
    repose.   Thus, according to Bridgwood, we need not be concerned
    with whether the underlying action sounds in tort because G. L.
    c. 93A takes us out of that orbit.
    The language relied on by Bridgwood from Kattar, a case
    which did not concern the statute of repose, does not prevent a
    court from looking to the substance of the action to determine
    whether it sounds in tort.    Stated another way, it does not
    permit a plaintiff to avoid the statute of repose by relabeling
    what is essentially a tort claim as a claim under G. L. c. 93A.
    Cf. Anthony's Pier Four, 
    Inc., 396 Mass. at 823
    , quoting
    Hendrickson v. Sears, 
    365 Mass. 63
    , 85 (1974) ("A plaintiff may
    not . . . escape the consequences of a statute of repose . . .
    on tort actions merely by labelling the claim as contractual.
    The court must look to the 'gist of the action'").
    Recognizing that G. L. c. 260, § 2B, applies only to
    actions in tort, the motion judge analogized the claim to an
    action for an alleged breach of implied warranty.    Although an
    untimely action for breach of an implied warranty is barred
    where the "breach of warranty claims essentially allege the same
    elements as the negligence claims," 
    McDonough, 412 Mass. at 642
    ,
    this is not the case with an action for breach of an express
    12
    warranty, which is an action in contract.     Anthony's Pier Four,
    
    Inc., 396 Mass. at 822
    .     In determining whether a given case is
    an action in tort governed by the statute of repose, we "look to
    the 'gist of the action.'"     
    Id. at 823,
    quoting 
    Hendrickson, 365 Mass. at 85
    .    A key difference between an action in tort and an
    action in contract is that in the latter, "the standard of
    performance is set by the defendants' promises, rather than
    imposed by law."     Anthony's Pier Four, Inc., supra at 822,
    citing W.L. Prosser & W.P. Keeton, Torts § 92, at 656, 657 (5th
    ed. 1984).     Because a claim for breach of express warranty,
    unlike a negligence claim, requires a plaintiff to prove "that
    the defendant promised a specific result," we held that § 2B did
    not apply to such a claim.     Anthony's Pier Four, Inc., supra at
    823.
    Similarly, there are a number of Appeals Court cases where
    a plaintiff has alleged that a contractor has violated G. L.
    c. 93A, that use "gist of the action" to determine whether the
    statute of repose applies.     For example, in Kelley v. Iantosca,
    
    78 Mass. App. Ct. 147
    (2010), the Appeals Court held that, to
    the extent the plaintiff alleged that the defendants violated
    G. L. c. 93A through their acts and omissions during the
    construction of his house, the claim was barred by the statute
    of repose, for "those allegations are sufficiently tort-like to
    13
    bring them within the statute's ambit."6   
    Id. at 154,
    citing
    Beaconsfield Townhouse Condominium Trust v. Zussman, 49 Mass.
    App. Ct. 757, 761 n.12 (2000).   See Fine v. Huygens, DiMella,
    Shaffer & Assocs., 
    57 Mass. App. Ct. 397
    , 404 (2003) (statute of
    repose applies to G. L. c. 93A claims that are "tort-like in
    nature"); Rosario v. M.D. Knowlton Co., 
    54 Mass. App. Ct. 796
    ,
    802-803 (2002), quoting 
    McDonough, 412 Mass. at 642
    ("[A]ctions
    for breach of implied warranty are also barred . . . when the
    warranty claims 'essentially allege the same elements as the
    negligence claims'").
    Applying these principles here, we conclude that
    Bridgwood's claim is likewise barred by the statute of repose.
    Bridgwood's claim is essentially that the defendants failed to
    perform the electrical work in compliance with the standards set
    forth in G. L. c. 142A, § 17 (10).   It is indistinguishable from
    a claim of negligence.   Therefore, it sounds in tort and, having
    been commenced well beyond the six-year deadline, is barred by
    6 Bridgwood's G. L. c. 93A claims arising out of the
    defendants' alleged misrepresentations, however, are not barred.
    Kelley v. Iantosca, 
    78 Mass. App. Ct. 147
    , 154-155 (2010),
    discussing Sullivan v. Iantosca, 
    409 Mass. 796
    , 799-800 (1991).
    "'Section 2B [of G. L. c. 260] grants protection to designers,
    planners, builders, and the like. . . . It does not do so for
    people who sell real estate.' . . . Thus, while G. L. c. 260,
    § 2B, bars any claim arising out of what [the defendants] did
    when they built the house, it does not bar claims under G. L.
    c. 93A arising out of misrepresentations they made about what
    they did." Kelley, supra at 154-155, quoting Sullivan, supra at
    799.
    14
    G. L. c. 260, § 2B.    Were we to hold otherwise, no contractor
    would ever be able to "put a project to rest."
    We also have followed this analytic framework when
    determining whether G. L. c. 228, § 1, which states that a tort
    survives a plaintiff's death, applied to claims presented under
    G. L. c. 93A.   In Klairmont v. Gainsboro Restaurant, Inc., 
    465 Mass. 165
    , 178-179 (2013), we concluded that a G. L. c. 93A
    claim survived the plaintiff's death because it was, in
    substance, an action in tort.    Thus, even though G. L. c. 93A is
    not referenced in G. L. c. 228, § 1, the statute applied to the
    plaintiff's claim and the estate could continue the action.
    It is not apparent that, by enacting G. L. c. 142A, § 17,7
    and making the building laws enforceable through G. L. c. 93A,
    the Legislature intended to deprive contractors of the
    protection of the statute of repose.    General Laws c. 260, § 2B,
    the statute of repose applicable to building professionals, was
    enacted by the Legislature in 1968 and amended in 1973 and 1984.
    See St. 1968, c. 612; St. 1973, c. 777, § 2; St. 1984, c. 484,
    § 53.    As recently as 2018, the Legislature had proposed
    amendments to the statute to specifically include condominiums.8
    7 General Laws c. 142A, § 17, was enacted in 1991, and
    amended in 1998 and 2009. See St. 1991, c. 453; St. 1998,
    c. 161, § 507; St. 2009, c. 4, §§ 20, 21.
    8 In Commonwealth v. Owens-Corning Fiberglas Corp., 38 Mass.
    App. Ct. 600, 601 (1995), the Appeals Court held that the
    15
    See 2018 House Doc. No. 4236.   The consumer protection act,
    G. L. c. 93A, was passed by the Legislature in 1967, see
    St. 1967, c. 813, § 1, and various sections have been amended
    throughout the years.    Section 2 was last amended in 1978.    See
    St. 1978, c. 459, § 2.   Section 9 was amended in 1970, 1971,
    1973, 1978, 1979 (twice), 1986, 1987, 1989, and 2004.    See
    St. 1970, c. 736, §§ 1, 2; St. 1971, c. 241; St. 1973, c. 939;
    St. 1978, c. 478, §§ 45, 46; St. 1979, c. 72, § 1; St. 1979,
    c. 406, §§ 1, 2; St. 1986, c. 557, § 90; St. 1987, c. 664, § 3;
    St. 1989, c. 580, § 1; St. 2004, c. 252, § 1.
    As we have already discussed, G. L. c. 260, § 2B, was
    enacted to shield contractors from the burden of liability
    asbestos revival statute, which established time periods during
    which the Commonwealth and its subdivisions could bring actions
    which would otherwise be time barred by the statute of repose,
    revived claims against installers of asbestos notwithstanding
    that the revival statute did not mention the statute of repose.
    The court reasoned that the phrase is "[s]o foreign to
    legislative usage" that the Legislature is not expected "to use
    it or refer to it when enacting [statutes] specially designed to
    breathe new life . . . into liability that would otherwise have
    been extinguished by passage of time." 
    Id. at 603.
    The court
    noted that "[i]t is also worth bearing in mind that the
    Commonwealth is not bound by a statute of limitations unless it
    expressly consents to be bound by such a statute. 
    Id., citing United
    States v. Commissioner of Banks, 
    254 Mass. 173
    , 176
    (1925), and Boston v. Nielsen, 
    305 Mass. 429
    , 430 (1940). The
    statutory expression of that principle appears in G. L. c. 260,
    § 18, which provides that "[t]he limitations of the preceding
    sections of this chapter . . . shall apply to actions brought by
    or for the [C]ommonwealth." In thus making itself subject to
    the bars of c. 260, the consent section does not distinguish
    between the conventional statutes of limitations that appear in
    other sections of c. 260 and the statute of repose, which
    appears in § 2B.
    16
    throughout their careers and into retirement for work that had
    long since been completed.    "There comes a time when [a
    defendant] ought to be secure in his reasonable expectation that
    the slate has been wiped clean of ancient obligations, and he
    ought not to be called on to resist a claim 'when evidence has
    been lost, memories have faded, and witnesses have
    disappeared.'"   
    Klein, 386 Mass. at 709
    , quoting 
    Rosenberg, 61 N.J. at 201
    .   Had the Legislature intended to remove this shield
    and expose contractors to indefinite liability for claims
    arising long after the completion of their work, it would have
    said so explicitly.9
    Conclusion.     In sum, Bridgwood's G. L. c. 93A claim is
    sufficiently tort-like to bring it within the ambit of the
    statute of repose.     Because this action was commenced more than
    six years after the work was completed, it is barred by G. L.
    c. 260, § 2B, and the complaint was properly dismissed.
    9 If the Legislature desires to narrow the applicability of
    the repose period -- for instance, by amending G. L. c. 260,
    § 2B, to state that it does not apply to construction claims
    brought under G. L. c. 142A, § 17 (10), or G. L. c. 93A -- it
    may do so. Such is the province of the Legislature, not the
    courts. We decline to hold that the § 2B statute of repose has
    been superseded "in the absence of express words to that
    effect." Registrar of Motor Vehicles v. Board of Appeal on
    Motor Vehicle Liab. Policies & Bonds, 
    382 Mass. 580
    , 585 (1981).
    Likewise, "[i]mplied repeal of a statute is disfavored," and we
    avoid doing so "unless [that statute] 'is so repugnant to, and
    inconsistent with, the later enactment that both cannot stand.'"
    Commonwealth v. Harris, 
    443 Mass. 714
    , 725 (2005), quoting
    LaBranche v. A.J. Lane & Co., 
    404 Mass. 725
    , 728 (1989). This
    is not the case with the statutes at issue.
    17
    Judgment affirmed.
    GANTS, C.J. (dissenting, with whom Lenk and Budd, JJ.,
    join).     General Laws c. 260, § 5A, provides that "[a]ctions
    arising on account of violations of any law intended for the
    protection of consumers, including but not limited to . . .
    [G. L. c. 93A (c. 93A)] . . . whether for damages, penalties or
    other relief and brought by any person, including the attorney
    general shall be commenced only within four years next after the
    cause of action accrues."    Section 5A is solely a statute of
    limitations -- it contains no statute of repose.    In contrast,
    G. L. c. 260, § 2B, which governs actions "of tort for damages
    arising out of any deficiency or neglect in the design,
    planning, construction or general administration of an
    improvement to real property," and G. L. c. 260, § 4, which
    governs actions "of contract or tort for malpractice" against
    physicians, contain both a statute of limitations and a statute
    of repose.    Because a statute of repose is, after all, a
    creature of statute and not of the common law, and because the
    Legislature did not choose in G. L. c. 260, § 5A, to bar
    consumers through a statute of repose from bringing c. 93A
    claims that are timely under the statute of limitations, I
    dissent.
    A statute of limitations limits the time in which a
    plaintiff may bring an action "after the cause of action
    accrues."    See G. L. c. 260, §§ 2B, 5A.   A cause of action does
    2
    not accrue until a plaintiff "knows or reasonably should know
    that he or she has suffered harm and that the harm was caused by
    the [defendant's] conduct."      Parr v. Rosenthal, 
    475 Mass. 368
    ,
    378 (2016).     Consequently, the statute of limitations clock does
    not begin to run until a plaintiff knows, or should know, that
    he or she has suffered an injury arising from the defendant's
    conduct.     See 
    id. See also
    Hendrickson v. Sears, 
    365 Mass. 83
    ,
    91 (1974).     If that knowledge is delayed because the defendant
    has fraudulently concealed the injury, or otherwise misled the
    plaintiff regarding the cause of his or her injury, the clock is
    tolled until the plaintiff is put on reasonable notice of the
    defendant's responsibility for his or her injury.     See Hays v.
    Ellrich, 
    471 Mass. 592
    , 603, cert. denied, 
    136 S. Ct. 503
    (2015).    The statute of limitations for actions of tort for
    damages arising out of any negligence in the design, planning,
    improvement, or construction of real property is three years.
    See G. L. c. 260, § 2B.      The statute of limitations for actions
    arising from a violation of a law intended for the protection of
    consumers, including c. 93A, is four years.     See G. L. c. 260,
    § 5A.   Where the same conduct constitutes both a common-law tort
    under G. L. c. 260, § 2B, and a violation of a consumer law such
    as c. 93A under G. L. c. 260, § 5A, the plaintiff is entitled to
    the four-year statute of limitations under § 5A, regarding the
    cause of action arising from the violation of c. 93A.      See
    3
    Passatempo v. McMenimen, 
    461 Mass. 279
    , 297 (2012) ("the mere
    fact that the G. L. c. 93A violations alleged would also support
    a common-law tort claim does not make them subject to the
    shorter, three-year limitation period").   See also Fine v.
    Huygens, DiMella, Shaffer & Assocs., 
    57 Mass. App. Ct. 397
    , 404-
    405 (2003) ("We reject the contention that a c. 93A claim
    necessarily fails because the underlying claim upon which it
    depends has been dismissed as not timely filed. . . .   The
    c. 93A claim need only be dismissed if, under c. 93A's four-year
    limitations period . . . , it was not timely filed" [citation
    omitted]).
    Under a statute of repose, however, the repose clock starts
    to run, not at the time the cause of action accrues, but at a
    time established by statute.   For common-law tort actions under
    G. L. c. 260, § 2B, the clock starts to run from the earlier of
    the date of "the opening of the improvement to use" or the date
    the owner takes possession of the improvement for occupancy
    after its "substantial completion."   Consequently, under G. L.
    c. 260, § 2B, even if the limitations clock has yet to accrue
    because the injury from a contractor's misconduct is not yet
    apparent, or because the contractor has concealed the misconduct
    from the property owner, the property owner is barred from
    bringing any tort claim after the six-year statute of repose
    period.   See Sullivan v. Iantosca, 
    409 Mass. 796
    , 798 (1991)
    4
    ("Section 2B, in its statute of repose aspect, forbids us from
    considering the fact that a plaintiff did not discover or
    reasonably could not have discovered the harm before the six-
    year period of the statute of repose expired," and "[w]e
    similarly reject the plaintiff's claim that the fraudulent
    concealment provisions of G. L. c. 260, § 12 . . . [and any
    common law estoppel] prevent [the statute of repose in G. L.
    c. 260, § 2B,] from applying here" [citations omitted]).     In
    short, as is alleged in this case, the property owner may be
    barred by the statute of repose from bringing a claim before he
    or she knows, or reasonably should know, that he or she even has
    a claim -- even where the defendant has fraudulently concealed
    the claim from the plaintiff.      Consequently, a statute of repose
    reflects a legislative decision that it is more important to
    protect certain defendants from old claims than it is to protect
    the right of plaintiffs to enforce otherwise valid and timely
    claims.
    The statute of repose was added to G. L. c. 260, § 2B, in
    1968.     See St. 1968, c. 612.   At that time, it could not have
    been intended to cover claims under c. 93A, because there was no
    private right of action for consumers under c. 93A, § 9, until
    1969.     See St. 1969, c. 690.
    General Laws, c. 260, § 5A, which established a four-year
    statute of limitations for actions claiming a violation of
    5
    c. 93A, was enacted in 1975.   See St. 1975, c. 432, § 2.     By
    1975, it was well established that new home construction claims
    may fall within the rubric of G. L. c. 93A, § 9, because in
    1971, § 9 was amended to protect any person injured through an
    unfair or deceptive act or practice who "purchases or leases
    goods, services or property, real or personal" (emphasis added).
    See St. 1971, c. 241, amending St. 1970, c. 736, § 1.1   This
    revision of § 9 was meant specifically to extend the scope of
    c. 93A private causes of action to the sale of real estate,
    which is made apparent by the act's title:    "An Act extending
    certain equitable remedies under the consumer protection law to
    certain aggrieved persons who purchased real estate for personal
    or family use."   See St. 1971, c. 241.   At the time, then
    Governor Francis W. Sargent submitted official remarks, stating
    that the "bill will help answer complaints of those who have
    been victimized by the few fly-by-night builders who try to
    leave expensive corrective repairs to the hapless new
    homeowner."   See 1971 House Doc. No. 5221.   Even though c. 93A
    1 The language of G. L. c. 93A, § 9, has since been amended,
    and now § 9 affords a remedy to "[a]ny person . . . who has been
    injured by another person's use or employment of any method, act
    or practice declared to be unlawful by section two or any rule
    or regulation issued thereunder . . . ." See St. 1979, c. 406,
    § 1. This amendment broadens even further the protection
    afforded to persons injured through an unfair or deceptive act
    or practice, insofar as § 9 "may no longer contain limits based
    on the nature of the transaction." Murphy v. Charlestown Sav.
    Bank, 
    380 Mass. 738
    , 743 (1980). See 
    id. at 743
    n.7.
    6
    claims were recognized as potentially including actions alleging
    deficiency or neglect in the design and construction of new
    homes, no statute of repose was included in G. L. c. 260, § 5A,
    to protect those responsible for the design or construction of
    defective homes.
    In 1991, the Legislature enacted G. L. c. 142A.      See St.
    1991, c. 453.     Section 17 protects consumers from unsavory
    contractors and subcontractors by identifying seventeen types of
    prohibited acts by contractors and subcontractors, including
    violating the building laws of the Commonwealth or of any
    political subdivision, and sets forth three separate and
    distinct avenues to enforce these prohibitions.     See G. L.
    c. 142A, § 17.    First, the statute provides that any violation
    of § 17 "shall constitute an unfair or deceptive act under the
    provisions of [c. 93A]," and thus creates a private right of
    action under c. 93A, § 9, for such violations.      See G. L.
    c. 142A, § 17.    Second, the statute provides that "[v]iolations
    of this section shall subject the violator to the administrative
    sanctions of [G. L. c. 142A, § 18]," which include revocation or
    suspension of the contractor's or subcontractor's certificate of
    registration, and administrative penalties of up to $2,000 for
    each violation.     See G. L. c. 142A, §§ 17, 18.   Third, the
    statute provides that "[v]iolations of this section shall
    subject the violator to . . . criminal prosecution as prescribed
    7
    in [G. L. c. 142A, § 19]," which authorizes the Attorney General
    or any district attorney to prosecute any person who knowingly
    and wilfully violates any provision of § 17 and, unless another
    statute provides for a greater penalty, subjects the violator
    upon conviction to imprisonment of up to one year or a fine of
    up to $2,000, or both, in addition to any administrative
    penalty.   See G. L. c. 142A, §§ 17, 19.
    There is no reason to believe that the Legislature intended
    to limit the private right of action to remedy violations of
    G. L. c. 142A, § 17, through civil actions under c. 93A by
    imposing a statute of repose.    Not only did the Legislature fail
    to include any statute of repose in G. L. c. 260, § 5A, but it
    deemed the conduct in G. L. c. 142A, § 17, so serious that it
    provided three separate and distinct means to enforce any
    violation, including criminal prosecution.    Why would the
    Legislature seek to protect those who engaged in such unfair and
    deceptive acts from c. 93A actions brought within the statute of
    limitations by granting them a statute of repose that could
    potentially shield such violations from any private cause of
    action by injured consumers?    And why would the Legislature
    provide an incentive to those who engage in such unfair and
    deceptive acts to conceal those acts from the consumer until six
    years have passed, so that the statute of repose could thwart a
    8
    consumer from obtaining a remedy for his or her injury under
    c. 93A?
    The court's opinion appears to rest on four Appeals Court
    opinions for its conclusion that we look "to the gist of the
    action to determine whether the statute of repose applies."
    Ante at   .    But a closer look at these cases demonstrates that
    they offer scant support for this conclusion.    In the earliest
    of the four cases, Beaconsfield Townhouse Condominium Trust v.
    Zussman, 
    49 Mass. App. Ct. 757
    (2000), the Appeals Court ordered
    all the claims, including the c. 93A claim, dismissed not
    because of the statute of repose, but because of the statute of
    limitations.   See 
    id. at 757
    ("We decide that the grounds for
    the causes of action against the defendants were knowable by the
    trust as early as February, 1978, and were barred by the
    applicable statutes of limitations by the time the complaint was
    filed in 1986 against the residual defendants.    Accordingly, we
    reverse the judgment").   Although the Appeals Court declared
    that all the claims against the relevant defendants, including
    the c. 93A claims, were "in the nature of tort" in that they all
    relied on alleged misrepresentations regarding the quality of
    the roof that was delivered, the court recognized that the c.
    93A claims were subject to the four-year statute of limitations
    under G. L. c. 260, § 5A, not the three-year statute of
    9
    limitations under G. L. c. 260, § 2B.    See 
    id. at 760-761
    &
    n.12.   The term "repose" was never used in the opinion.
    In the second opinion, Rosario v. M.D. Knowlton Co., 
    54 Mass. App. Ct. 796
    , 797 (2002), the plaintiff was injured by a
    hydraulic lift that had been installed a decade earlier in a
    manufacturing facility, and brought claims against the
    manufacturer and distributor of the hydraulic lift alleging
    negligence, breach of the express and implied warranty, and
    unfair or deceptive acts or practices, in violation of c. 93A.
    The motion judge granted summary judgment for the defendants on
    all claims, finding that the claims were barred under the
    statute of repose because the lift was "an improvement to real
    property" and, therefore, the claims were governed by the
    statute of repose in G. L. c. 260, § 2B.    See 
    id. at 797,
    800.
    The issues on appeal were whether the lift (which was
    permanently installed at the manufacturing facility) constituted
    "an improvement to real property," and whether the defendants
    were "protected actors" under § 2B.     See 
    id. at 799-800.
      The
    Appeals Court ruled that the lift was an improvement to real
    property, and that the defendants were protected actors,
    accordingly affirming the grant of summary judgment.    See 
    id. at 800-802.
      There is no indication from the opinion that the
    plaintiff challenged the application of the statute of repose in
    G. L. c. 260, § 2B, to his c. 93A claim.    As a result, all that
    10
    the Appeals Court said as to that claim was that the plaintiff's
    "c. 93A count is premised on claims dismissed on summary
    judgment.   This count falls with them."   
    Id. at 803.
    In the third opinion, 
    Fine, 57 Mass. App. Ct. at 404
    , the
    Appeals Court determined that each of the c. 93A claims was
    based on an alleged breach of the implied warranty of
    merchantability, and were therefore "tort-like in nature."     But
    the Appeals Court nonetheless declared that the claims asserting
    unfair and deceptive trade practices under c. 93A were governed
    by the four-year statute of limitations period in § 5A, not the
    three-year limitations period for torts, and expressly rejected
    "the contention that a c. 93A claim necessarily fails because
    the underlying claim upon which it depends has been dismissed as
    not timely filed."   
    Id. at 404-405.
      The court provided no
    explanation as to why it determined that the statute of repose
    in G. L. c. 260, § 2B, applied to claims under c. 93A that are
    "tort-like in nature," when the statute of limitations in G. L.
    c. 260, § 5A, not the limitations period in G. L. c. 260, § 2B,
    applied to these same claims.   See 
    id. at 404.
    The fourth opinion, Kelley v. Iantosca, 
    78 Mass. App. Ct. 147
    (2010), cites both Beaconsfield Townhouse Condominium Trust
    and Fine for its conclusory declaration that the c. 93A "claim
    is barred by the statute of repose, for although focusing on
    c. 93A, those allegations are sufficiently tort-like to bring
    11
    them within [G. L. c. 260, § 2B's] ambit."     Kelley, supra at
    154.2
    These cases have led the court to conclude that, if a
    c. 93A claim is "tort-like" in nature, the statute of repose in
    § 2B applies.     But we only look to the nature of the underlying
    claim where the claim arises under the common law.     Thus, where
    a plaintiff frames what is essentially a common-law claim
    sounding in tort as a contract claim in an attempt to obtain the
    benefit of the six-year statute of limitations under G. L.
    c. 260, § 2 -- rather than the three-year statute of limitations
    under G. L. c. 260, § 2A (for actions in tort or contract to
    recover for personal injuries, and actions in replevin) or § 2B
    -- we "look to the 'gist of the action'" and apply the three-
    year statute of limitations applicable to torts.     See Anthony's
    The court's opinion also looks for support from Klairmont
    2
    v. Gainsboro Rest., Inc., 
    465 Mass. 165
    , 178-179 (2013), where
    we held that a c. 93A claim survived the death of the plaintiff
    under the Massachusetts survival statute, G. L. c. 228, § 1.
    Section 1 makes no reference to c. 93A claims, but did provide
    for the survival of "'[a]ctions of tort for . . . other damage
    to the person." Klairmont, supra at 179. We held that the
    c. 93A claim, which rested on persistent and knowing violations
    of the building code that created hazardous conditions in a bar
    and restaurant, "is substantively akin to the types of torts
    within the scope of G. L. c. 228, § 1, and that, therefore, the
    claim survives." 
    Id. In Klairmont,
    we interpreted a statute
    (G. L. c. 228, § 1) that we described as "flexible" and
    "dynamic," see 
    id., quoting Harrison
    v. Loyal Protective Life
    Ins. Co., 
    379 Mass. 212
    , 215 (1979), to permit the survival of a
    c. 93A claim after the death of the plaintiff. Our ruling in
    that case does not provide support for this court's attempt to
    deprive the plaintiff of her ability to bring a c. 93A claim
    that is timely under the statute of limitations.
    12
    Pier Four, Inc. v. Crandall Dry Dock Eng'rs, Inc., 
    396 Mass. 818
    , 823 (1986), quoting 
    Hendrickson, 365 Mass. at 85
    ("A
    plaintiff may not . . . escape the consequences of a statute of
    repose or statute of limitations on tort actions merely by
    labelling the claim as contractual.   The court must look to the
    'gist of the action'").   But where the underlying claim is a
    "tort-like" statutory claim brought under c. 93A, our case law
    makes clear that we apply the four-year statute of limitations
    specified in G. L. c. 260, § 5A, 
    see supra
    , not the three-year
    statute of limitations in G. L. c. 260, § 2A or 2B.   See
    
    Passatempo, 461 Mass. at 297
    ; Beaconsfield Townhouse Condominium
    
    Trust, 49 Mass. App. Ct. at 761
    .   In doing so, we not only
    respect the statutory mandate in G. L. c. 260, § 5A, but also
    recognize that a c. 93A claim "is neither wholly tortious nor
    wholly contractual in nature, and is not subject to the
    traditional limitations of preexisting causes of action."
    Kattar v. Demoulas, 
    433 Mass. 1
    , 12 (2000), quoting Slaney v.
    Westwood Auto, Inc., 
    366 Mass. 688
    , 704 (1975).
    In addition, where we apply the statute of limitations in
    G. L. c. 260, § 2B, we also apply the statute of repose in § 2B.
    See 
    Kelley, 78 Mass. App. Ct. at 150
    ; 
    Fine, 57 Mass. App. Ct. at 401-404
    .   It does not make sense to exempt c. 93A claims from
    the statute of limitations in § 2B and yet still subject such
    claims to the statute of repose in § 2B.   Where the Legislature
    13
    did not choose to include a statute of repose under G. L.
    c. 260, § 5A, to shield those who engaged in unfair and
    deceptive acts in violation of c. 93A from six-year old claims
    that are timely brought under the statute of limitations, it is
    not the appropriate role of this court to do it ourselves.
    Because this opinion, in effect, adds a statute of repose to
    G. L. c. 260, § 5A, for c. 93A claims to protect contractors and
    subcontractors from liability for unfair and deceptive acts that
    arise out of deficiency or neglect in their design, planning, or
    construction, and because this is a usurpation of a distinctly
    legislative prerogative, I dissent.