Vale v. Valchuis , 471 Mass. 495 ( 2015 )


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    SJC-11744
    MICHAEL A. VALE   vs.   DAVID J. VALCHUIS & another.1
    Middlesex.       February 4, 2015. - May 22, 2015.
    Present:   Gants, C.J., Spina, Cordy, Botsford, Duffly, Lenk,
    & Hines, JJ.
    Corporation, Close corporation, Valuation of stock, Transfer of
    shares. Massachusetts Arbitration Act. Uniform
    Arbitration Act. Arbitration, Appeal of order compelling
    arbitration, Arbitrable question.
    Civil action commenced in the Superior Court Department on
    July 8, 2013.
    A motion to compel arbitration was heard by Kenneth V.
    Desmond, Jr., J.
    The Supreme Judicial Court granted an application for
    direct appellate review.
    Euripides D. Dalmanieras (James W. Bucking with him) for
    New England Cleaning Services, Inc.
    Robert R. Berluti (Edward F. Whitesell, Jr., with him) for
    the plaintiff.
    Ben Robbins & Martin J. Newhouse, for New England Legal
    Foundation, amicus curiae, submitted a brief.
    1
    New England Cleaning Services, Inc. (NECS).
    2
    CORDY, J.    In this case we decide whether the valuation of
    stock, pursuant to a stock transfer restriction, is a proper
    subject for arbitration and, if so, whether and when a selling
    shareholder may terminate the arbitration process.    The transfer
    restriction in this case required the shareholder first to offer
    his stock to the company at his desired price, and then, if the
    company rejected it, to offer it at a price to be determined by
    arbitrators.    The plaintiff, Michael A. Vale, invoked this
    process by tendering an offer to the defendant, New England
    Cleaning Services, Inc. (NECS).    After doing so, however, he
    changed his mind regarding his desire to sell and sought to
    withdraw from the process of valuing his stock.   NECS moved to
    compel arbitration.
    A judge in the Superior Court denied the motion to compel,
    relying on the doctrine of Palmer v. Clark, 
    106 Mass. 373
    , 389
    (1871), which distinguishes arbitration from appraisal.      The
    judge concluded that a mere disagreement over the value of stock
    was legally insufficient to give rise to arbitration.   On
    appeal, NECS argues that Palmer and its progeny were abrogated
    by G. L. c. 251, inserted by St. 1960, c. 374, § 1, as amended
    (Arbitration Act), which, among other things, provides that a
    written contract providing for the arbitration "of any existing
    controversy" is "valid, enforceable and irrevocable" except on
    3
    grounds that exist for "the revocation of any contract."      See G.
    L. c. 251, § 1.
    We conclude that the distinction between arbitration and
    appraisal remains valid, but affirm the judge's denial of the
    motion to compel on other grounds.    A stock valuation may be
    conducted through arbitration, so long as an actual controversy
    exists regarding the value of the stock.    A rejected offer to
    sell the stock creates such a controversy, provided that the
    shareholder still desires to sell the stock and the transfer
    restriction requires him to offer it first to the company.       A
    shareholder may not, however, unilaterally withdraw the
    controversy from arbitration once it has commenced.     Because the
    shareholder in this case decided not to sell the stock prior to
    the commencement of arbitration, the controversy to be
    arbitrated was rendered moot.2
    1.    Background.   Vale is a fifty per cent shareholder of
    NECS, a Massachusetts close corporation.     The only other
    shareholder is Vale's brother, David J. Valchuis.     Vale and
    Valchuis formed NECS in 1977 and both remain directors of the
    company.   In 2005, Vale and Valchuis experienced a breakdown in
    their business relationship, after Vale stepped down as NECS's
    president.   On several occasions over the ensuing eight years,
    2
    We acknowledge the amicus brief submitted by the New
    England Legal Foundation.
    4
    Vale expressed a desire to sell his NECS stock.   Article 5 of
    NECS's articles of incorporation (Article 5) describes a
    discrete process that a shareholder must follow if he desires to
    sell his stock.3   Vale did not invoke Article 5 during these
    initial discussions regarding the sale of his stock.
    In June, 2013, NECS suspended shareholder distributions on
    the asserted grounds of increased labor costs and other
    expenses.   In response, Vale filed a complaint against NECS and
    Valchuis in Superior Court, alleging breach of fiduciary duty
    and seeking an accounting.   Vale contended in essence that the
    3
    Article 5 of the articles of organization (Article 5) of
    NECS provides, in relevant part:
    "Any stockholder . . . desiring to sell, transfer or pledge
    such stock owned by him or them, shall first offer it to
    the corporation through the Board of Directors, in the
    manner following:
    "He shall notify the directors of his desire to sell or
    transfer by notice in writing, which notice shall contain
    the price at which he is willing to sell or transfer and
    the name of one arbitrator. The directors shall within
    thirty days thereafter either accept the offer, or by
    notice to him in writing name a second arbitrator, and
    these two shall name a third. It shall then be the duty of
    the arbitrators to ascertain the value of the stock, and if
    any arbitrator shall neglect or refuse to appear at any
    meeting appointed by the arbitrators, a majority may act in
    the absence of such arbitrator.
    "After the acceptance of the offer, or the report of the
    arbitrators as to the value of the stock, the directors
    shall have thirty (30) days within which to purchase the
    same at such valuation, but if at the expiration of thirty
    days, the corporation shall not have exercised the right so
    to purchase, the owner of the stock shall be at liberty to
    dispose of the same in any manner he may see fit. . . ."
    5
    suspension of distributions was designed to force him to sell
    his shares at a reduced price.   NECS filed a counterclaim,
    alleging breach of fiduciary duty and breach of contract.     The
    basis of the breach of contract claim was Vale's failure to
    comply with Article 5.
    In October, 2013, during the pendency of the litigation,
    Vale specifically invoked Article 5 in a letter sent to Valchuis
    in the latter's capacity as a director of NECS.    In the letter,
    Vale offered his shares to NECS at the price of $5 million and,
    and as required by Article 5, named one arbitrator.     Consistent
    with Article 5, Vale's letter also stated that "the Board of
    Directors must within thirty (30) days of this notice either
    accept this offer, or notify me in writing the name of an
    arbitrator selected by NECS."    On November 1, 2013, NECS
    declined Vale's offer and named a second arbitrator accordingly.
    Under the provision of Article 5, the two named arbitrators were
    then to select a third arbitrator for the purpose of arbitrating
    (or "ascertaining") the value of the stock.
    On November 8, 2013, Vale argued in his motion before the
    Superior Court that because he had invoked Article 5, NECS's
    counterclaim for breach of contract was moot.     The following
    week, prior to the selection of the third arbitrator, Vale
    informed NECS that he was "no longer interested in selling his
    NECS stock" and that the "arbitration that has not yet commenced
    6
    . . . is therefore moot."    NECS responded that Vale had no power
    to terminate the arbitration proceedings that he commenced by
    invoking Article 5.
    NECS filed a motion to compel Vale to arbitrate the value
    of his stock.    The judge concluded that, notwithstanding its
    references to "arbitrators," Article 5 called for a valuation
    proceeding in the nature of an appraisal rather than
    arbitration.    Finding that there was no agreement to arbitrate
    and, therefore, that the Arbitration Act did not apply, the
    judge denied NECS's motion to compel arbitration.    NECS filed an
    interlocutory appeal pursuant to G. L. c. 251, §§ 2, 18, and we
    granted NECS's application for direct appellate review.
    2.   Discussion.    The validity and scope of arbitration
    agreements have been governed by statute in the Commonwealth
    since at least 1786.    See St. 1960, c. 374; St. 1925, c. 294;
    Rev. St. 1901, c. 194; Pub. St. 1881, c. 188; Gen. St. 1855,
    c. 147; Rev. St. 1835, c. 114; St. 1786, c. 21.    In an early
    case, Fowler v. Bigelow, 
    8 Mass. 1
    , 2 (1811), this court
    construed the 1786 statute as limiting arbitration to disputes
    in the nature of personal actions at law and, as a result, held
    that an arbitrator had no jurisdiction to determine title to
    real estate.    In 1835, the Legislature, citing Fowler, expanded
    the realm of arbitrable disputes to include "[a]ll
    controversies, which might be the subject of a personal action
    7
    at law, or of a suit in equity."   Rev. St. 1835, c. 114.     The
    question then arose whether a contractual provision calling for
    a valuation of property created an agreement to arbitrate.
    In 
    Palmer, 106 Mass. at 389
    , this court concluded that it
    did not, observing that a "reference to a third person to fix by
    his judgment the price, quantity or quality of material, to make
    an appraisement of property and the like, especially when such
    reference is one of the stipulations of a contract founded on
    other and good considerations, differs in many respects from an
    ordinary submission to arbitration."   In an appraisal, for
    example, "[t]he decision may be made without notice to or
    hearing of the parties . . . and it may be made upon such
    principles as the person agreed on may see fit honestly to
    adopt, or upon such evidence as he may choose to receive."      
    Id. Our subsequent
    cases continued to apply the doctrine of Palmer,
    firmly entrenching the "distinction between the arbitration of a
    controversy and a contract one term of which calls for the
    ascertainment by designated persons of values, quantities,
    losses or similar facts."   Franks v. Franks, 
    294 Mass. 262
    , 266
    (1936).   See Eliot v. Coulter, 
    322 Mass. 86
    , 90 (1947).
    The scope of arbitrable disputes remained unchanged until
    the passage of the present Arbitration Act, which provides that
    "a provision in a written contract to submit to arbitration any
    controversy thereafter arising between the parties shall be
    8
    valid, enforceable and irrevocable, save upon such grounds as
    exist at law or in equity for the revocation of any contract."
    G. L. c. 251, § 1.    Notably absent from the Arbitration Act is
    the long-standing limitation of arbitration to actions in law
    and equity.    NECS makes much of this omission, arguing that the
    Arbitration Act rendered Palmer and its progeny obsolete.      We
    disagree.
    Although NECS is correct that the Arbitration Act expanded
    the scope of arbitrable controversies, the fact of the matter is
    that a controversy actually must exist to be submitted for
    arbitration.    The long line of cases distinguishing arbitration
    from appraisal was largely concerned with the absence of a
    controversy and other indicia of arbitration, rather than the
    valuation proceeding's genesis in law or equity.    Thus, in
    
    Franks, 294 Mass. at 266-267
    , quoting Matter of Fletcher, 
    237 N.Y. 440
    , 451 (1924), we explained that the "provisions of the
    Arbitration Law are properly applicable to any contract where
    the parties have agreed to substitute for the courts an informal
    tribunal of their choice in the settlement of a controversy."
    Here, the motion judge ruled that Article 5 did not create
    a controversy and, thus, did not contain an arbitration clause.
    Relying on 
    Eliot, 322 Mass. at 89
    , the judge reasoned that
    although "[t]here may be a dispute about the value of NECS stock
    . . . such a difference of opinion regarding value does not
    9
    convert the valuation process into an arbitration determinative
    of the rights and liabilities of the parties."    The Eliot case
    does not support this proposition.
    In 
    Eliot, supra
    , we observed that our understanding of the
    distinction between appraisal and arbitration was in accord with
    that of the United States Supreme Court in Omaha v. Omaha Water
    Co., 
    218 U.S. 180
    (1910) (Omaha Water Co.).    In that case, the
    Court held that a valuation proceeding was an appraisal, rather
    than arbitration, where there was "no antecedent disagreement as
    to price."   
    Id. at 196.
      The notion that an arbitration of value
    required an antecedent disagreement was drawn from an English
    case, Collins v. Collins, 53 Eng. Rep. 916 (1858), in which
    "there was a contract for the sale of a brewery at a price to be
    fixed by persons called arbitrators, one chosen by each party
    and a third by these two, before entering upon valuation."
    Omaha Water Co., supra at 194.    In Collins, the English court
    observed that although "fixing the price of a property may be
    'arbitration,'" the case before the court involved a mere
    appraisal.   Collins, supra at 918.   The court explained the
    distinction as follows:
    "An arbitration is a reference to the decision of one or
    more persons, either with or without an umpire, of some
    matter or matters in difference between the parties. It is
    very true that in one sense it must be implied that
    although there is no existing difference, still that a
    difference may arise between the parties; yet I think the
    distinction between an existing difference and one which
    10
    may arise is a material one, and one which has been
    properly relied upon in the case. If nothing has been said
    respecting the price by the vendor and purchaser between
    themselves, it can hardly be said that there is any
    difference between them. It might be that if the purchaser
    knew the price required by the seller, there would be no
    difference, and that he would be willing to give it. It
    may well be that if the vendor knew the price which the
    purchaser would give, there would be no difference, and
    that he would accept it. It may well be that the decision
    of a particular valuer appointed might fix the price and
    might be equally satisfactory to both; so that it can
    hardly be said that there is a difference between them.
    Undoubtedly, as a general rule, the seller wants to get the
    highest price for his property, and the purchaser wishes to
    give the lowest, and in that sense it may be said that an
    expected difference between the parties is to be implied in
    every case, but unless a difference has actually arisen, it
    does not appear to me to be an 'arbitration.' Undoubtedly,
    if two persons enter into an arrangement for the sale of
    any particular property, and try to settle the terms, but
    cannot agree, and after dispute and discussion respecting
    the price, they say, 'We will refer this question of price
    to A.B., he shall settle it,' and thereupon they agree that
    the matter shall be referred to his arbitration, that would
    appear to be an 'arbitration,' in the proper sense of the
    term, and within the meaning of the [Common Law Procedure
    Act]; but if they agree to a price to be fixed by another,
    that does not appear to me to be an arbitration."
    
    Id. at 918-919.
    The analysis of the English court in Collins is consistent
    with our precedent.   The Palmer and Eliot cases each involved
    valuation clauses in contracts similar to that of the Collins
    case, that is, clauses that did not presuppose an antecedent
    disagreement regarding value.   The contracts merely stated that
    value would be determined by a third party.   
    Palmer, 106 Mass. at 386
    ("By the terms of the contract, and as a mode of fixing
    compensation, the amount of gravel deposited in filling it to a
    11
    fixed grade was to be measured on the ground by the city
    engineer, whose measurements were to be conclusive");     
    Eliot, 322 Mass. at 87
    (lease set annual rent at percentage of "fair
    valuation of the land comprised in the premises; said fair
    valuation to be determined . . . by three [3] disinterested
    parties or a majority of them, one to be chosen by the lessors,
    one by the lessees and one by the two so chosen").     As such, the
    contracts did not call for arbitration.
    Nonetheless, our cases -- both prior to and following the
    Arbitration Act -- have recognized that value may be arbitrable
    so long as an actual controversy exists.   For example, in
    
    Franks, 294 Mass. at 265
    , we explained that if, "before the
    agreement to arbitrate was entered into the plaintiff had
    completed a sale delivery of stock to the defendants on terms
    which obligated the defendants to pay a fair price for it, an
    issue as to price would be a controversy which might be the
    subject of a personal action, and so also a proper subject for
    statutory arbitration."   Although we concluded that no
    controversy existed in that case, in other cases we have
    enforced arbitration clauses triggered by antecedent
    disagreements regarding value.   See, e.g., Berkshire Mut. Ins.
    Co. v. Burbank, 
    422 Mass. 659
    , 660 (1996) (contract provided for
    submission of damages valuation only if agreement could not be
    reached); Trustees of Boston & Me. Corp. v. Massachusetts Bay
    12
    Transp. Auth., 
    363 Mass. 386
    , 387 (1973) (contract provided for
    submission of price to arbitration only after objection to offer
    price).
    Here, there clearly was -- at least initially -- an
    arbitrable disagreement regarding the value of Vale's shares.
    Acting pursuant to Article 5, Vale offered his shares to NECS at
    the price of $5 million.   NECS rejected that offer, ostensibly
    disputing the value of the shares.   See 1 Williston on Contracts
    § 5:3 (4th ed. 2007) ("As a general principle, any words or acts
    of the offeree indicating that the offer has been declined . . .
    amount to a rejection").   At that juncture, a controversy
    existed that properly could be submitted to arbitration.     See
    Collins, 53 Eng. Rep. at 918-919.    Although not dispositive, the
    fact that Article 5 repeatedly refers to "arbitrators" suggests
    that the parties intended the valuation proceeding to be an
    arbitration.   General Convention of New Jerusalem in the U.S. of
    Am., Inc. v. MacKenzie, 
    449 Mass. 832
    , 835 (2007) ("When the
    words of a contract are clear, they must be construed in their
    usual and ordinary sense").   Had the valuation proceeding gone
    forward, NECS would have, pursuant to Article 5, received an
    enforceable right to purchase the shares at the price determined
    by the arbitrators.   See 
    Franks, 294 Mass. at 267
    (arbitrations
    result in judgments enforceable in court).    See also G. L.
    c. 251, § 16 (court has jurisdiction to enforce arbitration
    13
    awards).   Consequently, we hold that Article 5 contains an
    agreement to arbitrate future controversies regarding valuation,
    which is properly within the scope of the Arbitration Act.
    Vale argues that even if Article 5 contains an arbitration
    agreement, he was entitled to withdraw his offer to sell his
    shares at any time prior to NECS's acceptance of the price
    determined by the arbitrators.    NECS counters that Vale is
    precluded from withdrawing his offer, because his invocation of
    Article 5's arbitration provisions, i.e., the naming of an
    arbitrator, was irrevocable.    NECS argues further that allowing
    Vale to invoke and withdraw from arbitration would destroy NECS'
    right to receive the fruits of Article 5.    Neither party's
    interpretation of Article 5 is sound.
    We interpreted a nearly identical stock transfer
    restriction in Merriam v. Demoulas Super Mkts., Inc., 
    464 Mass. 721
    , 731 (2013).4   In that case, we explained that the "text of
    4
    The stock transfer restriction in Merriam v. Demoulas
    Super Mkts., Inc., 
    464 Mass. 721
    , 723 n.9 (2013), likewise
    contained in the articles of organization, provided:
    "Any stockholder . . .   desiring to sell, assign, transfer,
    pledge, or hypothecate   in any manner such stock owned by
    him, shall first offer   it to the corporation through the
    Board of Directors, in   the manner following:
    "He shall notify the directors of his desire to sell . . .
    in writing, which notice shall contain the price and all
    other terms at which he is willing to sell . . . and the
    name of one arbitrator. The directors shall within [thirty]
    days thereafter either accept the offer or by notice to him
    14
    [the stock transfer restriction] begins with a requirement that
    a shareholder first offer his shares to the corporation, but
    thereafter describes a discrete process of valuation and
    subsequent offer at a price determined by arbitrators."        
    Id. at 731.
          Here, Article 5 operates in the same manner.   It
    prescribes an initial offer of shares at Vale's desired price,
    which NECS is free to accept or reject.       As explained herein,
    the rejection of that offer creates a controversy, which is to
    be resolved by arbitration.       The question then, is not whether
    Vale was able to withdraw his offer, but whether he was able to
    withdraw the controversy from arbitration.5
    At common law and under earlier statutes, the general rule
    was that a party could withdraw an issue from arbitration at any
    in writing, name a second arbitrator, and these two shall
    name a third. It shall . . . then be the duty of the
    arbitrators to ascertain the value of the stock. . . .
    "After the acceptance of the offer, or the report of the
    arbitrators as to the value of the stock, the directors
    shall have thirty (30) days within which to purchase the
    same at such valuation, but if at the expiration of thirty
    (30) days, the corporation shall not have exercised the
    right to so purchase, the owner of the stock shall be at
    liberty to dispose of the same in any manner he may see
    fit."
    5
    Had the arbitration gone forward, the arbitrators'
    decision would have conferred on NECS the option to purchase the
    shares within thirty days at the price their decision set. See
    
    Merriam, 464 Mass. at 728
    (characterizing same language as
    creating option); Stapleton v. Macchi, 
    401 Mass. 725
    , 729 n.6
    (1988) ("An option is simply an irrevocable offer creating a
    power of acceptance in the optionee").
    15
    time prior to the arbitrator's award.   See, e.g., Wallis v.
    Carpenter, 
    13 Allen 19
    , 24 (1866) ("submission to arbitrators is
    a power; and it is generally true that a power may be revoked at
    any time before execution"); Allen v. Watson, 
    16 Johns. 205
    , 208
    (N.Y. Sup. Ct. 1819) ("revocation of the powers of the
    arbitrators stripped them of all pretence of authority to act as
    such; and, in the strictest truth, the instrument to which they
    put their hands and seals, was no award under the submission,
    for the submission itself was at an end").   This rule arose from
    the long-standing judicial hostility toward arbitration
    agreements.   See La Stella v. Garcia Estates, Inc., 
    66 N.J. 297
    ,
    299 (1975) ("English common law at the time of the American
    Revolution was undoubtedly hostile to arbitrations. . . .     Thus
    it permitted either party to an arbitration of an existing
    dispute to withdraw at any time before the actual award and,
    beyond that, it declared that an agreement to arbitrate future
    disputes was against public policy and not enforceable").
    Today, however, the law "express[es] a strong public policy
    favoring arbitration as an expeditious alternative to litigation
    for settling commercial disputes."   Home Gas Corp. of Mass.,
    Inc. v. Walter's of Hadley, Inc., 
    403 Mass. 772
    , 774 (1989),
    quoting Danvers v. Wexler Constr. Co., 
    12 Mass. App. Ct. 160
    ,
    163 (1981).   See Gilmer v. Interstate/Johnson Lane Corp., 
    500 U.S. 20
    , 24 (1991) ("purpose [of Federal Arbitration Act] was to
    16
    reverse the longstanding judicial hostility to arbitration
    agreements that had existed at English common law and had been
    adopted by American courts, and to place arbitration agreements
    upon the same footing as other contracts").
    The consensus among courts construing modern statutory
    arbitration clauses is that "a party to a binding, irrevocable
    arbitration cannot unilaterally withdraw from participation in
    the arbitration after it has begun."    Crihfield v. Brown, 224 W.
    Va. 407, 412 (2009).    See, e.g., Brown v. Engstrom, 
    89 Cal. App. 3d
    513, 523 (1979); Cabus v. Dairyland Ins. Co., 
    656 P.2d 54
    , 56
    (Colo. Ct. App. 1982); Juhasz v. Costanzo, 
    144 Ohio App. 3d 756
    ,
    762 (2001); Godfrey v. Hartford Cas. Ins. Co., 
    142 Wash. 2d 885
    ,
    897 (2001).   See generally 6 C.J.S. Arbitration § 85 (2004)
    ("Where the agreement is irrevocable, a party may not
    unilaterally withdraw an issue from arbitration").     Sound policy
    justifications support this view.    Allowing withdrawal after the
    parties have expended resources in preparing for and
    participating in the arbitration would be antithetical to the
    Arbitration Act's purpose of "further[ing] the speedy,
    efficient, and uncomplicated resolution of business disputes."
    Floors, Inc. v. B.G. Danis of New England, Inc., 
    380 Mass. 91
    ,
    96 (1980).    See 
    Cabus, supra
    ("to allow one party to withdraw
    such an issue after going through the arbitration process does
    not comport with the policy favoring arbitration").    See also
    17
    Manatt, Phelps, Rothenberg & Tunney v. Lawrence, 
    151 Cal. App. 3d
    1165, 1171 (1984) (noting unfairness that would result if
    withdrawal were allowed "after testimony had been taken,
    evidence received and documents produced and filed").    Moreover,
    a party should not be permitted to commence arbitration and then
    withdraw without prejudice to avoid an unfavorable outcome.      See
    
    Godfrey, supra
    (parties may not "submit a dispute to arbitration
    only to see if it goes well for their position").   Here, NECS
    argues that Vale commenced arbitration when he invoked Article
    5.   We do not agree.
    Arbitration is commonly understood to commence with the
    filing of a submission agreement or a demand for arbitration.
    6 C.J.S. 
    Arbitration, supra
    at § 9 ("agreement for the
    submission of an issue to arbitrators constitutes the charter of
    the entire arbitration proceedings, is a prerequisite to the
    commencement of a valid proceeding, and defines or limits the
    issues to be decided"); 1 Domke on Commercial Arbitration § 18:2
    (3d ed. Supp. 2014) ("demand for arbitration . . . must contain
    the name of the parties, the arbitration clause upon which it is
    based, the nature of the dispute and the relief sought").   The
    submission agreement or demand is generally "considered to be in
    effect when the parties agree on arbitrators and the controversy
    is submitted to them for their determination."   21 Williston on
    Contracts § 57:45 (4th ed. 2001).   See P.A. Finn, B.J. Mone, &
    18
    J.N. Seich, Mediation and Arbitration § 12:1 (2004).    Thus,
    unless otherwise provided in the contract or rules governing the
    arbitration, the mere selection of an incomplete panel of
    arbitrators does not constitute a commencement of arbitration.
    See Norfleet v. Safeway Ins. Co., 
    144 Ill. App. 3d 838
    , 842
    (1986) ("in our view, the appointment of a partial board of
    arbitrators cannot logically constitute 'initiation' of
    arbitration proceedings.    At the very least, there must be a
    full panel of arbitrators selected before the proceedings could
    commence").   Cf. Northcom, Ltd. v. James, 
    848 So. 2d 242
    , 247
    (Ala. 2002) ("Appointing an arbitrator does not initiate the
    arbitration process as provided in the Commercial Arbitration
    Rules").
    Here, Article 5 does not set forth the rules for
    arbitration, nor does it articulate a particular point at which
    arbitration is deemed to commence.    It merely describes a
    process for appointing arbitrators, which process remained
    incomplete at the time Vale changed his mind about selling his
    shares.    The record does not reflect that a formal submission
    agreement or demand for arbitration was ever filed with the
    arbitrators in this case.    Permitting a shareholder to retract
    his desire to sell at this preliminary stage undercuts neither
    the express terms of Article 5 nor the policies disfavoring
    withdrawal from arbitration.    See Invicta Plastics, U.S.A., Ltd.
    19
    v. Superior Court, 
    120 Cal. App. 3d 190
    , 193 (1981) (mere change
    of mind prior to commencement of arbitration not equivalent to
    unilateral withdrawal from arbitration).
    NECS speculates that allowing Vale to terminate the Article
    5 process -- even at this preliminary stage -- will provide
    incentive for Vale repeatedly to invoke and terminate the
    process, thereby disrupting NECS's business operations and
    pressuring it to buy his shares at an exorbitant price.     The law
    is clear, however, that the invocation and termination of the
    Article 5 process must be in good faith.     
    Merriam, 464 Mass. at 727
    ("Although a shareholder in a close corporation always owes
    a fiduciary duty to fellow shareholders, good faith compliance
    with the terms of an agreement entered into by the shareholders
    satisfies that fiduciary duty").     Cf. Certain Underwriters at
    Lloyd's London v. Argonaut Ins. Co., 
    500 F.3d 571
    , 575 (7th Cir.
    2007) (withdrawal of arbitration demand did not render
    controversy moot where withdrawal constituted procedural
    maneuvering aimed to defeat counterparty's ability to obtain
    judicial determination of rights).    Thus, if Vale were to engage
    in such vexatious conduct, NECS would have recourse.
    Moreover, allowing Vale to change his mind prior to the
    commencement of arbitration does not destroy NECS's ability to
    enjoy the fruits of Article 5.     The purpose of Article 5 is to
    provide shareholders in a close corporation the opportunity to
    20
    sell their shares at a fair price, while protecting the company
    against an infusion of undesirable new shareholders.     See
    
    Merriam, 464 Mass. at 731
    ("Valuation processes like those
    described by [the stock transfer restriction] are often employed
    in close corporations because there is no ready market for stock
    in a close corporation").    Should Vale decide to sell his shares
    in the future, NECS will have the opportunity to purchase them
    pursuant to Article 5.    In view of the foregoing, Vale was
    entitled to change his mind regarding his desire to sell his
    shares, thereby rendering moot the controversy to be arbitrated.6
    Without a controversy, there can be no arbitration.     G. L.
    c. 251, § 1.
    3.   Conclusion.    For the reasons set forth herein, we
    conclude that Article 5 of NECS's articles of incorporation
    contained a valid agreement to arbitrate future controversies
    regarding the value of NECS's stock, but that no such
    controversy existed at the time of NECS's motion to compel
    arbitration.   Therefore, for reasons other than those set forth
    6
    It does not follow, however, that NECS would be entitled
    to terminate the Article 5 process. As the Appeals Court
    explained in Brodie v. Jordan, 
    66 Mass. App. Ct. 371
    , 383-384,
    S.C., 
    447 Mass. 866
    (2006), refusing to proceed with arbitration
    could improperly hinder Vale's ability to sell his shares on the
    open market.
    21
    by the motion judge, the order denying NECS's motion to compel
    arbitration is affirmed.7
    So ordered.
    7
    In consequence of this conclusion, we need not reach
    Vale's remaining arguments that NECS waived Article 5, that
    NECS's board of directors never properly rejected Vale's initial
    offer, or that Article 5 was superseded by a subsequent
    declaration of trust.