Katerina Galanis v. CMA Management Company , 175 So. 3d 1213 ( 2015 )


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  •                 IN THE SUPREME COURT OF MISSISSIPPI
    NO. 2012-CT-01757-SCT
    KATERINA GALANIS AND CHRISTINA
    GALANIS
    v.
    CMA MANAGEMENT COMPANY FORMERLY
    d/b/a AMBLING MANAGEMENT COMPANY,
    AMBLING MANAGEMENT COMPANY, LLC,
    FORMERLY d/b/a AMC ACQUISITIONS, LLC,
    AMBLING MANAGEMENT COMPANIES, INC.
    AND ALTA MSU, LLC
    ON WRIT OF CERTIORARI
    DATE OF JUDGMENT:           09/28/2012
    TRIAL JUDGE:                HON. LEE J. HOWARD
    TRIAL COURT ATTORNEYS:      SEAN R. GUY
    SEAN J. TINDELL
    DAVID L. SANDERS
    JOHN D. BRADY
    COURT FROM WHICH APPEALED: OKTIBBEHA COUNTY CIRCUIT COURT
    ATTORNEYS FOR APPELLANTS:   SEAN R. GUY
    ZACHARY M. BONNER
    SEAN J. TINDELL
    ATTORNEYS FOR APPELLEES:    DAVID L. SANDERS
    JOHN D. BRADY
    NATURE OF THE CASE:         CIVIL - WRONGFUL DEATH
    DISPOSITION:                REVERSED AND REMANDED - 10/08/2015
    MOTION FOR REHEARING FILED:
    MANDATE ISSUED:
    EN BANC.
    DICKINSON, PRESIDING JUSTICE, FOR THE COURT:
    ¶1.    In this premises-liability case, we must determine whether the trial judge erred in
    holding, as a matter of law, that the owners and management of an apartment complex where
    Bobby Batiste murdered his roommate, Andreas Galanis, could not be held liable for failing
    to warn Galanis about Batiste’s violent tendencies. According to the trial judge, a resident
    concern form describing Batiste’s violent intent toward a former roommate “alone is
    insufficient to create a genuine issue of material fact” as to whether the complex
    management knew of Batiste’s violent nature. When viewed in the light most favorable to
    the plaintiffs, this was sufficient to create a genuine issue of material fact. Therefore, we
    hold that the trial court erred in granting summary judgment to the apartment complex, and
    we reverse and remand for a trial.
    FACTS AND PROCEDURAL HISTORY
    ¶2.    Sometime after Batiste rented an apartment from 21 Apartments, he filed a resident
    concern form in which he complained about his first roommate, Arthur Hosey:
    Since October of 2006, Arthur has been messing up the living area and not
    cleaning it up. Our kitchen is so messy that we have flies now[.] A[ ]lot of
    them [are] dead on the floor. To resolve this earlier, I took it upon myself to
    clean the whole living area twice. That failed because it got right back dirty.
    I have also tried talking to him about keeping it clean. It goes in one ear and
    out the other. There have been times when Lane or Brent has come down.
    They can be a witness to it. Even Mrs. Nandra [Jackson, the property
    manager,] has seen the mess. I can’t take it anymore. I don’t want to get
    violent. He’s had to[o] many chances. I wish he would leave now because I
    can’t stay in an environment where every[ ]time I turn around I have a fly in
    my room. I keep my things clean and my room organized. He doesn’t even
    2
    take out the trash. I hope this get[s] resolved soon because I really don’t want
    to take matters in[to] my own hands.1
    ¶3.    In February 2007, 21 Apartments denied Batiste’s application for a lease renewal,
    after a newly required pass/fail background check indicated Batiste had a criminal history,
    making him ineligible to renew his lease under the new policy. But after Batiste’s attorney
    explained that Batiste had failed the background check because of an ongoing,
    nonadjudicated probation for felony credit-card fraud, and that a nonadjudication was not
    the same as a conviction, 21 Apartments allowed Batiste to renew his lease without
    conducting any additional background check.
    ¶4.    On August 20, 2007, Galanis applied to rent an apartment at 21 Apartments. He
    filled out an application, as well as a roommate matching form and a consent form for a
    background check. After meeting with Galanis, 21 Apartments employees decided Galanis
    and Batiste (who was without a roommate) might be a good match, based on their age and
    love of football. Without disclosing Batiste’s threatening statements against his former
    roommate,2 21 Apartments invited the two to the clubhouse to meet one another, after which
    Galanis and Batiste decided to become roommates.
    ¶5.    On March 6, 2008, Galanis discovered thousands of dollars missing from his bank
    account. Suspecting his roommate, Galanis went to the apartment office to notify managers
    1
    Emphasis added.
    2
    “I can’t take it anymore. I don’t want to get violent. He’s had to[o] many chances.
    . . . I hope this get[s] resolved soon because I really don’t want to take matters in[to] my
    own hands.”
    3
    of his problem. He then went to both the bank and local police department to investigate
    further. The next day, his body was found in his apartment inside a wheelbarrow, wrapped
    in a rug. Batiste was later convicted for Galanis’s murder.3 In March 2009, Galanis’s family
    sued 21 Apartments for failure to provide a reasonably safe premises; failure to warn Galanis
    about Batiste’s violent tendencies; and failure to perform adequate background checks.
    ¶6.    21 Apartments filed a motion for summary judgment, arguing that it had no duty to
    protect Galanis from Batiste because it did not have actual or constructive knowledge about
    Batiste’s violent tendencies. The Galanises responded that 21 Apartments had actual
    knowledge of Batiste’s violent tendencies and that it had assumed a heightened duty to
    perform an adequate background check. The circuit court agreed with 21 Apartments and
    found that the apartment complex owed no duty and granted the motion for summary
    judgment. The Galanises appealed to the Court of Appeals, which affirmed the circuit
    court’s decision.4
    ¶7.    We then granted the Galanises’ petition for writ of certiorari and now hold that the
    circuit judge erred by granting summary judgment. So we reverse the judgments of the
    circuit court and the Court of Appeals, and we remand this case for further proceedings.
    ANALYSIS
    3
    See Batiste v. State, 
    121 So. 3d 808
    , 873 (Miss. 2013) (affirming Batiste’s capital-
    murder conviction and death sentence).
    4
    Galanis v. CMA Mgmt. Co., No. 2012-CA-01757-COA, 
    2014 WL 5556196
    , at *1
    (Miss. Ct. App. Nov. 4, 2014).
    4
    ¶8.    In the circuit court and on appeal, the Galanises have presented two theories as to
    why 21 Apartments owed and breached a duty of care to Galanis. First, they argue that 21
    Apartments owed a duty of reasonable care under premises-liability law. And second, they
    argue that, even if it owed no duty under premises-liability law, 21 Apartments assumed a
    duty of heightened care to conduct adequate background checks.
    ¶9.    Summary judgment is appropriate if the evidence in the record shows “that there is
    no genuine issue as to any material fact and that the moving party is entitled to judgment as
    a matter of law.”5 In deciding the motion, the trial court must view all the evidence in the
    light most favorable to the nonmoving party.6 We review questions of law presented in a
    motion for summary judgment de novo.7
    I.       Whether 21 Apartments owed a duty of reasonable care under
    premises-liability law.
    ¶10.   To prevail in their premises-liability action, the Galanises must show (a) that 21
    Apartments owed a duty to Galanis; (b) that 21 Apartments breached that duty; (c) damages;
    and (d) a causal connection between the breach of that duty and the damages, such that the
    breach is the proximate cause of the Galanises’ injuries.8
    5
    Miss. R. Civ. P. 56(c).
    6
    Brown v. Credit Ctr., Inc., 
    444 So. 2d 358
    , 362 (Miss. 1983).
    7
    Olier v. Bailey, 
    164 So. 3d 982
    , 986 (Miss. 2015) (citing Double Quick, Inc. v.
    Moore, 
    73 So. 3d 1162
    , 1165 (Miss. 2011)).
    8
    Grisham v. John Q. Long V.F.W. Post, No. 4057, Inc., 
    519 So. 2d 413
    (Miss. 1988)
    (citing Burnham v. Tabb, 
    508 So. 2d 1072
    (Miss. 1987)); Lyle v. Mladinich, 
    584 So. 2d 397
    ,
    5
    ¶11.   Whether a duty exists is a question of law.9 To determine the duty owed in a
    premises-liability case, courts begin by classifying the status of the plaintiff.10 Mississippi
    law classifies a land entrant as either an invitee, a licensee, or a trespasser.11 Here, the
    parties agree that Galanis was an invitee.
    ¶12.   A premises owner’s duty to an invitee can include an obligation to protect an invitee
    from reasonably foreseeable injuries caused by third parties.12
    “Although not an insurer of an invitee’s safety, a premises owner owes a duty
    to exercise reasonable care to protect the invitee from reasonably foreseeable
    injuries at the hands of another.” Generally, “criminal acts can be intervening
    causes which break the causal connection with the defendant’s negligent act,
    if the criminal act is not within the realm of reasonable foreseeability.” In
    premises liability cases, foreseeability may be established by proving that the
    defendant had “(1) actual or constructive knowledge of the assailant’s violent
    nature, or (2) actual or constructive knowledge that an atmosphere of violence
    exists on the premises.”13
    398-99 (Miss. 1991) (citing May v. V.F.W. Post # 2539, 
    577 So. 2d 372
    (1991)).
    9
    Rein v. Benchmark Constr. Co., 
    865 So. 2d 1134
    , 1144 (Miss. 2004) (quoting
    Donald v. Amoco Prod. Co., 
    735 So. 2d 161
    , 174 (Miss. 1999)).
    10
    Leffler v. Sharp, 
    891 So. 2d 152
    , 156 (Miss. 2004) (citing Massey v. Tingle, 
    867 So. 2d 235
    , 239 (Miss. 2004)).
    11
    
    Leffler, 891 So. 2d at 156
    (citing 
    Massey, 867 So. 2d at 239
    ).
    12
    
    Lyle, 584 So. 2d at 399
    (“[S]uch a duty has been expanded and modified to
    encompass negligent or wrongful attacks on the invitee by other patrons.”).
    13
    
    Lymas, 50 So. 3d at 298
    (internal citations omitted).
    6
    ¶13.   Here again, the Galanises have conceded that no atmosphere of violence existed at
    the time of Galanis’s murder. Rather, they contend sufficient facts exist to show that 21
    Apartments had actual knowledge about Batiste’s violent nature. We agree.
    ¶14.   The resident concern form provided sufficient evidence for a jury to find that 21
    Apartments had actual knowledge of Batiste’s dangerous nature. The parties do not dispute
    that 21 Apartments possessed Batiste’s complaint letter before Galanis’s murder. But they
    dispute the meaning of several key phrases, particularly Batiste’s statements that “I don’t
    want to get violent,” and “I hope this get[s] resolved soon because I really don’t want to take
    matters into my own hands.”
    ¶15.   While there may be disagreement as to the interpretation of these words, we find
    that—for the purposes of summary judgment, where we must draw all reasonable inferences
    in favor of the nonmovant—Batiste’s letter provided 21 Apartments actual knowledge that
    Batiste had violent propensities. And with actual knowledge, when 21 Apartments
    suggested that Batiste and Galanis meet to consider being roommates, it had a duty to warn
    Galanis about Batiste’s threats against his former roommate. So we find the circuit judge
    erred by holding as a matter of law that 21 Apartments owed Galanis no duty under
    premises-liability law, and by granting summary judgment to 21 Apartments.
    II.    Whether 21 Apartments assumed a heightened duty of care.
    7
    ¶16.   Relying on the Mississippi Court of Appeals’ opinion in Doe ex rel. Doe v. Wright
    Security Services, Inc.,14 the Galanises also argue that 21 Apartments undertook a
    heightened duty to perform background checks and to screen tenants properly as part of its
    agreement with Galanis. They argue that this “self-imposed duty to invitees” is greater than
    the normal common-law duties owed to invitees. We disagree.
    ¶17.   In Doe, a male student at Capitol City Alternative School in Jackson was sexually
    assaulted by another student after being allowed to leave the bus stop unescorted to use the
    bathroom.15 At that time, the Jackson Public School District contracted with Wright Security
    Services to provide security at the bus stop.16 The student sued Wright, arguing that it had
    assumed a duty to protect the children at the bus stop through its contract with the school
    district.17 The Mississippi Court of Appeals agreed.18
    ¶18.   We find Doe clearly distinguishable from today’s case. In Doe, the court stated that
    “indeed, this is not a premises liability case. . . . Instead, the duties of care result from [the
    defendant’s] contract with [the school district] to provide security services.”19 But this case
    14
    Doe ex. rel. Doe v. Wright Sec. Servs., Inc., 
    950 So. 2d 1076
    (Miss. Ct. App. 2007).
    15
    
    Id. at 1078.
           16
    
    Id. 17 Id.
           18
    
    Id. at 1082-85.
           19
    
    Id. at 1081.
    8
    is a premises-liability case. That distinction is important. Doe stands for the proposition that
    one may assume a duty of reasonable care where one previously did not exist.20 Here, 21
    Apartments already owed its tenants a duty to maintain the premises in a reasonably safe
    condition. Said differently, the contract in Doe created Wright’s duty of reasonable care to
    the plaintiff, whereas 21 Apartments already owed a duty of reasonable care to Galanis.
    ¶19.   We might agree that Doe could apply if 21 Apartments had contracted with someone
    to provide security, and the Galanises had tried to sue that party. But that is not the case
    here. 21 Apartments did not contract with anyone to protect its tenants, and no one
    contracted with 21 Apartments to protect its tenants.
    ¶20.   The separate opinion authored by Justice Kitchens would conclude that by choosing
    to perform background checks and provide a roommate matching service, 21 Apartments
    assumed the duty of “reasonable care” under some law other than premises-liability law. But
    21 Apartments—as premises owner—already owed Galanis—as an invitee—a duty of
    reasonable care. Certainly, the Galanises may argue to the jury that 21 Apartments breached
    its duty to warn of known dangers by failing to reveal the results of Batiste’s background
    check when it matched Batiste and Galanis as potential roommates. But that is an issue of
    breach, not duty.
    ¶21.   The separate opinion goes on to say that “[a] jury could find that Batiste’s stealing
    Galanis’s debit card was within the realm of foreseeable harm that was within the risk being
    20
    
    Id. at 1080.
    9
    taken by 21 Apartments allowing someone with a criminal history to live in its apartment
    complex.” But again, this claim falls squarely within the realm of premises liability.
    ¶22.   So a jury certainly could find that 21 Apartments breached its duty of reasonable care,
    but we agree with both the circuit court and the Court of Appeals that 21 Apartments
    assumed no heightened duty, and the Galanises’ claim may proceed only under premises-
    liability law.
    CONCLUSION
    ¶23.   Because the plaintiffs produced sufficient evidence at the summary-judgment stage
    to show that 21 Apartments possessed actual knowledge of Batiste’s violent tendencies, we
    reverse the Oktibbeha County Circuit Court’s grant of summary judgment and the Court of
    Appeals’ judgment affirming that grant, and we remand this case for further proceedings
    consistent with this opinion.
    ¶24.   REVERSED AND REMANDED.
    WALLER, C.J., LAMAR, CHANDLER, PIERCE AND COLEMAN, JJ.,
    CONCUR. KITCHENS, J., CONCURS IN PART AND DISSENTS IN PART WITH
    SEPARATE WRITTEN OPINION JOINED BY RANDOLPH, P.J., AND KING, J.
    KITCHENS, JUSTICE, CONCURRING IN PART AND DISSENTING IN
    PART:
    ¶25.   I agree with the majority’s holding that a genuine issue of material fact exists
    concerning whether 21 Apartments had actual knowledge of Bobby Batiste’s violent nature
    and that the trial court erred by granting summary judgment in favor of 21 Apartments.
    However, because 21 Apartment undertook additional duties — which went beyond
    10
    reasonable care owed to invitees — by undertaking background checks of its residents and
    by conducting a roommate-match program, I respectfully dissent.
    ¶26.   21 Apartments, an apartment complex which was marketed toward college students
    and which was located near the campus of Mississippi State University, opened in 2006.
    Bobby Batiste was one of 21 Apartments’ original tenants and was employed by the
    apartment complex as a security guard.
    ¶27.   In 2007, 21 Apartments hired Ambling Management Company to operate the
    apartments. Under Ambling’s guidance, 21 Apartments adopted a new policy which required
    every resident to undergo a criminal background check. 21 Apartments’ operation manual
    states that “conducting a thorough background check prior to accepting an application for
    residency is critical and is policy.” If a resident had a criminal history, that resident’s lease
    was not renewed. If a prospective new resident had a criminal history, that person was not
    allowed to sign a lease agreement. 21 Apartments was not provided with a comprehensive
    breakdown of the applicants’ criminal records from Transunion, the company that performed
    the background checks. Instead, 21 Apartments was informed only that an existing or a
    prospective tenant did or did not have a criminal record; no details of the criminal records
    were provided.
    ¶28.   In 2007, when Batiste sought to renew his lease, his background check indicated that
    he had a criminal history. Consequently, 21 Apartments told Batiste that his renewal
    application had been denied. A few months later, Batiste’s attorney faxed a letter to 21
    11
    Apartments and explained that Batiste was “not a convicted felon.” The letter explained that
    Batiste had been charged with credit-card fraud. According to Batiste’s attorney, although
    Batiste had pled guilty, Batiste’s case had been “non-adjudicated, which means that he
    submitted to probation, but [he] was not convicted.” Despite Batiste’s being on probation
    for this offense, 21 Apartments made an exception to its policy prohibiting people with
    criminal histories to reside in the apartments and allowed Batiste to renew his lease.
    However, 21 Apartments ended Batiste’s employment with the complex and did not hire him
    for any other jobs during the period of his subsequent residency.
    ¶29.   Months later, Andreas Galanis applied to lease an apartment. To help tenants find
    roommates, 21 Apartments provided a questionnaire regarding each tenant’s study habits,
    social lifestyle, and other factors. Although 21 Apartments informed tenants about potential
    roommates and introduced them, it was up to the individual tenants to select a roommate. 21
    Apartments introduced Galanis and Batiste because both were football fans and because
    both were older than traditional college students. After Galanis and Batiste were introduced
    by 21 Apartments, they chose to become roommates.
    ¶30.   The men enjoyed their living arrangement until March 6, 2008, when Galanis
    discovered that Batiste had stolen his debit card and had withdrawn more than $4,000 from
    his checking account. That afternoon, Galanis filed a complaint with the Oktibbeha County
    Sheriff’s Department, reporting the missing money. When Galanis returned home and
    demanded that Batiste return the stolen money, Batiste beat him to death with a tire iron.
    12
    ¶31.   Galanis’s mother, Katerina Galanis, and his sister, Christina Galanis, sued 21
    Apartments for damages, alleging negligence. Thus, to sustain a cause of action for
    negligence, the Galanises have the burden of proving by a preponderance of the evidence:
    duty, breach of duty, proximate causation, and damages. Palmer v. Biloxi Reg’l Med. Ctr.,
    Inc., 
    564 So. 2d 1346
    , 1354 (Miss. 1990). The foundation for a negligence claim is a duty
    imposed on the part of the defendant. This Court has held that:
    [I]n order to recover for an injury to a person or property, by reason of
    negligence or want of due care, there must be shown to exist some obligation
    or duty toward the plaintiff which the defendant has left undischarged or
    unfulfilled. This is the basis on which the cause of action rests.
    Gulf M & N R.R. Co. v. Sparkman, 
    180 Miss. 456
    , 466, 
    177 So. 760
    , 762 (1938).
    “[N]egligence is the result of the failure to perform a duty; therefore, actionable negligence
    cannot exist in the absence of a legal duty to an injured plaintiff.” Stanley v. Morgan &
    Lindsey, Inc., 
    203 So. 2d 473
    , 475 (Miss. 1967). Whether a duty of care exists is a question
    of law decided by the Court. Foster by Foster v. Bass, 
    575 So. 2d 967
    , 973 (Miss. 1990).
    ¶32.   Here, it is undisputed that, because Galanis was an invitee of 21 Apartments, the
    company owed Galanis a duty of reasonable care to protect him from reasonably foresseable
    injuries at the hands of third parties. Newell v. S. Jitney Jungle Co., 
    830 So. 2d 621
    , 623 (¶
    6) (Miss. 2002). The majority does not hold that, nor does any Mississippi case require that,
    in order to exercise reasonable care to invitees, apartment complexes must contract with
    private companies to perform criminal background checks. Similarly absent from the
    majority’s opinion is a finding that landlords must create a roommate-match program.
    13
    ¶33.   However, just because this is not a duty automatically imposed on landlords by law,
    does not mean that 21 Apartments cannot assume additional duties of its own volition. Firmly
    entrenched in common law is the principle that one person or company is liable to another
    for breach of a duty voluntarily assumed by affirmative conduct, even when that assumption
    of duty is gratuitous. See Indian Towing Co. v. United States, 
    350 U.S. 61
    , 
    76 S. Ct. 122
    ,
    
    100 L. Ed. 48
    (1955); Hartford Steam Boiler Inspection & Ins. Co. v. Cooper, 
    341 So. 2d 665
    (Miss. 1977); Restatement (Second) of Torts, §§ 323, 324A (Am Law Inst. 1965).
    Section 323 of the Restatement (Second) of Torts provides:
    One who undertakes, gratuitously or for consideration, to render services to
    another which he should recognize as necessary for the protection of the
    other’s person or things, is subject to liability to the other for physical harm
    resulting from his failure to exercise reasonable care to perform his
    undertaking, if
    (a) his failure to exercise such care increases the risk of such harm, or
    (b) the harm is suffered because of the other’s reliance upon the undertaking.
    Restatement (Second) of Torts at § 323. This Court similarly has recognized that:
    As a general rule, it is the natural inherent duty owed by one person to his
    fellowmen, in his intercourse with them, to protect life and limb against peril,
    when it is in his power to reasonably do so. The law imposes upon every
    person who undertakes the performance of an act which, it is apparent, if not
    done carefully, will be dangerous to other persons, or the property of other
    persons—the duty to exercise his senses and intelligence to avoid injury, and
    he may be held accountable at law for an injury to person or property which is
    directly attributable to a breach of such duty . . . . Stated broadly, one who
    undertakes to do an act or discharge a duty by which conduct of others may be
    properly regulated and governed is under a duty to shape his conduct in such
    manner that those rightfully led to act on the faith of his performance shall not
    suffer loss or injury through his negligence.
    14
    Dr. Pepper Bottling Co. v. Bruner, 
    245 Miss. 276
    , 
    148 So. 2d 199
    , 201 (1962); accord
    U.R.S. Co., Inc. v. Gulfport-Biloxi Reg’l Airport Auth., 
    544 So. 2d 824
    (Miss. 1989).
    ¶34.   Here, 21 Apartments decided to perform background checks on applicants for
    residency in its complex. This practice exceeded the duties imposed on 21 Apartments at
    law. Nevertheless, 21 Apartments was obligated to administer its background check policy
    with reasonable care. See 
    Bruner, 148 So. 2d at 201
    . The duty to perform a background
    check and properly screen tenants was part of an assumed duty that 21 Apartments owed to
    all of its tenants, not just to Galanis. Despite its having a “zero tolerance” policy for criminal
    history, 21 Apartments allowed Batiste to renew his lease and matched him with Galanis as
    a potential roommate. Interestingly, 21 Apartments did not make a similar exception with
    regard to Batiste’s employment with the apartment complex.
    ¶35.   In addition to assuming the duty to perform background checks, 21 Apartments also
    chose to create and administer a roommate-matching service for its residents. In so doing,
    21 Apartments had a duty to administer the program with reasonable care. See 
    id. As part
    of
    21 Apartment’s application process, Galanis agreed to an investigation of his “credit,
    character, and reputation,” including a criminal background check. When Galanis consented
    to the background investigation, he knew that his having a criminal history would result in
    denial of his application. By moving into 21 Apartments and by consenting to participate in
    the roommate-matching program, Galanis believed that any potential roommate with whom
    he would share residential space would have undergone the same scrutiny as he and would
    15
    have no criminal history. Thus, given that 21 Apartments had created a roommate-matching
    program, performed background checks on its prospective residents, and recommended that
    Galanis move in with a person with a criminal history, a genuine issue of material fact
    remains as to whether 21 Apartments breached its duty to administer its roommate-matching
    program with reasonable care.
    ¶36.   A jury could find that Batiste’s stealing Galanis’s debit card was within the realm of
    foreseeable harm that was within the risk being taken by 21 Apartments allowing someone
    with a criminal history to live in its apartment complex. Moreover, a jury could find that
    Batiste’s violent reaction toward Galanis also was reasonably foreseeable as a logical
    consequence of the breach of 21 Apartments’ duty to administer its background checks and
    roommate-matching program with reasonable care. After all, is not the purpose of having
    a policy to exclude residents with a criminal history to avoid the commission of crimes on
    the apartment complex’s premises?
    ¶37.   Ultimately, I agree with the majority that 21 Apartments had actual knowledge of
    Batiste’s violent nature and that the trial court erred by granting summary judgment in favor
    of 21 Apartments. However, 21 Apartments assumed additional duties outside those imposed
    upon landlords by law, by performing background checks and by administering a roommate-
    matching program. Moreover, the record is clear that 21 Apartments failed to discharge these
    duties with reasonable care. As such, I believe that the Galanises should be allowed to
    proceed in the trial court on the duty of reasonable care owed to invitees as well as on the
    16
    negligence actions generated by the additional duties that 21 Apartments voluntarily
    assumed. I therefore respectfully concur in part and dissent in part.
    RANDOLPH, P.J., AND KING, J., JOIN THIS OPINION.
    17