Jane Doe v. Hallmark Partners, LP , 227 So. 3d 1052 ( 2017 )


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  •                  IN THE SUPREME COURT OF MISSISSIPPI
    NO. 2015-CA-01655-SCT
    JANE DOE
    v.
    HALLMARK PARTNERS, LP, SJP ONE, LLC,
    VERONICA MOORE, NEW HORIZONS
    MANAGEMENT, LLC AND SECURITY
    ENGINEERS, INC.
    DATE OF JUDGMENT:                     10/06/2015
    TRIAL JUDGE:                          HON. JEFF WEILL, SR.
    TRIAL COURT ATTORNEYS:                ANDREA LA’VERNE FORD EDNEY
    EVERETT EAVES WHITE
    ADRIA LYNN HERTWIG
    LESLIE ELIZABETH HAND
    JESSE MITCHELL, III
    JESSICA ROSHAUN McLAURIN
    TAFFINY SMITH STEWART
    COURT FROM WHICH APPEALED:            HINDS COUNTY CIRCUIT COURT
    ATTORNEYS FOR APPELLANT:              JESSE MITCHELL, III
    JESSICA ROSHAUN McLAURIN
    ATTORNEYS FOR APPELLEES:              ANDREA LA’VERNE FORD EDNEY
    ADRIA LYNN HERTWIG
    PATRICK PATRONAS
    TAFFINY SMITH STEWART
    NATURE OF THE CASE:                   CIVIL - CONTRACT
    DISPOSITION:                          REVERSED AND REMANDED - 05/11/2017
    MOTION FOR REHEARING FILED:
    MANDATE ISSUED:
    EN BANC.
    MAXWELL, JUSTICE, FOR THE COURT:
    ¶1.   Arbitration is a contractual agreement between parties. And only agreed-upon
    arbitrable disputes are subject to arbitration.1 On de novo review, this Court first determines
    whether an arbitration agreement is contractually valid. If it is, we then decide whether the
    dispute at issue is within the arbitration agreement’s scope.2 If the arbitration agreement fails
    to meet both of these requirements, the dispute cannot be arbitrated. Such is the case here.
    ¶2.    We find the lessee and landlord, in this case, do have a valid arbitration agreement
    between them as part of a lease agreement. But the lessee’s premises-liability claim—a
    dispute that stems from a physical and sexual assault on the apartment complex premises—is
    not within the arbitration agreement’s scope, as it does not arise under or relate to her
    “occupancy and leasing of the [apartment].” Because the dispute is outside the agreement’s
    scope, the trial court erred by staying proceedings and ordering arbitration.
    ¶3.    We reverse and remand for further proceedings consistent with this opinion.
    Background Facts and Procedural History
    I.     Sexual Assault
    ¶4.    On the morning of April 19, 2014, Jane Doe was kidnapped by two men while
    walking to her car at her apartment complex. According to Jane, the men forced her into her
    car at gunpoint, pistol-whipped her, and repeatedly raped her over an extended time. Jane
    screamed for help during the attack, which took place in the central parking lot near the
    1
    See Wellness, Inc. v. Pearl River Cty. Hosp., 
    178 So. 3d 1287
    , 1290 (Miss. 2015)
    (citing AT&T Techs., Inc. v. Commc’ns Workers of Am., 
    475 U.S. 643
    , 648, 
    106 S. Ct. 1415
    , 
    89 L. Ed. 2d 648
     (1986)).
    2
    See Smith ex rel. Smith v. Captain D’s, LLC, 
    963 So. 2d 1116
    , 1119-20 (Miss.
    2007) (quoting Rogers-Dabbs Chevrolet-Hummer v. Blakeney, 
    950 So. 2d 170
    , 173 (Miss.
    2007)).
    2
    leasing office. But neither apartment-complex staff nor security responded.
    II.    Premises-Liability Suit
    ¶5.    On July 7, 2014, Jane filed suit against the owners, managers, and individual staff of
    Hallmark Gardens Apartments3 (Hallmark), Security Engineers, Inc. (SEI), and unknown
    John Does. In her complaint, Jane claimed Hallmark and SEI were negligent in their duty
    to keep the apartment complex reasonably safe. She further alleged Hallmark and SEI were
    aware of dangerous conditions on or near the complex.
    III.   Motions to Compel Arbitration
    ¶6.    Hallmark answered Jane’s complaint denying liability and raising defenses. It also
    specifically sought to enforce arbitration. Jane and Hallmark had entered a lease agreement
    for “Apt. 9-C, of the Hallmark Gardens Apartments located at 987 East Northside Drive
    Jackson, MS 39206 (the ‘Premises’).” As an addendum to her September 20, 2013 lease,
    Hallmark and Jane executed an arbitration agreement on March 14, 2014, but dated it
    effective as of September 20, 2013.4
    ¶7.    SEI likewise filed a motion to compel arbitration, citing the arbitration agreement
    between Jane and Hallmark. Though a nonsignatory, SEI argued its close legal relationship
    with Hallmark and Jane’s similar claim against it allowed it to enforce the arbitration
    3
    These defendants are Hallmark Partners, LP; SJP One, LLC; New Horizons
    Development, LLC; New Horizons Management, LLC; and Veronica Moore. New
    Horizons Development, LLC, was later dismissed without prejudice by stipulation on
    January 28, 2015.
    4
    According to Hallmark, Jane signed an identical arbitration agreement when signing
    the lease agreement, but because of an error, a new arbitration agreement was later executed
    and the previous one was destroyed.
    3
    agreement between Hallmark and Jane.5
    ¶8.    After considering extensive briefing and holding a hearing on the arbitration issue, the
    trial court granted Hallmark’s and SEI’s motions. The court found the arbitration agreement
    between Hallmark and Jane was valid and that Jane’s claims were within the scope of the
    agreement, which both Hallmark and SEI could enforce.
    IV.    Appeal
    ¶9.    Jane now appeals, arguing: (1) the arbitration agreement is not a broad agreement
    without limitations; (2) her claims fall outside the agreement’s scope; and (3) enforcement
    of the agreement offends public policy.
    Discussion
    ¶10.   This Court reviews the grant of a motion to compel arbitration de novo. Tupelo Auto
    Sales, Ltd. v. Scott, 
    844 So. 2d 1167
    , 1169 (Miss. 2003) (citing East Ford, Inc. v. Taylor,
    
    826 So. 2d 709
    , 713 (Miss. 2002)). Under Mississippi’s two-prong test to determine
    arbitrability, this Court asks: (1) whether the parties have agreed to arbitrate the dispute, and
    (2) whether legal constraints external to the agreement prevent arbitration. Smith ex rel.
    Smith v. Captain D’s, LLC, 
    963 So. 2d 1116
    , 1119-20 (Miss. 2007) (quoting Rogers-Dabbs
    Chevrolet-Hummer v. Blakeney, 
    950 So. 2d 170
    , 173 (Miss. 2007)).
    ¶11.   Jane’s first two claimed errors—the arbitration clause has limits and her claims do not
    fall within its scope—fall squarely within the test’s first prong. Under this prong, this Court
    5
    SEI had a contract with Hallmark to provide security services for the apartment
    complex. On appeal, Jane does not contest SEI’s rights to compel arbitration as a
    nonsignatory to the arbitration agreement.
    4
    asks: (1) Is there a valid arbitration agreement? And, if so, (2) does the dispute fall within
    the scope of the agreement? 
    Id.
     at 1120 (citing Rogers-Dabbs, 950 So. 2d at 173).
    I.     Validity of the Agreement
    ¶12.   Jane initially argued the arbitration agreement was invalid. But she chose not to
    pursue this issue on appeal. Furthermore, we find no issue with the validity of the agreement
    itself.6 So we focus on the next prong.
    II.    Scope of the Agreement
    ¶13.   In analyzing this second prong, we acknowledge the federal policy favoring
    arbitration. See generally Volt Info. Sciences, Inc. v. Bd. of Trs. of the Leland Stanford
    Junior Univ., 
    489 U.S. 468
    , 
    109 S. Ct. 1248
    , 
    103 L. Ed. 2d 488
     (1989). Indeed, Hallmark
    insists this policy means this Court must resolve the scope question in favor of arbitration.
    “But the United States Supreme Court has emphasized that the pro-arbitration federal policy
    is based on certain principles, the first and foremost being that ‘arbitration is a matter of
    contract and a party cannot be required to submit to arbitration any dispute which he has not
    agreed so to submit.’” Linde Health Care Staffing, Inc. v. Claiborne Cty. Hosp., 
    198 So. 3d 318
    , 322 (Miss. 2016) (quoting AT&T Techs., Inc. v. Commc’ns Workers of Am., 
    475 U.S. 643
    , 648, 
    106 S. Ct. 1415
    , 1418, 
    89 L. Ed. 2d 648
     (1986)). So the federal policy
    favoring arbitration requires courts to compel arbitration on only those issues the parties have
    6
    Jane argued the arbitration agreement was signed several months after she signed
    her lease, and that she had no choice but to sign. Hallmark countered with an affidavit from
    a manager that Jane had signed two arbitration agreements. And the later agreement was
    merely to correct errors in the first. On appeal, Jane does not advance any substantive or
    procedural-unconscionability defenses.
    5
    contracted to arbitrate. Century 21 Maselle & Assocs. v. Smith, 
    965 So. 2d 1031
    , 1036
    (Miss. 2007) (citing Dean Witter Reynolds, Inc. v. Byrd, 
    470 U.S. 213
    , 218, 
    105 S. Ct. 1238
    ,
    
    84 L. Ed. 2d 158
     (1985)); see also Noble Real Estate, Inc. v. Seder, 
    101 So. 3d 197
    , 201
    (Miss. Ct. App. 2012) (citing B.C. Rogers Poultry, Inc. v. Wedgeworth, 
    911 So. 2d 483
    , 487
    (Miss. 2005)) (emphasizing “this pro-arbitration preference does not and cannot mandate
    courts to compel arbitration on issues the parties never agreed to arbitrate”).
    ¶14.   Mississippi courts will “not override the clear intent of the parties, or reach a result
    inconsistent with the plain text of the contract, simply because the policy favoring arbitration
    is implicated.” Wedgeworth, 911 So. 2d at 487 (quoting Equal Emp’t Opportunity Comm’n
    v. Waffle House, Inc., 
    534 U.S. 279
    , 294, 
    122 S. Ct. 754
    , 
    151 L. Ed. 2d 755
     (2002)). Nor
    can a party “be required to submit to arbitration any dispute which he has not agreed so to
    submit.” Pre-Paid Legal Servs., Inc. v. Battle, 
    873 So. 2d 79
    , 83 (quoting AT&T Techs.,
    
    475 U.S. at 648
    ).
    ¶15.   The question we must decide here is: Did the parties agree to submit to arbitration
    Jane’s claims against Hallmark? After review, we find they did not. The parties simply did
    not contemplate arbitrating Jane’s assault- and rape-based lawsuit predicated upon a tort
    theory of common-law negligence, unrelated to the rights and obligations of the lease.
    A.      Jane’s Allegations
    ¶16.   To answer whether Jane agreed to arbitrate her assault- and rape-based tort claims,
    this Court must “focus on factual allegations in the complaint rather than the legal causes of
    action asserted.” Scruggs v. Wyatt, 
    60 So. 3d 758
    , 766 (Miss. 2011) (quoting Waste Mgmt.,
    6
    Inc. v. Residuos Industriales Multiquim, S.A., 
    372 F.3d 339
    , 344 (5th Cir. 2004)). Here,
    all factual allegations giving rise to Jane’s lawsuit involve an attack in the parking lot of
    Hallmark apartments. Jane alleges two men forced her inside her car, beat her with a pistol,
    repeatedly raped her, then kidnapped her. Based on these allegations, it is clear she brought
    common-law, tort-based, premises-liability claims against Hallmark and SEI. She alleges
    Hallmark and SEI knew of criminal activity on or near the apartment complex and failed to
    take reasonable security measures to keep the apartment complex safe.
    ¶17.   Notably, Jane’s complaint does not allege lease-based or contract-based claims. In
    other words, Jane does not suggest her claims “arise out of” her “occupancy and leasing of
    [her apartment].” Rather, she seeks recovery based on her status as an invitee of the
    apartment complex and the common-law duties Hallmark and SEI owed to lessees and non-
    lessees alike.7
    B.   Broad Versus Narrow Arbitration Clause
    ¶18.   Hallmark and SEI seem to recognize this but still insist her claims fall within the
    broad language of the arbitration provision. This Court has adopted the Fifth Circuit’s
    distinction between “narrow” and “broad” arbitration clauses. MS Credit Ctr., Inc. v.
    Horton, 
    926 So. 2d 167
    , 175-76 (Miss. 2006) (citing Pennzoil Expl. & Prod. Co. v. Ramco
    7
    Although not the insurer of an invitee’s safety, a premises owner does have the duty
    “to keep the premises reasonably safe, and when not reasonably safe, to warn only where
    there is a hidden danger or peril that is not in plain and open view.” Corley v. Evans, 
    835 So. 2d 30
    , 37-38 (Miss. 2003) (quoting Caruso v. Picayune Pizza Hut, Inc., 
    598 So. 2d 770
    , 773 (Miss. 1992)). “[T]his duty extends to protecting tenants from the foreseeable
    criminal acts of others.” Price v. Park Mgmt., Inc., 
    831 So. 2d 550
    , 551 (Miss. Ct. App.
    2002) (citing Tharp v. Bunge Corp., 
    641 So. 2d 20
    , 25 (Miss. 1994); O’Cain v. Harvey
    Freeman & Sons, Inc., 
    603 So. 2d 824
    , 830 (Miss. 1991)).
    7
    Energy Ltd., 
    139 F.3d 1061
    , 1067 (5th Cir.1998)). Narrow arbitration language governs
    disputes that “arise out of” the contract, while broad clauses cover disputes that “relate to”
    or “are connected with” the contract. Pennzoil Expl., 
    139 F. 3d at 1067
    . So if arbitration
    language is “broad,” then arbitration is “not limited to claims that literally ‘arise under the
    contract.’” 
    Id.
     Instead, arbitration “embraces all disputes between the parties having a
    significant relationship to the contract regardless of the label attached to the dispute.” 
    Id.
    C.      Arbitration Clause’s Limiting Language
    ¶19.   Hallmark relies on Pennzoil Exploration to argue its arbitration clause was equally
    broad and, thus, embraced all disputes with a significant relationship to Jane’s lease.
    Hallmark asserts Jane would not have been assaulted and raped but for her leasing of the
    apartment and presence in the parking lot. But we find a key distinction between the broad
    arbitration clause in Pennzoil Exploration and the clause here. There, the clause covered
    “[a]ny dispute, controversy or claim arising out of or in relation to or in connection with this
    Agreement”—i.e., the contractual relationship between the two parties. 
    Id. at 1064
    . Here,
    the clause does not cover any dispute “arising out of or in any way related to” the lease—i.e.,
    the contractual relationship between Jane and Hallmark. Rather, it explicitly covers any
    dispute “arising out of or in any way related to Lessee’s occupancy and leasing of the subject
    property.” (Emphasis added.) So the language of the arbitration clause, while “broad,”
    covers only disputes significantly related to Jane’s “occupancy and leasing of the subject
    property.”
    ¶20.   We also note the arbitration agreement does not define “subject property.” But the
    8
    arbitration agreement is part of the lease agreement. And under the lease agreement, Jane
    was leasing and occupying “Apt. 9-C of the Hallmark Gardens Apartments located at 987
    East Northside Drive Jackson, MS 39206 (the “Premises”).” So the lease itself limits the
    “Premises” to only Apartment 9-C. Indeed, section 10 of the lease, covering “USE OF
    PREMISES,” says that “[t]he Lessee agrees that the Premises shall be used and occupied
    solely as a private dwelling of the Lessee . . . .”8 Thus, the “subject property” must refer to
    Apartment 9-C, since that is the only property Jane both occupied and leased.
    ¶21.   Consequently, we agree with Jane that the arbitration clause contains a significant
    limitation. While broad, it only covers matters related to the occupancy and leasing of
    Apartment 9-C. Returning to Jane’s allegations, we find no significant relationship between
    Jane’s claims and her occupancy and leasing of Apartment 9-C. Hallmark insists the location
    of the assault is not relevant. But the location is highly relevant. Jane was not assaulted in
    Apartment 9-C. She was raped in the parking lot, a common area. Also, she does not allege
    Hallmark violated her contractual rights as lessee of Apartment 9-C. In other words, the
    resolution of this dispute is not dependent upon the construction of the lease and arbitration
    agreement. Rather, she alleges Hallmark and SEI failed in their common-law duty to keep
    the parking lot reasonably safe.
    ¶22.   Negligence claims existed at common law. And the agreement in this case did not
    place Jane and Hallmark in a relationship that created new duties not otherwise imposed by
    8
    Sections 1, 4, 6, 9-13, 15-17, 21-26, 29-37, 40, and 42 of the lease all contain
    references to the “Premises” and, with little variation, make it clear that the “Premises” refers
    to Apartment 9-C only.
    9
    law. That Jane might not have been in the parking lot had she not leased the apartment, in
    our view, does not in itself mean her dispute relates to her “occupancy and leasing of the
    subject property.”
    D.     Relevant Authorities
    ¶23.   While there is no Mississippi caselaw directly addressing the arbitrability of an
    assault- or rape-based, premises-liability claim against an apartment complex or security
    company, both parties agree the most analogous case to the one here is Smith ex rel. Smith
    v. Captain D’s, LLC, 
    963 So. 2d 1116
     (Miss. 2007).
    ¶24.   In Smith, this Court held the plaintiff’s rape-based tort claims—negligent hiring,
    supervision, and retention of the manager who allegedly sexually assaulted her—were
    “unquestionably” beyond the scope of the arbitration clause. Id. at 1121. In that case, like
    this one, the arbitration agreement was broad. But it provided that all “claims, disputes, or
    controversies arising out of or relating to [her] . . . employment” would be resolved through
    arbitration. Id. at 1120 (emphasis added). We found the rape-based tort claims were
    unrelated to employment.      Id. at 1121.    Therefore, they fell outside the arbitration
    agreement’s scope.
    ¶25.   Hallmark tries to distance itself from Smith. It asserts that, because Jane did not
    allege an apartment employee committed the rape or assault, Smith does not apply. While
    Hallmark is correct that Smith does not concern third-party liability, as this case does,
    Smith’s basic premise still applies—that even broad arbitration clauses may have limits. See
    also Pennzoil Expl., 
    139 F. 3d at
    1067 n.8 (“We realize that even broad clauses have their
    10
    limits.”). There, arbitration was limited to “employment.” And Smith’s rape-based claims
    were not “employment” disputes. Here, as already discussed, Jane and Hallmark’s arbitration
    agreement was limited to matters related to the “occupancy and leasing” of Apartment 9-C.
    And like Smith, Jane’s rape-based, premises-liability claims are unrelated to her occupancy
    and leasing of Apartment 9-C.
    ¶26.   Importantly, in Smith, it could have been argued that, but for her employment, she
    would never have been raped by her manager. But this Court recognized this incidental
    connection did not convert her rape-based claims into an “employment” dispute. The same
    is true here. While Hallmark insists that, but for Jane’s lease, she would not have been in the
    parking lot, this leasing connection is incidental and not significantly related enough to
    convert her common-law, personal-injury claim into an “occupancy and leasing” dispute.
    ¶27.   However, in spite of Smith, Hallmark claims Community Care Center of Vicksburg,
    LLC v. Mason, 
    996 So. 2d 220
     (Miss. Ct. App. 2007), should control.9 There, a
    nursing-home resident alleged she was assaulted by another resident in the facility, and that
    assault resulted in her fractured hip. Mason, 996 So. 2d at 224. In contrast to this Court’s
    holding in Smith, the Mississippi Court of Appeals found Mason’s assault-based tort claims
    of negligence, negligence per se, premises liability, and gross negligence were within the
    arbitration agreement’s scope. Id. at 229. Like Smith and this case, the arbitration
    9
    Hallmark also cites an unpublished order from the United States District Court for
    the Southern District of Mississippi—Woodard v. Pebble Creek, Civ. Action No. 3:06-cv-
    00661 (S.D. Miss. December 17, 2007)—that purportedly compelled arbitration in a rape-
    based premises-liability case. But Hallmark neither provides the order nor discusses the
    relevant arbitration agreement’s terms or the district court’s analysis.
    11
    agreement in Mason was broad. But unlike Smith or this case, the arbitration agreement
    covered “. . . any legal dispute, controversy, demand or claim . . . that arises out of or related
    to the admission agreement or any services or health care provided by the Facility . . . .”
    Mason, 996 So. 2d at 231. In other words, instead of limiting arbitration to a specific aspect
    of the contractual relationship—such as “employment” or “occupancy”—the arbitration
    clause in Mason expanded the scope to cover not just matters related to the admission
    agreement but also “any services or care provided” by the nursing home. So, while the
    holding in Mason appears, at first blush, to favor Hallmark, it is only because the underlying
    arbitration agreement’s language covers more disputes.
    ¶28.   The same is true for the other persuasive authorities Hallmark cites. For example,
    Hallmark cites an unpublished federal-court opinion as support that the present arbitration
    agreement is broad enough to cover Jane’s claims. Page v. Captain D’s LLC, Civ. Action
    No. 2:12cv105-KS-MTP, 
    2012 WL 5930611
     (S.D. Miss. November 27, 2012). In Page, the
    district court compelled arbitration of an employee’s sexual-assault-based, sexual-harassment
    and retaliatory-discharge claims, among others, that allegedly occurred at her employer’s
    restaurant. Id. at *9. But in Page, the agreement compelled arbitration of claims that “relate
    to, arise from, concern, or involve in any way . . . the employment of the employee, or any
    other matter between the Company and the employee, whether or not involving the
    employee’s employment with the Company.” Id. at *1. Also, under that agreement—unlike
    this one—the parties agreed to arbitrate “allegations of discrimination based on . . . sex . . .
    wrongful discharge or wrongful termination . . . negligence and willful misconduct.” Id.
    12
    Again, the arbitration agreement at hand does not mention negligence. Nor does it cover
    “any matter between” Hallmark and Jane—only those “arising out of or related to Lessee’s
    occupancy and leasing of subject property.” So Page is easily distinguished based on the
    extremely broad scope of the arbitration clause in that case.
    ¶29.   Hallmark also cites a case from a Florida trial court, BKD Twenty-One Management
    Co., Inc. v. Delsordo, 
    127 So. 3d 527
     (Fl. Ct. App. 2012), which found negligence-based tort
    claims by a resident who fell in a common area had to be arbitrated. But in that case, the
    arbitration clause expressly covered “negligence” claims “amongst the Parties.” 
    Id. at 531
    .
    In fact, the trial court in that case relied on an opinion by the Florida Supreme Court, Seifert
    v. U.S. Home Corp., 
    750 So. 2d 633
    , 642 (Fla. 1999), which had found “that it would be
    unjust to require arbitration where there was no indication in the arbitration provision that
    tort claims arising under the common law were contemplated or included.” Delsordo, 
    127 So. 3d at 531
    . But “unlike the arbitration provision in Seifert, which had no indication that
    it applied to independent tort claims, the arbitration agreement in [Delsordo] expressly
    applie[d] to negligence claims.” 
    Id.
     So Delsordo is also easily distinguished based on its
    express inclusion of negligence claims.
    ¶30.   In the end, perhaps just as telling as what language Hallmark’s arbitration clause
    includes is what the arbitration clause leaves out. In contrast to Mason, Hallmark’s
    arbitration clause here does not include claims beyond those related to the contract, but
    instead restricts arbitration to claims related to “occupancy and leasing of the subject
    property.” In contrast to Page, the arbitration clause here does not cover “any matter
    13
    between” Hallmark and Jane. And in contrast to Delsordo, the arbitration clause here makes
    no mention of agreeing to arbitrate tort, negligence, personal injury, or other common-law
    claims. See Seifert, 
    750 So. 2d at 635
     (holding “that an agreement to arbitrate . . . does not
    necessarily mandate arbitration of a subsequent and independent tort action based upon
    common law duties.”).
    ¶31.   As the drafter of the arbitration clause, Hallmark could have easily included language
    indicating tort claims based on common-law duties would be subject to arbitration. But
    Hallmark did not.10
    ¶32.   Instead, Hallmark drafted an arbitration clause including the limiting phrase
    “occupancy and leasing of subject property” and omitting any language indicating Jane
    would have to arbitrate claims based on personal injury, common-law duties, or tort. And
    despite Hallmark’s assertions, the fact that Jane might not have been in the parking lot had
    she not leased the apartment does not itself make her dispute arise out of or relate to her
    “occupancy and leasing of the subject property.”
    10
    Hallmark makes the assertion that, because specific disputes were expressly
    exempted from arbitration, then all other disputes must be submitted to arbitration.
    Hallmark did specifically exclude disputes: “(a) of $5,000.00 or less; or (b) of any amount
    relating to rent payment disputes as provided for in the Lease Agreement; or (c) of any
    amount relating to damage to the Lessor’s property as provided for in the Lease Agreement
    . . . .” However, Hallmark’s argument rings hollow. The existence of specific exclusions
    is not evidence the parties intended to arbitrate all other matters. Moreover, Hallmark’s
    argument here fails to overcome the plain, limiting language of the agreement—that only
    a “dispute, claim or controversy (except as expressly identified below) arising out of or in
    any way related to Lessee’s occupancy and leasing of the subject property . . .” will be
    arbitrated. (Emphasis added.)
    14
    ¶33.   We thus find Jane’s claims fall outside the arbitration agreement’s scope.11
    Conclusion
    ¶34.   Because Jane’s premises-liability claims fall outside the arbitration agreement’s scope,
    we find the trial court erred by staying proceedings and compelling arbitration. We reverse
    the trial court’s order to stay the proceedings and compel arbitration. And we remand this
    case to the trial court for further proceedings consistent with this opinion.
    ¶35.   REVERSED AND REMANDED.
    WALLER, C.J., RANDOLPH, P.J., KITCHENS, KING, COLEMAN, BEAM
    AND CHAMBERLIN, JJ., CONCUR. DICKINSON, P.J., DISSENTS WITH
    SEPARATE WRITTEN OPINION.
    DICKINSON, PRESIDING JUSTICE, DISSENTING:
    ¶36.   Doe filed a premises-liability suit against the property owners from whom she leases
    an apartment. In her lease, the parties agreed to arbitrate all disputes “arising out of or in any
    way related to Lessee’s occupancy and leasing of the subject property.” In premises liability,
    a property owner’s duty is based on his relationship to the plaintiff.12 In Doe’s case, that duty
    11
    Because we find Jane’s claims do not fall within the scope of the arbitration clause,
    we need not address Jane’s alternative argument—that, as a matter of public policy,
    arbitration agreements in residential leases should be void.
    12
    Albert v. Scott’s Truck Plaza, Inc., 
    978 So. 2d 1264
    , 1266 (Miss. 2008) (citing
    Massey v. Tingle, 
    867 So. 2d 235
    , 239 (Miss. 2004); Corley v. Evans, 
    835 So. 2d 30
    , 37
    (Miss. 2003)) (“For a premises-liability claim, as in this case, duty is contingent on the status
    of the injured person. Thus, the first step in determining duty is to identify the status of the
    injured at the time of the injury. Mississippi adheres to the invitee/licensee/trespasser
    trichotomy when analyzing the property owner’s duty of care.”).
    15
    will be based on the landlord/tenant relationship.13          Because the lease creates the
    landlord/tenant relationship, and that relationship creates the duty upon which Doe bases her
    claim, the claim clearly relates to Doe’s occupancy and leasing of the subject property and
    is subject to the arbitration clause. So I dissent.
    ¶37.     The sole question before this Court is whether this claim falls within the scope of the
    arbitration clause. “[A]ll doubts concerning the scope of arbitrable issues, the construction
    of the contract language, and asserted defenses to arbitration must be resolved in favor of
    arbitration.”14 “Broad arbitration language governs disputes ‘related to’ or ‘connected with’
    a contract, and narrow arbitration language requires arbitration of disputes that directly ‘arise
    out of’ a contract.”15 When an arbitration clause utilizes broad arbitration language “‘it is
    only necessary that the dispute “touch” matters covered by [the contract] to be arbitrable.’”16
    ¶38.     Jane Doe agreed to arbitrate—not only all disputes “arising out of” the lessee’s
    “occupancy and leasing” of the property—but also all disputes “in any way related to” the
    13
    Fipps v. Glenn Miller Constr. Co., Inc., 
    662 So. 2d 594
    , 596 (Miss. 1995) (“The
    landlord/tenant relationship abides by a straight negligence standard. Although Cappaert v.
    Junker, 
    413 So. 2d 378
     (Miss. 1982), dealt with the validity of exculpatory clauses in
    leases, it set forth the lessor’s duty to the lessee by stating: ‘In leases involving residential
    property leased to multiple tenants, the lessor, with respect to common areas, has the duty
    to use reasonable care to keep the common areas reasonably safe and is liable for damages
    for failure to perform the duty.’”).
    14
    MS Credit Ctr., Inc. v. Horton, 
    926 So. 2d 167
    , 175 (Miss. 2006) (citing East
    Ford, Inc. v. Taylor, 
    826 So. 2d 709
    , 713 (Miss. 2002)).
    15
    Horton, 926 So. 2d at 176 (citing Pennzoil Expl. & Prod. Co. v. Ramco Energy
    Ltd., 
    139 F.3d 1061
    , 1067 (5th Cir.1998)).
    16
    Horton, 926 So. 2d at 176 (quoting Pennzoil Expl. & Prod. Co., 138 F.3d at
    1069).
    16
    lessee’s “leasing of the subject property.” Because this arbitration clause employs the broad
    language “in any way related to,”any dispute that merely touches upon Doe’s “occupancy and
    leasing of the subject property” is subject to arbitration.
    ¶39.   As the majority recognizes, Doe has lodged a premises-liability claim against the
    defendants. She claims the defendants had a duty to employ reasonable security measures
    to keep her safe from criminal activity in the common areas of the apartment premises. The
    “duty” to which both Doe and the majority refer is created by Doe’s status as a tenant.
    ¶40.   In Fipps v. Glenn Miller Construction Company, Inc., where a tenant sued his
    apartment complex’s owner claiming he tripped on an uneven walkway in a common area
    of the apartment complex, this Court explained that the duty owed to the tenant by the
    apartment owner depends on the existence of the landlord/tenant relationship:
    The landlord/tenant relationship abides by a straight negligence standard.
    Although Cappaert v. Junker, 
    413 So. 2d 378
     (Miss. 1982), dealt with the
    validity of exculpatory clauses in leases, it set forth the lessor’s duty to the
    lessee by stating:
    In leases involving residential property leased to multiple
    tenants, the lessor, with respect to common areas, has the duty
    to use reasonable care to keep the common areas reasonably safe
    and is liable for damages for failure to perform the duty.
    Cappaert, 413 So. 2d at 380. Fipps clearly falls within this standard of care.
    He lives in Miller’s multi-unit complex, which was designed for residential
    purposes. The area where Fipps fell was like a breezeway, a common area
    within the control of the landlord.17
    ¶41.   Fipps held the landlord had a duty to keep the common areas of the apartment
    complex safe for the tenant because of the relationship between them. For a different reason,
    17
    Fipps, 662 So. 2d at 595–96.
    17
    Doe similarly claims the landlord failed to keep the common areas of the apartment complex
    safe for the tenant.
    ¶42.   In other words, Doe’s claim depends on the duty owed to her which, in turn, is
    determined by the landlord/tenant relationship. That relationship exists because Doe
    occupies and leases her apartment. So her claim is “related to” her “occupancy and leasing
    of the subject property,” and therefore falls within the scope of the arbitration clause.
    18