Thompson v. Int'l Paper Co. , 795 S.E.2d 615 ( 2017 )


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  •              IN THE COURT OF APPEALS OF NORTH CAROLINA
    No. COA15-1383
    Filed: 17 January 2017
    North Carolina Industrial Commission, I.C. No. X89146
    DARRELL THOMPSON, Employee, Plaintiff,
    v.
    INTERNATIONAL PAPER CO., Employer, SELF-INSURED (SEDGWICK CMS,
    Third-Party Administrator), Defendant.
    Appeal by plaintiff from opinion and award entered 11 September 2015 by the
    North Carolina Industrial Commission. Heard in the Court of Appeals 10 May 2016.
    Copeley Johnson & Groninger, PLLC, by Valerie A. Johnson and Narendra K.
    Ghosh, for plaintiff-appellant.
    Scudder Law PLLC, by Sharon Scudder, for defendant-appellee.
    STROUD, Judge.
    Plaintiff Darrell Thompson appeals from the Commission’s opinion and award
    awarding attendant care services until 31 December 2012 and denying
    reimbursement to his wife after this date. On appeal, plaintiff argues that the
    Commission erred in concluding that he did not require attendant care services for
    his severe burn injuries after 31 December 2012. We agree, since the Commission’s
    findings do not support its conclusion of law denying payment for attendant care
    services after 31 December 2012. Accordingly, we reverse and remand for entry of an
    opinion and award consistent with this opinion.
    THOMPSON V. INT’L PAPER CO.
    Opinion of the Court
    Facts
    The Full Commission’s opinion and award sets forth the following uncontested
    facts.    Defendant operates a paper plant in Riegelwood, North Carolina, which
    plaintiff began working at in 2005. Plaintiff’s job involved helping respond to calls of
    the operator and helping oversee the process of wood chips being cooked into paper.
    On 23 February 2012, while at work, plaintiff and a co-worker were assigned to
    inspect a malfunctioning knotter, which is “a vessel in which [a chemical mixture
    referred to as] black liquor, along with steam, breaks down the wood chips.” While
    checking on the knotter, plaintiff heard a loud noise and instinctively turned to his
    right and ran away. Plaintiff was then sprayed on the left side of his face, back of his
    head, his back, and his arms with “a black liquor and pulp mixture spewing from the
    knotter.” Although plaintiff’s co-workers immediately grabbed him and put him
    under an emergency eye washer, he still suffered severe burns that covered more
    than 23 percent of his body, most severely on his left shoulder and arm.
    Plaintiff was initially taken to the New Hanover Regional Medical Center, but
    was then transferred and admitted to the UNC Burn Center in Chapel Hill, North
    Carolina, where he stayed from 23 February 2012 until 2 April 2012. While at the
    Burn Center, plaintiff underwent three major skin graft surgeries and was treated
    by several providers, including Dr. Cairns, the Director of the Burn Center.
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    THOMPSON V. INT’L PAPER CO.
    Opinion of the Court
    The Burn Center encourages family to engage in the care of their injured
    family members, so plaintiff’s wife, Marcee Swindell-Thompson (“Ms. Thompson”),
    took leave from her job as a social worker and stayed with plaintiff at the Burn Center
    during the months he was there to assist him with basic and specialized care,
    including walking, bathing, and caring for his wounds. Defendant paid for Ms.
    Thompson’s room and board so that she could be close to plaintiff while he recovered
    at the Burn Center, but she was not compensated for any of the care and services she
    provided plaintiff during his recovery. Plaintiff received psychological counseling
    while at the Burn Center and was diagnosed with depression and post-traumatic
    stress disorder as a result of the event on 23 February 2012.            Plaintiff also
    participated in physical therapy during his time at the Burn Center.
    Plaintiff was discharged on 2 April 2012, though he was worried about “placing
    the burden on his wife to care for him at home.” A social worker with the Burn
    Center, Monika Atanesian, wrote a letter to Ms. Thompson’s employer asking that
    her FMLA leave be extended an additional two months, until 1 June 2012, because
    she “served as plaintiff’s primary caregiver and would need to provide him with
    attendant and wound care for the next two to three months.” From 2 April 2012 until
    1 June 2012, Ms. Thompson testified that she spent almost all of her time on a daily
    basis on plaintiff’s care.
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    THOMPSON V. INT’L PAPER CO.
    Opinion of the Court
    Plaintiff slowly regained his independence following his discharge from the
    Burn Center. Ms. Thompson would change his wraps twice a day, a process which
    took 45 minutes to an hour each time, and applied creams to his burns, which initially
    took 30 minutes but was down to just 10 minutes a day at the time of the hearing
    before the Deputy Commissioner. Plaintiff also participated in physical therapy after
    his discharge, and Ms. Thompson helped him get into the car and went with him to
    his sessions. Defendant provided plaintiff and Ms. Thompson with transportation to
    the physical therapy sessions until 29 June 2012, when they began to drive
    themselves because the Burn Center believed doing so would be therapeutic.
    As plaintiff’s recovery progressed, the amount of care provided by Ms.
    Thompson decreased. Ms. Thompson returned to work on 1 June 2012 but arranged
    an alternate work schedule so that she could continue to provide care to her husband.
    She continued to help plaintiff get ready for physical therapy and drove him there
    and back each morning. She would then go to work at 10:00 a.m. and return home
    midday to make lunch for plaintiff. In the evenings, Ms. Thompson would remove
    and re-apply plaintiff’s wraps after returning home from work.
    Plaintiff underwent 12 sessions of laser treatments at UNC with a plastic
    surgeon, Dr. Hultman, from November 2012 through July 2014, “to reduce the impact
    of the hypertrophic scarring.” Dr. Hultman testified that some level of attendant care
    would be necessary for plaintiff for life. He also noted that he had never written a
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    THOMPSON V. INT’L PAPER CO.
    Opinion of the Court
    prescription for attendant care for plaintiff and that typically a burn patient’s general
    needs are addressed by the Burn Center.
    Defendant filed a Form 60 Employer’s Admission of Employee’s Right to
    Compensation on or about 12 April 2012, accepting plaintiff’s burn and skin graft
    injuries to his neck, back, shoulders, bilateral arms, and legs as compensable, but
    denied that his torn left rotator cuff was a result of the workplace accident and that
    Ms. Thompson was entitled to reimbursement for attendant care services she
    provided to plaintiff. On or about 10 February 2015, Deputy Commissioner Robert J.
    Harris issued an opinion and award finding that the attendant care Ms. Thompson
    had provided to plaintiff since 23 February 2012 was necessary and that further
    attended care is also “reasonably required to effect a cure, provide relief and/or lessen
    the period of Plaintiff’s disability.” The Deputy Commissioner thus concluded that
    all of the attendant care provided by Ms. Thompson was medically necessary and
    compensable, as is the ongoing attendant care to be provided.
    Defendant appealed to the Full Commission, and on 11 September 2015, the
    Commission issued its opinion and award, which affirmed much of the Deputy
    Commissioner’s decision but found that plaintiff did not require attendant care
    services after 31 December 2012 and denied reimbursement to Ms. Thompson after
    that date. Specifically, the Full Commission found that “the attendant care services
    Ms. Thompson provided plaintiff following his hospital discharge, from April 2, 2012
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    THOMPSON V. INT’L PAPER CO.
    Opinion of the Court
    through December 31, 2012, were reasonably required to effect a cure, provide relief,
    or lessen the period of plaintiff’s disability.” The Commission concluded that Ms.
    Thompson should be compensated for her services from 2 April 2012 until 1 June
    2012 at a rate of $9.24 per hour, for six hours a day, and at the same rate from 2 June
    2012 through 31 December 2012 for two hours per day.
    The Commission then found, “based upon a preponderance of the evidence in
    view of the entire record, that plaintiff regained sufficient independence in his post-
    discharge recovery such that he no longer needed attendant care services subsequent
    to December 31, 2012.” The Commission concluded that “attendant care became
    medically necessary as a result of plaintiff’s compensable burn injuries at the time of
    plaintiff’s discharge from the Burn Center on April 2, 2012 and continued through
    December 31, 2012. The Commission concludes that attendant care was no longer
    medically necessary thereafter.” Plaintiff timely appealed to this Court.
    Discussion
    I.     Standard of Review
    This Court’s review of an opinion and award filed by the Commission is
    “limited to reviewing whether any competent evidence supports the Commission’s
    findings of fact and whether the findings of fact support the Commission’s conclusions
    of law.” Deese v. Champion Int’l Corp., 
    352 N.C. 109
    , 116, 
    530 S.E.2d 549
    , 553 (2000).
    “The findings of fact by the Industrial Commission are conclusive on appeal if
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    THOMPSON V. INT’L PAPER CO.
    Opinion of the Court
    supported by any competent evidence.” Gallimore v. Marilyn’s Shoes, 
    292 N.C. 399
    ,
    402, 
    233 S.E.2d 529
    , 531 (1977). The determination of whether a plaintiff is entitled
    to receive benefits for attendant care “is a conclusion of law which must be supported
    by findings of fact.” Ruiz v. Belk Masonry Co., 
    148 N.C. App. 675
    , 679, 
    559 S.E.2d 249
    , 252 (2002).
    On an appeal from an opinion and award from the
    Commission regarding attendant care benefits, the
    standard of review for this Court is limited to a
    determination of (1) whether the Commission’s findings of
    fact are supported by any competent evidence in the record;
    and (2) whether the Commission’s findings justify its
    conclusions of law.
    The Commission’s conclusions of law are reviewed
    de novo. If the conclusions of the Commission are based
    upon a misapprehension of the law, the case should be
    remanded so that the evidence may be considered in its
    true legal light.
    Shackleton v. S. Flooring & Acoustical Co., 
    211 N.C. App. 233
    , 244-45, 
    712 S.E.2d 289
    , 297 (2011) (citations, quotation marks, brackets, and ellipses omitted).
    II.    Attendant Care Services
    On appeal, plaintiff argues that no competent evidence supports the
    Commission’s finding that plaintiff has not required attendant care services since 1
    January 2013.
    Defendant, by contrast, argues that the Commission did not err in refusing to
    extend attendant care beyond 31 December 2012 because a written prescription is
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    THOMPSON V. INT’L PAPER CO.
    Opinion of the Court
    required in order to receive compensation for attendant care services, and plaintiff
    did not have one for care beyond 31 December 2012. Defendant contends that
    [t]he note from Ms. Atanesian that is the “prescriptive
    instrument” clearly states the time frame permitted. . . .
    There is no evidence, in the almost 1000 pages of medical
    records, that any additional prescription, letter or order
    was ever written to extend or renew this time, or that any
    specific, additional dates during which attendant care
    would be medically necessary have been enlarged beyond
    that date by the testimony or notes of any medical provider.
    N.C. Gen. Stat. § 97-2(19) (2011), defines “Medical Compensation” as follows:
    (19) Medical Compensation. -- The term “medical
    compensation” means medical, surgical, hospital, nursing,
    and rehabilitative services, including, but not limited to,
    attendant care services prescribed by a health care provider
    authorized by the employer or subsequently by the
    Commission, vocational rehabilitation, and medicines, sick
    travel, and other treatment, including medical and surgical
    supplies, as may reasonably be required to effect a cure or
    give relief and for such additional time as, in the judgment
    of the Commission, will tend to lessen the period of
    disability; and any original artificial members as may
    reasonably be necessary at the end of the healing period
    and the replacement of such artificial members when
    reasonably necessitated by ordinary use or medical
    circumstances.
    (Emphasis added).
    In Shackleton, this Court reversed and remanded a portion of the
    Commission’s opinion and award requiring a physician’s prescription as “a
    prerequisite to attendant care compensation,” finding that such requirement
    “constitutes a misapprehension of 
    law[.]” 211 N.C. App. at 251
    , 712 S.E.2d at 301.
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    THOMPSON V. INT’L PAPER CO.
    Opinion of the Court
    The Shackleton Court found that “the liberal construction of the Workers’
    Compensation Act suggests, and the prior decisions by our appellate courts require,
    that the test for attendant care be less restrictive than that imposed by the Full
    Commission in this case.” 
    Id. at 250,
    712 S.E.2d at 300. Ultimately, this Court
    concluded:
    The law of this State does not support an approach in which
    a physician’s prescription is the sole evidence upon which
    the question of attendant care compensation hinges.
    Instead, we explicitly adopt what we believe has already
    been the practice in North Carolina -- a flexible case-by-
    case approach in which the Commission may determine the
    reasonableness and medical necessity of particular
    attendant care services by reviewing a variety of evidence,
    including but not limited to the following: a prescription or
    report of a healthcare provider; the testimony or a
    statement of a physician, nurse, or life care planner; the
    testimony of the claimant or the claimant’s family member;
    or the very nature of the injury.
    
    Id. at 250-51,
    712 S.E.2d at 300-01.
    Yet Shackleton was published on 19 April 2011, just a few weeks before an
    amendment to N.C. Gen. Stat. § 97-2(19) added the language: “including, but not
    limited to, attendant care services prescribed by a health care provider authorized by
    the employer[.]” See N.C. Sess. Law 2011-287 § 2 (eff. 24 June 2011). We have been
    unable to find any decisions by this Court addressing this issue since the amendment
    took effect.    But the amendment does reject Shackleton’s “flexible case-by-case
    approach” to determining the “reasonableness and medical necessity of particular
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    THOMPSON V. INT’L PAPER CO.
    Opinion of the Court
    attendant care 
    services[,]” 211 N.C. App. at 250
    , 712 S.E.2d at 301, by requiring that
    these services be “prescribed by a health care provider authorized by the employer[.]”
    N.C. Gen. Stat. § 97-2(19).
    The Commission addressed the need for attendant care in its “Findings of Fact”
    as follows:
    65.    Based upon a preponderance of the evidence
    in view of the entire record, the Commission finds
    plaintiff’s need for attendant care services declined as his
    recovery progressed and his wife returned to full-time work
    on June 1, 2012. Accordingly, the Commission finds
    plaintiff needed attendant care services from Ms.
    Thompson for two hours per day from June 2, 2012 through
    December 31, 2012. The Commission finds reasonable
    compensation for such services to be $9.24 per hour.
    66.    The Commission finds, based upon a
    preponderance of the evidence in view of the entire record,
    that plaintiff regained sufficient independence in his post-
    discharge recovery such that he no longer needed
    attendant care services subsequent to December 31, 2012.
    Plaintiff argues that he is challenging the Commission’s “finding” that he is not
    entitled to attendant care benefits past 31 December 2012. He does not challenge
    any of the other findings of fact, nor has defendant cross-appealed or challenged any
    other findings.    Although the Commission has labelled its determination of
    entitlement to attendant care benefits as a finding of fact, it is actually a conclusion
    of law which we review de novo. 
    Shackleton, 211 N.C. App. at 244-45
    , 712 S.E.2d at
    297. See also Barnette v. Lowe’s Home Centers, Inc., __ N.C. App. __, __, 785 S.E.2d
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    THOMPSON V. INT’L PAPER CO.
    Opinion of the Court
    161, 165 (2016) (“Regardless of how they may be labeled, we treat findings of fact as
    findings of fact and conclusions of law as conclusions of law for purposes of our
    review.”). The Commission also addressed the basis for its determination in its
    conclusions of law, as noted below. We therefore must determine as a matter of law
    whether the Commission’s findings of fact support its legal conclusion that plaintiff’s
    entitlement to attendant care ended as of 31 December 2012.
    In reviewing the order on appeal in light of N.C. Gen. Stat. § 97-2(19), we have
    been unable to determine, based upon the evidence and findings of fact, why the
    Commission chose 31 December 2012 as the ending date for plaintiff’s attendant care.
    While to some extent it appears that the Commission may have interpreted the
    phrase “prescribed by a health care provider” to require a written prescription, as
    defendant contends would be proper, the Commission addressed this issue in its
    conclusions of law and determined quite correctly that a written prescription was not
    required. The Commission concluded as follows:
    8.    Section     97-2(19)     of   the      Workers’
    Compensation Act does not require that a written
    prescription be issued by a medical provider in order for
    attendant care services to be payable by the employer. The
    statute merely requires that attendant care services be
    “prescribed” by the medical provider.           “[S]tatutory
    interpretation properly commences with an examination of
    the plain words of a statute.” Radzisz v. Harley Davidson
    of Metrolina, 
    346 N.C. 84
    , 89, 
    484 S.E.2d 566
    , 569 (1997).
    “An analysis utilizing the plain language of the statute and
    the canons of construction must be done in a manner which
    harmonizes with the underlying reason and purpose of the
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    THOMPSON V. INT’L PAPER CO.
    Opinion of the Court
    statute.” Electric Supply Co. v. Swaim Electrical Co., 
    328 N.C. 651
    , 656, 
    403 S.E.2d 291
    , 294 (1991). “[W]hen
    language used in a statute is clear and unambiguous, [the
    Court] must refrain from judicial construction and accord
    words undefined in the statute their plain and definite
    meaning.” Heib v. Lowery, 
    244 N.C. 403
    , 409, 
    474 S.E.2d 323
    , 327 (1996) (quoting Poole v. Miller, 
    342 N.C. 349
    , 351,
    
    464 S.E.2d 409
    , 410 (1995)). See also Grant Constr. Co. v.
    McRae, 
    146 N.C. App. 370
    , 376, 
    553 S.E.2d 89
    , 93 (2001).
    9.     The Workers’ Compensation Act does not
    define “prescribed” as used within N.C. Gen. Stat. § 97-
    2(19). Merriam-Webster’s Online Dictionary, which
    includes the main A-Z listing of Merriam-Webster’s
    Collegiate    Dictionary,      Eleventh    Edition,     defines
    “prescribed” as “to officially tell someone to use (a medicine,
    therapy, diet, etc.) as a remedy or treatment” or “to make
    (something) an official rule.” As an intransitive verb, it
    means “to lay down a rule” or “to write or give medical
    prescriptions.” As a transitive verb, it means “to lay down
    as a guide, direction, or rule of action,” “to specify with
    authority,” or “to designate or order the use of as a remedy.”
    Merriam-Webster, An Encyclopaedia Britannica Company,
    available                at              http://www.merriam-
    webster.com/dictionary/prescribe. Similarly, The American
    Heritage Dictionary of the English Language defines
    prescribed as “To set down as a rule, law, or direction,” “To
    order the use of (a medicine or other treatment).” The
    American Heritage Dictionary of the English Language,
    Fifth        Edition,         available         online       at
    https://ahdictionary.com/word/search.html?q=prescribed.
    10.   Dr. Cairns testified that, while plaintiff
    required specialized wound care post-discharge from the
    Burn Center, he leaves it to Ms. Atanesian, the hospital
    social worker, to determine whether admission to a long-
    term care facility is needed or if the patient’s family is able
    to provide the necessary wound care. Only if someone
    directly approaches Dr. Cairns about the issue does he
    make a personal decision about such matters. In this case,
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    THOMPSON V. INT’L PAPER CO.
    Opinion of the Court
    Ms. Atanesian determined that plaintiff’s wife, Ms.
    Thompson, was able to provide wound care for plaintiff at
    home. On April 3, 2012, one day after plaintiff's hospital
    discharge, Ms. Atanesian wrote a letter to Ms. Thompson’s
    employer advising that Ms. Thompson would serve as
    plaintiff’s “primary caregiver” for purposes of providing
    “attendant and wound care.” Ms. Atanesian provided this
    written directive in her capacity as Case Manager for Adult
    and Pediatric Burn Surgery at UNC Hospitals, under the
    supervision and direction of Dr. Cairns. Accordingly, the
    Commission concludes that a preponderance of the
    evidence in view of the entire record shows Dr. Cairns
    prescribed at-home attendant care for plaintiff and, in the
    absence of a written prescription by Dr. Cairns, the April
    3, 2012 letter written by Ms. Atanesian qualifies as a
    prescriptive instruction issued in accordance with the
    medical directives of Dr. Cairns.
    11.    Additionally, the North Carolina appellate
    courts have recognized certain instances in which common
    sense dictates that a particular result be reached when the
    facts of a case infer a logical conclusion. For instance, the
    state Supreme Court has held that, in some instances, the
    cause of a claimant’s injuries will be evident to the “layman
    of average intelligence and experience” such that expert
    medical testimony is unnecessary to determine causation.
    
    Click, 300 N.C. at 167
    , 265 S.E.2d at 391. The state
    appellate court has also held that “[t]he ordinary person
    knows, without having to consult a medical expert, when it
    is necessary to lie down and rest because his or her own
    body is tired, exhausted, or in pain. . . .” Perkins v.
    Broughton Hosp., 
    71 N.C. App. 275
    , 279, 
    321 S.E.2d 495
    ,
    497 (1984) (cited by Britt v. Gator Woo Inc., 
    185 N.C. App. 677
    , 682, 
    648 S.E.2d 917
    , 921 (2007)). Given the extent of
    plaintiff’s burn injuries, which necessitated approximately
    two months of in-patient care at the Burn Center, it
    logically follows that plaintiff continued to require
    specialized wound care for a period of time following his
    discharge therefrom and that he did, in fact, receive wound
    care from his wife who obtained training in how to provide
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    THOMPSON V. INT’L PAPER CO.
    Opinion of the Court
    such care from medical professionals at the Burn Center.
    Based upon a preponderance of the evidence in view of the
    entire record, and reasonable inferences drawn therefrom,
    the Commission concludes that Dr. Cairns prescribed
    attendant care for plaintiff by directing the Burn Center’s
    social worker, Ms. Atanesian, to evaluate Ms. Thompson’s
    ability to provide such care in lieu of transferring plaintiff
    to a long-term care facility. The Commission concludes
    that Dr. Cairns “prescribed” at-home attendant care for
    plaintiff by providing this medical directive to Ms.
    Atanesian, who, in turn, approved Ms. Thompson to
    provide the at-home attendant care. N.C. Gen. Stat. § 97-
    2(19).
    We agree with the Commission’s determination that a written prescription is
    not necessary.    As the order noted, one of the most basic rules of statutory
    interpretation is that courts may not delete or add words to clear statutory language.
    The primary objective of statutory interpretation is to
    ascertain and effectuate the intent of the legislature. If the
    language of the statute is clear and is not ambiguous, we
    must conclude that the legislature intended the statute to
    be implemented according to the plain meaning of its
    terms. Thus, in effectuating legislative intent, it is our
    duty to give effect to the words actually used in a statute
    and not to delete words used or to insert words not used.
    Lunsford v. Mills, 
    367 N.C. 618
    , 623, 
    766 S.E.2d 297
    , 301 (2014) (citations and
    quotation marks omitted).
    Yet since all of plaintiff’s physicians said that plaintiff required and would
    continue to require attendant care for his burn injuries, it appears that the
    Commission relied upon the social worker’s letter, at least to some extent, precisely
    because it was the only written directive regarding attendant care. But as we have
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    THOMPSON V. INT’L PAPER CO.
    Opinion of the Court
    already noted, the Commission also recognized that N.C. Gen. Stat. § 97-2(19) does
    not require a written prescription for attendant care. 
    Id. The statute
    simply requires
    that attendant care be prescribed by an authorized “health care provider,” and this
    term is defined in the next subsection:
    (20) Health care provider. -- The term “health care
    provider”    means     physician,    hospital,    pharmacy,
    chiropractor, nurse, dentist, podiatrist, physical therapist,
    rehabilitation specialist, psychologist, and any other
    person providing medical care pursuant to this Article.
    N.C. Gen. Stat. Ann. § 97-2 (20).
    Dr. Cairns was plaintiff’s “health care provider authorized by the employer[,]”
    and he ordered that plaintiff receive care initially under the supervision of the Burn
    Center and then with attendant care continuing at home. N.C. Gen. Stat. § 97-2(19).
    Chapter 97, which contains the Worker’s Compensation Act in full, does not provide
    a definition for a “prescription” or “prescribe.” Elsewhere in state and federal law,
    certain controlled substances do specifically require a written prescription from an
    authorized medical provider. See, e.g., N.C. Gen. Stat. § 90-106(a) (2015) (“Except
    when dispensed directly by a practitioner, other than a pharmacist, to an ultimate
    user, no controlled substance included in Schedule II of this Article may be dispensed
    without the written prescription of a practitioner.”); N.C. Gen. Stat. § 90-87(23) (2015)
    (defining “prescription” under the Controlled Substances Act as “[a] written order or
    other order which is promptly reduced to writing for a controlled substance as defined
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    THOMPSON V. INT’L PAPER CO.
    Opinion of the Court
    in this Article[.]”). The most general definition of “prescription order” we can find in
    the North Carolina General Statutes is found in the North Carolina Pharmacy
    Practice Act:
    “Prescription order” means a written or verbal order for a
    prescription drug, prescription device, or pharmaceutical
    service from a person authorized by law to prescribe such
    drug, device, or service. A prescription order includes an
    order entered in a chart or other medical record of a
    patient.
    N.C. Gen. Stat. § 90-85.3(t) (2015).
    Although the Commission did not, according to its findings and conclusions,
    interpret the phrase “prescribed by a health care provider” to require a written
    prescription, its conclusions still seem to rely upon the FMLA letter from the social
    worker, Ms. Atanesian, as a written expression of the physician’s orders. Of course,
    the social worker could not write a prescription, since she was not a “health care
    provider[,]” but she could and did convey the instructions of the treating physician,
    as an employee of the Burn Center. The Commission found that Ms. Atanesian’s
    letter “qualifies as a prescriptive instruction issued in accordance with the medical
    directives of Dr. Cairns.” Use of the adjective “prescriptive” does not make the social
    worker’s letter a “prescription,” and as we have explained, there was no need for a
    written prescription. Dr. Cairns directed that plaintiff continue to receive attendant
    care, and the Burn Center oversaw the care and assisted plaintiff as needed.
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    THOMPSON V. INT’L PAPER CO.
    Opinion of the Court
    We recognize that attendant care services are quite different from a bottle of
    pills, and they are certainly not dispensed at pharmacies.         But we believe it is
    instructive that a prescription, except in certain limited situations set forth in various
    statutes, can be either a “written or verbal order.” 
    Id. There was
    no need for the
    Commission to try to turn the FMLA letter into a written “prescription” when the
    statute merely requires that the attendant care be “prescribed by a health care
    provider authorized by the employer[.]” N.C. Gen. Stat. § 97-2(19). Dr. Cairns was
    plaintiff’s authorized “health care provider” and he obviously “prescribed” that
    plaintiff needed attendant care, both just after his release from the hospital and
    ongoing care for the future. In fact, he noted that if Ms. Thompson could not continue
    to provide this care, another medical intervention would be necessary.
    In addition, we recognize that the amendment to N.C. Gen. Stat. § 97-2(19)
    may have been intended to limit the scope of attendant care allowed under
    Shackleton, and there is no need to insert the words “in writing” into the statute to
    accomplish this intent. The statute, as written, allows attendant care services only
    where such services have been determined medically necessary by a health care
    provider authorized by the employer, N.C. Gen. Stat. § 97-2(19), and thus cannot be
    based only upon “a variety of evidence” including “testimony of the claimant or the
    claimant’s family member; or the very nature of the injury.” Shackleton, 211 N.C.
    App. at 250, 
    251, 712 S.E.2d at 301
    .
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    THOMPSON V. INT’L PAPER CO.
    Opinion of the Court
    Yet the Commission’s order extends the care to 31 December 2012, after the
    period of time set forth in the FMLA letter, so we must also consider the basis for this
    time period. It seems that Conclusion of Law No. 11 addresses this and that the
    Commission extended attendant care past 1 June 2012 based upon the reduction in
    time needed for care each day and because “common sense dictates that a particular
    result be reached when the facts of a case infer a logical conclusion.” But to the extent
    that the Commission relied upon “common sense” to set an ending date, its conclusion
    cannot comport with N.C. Gen. Stat. § 97-2(19), which requires that attendant care
    be “prescribed by a health care provider authorized by the employer[.]” Based upon
    the findings of fact, it is apparent that the Commission determined that plaintiff’s
    attendant care services were medically necessary beyond 1 June 2012. But, in light
    of the actual medical evidence in this case, it is not apparent from its findings of fact
    why the Commission ultimately concluded that “attendant care was no longer
    medically necessary” after 31 December 2012.
    Defendant argues that
    [e]ven if the legal requirement for a prescription is ignored
    or diluted, there is still competent evidence in the record to
    support the Commission’s findings that attendant care was
    simply not medically necessary after 31 December 2012.
    Competent evidence showed that Plaintiff returned to
    normal life activities during 2012, including social
    activities, serving on a church committee, having a normal
    intimate life with his spouse, and playing golf, and he was
    simply not a candidate for attendant care services at that
    time.
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    THOMPSON V. INT’L PAPER CO.
    Opinion of the Court
    We first note that although there was evidence about plaintiff’s activities, the
    Commission did not make any finding that plaintiff had returned to “normal life
    activities” as defendant contends as of the date of the hearing, although he was
    moving in that direction. Instead, the Commission found as follows:
    53.   As of the date of hearing before Deputy
    Commissioner Harris, plaintiff was not yet back to playing
    a full golf game at a course. Plaintiff testified that he was
    able to chip the ball around in his yard. He was also doing
    some recreational shooting, holding the handgun in his
    right hand and using his left hand for support and balance
    under his right triceps.
    54.    Also, as of the date of hearing before the
    Deputy Commissioner, plaintiff was able to drive himself
    short distances, but his medications prevented him from
    driving long distances. Plaintiff testified that he continued
    to have sharp pains in and about his left shoulder
    throughout each day, and he was unable to lift with that
    shoulder, although he had not received any medical
    restrictions against use of the left upper extremity.
    55.    Plaintiff testified that he continued to avoid
    going outside in the sun because it is too painful for him.
    56.     As of the date of hearing before the Deputy
    Commissioner, plaintiff had not returned to work.
    Defendant did not contend that plaintiff is no longer
    disabled, either before the Deputy Commissioner or at the
    Full Commission hearing.
    These findings are not challenged by either party. Thus, defendant’s argument
    implicitly recognizes that the Commission relied upon the letter up to 1 June 2012,
    but awarded attendant care until 31 December 2012 upon its determination that
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    THOMPSON V. INT’L PAPER CO.
    Opinion of the Court
    some care was medically necessary after 1 June, but in a reduced amount as the time
    needed to care for plaintiff decreased.
    Essentially, it appears that the Commission used a hybrid approach, basing its
    award upon a written “prescriptive instruction” up to 1 June 2012 and “common
    sense” until 31 December 2012. But the statute now sets forth a clear basis for an
    award of attendant care: the care must be “prescribed by a health care provider
    authorized by the employer[.]” Based upon the record, all of the attendant care in
    this case was directed by plaintiff’s authorized physicians, from immediately after his
    injury and continuing through the date of the hearing. The evidence shows that the
    time needed for care was reduced, but does not show that it disappeared entirely.
    There was no evidence, medical or otherwise, that set 31 December 2012 as the time
    plaintiff’s need for attendant care ended. The evidence and findings all indicate that
    plaintiff will need some care for life, and the evidence is essentially uncontroverted.
    Ms. Thompson testified that for the period of time after 2012, it took her about 30
    minutes a day to assist plaintiff with his compression garments and to apply lotion,
    sunscreen, and Cetaphil to his skin. Plaintiff similarly testified that it took about 10
    minutes per day for Ms. Thompson to apply creams and 15 to 30 minutes per day to
    attend to his wounds.
    Regarding attendant care for the time period the Commission approved or
    beyond, Dr. Hultman stated in a deposition that he “would be happy to order that[,]”
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    THOMPSON V. INT’L PAPER CO.
    Opinion of the Court
    but that it would be hard to put a specific number on the amount of care per day that
    a patient would need and that he would go with whatever Dr. Cairns said. Plaintiff’s
    physicians, Dr. Cairns and Dr. Hultman, agreed in separate depositions that Ms.
    Thompson’s attendant care has all been medically necessary. Dr. Cairns explained
    that “[i]f we didn’t have his wife participating in his care, we would have had to come
    up with another plan, which would have meant that . . . another medical intervention
    would have been required[.]”
    Dr. Hultman explained plaintiff’s ongoing medical need, noting that
    “attendant care is going to be a necessary part of [plaintiff’s] lifelong needs” and that
    “as a burn surgeon . . . I would say with confidence that he is going to require some
    type of attendant care.” He noted that plaintiff’s scars would “need to be massaged
    and have a moisturizing agent put on every day, indefinitely.” Additionally, he stated
    that “given [plaintiff’s] limited mobility with his shoulder, it makes it harder for him
    to care for himself.”   Dr. Hultman estimated that massaging and moisturizing
    plaintiff’s scars and assisting with his compression garments could take between 90
    to 120 minutes. Thus, while the amount of time needed for attendant care may
    change over the years, all of his treating physicians agreed he will continue to need
    some amount of care. The Commission’s reduction of compensation to two hours per
    day after 1 June 2012 is supported by the evidence, but there is no evidence that
    plaintiff’s need for attendant care, as ordered by his physicians, was over as of 31
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    THOMPSON V. INT’L PAPER CO.
    Opinion of the Court
    December 2012. We therefore conclude that the Commission erred in its findings and
    conclusions of law regarding Ms. Thompson’s attendant care services provided to
    plaintiff after 31 December 2012 and the need to compensate her for those continuing
    services. Attendant care must be “prescribed by a health care provider” and all of
    plaintiff’s physicians agreed that he would continue to need attendant care. The
    extent of his needs will certainly change over time, but based upon all of the evidence
    in this case and the Commission’s findings of fact, we cannot determine why it set 31
    December 2012 as the ending date for attendant care.
    Conclusion
    Accordingly, we reverse the Full Commission’s opinion and award and remand
    for entry of an amended opinion and award with additional findings of fact and
    conclusions of law on the issue of Ms. Thompson’s attendant care services to plaintiff
    consistent with this opinion.
    REVERSED AND REMANDED.
    Judges BRYANT and DIETZ concur.
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