Sergio Rodriguez v. Raymours Furniture(074603) , 225 N.J. 343 ( 2016 )


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  •                                                       SYLLABUS
    (This syllabus is not part of the opinion of the Court. It has been prepared by the Office of the Clerk for the
    convenience of the reader. It has been neither reviewed nor approved by the Supreme Court. Please note that, in the
    interest of brevity, portions of any opinion may not have been summarized.)
    Sergio Rodriguez v. Raymours Furniture Company, Inc. (A-27-14) (074603)
    Argued December 1, 2015 -- Decided June 15, 2016
    LaVECCHIA, J., writing for a unanimous Court.
    In this appeal, the Court addresses whether the Law Against Discrimination (LAD), N.J.S.A. 10:5-1 to -49,
    which was established to fulfill a public-interest purpose, can be contravened by private agreement.
    In August 2007, plaintiff Sergio Rodriguez, applied for a job with defendant Raymours Furniture
    Company, Inc., t/a Raymour & Flanigan. The last page of the job application contained a section which applicants
    were instructed to read carefully before signing. A portion of that section read, in bolded capital letters, “I agree that
    any claim or lawsuit relating to my service with Raymour & Flanigan must be filed no more than six (6) months
    after the date of the employment action that is the subject of the claim or lawsuit. I waive any statute of limitations
    to the contrary.” Plaintiff signed the application and returned it.
    In mid-September 2007, plaintiff was hired as a Helper, an at-will position. In November 2008, he was
    transferred to another location and promoted to Driver. Early in April 2010, plaintiff injured his knee in a work-
    related accident, requiring surgery and physical therapy. On October 1, 2010, two days after he returned to full-duty
    work, plaintiff was terminated. Although informed that his termination was due to a company-wide reduction in
    force, plaintiff asserted that others with less seniority or distinguishing features were retained.
    On July 5, 2011, nearly seven months after his termination, plaintiff filed a complaint against defendant in
    Superior Court, alleging, in part, illegal employment discrimination based on actual or perceived disability, in
    violation of the LAD. Defendant moved for summary judgment based on the waiver provision, asserting that
    plaintiff’s complaint was filed beyond the agreed-upon six-month limitations period. Plaintiff contended, in part,
    that the provision was unconscionable and unenforceable. The trial court granted summary judgment to defendant,
    finding that the provision was clear and unambiguous, and that the contractual shortening of the limitations period
    was neither unreasonable nor against public policy.
    Plaintiff appealed, and the Appellate Division affirmed. Rodriguez v. Raymours Furniture Co., 
    436 N.J. Super. 305
     (App. Div. 2014). Although the panel found that the employment application amounted to a contract of
    adhesion, it determined that it was enforceable in light of its clear, unambiguous language and the ample time
    plaintiff had to review it. The panel further held that, absent a controlling prohibitory statute, parties may modify a
    statute of limitations if, as here, the shortened time period is reasonable and does not violate public policy. The
    Court granted plaintiff’s petition for certification. 
    220 N.J. 100
     (2014).
    HELD: A private agreement that frustrates the LAD’s public-purpose imperative by shortening the two-year
    limitations period for private LAD claims cannot be enforced.
    1. New Jersey’s decisional law respects that private interests are intertwined with the public interests furthered by
    the LAD. Here, the Appellate Division focused on the general principle of the existence of a broad right to contract,
    but it did not sufficiently assess the public-interest purpose of the LAD, which seeks unequivocally to eradicate
    discrimination against any of New Jersey’s inhabitants. To enforce the LAD and further this goal, the Legislature
    created a division now known as the Division on Civil Rights (DCR), where aggrieved parties can file
    discrimination complaints. In 1979, the LAD was amended to also provide for a right of action in Superior Court.
    Because the LAD is silent as to a limitations period for LAD claims, the Court, in Montells v. Haynes, 
    133 N.J. 282
    (1993), found that a two-year limitations period comported with the purpose of the LAD and provided needed
    uniformity among claims. In the twenty-three years since Montells, the Legislature has registered tacit approval of
    the two-year period by failing to take legislative action disavowing it. (pp. 14-20)
    2. To pursue relief under the LAD, a person alleging discrimination can file a complaint with the DCR within six
    months of the cause of action or file a direct suit in the Superior Court within two years. Permitting an aggrieved
    party to first bring a claim to the DCR furthers important public policies, such as the settlement of litigation through
    alternative dispute resolution and the prosecution of alleged discrimination. However, although the DCR process is
    intended to provide more timely resolution than an action in Superior Court, the Legislature recognized that this goal
    may not always be met. Consequently, an injured party may withdraw its DCR complaint at any time before the
    DCR makes a final decision and proceed instead in Superior Court. This allows a litigant to potentially use both
    forums, subject to the outer limit of the two-year limitations period for court actions. (pp. 20-23)
    3. This cases raises a question of first impression. Although the issue arises in a private action, this matter, like all
    LAD actions, also advances and fulfills the legislatively declared public interest in the elimination of discrimination.
    Because, more than two decades after Montells, the two-year limitations period is woven into the fabric of the LAD,
    a contractual shortening of the period must be examined for its substantive impact to determine if it is impliedly
    prohibited by the LAD scheme. The availability of two avenues of relief in the event the administrative process
    extends too long reflects the Legislature’s understanding that public policy requires a lengthier period of time to
    obtain LAD relief. Its tacit approval of the two-year limitations period accommodates these two avenues.
    Consequently, a shortening of that period undermines and thwarts the legislative scheme by effectively divesting the
    aggrieved party of the right to pursue an administrative remedy. Additionally, since claimants may not immediately
    be aware of their cognizable claims, shortening of the period will effectively eliminate claims and frustrate the
    public policy of uniformity and certainty. Conversely, the shortened period may also compel attorneys to file
    premature LAD actions. Finally, the two-year period also allows an employer the opportunity to protect itself and
    promote the eradication of discrimination by investigating and resolving complaints before an LAD claim is filed.
    (pp. 24-28)
    4. While New Jersey law recognizes that an individual may agree by contract to submit a statutory LAD claim to
    alternative dispute resolution, the contract must nevertheless be examined to ascertain whether substantive rights
    have been precluded. Here, the contractual shortening of the limitations period effectively foreclosed plaintiff’s
    substantive right to utilize all available avenues of relief since there was not enough time to choose to begin with a
    filing with the DCR. In light of the interplay between the LAD’s administrative remedy and the right to file in
    Superior Court, as well as the joint public and private interests advanced by a claim pursued in either forum,
    contractual shortening of the two-year limitations period for a private action is contrary to public policy. The DCR
    remedy must remain accessible and vibrant, and the anti-discrimination public policy to be fulfilled through LAD
    claims may not be contractually curtailed. Thus, the waiver provision here is unenforceable. This decision is rooted
    in the unique importance of New Jersey’s LAD and the necessity for its effective enforcement. The Court notes that
    at least two other states have deemed similar provisions contrary to public policy. (pp. 28-32)
    5. Although the Court’s holding is not derived from consideration of plaintiff’s unconscionability argument, it adds
    that courts may refuse to enforce unconscionable contracts or discrete contract provisions. In the instant matter,
    because the provision at question was contained within an employment application and plaintiff could not bargain,
    the contract was one of adhesion, containing indicia of procedural unconscionability. Because further analysis
    would require consideration of, among other factors, the public interests affected by the contract, had this matter
    been analyzed through the prism of an unconscionability analysis, the Court would have reached the same outcome
    based on the anti-discrimination concerns expressed in the LAD. (pp. 32-34)
    The judgment of the Appellate Division is REVERSED.
    CHIEF JUSTICE RABNER; JUSTICES ALBIN, PATTERSON, and SOLOMON; and JUDGE
    CUFF (temporarily assigned) join in JUSTICE LaVECCHIA’s opinion. JUSTICE FERNANDEZ-VINA did
    not participate.
    2
    SUPREME COURT OF NEW JERSEY
    A-27 September Term 2014
    074603
    SERGIO RODRIGUEZ,
    Plaintiff-Appellant,
    v.
    RAYMOURS FURNITURE COMPANY,
    INC., a corporation, t/a
    RAYMOUR & FLANIGAN,
    Defendant-Respondent.
    Argued December 1, 2015 – Decided June 15, 2016
    On certification to the Superior Court,
    Appellate Division, whose opinion is
    reported at 
    436 N.J. Super. 305
     (App. Div.
    2014).
    Alan L. Krumholz argued the cause for
    appellant (Krumholz Dillon, attorneys).
    Patricia A. Smith argued the cause for
    respondent (Ballard Spahr, attorneys; Ms.
    Smith, Edward T. Groh, and Amy L. Bashore,
    on the briefs).
    Bennet D. Zurofsky argued the cause for
    amicus curiae National Employment Lawyers
    Association-New Jersey (Mr. Zurofsky, Schall
    & Barasch, and Sarah Fern Meil, attorneys;
    Mr. Zurofsky, Ms. Meil, and Richard M.
    Schall, on the brief).
    John E. Keefe, Jr., argued the cause for
    amicus curiae New Jersey State Bar
    Association (Miles S. Winder III, President,
    attorney; Paris P. Eliades, of counsel; Mr.
    Keefe, Mr. Eliades, Stephen T. Sullivan,
    Jr., Liana M. Nobile, and Javier J. Diaz, on
    the brief).
    1
    Nancy Erika Smith argued the cause for
    amicus curiae New Jersey Association for
    Justice (Smith Mullin, attorneys; Ms. Smith
    and Neil Mullin, of counsel; Ms. Smith, Mr.
    Mullin, and Virginia A. Pallotto, on the
    brief).
    Ronald K. Chen argued the cause for amicus
    curiae American Civil Liberties Union of New
    Jersey (Rutgers Constitutional Rights Clinic
    Center for Law & Justice, attorneys; Mr.
    Chen, Edward L. Barocas, Jeanne M. LoCicero,
    and Alexander R. Shalom, of counsel and on
    the brief).
    Martin W. Aron argued the cause for amicus
    curiae Academy of New Jersey Management
    Attorneys (Jackson Lewis, attorneys; Mr.
    Aron and Maggie L. Gousman, of counsel and
    on the brief).
    JUSTICE LaVECCHIA delivered the opinion of the Court.
    In this appeal we address whether the Law Against
    Discrimination (LAD), N.J.S.A. 10:5-1 to -49 -- a law
    established to fulfill a public-interest purpose -- can be
    contravened by private agreement.
    Here an employment application contained a provision
    requiring the applicant, if hired, to agree to bring any
    employment-related cause of action against the employer within
    six months of the challenged employment action and waive any
    statute of limitations to the contrary.   After being hired and
    employed for a period of time, plaintiff filed a complaint in
    Superior Court against his former employer, claiming among other
    2
    things an LAD violation premised on disability discrimination.
    The trial court dismissed the action, enforcing the six-month
    limitations period for filing that employment-related claim, and
    the Appellate Division affirmed.
    We reverse.   The challenged provision cannot be viewed as a
    private contractual agreement by which private parties contract
    to limit private claims by shortening the generally applicable
    statute of limitations for such actions.    The cause of action
    that plaintiff brings is factually premised on his employment
    relationship, but it is not a simple private claim.    Plaintiff
    alleges an LAD violation –- a law designed for equal parts
    public and private purposes.
    The LAD plays a uniquely important role in fulfilling the
    public imperative of eradicating discrimination.    One searches
    in vain to find another New Jersey enactment having an
    equivalently powerful legislative statement of purpose, along
    with operative provisions that arm individuals and entities with
    formidable tools to combat discrimination not only through their
    use but also by the threat of their use.    There is a huge
    incentive for employers to thoroughly investigate and respond
    effectively to internal complaints in order to limit or avoid
    liability for workplace discrimination.    Responsible employers
    are partners in the public interest work of eradicating
    discrimination, but such responsible behavior takes time.     A
    3
    shortened time frame for instituting legal action or losing that
    ability hampers enforcement of the public interest.
    Presently, a dual-enforcement scheme allows litigants to
    bring direct suit or utilize the resources of the Division on
    Civil Rights (DCR).   Although the LAD has private and
    administrative remedies, election of either statutorily created
    course of action furthers the public and private purpose of the
    LAD –- preventing and eliminating discrimination.     See Fuchilla
    v. Layman, 
    109 N.J. 319
    , 334 (stating that LAD seeks “nothing
    less than the eradication of the cancer of discrimination”
    (quotation marks and citations omitted), cert. denied, 
    488 U.S. 826
    , 
    109 S. Ct. 75
    , 
    102 L. Ed. 2d 51
     (1998)).   Restricting the
    ability of citizens to bring LAD claims is antithetical to that
    societal aspiration and defeats the public policy goal.
    We hold that a private agreement that frustrates the LAD’s
    public-purpose imperative by shortening the two-year limitations
    period for private LAD claims cannot be enforced.
    I.
    In August 2007, plaintiff Sergio Rodriguez, recently laid
    off from his previous job, sought to apply for the position of
    Helper with defendant, Raymours Furniture Company, Inc., t/a
    Raymour & Flanigan.   He went to defendant’s Customer Service
    Center in Monmouth Junction and obtained a job application,
    which was written in English.   Plaintiff, a native of Argentina
    4
    who was not proficient in the English language, brought the
    application home.   A friend assisted plaintiff in filling out
    the application, translating sections in which plaintiff had to
    provide information.
    The bottom of the second (and last) page of the application
    contained a section titled, “Applicant’s Statement - READ
    CAREFULLY BEFORE SIGNING – IF YOU ARE HIRED, THE FOLLOWING
    BECOMES PART OF YOUR OFFICIAL EMPLOYMENT RECORD AND PERSONNEL
    FILE.”   That section contained the following paragraphs:
    I understand this employment application is
    not a promise of an offer of employment. I
    further understand that should I receive and
    accept an offer of employment, my employment
    does not constitute any form of contract,
    implied or expressed, and such employment will
    be terminable at will either by myself or
    Raymour & Flanigan upon notice of one party to
    the other. My continued employment would be
    dependent on satisfactory performance and
    continued need for my services as determined
    by Raymour & Flanigan.
    I authorize investigation of all statements
    contained in this application. I understand
    that misrepresentation or omission of facts
    called for are grounds for a refusal to offer
    employment or a cause of dismissal if hired.
    I AGREE THAT ANY CLAIM OR LAWSUIT RELATING TO
    MY SERVICE WITH RAYMOUR & FLANIGAN MUST BE
    FILED NO MORE THAN SIX (6) MONTHS AFTER THE
    DATE OF THE EMPLOYMENT ACTION THAT IS THE
    SUBJECT OF THE CLAIM OR LAWSUIT. I WAIVE ANY
    STATUTE OF LIMITATIONS TO THE CONTRARY.
    I WAIVE TRIAL BY JURY IN ANY LITIGATION
    ARISING OUT OF, OR RELATING TO, MY EMPLOYMENT
    WITH RAYMOUR & FLANIGAN, INCLUDING CLAIMS OF
    5
    WRONGFUL    OR    RETALIATORY   DISCIPLINE   OR
    DISCHARGE; CLAIMS OF AGE, SEXUAL, SEXUAL
    ORIENTATION, RELIGIOUS, PREGNANCY OR RACIAL
    DISCRIMINATION, CLAIMS UNDER TITLE VII OF THE
    CIVIL RIGHTS ACT, TITLE IX, AMERICANS WITH
    DISABILITIES ACT, AGE DISCRIMINATION IN
    EMPLOYMENT ACT, EMPLOYEE RETIREMENT INCOME
    SECURITY ACT, FAIR LABOR STANDARDS ACT, AND
    ALL   OTHER    APPLICABLE   NON-DISCRIMINATION,
    EMPLOYMENT OR WAGE AND HOUR STATUTES.
    Plaintiff returned the signed application to the Customer
    Service Center the next day.    When asked by the manager on duty
    if he had any questions about the application, plaintiff
    responded in the negative.    Plaintiff later certified in this
    action that he “ha[d] no understanding of the term Statute of
    Limitations,” that he “d[id] not know what the word ‘waive’
    mean[t],” and that he “did not understand that [his] rights
    would be limited in case the company treated [him] illegally or
    unfairly.”
    In mid-September 2007, plaintiff was hired by defendant as
    a Helper.    There is no dispute that his position with the
    company was at-will.    He worked at the Monmouth Junction
    location, until November 2008, when he transferred to a Customer
    Service Center in Randolph.
    At some point after transferring to the Randolph location,
    plaintiff was promoted to Driver.1    For his new position,
    1 It is unclear precisely when plaintiff was promoted.        The
    record as it stands contains conflicting information.
    6
    plaintiff was required to fill out an additional employment
    application.     That second application did not contain the same
    provision -- limiting the applicant’s time for filing any
    potential employment-related claims -- that the first
    application did.
    Early in April 2010, plaintiff injured his knee in a work-
    related accident during a furniture delivery.      Plaintiff ceased
    working shortly after his injury.      Defendant reported the
    accident to its third-party workers’ compensation benefits
    administrator.    The injury was determined to be compensable and
    payments were made for plaintiff’s medical treatments.
    During the summer of 2010, plaintiff underwent surgery and
    physical therapy for his knee injury.      He was cleared to return
    to light-duty work effective September 14, 2010, for a period of
    two weeks.     On October 1, 2010, two days after resuming full-
    duty work, plaintiff was terminated.      His supervisor informed
    him that business was slow.     Defendant maintains that it laid
    plaintiff off as part of a company-wide reduction in force
    (RIF).   Plaintiff disputes that a RIF was the reason for his
    termination when others with less seniority or distinguishing
    features were retained for service.      Plaintiff filed a Claim
    Petition with the Division of Workers’ Compensation on June 9,
    2011.
    7
    Thereafter, on July 5, 2011, nearly seven months after
    being terminated, plaintiff filed a complaint against defendant
    in Superior Court, which action gives rise to this appeal.     His
    complaint alleges illegal employment discrimination based on an
    actual or perceived disability, in violation of the LAD, and
    retaliation for obtaining worker’s compensation benefits, in
    violation of the Workers’ Compensation Act.
    Defendant filed a motion for summary judgment, arguing that
    plaintiff had agreed, pursuant to the waiver provision in
    defendant’s employment application, to limit to six months the
    statute of limitations for any employment-related claims against
    defendant.    Plaintiff responded that the provision was
    unconscionable and unenforceable and, alternatively, that his
    second application for the Driver position, which did not
    contain a similar limiting provision, constituted a novation.
    The trial court rejected plaintiff’s arguments and granted
    summary judgment to defendant.    According to the trial court,
    the provision was clear and unambiguous, citing particularly its
    capital letters and bold print, which commanded the attention of
    the reader.    The trial court also concluded that the contractual
    shortening of the statute of limitations was neither
    unreasonable nor against public policy.
    Plaintiff appealed, again arguing that the provision was
    unconscionable and void as against public policy and that the
    8
    second Driver application constituted a novation.    The Appellate
    Division judgment affirmed the trial court’s grant of summary
    judgment.    Rodriguez v. Raymours Furniture Co., 
    436 N.J. Super. 305
    , 311-12 (App. Div. 2014).
    The appellate panel recognized that plaintiff’s employment
    application amounted to a contract of adhesion but found it
    nonetheless enforceable, pointing to the clear, unambiguous
    language of the application and the fact that plaintiff had
    ample time to review the application when he took it home.     
    Id. at 323-24
    .
    The panel also rejected plaintiff’s argument that, because
    a two-year statute of limitations applies to LAD claims, the
    time frame for bringing such actions could not be modified by
    private contract.    
    Id. at 319
    .   The panel held that, absent a
    controlling prohibitory statute, parties may modify a statute of
    limitations so long as the shortened time period is reasonable.
    The Appellate Division relied on Eagle Fire Protection Corp. v.
    First Indemnity of America Insurance Co., 
    145 N.J. 345
     (1996),
    and Mirra v. Holland America Line, 
    331 N.J. Super. 86
     (App. Div.
    2000), for support in concluding that generally parties can
    shorten a statute of limitations so long as the shortened period
    is reasonable and does not violate public policy.     
    Id.
     at 319-
    20.
    9
    The panel held that both of those conditions were satisfied
    here.   There was no express prohibitory statute, and the panel
    determined that the six-month period was reasonable in length.
    The panel noted that the statute of limitations for bringing an
    LAD claim by means of the administrative process offered through
    the DCR, as opposed to filing a complaint in Superior Court,
    also was six months.   Id. at 320.    According to the panel,
    therefore, contractually shortening the statute of limitations
    to six months did not preclude plaintiff from pursuing any
    remedy offered under the LAD.   Id. at 322.
    Finally, plaintiff’s novation argument was summarily
    rejected on appeal.    Id. at 329.
    We granted plaintiff’s petition for certification.     
    220 N.J. 100
     (2014).   We also granted amicus curiae status to the
    New Jersey State Bar Association, the New Jersey Association for
    Justice, the American Civil Liberties Union of New Jersey, the
    National Employment Lawyers Association, and the Academy of New
    Jersey Management Attorneys.
    II.
    A.
    Plaintiff’s first line of argument rests on principles of
    contract unenforceability based on unconscionability.    He
    contends that a job application with a provision shortening the
    statute of limitations for any future employment-related claims
    10
    is a contract of adhesion, and that in this instance that
    contract of adhesion is both procedurally and substantively
    unconscionable and unenforceable.
    Procedurally, plaintiff emphasizes that, unlike commercial
    contracts negotiated between sophisticated parties, an
    employment application consists of an inherent imbalance of
    power:   Applicants have varying degrees of financial security
    and education levels, which may influence their understanding of
    the contract and prevent them from asking questions of potential
    employers for fear of not being hired.
    Substantively, plaintiff argues that the provision
    frustrates public policy.   Plaintiff argues that the LAD was
    enacted to protect employees, and that allowing private
    companies to create their own periods of limitation overrides
    the legislative policy of encouraging discrimination-free
    workplaces.   Plaintiff points out that this Court in Montells v.
    Haynes, 
    133 N.J. 282
     (1993), interpreted the LAD to have a two-
    year statute of limitations and the Legislature has given that
    interpretation its imprimatur based on more than twenty years of
    silence in the wake of Montells.     Plaintiff highlights the LAD’s
    administrative recourse through the DCR.    Allowing such a
    constricted contractual limitations period, plaintiff says,
    frustrates the LAD remedial scheme overall and limits the option
    to pursue a claim through the DCR.    In other words, the
    11
    shortened time frame precludes plaintiff from exercising both
    options that the LAD otherwise makes available within the two-
    year time frame for filing an LAD claim in Superior Court.
    In the event that the Court were to conclude that the
    limitations period is enforceable, plaintiff’s remaining
    argument focuses on whether the trial court was correct in
    determining that his second employment application (for the
    position of Driver) did not constitute a novation.     Plaintiff
    maintains that the question should have been presented to the
    jury and not dismissed on summary judgment.
    B.
    Defendant asserts that the employment application is
    neither unconscionable nor unenforceable.     Relying on Eagle Fire
    and Mirra, defendant argues that it is well settled in New
    Jersey that parties can privately contract to shorten statutes
    of limitations, and notes further a New York appellate
    determination to enforce the same provision at issue here.    Just
    as the trial and appellate courts found, defendant contends that
    the waiver was clear and unambiguous, rendering it easy to read
    and understand.
    Because no statute to the contrary prohibits a contractual
    provision from shortening the time for suit to six months,
    defendant argues that parties can freely contract to modify
    statutory rights.   Defendant asserts that the provision does not
    12
    interfere with the DCR’s role in investigating and settling LAD
    claims because, unlike the federal scheme, New Jersey does not
    have an administrative exhaustion requirement that in itself
    could take six months to pursue.     According to defendant,
    plaintiffs are free either to pursue the administrative remedy
    or to file suit in Superior Court, so long as they act within
    six months.
    C.
    Amici New Jersey State Bar Association, the New Jersey
    Association for Justice, the American Civil Liberties Union of
    New Jersey, and the National Employment Lawyers Association all
    support plaintiff’s arguments and express concern about allowing
    a private agreement to modify a public law by constricting the
    otherwise applicable limitations period to pursue that statutory
    claim.   Their arguments focus on public policy and the singular
    public-interest importance of the LAD.
    Amicus curiae Academy of New Jersey Management Attorneys
    argues that shortening the two-year statute of limitations for
    LAD claims is not against public policy and is within private
    parties’ right to contract.   Decisions are cited from other
    jurisdictions finding shortened limitations periods reasonable
    and enforceable.   Finally, the Academy argues that shortening
    the time for filing suit encourages employees’ quick pursuit of
    claims, which benefits employers, employees, and the public.
    13
    III.
    Referencing the general principle that a broad private
    right to contract exists, the appellate panel in this matter
    found that principle to govern -- essentially because it could
    find no “controlling statute to the contrary” within the LAD
    that prohibited a shortened limitations period.    Rodriguez,
    supra, 436 N.J. Super. at 319 (quoting Order of United
    Commercial Travelers of Am. v. Wolfe, 
    331 U.S. 586
    , 608, 
    67 S. Ct. 1355
    , 1365, 
    91 L. Ed. 1687
    , 1700 (1947)).    The panel had
    available to it, and cited, only cases that generally dealt with
    private agreements to shorten statutes of limitations pertaining
    to common law actions and cases that did not engage in any
    searching analysis of whether public policy was contravened by
    the shortening of a limitations period for a public interest
    statute.   See id. at 319-20.2   Consequently, the appellate panel
    determined that it had no basis on which to interfere with the
    substance of the parties’ contract in this matter.    In viewing
    the analysis as nothing more than a search for a preempting
    statute, the panel did not sufficiently assess the public-
    2 The only New Jersey decision that the Appellate Division had
    available to cite that concerned a statutory claim was Mirra,
    supra, 
    331 N.J. Super. 86
    . But that decision relies on prior
    cases approving the shortening of non-statutory common law
    actions. 
    Id. at 90-91
    .
    14
    interest purpose of the LAD.     The LAD deserves a closer
    assessment.
    A.
    The LAD occupies a privileged place among statutory
    enactments in New Jersey.     In 1945, prior to passage of our
    modern state constitution, the Legislature enacted the LAD to
    prevent and eliminate practices of discrimination based on race,
    creed, color, national origin or ancestry, and created an
    enforcement agency to achieve that goal.     L. 1945, c. 169.
    The LAD is an express exercise of the state’s police
    powers.    N.J.S.A. 10:5-2.   In relying on police powers when
    enacting the LAD, the Legislature recognized nothing less than a
    civil right.     The exercise of police power was deemed necessary
    “for the protection of the public safety, health and morals and
    to promote the general welfare and in fulfillment of the
    provisions of the Constitution of this State guaranteeing civil
    rights.”    
    Ibid.
    In justifying the LAD’s enactment, the Legislature voiced
    its reasons for declaring abhorrence to discrimination in this
    state.     It stated that practices of forms of discrimination
    against any of New Jersey’s inhabitants “are matters of concern
    to the government of the State, and that such discrimination
    threatens not only the rights and proper privileges of the
    inhabitants of the State but menaces the institutions and
    15
    foundation of a free democratic State[.]”      N.J.S.A. 10:5-3.
    Further, the Legislature declared “its opposition to such
    practices of discrimination when directed against any person”
    for the forbidden reasons, and certain others connected by
    family, or employment, or otherwise listed, “in order that the
    economic prosperity and general welfare of the inhabitants of
    the State may be protected and ensured.”    
    Ibid.
       And connecting
    the harm to the individual to the harm that is visited on the
    State and the public interest by such actions, the Legislature
    did not mince words:    “The Legislature further finds that
    because of discrimination, people suffer personal hardships, and
    the State suffers a grievous harm.”    
    Ibid.
    Accordingly, it has long been recognized that the LAD seeks
    unequivocally to “eradicate” discrimination.     Jackson v. Concord
    Co., 
    54 N.J. 113
    , 124 (1969).    Our decisional law respects that
    private interests are intertwined with the public interests
    furthered by the LAD.    See e.g., Lehmann v. Toys ‘R’ Us, 
    132 N.J. 587
    , 600 (1993) (stating that LAD was enacted “to protect
    not only the civil rights of individual aggrieved employees but
    also to protect the public’s strong interest in a
    discrimination-free workplace” (citation omitted)).     As further
    proof that eradication of discrimination is a public interest,
    the Legislature cast a wide net in crafting what is included
    among LAD violations.    The LAD is violated not only when an
    16
    individual of a protected class is discriminated against, but
    also when reprisal is taken against any person who opposed such
    actions or practices forbidden by the LAD or who aided or
    encouraged any person in the exercise or enjoyment of any right
    granted or protected under the LAD.     N.J.S.A. 10:5-12(d).
    B.
    To “prevent and eliminate” discrimination, the Legislature
    created a division now known as the Division on Civil Rights.
    See L. 1945, c. 169, § 6.   Recognizing that “prevention of
    unlawful discrimination vindicates not only the rights of
    individuals but also the vital interests of the State,” the DCR
    enforces the LAD to further both.     Ibid.   The LAD originally
    “provided for the filing of complaints with the Division Against
    Discrimination,” L. 1945, c. 169, § 12, which was replaced by
    the DCR, L. 1960, c. 59, § 3.   In 1979, the LAD was amended to
    provide for a right of action in the Superior Court, in addition
    to the administrative remedy originally available.     L. 1979, c.
    404, § 1.
    In Montells, 
    supra,
     
    133 N.J. at 285
    , this Court determined
    what statute of limitations would apply to LAD claims because
    the LAD was silent as to a limitations period.     Montells held
    that the two-year limitations period of N.J.S.A. 2A:14-2, which
    is applicable in personal injury actions, comported with the
    purpose of the LAD and, importantly, provided needed uniformity,
    17
    regardless of the underlying factual nature of the particular
    LAD claim.   
    Id. at 291-92
    .   Twenty-three years later, the
    Legislature has registered its tacit approval of that
    determination.    The lack of legislative action to signal
    disavowal of the two-year limitations period is significant in
    light of the many times since Montells was decided that the
    Legislature has taken affirmative steps to amend the LAD in
    other respects.   See L. 1996, c. 126, §§ 1, 2, 4-10; L. 1997, c.
    179, § 1; L. 2001, c. 254, §§ 1, 2; L. 2001, c. 385, § 1; L.
    2002, c. 82, §§ 1-4, 6; L. 2003, c. 72, § 1; L. 2003, c. 180, §§
    3-25 ; L. 2003, c. 246, §§ 11, 12; L. 2003, c. 293, § 1; L.
    2004, c. 130, § 37; L. 2005, c. 258, § 1; L. 2006, c. 88, §§ 1-
    4; L. 2006, c. 100, §§ 1-15; L. 2006, c. 103, §§ 1, 88; L. 2007,
    c. 325, §§ 1, 2; L. 2009, c. 205, § 1; L. 2013, c. 154, § 1; L.
    2013, c. 220, §§ 1, 2.
    Indeed, the LAD has been amended many times since
    originally enacted.    The Legislature’s activity has been in one
    direction.   It has acted only to strengthen the LAD, adding more
    protections and for more classes of individuals.    See L. 1951,
    c. 64, § 1 (adding service in Armed Forces of United States as
    protected class); L. 1962, c. 37, § 2 (adding age as protected
    class); L. 1970, c. 80, § 8 (adding marital status and sex as
    protected classes); L. 1972, c. 114, § 2 (adding disability as
    protected class); L. 1977, c. 456, § 5 (adding public access to
    18
    facilities for service and guide dog trainers); L. 1980, c. 46,
    §§ 4, 5 (extending disability protections to deaf persons); L.
    1981, c. 185, § 1 (extending disability protections to persons
    with blood traits for numerous disorders); L. 1983, c. 412, § 2
    (imposing penalties for violating LAD); L. 1990, c. 12, § 1
    (authorizing recovery of emotional distress damages); L. 1990,
    c. 12, § 2 (providing jury trials in LAD cases); L. 1991, c.
    493, § 1 (amending definition of handicapped to include persons
    with AIDS and HIV); L. 1991, c. 519, § 1 (adding affectional or
    sexual orientation as protected class); L. 1992, c. 146, § 1
    (adding familial status as protected class); L. 1996, c. 126, §
    5 (making it unlawful to discriminate for refusing to submit to
    genetic testing or refusing to reveal genetic testing
    information); L. 1997, c. 179, § 1 (making it unlawful to
    discriminate based on genetic information); L. 2001, c. 385, § 1
    (making it unlawful to discriminate against employee who
    displays American flag); L. 2002, c. 82, § 3 (making it unlawful
    for landlords to discriminate based on source of income or age
    of children); L. 2003, c. 180, § 12 (providing “substantially
    same protections against discrimination as provided under
    Federal Fair Housing Act”); L. 2003, c. 246, § 12 (adding
    protections for individuals in domestic partnerships); L. 2003,
    c. 72, §§ 2, 3 (providing separate standards for handicapped
    access in public buildings versus multi-family dwellings); L.
    19
    2006, c. 100, § 2 (adding gender identity or expression as
    protected class); L. 2006, c. 103, §§ 1, 88 (adding protections
    for individuals in civil unions); L. 2013, c. 220, § 1
    (requiring accommodations for pregnant women and women
    recovering from childbirth).
    C.
    To pursue relief under the LAD, a person alleging
    discrimination can file a complaint with the DCR within six
    months of the cause of action or file a direct suit in the
    Superior Court within two years.       N.J.S.A. 10:5-13; N.J.S.A.
    10:5-18; see Garfinkel v. Morristown Obstetrics & Gynecology
    Assocs., P.A., 
    168 N.J. 124
    , 131 (2001) (“[T]here is a clear
    mandate of public policy permitting persons alleging violations
    of the LAD to proceed administratively or judicially.” (quoting
    Ackerman v. The Money Store, 
    321 N.J. Super. 308
    , 324 (Law Div.
    1998))).   However, the Legislature requires an election of
    remedy for an LAD action.    Once a party files a Superior Court
    action, he or she may not file a complaint with the DCR while
    that action is pending.     N.J.S.A. 10:5-13.    The same is true if
    an aggrieved party first files with the DCR; during the pendency
    of the matter with the DCR, an aggrieved party cannot file with
    the Superior Court.   N.J.S.A. 10:5-27.     Once a finding is made
    in either the Superior Court or the DCR, “the final
    determination therein shall exclude any other action, civil or
    20
    criminal, based on the same grievance of the individual
    concerned.”    Ibid.3
    Permitting an aggrieved party to bring a discrimination
    claim to the DCR (within six months) furthers important public
    policies of this state.    First, it allows for an alternative
    dispute resolution of the discrimination claim, and New Jersey
    has a “strong public policy in favor of the settlement of
    litigation.”    Gere v. Louis, 
    209 N.J. 486
    , 500 (2012); see also
    Bell Tower Condo. Ass’n v. Haffert, 
    423 N.J. Super. 507
    , 510
    (App. Div.) (noting “the long-established public policy of this
    State” favoring alternative dispute resolution), certif. denied,
    
    210 N.J. 217
     (2012).    Discrimination claims take time and
    require resources to pursue.   Investigation, discovery between
    the parties, and possible conciliation or settlement discussions
    3 The LAD does not contain an administrative exhaustion
    requirement that a party first file his or her complaint with
    the DCR before filing suit in Superior Court. N.J.S.A. 10:5-13.
    Because of that, our scheme differs from the federal employment
    discrimination scheme, which requires a party to first file his
    or her complaint with the EEOC within 180 days and receive a
    right-to-sue letter before commencing litigation. 42 U.S.C.A. §
    2000e-5(e), (f)(1). An aggrieved party would therefore be
    foreclosed from filing suit under federal law if he or she had
    agreed to a shortened six-month period of limitations. For
    those reasons, federal courts have invalidated a six-month
    period if there is an administrative exhaustion requirement.
    Our statutory scheme differs and accordingly our analysis does
    as well. However, the absence of an administrative exhaustion
    requirement does not answer whether a contractually shortened
    limitations period contravenes the public-interest purpose
    advanced in our anti-discrimination scheme.
    21
    can prove lengthy and expensive.     For those reasons, the LAD
    expects that the DCR will play an important role.     When a party
    elects to purse a claim administratively, he or she is “availing
    himself [or herself] of a means of redress normally swifter and
    less expensive than formal litigation.”     Sprague v. Glassboro
    State Coll., 
    161 N.J. Super. 218
    , 226 (App. Div. 1978); see
    N.J.S.A. 10:5-14, -15, -16, -17, -19.     Thus, the DCR’s ability
    to evaluate and investigate discrimination claims is consistent
    with the public policy of our State that favors alternative
    dispute resolution.
    Although the DCR process is designed to provide more timely
    resolution than an action in Superior Court, that aspirational
    goal may not always be met.4   “When that means of redress fails
    to achieve those goals, an injured party is entirely free to
    proceed in Superior Court . . . . and [the] pending complaint
    before the DCR may be withdrawn at any time provided that the
    DCR has not made a final determination.”     Wilson v. Wal-Mart
    4  The administrative remedy of the LAD may not always work
    swiftly. The Legislature anticipated that a DCR investigation
    may require more than six months from the filing of the
    complaint with the DCR. If the DCR investigation extends beyond
    six months from the filing of the complaint, the complainant may
    request that the matter be transferred for a hearing with the
    Office of Administrative Law and, upon such request, the DCR
    “shall file the action with the Office of Administrative Law,”
    unless the DCR has already determined there is no probable cause
    to credit the allegations. N.J.S.A. 10:5-13.
    22
    Stores, 
    158 N.J. 263
    , 270 (1999).     An aggrieved party can thus
    avail himself or herself of more than one forum as a complaint
    winds its way through the administrative and judicial process.
    The legislatively designed scheme acknowledges and allows a
    litigant to potentially utilize both forums, subject to the
    outer limit of the two-year limitations period for bringing an
    action in court, when the administrative procedure lags.
    Second, permitting the aggrieved person to bring his or her
    claim to the DCR allows the DCR to perform the function that the
    LAD mandates –- to prevent and eliminate discrimination.     See L.
    1945, c. 169.    In addition to making the aggrieved party whole,
    the DCR has responsibility for curbing the behavior of the
    discriminator.    When a complaint is brought to the DCR, the
    DCR’s role is not simply to stand in the shoes of the aggrieved
    party and bring the claim on his or her behalf.    The DCR “has a
    completely separate law enforcement interest in prosecuting the
    alleged discrimination[.]”    Dixon v. Rutgers, 
    110 N.J. 432
    , 459
    (1988).   The DCR represents the aggrieved public, which has been
    injured by the perpetuation of discrimination that our society
    deems intolerable.
    IV.
    A.
    23
    This case raises for us a question of first impression.
    Undoubtedly, there is a strong belief in this state, as
    elsewhere, in the freedom to contract.
    [Persons]   of   “full   age   and   competent
    understanding” have the “utmost liberty of
    contracting.”     Contracts so freely and
    voluntarily made, in the absence of express or
    implied prohibition, are sacred and are
    enforced by courts of justice. And courts do
    “not lightly interfere with this freedom of
    contract.”
    [Sparks v. St. Paul Ins. Co., 
    100 N.J. 325
    ,
    335 (1985) (quoting Printing Registering Co.
    v. Sampson, 19 Eq. 462, 465 (quoted in Driver
    v. Smith, 
    89 N.J. Eq. 339
    , 359 (1918))).]
    But the right of freedom to contract “is not such an
    immutable doctrine as to admit of no qualification.”    Henningsen
    v. Bloomfield Motors, Inc., 
    32 N.J. 358
    , 388 (1960).    The right
    must recede to “prevent its abuse, as otherwise it could be used
    to override all public interests.”   
    Ibid.
     (quoting Morehead v.
    New York ex rel. Tipaldo, 
    298 U.S. 587
    , 627, 
    56 S. Ct. 918
    , 
    80 L. Ed. 1347
    , 1364 (1936) (Hughes, C.J., dissenting)).
    Here we have the public interest to consider.    The LAD
    exists for the good of all the inhabitants of New Jersey.
    N.J.S.A. 10:5-3.   The LAD and its processes are imbued with a
    public-interest agenda.   See supra at ___ (slip op. at 15-17).
    Although the question before us arises in a private action under
    the LAD, this matter, like all LAD actions, concerns more than a
    purely private cause of action affecting only private interests.
    24
    The private right of action authorized by the LAD advances and
    fulfills the private and legislatively declared public interest
    in the elimination of discrimination.    N.J.S.A. 10:5-2, -3.
    Hence a contractual limitation on an individual’s right to
    pursue and eradicate discrimination of any form prohibited under
    the LAD is not simply shortening a limitations period for a
    private matter.   If allowed to shorten the time for filing
    plaintiff’s LAD action, this contractual provision would curtail
    a claim designed to also further a public interest.    As to the
    LAD, there is a marriage of interests that cannot be divorced.
    In respect of the limitations period for LAD actions, a
    two-year period is the span of time within which an LAD claim
    may be brought in Superior Court.    Montells so holds, but there
    is more to it than that.   The Legislature’s more than two-
    decades-long acceptance of the two-year limitations period
    established by Montells for LAD claims has woven that
    limitations period into the fabric of the LAD.   It is part of
    the statutory program and how it operates.   Thus, a shortening
    of that limitations period must be examined for its substantive
    impact to determine whether any shortening is impliedly
    prohibited by the LAD scheme.
    First, it bears immediate consideration that shortening the
    time permitted for bringing an LAD action in Superior Court
    directly impacts and undermines the integrated nature of the
    25
    statutory avenues of relief and the election of remedies that
    are substantively available to victims of discrimination under
    the LAD.
    An LAD complainant has two years to file his or her action
    in Superior Court, and, during that time, the individual may
    choose between the two means of relief that the LAD authorizes.
    See N.J.S.A. 10:5-13.   The Legislature allows an LAD litigant to
    take advantage of the less costly and more efficient process
    offered through the administrative remedy, but, if that process
    extends too long, the aggrieved individual can opt to withdraw
    his or her administrative complaint and file in Superior Court,
    using that action as his or her means to pursue vindication of
    the private and public interest in eradicating and remedying the
    challenged discriminatory practice.   Ibid.   Explicitly then, the
    Legislature understood and accepted that public policy requires
    a more lengthy period of time to obtain LAD relief through that
    permissible combination of avenues.
    The Legislature’s tacit approval of the two-year
    limitations period accommodates the two processes available
    under the LAD.   A shortening of the limitations period
    applicable under law undermines and thwarts the legislative
    scheme that includes the DCR remedy as a meaningful option.    In
    fact, the instant contractual limitations period works as an
    effective divestiture of the right to pursue an administrative
    26
    remedy.   The two forums that the LAD makes available both
    protect the public interest in identifying, rectifying, and
    eliminating discrimination.   That public interest in rooting out
    forbidden discrimination may not be lightly contracted away by
    private arrangement.
    Second, a statute of limitations period short of two years
    effectively eliminates claims.     As a practical matter, it takes
    time for an individual to bring his or her claim to an attorney.
    The individual may not immediately realize that he or she has
    been a victim of discrimination.      See, e.g., Henry v. N.J. Dep’t
    of Human Servs., 
    204 N.J. 320
    , 335-39 (2010) (recognizing that
    claimants in LAD cases may not be immediately aware of their
    cognizable claims).    Having arrived at an attorney’s office, an
    individual may not realize that he or she signed or agreed to a
    waiver of the two-year limitations period.      The two-year period
    established in Montells, supra, was designed purposefully to
    impose uniformity and certainty.      
    133 N.J. at 291-92
    .   The
    contractual shortening of the limitation period will frustrate
    that public policy, and lead to the dismissal of otherwise
    meritorious LAD claims.
    Conversely, a shortened statute of limitations might compel
    an attorney to file a premature LAD action, whereas a thorough
    investigation might reveal a lack of a meritorious claim.         One
    cannot ignore that an attorney’s investigation into the
    27
    purported claim may take many months after the client arrives
    for a consultation.   Even the LAD itself acknowledges that the
    DCR investigatory process may take more than six months, and it
    includes a means for a complainant to accelerate the matter
    directly to the OAL after 180 days.   N.J.S.A. 10:5-13.   Such
    necessary steps and more, which are involved in bringing a
    complaint to an attorney, and investigating the matter, must be
    considered in weighing the substantive effect of any contractual
    shortening of the otherwise applicable two-year statute of
    limitations for LAD actions.
    Moreover, it cannot be overlooked that our case law has
    built in powerful incentives for employers to first receive
    workplace complaints, investigate them, and respond
    appropriately to limit their liability.   See Aguas v. State, 
    220 N.J. 494
    , 516-17 (2015).   Any shortening of the current two-year
    statute of limitations period imposed by law would seriously
    affect an employer’s ability to protect itself.   Employers are
    partners in promoting the public policy of this state to deter
    and eradicate forbidden discrimination.
    Our law does recognize that an individual may agree by
    contract to submit his or her statutory LAD claim to alternative
    dispute resolution and therefore different processes.     See
    Garfinkel, 
    supra,
     
    168 N.J. at 131
     (acknowledging LAD claim may
    be submitted to arbitration forum).   However, in permitting the
    28
    submission of an LAD claim to an alternative forum by operation
    of contract, the contract is examined to determine whether
    substantive rights have been precluded.   See Martindale v.
    Sandvik, Inc., 
    173 N.J. 76
    , 93-94 (2002) (holding same and
    noting that “[b]y agreeing to arbitrate a statutory claim, a
    party does not forgo the substantive rights afforded by the
    statute; it only submits to their resolution in an arbitral
    rather than a judicial forum” (quoting Mitsubishi Motors Corp.
    v. Soler Chrysler-Plymouth, Inc., 
    473 U.S. 614
    , 628, 
    105 S. Ct. 3346
    , 3354, 
    87 L. Ed. 2d 444
    , 456 (1985))).   In this instance,
    plaintiff’s substantive right to utilize all available avenues
    of relief, in tandem, is effectively foreclosed.   As the six-
    month period runs, litigants would be forced to choose between
    filing with the DCR or filing in Superior Court because there
    would not be enough time to choose to begin with a filing with
    the DCR.   Further, the shortening of the applicable statute of
    limitations, if allowed here, results in cutting off the
    opportunity to fulfill the public interest in eradicating
    discrimination.
    Review of the interplay between the LAD’s administrative
    remedy and right to file in Superior Court, and the joint public
    and private interests that are advanced by an LAD discrimination
    claim pursued in either forum, compel the conclusion that the
    contractual shortening of the LAD’s two-year limitations period
    29
    for a private action is contrary to the public policy expressed
    in the LAD.     The DCR remedy must remain accessible and vibrant.
    It cannot be eviscerated, as would occur if a shortening of the
    present two-year limitations period were to be contractually
    permitted.     And the anti-discrimination public policy to be
    fulfilled through LAD claims may not be contractually curtailed
    by a limitation on the time for such actions.     The waiver
    provision at issue in this matter is therefore unenforceable as
    to the LAD.5
    In concluding, we note that the decision that we reach
    today is rooted in the unique importance of our LAD and the
    necessity for its effective enforcement.     Other courts across
    the country have evaluated the enforceability of similar
    shortening of statute-of-limitations provisions as applied to
    their own state employment discrimination laws.     At least two
    states have deemed these provisions contrary to public policy
    and refused to enforce them –- focusing on the public purpose
    and benefit of anti-discrimination laws.
    The Supreme Court of Kansas voided a provision in an
    employee handbook that required all potential claims against the
    employer to be brought within six months of the cause of action.
    5 To the extent that plaintiff’s worker’s compensation
    retaliation claim is derivative of his LAD action, the waiver is
    inapplicable to that claim as well.
    30
    Pfeifer v. Fed. Express Corp., 
    304 P.3d 1226
     (Kan. 2013).       At
    issue was the worker’s retaliation claim brought after the
    contracted-for six-month period.     Id. at 1229.   The court held
    that the provision “restricting an employee’s time to bring a
    retaliatory discharge claim for a job termination suffered
    following that employee’s exercise of a statutory right
    necessarily impedes the enforcement of that right and the public
    policy underlying it.”   Id. at 1234.    Similarly, a California
    appellate court refused to enforce a provision in an employment
    application that shortened the statute of limitations for
    employment claims to six months.     Ellis v. U.S. Sec. Assocs.,
    
    169 Cal. Rptr. 3d 752
    , 755 (Cal. Ct. App. 2014).     Although
    California’s scheme has an administrative exhaustion
    requirement, the court’s focus was more broad, emphasizing that
    anti-discrimination laws “inure[] to the benefit of the public
    at large rather than to a particular employer or employee.”        Id.
    at 756 (citation omitted).   But see Hunt v. Raymour & Flanigan,
    
    105 A.D.3d 1005
     (N.Y. App. Div. 2013) (upholding six-month
    statute of limitations provision contained in Raymour &
    Flanigan’s job application without engaging in analysis of
    contrary public policy or public benefit reaped through anti-
    discrimination laws).
    We accordingly reverse the judgment of the Appellate
    Division on the enforceability of the waiver provision as to
    31
    plaintiff’s LAD claim.   In light of our holding, it is
    unnecessary to reach the novation argument advanced by
    plaintiff.
    V.
    This matter was argued in part on the basis of
    unconscionability of the challenged waiver provision.     Although
    our holding has proceeded down a different analytic path, we add
    that, undoubtedly, courts may refuse to enforce contracts, or
    discrete contract provisions, that are unconscionable.        See
    Muhammad v. Cty. Bank of Rehoboth Beach, 
    189 N.J. 1
    , 15 (2006),
    cert. denied, 
    549 U.S. 1338
    , 
    127 S. Ct. 2032
    , 
    167 L. Ed. 763
    (2007).   The unconscionability determination requires evaluation
    of both procedure and substance.     Procedural unconscionability
    “can include a variety of inadequacies, such as age, literacy,
    lack of sophistication, hidden or unduly complex contract terms,
    bargaining tactics, and the particular setting existing during
    the contract formation process.”     
    Ibid.
     (quoting Sitogum
    Holdings, Inc. v. Ropes, 
    352 N.J. Super. 555
    , 564 (Ch. Div.
    2002)).
    Here the reduced period for bringing an LAD action, among
    other employment-related claims, was contained in an employment
    application.   Simply because the contract term was in an
    employment application does not end the inquiry for
    enforceability.   In Martindale, 
    supra,
     
    173 N.J. at 81
    , we upheld
    32
    an agreement to arbitrate contained in an employment
    application.   However, the employee was a human resources
    officer, a more sophisticated employee than plaintiff, an
    applicant for an entry-level position.   To apply for the needed
    job, plaintiff in this case was presented with a take-it-or-
    leave-it application.   There was no bargaining here.   The
    instant matter plainly involves a contract of adhesion and
    therefore necessarily involves indicia of procedural
    unconscionability.   See Delta Funding Corp. v. Harris, 
    189 N.J. 28
    , 39 (2006).   Moreover, the employment application at issue in
    Martindale did not restrict the rights of employees to bring
    claims; it merely utilized an arbitration clause to agree in
    which forum to bring them.
    When a contract is one of adhesion, the inquiry requires
    further analysis of unconscionability.   Rudbart v. N. Jersey
    Dist. Water Supply Comm’n, 
    127 N.J. 344
    , 354, cert. denied sub.
    nom. First Fidelity Bank, N.A. v. Rudbart, 
    506 U.S. 871
    , 
    113 S. Ct. 203
    , 
    121 L. Ed. 2d 145
     (1992).   Our Court has applied four
    factors for evaluating unconscionability of contracts of
    adhesion:   “[1] the subject matter of the contract, [2] the
    parties’ relative bargaining positions, [3] the degree of
    economic compulsion motivating the ‘adhering’ party, and [4] the
    public interests affected by the contract.”   
    Id. at 356
    .     Those
    factors focus on procedural and substantive aspects of the
    33
    contract “to determine whether the contract is so oppressive, or
    inconsistent with the vindication of public policy, that it
    would be unconscionable to permit its enforcement.”   Delta
    Funding, 
    supra,
     189 N.J. at 40 (citations omitted).   In this
    instance, were an unconscionability analysis to be the prism
    through which a shortening of the LAD’s statute of limitations
    should be analyzed, Rudbart’s fourth factor, namely “the public
    interests affected by the contract,” Rudbart, 
    supra,
     
    127 N.J. at 356
    , would feature in the analysis and would have led us to the
    same outcome based on the anti-discrimination concerns expressed
    in the LAD.
    VI.
    The judgment of the Appellate Division is reversed.
    CHIEF JUSTICE RABNER; JUSTICES ALBIN, PATTERSON, and
    SOLOMON; and JUDGE CUFF (temporarily assigned) join in JUSTICE
    LaVECCHIA’s opinion. JUSTICE FERNANDEZ-VINA did not
    participate.
    34
    SUPREME COURT OF NEW JERSEY
    NO.       A-27                                   SEPTEMBER TERM 2014
    ON CERTIFICATION TO             Appellate Division, Superior Court
    SERGIO RODRIGUEZ,
    Plaintiff-Appellant,
    v.
    RAYMOURS FURNITURE COMPANY,
    INC., a corporation, t/a
    RAYMOUR & FLANIGAN,
    Defendant-Respondent.
    DECIDED                June 15, 2016
    Chief Justice Rabner                      PRESIDING
    OPINION BY            Justice LaVecchia
    CONCURRING/DISSENTING OPINIONS BY
    DISSENTING OPINION BY
    CHECKLIST                               REVERSE
    CHIEF JUSTICE RABNER                          X
    JUSTICE LaVECCHIA                             X
    JUSTICE ALBIN                                 X
    JUSTICE PATTERSON                             X
    JUSTICE FERNANDEZ-VINA                ------------------
    JUSTICE SOLOMON                               X
    JUDGE CUFF (t/a)                              X
    TOTALS                                        6