Tonique Griffin v. City of East Orange (074937) , 225 N.J. 400 ( 2016 )


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  •                                                       SYLLABUS
    (This syllabus is not part of the opinion of the Court. It has been prepared by the Office of the Clerk for the
    convenience of the reader. It has been neither reviewed nor approved by the Supreme Court. Please note that, in the
    interest of brevity, portions of any opinion may not have been summarized.)
    Tonique Griffin v. City of East Orange (A-32-14) (074937)
    Argued December 2, 2015 -- Decided June 22, 2016
    PATTERSON, J., writing for a unanimous Court.
    In this appeal, the Court addresses whether the trial court erred in barring the testimony of a witness who
    claimed that her superiors directed her to lie to the person investigating sexual harassment claims.
    In October 2009, plaintiffs Tonique Griffin, Virginia Best, and Rosalyn Walker, employees of the City of
    East Orange (City), each filed internal reports alleging that they were sexually harassed by Obed Prinvil, a
    supervisor. The City Council retained an outside attorney, Dina Mastellone, to conduct an independent
    investigation. Mastellone interviewed plaintiffs, Prinvil, and other City employees, including Corletta Hicks, a
    personal friend of Griffin and an aide to the City’s then-Mayor, Robert Bowser (Mayor Bowser). Hicks, who had no
    personal knowledge of any of the alleged incidents, informed Mastellone that Griffin and Best “have always been a
    mess,” and that Griffin had a relationship with Prinvil and filed her complaint in an effort to “take money from the
    City.” Hicks also portrayed Prinvil as a “phenomenal” and cautious director, who always acted professionally.
    Mastellone concluded that none of the three complainants had been sexually harassed or subjected to a hostile work
    environment based on their gender.
    Plaintiffs sued the City, and others, under the Law Against Discrimination (LAD), N.J.S.A. 10:5-1 to -49,
    alleging hostile work environment sexual harassment, quid pro quo sexual harassment, and retaliation. The City
    asserted that it took reasonable care to promptly correct any harassing behavior and that it implemented, applied, and
    disseminated effective anti-harassment policies and procedures. Subsequently, Hicks filed a separate, unrelated
    complaint against the City with the federal Equal Employment Opportunity Commission (EEOC), and a later LAD
    action against the City, Mayor Bowser, and another individual.
    During Hicks’s deposition in plaintiffs’ case, she admitted that Mayor Bowser had instructed her to
    undermine Griffin’s credibility and build up Prinvil’s character in her interview with Mastellone. Plaintiffs
    consented to the City’s request that Hicks be barred from testifying about her EEOC complaint and lawsuit against
    the City and Mayor Bowser, but the City subsequently asserted that plaintiffs should not be permitted to discuss
    Hicks’s allegation that Mayor Bowser had corrupted the investigation because that allegation also was connected to
    her separate litigation. The trial court agreed, ruling that the evidence would not be relevant to any issue other than
    plaintiffs’ claims for punitive damages and barring plaintiffs from presenting Hicks’s testimony on any subject.
    At trial, the City substantially relied on Mastellone’s investigation. At the close of evidence, the trial court
    granted the City’s motion for a directed verdict as to the quid pro quo sexual harassment claim and plaintiffs’
    punitive damages claim. The remaining issues were submitted to the jury, which returned a verdict of no cause as to
    all claims. Judgment was entered in favor of the City.
    Plaintiffs appealed, and the Appellate Division affirmed the trial court’s evidentiary determinations,
    including its decision to bar Hicks’s testimony. The panel agreed with the trial court that Hicks’s testimony was not
    relevant because she did not work in the same department as Prinvil and two of the plaintiffs. It further ruled that,
    even if her testimony were relevant, it would have been unduly prejudicial. The Court granted certification, limited
    to the question of “whether the trial court erred in barring the testimony of a witness who claimed that her superiors
    directed her to lie to the person investigating plaintiffs’ claims of sexual harassment.” 
    220 N.J. 265
    (2015).
    HELD: The trial court erred when it barred the testimony of a witness who claimed that her superiors instructed her
    to lie to the person investigating sexual harassment claims because the testimony was relevant to plaintiffs’ claims
    for compensatory and punitive damages arising from hostile work environment sexual harassment, satisfied an
    exception to the hearsay rule, and its relevance was not substantially outweighed by the risk of undue prejudice.
    1. A trial court’s evidentiary determinations are entitled to deference and are reviewed for an abuse of discretion.
    The Court’s analysis of the trial court’s evidentiary ruling begins with the question of whether the excluded evidence
    1
    was relevant under N.J.R.E. 401, and requires analysis of the connection between the statements that Hicks
    attributed to Mayor Bowser and plaintiffs’ claims for compensatory and punitive damages arising from alleged
    hostile work environment sexual harassment. (pp. 14-17)
    2. Here, plaintiffs asserted two distinct theories of employer liability for hostile work environment sexual
    harassment, first claiming that the City was directly liable for negligence, an analysis of which requires
    consideration of whether City officials made a commitment that sexual harassment would not be tolerated and took
    concrete steps to eradicate it. Plaintiffs’ second claim, that the City is vicariously liable for Prinvil’s alleged
    conduct, similarly hinges on the conduct and attitude of the City’s senior management. As an affirmative defense to
    plaintiffs’ claim of vicarious liability, the City relied on its implementation of effective anti-harassment policies and
    procedures, arguing that it took reasonable steps to prevent sexual harassment and to respond to plaintiffs’
    allegations and emphasizing Mayor Bowser’s leadership in its anti-discrimination initiatives. Like the hostile work
    environment sexual harassment claims, plaintiffs’ claims for punitive damages also compelled an assessment of the
    manner in which the City’s upper management addressed the alleged conduct. (pp. 17-21)
    3. Although Hicks did not witness the incidents alleged in plaintiffs’ claims, her testimony directly related to the
    attitude of the City’s upper management toward sexual harassment in general, and its response to plaintiffs’
    allegations in particular. Were the jury to believe Hicks’s account of her conversation with Mayor Bowser, it might
    have concluded that the City’s most senior official materially interfered in the independent investigation of
    plaintiffs’ claims. This would have supported plaintiffs’ hostile work environment sexual harassment claims under
    both the direct and vicarious liability theories, undermined the City’s affirmative defense, and strengthened
    plaintiffs’ punitive damages claims. Consequently, the proffered evidence is directly relevant to plaintiffs’ hostile
    work environment sexual harassment claims. (pp. 21-23)
    4. Since Hicks’s proposed testimony about her alleged conversations with Mayor Bowser included out-of-court
    statements offered to prove the truth of the matter asserted therein, the hearsay rule, N.J.R.E. 801(c), is implicated.
    Thus, the Court also considers whether the evidence at issue is admissible under N.J.R.E. 803(b), which provides for
    an exception to the hearsay rule for a statement by a party-opponent. Since Mayor Bowser, a senior official in the
    City’s organizational structure, was the City’s agent when he allegedly spoke with Hicks about her interview with
    Mastellone and the alleged statements directly concerned his responsibilities as Mayor, the hearsay statements in
    Hicks’s proposed testimony fall within the exception and are admissible. (pp. 23-25)
    5. Hicks’s testimony also is not barred under N.J.R.E. 403, which allows for the exclusion of relevant testimony if
    its probative value is substantially outweighed by the risk of undue prejudice. Had plaintiffs been permitted to call
    Hicks as a witness, subject to the City’s cross-examination, her testimony about Mayor Bowser could have been
    accepted as true or rejected as incredible by the jury. Hicks’s highly relevant testimony is not inadmissible merely
    because it could have negatively impacted the defense, and the trial court’s decision to bar her testimony was an
    abuse of discretion. Thus, the Court reverses the Appellate Division’s judgment affirming the trial court’s dismissal
    of plaintiffs’ claims for compensatory and punitive damages arising from alleged hostile work environment sexual
    harassment, and remands those claims to the trial court for a new trial. (pp. 25-29)
    The judgment of the Appellate Division is AFFIRMED IN PART and REVERSED IN PART, and the
    matter is REMANDED for further proceedings consistent with this opinion.
    CHIEF JUSTICE RABNER, JUSTICES ALBIN and SOLOMON, and JUDGE CUFF (temporarily
    assigned) join in JUSTICE PATTERSON’s opinion. JUSTICES LaVECCHIA and FERNANDEZ-VINA did
    not participate.
    2
    SUPREME COURT OF NEW JERSEY
    A-32 September Term 2014
    074937
    TONIQUE GRIFFIN,
    Plaintiff-Appellant,
    v.
    CITY OF EAST ORANGE,
    Defendant-Respondent,
    and
    OBED PRINVIL, ADMINISTRATOR
    REGINALD LEWIS, and CLAUDE CRAIG,
    Defendants.
    VIRGINIA BEST and ROSALYN WALKER,
    Plaintiffs-Appellants,
    v.
    CITY OF EAST ORANGE,
    Defendant-Respondent,
    and
    OBED PRINVIL, ADMINISTRATOR
    REGINALD LEWIS, and CLAUDE CRAIG,
    Defendants.
    Argued December 2, 2015 – Decided June 22, 2016
    On certification to the Superior Court,
    Appellate Division.
    Charles P. Cohen argued the cause for
    appellants.
    1
    Avis Bishop-Thompson argued the cause for
    respondent (DeCotiis, Fitzpatrick & Cole,
    attorneys).
    Deborah L. Mains submitted a brief in
    support of amicus curiae New Jersey
    Association for Justice (Costello & Mains,
    attorneys).
    JUSTICE PATTERSON delivered the opinion of the Court.
    This appeal arises from a judgment in favor of the
    defendant employer in a sexual harassment case.    We review the
    Appellate Division’s determination affirming the trial court’s
    decision to bar the testimony of a fact witness.
    Plaintiffs Tonique Griffin (Griffin), Virginia Best (Best)
    and Rosalyn Walker (Walker), employees of the City of East
    Orange (City), alleged that they were sexually harassed by a
    supervisor.   In the wake of plaintiffs’ internal reports of the
    alleged harassment, the City retained an attorney to conduct an
    investigation of their claims.   Corletta Hicks (Hicks), an aide
    to the City’s then-Mayor, Robert Bowser (Mayor Bowser), and a
    close friend of Griffin, made statements to the investigator
    that undermined Griffin’s allegations and supported the
    credibility of the alleged harasser.   The investigator relied in
    part on Hicks’s statements in rejecting plaintiffs’ contention
    that, by virtue of the supervisor’s harassment, they were
    subjected to a hostile work environment.
    2
    Plaintiffs filed complaints under the New Jersey Law
    Against Discrimination (LAD), N.J.S.A. 10:5-1 to -49, alleging
    hostile work environment sexual harassment, quid pro quo sexual
    harassment, and retaliation, and seeking compensatory and
    punitive damages.     During discovery, Hicks testified at her
    deposition that Mayor Bowser spoke with her before she was
    interviewed by the investigator, directing her to make negative
    comments about Griffin and to praise the supervisor accused of
    harassment, and that pursuant to his instructions, she provided
    the investigator with misleading information.
    The trial court barred Hicks from testifying at trial on
    the ground that her proposed testimony was irrelevant to
    plaintiffs’ claims.     The court granted a directed verdict
    dismissing some of plaintiffs’ claims, and the jury rejected the
    remaining claims.     An Appellate Division panel affirmed the
    trial court’s judgment.    We granted plaintiffs’ petition for
    certification.
    We hold that the trial court erred when it barred
    plaintiffs from presenting Hicks’s testimony to the jury.       Mayor
    Bowser’s alleged instructions to Hicks were directly pertinent
    to plaintiffs’ claims for compensatory and punitive damages
    arising from hostile work environment sexual harassment, and
    therefore met the relevancy standard of N.J.R.E. 401.     The
    hearsay statements attributed to Mayor Bowser constituted
    3
    statements by a party’s agent or servant offered against the
    party, and were thus within the exception to the hearsay rule
    prescribed by N.J.R.E. 803(b)(4).    Moreover, N.J.R.E. 403 did
    not warrant the exclusion of Hicks’s testimony, because the
    probative value of the testimony was not substantially
    outweighed by the risk of undue prejudice.
    We therefore reverse the Appellate Division’s judgment
    affirming the dismissal of plaintiffs’ claims for hostile work
    environment sexual harassment, and remand the matter to the
    trial court for a new trial on those claims.   We affirm the
    Appellate Division’s judgment with respect to plaintiffs’
    remaining claims.
    I.
    In 2009, when plaintiffs’ allegations arose, Obed Prinvil
    (Prinvil) was the Director of the City’s Property Maintenance
    Department, working in City Hall.    Griffin, a zoning secretary
    and clerk-typist, was assigned to the Policy Planning and
    Development Division.   However, she was frequently asked to
    assist with the work of the Property Maintenance Department, and
    was supervised by Prinvil.   Best, a property maintenance
    complaint investigator, worked in the Property Maintenance
    Department.   She reported to two managers who reported to
    Prinvil.   Walker served as a senior clerk-typist in the Tax
    Collector’s Office; she did not work in the Property Maintenance
    4
    Department or report to Prinvil, but conducted tax searches in
    an area adjoining his office in City Hall.
    The three plaintiffs alleged that they were each subjected
    to sexual harassment by Prinvil in separate incidents occurring
    in City Hall in 2009.    According to Griffin, on October 15,
    2009, when she was in Prinvil’s office to discuss a work issue,
    he closed the door, grabbed her face with his hand, and kissed
    her.    Best alleges that in May 2009, when she was in Prinvil’s
    office to discuss a conflict that she had with another co-
    worker, Prinvil kissed her.    Walker contends that at various
    times, Prinvil told her that he was attracted to her, proclaimed
    that he loved her, and inquired whether he and she could be
    “more than just friends.”     She contends that in August 2009,
    Prinvil attempted to kiss her while she was in his office.
    Prinvil testified that he never attempted to kiss any of
    the three plaintiffs.    He and the City denied all of plaintiffs’
    allegations of sexual harassment.
    According to Hicks, she and Griffin were longtime friends
    who spent substantial time together outside of work.    By Hicks’s
    account, she was acquainted with Best and Walker because of
    their employment at City Hall, but did not know either co-worker
    well.    Hicks did not claim to have personal knowledge of any of
    the incidents described by plaintiffs; when those incidents
    allegedly occurred, Hicks was employed as a research assistant
    5
    in Mayor Bowser’s office, not in the Property Maintenance
    Department.     However, Hicks and Griffin both stated that they
    discussed the alleged incident between Prinvil and Griffin
    shortly after it occurred.
    Griffin filed an internal complaint with the City on
    October 20, 2009, describing not only her own allegations but
    also those of Best and Walker.    Walker also filed her internal
    complaint on October 20, 2009, and Best did the same two days
    later.
    In the wake of plaintiffs’ allegations, the City Council
    retained an outside attorney, Dina Mastellone (Mastellone), to
    conduct an independent investigation.     Over the course of three
    days, Mastellone interviewed Griffin, Best, Walker, Prinvil, and
    five other City employees, and reviewed relevant documents.
    Several weeks after Mastellone’s interviews were conducted,
    but prior to the completion of her investigative report, she was
    asked by a representative of the City to interview Hicks.        In
    that interview, Hicks stated that Griffin and Best “have always
    been a mess.”    Hicks expressed her view that Griffin “preys on
    older married men,” and said that she suspected that Griffin and
    Prinvil had a “personal relationship.”     Hicks also told the
    investigator that Griffin had serious financial problems, and
    that her complaint was filed in an effort to “take money from
    the City.”    Hicks reported that Griffin considered Best’s claims
    6
    to be a fabrication, in an attempt to “jump[] on the gravy
    train.”
    In her statements to Mastellone, Hicks portrayed Prinvil as
    a “phenomenal director” who was cautious by nature.     She said
    that Prinvil was in a perpetual “damage control state” and that
    he acted professionally in the workplace.   Hicks stated that she
    and Prinvil sometimes greeted one another with a hug, but that
    he “has always drawn a space limitation with the hugs.”
    In the report of her investigation, Mastellone concluded
    that it was more likely than not that Prinvil engaged in
    inappropriate behavior with Griffin and Walker, but that he did
    not conduct himself inappropriately with Best.   The investigator
    stated that Prinvil was considered a professional and respected
    manager.   She found that Griffin, Best, and Walker would
    routinely greet Prinvil with a hug, and occasionally with a kiss
    on the cheek.   The investigator concluded that none of the three
    complainants had been sexually harassed, and that none of the
    incidents subjected plaintiffs to a hostile work environment
    based on their gender.
    In internal disciplinary proceedings, Prinvil was charged
    with “inappropriate behavior in the workplace” and
    “insubordination for failure to turn over departmental records,
    as directed by the City Administrator and the Mayor.”     Prinvil
    was suspended from his employment for three days.    On the same
    7
    day that he approved the disciplinary charges against Prinvil,
    Mayor Bowser reappointed Prinvil to a new term as Director of
    Property Maintenance.
    II.
    In separate complaints consolidated for discovery and
    trial, plaintiffs sued the City, Prinvil, and two other
    individual defendants.1    As amended, plaintiffs’ complaints set
    forth LAD claims against the City based on allegations of
    hostile work environment sexual harassment, quid pro quo sexual
    harassment, and retaliation.    Among other affirmative defenses,
    the City asserted that it took reasonable care to prevent and
    promptly correct any harassing behavior, and that it
    implemented, applied, and disseminated effective anti-harassment
    policies and procedures.
    After plaintiffs instituted their action, Hicks filed a
    separate, unrelated complaint against the City with the federal
    Equal Employment Opportunity Commission (EEOC).    She later filed
    an action against the City, Mayor Bowser, and another individual
    defendant, alleging LAD claims of gender discrimination, hostile
    work environment sexual harassment, retaliation, and disparate
    1 Prior to trial, the parties executed a stipulation dismissing
    the claims against the individual defendants. The City was the
    sole remaining defendant at trial.
    8
    treatment, as well as claims based on alleged violations of her
    rights to free speech and equal protection.
    In a subpoena served on Hicks for a deposition and document
    production in this case, plaintiffs sought documents regarding
    Hicks’s EEOC complaint against the City and Mayor Bowser.
    Defendants moved to bar plaintiffs from seeking information
    about the EEOC complaint.    The trial court granted defendants’
    application.    It ruled that Hicks’s deposition testimony in this
    matter would not “relate[] to [Hicks’s] EEOC charge and
    confidential sexual harassment investigation of Hicks’[s]
    complaint.”
    Subject to the limitations imposed by the trial court,
    plaintiffs deposed Hicks in this action.       During her deposition,
    Hicks claimed, for the first time, that Mayor Bowser had spoken
    with her prior to her interview with Mastellone.       She testified
    that Mayor Bowser told her that he had instructed Prinvil to
    “keep his hands to himself.”    Hicks said that the Mayor
    instructed her to undermine Griffin’s credibility in her
    interview with the investigator.       According to Hicks, Mayor
    Bowser told her to “[d]iminish the bitch’s character.       You know
    what to do.    You know how the game is played.    I want the bitch
    out of here.    And make sure I’m not involved in it.    You know
    what to do, Corletta.”    Hicks testified that she assured Mayor
    Bowser, “[y]es sir, I got this.”
    9
    Hicks also testified in her deposition that she was
    “advised” to “build up [Prinvil’s] character.”   She said that
    she complied with that direction by accurately reporting to the
    investigator that Prinvil had never said or done anything in her
    presence that she considered to be unprofessional, and by
    “conjur[ing] up” a statement that Prinvil was a “cautious man”
    who was constantly in a “damage control state” and “always
    [drew] a space limitation with the hugs.”
    Prior to the commencement of trial, the City moved to bar
    Hicks from testifying at trial about her EEOC complaint and
    lawsuit against the City and Mayor Bowser.   Plaintiffs consented
    to that limitation, but contended that Hicks should be permitted
    to testify before the jury about her interview with the
    investigator in this matter.   The motion judge reaffirmed that
    Hicks would not be permitted to testify about her separate
    complaint and lawsuit against the City, but did not address any
    other aspect of Hicks’s potential testimony.
    Prior to opening statements, the City again raised the
    subject of Hicks’s proposed testimony.   The City’s counsel told
    the trial judge that plaintiffs should not be permitted to
    discuss Hicks’s allegation that Mayor Bowser had “corrupt[ed]”
    the investigation, because that allegation was connected to
    Hicks’s separate litigation against the City and Mayor Bowser.
    In response, plaintiffs’ counsel argued that Hicks’s testimony
    10
    about Mayor Bowser’s purported statements was directly relevant
    to plaintiffs’ hostile work environment and punitive damages
    claims.
    The trial court ruled that the disputed evidence would not
    be relevant to any issue other than plaintiffs’ claims for
    punitive damages, which would not be considered until a later
    phase of the case, if at all.     The court determined that any
    instruction by Mayor Bowser to Hicks could not have affected the
    investigative report, because that report was favorable to
    Griffin.   The trial court, therefore, barred plaintiffs from
    presenting Hicks’s testimony on any subject.
    At trial, the City substantially relied on Mastellone’s
    investigation.    In her testimony, the investigator identified
    Hicks’s interview as one of the factors on which she relied to
    determine that Best was not credible and fabricated her
    complaint.
    In his testimony, Mayor Bowser described the City’s
    retention of the investigator and the investigator’s
    conclusions.     In compliance with the trial court’s order,
    Hicks’s allegation that Mayor Bowser had directed her to
    disparage Griffin and promote Prinvil was not raised in the
    direct or cross-examination of Mayor Bowser.
    Prior to Griffin’s testimony, plaintiffs’ counsel asked the
    trial court to reconsider its ruling barring Hicks from
    11
    testifying about her alleged conversation with Mayor Bowser.
    Counsel cited the City’s reliance on Hicks’s statements in the
    investigator’s report, and the fact that the jury had heard from
    every witness interviewed by the investigator, other than Hicks.
    The trial court denied plaintiffs’ application.
    At the close of the evidence, the trial court granted the
    City’s motion for a directed verdict as to Walker’s quid pro quo
    sexual harassment claim and plaintiffs’ punitive damages claim.
    The remaining issues were submitted to the jury.    The jury
    returned a verdict of no cause as to all claims, and the trial
    court entered judgment in favor of the City.
    Plaintiffs appealed the trial court’s judgment.     An
    Appellate Division panel affirmed the trial court’s evidentiary
    determinations, including its decision to bar Hicks’s testimony,
    as well as its directed verdict on Walker’s quid pro quo sexual
    harassment claim and the punitive damages claims.    The panel
    concurred with the trial court that Hicks had no relevant
    knowledge, because she did not work in the City’s Property
    Maintenance Department, and ruled that even if her testimony had
    been relevant, it would have been unduly prejudicial.
    We granted certification, limited to the question of
    “whether the trial court erred in barring the testimony of a
    witness who claimed that her superiors directed her to lie to
    the person investigating plaintiffs’ claims of sexual
    12
    harassment.”   
    220 N.J. 265
    (2015).    We also granted the motion
    of New Jersey Association for Justice (NJAJ) to appear as amicus
    curiae.
    III.
    Plaintiffs contend that the trial court’s evidentiary
    ruling regarding Hicks gave rise to a manifest denial of
    justice.   They argue that Hicks’s testimony would have been
    central to the question of the City’s vicarious liability for
    hostile work environment sexual harassment, because it
    established that the City’s upper management was not committed
    to addressing sexual harassment in the workplace, and actively
    interfered with an independent investigation.     Plaintiffs assert
    that the evidence was also relevant to their claim for punitive
    damages.   In addition, they contend that Mayor Bowser’s alleged
    statements were admissible under N.J.R.E. 803(b)(4), as a
    statement by a party’s agent or servant offered against that
    party.
    The City counters that the trial court properly barred
    Hicks from testifying because her testimony would have been
    irrelevant and highly prejudicial.     It states that its primary
    argument at trial was that the incidents described by plaintiffs
    never occurred, not that the City had an effective sexual
    harassment policy and took appropriate remedial action in
    response to plaintiffs’ claims.    The City stresses that Hicks
    13
    was not employed in the department in which the alleged
    harassment occurred, that she was unfamiliar with the
    environment in that department, and that she had no personal
    knowledge of plaintiffs’ allegations.    The City asserts that the
    admission of Hicks’s testimony would have been substantially
    prejudicial to it, particularly in light of Hicks’s separate
    litigation, and that the evidence was properly excluded under
    N.J.R.E. 403.
    Amicus curiae NJAJ urges the Court to hold that Hicks’s
    testimony was relevant and should have been admitted.     NJAJ
    argues that the City raised an affirmative defense that it had
    an effective anti-discrimination policy and remedial measures,
    and that Hicks’s testimony would have directly undermined that
    defense.    It urges the Court to reverse the Appellate Division’s
    judgment.
    IV.
    A.
    When a trial court admits or excludes evidence, its
    determination is “entitled to deference absent a showing of an
    abuse of discretion, i.e., [that] there has been a clear error
    of judgment.”   State v. Brown, 
    170 N.J. 138
    , 147 (2001) (quoting
    State v. Marrero, 
    148 N.J. 469
    , 484 (1997)).    Thus, we will
    reverse an evidentiary ruling only if it “was so wide off the
    mark that a manifest denial of justice resulted.”    Green v. N.J.
    14
    Mfrs. Ins. Co., 
    160 N.J. 480
    , 492 (1999) (internal quotation
    marks and citation omitted); see also 
    Marrero, supra
    , 148 N.J.
    at 484; State v. Carter, 
    91 N.J. 86
    , 106 (1982).
    B.
    Our analysis of the trial court’s evidentiary ruling begins
    with the question of relevancy, “the hallmark of admissibility
    of evidence.”   State v. Darby, 
    174 N.J. 509
    , 519 (2002).
    Relevant evidence is evidence “having a tendency in reason to
    prove or disprove any fact of consequence to the determination
    of the action.”   N.J.R.E. 401.   To decide whether evidence is
    relevant,
    the trial court should focus on “the logical
    connection between the proffered evidence and
    a fact in issue[,]” N.J.R.E. 401, Comment 1
    (quoting State v. Hutchins, 
    241 N.J. Super. 353
    , 358 (App. Div. 1990)), or “the tendency
    of evidence to establish the proposition that
    it is offered to prove,” State v. Wilson, 
    135 N.J. 4
    , 13 (1994).
    
    [Green, supra
    , 160 N.J. at 492.]
    In accordance with N.J.R.E. 401, we consider the connection
    between the statements that Hicks attributed to Mayor Bowser and
    plaintiffs’ claims for compensatory and punitive damages arising
    from alleged hostile work environment sexual harassment.
    To prove a LAD claim for hostile work environment sexual
    harassment, a plaintiff has the burden to demonstrate that “the
    complained-of conduct (1) would not have occurred but for the
    15
    employee’s gender; and it was (2) severe or pervasive enough to
    make a (3) reasonable woman believe that (4) the conditions of
    employment are altered and the working environment is hostile or
    abusive.”   Lehmann v. Toys ‘R’ Us, Inc., 
    132 N.J. 587
    , 603-04
    (1993).   “When the harassing conduct is sexual or sexist in
    nature,” as “when a plaintiff alleges that she has been
    subjected to sexual touchings or comments,” the first element
    “will automatically be satisfied.”    
    Id. at 605.
      However, a LAD
    plaintiff is also compelled to prove that the harassing conduct,
    “not its effect on the plaintiff or on the work environment,”
    was “severe or pervasive.”   
    Id. at 606
    (citing Ellison v. Brady,
    
    924 F.2d 872
    , 878 (9th Cir. 1991)).   To satisfy the third and
    fourth factors, a LAD plaintiff must show “that her working
    conditions were affected by the harassment to the point at which
    a reasonable woman would consider the working environment
    hostile.”   
    Id. at 610.
    In this case, plaintiffs allege that the City should be
    liable because they were sexually harassed by a supervisor.2     The
    2For purposes of a LAD hostile work environment sexual
    harassment case, an employee is a “supervisor” if he or she
    either was authorized to undertake tangible employment decisions
    affecting the plaintiff, or was authorized by the employer to
    direct the plaintiff’s day-to-day work activities. See Aguas v.
    State, 
    220 N.J. 494
    , 525-29 (2015). Although Walker did not
    work in the Department managed by Prinvil, the City evidently
    does not dispute Prinvil’s status as a supervisor for purposes
    of any of the three plaintiffs’ LAD claims.
    16
    Court recognized in Lehmann that an employer can be held liable
    for sexual harassment committed by a supervisor, consistent with
    the principles of agency law set forth in Restatement (Second)
    of Agency §§ 219(1)-(2) (hereinafter 
    Restatement). 132 N.J. at 619-20
    .   Restatement § 219(2) provides:
    A master is not subject to liability for the
    torts of his servants acting outside the scope
    of their employment, unless:
    (a) the master intended the conduct or the
    consequences, or
    (b) the master was negligent or reckless, or
    (c) the conduct violated a non-delegable duty
    of the master, or
    (d) the servant purported to act or to speak
    on behalf of the principal and there was
    reliance upon apparent authority, or he was
    aided in accomplishing the tort by the
    existence of the agency relation.
    Here, plaintiffs asserted two distinct theories of employer
    liability for hostile work environment sexual harassment, each
    based on the agency principles of Restatement § 219(2).     The
    first is a claim that the City was directly liable for
    negligence under Restatement § 219(2)(b).   Plaintiffs’ direct
    negligence claim requires proof that the City “failed to
    exercise due care with respect to sexual harassment in the
    workplace, that its breach of the duty of due care caused
    [plaintiffs’] harm, and that [plaintiffs] sustained damages.”
    
    Aguas, supra
    , 220 N.J. at 512.
    17
    This Court has identified five factors to be applied to a
    claim that an employer is directly liable, on a negligence or
    recklessness theory, for sexual harassment in the workplace:
    Those factors include[] the existence of: (1)
    formal policies prohibiting harassment in the
    workplace; (2) complaint structures for
    employees’ use, both formal and informal in
    nature; (3) anti-harassment training, which
    must   be  mandatory   for   supervisors   and
    managers, and must be available to all
    employees of the organization; (4) the
    existence of effective sensing or monitoring
    mechanisms to check the trustworthiness of the
    policies and complaint structures; and (5) an
    unequivocal commitment from the highest levels
    of the employer that harassment would not be
    tolerated, and demonstration of that policy
    commitment by consistent practice.
    [Id. at 513 (alteration in original) (quoting
    Gaines v. Bellino, 
    173 N.J. 301
    , 313 (2002)).]
    Accordingly, City officials’ express commitment and
    concrete steps to eradicate sexual harassment -- or the lack
    thereof -- are pivotal issues in plaintiffs’ direct negligence
    claims.
    Plaintiffs’ second hostile work environment sexual
    harassment claim, an allegation that the City is vicariously
    liable for Prinvil’s alleged conduct pursuant to Restatement §
    219(2)(d), similarly hinges on the conduct of the City’s senior
    management.   Under their vicarious liability theory, plaintiffs
    had the burden to show either that the alleged “harasser
    purported to act on the employer’s behalf and” that “‘there was
    18
    reliance upon [his or her] apparent authority,’” or that “the
    harasser ‘was aided in [his or her misconduct] by the existence
    of an agency relation[ship]’ with his or her employer.”     
    Aguas, supra
    , 220 N.J. at 514 (alterations in original) (quoting
    
    Lehmann, supra
    , 132 N.J. at 619); see also Dunkley v. S.
    Coraluzzo Petroleum Transporters, 
    441 N.J. Super. 322
    , 327-29
    (App. Div. 2015), certif. denied, 
    224 N.J. 120
    (2016).     Thus,
    the attitude of City officials toward sexual harassment is at
    the core of plaintiffs’ hostile work environment harassment
    claim, under their theory of vicarious liability.
    Moreover, as an affirmative defense to plaintiffs’ claim of
    vicarious liability under Restatement § 219(2)(d), the City
    relied on its implementation of effective anti-harassment
    policies and procedures.   See 
    Aguas, supra
    , 220 N.J. at 524
    (recognizing affirmative defense based on employer’s exercise of
    reasonable care to prevent and correct promptly harassing
    behavior, and employee’s unreasonable failure to take advantage
    of preventive or corrective opportunities or otherwise avoid
    harm); 
    Gaines, supra
    , 173 N.J. at 320 (noting availability of
    affirmative defense to vicarious liability claims if employer
    implements effective anti-sexual harassment workplace policy);
    Cavuoti v. N.J. Transit Corp., 
    161 N.J. 107
    , 120-21 (1999)
    (recognizing defense for employers “who promulgate and support
    an active, anti-harassment policy”); 
    Lehmann, supra
    , 132 N.J. at
    19
    626 (stating importance of incentive for employers not only to
    provide voluntary compliance programs, but to insist on
    effective enforcement of such programs).
    In support of its affirmative defense to plaintiffs’
    vicarious liability claims, the City argued that it took
    reasonable steps to prevent sexual harassment, and to respond to
    plaintiffs’ allegations when it learned of them.   The City
    heavily relied on the information provided by its employees to
    the investigator, and emphasized Mayor Bowser’s leadership in
    the City’s anti-discrimination initiatives.    As a key defense to
    plaintiffs’ vicarious liability theory, the City contended that
    its senior management diligently worked to prevent and address
    sexual harassment.
    Finally, plaintiffs’ claims for punitive damages for
    hostile work environment sexual harassment compelled an
    assessment of the manner in which the City’s upper management
    addressed the conduct alleged by plaintiffs.    A “public sector
    employer[] whose egregious conduct violates the LAD may be held
    ‘liable for punitive damages . . . only in the event of actual
    participation by upper management or willful indifference.’”
    Lockley v. Dep’t of Corr., 
    177 N.J. 413
    , 424 (2003) (quoting
    
    Cavuoti, supra
    , 161 N.J. at 117); see also 
    Aguas, supra
    , 
    220 20 N.J. at 529
    .3   Plaintiffs had the burden to prove the elements of
    their claim by clear and convincing evidence.   
    Aguas, supra
    , 220
    N.J. at 529 (citing 
    Lockley, supra
    , 177 N.J. at 432); 
    Lehmann, supra
    , 132 N.J. at 624-25).   Their punitive damages claim for
    hostile work environment sexual harassment, dismissed by
    directed verdict prior to trial, thus implicated the conduct of
    Mayor Bowser and others who comprised the City’s “upper
    management.”
    In that setting, we consider the relevance of Hicks’s
    testimony to plaintiffs’ hostile work environment sexual
    harassment claims.   The trial court’s decision to bar plaintiffs
    from calling Hicks as a witness was premised on her lack of
    personal knowledge of the incidents of sexual harassment alleged
    by plaintiffs, and her limited knowledge of the working
    environment in the Department of Property Maintenance, to which
    she was not assigned.   In the trial court’s view, Hicks’s
    testimony bore no relationship to the issues before the jury,
    with the exception of plaintiffs’ claim for punitive damages --
    3 For purposes of plaintiffs’ punitive damages claims, the term
    “upper management” denotes the officials “responsible to
    formulate the organization’s anti-discrimination policies,
    provide compliance programs and insist on performance (its
    governing body, its executive officers),” among others.
    
    Cavuoti, supra
    , 161 N.J. at 128; see also 
    Aguas, supra
    , 220 N.J.
    at 529-30.
    21
    a claim that would be considered only in the second phase of a
    bifurcated trial, if it were decided at all.
    Although Hicks did not witness the incidents allegedly
    involving Prinvil, her testimony directly related to the
    attitude of the City’s upper management toward sexual harassment
    in general, and its response to plaintiffs’ allegations in
    particular.   Had Hicks testified, the jury could have found her
    unreliable and discounted her accusation against Mayor Bowser.
    Were the jury to believe Hicks’s account of that conversation,
    however, it might have concluded that the City’s most senior
    official materially interfered with the independent
    investigation of plaintiffs’ claims.   Such a finding would have
    supported plaintiffs’ hostile work environment sexual harassment
    claims under both the direct and vicarious liability theories,
    undermined the City’s defense to those claims, and strengthened
    plaintiffs’ claims for punitive damages.
    Consequently, Hicks’s testimony, if allowed at trial, would
    have had the requisite “tendency in reason to prove or disprove
    [facts] of consequence to the determination” under N.J.R.E. 401.
    We find the proffered evidence to be directly relevant to
    plaintiffs’ hostile work environment sexual harassment claims.4
    4 We do not find Hicks’s testimony to be relevant to the two
    remaining claims, for quid pro quo sexual harassment and
    retaliation, which were pled in plaintiffs’ complaints. Neither
    claim was the focus of the trial. Hicks did not claim to have
    22
    Accordingly, had Hicks testified at trial as she did at her
    deposition, her testimony would have met N.J.R.E. 401’s
    relevancy standard as to one of plaintiffs’ three LAD claims:
    their claims for compensatory and punitive damages based on
    alleged hostile work environment sexual harassment.
    C.
    Our determination of relevancy does not entirely resolve
    the question of admissibility.    Hicks’s proposed testimony about
    her alleged conversations with Mayor Bowser included out-of-
    court statements “offered in evidence to prove the truth of the
    matter asserted,” and therefore implicates the hearsay rule.
    N.J.R.E. 801(c).   Under our Rules of Evidence, hearsay is
    inadmissible “except as provided by these rules or by other
    law.”   N.J.R.E. 802.   Accordingly, we consider an issue not
    reached by the trial court or the Appellate Division:     whether
    the evidence at issue is admissible under N.J.R.E. 803(b), which
    personal knowledge of conversations between Prinvil and any of
    the plaintiffs, let alone evidence that plaintiffs were
    subjected to threats of adverse employment action if they did
    not accede to Prinvil’s alleged demands, or that they suffered
    retaliation. Moreover, Hicks’s testimony about comments of
    Mayor Bowser’s did not relate to either quid pro quo sexual
    harassment or retaliatory adverse employment actions against
    plaintiffs. Thus, our determination that Hicks’s testimony
    would have met the relevance standard of N.J.R.E. 401 is limited
    to plaintiffs’ compensatory and punitive damages claims arising
    from alleged hostile work environment sexual harassment.
    23
    provides for an exception to the hearsay rule for a statement by
    a party-opponent.
    Because Mayor Bowser is not a party to the litigation, the
    relevant subsection is N.J.R.E. 803(b)(4).   That rule provides
    that a hearsay statement made by a “party-opponent” will not be
    excluded by the hearsay rule if it constitutes “a statement by
    the party’s agent or servant concerning a matter within the
    scope of the agency or employment, made during the existence of
    the relationship[.]”   N.J.R.E. 803(b)(4); see also Spencer v.
    Bristol-Meyers Squibb Co., 
    156 N.J. 455
    , 461-63 (1998) (stating
    requirements of N.J.R.E. 803(b)(4)); In re Op. 668 of the
    Advisory Comm. on Prof’l Ethics, 
    134 N.J. 294
    , 300 (1993)
    (same); Biunno, Weissbard & Zegas, Current N.J. Rules of
    Evidence, comment 4 on N.J.R.E. 803(b)(4) (2016).   Thus, the
    alleged statements made by Mayor Bowser are admissible if he was
    an agent of the City at the relevant time, and if his statements
    concern a matter within the scope of his agency or employment.
    See N.J.R.E. 803(b)(4); 
    Spencer, supra
    , 156 N.J. at 461-63.
    Mayor Bowser was the City’s agent when he allegedly spoke
    with Hicks about her interview with the investigator.     Based
    upon undisputed evidence adduced at trial, the Mayor was the
    senior official in the City’s organizational structure.     At
    trial, Mayor Bowser testified that he had the authority to
    discipline a department manager such as Prinvil in the event
    24
    that he sexually harassed another employee, that he used that
    authority to approve disciplinary charges against Prinvil, and
    that he was Hicks’s supervisor.
    Moreover, the alleged statements concerned a matter within
    the scope of Mayor Bowser’s agency for, or employment with, the
    City.    According to Hicks, her conversation with the Mayor took
    place in his office as they strategized about an interview,
    initiated by the City, to be conducted by the City’s outside
    investigator with its employee.    Mayor Bowser’s alleged
    statements related to Prinvil and Griffin, both City employees.
    Those statements directly concerned his responsibilities as
    Mayor.
    Thus, the hearsay statements in Hicks’s proposed testimony
    meet both requirements of N.J.R.E. 803(b)(4), and are within an
    exception to the hearsay rule.
    D.
    Finally, we consider the City’s argument that even if
    Hicks’s testimony were relevant under N.J.R.E. 401 and not
    subject to exclusion under the hearsay rule, it nonetheless
    should be barred pursuant to N.J.R.E. 403.    That rule authorizes
    a trial court to exclude relevant evidence “if its probative
    value is substantially outweighed by the risk of (a) undue
    prejudice, confusion of issues, or misleading the jury or (b)
    undue delay, waste of time, or needless presentation of
    25
    cumulative evidence.”   N.J.R.E. 403.      The party seeking the
    exclusion of the evidence must demonstrate that one or more of
    the factors listed in N.J.R.E. 403 substantially outweighs the
    probative value of the evidence.       See, e.g., State v. Wakefield,
    
    190 N.J. 397
    , 434 (2007), cert. denied, 
    552 U.S. 1146
    , 128 S.
    Ct. 1074, 
    169 L. Ed. 2d 817
    (2008); State v. Koskovich, 
    168 N.J. 448
    , 486 (2001); State v. Morton, 
    155 N.J. 383
    , 453 (1998),
    cert. denied, 
    532 U.S. 931
    , 
    121 S. Ct. 1380
    , 
    149 L. Ed. 2d 306
    (2001).
    In this case, the N.J.R.E. 403 factor invoked by the City
    is the risk of undue prejudice.    In pretrial motions, the City’s
    prejudice argument was limited to a single issue:      Hicks’s
    potential testimony about her unrelated EEOC complaint and
    litigation against the City and Mayor Bowser.5      At trial,
    however, the City objected on grounds of prejudice to all of
    Hicks’s potential testimony, including her statements about
    Mayor Bowser’s alleged instructions regarding her interview with
    the investigator.   Although the trial court primarily relied on
    the relevancy standard of N.J.R.E. 401 and did not conduct an
    analysis under N.J.R.E. 403, it briefly mentioned prejudice as
    an additional factor in its decision.       Accordingly, we determine
    5 The trial court’s ruling that Hicks would not testify about her
    separate EEOC complaint and litigation was consented to by
    plaintiffs at trial, and is not before the Court in this appeal.
    26
    whether the probative value of Hicks’s potential testimony about
    her alleged conversation with Mayor Bowser is substantially
    outweighed by the risk of undue prejudice.
    As this Court has observed, when a party challenges the
    admission of evidence under N.J.R.E. 403, the question is not
    whether the challenged testimony will be prejudicial to the
    objecting party, “but whether it will be unfairly so.”
    Stigliano v. Connaught Labs., Inc., 
    140 N.J. 305
    , 317 (1995);
    see also Biunno, Weissbard & Zegas, supra, comment 5 on N.J.R.E.
    403.   “Evidence claimed to be unduly prejudicial is excluded
    only when its ‘probative value is so significantly outweighed by
    [its] inherently inflammatory potential as to have a probable
    capacity to divert the minds of the jurors from a reasonable and
    fair evaluation’ of the issues in the case.”   
    Koskovich, supra
    ,
    168 N.J. at 486 (alteration in original) (quoting State v.
    Thompson, 
    59 N.J. 396
    , 421 (1971)); see also State v. Long, 
    173 N.J. 138
    , 163-64 (2002).   As this Court noted in the context of
    a dispute over evidence suggesting that a malpractice defendant
    altered medical records,
    [t]o be sure, the alteration [of] evidence
    would have had a substantial impact on [the
    defendant chiropractor’s] case. But that is
    what happens when there is powerful and
    persuasive evidence. That does not mean, as
    [the defendant] has argued, that it should be
    excluded under N.J.R.E. 403. . . . The mere
    fact that “evidence is shrouded with unsavory
    27
    implications is no reason for exclusion when
    it is a significant part of the proof.”
    [Rosenblit v. Zimmerman, 
    166 N.J. 391
    , 410
    (2001) (quoting State v. West, 
    29 N.J. 327
    ,
    335 (1959)).]
    In Kalola v. Eisenberg, 
    344 N.J. Super. 198
    , 210-11 (Law
    Div. 2001), a dental malpractice case, the court considered
    evidence of telephone calls allegedly made by the defendant
    dentist to the plaintiff’s current treating dentist, who
    criticized the work performed by the defendant.    The treating
    dentist was expected to testify that during these calls, the
    defendant asked him to “look at things differently,” and stated
    that based upon his stature in the profession, he could “make
    things really difficult” for the treating dentist.    
    Id. at 202
    (internal quotation marks omitted).    The Law Division rejected
    the defendant’s N.J.R.E. 403 challenge to the evidence.     
    Id. at 210-11.
      It noted that if the telephone calls actually occurred
    as reported by the witness, the jury could either construe them
    as “impermissible retaliatory behavior” or an innocuous
    expression of a professional’s “natural feelings of agitation in
    the heat of the moment,” but that the evidence should not be
    excluded as unduly prejudicial.    
    Id. at 211.
    This case warrants a similar conclusion.      Had plaintiffs
    been permitted to call Hicks as a witness, subject to the City’s
    cross-examination, her testimony about Mayor Bowser could have
    28
    been accepted as true or rejected as incredible by the jury.       It
    is not inadmissible, however, merely because it could have
    negatively impacted the defense.      Hicks’s account directly
    challenged the integrity of the information the City provided to
    its independent investigator, and was highly relevant to
    plaintiffs’ primary LAD claim.   Although the evidence was
    potentially damaging, its probative value was not substantially
    outweighed by a risk of undue prejudice.      Hicks’s testimony,
    therefore, was not subject to exclusion under N.J.R.E. 403.
    In sum, we conclude that the trial court’s decision to bar
    Hicks’s testimony about her alleged conversation with Mayor
    Bowser, prior to her interview with the City’s investigator, was
    an abuse of discretion.   That testimony should have been
    admitted into evidence at trial.
    V.
    We affirm in part and reverse in part the judgment of the
    Appellate Division.   We concur with the Appellate Division that
    the trial court properly dismissed plaintiffs’ claims for quid
    pro quo sexual harassment and retaliation under LAD.     We reverse
    the Appellate Division’s judgment affirming the trial court’s
    dismissal of plaintiffs’ claims for compensatory and punitive
    damages arising from alleged hostile work environment sexual
    harassment, and remand those claims to the trial court for a new
    trial.
    29
    CHIEF JUSTICE RABNER, JUSTICES ALBIN and SOLOMON, and JUDGE
    CUFF (temporarily assigned) join in JUSTICE PATTERSON’s opinion.
    JUSTICES LaVECCHIA and FERNANDEZ-VINA did not participate.
    30