DARNICE GREEN VS. MORGAN PROPERTIESÂ (L-4158-10, CAMDEN COUNTY AND STATEWIDE) ( 2017 )


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    SUPERIOR COURT OF NEW JERSEY
    APPELLATE DIVISION
    DOCKET NO. A-1247-16T3
    DARNICE GREEN, MATHEW BLUMBERG,
    MICHAEL PERMENTER and BETH
    PERMENTER, individually and as
    class representatives on behalf
    of others similarly situated,
    Plaintiffs-Appellants,
    v.
    MORGAN PROPERTIES, MORGAN
    MANAGEMENT, MITCHELL L. MORGAN,
    INC., EAST COAST THE WILLOWS,
    LLC and EAST COAST COLONIAL
    APARTMENTS, LLC,
    Defendants-Respondents,
    and
    ROSEMARY SPOHN, ESQ.,
    Defendant.
    ______________________________________
    Argued March 16, 2017 – Decided September 21, 2017
    Before Judges Alvarez, Accurso and Manahan.
    On appeal from Superior Court of New Jersey,
    Law Division, Camden County, Docket No. L-
    4158-10.
    Lewis G. Adler argued the cause for
    appellants (Law Office of Lewis G. Adler and
    Law Office of Paul DePetris, attorneys; Mr.
    Adler and Mr. DePetris, on the brief).
    Daniel S. Bernheim, of the Pennsylvania bar,
    admitted pro hac vice, argued the cause for
    respondents Morgan Properties, Morgan
    Management, Mitchell L. Morgan, Inc. and
    East Coast Colonial Apartments (Wilentz,
    Goldman & Spitzer, and Mr. Bernheim,
    attorneys; Rachel C. Heinrich and Mr.
    Bernheim, on the brief).
    Jonathan I. Epstein argued the cause for
    respondent East Coast The Willows (Drinker,
    Biddle & Reath, attorneys; Mr. Epstein and
    John P. Mitchell, on the brief).
    PER CURIAM
    Plaintiffs Darnice Green, Michael and Beth Permenter and
    their son Mathew Blumberg appeal, on leave granted,1 from an
    August 2, 2016 order denying class certification in their long-
    running suit against the owners and property managers of their
    apartment complexes, defendants East Coast The Willows, LLC,
    East Coast Colonial Apartments, LLC, Morgan Properties, Morgan
    Management, and Mitchell L. Morgan, Inc., over an attorney's fee
    provision in their leases.   Although we agree with the trial
    court that the class plaintiffs proposed was too broadly
    1
    See Daniels v. Hollister Co., 
    440 N.J. Super. 359
    , 361 n.1
    (App. Div. 2015) (explaining our general policy of liberally
    granting leave to appeal from orders granting or denying class
    certification).
    2                          A-1247-16T3
    construed to meet the requirements of Rule 4:32-1(a) and (b), we
    think the smaller, more narrowly defined class plaintiffs
    offered in the alternative can be certified.   We accordingly
    vacate the order denying class certification and remand for
    certification of a class in conformity with this opinion.
    The essential facts were set forth in the Supreme Court's
    prior opinion in this matter, Green v. Morgan Props., 
    215 N.J. 431
    , 438-39 (2013).2   We summarize them here, augmented by the
    undisputed facts from the record on the class certification
    motion.   Plaintiffs are current or former tenants of The
    Willows, a 347-unit apartment complex in Barrington, or
    Colonial, a 188-unit apartment complex in Cherry Hill.      Since
    2007, both complexes have been operated by one of the Morgan
    defendants,3 Delaware corporations that manage 131 apartment
    2
    The Court affirmed in part and reversed in part our decision
    reversing the trial court order dismissing plaintiffs' complaint
    pursuant to Rule 4:6-2(e). See 
    Green, supra
    , 215 N.J. at 460.
    Specifically, the Court affirmed the reinstatement of
    plaintiffs' claims under the Consumer Fraud Act (CFA), N.J.S.A.
    56:8-1 to -206, and for negligent misrepresentation, and agreed
    that plaintiffs' claims under the Anti-Eviction Act, N.J.S.A.
    2A:18-61.1 to -61.12 should have only been dismissed without
    prejudice. 
    Id. at 437,
    439, 460. The Court reversed our
    decision reinstating the claims against the individual
    defendant, Morgan's in-house counsel Rosemary Spohn, finding no
    basis for liability against her. 
    Id. at 456-57.
    3
    The Morgan defendants claim the two apartment complexes in
    which plaintiffs resided were managed by Mitchell L. Morgan
    (continued)
    3                           A-1247-16T3
    complexes in ten different states, sixty-nine in New Jersey.          In
    September 2007, Morgan created an in-house legal department to
    handle lease enforcement and tenant evictions at the sixty-nine
    New Jersey properties it manages.       Morgan maintains its New
    Jersey legal department handles only such matters and no other
    legal work.
    From 2007 until 2010, each named plaintiff was a party to a
    lease requiring payment of an attorney's fee of $400 as
    additional rent in the event the landlord had to employ a lawyer
    to recover rent due and owing.4       The lease provided the tenant
    (continued)
    Management, Inc., that Morgan Properties is a trade name and
    there is no Morgan Management. As the issue is not critical to
    the questions presented on appeal, we note the dispute but do
    not resolve it.
    4
    The pertinent paragraph provided:
    (a) Landlord is entitled to remove the
    Tenant from the apartment for good cause
    under New Jersey Law. If Landlord
    institutes legal proceedings to remove
    Tenant from the apartment with good cause,
    including the collecting of rent, additional
    rent or any other charges due and owing
    under the lease, Tenant shall pay to
    Landlord court costs and costs for the
    preparation and filing of legal documents,
    reasonable attorney's fees and any
    additional costs of legal proceedings.
    Landlord is entitled to begin a legal action
    for non-payment of rent at any time after
    rent is due and owing and not paid. Rent is
    (continued)
    4                           A-1247-16T3
    (continued)
    due and owing on the first day of the month.
    Landlord is further entitled to late charges
    as set forth in Paragraph 3 of this lease
    and costs, when rent remains due and owing
    after the fifth (5) day of the month. In
    addition, if rent is not received by
    Landlord within fifteen (15) days after the
    due date, then, in addition to all other
    rights and remedies which Landlord may have,
    Landlord or its agents may report such
    delinquency or non-payment to national
    credit reporting agencies. (b) If Tenant
    fails to pay the entire amount of rent due
    and owing, and the services of an attorney
    are thereby required to resolve the matter,
    either by court appearance, preparation of a
    consent to be filed with the court or for
    any other purpose, then a reasonable
    attorney's fee of four hundred dollars
    ($400.00) is due and payable as additional
    rent by the Tenant. If the attorney's fee
    exceeds four hundred dollars ($400.00) then
    the Tenant will be required to pay the
    entire amount of reasonable attorney's fees
    [due] and owing to the attorney. In the
    event Tenant receives a Summons and
    Complaint and pays all rent due, including
    late charges and a legal fee of two hundred
    dollars ($200.00), by certified check or
    money order prior to the court date so that
    Landlord's attorney is not required to make
    an appearance on behalf of the Landlord,
    Tenant shall not be liable for the remaining
    two hundred dollar ($200.00) legal fee.
    However, the four hundred dollars ($400.00)
    attorney's fee is due and owing even if
    Tenant makes full payment on the day of the
    court appearance, because the attorney will
    be required to make an appearance on behalf
    of Landlord. All payments are to be by
    certified check, cashier's check or money
    order only. (c) If the Landlord is required
    (continued)
    5                        A-1247-16T3
    was responsible for all fees exceeding $400, and could receive a
    $200 credit if all rent, including a $200 attorney's fee, was
    paid before a lawyer was required to appear in court.    The lease
    further provided for imposition of the $400 fee for "matters
    that do not require the filing of an action with a court
    including the service of valid notices to cease, notices to
    vacate, and demands for possession."   The leases were amended in
    (continued)
    to institute or become involved in legal
    proceedings requiring the services of an
    attorney for any good cause, including but
    not limited to, an action for possession,
    collection of money, rent or other damages,
    or any other valid reason, including
    petitioning the court for injunctive relief,
    making an appearance at a hearing requested
    by Tenant for a stay of any portion of
    eviction proceedings, including the issuance
    and execution of the warrant of removal
    and/or writ of possession, or other pre-
    and/or post-eviction relief, or any other
    action whether it be of a civil or criminal
    nature, then this entitles the Landlord to
    collect a reasonable attorney's fee of four
    hundred dollars ($400.00), plus costs and
    interest due and owing. If the actual
    amount of the attorney's fee exceeds four
    hundred dollars ($400.00), then Tenant will
    be responsible for the entire reasonable
    attorney's fee. Tenant is also responsible
    for attorney's fees incurred for matters
    that do not require the filing of an action
    with a court including the service of valid
    notices to cease, notices to vacate, and
    demands for possession, in the amount of
    four hundred dollars ($400.00).
    6                           A-1247-16T3
    2010 to eliminate the automatic $200 reduction if no court
    appearance was required.5
    Each of the named plaintiffs was subjected to eviction
    proceedings for non-payment of rent on multiple occasions and
    was charged $400 in attorneys' fees each time.      They did not,
    however, pay that sum each time.     Sometimes Morgan reduced the
    fee charged.    Plaintiffs Green and Blumberg vacated their
    apartments still owing rent, including attorneys' fees, although
    Blumberg's co-signer eventually paid all Blumberg owed on his
    lease.    Their individual circumstances are summarized below.
    The Named Plaintiffs
    Plaintiff Green was a tenant at The Willows from May 2002
    until September 2010.    The parties agree she was late paying her
    rent on twenty-six occasions, resulting in the filing of five
    summary dispossess actions.    Each eviction action included a
    5
    The 2010 lease provision provides as follows:
    (f) If the Landlord uses the services of an
    attorney (including in-house counsel) for
    any good cause in relation to the
    enforcement or defense of any terms of this
    Lease, or in any relation to this tenancy,
    whether or not litigation is commenced,
    Resident must pay Landlord's attorney fees
    in the amount of four hundred dollars ($400)
    plus costs as Additional Rent for each cause
    in which the attorney's services are
    engaged.
    7                          A-1247-16T3
    demand of $400 for legal fees and court costs of $31.      Green
    paid the full $400 on two occasions.   She was granted a $200
    credit on one occasion and a $300 credit on another.    She did
    not pay any amount toward the $400 legal fee charged in the
    fifth and final proceeding.6   Green was thus charged total legal
    fees of $2000, of which she paid $1100.   Green quit her
    apartment owing The Willows $2960.11, after application of her
    security deposit and interest.
    The Permenters have resided at Colonial since January 2005.
    The parties agree the couple was late paying their rent on over
    thirty occasions, resulting in the filing of five summary
    dispossess actions.   Each eviction action included a demand of
    $400 for legal fees and court costs of $37.   The Permenters paid
    the full $400 on one occasion.   They were granted a credit of
    $400 on one occasion and a credit of $200 on three others.      The
    6
    We have extrapolated the fees and credits for each named
    plaintiff for each summary dispossess action from the dates of
    the charges, the credits and the summary dispossess actions
    included in the record. The parties have calculated the total
    legal fees charged to the named plaintiffs, as well as the total
    fees they paid for all evictions, and we have included those
    figures here as well. Defendants have also calculated the
    average fee each named plaintiff paid per eviction. We have not
    included those averages because the actual fees charged and paid
    for each eviction, not the averages, would appear to be the
    correct way of measuring ascertainable loss and damages in this
    case. See D'Agostino v. Maldonado, 
    216 N.J. 168
    , 192-93 (2013).
    8                          A-1247-16T3
    Permenters were thus charged total legal fees of $2000, of which
    they paid $1000.
    Plaintiff Blumberg was a tenant at Colonial from March 2006
    through September 2009.   He was late paying rent every month but
    one and was subject to five summary dispossess actions.   Each
    eviction action included a demand of $400 for legal fees and $37
    in court costs.    Blumberg paid the full $400 on two occasions.
    He was granted a $400 credit on one occasion and a $200 credit
    on another.   Although he was evicted from his apartment in
    September 2009 owing $1252.81, including the $400 legal fee
    charged on his last eviction, that amount was paid in full in
    August 2010 by his aunt, who co-signed his lease.    Blumberg was
    thus charged total legal fees of $2000, of which "he" paid
    $1400.
    The Supreme Court's Opinion
    In its opinion reinstating the CFA claim against
    defendants, the Court expressed several reasons for rejecting
    defendants' argument that the $400 lease term represented a
    reasonable liquidated damages provision.    
    Green, supra
    , 215 N.J.
    at 452-55.    Chief among them was that it would impermissibly
    shift to plaintiffs the burden of establishing the
    reasonableness of defendants' attorneys' fees.    
    Id. at 454-55.
    The Court held plaintiffs must be permitted the opportunity to
    9                        A-1247-16T3
    challenge the reasonableness of the lease clause on which the
    landlords relied in the summary dispossess proceedings.        
    Id. at 454.
    As the Court explained, "[t]hat these plaintiffs may have
    paid the attorneys' fees set forth in the leases in order to
    avoid eviction does not preclude them from attempting to
    challenge the fees as being so unreasonable as to violate the
    CFA in a corollary proceeding."       
    Ibid. The Court concluded
    defendants might well be able to "demonstrate that the basis on
    which the fees were calculated and included in the leases is
    reasonable, but it will be their burden to do so."        
    Id. at 456.
    The Class Certification Motion
    Following discovery, plaintiffs sought class certification
    on the single count of the complaint alleging violations of
    Section 2 of the CFA.7   Plaintiffs allege defendants engaged in
    affirmative misconduct by including and enforcing the $400
    charge in plaintiffs' leases when defendants' actual costs for
    each summary dispossess action were far less than $400.        They
    sought to certify a New Jersey class consisting of all tenants
    of the Willows, Colonial and of any properties managed by the
    7
    Following the Supreme Court's decision in this matter,
    plaintiffs did not move to re-plead their Anti-Eviction Act
    claim and elected not to seek class certification on their
    negligent misrepresentation claim.
    10                           A-1247-16T3
    Morgan defendants "who were charged a legal fee for eviction"
    from September 1, 2007 until the date of class certification.
    Plaintiffs presented two expert reports in support of their
    motion.   One by a practicing landlord-tenant lawyer regarding
    the reasonableness of the $400 fee in comparison to the rates
    charged by firms representing landlords in Burlington and Camden
    counties, and the other by a forensic accountant who analyzed
    Morgan's expenses for the eviction actions against the legal
    fees charged to the tenants in order to calculate the damages
    sustained by the class.   Plaintiffs' attorney expert, David
    Capozzi, averred the $400 fee Morgan charged its tenants well
    exceeded the $110 to $150 per eviction two different local firms
    charged Morgan for preparing, filing and serving tenancy
    complaints and appearing on the trial date.   Plaintiffs'
    forensic accountant, Forensic Resolutions, Inc., calculated on
    the basis of Morgan's records that Morgan incurred a cost of
    between $125 to $139 per eviction, resulting in tenants being
    overcharged in amounts ranging from $11 to $275 for each
    eviction action.
    Defendants countered with their own joint forensic expert
    report prepared by EisnerAmper LLP, comparing the attorneys'
    fees charged the tenants, net of credits, against the costs of
    operating Morgan's in-house legal department for the years
    11                           A-1247-16T3
    spanning the putative class period.   Based on total fees
    collected of $3,838,894 and operating expenses of $3,790,548
    over the same period, EisnerAmper calculated that tenants were
    overcharged a total of $48,346, or $2.17 per eviction, leading
    it to conclude that the $400 charge included in the leases was
    supported and consistent with the operating costs of Morgan's
    legal department.   At deposition, the expert testified that
    using those same figures, Morgan's actual cost per eviction was
    $170 and it collected, on average, $172 per eviction.
    In their briefs on the motion, the parties debated whether
    plaintiff had established the Rule 4:32-1 prerequisites for
    class certification, focusing largely on typicality and whether
    common questions predominated over individual ones.   Defendants
    conceded plaintiffs' proposed class would be sufficiently
    numerous to satisfy Rule 4:32-1(a)(1), but contended it was
    impermissibly overbroad in that it included tenants who were
    charged a $400 attorney's fee, regardless of whether they paid
    anything or whether the amount paid was excessive.    Defendants
    further contended that many members of the proposed class left
    their apartments owing rent, leaving them exposed to recoupment,
    see Beneficial Fin. Co. of Atl. City v. Swaggerty, 
    86 N.J. 602
    ,
    609 (1981), extinguishing any sums they could recover on their
    consumer fraud claims, or counterclaims for the unpaid rent.
    12                           A-1247-16T3
    Plaintiffs argued in reply that their proposed class was
    not overbroad because the attorney's fee charged to tenants was
    "an illegal debt that is the product of fraud."8    They further
    argued the court should exclude any counterclaims because "to
    include [them] would result in those claims predominating the
    litigation."   Plaintiffs requested, in the alternative, that the
    court order partial certification to permit a class wide
    determination of the issue as to whether defendants had charged
    excessive and illegal attorneys' fees to tenants.
    Although the parties disagreed on the reasonableness of the
    fees charged, plaintiffs accepted Morgan's figures of the number
    of eviction proceedings over the putative class period, the fees
    Morgan charged to tenants on those occasions and the credits
    Morgan awarded against those charges.   From January 2007 through
    September 2014, Morgan charged over 10,000 different tenants,
    attorneys' fees on 22,308 different occasions.     On 16,754 of
    8
    Simultaneous with their class certification motion, plaintiffs
    filed a motion for summary judgment on liability, arguing that
    defendants' failure to have presented expert testimony by a
    lawyer as to the reasonableness of the attorneys' fees charged
    made it impossible for them to carry their burden of proving the
    fees were reasonable. The trial court rejected that argument,
    finding defendants had presented evidence of the reasonableness
    of the fees through the EisnerAmper report, thereby making the
    reasonableness of the fees a fact to be resolved by the jury.
    We denied defendants' motion for interlocutory review of that
    order.
    13                          A-1247-16T3
    those occasions, or 75% of the time, those fees amounted to
    $400.   On the 22,308 occasions Morgan charged tenants fees, it
    subsequently credited the tenant's account for some or all of
    the fee 10,183 times, meaning on 12,125 occasions, no credits
    were awarded.    The parties agree that of the 10,613 New Jersey
    tenants who were charged an attorney's fee by MLM Management
    through December 31, 2014, slightly over 50% (or 5319) of those
    tenants left owing rent and other charges, after the application
    of the security deposit.    There are no figures in the record, of
    which we are aware, quantifying the number of tenants who left
    owing more than they were charged in legal fees.
    Although plaintiffs dispute that all of the expenses
    Morgan's expert includes among the allocated costs of running
    Morgan's legal department are proper, even under Morgan's
    analysis there are several years in which collections of legal
    fees have exceeded the department's expenses, sometimes
    significantly.    In 2008, for example, collections outstripped
    expenses by $425,924.9   Morgan's expert arrived at its conclusion
    that the legal department generated a $48,346 profit over the
    9
    EisnerAmper states that "[t]he years in which collections
    exceeded expenses [2008, 2009, 2010 and 2011] appear to be due
    to the 2008 recession and related increase in tenant collection
    and eviction issues."
    14                        A-1247-16T3
    putative class period by averaging the department's annual
    profits and losses from 2007 through September 30, 2014.     Its
    conclusion that Morgan overcharged $2.17 per eviction is based
    on dividing that average by 22,308, the total number of times
    Morgan charged a tenant an attorney's fee over the period.
    The Trial Court's Opinion
    The trial court began its analysis by addressing the
    parties' dispute over plaintiffs' obligation to prove
    ascertainable loss in order to establish its CFA claim and the
    Supreme Court's holding that defendants bear the burden to
    "demonstrate that the basis on which the fees were calculated
    and included in the leases is reasonable."   
    Green, supra
    , 215
    N.J. at 456.   The judge determined that
    the plaintiff bears the burden of
    challenging the fee provision of the lease
    agreement as an unlawful or unconscionable
    business practice under the CFA, while the
    fees actually charged to the plaintiffs – or
    the prospective class members – must be
    proven to be reasonable under the
    circumstances of each case by these
    Defendants.10
    10
    Although this issue is not raised on the class certification
    motion, we note the judge's allocation of the burdens of proof
    is not consistent with the Court's opinion in Green. As to the
    $400 lease term, the Court was clear that "[i]t may well be that
    the corporate defendants can demonstrate that the basis on which
    the fees were calculated and included in the leases is
    reasonable, but it will be their burden to do so." 
    Green, supra
    , 215 N.J. at 456 (emphasis added). So, while the court is
    (continued)
    15                          A-1247-16T3
    Analyzing the class plaintiffs initially proposed on the
    motion, all tenants charged attorneys' fees under the leases,
    the judge found it met none of the Rule 4:32-1(a)(1) through (4)
    prerequisites for class certification, numerosity, commonality,
    typicality and adequacy of representation, and that plaintiffs
    could not demonstrate under Rule 4:32-1(b)(3) that common
    questions of law or fact predominated and a class action was
    superior to other methods for adjudicating the controversy.
    The judge rejected numerosity because "[d]efining the class
    by those who were merely charged a legal fee for an eviction,
    regardless of whether the tenant actually paid and ignoring
    whether the particular circumstances of the fee were actually
    reasonable makes for a class definition that is impermissibly
    broad," and would result in "a class that contained members who
    sustained no ascertainable loss and were not entitled to
    recovery under the Plaintiffs' Consumer Fraud claim."
    The judge rejected commonality because "[t]he inquiry in
    this case principally requires a finder of fact to determine
    (continued)
    correct that plaintiffs bear the burden of demonstrating the
    unlawful practice they allege, because the lease term they
    challenge is one based on imposition of a legal fee, the burden
    of proving the reasonableness of the lease term, as well as the
    actual fees they charged any particular plaintiff, is on
    defendants. 
    Ibid. 16 A-1247-16T3 whether
    the fees charged to a particular plaintiff were
    reasonable in order to prevail on the CFA claim."   He concluded
    that "those questions of fact or law that Plaintiffs assert are
    common to the class would require a much too individualized
    inquiry into the facts and circumstances of each class member's
    eviction proceedings to merit certification."   Because some
    proposed class members "paid attorneys' fees to avoid eviction
    [and] others did not," the judge further concluded "there may
    well be no single 'typical' Plaintiff because there may well be
    no 'typical' class member."   He thus concluded plaintiffs failed
    to meet the typicality requirement as well.
    In analyzing predominance, the judge considered plaintiffs'
    argument that "common issues predominate because the central
    issue to the case requires a determination that the Defendants
    engaged in a common course of conduct that illegally charged
    attorney's fees to the putative class" against defendants' claim
    that the argument for "class certification depends less on
    demonstrating a common illegal scheme perpetrated by the
    Defendants, [and] more toward showing that the attorney's fees
    charged to each Plaintiff were unreasonable."   The judge found
    "[t]he issues of liability in this case are focused on damages
    assessed on an individual basis," noting that plaintiffs' own
    expert conceded at deposition that "the reasonableness of the
    17                          A-1247-16T3
    fees assessed would have to be determined individually."    He
    accordingly concluded that common questions of law or fact did
    not predominate over questions only affecting individual
    members.
    In assessing the superiority of a class action against
    other methods of adjudication, the judge focused on the
    potential for counterclaims for unpaid rent against class
    members.   Concluding "that there may be little other alternative
    for the Defendants but to bring claims against class members"
    for unpaid rent under New Jersey's entire controversy doctrine,
    Rule 4:30A, the judge found "[t]he addition of counterclaims
    would present inefficient and unwieldy litigation."   In light of
    those management problems and the risk of counterclaims exposing
    some number of "class members to be subject to paying the
    Defendants' outstanding rent that was previously uncollected,"
    the judge concluded "the class vehicle is not a superior method
    of resolution in this case, and the pursuit of individual claims
    and counterclaims would result in a more manageable resolution
    for each case."
    Finally, although acknowledging defendants' concession that
    class counsel are certainly qualified to represent the class,
    the judge concluded "there is no incentive for the named
    Plaintiffs to defend claims against individual class members for
    18                          A-1247-16T3
    unpaid rent."   He thus concluded the named plaintiffs would not
    adequately protect the interests of the class as required by
    Rule 4:32-1(a)(4).   The judge rejected plaintiffs' suggestion to
    certify a "class to determine liability only, while leaving
    litigation of damages to individual class members," because it
    "fails to account for the later problem that those individual
    class members would face in seeking a relatively small recovery
    for a relatively significant expense of both time and financial
    resources."
    Our Analysis
    Our Supreme Court has described the class action as "a
    device that allows 'an otherwise vulnerable class' of diverse
    individuals with small claims access to the courthouse."    Lee v.
    Carter-Reed Co., LLC, 
    203 N.J. 496
    , 518 (2010) (quoting Iliadis
    v. Wal-Mart Stores, Inc., 
    191 N.J. 88
    , 120 (2007)).   Our courts
    liberally construe Rule 4:32-1, the class action rule, in
    accordance with the Court's instruction that "a class action
    'should lie unless it is clearly infeasible.'"    
    Iliadis, supra
    ,
    191 N.J. at 103 (quoting Riley v. New Rapids Carpet Ctr., 
    61 N.J. 218
    , 225 (1972)).   The Court has noted that CFA claims are
    particularly well suited for class treatment.    See Strawn v.
    Canuso, 
    140 N.J. 43
    , 68 (1995), superseded on other grounds by
    statute, New Residential Construction Off-Site Conditions
    19                          A-1247-16T3
    Disclosure Act, L. 1995, c. 253 § 10 (codified at N.J.S.A.
    46:3C-10), as recognized in, Nobrega v. Edison Glen Assocs., 
    167 N.J. 520
    , 533 (2001).   Although decisions on class certification
    are reviewed for abuse of discretion, 
    Carter-Reed, supra
    , 203
    N.J. at 504, our review of the trial court's analysis of the
    legal questions underlying a decision on certification is de
    novo, Int'l Union of Operating Eng'rs Local No. 68 Welfare Fund
    v. Merck & Co., Inc., 
    192 N.J. 372
    , 386 (2007).
    Applying that standard here, we agree with the trial court
    that a proposed class of all tenants who were charged attorneys'
    fees under the 2007 and 2010 Morgan leases is not maintainable.
    The very real threat of counterclaims against class members for
    unpaid rent exceeding any recovery makes a class including such
    tenants impermissibly broad.   See Rodriguez v. Nat'l City Bank,
    
    726 F.3d 372
    , 381 (3d Cir. 2013) (observing that certification
    of a class including individuals who did not experience the harm
    allegedly caused by the defendants diminishes the relief for
    class members who were harmed).     We further agree the named
    plaintiffs would have no incentive for defending counterclaims
    against class members for unpaid rent and, as plaintiffs
    concede, including them "would result in those claims
    20                          A-1247-16T3
    predominating the litigation."11    See Channell v. Citicorp Nat'l
    Servs., 
    89 F.3d 379
    , 385-86 (7th Cir. 1996).
    In our view, however, defendants' counterclaims for unpaid
    rent against some former tenants are not fatal to plaintiffs'
    efforts to certify a class in this case.    Accordingly, we review
    the court's class certification analysis of plaintiffs' CFA
    claim applied to the same putative class only excluding those
    tenants who were evicted or quit their apartments owing more
    than they were charged in legal fees.12
    Plaintiffs pursuing a CFA claim need prove only three
    things: an unlawful practice, an ascertainable loss, and a
    causal relationship between the two.    
    Carter-Reed, supra
    , 203
    N.J. at 521.   A party seeking class certification of a CFA claim
    must satisfy the general prerequisites for maintaining a class
    action set out in Rule 4:32-1(a), as well as one of the three
    11
    Although plaintiffs have argued against permitting defendants
    to plead their counterclaims for unpaid rent, they offer no
    rational basis for excluding such claims under the entire
    controversy doctrine. See In re Cadillac V8-6-4 Class Action,
    
    93 N.J. 412
    , 438 (1983) (noting "[c]ertification as a class
    action does not limit a defendant's right to pursue any defense
    on any of a plaintiff's claims").
    12
    Plaintiffs sought certification in the trial court of this
    smaller class in their brief filed in response to defendants'
    arguments regarding assertion of their unpled counterclaims as
    well as at oral argument on the class motion. They have
    likewise continued to press for this smaller alternate in their
    briefs and at oral argument in this court.
    21                          A-1247-16T3
    criteria enumerated in Rule 4:32-1(b)(3).   Rule 4:32-1(a)
    provides that:
    One or more members of a class may sue or be
    sued as representative parties on behalf of
    all only if (1) the class is so numerous
    that joinder of all members is
    impracticable, (2) there are questions of
    law or fact common to the class, (3) the
    claims or defenses of the representative
    parties are typical of the claims or
    defenses of the class, and (4) the
    representative parties will fairly and
    adequately protect the interests of the
    class.
    The Rule 4:32-1(a) factors are commonly referred to as
    numerosity, commonality, typicality and adequacy of
    representation.   
    Carter-Reed, supra
    , 203 N.J. at 519.
    Rule 4:32-1(b)(3), under which plaintiffs proceed, requires
    the court to find:
    that the questions of law or fact common to
    the members of the class predominate over
    any questions affecting only individual
    members, and that a class action is superior
    to other available methods for the fair and
    efficient adjudication of the controversy.
    The factors pertinent to the findings
    include:
    (A) the interest of members of the
    class in individually controlling the
    prosecution or defense of separate actions;
    (B) the extent and nature of any
    litigation concerning the controversy
    already commenced by or against members of
    the class;
    22                        A-1247-16T3
    (C) the desirability or undesirability
    in concentrating the litigation of the
    claims in the particular forum; and
    (D) the difficulties likely to be
    encountered in the management of a class
    action.
    The Rule 4:32-1(b)(3) factors are commonly referred to as
    predominance and superiority.   Carroll v. Cellco P'ship, 
    313 N.J. Super. 488
    , 495 (App. Div. 1998).
    A class of tenants who were charged legal fees by
    defendants under their leases but did not quit their apartments
    owing more than those charges, represented by defendants to
    number at least 5294 tenants, easily satisfies the numerosity
    requirement.   See In re 
    Cadillac, 93 N.J. at 425
    (finding
    numerosity where number of plaintiffs is "sufficiently numerous
    so that joinder is not a satisfactory alternative").   Common
    questions of law and fact arise out of the uniform leases, the
    legal fees charged pursuant thereto, the reasonableness of the
    fee provisions in the leases and whether the $400 fee exceeded
    the costs of the services.   With the exception of plaintiff
    Green, who would not be included in this smaller class because
    she quit her apartment owing $2960.11, a sum exceeding the $2000
    in legal fees she was charged by defendants over the course of
    five summary dispossess actions, the claims of the named
    plaintiffs "'have the essential characteristics common to the
    23                         A-1247-16T3
    claims of the class.'"13   See 
    ibid. (quoting 3B James
    W. Moore,
    et al., Moore's Federal Practice ¶ 23.06-2 (2d ed. 1982)).      That
    plaintiff Blumberg's aunt paid, on his behalf, the rent
    remaining due when he vacated his apartment does not distinguish
    his claim in our view.
    The nub of the dispute over this case proceeding as a class
    action is whether plaintiffs have met their burden of proving
    that common questions of law and fact predominate over
    individual claims.   R. 4:32-1(b)(3).   In analyzing the larger,
    more inclusive class, the trial judge viewed the central
    question in the case as "whether the fees charged to a
    particular plaintiff were reasonable."    We see the case
    differently.
    As we see it, the central question is whether the $400 fee
    charged to all plaintiffs was reasonable or instead,
    unconscionable.   Or, stated differently, whether defendants'
    inclusion of the $400 charge in their tenant leases,
    characterized by the Supreme Court as contracts of adhesion, see
    
    Green, supra
    , 215 N.J. at 454, was an unconscionable or unlawful
    practice.   Framing the question as the trial court did removes
    the focus from the lease clause and the summary dispossess
    13
    We assume plaintiffs will substitute a class representative
    for Green or dismiss their claim against The Willows on remand.
    24                          A-1247-16T3
    proceedings.   See 
    ibid. (holding "tenants must
    be afforded a
    forum to challenge the reasonableness of lease clauses on which
    landlords rely for purposes of summary dispossess proceedings").
    The lease term is important because, as the Court has
    noted, "summary dispossess litigation is an effective – and at
    times coercive – mechanism for collecting rent and other fees."
    Hodges v. Sasil Corp., 
    189 N.J. 210
    , 226 (2007).    "If the rent
    owed," here including legal fees denominated as additional rent,
    "is paid 'on or before entry of judgment,' the legal proceeding
    is terminated."   
    Id. at 221
    (quoting N.J.S.A. 2A:18-55).    "The
    tenant and landlord understand the summons and complaint to be a
    demand for payment of rental arrears, a demand that prompts
    defaulting tenants to pay owed rent."    
    Id. at 227-28.
      As the
    Court has acknowledged, the consequences of inflating the amount
    due in such circumstances "can be particularly devastating when
    applied to low-income tenants.    The economic hardship resulting
    from even a few extra dollars in late charges and attorneys'
    fees may substantially impact a family's ability to survive."
    
    Id. at 228.
    The predominance inquiry "tests whether the proposed class
    is 'sufficiently cohesive to warrant adjudication by
    representation'" by considering the significance of the common
    questions versus the individualized questions underlying the
    25                         A-1247-16T3
    members' claims.   
    Iliadis, supra
    , 191 N.J. at 108 (quoting
    Amchem Prods., Inc. v. Windsor, 
    521 U.S. 591
    , 623, 
    117 S. Ct. 2231
    , 2249, 
    138 L. Ed. 2d 689
    , 712 (1997)).    Here, resolution of
    the question of whether inclusion of the $400 charge in the
    leases was reasonable or was instead an unlawful practice is
    central to all of the members' claims and establishes one of the
    three elements of each member's case.14
    The issue on which the trial court focused, whether the
    fees charged to an individual plaintiff were reasonable, no
    doubt depends on individual assessments.   But the issue of
    whether the fees charged to an individual plaintiff were
    reasonable goes to ascertainable loss and damages and only comes
    into play if plaintiffs have succeeded in proving the $400 fee
    included in their leases was unconscionable.   See 
    D'Agostino, supra
    , 216 N.J. at 192-93 ("When an unconscionable commercial
    practice has caused the plaintiff to lose money . . . that loss
    14
    Indeed, it would be the same for all tenant claims of the
    larger class. The common questions are the same for both
    putative classes. In the larger class, however, the very real
    possibility of thousands of individual counterclaims
    overwhelming the common questions make that larger class not
    maintainable. Cf. In re 
    Cadillac, supra
    , 93 N.J. at 430 (noting
    "the critical question remains whether the benefit from the
    determination in a class action of the existence of a common
    defect and a common pattern of fraud outweighs the problems of
    individual actions involving such other issues as causation,
    reliance, and damages").
    26                          A-1247-16T3
    can satisfy both the 'ascertainable loss' element of the CFA
    claim and constitute 'damages sustained' for purposes of the
    remedy imposed under the CFA.").     "[P]redominance does not
    require the absence of individual issues or that the common
    issues dispose of the entire dispute."      
    Iliadis, supra
    , 191 N.J.
    at 108.   The Court has made clear that "[i]ndividual questions
    of law or fact may remain following resolution of common
    questions."   
    Ibid. This is especially
    true when remainder
    issues go to damages.    
    Id. at 112-13.
    The parties in this case have conducted extensive fact
    discovery and engaged experts who have prepared comprehensive
    reports directed entirely to the question of whether the $400
    fee in the lease was a reasonable approximation of the fees
    defendants could expect to incur in a summary dispossess action
    or an unconscionable overreach.      Any evidentiary questions
    regarding the reliability or admissibility of those opinions and
    the credibility of the experts apply uniformly to all members of
    the class.    A jury may appropriately consider the basis on which
    the fees were calculated, whether the costs defendants include
    in the operating expenses for the legal department are fairly
    allocated, whether the $400 fee included in the leases is a
    reasonable approximation of defendants' expected costs for a
    summary dispossess action, whether defendants may base the $400
    27                          A-1247-16T3
    fee on its collections of fees charged instead of its costs for
    services performed and whether those costs are reasonable in
    comparison to the fees charged by outside lawyers for the same
    work.   If the jury decides the $400 lease charge is
    unconscionable, it can decide what lease charge would be
    reasonable.
    Although resolution of those issues may not dispose of the
    litigation, in the event it does not, it will at least establish
    a basis for determining whether individual class members
    suffered an ascertainable loss.     Using the Permenters as an
    example, if the jury were to decide that the $400 fee included
    in the leases was reasonable, plaintiffs could not succeed in
    proving an unlawful practice, ending the litigation and binding
    all class members to that result.    If, on the other hand, the
    jury decided the $400 lease charge was unreasonable and that a
    fair charge was $200, then the Permenters, having paid $400 on
    one occasion, $0 on one occasion and $200 on three occasions,
    could establish an ascertainable loss of $200, subject to
    defendants' ability to demonstrate that the $400 was a
    reasonable fee in light of the work performed on the summary
    28                          A-1247-16T3
    dispossess action in which the Permenters paid a $400 fee.15    See
    
    D'Agostino, supra
    , 216 N.J. at 192-93.
    Significantly, almost all of the proofs relating to the
    many individual issues defendants assert must be resolved for
    each class member are in defendants' possession in the form of
    the tenant ledgers and other computerized records.   Even though
    defendants claim their costs varied from eviction to eviction,
    Morgan's actual ability to demonstrate the reasonableness of the
    fee charged any particular tenant is unclear in light of its
    lawyers' and paralegals' failure to maintain time records.
    "Although 'different factual situations may arise with respect
    to the defenses as to different plaintiffs[, such] does not
    derogate from the fact that the affirmative cause of action
    itself has the community of interests and of questions of law or
    fact which justify the class action concept.'"   
    Iliadis, supra
    ,
    191 N.J. at 112 (quoting Branch v. White, 
    99 N.J. Super. 295
    ,
    310 (App. Div.), certif. denied, 
    51 N.J. 464
    (1968)).
    Weighing the significance of the common questions, the
    benefit of resolving those questions, as well as at least some
    individual questions of ascertainable loss, through a class
    15
    Employing the same hypothetical, Blumberg could establish an
    ascertainable loss of $600, subject to defendants' ability to
    demonstrate that $400 was a reasonable fee in the three summary
    dispossess actions for which Blumberg paid a $400 fee.
    29                         A-1247-16T3
    action against alternatives, and considering the "common nucleus
    of operative facts," 
    Carter-Reed, supra
    , 203 N.J. at 520,
    presented by the plaintiffs' challenge to a term in a uniform
    lease utilized in sixty-nine apartment complexes throughout the
    State, we are satisfied that the common questions predominate
    over any questions affecting only individual members.     R. 4:32-
    1(b)(3).   At the core of this case are tenants seeking to
    redress a "common legal grievance," In re 
    Cadillac, supra
    , 93
    N.J. at 435, involving an allegedly unconscionable lease term
    included in every one of their leases, making them sufficiently
    cohesive to warrant adjudication through class representatives,
    see 
    Iliadis, supra
    , 191 N.J. at 108.
    Finally, there can be little doubt that class litigation is
    "superior to other available methods for the fair and efficient
    adjudication of the controversy" in this case.     R. 4:32-1(b)(3).
    Given the class members' "lack of financial wherewithal,"
    Saldana v. City of Camden, 
    252 N.J. Super. 188
    , 200 (App. Div.
    1991), and the relatively low value of the individual claims,
    the likelihood of any individual tenant challenging the $400
    lease charge against these defendants is remote.    As in New
    Rapids, "[i]f each victim were remitted to an individual suit,
    the remedy could be illusory, for the individual loss may be too
    small to warrant a suit or the victim too disadvantaged to seek
    30                          A-1247-16T3
    relief.   Thus the wrongs would go without redress, and there
    would be no deterrence to further aggressions."   New 
    Rapids, supra
    , 61 N.J. at 225.
    In our view, this case is well suited to class treatment.
    A narrowed class, drawn so as to exclude those tenants against
    whom defendants could assert counterclaims overwhelming the
    common claims of the class, is an appropriate vehicle to redress
    what the plaintiffs claim are systemic illegal lease charges to
    over 5000 tenants in this State.
    Although it is likely that individual issues will remain
    following resolution of the common questions, posing some
    management challenges, the issues here are not nearly so
    complicated as those posed in either Iliadis or In re Cadillac.
    The Law Division has the ability "to craft remedies and
    procedures to address the peculiar problems of class
    litigation," by altering, amending or even decertifying a class
    if necessary.   
    Iliadis, supra
    , 191 N.J. at 119-20; see also R.
    4:32-2(a).   "Class actions by their very nature are complicated
    creatures, but they provide an efficiency of scale and an
    equitable means of relief for individuals who might otherwise
    not have access to the courthouse or the incentive or ability to
    right a wrong."   
    Carter-Reed, supra
    , 203 N.J. at 530.
    31                          A-1247-16T3
    Although we agree with the trial court that the larger
    class plaintiffs proposed was not maintainable in accordance
    with Rule 4:32-1(a) and (b), we conclude the smaller, more
    narrowly defined class plaintiffs offered in the alternative
    should be certified.   Accordingly, we vacate the order denying
    class certification and remand for certification of a class in
    conformity with this opinion.
    Vacated and remanded.   We do not retain jurisdiction.
    32                       A-1247-16T3