DCPP v. A.C. AND M.H. AND D.S., IN THE MATTER OF M.L.H., IV (FN-08-0105-18 and FD-08-0440-17, GLOUCESTER COUNTY AND STATEWIDE) (RECORD IMPOUNDED) (CONSOLIDATED) ( 2022 )


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  •                                      RECORD IMPOUNDED
    NOT FOR PUBLICATION WITHOUT THE
    APPROVAL OF THE APPELLATE DIVISION
    This opinion shall not "constitute precedent or be binding upon any court." Although it is posted on the
    internet, this opinion is binding only on the parties in the case and its use in other cases is limited. R. 1:36-3.
    SUPERIOR COURT OF NEW JERSEY
    APPELLATE DIVISION
    DOCKET NO. A-4052-18
    A-4449-18
    NEW JERSEY DIVISION
    OF CHILD PROTECTION
    AND PERMANENCY,
    Plaintiff-Respondent,
    v.
    A.C.,
    Defendant,
    and
    M.H.,
    Defendant-Appellant,
    and
    D.S.,
    Intervenor-Respondent.
    NEW JERSEY DIVISION
    OF CHILD PROTECTION
    AND PERMANENCY,
    Plaintiff-Respondent,
    v.
    A.C.,
    Defendant-Appellant,
    and
    M.H.,
    Defendant,
    and
    D.S.,
    Intervenor.
    IN THE MATTER OF M.L.H., IV,
    a minor.
    Argued December 2, 2020 – Decided January 7, 2022
    Before Judges Accurso, Vernoia, and Enright.
    On appeal from the Superior Court of New Jersey,
    Chancery Division, Family Part, Gloucester County,
    Docket Nos. FN-08-0105-18 and FD-08-0440-17.
    Clara S. Licata, Designated Counsel, argued the cause
    for appellant M.H. (Joseph E. Krakora, Public
    A-4052-18
    2
    Defender, attorney; Robyn A. Veasey, Deputy Public
    Defender, of counsel; Clara S. Licata, on the briefs).
    Beatrix W. Shear, Designated Counsel, argued the
    cause for appellant A.C. (Joseph E. Krakora, Public
    Defender, attorney; Robyn A. Veasey, Deputy Public
    Defender, of counsel; Beatrix W. Shear, on the briefs).
    Sara M. Gregory, Deputy Attorney General, argued
    the cause for respondent New Jersey Division of Child
    Protection and Permanency (Gurbir S. Grewal,
    Attorney General, attorney; Melissa H. Raksa,
    Assistant Attorney General, of counsel; Sara M.
    Gregory, on the brief).
    Margo E.K. Hirsch, Designated Counsel, argued the
    cause for minor (Joseph E. Krakora, Public Defender,
    Law Guardian, attorney; Meredith Alexis Pollock,
    Deputy Public Defender, of counsel; Margo E.K.
    Hirsch, on the brief).
    The opinion of the court was delivered by
    ACCURSO, J.A.D.
    These are appeals from a Title 30 section 12, 1 protective services, FN
    action brought by the Division of Child Protection and Permanency, and an FD
    1
    N.J.S.A. 30:4C-12 authorizes the Division to investigate complaints that a
    parent or guardian of any child in this State "is unfit to be entrusted with the
    care and education of such child, or shall fail to provide such child with proper
    protection, maintenance and education, or shall fail to ensure the health and
    safety of the child, or is endangering the welfare of such child." See N.J. Div.
    of Youth & Family Servs. v. T.S., 
    426 N.J. Super. 54
    , 64 (App. Div. 2012)
    (discussing standards for the Division's intervention under Section 12).
    A-4052-18
    3
    application for custody of the infant M.H. IV (Henry) brought by his maternal
    grandmother D.S. (Dahlia) that were heard together by the same trial judge. 2
    Parents A.C. (Alice) and M.H. (Malcolm) appeal under separate docket
    numbers, consolidated here, from final orders terminating the FN action after
    approval of the Division's plan for termination of parental rights followed by
    adoption and awarding custody of Henry to Dahlia in the FD action, permitting
    his removal to her home in Virginia and relieving the Division from filing a
    guardianship complaint to terminate Alice's and Malcolm's parental rights.
    Alice and Malcolm claim the court erred in permitting Dahlia to
    intervene in the FN matter; improperly relied on unspecified evidence from a
    prior FN action, as well as hearsay and inadmissible expert opinion, to support
    its findings in the present FN action and award custody to Dahlia in the FD
    action; that the combined proceedings denied them due process; and that they
    received ineffective assistance of counsel.
    2
    The Family Part's FN docket encompasses child protective services and
    abuse and neglect cases, whereas the FD docket consists of child custody,
    visitation, child and spousal support and the like in non-divorce matters, see
    N.J. Dep't of Children & Families, Div. of Youth & Family Servs. v. I.S., 
    214 N.J. 8
    , 22 n.3 (2013), including non-parent relatives seeking custody, support
    or visitation, R.K. v. D.L., 
    434 N.J. Super. 113
    , 131 (App. Div. 2014). We use
    initials to protect the children's privacy, Rule 1:38-3(d)(12), and pseudonyms
    to make the opinion easier to read.
    A-4052-18
    4
    The Division acknowledges the trial court erred in relying on
    unspecified findings in the prior FN proceeding and in relying on the expert
    opinion of a non-testifying expert. It nevertheless argues the record contains
    sufficient competent evidence to support the court's findings that Malcolm and
    Alice were unfit, and it was in Henry's best interests to transfer custody to
    Dahlia. The Division contends the court's decision to hear the FD matter in
    tandem with the FN action did not infringe defendants' due process rights;
    provided them the opportunity for counsel in the FD matter they would not
    have otherwise had; and shielded them from the real risk of termination of
    their parental rights, thus preserving for them the potential of reunification
    with Henry. It urges us to reject defendants' claims that they received
    ineffective assistance of counsel and affirm the trial court's orders.
    Henry's law guardian echoes the arguments of the Division and contends
    the best interests standard employed by the trial court in awarding custody of
    Henry to his grandmother Dahlia was properly employed after it approved the
    Division's proposed permanency plan, finding neither parent fit to care for
    him. The law guardian contends the record contains ample evidence to support
    the trial court's finding of persistent domestic violence between Malcolm and
    Alice over several years despite the Division's many efforts to reunify the
    A-4052-18
    5
    family, and urges we affirm the decision to award custody of Henry to Dahlia,
    who is already providing a home for four of Henry's siblings.
    As we have observed before, linking a Division-instituted FN action
    with an FD application for custody is not a typical proceeding and requires the
    court and counsel to take particular care to ensure the protection of the parents '
    rights, especially when custody of the child in the FD action is sought by
    someone other than one of the parents. See N.J. Div. of Child Prot. &
    Permanency v. S.D., 
    453 N.J. Super. 511
    , 525 (App. Div. 2018). We agree
    with the Division and the law guardian that there is nothing inherently
    inappropriate with linking the two proceedings, whether or not the individual
    petitioning for custody in the FD action is permitted to intervene in the FN
    proceeding. See B.C. v. N.J. Div. of Child Prot. & Permanency, 
    450 N.J. Super. 197
    , 205-08 (App. Div. 2017).
    Linking the proceedings can provide some significant advantages to
    parents, providing them counsel in the FD matter and avoiding a guardianship
    action when a court has approved the Division's plan of termination of parental
    rights followed by adoption, thus preserving for them the potential for
    reunification while achieving a secure placement for the child. See S.D., 453
    N.J. Super. at 524. But, as Alice and Malcolm argue, linking the proceedings
    A-4052-18
    6
    without scrupulous attention to the parents' rights in both the FN and FD
    actions can also result in an effective end of the parents' rights to raise their
    child, especially when the child is placed out-of-state, without the rigorous
    proofs required of the Division in a guardianship action. That very real danger
    requires the trial court to make meticulous factual and legal findings in each
    case and to ensure that counsel understand their responsibilities to their clients
    in the FN and FD proceedings.
    We agree with defendants that this record does not reflect the care
    required in these joint FN and FD proceedings, particularly with respect to the
    court's reliance on unspecified evidence adduced in the prior proceedings and
    on expert opinion proffered by the Division from a witness it did not call to
    testify. Ordinarily, those errors would require us to vacate the court 's final
    orders and remand for a new hearing. We do not do so here, however. Having
    reviewed the entire record — much of which we recount in what follows — we
    find ourselves in agreement with the Division and the law guardian that these
    joint proceedings did not infringe defendants' rights, and even after
    consideration of the trial court's errors, there remains sufficient competent,
    relevant and reasonably credible evidence to support the court's factual
    A-4052-18
    7
    findings and legal conclusions. See Cesare v. Cesare, 
    154 N.J. 394
    , 412
    (1998). Accordingly, we affirm both orders.
    As this is the second FN/FD action involving this family, some
    background is useful to put the current appeals in context. Alice previously
    lived in Virginia with her former husband, M.C. (Matt) and their four children.
    Both their families live there too. After the couple split up, Alice met
    Malcolm online, and they moved to New Jersey in 2012 with Alice and Matt's
    three younger children. Alice's oldest child remained with her father.
    After moving to New Jersey, Alice and Malcolm had three children,
    M.G.H. Jr. (Mickey), I.H. (Irene) and Henry. Irene was born in February 2017
    during the first FN/FD actions and Henry was born in January 2018, weeks
    after those actions ended. The Division received sixteen child protective
    services referrals about the family between 2012 and 2016, eight relating to
    domestic violence between Malcolm and Alice, four of which were
    "established," and one of which, as to Malcolm, was "substantiated." The
    other eight referrals related to educational neglect, housing instability and
    Malcolm's alleged substance abuse.
    The first FN/FD actions were sparked in November 2016, after Alice's
    three daughters living with the couple reported witnessing several incidents of
    A-4052-18
    8
    domestic violence between Malcolm and Alice. The Division responded by
    implementing a safety protection plan barring Malcolm from the family's
    home. The following month, the Division obtained custody of Alice's three
    daughters and Mickey after Malcolm allegedly returned home in violation of
    the plan, with Alice's acquiescence, and engaged in new acts of domestic
    violence, resulting in Alice having to go to the hospital for treatment. Two
    months later, in February 2017, the Division obtained custody of Irene,
    Malcolm and Alice's second child, shortly after her birth. The children were
    placed in three separate resource homes with Alice and Malcolm permitted
    supervised visitation only. Dahlia petitioned for custody of all five children. 3
    3
    Matt and his mother also applied for custody of Matt's children. Matt
    eventually withdrew his application based on his inability to care for all of the
    siblings and his mother deferred to Dahlia, remarking "My whole design and
    purpose is for the safety and the welfare of my grandkids. If it's me or if it's
    that grandmother [Dahlia], that's all that matters to me is their safety." Dahlia
    echoed her sentiments, objecting to the children returning to Malcolm's care
    because he is "a dangerous individual," "unpredictable," and she believed he
    was "orchestrating most of what's going on here one way or the other." She
    told the court, "I can't explain what my daughter is doing. I don't know why
    she's engaged in this relationship. That is her problem. My concern is with
    the children." Alice and Matt's oldest child, who was over eighteen and not a
    party to the proceedings, testified how close all the siblings were and how
    difficult it was for her sisters and Mickey to be separated by living in different
    resource homes while trying to cope with the tumult in their lives caused by
    Malcolm's domestic violence. Both Matt and his mother remained involved
    through the several hearings in the prior FN/FD proceedings, supporting
    Dahlia's bid for custody.
    A-4052-18
    9
    The court heard both the FN and FD matters together. Neither Alice nor
    Malcolm, both of whom were represented by counsel assigned by the Public
    Defender's Office of Parental Representation, objected.
    During those first proceedings, the two oldest of Alice's three daughters
    who lived with the couple testified to seeing Malcolm yell, throw things and
    swing at their mother when he was angry with her, once hitting her in the head
    with a broom, requiring stitches. They claimed Malcolm also yelled at them
    on occasion, that they were afraid of him, and they feared for their mother.
    They also testified Malcolm violated the Division's safety plan with their
    mother's knowledge and acquiescence. Their law guardian expressed her
    understanding that the first FN action was only a Title 30 protective services
    proceeding against their mother, "which is what [her] clients want[ed]," but
    argued that as to Malcom, the Division had established abuse and neglect.
    At the disposition hearing in the first FN proceeding, the Division's
    permanency worker testified Alice had undergone a psychological evaluation
    resulting in the psychologist recommending therapy and domestic violence
    counseling. The worker testified Alice had completed domestic violence
    counseling and claimed she was engaged in her own therapy with a private
    A-4052-18
    10
    therapist and attending couples counseling with Malcolm, but the worker had
    been unable to verify either.
    As for Malcolm, the worker testified he had completed a batterer's
    intervention program, but like Alice, claimed he was seeing a private therapist
    for individual therapy and couples' counseling, as well as seeing a psychiatrist,
    none of which the worker had been able to verify. The worker explained the
    couples' counselor to whom the Division had referred Malcolm and Alice,
    stopped seeing them "because [Malcolm] was becoming more irate during
    sessions and [she] had fear for her own safety."
    The worker further testified Malcolm had not engaged in substance
    abuse treatment or a partial care program, both of which had been
    recommended by the Division's psychologist. According to the worker,
    Malcolm was discharged by RENU (Revitalizing Environments through
    Nurturing Unity), the service providing supervised visitation with the couple 's
    children, for his failure to enroll in a partial care program, resulting in
    visitation being supervised by the Division at its office. The worker testified
    Malcolm and Alice did not attend consistently, Alice's daughters were not
    comfortable interacting with Malcolm during visits, and Malcolm interacted
    only with his biological children, Mickey and Irene.
    A-4052-18
    11
    The law guardian for Alice and Matt's two younger daughters, 4 told the
    court "[b]oth girls love their mom. They're afraid to be around [Malcolm]."
    Alice testified she knew "what . . . domestic abuse is. I understand that. I've
    gone to your classes and I've dealt with it before" while married to Matt. She
    claimed she and Malcolm "have had our disagreements. We've had arguments.
    We've made mistakes. We've done things." She also claimed they were
    "looking for help" and had been asking the Division "for assistance with
    counseling" since 2014. Alice testified the couple had been denied services in
    the past, and that "this is not something that we were trying to avoid, not
    something that we were trying to negate. We were trying to fix things."
    Dahlia testified she sought custody of her grandchildren only after they
    were removed from Alice and Malcolm and placed in foster care. She testified
    she and her husband were "not trying to take the kids away from anybody" but
    were "just trying to help the situation and give [the children] some stability."
    Alice opposed the children going to her mother, claiming her parents kept guns
    in their home and her father was an alcoholic.
    4
    By the time of the first disposition hearing, Alice's second oldest daughter
    had turned eighteen and had gone to live with her father in Virginia.
    A-4052-18
    12
    The Division instituted an assessment of Dahlia's home in Virginia
    through the Interstate Compact on the Placement of Children. In the transcript
    from the fact-finding hearing, the deputy representing the Division advised the
    court that the Virginia child welfare authorities denied Dahlia's application
    because she and her husband had taken in an ex-felon after his release from
    jail. Dahlia told the court she and her husband had alerted the child welfare
    authorities to the man's presence in their home to ensure it wouldn't be an
    impediment to their obtaining custody of their grandchildren. She informed
    the court that the Virginia authorities had advised his presence was a problem,
    the man had moved out, and the Division was awaiting a response on her
    resubmitted request for approval.
    When the court expressed concern over the delay, the deputy advised
    that the Virginia authorities had no objection beyond the unrelated individual
    in Dahlia's home. He also advised that Dahlia and her husband were not
    looking for the financial assistance placement would provide and had re-filed
    their FD application for custody of all the children. The law guardians for the
    children supported the children's placement with Dahlia, and if that could not
    be accomplished quickly, were in favor of her obtaining custody under the FD
    docket in light of the rapidly approaching start of the new school year. The
    A-4052-18
    13
    law guardians noted Dahlia and her husband had undertaken the parent training
    required, she maintained regular contact with the resource parents, the children
    were supportive, and Dahlia visited regularly, sometimes taking all the
    children, but the baby, overnight during her weekend stays.
    While making clear to Alice and Malcolm that the case was not a
    termination case, the judge noted the FN case had been open for nine months,
    that Alice and Matt's two youngest daughters as well as Mickey and Irene were
    in the Division's custody in three different foster homes and that both Alice
    and Malcolm's time with the children remained supervised because neither had
    completed their recommended services. The judge found neither parent was in
    a position to resume custody of any of the children and awarded custody to
    Dahlia in the FD action, contingent on the Division visiting her home in
    Virginia and confirming the only obstacle to interstate placement, the presence
    of the ex-felon, had been remediated by his departure. The judge also ordered
    Dahlia to work with the Division to ensure the children were enrolled in
    appropriate programs in Virginia, including the continuation of the trauma -
    focused therapy they had been attending in New Jersey.
    Finally, the judge ordered the Division to leave the FN case open so
    defendants' attorneys could ensure a parenting time arrangement. While
    A-4052-18
    14
    rejecting defendants' arguments that moving the children to Virginia would
    work an effective termination of their parental rights, the judge acknowledged
    "if parenting time is not worked out with reasonable opportunities for these
    parents to see their children, then essentially it becomes a much more difficult
    relationship to maintain," making it "much more difficult for [Malcolm and
    Alice] to be able to complete their services and perhaps apply to the courts to
    regain custody of their children." The judge ordered the Division to keep the
    FN file open for at least another ninety days to permit Alice and Malcolm the
    opportunity "to continue on with those services so that that they may be in a
    position to look to have custody back for these children." Alice was to
    complete individual counseling. Malcolm was to likewise complete individual
    counseling and attend a partial care program.
    The judge set a date four months out to review compliance with his
    orders. Neither Malcom nor Alice apparently appeared in court on that date.
    The Division reported neither had complied with the court-ordered services,
    and that both were missing and not in contact with the Division. The judge
    terminated the FN case on December 20, 2017. Neither Alice nor Malcolm
    appealed from the judge's orders in the first FN and FD actions.
    A-4052-18
    15
    The Division a month later effected an emergency removal of Henry on
    his discharge from the hospital on January 19, 2018. On the return date four
    days later before the same judge as in the first FN/FD actions, Alice advised
    the court that a Dr. Soule at Glassboro Anchor of Hope Counseling had been
    providing both her and Malcolm individual and couples' counseling since
    December 18, 2017, and that she had enrolled in the Robin's Nest Healthy
    Families Program in December 2017, following the couple's recent move to
    Glassboro. She also testified Malcolm had recently obtained a home health
    aide for his multiple medical conditions, including a prior gunshot wound, his
    degenerative spine, diverticulitis, irritable bowel syndrome, a heart valve
    issue, arthritis in his knees, bilateral carpel tunnel syndrome, his severe,
    uncontrolled diabetes, as well as his P.T.S.D. and bi-polar condition.
    Malcolm testified he had completed all the services he had been
    previously ordered to complete, but for the partial care program. He claimed
    he had been advised by the Division that partial care would not be necessary if
    he obtained a medical marijuana card, which he had done. He testified he and
    Alice had "slipped," for which he, "as the male of the family," took
    responsibility. He explained he was "trying [his] best" and hoped the Division
    could understand he "just want[ed] [his] kids back."
    A-4052-18
    16
    The judge noted the prior FN matter had just closed the month before,
    after having been open for over a year, with neither Alice nor Malcolm having
    completed services and their visitation remaining supervised. The judge stated
    he took Alice and Malcolm at their word that they had since enrolled or
    completed the previously ordered services but that "verification [was]
    necessary." He granted the Division temporary custody of Henry, ordering the
    return date extended until counsel could be appointed. 5
    In the interim, the judge ordered the caseworker to meet with Alice and
    Malcolm the following day and entered a self-executing order that Henry be
    returned to them if the Division confirmed at that meeting or thereafter that
    defendants had completed their services. The judge ordered the Division to
    provide Alice and Malcolm supervised visitation with Henry and ordered Alice
    to submit to a psychological evaluation and participate in domestic violence
    services. Malcolm was ordered to attend services to address mental health and
    substance abuse concerns, and to comply with previous recommendations.
    Both Alice and Malcolm were each required to complete individual
    psychotherapy. Three weeks later, Dahlia, self-represented as she has been
    5
    Alice's former attorney from the Office of Parental Representation was in
    court on the return date, but advised he could no longer represent her based on
    irreconcilable differences that had arisen between them.
    A-4052-18
    17
    throughout, filed a request to intervene in the newly filed FN action and for
    custody of Henry.
    On the rescheduled return date, the Division caseworker testified that
    Alice was on a waitlist for individual therapy with Robin's Nest and had a few
    days previous attended her psychological evaluation, for which the Division
    was awaiting a report. The caseworker understood that SERV (Social/
    Educational/Residential/Vocational Behavioral Health System, Inc.) was to
    have contacted Alice about starting domestic violence services, but did not
    know if the contact had been made.
    As for Malcom, he was not participating in any services, claiming his
    health problems confined him to his home and made him unable to complete
    services. The worker testified that although Malcolm had completed a
    batterer's intervention program in early 2017, there had been at least three
    domestic violence incidents requiring police intervention since then, including
    one from November 2017, when police were called to a Dunkin Donuts
    because Malcolm was verbally accosting Alice. Malcolm had videoed the
    encounter on his cellphone and posted it to social media, which the worker had
    viewed in addition to reviewing the police reports. The worker testified he did
    not know whether Malcom was taking medication beyond medical marijuana
    A-4052-18
    18
    for his PTSD, but advised the partial care program was designed in part to
    address that issue.
    Dahlia advised the court that she understood Henry was in foster care,
    and the Division was undertaking efforts to reunify him with his parents, but
    wished the court to know that she and her husband were willing to assume his
    care either then or at any point in the future. The court noted that although
    Dahlia had sought to intervene and seek custody of Henry in the FN case, she
    had not filed a new FD application. The judge confirmed his recollection with
    the deputy that the Division had visited Dahlia's home in Virginia before
    custody of the other children had been transferred to her and was satisfied it
    was suitable for the children. The deputy confirmed the Division had been
    down to Virginia to inspect Dahlia's home, and was satisfied the children were
    safe with her and her husband.
    Neither Alice nor Malcolm opposed Dahlia's intervention in the FN
    proceeding but both objected to the Division placing Henry with her in
    Virginia, which would make it practically impossible for them to develop a
    bond with him. Malcolm's counsel also objected to the lack of notice of
    Dahlia's application for custody, stating he was not aware of whether an FD
    custody application had even been filed.
    A-4052-18
    19
    The judge granted Dahlia's motion to intervene in the FN case, but
    dismissed her application for custody without prejudice, finding that Alice and
    Malcolm needed to maximize their visitation with Henry so as to allow for
    reunification. As Dahlia had brought the older children with her to New
    Jersey, and Malcolm and Alice had a scheduled visit with Henry for later that
    afternoon, the judge ordered an extended visit between them and all of the
    children. Dahlia formally filed an FD application for custody of Henry shortly
    thereafter.
    At the preliminary fact-finding hearing two-and-a-half-months later, the
    Division's permanency worker testified in support of the Division's section 12
    case that this was a family in need of services. The worker testified the
    Division's psychologist had recommended Alice participate in specialized
    therapy for victims of domestic violence, and that she and Malcolm not engage
    in couples' counseling, at least not until both had undergone individual therapy
    and couples' counseling was recommended by both their individual therapists.
    He also recommended that Alice undergo a parental capacity evaluation after
    she had completed a significant portion of her recommended services. The
    worker testified that Alice had attended her first appointment for her domestic
    violence therapy, but the provider needed a signed release on the provider's
    A-4052-18
    20
    form before it would release any further information to the Division, which
    Alice had not yet provided.
    The Division did not have a report from Malcolm's most recent
    psychological evaluation, but he had yet to participate in the partial care
    program he was ordered to attend in the prior FN action. Malcolm contended
    he could not physically attend the program but he was unable to produce
    medical documentation to support his position. His doctors advised only that
    he had mobility issues — he was then in a wheelchair — and might need some
    "ability assistance" to attend. The worker testified Malcolm was eligible for
    specialized transport to either of the two hospital-based partial care programs
    the Division had identified that could accommodate a patient in a wheelchair.
    The worker testified Malcolm was getting individualized therapy at home from
    a Dr. Goldberg, who had been recommended to him by his nursing care
    provider, not the Division. The worker also reported two recent domestic
    violence incidents requiring police intervention, although neither involved
    physical violence.
    In making his findings, the judge noted those two incidents, stating he
    found them "troubling," in light of "the long history of domestic violence in
    this case." He further noted Malcolm's failure to attend an intake appointment
    A-4052-18
    21
    at one of the hospital-based partial care programs to learn whether his physical
    problems could be accommodated. The judge found that problematic — in the
    absence of direction from Malcolm's doctors that he was unable to participate
    — as Malcolm's failure to engage in services would likely be a serious
    impediment to reunification. In response to Alice's counsel's request that her
    parental capacity evaluation be completed sooner to assess whether she was
    ready for reunification, the judge noted that Alice had
    in the past [been] ready for reunification except for the
    fact that there remains, and I'm not looking to break
    families up, it's not the role of this court. But because
    [Malcolm] had not addressed services that needed to
    be addressed and because there's still ongoing
    concerns about domestic violence, marital discontent,
    whatever you want to call it, that erupts into a
    situation where police have to be called, yes, she's
    been ready and has been ready for some time but for
    the fact that this is a family that involves both a
    mother and a father and they want to be together, and
    that's their right to be together, but I can't have
    reunification with one without the other if that's their
    position.
    The judge concluded the Division had established the family was in need
    of services under Title 30. Because Dahlia again had the older children with
    her, the judge ordered the parties to work to schedule a visit between them and
    Alice and Malcolm. Dahlia noted that while the children had been able to visit
    with them at the Division office after the last hearing, they had also scheduled
    A-4052-18
    22
    a second visit for Saturday evening with a supervisor arranged, but Alice and
    Malcolm "did not show up." Because one of the girls was scheduled to attend
    a ceremony that evening in advance of her high school graduation, Dahlia
    asked that the visit occur as soon as possible.
    At the next compliance hearing four months later, the Division worker
    testified that Alice was compliant with her domestic violence counseling and
    consistently attending. The worker testified Alice would be referred to
    individual counseling after she'd met her goals in the domestic violence
    therapy. Because Malcolm had made several allegations to the Division that
    Alice was abusing drugs, the Division requested she undergo urine screens and
    a hair follicle test, to be followed by a substance abuse evaluation if those tests
    were positive.
    The worker testified that Alice and Malcolm had three visits with Henry
    each week in their home, two of which were supervised by the Division, and
    one by RENU. The worker explained that Human Services police were present
    for the Division visits as a result of Malcolm's past aggressive behavior toward
    the prior worker. According to the worker, the Division ordinarily does not
    permit parents joint visitation when there are issues of domestic violence.
    Because Alice and Malcolm expressly desired to visit together, however, and
    A-4052-18
    23
    the Division could not send two workers for two, two hour visits each week,
    the Division sent along Human Services officers to ensure no worker was in
    the home alone.
    As for Malcolm, the Division had referred him to a provider, Robin's
    Nest, that could offer him individual counseling, batterers' intervention
    therapy, as well as anger management and parenting skills in the couple's
    home. Although the referral had been made a month earlier, Malcolm had only
    completed his intake appointment a few days before the hearing. He had
    objected to the six hours a week the provider required to perform those in -
    home services.6 The worker also testified Dr. Goldberg, the therapist who had
    been seeing Malcolm, discontinued her sessions because she found Malcom
    difficult to engage, eating, falling asleep or playing on his phone during
    sessions, and that Alice's presence was distracting. She also advised that
    Malcolm's needs were outside her area of expertise, which was elder and
    hospice care.
    6
    Malcolm likened his weekly "six hours of visit[s] and six hours of
    counseling" to holding down a part-time job, which was beyond his physical
    capabilities.
    A-4052-18
    24
    On cross-examination, Malcolm's counsel asked the worker why the
    Division was requiring Malcolm to engage in therapy already being provided
    him by Dr. Nedock, and Sally French. The worker replied she had not been
    able to obtain signed releases from Malcolm to learn what services those two
    persons were providing. 7 The worker further testified that neither Alice nor
    Malcolm would sign releases for an incident over the summer when Malcolm
    called the New Jersey Abuse Hotline to report that Alice had been
    hospitalized, and Malcolm had been taken by police to the crisis unit at
    Jefferson for evaluation on the same date.
    Malcolm's counsel objected to any reliance by the court on Malcolm
    being taken for a crisis evaluation, claiming Malcolm, and perhaps Alice,
    disputed whether the circumstances justified a crisis intervention. Counsel
    advised the court there was video of the incident, which he had not reviewed,
    making discussion of the issue not appropriate for the hearing. The judge
    responded by explaining to counsel that he'd had
    to make some difficult decisions in this case, most of
    them centered on [his] concern for the activities and
    the actions of your client and [Alice], and this case has
    been going on for a considerable period of time.
    7
    The worker also explained the Division was "looking for services that are
    comparable to the evidence-based programs that are provided in out-of-home
    services," which is why the Division had recommended Robin's Nest.
    A-4052-18
    25
    There seems to be at least some direction now for both
    of these parties, [Alice] perhaps more than [Malcolm],
    but both of these parties working and the Division
    making services available to them. I think under the
    circumstances so far, having to use means perhaps that
    are a bit different than other cases, but nonetheless, I
    would've ordered that they do these things and they've
    done them before I even ordered them. That's
    particularly the in-home services for [Malcolm] to
    give him that opportunity [to complete services], but
    when I hear about two intervening hospitalizations for
    . . . your client and [Alice], I just — it's something this
    court's going to be obviously concerned with, the
    circumstances surrounding and whether or not
    appropriate treatment's being provided because this —
    the goal of this court is still to attempt reunification,
    but I have a . . . one year old in this case and I have to
    make certain that that one year old is going to be
    properly cared for and if there's an issue about crisis
    and an issue about [Malcolm] making the call,
    advising the Division that [Alice] is in the hospital and
    then not receiving any information, these are concerns,
    but [counsel], I'll leave it at that for now.
    As the court turned to disposition, Malcolm, against his counsel 's advice,
    made a statement to the court, under oath, explaining the circumstances of his
    being taken for a crisis evaluation. Malcolm claimed the permanency worker
    testifying at the hearing had directed that he be "forcefully taken away from
    [his] home" and once he was removed, "had a male that was interested in
    [Alice] directed towards [Alice and Malcolm's] home." Malcolm claimed the
    A-4052-18
    26
    worker denied it but "upon speaking with people at D.Y.F.S., [he] found out
    that she was directly involved."
    Malcolm asserted the permanency worker sent a therapist to Malcolm's
    home when he "already . . . had a doctor for three years doing therapy," which,
    he explained, was why he delayed engaging with Robin's Nest. He claimed he
    had never told the worker he "was no longer using Dr. Nedock or Ms. French,"
    and instead "advised [the worker] that [he] would be committing fraud because
    [he's] on social security. . . . [t]o have two doctors of the same field doing
    things for me." Malcolm claimed he
    almost suffered a near heart attack after being
    forcefully, as I recall and as I reported, forcefully
    removed from my home without any incident. I was
    going out to breakfast and I was approached and I am
    a diabetic. I advised I needed to get my wheelchair
    out of my driveway and go get something to eat and
    when I went to press charges against the person that
    approached me at my home for harassment and
    trespassing, as well as asking politely to remove
    himself from property, he blocked my driveway
    disallowing me from being able to leave my home and
    then he followed —
    When the judge asked Malcolm whom he was talking about, and who
    had forcefully removed him from his home, Malcolm replied:
    This therapist because I told him that I was pressing
    charges for trespassing and all. So, even though, I
    told them on recording and I recorded it, every bit,
    A-4052-18
    27
    stating that I needed no help nor did I want any, I have
    to go get something to eat, please remove yourself
    from my home. That's how I put. He refused. When
    I—
    The judge broke in, leading to the following exchange.
    The court: So, he took you some place?
    Malcolm:    Yes. They took me from my home.
    The court: Where did —
    Malcolm:    They snatched me out of my wheelchair.
    The police put me — he gave a paper that
    stated from D.Y.F.S. that I was erratic —
    irrational — delusional and, you know,
    aloof. So, I told him I don't have time for
    this. Okay? I have to eat, I have to get
    out of here and take my medicine. Upon
    trying to leave, he blocked my way, as
    well as I almost had a heart attack. I was
    —
    The court: Were the police — were the police there,
    Mr. []?
    Malcolm:    Yes, sir.
    The court: Okay.
    Malcolm:    And I was taken away in an ambulance.
    Not a police car, but an ambulance
    because as reported, I did what the
    sergeant told me. Upon doing what the
    sergeant told me, I started having
    fibrillations in my [heart] valve, which
    I've had a problem with. I take
    A-4052-18
    28
    medication for, which [the worker] is
    aware of my heart problems, which my
    primary care physician, Dr. Juan Utreras,
    prior to this incident, told her that — sent
    her a notification letter that I am disabled
    and she's aware that I have health issues
    and these health issues are well-
    documented in her file. She proceeded to
    still do something that almost cost me my
    life and because of that, you know, there's
    been some, you know, cautionary
    scenarios that I've had to take in
    approaching [the worker] for her
    negligence to my health along with almost
    having that heart attack, I —
    The court: Are you talking about the incident that
    occurred on July 12th?
    Malcolm:    Yes, sir. That's —
    The court: Okay. That's — and I — and I did ask [the
    worker] regarding that and it indicates in
    her court report — and Mr. [] I take what
    you're saying very seriously, but I also
    caution you, I may not be in a position to
    be able to act on your allegations, but
    perhaps Mr. [], your defense attorney here
    in this matter, might not necessarily be
    able to carry through, but he might be able
    to give you some guidance as to where
    you might go, but this action was done by
    — with the supervision from — according
    to the court report by police. So, they
    supervised and they took the action. No
    one else took you from your home.
    A-4052-18
    29
    Malcolm:     No, sir. She showed me — the doctor
    showed me the documentation signed by
    [the worker] —
    The court: Okay.
    Malcolm:     — Ms. Stephanie [] I can barely
    remember her last name most of the time
    —
    The court: Okay.
    Malcolm:     — but I remember at that point.
    Stephanie [] was her last name, to which
    maybe allowed me to know that she was
    involved in this. So —
    In his statement to the court, Malcolm also claimed the worker had
    refused to accept four prior letters from Dr. Utreras, that were "as clear . . . as
    . . . could be" in attesting to Malcolm's disability, resulting in his being
    "hospitalized 20 times over the last year." 8 He claimed he might "lose [his]
    8
    At the last hearing, Malcolm's counsel had addressed those letters, stating
    Malcolm had
    provided by [counsel's] count . . . four letters from his
    doctors . . . at this point indicating at least in his mind,
    and I — I understand where he's coming from,
    although I understand also why the Division isn't
    getting the message that he's suffering from a number
    of severe physical problems that make it extremely
    almost impossible for him to get around as much as
    A-4052-18
    30
    feet because of having to keep running out" at the worker's direction to come
    to the Division's office, "which is, like, a half hour ride, miles away" from his
    home. Malcolm claimed he was "supposed to be bedridden and homebound"
    but because of the worker's "neglect and negligence," he suffered "severe
    injuries to [his] feet, possibly permanently damaging them from being able to
    walk correctly."
    When the judge asked whether there was anything else Malcolm
    wanted to tell the court, Malcolm claimed Dr. Goldberg told him and Alice
    that she hadn't quit because of Malcolm "playing on [his] phone" as the
    worker had testified. Instead, he claimed the therapist told them she quit
    because of the "constant and repetitive harassment from [the worker] to writ e
    out something disparaging about [Malcolm] so that she can pursue a case."
    Malcolm also claimed the worker had approached Alice, saying "if she really
    the Division would like him to in order to participate
    in his day program.
    Counsel conceded "[t]he problem here is . . . I've got four letters here that just
    don't come out and say [Malcolm] should not be leaving the house," and that
    he had explained to Malcolm they needed "his doctor to explain exactly if his
    doctor feels that he cannot attend or is putting him in some danger of attending
    a partial care program. We need to have the doctor come out, right out, and
    say it."
    A-4052-18
    31
    wants to see her children, then she needs to work with [the worker] to get
    evidence for her case" against Malcolm.
    After the judge explained that it was he and not the Division that had
    removed Malcolm's children and had now ordered the Division to provide
    him services so he could put his "family back together again," Malcolm
    offered the following:
    Excuse me? [The worker], as well as [the last worker]
    put my family members, as well as myself and [Alice]
    under duress in order to acquire the information or
    scenarios that they did in order to separate our family.
    All that I'm voicing this opinion for is to show that the
    negativity that [the worker] is speaking of, my
    caseworker, is not from agitation, aggravation, or a
    mental issue on my part sir. These are founded and
    these provable, very tangible evidence with witnesses
    that [the worker] has done things to cause irritation in
    my life or our relationship that she then exploits to her
    advantage to prove a case that is actually only still
    ongoing for two, three years because she's pursuing —
    she's pursuing this case so vibrantly only because she
    doesn't like the people involved. That's all that I'm
    saying — and I have definite tangible proof of that as
    well as witnesses that will attest to this.
    On cross-examination by the deputy, Malcolm claimed his doctors at
    Cooper Hospital were managing his medication, and providing him individual
    therapy, anger management and domestic violence counseling and had been
    doing so for the last "[t]hree or four years," and he was willing to sign a
    A-4052-18
    32
    release for Cooper to permit the Division to confirm it. Following that
    testimony, Malcolm's counsel summed up by saying the court was "in a
    holding pattern regarding [Malcolm's] situation," and that once the release for
    the Cooper records was signed "we'll find out whether he's been doing
    everything that he's been saying he's been doing and that the Division has been
    asking him to do all along or not. It boils right down to that." Counsel argued
    "for all we know at this point, [Malcolm] may well indeed be compliant with
    services. We're just going to have to wait to find what the records actually
    reveal."
    The deputy closed by stating the Division had been trying to get the
    parties to comply with services for over two-and-a-half years, going back to
    the first case, and this was the first the Division had understood that Malcolm
    was asserting his Cooper doctors were providing all of his court-ordered
    services and had been doing so for at least the last three years. The d eputy
    underscored the new case involving Henry had been open for nine months
    already, meaning the Division would have to offer a permanency plan at the
    next hearing. The deputy noted that plan would likely be for Henry to join his
    siblings in the absence of proof that defendants, particularly Malcolm, were
    complying with services.
    A-4052-18
    33
    Turning to the FD matter, Dahlia again explained she was not familiar
    with all the proceedings but had filed her application for custody, because she
    did not want Henry to be put up for adoption, preferring instead that he be
    raised alongside his siblings and extended family. Noting that she and Henry 's
    siblings visited him when she attended court in New Jersey and video
    conferenced with the resource family and Henry when in Virginia, Dahlia
    asked the court to consider placing Henry with her during the pendency of the
    matter.
    The judge reopened the hearing to allow counsel to question the worker
    about visitation with the children already in Dahlia's care. She testified the
    Division had, per the court's direction, arranged for Alice and Malcolm to visit
    with the children at a mall the last time everyone was in court. Dahlia and the
    children were there at the appointed time, as well as the Division supervisor,
    but Alice and Malcolm again did not show. The worker testified she
    telephoned Alice and offered to arrange for transportation for everyone to the
    library for a visit, but defendants declined. The children, after waiting for two
    hours, had ice cream at the mall and returned to Virginia. The worker testified
    the Division had repeatedly offered to assist Alice and Malcolm with the costs
    of transportation to Virginia to visit the children if defendants could identify a
    A-4052-18
    34
    supervisor there, only to be advised they did not have anyone to supervise their
    visits.
    Alice addressed the court about being cut off from any visits with the
    children in Virginia, saying she and Malcolm "can't even talk to them on the
    phone properly. We can't get pictures, we can't find out any information on
    school or anything that's going on with our children at all." The court asked
    what she meant by saying she could not "properly" speak to the children by
    phone, and why she and Malcolm had not availed themselves of the
    opportunity to see the children the last time everyone was in court. While
    acknowledging Alice's assertion "that other people aren't taking the steps
    necessary for [her] to have visits," the judge observed she and Malcolm did not
    appear to be "taking very many steps to have visits either, whether it was at the
    library, at the mall, or making any attempts to find a potential supervisor to be
    able to supervise the visits in Virginia."
    Before permitting Alice to respond, the judge turned to Dahlia, who
    corroborated the worker's account, and added that her granddaughter had been
    willing to give up attending her graduation-related ceremony for the
    opportunity to see her mother, who did not show up, leaving all the children
    distressed. Dahlia suggested the judge ask Alice when "the last time [was] that
    A-4052-18
    35
    she wrote the children, sent them a card, or when she's called to talk with
    them?" Dahlia claimed Alice had "barely spoken" to her thirteen-year-old
    daughter sitting in the hallway "or showed her any affection, a peck on the
    head, or whispering to her, I love you, because she's afraid to say anything
    apparently in front of [Malcolm]."
    When the judge turned to Alice to respond, she claimed she and
    Malcolm missed the visit at the mall because
    we were told at the very last minute that we would not
    be able to have that visit by our worker because there
    wasn't going to be a supervisor from the Division for
    all of our children so that we can be there with them.
    That's what we were told by the worker. That was a
    miscommunication. They didn't — she didn't contact
    us properly at all. So, that's why we missed that.
    She did not respond to the worker's testimony about offering to transport them
    to the library to see the children. Alice claimed it was not their fault her
    daughter missed her ceremony, and that the Division had repeatedly refused to
    assist with any visitation with the older children because it was an FD matter
    outside its jurisdiction. She did not respond to Dahlia's questions about
    writing or phoning the children.
    The judge again denied Dahlia's request for immediate custody of Henry,
    explaining it was important to permit Alice and Malcolm to visit Henry
    A-4052-18
    36
    frequently while completing their services, which her home in Virginia made
    impossible. He further suggested that Alice file an application in the FD
    matter if she needed assistance in arranging visitation with her children in
    Virginia.
    The permanency hearing scheduled for January 17, 2019, Henry's first
    birthday, was adjourned on consent of all counsel after the Division notified
    the court and counsel only days before that it had determined reunification was
    not feasible, and it would pursue termination of Alice and Malcolm's parental
    rights followed by adoption. The court took limited testimony from a new
    permanency worker 9 about the status of the case and questioned Dahlia about
    visitation. Malcolm also made a statement under oath.
    The new permanency worker reported that Alice's hair follicle test was
    negative and that she'd missed two months of domestic violence counseling,
    owing partly to a recent miscarriage and the counselor being away over the
    holidays. Malcolm was continuing to receive all of his services, individual
    9
    Following Malcolm's statements about the former permanency worker at the
    last hearing, the Division made an "administrative decision" to move the case
    to a new office. Asked by the court if he knew why the change was made, the
    new worker testified the case was "red-flagged" for safety concerns because of
    the difficulties the former office had "engaging with [Malcolm]. He was very
    hostile."
    A-4052-18
    37
    counseling, batterer's intervention and anger management, at his home through
    Robin's Nest. The worker reported that Alice was also receiving some
    counseling through Robin's Nest.
    When asked on cross-examination by the law guardian about the services
    Alice was receiving in the couple's home through Robin's Nest, the worker
    replied "there's something going on with the — the dynamics of this case and
    it is that [Alice] and [Malcolm] has (sic) stipulated to the Division that they do
    everything together and that, you know . . . they are doing everything
    together." Asked whether the Division would be willing to arrange for Alice 's
    "counseling outside of the home maybe away from [Malcolm,]" the worker
    answered, "[t]hat's one of the barriers that we've been having in this particular
    case."
    The worker reported that Malcolm, after accepting the Division's offer to
    have his psychological evaluation performed at Cooper, instead of with the
    Division's expert, did not arrange to see a psychologist or psychiatrist but
    arranged to meet with Dr. Utreras, his internist. When asked by Malcolm's
    counsel why Dr. Utreras could not perform Malcolm's psychological exam, the
    worker explained that Malcolm had advised his psychologist was Sally French,
    not Dr. Utreras.
    A-4052-18
    38
    The worker also testified RENU had ten days earlier ceased supervising
    the couple's visitation with Henry because of Malcolm's increasingly
    aggressive and threatening conduct toward staff, culminating in the police
    having to be called to the couple's last visit. RENU thereafter discharged the
    couple and refused to provide them any further services. After that visit,
    which was also attended by the permanency worker, the Division determined it
    was no longer willing to provide the couple visitation in their home. All
    further visits would be conducted at the Division's office with Human Services
    officers in attendance.
    The judge asked Dahlia about visitation. She explained she and some of
    Henry's siblings video conferenced every week with Henry and his resource
    parent, and she visited at their home when she was in New Jersey. Asked by
    the judge whether visitation was taking place between the older children and
    Alice and Malcolm, Dahlia testified that neither parent had reached out to her
    to arrange visitation in Virginia, and there had "been no cards or
    correspondence or any kind of interactions between them and the children."
    When the judge asked whether there'd been any attempt at video conferencing,
    Dahlia explained there had been no communication at all — and that "[Alice]
    A-4052-18
    39
    doesn't have a phone that we know of. The only communication is through
    [Malcolm] and that hasn't always worked."
    Malcolm responded by saying: "Most of that was a lie. I have not been
    contacted about visits. I have seen [Mickey] once in the past year and there 's
    no communication." Malcolm claimed he had both a landline and a cell phone
    and that "[Alice] has made a woman's choice, she's a grown woman. I don't
    stop her from doing anything." He said that he would welcome time with his
    children, but he was sick. He claimed he was "doing what a father is supposed
    to, but [he] asked for everyone to have a hair strand test. They only tested
    [Alice]. If Ms. [Dahlia] has some tested, I'm pretty sure she's going to come
    up with a few things that she's been into. That's the reason she comes to . . .
    Jersey." After Malcolm claimed that Dahlia wouldn't give him her phone
    number "because she wants to give the impression that there's a problem, but
    there isn't," Dahlia provided her phone number on the record for inclusion in
    the court's order. The court again found the family in need of services under
    Title 30.
    The court conducted a combined permanency/disposition and FD
    custody hearing on March 12, 2019, where the Division presented its
    concurrent plans for termination of parental rights followed either by Henry 's
    A-4052-18
    40
    adoption or transfer of custody to Dahlia; and the court considered Dahlia's FD
    application.10 The Division presented the testimony of the first permanency
    worker who recounted the difficulties the Division had in providing services to
    Alice and Malcolm based on their general refusal to attend services without the
    other. The worker explained that Alice, who had qualified to become
    Malcolm's home health aide through Medicaid and was paid for providing him
    care thirty-five hours a week, refused to attend appointments without Malcolm,
    notwithstanding the Division's understanding that she could request respite
    care if she were concerned about leaving him alone. The worker testified that
    Alice refused to complete her psychological evaluation because Malcolm, who
    had accompanied her to the appointment, complained his blood sugar levels
    were dropping after two hours and he needed to go home. The Division
    offered to provide her separate transportation, but she insisted on leaving with
    Malcolm, even though there was no need for him to have come in the first
    place.
    10
    The court also heard two FD applications by Alice; one to regain custody of
    her and Matt's youngest daughter from Dahlia and the other to transfer custody
    of Henry from the Division back to her. The judge denied both applications.
    Alice has not appealed from those orders.
    A-4052-18
    41
    The worker testified that despite Malcolm having completed a batterer's
    intervention program in 2017, the Division determined he needed to reengage
    in another program based on the recommendation received from the
    psychologist conducting his 2018 psychological evaluation and the continued
    reports of ongoing domestic violence, leading the Division to conclude he 'd
    been unable to apply the concepts from the first program. The worker testified
    the Division received numerous reports of Alice leaving the couple's home and
    Malcolm following her, leading to public disputes and the police being called
    by employees of the places where Alice had taken refuge.
    Because Malcolm now refused to attend services outside his home, the
    Division was never successful in re-enrolling him in an effective anti-violence
    program. The new worker testified the Division attempted to provide those
    services to Malcolm through Robin's Nest, but were not successful because
    Alice insisted on being present for Malcolm's sessions, leading Robin's Nest to
    inform the Division it was not able to provide the level of domestic violence
    counseling the couple needed. SERV, the service providing Alice with
    domestic violence counseling, had also recently advised the Division it could
    not meet the level of care Alice needed.
    A-4052-18
    42
    The worker also recounted the circumstances leading to RENU to close
    out visitation services to the couple. In its discharge summary, entered in
    evidence without objection, RENU detailed the couple's frequent request for
    unsupervised parenting time and its continued advice that they needed to
    comply with court ordered services before supervision could be lifted. The
    summary noted Alice and Malcolm were warned Malcolm's "disruptive and
    inappropriate" behavior during visits would not continue to be tolerated.
    Following the police having to be called at the couple's last visit and "the
    family's lack of progress with the RENU program and their court ordered
    services," RENU closed the case effective January 7, 2019. The worker also
    reported Alice and Malcolm had not seen Henry since, as they had not attended
    any of the visits scheduled at the Division's office, notwithstanding that the
    worker had arranged for transportation for each visit.
    Over Alice and Malcolm's objection, the court admitted their most recent
    psychological evaluations into evidence. Notable from Alice's evaluation was
    the psychologist's report of several incidents of domestic violence drawn from
    the Division's contact sheets, including one from June 2017 when Alice went
    to the hospital for a head injury and reported she had been struck by an
    unknown assailant, and another from October 2017 when Alice appeared in the
    A-4052-18
    43
    Emergency Room with choke marks on her neck and a hematoma on her head,
    claiming she'd tripped. The psychologist also noted police reports from
    November 2017 when police were dispatched to a Dunkin Donuts because of
    an argument between Alice and Malcolm; December 2018 when police
    responded to a laundromat where Alice had locked herself in the bathroom due
    to an argument with Malcolm; and February 2018, when Malcolm had loudly
    accused Alice of cheating on him at a tire store.
    The psychologist concluded Alice was a thirty-nine-year-old woman of
    average intelligence with no obvious psychological disorders. Although
    admitting that Malcolm had "a bad temper," and could be physically
    aggressive toward objects, Alice denied he had ever attempted to physically
    harm her despite reportedly going to the Emergency Room more than ten times
    in 2017 with injuries not consistent with her explanations. Indeed, Alice
    denied any domestic violence between her and Malcolm. The psychologist
    concluded that Alice, while denying she was the victim of domestic violence,
    "demonstrated behavioral characteristics often associated with being the victim
    of domestic violence."
    The psychologist further noted that Alice had remained in a relationship
    with Malcolm "despite the removal of her children and inability to be reunified
    A-4052-18
    44
    with them due to continuing the relationship" even after he "was found to be a
    danger to her children due to his aggressive behaviors." The psychologist
    further noted Malcolm had "demonstrated behavioral signs of a batterer
    including becoming defensive, aggressive, and angry when questioned,
    answering questions for [Alice], setting up communication barriers between
    [Alice] and possible helpers" and appearing to control her behavior while
    exhibiting antisocial behaviors himself.
    As an example of the latter point, the psychologist noted Alice chose not
    to complete her psychological evaluation, insisting on leaving when Malcolm's
    transport appeared, which they'd scheduled to arrive an hour-and-a-half before
    the evaluation was scheduled to end. Alice left before she could complete her
    interview or self-report measures. The psychologist reported Alice was
    offered transportation home so she could remain to finish the evaluation, but
    she declined. Alice also declined the suggestion she stay another half hour to
    complete the interview and return another day with her caseworker to finish
    the self-report portion. Finally, Alice refused to continue with the evaluation
    even after her transportation home was delayed when Malcolm got verbally
    aggressive after being advised Division staff would drive Alice home so she
    could complete her evaluation. After Malcolm sent the transport away so he
    A-4052-18
    45
    could remain with Alice, she didn't ask to complete any more of her evaluation
    despite having to wait for someone else to take them home.
    Based on her review of the family's Division records and the evaluation
    she performed, the psychologist concluded Alice "failed to prioritize her
    children's safety and stability over her relationship" with Malcolm and was
    "not able to meet her children's physical and emotional needs due to her
    continued involvement" with him. She recommended against reunification and
    deemed the prognosis for change in the near term dim, noting Alice's failure to
    maintain regular contact with her older children, the barriers Malcolm erected
    for her engaging in services and her own reluctance to participate.
    Malcolm never completed the updated psychological evaluation the
    judge ordered in this case. Despite having advised the court under oath
    months before that he had attended the court-ordered individual therapy, anger
    management and domestic violence counseling at Cooper and had been doing
    so for the last "[t]hree or four years," the records the Division obtained from
    Cooper proved otherwise. The Division entered into evidence, without
    objection, collateral reports submitted by Dr. Utreras and Sally French, a
    psychiatric advanced practice nurse at Cooper.
    A-4052-18
    46
    Utreras reported that Malcolm suffered from "depression — bipolar
    disorder, PTSD, morbid obesity, obstructive sleep apnea, diabetes mellitus and
    gait difficulty," attaching a three-page list of prescribed medications and
    modalities. Asked whether he had any concerns regarding Malcolm that the
    Division should be aware of, Utreras wrote that Malcolm "has significant
    medical problems and significant ambulatory difficulty that may affect his
    ability to take care [of] a minor."
    French reported she had seen Malcolm four times as of January 9, 2019
    — three times in May and June 2017 and once in September 2018. French
    reported Malcolm had been in therapy "but provider stopped seeing him for no
    shows." Asked whether she had any concerns about Malcolm that the Division
    should be aware of, or which need its attention, French answered, "don't know
    him well enough."
    Over Malcolm's objection that the report was stale, the judge permitted
    the Division to introduce Malcolm's psychological evaluation from May 2018,
    for the purpose of establishing Malcolm's recommended services. Asked by
    the psychologist his understanding of the reason for the evaluation, Malcolm
    responded: "(DCPP) needs another weapon in order to take my kids from me.
    Although they found all the allegations were a lie against me — so their cover
    A-4052-18
    47
    is they need a fall guy and they have been giving me all kinds of crap." Asked
    to clarify how the Division became involved with his family, Malcolm
    elaborated:
    I called for help. I called every time [Alice] would
    come home, every time I couldn't move. [Alice] got
    caught on drugs and prostitution while I was sick. Her
    mom gets her into this. They will lock [Alice] into a
    room and make her have sex with people to get money
    for drugs. It upsets me that my own family snuck
    behind my back and when she said, 'No.' They raped
    her. I called them about help. They said it wasn't
    needed. I tried to tell them and for two or three years
    they ignored it. They said, me and [Alice] were
    fighting but [Alice] was in labor and I was trying to
    help her. They took our kids saying that we were
    fighting, and the court said they couldn't do that.
    Malcolm advised the psychologist he was the divorced father of seven
    children, the oldest twenty-three and the youngest, Henry, then three-months-
    old. He reported being beaten as a child, with an absent father and a mother
    who "hated" him. He spent four years in foster care. He recounted childhood
    behavioral problems, including fighting, defiance, bedwetting and anger
    issues. In addition to the medical problems already discussed, he reported
    being hospitalized for emotional, behavioral or psychiatric reasons five times
    beginning in middle school up until two years prior to the evaluation. He also
    reported having been diagnosed with PTSD, bipolar disorder, and depression.
    A-4052-18
    48
    He claimed to have last worked in 2009 and that his only income was from
    "disability."
    Malcolm also reported a number of problems dealing with the Division,
    saying, "When I do nothing, they lie on me. They took my kids for no reason
    and they lie on me. They made up a story about a fight between me and [Alice]
    even though we proved it in court." Malcolm told the psychologist:
    I asked for counseling in the beginning and (DCPP)
    ignored me and then they asked me to do counseling
    after they took my kids. They told [Alice] and sent
    her around a bunch of drug dealers. The supervisor
    sat here and said it was ok. My doctor says the stress
    is going to kill me. I'm not a bad parent. I just have a
    big mouth. I offended a few people I hear, and they
    took it personally and they are making a case against
    me.
    The psychologist concluded Malcolm was a forty-year-old man of
    average intelligence with poor insight and judgment, who often blamed others
    for his problems instead of taking responsibility for his actions, and who
    "spends excessive time and energy thinking about his health concerns." In
    light of Malcolm's prior significant psychiatric diagnoses and history of
    maladaptive behavior, the psychologist recommended he have a psychiatric
    evaluation by a board-certified psychiatrist "to review his current
    psychopharmacological treatment." The psychologist also recommended
    A-4052-18
    49
    Malcolm participate in a batterer's intervention program and anger
    management services as well as "receive individual counseling/psychotherapy
    with a licensed or qualified clinician to address his past trauma, anxiety,
    depression, delusional beliefs, and grief issues related to his loss of
    functioning from his health issues, as well as improve his problem-solving
    skills and coping skills."
    Noting Malcolm's representations that "he needs 24/7 assistance to care
    for himself" and that his persistent health problems render him unable to care
    for a child — along with his behavioral history — the psychologist did not
    support Malcolm being an independent or sole parent to Henry. She further
    recommended reunification not be considered until Malcolm had complied
    with all recommended services.
    Malcolm testified there had never been any physical violence between
    him and Alice after he completed the batterer's intervention program. When
    the law guardian sought to clarify on cross-examination that Malcolm
    completed the program before Henry's removal, Malcolm asserted he'd "done
    one a year, it seems like, over the last two or three years. Every year, I've
    done one. And completed it." When the deputy challenged Malcolm's
    assertion that there had been no physical violence between the couple after he
    A-4052-18
    50
    completed the batterer's program with reference to Alice's multiple hospital
    visits in 2017, Malcolm responded that "[Alice] was enwrapped in a situation.
    Okay? A bad situation. Now, I'm not fully sure of these times or whatever, but
    I'm telling you, it was verbal." Malcolm admitted taking Alice to the hospital
    but denied it was the result of domestic violence. When the deputy asked
    whether it was true the police had been dispatched to the couple's home
    multiple times in 2018, following Henry's birth, Malcolm claimed it was
    "virtually impossible" because he was homeless and living in his truck.
    Asked about the incident at Dunkin Donuts, Malcolm explained that the
    argument had been the result of some "false information" given to him by the
    former permanency worker and Alice, and that he "didn't understand the
    situations that were at hand." When the deputy asked what he was talking
    about, Malcolm explained he had accused Alice of infidelity but later learned
    he had been "completely wrong" because his stepson and "his kids' mom" had
    been "beating on [Alice]. They were locking [Alice] in a room." Malcolm
    admitted yelling at Alice and videoing the incident on his phone, that the
    police had to be called, and that he had later posted the video to social media
    but refused to answer whether Alice had been crying during the incident,
    claiming the deputy was trying to "lead" him.
    A-4052-18
    51
    When the deputy sought to explore the physical and emotional
    limitations Malcolm had claimed throughout the litigation, he declined, saying
    he was "covered by HIPAA" [the Health Insurance Portability and
    Accountability Act] and didn't "have to discuss that with [the deputy]." When
    the deputy asked whether Malcolm still had "anger issues," referencing the
    incident with the therapist Malcolm had ordered off his property and the one
    two months previous leading RENU to stop supervising the couple's visits with
    Henry, Malcolm responded: "you can't call a person with disabilities oh, you
    got anger issues. No. It's just misconception. When I was growing up, they
    called you emotionally disturbed, not autistic. You need to stop."
    Alice testified at length. Her counsel began by asking her as Malcolm's
    "caretaker," whether she knew the source of Malcom's anger. Alice
    responded:
    [Malcolm] and I weren't communicating about a lot of
    things. There was a lot of mistrust and a lack of
    communication in our relationship. There were things
    that we were dealing with on top of added stressors;
    financial stressors, stressors from the Division,
    stressors from family, family on all sides, intervening
    in our relationship and with our children. So there
    was multiple things going on that — that — that
    would cause some of the — the anger that was going
    on. He also has multiple disabilities and medications
    and some of those disabilities that he has contribute to
    some of the mood swings . . . that he goes through on
    A-4052-18
    52
    occasion, some of the temperaments . . . that can come
    with those highs and lows.
    Asked whether she thought that was "what happened at Dunkin Donuts," Alice
    replied:
    I think Dunkin Donuts was a combination of things. It
    was him getting told things that weren't factual, things
    that he misunderstood that we did later on, and were
    able to work out and — better communicate. I think
    that the combination of us at the time being homeless,
    the stressors of having to figure out where we were
    going to stay, how we were going to eat, and wash and
    so forth, those were added things. On top of the fact,
    he wasn't able to sleep properly. He wasn't getting —
    if you want to look at it in medical terms, he wasn't
    really even able to get the proper oxygen to his brain
    because he couldn't use his CPAP machine in the
    car.[11] So there's — there's many, many factors that
    played into that one moment that was videotaped. I
    mean, I don't — I'm not condoning the situation or
    how it was handled or anything else, but I can
    recognize all the factors that played into it as well.
    Asked about her reluctance to complete services as the Division's
    witnesses had testified, Alice claimed she had completed every service she 'd
    been given and wanted to continue with individual counseling to assist her in
    dealing with issues in her life and strengthening her relationship with Malcolm
    "but without that umbrella of domestic violence still attached." Alice insisted
    11
    Malcolm testified he had been diagnosed with sleep apnea and used a CPAP
    [continuous positive airway pressure] machine while he slept.
    A-4052-18
    53
    she and Malcolm "both have always asked consistently what needs to be don e,
    what can we do to get it done, when can it be done. We have always
    advocated to make sure things are completed because we didn't want to be
    stuck at the last minute with having to do something."
    Although admitting "we've had some emotional abuse," Alice denied
    that Malcolm had ever abused her physically. Asked by the deputy about the
    incident in 2013 when she had to have stitches after Malcolm hit her with a
    broom, Alice admitted she'd been hit by a broom Malcolm had thrown, but
    claimed he hadn't thrown it "directly at [her]." She claimed Malcolm "was
    dealing with a medical issue with his sugar," and the broom "bounced" and hit
    her, but that was the only time she'd required medical treatment. When the
    deputy followed up by asking whether Alice had gone to the emergency room
    in 2017, she admitted she had after she was "jumped" by "a group of people in
    Paulsboro." When the law guardian followed up about another incident in
    2017 when Alice presented at the emergency room in October with choke
    marks on her neck and a hematoma on her head claiming she'd tripped, Alice
    denied telling hospital staff she'd tripped.
    Questioned about the number of times the police had to be called to
    respond to arguments between her and Malcolm, Alice acknowledged the
    A-4052-18
    54
    couple had had "[p]lenty of verbal disagreements," when the police had been
    called to their home, but claimed they were "[n]ot always because of domestic
    violence. Some of those were medical. And sometimes, the police listed them
    as DV when they were not DV, they were medical."
    Asked about the incident at the laundromat, when Alice was reported to
    have locked herself in the bathroom to get away from Malcolm, Alice claimed
    she had walked from her home and locked herself in the bathroom at the
    laundromat "[b]ecause [she] wanted to get away from the environment [she]
    was in at the moment." When the deputy asked why she couldn't just admit
    she was trying to get away from Malcolm, Alice responded that "it wasn 't
    [Malcolm] that I was getting away from." Asked to explain what she was
    trying to escape, Alice responded:
    My children had been taken. My son had — had — I
    wanted to be — I've been dealing with and I have been
    working through, with counseling, anxiety and
    everything else because of my children being taken,
    because of the stress that we've been put under from
    the Division, and other — and other outside sources.
    That led to the following exchange:
    The deputy: So you chose that day to go to the
    laundromat and lock yourself in the bathroom because
    of what the Division did? Is that your testimony?
    Alice: [Malcolm] has multiple disabilities.
    A-4052-18
    55
    The deputy: I didn't ask you that, about [Malcolm].
    Alice: [Y]ou asked me a question and I'm giving you
    an answer.
    The deputy: I asked you why did you lock yourself in
    the laundry room.
    Alice: Well, if you'd let me finish my sentence, I'll
    tell you.
    The deputy: But don't tell me about [Malcolm].
    When Alice's counsel claimed the deputy was badgering the witness, the
    judge responded:
    [T]he question is pretty clear. I'm going to give Ms. []
    a little time to answer the question. But Ms. [] it
    seems to me . . . my reading of it, and I have to judge
    credibility here. It seems like you're being a little bit
    evasive to answer the question, but I'll give you a little
    more time to properly answer the question.
    Alice apologized, saying she wasn't intending to be evasive, and answered the
    deputy's question as follows:
    Alice: [W]hat I am trying to say is that [Malcolm]
    and I have had disagreements. We have had verbal
    disagreements. Things will get heated, discussions
    will get heated. As we were discussing and going
    through what we were going through to get to the
    point where we are now, which is better than where
    we were, yes. There were — there were discussions
    that we would have that would get elevated and
    escalated and sometimes, we would have to move
    A-4052-18
    56
    away from each other and allow that space to take
    place. Sometimes it was because sugars were low.
    Sometimes because — it was because of various —
    The court: Is that what happened on December 13 of
    2017, Ms. []?
    Alice: Yes.
    The court: Okay.
    Alice: [Malcolm] — [Malcolm's] sugars were off.
    The court: Was that the reason why you locked
    yourself in the bathroom, as asked by [the deputy]?
    Alice: Yes, sir.
    The deputy: Okay.
    Alice: So that I could get some space and he could
    cool down.
    Asked next about the police being called to a tire store in February 2018,
    a month after Henry's birth, Alice explained:
    We were having a disagreement about the fact that our
    son was taken and — whether or not we should
    continue to move forward with our relationship,
    whether or not I should just leave and go down south,
    whether or not he should leave and go out west. I
    mean, there was many things that we were having a
    discussion for at that time and that's where things
    went.
    A-4052-18
    57
    When the deputy read from the police report of the incident that Alice told
    police they were arguing "because [Malcolm] was again accusing her of
    cheating on him," Alice replied "[w]hich is what I just said. We were having a
    discussion about the things that we were dealing with in our relationships."
    When the deputy responded that Alice hadn't "mention[ed] the cheating part,"
    Alice said "Okay. Well, we were discussing things that we're dealing with in
    our relationship."
    The deputy next asked Alice to explain the Dunkin Donuts incident in
    November 2017 in her own words. Alice responded:
    We were homeless at the time. We were living in our
    car. We were having to wash up in our storage facility
    because we didn't have anywhere else to go. We
    turned to the Division and asked them for assistance,
    whether it was finding a shelter, whether it was
    finding a medical facility for [Malcolm] to stay in
    until we could get some — some sort of resolution to
    where we could stay. And there was no response or
    assistance from them at all.
    At that particular day, I know that [Malcolm] was not
    feeling well on top of the fact that he had been told
    information that was incorrect. And the information
    that he was told was — was upsetting. And with some
    bipolar and PTSD and things that he has and — on top
    of his sugars and everything else that was going on
    and lack of sleep and stress of not knowing what we're
    going to do from day to day, everything kind of
    compiled and he got upset.
    A-4052-18
    58
    That led to the following exchange:
    The deputy: He got upset. And what did he do?
    Alice: And he was yelling. And he was accusing.
    And he was just very angry.
    The deputy: Okay. And what else did he do?
    Alice: He videotaped his anger.
    The deputy: Okay. And Dunkin Donuts personnel had
    to intervene?
    Alice: Yes.
    The deputy: Okay. And the police were dispatched
    there?
    Alice: They were.
    The deputy: Okay.
    Alice: And they addressed his medical needs at the
    time.
    When the deputy asked about the psychologist's report and the worker's
    testimony that Alice had not stayed to complete her psychological evaluation,
    Alice claimed the psychologist told her she could come back another day to
    finish it. The deputy concluded his cross-examination by asking Alice if she
    believed she'd had enough counseling and education about domestic violence.
    Alice replied that she had completed all the workshops and accomplished all
    A-4052-18
    59
    her goals and believed she had "a very good understanding, a strong
    understanding of domestic violence." Asked whether if Henry were returned
    to her care, she had a place "independent of [Malcolm]" to stay, or any income
    beyond what she was receiving as his caregiver, Alice admitted she did not. 12
    Alice testified, "Yes, I could leave [Malcolm] and go on the rest of my
    life. But he's the father of my children. He's also disabled. And no matter
    what happens here and at this moment, for the rest of my life . . ." Alice also
    explained that Malcolm was "not physically fit to handle [their] kids on his
    own," which was why they were "doing this together." Alice explained
    Malcolm "shouldn't be excluded from being able to be with his children
    because of the disabilities and because of the things that he has to contend
    with, medically, and physically."
    The court questioned Alice about the testimony offered by the Division
    that the inappropriate and angry interactions between her and Malcolm , as well
    as between them and the individuals trying to assist them in putting their
    family back together, that were present in 2017 and 2018 continued into 2019
    with RENU refusing to further supervise their visits with Henry. Alice
    12
    Alice claimed she got "$20 on occasion" for child support arrears from her
    ex-husband but also admitted she'd recently been arrested for non-payment of
    support herself.
    A-4052-18
    60
    explained that Malcolm had not been "trying to have a situation" but the visit
    broke down because the Division worker "was pretty much belligerent" in
    refusing to respond to Malcolm's request that the worker advise RENU about
    the couple's compliance with services. When the judge summarized Alice's
    response by asking,"[s]o that's the reason why the visit broke down on January
    7th with RENU? It was someone else's fault? It had nothing to do with you or
    [Malcolm] or anyone else," Alice responded by explaining she was "not saying
    that how things disbanded were correct," but "you have to understand. We
    have been through a lot of things, but we have made tremendous strides of
    progress and [moved] tremendous amounts forward."
    The judge pointed out the testimony from Alice's older daughters about
    the abuse they had witnessed between Malcolm and Alice and asked whether
    she would "agree that your children learn from that?" Alice agreed and also
    agreed with the judge that she wouldn't want her children treated the same
    way.
    The judge also asked Alice about defendants' failure to have visited
    Henry in the four weeks since RENU had terminated its services and their
    visits had been moved to the Division's office, notwithstanding the Division
    providing their transportation, and the reports that Alice had not called or
    A-4052-18
    61
    written to her children living with Dahlia in Virginia. As to their failure to
    visit Henry, Alice claimed "It hasn't been that we haven't tried. Three of those
    times, transportation never showed up to our home. The other time, [Malcolm]
    wasn't feeling well. His back was hurting. He ended up in the hospital later
    that week because of those issues." As for the children in Virginia, Alice
    claimed she didn't have an address or phone number for her mother.
    After the close of the testimony, the Division and the law guardian urged
    the court to approve the Division's plan and grant custody of Henry, who was
    not in a pre-adoptive home, to Dahlia. 13 Both argued the domestic violence
    that caused the first removal in 2016 had not abated, despite the many services
    the Division had endeavored to provide the couple. They noted Malcolm had
    never attended the partial care program ordered in the first Title 30 proceeding,
    nor the counseling he claimed to have been doing at Cooper. The couple
    thwarted the domestic violence and other services the Division arranged to
    have provided in their home based on their insistence of doing all services
    together. The law guardian noted Malcolm continued to exhibit angry,
    13
    Both the deputy and the law guardian noted approval of the Division's plan
    would require a change in Henry's placement, because the resource parents
    who had cared for Henry since his birth had never offered themselves as a
    permanent placement option.
    A-4052-18
    62
    threatening behavior and Alice continued to make excuses for him. The
    deputy agreed and added that although both denied Malcolm physically abused
    Alice, the proof of emotional abuse was overwhelming. He argued it was
    undisputed that Malcolm could not independently parent Henry and that Alice
    would not do so, and that the two of them could not together provide him a
    safe home.
    Counsel for Malcolm argued the Division had proved nothing other than
    some verbal disputes between a couple "trying to work on a very difficult
    situation they found themselves in." Counsel maintained the two were
    obviously experiencing some difficult times, but nothing rising to a level that
    would require Malcolm complete another round of batterer's counseling. He
    argued the Division had not made any reasonable accommodation for
    Malcolm's disabilities in the provision of services and that the Division's plan
    should be rejected.
    Counsel for Alice argued for more time. He maintained Alice was doing
    well and that with reasonable accommodations for Malcolm's disabilities,
    Malcolm should be able to complete the services the Division wanted
    completed, making termination of parental rights unnecessary. He suggested
    A-4052-18
    63
    the court reject the plan "and that we come back in thirty days and see where
    we are."
    Following the hearing, the court put a lengthy decision on the record
    approving of the Division's plan of termination of parental rights followed by
    adoption, or custody with Dahlia, and granting Dahlia custody of Henry. The
    court summarized the testimony of the witnesses and referred at length to the
    RENU report chronicling Malcolm and Alice's visits with Henry and to the
    psychological evaluations of both.
    The judge found Malcolm and Alice's relationship had been plagued by
    persistent domestic violence for a number of years, certainly going back to the
    time the children were first removed in 2016. The judge found the Division
    witnesses credible and that the Division had offered the family numerous
    reasonable services without any significant effect. The judge found Malcolm
    had failed to complete services, notwithstanding the Division made them
    available in his home. As to Alice, the judge noted an indication in the
    evidence that it was possible she could regain custody of her children, "but not
    at this date."
    The judge noted the many opportunities provided Malcolm and Alice to
    complete services and bond with Henry. But instead of progressing to
    A-4052-18
    64
    unsupervised time with their infant, Malcolm and Alice's visits were ultimately
    attended by Human Services police for the safety of everyone concerned, after
    RENU refused to work further with the family in light of Malcolm's abusive
    and unpredictable behavior. The judge concluded he could not leave a child in
    an environment where he would be exposed to ongoing domestic violence
    whether of a physical, verbal, or emotional nature.
    In light of his approval of the Division's permanency plan, the judge
    found it was in Henry's best interests "not to be in a non-related resource
    home." In an effort he characterized as trying "to maintain some semblance of
    family for the child," the court awarded custody of Henry to his maternal
    grandmother, Dahlia, where he could live safely with his brother and sisters.
    Although Malcolm and Alice raise a multitude of points on appeal, their
    claims reduce to four broad arguments. They contend the trial court erred in
    allowing Dahlia to intervene in the FN case; improperly relied on unspecified
    evidence from the prior FN action, as well as hearsay and the opinions of a
    psychologist the Division did not call to testify, to support its findings in this
    FN matter and award custody to Dahlia in the FD action; that the combined
    proceedings denied them due process; and that they received ineffective
    assistance of counsel. We address each in turn.
    A-4052-18
    65
    There is, of course, no question but that parents have a constitutionally
    protected right to raise their children. In re Guardianship of J.C., 
    129 N.J. 1
    , 9
    (1992). Although fundamental, that right, however, is not absolute. In re
    Guardianship of K.H.O., 
    161 N.J. 337
    , 347 (1999). It is tempered by the
    State's parens patriae obligation to protect the welfare of children. J.C., 
    129 N.J. at 10
    . Those precepts guide our analysis.
    Alice and Malcolm claim the court erred in allowing Dahlia to intervene
    in the FN case, with Alice arguing it "tainted" the FN proceedings. We reject
    those arguments.
    The record makes clear that neither Alice nor Malcolm objected to
    Dahlia's intervention in the FN matter. As noted above, Dahlia filed her
    request to intervene in the FN case before the return date on the Division 's
    order to show cause following Henry's removal, and the court entertained the
    request on the return date. Neither Alice nor Malcolm objected; their lawyers
    objected only to Dahlia's further request that Henry be placed with her in
    Virginia, with Malcolm's counsel also objecting to the lack of notice of
    Dahlia's application for custody.
    We agree Dahlia's intervention in the FN case could not have been
    granted as of right under Rule 4:33-1, see Meehan v. K.D. Partners, L.P., 317
    A-4052-18
    
    66 N.J. Super. 563
    , 568 (App. Div. 1998), but permissive intervention under Rule
    4:33-2 has been recognized in such cases, although we've noted it's "not the
    preferable method of proceeding," B.C. v. N.J. Div. of Child Prot. &
    Permanency, 
    450 N.J. Super. 197
    , 207-08 (App. Div. 2017). As we review
    orders for permissive intervention only for abuse of discretion, New Jersey
    Dep't of Envtl. Prot. v. Exxon Corp., 
    453 N.J. Super. 272
    , 286 (App. Div.
    2018), neither defendant objected to Dahlia's pro se participation in the FN
    case, and we do not find that either Alice or Malcolm suffered any prejudice
    by her participation, we find no cognizable error in Dahlia's intervention in the
    FN matter.
    We also agree with defendants the court should not have relied on
    unspecified evidence from the prior FN/FD actions in these proceedings, see
    N.J.R.E. 201(e), and that it was error for the court to have admitted over
    defendants' objections the expert reports of Alice's and Malcolm's
    psychological evaluations under Rule 5:12-4(d), absent consideration of
    whether the opinions contained therein were too complex and subjective to
    admit under N.J.R.E. 808 without permitting defendants the opportunity to
    cross-examine the expert. See N.J. Div. of Youth & Family Servs. v. M.G.,
    
    427 N.J. Super. 154
    , 174 (App. Div. 2012).
    A-4052-18
    67
    The deputy's continued insistence that the Division need only present
    material and relevant, not competent, evidence in this Title 30, section 12
    proceeding, which the court accepted, was clearly erroneous. See N.J. Div. of
    Youth & Family Servs. v. J.Y., 
    352 N.J. Super. 245
    , 260-61 (App. Div. 2002).
    The Division's position in the trial court that it did not need to present
    competent evidence is particularly concerning in a case where it was
    presenting concurrent plans of termination of parental rights followed by
    Henry's adoption or transfer of his custody to Dahlia without termination.
    That position could result in the parents being stripped of the right to raise
    their child based on incompetent evidence, a result clearly incompatible with
    statute and case law. See 
    id. at 265
    .
    But having reviewed the competent evidence in the record, we cannot
    find those errors prejudiced defendants or undermined the judge's findings.
    Alice and Malcolm complain the court's first summary finding that this was a
    family in need of services under Section 12 was not supported by the evidence
    in light of Alice's testimony that she and Malcolm were no longer homeless
    and were engaged in previously ordered services and Malcolm's testimony he
    had completed all previously ordered services, except for a partial care
    A-4052-18
    68
    program, which he claimed the Division had advised him was no longer
    necessary.
    They fail to acknowledge, however, that the judge, relying on the prior
    FN matter having been dismissed only weeks before with neither Alice nor
    Malcolm having completed services and their visitation with their children
    remaining supervised, granted temporary custody of Henry to the Division —
    subject to a self-executing order that Henry be returned to them if the Division
    confirmed, at a meeting he ordered the Division to have with defendants the
    following day, they had completed their services. Custody was not returned,
    however, because, in a pattern that repeated itself over and over in this case,
    the Division could not verify defendants' sworn representations to the trial
    court. While defendants were no longer homeless, Alice was wait-listed for
    individual therapy and had not started domestic violence counseling, and
    Malcom was not participating in any services.
    Defendants similarly protest the judge having taken judicial notice of the
    long history of domestic violence between Malcolm and Alice, "where that
    evidence has come in previously," including hospital visits and police
    intervention, without any hospital records or police reports having been
    entered into evidence. But that overlooks the extensive testimony by Alice
    A-4052-18
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    and Malcolm about the history of their volatile relationship, Alice 's visits to
    the hospital and the many times the police were called to intervene in
    arguments between the two.
    Specifically, Alice admitted she'd had a cut on her head stitched in 2013
    after Malcolm threw a broom and had twice visited the hospital in 2017 with
    physical injuries, once with a head injury and another time with choke marks
    on her neck and a hematoma on her head — although denying in the latter two
    instances that Malcolm had caused her injuries. Alice also testified to the
    many times the police had been called to their home and particularly about
    three occasions in late 2017 and early 2018, after Henry was born, when she'd
    had to leave home to get away from Malcolm, only to have him follow her to a
    Dunkin Donuts, a tire store and a laundromat, where she'd had to lock herself
    in a bathroom until police arrived. The court's finding of a long history of
    domestic violence between Malcolm and Alice, if only limited, as Alice
    claimed, to "emotional abuse," was well supported by the parties' own
    testimony.
    That brings us to the admission of the expert reports without the
    Division presenting the expert to testify. The law on this point is well settled.
    Rule 5:12-4(d) permits the Division "to submit into evidence, pursuant to
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    70
    N.J.R.E. 803(c)(6) and 801(d)," reports of professional consultants, such as the
    psychologist who evaluated Alice and Malcolm. The Rule further provides
    "[c]onclusions drawn from the facts stated therein shall be treated as prima
    facie evidence, subject to rebuttal."
    Thus, admissibility of the reports depended first on satisfaction of the
    prerequisites for admission of a business record under N.J.R.E. 803(c)(6). See
    N.J. Div. of Child Prot. & Permanency v. N.T., 
    445 N.J. Super. 478
    , 495 (App.
    Div. 2016). Even if the reports vault that hurdle, as these did, see N.J. Div. of
    Child Prot. & Permanency v. N.B., 
    452 N.J. Super. 513
    , 524 (App. Div. 2017)
    (noting "[r]eports are admissible when they are prepared by a professional
    consultant of the Division . . . for the purpose of guiding the Division in
    determining the appropriate course of action, and when they are maintained in
    the regular course of the Division's business"), when the Division does not
    offer the expert as a witness, the expert's conclusions and diagnoses must
    satisfy the strictures of N.J.R.E. 808. See New .Jersey Div. of Child Prot. &
    Permanency v. A.D., 
    455 N.J. Super. 144
    , 158 (App. Div. 2018). "Expert
    diagnoses and opinions in a Division report are inadmissible hearsay, unless
    the trial court specifically finds they are trustworthy under the criteria
    in N.J.R.E. 808, including that they are not too complex for admission without
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    the expert testifying subject to cross-examination." N.T., 445 N.J. Super. at
    487. Statements Alice and Malcolm made to the evaluator were admissible
    under N.J.R.E. 803(b)(1) as the statements of a party-opponent. See State v.
    Covell, 
    157 N.J. 554
    , 572 (1999).
    In rendering his opinion following the March 12, 2019 hearing, the trial
    judge quoted extensively from the psychologist's evaluation report of Alice,
    stating he found it "very significant" for his decision. Chief among the
    psychologist's findings quoted by the judge was that Alice "appears to
    downplay, minimize, and rationalize [Malcolm's] aggressive behaviors,"
    noting Alice "denied being the victim of domestic violence despite requiring
    frequent emergency medical care in 2017," and her "explanation of her injuries
    was at times not consistent with her actual injuries." The judge also quoted the
    psychologist's finding that Alice, while denying she was "the victim of
    domestic violence, . . . demonstrated behavioral characteristics often
    associated with being the victim of domestic violence," in that "[s]he appeared
    evasive about the abuse, has visited the hospital multiple times, provided false
    or inaccurate information regarding the abuse and the cause of some of her
    injuries, demonstrated overly solicitous behavior and was overly protective of
    A-4052-18
    72
    [Malcolm], downplaying and excusing his behaviors as due to his mental
    health and physical problems."
    The judge further quoted the psychologist's finding that Alice "has
    remained in a relationship with [Malcolm] despite the removal of her children
    and inability to be reunited with them due to . . . continuing the relationship
    with [Malcolm] who was found to be a danger to her children due to his
    aggressive behaviors." The judge "note[d] for the record" that he was the
    judge who "conducted those hearings" had heard Alice's older children testify,
    had found them "to be credible and made [his] findings to remove those
    children."
    The judge quoted the psychologist's opinion that the four "most relevant"
    factors in evaluating a parent's fitness were nurturance, which "is the ability to
    understand and meet a child's physical and emotional needs"; protection, "the
    ability to recognize hazards and/or harmful physical and psychological
    situations and to mitigate the potential of harm"; stability, "the ability to
    maintain a consistent, predictable, and calm environment"; and guidance, "the
    ability to use reasoning and judgement to teach and supervise her children."
    And the judge quoted the psychologist's findings that Alice is not able to
    protect her children "due to her continued involvement with [Malcolm]," who
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    "was found to be a danger to her children," and who had "at times refused and
    created barriers to engagement in recommended services that may allow the
    children to be reunited" with her; that Alice's "decision to remain in her
    relationship with [Malcolm] suggests she does not recognize the potential
    harm to her children"; that she has, thus, "failed to prioritize her children 's
    safety and stability over her relationship" with Malcolm; that while Alice
    "appear[ed] to have relatively stable housing, yet she lives with her abusive
    paramour and her sole employment is caring for him," suggesting their home
    "environment would not be a calm one"; and finally that Alice "has not
    demonstrated the ability to use good reasoning and judgement to provide a safe
    environment for her children" because "[s]he denies being in an abusive
    relationship despite being presented with evidence to the contrary," and her
    decision to remain with Malcolm "provides a model to her children that
    demonstrates violence is an acceptable part of relationships."
    While we have agreed with defendants that the judge should not have
    admitted the psychologist's reports without considering whether the expert's
    diagnoses and opinions were "not too complex for admission without the
    expert testifying subject to cross-examination," N.T., 445 N.J. Super. at 487, it
    is equally obvious to us that the psychologist did not diagnose Alice w ith any
    A-4052-18
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    psychological disorder. Moreover, her opinions about Alice on which the
    court relied were not at all complex, and, indeed, are no different from the sort
    of practiced observations Family Part judges make regularly in hearing
    domestic violence and children in court matters. See Cesare, 
    154 N.J. at 413
    ;
    Brennan v. Orban, 
    145 N.J. 282
    , 305 (1996). Accordingly, we find no error in
    the admission of the psychologist's opinions about Alice's ability to safely
    parent Henry.
    As to Malcolm, both he and Alice repeatedly noted to the judge that
    Malcolm had been diagnosed with PTSD, bipolar disorder and depression,
    with Malcolm reporting to the psychologist he'd been hospitalized several
    times for emotional or psychiatric reasons, most recently as two years ago. In
    light of those previous diagnoses, Malcolm's extensive list of prescribed
    medications and the many reports of his maladapted behavior, the psychologist
    recommended he undergo a psychiatric evaluation by a board-certified
    psychiatrist. Malcolm never did so, despite the Division offering that the
    evaluation could be performed by Malcolm's treating psychiatrist at Cooper.
    When the deputy attempted to explore Malcolm's psychiatric history
    with him at the hearing, he refused to answer, on HIPAA grounds, and both
    Malcolm and Alice refused to provide releases for Malcolm's treatment at a
    A-4052-18
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    crisis unit on the same day Alice sought treatment in the emergency room
    during the pendency of this proceeding. While we conclude the judge should
    have excluded under N.J.R.E. 808 the psychologist's diagnoses of Malcolm
    "appear[ing] to meet the DSM-5 criteria" for PTSD, bipolar disorder and
    antisocial personality, we cannot find the error requires reversal in light of
    Malcolm's own assertion of having been diagnosed with PTSD and bipolar
    disorder, and his concession that his physical disabilities prevented him from
    caring for Henry. The expert's opinions and diagnoses of Malcolm were
    simply not central to the court's finding that Malcolm could not resume care of
    Henry. See N.T., 445 N.J. Super. at 503.
    We also find no error in the trial court's admission of and reliance on
    RENU's closing summary of the supervised parenting services provided to
    Alice and Malcolm, including the several times visits had to be cut short based
    on Malcolm's angry and aggressive behavior and RENU's decision in January
    2019 to close out services based on Malcolm's continued inappropriate
    behavior and the family's lack of progress. Neither Alice nor Malcolm
    objected to the admission of the RENU report, and its admission under Rule
    5:12-4(d) was certainly well within the court's considerable discretion. Estate
    of Hanges v. Metro. Prop. & Cas. Ins. Co., 
    202 N.J. 369
    , 382 (2010).
    A-4052-18
    76
    We likewise find no error in the admission of the collateral reports the
    Division obtained from Sally French and Dr. Utreras. As we have recounted in
    some considerable detail, this case was marked by two unusual and intertwined
    factors: Alice and Malcolm's insistence on only participating in services
    together; and their repeated representations that they were receiving from non-
    Division-recommended providers the services the Division required. After the
    Division worker testified at the September 2018 hearing that Malcolm had
    never completed the partial care program he was ordered to complete in the
    first FN action and was not participating in any Division recommended
    services, Malcolm testified his doctors at Cooper Hospital had been managing
    his medication and providing him individual therapy, anger management and
    domestic violence counseling for the last several years.
    Although the deputy questioned Malcolm's representations, Malcolm's
    lawyer argued the Cooper records would establish whether Malcolm had "been
    doing everything that he's been saying he's been doing and that the Division
    has been asking him to do all along or not." Given those circumstances, we
    find no error in the court's admission of the records.
    Because it was essential that both the FN and FD matters be heard by the
    same trial judge "whether the FD complaint [was] heard at the same time as
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    the FN matter or not," B.C., 450 N.J. Super. at 206, we are also satisfied the
    judge's decision to entertain the FN and FD cases together, plainly allowed by
    our holdings in B.C. and N.J. Div. of Child Prot. & Permanency v. S.D., 
    453 N.J. Super. 511
    , 523 (App. Div. 2018), did not deprive defendants of due
    process or rob Alice and Malcolm of the presumption of custody in the FD
    action by Dahlia. The Court in Watkins v. Nelson explained the presumption
    in favor of natural parents, like the parents' right to raise their child, is not
    absolute but "must, at times, give way to the State's parens patriae obligation
    to ensure that children will be properly protected from serious physical or
    psychological harm." 
    163 N.J. 235
    , 246 (2000). Accordingly, the presumption
    in favor of the parents in a custody dispute with a third party may be overcome
    by "a showing of gross misconduct, unfitness, neglect, or 'exceptional
    circumstances' affecting the welfare of the child." 
    Ibid.
    Thus, as the Court explained in Watkins, resolution of "a custody dispute
    between a third party and a parent involves a two-step analysis. The first step
    requires application of the parental termination standard or a finding of
    'exceptional circumstances.'" 
    163 N.J. at 253
    . The reasons for that are
    obvious: "[a]lthough an award of custody to a third party does not involve a
    termination of all parental rights, 'such an award destroys any pretense of a
    A-4052-18
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    normal parent-child relationship and eliminates nearly all of the natural
    incidents of parenthood including everyday care and nurturing which are part
    and parcel of the bond between a parent and child.'" 
    Id. at 253-54
    (quoting Zack v. Fiebert, 
    235 N.J. Super. 424
    , 432 (App. Div. 1989)). "If
    either the statutory parental termination standard or the 'exceptional
    circumstances' prong is satisfied," the court proceeds to the second step "to
    decide whether awarding custody to the third party would promote the best
    interests of the child." Id. at 254.
    The law guardian contends the Watkins standard did not apply here
    because custody of Henry was in the Division, not Alice and Malcolm. We are
    not convinced of that, but it's an issue we need not reach because, unlike in
    Watkins, the judge here made an unequivocal finding that neither Alice nor
    Malcolm was fit to resume custody of Henry after an evidentiary hearing, thus
    overcoming their presumption of custody. See id. at 255-56 (explaining
    because "the Nelsons did not allege, and the evidence failed to establish," that
    the child's surviving parent, Larry Watkins, was "an unfit parent," the best
    interest standard should not have been applied to their custody dispute).
    Contrary to arguments made in defendants' appellate briefs, the court's
    finding was not based simply on Alice and Malcolm's failure to complete
    A-4052-18
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    services. The judge found, based on competent evidence in the record
    consisting largely of their own testimony, that defendants' relationship was
    marked by unremitting domestic violence over several years. Although
    Malcolm never underwent the recommended psychiatric evaluation by a board -
    certified psychiatrist, his statements, both on the record and to the Division 's
    psychologist, about Alice being "caught on drugs and prostitution," her mother
    locking her in a room and "[making] her have sex with people to get money for
    drugs," that his own family "beat[] on" and "raped her," that the Division
    worker ignored his pleas for help and ordered he be "forcefully taken away
    from [his] home" and then "had a male that was interested in [Alice] directed"
    to their home, were beyond concerning and could not responsibly be ignored
    by the court.
    In addition, Malcolm made repeated reports to the Division that Alice
    was using drugs, although there's no indication in the record she did so and her
    hair follicle test, which the Division only required based on Malcolm's
    allegations, was negative. Malcolm never denied making the accusations,
    instead he told the court he wanted "everyone" tested including Dahlia, whom
    he insinuated only came to New Jersey to buy drugs. While both Malcolm and
    Alice insisted that Malcolm was receiving services "independently," the
    A-4052-18
    80
    evidence in the record made clear — not only that he was not receiving such
    services — he was not being treated for his previously diagnosed bipolar
    disorder, PTSD and depression. Those facts and the many reports by Division
    workers and service providers of Malcolm's erratic and aggressive behavior,
    resulting in providers refusing to continue services and Human Services
    officers attending Alice and Malcolm's supervised visits with Henry, amply
    supported the court's finding that Henry was not safe in his care.
    While Alice suffered from no diagnosed psychiatric disorder, her
    unwillingness to acknowledge the risks Malcolm posed to Henry, and her
    apparent inability to part from Malcolm, even to obtain independent services,
    notwithstanding that their relationship had already cost her custody of her
    older children, constrained the court to find Henry was not safe in her care
    either. Alice did not maintain a cell phone and testified she did not drive. It
    takes little imagination to foresee the risks to Henry should he be in her care
    when Malcolm's "mood swings" or "low sugars" cause her to flee their home,
    on foot, to take refuge at a local business where employees will call police or
    she can lock herself in the bathroom until Malcolm "could cool down."
    As the Court has observed, "[w]hen custody issues become intertwined
    with child-protection actions, then dispositional questions that lie at the
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    81
    intersection of the two matters become complicated by a parent's delay in
    achieving circumstances that make it safe for the child to return to the for mer
    custodial parent." N.J. Dep't of Children & Families, Div. of Youth & Family
    Servs. v. I.S., 
    214 N.J. 8
    , 41 (2013). It was here. Despite fairly extraordinary
    efforts by the Division over fourteen months, all of Henry's young life, the
    circumstances that led to Henry's removal — Malcolm's erratic and abusive
    behavior and Alice's tolerance of and excuses for it — had not changed,
    making clear that Henry could not be safely returned to their custody. See N.J.
    Div. of Youth & Family Servs. v. M.M., 
    189 N.J. 261
    , 292 (2007).
    We reject defendants' contention that Dahlia's intervention in the FN
    case and the court conducting the FN and FD proceedings in tandem turned the
    Title 30 matter into a custody contest between them and Dahlia, "short-
    circuiting an appropriate dispositional conclusion to the Title 30 litigation."
    When the court approved the Division's permanency plan of termination of
    parental rights, followed by adoption or assumption of Henry's custody by
    Dahlia, Henry was in a non-adoptive resource home where he had resided for
    fourteen months. Because he could not be safely returned to his parents, the
    trial court's choice was not, as defendants contend, between returning Henry to
    them or placing him with Dahlia; it was between moving him to a pre-adoptive
    A-4052-18
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    resource home in anticipation of a guardianship action or granting Dahlia 's FD
    application for custody. The record makes clear the court considered Henry 's
    best interests in making that decision, which is entitled to our deference. See
    Cesare, 
    154 N.J. at 411-12
    . As in I.S., "it would require blinders" for us not to
    recognize that granting custody of Henry to Dahlia, who was already raising
    his siblings, "was an appropriate disposition to end the Title 30 proceedings."
    I.S., 214 N.J. at 41. Doing so provided Henry a secure placement with his
    siblings and preserved Alice's and Malcolm's ability to regain custody of him
    on a changed-circumstances showing, instead of exposing them to the very real
    possibility of termination of their parental rights in a guardianship proceeding.
    See S.D., 453 N.J. Super. at 524.
    Although the unusual occurrence of an FN Title 30 Section 12 matter
    proceeding in tandem with a third-party custody application under the FD
    docket requires more particular attention to procedure than occurred here,
    Alice and Malcolm were provided notice and an opportunity to be heard at
    every critical juncture of these matters. The judge was solicitous of their
    rights throughout these proceedings and they had the benefit of competent
    counsel who vigorously advocated on their behalf in both the FN and the FD
    matters. Having reviewed this entire record, we find no basis for concluding
    A-4052-18
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    that counsel's representation "fell below an objective standard of
    reasonableness" or that there is any "reasonable probability that, but for
    counsel's unprofessional errors, the result of the proceeding would have been
    different."14 Strickland v. Washington, 
    466 U.S. 668
    , 687-88, 694 (1984).
    Defendants' arguments to the contrary are without merit.
    Alice's and Malcolm's remaining arguments, to the extent we have not
    addressed them, lack sufficient merit to warrant discussion in a written
    opinion. See R. 2:11-3(e)(1)(E).
    Affirmed.
    14
    Although defendants claim their counsel failed to object to hearsay and
    oppose admission of the expert reports, a review of the record reveals counsel
    repeatedly objected to such and were often successful in blocking the
    introduction of harmful evidence, including, for example, the video Malcolm
    made and posted of the Dunkin Donuts incident. Other claimed derelictions,
    such as the failure to object to Dahlia's intervention in the FN case or counsel's
    failure to object to the court's continued jurisdiction two months beyond the
    six-month limitation contained in N.J.S.A. 30:4C-12, while examples of the
    court and counsel's failure to meticulously attend to the procedural
    requirements in these joint FN and FD proceedings, had no appreciable effect
    on the outcome.
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