DCPP VS. R.D.B. AND M.N.M., IN THE MATTER OF THE GUARDIANSHIP OF R.D.B., II, AND D.L.J.M. (FG-07-0074-19, ESSEX COUNTY AND STATEWIDE) (RECORD IMPOUNDED) ( 2020 )


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  •                          RECORD IMPOUNDED
    NOT FOR PUBLICATION WITHOUT THE
    APPROVAL OF THE APPELLATE DIVISION
    SUPERIOR COURT OF NEW JERSEY
    APPELLATE DIVISION
    DOCKET NO. A-4795-18T1
    NEW JERSEY DIVISION
    OF CHILD PROTECTION
    AND PERMANENCY,
    Plaintiff-Respondent,             APPROVED FOR PUBLICATION
    June 5, 2020
    v.
    APPELLATE DIVISION
    A.O.J.,1
    Defendant-Appellant,
    and
    R.D.B. and M.N.M.,
    Defendants.
    _________________________
    IN THE MATTER OF THE
    GUARDIANSHIP OF R.D.B.,
    II, and D.L.J.M.,
    Minors.
    _________________________
    Submitted April 22, 2020 – Decided June 5, 2020
    Before Judges Fuentes, Haas and Mayer.
    1
    We use initials and pseudonyms to refer to the parties and children to protect
    their privacy and preserve the confidentiality of these proceedings. R. 1:38-
    3(d)(12).
    On appeal from the Superior Court of New Jersey,
    Chancery Division, Family Part, Essex County,
    Docket No. FG-07-0074-19.
    Joseph E. Krakora, Public Defender, attorney for
    appellant (Robyn A. Veasey, Deputy Public Defender,
    of counsel; Bruce P. Lee, Designated Counsel, on the
    briefs).
    Gurbir S. Grewal, Attorney General, attorney for
    respondent (Jane C. Schuster, Assistant Attorney
    General, of counsel; Amy L. Bernstein, Deputy
    Attorney General, on the brief).
    Joseph E. Krakora, Public Defender, Law Guardian,
    attorney for minor (Meredith Alexis Pollock, Deputy
    Public Defender, of counsel; Margo E.K. Hirsch,
    Designated Counsel, on the brief).
    The opinion of the court was delivered by
    FUENTES, P.J.A.D.
    Defendant A.O.J. is the biological mother of seven-year-old R.D.B. II
    (Robert) and six-year-old D.L.J.M. (Daniel).2 She appeals from the Judgment
    of Guardianship entered by the Family Part terminating her parental rights to
    her two sons. The judge assigned to manage this case made the decision to
    2
    The boys have different biological fathers. They were both named as
    defendants in this guardianship case. The Family Part terminated the parental
    rights of Robert's biological father, R.D.B. Daniel's biological father, M.N.M.,
    surrendered his parental rights on May 8, 2019. These defendants are not a
    part of this appeal.
    A-4795-18T1
    2
    terminate A.O.J.'s parental rights after conducting a one-day trial in which she
    was not present nor represented by counsel. We reverse.
    The record shows A.O.J. complained to the judge about her inability to
    communicate with her attorney "for months." The judge did not make any
    efforts to address or determine the validity of A.O.J.'s concerns. Instead, the
    judge dismissed A.O.J.'s allegations outright and characterized the attorney as
    "one of the very, very best" attorneys who have appeared before her. Without
    a formal motion supported by certification from the attorney or prior notice to
    A.O.J., the judge granted an oral application made by the attorney assigned by
    the Public Defender – Office of Parental Representation (OPR) to be relieved
    as counsel of record for A.O.J. in this guardianship trial.
    The judge made clear to A.O.J. that the judiciary was powerless to
    interfere with the OPR's prerogative concerning the assignment of counsel . In
    the judge's own words: "my hands are tied." A.O.J. was left with only two
    options: (1) retain private counsel or (2) proceed without a lawyer. Although
    the record reflects A.O.J. inquired about how to retain private counsel, this
    theoretical option was truly illusory. The reality of her impecunious situation
    left her with only one untenable outcome, self-representation.
    A-4795-18T1
    3
    At the time the judge granted the OPR counsel's oral request to withdraw
    as A.O.J.'s attorney of record in the case, the judge was well aware of A.O.J.'s
    lengthy history of dysfunctional behavior including alcoholism, prostitution,
    domestic violence, and homelessness.       The judge allowed OPR counsel to
    abandon her client, leaving A.O.J. to proceed in this case without any legal
    guidance, and without making any findings about her intellectual abilities,
    educational background, and/or ability to comprehend the substantive and
    procedural aspects of this guardianship trial. Although the judge indicated on
    the record she would assign the previously relieved OPR attorney to act as
    A.O.J.'s standby counsel at the time of trial, this never came to pass.
    Based on these uncontested facts, we are satisfied the Family Part
    violated A.O.J.'s constitutional and statutory right to be represented by
    competent counsel. The trial judge's response to A.O.J.'s dissatisfaction with
    her assigned OPR counsel is irreconcilable with the approach the Supreme
    Court established in N.J. Div. of Child Prot. & Perm. v. R.L.M. (In re R.A.J.),
    
    236 N.J. 123
    , 149-51 (2018). We thus vacate the Judgment of Guardianship
    against her and remand this matter for a new trial.
    A-4795-18T1
    4
    I
    A.O.J. was born in 1994 and has an extensive history with the Division
    of Child Protection and Permanency (Division).         She resided with her
    alcoholic grandmother as a child because of her mother's substance abuse
    problem.   The Division eventually removed her from her grandmother's
    custody due to her grandmother's alcoholism. She resided with a foster family
    until she was old enough to leave on her own accord. She claimed the foster
    family members "were very violent" with her.
    A.O.J.'s first encounter with the Division as an adult occurred on
    February 17, 2012, when she was pregnant with Robert.           The Division
    intervened because she was not receiving prenatal care, was homeless, and was
    using marijuana. The Division caseworker who wrote the Screening Summary
    noted that A.O.J. "was kicked out of her mother's home on an unknown date
    and called a 'crack head' . . . [she] has no family or friends." A Division
    contact sheet dated May 2, 2012 reflected that A.O.J. was then residing at the
    Isaiah House, receiving $526 in food stamps, and purportedly receiving
    prenatal care from an OB/GYN physician in Clifton, whom she refused to
    identify by name. A.O.J. was approximately five months pregnant with Robert
    at the time. The Division closed the case on May 10, 2012. A.O.J. continued
    A-4795-18T1
    5
    to reside at the Isaiah House until Robert was born. When she attempted to
    returned in late July 2012 following the birth of her son, she was prohibited
    from residing at Isaiah House. Division records document that the staff at
    Isaiah House reported A.O.J. "was constantly attacking other clients and staff
    as well as throwing chairs and causing other disturbances."
    At the Division's request, Dr. Sonia Oquendo conducted a psychiatric
    evaluation of A.O.J. in January 2013. A.O.J. was nineteen years old at the
    time and her infant son Robert was five-months old. Dr. Oquendo noted that
    A.O.J. completed the tenth grade a few years earlier and was preparing to take
    her GED examination. Dr. Oquendo reviewed A.O.J.'s traumatic childhood,
    which included sexual abuse, abandonment, and two psychiatric admissions;
    the first occurred at age twelve when she was admitted at Beth Israel Hospital
    after she expressed suicidal ideations to a Division caseworker; the second
    incident occurred when she was fourteen years old and expressed a desire "to
    assault some girls who had jumped her and hit her with a machete."
    Dr. Oquendo also noted A.O.J.'s substance abuse problem with
    marijuana, which began when she was fourteen years old as well as her family
    history of domestic violence. A.O.J. told Dr. Oquendo that she was arrested
    on two separate occasions; the first time was for physically assaulting her
    A-4795-18T1
    6
    sister "after being coached by her grandmother." She was arrested a second
    time when she assaulted the school security guard who "embarrassed her and
    pinched her while she was attending school with an ankle bracelet."
    Dr. Oquendo ended her psychiatric evaluation of A.O.J. with the
    following conclusions:
    [A.O.J.] has been exposed to multiple traumatic events
    during her life including physical abuse and sexual
    molestation.     She exhibited multiple behavioral
    problems since an early age and was impulsive,
    aggressive, and assaultive. She was exposed to her
    mother's substance abuse and [her mother was]
    probably selling drugs in her house and she has a poor
    relationship with her mother. She learned to use
    aggression as a conflict resolution, which has created
    problems both at home, at school, and at a different
    placement that she has resided. She received poor
    prenatal care, but since the birth of her son she
    described significant changes in the way she acts and
    thinks. She is attached to her 5-month-old son and I
    had the opportunity to observe her interacting with
    him in a caring and an appropriate way.
    Dr. Oquendo did not find a sufficient psychiatric basis to confirm a
    diagnosis of Bipolar Disorder for A.O.J.      She opined, within a reasonable
    degree of medical certainty, that A.O.J. "does not need to be under the care of
    a psychiatrist and that treatment with medication is not indicated."
    The Division's next encounter with A.O.J. occurred on September 4,
    2014. In a Screening Summary, the Division's Local Office Permanency
    A-4795-18T1
    7
    Adoption Supervisor documented a telephone call made by A.O.J.'s biological
    mother who reported that A.O.J. had "housing issues" and she and her two
    children were residing with her.        The Division supervisor also noted that
    A.O.J.'s mother "has an extensive history of substance abuse concerns and has
    not been [compliant] with services."            The supervisor was particularly
    concerned because A.O.J. "has also left her children in the care of [her
    mother]." The supervisor ended the Screening Summary with the following
    observation: "No details are known in terms of a time frame or [A.O.J.'s]
    whereabouts. It is unknown at this time if [A.O.J.'s mother] has been under
    the influence of drugs while caring for the two children."
    After further investigation, A.O.J. admitted to a Division caseworker
    that she and the children were temporarily residing with her mother, but she
    denied allowing her mother unsupervised access to the children. The children's
    biological fathers were both incarcerated at the time and did not provide any
    economic assistance to A.O.J. to defray the cost of their food and housing.
    Despite these financial difficulties, A.O.J. declined the Division's offer of
    assistance. The Division caseworker noted that "the home [was] free of clutter
    [and]. . . [t]here was food . . . and running utilities."
    A-4795-18T1
    8
    The Division caseworker received a report about the boys' medical
    condition. The physician did not find any known illnesses and concluded that
    A.O.J. was providing appropriate care. The medical report mentioned that the
    older boy Robert "is [a]sthmatic . . . [but] [h]is parent is providing appropriate
    care." The caseworker twice noted in the investigation summary: "There are
    no concerns of abuse or neglect."
    On June 11, 2015, the Division received another referral alleging A.O.J.
    and her two sons had been "staying from place to place . . . for the past five
    months." The reporter claimed that A.O.J. and the children "were recently
    staying at the Riviera Motel . . . [until she] was put out[.]" The Screening
    Summary ended with the following disturbing statement: "[A.O.J.] is a
    prostitute. Reporter states the children are with her or other people while [she]
    works. Reporter was informed by someone that the children are also with
    [her] while she is prostituting; no details provided. [A.O.J.] smokes marijuana
    daily. The children are not in daycare and stay with [A.O.J.] during the day."
    While the Division was investigating these allegations, on July 4, 2015,
    the East Orange Police Department responded to a physical altercation
    between A.O.J. and R.D.B., her oldest son's biological father.           Division
    records show that both A.O.J. and R.D.B. were intoxicated at the time of the
    A-4795-18T1
    9
    altercation.   According to the Division investigator who responded to the
    scene, A.O.J. was so impaired by alcohol that she "was not able to fully
    articulate what happened." R.D.B.'s aunt told the Division investigator that
    A.O.J. chased R.D.B. with a knife and threatened to kill him. The two boys
    were asleep during the altercation. A.O.J. told the investigator that R.D.B.
    instigated the altercation; she denied striking him or threatening him with a
    knife. The police officers who responded to the scene arrested both A.O.J. and
    R.D.B.
    On July 4, 2015, the Division executed an emergency removal of the
    children without judicial authorization pursuant to N.J.S.A. 9:6-8.29 and
    placed them into a resource home. On July 7, 2015, the Division filed an
    Order to Show Cause (OTSC) for Temporary Custody and a Verified
    Complaint to Appoint a Law Guardian with Temporary Custody. On this day,
    the judge, who managed this case from its inception through the final
    guardianship trial, granted the Division's petition for temporary custody of the
    children. The judge found sufficient grounds to remove the children from
    A.O.J.'s care and custody, thereby avoiding imminent danger to the children's
    life, safety, or health.   The judge made the following factual findings in
    A-4795-18T1
    10
    support of this decision based only on the events described by the Division in
    the Verified Complaint:
    [I]t would not be safe for the minors, [Robert] and
    [Daniel] to remain in the care of their mother [A.O.J.]
    . . . [because she] was involved in a domestic violence
    incident with her paramour, [R.D.B.], and allegedly
    threatened to kill him with a knife. [A.O.J.] was
    subsequently arrested and charged with terroristic
    threats to kill, and simple assault. [R.D.B.] is the
    father of [Robert]. [R.D.B.] is on parole in New York
    and resides with his aunt, and needs to be further
    assessed to determine if he is an appropriate caretaker
    for his son. [M.N.M.] is the putative father of
    [Daniel]. [M.N.M.] is currently incarcerated at Essex
    County Detention Center.
    The Division thereafter relocated the children to a new resource home where
    they remained until December 18, 2015.
    A.O.J. completed a 5A form and was found financially eligible to be
    assigned counsel by the OPR. The attorney that the OPR assigned to represent
    A.O.J. appeared on her behalf in all subsequent hearings and case management
    conferences, until the court granted her oral application to be relieved from
    this responsibility on February 7, 2019. A.O.J.'s OPR counsel first appeared
    on the return date of the OTSC on July 29, 2015 and was present on A.O.J.'s
    behalf during the case management conferences held on August 14, 2015 and
    October 1, 2015. This attorney represented A.O.J. at the fact-finding hearing
    A-4795-18T1
    11
    held on November 13, 2015. At the conclusion of this hearing, the judge
    found the Division did not prove, by a preponderance of the evidence, that
    A.O.J. had abused or neglected her sons on July 4, 2015, as defined in N.J.S.A.
    9:6-8.9(d). The judge ordered the Division to remove from its records the
    "established" finding of abuse and neglect against A.O.J. and replace it with
    "[n]ot [e]stablished" or "unfounded" based upon the court's ruling. The judge
    found, however, that the evidence showed a need to continue the Family Part's
    jurisdiction under N.J.S.A. 30:4C-12 based on the need for the Division's
    services due to A.O.J.'s "housing instability, alcohol use, and history of
    prostitution." 3
    On September 18, 2015, the Division arranged for A.O.J. to be evaluated
    by Catholic Charities to determine what type of services she needed to
    organize her life and regain custody of the children. The appellate record
    contains several assessment reports from this philanthropic agency.          An
    assessment dated June 29, 2016 includes A.O.J.'s account of the severe,
    psychologically traumatic events she experienced as a child. She reported that
    3
    N.J.S.A. 30:4C-12 "provides the means for the Division to effectuate
    services to children in need when a parent does not consent to the Division's
    supervision, care, or custody." N.J. Div. of Youth & Family Servs. v. I.S., 
    214 N.J. 8
    , 33 (2013).
    A-4795-18T1
    12
    she was sexually assaulted three times between ages twelve to fourteen years
    old. The first sexual assault was perpetrated by an adult male cousin. The
    other two sexual assaults were committed by strangers. According to A.O.J.,
    when she told her grandmother and mother about these incidents of sexual
    violence, they both told her "it was good for her to have that experience."
    A.O.J. also told the counselor who conducted this assessment that she
    intentionally "buried" or consciously repressed these traumatic childhood
    experiences because of the response she received from her family.           The
    counselor specifically noted that "she blamed herself for being raped."     The
    Catholic Charities assessment report concluded that A.O.J. needed "mental
    health counseling for her past sexual traumas and her domestic violence."
    On November 13, 2015, more than three months after the children's
    emergency removal, the Division's case manager assigned to coordinate the
    services ordered by the Family Part met with A.O.J. The Division Contact
    Sheet entered that same day documented the following difficulties:
    [A.O.J.] indicated she has started with her substance
    abuse treatment. Case manager accompanied her to
    the Family Justice Center for domestic violence. Case
    manager expressed the difficulty with finding services
    for [A.O.J.] due to [her] being the batterer. Case
    manager also indicated that the other batterer is
    currently incarcerated and she wanted to leave the
    state. Case manager was advised that [A.O.J.] can
    A-4795-18T1
    13
    receive assistance from the Victims Witness
    Compensation program. It was stated they can supply
    the first month's rent and security. Case manager also
    provided her with a list of agencies that provide
    batterers intervention counseling. Case manager and
    [A.O.J.] left the facility.
    A Contact Sheet entered by the case manager on November 16, 2015
    shows that the only domestic violence services the Division provided
    considered A.O.J. the batterer-aggressor, not the victim. Because the police
    officers who responded to the scene considered A.O.J. and R.D.B. equally
    culpable combatants, the Division labeled her a "domestic batterer" before she
    was even arraigned on these charges.
    Although the dispositive legal issue here is the wrongful denial of
    counsel to A.O.J. during the guardianship trial, we will summarize A.O.J.'s
    efforts to remain in contact with the children during the time leading to the
    trial. Both children received a Comprehensive Health Evaluation conducted at
    Saint Barnabas Children's Hospital on August 14, 2015. Daniel was nearly
    one-and-a-half years old at the time. The report found his "gross and fine
    motor skills, problem-solving skills and personal-social areas of development
    were in the normal range," when compared to other children his age.
    However, his "communication, social and emotional skills" were at-risk. The
    A-4795-18T1
    14
    report recommended "a comprehensive speech evaluation to address his
    reported and observed speech delays."
    Robert was three-years old at the time of his evaluation. Although his
    physical development was within the normal range when compared with
    children his age, the physicians found he "has issues with calming himself
    down, using words to describe feelings, and destroying toys and food on
    purpose."   His behavior and responses to questions during the evaluation
    affected his ability to function and appeared to be related to his language
    delays.
    A Monthly Progress Report filed for the time period between October 5,
    2016 and November 5, 2016 indicated the children experienced difficulties
    acclimating to their foster home. Robert in particular did not "seem fully
    comfortable in his living situation because of the fear he has for his foster
    parent." (Emphasis added). While at home with his foster parent, Robert was
    "quiet and [sat] very still . . . [He] seems very intimidated by his foster
    mother." (Emphasis added). The foster parent reported that she had received
    "many phone calls" from the school Robert attended "about him acting out and
    being out of control." We note these dysfunctional displays seem consistent
    A-4795-18T1
    15
    with the concerns identified by the physicians who evaluated the boys at Saint
    Barnabas Children's Hospital.
    On May 25, 2017, the Division placed the children in a different foster
    home. A Division Contact Sheet documented that the location of the new
    foster home allowed A.O.J. to visit the children on a weekly basis and enabled
    Robert to receive in-home therapy. The documentary evidence also shows the
    Division was no longer pursuing family reunification.      The Contact Sheet
    indicated the Division's goal was "select home adoption." At this same time
    the Division approved the boys to visit Daniel's aunt and uncle in the State of
    Georgia. The couple told the Division they wanted to adopt both boys. The
    uncle said he was a former professional baseball player with the Atlanta
    Braves who retired in 1996.
    On October 18, 2016, the Division filed a complaint for guardianship to
    terminate A.O.J.'s parental rights to Robert and Daniel.         Coincidently,
    however, A.O.J. began to make significant progress and established a steady
    record of compliance with court-ordered services.       The Division was so
    impressed with A.O.J.'s efforts following the filing of the guardianship
    complaint that it petitioned the judge to change the plan from termination to
    reunification.
    A-4795-18T1
    16
    On September 7, 2017, the judge approved the Division's permanency
    plan for reunification with the following caveat:
    [A.O.J.] has been compliant with services and may
    soon be able to care for the children independently.
    However, she still does not have housing and needs to
    demonstrate stability before the children can be placed
    in her care.      Dr. Singer completed an updated
    evaluation of [A.O.J.] which recommended that she
    work toward reunification, but that she still needs to
    be monitored by a psychiatrist, continue participating
    in therapy, complete her substance abuse treatment,
    and obtain stable housing and employment.
    The judge acknowledged the Division had provided reasonable services
    to bring about a reunification plan that provided A.O.J. with "substance abuse
    treatment, therapy, parenting skills, board rate, [and] relative assessments."
    The judge thus dismissed the guardianship complaint and "reopened" the
    proceedings under N.J.S.A. 30:4C-12. The order contains twelve numbered
    items that the judge deemed worthy of clarification. Of particular relevance
    here, item number eleven states: "Both [A.O.J.] and [Daniel's biological father,
    M.N.M.,] have completed 5As and have been approved for counsel in [the] FN
    [Title 30 case]."
    A.O.J.'s efforts to maintain a positive lifestyle proved to be short lived.
    In an order dated September 6, 2018, the judge found A.O.J.: (i) had not
    received individual therapy despite a history of mental health issues; (ii) did
    A-4795-18T1
    17
    not comply with ongoing screening for substance abuse, including hair follicle
    tests; (iii) failed to sustain stable housing and secure suitable employment to
    cover her living expenses; and (iv) repeatedly arrived late to scheduled visits
    with the children. Conversely, the Division provided her with "psychological
    and psychiatric evaluations, parenting skills training, supervised visitation,
    drug testing, board rate, Medicaid, furniture, clothing, car seats, foster care
    support services, psychosocial evaluation, therapy and behavioral assistance
    services."
    The judge rejected the Division's request to allow A.O.J. additional time
    to comply with services and ordered the Division to present a new permanency
    plan on October 2, 2018. On the return date, the Division again argued in
    favor of allowing A.O.J. additional time to show her fitness to parent her sons.
    The judge again rejected the Division's plan and rescheduled the matter for
    November 1, 2018. After again finding no basis to provide A.O.J. with any
    additional time to comply with the court-ordered services, on November 14,
    2018, the judge ordered the Division to submit a permanency plan to terminate
    A.O.J.'s parental rights and proceed with adoption. In an order dated January
    8, 2019, the court also terminated the protective services litigation.
    A-4795-18T1
    18
    II
    On January 15, 2019, the Division served A.O.J. with a Verified
    Complaint for Guardianship and an Order to Show Cause (OTSC).                She
    completed a 5A form, was found eligible to be represented by the OPR, and
    assigned the same attorney who represented her in the previous Title 9 and
    Title 30 cases. The same judge who adjudicated these two previous cases was
    assigned to manage and preside over this second guardianship action.
    February 7, 2019 - Case Management Hearing
    The record shows the presence of the Deputy Attorney General (DAG)
    for the Division, the Law Guardian on behalf of the children, A.O.J., and an
    OPR attorney, who indicated she was "provisionally representing" Daniel's
    biological father, M.N.M. Robert's biological father, R.D.B., was not present.
    The transcript of the case management conference shows A.O.J.'s OPR
    attorney was present but did not enter her appearance on behalf of A.O.J. nor
    make any attempt to apprise the judge that she was having problems with her
    client since the termination of the protective services litigation.
    As the following colloquy shows, the DAG was the first to inform the
    judge about this controversy on the record.
    A-4795-18T1
    19
    DAG: [A.O.J.] has been served and completed a 5A,
    although it's our understanding she no longer wishes
    to have [OPR counsel] represent her.
    THE COURT: [addressing A.O.J.] Unfortunately, I
    can't – one, you're assigned counsel, if there's a
    problem with that counsel, they will not reassign you
    another counsel and I can't make them reassign you a
    counsel.
    Yes?
    ....
    [A.O.J.]: Since for months, months, I mean I've been
    having complaints, I've let my caseworkers know, I let
    the Judge['s] Chambers know, I mean, I've been
    getting so much help, more from my [Division]
    worker, it's like I feel like my [Division] worker is my
    attorney, I can't even get in contact with her, let alone
    get a [c]ourt date or nothing.
    THE COURT: All right. This is all I can tell you.
    This is what I can tell you, [A.O.J.] I have a lot of
    attorneys [who] appear before me, a lot, and clearly,
    [OPR counsel] is really one of the very, very best. So
    it is unfortunate that you feel the way you feel.
    [T]he rules are very clear, you get one attorney
    assigned to you. If . . . for whatever reason, you do
    not like that attorney, you cannot get along with that
    attorney, I cannot order O.P.R. to provide you with
    other counsel. That is not something I can do. I
    encourage you to try and get counsel on your own but
    there is nothing . . . my hands are tied. There is not
    much else I can do.
    [A.O.J.]: Okay.
    A-4795-18T1
    20
    THE COURT: But I would suggest strongly that you
    obtain counsel.
    [Addressing A.O.J.'s OPR counsel]
    Now . . . you're -- O.P.R. was not assigned in -- you
    were assigned in the FN[?]
    [A.O.J.'S OPR COUNSEL]: Yes, they were. In both,
    so we're asking for the [c]ourt [to] [relieve] me in
    regard to that.
    THE COURT: All right. And [A.O.J.], you do not
    wish to have [OPR counsel] represent you, correct?
    [A.O.J.]: No.
    THE COURT: Okay. Then [OPR counsel] you're . . .
    relieved.
    [(Emphasis added).]
    The record shows that from this point forward, the judge interacted with
    A.O.J. directly and without legal representation. This left A.O.J. bewildered
    and frustrated. Furthermore, the judge continued to admonish her to retain
    private counsel, knowing full well this was not a realistic option for this
    economically impoverished, socially unsophisticated young woman.               The
    colloquy between A.O.J. and the judge illustrates this point:
    THE COURT: [A.O.J.] . . . you were given a path that
    you had to follow . . . to get . . . to have this case stay
    in protective litigation and to get your children back,
    you didn't follow it, I'm sorry. I'm sorry. So now . . .
    A-4795-18T1
    21
    we're in guardianship, you're going to be offered . . .
    services, I suggest you follow them, you do what I'm
    ordering you to do and . . . then we'll make a
    determination going forward. You have the
    opportunity to visit, I suggest you take advantage of it.
    [A.O.J.]: Oh, I always . . . see my children even –
    THE COURT: Okay.
    [A.O.J.]: even times that they said that I wasn't.
    THE COURT: Okay.
    [A.O.J.]: Could you ask [the Division caseworker]
    about the times that she found out that –
    THE COURT: No, I can't.
    [A.O.J.]: You can't.
    THE COURT: I ruled – I've already ruled on that, you
    were given opportunities –
    [A.O.J.]: From false information.
    THE COURT: [A.O.J.], you were given opportunities,
    you were supposed to be going to visitation through
    the program and you didn't.
    [A.O.J.]: I was sick and I cannot see my children when
    I'm sick.
    THE COURT: Well . . . it was months, it was months
    –
    [A.O.J.]: It was not months.
    A-4795-18T1
    22
    THE COURT: -- I'm not going to – thank you, that's
    done. I'm not going to hear any more. You have a
    path, you know what you have to do, I suggest –
    strongly suggest you obtain counsel. All right. Now, is
    there anything that you – do you have any questions?
    [A.O.J.]: So do you have any information on lawyer
    services that I can get because I'll pay for them if I
    have to.
    THE COURT: We'll provide – I'll provide you with a
    list if you wait outside.
    [A.O.J.]: Has anybody put – research and investigate
    everything was not accurate.
    THE COURT: Okay.
    [A.O.J.]: But a real lawyer will definitely get that
    done.
    [(Emphasis added).]
    At the conclusion of the case management hearing, the judge entered an
    order dated February 7, 2019 that provided A.O.J. telephonic visitation with
    her two sons on Saturdays at 11:00 a.m., which would be "supervised by the
    resource parent."    The judge further ordered that the attorney assigned to
    represent A.O.J. by "the Office of the Public Defender/Office of Parental
    Representation [is] hereby relieved." The appellate record does not show that
    anyone associated with the judiciary provided A.O.J. with "a list" of attorneys
    for her to retain.
    A-4795-18T1
    23
    March 5, 2019 - Case Management Hearing
    The transcript of this hearing shows the DAG, the Law Guardian, and
    the OPR attorney assigned to represent M.N.M. entered their appearance
    before the court. Neither A.O.J., R.D.B., nor M.N.M. were present. The judge
    made the following statement at the start of the hearing:
    All right. I just wanted to put on the record that
    [A.O.J.] had in the past, fired her court-appointed
    counsel, she was advised and she advised the [c]ourt
    that she would get her own private counsel, the
    [c]ourt's received nothing with respect to any
    representation for her. [R.D.B.] was provided with a
    5A application that he did not complete, however, at
    least the [c]ourt has not received it.
    [(Emphasis added).]
    The DAG advised the judge that the children were still residing in
    Georgia in a licensed resource home. The DAG also apprised the court that
    the Division was willing "to pay for monthly visits for [A.O.J.] to get to
    Georgia, however, she did not attend her visit that was previously scheduled
    for February 19th, [2019]."     The DAG stated that the Division remained
    willing to provide her with the means to see the children and the caseworker
    planned to speak to her "to try to arrange a March visit." The Division had
    also scheduled a psychological and bonding evaluation for A.O.J. on April 1,
    2019. The children and the resource parents were coming that same day from
    A-4795-18T1
    24
    Georgia for a bonding evaluation. The DAG also summarized other services
    the Division had arranged for A.O.J., such as counseling at the Famil y Life
    Education Center. The DAG confirmed that A.O.J. provided the Division with
    a rent receipt at the last hearing. However, she still had not provided a copy of
    the lease or proof of employment.
    The Law Guardian questioned Division caseworker Adrienne Caldwell
    to ascertain the type of services the Division was providing to the children.
    Caldwell testified that "[a]t this time, there's no services in place." The Law
    Guardian advised the judge that she planned to travel to Georgia "in the
    coming weeks and/or months." At the conclusion of this case update, the
    judge addressed the attorneys to select a single day to try the case. This
    prompted the following statement by the court:
    THE COURT: I'm only . . . nobody is telling me they
    have experts, I have two defendants [R.D.B. and
    A.O.J.] that don't have lawyers, so yeah, I'm looking
    at one day. That could change but I'm -- and I'm not
    adjourning this. So if anybody thinks they're going to
    get an expert, they better get an expert.
    [(Emphasis added).]
    The judge scheduled the trial to start at 1:30 p.m. on April 9, 2019.
    A-4795-18T1
    25
    April 9, 2019 - Case Management Hearing
    The trial did not take place on this date. Instead, at the outset of the
    hearing, the DAG advised the judge that the Division caseworker "notified
    [A.O.J.] this morning that the hearing was going to be today, she said she's at
    work but she would also like to appear by phone if possible." The Division
    caseworker was also appearing via telephone. After overcoming the logistical
    difficulties associated with the telephonic participation of witnesses, the DAG
    again summarized the status of the bonding evaluations and, through the court,
    asked A.O.J. "to contact the Division to coordinate a visit in person with the
    children in Georgia for the month of May 2019."
    The DAG claimed A.O.J. had not contacted the Division to coordinate
    visiting the children during the months of February and March and had not
    been "consistent" in her attempts to contact the children telephonically during
    the same time period. According to the DAG, A.O.J. had not participated with
    the services offered by the Division and, on the issue of stable housing,
    continued to provide only rent receipts instead of a lease.
    After the DAG concluded her summary report, the judge addressed
    A.O.J. directly and urged her to secure the necessary proofs regarding housing
    A-4795-18T1
    26
    and steady employment. The judge then again addressed A.O.J. on the issue of
    retaining an attorney:
    THE COURT: And [A.O.J.] I'm going to tell you this
    again, I really think you should have counsel in this
    matter. I've said this to you every time you've
    appeared in [c]ourt, I said to you at the end of the last
    -- you know, if you need [addressing the attorney
    assigned to represent M.N.M.] . . . is it possible, does
    the Division – I'm sorry, does O.P.R. have a list of
    outside counsels?
    [ATTORNEY FOR M.N.M.]: No.
    [A.O.J.]: Actually I would – I definitely I would agree
    to the (indiscernible). I listen to (indiscernible) in my
    schedule of work right now when I work and thank
    God, I was able to get (indiscernible) probably would
    have missed it.
    THE COURT: All right. I . . . realize this is difficult
    but June 2nd is going to be here very soon and I'm –
    [A.O.J.]: Yes.
    The judge entered a case management order dated April 10, 2019 that
    contained twelve items or matters that needed to be addressed before the start
    of trial. Item number five stated: "[A.O.J.] was encouraged by the [c]ourt to
    retain counsel to represent her in this matter." The judge scheduled the next
    "Case Management Review on May 13, 2019, at 2:30 PM."
    A-4795-18T1
    27
    May 8, 2019 – Hearing
    Five days before the May 13, 2020 case management review hearing, the
    judge held a hearing to consider appointing A.O.J.'s original OPR attorney as
    standby-counsel in the guardianship trial scheduled to start in June 2019. The
    transcript of this impromptu hearing shows only the DAG, Division
    caseworker Latoya Mannon, and the Law Guardian were identified as present.
    A.O.J. was not physically present and the judge did not take any steps to
    arrange for her to participate telephonically. It is not clear from this record
    whether A.O.J. was given prior notice of the hearing. The judge began the
    hearing with the following prefatory remarks:
    I called everyone here today on short notice because I
    had some real concerns about [A.O.J.] and her
    representation in this trial -- at trial. When we were
    first here -- well, let me see, I believe it was February
    7th [2019] when we were here to dismiss the -- let me
    just -- let me -- let me start at the beginning.
    From this point, the judge recited at length the procedural history of
    A.O.J.'s involvement with the Division and the judiciary, which have been
    described at length herein. The judge particularly referred to A.O.J.'s status as
    a self-represented litigant in this guardianship case and made the following
    statement about how this came to be:
    A-4795-18T1
    28
    THE COURT: When we appeared in [c]ourt on
    February 7th on the FG, [A.O.J.] was quite insistent
    that -- well, she felt that she had not been listened to
    in the FN, she believed that -- she filled out a 5A, was
    advised that [OPR counsel], her counsel since 2015,
    would continue to represent her and she was quite
    upset about that. She made it very clear she did not
    want [OPR counsel] to represent her. It was also
    made very clear to her that once she completes a 5A,
    she is assigned counsel. She does not have the
    opportunity to select counsel. At that time she said
    she would -- wanted to get outside counsel.
    [The judge stopped her comments at this point to
    acknowledge the presence of the OPR attorney who
    represented M.N.M. in this guardianship case and
    requested counsel to enter her appearance on the
    record. The judge thereafter immediately resumed her
    recitation.]
    THE COURT: Okay. We were just going forward
    because I wanted to put things on the record about
    [A.O.J.], that's why we started without you.
    At that time, I . . . strongly encouraged her to retain
    counsel to represent . . . herself in this matter. I
    explained . . . the seriousness of the subject matter, I
    explained again that O.P.R. counsel -- that you could
    not select your O.P.R. counsel, she was advised that --
    she advised the [c]ourt she did not want [OPR
    counsel] to represent her. I, at that point, [OPR
    counsel] and the Office of Parental Representation
    was relieved of their responsibilities in this matter.
    She did state at the time that she would obtain outside
    counsel.
    She did not appear but brought this matter back on
    March 5th [2019]. She did not appear in [c]ourt. The
    A-4795-18T1
    29
    [c]ourt noted again that defendant had -- that I
    received nothing from the defendant with respect to
    representation of any kind.
    On [April 10, 2019] she appeared telephonically, the
    [c]ourt again stressed that she should retain counsel in
    this matter. The [c]ourt has continually noted that
    there would be no final -- no additional adjournments
    of this trial. The trial was scheduled I believe for June
    3rd. Considering the length of time these children
    have been in -- in the Division's custody, made it very
    clear there would be no adjournments of the trial date.
    As of this date, in light of -- in light of what had
    happened, I wanted the Division to reach out to
    [A.O.J.]. I wanted her to appear in [c]ourt today. She
    never told me she wanted to represent herself, which
    is her right, nor did she say that she was going to have
    -- fill out a form for O.P.R. I have [OPR counsel]
    here because I was prepared to have [OPR counsel]
    assigned to her as stand-by counsel.
    [(Emphasis added).]
    At this point, the judge asked the DAG to place on the record what
    efforts the Division had made to contact A.O.J. "since I issued this order and I
    believe we scheduled this matter about a week ago." The DAG responded as
    follows:
    In brief, Your Honor, Ms. Mannon did text message
    with [A.O.J.]. She responded, at least initially, that
    she eventually wanted [her original OPR attorney]
    back however, I don't believe Ms. Mannon has spoken
    with her. Ms. Mannon went to her house several times
    to try and make personal contact with her including
    A-4795-18T1
    30
    this morning.      Ms. Mannon had scheduled the
    C.A.D.C. for today at 10:00 a.m. before this hearing.
    She did not attend either.
    Caseworker Mannon also described in detail her exchange of text
    messages with A.O.J. regarding services arranged by the Division on May 1
    through May 6, 2019.         The record shows that at 11:36 a.m., the judge
    telephoned A.O.J. from the bench, but the call was answered by a recording
    indicating that the voice-mailbox was full. At this point, the judge addressed
    A.O.J.'s original OPR attorney. 4
    THE COURT: [addressing A.O.J.'s original OPR
    attorney] I'm not going to appoint you as stand-by
    counsel today. I . . . you know, I'm trying to work
    with mom, she's not here, if she appears, I know that
    was going to be over the objection of your office. I
    know that she's not completed a 5A[.] I understand
    that . . . it puts you certainly in a difficult position,
    you being your office, and that's not to say, if she
    appears at some point perhaps I will do it –
    [OPR COUNSEL]: Right.
    THE COURT: -- but I need her -- I need her to at
    least show up.
    [OPR COUNSEL]: And apparently, all we need is a
    court order for stand-by counsel, that's it.
    THE COURT: Yes and I was prepared -- I was
    absolutely prepared to do that today but I'm not going
    4
    This is the first time the record reflects the presence of the OPR attorney.
    A-4795-18T1
    31
    to appoint stand-by counsel to her if I can't get her in
    [c]ourt. All right? I mean, if she appears, I very well
    may do it, I will call you immediately. I'm going to --
    this matter is scheduled for – I'm going to keep this on
    for Monday, [May 13, 2019,] [and] see if -- that was
    another date that she was advised of, if she appears, I
    will call you and I'll let you know but if she fails to
    appear in [c]ourt, I'm not going to go through – I'm
    not going to make you go through that if there's
    nothing for you to do, if she's not going to cooperate
    at all. All right.
    [OPR COUNSEL]: I'm going to wait a few more
    minutes.
    THE COURT: Okay. Thank you.
    May 13, 2019 - Case Management Conference
    The record shows that the only individuals who attended this case
    management conference were the DAG, the Law Guardian, and Division
    caseworker Mannon. The DAG advised the judge that the resource parents
    maintained monthly logs of A.O.J.'s telephone contacts with the boys,
    including text messages.    Mannon was sworn in and testified about the
    information contained in the logs. The DAG also represented that both boys
    had been evaluated for sexual trauma at the Medlin Treatment Center in
    Georgia. The visitation telephone logs and psychological evaluation reports
    dated March 15, 2019 were e-filed.
    A-4795-18T1
    32
    The judge confirmed on the record that the guardianship trial would start
    on June 3, 2019. The DAG informed the court the only two witnesses the
    Division would call at trial were caseworker Mannon and the psychologist who
    conducted the bonding evaluations. The judge made the following statement:
    All right. I just want you to be able to put on the
    record in detail all the efforts you've made to try and
    get [A.O.J.] recently. I mean, it's just . . . needless to
    say I'm very upset about it because . . . we've been
    trying to give her counsel and trying to get -- trying to
    have some help for her and it's just – she's just
    sabotaging herself, she's sabotaging any effort she
    might have had to . . . salvage this.
    June 3, 2019 - Guardianship Trial
    The guardianship trial began and ended on June 3, 2019. A.O.J. did not
    attend the trial nor did her original OPR attorney, whom the judge previously
    indicated would likely attend the proceedings as A.O.J.'s standby counsel. The
    judge telephoned A.O.J. from the bench at the start of the trial. The record
    shows the judge reached A.O.J. at work. When the judge asked her if she
    intended to attend the trial, A.O.J. responded that she had "two jobs back to
    back" and was not aware of the date of the trial. The following colloquy
    relates directly to the question of whether A.O.J. received prior notice of the
    trial date:
    A-4795-18T1
    33
    THE COURT: I'm sorry, I am giving you no – I've
    made it very clear to you what day this was and that I
    was not going to adjourn this matter.
    [A.O.J.]: I did not get no date.
    THE COURT: I told you the day. I told you the day --
    [A.O.J.]: You -- okay –
    ....
    [A.O.J.]: I'm doing an overnight shift --
    THE COURT: I'm sorry.
    [A.O.J.]: -- and someone couldn't call me –
    THE COURT: Ms. Mannon has been trying to call
    you, you've blocked her calls. 5
    5
    There is no competent evidence that A.O.J. blocked caseworker Mannon's
    calls. The only competent evidence shows A.O.J.'s voice-mailbox was full at
    the time Mannon called her. The only reference in the trial record that A.O.J.
    blocked Mannon's telephone calls is in the form of the following incompetent
    hearsay testimony from Mannon:
    DAG: Now, how would you describe her
    responsiveness with phone calls and text messages
    currently?
    A. I don't have a way of communicating with her since
    May 2nd [2019] was the last time I spoke to her via
    text only and since May 15th [2019], I asked my
    colleague to swing by her house and at 11:30 in the
    morning, she was at home and she advised my
    colleague that she had
    A-4795-18T1
    34
    [A.O.J.]: . . . I spoke with Ms. Mannon's supervisor
    that I would like somebody else to call me and talk to
    me because . . . every time I speak to Ms. Mannon . . .
    [she] is very rude and I mentioned that numerous
    amount of times.
    ....
    And it seems like, never listens to no complaint,
    everything I say which I was listening to everything
    they saying and when I need someone to reach out to,
    I don't have no one to reach out to . . . I don't have no
    attorney, they're either the Division or their side – I'm
    telling this lady, I'm tired of being disrespected, I'm
    working two jobs, you have your job, I gotta [sic]
    work to pay for myself. I can't be disrespected by the
    agency and not even represented by -- sit down and
    talk to me.
    [(Emphasis added).]
    At this point, the "court officer" administered A.O.J. the oath required
    under N.J.R.E. 603 over the telephone. The judge thereafter addressed A.O.J.
    directly. This exchange quickly degenerated into an exchange of accusations
    between the judge and A.O.J. The judge retraced the procedural history of
    blocked my number. So I don't have a way of
    communicating with her via phone anymore.
    Q. To the best of your knowledge, do you still remain
    blocked on her telephone?
    A. Yes because she still hasn't responded to my texts
    or my phone calls.
    A-4795-18T1
    35
    A.O.J.'s involvement with the Division and the court from 2015 to June 3,
    2019, the date of trial. The judge claimed that A.O.J. had been uncooperative
    and unwilling to communicate with the Division's caseworkers, and the court
    repeatedly admonished A.O.J. that the court would hold the start of the trial
    only until 10:30 a.m., giving A.O.J. fifteen minutes to report to court.
    A.O.J. vehemently disputed the judge's claims that she had been
    uncooperative and emphasized that she worked two jobs to support herself.
    A.O.J. alleged the Division's caseworkers had been rude and disrespectful.
    She ended this heated exchange by noting it was impossible for her to report to
    court in fifteen minutes. The record shows the discussion between the judge
    and A.O.J. came to an abrupt end as follows:
    THE COURT: I'm giving you 15 minutes to get down
    here. Thank you.
    [A.O.J.]: Hum.
    THE COURT: We're going to hold 15 minutes.
    ....
    MS. MANNON: Address where she's at, see if I can
    try to get someone to -- if she can't get here by herself.
    THE COURT: I just called her. I hung up on her. She
    hasn't told us yet where she – We're going to hold this
    case [until] 25 minutes of 11:00. If you want to try
    A-4795-18T1
    36
    and reach out to her again or have [the DAG] text her,
    that's fine, but I am not holding this trial up today.
    The guardianship trial proceeded without the biological mother and
    without an attorney to represent her. The Division presented the testimony of
    psychologist Dr. Elizabeth Stillwell.     The Law Guardian stipulated to Dr.
    Stillwell's expertise as a child psychologist. She testified on the question of
    bonding. The Division's only other witness was caseworker Mannon. Before
    Mannon took the stand to testify, the DAG advised the judge that Mannon
    received a message from her supervisor about A.O.J. The DAG was not certain
    whether A.O.J. had called back or the Division reached out to her. Regardless
    of which one initiated the contact, the DAG indicated that "there was a
    conversation about whether or not [A.O.J.] still wanted to appear." According
    to the DAG, A.O.J. allegedly "hung up without saying whether or not she
    wanted to come[.]" The DAG offered to call the Division supervisor to testify
    about what was actually discussed.       Alternatively, the DAG suggested the
    judge call A.O.J. on the phone.
    The judge declined to call A.O.J. but confirmed that the Division had
    offered A.O.J. transportation. The judge declared a five minute recess to
    permit the Division to contact A.O.J. The court recess lasted from 11:30:48
    a.m. to 11:50:55 a.m. When the trial resumed, the DAG apprised the judge
    A-4795-18T1
    37
    that Mannon's supervisor, Adrienne Caldwell, was present in court and ready
    to testify about her conversation with A.O.J. The judge asked Caldwell, who
    had been previously sworn as a witness, "to briefly tell us . . . is she coming or
    isn't she?"   Caldwell responded that despite her repeated requests for an
    answer, A.O.J. did not definitively answer that question. Caldwell made clear,
    however, that she told A.O.J. the Division would pick her up and transport her
    to the courthouse.        The conversation ended when the telephone was
    disconnected. The judge concluded that A.O.J. had been given sufficient time
    to arrive and participate at trial.
    III
    In this appeal, A.O.J. argues that the Family Part violated her
    constitutional and statutory right to counsel when the court relieved her
    assigned OPR attorney and terminated her parental rights to her sons in
    absentia, in an ex parte, non-adversarial trial. A.O.J. acknowledges that an
    indigent defendant who applies for representation from the OPR does not have
    the right to select her attorney. However, she maintains that a trial judge is
    ethically obligated to consider and determine whether a defendant's allegations
    of attorney malfeasance are reasonably grounded.
    A-4795-18T1
    38
    A.O.J. argues that she presented good cause for the judge to act because
    her attorney failed to communicate with her and did not keep her informed
    about the status of the case. Thus, A.O.J. claims the Family Part erred when it
    dismissed her allegations against the OPR attorney without engaging in any
    due diligence and allowed her to proceed without legal representation and
    without making any inquiries to determine if A.O.J.'s impromptu decision "to
    fire" her attorney constituted a knowing and intelligent waiver of her
    constitutional and statutory right to counsel.
    The Division's sixty-five-page brief in this appeal devoted the last three
    pages to address A.O.J.'s arguments attacking the viability of the judgment of
    guardianship based on a violation of her right to counsel. The Division argues
    that A.O.J.'s arguments "do not merit exhaustive discussion" because "there is
    no indication in the record" that she made these arguments before the trial
    court. Therefore, "for that reason alone, these arguments should be ignored by
    this court."
    The Law Guardian's brief adopts a similarly dismissive legal posture.
    According to the Law Guardian, A.O.J. "was advised of the importance of
    obtaining counsel and provided with lists of legal resources on several
    occasions." Even more disturbing, the Law Guardian cites to a section in the
    A-4795-18T1
    39
    Forensic Psychological And Bonding Evaluations report authored by Dr.
    Stillwell to make the following assertions:
    [A.O.J.] offered no evidence that she called the Office
    of Parental Representation to file a complaint, or took
    steps to retain new counsel from the list of resources
    provided to her. Dr. Stillwell opined that [A.O.J.]
    externalized blame onto others. [A.O.J.'s] assertions
    that her attorney was responsible for her bad outcomes
    appeared to fit this pattern. [A.O.J.'s] attorney met her
    responsibility under R.P.C. 1.4; any failure to
    communicate was on the part of [A.O.J.].
    We start our analysis by describing the fundamental principles that must
    guide a trial judge's decision to permit a parent to proceed pro se in a
    guardianship trial to terminate the parent's parental rights to his or her
    children. "Parents in New Jersey charged with civil abuse and neglect under
    Title Nine or who are subject to Title Thirty termination proceedings have a
    constitutional right to counsel under the due process guarantees of Article I,
    paragraph 1 of the State Constitution, and a statutory right under N.J.S.A. 9:6 -
    8.43(a), 9:6-8.30(a), and 30:4C-15.4(a)."       N.J. Div. of Child Prot. &
    Permanency v. G.S., 
    447 N.J. Super. 539
    , 555 (App. Div. 2016) (citing N.J.
    Div. of Youth & Family Servs. v. B.R., 
    192 N.J. 301
    , 305 (2007); N.J. Div. of
    Youth & Family Servs. v. E.B., 
    137 N.J. 180
    , 186 (1994); Crist v. N.J. Div. of
    Youth & Family Servs., 
    135 N.J. Super. 573
    , 576-77 n.2 (App. Div. 1975)).
    A-4795-18T1
    40
    N.J.S.A. 30:4C-15.4a provides:
    a. In any action concerning the termination of parental
    rights filed pursuant to [N.J.S.A. 30:4C-15], the court
    shall provide the respondent parent with notice of the
    right to retain and consult with legal counsel. If the
    parent appears before the court, is indigent and
    requests counsel, the court shall appoint the Office of
    the Public Defender to represent the parent. The
    Office of the Public Defender shall appoint counsel to
    represent the parent in accordance with subsection c.
    of this section.
    If the parent was previously represented by counsel
    from the Office of the Public Defender in a child
    abuse or neglect action filed pursuant to chapter 6 of
    Title 9 of the Revised Statutes on behalf of the same
    child, the same counsel, to the extent practicable, shall
    continue to represent the parent in the termination of
    parental rights action, unless that counsel seeks to be
    relieved by the court upon application for substitution
    of counsel or other just cause.
    Nothing in this section shall be construed to preclude
    the parent from retaining private counsel.
    [(Emphasis added).]
    Writing on behalf of a unanimous Court, Chief Justice Rabner recently
    reaffirmed the importance of the right to representation in the context of
    litigation effecting the parent/child relationship:
    Without the assistance of counsel to prepare for and
    participate in the hearing, the risk of an erroneous
    outcome is high. It is hardly remarkable to note that a
    parent who is a layperson faces significant challenges
    A-4795-18T1
    41
    if she appears on her own to contest a private adoption
    proceeding. The issues are not simple. They may
    involve     complicated,     expert     medical    and
    psychological evidence. An indigent parent who has
    no legal training will not know how to work with a
    psychologist to prepare for a trial or how to cross-
    examine the other side's expert. She will have a hard
    time developing defenses, gathering evidence,
    presenting a case, and making arguments to address
    the relevant legal standard. A parent without a
    background in evidence law will also likely be unable
    to prevent opposing counsel from introducing hearsay
    or other inadmissible testimony.
    [In re Adoption of J.E.V., 
    226 N.J. 90
    , 109 (2016)
    (internal citations omitted).]
    This is particularly relevant in cases in which the Division seeks to
    terminate the parental rights of indigent parents:
    [T]he need for counsel in a parental termination case
    is evident in light of the nature of the right involved;
    the permanency of the threatened loss; the State's
    interest in exercising its parens patriae jurisdiction
    only where necessary; and the potential for error in a
    proceeding in which the interests of an indigent
    parent, unskilled in the law, are pitted against the
    resources of the State.
    
    [B.R., 192 N.J. at 306
    (emphasis added).]
    Although parental rights are part of a select number of legally protected
    rights that make up the core of our humanity, these rights are not absolute. In
    re Guardianship of K.H.O., 
    161 N.J. 337
    , 347 (1999). The rights of a parent to
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    42
    rear her or his children must be balanced against the "State's parens patriae
    responsibility to protect the welfare of the children."
    Id. at 346.
    Nearly six
    months before the start of this guardianship trial, our Supreme Court
    addressed, as a matter of first impression, "whether a parent has the right to
    represent himself or herself in an action to terminate parental rights pursuant to
    N.J.S.A. 30:4C-15 to -20."        
    R.L.M., 236 N.J. at 131
    .        In responding
    affirmatively to this question, the Court reaffirmed our State's "longstanding
    adherence to the principle that a competent litigant may represent himself or
    herself in a matter in which he or she is a party, subject to exceptions set forth
    in statutes, court rules, and case law."
    Ibid. Thus, the Court
    in R.L.M. held that the right to be represented by
    competent counsel in a termination of parental rights proceeding "is
    constrained by two important considerations: the Family Part judge's
    responsibility to reach an informed and fair determination of the child's best
    interests, and the child's interest in permanency."
    Id. at 149.
    The Court also
    noted that "[a]lthough a parent's decision to appear pro se in this complex and
    consequential litigation represents poor strategy in all but the rarest case,
    N.J.S.A. 30:4C-15.4 plainly authorizes that parent to proceed unrepresented."
    Id. at 131-32.
    Mindful of these misgivings, the Court articulated the following
    A-4795-18T1
    43
    admonition to dispel any lingering doubt about how a Family Part judge must
    respond to a parent's invocation of her or his right to self-representation:
    The parent's right of self-representation, however, is
    by no means absolute. That right must be exercised in
    a manner that permits a full and fair adjudication of
    the dispute and a prompt and equitable permanency
    determination for the child. The parent must inform
    the court of his or her intention to appear pro se in a
    timely manner, so as to minimize delay of the
    proceedings. He or she must invoke the right of self-
    representation clearly and unequivocally. In the event
    of such an invocation, the court should conduct an
    inquiry "to ensure the parent understands the nature of
    the proceeding as well as the problems she may face if
    she chooses to represent herself." The judge should
    take appropriate steps, which may include the
    appointment of standby counsel, so that the parent's
    decision to represent himself or herself does not
    disrupt the trial.
    [Id. at 132 (quoting 
    J.E.V., 226 N.J. at 114
    ).]
    The threshold determination is whether the parent-litigant is capable of
    making a knowing and intelligent waiver of the right to counsel and thereafter
    proceed pro se in a manner that will not disrupt or impede the orderly
    administration of the trial.
    Id. at 149-50.
       Here, the record shows A.O.J.
    complained to the judge about her OPR attorney's failure to communicate with
    her and keep her abreast of the status of the case.           However, the judge
    continued the case management conference and did not make any effort to
    A-4795-18T1
    44
    determine the validity of A.O.J.'s complaints. The judge merely "strongly"
    suggested to A.O.J. to retain private counsel. When considered against the
    judge's comprehensive familiarity with A.O.J.'s dysfunctional lifestyle and dire
    financial circumstances, the suggestion to retain private counsel is nothing
    more than an empty gesture. Equally clear is the absence of any rational basis
    from which to even infer that A.O.J.'s complaints about her attorney's conduct
    manifested her clear, unequivocal invocation of the right to waive her
    constitutional and statutory rights to be represented by the OPR and proceed
    from this point forward as a pro se litigant. Indeed, the Supreme Court made
    clear in R.L.M.:
    A parent's complaint about his or her attorney, or his
    or her plan to replace current counsel with another
    attorney, is not an invocation of the right of self-
    representation. As we have noted in a criminal appeal,
    "[t]he need for an unequivocal request for self-
    representation by a defendant is a necessary
    prerequisite to the determination that the defendant is
    making a knowing and intelligent waiver of the right
    to counsel."
    [236 N.J. at 149-50 (quoting State v. Figueroa, 
    186 N.J. 589
    , 593 n.1 (2006)).]
    The judge's ill-founded, precipitous decision to treat A.O.J.'s complaints
    about her attorney as an unambiguous, knowing, and intelligent waiver of the
    right to counsel irreparably impugned the fairness of this one-day guardianship
    A-4795-18T1
    45
    trial. The record we have described at length shows, beyond any doubt, that
    A.O.J.'s rights to be represented by counsel were violated. The mother of
    these boys was thus relegated to play the role of spectator in the trial that
    decided her parental rights to these children. The only remedy is to vacate the
    judgment of guardianship terminating A.O.J.'s parental rights and remand this
    matter for a new trial.
    We are also compelled to comment on the procedural irregularities and
    lack of decorum that permeated these proceedings.        The record shows the
    judge conducted a number of ex parte conferences and interactions with the
    DAG and the Law Guardian. A.O.J. was marginalized due to her status as a
    self-represented litigant.   The judge's attempts to have A.O.J. participate
    telephonically proved to be both ineffectual and frustrating for both A.O.J. and
    the judge.   The judge accepted and relied on hearsay testimony and other
    forms of incompetent evidence from Division staff members on a number of
    occasions because A.O.J. did not have an attorney present to protect her
    interests. We thus conclude that the integrity of the judicial process requires
    that this matter be assigned to a different judge on remand.
    A-4795-18T1
    46
    Reversed and remanded. We direct the Presiding Judge of the vicinage's
    Family Part to assign this case to a different judge.    We do not retain
    jurisdiction.
    A-4795-18T1
    47