Process Equip. & Serv. Co. v. N.M. Tax'n & Revenue Dep't ( 2023 )


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    1         IN THE COURT OF APPEALS OF THE STATE OF NEW MEXICO
    2 Opinion Number:
    3 Filing Date: May 16, 2023
    4 No. A-1-CA-38779
    5 PROCESS EQUIPMENT & SERVICE
    6 COMPANY, INC.,
    7            Protestant-Appellee,
    8 v.
    9 NEW MEXICO TAXATION
    10 REVENUE DEPARTMENT,
    11            Respondent-Appellant,
    12 IN THE MATTER OF THE PROTEST OF
    13 THE DENIAL OF REFUND ISSUED
    14 UNDER LETTER ID NO. L0040880432.
    15 APPEAL FROM THE ADMINISTRATIVE HEARING OFFICE
    16 Brian Van Denzen, Hearing Officer
    17   Gallagher & Kennedy, P.A.
    18   Gene F. Creely, II
    19   Frank V. Crociata
    20   Santa Fe, NM
    21 Spencer Fane, LLP
    22 Scott Woody
    23 Phoenix, AZ
    24 for Appellee
    25 Raúl Torrez, Attorney General
    26 David E. Mittle, Special Assistant Attorney General
    27 Santa Fe, NM
    28 for Appellant
    1                                       OPINION
    2 BACA, Judge.
    3   {1}   Process Equipment & Service Company, Inc. (PESCO) sought a state tax
    4 credit for the 2014 and 2016 tax years under the Technology Jobs and Research and
    5 Development Tax Credit Act (the Act), NMSA 1978, §§ 7-9F-1 through 7-9F-13
    6 (2000, as amended through 2019). The New Mexico Taxation and Revenue
    7 Department (TRD) denied PESCO’s applications for these tax credits. PESCO
    8 protested TRD’s denial, and an independent administrative hearing was held before
    9 Chief Hearing Officer (CHO) of the Administrative Hearing Office (AHO).
    10 Following the hearing, the CHO concluded that PESCO met the requirements for a
    11 tax credit under the Act for both years. On appeal, TRD argues that PESCO did not
    12 satisfy the statutory requirements for entitlement to the credit because PESCO failed
    13 to (1) use a cost accounting methodology to allocate wages, and (2) use the same
    14 cost accounting methodology in its other business activities. See § 7-9F-3(G)
    15 (requiring that “[i]f a ‘qualified expenditure’ is an allocation of an expenditure, the
    16 cost accounting methodology used for the allocation of the expenditure shall be the
    17 same cost accounting methodology used by the taxpayer in its other business
    18 activities”). For the reasons that follow, we affirm.
    1 BACKGROUND
    2   {2}   PESCO designs and manufactures unique products for use in the oil and gas
    3 industry. It applied for a tax credit to recoup some of its research and development
    4 costs. PESCO applied for a credit of $88,014 for 2014 and $79,827 for 2016. TRD
    5 denied both applications, and PESCO protested these denials. TRD requested an
    6 independent hearing with the AHO, and the CHO presided over the hearing.
    7   {3}   PESCO retained CliftonLarsonAllen (CLA), an accounting firm, to assist it in
    8 its original application for the New Mexico tax credit and for a similar federal tax
    9 credit.1 CLA assisted PESCO in submitting a claim for a tax credit based on wages
    10 paid to draftsmen and engineers who were engaged in research and development of
    11 products. CLA also developed a methodology to quantify PESCO’s time and wages
    12 related to its research and development activities. During normal operations, PESCO
    13 creates “drafting logs” when the work is performed to track how much work is
    14 committed to new research and development projects. CLA reviewed these drafting
    15 logs and interviewed PESCO’s engineers to determine which of PESCO’s projects
    16 qualified for the tax credit.
    1
    Below, PESCO also argued that the state and federal tax credits are similar,
    therefore, the proof needed to substantiate qualified expenditures should be the
    same. The CHO noted that the federal equivalent did not include a cost accounting
    requirement, therefore, this argument failed. PESCO does not abandon this argument
    on appeal, however, we affirm the CHO’s decision as we are “not at liberty to read
    out the statutory difference between the state credit and federal law” either.
    2
    1   {4}   At the hearing, several witnesses testified on behalf of PESCO: Mr. Marcus
    2 Mims, a Certified Public Accountant with CLA, Mr. Michael DePrima, a tax
    3 attorney employed by CLA, and Mr. Jim Rhodes, Vice President of Engineering at
    4 PESCO, and chair of its board. Mr. DePrima and Mr. Mims testified to their work
    5 in preparing PESCO’s applications for the 2014 and 2016 tax credits. Mr. Rhodes
    6 testified that PESCO does not maintain a detailed project time-keeping system
    7 because implementing such a system is burdensome and expensive only for research
    8 and development tracking. Mr. Rhodes stated that he informally uses a method
    9 substantially similar to CLA’s when deciding whether to let a project move forward.
    10 However, Mr. Rhodes does not have any written work product to show how he uses
    11 this informal cost accounting methodology.
    12   {5}   In resolving this case, the CHO stated that it was clear from Mr. Mims’s and
    13 Mr. DePrima’s testimony that “the methodology employed [by CLA] was a fair,
    14 true, and reasonable accounting [of PESCO’s] labor costs for the research and
    15 development costs.” Based on this testimony, the CHO found that PESCO (1) uses
    16 a cost accounting method as required by the Act, and (2) informally uses this same
    17 method in its other business activities. TRD appeals this decision by the CHO,
    18 arguing that the CHO erred in its findings. We reserve discussing additional facts
    19 where appropriate for our analysis.
    3
    1 DISCUSSION
    2   {6}   Under the Act, taxpayers must meet specific requirements to qualify for a tax
    3 credit. Section 7-9F-6(A) of the Act provides:
    4         A taxpayer conducting qualified research at a qualified facility and
    5         making qualified expenditures is eligible to claim the basic credit
    6         pursuant to the . . . Act.
    7   {7}   Here, the parties do not dispute that PESCO is engaged in qualified research
    8 and that the research is being performed at a qualified facility. The parties disagree
    9 as to the third requirement of this section, that PESCO is making “qualified
    10 expenditures.” More specifically, the parties disagree concerning the accounting
    11 method used by PESCO to determine whether an expenditure is a “qualified
    12 expenditure” under the Act. The Act defines a “qualified expenditure” as
    13         an expenditure or an allocated portion of an expenditure by a taxpayer
    14         in connection with qualified research at a qualified facility, including
    15         expenditures for depletable land and rent paid or incurred for land,
    16         improvements, the allowable amount paid or incurred to operate or
    17         maintain a facility, buildings, equipment, computer software, computer
    18         software upgrades, consultants and contractors performing work in
    19         New Mexico, payroll, technical books and manuals and test materials,
    20         but not including any expenditure on property that is owned by a
    21         municipality or county in connection with an industrial revenue bond
    22         project, property for which the taxpayer has received any credit
    23         pursuant to the Investment Credit Act, property that was owned by the
    24         taxpayer or an affiliate before July 3, 2000 or research and development
    25         expenditures reimbursed by a person who is not an affiliate of the
    26         taxpayer.
    27 Section 7-9F-3(G). The Act further provides:
    4
    1         If a “qualified expenditure” is an allocation of an expenditure, the cost
    2         accounting methodology used for the allocation of the expenditure shall
    3         be the same cost accounting methodology used by the taxpayer in its
    4         other business activities.
    5 Id. (emphasis added).
    6   {8}   The issues before us require us to determine whether PESCO satisfied the
    7 statutory requirements for its claimed “qualified expenditures”—namely, whether
    8 PESCO utilized a cost accounting methodology as prescribed under the Act and
    9 whether it used the same methodology in its other business activities. To resolve the
    10 matter, we begin by determining the meaning of the term “cost accounting
    11 methodology” within the Act, as the Act does not define this term, and we have not
    12 previously construed Section 7-9F-3. Consequently, we are presented with a
    13 question of first impression.
    14 I.      “Cost Accounting Methodology” Under the Act
    15   {9}   Our review of this issue is de novo. High Desert Recovery, LLC v. N.M. Tax’n
    16 & Revenue Dep’t, 
    2022-NMCA-048
    , ¶ 7, 
    517 P.3d 258
     (reviewing an AHO’s
    17 interpretation of a statute under de novo review). “When a taxpayer claims an
    18 exemption or deduction from a tax, strict rules of construction structure a court’s
    19 analysis: (1) the court must construe the statute allowing the exemption or deduction
    20 in favor of the taxing authority; (2) the statute must clearly and unambiguously
    21 express the right to the exemption or deduction; and (3) the taxpayer must clearly
    5
    1 establish the right to the exemption or deduction.” N.M. Tax’n & Revenue Dep’t v.
    2 Dean Baldwin Painting, Inc., 
    2007-NMCA-153
    , ¶ 12, 
    174 P.3d 525
    .
    3   {10}   In this case, the CHO consulted a number of dictionaries to determine what
    4 constitutes a cost accounting method and, informed by those definitions, found that
    5 PESCO used an accounting method that was “designed to record and analyze [its]
    6 labor costs incident to the research and development projects it was engaged in, and
    7 to that extent it constituted a cost accounting method consistent with the plain
    8 language meaning of that term, as shown by the dictionary definitions.” TRD argues
    9 that the CHO left out a “key-element” of the definition—specifically, that a true cost
    10 accounting methodology must aid the taxpayer’s management in measuring
    11 financial performance. We disagree for the reasons that follow.
    12   {11}   When presented with a question of statutory construction, first, “we begin
    13 with the plain meaning of the statute’s words and construe its provisions together to
    14 produce a harmonious whole.” Rivera v. Flint Energy, 
    2011-NMCA-119
    , ¶ 4, 268
    
    15 P.3d 525
    . The text of the statute is the “primary indicator of legislative intent.”
    16 Bishop v. Evangelical Good Samaritan Soc., 
    2009-NMSC-036
    , ¶ 11, 
    146 N.M. 473
    ,
    17 
    212 P.3d 361
    . When a term is not defined in a statute, we must construe it, giving
    18 those words “their ordinary meaning absent clear and express legislative intention
    19 to the contrary.” State v. Johnson, 
    2009-NMSC-049
    , ¶ 10, 
    147 N.M. 177
    , 
    218 P.3d 20
     863 (internal quotation marks and citation omitted). In doing so, dictionary
    6
    1 definitions may provide guidance about the ordinary meaning of the words at issue.
    2 Unified Contractor, Inc. v. Albuquerque Hous. Auth., 
    2017-NMCA-060
    , ¶ 72, 400
    
    3 P.3d 290
    . The granting of a tax credit represents an act of legislative grace; therefore,
    4 the language of the tax credit statute must be construed narrowly. Sec. Escrow Corp.
    5 v. N.M. Tax’n & Revenue Dep’t, 
    1988-NMCA-068
    , ¶ 9, 
    107 N.M. 540
    , 
    760 P.2d 6
     1306. Although a tax credit must be narrowly interpreted, it should be construed
    7 reasonably and consistently with legislative intent. See 
    id.
    8   {12}   As we explain, after thoroughly reviewing the record, briefing, and oral
    9 argument, we conclude that “cost accounting methodology” is a term of art, and we
    10 define it as such. When a statute uses a phrase as a term of art, we must “interpret
    11 these terms in accordance with case law interpretation or statutory definition of those
    12 words, if any.” Helen G. v. Mark J.H., 
    2008-NMSC-002
    , ¶ 42, 
    143 N.M. 246
    , 175
    
    13 P.3d 914
     (internal quotation marks and citation omitted); see also W. Va. Univ.
    14 Hosps., Inc. v. Casey, 
    499 U.S. 83
    , 91 n.5 (1991) (noting that terms of art “depart
    15 from ordinary meaning”), superseded by statute as stated in Stender v. Lucky Stores,
    16 Inc., 
    780 F. Supp. 1302
     (1992). “[I]t is a well-established canon of statutory
    17 construction that ‘technical terms or terms of art in a statute [retain] their technical
    18 meaning.’” James A. Heilpern, Dialects of Art: A Corpus-Based Approach to
    19 Technical Term of Art Determinations in Statutes, 
    58 Jurimetrics J. 377
    , 380 (2018)
    7
    1 (quoting 2A Norman J. Singer & Shambie Singer, Statutes & Statutory Construction
    2 § 47:29 (7th ed. 2007)).
    3   {13}   In New Mexico, we have concluded that “our interpretation of technical
    4 language in a statute can and should be informed by evidence concerning how those
    5 technical terms are interpreted by experts in the pertinent field.” Dynacon, Inc. v. D
    6 & S Contracting, Inc., 
    1995-NMCA-071
    , ¶ 21, 
    120 N.M. 170
    , 
    899 P.2d 613
    . “Terms
    7 can acquire a particular meaning by legislative definition or otherwise” and “a term
    8 may take on a particular meaning in a certain area of law or industry.” Jordan v.
    9 Maxim Healthcare Servs., Inc., 
    950 F.3d 724
    , 737 (10th Cir. 2020) (emphasis,
    10 internal quotation marks, and citation omitted). “To ascertain the acquired meaning
    11 of a term, . . . courts may look outside the [statute] to related sources.” 
    Id.
     (alteration,
    12 internal quotation marks, and citation omitted). “These related sources include
    13 industry guides, informal state agency materials, and statutes and regulations from
    14 other jurisdictions.” 
    Id.
     “[W]e do not assume that a statutory word is used as a term
    15 of art where that meaning does not fit. Ultimately, context determines meaning, and
    16 we do not force term-of-art definitions into contexts where they plainly do not fit
    17 and produce nonsense.” Johnson v. United States, 
    559 U.S. 133
    , 139-141 (2010)
    18 (internal quotation marks and citations omitted).
    19   {14}   Because the text of the Act does not define “cost accounting methodology,”
    20 consistent with traditional canons of statutory construction set out above, we will
    8
    1 first consider dictionary definitions to determine the meaning of this phrase. See City
    2 of Eunice v. N.M. Tax’n & Revenue Dep’t, 
    2014-NMCA-085
    , ¶ 14, 
    331 P.3d 986
    .
    3 Black’s Law Dictionary defines “cost accounting method” as “[t]he practice of
    4 recording the value of assets in terms of their historical cost.” Cost Accounting
    5 Method, Black’s Law Dictionary (11th ed. 2019). This definition provides guidance
    6 about the ordinary meaning of the words, but under the Act, the meaning and usage
    7 of cost accounting method has apparently departed from this ordinary meaning
    8 because the historical value of assets has no apparent relation to calculating whether
    9 an expenditure qualifies for the credit at issue. See § 7-9F-3(G). Further, the limited
    10 New Mexico case law discussing cost accounting does not attempt to define this
    11 phrase. See, e.g., Co-Con, Inc. v. Bureau of Revenue, 
    1974-NMCA-134
    , ¶ 47, 87
    
    12 N.M. 118
    , 
    529 P.2d 1239
     (Sutin, J., dissenting) (noting that a company’s accounting
    13 records and tax records were evidence of cost accounting allocations for equipment).
    14 “Thus, we turn to other tools of statutory construction.” Benavides v. E. N.M. Med.
    15 Ctr., 
    2014-NMSC-037
    , ¶ 25, 
    338 P.3d 1265
    .
    16   {15}   It appears to us, and the parties have noted, “cost accounting methodology”
    17 has taken on a particular meaning in the accounting industry as a term of art. See
    18 Helen G., 
    2008-NMSC-002
    , ¶ 42 (stating that we interpret terms of art “in
    19 accordance with case law interpretation or statutory definition” (internal quotation
    20 marks and citation omitted)). Thus, we consider how “cost accounting methodology”
    9
    1 is interpreted by experts in the field of finance and accounting. See Dynacon, Inc.,
    2 
    1995-NMCA-071
    , ¶ 21.
    3   {16}   In an attempt to define this term, PESCO and the CHO cite a related source:
    4 Investopedia, an online finance-related database, written by accounting experts, with
    5 millions of readers, to define “cost accounting methodology.”2 The definition of cost
    6 accounting given by Investopedia is written by a certified public accountant (CPA),
    7 reviewed by a different CPA, and fact-checked by a professional fact-checker. See
    8 Cost         Accounting,   Investopedia,   https://www.investopedia.com/terms/c/cost-
    9 accounting.asp (last visited Mar. 9, 2023). In other words, Investopedia provides a
    10 technical definition of cost accounting written by experts in the accounting industry.
    11 Because our interpretation of technical language in a statute “can and should be
    12 informed by evidence concerning how those technical terms are interpreted by
    13 experts in the pertinent field,” Dynacon, Inc., 
    1995-NMCA-071
    , ¶ 21, we will rely
    14 on the technical definition given to us by Investopedia to interpret the meaning of
    15 “cost accounting methodology.”3
    2
    While TRD does not urge us to use the Investopedia definition, TRD stated
    that cost accounting should be defined as a term of art during oral argument. TRD
    does not argue that this definition would be a wrong or incorrect way of interpreting
    the Act, either.
    3
    While this may be the first time our Court has adopted a term defined by
    Investopedia, the United States District Court for the District of New Mexico as well
    as the United States Court of Appeals for the Tenth Circuit have both cited to
    Investopedia when helpful. See S.E.C. v. Goldstone, 
    301 F.R.D. 593
    , 603, n.8
    (D.N.M. 2014) (noting that “‘[a] ‘haircut’ is [t]he difference between prices at which
    10
    1   {17}   Investopedia defines “[c]ost accounting” as “a form of managerial accounting
    2 that aims to capture a company’s total cost of production by assessing the variable
    3 costs of each step of production as well as fixed costs, such as a lease expense.” Cost
    4 Accounting,          Investopedia,         https://www.investopedia.com/terms/c/cost-
    5 accounting.asp (last visited Mar. 9, 2023). According to Investopedia, the key
    6 element of a “cost accounting method” is an “internally focused, firm-specific
    7 system used to estimate cost controls,” inventory, and profitability. 
    Id.
     Notably, a
    8 cost accounting method is “not required to adhere to set standards and can be flexible
    9 to meet the particular needs of management.” 
    Id.
     (emphasis added).
    10   {18}   Thus, a “cost accounting method” is a method for capturing a company’s total
    11 cost of production by assessing the variable costs at each step in production. This
    12 interpretation aligns with the “object and purpose the Legislature sought to
    13 accomplish.” Maes v. Audubon Indem. Ins. Grp., 
    2007-NMSC-046
    , ¶ 11. Under the
    14 Act, the Legislature’s stated purpose of the tax credit is “to provide a favorable tax
    15 climate for technology-based businesses engaging in research, development and
    a market maker can buy and sell a security’” (quoting Haircut, Investopedia,
    http://www.investopedia.com/terms/h/haircut.asp (last visited Aug. 23, 2014)); see
    also In re Zagg, Inc. Sec. Litig., 
    797 F.3d 1194
    , 1198 (10th Cir. 2015) (noting that
    “[a]lthough the terms governing margin accounts vary, brokers typically are not
    required to wait and see if an investor can meet the call; rather, they are entitled to
    sell the securities held as collateral to meet the deficiency.” (citing Investopedia,
    Margin           Trading:          The         Dreaded          Margin            Call,
    http://www.investopedia.com/university/margin/margin2.asp) (last visited July 27,
    2015)).
    11
    1 experimentation and to promote increased employment and higher wages in those
    2 fields in New Mexico.” Section 7-9F-2. Investopedia’s definition is consistent with
    3 the Act’s stated purpose as our flexible interpretation would promote a favorable tax
    4 climate for taxpayers similarly situated to PESCO. See Maes, 
    2007-NMSC-046
    ,
    5 ¶ 11; § 7-9F-2. Further, allowing technology-based businesses engaging in research
    6 and development to recoup some of their expenses through a tax credit promotes
    7 increased employment and higher wages, as our Legislature intended. See Maes,
    8 
    2007-NMSC-046
    , ¶ 11; § 7-9F-2. Because this interpretation conforms to our
    9 obligation to construe the Act narrowly and considers both the statute’s text and the
    10 legislative intent behind the Act, we adopt it here. See Bishop, 
    2009-NMSC-036
    ,
    11 ¶ 11 (stating that “the text of the statute is the primary indicator of legislative
    12 intent”); see also Maes, 
    2007-NMSC-046
    , ¶ 11 (stating that we examine the
    13 “purpose the Legislature sought to accomplish”).
    14   {19}   TRD asserts that, according to Investopedia, a “key element” of a cost
    15 accounting methodology is that it “must aid a company’s management in measuring
    16 financial performance.” TRD argues the CHO erred in failing to address this element
    17 and suggests that PESCO did not demonstrate that it used the data to measure
    18 financial performance, and therefore failed to establish that it was using a cost
    19 accounting method. We reject this argument.
    12
    1   {20}   TRD has not established that using the cost accounting data to measure
    2 financial performance is a necessary element of a cost accounting methodology.
    3 TRD’s argument rests on a single sentence of the Investopedia definition presented
    4 by PESCO during the administrative hearing. But nothing in the sentence, in the
    5 broader definition, or in the legislative intent behind the Act suggests that an
    6 essential element of a cost accounting methodology is that it must be used to measure
    7 a company’s financial performance. Rather, the touchstone of a cost accounting
    8 method is that it allows taxpayers to be flexible in how and why they use it. Indeed,
    9 Investopedia explains that “[c]ost accounting is used internally by management in
    10 order to make fully informed business decisions” such as measuring costs and output
    11 results to measure financial performance and “mak[e] future business decisions.”
    12 Cost      Accounting    Investopedia,    https://www.investopedia.com/terms/c/cost-
    13 accounting.asp (last visited Mar. 9, 2023 (emphasis added)). Investopdia later
    14 explains:
    15          Cost accounting is helpful because it can identify where a company is
    16          spending its money, how much it earns, and where money is being lost.
    17          Cost accounting aims to report, analyze, and lead to the improvement
    18          of internal cost controls and efficiency.
    19          ....
    20          Management can analyze information based on criteria that it
    21          specifically values, which guides how prices are set, resources are
    22          distributed, capital is raised, and risks are assumed.
    13
    1 
    Id.
     Thus, Investopedia points out that a cost accounting may be undertaken for any
    2 number of business purposes; measuring financial performance is only one of those
    3 potential applications. Likewise, the Act itself is similarly flexible, requiring only
    4 that the taxpayer use the same cost accounting methodology that it relies on in
    5 calculating the allocation of its expenditures for purposes of the credit in its other
    6 business activities. See § 7-9F-3(G). In sum, we find no support for TRD’s argument
    7 that a cost accounting method must be strictly used to measure a company’s financial
    8 performance and conclude that a cost accounting method qualifies as such when it
    9 can reasonably be said to be internally used by management to make informed
    10 business decisions.
    11 II.      The CHO’s Decision
    12   {21}   This Court will set aside the order only if we find it to be “(1) arbitrary,
    13 capricious or an abuse of discretion; (2) not supported by substantial evidence in the
    14 record; or (3) otherwise not in accordance with the law.” Team Specialty Prods., Inc.
    15 v. N.M. Tax’n & Revenue Dep’t, 
    2005-NMCA-020
    , ¶ 8, 
    137 N.M. 50
    , 
    107 P.3d 4
    ;
    16 NMSA 1978, § 7-1-25(C) (2015). We analyze each element in turn.
    17 A.       The CHO Did Not Err in Concluding That PESCO Used a Cost
    18          Accounting Method
    19   {22}   TRD first argues that the CHO erred in concluding that PESCO used a cost
    20 accounting method. As we have discussed, TRD specifically contends that the CHO
    21 omitted the requirement that a cost accounting method be used to measure financial
    14
    1 performance. However, a cost accounting method is flexible for capturing and
    2 assessing costs—measuring financial performance is not required under the Act. For
    3 the reasons that follow, we affirm the CHO’s decision.
    4   {23}   We evaluate whether the CHO’s decision was arbitrary and capricious based
    5 on whether “it is unreasonable or without a rational basis, when viewed in light of
    6 the whole record.” N.M. Att’y Gen. v. N.M. Pub. Reg. Comm’n, 
    2013-NMSC-042
    ,
    7 ¶ 10, 
    309 P.3d 89
     (internal quotation marks and citation omitted). Even if another
    8 conclusion may be reached or there is room for two opinions, the action is not
    9 arbitrary or capricious if made after due consideration. N.M. Regul. & Licensing
    10 Dep’t v. Lujan, 
    1999-NMCA-059
    , ¶ 8, 
    127 N.M. 233
    , 
    979 P.2d 744
    . Further, the
    11 hearing officer’s decision is not in accordance with law “if the [hearing officer]
    12 unreasonably or unlawfully misinterprets or misapplies the law.” Elephant Butte
    13 Irrigation Dist. v. N.M. Water Quality Control Comm’n, 
    2022-NMCA-045
    , ¶ 8, 516
    
    14 P.3d 231
     (internal quotation marks and citation omitted). “Whether a ruling or
    15 decision . . . is not in accordance with law is a question of law to be decided by [this
    16 C]ourt.” Lujan, 
    1999-NMCA-059
    , ¶ 8 (internal quotation marks and citation
    17 omitted). Thus, this Court’s review of whether a hearing officer’s decision is in
    18 accordance with the law is de novo. See 
    id.
    19   {24}   As an initial matter, the CHO evaluated whether PESCO used a cost
    20 accounting method based on the same general principles we have described above,
    15
    1 and consequently, there is no basis for concluding that the CHO misinterpreted or
    2 misapplied the law. Applying that definition here, the record supports the CHO’s
    3 conclusion that PESCO used a cost accounting method. The CHO reached this
    4 conclusion based largely on testimony from Mr. Rhodes, chair of PESCO’s board,
    5 Mr. Mims, a CPA with CLA, and Mr. DePrima, a tax attorney who has an LLM in
    6 tax and is employed with CLA.
    7   {25}   After hearing from these witnesses, the CHO found that CLA sent staff to
    8 PESCO to inspect their records, interview witnesses, and develop a method to
    9 quantify and assess PESCO’s time and wage costs associated with its research and
    10 development activities. The CHO also found that CLA determined which of
    11 PESCO’s projects would qualify for a tax credit by reviewing drafting logs created
    12 contemporaneously during the time work was performed. The CHO further found
    13 that PESCO has used this same method since 2011 to apply for state and federal tax
    14 credits and that this method only accounts for finished projects. This method does
    15 not include projects where no viable product was created.
    16   {26}   The CHO stated that it was “clear that the method [PESCO] used was
    17 designed to record and analyze [PESCO]’s labor costs incident to the research and
    18 development projects it was engaged in, and to that extent it constituted a cost
    19 accounting method.” Thus, the CHO’s finding that PESCO used a “cost accounting
    16
    1 method” is consistent with the Act and is grounded in a rational basis based on the
    2 record. See N.M. Att’y Gen., 
    2013-NMSC-042
    , ¶ 10. Even if another conclusion
    3 could have been reached, the CHO’s conclusion, in this case, cannot be construed as
    4 arbitrary or capricious. See Lujan, 
    1999-NMCA-059
    , ¶ 8. Consequently, we will not
    5 set aside the CHO’s decision because it is not arbitrary, capricious, or contrary to
    6 law. See Team Specialty Prod., Inc., 
    2005-NMCA-020
    , ¶ 8.
    7 B.       Substantial Evidence
    8   {27}   TRD also argues that substantial evidence does not support the CHO’s finding
    9 that PESCO used the same cost accounting method in its other business activities.
    10 We disagree and explain.
    11   {28}   “For questions of fact, [we] look to the whole record to determine whether
    12 substantial evidence supports the [agency]’s decision.” Pub. Serv. Co. of N.M. v.
    13 N.M. Pub. Regul. Comm’n, 
    2019-NMSC-012
    , ¶ 14, 
    444 P.3d 460
     (alteration, internal
    14 quotation marks, and citation omitted). “Substantial evidence requires that there is
    15 evidence that is credible in light of the whole record and that is sufficient for a
    16 reasonable mind to accept as adequate to support the conclusion reached by the
    17 agency.” 
    Id.
     (internal quotation marks and citation omitted). “[W]e will not
    18 substitute our judgment for that of the agency; although the evidence may support
    19 inconsistent findings, we will not disturb the agency’s finding if supported by
    20 substantial evidence on the record as a whole.” Rodriguez v. Permian Drilling Corp.,
    17
    1 
    2011-NMSC-032
    , ¶ 7, 
    150 N.M. 164
    , 
    258 P.3d 443
     (omission, internal quotation
    2 marks, and citation omitted). Further, if more than one inference can be drawn from
    3 the evidence, “the inference drawn by the hearing officer is conclusive.” Kewanee
    4 Indus., Inc. v. Reese, 
    1993-NMSC-006
    , ¶ 6, 
    114 N.M. 784
    , 
    845 P.2d 1238
    . “We do
    5 not reweigh the evidence” on which the hearing officer’s inference is based. 
    Id.
    6 “Under whole record review, evidence is viewed in a light most favorable to
    7 upholding the agency’s determination, but favorable evidence is not viewed in a
    8 vacuum that disregards contravening evidence.” Bass Enters. Prod. Co. v. Mosaic
    9 Potash Carlsbad Inc., 
    2010-NMCA-065
    , ¶ 28, 
    148 N.M. 516
    , 
    238 P.3d 885
    .
    10   {29}   The CHO found that PESCO used a cost accounting methodology and used
    11 the same cost accounting methodology in other business activities as required by the
    12 Act. The CHO reached this conclusion after hearing witness testimony, considering
    13 the facts and evidence in the record, and considering the Legislative purpose behind
    14 the act as well as consulting dictionaries to determine what the Legislature meant by
    15 the phrase “cost accounting methodology.” Specifically, citing to testimony from
    16 Mr. Rhodes, the CHO found that “[PESCO] informally uses that same methodology
    17 as CLA used for the tax credit to determine the continuing viability of a research and
    18 development project by comparing the drafting time shown on the drafting logs
    19 against the potential results/outcome/viability of the project.”
    18
    1   {30}   At the hearing, TRD asked Mr. Rhodes if PESCO uses a cost accounting
    2 methodology designed by CLA. Mr. Rhodes stated that PESCO does use this
    3 method. TRD also asked Mr. Rhodes if PESCO uses CLA’s method in its other
    4 business activities. Mr. Rhodes further stated that he uses this same method
    5 “informally” and that he uses this method when deciding whether a project will
    6 proceed or not. Significantly, the CHO stated that it found Mr. Rhodes highly
    7 credible and straightforward. This testimony constitutes substantial evidence
    8 supporting the CHO’s decision.
    9   {31}   On appeal, TRD argues that some of PESCO’s witnesses testified that PESCO
    10 did not use the cost accounting method used by CLA in its other business activities.
    11 TRD argues that PESCO did not provide evidence about utilizing a cost accounting
    12 method in their other business activities. This argument overlooks the testimony
    13 from Mr. Rhodes, and the fact that it is well-settled in New Mexico that the testimony
    14 of a single witness, if found credible by the fact-finder, is sufficient to constitute
    15 substantial evidence. See Autrey v. Autrey, 
    2022-NMCA-042
    , ¶ 9, 
    516 P.3d 207
    ,
    16 cert. granted, (S-1-SC-39371, Aug. 10, 2022); see also Littell v. Allstate Ins. Co.,
    17 
    2008-NMCA-012
    , ¶ 13, 
    143 N.M. 506
    , 
    177 P.3d 1080
     (“In reviewing a sufficiency
    18 of the evidence claim, this Court views the evidence in a light most favorable to the
    19 prevailing party and disregards any inferences and evidence to the contrary.”
    20 (alteration, internal quotation marks, and citation omitted)).
    19
    1   {32}   The dissent argues that because Mr. Rhodes and PESCO did not use CLA’s
    2 results to make business decisions, CLA’s cost accounting method is not used by
    3 PESCO in its other business activities. See dissent ¶ 3. However, this argument
    4 would require us to disregard Mr. Rhodes’s testimony and substitute our judgment
    5 for the fact-finder. This we will not do. As well, the Act does not require that
    6 taxpayers use the results of the cost accounting method in their other business
    7 activities—rather, they need only use the same methodology elsewhere.
    8   {33}   Thus, from the evidence and testimony that the CHO received and reviewed
    9 and our review of the record, we conclude that substantial evidence supports the
    10 CHO’s determination that PESCO used the same cost accounting method in its other
    11 business activities. Accordingly, viewing the evidence in a light most favorable to
    12 upholding the agency’s determination, we hold that the decision and order of the
    13 CHO is supported by substantial evidence. See Bass Enters. Prod. Co., 2010-
    14 NMCA-065, ¶ 28.
    15 IV.      The Burden of Proof
    16   {34}   Lastly, TRD argues that the CHO misplaced the burden of proof because the
    17 burden is on the taxpayer to establish its right to a state credit, and the CHO excused
    18 PESCO from meeting this burden. While, initially, the burden is on the taxpayer to
    19 overcome the presumption of correctness in TRD’s assessment, PESCO met this
    20 rebuttable presumption below. Therefore, the burden shifted to TRD to show that
    20
    1 PESCO did not qualify for the tax credit. See Gemini Las Colinas, LLC v. N.M.
    2 Tax’n & Revenue Dep’t, ___-NMCA-___, ¶¶ 23, 26 ___P.3d___ (A-1-CA-38672,
    
    3 Mar. 13
    , 2023) (holding that the first step in resolving a tax protest is “determining
    4 whether the taxpayer has overcome the presumption of correctness” and, if so, then
    5 in the second step “the burden of production . . . shifts to the department”). We
    6 explain.
    7   {35}   “The effect of the presumption of correctness is that the taxpayer has the
    8 burden of coming forward with some countervailing evidence tending to dispute the
    9 factual correctness of the assessment made by the secretary.” MPC Ltd. v. N.M.
    10 Tax’n & Revenue Dep’t, 
    2003-NMCA-021
    , ¶ 13, 
    133 N.M. 217
    , 
    62 P.3d 308
    11 (internal quotation marks and citation omitted). As this Court recently determined,
    12 the initial burden on the taxpayer is a burden of production, see Gemini Las Colinas,
    13 LLC, ___-NMCA-___, ¶¶ 26, 29, and the taxpayer may overcome the presumption
    14 of correctness of the assessment by “present[ing] evidence and to show that the
    15 decision of [TRD] is not supported by substantial evidence.” Floyd & Berry Davis
    16 Co. v. Bureau of Revenue, 
    1975-NMCA-143
    , ¶ 8, 
    88 N.M. 576
    , 
    544 P.2d 291
    .
    17 “Unsubstantiated statements that the assessment is incorrect cannot overcome the
    18 presumption of correctness.” MPC Ltd., 
    2003-NMCA-021
    , ¶ 13 (internal quotation
    19 marks and citation omitted).
    21
    1   {36}   If the taxpayer overcomes the presumption of correctness, the burden of
    2 production shifts to the TRD to “put forth evidence to show the correctness of its
    3 assessment—that is, evidence sufficient to make the correctness of [TRD]’s
    4 assessment a question of fact.” Gemini Las Colinas, LLC, ___-NMCA-___, ¶ 29.
    5 However, the burden of persuasion is never shifted from the taxpayer on to TRD.
    6 See id. ¶ 26 (“[T]he burden of persuasion is ultimately borne by the taxpayer.”). “If
    7 [TRD] meets this burden (by way of its own case in chief), the hearing officer has
    8 heard the evidence of both sides and must then perform fact-finding duties to grant
    9 or deny the protest.” Id. ¶ 30.
    10   {37}   Here, PESCO presented evidence—both written and through the testimony of
    11 its witnesses—to establish that it was entitled to a tax credit under the Act. Thus,
    12 PESCO met its burden. See id. ¶ 29. We assume, without deciding, that TRD also
    13 met its burden, because the CHO made findings of fact and conclusions of law,
    14 acting as a trier of fact. See id. (“If [TRD]’s evidence creates a question of fact about
    15 the correctness of the assessment, it has fulfilled its burden of production, and the
    16 case is ripe for the hearing officer to resolve factual disputes and decide the protest
    17 on the merits.”).
    18   {38}   Nothing suggests that the CHO misplaced the burden of production or
    19 persuasion.
    22
    1 CONCLUSION
    2   {39}   For the reasons set forth above, we affirm.
    3   {40}   IT IS SO ORDERED.
    4                                          _________________________________
    5                                          GERALD E. BACA, Judge
    6 I CONCUR:
    7 ________________________________
    8 MEGAN P. DUFFY, Judge
    9 MICHAEL D. BUSTAMANTE, Judge, retired, sitting
    10 by designation (concurring in part and dissenting in part).
    23
    1 BUSTAMANTE, Judge, retired, sitting by designation (concurring in part and
    2 dissenting in part).
    3   {41}   I respectfully dissent. In my view the issues in this case can be summarized
    4 as follows: First, was the phrase “cost accounting methodology” as used in Section
    5 7-9F-3(G) intended by the Legislature to be interpreted and applied as an accounting
    6 term of art? Second, if so, does the allocation process devised by CLA for PESCO
    7 qualify as a “cost accounting methodology?” Third, if so, does PESCO use CLA’s
    8 methodology “in its other business activities?” The majority answers each of the
    9 inquiries in the affirmative. Maj. op. ¶¶ 12, 18-23, 24-26, 30. I agree that the phrase
    10 was intended to be used and applied as a term of art. Given TRD’s concession that
    11 the concept of cost accounting, even as a term of art, is not rigid, but rather flexible
    12 and context dependent, I can also agree that the CHO here could reasonably conclude
    13 as a matter of fact that CLA’s method qualifies as a cost accounting methodology
    14 within the meaning of the statute. Applying the phrase as a term of art, however, I
    15 conclude that there is insufficient evidence in the record to support the CHO’s
    16 decision that PESCO uses CLA’s methodology “in its other business activities.” See
    17 § 7-9F-3(G).
    18   {42}   PESCO’s primary argument throughout the litigation has been that Section 7-
    19 9F-3(G) is simply a nondistortion provision intended only to assure that the tax credit
    20 requests are not inflated. As such, it has emphasized that its approach to calculating
    21 the credit is very conservative given that it did not attempt to allocate cost items such
    24
    1 as fixed costs and physical facility expenses. The definition of cost accounting that
    2 PESCO provided in its prehearing brief to the CHO included a requirement that the
    3 results of the program be used by management in measuring financial performance.
    4 It then asserted that PESCO was not trying to capture and allocate costs for
    5 management purposes. At the hearing, one of the architects of CLA’s methodology
    6 agreed that the program was not intended to help understand management
    7 performance. If CLA’s program was not designed to assess performance, it is
    8 difficult to see how it and its results can fit the separate requirement of the Act that
    9 the cost accounting methodology be “used by the taxpayer in its other business
    10 activities.” Id.
    11   {43}   PESCO offers, and the majority accepts, a single item of testimony from Mr.
    12 Rhodes that he “informally” uses the “same method when [he] decide[s] whether to
    13 let a project proceed or to kill a project and it’s just based on [his] ability to know
    14 how much time it is going to take and what percentage of time of [his] engineer’s
    15 time it’s going to take [his] engineers on a project. If [he] know[s] that it’s going to
    16 take 50 percent of their time to work on a [research and development] project that
    17 may or may not be viable, [he] will kill that project. So informally, [he] think[s he
    18 is] using that same methodology as CLA used formally to determine these amounts
    19 for these tax credits.” Nowhere did Mr. Rhodes testify that he used or even referred
    20 to the actual results of CLA’s process in his decision making. All he said was that
    25
    1 he used the same source of raw data—the drafting logs—to make business decisions.
    2 In addition, Mr. Rhodes did not testify that he ever reviewed or used CLA’s engineer
    3 interviews in his decision making.
    4   {44}   Thus, it is apparent that the actual results of CLA’s process are only used for
    5 the tax credit. The disconnect between the results of CLA’s process and the actual
    6 way PESCO makes business decisions convinces me that the second requirement of
    7 the Act has not been met or proven. See id. For these reasons, I respectfully dissent
    8 from the final portion of the majority opinion and would reverse the CHO’s decision.
    __________________________________
    9                                          MICHAEL D. BUSTAMANTE, Judge,
    10                                          retired, sitting by designation.
    26