LTF 55 Prob. Ltd. v. Charter Oak Fire Ins. Co. , 2020 Ohio 4294 ( 2020 )


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  • [Cite as LTF 55 Prob. Ltd. v. Charter Oak Fire Ins. Co., 
    2020-Ohio-4294
    .]
    COURT OF APPEALS OF OHIO
    EIGHTH APPELLATE DISTRICT
    COUNTY OF CUYAHOGA
    LTF 55 PROPERTIES, LTD., ET AL.,                       :
    Plaintiffs-Appellants,                :
    No. 108956
    v.                                    :
    CHARTER OAK FIRE INSURANCE
    CO., ET AL.,                                           :
    Defendants-Appellees.                 :
    JOURNAL ENTRY AND OPINION
    JUDGMENT: REVERSED AND REMANDED
    RELEASED AND JOURNALIZED: September 3, 2020
    Civil Appeal from the Cuyahoga County Court of Common Pleas
    Case No. CV-18-905321
    Appearances:
    Paul W. Flowers Co., L.P.A., Paul W. Flowers, and Louis
    E. Grube; Plevin & Gallucci Co., L.P.A., David R. Grant,
    and Frank L. Gallucci, III, for appellants.
    Gregory and Meyer, P.C., and Michele A. Chapnick, for
    appellee.
    MARY EILEEN KILBANE, J.:
    Plaintiffs-appellants LTF 55 Properties, Ltd. (“LTF”) and Garda Arch
    Fab, LLC (“Garda”) (collectively, “Appellants”) appeal the grant of summary
    judgment in favor of defendant-appellee Charter Oak Fire Insurance Co. (“Charter
    Oak”). Appellants also appeal the trial court’s ruling that their pending motion to
    compel discovery was moot after the grant of summary judgment. For the reasons
    that follow, we reverse the award of summary judgment to Charter Oak and remand
    for further proceedings.
    I.    FACTUAL BACKGROUND
    A.     The Parties
    LTF owns property, buildings, and certain contents at 1873 East 55th
    Street, Cleveland, OH 44103 and 1873 East 55th Street (Rear), Cleveland, OH 44103
    (the “Property”). LTF leased the Property to Garda, which operated a business and
    owned certain contents there. Frank Tombazzi (“Tombazzi”) is the co-owner and
    manager of LTF and co-manager of Garda. LTF also leased a portion of the Property
    to another tenant, NEO Contractors (“NEO”), whose principal is Brian Petruccielli
    (“Petruccielli”). NEO is insured by Grange Mutual Casualty Company (“Grange”).
    Charter Oak is a corporation that sells insurance policies in Ohio. It is
    a property-casualty affiliate of Travelers Insurance, but the two are one-in-the-same
    for the purposes of this appeal. Charter Oak issued Commercial Insurance Policy
    No. Y-630-4924X027-COF-16 (the “Policy”) to Profac, Inc. d.b.a. Merritt Woodwork
    (“Profac”) as a Named Insured, with a policy period of March 1, 2016, to March 1,
    2017, subject to various terms and conditions within the Policy. CBIZ Insurance
    Services (“CBIZ”) was the insurance agent or broker that arranged the Charter Oak
    coverage for Profac.
    Michael Merritt (“Merritt”) is Profac’s president and CEO. In the fall of
    2015, Appellants entered into a Letter of Intent with Profac. The plan was for
    Merritt to assume management of LTF and Garda and eventually purchase the two
    companies. Appellants and Profac agreed in the Summer of 2016 that Appellants
    would both be included on Profac’s insurance Policy with Charter Oak. LTF and
    Garda were included as additional insureds on the Policy sometime before October
    2016.1 However, Profac paid the premiums for the Policy coverage. Tombazzi Dep.
    103:3-4.
    B.     The Claim
    A fire occurred on the Property on October 19, 2016. The Cleveland Fire
    Department responded to the fire after being alerted by a fire alarm system.
    Rembiesa Dep. at exhibit No. 5. The Cleveland Fire Department’s report states that
    the fire started in a vehicle that NEO kept on the Property; NEO’s owner had left the
    truck connected to a snow plow battery that he had been repairing.
    Appellants were told about the fire that same day. They hired Alex N.
    Sill Company (“Sill”), a public adjuster, to advise them on how to handle the
    incident. Tombazzi, Appellants’ principal, testified that Sill repeatedly instructed
    Appellants to file an insurance claim with Charter Oak starting around October 24,
    2016.
    1 There is some discrepancy as to the exact date Appellants were added to the policy
    and the exact date they knew they were additional insureds. However, it is undisputed
    that Appellants were included as additional named insureds under the Policy before
    October 2016. The exact date is not material to this appeal.
    Appellants sent an email to Merritt, Profac’s CEO, notifying him of the
    fire on October 24, 2016, just five days after the fire. Four minutes after receiving
    the Appellants’ email notice, Merritt replied by email, ordering Appellants to do
    nothing further:
    Please do not talk to anybody — Keith and Nick are on the way down.
    You are not to contact anyone — this is MY issue is [sic] it is MY
    insurance. My agent is advised and they will dispatch adjuster.
    (Emphasis sic.) R. 16 at exhibit No. 1.
    Appellants waited five days after the incident to email Merritt because
    they knew Merritt “was going to be upset about it” and because they did not fully
    realize the extent of the damage. Tombazzi Dep. 102:18-22. Appellants did not
    notify Charter Oak in October 2016, so that Merritt, whose company had been
    paying the premiums, could decide how to handle the situation. Tombazzi Dep.
    103:7-14.
    NEO’s insurance company, Grange, hired EFI Global to investigate the
    fire.   EFI Global documented its investigation, with a report and at least 65
    photographs of the truck and the surrounding scene, but those materials are not
    available for consideration in this appeal.2 Charter Oak contends that EFI Global or
    Grange refused to share the investigation file with Charter Oak. However, Scott
    Rembiesa (“Rembiesa”), the Charter Oak claim professional assigned to Appellants’
    claim, testified that a Grange representative did offer to provide EFI Global’s
    Discussed in more detail below, Charter Oak objected to the submission of the
    2
    EFI Global investigation materials. Finding their objection valid, we will not consider the
    materials in our review. However, it appears to be undisputed that the materials exist.
    investigation file to Charter Oak, but that Charter Oak, within his knowledge, never
    followed up to obtain it. Rembiesa Dep. at 52:19-53:7; 66:18-67:3. Rembiesa also
    testified that EFI Global materials might have assisted Charter Oak in evaluating
    Appellants’ claim. 
    Id.
     Thus, there is some evidence that EFI Global documented its
    investigation and that Charter Oak could have obtained those documents and
    photographs, but chose not to.
    On November 20, 2016, Appellants settled with NEO and its insurer,
    Grange, for $100,000 for fire damage to Appellants’ Property. Appellants believed
    that NEO’s policy limit was $100,000. In exchange, Appellants released all claims
    against NEO, Petruccielli, and Grange. Appellants did not inform Charter Oak of
    the settlement and release before it was executed. They also did not notify Charter
    Oak of their claim in November 2016, believing that the settlement would cover all
    their damages. Id. at 104:13-105:2.
    At some point after the fire, Appellants’ business venture with Profac
    fell apart. Appellants realized that the total amount of the loss exceeded the
    $100,000 settlement amount around January 2017. However, Appellants did not
    notify Charter Oak in January 2017 in order to maintain the status quo with Profac
    until tax issues related to their business divorce were settled. Tombazzi Dep. at
    106:6-24. The tax issues were resolved around the end of February or beginning of
    March 2017. Id. at 106:22-24. Following the resolution of the tax issue, Appellants
    notified Charter Oak of their loss and requested coverage under the Policy on March
    23 2017, about five months after the fire.
    After providing notice, Appellants also submitted a document titled
    “Sworn Statement in Proof of Loss,” which claimed $309,867.39 in building damage
    and $56,109.03 in loss or damage to business personal property for a total claim of
    $365,976.42. The loss claimed in the Sworn Statement did not include losses
    covered by the $100,000 settlement amount paid by NEO. Tombazzi Dep. 112:10-
    12.
    In the five months between the fire in October 2016 and Appellants’
    notice to Charter Oak in March 2017, NEO and Garda employees had cleaned up the
    site of the fire at the Property. The NEO truck believed to have caused the fire was
    removed from the Property along with other items Appellants claimed were
    damaged in the fire. It is not clear from the record whether the truck is available
    somewhere for inspection.
    Charter Oak took the sworn testimony of Tombazzi and Merritt before
    issuing a decision on Appellants’ claim. Afterwards, Charter Oak denied the claim
    on December 20, 2017, citing Appellant’s failure to provide timely notice.
    Appellants’ requested reconsideration of their claim. Charter Oak affirmed the
    denial by letter on March 30, 2018.
    C.    The Policy
    Charter Oak attached a copy of the Policy to its summary judgment
    motion and authenticated it by affidavit. Pursuant to Civ.R. 56(C) and (E), we may
    properly consider the Policy for summary judgment purposes.
    The Policy contained a provision that required Appellants to provide
    Charter Oak with “prompt notice” in the event of the loss or damage to covered
    property. Charter Oak claims Appellants breached this provision, barring any
    recovery under the Policy.
    The Policy also contained a subrogation provision titled “Transfer of
    Rights of Recovery Against Others to Us.” Charter Oak claimed that Appellants’
    delayed notice prohibited it from exercising its subrogation rights under the Policy.
    The section provides, in relevant part:
    If any person or organization to or for whom we make payment under
    this Coverage Part has rights to recover damages from another, those
    rights are transferred to us to the extent of our payment. That person
    or organization must do everything necessary to secure our rights and
    must do nothing after loss to impair them. But you may waive your
    rights against another party in writing:
    ***
    (b) After a loss under this Coverage Part only if, at time of loss, that
    party is one of the following:
    ***
    (3) Your tenant.
    ***
    As required by the loss conditions and additional conditions referenced
    above, it is your responsibility to provide Charter Oak with prompt
    notice of the loss and not to impair Charter Oak’s subrogation rights.
    II.   PROCEDURAL BACKGROUND
    Appellants filed a complaint against Charter Oak, Profac, and CBIZ on
    October 12, 2018. They raised three causes of action against Charter Oak: (1) breach
    of contract; (2) bad faith; and (3) declaratory judgment.
    Charter Oak answered the complaint on December 14, 2018, and then
    moved for summary judgment on January 11, 2019. Charter Oak’s motion for
    summary judgment attached the following:         (1) Appellants’ complaint, which
    attached (a) the declarations pages of the Policy, (b) a copy of the change
    endorsement that added Appellants as additional named insureds to the Policy, and
    (c) the October 24, 2016 emails between Appellant and Profac instructing
    Appellants not to contact anyone else about the claim and stating that Profac had
    informed its insurance agent of the fire; (2) the transcript of the examination under
    oath of Tombazzi, taken on October 17, 2017; and (3) the affidavit of Rembiesa,
    which attached (a) copies of Appellants’ settlement and release with NEO and its
    insurer, (b) the $100,000 settlement check from Grange to Appellants, (c) a copy of
    Grange’s declaration page, (d) Appellants’ sworn statement in proof of loss dated
    September 15, 2017, (e) the December 20, 2017 denial of claim letter from Charter
    Oak to Appellants, (f) the March 30, 2018 letter reaffirming the denial of the claim;
    and (4) the affidavit of Kenneth Kupec (“Kupec”), Second Vice President of
    Document Management for Travelers Indemnity Company, which is affiliated with
    Charter Oak. Kupec’s affidavit authenticated and attached the Policy.
    On February 11, 2019, Appellants moved for an extension of 120 days
    to conduct additional discovery before responding to Charter Oak’s summary
    judgment motion pursuant to Civ.R. 56(F). The trial court granted the requested
    extension and set a deadline on June 11, 2019, for Appellants to respond to the
    summary judgment motion.
    In that time, Appellants served Charter Oak with written discovery
    requests on April 24, 2019. Charter Oak responded to those requests on May 22,
    2019, claiming to have provided all nonprivileged or protected records. Appellants
    deposed Rembiesa on May 30, 2019, which they claim was the first mutually
    agreeable date. On June 10, 2019, Appellants requested dates to depose three
    additional Charter Oak employees sometime after their opposition to summary
    judgment was due.
    Appellants filed a brief in opposition to Charter Oak’s motion for
    summary judgment on June 11, 2019. Appellants’ opposition brief attached the
    following evidence: (1) the affidavit of David R. Grant, lead counsel for Appellants,
    which attached (a) a November 18, 2016 email from Grange stating that NEO’s
    policy limits were $100,000, (b) a February 4, 2019 email from Grange stating the
    same, (c) documents regarding EFI Global’s investigation of NEO’s fire loss claim
    that was conducted before Appellants settled with NEO; and (2) two reports
    prepared by the Cleveland Fire Department regarding its investigation of the fire at
    the Property.
    Charter Oak filed a reply in support of its motion on July 8, 2019,
    pursuant to an extension granted by the trial court. The reply also included a motion
    to strike certain exhibits from Appellants’ opposition. LTF and Garda moved for
    leave to file a surreply on July 9, 2019, noting that Charter Oak’s reply included a
    motion to strike and that they were seeking to further respond to alleged errors and
    misstatements made by Charter Oak regarding the testimony of Rembiesa. The trial
    court granted Appellants leave to reply to the motion to strike on July 19, 2019.
    Appellants’ surreply in opposition to motion for summary judgment appears on the
    docket on July 18, 2019.
    On July 16, 2019, more than one month after filing their opposition to
    summary judgment, Appellants moved to compel discovery against Charter Oak
    pursuant to Civ.R. 37. Appellants claimed that Charter Oak failed to produce certain
    requested documents and refused to schedule the depositions of three Charter Oak
    employees.    The depositions requested were of Charter Oak employees who
    Rembiesa had identified as having knowledge of Charter Oak’s investigation, or lack
    thereof, into Appellants’ claim. Appellants claimed the additional depositions were
    necessary because Rembiesa’s deposition revealed that he lacked personal
    knowledge for much of the information averred in his affidavit submitted in support
    of Charter Oak’s motion for summary judgment.
    Charter Oak did not agree to conduct additional depositions until after
    the court ruled on its summary judgment motion. In their brief opposing the July
    22, 2019 motion to compel, Charter Oak claimed that Appellants were not entitled
    to additional discovery beyond the 120 days already granted to Appellants in order
    to respond to the summary judgment motion.
    On August 2, 2019, the trial court granted Charter Oak’s motion for
    summary judgment, dismissing all claims against Charter Oak and declaring no just
    cause for delay. The trial court denied the motion to compel as moot on August 5,
    2019, based upon its order granting summary judgment. This appeal follows.
    Appellants have presented two assignments of error for our review:
    Assignment of Error No. 1
    The trial court erred as a matter of law, and otherwise committed an
    abuse of discretion, by declaring that Plaintiff-Appellants’ motion to
    compel was moot after summary judgment was granted.
    Assignment of Error No. 2
    The trial court erred, as a matter of law, by granting summary judgment
    upon the claim for insurance coverage in favor of Defendant-Appellee,
    Charter Oak Fire Insurance Company.
    III.   LAW AND ANALYSIS
    We will discuss Appellants’ second assignment of error first for ease
    of discussion.
    A.    Summary Judgment
    Appellants brought three claims against Charter Oak: (1) breach of
    contract; (2) bad faith; and (3) declaratory judgment. The trial court granted
    summary judgment to Charter Oak on each of Appellants’ claims. We will review
    each claim in turn.
    1.     Standard of Review
    “Summary judgment is a procedural device designed to terminate
    litigation and to avoid a formal trial where there is nothing to try.” Burkes v.
    Stidham, 
    107 Ohio App.3d 363
    , 370, 
    668 N.E.2d 982
     (8th Dist.1995), citing Norris
    v. Ohio Std. Oil Co., 
    70 Ohio St. 2d 1
    , 
    433 N.E.2d 615
     (1982). “Summary judgment
    is not appropriate where the facts are subject to reasonable dispute when viewed in
    a light favorable to the nonmoving party.” Burkes at 370, citing Mers v. Dispatch
    Printing Co., 
    19 Ohio St. 3d 100
    , 104, 
    483 N.E.2d 150
     (1985).
    We review summary judgment appeals de novo:
    We review the trial court’s decision on summary judgment de novo.
    Grafton v. Ohio Edison Co., 
    77 Ohio St.3d 102
    , 105, 
    1996 Ohio 336
    , 
    671 N.E.2d 241
     (1996). In so doing, we use the same standard as the trial
    court. Lorain Natl. Bank v. Saratoga Apts., 
    61 Ohio App.3d 127
    , 129,
    
    572 N.E.2d 198
     (9th Dist.1989). The party moving for summary
    judgment bears the initial burden of apprising the trial court of the
    basis of its motion and identifying those portions of the record which
    demonstrate the absence of a genuine issue of fact on an essential
    element of the nonmoving party’s claim. Dresher v. Burt, 
    75 Ohio St.3d 280
    , 293, 
    1996-Ohio-107
    , 
    662 N.E.2d 264
     (1996). Once the moving
    party meets its burden, the burden shifts to the nonmoving party to set
    forth specific facts demonstrating a genuine issue of material fact
    exists. 
    Id.
     To satisfy this burden, the nonmoving party must submit
    evidentiary materials showing a genuine dispute over material facts.
    PNC Bank, N.A. v. Bhandari, 6th Dist. Lucas No. L-12-1335, 2013-
    Ohio-2477, ¶ 9.
    Kaplan Trucking Co. v. Grizzly Falls Inc., 
    2017-Ohio-926
    , 
    86 N.E.3d 845
    , ¶ 15 (8th
    Dist.), quoting Lillie & Holderman v. Dimora, 8th Dist. Cuyahoga No. 100989,
    
    2015-Ohio-301
    , ¶ 9.
    The following elements must be established to support a grant of
    summary judgment:
    The motion for summary judgment may only be granted when the
    following are established: (1) that there is no genuine issue as to any
    material fact; (2) that the moving party is entitled to judgment as a
    matter of law; and (3) that reasonable minds can come to but one
    conclusion, and that conclusion is adverse to the party against whom
    the motion for summary judgment is made, who is entitled to have the
    evidence construed most strongly in its favor. Harless v. Willis Day
    Warehousing Co., 
    54 Ohio St.2d 64
    , 67, 
    375 N.E.2d 46
     (1978); Civ.R.
    56(C).
    Kaplan Trucking at ¶ 16, quoting Lilli & Holderman at ¶ 9.
    2.    Evidentiary Materials
    Civ.R. 56(C) governs the materials a court may consider for the
    purposes of summary judgment.         Pursuant to the rule, courts may consider,
    “pleadings, depositions, answers to interrogatories, written admissions, affidavits,
    transcripts of evidence, and written stipulations of fact, if any, timely filed in the
    action * * *” when determining whether there is a genuine issue as to any material
    fact that would entitle the moving party to judgment as a matter of law. Civ.R. 56(C).
    Under Civ.R. 56(E), documents that do not fit within the categories
    listed in Civ.R. 56(C) may be introduced as evidentiary material for the court’s
    consideration where incorporated by reference in an affidavit. The affidavit must
    properly authenticate the evidence, which requires the affiant to have personal
    knowledge “‘gained through firsthand observation or experience.’” Bonacorsi v.
    Wheeling & Lake Erie Ry. Co., 
    95 Ohio St.3d 314
    , 
    2002-Ohio-2220
    , 
    767 N.E.2d 707
    ,
    ¶ 26, quoting Black’s Law Dictionary 875 (7th Ed.1999).
    However, “[f]ailure to move to strike or otherwise object to
    documentary evidence submitted by a party in support of, or in opposition to, a
    motion for summary judgment waives any error in considering that evidence under
    Civ.R. 56(C).” Citizens Bank, N.A. v. Richer, 8th Dist. Cuyahoga No. 107744, 2019-
    Ohio-2740, ¶ 32, quoting Stegawski v. Cleveland Anesthesia Group, Inc., 
    37 Ohio App.3d 78
    , 83, 
    523 N.E.2d 902
     (8th Dist.1987).
    Appellants raised the issue below and in their appeal that portions of
    Rembiesa’s affidavit, submitted in support of Charter Oak’s motion for summary
    judgment, are objectionable because the statements were not made with personal
    knowledge.    Charter Oak also objected to three documents submitted with
    Appellants’ opposition to summary judgment by way of a motion to strike. The trial
    court did not expressly rule on any of these objections and there is no indication the
    trial court limited its review to certain materials. Accordingly, we must presume the
    trial court denied these evidentiary objections. See Sarrough v. Budzar, 2015-Ohio-
    3674, 
    38 N.E.3d 921
    , ¶ 42 (8th Dist.), citing Mayfair Village Condominium Owners
    Assn. v. Grynko, 8th Dist. Cuyahoga No. 99264, 
    2013-Ohio-2100
    , ¶ 4, fn. 2
    (“Although the trial court never ruled on the motion, if a motion is not expressly
    decided by the trial court when the case has concluded, the motion is presumed to
    have been denied.”), citing Kostelnik v. Helper, 
    96 Ohio St.3d 1
    , 
    2002-Ohio-2985
    ,
    
    770 N.E.2d 58
    .
    In our de novo review, we will only review the admissibility of the
    documents to which Charter Oak and Appellants specifically objected. Of those
    documents, we will only consider those that comply with Civ.R. 56. We will review
    these evidentiary issues for an abuse of discretion. See Ruple v. Midwest Equip. Co.,
    8th Dist. Cuyahoga No. 95726, 
    2011-Ohio-2923
    , ¶ 5, citing Abernethy v. Abernethy,
    8th Dist. Cuyahoga No. 81675, 
    2003-Ohio-1528
    , (“We review a court’s denial of a
    motion to strike for an abuse of discretion.”). “An abuse of discretion is ‘more than
    an error of law or judgment; it implies that the court’s attitude is unreasonable,
    arbitrary or unconscionable.’” Ruple at ¶ 5, quoting Blakemore v. Blakemore, 
    5 Ohio St.3d 217
    , 219, 
    450 N.E.2d 1140
     (1983) (internal citations omitted).
    a)     Charter Oak’s Evidentiary Objections
    Charter Oak moved to strike three exhibits attached to Appellants’
    opposition to summary judgment: the two emails from Grange representing that
    NEO’s policy limit was $100,000 and materials summarizing EFI Global’s
    investigation of the fire that were attached to Appellants’ counsel’s affidavit. The
    documents were authenticated through an affidavit executed by Appellants’ counsel.
    Charter Oak first objected to the admissibility of the documents on the grounds that
    Appellants’ counsel lacked personal knowledge of their preparation and, therefore,
    could not authenticate the documents. It further argued that emails regarding the
    policy limits were inadmissible opinions.      Charter Oak did not raise specific
    objections regarding any other exhibits or documents.
    Appellants responded to the motion to strike, arguing that counsel
    was able to personally authenticate email messages he received and that none of the
    exhibits were offered as opinion evidence. Rather, Appellants asserted the exhibits
    were offered to demonstrate that (1) Grange represented NEO’s policy limit as
    $100,000 to Appellants and (2) Grange had conducted an investigation before
    paying the settlement amount. We are partly persuaded by Charter Oak’s arguments
    and find that the trial court abused its discretion in denying Charter Oak’s motion
    to strike as to the November 18, 2016 email and the EFI Global materials.
    The November 18, 2016 email from Grange and the materials related
    to EFI Global’s investigation attached to Appellants’ counsel’s affidavit were not
    properly authenticated under Civ.R. 56(E) for summary judgment purposes. The
    affidavit of an attorney averring personal knowledge of having received a document
    “is insufficient to authenticate the document under Civ.R. 56, unless the attorney
    prepared or executed the document, perceived its preparation or execution with his
    or her sense, or otherwise has personal knowledge of the document’s origin.” Bader
    v. Ferri, 3d Dist. Allen No. 1-13-01, 
    2013-Ohio-3074
    , citing Emerson Family Ltd.
    Partnership, 9th Dist. Summit No. 26200, 
    2012-Ohio-5647
    , ¶ 20-21, citing
    Johnston v. Great Lakes Constr. Co., 9th Dist. No. 95CA006111, 
    1996 Ohio App. LEXIS 784
    , 3 (Feb. 28, 1996) and Windsor v. Estate of Noldge, 3rd Dist. Seneca No.
    13-96-11, 
    1996 Ohio App. LEXIS 3629
    , 2 (Aug. 26, 1996). See also Doe v. Robinson,
    6th Dist. Lucas No. L-10-1032, 
    2010-Ohio-5894
    , ¶ 63 (“The fact that counsel
    received the document does not authenticate it.”); Thompson v. Hayes, 10th Dist.
    Franklin No. 05AP-476, 
    2006-Ohio-6000
    , ¶ 113 (‘“Having ‘received’ documents
    from the State of Ohio in the course of one’s employment does not properly
    authenticate those documents.”’).
    Appellants’ counsel was not included on the November 18, 2016 email
    from Grange and cannot authenticate it. The EFI Global documents do not appear
    to have been produced in response to discovery requests.            Since it appears
    Appellants’ counsel merely received the EFI Global documents, he also lacked
    personal knowledge sufficient to authenticate those documents. Because Charter
    Oak objected to the consideration of these documents below and they do not satisfy
    the requirements of Civ.R. 56, we will not consider these two documents in our
    review. We may, however, consider the February 4, 2019 email correspondence
    from the Grange representative properly authenticated by counsel’s affidavit
    because the email was sent to Appellants’ counsel.
    b)     Appellants’ Evidentiary Objection
    Appellants did not file a motion to strike, but otherwise objected to the
    affidavit of Rembiesa that Charter Oak submitted in support of its motion for
    summary judgment. In its opposition brief, Appellants demonstrated that several
    assertions in Rembiesa’s affidavit attached to Charter Oak’s motion for summary
    judgment were not based on his own personal knowledge or were inaccurate.
    Appellants reiterated their objections two more times, in their surreply in opposition
    to summary judgment and in their motion to compel.
    The trial court appears to have relied on Rembiesa’s affidavit in
    granting summary judgment. It found that the truck had been disposed of and that
    Charter Oak had been prevented from adequately investigating the claim because
    the site had been cleaned before Appellants provided notice. The only evidentiary
    support for these conclusions are the statements in Rembiesa’s affidavit.
    Having compared Rembiesa’s affidavit with his subsequent
    deposition testimony, it is clear that he lacked personal knowledge as to whether the
    vehicle in which the fire was reported to have occurred was available for Charter Oak
    to inspect. In addition, Rembiesa’s deposition contradicts his affidavit. His affidavit
    states that Charter Oak could not investigate Appellants’ claim due to cleanup
    activities prior to giving notice, but his deposition testimony makes clear that
    Charter Oak failed to pursue the opportunity to review the potentially helpful EFI
    Global materials regarding its investigation. Rembiesa’s subsequent deposition
    testimony plainly shows that those portions of his affidavit do not satisfy the
    requirements of Civ.R. 56, and the trial court’s consideration of Rembiesa’s affidavit
    was an abuse of discretion.
    Finally, we note that even if we consider the inadmissible evidence, as
    the trial court appeared to do, we still find that Charter Oak is not entitled to
    summary judgment.
    3.     Summary of the Arguments
    The Policy required Appellants to provide “prompt” notice of any loss
    or claim. In addition, Appellants were required to do everything necessary to not
    “impair” defendant’s subrogation rights. According to Charter Oak, Appellants’ five-
    month delay in providing notice of the fire breached the notice and subrogation
    provisions and allowed it to deny coverage in good faith. Charter Oak further argues
    that the delay prejudiced it because the fire damage had been cleaned up before
    Charter Oak itself was able to investigate the claim and because Appellants entered
    into a full settlement and release with the likely tortfeasor, NEO and NEO’s insurer,
    thus impairing its subrogation rights. Appellants argue that whether they provided
    reasonable notice or prejudiced Charter Oak involve genuine issues of material fact.
    The trial court granted summary judgment on the basis that
    Appellants breached the notice provision of the Policy and that the breach caused
    prejudice to Charter Oak. In its order granting summary judgment, the trial court
    found that Appellants’ delay in providing notice “was unreasonable and deliberate”
    where they “chose not to make a claim in order to protect their own prospective
    business deal and to avoid paying some taxes.” The trial court held that the delay
    “was a breach of the prompt notice provision * * *.”
    The trial court next determined that the unreasonable delay actually
    prejudiced Charter Oak because Appellants settled with NEO and its insurer,
    Grange, and provided a full release from liability. The court reasoned that there was
    some evidence that the settlement was below NEO’s policy limits and that the fire
    damage had been cleaned up, which prevented Charter Oak from assessing the claim
    and exercising its subrogation rights against NEO or any other possible tortfeasors.
    As Charter Oak has not argued that Appellants otherwise breached
    the subrogation provision in its briefs, we will only consider whether Appellants’
    notice breached the notice and subrogation provisions of the Policy. See State ex
    rel. Dunlap v. Sarko, 
    135 Ohio St.3d 171
    , 
    2013-Ohio-67
    , 
    985 N.E.2d 450
    , ¶ 3 (“We
    will not address the propositions and claims for which relator does not present any
    argument.”); State v. Kirk, 8th Dist. Cuyahoga No. 108136, 
    2019-Ohio-4890
    , ¶ 43,
    citing App.R. 16(A)(7) (declining to consider argument only raised in the heading
    section).
    Charter Oak’s initial burden on summary judgment is to demonstrate
    the absence of a genuine issue of material fact. The information Charter Oak directs
    us to does the opposite. Although many underlying facts appear to be undisputed,
    Charter Oak has not directed us to anything in the record or case law that allows us
    to find, as a matter of law, that Appellants’ notice was unreasonable or that
    Appellants’ action or inaction prejudiced Charter Oak.
    Based on our determinations regarding Appellants’ breach of contract
    claim, we also find that the trial court erred in granting summary judgment on
    Appellants’ bad faith and declaratory judgment actions. Accordingly, we must
    reverse the ruling of the trial court.
    4.     Breach of Contract
    Provisions requiring prompt notice of a claim or occurrence are
    generally considered valid. Ferrando v. Auto-Owners Mut. Ins. Co., 
    98 Ohio St.3d 186
    , 
    2002-Ohio-7217
    , 
    781 N.E.2d 927
    , ¶ 30. The Ohio Supreme Court has explained
    the general reasons underlying notice provisions in insurance policies:
    Notice provisions in insurance contracts serve many purposes. Notice
    provisions allow the insurer to become aware of occurrences early
    enough that it can have a meaningful opportunity to investigate. Ruby
    v. Midwestern Indemn. Co., 
    40 Ohio St. 3d 159
    , 161, 
    532 N.E.2d 730
    ,
    732 (1988). In addition, it provides the insurer the ability to determine
    whether the allegations state a claim that is covered by the policy. See
    In re Texas E. Transm. Corp. PCB Contamination Ins. Coverage
    Litigation (E.D.Pa.1992), 
    870 F. Supp. 1293
    . It allows the insurer to
    step in and control the potential litigation, protect its own interests,
    maintain the proper reserves in its accounts, and pursue possible
    subrogation claims. See Am. Ins. Co. v. Fairchild Industries, Inc.
    (E.D.N.Y.1994), 
    852 F. Supp. 1173
    , 1179. Further, it allows insurers to
    make timely investigations of occurrences in order to evaluate claims
    and to defend against fraudulent, invalid, or excessive claims.
    Ormet Primary Aluminum Corp. v. Employers Ins. of Wassau, 
    88 Ohio St.3d 292
    ,
    302-303, 
    2000-Ohio-330
    , 
    725 N.E.2d 646
    .
    In late-notice cases, we must engage in a two-step analysis to
    determine whether the late notice bars recovery. Ferrando at ¶ 89. First, we must
    determine whether the insured breached the notice provision by failing to provide
    prompt notice. 
    Id.
     Where, as here, a policy requires prompt notice, the insurer is
    entitled to notice “‘within a reasonable time in light of all the surrounding facts and
    circumstances.’” Ferrando at ¶ 90, quoting Ruby, syllabus.
    Second, if we find a breach of the notice provision, we must determine
    whether the breach prejudiced the insurer so that coverage must be forfeited.
    Ferrando at ¶ 89. “Unreasonable notice gives rise to a presumption of prejudice to
    the insurer, which the insured bears the burden of presenting evidence to rebut.”
    Ferrando at ¶ 90.
    We engage in the same two-step analysis to determine whether an
    insured’s breach of a subrogation provision bars recovery under a policy. Ferrando,
    
    98 Ohio St.3d 186
    , 
    2002-Ohio-7217
    , 
    781 N.E.2d 927
    , at ¶ 91. First, we consider
    whether the subrogation provision was breached. 
    Id.
     Second, we consider whether
    the breach was prejudicial to the insurer. 
    Id.
     A breach gives rise to a presumption
    of prejudice that the insured must rebut. 
    Id.
     In either case, if the provision at issue
    was not actually breached, it is not necessary to engage in a prejudice analysis. Id.
    at ¶ 100.
    We first find a genuine issue of material fact as to whether Appellants
    complied with the prompt notice provision by giving notice “within a reasonable
    time ‘in light of all the surrounding facts and circumstances.’” Ferrando at ¶ 92,
    quoting Ruby, syllabus. We also find genuine issues of material fact regarding
    whether Appellants breached the subrogation provision. Further, even if we assume
    Appellants breached one or both provisions, factual issues exist as to whether
    Appellants prejudiced Charter Oak.
    a)     The Prompt Notice Provision
    Charter Oak argues that Appellants’ five-month delay in notifying
    Charter Oak of the claim was unreasonable as a matter of law because the delay was
    allegedly deliberate and based solely on Appellants’ desire for self-preservation,
    avoiding taxes, and salvaging their failed business deal with Profac. Appellants
    argue that the reasonableness of the five-month delay requires a factual
    determination not appropriate for summary judgment. The trial court agreed with
    Charter Oak and held:
    The delay in this matter was unreasonable and deliberate. Plaintiffs
    were informed of the need to file a claim * * * the day after the fire. They
    chose not to make a claim in order to protect their own prospective
    business deal and to avoid paying some taxes.
    “Under Ferrando, a court must consider all the facts and
    circumstances surrounding the notice to determine whether the insurance company
    received it within a reasonable time.” Thomas v. Nationwide Mut. Ins. Co., 
    177 Ohio App.3d 502
    , 
    2008-Ohio-3662
    , 
    895 N.E.2d 217
    , ¶ 87 (8th Dist.). Under the summary
    judgment standard, Charter Oak must identify the basis of its motion and identify
    portions of the record that demonstrate the absence of a genuine issue of material
    fact.
    We find that whether Appellants’ notice to Charter Oak was
    reasonable under all the circumstances is a factual determination that cannot be
    determined on summary judgment. That the circumstances of Appellants’ notice
    appear to be undisputed does not mean that the reasonableness of their notice can
    be determined as a matter of law.
    To attempt to demonstrate the absence of a genuine issue of material
    fact as to the reasonableness of Appellants’ notice, Charter Oak has primarily
    focused on Tombazzi’s testimony that Appellants waited to notify Charter Oak, in
    part, because they wanted to keep peace with Profac during their business divorce.
    Charter Oak argues that the reason for Appellants’ delayed notice renders the notice
    unreasonable as a matter of law, but has not identified any legal authority that allows
    us to determine the reasonableness of Appellants’ notice as a matter of law.
    Accordingly, we find that the trial court erred in granting summary judgment based
    on a breach of the notice provision.
    Whether it was reasonable for Appellants to delay notice until March
    2017 is a material issue of fact for a jury to determine after considering all the
    circumstances, including that Appellants, at some point, thought Merritt was
    properly handling the claim and had submitted the requisite notice. A mere four
    minutes after Appellants notified Merritt of the fire, Merritt instructed them to “not
    talk to anybody” and to “not to contact anyone.” R. 16 at exhibit No. 1. He claimed,
    “this is MY issue” and “it is MY insurance.” 
    Id.
     (emphasis sic.) In addition, Merritt
    told Appellants, “My agent is advised and they will dispatch adjuster.”            
    Id.
    Accordingly, we find a genuine issue of material fact as to whether Appellants’ notice
    was reasonable to the extent they waited to notify Charter Oak to attempt to preserve
    a business relationship with Profac even after realizing that Merritt had not
    informed Charter Oak itself of the claim.
    Charter Oak relies on many cases in support of its argument, but none
    demonstrate the absence of a material fact as to whether Appellants’ notice was
    reasonable. Charter Oak first contends that “Ohio courts have repeatedly rejected
    the notion that delays predicated on expediency or self-interest are somehow
    acceptable or “reasonable” and that Appellants’ notice in March 2017, was therefore
    unreasonable because they delayed notice to preserve a business relationship with
    Profac. Charter Oak directs us to four cases that purportedly support its argument
    that delays predicated on expediency or self-interest are per se unreasonable: Am.
    Emps. Ins. Co. v. Metro Regional Transit Auth., 
    12 F.3d 591
     (6th Cir.1993) (applying
    Ohio law); Gidley v. Cincinnati Ins. Co., 9th Dist. Summit No. 20813, 2002-Ohio-
    1740; Smith v. Liberty Mut. Ins. Co., 9th Dist. Summit No. 21311, 
    2003-Ohio-3160
    ;
    MBE Collection, Inc. v. Westfield Cos., Inc., 8th Dist. Cuyahoga No. 79585, 2002-
    Ohio-1789. Having reviewed each of these cases, we decline to read them as broadly
    as Charter Oak urges us to.
    The cases Charter Oak cited in support of its first argument involved
    notice provisions similar to the one here, but that is where the similarity ends. In
    Am. Emps. Ins. Co., the issue was whether the insurance company had a duty to
    defend the insured in a wrongful death case where the insured waited two years after
    the accident to notify the insurer. Id. at 592. The court held the two-year delay was
    unreasonable where the insured never argued the delay was reasonable, “never
    attempted to justify its extraordinary delay,” and tacitly conceded that the delay was
    unreasonable. Id. at 598. That certainly is not the case here. Appellants do claim
    the five-month delay was reasonable and there is evidence in the record to support
    that conclusion. Specifically, the record reflects that Merritt, Appellants’ potential
    business partner and co-insured under the Policy, ordered Appellants not to report
    the incident, and told Appellants that he would handle the claim and that he had
    already notified his insurance agent.
    Gidley and Smith are likewise not analogous to the circumstances of
    the case before us. In Gidley, the policy imposed a duty to promptly notify the
    insurer prior to settling with a tortfeasor if the insured intended to seek
    underinsured motorist coverage. Gidley at *10. The insured failed to give notice of
    the accident until approximately four years after it occurred and two years after she
    settled with the tortfeasor. Id. at *11. The reason she gave for the delay was that she
    could not have filed a claim until after the Ohio Supreme Court decided Scott-
    Pontzer v. Liberty Mut. Fire Ins. Co., 
    85 Ohio St. 3d 660
    , 
    710 N.E.2d 1116
     (1999).
    The Scott-Pontzer case allowed employees and family members to recover
    underinsured motorist coverage under commercial liability policies. Id. at *12. Still,
    the insured did not provide notice until one year after the Scott-Pontzer decision.
    Id. The court affirmed summary judgment for the insurance company, narrowly
    holding:   “We conclude that the notice given by Appellant was unreasonably
    delayed, since awaiting a favorable supreme court decision is not a reasonable
    excuse for a four-year delay in filing a claim.” Id. Appellants did not delay notice
    for the same reason as in Gidley, so we cannot rely on Gidley to declare Appellants’
    notice unreasonable as a matter of law.
    In Smith, 9th Dist. Summit No. 21311, 
    2003-Ohio-3160
    , the insureds
    were required to provide prompt notice, but waited eight years until after the
    accident and six years after settling with the tortfeasor to do so. Smith at ¶ 61. As in
    Gidley, 9th Dist. Summit No. 20813, 
    2002-Ohio-1740
    , which the Smith court relied
    on, the insureds’ reason for the delay was that they could not have brought a claim
    until the Scott-Pontzer decision had been decided. 
    Id.
     In light of the holding in
    Gidley, the court concluded that the eight-year delay was unreasonable. Id. at ¶ 63.
    Here, Appellants are not claiming that they were awaiting new case law before
    providing notice. Accordingly, neither Gidley nor Smith render Appellants’ notice
    unreasonable as a matter of law.
    Charter Oak also directs us to our decision in MBE Collection, Inc. v.
    Westfield Cos., Inc., 8th Dist. Cuyahoga No. 79585, 
    2002-Ohio-1789
    . Charter Oak
    claims that it cannot be responsible for Appellants’ claimed loss where Appellants
    failed to notify Charter Oak despite knowledge that its claim was likely covered
    under the policy. Relying on MBE Collection, Charter Oak contends Appellants
    “chose to deliberately defy their contract with Charter Oak all in the name of self-
    preservation” and that we must therefore conclude the five-month delay in notice to
    be unreasonable as a matter of law.
    In MBE Collection, the insured received a cease and desist letter dated
    June 22, 1998, and was named defendant in a lawsuit for copyright infringement
    and unfair competition on July 30, 1998. MBE at ¶ 36. The case proceeded through
    December 1998, when the parties settled. 
    Id.
     The insured still did not provide notice
    until July 1999. 
    Id.
     The insured believed her insurance covered the lawsuit, but
    simply failed to provide notice until seven months after settling the claim against
    her. Id. at ¶ 37. Unlike here, the insured in MBE Collection apparently did not
    advance any justification for the seven-month delay. Although Charter Oak believes
    Appellants’ justification for not providing notice for five months renders the notice
    unreasonable, a reasonable mind considering all the circumstances could come to
    the opposite conclusion.
    Charter Oak also overlooks that each of the foregoing cases involved a
    delay much greater than five months. Am. Emps. Ins. Co., 
    12 F.3d 591
     (6th
    Cir.1993), involved a two-year delay. 
    Id. at 592
    . Gidley involved a delay of four
    years. Gidley at *11. Smith involved an eight-year delay. Smith at ¶ 61. MBE
    Collection involved a delay over one year after receiving notice of a potential claim
    and seven months after settling the claim. MBE Collection at ¶ 36. Thus, they
    provide no basis for us to find as a matter of law that a five-month delay was
    unreasonable.
    Charter Oak also asks us to conflate the first Ferrando inquiry with
    the second. That is, it asks us to find that Appellants’ notice was unreasonable as a
    matter of law because Charter Oak was allegedly prejudiced by the delay. Such a
    holding would violate the analysis set forth in Ferrando. Ferrando, 
    98 Ohio St.3d 186
    , 
    2002-Ohio-7217
    , 
    781 N.E.2d 927
     at ¶ 100 (“[T]he reasonableness inquiry and
    the prejudice inquiry are separate and distinct.”). In support, Charter Oak directs
    us to a Sixth Circuit case that applied Michigan law, Steelcase, Inc. v. Am. Motorists
    Ins. Co., 6th Cir. No. 89-1344, 
    1990 U.S. App. LEXIS 11310
     (July 3, 1990). Charter
    Oak claims Steelcase is analogous to the instant case and demonstrates that there
    are no fact issues here. We disagree.
    In Steelcase, the Sixth Circuit affirmed the grant of summary
    judgment to the defendant insurance companies where the insured failed to give
    timely notice. The policy provision required the insured to provide notice “as soon
    as practicable,” but the court did not consider whether notice two years after the loss
    was reasonable. Rather, it only considered whether the delay caused prejudice.
    Steelcase at *5-6. Once again, Ohio’s two-step analysis requires us to first determine
    whether Appellants’ delay in providing notice was unreasonable. In addition,
    Steelcase involved a two-year delay. Id. at 3.
    Similarly, the court in Downing v. Rockford Dist. Mut. Tornado Ins.
    Co., 
    112 Ill.App.2d 340
    , 
    250 N.E.2d 827
     (1969), cited by Charter Oak, did not apply
    the Ferrando analysis to which we must adhere. Under Ferrando, Ohio courts apply
    a particular standard where prompt notice is required: whether the notice was
    reasonable under all the circumstances. Downing neither applied nor considered
    that standard and therefore is not applicable to our analysis.
    Charter Oak also cites to Triple Invest. Group, LLC v. Hartford Steam
    Boiler Insp. & Ins. Co., 71 F. Supp.3d 733 (E.D.Mich.2014), another out-of-state
    case, to attempt to argue that Appellants’ notice was unreasonable because it arrived
    five months after the fire had occurred and the Property had been altered during the
    interim. Triple Invest. Group held that there was no question of fact as to whether
    the insured breached the prompt notice provision by notifying the insurer 30 days
    after the loss. Triple Invest. Group at 741, citing ABO Petroleum, Inc. v. Colony Ins.
    Co., E.D.Mich. No. 04-CV-72090-DT, 
    2005 U.S. Dist. LEXIS 44352
     (Apr. 19, 2005).
    Neither Triple Invest. Group nor ABO Petroleum held that a 30-day delay was per
    se unreasonable in all instances or should be presumed prejudicial and the alleged
    justification for the delay in those cases is not analogous here.
    Moreover, both cases applied Michigan law and it is clear that Ohio
    considers reasonable notice to primarily to be an issue of fact for the jury. Ormet at
    299; Ferrando, 
    98 Ohio St.3d 186
    , 
    2002-Ohio-7217
    , 
    781 N.E.2d 927
     at ¶ 99. See
    also Kaplan Trucking Co. v. Grizzly Falls Inc., 
    2017-Ohio-926
    , 
    86 N.E.3d 845
    , ¶ 42-
    43 (8th Dist.) (finding issue of fact as to “the scope of the agency relationship
    between the parties, required to determine the sufficiency of the notice”); Thomas
    v. Nationwide Mut. Ins. Co., 
    177 Ohio App.3d 502
    , 
    2008-Ohio-3662
    , 
    895 N.E.2d 217
    , ¶ 102-103 (8th Dist.) (directed verdict was improper where, based on the
    evidence, reasonable minds could have reached different conclusions regarding
    whether notice was “prompt”). In Ferrando, Ohio’s leading case on this issue, the
    Ohio Supreme Court declined to create a rule that a particular delay was
    unreasonable and instead held that notice given three and a half years after the
    accident “was not so late to be unreasonable as a matter of law.” Ferrando at ¶ 6,
    93. We must also conclude that Appellants’ five-month delay is not so late to be
    unreasonable as a matter of law.
    Charter Oak also relies on two Ohio cases that predate Ferrando,
    Ormet Primary Aluminum Corp. v. Emps. Ins. of Wausau, 
    88 Ohio St.3d 292
    ,
    
    2000-Ohio-330
    , 
    725 N.E.2d 646
     and Ruby v. Midwestern Indemn. Co., 
    40 Ohio St.3d 159
    , 
    532 N.E.2d 730
     (1988). Although the insurers prevailed in both of those
    cases, neither changes our conclusion here.
    The policy in Ormet required the insured to provide notice “as soon as
    practicable,” which the court determined was synonymous with prompt notice.
    Ormet at 303. The court concluded that the insured’s notice, which came 16 years
    after knowledge of the claim, was unreasonably late as a matter of law and affirmed
    summary judgment for the insurer.         Id. at 305.   Ormet acknowledged that
    reasonable notice is usually an issue of fact for the jury, but narrowly held that it
    could be determined as a matter of law if the delay was significant and unexcused.
    Ormet at 299. The facts and circumstances in Ormet do not render Appellants’ delay
    unreasonable as a matter of law.
    Evidence in Ormet established that the insured was aware of the
    potential claim related to an environmental contamination, yet waited 16 years to
    provide notice. Ormet at 302. The insured’s insurance broker also advised it to
    make a claim. The court rejected the insured’s justification for the delay that it was
    not aware that government regulatory action would be taken against it because the
    policy required notice of an occurrence and the insured’s argument only related to
    notice of a claim. Id.
    First and foremost, Appellants did not wait 16 years to provide notice,
    as in Ormet. They waited five months. Further, Appellants are not advancing the
    same justification for the 16-year delay that was rejected in Ormet.          Rather,
    Appellants argue that they did not provide notice to Charter Oak until March 2017,
    because Profac told Appellants that it would handle the claim itself, instructed
    Appellants not to make a claim, and told Appellants that it had notified its insurance
    agent of the loss in October 2016. In addition, Appellants claim they were not aware
    until January 2017 that their losses from the fire exceeded the amount of the
    settlement with NEO. Thus, Ormet, which dealt with a 16-year delay, does not
    render Appellants’ notice unreasonable as a matter of law.
    In Ruby, the insured was to provide prompt notice of an accident to
    protect the insurer’s subrogation rights. Ruby at 161. The insured delayed notice
    until 11 months after the accident. Id. The court held: “We need not decide whether
    an eleven-month delay is so unreasonable that prejudice should be presumed, as
    there is ample evidence that Midwestern was in fact prejudiced by the delay.” Id.
    Ruby was decided before Ferrando established the two-step analysis for late-notice
    claims and skipped over the first determination Ferrando requires — whether notice
    was unreasonable. See Ferrando, 
    98 Ohio St.3d 186
    , 
    2002-Ohio-7217
    , 
    781 N.E.2d 927
     at ¶ 88 (“We also disapprove of any reasoning within Bogan, Ruby, and
    McDonald that is inconsistent with our holding.”). The conclusion that an 11-month
    delay caused prejudice in Ruby does not demand that we find Appellants’ lesser 5-
    month delay to be unreasonable as a matter of law.
    Finally, we will briefly address Charter Oak’s argument that Profac’s
    notice to its insurance agent, CBIZ, in October 2016, did not constitute notice to
    Charter Oak, as required under the Policy. In making this argument, Charter Oak
    conclusively states that CBIZ was not Charter Oak’s disclosed or apparent agent for
    purposes of notice of loss and therefore could not satisfy the Policy’s requirement
    that Charter Oak itself be notified of the claim.
    We first note that CBIZ’s agency status has no impact on what we have
    already determined, which is that reasonable minds might conclude that Appellants’
    notice was reasonable under the circumstances regardless of whether CBIZ was an
    agent who could accept notice on Charter Oak’s behalf. Even so, agency status at the
    time of notice can also be an issue of fact that precludes summary judgment. Kaplan
    Trucking Co. v. Grizzly Falls Inc., 
    2017-Ohio-926
    , 
    86 N.E.3d 845
    , ¶ 42-43 (8th
    Dist.). See also Thomas v. Nationwide Mut. Ins. Co., 
    177 Ohio App. 3d 502
    , 519,
    
    2008-Ohio-3662
    , 
    895 N.E.2d 217
     (8th Dist.), quoting Helman v. Hartford Fire Ins.
    Co., 
    105 Ohio App.3d 617
    , 623, 
    664 N.E.2d 991
     (9th Dist.1995), citing Hartford Cas.
    Ins. Co. v. Easley, 
    90 Ohio App.3d 525
    , 531, 
    630 N.E.2d 6
     (10th Dist.1993), (“‘As a
    general rule, if an insurance agent acting with apparent authority receives proper
    notice of a claim * * *, the notice is considered to have been received by the insurance
    company.’”).
    Regardless of CBIZ’s potential agency status, we find a genuine issue
    of material fact regarding whether Appellants’ notice was reasonable under all the
    circumstances. Accordingly, we must conclude that the trial court erred in granting
    summary judgment based on its factual determination that Appellants breached the
    notice provision.
    b)   The Subrogation Provision
    Charter Oak also appears to argue that Appellants’ actions between
    the fire in October 2016 and providing notice in March 2017, including failing to
    inform Charter Oak of its settlement and release with NEO’s insurer and allowing
    the Property to be cleaned before Charter Oak had a chance to conduct its own
    investigation, also bars Appellants’ recovery as a matter of law. Charter Oak argues
    that Appellants failed to “do everything necessary to secure [Charter Oak’s] rights
    and must do nothing after loss to impair them,” as required in the Policy. Appellants
    counter that they were permitted to execute a settlement and release with its tenant,
    NEO, and NEO’s insurer, Garda, and that the cleanup did not impair Charter Oak’s
    subrogation rights.
    The subrogation provision in the Policy states:
    If any person or organization to or for whom we make payment under
    this Coverage Part has rights to recover damages from another, those
    rights are transferred to us to the extent of our payment. That person
    or organization must do everything necessary to secure our rights and
    must do nothing after loss to impair them. But you may waive your
    rights against another party in writing:
    ***
    After a loss under this Coverage Part only if, at time of loss, that party
    is one of the following:
    ***
    Your tenant.
    When interpreting an insurance contract, the Supreme Court of Ohio
    has explained:
    “An insurance policy is a contract whose interpretation is a matter of
    law.” Sharonville v. Am. Emp. Ins. Co., 
    109 Ohio St.3d 186
    , 2006-
    Ohio-2180, 
    846 N.E.2d 833
    , ¶ 6. “[W]ords and phrases used in an
    insurance policy must be given their natural and commonly accepted
    meaning, where they in fact possess such meaning, to the end that a
    reasonable interpretation of the insurance contract consistent with the
    apparent object and plain intent of the parties may be determined.”
    Gomolka v. State Auto. Mut. Ins. Co., 
    70 Ohio St.2d 166
    , 167-168, 
    436 N.E.2d 1347
     (1982), citing Dealers Dairy Prods. Co. v. Royal Ins. Co.,
    
    170 Ohio St. 336
    , 
    164 N.E.2d 745
     (1960), paragraph one of the syllabus.
    ***
    Furthermore, “[i]f provisions are susceptible of more than one
    interpretation, they ‘will be construed strictly against the insurer and
    liberally in favor of the insured.’” Sharonville at ¶ 6, quoting King v.
    Nationwide Ins. Co., 
    35 Ohio St.3d 208
    , 
    519 N.E.2d 1380
     (1988),
    syllabus.
    Sauer v. Crews, 
    140 Ohio St.3d 314
    , 
    2014-Ohio-3655
    , 
    18 N.E.3d 410
    , ¶ 10-11.
    We first consider whether Appellants breached the Policy by releasing
    NEO and Grange and find they did not. We find no ambiguity in the subrogation
    provision regarding Appellants’ ability to waive its rights against its tenant, NEO.
    Charter Oak argues that Appellants’ release of NEO and Grange breached the
    subrogation provision, but the Policy permitted Appellants to release NEO from
    liability.
    Also, the release of Grange, NEO’s insurer, could not have impaired
    Charter Oak’s subrogation rights because Appellant could not have sued Grange
    itself for the claimed loss. As Appellants point out, there is no indication that Grange
    caused the fire and Charter Oak has not directed us to anything in the record to
    support that it would have had subrogation rights against Grange directly.
    We next consider whether Appellants impaired Charter Oak’s
    contractual subrogation rights against other third parties, such as the truck
    manufacturer, by allowing the truck to be disposed and the Property cleaned before
    Charter Oak itself had a chance to investigate the damage and determine the cause
    of the fire.
    Having reviewed the record, we cannot conclude as a matter of law
    that Charter Oak’s subrogation rights were impaired against potential tortfeasors
    other than NEO. The Cleveland Fire Department report attributed the cause of the
    fire to the tenant’s working on his truck battery and plow and gives no indication of
    another possible cause. The report, therefore, provides some indication that the
    tenant was the only party against whom Charter Oak could have pursued a
    subrogation claim, but for the contractual provision allowing for the tenant’s release.
    Rembiesa Dep. at exhibit No. 5.
    Even disregarding the Cleveland Fire Department report, a factual
    issue exists as to whether the truck was still available somewhere for inspection. If
    the truck existed elsewhere when Charter Oak received notice in March 2017,
    Charter Oak could have identified and evaluated potential subrogation claims or
    discover that none exist. Rembiesa testified that the tenant reported to someone at
    Charter Oak that the vehicle was removed from the Property and taken elsewhere.
    Rembiesa Dep. 47:22-48:11. To his knowledge, Charter Oak made no further
    attempt to locate the truck. 
    Id.
    At best, Rembiesa’s testimony on this point is inadmissible hearsay
    that does not establish that the truck could not have been inspected in March 2018.
    Without evidence that the truck was not available for inspection, there is nothing in
    the record that allows us to conclude that Charter Oak was deprived of the
    opportunity to inspect the truck or that its subrogation rights were impaired by
    Appellants’ delayed notice. Accordingly, we find issues of fact as to whether Charter
    Oak’s subrogation rights were impaired and, therefore, whether Appellants
    breached the subrogation clause.
    c)     Prejudice
    Having found genuine issues of material fact as to whether Appellants
    breached the Policy, summary judgment is not appropriate and we need not
    consider whether Charter Oak was prejudiced. Ferrando at ¶ 100. Even if we could
    conclude that Appellants breached the Policy, there is a genuine issue of material
    fact as to whether either alleged breach caused Charter Oak prejudice.
    Charter Oak argues it was prejudiced because it was not notified
    before the site had been altered and therefore could not conduct its own
    investigation of the cause of the fire and properly evaluate Appellants’ claim.
    Charter Oak also claims that it could not rely on EFI Global’s investigation materials
    to evaluate Appellants’ claim because EFI Global reportedly refused to share its
    investigation file. Charter Oak relies heavily on Rembiesa’s affidavit, but ignores
    that Rembiesa contradicted his affidavit in his subsequent deposition testimony.
    Based on the record, Charter Oak’s claims of prejudice are disingenuous.
    Charter Oak’s position is based on the affidavit of Rembiesa, but his
    deposition testimony reveals that he did not have personal knowledge regarding
    whether Charter Oak asked for EFI Global’s files. Rembiesa Dep. at 47:9-48:11;
    54:12-22. Moreover, he testified that EFI Global indicated to him that it was willing
    to share information about its investigation and he stated that EFI Global’s
    documents and photos may have been helpful in investigating and evaluating
    Appellants’ claim. Rembiesa Dep. at 52:19-53:7; 66:18-67:3; 148:5-13. The record
    further indicates that the EFI Global investigation materials, including 65 photos of
    the truck and surrounding area, were available to Charter Oak, but Charter Oak
    made no attempt to obtain and review them before denying Appellants’ claim.
    Instead of making any effort to review these potentially helpful
    investigative materials, Charter Oak discredited them without even seeing them.
    Charter Oak claims EFI Global did not complete a sufficient fire cause and origin
    report to allow Charter Oak to determine the cause and evaluate Appellants’
    damages. However, this conclusion is premature where Charter Oak has not yet
    reviewed the EFI Global documents. Where Charter Oak simply never followed up
    to obtain cause and analysis materials available to it, we cannot conclude that
    Charter Oak’s ability to investigate was prejudiced by Appellants’ actions.
    Reasonable minds could conclude that Charter Oak was prejudiced by its own failure
    to obtain the EFI Global file and not by Appellants’ delay in providing notice.
    5.     Bad Faith
    Appellants alleged that Charter Oak denied its claim in bad faith.
    Charter Oak argued on summary judgment that its denial was based upon
    Appellants’ breaches of the notice and subrogation provisions of the Policy and,
    therefore, in good faith and reasonably justified. Appellants countered that any
    delay in notice or postfire cleanup would have only justified a reduction in recovery
    rather than a complete denial. The trial court’s judgment entry regarding summary
    judgment does not expressly address Appellants’ bad faith claim.
    The Ohio Supreme Court has determined that an insurer “fails to
    exercise good faith in processing a claim of its insured where its refusal to pay the
    claim is not predicated upon circumstances that furnish reasonable justification
    therefor.” Zoppo v. Homestead Ins. Co., 
    71 Ohio St.3d 552
    , 
    644 N.E.2d 397
     (1994),
    paragraph one of the syllabus. Reasonable justification does not exist where an
    insurer’s refusal to pay a claim is arbitrary or capricious. Hart v. Republic Mut. Ins.
    Co., 
    152 Ohio St. 185
    , 188, 
    87 N.E.2d 347
     (1949).
    Having found genuine issues of material fact as to whether Appellants
    breached the Policy and caused prejudice, we also find that there are genuine issues
    of material fact regarding whether Charter Oak denied coverage in bad faith. If
    Appellants did not breach the Policy or cause prejudice, Charter Oak would no
    longer be able to justify denying their claim. Further, Rembiesa testified that
    Charter Oak was able to assess some of the claimed damage itself, which suggests
    that a complete denial may have lacked reasonable justification. Rembiesa Dep. at
    124:24-125:12. Moreover, as discussed, there is a genuine issue of material fact
    regarding whether the EFI Global investigation documents and photographs are
    available to Charter Oak and whether the investigation materials would allow
    Charter Oak to fully assess the loss. For those reasons, we find that the trial court
    erred in granting summary judgment to Charter Oak on Appellants’ bad-faith claim.
    6.     Declaratory Judgment
    Appellants also sought declaratory judgment in its complaint against
    Charter Oak.      The trial court’s function in granting summary judgment in a
    declaratory judgment action is to expressly declare the parties’ respective rights and
    obligations. Haberley v. Nationwide Mut. Fire Ins. Co., 
    142 Ohio App.3d 312
    , 313-
    314, 
    755 N.E.2d 455
     (8th Dist.2001). The trial court determined that Appellants
    were not entitled to recover under the Policy because they had breached the notice
    provision and the breach resulted in prejudice to Charter Oak. Having found issues
    of fact regarding whether Appellants breached the Policy and, if so, whether that
    breach caused prejudice to Charter Oak, we must reverse the trial court’s award of
    summary judgment to Charter Oak on Appellants’ declaratory judgment claim.
    Appellants’ second assignment of error is sustained.
    B.     Motion to Compel
    In their first assignment of error, Appellants argue that the trial court
    erred or abused its discretion by granting summary judgment to Charter Oak
    without first considering their pending motion to compel. We will apply an abuse
    of discretion standard to review whether summary judgment should have been
    granted when Appellants’ discovery motion was pending. State ex rel. Dept. of
    Mental Health Office of Support v. Levine, 8th Dist. Cuyahoga No. 51708, 
    1987 Ohio App. LEXIS 6874
    , *4 (Mar. 19, 1987). However, “[e]ven when an abuse of discretion
    results, a judgment preventing further discovery will not be reversed unless the
    ruling causes substantial prejudice.” Braswell v. Duncan, 8th Dist. Cuyahoga No.
    72038, 
    1997 Ohio App. LEXIS 5310
    , *16 (Nov. 26, 1997), citing Shaver v. Std. Oil
    Co., 6th Dist. Huron No. H-89-58, 
    1990 Ohio App. LEXIS 6010
     (Oct. 19, 1990).
    We first clarify that only the pendency of the motion to compel is
    before us. The merit of the motion is not up for our review as the trial court merely
    declared it moot. This opinion should not be construed as a review of the merit of
    Appellants’ motion to compel.      See Bridge v. Midas Auto Experts, 8th Dist.
    Cuyahoga No. 94115, 
    2010-Ohio-4681
    , ¶ 12 (refusing to review motion that trial
    court declared moot); Canfield v. Columbia Gas Transm., LLC, 9th Dist. Lorain No.
    15CA010838, 
    2016-Ohio-5662
    , ¶ 20 (declining to review implied dismissal of
    motion to compel where the court reversed the grant of summary judgment);
    Schrock Rd. Mkts., Inc. v. Hodco Food Sys., Inc., 10th Dist. Franklin No. 00AP-1156,
    
    2001 Ohio App. LEXIS 2848
    , *11 (June 28, 2001) (ordering motion to compel
    declared as moot to be revisited by trial court on remand after appellate court
    reversed trial court’s award of summary judgment).
    With that in mind, we consider whether the trial court erred in
    granting summary judgment while Appellants’ motion to compel was pending.
    Based on the facts before us, we find that the trial court abused its discretion and
    that the trial court’s failure to consider the motion to compel prejudiced Appellants.
    Appellants’ complaint was filed on December 14, 2018. Less than
    one month later, on January 11, 2019, Charter Oak moved for summary judgment.
    The summary judgment motion largely relied on statements averred in Rembiesa’s
    affidavit. Appellants timely moved for a continuance under Civ.R. 56(F) to complete
    discovery necessary to oppose summary judgment.            The trial court granted
    Appellants 120 days to do so, but did not impose a discovery cut-off date, and
    ordered Appellants’ opposition due on June 11, 2019.
    After requesting some written discovery, Appellants deposed
    Rembiesa on May 30, 2019. Rembiesa’s deposition revealed that his affidavit was
    largely based on hearsay from other Charter Oak employees. By letter on June 10,
    2019, Appellants requested the production of certain documents not yet produced
    and dates to depose three employees Rembiesa identified. Charter Oak did not
    immediately reply. Appellants filed their opposition to summary judgment on June
    11, 2019, in accordance with the trial court’s order.
    Appellants contacted Charter Oak on July 9, 2019, this time by email,
    again seeking the discovery they sought on June 10, 2019. Citing the June 11, 2019
    summary judgment deadline, Charter Oak refused to engage in further discovery
    while the summary judgment motions were pending. Appellants sent another email
    to Charter Oak on July 10, 2019. Charter Oak replied the next day, again refusing to
    conduct further discovery.
    Appellants moved to compel discovery from Charter Oak pursuant
    to Civ.R. 37 on July 16, 2019. The basis for their motion was that Charter Oak
    refused to schedule additional depositions of Charter Oak employees after it became
    clear at Rembiesa’s deposition that he lacked personal knowledge regarding many
    aspects of the case and identified employees who did have personal knowledge. In
    addition, Appellants sought to compel the production of certain documents they
    claimed had not been produced in response to written discovery requests.
    According to Appellants, further discovery was not absolutely necessary for them to
    prevail on summary judgment, but would have allowed them to supplement the
    record with additional information to assist the trial court in its summary judgment
    determination.
    Although Appellants should have at least notified the trial court of
    the discrepancy between Rembiesa’s affidavit and deposition immediately, it raised
    the issue in three separate filings beginning with its opposition on June 11, 2019.
    Appellants again highlighted the issue in their motion to compel, filed July 16, 2019,
    and a third time in their surreply in opposition to summary judgment, filed July 18,
    2019. The trial court granted summary judgment on August 2, 2019, and declared
    Appellants’ motion to compel moot on August 5, 2019. It appears that the trial
    court’s judgment entry granting summary judgment heavily relied upon statements
    made in Rembiesa’s affidavit.
    “The Ohio Rules of Civil Procedure provide a right to the ‘liberal
    discovery of information.’” Allied Debt Collection of Virginia, L.L.C. v. Nautica
    Entertainment, L.L.C., 8th Dist. Cuyahoga No. 107678, 
    2019-Ohio-4055
    , ¶ 23,
    quoting Ward v. Summa Health Sys., 
    128 Ohio St.3d 212
    , 
    2010-Ohio-6275
    , 
    943 N.E.2d 514
    , ¶ 9. This liberal policy applies to depositions upon oral examination and
    the other discovery methods listed in Civ.R. 26(A). Allied Debt at ¶ 23.
    Appellants properly used Civ.R. 56(F) to preserve their right to
    conduct discovery before the court ruled on summary judgment. RBS Citizens, N.A.
    v. Krasnov, 8th Dist. Cuyahoga No. 100992, 
    2014-Ohio-4217
    , ¶ 42. Their motion
    specifically requested additional time to conduct discovery before responding so
    they could investigate the statements in Rembiesa’s affidavit. Where Appellants
    already filed a Civ.R. 56(F) motion, their Civ.R. 37 motion to compel should have
    raised the concern that they were not receiving the discovery that the trial court
    granted them time to pursue. Thus, by ruling on summary judgment without
    addressing Appellants’ discovery concerns, Appellants’ broad discovery rights were
    prejudiced.
    Although the trial court granted Appellants ample time to conduct
    discovery before having to respond to Charter Oak’s motion, Appellants could not
    have known Rembiesa’s affidavit was unreliable and inaccurate until after they had
    the opportunity to depose him on May 30, 2019. Deposing the employees Rembiesa
    identified as having personal knowledge of Charter Oak’s claim investigation might
    have wholly undermined the basis for Charter Oak’s motion, which is precisely what
    Appellants had requested the opportunity to do under Civ.R. 56(F).                We
    acknowledge that this opinion reverses summary judgment without the benefit of
    any additional discovery, but Appellants may not have had to initiate this appeal if
    they had been given the opportunity to conduct the limited discovery requested to
    fully refute Rembiesa’s affidavit.
    Charter Oak argues that Appellants’ motion to compel was an
    attempt to indefinitely prolong summary judgment by repeatedly extending
    discovery. We disagree. The docket does not reflect a discovery deadline and
    Appellants were granted time to conduct discovery to adequately respond to
    summary judgment. Appellants discovered that Rembiesa’s affidavit was unreliable
    within the time allotted to it under Civ.R. 56(F). They also notified the trial court,
    although not immediately, of the discovery problem and its potential impact on
    summary judgment. In this instance, where Appellants preserved their discovery
    rights under Civ.R. 56(F), could not have discovered the need for additional
    discovery until two weeks before their summary judgment opposition was due, and
    informed the trial court of a discovery dispute, the trial court abused its discretion
    and caused prejudice to Appellants by not resolving Appellants’ motion to compel
    before ruling on summary judgment.
    Appellants’ first assignment of error is sustained.      Given our
    resolution of Appellants’ second assignment of error, in which we reverse the award
    of summary judgment, and that the trial court declared Appellants’ motion to
    compel moot based on its summary judgment ruling, the motion to compel will still
    be pending before the trial court on remand. Upon remand, the trial court should
    resolve Appellants’ motion to compel.
    Judgement reversed and remanded.
    It is ordered that appellants recover from appellees costs herein taxed.
    The court finds there were reasonable grounds for this appeal.
    It is ordered that a special mandate be sent to said court to carry this judgment
    into execution.
    A certified copy of this entry shall constitute the mandate pursuant to Rule
    27 of the Rules of Appellate Procedure.
    MARY EILEEN KILBANE, JUDGE
    PATRICIA ANN BLACKMON, P.J., and
    RAYMOND C. HEADEN, J., CONCUR