Natalie Slaughter v. Des Moines University College of Osteopathic Medicine , 925 N.W.2d 793 ( 2019 )


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  •                   IN THE SUPREME COURT OF IOWA
    No. 17–1732
    Filed April 5, 2019
    NATALIE SLAUGHTER,
    Appellant,
    vs.
    DES MOINES UNIVERSITY COLLEGE OF OSTEOPATHIC MEDICINE,
    Appellee.
    Appeal from the Iowa District Court for Polk County, Jeffrey D.
    Farrell, Judge.
    Plaintiff appeals summary judgment dismissing claim that medical
    school failed to accommodate her mental disability and evidentiary ruling
    declining to impute confidential knowledge of psychotherapist to the
    school. AFFIRMED.
    John P. Roehrick of Roehrick Law Firm, P.C., Des Moines, and
    Bonnie J. Heggen, Ankeny, for appellant.
    Kelly R. Baier of Bradley & Riley PC, Cedar Rapids, and Melissa A.
    Carrington of Bradley & Riley PC, Iowa City, for appellee.
    2
    WATERMAN, Justice.
    In this appeal, we review an evidentiary ruling and summary
    judgment ending a lawsuit by a student who failed to meet academic
    requirements in medical school and sued the school for failing to
    accommodate her mental disability.              The student was treated for
    depression by a staff psychotherapist during the school year but did not
    give consent to allow the psychotherapist to discuss her depression with
    the faculty. Nor did the student inform the academic decision-makers of
    her depression until mid-December, after she had failed a required class
    and performed poorly on other classes her first semester.                 Several
    accommodations were provided or offered, but she failed another
    required class the second semester and again performed badly on other
    courses. The medical school expelled her based on her failing grades and
    lack of academic promise.
    The student filed a complaint against the medical school with the
    Iowa Civil Rights Commission and then filed this district court action
    alleging the school failed to accommodate her mental disability. She filed
    an evidentiary motion to impute her psychotherapist’s knowledge of her
    depression to the school’s academic decision-makers. The district court
    applied   statutory   confidentiality       requirements   for   mental   health
    information to deny her motion, finding the student had not waived the
    privilege, and granted the school summary judgment on her failure-to-
    accommodate claim. We retained her appeal.
    For the reasons explained below, we hold the district court
    correctly declined to impute the psychotherapist’s knowledge to the
    medical school’s academic decision-makers. We also conclude based on
    the undisputed facts that the failure-to-accommodate claim failed as a
    matter of law. The student could not show the medical school denied
    3
    any reasonable accommodation she requested or that any reasonable
    accommodation existed that would have allowed her to meet the school’s
    academic standards.            Accordingly, we affirm the district court’s
    evidentiary ruling and summary judgment.
    I. Background Facts and Proceedings.
    In August 2014, Natalie Slaughter started her first year of medical
    school at Des Moines University College of Osteopathic Medicine (DMU).
    Almost immediately, she struggled academically. Slaughter soon came to
    the attention of the Academic Progress Committee (APC), a faculty
    committee that monitors student academic performance and conducts
    academic disciplinary hearings.
    Dr. Donald Matz, chair of the APC, repeatedly warned Slaughter
    regarding her subpar academic performance, sending her letters on
    August 25, September 9 and 19, and October 10 and 15.                  Dr. Matz
    specifically warned Slaughter that she was in jeopardy of failing one or
    more of her courses. In each letter, Dr. Matz encouraged Slaughter to
    seek assistance from her course director, faculty advisor, the Center for
    Academic     Success     and    Enrichment     (CASE),   and   DMU’s     student
    counseling center.
    On September 3, Slaughter completed a client intake form at the
    student counseling center. Slaughter indicated she was seeking help for
    “high    anxiety   and   trouble    falling   asleep.”    During   her    intake
    appointment, Slaughter signed a document titled “Client Rights,
    Responsibilities, and Informed Consent.”         One of the client rights was
    “[t]o know that personal information cannot be disclosed to anyone,
    except for professional consultation or supervision, without your specific,
    written permission.”     Slaughter underwent weekly counseling sessions
    with Dr. Emily Sanders, a staff psychologist employed by DMU, from
    4
    September 9 until June 2015.           During these sessions, Slaughter
    discussed her history of depression and anxiety and often reported
    feeling worried and depressed because of her bad performance on tests.
    Slaughter did not give Dr. Sanders permission to discuss her case with
    DMU’s faculty or administrators.
    Meanwhile, on September 10, Slaughter completed an intake form
    at CASE indicating she “would like to find a study strategy that works
    best for [her].” She did not disclose her depression on the intake form.
    CASE provided Slaughter with time management strategies, electronic
    study resources, and one-on-one tutoring. Slaughter claims she talked
    to someone at CASE about the depressive symptoms she was
    experiencing and how those symptoms affected her academics, though
    she could not remember the person’s name. Slaughter also claims she
    discussed her depression with a student tutor from CASE.
    On September 20, Slaughter emailed her faculty advisor, Shelley
    Oren, about her unsuccessful performance on the second biochemistry
    test. Slaughter and Oren continued to communicate, both in person and
    by email, throughout the semester.       Slaughter did not disclose her
    depression to Oren.
    On September 26, Dr. Matz met with Slaughter to discuss her poor
    performance in Gross Anatomy and Clinical Medicine. He gave Slaughter
    tips for labeling anatomical drawings to help her study for class. During
    this meeting, Dr. Matz encouraged Slaughter to utilize resources
    available at CASE.
    At the end of the fall semester, Slaughter failed her biochemistry
    course and performed badly in Gross Anatomy and Clinical Medicine.
    On December 16, Slaughter met with the APC to discuss ways to improve
    her academic performance and to discuss her academic status. During
    5
    this meeting, Slaughter was asked to describe her study habits.
    Slaughter indicated she preferred to watch lectures online instead of
    attending class in person.       Slaughter stated she studied six to eight
    hours per day, but she was an English undergraduate major and was
    uncomfortable taking multiple-choice tests.       Slaughter did not tell the
    APC that she was experiencing depression. She stated that she was sick
    before her first biochemistry examination and that she had trouble
    sleeping the night before tests. During this meeting, Slaughter was told
    about the Extended Pathways to Success Program, a program that allows
    students who are struggling with DMU’s traditional four-year program to
    take fewer courses each semester and complete their coursework in five
    years.
    The following day, Slaughter met with Oren to discuss the APC
    meeting and the Extended Pathways Program in more detail. During this
    meeting, Slaughter disclosed for the first time that she was experiencing
    depression and did not believe she could handle a fifth year of medical
    school.     Slaughter and Oren dispute whether Slaughter had described
    her symptoms, such as difficulty falling asleep and nervousness, to Oren
    earlier in the semester. Slaughter declined Oren’s request for permission
    to speak directly with Dr. Matz. Instead, Slaughter promptly that day
    emailed Dr. Matz disclosing her depression, stating,
    [A]t the beginning of the semester I had some personal
    difficulties that I didn’t entirely feel comfortable sharing in
    such a large setting. I have struggled with depression for a
    very long time, and at the beginning of the semester I had a
    horrible relapse of sorts.       My normally well controlled
    disorder ended up severely affecting my life in ways it hasn’t
    in many years. I was barely making it through the day
    without breaking down, and all the emotional energy it took
    for me to save face at school was so exhausting that by the
    time I would get home I had difficulty focusing on my
    coursework. I was extremely demoralized because of doing
    poorly it just ended up as this vicious cycle. There would be
    6
    days where I couldn’t get anything done and then I would get
    really behind, then crammed right before the test, do poorly,
    and then go right back into depression. I started seeing a
    therapist when I was about half of the way through biochem
    and as I have been working with her my mood has improved,
    making it easier for me to focus on school.
    Slaughter also expressed her preference not to enter the Extended
    Pathways to Success Program:
    My fear is that stretching [the program] out in a longer
    period of time would be extremely detrimental for my mental
    health, I know I can handle this type of environment for
    another 3 semesters, but adding on a whole year would be
    devastating and I fear greatly that I would end up being
    severely depressed. I really want you to know that my
    resistance of going to the 5 year plan isn’t out of
    stubbornness or pride, but out of self-preservation. I truly
    believe that this option would not be beneficial to me at all
    and instead would be harmful, because my issue is finding
    the tools that work best for me and getting my depression
    under control, which would be hindered.
    Dr. Matz responded to Slaughter’s email within fifteen minutes, stating
    that he appreciated her sharing that information and that the APC
    “want[ed her] to succeed.” Dr. Matz did not share Slaughter’s email or
    any information about Slaughter’s depression with the APC.
    On December 18, Dr. Matz wrote to Slaughter to inform her that
    the APC had decided to place her on academic probation. As a standard
    term of that probation, Slaughter was required to withdraw from her
    elective courses for the next semester so she could focus on her core
    classes.   Dr. Matz again encouraged Slaughter to use the student
    counseling center and CASE, attend all classes, and enter the Extended
    Pathways to Success Program.
    On January 7, 2015, Slaughter met with Dr. Craig Canby, the
    Associate Dean for Academic Curriculum and Medical Programs, to
    discuss DMU’s policies with regard to academic probation and academic
    dismissal and to develop an action plan for the upcoming semester. The
    7
    action plan consisted of study strategies designed to help Slaughter learn
    course material.   Dr. Canby was unaware of Slaughter’s depression.
    Dr. Canby later stated that had he known, “[i]t would have changed the
    nature of [the] conversation,” and he likely would have advised her to
    seek an accommodation or to take a medical leave of absence.
    Also in early January, Oren contacted Slaughter to see whether
    she would like to talk more about the Extended Pathways Program.
    Slaughter responded that she was “doing fine” and was “still planning on
    sticking with the 4 year plan.”    Oren met with Slaughter one-on-one
    several times during the second semester to discuss her progress,
    including meetings on January 7 and 30 and April 10.           Oren told
    Slaughter that she could contact her at any time with questions.
    Slaughter continued to struggle academically throughout the
    second semester, although she ultimately passed the biochemistry
    course that she had failed first semester. Slaughter met with Dr. Matz in
    February to discuss her poor performance in her required physiology
    course. Dr. Matz explained the consequences of failing two courses in
    the first year, including possible dismissal from DMU.
    Slaughter failed physiology and performed poorly in other second
    semester courses. She ended the second semester with a GPA of 1.88,
    lower than her first semester GPA of 2.53. Under DMU policy, Slaughter
    was required to appear before the APC for a dismissal hearing for failing
    two of her required first-year courses. Slaughter attended the dismissal
    hearing with the APC on June 30. At Slaughter’s request, Dr. Sanders
    appeared as her advisor. Slaughter discussed her academic performance
    as well as her use of the DMU resources. She expressed her preference
    to retake physiology over the summer instead of entering the Extended
    Pathways Program. Slaughter told the APC that she believed most of her
    8
    struggles were due to her depression. Regardless, she argued there was
    an upward trend with her individual physiology test grades.
    On July 7, Slaughter was notified that the APC had voted to
    dismiss her from DMU due to her failing two required first-year courses
    and her lack of academic professional promise. Slaughter appealed the
    APC decision. On appeal, DMU concluded the APC complied with DMU’s
    policies and due process and affirmed Slaughter’s dismissal.
    Slaughter filed a complaint with the Iowa Civil Rights Commission,
    alleging disability discrimination in violation of the Iowa Civil Rights Act
    (ICRA).   After obtaining a right-to-sue letter, she filed this three-count
    lawsuit under the ICRA against DMU, alleging discrimination, failure to
    accommodate, and retaliation based on her mental disability.
    After conducting discovery, DMU moved for summary judgment on
    all counts.     DMU’s motion stated, “The undisputed material facts
    demonstrate that DMU reasonably accommodated Slaughter throughout
    her enrollment at DMU. Accordingly, Slaughter cannot prove her failure
    to accommodate claim.” DMU noted in its statement of undisputed facts,
    The sole accommodations that Slaughter claims she
    proposed to DMU, but did not receive, are 1) the ability to
    watch classes online, in lieu of attending them in person,
    and 2) the ability to take electives while on academic
    probation.
    DMU supported its motion with sworn testimony (deposition excerpts
    and affidavits).    Slaughter resisted and filed a cross-motion for partial
    summary judgment on her accommodation claim. She denied that the
    accommodations DMU identified were the sole accommodations she
    sought, but she did not identify what other accommodations she
    requested. In DMU’s reply to Slaughter’s resistance, it noted, “Slaughter
    has   pointed      to   no   evidence   that   she   requested   a   reasonable
    9
    accommodation that would have enabled her to meet the essential
    eligibility requirement of passing her required first-year courses.” DMU
    continued,
    Slaughter has pointed to no evidence that she could have
    been reasonably accommodated, but for DMU’s alleged lack
    of good faith . . . . Instead, Slaughter states that “we will
    never know” whether she could have performed with
    reasonable accommodations.        Such speculation is not
    sufficient to survive summary judgment.
    Slaughter also filed a “motion to determine admissibility [of evidence,]”
    which sought a ruling that imputed Dr. Sanders’s knowledge of
    Slaughter’s depression to DMU.             Slaughter argued that because
    Dr. Sanders is employed by DMU, her knowledge of Slaughter’s
    depression should be imputed to the University as of September 2014
    when their counseling sessions began—about three months before
    Slaughter first disclosed her depression to the academic decision-
    makers. DMU resisted.
    The district court determined that the psychotherapist–patient
    privilege   applied   to   the   communications   between   Slaughter   and
    Dr. Sanders and that Slaughter had not waived the privilege. The district
    court concluded, “To the extent Dr. Sanders has knowledge of
    [Slaughter’s] mental health condition pursuant to her role as a treatment
    provider, that knowledge cannot be imputed to DMU in its role as an
    academic institution.” The district court also noted provisions in Iowa
    Code chapter 228 (2014) mandated confidentiality of mental health
    information.    For those reasons, the district court denied Slaughter’s
    evidentiary motion.
    At the hearing on the motions, Slaughter abandoned her
    discrimination claim (count I) and retaliation claim (count III).       The
    district court granted summary judgment in favor of DMU dismissing
    10
    those claims, and Slaughter does not appeal those rulings. With regard
    to Slaughter’s failure-to-accommodate claim (count II), the district court
    concluded that DMU became aware of Slaughter’s mental disability on
    December 17, 2014, when she informed Oren and Dr. Matz of her
    depression. The district court rejected Slaughter’s claim that DMU failed
    to engage in good faith in an interactive process to accommodate her
    depression.
    From the fall of 2014 until the time she was dismissed in the
    spring of 2015, DMU officials consistently communicated
    with plaintiff and sought methods to help her improve her
    academic performance.        There was no breakdown in
    communications. Even viewed in the light most favorable to
    plaintiff, a reasonable fact finder could not find that DMU
    failed to act in good faith when engaging in an interactive
    process to accommodate plaintiff and assist her in satisfying
    DMU’s academic standards despite her depression.
    The court also rejected Slaughter’s argument that a reasonable
    accommodation “would have been discovered but for DMU’s bad faith.”
    The district court noted Slaughter “offers no evidence that DMU denied
    any reasonable accommodation she suggested” and that she explicitly
    conceded “there is no way of knowing whether she could have been
    successful in meeting DMU’s academic standards had she been
    accommodated differently.”      The district court entered summary
    judgment dismissing count II, stating,
    On this record, plaintiff has not suggested any
    accommodations which would have enabled her to pass her
    classes. Even viewed in the light most favorable to plaintiff,
    no reasonable factfinder could find that but for DMU’s bad
    faith, plaintiff could have satisfied DMU’s academic
    standards with a reasonable accommodation.
    Slaughter appealed, and we retained her appeal.
    11
    II. Standard of Review.
    We review rulings on the admissibility of allegedly privileged
    communications for abuse of discretion. State v. Anderson, 
    636 N.W.2d 26
    , 30 (Iowa 2001). We review rulings interpreting a statutory privilege
    for correction of errors at law.      Id.; Fagen v. Grand View Univ., 
    861 N.W.2d 825
    , 829 (Iowa 2015).
    “We review summary judgment rulings for correction of errors at
    law.”    Deeds v. City of Marion, 
    914 N.W.2d 330
    , 339 (Iowa 2018).
    “Summary judgment is proper when the movant establishes there is no
    genuine issue of material fact and it is entitled to judgment as a matter
    of law.”    
    Id. (quoting Goodpaster
    v. Schwan’s Home Serv., Inc., 
    849 N.W.2d 1
    , 6 (Iowa 2014)). “We view the record in the light most favorable
    to the nonmoving party.” 
    Id. III. Analysis.
    We first address whether the district court erred in denying
    Slaughter’s     motion     for   an   evidentiary   ruling    imputing   her
    psychotherapist’s knowledge of her mental disability to DMU’s academic
    decision-makers.     We conclude the district court correctly applied the
    statutory confidentiality requirements for mental health treatment in
    Iowa Code chapter 228 to deny Slaughter’s motion.            We next address
    whether the district court erred in granting DMU’s motion for summary
    judgment on Slaughter’s failure-to-accommodate claim. We conclude the
    district court correctly granted summary judgment for DMU based on the
    undisputed facts.        Slaughter is unable to identify any reasonable
    accommodation she requested that DMU refused. She cannot show that
    a reasonable accommodation existed that would have allowed her to
    meet DMU’s academic standards.
    12
    A. Slaughter’s       Motion      to     Impute     Her     Psychotherapist’s
    Confidential Knowledge to DMU.                 It is undisputed that Dr. Sanders
    was employed by DMU as a staff psychologist in DMU’s student
    counseling center when she treated Slaughter for depression beginning
    in September 2014. Slaughter argues that Dr. Sanders’s knowledge of
    her depression learned while treating her must be imputed to DMU
    under principles of agency law. 1 See John Q. Hammons Hotels, Inc. v.
    Acorn Window Sys., Inc., 
    394 F.3d 607
    , 611 (8th Cir. 2005) (“It has long
    been held in Iowa that where information is imparted to an employee,
    acting within the scope of his employment, the knowledge of the
    employee is imputed to the employer under principles of agency law.”).
    The district court rejected that argument, ruling that this general
    principle of agency law yields to the psychotherapist–patient privilege
    and     statutory      confidentiality       for    mental       health      treatment
    notwithstanding Dr. Sanders’s status as an employee of DMU. This is a
    question of first impression in Iowa. 2
    We begin by addressing the scope of the statutory restrictions on
    sharing mental health treatment information. We then address whether
    the statutory nondisclosure requirements trump the general principle of
    agency law imputing an employee’s knowledge to the employer.
    1Slaughter   also argues that the knowledge of Oren, her faculty adviser, should
    be imputed on DMU. However, the record does not show that Slaughter discussed her
    depression with Oren at any time before the APC meeting on December 16, 2014.
    Slaughter told Oren about her depression the following day, immediately before
    Slaughter emailed Dr. Matz disclosing her depression for the first time. Because Oren
    only knew of Slaughter’s disability minutes before Slaughter disclosed it to Dr. Matz, we
    see no basis for reversal.
    2In Deeds, we declined to impute a physician’s knowledge of a job applicant’s
    disability to the prospective employer, City of Marion, because the record showed the
    physician (hired by the city to perform preemployment physicals) was an independent
    contractor, not the city’s employee or 
    agent. 914 N.W.2d at 349
    .
    13
    1. Statutory prohibitions on disclosure of mental health information.
    The district court relied on two Iowa statutes protecting the privacy of
    mental health information: Iowa Code sections 622.10 and 228.2. We
    will address each in turn. Section 622.10 codifies the psychotherapist–
    patient privilege for evidentiary purposes and provides,
    A . . . mental health professional, . . . who obtains
    information by reason of the person’s employment . . . shall
    not be allowed, in giving testimony, to disclose any
    confidential communication properly entrusted to the person
    in the person’s professional capacity, and necessary and
    proper to enable the person to discharge the functions of the
    person’s office according to the usual course of practice or
    discipline.
    Iowa Code § 622.10(1). The term “mental health professional” includes
    psychologists licensed under Iowa Code chapter 154B. 
    Id. § 622.10(7).
    The parties agree that Dr. Sanders is a mental health professional within
    the meaning of section 622.10.      “The privilege [of Iowa Code 622.10]
    extends to medical records that contain information which would be
    inadmissible at trial as oral testimony from the physician.”           State v.
    Eldrenkamp, 
    541 N.W.2d 877
    , 881 (Iowa 1995). The testimonial privilege
    in   section   622.10   also   limits    discovery     into   physician–patient
    communications.     Chung v. Legacy Corp., 
    548 N.W.2d 147
    , 151 (Iowa
    1996).
    The purpose of the psychotherapist–patient “privilege is ‘to promote
    free and full communication between a patient and his doctor so that the
    doctor will have the information necessary to competently diagnose and
    treat the patient.’ ”   
    Fagen, 861 N.W.2d at 831
    –32 (quoting State v.
    Heemstra, 
    721 N.W.2d 549
    , 560–61 (Iowa 2006)). We construe section
    622.10 liberally to carry out this purpose.          
    Id. “We have
    repeatedly
    emphasized ‘the importance of maintaining confidentiality in mental
    health treatment.’ ”    In re A.M., 
    856 N.W.2d 365
    , 377 (Iowa 2014)
    14
    (quoting State v. Thompson, 
    836 N.W.2d 470
    , 483 (Iowa 2013)). Indeed,
    “[t]he     American    Psychiatric   Association   has   recognized      that
    confidentiality is essential to effective treatment.”    
    Id. “[A] right
    as
    valuable as a psychotherapist privilege should not be deemed to be
    waived by implication except under the clearest of circumstances.”
    
    Heemstra, 721 N.W.2d at 560
    .
    The district court ruled that section 622.10 applies to preclude
    imputing Dr. Sanders’s knowledge gained treating Slaughter to DMU.
    We reach a different conclusion. “The physician–patient rule provided in
    section 622.10 is an evidentiary rule rather than a substantive right.”
    Roosevelt Hotel Ltd. P’ship v. Sweeney, 
    394 N.W.2d 353
    , 355 (Iowa 1986).
    We have not applied section 622.10 outside of litigation to mandate
    confidentiality of physician–patient communications. See 
    id. (noting “the
    medical profession’s self-imposed standard of conduct, originating in the
    Hippocratic oath, that a physician not disclose a patient’s confidences
    without the patient’s consent, except as authorized or required by law”).
    Accordingly, we do not rely on section 622.10 here.
    The district court, however, properly relied on Iowa Code section
    228.2, which more broadly restricts disclosure of mental health
    information.
    Except as specifically authorized in [sections not relevant
    here], a mental health professional, data collector, or
    employee or agent of a mental health professional, of a data
    collector, or of or for a mental health facility shall not
    disclose or permit the disclosure of mental health
    information.
    Iowa Code § 228.2(1). Chapter 228 permits certain limited disclosures.
    For example, a patient eighteen years or older may consent to the
    disclosure of mental health information.       
    Id. § 228.3(1).
        Slaughter,
    15
    however, did not give Dr. Sanders consent to divulge Slaughter’s
    depression to DMU’s academic decision-makers.
    Slaughter instead relies on another exception stating, “Mental
    health information relating to an individual may be disclosed to other
    providers of professional services or their employees or agents if and to
    the extent necessary to facilitate the provision of administrative and
    professional services to the individual.” 
    Id. § 228.5(4).
    Slaughter argues
    that section 228.5(4) required Dr. Sanders to disclose Slaughter’s name
    and diagnosis to DMU’s accommodation specialists so they could provide
    Slaughter with services.
    The district court correctly found this disclosure provision to be
    inapplicable. “Professional services” are defined to “mean[] diagnostic or
    treatment services for a mental or emotional condition provided by a
    mental    health     professional.”      
    Id. § 228.1(8).
         DMU’s      academic
    accommodation specialists are not mental health professionals who
    would     diagnose     or   treat     Slaughter’s    anxiety    and      depression.
    “Administrative information” relates to billing information but does not
    include the patient’s diagnosis. 
    Id. § 228.1(1).
    Section 228.5(4) would
    not allow Dr. Sanders to disclose Slaughter’s depression to DMU’s
    academic decision-makers.           In addition, the Federal Health Insurance
    Portability   and     Accountability     Act    of   1996      (HIPAA)    mandates
    confidentiality of mental health treatment.             See generally Pub. L.
    No. 104–191, 110 Stat. 1936 (codified in scattered sections of 18, 26, 29,
    and 42 U.S.C.); Harrold-Jones v. Drury, 
    422 P.3d 568
    , 570–77 (Alaska
    2018) (noting “cultural shift emphasizing medical privacy” and reviewing
    HIPPA requirements and interplay with state law); In re 
    A.M., 856 N.W.2d at 379
    –80 (reviewing HIPAA privacy regulations); 45 C.F.R. pts. 160, 164
    (2014) (HIPAA privacy regulations).
    16
    The district court correctly concluded that Dr. Sanders was
    prohibited from divulging Slaughter’s mental health information to DMU
    without a waiver from Slaughter, which she had not provided. Indeed,
    other courts have recognized a psychotherapist’s tort liability for
    unauthorized disclosure of a patient’s confidential information. See, e.g.,
    Gracey v. Eaker, 
    837 So. 2d 348
    , 353, 357 (Fla. 2002).         The statutory
    protections against disclosure of mental health information do not
    depend on who pays the therapist’s salary.         The same confidentiality
    applies whether the therapist is in private practice or a university
    employee.     A contrary holding would have a chilling effect on the
    willingness of students to open up to psychotherapists employed by their
    university.
    2. Exceptions to agency law principles generally imputing an
    employee’s knowledge to the employer.        Slaughter nevertheless argues
    that under principles of agency law, Dr. Sanders’s knowledge of
    Slaughter’s disability should be imputed to DMU’s academic decision-
    makers for purposes of determining whether DMU failed to reasonably
    accommodate her.        “Iowa subscribes to the well-settled rule that
    ‘ordinarily knowledge of an agent is imputed to the principal.’ ” John Q.
    Hammons Hotels, 
    Inc., 394 F.3d at 611
    (quoting Mechanicsville Tr. & Sav.
    Bank v. Hawkeye-Sec. Ins., 
    158 N.W.2d 89
    , 91 (Iowa 1968)). But here,
    this   general   rule   must   yield    to   an   exception   for   privileged
    communications.
    The Restatement (Third) of Agency provides,
    For purposes of determining a principal’s legal
    relations with a third party, notice of a fact that an agent
    knows or has reason to know is imputed to the principal if
    knowledge of the fact is material to the agent’s duties to the
    principal, unless the agent
    ....
    17
    (b) is subject to a duty to another not to disclose the
    fact to the principal.
    Restatement (Third) of Agency § 5.03(b), at 359 (Am. Law Inst. 2006)
    [hereinafter Restatement (Third)].
    Because Dr. Sanders owes a statutory duty to Slaughter not to
    disclose the information she learns during her counseling sessions,
    Dr. Sanders’s knowledge of Slaughter’s disability cannot be imputed to
    the academic decision-makers at DMU.         See Reinninger v. Prestige
    Fabricators, Inc., 
    523 S.E.2d 720
    , 725 (N.C. Ct. App. 1999) (holding that
    a   company     physician’s    knowledge    gained    from    confidential
    communications with employee–patient could not be imputed to the
    employer to show that there was improper ex parte communication
    between the employer and physician); Restatement (Third) § 5.03(b)
    cmt. e, at 374–75; see also Farnsworth v. Hazelett, 
    197 Iowa 1367
    , 1373,
    
    199 N.W. 410
    , 413 (1924) (“When [the knowledge] has been acquired
    confidentially as attorney for a former client in a prior transaction, the
    reason of the rule ceases, and in such a case an agent would not be
    expected to do that which would involve the betrayal of professional
    confidence; and his principal ought not to be bound by his agent’s secret
    and confidential information.” (alteration in original) (quoting Akers v.
    Rowan, 
    12 S.E. 165
    , 172 (S.C. 1890))).
    We hold the disclosure restrictions in Iowa Code chapter 228 and
    HIPAA fall within this exception to the general principle of agency law
    imputing an employee’s knowledge to the employer. The district court
    correctly ruled that confidential information Dr. Sanders learned while
    treating Slaughter is not imputed to DMU. We affirm the ruling denying
    Slaughter’s evidentiary motion.
    18
    B. Slaughter’s Failure-to-Accommodate Claim.              The district
    court    granted   DMU’s   motion     for   summary    judgment      dismissing
    Slaughter’s claim the medical school failed to accommodate her mental
    disability.   Slaughter argues questions of fact precluded summary
    judgment. DMU argues summary judgment was correctly granted based
    on the undisputed facts. We begin by reviewing the governing law. We
    then determine whether the district court correctly applied the law to this
    factual record.
    1. Failure-to-accommodate claims in higher education.        Slaughter
    brought her action under the ICRA.            The ICRA “shall be construed
    broadly to effectuate its purposes.”        Iowa Code § 216.18(1).    “It is an
    unfair or discriminatory practice for any educational institution to
    discriminate on the basis of . . . disability in any program or activity.” 
    Id. § 216.9(1).
      In Palmer College of Chiropractic v. Davenport Civil Rights
    Commission, we reviewed disability claims against a chiropractic school.
    
    850 N.W.2d 326
    , 328–29 (Iowa 2014). We looked to cases interpreting
    the Americans with Disabilities Act (ADA) and the Rehabilitation Act as
    well as employment discrimination cases for guidance analyzing
    disability discrimination claims brought under the ICRA against a
    graduate school.     
    Id. at 333–34.
       We acknowledged courts owe “some
    deference to the institution’s professional or academic judgment” in
    determining its obligation to reasonably accommodate a student’s
    disability. 
    Id. at 337.
    But we concluded the educational institution
    has a “real obligation” to seek out “suitable means of
    reasonably accommodating” individuals with disabilities and
    to submit “a factual record indicating” it “conscientiously
    carried out this statutory obligation.”       That obligation
    requires an individualized and extensive inquiry—an
    institution must “carefully consider[] each disabled student’s
    particular limitations and analyz[e] whether and how it
    might accommodate that student in a way that would allow
    19
    the student to complete the school’s program without
    lowering academic standards.”
    
    Id. (alterations in
    original) (citation omitted) (first quoting Wynne v. Tufts
    Univ. Sch. of Med., 
    932 F.2d 19
    , 25–26 (1st Cir. 1991); then quoting
    Wong v. Regents of Univ. of Cal., 
    192 F.3d 807
    , 826 (9th Cir. 1999)).
    Judicial deference to the institution is especially appropriate for
    purely academic requirements. See Regents of Univ. of Mich. v. Ewing,
    
    474 U.S. 214
    , 225, 
    106 S. Ct. 507
    , 513 (1985) (“When judges are asked
    to review the substance of a genuinely academic decision, such as this
    one, they should show great respect for the faculty’s professional
    judgment.       Plainly, they may not override it unless it is such a
    substantial departure from accepted academic norms as to demonstrate
    that the person or committee responsible did not actually exercise
    professional judgment.” (Footnote omitted.)); see also 
    Palmer, 850 N.W.2d at 339
    (applying Ewing to evaluate requested accommodation to
    technical standards in chiropractic program).
    The student asserting a failure-to-accommodate claim must show
    that (1) she is disabled, (2) the defendant had notice of her disability,
    (3) she is an “otherwise qualified” student either with or without a
    reasonable accommodation, and (4) the defendant failed to provide
    reasonable accommodations. Mershon v. St. Louis Univ., 
    442 F.3d 1069
    ,
    1076–77 (8th Cir. 2006); see also 
    Palmer, 850 N.W.2d at 334
    .                      “A . . .
    disabled person is ‘otherwise qualified’ to participate in a program if she
    can meet its necessary requirements with reasonable accommodation.”
    Kaltenberger v. Ohio Coll. of Podiatric Med., 
    162 F.3d 432
    , 435 (6th Cir.
    1998). 3
    3See  also 
    Palmer, 850 N.W.2d at 334
    (defining “qualified individual” under the
    Rehabilitation Act as someone “who meets the academic and technical standards
    requisite to admission or participation in the recipient’s education program or activity,”
    34 C.F.R. § 104.3(l)(3) (2013), and defining a “qualified individual with a disability”
    20
    The student “bears the initial burden of demonstrating that he
    requested      reasonable       accommodations         ...     and     that     those
    accommodations would render him otherwise qualified” to meet the
    educational institution’s essential eligibility requirements. 
    Mershon, 442 F.3d at 1077
    . As we have said in the employment context, “the plaintiff
    must produce enough evidence to make a facial showing that reasonable
    accommodation is possible.” Boelman v. Manson State Bank, 
    522 N.W.2d 73
    , 80 (Iowa 1994). “This showing is not an onerous one and requires no
    more of the employee than to propose an accommodation and present
    testimony of its feasibility.”      
    Goodpaster, 849 N.W.2d at 17
    ; see also
    Miceli v. JetBlue Airways Corp., 
    914 F.3d 73
    , 83 (1st Cir. 2019) (affirming
    summary judgment for employer and stating the employee’s request for
    accommodation for her depression and PTSD “must comprise more than
    a cryptic communication to be deciphered by the recipient” and
    “[i]mportantly, such a request must illuminate the linkage between the
    requestor’s disability and the requested accommodation”).
    An accommodation is unreasonable “if it requires ‘a fundamental
    alteration’ ” to the academic program.             
    Palmer, 850 N.W.2d at 336
    (quoting Se. Cmty. Coll. v. Davis, 
    442 U.S. 397
    , 410–12, 
    99 S. Ct. 2361
    ,
    2369–70 (1979)).       “It is beyond question that it would fundamentally
    alter the nature of a graduate program to require the admission of a
    disabled    student     who    cannot,     with   reasonable      accommodations,
    otherwise meet the academic standards of the program.” 
    Mershon, 442 F.3d at 1076
    .
    _______________________
    under the ADA as someone “who, with or without reasonable modifications to rules,
    policies, or practices . . . or the provision of auxiliary aids and services, meets the
    essential eligibility requirements for the receipt of services or the participation in
    programs or activities provided,” 42 U.S.C. § 12131(2) (2006)).
    21
    The student’s request for accommodations triggers the interactive
    process. 
    Id. at 1077;
    see also Zukle v. Regents of the Univ. of Cal., 
    166 F.3d 1041
    , 1046–47 (9th Cir. 1999). In the employment context,
    [t]o show that an employer failed to participate in the
    interactive process, an employee must show that: (1) the
    employer knew of the employee’s disability; (2) the employee
    requested accommodations or assistance; (3) the employer
    did not in good faith assist the employee in seeking
    accommodations; and (4) the employee could have been
    reasonably accommodated but for the employer’s lack of
    good faith.
    Kallail v. Alliant Energy Corp. Servs., Inc., 
    691 F.3d 925
    , 933 (8th Cir.
    2012). The parties agree we should use this standard in the educational
    context when evaluating failure-to-accommodate claims under the ICRA.
    2. DMU’s actions in attempting to accommodate Slaughter.       DMU
    agrees that Slaughter is disabled within the meaning of the ICRA, that
    DMU had notice of her mental disability, and that the interactive process
    was triggered by Slaughter’s email of December 17, 2014. The parties
    agree that without an accommodation, Slaughter was not a qualified
    individual for DMU’s medical degree program. It is undisputed that she
    failed two required courses and performed poorly in other courses her
    first year.   Her second semester GPA declined to 1.88 from a first
    semester GPA of 2.53, lowering her cumulative GPA to 2.19. Her poor
    performance provided grounds for her expulsion under DMU’s academic
    standards. She does not appeal the district court’s summary judgment
    dismissing her disability discrimination and retaliation claims. The sole
    issue is whether the district court erred by granting summary judgment
    on her failure-to-accommodate claim.
    The district court relied on undisputed facts.       DMU offered
    Slaughter the Extended Pathways to Success Program, extending the
    medical school program a fifth year, which she refused. DMU provided
    22
    her weekly psychotherapy at no cost and one-on-one tutoring throughout
    her first year, as well as regular consultations with her faculty advisor
    and Dr. Matz, the chair of the APC. She still failed to meet the academic
    requirements.   At Slaughter’s request, DMU permitted her to monitor
    lectures online instead of sitting in the classroom.       She asked for
    permission to continue taking elective courses while on academic
    probation, which DMU refused. DMU’s policy is to defer elective courses
    to enable the student struggling on academic probation to concentrate on
    required courses. We defer to DMU’s academic judgment. See 
    Ewing, 474 U.S. at 225
    , 106 S. Ct. at 513; see also Shaikh v. Lincoln Mem’l
    Univ., 608 F. App’x 349, 355 (6th Cir. 2015) (holding as a matter of law
    that a medical student’s request for a decelerated five-year rather than a
    four-year curriculum was not a reasonable accommodation). Slaughter
    never explained how increasing her workload with electives would have
    helped her pass the core courses.       She never asked for an academic
    withdrawal or medical leave. She never asked for additional time during
    examinations.    She never asked for additional tutoring, academic
    counseling, or psychotherapy beyond that already provided to her. She
    never asked for any additional physical assistance. She was denied no
    request for equipment or technical support.
    DMU interacted extensively with Slaughter to help her meet its
    academic standards before and after she disclosed her depression. We
    decline to disregard DMU’s efforts to accommodate Slaughter’s academic
    struggles that preceded her disclosure.       She attributes her academic
    struggles to her depression, and the extra assistance DMU provided her
    was to assist her academic performance.        The district court correctly
    concluded,
    23
    Arguably, DMU’s actions were not specifically directed at
    accommodating plaintiff’s claimed disability of depression.
    However, DMU consistently worked with plaintiff and offered
    options and resources to help her succeed as a student, and
    it is immaterial whether those actions are characterized as
    efforts to accommodate her disability or efforts to improve
    her academic performance. The fact that DMU offered the
    same types of services and resources to other students who
    do not have disabilities cannot be held against the
    university. What counts is whether DMU engaged in a
    process with plaintiff that would allow the parties to discover
    reasonable accommodations that would allow plaintiff to
    succeed with her coursework.
    (Citation omitted.) Similarly, in Halpern v. Wake Forest University Health
    Sciences, the United States Court of Appeals for the Fourth Circuit
    weighed a medical school’s efforts to assist a struggling student before
    and      after   he   disclosed   his    anxiety   disorder   and    attention
    deficit/hyperactivity disorder (ADHD).        
    669 F.3d 454
    , 466 (4th Cir.
    2012).     The Fourth Circuit affirmed summary judgment, dismissing a
    failure-to-accommodate mental disability claim based on the school’s
    “significant efforts throughout the period of Halpern’s enrollment to help
    him satisfy its academic and professional standards.”         
    Id. That court
    saw no reason to disregard assistance provided before the plaintiff
    disclosed his mental diagnosis, nor do we.               In any event, the
    psychotherapy provided by Dr. Sanders throughout the year was
    specifically treating Slaughter’s depression.
    We agree with the district court that Slaughter has failed to
    identify any reasonable accommodation she requested that DMU refused.
    She named no such requested accommodation in resisting summary
    judgment, in her appellate briefs, or in her counsel’s oral argument in
    this appeal.
    This case is unlike Dean v. University at Buffalo School of Medicine
    & Biomedical Sciences, in which the medical student suffering from
    24
    depression actually “requested a three-month leave to seek medical
    treatment and study” for a required examination. 
    804 F.3d 178
    , 190–91
    (2d Cir. 2015). The school denied his request. 
    Id. at 191.
    The district
    court granted summary judgment dismissing his ADA failure-to-
    accommodate claim.          
    Id. at 182.
           The appellate court reversed,
    concluding the student met his initial burden resisting summary
    judgment by showing the existence of an accommodation he requested
    that would allow him to meet the essential requirements of the program
    and that a jury could find the abbreviated study time offered by the
    school would be ineffective. 
    Id. at 190–91.
    The Dean court noted the
    plaintiff “offered evidence to establish that he was not treated in an
    evenhanded manner with respect to similarly situated students.” 
    Id. at 189.
    By contrast, Slaughter never asked DMU for medical leave and
    offered no evidence that similarly situated students were treated more
    favorably.    Apart from what she requested while a student at DMU,
    Slaughter subsequently failed to identify any possible accommodation
    she claims could have enabled her to meet DMU’s academic standards.
    Slaughter and her counsel, prior to summary judgment, were well aware
    of Dr. Canby’s testimony that he would have considered offering her a
    medical leave. Nevertheless, Slaughter from the inception of this lawsuit
    through oral argument and resolution of this appeal never mentioned
    medical leave as a possible accommodation she would have accepted.
    She made no claim for medical leave in her district court resistance to
    summary judgment or at any point in this appeal. It is not the court’s
    role to propose medical leave on her behalf. 4
    4It may well be that Slaughter did not want medical leave for the same reasons
    she expressly declined the offer to enter into the Extended Pathways to Success
    25
    We decline to speculate that continued interaction would have
    revealed a reasonable accommodation that Slaughter and her counsel
    had yet to discover.       See Hlubek v. Pelecky, 
    701 N.W.2d 93
    , 96 (Iowa
    2005) (“Speculation is not sufficient to generate a genuine issue of fact.”).
    We are applying the plain meaning of our rule of civil procedure
    governing summary judgment, which provides,
    When a motion for summary judgment is made and
    supported as provided in this rule, an adverse party may not
    rest upon the mere allegations or denials in the pleadings,
    but the response, by affidavits or as otherwise provided in
    this rule, must set forth specific facts showing that there is a
    genuine issue for trial. If the adverse party does not so
    respond, summary judgment, if appropriate, shall be
    entered.
    Iowa R. Civ. P. 1.981(5). As we have long emphasized,
    The resistance must set forth specific facts which constitute
    competent evidence showing a prima facie claim.           By
    requiring the resister to go beyond generalities, the basic
    purpose of summary judgment procedure is achieved: to
    weed out “[p]aper cases and defenses” in order “to make way
    for litigation which does have something to it.”
    Thompson v. City of Des Moines, 
    564 N.W.2d 839
    , 841 (Iowa 1997)
    (alteration in original) (quoting Fogel v. Trs. of Iowa Coll., 
    446 N.W.2d 451
    , 454 (Iowa 1989)).
    Summary judgment is not a dress rehearsal or practice run;
    “it is the put up or shut up moment in a lawsuit, when a
    [nonmoving] party must show what evidence it has that
    would convince a trier of fact to accept its version of the
    events.”
    _______________________
    Program. In any event, “[w]hile allowing a medical leave of absence might, in some
    circumstances, be a reasonable accommodation, ‘[a]n employer is not required by the
    ADA . . . to provide an unlimited absentee policy.’ ” Brannon v. Luco Mop Co., 
    521 F.3d 843
    , 849 (8th Cir. 2008) (citation omitted) (quoting Buckles v. First Data Res., Inc., 
    176 F.3d 1098
    , 1101 (8th Cir. 1999); see also 
    id. (affirming summary
    judgment for employer
    on grounds that employee “failed to demonstrate that her requested accommodation of
    additional time off to recuperate would have enabled her to have consistent attendance
    at work”).
    26
    Hammel v. Eau Galle Cheese Factory, 
    407 F.3d 852
    , 859 (7th Cir. 2005)
    (quoting Schacht v. Wis. Dep’t of Corr., 
    175 F.3d 497
    , 504 (7th Cir. 1999),
    overruled on other grounds as stated in Higgins v. Mississippi, 
    217 F.3d 951
    , 954 (7th Cir. 2000); see also Drainage Dist. No. 119 v. Incorporated
    City of Spencer, 
    268 N.W.2d 493
    , 499 (Iowa 1978) (“The purpose of
    summary judgment is to enable a judgment to be obtained promptly and
    without the expense of a trial when there is no genuine and material fact
    issue present.”); Bauer v. Stern Fin. Co., 
    169 N.W.2d 850
    , 853 (Iowa
    1969) (“The purpose of all summary judgment rules is to avoid useless
    trials. . . . [A] party may not ‘rest upon the mere allegations or denials of
    his pleading.’ He must set forth specific facts showing there is a genuine
    issue.     He cannot merely say there is one; but it must appear ‘by
    affidavits or otherwise’ that this is the case.”); James v. Swiss Valley Ag
    Serv., 
    449 N.W.2d 886
    , 888 (Iowa Ct. App. 1989) (“Summary judgment
    procedure is properly regarded not as a disfavored procedural shortcut,
    but rather as an integral part of the Federal Rules as a whole, which are
    designed ‘to secure the just, speedy and inexpensive determination of
    every action.’ ” (quoting Celotex Corp. v. Catrett, 
    477 U.S. 317
    , 327, 
    106 S. Ct. 2548
    , 2555 (1986))).
    We need not decide whether DMU should have done more to
    engage in the interactive process with Slaughter. 5                To avoid summary
    5Thiscase is factually distinguishable from Taylor v. Phoenixville School District,
    
    184 F.3d 296
    (3d Cir. 1999). The plaintiff in Taylor, a secretary to an elementary school
    principal, had performed her job with exemplary reviews for almost twenty years until
    she began experiencing the onset of a manic episode while at work. 
    Id. at 302.
    The
    plaintiff took a leave of absence and was admitted to a psychiatric hospital where she
    was diagnosed with bipolar disorder. 
    Id. at 302–03.
    After approximately three weeks of
    hospitalization, the plaintiff was discharged with orders to continue taking medication
    and meeting with a psychiatrist. 
    Id. at 303.
    The plaintiff returned to work and sought
    accommodations from her employer. 
    Id. Instead of
    offering accommodations, her
    employer increased the difficulty of her job and began documenting her mistakes. 
    Id. at 303–05.
    The plaintiff was eventually terminated from her position. 
    Id. at 305.
                                                27
    judgment, Slaughter had to make a facial showing that a reasonable
    accommodation existed that could have enabled her to meet the medical
    school’s academic requirements.             She made no such showing.            Other
    courts        have   affirmed   summary          judgment    dismissing      failure-to-
    accommodate claims when the plaintiff lacked evidence that a reasonable
    accommodation existed, even if the defendant had failed to engage in an
    adequate interactive process. See, e.g., Stern v. St. Anthony’s Health Ctr.,
    
    788 F.3d 276
    , 293 (7th Cir. 2015) (“But regardless of the state of the
    record, an employer’s failure ‘to engage in the required [interactive]
    process . . . need not be considered if the employee fails to present
    evidence sufficient to reach the jury on the question of whether she was
    able     to    perform   the    essential    functions      of   her   job    with   an
    accommodation.’ ” (alterations in original) (quoting Basden v. Prof’l
    Transp., Inc., 
    714 F.3d 1034
    , 1039 (7th Cir. 2013))); EEOC v. Ford Motor
    Co., 
    782 F.3d 753
    , 766 (6th Cir. 2015) (concluding that if an employee
    cannot        generate   a   fact   question      as   to   whether    a     reasonable
    accommodation, the employer will not be liable “[e]ven if [the employer]
    did not put sufficient effort into the ‘interactive process’ of finding an
    accommodation”); Jacobs v. N.C. Admin. Office of the Cts., 
    780 F.3d 562
    ,
    581 (4th Cir. 2015) (“However, an employer will not be liable for failure to
    engage in the interactive process if the employee ultimately fails to
    _______________________
    The Taylor court determined that “[a] reasonable jury could conclude that the
    school district did not engage in an interactive process of seeking accommodations and
    is responsible for the breakdown in the [interactive] process.” 
    Id. at 315.
    The court
    concluded, “Given the evidence [the plaintiff] presents of bad faith on the school
    district’s part, we will not decide on summary judgment that it would have been
    fruitless for the school district to make some modest and fairly obvious efforts to
    accommodate.”        
    Id. at 319
    (emphasis added); see also 
    id. (discussing possible
    reasonable accommodations). The Third Circuit noted, however, that if the jury
    determined the employer had not caused the breakdown in the interactive process, the
    plaintiff still “must demonstrate that a specific, reasonable accommodation would have
    allowed her to perform the essential functions of her job.” 
    Id. at 320.
                                           28
    demonstrate the existence of a reasonable accommodation that would
    allow her to perform the essential functions of the position.”); Jones v.
    Nationwide Life Ins., 
    696 F.3d 78
    , 91 (1st Cir. 2012) (noting “[a]n
    employer’s duty to accommodate does not arise unless (at a bare
    minimum) the employee is able to perform the essential functions of [his]
    job with an accommodation[,]” and “[i]t was [the employee’s] burden ‘to
    proffer accommodations that were reasonable under the circumstances’ ”
    (quoting Jones v. Walgreen Co., 
    679 F.3d 9
    , 19 & n.6 (1st Cir. 2012)));
    Hennagir v. Utah Dep’t of Corr., 
    587 F.3d 1255
    , 1265 (10th Cir. 2009)
    (“Even if [an employer] fail[s] to fulfill its interactive obligations to help
    secure a [reasonable accommodation], [the plaintiff] will not be entitled to
    recovery unless [s]he can also show that a reasonable accommodation
    was possible. . . .” (alterations in original) (quoting Smith v. Midland
    Brake, Inc., 
    180 F.3d 1154
    , 1174 (10th Cir. 1999) (en banc))); McBride v.
    BIC Consumer Prods. Mfg. Co., 
    583 F.3d 92
    , 101 (2d Cir. 2009) (“The
    employer’s failure to engage in such an interactive process, however,
    does not relieve a plaintiff of her burden of demonstrating, following
    discovery, that some accommodation of her disability was possible.”). 6
    But see Snapp v. United Transp. Union, 
    889 F.3d 1088
    , 1100 (9th Cir.
    2018) (taking minority view by holding at summary judgment stage
    employer has the burden to show no reasonable accommodation existed),
    cert. denied, 
    139 S. Ct. 817
    (2019).
    In Stern v. University of Osteopathic Medicine & Health Sciences,
    the Eighth Circuit affirmed summary judgment dismissing a medical
    student’s failure-to-accommodate claims under the ICRA and federal law.
    6The    court in Snapp v. United Transportation Union set fort the foregoing
    authorities in its opinion. 
    889 F.3d 1088
    , 1099–1100 (9th Cir. 2018 (Meloy, J.),
    cert. denied, 
    139 S. Ct. 817
    (2019).
    29
    
    220 F.3d 906
    , 908–09 (8th Cir. 2000). The student notified the medical
    school that he had dyslexia and requested accommodations on multiple-
    choice exams to allow him to explain answers by essay or through oral
    questioning.     
    Id. at 907.
             The medical school offered different
    accommodations—someone reading the questions to the student on
    audiotape, a private room, and additional time for the exams; the student
    nevertheless failed too many exams to stay enrolled.                   
    Id. The district
    court granted summary judgment on grounds the school reasonably
    accommodated him as a matter of law.                  
    Id. at 907–08.
            The student
    appealed, arguing “the medical school had failed to engage in an
    interactive process with him to determine what accommodations for his
    disability were reasonable.” 
    Id. at 908.
    The Eighth Circuit affirmed the
    summary judgment because “Stern did not provide probative evidence [of
    a reasonable accommodation] that would permit a fact finder to rule in
    his favor without engaging in speculation.” 
    Id. at 909.
    Similarly, in Mershon, the Eighth Circuit affirmed summary
    judgment       dismissing       ADA              failure-to-accommodate          claims,
    notwithstanding a disabled student’s evidence the University failed to
    engage   in    the   interactive     process,       because      the    sight-impaired,
    wheelchair-bound      student      failed    to     meet   his   “initial     burden   of
    demonstrating that reasonable accommodations would render him
    qualified for admission into the graduate 
    school.” 442 F.3d at 1078
    (noting deference due graduate school’s academic judgment). Slaughter’s
    claim fails for the same reason. DMU was entitled to summary judgment
    on this record based on Slaughter’s failure to make a facial showing of
    any reasonable accommodation that could have enabled her to meet
    DMU’s academic requirements. See 
    id. 30 This
    case stands in sharp contrast to Palmer. In Palmer, a blind
    student requested accommodations to meet technical requirements in a
    graduate program at a chiropractic 
    school. 850 N.W.2d at 329
    –30.
    Palmer’s technical requirements included the ability to interpret and
    make diagnoses based on radiographic images (x-ray films). 
    Id. at 330,
    345.   The student asked that a “sighted assistant” describe what the
    images depicted so that the student could then make interpretive
    diagnoses. 
    Id. at 330.
    Palmer refused, on grounds that the requested
    accommodation “would fundamentally alter the institution’s educational
    program.” 
    Id. The student
    filed a complaint with the Davenport Civil
    Rights Commission. 
    Id. at 331.
    The commission conducted a two-day
    evidentiary hearing and issued a final order with extensive findings of
    fact and conclusions of law that Palmer violated the ICRA and ADA by
    refusing the requested accommodation.       
    Id. at 332.
      The commission
    relied on evidence that Palmer previously graduated blind students from
    its chiropractic program, that Palmer’s California campus had already
    waived    similar   vision-specific   competency    requirements   without
    compromising its accreditation, that many practicing chiropractors
    outsource the interpretation of radiographic images, and that Palmer
    failed to present evidence state licensing boards would exclude blind
    chiropractors. 
    Id. On judicial
    review, our court affirmed the commission
    based on those factual findings. 
    Id. at 344–46.
    In Palmer, the school violated the ICRA by denying the student’s
    requested accommodation of a sighted assistant to enable him to satisfy
    course requirements.     
    Id. at 330,
    345.   By contrast, Slaughter cannot
    identify any accommodation that she requested and DMU refused that
    could have enabled her to meet her school’s academic requirements. In
    Palmer, we relied on evidence that other blind students were allowed to
    31
    graduate.     
    Id. at 331.
            Slaughter, however, does not claim any other
    medical students with depression were granted accommodations DMU
    denied to her.
    Medical schools must prepare their students for a demanding
    profession. See Ohio Civil Rights Comm’n v. Case W. Reserve Univ., 
    666 N.E.2d 1376
    , 1387 (Ohio 1996) (“[G]raduates must have the knowledge
    and skills to function in a broad variety of clinical situations and to
    render a wide spectrum of patient care.”).             Graduate schools are not
    required to lower their academic standards to accommodate a student’s
    disability.   
    Palmer, 850 N.W.2d at 337
    .              Appellate courts reviewing
    records comparable to Slaughter’s have given due deference to the
    faculty’s academic judgment when affirming summary judgments
    dismissing a medical student’s failure-to-accommodate disability claim.
    See 
    Halpern, 669 F.3d at 463
    (collecting cases extending “deference to
    schools’ professional judgments regarding students’ qualifications when
    addressing     disability        discrimination   claims”   and     according   “great
    respect” to medical school’s academic judgment expelling student with
    ADHD and anxiety); 
    Zukle, 166 F.3d at 1047
    –48, 1050–51 (noting “a
    majority of circuits have extended judicial deference to an educational
    institution’s academic decisions” and concluding medical school was not
    required to keep student with learning disability on a decelerated
    schedule); 
    Kaltenberger, 162 F.3d at 436
    (“Right or wrong, we must defer
    to this considered academic judgment” expelling student with ADHD who
    remained      unable        to     pass    biochemistry     after    a   variety    of
    accommodations); Wynne v. Tufts Univ. Sch. of Med., 
    976 F.2d 791
    , 795–
    96 (1st Cir. 1992) (reviewing undisputed facts “in the deferential light
    that academic decisionmaking deserves” and determining that no
    “reasonable factfinder could conclude that Tufts, having volunteered
    32
    such an array of remedial measures, was guilty of failing to make a
    reasonable accommodation [for dyslexia] merely because it did not also
    offer Wynne, unsolicited, an oral rendering of the         biochemistry
    examination”).   We accord the same respect to DMU’s academic
    judgment expelling a medical student who failed required courses despite
    the ongoing academic assistance and psychotherapy provided to her.
    As the Ohio Supreme Court concluded, “considerable judicial
    deference must be paid to academic decisions made by the institution
    itself unless it is shown that the standards serve no purpose other than
    to deny an education to the handicapped.” Case W. Reserve 
    Univ., 666 N.E.2d at 1386
    . Slaughter made no such showing.
    IV. Disposition.
    For these reasons, we affirm the district court’s denial of
    Slaughter’s motion for evidentiary ruling and affirm the summary
    judgment in favor of DMU.
    AFFIRMED.
    All justices concur except Appel, J., Cady, C.J., and Wiggins, J.,
    who dissent.
    33
    #17–1732, Slaughter v. Des Moines Univ. Coll. of Osteopathic Med.
    APPEL, Justice (dissenting).
    This case is depressing.
    As a society, we are often uncomfortable with the subject of
    depression. Victims of depression are often either in deep denial or at
    least embarrassed because of perceptions, frequently accurate, about
    potential stigmatization. Even loved ones are inclined to ignore it in favor
    of explanations that are less stigmatizing.         Rather than confront
    depression in a direct and forthright manner, employers, peers, and even
    loved ones are frequently inclined to ignore the illness even when it
    impacts the victim’s behavior.     Third parties favor explanations that
    allow them to stay within their comfort zone and which may be morally
    satisfying. Even with persons who know better, the preferred approach
    is to look away under the understandable but flawed notion that “the
    less said, the better.”
    Fortunately, professionals in the healing arts have been at the
    forefront of the effort to alter society’s impression that persons suffering
    depression are faking it or are somehow morally responsible for their
    condition. Medical professionals acknowledge, and the literature firmly
    establishes, that depression can dramatically alter the ability of the
    sufferer to perform and engage in tasks both complex and simple.
    Absolutely brilliant people can be immobilized. Geniuses from Lincoln to
    Darwin appear to have suffered, periodically at least, from debilitating
    depression.
    Depression is not the exclusive domain of lawyers, dentists, and
    geniuses.     Depression and depressive symptoms are disturbingly
    common among medical students.           A recent study published in the
    Journal of the American Medical Society (JAMA) concluded, after
    34
    canvasing almost 200 peer-reviewed studies, that the level of depression
    or depressive symptoms among medical students is 27.2%.           Lisa S.
    Rotenstein et al., Prevalence of Depression, Depressive Symptoms, and
    Suicidal Ideation Among Medical Students: A Systematic Review and
    Meta-Analysis, 316 J. Am. Med. Ass’n 2214, 2214 (2016).        The study
    noted that depression among medical students is two to five times
    greater than similarly aged people in the general population. 
    Id. at 2229.
    The JAMA article did not emerge from the academic ether. In the
    past twenty years, a significant body of medical literature has emerged
    dealing with various aspects of depression and mental health issues
    among medical students.      See, e.g., Chantal M.L.R. Brazeau et al.,
    Distress Among Matriculating Medical Students Relative to the General
    Population, 89 Acad. Med. 1520, 1520 (2014); Liselotte N. Dyrbye et al.,
    Medical Student Distress: Causes, Consequences, and Proposed Solutions,
    80 Mayo Clin. Proc. 1613, 1613 (2005); Jane L. Givens & Jennifer Tjia,
    Distressed Medical Students’ Use of Mental Health Services and Barriers
    to Use, 77 Acad. Med. 918, 918 (2002); Rohan Puthran et al., Prevalence
    of Depression Amongst Medical Students: A Meta-Analysis, 50 Med. Educ.
    Rev. 456, 456 (2016); Anna Rosiek et al., Chronic Stress and Suicidal
    Thinking Among Medical Students, 13 Int’l J. Envtl. Res. & Pub. Health
    212, 212 (2016).
    The prevalence of depression among medical students has
    important implications for medical schools. A leading medical scholar
    has published an editorial in JAMA, one of the nation’s leading and
    widely read medical publications, warning readers across the nation and
    in De s M oi nes t h at th e well-being of med ica l students is an
    environmental health issue for our medical schools to confront.
    35
    Stuart J. Slavin, Medical Student Mental Health: Culture, Environment,
    and the Need for Change, 316 J. Am. Med. Ass’n 2195, 2195–96 (2016).
    The need for medical schools to properly address depression
    among their students also has a legal dimension.         Clearly, depression
    can be a disability covered by state and federal law. State and federal
    statutes prohibiting discrimination based on disability are meant to
    eliminate actions based upon prejudice and fear of disabilities and to
    prohibit responsible decision-makers from failing to make reasonable
    accommodations for a person’s disabilities.       Taylor v. Phoenixville Sch.
    Dist., 
    184 F.3d 296
    , 306 (3d Cir. 1999); see also U.S. Airways, Inc. v.
    Barnett, 
    535 U.S. 391
    , 401, 
    122 S. Ct. 1516
    , 1522–23 (2002) (“The
    [Americans with Disabilities Act (ADA)] seeks to diminish or to eliminate
    the stereotypical thought processes, the thoughtless actions, and the
    hostile reactions that far too often bar those with disabilities from
    participating fully in the Nation’s life, including the workplace.      These
    objectives demand unprejudiced thought and reasonable responsive
    reaction on the part of employers and fellow workers alike.          They will
    sometimes require affirmative conduct to promote entry of disabled
    people into the work force.” (Citation omitted.)).           Thus, properly
    addressing known clinical depression of students in medical school
    through   an   interactive   process    and   a    search   for    reasonable
    accommodation is not simply a professional expectation.           It is a legal
    requirement.   Yet dealing with depression within the legal frameworks
    established by state and federal law is challenging in light of the
    pervasive stigma and animus directed toward psychiatric impairments.
    See Wendy F. Hensel & Gregory Todd Jones, Bridging the Physical-Mental
    Gap: An Empirical Look at the Impact of Mental Illness Stigma on ADA
    Outcomes, 
    73 Tenn. L
    . Rev. 47, 50–51 (2005); see also Susan Stefan,
    36
    Delusion of Rights: Americans with Psychiatric Disabilities, Employment
    Discrimination and the Americans with Disabilities Act, 
    52 Ala. L
    . Rev.
    271, 271 (2000) (suggesting that individuals with psychiatric disabilities
    encounter difficulties in obtaining protection through the ADA from
    employment discrimination).
    In this case, the parties concede a medical student at Des Moines
    University (DMU) suffered from severe depression.           Her academic
    performance was below expectations.        The question here is whether
    DMU, a school dedicated to the healing arts, took appropriate steps when
    it learned of her depression to reasonably accommodate her by
    adequately engaging in the required interactive process. Based on the
    record below, and stripping away our preconceived notions of depression
    as a less-than-valid disability, I conclude that DMU is not entitled to
    summary judgment on the plaintiff’s failure-to-accommodate claim.
    Here are the details.
    I. Factual and Procedural Background.
    This case involves a challenge to the granting of summary
    judgment in a case where the plaintiff alleged a failure to accommodate a
    disability under the Iowa Civil Rights Act, Iowa Code chapter 216. The
    parties do not distinguish between the Iowa Civil Rights Act and the
    Federal Americans with Disabilities Act. Although we have held that we
    are free to interpret the Iowa Civil Rights Act differently from its federal
    counterpart, see Haskenhoff v. Homeland Energy Sols., LLC, 
    897 N.W.2d 553
    , 604–15 (Iowa 2017) (Appel, J., concurring in part and dissenting in
    part); Goodpaster v. Schwan’s Home Serv., Inc., 
    849 N.W.2d 1
    , 9 (Iowa
    2014), the parties do not draw any distinction between the statutes in
    this case. The parties simply conflate the two statutes. In light of the
    nature of the advocacy, we may regard the substantive standards of the
    37
    two statutes as identical. Nonetheless, in all cases under the Iowa Civil
    Rights Act, we must keep in mind the legislature’s directive that the
    statute is to be broadly construed in light of its purposes. 7
    II. Discussion.
    A. Triggering the Interactive Process.                  The first question we
    must confront is whether Natalie Slaughter’s disclosures to DMU
    regarding her depression were sufficient to raise a triable issue on the
    question of whether she disclosed enough information to trigger an
    interactive process to determine if a reasonable accommodation might be
    available to address her disability.             Based on the summary judgment
    record, I would answer that question in the affirmative.
    The interactive        process is integral          to the developing          legal
    framework of disability law. As one court explained,
    The interactive process is at the heart of the ADA’s process
    and essential to accomplishing its goals. It is the primary
    vehicle for identifying and achieving effective adjustments
    which allow disabled employees to continue working without
    placing an “undue burden” on employers. Employees do not
    have at their disposal the extensive information concerning
    possible alternative positions or possible accommodations
    which employers have. Putting the entire burden on the
    employee to identify a reasonable accommodation risks
    shutting out many workers simply because they do not have
    the superior knowledge of the workplace that the employer
    has.
    Barnett v. U.S. Air, Inc., 
    228 F.3d 1105
    , 1113 (9th Cir. 2000) (en banc),
    vacated on other grounds by U.S. Airways, 
    535 U.S. 391
    , 
    122 S. Ct. 7Nothin
    g in this case should affect our ability to construe the disability
    provisions of the Iowa Civil Rights Act in a fashion different from federal courts applying
    federal disability law. Historically, the federal courts have interpreted disability law
    narrowly, ultimately triggering congressional intervention. As noted in Goodpaster,
    there is no reason we should be bound by the chains of narrow federal 
    precedent. 849 N.W.2d at 9
    . This is particularly so in light of the explicit legislative directive that the
    Iowa Civil Rights Act is to be broadly construed in light its purposes. 
    Haskenhoff, 897 N.W.2d at 607
    –10 (Appel, J., concurring in part and dissenting in part).
    38
    1516.     In the area of disability law, the courts have consistently
    demanded that the parties seek to resolve the possible issues on their
    own through an interactive process rather than prematurely resorting to
    litigation with the prospect of an unpleasant, win or lose battle in the
    courts with post hoc rationalizations and finger pointing regarding who
    did what to whom and when.
    The interactive process is triggered when the institution is aware of
    a disability and knows that the employee or student seeks a reasonable
    accommodation. See Beck v. Univ. of Wis. Bd. of Regents, 
    75 F.3d 1130
    ,
    1134 (7th Cir. 1996); see also Brady v. Wal-Mart Stores, Inc., 
    531 F.3d 127
    , 135 (2d Cir. 2008) (stating that an employer has a duty to engage in
    the interactive process if it knows or should know of the disability).
    Magic words are not necessary to trigger the interactive process.              See
    
    Barnett, 228 F.3d at 1112
    ; Smith v. Midland Brake, Inc., 
    180 F.3d 1154
    ,
    1172 (10th Cir. 1999); Bultemeyer v. Ft. Wayne Cmty. Schs., 
    100 F.3d 1281
    , 1285 (7th Cir. 1996). If the disabled person does not know how to
    ask for an accommodation in so many words, the institution should do
    what it can to help.       
    Bultemeyer, 100 F.3d at 1284
    –85.          All that is
    required is that the institution be aware of enough information to know
    that    the   disabled   party   has   both   a   disability   and   desires   an
    accommodation.       See Ballard v. Rubin, 
    284 F.3d 957
    , 962 (8th Cir.
    2002); 
    Bultemeyer, 100 F.3d at 1284
    –85. Particularly when addressing a
    mental health issue, it is simply not necessary that the disabled person
    point to specific accommodations. 
    Bultemeyer, 100 F.3d at 1284
    –86.
    Slaughter’s December 17 email plainly put DMU on notice of
    Slaughter’s disability. She eloquently wrote,
    I have struggled with depression for a very long time, and at
    the beginning of the semester [I] had a horrible relapse of
    sorts.   My normally well controlled disorder ended up
    39
    severely affecting my life in ways it hasn’t in many years. I
    was barely making it through the day without breaking
    down, and all the emotional energy it took for me to save face
    at school was so exhausting that by the time I would get
    home I had difficulty focusing on my coursework. I was
    extremely demoralized because of doing poorly it just ended
    up as this vicious cycle. There would be days where I
    couldn’t get anything done and then I would get really
    behind, then crammed right before the test, do poorly, and
    then go right back into depression. I started seeing a
    therapist when I was about half of the way through biochem
    and as I have been working with her my mood has improved,
    making it easier for me to focus on school.
    I knew going into medical school that 1st year would be the
    most difficult for me. A lot of the material is so foreign to me
    and it is requiring me to use different skills than what I am
    used to, which we did talk about in the meeting. . . . [M]y
    issue is finding the tools that work best for me and getting
    my depression under control . . . .
    While Slaughter did not explicitly state “I want/need an accommodation”
    in the December 17 email, she made DMU aware of her disability and her
    need to find tools that work for her to get her depression under control.
    It seems to me that the context of the December 17 email—a
    response to evolving concerns about Slaughter’s academic performance—
    would sufficiently alert a reasonable institution to trigger an interactive
    process to explore possible steps to accommodate her.                     Obviously
    Slaughter advised DMU that she suffered from depression of a nature
    that affected life functions, and in context, a factfinder could reasonably
    interpret the letter as a plea for help.         It is unfathomable to me that
    medical professionals would think otherwise. 8 As such, DMU cannot get
    summary judgment based on a failure to trigger the interactive process.
    8In
    any case, as the district court recognized, DMU expressly states in its motion
    for summary judgment that it does not dispute that Slaughter requested
    accommodations.
    40
    B. DMU’s Engagement in the Interactive Process.                       The next
    question is whether, on the undisputed facts, DMU adequately engaged
    in the interactive process. The answer to this question is no.
    An interactive process—according to judicial, regulatory, and
    secondary     authorities—requires        a        search    for   an     appropriate
    accommodation that is specifically linked to the disability at hand. We
    have explained that once an institution learns of a disability, it has the
    burden to undertake an “individualized and extensive inquiry” into the
    disability and to attempt to provide specifically tailored accommodations.
    Palmer Coll. of Chiropractic v. Davenport Civil Rights Comm’n, 
    850 N.W.2d 326
    , 337 (Iowa 2014). An educational institution “has a ‘real obligation’
    to seek out ‘suitable means of reasonably accommodating’ individuals
    with   disabilities   and   to   submit       ‘a   factual   record     indicating’   it
    ‘conscientiously carried out this statutory obligation.’ ”               
    Id. (quoting Wynne
    v. Tufts Univ. Sch. of Med., 
    932 F.2d 19
    , 25–26 (1st Cir. 1991)).
    Other courts note that in evaluating a breakdown in the interactive
    process, they look for signs of failure to participate in good faith or failure
    to help determine what specific accommodations are necessary. 
    Taylor, 184 F.3d at 312
    ; 
    Bultemeyer, 100 F.3d at 1285
    . Another court explains
    that
    employers must consult and cooperate with disabled
    employees so that both parties discover the precise
    limitations and the types of accommodations which would be
    most effective. The evaluation of proposed accommodations
    requires further dialogue and an assessment of the
    effectiveness of each accommodation, in terms of enabling
    the employee to successfully perform the job.
    
    Barnett, 228 F.3d at 1115
    .
    The Equal Employment Opportunity Commission affirms the need
    for an interactive process tailored to an individual’s disability.                The
    41
    interactive process “should identify the precise limitations resulting from
    the disability and potential reasonable accommodations that could
    overcome those limitations.”          29 C.F.R. § 1630.2(o)(3) (2014).           The
    commission advocates a four-step method for an employer to engage in
    the interactive process and emphasizes at each step the necessity of
    considering individualized circumstances:
    (1) Analyze the particular job involved and determine
    its purpose and essential functions;
    (2) Consult with the individual with a disability to
    ascertain the precise job-related limitations imposed by the
    individual’s disability and how those limitations could be
    overcome with a reasonable accommodation;
    (3) In consultation with the individual to be
    accommodated, identify potential accommodations and
    assess the effectiveness each would have in enabling the
    individual to perform the essential functions of the position;
    and
    (4) Consider the preference of the individual to be
    accommodated      and   select   and    implement    the
    accommodation that is most appropriate for both the
    employee and the employer.
    29 C.F.R. pt. 1630 app.
    Secondary sources concur in the importance of considering
    individualized circumstances. One treatise explains that “[t]he process of
    identifying an appropriate reasonable accommodation requires an
    individual assessment of the particular job and the specific mental or
    physical   limitations    of    the     individual      needing   a    reasonable
    accommodation.” 2 Merrick T. Rossein, Employment Discrimination Law
    and Litigation § 23:45, Westlaw (database updated Dec. 2018).               Other
    authors    emphasize     that   the    individualized    response     required    of
    employers and other institutions distinguishes the interactive process
    from the requirements of other civil rights statutes.               See PollyBeth
    42
    Proctor, Determining “Reasonable Accommodation” Under the ADA:
    Understanding Employer and Employee Rights and Obligations During the
    Interactive Process, 33 Sw. U. L. Rev. 51, 56 (2003) [hereinafter Proctor];
    Craig A. Sullivan, The ADA’s Interactive Process, 57 J. Mo. B. 116, 116
    (2001). “[T]he employee and employer are required to come together at
    the bargaining table and ask probing questions to better understand the
    employee’s disability and resultant limitations.”   Proctor, 33 Sw. U. L.
    Rev. at 54.     That particularized inquiry “targets Congress’ explicit
    concern in the ADA: discrimination motivated in large part by ignorance
    and unfounded bias on the employer’s part.” 
    Id. at 55.
    As a result of the need for an individualized interactive process, an
    offer of “standard” accommodations—without regard to the specific
    disability at issue—is not a reasonable accommodation. Allen v. Interior
    Constr. Servs., Ltd., 
    214 F.3d 978
    , 982 (8th Cir. 2000) (“[A]n
    accommodation is reasonable only if it is related to the accommodated
    individual’s disability.”); Redding v. Nova Se. Univ., Inc., 
    165 F. Supp. 3d 1274
    , 1297 (S.D. Fla. 2016); see 
    Barnett, 228 F.3d at 1116
    –17
    (explaining that one of the employer’s offered accommodations was
    insufficient because “[t]hat a tool performs a similar function doesn’t
    make it a proper tool for a particular job” and another offered
    accommodation was merely a recitation of “a right [the employee] already
    had”). Likewise, determining the accommodations one is willing to offer
    before engaging in the interactive process does not satisfy the
    requirements of the interactive process and cannot constitute reasonable
    accommodations. Mosby-Meachem v. Memphis Light, Gas & Water Div.,
    
    883 F.3d 595
    , 606 (6th Cir. 2018); Bartee v. Michelin N. Am., Inc., 
    374 F.3d 906
    , 916 (10th Cir. 2004).          An employer who simply offers
    generalized accommodations available to disabled and nondisabled
    43
    persons alike is not engaging in the interactive process.            
    Palmer, 850 N.W.2d at 337
    –38.
    The requirement that the interactive process focus on the
    particular disability is critical, particularly in cases involving mental
    health.    It is true, of course, that Slaughter was not excelling
    academically, but the question is whether her difficulties in performance
    were a result of her disability, and thus might be subject to reasonable
    accommodation, or if the admission committee at DMU made a mistake
    and she lacked the ability to successfully complete the academic program
    at DMU.
    The record here makes it clear that DMU offered Slaughter the
    kind of assistance available to all students having academic difficulty,
    but there is substantial evidence that DMU never specifically considered
    the   precise   nature    of     Slaughter’s    disability   and   how   specific
    accommodations might be developed to address it.                   Instead, upon
    learning of the disability, DMU simply ignored it and stayed the course,
    proceeding as it would have proceeded with any nondisabled student. As
    a result, I conclude that Slaughter presented a triable issue on the
    question of whether DMU engaged in the interactive process required in
    a case involving a disability.
    It is important to emphasize that it is not necessary that the
    disabled   individual    propose     specific   accommodations       during   the
    interactive process. The majority repeatedly observes that Slaughter did
    not request a specific accommodation refused by DMU that could have
    allowed Slaughter to continue her studies.             But whether Slaughter
    requested a specific accommodation during the interactive process is
    44
    immaterial. 9 As stated in Taylor: “[A]n employer who has received proper
    notice cannot escape its duty to engage in the interactive process simply
    because the employee did not come forward with a reasonable
    accommodation that would prevail in 
    litigation.” 184 F.3d at 317
    .
    Slaughter     need     not    have     identified    ex   ante     the    reasonable
    accommodation that the interactive process could produce. The Taylor
    court put an even finer point on it: “[I]t would make little sense to insist
    that the employee must have arrived at the end product of the interactive
    process before the employer has a duty to participate in that process.”
    
    Id. at 316.
       The United States Court of Appeals for the Ninth Circuit
    expounds on that point:
    Without the interactive process, many employees will be
    unable to identify effective reasonable accommodations.
    Without the possibility of liability for failure to engage in the
    interactive process, employers would have less incentive to
    engage in a cooperative dialogue and to explore fully the
    existence and feasibility of reasonable accommodations. The
    result would be less accommodation and more litigation, as
    lawsuits become the only alternative for disabled employees
    seeking accommodation.         This is a long way from the
    framework of cooperative problem solving based on open and
    individualized exchange in the workplace that the ADA
    intended. Therefore, summary judgment is available only
    where there is no genuine dispute that the employer has
    engaged in the interactive process in good faith.
    
    Barnett, 228 F.3d at 1116
    .
    C. Consequence of Failure to Engage in the Interactive
    Process in Context of Defendant’s Motion for Summary Judgment to
    Extinguish Claim.            The final question we must confront is the
    9As  further discussed below, some courts require a plaintiff—during litigation—
    to identify a possible accommodation to avoid summary judgment. See, e.g., McMillan
    v. City of New York, 
    711 F.3d 120
    , 127–28 (2d Cir. 2013). Whatever the merits of that
    requirement, it is significantly different from requiring a disabled person to request—
    during the interactive process—a specific accommodation refused by the institution that
    could have allowed the person to continue working or studying.
    45
    ramification of DMU’s failure to engage in the interactive process for
    purposes of summary judgment.       I discuss three possible approaches.
    One approach holds that an institution’s motion for summary judgment
    must be denied when the institution does not present undisputed facts
    showing that it adequately engaged in the interactive process. A second
    approach would deny summary judgment to an institution unless it
    presents undisputed facts demonstrating that engagement in an
    interactive process could not have produced a possible accommodation.
    The third approach is a burden-shifting approach. In response to
    a motion for summary judgment by an institution, a plaintiff must
    identify a facially plausible accommodation that could have resulted from
    the interactive process.   At that point, summary judgment is denied
    unless the institution presents undisputed facts that the student could
    not perform even with the facially plausible accommodation or that
    accommodating the student would pose an undue hardship.
    Under any approach, our determination must rest on the Iowa
    summary judgment standard.         I conclude that the present record
    precludes granting summary judgment in favor of DMU under any of
    these theories.
    1. Iowa summary judgment standard.       On review of a summary
    judgment grant, “[w]e examine the record to determine whether a
    material fact is in dispute.”   Schneider v. State, 
    789 N.W.2d 138
    , 143
    (Iowa 2010); Ranes v. Adams Labs., Inc., 
    778 N.W.2d 677
    , 685 (Iowa
    2010); accord Minor v. State, 
    819 N.W.2d 383
    , 393 (Iowa 2012); Gen. Car
    & Truck Leasing Sys., Inc. v. Lane & Waterman, 
    557 N.W.2d 274
    , 276
    (Iowa 1996). Iowa courts must “view the entire record in the light most
    favorable to the nonmoving party.” Bass v. J.C. Penney Co., 
    880 N.W.2d 751
    , 755 (Iowa 2016); accord Veatch v. City of Waverly, 
    858 N.W.2d 1
    , 6
    46
    (Iowa 2015); Crippen v. City of Cedar Rapids, 
    618 N.W.2d 562
    , 565 (Iowa
    2000). And the court must “consider on behalf of the nonmoving party
    every    legitimate    inference     reasonably       deduced      from    the    record.”
    Bagelmann v. First Nat’l Bank, 
    823 N.W.2d 18
    , 20 (Iowa 2012) (quoting
    Van Fossen v. MidAmerican Energy Co., 
    777 N.W.2d 689
    , 692 (Iowa
    2009)); accord Estate of Harris v. Papa John’s Pizza, 
    679 N.W.2d 673
    ,
    677 (Iowa 2004) (quoting Phillips v. Covenant Clinic, 
    625 N.W.2d 714
    ,
    717–18 (Iowa 2001)). “We . . . indulge in every legitimate inference that
    the evidence will bear in an effort to ascertain the existence of a fact
    question.” 
    Crippen, 618 N.W.2d at 565
    .
    Summary judgment is appropriate
    if the pleadings, depositions, answers to interrogatories, and
    admissions on file, together with the affidavits, if any, show
    that there is no genuine issue as to any material fact and
    that the moving party is entitled to a judgment as a matter of
    law.
    Iowa R. Civ. P. 1.981(3); Banwart v. 50th Street Sports, L.L.C., 
    910 N.W.2d 540
    , 544 (Iowa 2018).                 “Even if the facts are undisputed,
    summary judgment is not proper if reasonable minds could draw
    different inferences from them and thereby reach different conclusions.”
    
    Banwart, 910 N.W.2d at 544
    –45 (quoting Clinkscales v. Nelson Sec., Inc.,
    
    697 N.W.2d 836
    , 841 (Iowa 2005)).
    In Iowa, unlike the federal courts, 10 the burden of showing
    undisputed facts entitling the moving party to summary judgment rests
    10Under federal law, when the nonmoving party bears the burden of proof at trial
    on a dispositive issue, the summary judgment movant’s burden of production “may be
    discharged by ‘showing’—that is, pointing out to the district court—that there is an
    absence of evidence to support the nonmoving party’s case.” Celotex Corp. v. Catrett,
    
    477 U.S. 317
    , 325, 
    106 S. Ct. 2548
    , 2554 (1986). Such a motion is considered properly
    made under federal law whether or not accompanied by affidavits, and will thus require
    the nonmoving party to “go beyond the pleadings and by her own affidavits, or by the
    ‘depositions, answers to interrogatories, and admissions on file,’ designate ‘specific facts
    47
    with the moving party. Swainston v. Am. Family Mut. Ins., 
    774 N.W.2d 478
    , 481 (Iowa 2009).           The burden of proof remains with the moving
    party at all times.         See Interstate Power Co. v. Ins. Co. of N. Am., 
    603 N.W.2d 751
    , 756 (Iowa 1999). A moving party cannot shift the burden to
    the other party through a conclusory motion for summary judgment not
    supported by undisputed facts.                 See id.; Midwest Mgmt. Corp. v.
    Stephens, 
    291 N.W.2d 896
    , 900 (Iowa 1980); Am. Tel. & Tel. Co. v.
    Dubuque Commc’ns Corp., 
    231 N.W.2d 12
    , 14–15 (Iowa 1975).                              Our
    caselaw on this question is clear:
    To obtain a grant of summary judgment on some issue in an
    action, the moving party must affirmatively establish the
    existence of undisputed facts entitling that party to a
    particular result under controlling law. . . .
    . . . When the evidentiary matter tendered in support
    of the motion does not affirmatively establish uncontroverted
    facts that sustain the moving party’s right to judgment,
    summary judgment must be denied even if no opposing
    evidentiary matter is presented.
    Griglione v. Martin, 
    525 N.W.2d 810
    , 813 (Iowa 1994), overruled on other
    grounds by Winger v. CM Holdings, L.L.C., 
    881 N.W.2d 443
    , 446 (Iowa
    2016).     Where a motion for summary judgment is not adequately
    supported, “we need not consider the sufficiency of plaintiff’s resistance
    to the motion.”       
    Id. In this
    way, we do not follow the federal Celotex
    standard for summary judgment. 11 Id.
    _______________________
    showing that there is a genuine issue for trial.’ ” 
    Id. at 324,
    106 S. Ct. at 2553 (citation
    omitted).
    11Iowa is not the only state to reject the federal Celotex approach to summary
    judgment. See, e.g., Jarboe v. Landmark Cmty. Newspapers of Ind., Inc., 
    644 N.E.2d 118
    , 123 (Ind. 1995); Minnie v. City of Roundup, 
    849 P.2d 212
    , 214 (Mont. 1993); see
    also Zachary D. Clopton, Procedural Retrenchment and the States, 106 Calif. L. Rev.
    411, 429–31 (2018) (citing fourteen states that reject Celotex in whole or in part). The
    impact of Celotex is notable on cases brought under civil rights statutes. See Ann C.
    McGinley, Credulous Courts and the Tortured Trilogy: The Improper Use of Summary
    Judgment in Title VII and ADEA Cases, 34 B.C. L. Rev. 203, 206 (1993) (explaining that
    Celotex has eroded the factfinder’s role in discrimination cases and substantially
    48
    2. Denial of summary judgment for failure to engage in the
    interactive process. Several courts have denied summary judgement to
    an employer or institution where the record showed a triable question on
    whether that party failed to adequately engage in an interactive process.
    
    Barnett, 228 F.3d at 1116
    (collecting cases); 
    Taylor, 184 F.3d at 318
    .
    This approach has the effect of requiring an employer or institution to
    engage in an interactive process as a prerequisite to summary judgment.
    The    reluctance      to   grant     summary        judgment      in    a   reasonable
    accommodation case where there is a triable issue on whether there was
    an adequate interactive process is particularly strong in cases involving
    disabilities that are heavily stigmatized in our society. 
    Taylor, 184 F.3d at 318
    . In settings involving mental health, courts should be especially
    wary on summary judgment of underestimating how well a disabled
    person may perform with accommodations or how much the bad faith
    arising from the failure to engage in the interactive process may have
    hindered the process of finding an accommodation. 
    Id. Slaughter avoids
    summary judgment under the Barnett/Taylor
    approach if DMU has not shown undisputed facts that it engaged in an
    interactive process. 
    Griglione, 525 N.W.2d at 813
    . Because DMU failed
    _______________________
    undermined the efficacy of antidiscrimination laws). For critical criticism of Celotex
    generally, see Samuel Issacharoff & George Loewenstein, Second Thoughts About
    Summary Judgment, 100 Yale L.J. 73, 75 (1990) (noting that the United States Supreme
    Court’s approach to summary judgment results in a wealth transfer from plaintiffs as a
    class to defendants as a class); Arthur R. Miller, The Pretrial Rush to Judgment: Are the
    “Litigation Explosion,” “Liability Crisis,” and Efficiency Clichés Eroding Our Day in Court
    and Jury Trial Commitments?, 78 N.Y.U. L. Rev 982, 1044–48 (2003) (questioning
    Celotex in light of “negative effects on other system values, such as accuracy, fairness,
    the day-in-court principle, and the jury trial right”); and Martin H. Redish, Summary
    Judgment and the Vanishing Trial: Implications of the Litigation Matrix, 57 Stan. L. Rev.
    1329, 1330 (2005) (suggesting a causal connection between changes in the law of
    summary judgment and the dramatic decline in federal trials).
    49
    to engage in the interactive process, DMU is not entitled to summary
    judgment under 
    Barnett, 228 F.3d at 1116
    , and 
    Taylor, 184 F.3d at 318
    .
    3. Denial of summary judgment for failure to show that an
    interactive process would not have identified a reasonable accommodation.
    A more defendant-friendly standard would allow a defendant that failed
    to engage in the interactive process to obtain summary judgment if it can
    present undisputed facts demonstrating that the interactive process
    would not have produced a reasonable accommodation.              Under this
    approach, the question under the Iowa summary judgment standard is
    this: Did DMU, as the summary judgment movant, offer undisputed facts
    demonstrating there was no possible accommodation to allow this
    apparently bright (she was admitted to medical school) but disabled
    student to satisfactorily continue her studies?
    In its materials in support of its motion for summary judgment,
    DMU does not present this material fact as not subject to genuine
    dispute. Nor does DMU present any evidence that the interactive process
    would have been futile.    For that reason, DMU’s summary judgment
    motion must fail. See 
    Griglione, 525 N.W.2d at 813
    .
    Indeed, the record shows that DMU cannot assert that no
    reasonable accommodation could have come from an interactive process.
    According to undisputed facts in the record, engagement in the
    interactive process would have entirely “changed the nature of the
    conversation”   and   could   have   produced     at   least   two   potential
    accommodations.
    To begin with, it is undisputed that had Dr. Canby known of
    Slaughter’s disability, the whole affair would have taken a different
    course.   Further, Dr. Canby suggested that, among other things, a
    50
    medical leave would have been considered.          The record reveals the
    following questions and answers:
    Q. So Natalie’s [Slaughter’s] depression was never
    discussed between you and her when you met to do the
    action plan because you did not know it. A. That’s correct.
    It would have changed the nature of the conversation.
    Q. It would have changed the nature entirely, would it
    not? A. It would have.
    Q. You would have advised her to go to seek
    accommodation, would you not? A. I would have discussed the
    medical leave of absence as well.
    Notably, Dr. Canby did not testify that knowledge of Slaughter’s
    depression did not matter (the position taken by DMU in this litigation),
    and did not testify that there would have been no solutions had he
    known about the depression.      Instead, he came up with at least one
    possible   accommodation,    medical     leave,   and   admitted   that   the
    discussions would have taken an entirely different course had he known
    of the depression.   This candid testimony undermines DMU’s current
    white-knuckled position that there was simply nothing that could be
    done to accommodate the plaintiff’s disability.
    What would the entirely different conversation look like? We don’t
    know for sure, but the inference is that Dr. Canby, at least, considered it
    at least possible that there would be accommodations available for
    Slaughter to see her through her depression. On summary judgment, we
    consider on behalf of the nonmoving party every legitimate inference that
    can be reasonably deduced from the record.         
    Crippen, 618 N.W.2d at 565
    ; see also Smith v. Shagnasty’s Inc., 
    688 N.W.2d 67
    , 71 (Iowa 2004)
    (“An inference is legitimate if it is ‘rational, reasonable, and otherwise
    permissible under the governing substantive law.’ ” (quoting McIlravy v.
    N. River Ins., 
    653 N.W.2d 323
    , 328 (Iowa 2002))). Dr. Canby did not say
    51
    that the depression made no difference and that he would have acted the
    same in any event. Indeed, Dr. Canby stated that had he known about
    the depression, he would have discussed a medical leave of absence “as
    well” as other possibilities. Other courts have noted that finite leaves of
    absence can be a reasonable accommodation.         See, e.g., Humphrey v.
    Mem’l Hosps. Ass’n, 
    239 F.3d 1128
    , 1136 (9th Cir. 2001); García-Ayala v.
    Lederle Parenterals, Inc., 
    212 F.3d 638
    , 649–50 (1st Cir. 2000); Cehrs v.
    Nw. Ohio Alzheimer’s Research Ctr., 
    155 F.3d 775
    , 781–83 (6th Cir.
    1998); Haschmann v. Time Warner Entm’t Co., 
    151 F.3d 591
    , 601 (7th
    Cir. 1998); see also 29 C.F.R. pt. 1630 app. (providing that a reasonable
    accommodation could include “unpaid leave for necessary treatment”).
    At least one court has vacated a grant of summary judgment upon
    determining that a leave of absence from medical school can be a
    reasonable accommodation for a student suffering from depression.
    
    Dean, 804 F.3d at 190
    –91.        Further, the record does not present
    undisputed facts to show (1) that Slaughter would not have accepted the
    medical leave or (2) that she would not have been successful with the
    medical leave.
    In addition, there is reason to believe that something could, in fact,
    be done short of dismissal or even short of a medical leave. In terms of
    her academic performance, the record shows that at the time of her
    dismissal from DMU, her grade point was 2.19.           This reflected her
    remediated grade in biochemistry. Further, if she had been allowed to
    remediate her physiology class and raised her grade to a C as she did in
    biochemistry, her grade point would have exceeded 2.4.         There is no
    evidence in the record that DMU routinely discharged students receiving
    Bs and Cs in the academic program or considered persons with Bs and
    Cs unqualified to continue their studies. Plainly, this is not the kind of
    52
    evidence that supports a claim that it is undisputed that the interactive
    process would have ultimately failed.
    The majority observes that Slaughter did not request an academic
    withdrawal or medical leave while a student at DMU. That may be true,
    but it is immaterial to the question before us. So too would a failure to
    request remediation of physiology be immaterial.         As noted above,
    Slaughter had no duty to make the requests as part of the interactive
    process. And in this litigation, it is DMU’s burden to offer undisputed
    facts showing that there was no possible accommodation to allow
    Slaughter to satisfactorily continue her studies. DMU cannot meet that
    burden, because Dr. Canby admits that medical leave is a possible
    accommodation and the record shows that remediation already worked
    for Slaughter once.
    4. Denial of summary judgment under burden-shifting approach.
    Finally, it is worth emphasizing that Slaughter would survive summary
    judgment even under a similar—but distinguishable—approach taken by
    some federal courts. A series of federal decisions impose a burden on the
    employee or student to suggest—during litigation—a possible reasonable
    accommodation for the disability. U.S. 
    Airways, 535 U.S. at 401
    –02, 122
    S. Ct. at 1523 (noting that “[m]any of the lower courts” hold that, to
    defeat summary judgment, a plaintiff “need only show that an
    ‘accommodation’ seems reasonable on its face, i.e., ordinarily or in the
    run of cases”); McMillan v. City of New York, 
    711 F.3d 120
    , 127–28 (2d
    Cir. 2013) (stating that, to avoid summary judgment, a plaintiff must
    suggest the existence of a plausible accommodation, the costs of which,
    facially, do not clearly exceed its benefits); Fenney v. Dakota, Minn. & E.
    R.R., 
    327 F.3d 707
    , 712 (8th Cir. 2003) (“[H]e must only make a ‘facial
    showing that a reasonable accommodation is possible.’ ” (quoting Benson
    53
    v. Nw. Airlines, Inc., 
    62 F.3d 1108
    , 1112 (8th Cir. 1995)). If the employee
    or student makes such a showing, the burden shifts to the employer or
    institution to show that the employee or student could not perform even
    with   the   reasonable   accommodation     or     that   accommodating     the
    employee or student would pose an undue hardship. U.S. 
    Airways, 535 U.S. at 402
    , 122 S. Ct. at 1523; Dean v. Univ. at Buffalo Sch. of Med. &
    Biomed. Scis., 
    804 F.3d 178
    , 190 (2d Cir. 2015); 
    Fenney, 327 F.3d at 712
    . I would not adopt the burden-shifting approach, but would leave
    the burden squarely with the moving party.
    Yet here, the record shows that “the nature of the conversation”
    would have “changed . . . entirely” had DMU engaged in the interactive
    process.      The   record   further    reflects    at    least   two   possible
    accommodations that could have arisen from that process, medical leave
    and remediation.     On review of a summary judgment grant, “[w]e
    examine the record to determine whether a material fact is in dispute,”
    
    Schneider, 789 N.W.2d at 143
    (emphasis added); 
    Ranes, 778 N.W.2d at 685
    ; see 
    Minor, 819 N.W.2d at 393
    , and “consider on behalf of the
    nonmoving party every legitimate inference reasonably deduced from the
    record,” 
    Bagelmann, 823 N.W.2d at 20
    (emphasis added). The burden
    would then shift to DMU to show that either Slaughter could not perform
    even with the accommodations or accommodation would pose an undue
    hardship, U.S. 
    Airways, 535 U.S. at 402
    , 122 S. Ct. at 1523; 
    Dean, 804 F.3d at 190
    ; 
    Fenney, 327 F.3d at 712
    , and it has offered no such
    evidence.    Consequently, Slaughter avoids summary judgment under
    that federal approach. The majority is mistaken in concluding otherwise.
    III. Conclusion.
    It must be remembered that this case involves a motion for
    summary judgment. As I have stated, the moving party has the burden
    54
    of presenting undisputed facts that entitle the party to relief as a matter
    of law. 
    Swainston, 774 N.W.2d at 481
    ; Interstate Power 
    Co., 603 N.W.2d at 756
    .     There was no interactive process, thereby giving rise to a
    presumption of bad faith. Cravens v. Blue Cross & Blue Shield of Kansas
    City, 
    214 F.3d 1011
    , 1021 (8th Cir. 2000).
    Could there have been a reasonable accommodation for Slaughter
    that would have allowed her to continue her studies if DMU had engaged
    in the interactive process? The record suggests maybe. On the record
    before us, we simply do not know whether Slaughter was a brilliant and
    able student disabled by her depression but capable of meeting
    standards through appropriate accommodation or whether there was
    simply no way for her to satisfactorily complete her medical studies
    regardless of reasonable accommodations that might be offered.        As a
    result, the undisputed facts do not entitle DMU to summary judgment. I
    would reverse the district court’s grant of summary judgment in this
    case.    Of course, I express no views on the ultimate outcome of this
    litigation, but only that DMU has not met the demanding standards for
    summary judgment in this case.
    Cady, C.J., and Wiggins, J., join this dissent.
    

Document Info

Docket Number: 17-1732

Citation Numbers: 925 N.W.2d 793

Filed Date: 4/5/2019

Precedential Status: Precedential

Modified Date: 1/12/2023

Authorities (63)

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